QHA-Review_July_Digital

JULY 2024 

QHA AWARDS FOR 

EXCELLENCE 2024 

ONE FOR 

THE AGES 

WE CELEBRATE THE BEST OF THE BEST 

AMONGST THEMING REMINISCENT OF 

THE VENUES OF YESTERYEAR. 

FEATURE 

THE MANLY 

HOTEL 

FOCUS 

PLAY IT SAFE 

INSIGHTS 

THE LEGACIES 

WE LEAVE

We specialise in 

GUARANTEED MAXIMUM PRICE (GMP) 

DESIGN & CONSTRUCT (D&C) 

TENDERED (TRADITIONAL) 

07 3142 5915 | enquiries@ashleycooper.com 

Unit 2/3-5 Deakin St, Brendale QLD 4500 

F l 

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EDITOR’S LETTER 

WANNA 

GO TO 

THE PUB 

TONIGHT? 

THIS IS A 

QUESTION THAT 

IS ASKED AROUND 

THE STATE EVERY 

SINGLE DAY. HOW 

DO I KNOW? 

WELL, OBVIOUSLY, 

WE ASKED 

QUEENSLANDERS. 

Bernie Hogan with 2024 QHA Awards for Excellence Hotel Industry Rising Star, Jimmy Barker. 

The QHA commissioned research to 

investigate the attitudes of Queenslanders 

towards their locals. Right across the state, 

we obtained fantastic insights on why 

Queenslanders choose to head to their nearest 

hotel, or more importantly, why they bypass 

one for another. 

Most Queenslanders believe that hotels are 

good support for their community, provide 

a great place to catch up with people, and 

are generally very safe. However, the reason 

I loved these statistics is that, when it came 

to asking respondents if hotels or bars were 

a nuisance in their area, barely 6% of people 

thought this was the case. 

Whether it’s a wine bar, a brewpub, a classic 

pub, or a new hotel, Queenslanders were 

strong in their support for their local and the 

services and safe environment it provides for 

patrons. 

Some interesting statistics also came from 

what patrons considered when deciding which 

hotel to frequent. Over 43% said they were 

more likely to go to a pub with live music, and 

this was even stronger with female audiences. 

Not surprisingly, food also rated incredibly highly, as over 75% 

of Queenslanders saw good, reasonably-priced food as the 

reason why they went to a hotel. This is coupled with about 

65% identifying hotels as a good place to take the family. 

And before the debate starts about gaming machines versus 

music, gaming barely rated a mention amongst Queensland’s 

pub-goers (gaming reform rated less than 1%). Some 

Queenslanders like them, and some don’t, but that’s okay. 

That’s the good thing about hotels – there should be one for 

everyone. 

You will no doubt hear us at the QHA talk more about these 

findings, however I wanted to let our members in on one 

secret that Queenslanders told us about – about half of the 

respondents said they would only go to the pub if someone 

invited them. Think about that. Half of the population is just 

waiting to be asked. 

So that is our homework – to get our patrons to ask their 

friends, family, and workmates to go along to the safe, fun, 

and welcoming Queensland hotels right across the state. 

BERNIE HOGAN 

QHA CHIEF EXECUTIVE/EDITOR 

REVIEW / 3

FEATURE 

FOCUS 

INSIGHTS 

CONTRIBUTORS 

 

QHA AWARDS FOR 

EXCELLENCE 2024 

 

 

 

2024 

OUR 

COVER: 

2024 QHA Awards 

for Excellence 

 

 

 

Hotelier of the 

Year, Scott Hogan 

- Wellington Point 

Hotel 

 

 

 

SERVING HOSPITALITY SINCE 1885. 

JULY 2024 

EDITION 

QHA 

Level 14, 270 Adelaide Street 

Brisbane, Queensland 4000 

GPO Box 343 

Brisbane, Queensland 4001 

Phone: 07 3221 6999 

1800 177 594 

Fax: 07 3221 6649 

Web: www.qha.org.au 

Email: info@qha.org.au 

Office Hours 

8.30am – 5.00pm Monday to Friday 

President 

Mr Richard Deery 

Senior Vice President 

Mr Matthew Coorey 

Vice Presidents 

Mr Brad Fitzgibbons 

Ms Mel Tait 

Mr Sam Ingham-Myers 

Secretary/Treasurer 

Ms Rachel Johnson 

Chief Executive and Editor 

Mr Bernie Hogan 

www.qha.org.au 

QHA REVIEW is published by the Queensland Hotels 

Association ABN 54 878 166 941. 

All information is correct at time of going to press. The 

publishers cannot accept responsibility for errors in 

articles or advertisements, or unsolicited manuscripts, 

photographs, or illustrations. The opinions and words 

of the authors do not necessarily represent those of 

the publisher. All rights reserved. Reproduction in part 

or whole is strictly prohibited without prior permission. 

3. EDITOR’S LETTER 

5. CONTRIBUTORS 

6. 2024 QHA AWARDS FOR EXCELLENCE 

14. NEWS 

20. FEATURE 

THE MANLY HOTEL 

32. FOCUS 

PLAY IT SAFE 

40. INSIGHTS 

THE LEGACIES WE LEAVE 

50. A CRAFTY BUNCH 

52. TOP DROP 

56. A SPIRITED BUNCH 

TAMBORINE MOUNTAIN DISTILLERY 

63. TRADE DIRECTORY 

64. PARTNERS & CORPORATE MEMBERS 

EDITORIAL & ADVERTISING 

For all editorial and advertising queries: 

Dave Swan 0401 345 201 

qhareview@qha.org.au

CONTRIBUTORS 

DAMIAN STEELE 

THERESE KELLY 

PAUL ST JOHN-WOOD 

CURT SCHATZ 

QHA Deputy Chief Executive 

A hospitality industry professional 

with over 30 years of experience 

in liquor, gaming, and operations. 

Damian has a strong focus on 

compliance and legislation. 

QHA Training Manager 

An experienced VET sector 

professional, Therese manages the 

QHA Training department and is 

responsible for the development 

and delivery of quality training for 

QHA members and other hospitality 

venues. 

QHA Membership Officer 

Paul is the face of the Association to 

many QHA members as he travels 

the length and breadth of the state 

visiting, advising, and assisting 

publicans. 

Managing Partner, Mullins 

With over 30 years of experience 

in property, liquor, and gaming 

law, Curt is recognised as a leader 

in this field. He advises pub, club, 

nightclub, restaurant, resort, and 

accommodation venue owners and 

operators. 

THE HON YVETTE D’ATH 

VICTORIA THOMSON 

TANA THORPE 

TOM FITZGERALD 

Attorney-General and Minister 

for Justice and Minister for the 

Prevention of Domestic and 

Family Violence 

Yvette D’Ath is a Labor member 

of the Legislative Assembly of 

Queensland representing the seat of 

Redcliffe. 

Commissioner for Office of 

Liquor and Gaming Regulation 

Queensland 

Victoria is responsible for the 

regulatory policy and strategic 

direction of product safety, licensing, 

compliance, and enforcement 

activities to protect market integrity 

and keep Queenslanders safe. 

Employment Relations Advisor 

Tana utilises her experience at the 

QHA and previous advisory roles to 

assist businesses with all aspects of 

employment relations. 

Accommodation Membership 

Services Officer 

Tom will act as your conduit to 

accommodation information and 

QHA services, and is an experienced 

professional who grew up living and 

working in the hospitality industry as 

part of a hotel-owning family. 

ADAM FLOYD 

NICK BAINBRIGGE 

Head of MAX & TAB, Queensland 

With ten years of experience in 

Tabcorp gaming services, Adam has 

recently taken on both MAX & TAB 

for Queensland. Adam’s previous 

career in the hospitality industry 

positions him well to understand the 

role that wagering and gaming play 

in pubs. 

State Manager of Aristocrat, 

Queensland 

Nick has a proven history in 

wholesale liquor, electronic gaming, 

and hotel and restaurant operation. 

He now heads up the state team 

for one of Australia’s leading 

manufacturers of gaming machines. 

REVIEW / 5

6 

REVIEW

NEWS/ 2024 AWARDS FOR EXCELLENCE 

ONE FOR 

THE AGES 

The best of the best in Queensland hotels 

were on show at the prestigious Queensland 

Hotels Association Awards for Excellence in 

Brisbane on 3 June 2024. More than 1,500 VIPs 

and industry guests gathered at the Brisbane 

Exhibition Centre for the annual awards, and 

just like every year, it was a fabulous, stylish, and 

heart-warming event. 

Amongst eclectic theming reminiscent of the 

venues of yesteryear, the Overall Hotel of the 

Year – Metropolitan was awarded to the Bli 

Bli Hotel, while the Overall Hotel of the Year – 

Regional went to Exchange Hotel Kilcoy and 

the Overall Hotel of the Year – Accommodation 

Division went to QT Gold Coast. 

The event was hosted by Pat Welsh and 

Sofie Formica, with Tenori as the featured 

act. Presenters at the event included QHA 

President Richard Deery and a host of leading 

industry partners. 

One of the highlights of the evening was the 

induction of Scott Hogan from the Wellington 

Point Hotel as the prestigious Hotelier of the 

Year for his contributions to his community and 

the industry. It was also the opportunity to 

present the QHA’s highest honour, Life 

Membership, to industry legend Terry 

Morrow from the Landsborough 

Hotel, amongst many other hotels 

across the state. 

REVIEW / 7

8 

REVIEW

NEWS/ 2024 AWARDS FOR EXCELLENCE 

QHA President, Richard Deery, said the 2024 

QHA Awards for Excellence prove nothing 

compares to the atmosphere, the feeling 

of belonging, and the sheer joy of being 

out in a lively pub full of good people, 

good food, and great drinks. 

“Queensland hotels are so much more. They 

are a part of our social fabric, a constant in a 

world of change, and a real-world place for 

connection in increasingly online-focused 

and isolated communities. 

“Our industry and its hard-working people 

have never been more appreciated by the 

communities we serve, and we all should 

be proud of that – my congratulations to all 

finalists, particularly the winners,” he said. 

“QUEENSLAND HOTELS ARE 

SO MUCH MORE. THEY ARE 

A PART OF OUR SOCIAL 

FABRIC, A CONSTANT IN A 

WORLD OF CHANGE, AND 

A REAL-WORLD PLACE 

FOR CONNECTION IN 

INCREASINGLY ONLINE- 

FOCUSED AND ISOLATED 

COMMUNITIES.” 

REVIEW / 9

THE BROOK HOTEL 

Responsible Service - Alcohol 

Best Redeveloped Hotel - Accommodation Division 

BEST DRAUGHT BEER: 

Finn McCool’s Irish Bar Surfers Paradise 

HOTEL X / IRIS ROOFTOP 

Best Hotel Bar – Accommodation Division 

Keno Outstanding Community Service & Achievement

2024 QHA AWARDS FOR 

EXCELLENCE WINNERS 

HALL OF FAME 

Best Entertainment Venue: 

Sandstone Point Hotel 

(Bribie Island) 

Responsible Service Gaming: 

The Prince Consort Hotel 

(Fortitude Valley) 

BEST BISTRO 

Metropolitan: 

Bli Bli Hotel 

(Sunshine Coast) 

Regional: 

Exchange Hotel Kilcoy 

BEST HOTEL BAR 

Accommodation Division: 

Iris Rooftop, Hotel X 


General Division - 

Metropolitan: 

The Prince Consort Hotel 


General Division - 

Regional: 

Blue Mountain Hotel 

(Harlaxton) 

Best Outdoor/ 

Non-Enclosed Facility: 

Kirra Beach Hotel (Gold Coast) 

Best Sporting 

Entertainment Venue: 

Burleigh Town Hotel 

(Gold Coast) 

Best TAB Licenced Venue: 

Bli Bli Hotel (Sunshine Coast) 

BEST REDEVELOPED 

HOTEL 


The Brook Hotel (Mitchelton) 

General Division: 

Kirra Beach Hotel (Gold Coast) 

FRONT OF HOUSE 

EMPLOYEE OF THE YEAR 


Stacey Leong, JW Marriott 

Gold Coast Resort & Spa 


Zoe Marstella, Howard Smith 

Wharves (Brisbane) 

EMPLOYEE EXCELLENCE 

IN SERVICE 


Christoper Spielmann, JW 

Marriott Gold Coast Resort & 

Spa (Gold Coast) 


Dhan Tamang, 

Watermark Townsville 

Hotel Industry Rising Star: 

Jimmy Barker, Emporium Hotel 

South Bank 

Best Hotel or Pub Style 

Accommodation: 

Grand Old Crow Hotel 

(Crows Nest) 

Best Suite/Apartment Hotel: 

The Langham, Gold Coast 

Best Mid-Range 


Sandstone Point 

Holiday Resort 

Best Superior 


Crystalbrook Vincent (Brisbane) 

Best Deluxe Accommodation: 

The Langham, Gold Coast 

BEST MARKETED HOTEL 


The Full Moon Hotel (Sandgate) 


W Brisbane 

Best Entertainment Venue: 

Lefty’s Music Hall (Petrie 

Terrace) 

Best Late-Night 

Entertainment Venue: 

Osbourne Hotel 


Best Family Dining: 

The Doonan Sunshine Coast 

BEST RESTAURANT 


Yamagen, QT Gold Coast 

General Division – 

Metropolitan: 

Deery’s Restaurant, Story Bridge 

Hotel (Kangaroo Point) 

General Division – Regional: 

Homage, Spicers Hidden Vale 

(Grandchester) 

CHEF OF THE YEAR: 

Daniel King, QT Gold Coast 

Best Retail Liquor Outlet: 

Harry Brown, Eatons Hill Hotel 

Best Detached Bottleshop: 

The Full Moon Hotel – 

Bottlemart Boondall 

Sue’s Corner 

THE PRINCE CONSORT HOTEL 

Hall of Fame - Responsible Service: Gaming 

SANDSTONE POINT HOTEL 

Hall of Fame - Best Entertainment Venue

12 

REVIEW

NEWS 

Best Draught Beer: 

Finn McCool’s Irish Bar 

Surfers Paradise 

Best Environmental & Energy 

Efficiency Practise: 

Green Island Resort 

BEST GAMING VENUE 

Metropolitan: 

Browns Plains Hotel 

Regional: 

The Sun Hotel (Townsville) 

Best Meeting and 

Events Venue: 

QT Gold Coast 

Best Tourism Initiative: 

Sandstone Point 

Holiday Resort 

KENO OUTSTANDING 

COMMUNITY SERVICE & 

ACHIEVEMENT 


Hotel X (Fortitude Valley) 


Hotel Richards (Mitchell) 

RESPONSIBLE SERVICE 

Alcohol: 

The Brook Hotel (Mitchelton) 

Gaming: 

The Shafston Hotel 

(East Brisbane) 

Outstanding Achievement 

in Training: 

Kickon Group 

Best Hotel Group Operator: 

Hallmark Hospitality 

OVERALL HOTEL 

OF THE YEAR 


QT Gold Coast 

Regional: 

Exchange Hotel Kilcoy 

Metropolitan: 

Bli Bli Hotel (Sunshine Coast) 

HOTELIER OF 

THE YEAR: 

Scott Hogan, 

Wellington Point Hotel 

REVIEW / 13

NEWS/ WORKFORCE PLANNING 

Course lecturers at first Cairns session. 

A HELPING HAND 

HUNDREDS OF QUEENSLAND BUSINESSES WILL GET HELP FINDING THEIR FUTURE 

WORKFORCE AS PART OF A NEW MICRO-CREDENTIAL FUNDED BY JOBS QUEENSLAND. 

Jobs Queensland’s partnership with UniSC 

is delivering help in the form of a free 

seven-week course that aids businesses 

in developing an agile and flexible 

workforce plan for their business. 

Participants can attend in person and 

online from anywhere within Queensland. 

After completing both assessment items, 

participants are also eligible to receive a 

certificate of completion and a credit for 

one elective course in UniSC’s Graduate 

Certificate in Business Administration. 

Jobs Queensland board chair, Jim 

Varghese AM, said with recent low 

unemployment rates and difficulty 

recruiting across all industries in 

Queensland, small and medium-sized 

businesses can benefit from a clear 

workforce plan. 

“This micro-credential will build strong 

local workforces and help businesses 

drive Queensland’s economic growth. 

It will help business owners identify the 

skills and people they need and show 

them how to build a strong, 

agile workforce. 

“A self-paced option is also available, 

so this is a valuable opportunity for 

businesses to work on their business 

rather than just in their business,” he said. 

The Workforce Planning for Business 

Course is developed based on the free 

Workforce Planning Connect resources, 

which were co-designed for industry 

by Jobs Queensland and Business 

Chamber Queensland. 

UniSC vice chancellor and president 

professor, Helen Bartlett, said in these 

challenging economic conditions, it’s 

crucial for businesses and regions to have 

structured plans in place. 

“We’ve seen that reflected in the demand 

for our suite of planning courses, where 

participants create tangible business 

assets – workforce, business, or continuity 

plans – designed to protect and develop 

Queensland organisations. 

“It’s free, it’s delivered in a concise 

timeframe, and as it’s a micro-credential, 

so those who choose to successfully 

complete the assignments will receive 

one course credit towards a postgraduate 

qualification,” she said. 

The resources and training form part of 

the newly released Queensland Small 

Business Strategy 2024-27, with the new 

short course designed to fit into the busy 

schedules of Queensland small business 

owners, managers, and specialists. 

Cairns Regional Council’s workplace 

development officer, Erin Barnett, said 

she was tasked with creating a workforce 

planning strategy for her organisation, and 

had no idea where to start. 

“The UniSC Workforce Planning for 

Business Course really simplified 

the process, assisting me to create a 

framework for making informed staffing 

decisions that align with my organisation’s 

strategic and operational goals. 

“These tools enable managers to be 

proactive in identifying and analysing 

their workforce’s current and future 

staffing needs and developing actionable 

strategies to close any gaps,” she said. 

For those interested, participants can 

register online at www.usc.edu.au/wpb. 

/ 14 

REVIEW

NEW 

TIPPING COMPS 

MADE LOCAL 

RUN YOUR OWN TIPPING COMPS 

IN-VENUE FOR FREE THANKS TO TAB * 

SCAN HERE 

TO SET UP A COMP TODAY 

*Available at participating venues only. No requirement to hold a TAB account to enter. T&Cs apply. 

CHANCES ARE YOU’RE ABOUT TO LOSE. 

For free and confidential support call 1800 858 858 or visit gamblinghelponline.org.au

A DIFFERENT KIND OF STAY 

AS THE ONLY HOTEL DIRECTLY CONNECTED TO MELBOURNE AIRPORT’S TERMINALS VIA CONVENIENT UNDERCOVER PEDESTRIAN 

SKYBRIDGES, THIS VENUE GIVES US A GLIMPSE INTO THE FUTURE OF AUSTRALIAN HOSPITALITY AS THE COUNTRY CONTINUES TO 

WELCOME RECORD NUMBERS OF VISITORS. 

The multi-million-dollar refurbishment 

of Melbourne’s premier airport hotel, 

PARKROYAL Melbourne Airport, has 

been completed, with guests and 

event attendees invited to discover the 

property’s contemporary new look, 

modern interior décor, and enhanced 

facilities. PARKROYAL Melbourne Airport 

offers guests a unique way to achieve 

a restful sleep ahead of their flight, with 

access to their terminal within minutes 

without stepping a foot outside – no need 

to wait for a shuttle or haul heavy luggage 

along the busy streets. 

The hotel’s refreshed interior combines 

style wirh convenience, offering light-filled 

spaces that contrast against the compact, 

clinical interiors of airports and aircraft. 

Carpets and textiles have been inspired 

by Melbourne’s distinctive character and 

diverse landscapes and architecture, from 

its rural paddocks and winding Yarra River 

to the city’s grid-style urban planning. 

Boasting 276 rooms with spectacular 

runway and Melbourne skyline views, 

including eight suites and eight family 

rooms, the property provides a relaxing 

alternative to the typical early morning 

alarm, traffic panic, and parking 

challenges that can make travel stressful 

rather than serene. 

In addition to travellers checking in 

to awaken refreshed for their flight, 

PARKROYAL Melbourne Airport is also 

favoured by people farewelling family 

and friends who can enjoy a celebratory 

modern Australian meal in the revitalised 

Airo restaurant or casual Airo Bar, as well 

as business travellers who like to unwind 

the night before a meeting or relax after a 

long day. 

/ 16 

REVIEW

NEWS/ PARKROYAL 

The venue’s refurbishment follows the achievement of 

numerous industry awards, including the 2023 TripAdvisor 

Travellers’ Choice Award and Oceania’s Leading Airport Hotel 

award at the World Travel Awards for 2023. 

General manager of PARKROYAL Melbourne Airport, 

Cameron Mead, said they’re thrilled to provide fresh spaces, 

enhanced rooms, and unparalleled food and beverage 

options for those passing through the travel hub of Australia, 

and to meet the demands of the increase in visitor numbers. 

“Our hotel offers guests unrivalled convenience, with 

guests able to travel completely undercover to access 

their terminal within minutes, without the need to navigate 

shuttle bus schedules, pay for a ride, or expose themselves 

to the elements while wheeling suitcases across concrete 

footpaths,” he said. 

PARKROYAL Melbourne Airport’s convenient short stay 

hourly accommodation allows guests to trade terminal time 

for a comfortable nap, an in-room movie, a gym workout 

with runway views, a few laps in the heated indoor pool, or a 

stint in the steam room or spa. Parents can also leave airport 

stress behind by taking advantage of the hotel’s familyfriendly 

facilities. 

Offering spacious, residential-style proportions, the hotel’s 

newly refurbished guest rooms are the largest in the 

Melbourne Airport precinct, and feature a neutral colour 

palette inspired by Australian landscapes and lifestyles, 

custom-designed furniture, plush fabrics, and modern 

daybed. 

Additional features now include improved luggage access, 

hanging space, and in-room minibars, while the 66-squaremetre 

spa suites include separate lounge areas and ensuite 

bathrooms with spa baths. 

At the hotel’s reimagined food and beverage venues, guests 

can trade airplane food for freshly baked pastries and coffee 

or a hearty breakfast before strolling across the skybridges 

to check in – the ideal way to get into the holiday mood or 

prepare for the workday ahead. 

While Airo Restaurant dishes up Australian-Asian fusion fare 

in a warm space complete with boutique beers, cocktails, 

and regional wines, Café Airo is a lively spot for quick and 

casual bites. 

PARKROYAL Melbourne Airport is also perfectly placed to 

host meetings, conferences, and events of all sizes, featuring 

flexible configurations, including smaller spaces for more 

intimate get-togethers and the 300-seat Victoria Ballroom. 

Coupled with its convenient and cost-effective airport 

location, the renovation further cements Australia’s reputation 

as the ultimate destination for innovative hospitality.

TAB/ ADAM FLOYD 

HAVING FUN 

FIRSTLY, CONGRATULATIONS TO ALL NOMINEES AND WINNERS DURING THE 

RECENT QHA AWARDS FOR EXCELLENCE. WHAT A FANTASTIC NIGHT! 

Being in the room to celebrate the tireless 

work put in by some truly superb teams 

from across our great state is a highlight 

on the calendar. 

It’s hard to believe that over a year has 

passed since the last awards evening. But 

as the well-worn adage goes, time flies 

when you’re having fun! Rest assured, 

we’ve been having fun, and plenty of it. 

Around this time last year, Tabcorp 

had just inked our new partnership 

agreement with the QHA, reaffirming 

our position as the exclusive wagering 

partner and sponsor of this excellent 

association and its members. Since then, 

we have continued to deliver innovation, 

excitement, and savings across the 

Queensland hotel network. 

Venue Mode – which geofences TAB 

pubs, clubs, agencies, and selected 

racetracks, offering up unique offers and 

markets via the TAB App – continues to 

encourage our customers to get off the 

couch and pay a visit to their local, all 

whilst providing your venue with Digital 

Commissions.* 

Further work to bring together digital and 

retail has seen the launch of TAB Tip ‘Em 

– an app that allows venues to run their 

own tipping competitions in-venue, free of 

charge. We have also seen the successful 

trial of contactless payments via selfservice 

terminals (more info on that soon), 

and express pay is now available on 

domestic online, retail, and cashed fixed 

odds, win, and place bets. 

Co-sponsored racedays, season launch 

events, and TAB watch parties have also 

brought the excitement from the track and 

the field directly to your customers. 

Our refreshed brand has also ushered 

in the Next Generation of TAB venues, 

dialling up the dynamic look and feel 

with state-of-the-art technology, brilliant 

quality displays, and agile content all 

centred around the impactful design 

and the best coverage of local and 

international racing from SKY and NBA, 

NFL, and MLB on SKY Sports. 

For our MAX customers in Queensland, 

an exclusive partnership with Qantum 

will provide venues with the opportunity 

to access a suite of cutting-edge loyalty 

solutions. 

This collaboration will give MAX’s network 

of over 800 venues the ability to integrate 

with Qantum’s market-leading range of 

products, including a digital loyalty app 

and AI Viper Reporting. 

Furthermore, this partnership paves 

the way for integration with Wymac’s 

innovative kiosk, creating a full venue 

loyalty solution. 

We have plenty more in the pipeline for 

this financial year that we can’t wait to 

share with you. However, if you would 

like a sneak peek of what’s to come, the 

Tabcorp team will be on Stand 130 at the 

Australasian Gaming Expo in Sydney from 

13 to 15 August. Head over to max.com. 

au/age to book some time with one of our 

team members. 

*Digital Commission rules apply. Not available in the NT. 

/ 18 

REVIEW

AGING 

GRACEFULLY 

PHOTOGRAPHY BY CATHY SCHUSLER AND JEREMY WARD 

HOW DOES ONE ENSURE A HOTEL’S STORIED LEGACY REMAINS A 

CHERISHED PART OF THE COMMUNITY, EVEN WHEN ADOPTING THE 

CONTEMPORARY STYLE AND AMENITIES EXPECTED OF TODAY’S 

HOSPITALITY INDUSTRY? 

With so many Queensland publicans and 

hoteliers looking to future-proof their 

operations, it’s a highly relevant question. 

Obviously, keeping up with the times is 

crucial for any business, but does that always 

mean abandoning the character and charm 

of a beloved, decades-old building? 

Well, tucked away in a beautiful and serene 

suburb in Brisbane’s eastern bayside, The 

Manly Hotel has recently undergone one of 

these ambitious developments, serving as 

both an elegant refresh and a tribute to the 

venue’s 69-year-old history. 

Manager of the hotel, Antoinette Simic, said 

the project was all about empathising with 

the community, taking an interest in the 

building’s heritage, and working with the right 

people. 

“When the ALH Group acquired the venue in 

2021, they could see its potential. We didn’t 

think of the development as a modernisation 

exactly – we just wanted to see it open, light, 

and airy with a theme that embraced the 

surrounding bay area. 

“We were really fortunate to keep the 

entryway and a lot of the hotel’s existing 

features. We also have a number of trinkets 

on the walls, including artwork from the old 

venue and a massive bell that the previous 

owners purchased, which has its own rich 

backstory. It really holds such emotional 

value, because people often feel connected to 

the building’s history through these objects. 

Our regular customers were so excited when 

they saw some of the original tiles, flooring, 

and walls incorporated into the new design. It’s 

a wonderful thing,” she said. 

The Manly Hotel was founded in 1955 by Mario 

DeGiovanni, whose journeys across the globe 

inspired the venue’s art deco aesthetic. In 1962, 

Norman Larsen acquired the establishment 

from its original proprietors, maintaining 

ownership ever since, with children Peter and 

Isabelle inheriting the property. 

Throughout its long tenure, the hotel has 

undergone many renovations, however, its 

recognisable character and identity have 

always remained. 

Initially a space for accommodation with an 

adjacent restaurant, the venue quickly gained 

the favour of locals. In 1958, Loris and Pearl 

Coleman assumed ownership of the hotel, 

steering it through a period of heightened 

activity while also dealing with significant 

damage from a cyclone in 1959. 

By 1970, the venue fell into the hands of 

Stewart and Dulcie McDonald and their 

children – Jenny, Sandy, and Doug – who 

managed the establishment for 51 years before 

they retired in 2021, leaving the building to the 

ALH Group. 

Antionette said it’s important for them to 

involve Sandy and the rest of the McDonald 

family in everything they do at The Manly 

Hotel, as they have had a huge influence on 

the venue’s reputation in the community. 

/ 20 

REVIEW

FEATURE/ THE MANLY HOTEL 

REVIEW / 21

“We made sure to talk to them through 

the various stages of the building’s 

redevelopment. They’re lovely people 

and have a really good relationship with 

the locals, so it’s no wonder the venue is 

known as the heart of Manly. 

“Obviously, we wanted to keep the hotel’s 

irreplaceable connection to the community 

intact, so we were fortunate enough to 

keep a substantial number of employees, 

including our core management team and 

our head chef. We also ensured that all of 

our recruitment was done locally, and hired 

around 40 new front of house staff. 

“We had a massive and thorough induction 

process to ensure everyone felt confident 

and capable by the time we opened, 

and as a result, the new employees have 

flourished. 

“All of the team members have embraced 

their new positions, which I think is just 

wonderful, especially because The Manly 

Hotel is a first appointment for a majority 

of them. 

“Every day I see that they’re learning, 

improving, and getting more comfortable. 

It’s a real pleasure to witness,” she said. 

/ 22 

REVIEW


THE MANLY HOTEL TRULY STANDS AS A TESTAMENT TO OUR STATE’S ENDURING APPEAL OF 

TRADITIONAL HOTELS AND PUBS, REALLY, EMBRACING PROGRESS AND BEING ABLE TO COMPETE 

IN THE MODERN ERA OF HOSPITALITY SHOULD HAVE NOTHING TO DO WITH ERASING THE 

MEANINGFUL HISTORY OF QUEENSLAND’S ICONIC VENUES. 

REVIEW / 23

24 

REVIEW


By embracing the challenge of blending timehonoured 

community values with contemporary 

innovation, we ensure that our historic hotels will 

always remain an integral part of Queensland’s 

hospitality scene, however this isn’t possible without 

the experts that can make it all happen. 

Thankfully, the experienced architects over at Cayas 

+ Ward and the construction gurus over at Rohrig are 

just as passionate about preserving the heritage of our 

state’s venues. 

Which is a good thing too, because in a region 

brimming with new developments, The Manly Hotel 

was in desperate need of distinguishing itself with a 

breezy style while continuing to offer an authentic, 

familiar, and traditional experience. 

“THERE ARE SO MANY DIFFERENT 

SPACES IN OUR HOTEL FOR EVERYONE 

TO ENJOY. YOU CAN VISIT WITH 

GRANDPARENTS AND HAVE A MEAL AT 

OUR RESTAURANT OR YOU CAN COME 

ALONG WITH WORK COLLEAGUES AND 

MEET IN THE COURTYARD. OUR FRONT 

TERRACE IS ALSO PET-FRIENDLY, 

WHICH IS A BIG POSITIVE, ESPECIALLY 

IN MANLY. “ 

This beautifully appointed renovation was finally 

completed on March 20, when members of the 

community, industry luminaries, and just about 

everyone who worked on the project came together to 

celebrate The Manly Hotel’s reopening. 

In addition to attendance from the Manly RSL, who 

do raffles and fundraising every Friday at the venue, a 

group of talented students from Wynnum State High 

School also performed on the night. 

The Manly Hotel truly stands as a testament to our 

state’s enduring appeal of traditional hotels and pubs. 

REVIEW / 25

Really, embracing progress and being able to compete 

in the modern era of hospitality should have nothing to 

do with erasing the meaningful history of Queensland’s 

venues. 

“It’s been incredible for us to see people’s faces light 

up as they walk into the venue. Cayas + Ward and 

Rohrig have done such an incredible job in addition 

to Andrew Dixon, Stephen Clarke, Sally Lee, Tim 

Osborne, and Alex Bartowiak, who were instrumental 

in getting the venue up and running. There were plenty 

of people involved, so we just wanted to celebrate that 

and the community as well. 

“There are so many different spaces in our hotel for 

everyone to enjoy. You can visit with grandparents and 

have a meal at our restaurant or you can come along 

with work colleagues and meet in the courtyard. Our 

front terrace is also pet-friendly, which is a big positive, 

especially in Manly. 

“I think it means a lot to have such overwhelmingly 

positive reviews from the locals who had a connection 

to the existing venue. 

“We used to get half a dozen calls daily from people 

wanting to know when we would open our doors, 

and now that we have, the response has just been 

fantastic,” Antoinette said. 

/ 26 

REVIEW

ATTORNEY-GENERAL/ THE HONORABLE YVETTE D’ATH MP 

DUE RECOGNITION 

IT’S GOOD TO SEE THE QHA’S CONTINUED COMMITMENT TO REDUCING 

GAMBLING HARM IN OUR PUBS AND COMMUNITIES. 

As we approach Gambling Harm 

Awareness Week (22 to 28 July), I am 

reminding industry stakeholders of the 

importance of being vigilant and of their 

responsibilities to protect patrons in their 

venues from gambling harm. 

I am often hearing of the many positive 

ways our hoteliers are considering more 

modern approaches to their business and 

have recently been made aware of a hotel 

introducing new technology for improved 

support of their patrons. 

This licensee has implemented a 

compliance app that offers prompts 

for staff, reinforces responsible service 

of gaming (RSG) training, and records 

observations for in-room gaming 

incidents, and importantly, staff-patron 

engagement interactions where potentially 

harmful gambling activities are identified. 

By embracing technology to support 

your staff in identifying and responding 

to gambling harm, you have greater 

capability to manage risks and offer your 

patrons access to support. 

Providing clear training and guidance 

for gaming room staff is also important 

for developing a culture of identifying 

and responding to harmful gambling 

behaviours and connecting people with 

gambling help services where needed. 

Queensland hoteliers and publicans are 

the leaders in the strategic direction of 

preventing and minimising gambling 

harm in their businesses. I am particularly 

thankful to this licensee for sharing how 

implementing their new technology and 

training is developing a strong harm 

minimisation culture and supporting 

their front-line staff to undertake this 

challenging role. 

On that note, I extend my heartfelt 

congratulations to all winners of the recent 

QHA Awards for Excellence, with a special 

shoutout to the following businesses, 

which were recognised for their 

dedication to gambling harm minimisation 

and responsible service of alcohol: 

• The Prince Consort Hotel (Fortitude 

Valley), Hall of Fame – Responsible 

Service Gaming 

• The Brook Hotel (Mitchelton), 

Responsible Service – Alcohol 

• The Shafston Hotel (East Brisbane), 

Responsible Service – Gaming 

It is an honour to have your hard work 

and achievements recognised, and 

these awards showcase the best of the 

Queensland hotel industry. 

You have also been telling us you need 

more skilled staff, and we’ve listened. 

I am happy to share the news that 

the Queensland Government recently 

launched the Good Jobs, Great Training: 

Queensland Skills Strategy 2024 – 2028. 

This is our plan to provide the skilled 

workforce you need for the future. 

Over the next five years, the strategy 

will further strengthen the state’s TAFE 

and training system and guide billions in 

annual skills investment to deliver one 

million free TAFE and subsidised training 

places. 

As Queensland’s strong economy drives 

opportunities across industries and 

regions, the state’s new skills strategy 

sharpens focus on the role of TAFE, 

developing priority skills and skills for 

good jobs for all Queenslanders now and 

into the future. 

The strategy is driving costs down 

for Queenslanders while maximising 

productivity and participation across 

our growing and changing workforce 

– building on strong foundations set by 

the Queensland Government’s Good 

people. Good jobs: Queensland Workforce 

Strategy 2022 – 2032. 

The skills strategy is also Queensland’s 

roadmap to deliver on the landmark 

National Skills Agreement, unlocking 

billions for areas of national priority, 

including critical skills growth, delivering 

TAFE Centres of Excellence, Closing the 

Gap for First Nations Queenslanders, 

improving course completions, and 

providing greater access to foundation 

skills. To learn more about the strategy 

and how it is delivering for employers like 

you, visit qld.gov.au/SkillsStrategy. 

On a separate note, annual liquor licence 

fees are due by 31 July 2024. If you are a 

liquor licence holder, it’s important that 

you pay your annual licence fee on time to 

avoid interruptions to your business. 

You can pay your fees quickly and easily 

online through the Office of Liquor and 

Gaming Regulation client portal or by 

clicking the link in your annual licence 

fee email. If you have any questions or 

concerns regarding licence fees, please 

contact the Office of Liquor and Gaming 

Regulation at 1300 072 322. 

/ 28 

REVIEW

OLGR/ VICTORIA THOMSON 

REVIEW / 29

OLGR/ VICTORIA THOMSON 

LET’S TALK LIQUOR ACCORDS 

JOINING AND ACTIVELY PARTICIPATING IN A LIQUOR ACCORD IS AN EXCELLENT WAY TO DISCUSS IMPORTANT LOCAL ISSUES AND 

CONNECT WITH OTHER LICENSEES AND GOVERNMENT AGENCIES. 

Local leadership collaborating on 

experience and knowledge provides 

support for licensees when navigating 

challenges and considering obligations to 

minimise harm. 

I was very pleased to hear of three 

licensees in the regional town of 

Richmond (population 648), located 

halfway between Townsville and Mount 

Isa, who are leading the way to keep 

their patrons safer and ensure they get 

maximum enjoyment from the local 

venues. 

With the help of their local police officer, 

senior constable Braden Daly, and our 

staff from the Office of Liquor and Gaming 

Regulation (OLGR), licensees Thomasine 

Lillyman (The Federal) and Steve Lituri 

(Mud Hut), together with club president 

Will Guy (Richmond Golf Club) have 

formed the Richmond Liquor Accord. 

OLGR principal stakeholder engagement 

officer, Benita Blowers, said she worked 

closely with the Richmond licensees, 

providing them with the information and 

advice they needed to set up. 

“Accords don’t need to be a big formal 

affair to be effective. At the heart of it, 

the most successful accords or safe 

night precincts are simply a group of 

people from industry, community, and 

government who are working together to 

address local issues and share the way 

forward. 

“Whether this is three licensees meeting 

up for a coffee every six months, or a 

round table meeting with 30 venues, what 

is important is local leadership connecting 

and collaborating,” she said. 

There are many benefits that come with 

being a part of a liquor accord: 

• minimising alcohol and drug-related 

violence, antisocial behaviour, and 

crime in and around licensed premises 

• preventing underage drinking 

• increasing awareness and practices 

related to responsible service of 

alcohol and gambling 

• creating safe and enjoyable 

environments for the benefit of local 

businesses and the community 

• improving understanding amongst 

licensees, approved managers, and 

staff of their legal obligations 

• enhancing community understanding 

of the role of government agencies and 

availability of government resources 

The local OLGR office in Townsville 

will be providing ongoing support to 

the Richmond accord through specific 

areas of compliance education such as 

Responsible Service of Alcohol refresher 

training, noise management, and incident 

management training. 

If you are considering forming or joining 

a liquor accord and would like to find out 

more, visit the liquor accord pages on the 

OLGR website. 

While on the topic of reducing harm, this 

month we will celebrate Gambling Harm 

Awareness Week. 

The event will run in Queensland from 

22 July to 28 July and aims to increase 

awareness of gambling-related harm, 

safer gambling practices, and the help 

available to people affected by gambling. 

This year’s theme expands on the success 

of last year’s ‘Safer gambling – we all 

have a role to play’ theme by focusing 

on the role that friends, loved ones, 

and even employers play in helping 

those experiencing gambling harm and 

highlighting the support that is available 

to them. 

It is critical we all play a part in ensuring 

those experiencing or vulnerable to 

experiencing harm can get support. Often, 

this support comes from people who are 

not family. 

Facilitating the availability of practical 

information and resources to these 

broader support networks can be the 

integral link for people to successfully 

engage with Gambling Harm Service 

(GHS) providers. 

GHS providers across the state will host 

local events during the week, so please 

contact your local GHS and find out how 

you can get involved in these events or 

get resources for your staff and venue. 

I also encourage gaming licensees to 

remind staff of the importance of using 

their responsible service of gambling 

training to assist patrons to get help if they 

may be showing signs of gambling harm. 

Free and confidential help is available 

24-hours a day, seven days a week by 

calling the Gambling Helpline on 

1800 858 858 or by visiting 

gamblinghelpqld.org.au. 

/ 30 

REVIEW

IMPRESSIVE 

PACKAGE? 

We like to think so (and others seem to agree). 

Food, drinks, snacks and more ‒ packaging is a tangible, credible brand-building and messaging machine 

for your product. Aside from delivering brand strategy and development, advertising and publishing (like 

this great mag you’re reading now) we proudly work with premium Queensland brands to ensure their 

quality products are professionally presented in custom-designed, eye-catching, attractive solutions built 

to drive sales and maximise brand awareness. Got a great product? Let’s talk. 

brand strategy & development | publications | packaging | content creation 

marketing and advertising | research & visualisation | digital, print & beyond 

horseandwater.com.au C Q E hi@horseandwater.com.au 

recognition 2023/2024 

23 Best Creative 

Packaging Design 

Ideas of 2023 

FINALIST 

Design and Branding 

Visionary Award 2024

PLAY IT SAFE 

THE DEMAND FOR SAFER 

SPACES IN THE HOSPITALITY 

INDUSTRY IS EVER-INCREASING 

– ESPECIALLY AS OUR STATE’S 

PUBS AND HOTELS CONTINUE 

TO BROADEN THEIR HORIZONS 

AND CHAMPION LIVE MUSIC AND 

ENTERTAINMENT. 

Of course, maintaining a venue’s 

welcoming and jovial atmosphere 

while implementing robust and 

comprehensive security has its 

challenges, which is why we reached 

out to our partners over at Best Security 

to tap into their wealth of knowledge 

when it comes to crowd control, event 

safety, and personal protection. 

Managing director at Best Security, 

Anthony Thomas, said they have always 

had a strong focus on working with 

pubs and hotels, particularly because 

of the unique challenges that the 

hospitality sector presents, such as 

managing large crowds and ensuring a 

safe environment for patrons. 

“Security is becoming increasingly 

vital in this industry due to the rising 

concerns about safety and liability. 

“Venues must prioritise security to 

protect their patrons, staff, and assets. 

Effective security measures can prevent 

incidents, reduce risks, and enhance 

the overall customer experience, which 

is why services like ours are crucial for 

any hospitality business. 

“Over the years, we have partnered 

with many noteworthy venues across 

Queensland, enhancing their security 

measures and ensuring their operations 

run smoothly and safely,” he said. 

While Best Security was founded in 

2008, its roots in the security industry 

go all the way back to 2000, when 

the brand started out as Thomas Plus 

Security. With a renewed focus on 

delivering top-notch safety services to 

venues, the rebranding marked a new 

chapter for the business. 

The hospitality industry does indeed 

come with an interesting blend of 

security challenges. In fact, Anthony 

said tailoring security services to 

these environments requires specific 

staff training in conflict de-escalation, 

customer service, and rapid response. 

“Another unique aspect of venue 

security is dealing with patrons who 

are consuming alcohol. This adds an 

extra layer of complexity, as alcohol 

consumption can sometimes lead 

to unpredictable behaviour, making 

effective crowd control and conflict deescalation 

skills absolutely essential. 

“Implementing security measures 

can sometimes be challenging due 

to factors like venue layout, patron 

behaviour, and evolving threats. 

Pubs and hotels can overcome these 

difficulties by hiring security companies 

to conduct thorough risk assessments, 

engage in continuous staff training, and 

employ flexible and adaptive security 

strategies,” he said. 

Although essential, implementing safety 

measures in such an unpredictable 

/ 32 

REVIEW

FOCUS/ BEST SECURITY 

and litigious industry can be quite an overwhelming 

task, which is why businesses like Best Security are 

well-versed in the legislation governing venue safety in 

Queensland. 

Understanding these legal frameworks is obviously 

crucial to providing legitimate and effective security 

services. Anthony said some basic legal considerations 

include compliance with licensing requirements, 

adherence to the guidelines set by the Office of Liquor 

and Gaming Regulation (OLGR), and ensuring all 

security personnel meet the necessary training and 

certification standards. 

“We are also well-versed in the Liquor Act. Compliance 

with this act is crucial for the safety of hospitality 

venues, as it sets out the legal requirements for the 

responsible service of alcohol and the management 

of licensed premises. In addition, compliance with 

licensing requirements and adhering to the guidelines 

set by the OLGR are essential. 

“To streamline this process, we use a program called 

Cerely, which links with the OLGR to conduct licence 

checks twice daily, ensuring complete licensing 

compliance,” he said. 

Of course, the world of personal security services and 

comprehensive safety planning for venues and events 

is constantly evolving. Anthony mentioned that venues 

are beginning to take advantage of online incident 

reporting and body worn cameras, which provide 

real-time recording of interactions, helping to deter 

inappropriate behaviour and gather evidence during 

incidents. 

“One emerging trend in the security industry is the 

integration of cybersecurity measures with traditional 

physical security. As venues increasingly rely on digital 

systems for operations, protecting these systems from 

cyber threats has become crucial. 

“We are also seeing other technological advancements 

in the field of venue security as well, including the use 

of AI-powered surveillance systems and advanced 

access control solutions using biometrics,” he said. 

While it’s a task that can be easily buried under the rest, 

security solutions ensure peace of mind for everyone 

involved, which is why hospitality businesses looking 

to enhance their safety measures should consider 

investing in staff training, engaging a qualified security 

firm to provide personnel, and conducting a thorough 

security audit to identify vulnerabilities. 

“Simply establishing clear communication and 

emergency protocols can significantly improve the 

overall safety, enjoyment, and comfort of your venue, 

which is what the hospitality industry is all about,” 

Anthony said. 

REVIEW / 33

ACCOMMODATION, HOSPITALITY, AND MIGRATION 

THE NEW MIGRATION STRATEGY OUTLINED IN DECEMBER 2023 SETS THE COURSE FOR REFORMING AUSTRALIA’S MIGRATION 

SYSTEM. A KEY ASPECT OF THIS STRATEGY IS THE CREATION OF A CORE SKILLS OCCUPATIONS LIST (CSOL) TO ALIGN WITH 

AUSTRALIA’S WORKFORCE NEEDS. 

Jobs and Skills Australia, tasked with 

defining skill needs, has developed 

a Migration Labour Market Indicator 

Model to inform the CSOL. This list is 

critically important for the sponsorship of 

temporary and permanent skilled migrants 

when the new system commences at the 

end of the year. 

Being on the CSOL list is part of the 

criteria for the Skills in Demand (SID) visa 

which is replacing the Temporary Skill 

Shortage (subclass 482) Visa. 

The JSA has recommended key hospitality 

occupations (including cooks and chefs, 

which have traditionally been on all 

shortage lists) be put into categories that 

require further consultation, or a list that 

indicates that the JSA is confident the job 

roles will not be included on the final list, 

which will result in migration sponsorship 

not being available for them. The draft 

CSOL is released for consultation 

purposes only and does not represent 

the final advice that JSA will provide the 

government, nor is it a decision of the 

government. 

The Australian Hotels Association (AHA) 

and Accommodation Australia have 

welcomed the opportunity to comment on 

the draft CSOL. Member input from hotel 

associations across Australia has been 

requested, and an official submission 

paper has been developed from the 

industry sentiment gathered from these 

extensive consultations. 

The submission: 

• urges that there be transitional 

arrangements reflecting the 

significance of the shift from a system 

that uses shortages and skill needs 

as the core assessment criteria to 

one that seeks to include migrant and 

employment outcomes based on data 

that pre-dates the Temporary Skilled 

Migration Income Threshold (TSMIT) 

increase and reflects the current rather 

than proposed system 

• comments on the methodology being 

used by JSA, including the need for 

shortages to be addressed at a state or 

regional level 

• focuses on key occupations relating 

to the hotel industry that are either 

in the category for consultation or in 

the ‘confident-off’ category, including 

priority occupations such as chefs, 

cooks, and hotel, motel, and restaurant 

managers 

• seeks clarification on the occupations 

that will be available for permanent 

employer-sponsored migration 

• urges more support for hospitalityrelated 

training and apprenticeships 

to improve the supply of skills to the 

industry 

The Federal Budget announced a 

decrease in the permanent migration 

planning levels from 190,000 per year 

down to 185,000. Accommodation 

Australia and the AHA have warned that 

the decrease in permanent migration 

planning levels in the Federal Budget 

will have a direct impact on hospitality 

services, especially in regional areas. 

AHA national CEO, Stephen Ferguson, 

said Australia simply does not have the 

population to meet labour needs. 

“This move will see a reduction of services 

at venues in regional areas in particular – 

more days where a kitchen is closed on a 

Monday or Tuesday, for example,” he said. 

Accommodation Australia CEO, Michael 

Johnson, said uncertainty remains over 

the government’s overall migration 

strategy, with certain elements still under 

review. 

“In the first draft of the CSOL, the primary 

list does not contain cooks and chefs, 

which is worrying to say the least. It is 

hard to understand why, with more than 

12,000 vacancies nationwide, cooks and 

chefs cannot be given certainty as a core 

skill Australia requires. 

“We are also still fighting to retain the rule 

that makes backpackers spend time in 

regions of remote Australia if they want to 

stay in Australia for a second or third year. 

/ 34 

REVIEW

ACCOMMODATION/ TOM FITZGERALD 

“Even though students are here to study first and 

foremost, they do make up an important part of our 

workforce in pubs and hotels, especially in regional 

areas,” he said. 

Highly skilled migrants will be targeted while the total 

migration intake is slashed over the coming years as the 

government tries to reduce pressure on the stretched 

housing sector while building out its ‘Future Made in 

Australia’ plan. 

After a record net overseas migration intake of 528,000 

in 2022-23, the treasury is forecasting that figure will 

decline to 395,000 in 2023-24, before tapering off even 

further to 260,000 in the coming financial year. 

The permanent migration program will be capped at 

185,000 places in 2024-25, with 132,200 places allocated 

to the skill stream to help address Australia’s long-term 

skill needs. 

Outside of the hospitality sector, debate has risen 

recently with scrutiny over the list, with it being argued 

in accordance with the draft that yoga and martial arts 

instructors, dog handlers, and jewellery designers will 

be included on the priority list ahead of some skilled 

construction workers. 

Overall, the migration strategy is to design a system that 

will maximise Australia’s ability to respond effectively 

to present and future challenges and opportunities, 

and the AHA and AA welcome the opportunity to voice 

the needs of the hotel industry to JSA and the Federal 

Government on behalf of its members. 

9news.com.au/national/draft-core-skills-occupationslist-yoga-martial-arts-instructors-ahead-ofconstruction-workers/357483af-296d-425d-95bfa2135ebdf9e9 

news.com.au/finance/economy/federal-budget/ 

net-overseas-migration-rate-to-be-halved-asalbanese-government-reforms-system/news-story/ 

c68fc13a908ccb70898901c203ec8088 

accomnews.com.au/2024/05/migration-changes-willimpact-hospitality-services-nationwide/ 

Here's 

cheers 

The 

QHA Podcast 

YOU CAN LISTEN AT 

QHA.ORG.AU 

 

 

REVIEW / 35

LEGAL MATTERS/ CURT SCHATZ 

CHECK-IN, CHOW DOWN 

THE LEGAL BUFFET THAT IS HOTEL MANAGEMENT AND CATERING AGREEMENTS. 

For those looking to simplify or streamline 

their hotel business, you may be 

considering entering into a management 

agreement or catering agreement. This 

could help you free up capacity to enable 

you to focus on certain areas of the hotel 

business. 

Management agreements and catering 

agreements for hotels 

Historically, a hotel business may employ 

a hotel manager to run operations on 

a day-to-day basis. However, in recent 

times, we have seen some hotels 

entering into third-party agreements to 

provide management arrangements on a 

contractual basis. 

This means that operators retain the 

majority of the risk and reward from the 

operation, but they are not responsible 

for the day-to-day management of the 

hotel. If an operator wishes to enter into 

a management agreement for only a part 

of the premises, the agreement cannot 

allow the third-party operator to sell liquor 

under the licence. 

Alternatively, a hotel business may 

outsource some or all their catering (food) 

responsibilities to third-party caterers 

for a part of the premises, but explicitly 

excluding liquor sales. The most typical 

forms of catering agreements involve 

either: 

1. A caterer paying a fixed fee to the 

hotel licensee for the right to use 

the premises with the caterer, then 

receiving the full profit from all food 

sales. 

2. A caterer receiving a fixed fee from the 

hotel licensee to operate and manage 

food sales, with the hotel licensee 

receiving the full profit from all food 

sales. 

When deciding how you wish to proceed, 

it will come down to where your focus is – 

if you want to be more hands-off or if you 

want to retain control but with an external 

operator. However, no matter where you 

end up, you must ensure compliance 

in relation to the Office of Liquor and 

Gaming Regulation (OLGR) and its 

administration of the Liquor Act 1992 (Qld) 

and the Gaming Machine Act 1991 (Qld). 

OLGR implications 

In relation to management agreements, a 

licensee is restricted from: 

1. Entering into an agreement for all of 

the licensed premises without the 

approval of the OLGR. 

2. Entering into an agreement that 

purports to authorise a person other 

than the licensee to sell liquor under 

the licensee’s licence from part of the 

premises (this cannot be varied). 

Therefore, all management agreements 

should be prepared and reviewed by 

qualified legal professionals who can 

guide you through any application process 

you require. 

In relation to catering agreements, it is 

technically not a requirement under the 

Liquor Act 1992 (Qld) or Gaming Machine 

Act 1991 (Qld) as a licensee for a catering 

agreement to be approved by the OLGR. 

However, due to the risks associated with 

the agreement potentially falling within 

the purview of being considered a lease 

or management agreement (which would 

require approval), it is important to ensure 

it is prepared and reviewed by qualified 

legal professionals and, if appropriate, 

submitted to the OLGR to avoid any issues 

down the line. 

No matter what kind of agreement you are 

looking for, or if you are looking to alter 

existing agreements, it is important to 

seek legal advice to ensure it is compliant. 

Please contact me on 07 3224 0230. 

/ 36 

REVIEW

SUPERANNUATION 

A LOW-COST, AWARD-WINNING SUPER 

INVESTMENT OPTION 

HOSTPLUS IS PROUD TO BE RECOGNISED BY SOME OF THE SUPER INDUSTRY’S LEADING RATINGS AGENCIES. IT’S A FUND THAT IS NO 

STRANGER TO WINNING AWARDS, INCLUDING MONEY MAGAZINE’S SUPER FUND OF THE YEAR 2024. 1 

The fund also recently won the best lowcost 

offering by both SuperRatings and 

Finder for their Indexed Balanced option. 2 

What’s more, over the past 10 years, it’s 

returned 7.49% each year on average. 3 

What is Hostplus’ Indexed Balanced 

option? 

For those who like to have a say in how 

their super is invested, Hostplus members 

can choose from an array of different 

options and Indexed Balanced is one of 

them. 

It’s what’s known as a passively managed 

option. This is a low-cost style of 

investing that aims to track the market by 

automatically investing in, for example, 

the top 300 companies on the market. 

Indexed Balanced invests mainly in shares 

in companies in Australia and from around 

the world. It also invests in fixed interest 

(bonds) and cash. 

From the member’s point of view, it’s 

an option designed to minimise their 

investment fees and costs- sitting at just 

0.04% p.a. currently, making the Indexed 

Balanced option one of the lowest-cost 

balanced options available in Australia. 4 

That’s a plus. 

To find out more about ways to invest your 

super, including Indexed Balanced and 

other indexed options, visit hostplus.com. 

au/investments. 

1 

Money magazine Best of the Best award winners are chosen by Rainmaker information. Visit moneymag.com.au to find out more about how the awards are chosen. 

2 

The award criteria for Finder’s Best low-cost super fund 2023 can be found at www.finder.com.au/super-funds/hostplus-super. SuperRatings rating is issued by 

SuperRatings Pty Ltd ABN 95 100 192 283 AFSL 311880 (SuperRatings). Ratings are subject to change without notice and SuperRatings assumes no obligation to 

update. SuperRatings uses objective criteria and receives a fee for publishing awards. Visit superratings.com.au for ratings information and to access the full report. 

© 2023 SuperRatings. All rights reserved. 

3 

Source: SuperRatings Accumulation Fund Crediting Rate Survey – SR50 Balanced (60–76) Index, March 2024. 

4 

This fee represents the investment fees and costs incurred over the 2022/23 financial year, as disclosed in Hostplus’ Product Disclosure Statement. The Hostplus 

Indexed Balanced option has one of the lowest fees of public offer funds’ balanced investment options (with 60-76% growth assets) as at 31 December 2023. 

Fees include percentage-based and fixed administration fees, investment fees and costs (including performance-based fees). Fee comparison conducted using 

SuperRatings SMART 2.0 system on 7 February 2024, based on a super account balance of $50,000. 

This information is general advice only and does not take into account your personal objectives, financial situation or needs. You should consider if this information 

is appropriate for you in light of your circumstances before acting on it. Please read the relevant Hostplus Product Disclosure Statement (PDS), available at hostplus. 

com.au before making a decision about Hostplus. For a description of the target market, please read the Target Market Determination (TMD), available at hostplus. 

com.au. 

Issued by Host-Plus Pty Limited ABN 79 008 634 704, AFSL 244392 as trustee for the Hostplus Superannuation Fund (the Fund) ABN 68 657 495 890, MySuper No 

68 657 495 890 198. 

Past performance is not a reliable indicator of future performance and should never be the sole factor considered when selecting a superannuation fund. Awards 

and ratings are only one factor to consider when selecting a superannuation fund. Host-Plus Pty Limited pays licence fees to use these awards. Ratings are general 

advice only and have been prepared without taking account of your objectives, financial situation or needs. Consider your personal circumstances, read the product 

disclosure statement and seek independent financial advice before investing. The ratings are not a recommendation to purchase, sell or hold any product. 

/ 38 

REVIEW

Hostplus is a top-performing super fund that puts members first. 

That’s why we’re proud to have been named Money magazine’s Best Super 

Fund 2024. Judged on strong performance, value for money, and an ongoing 

focus on members, we’re thrilled to receive this recognition. 

Compare Hostplus 

Best Super Fund 2024 is awarded by Money magazine. Visit moneymag.com.au for awards criteria. Awards and ratings are only one factor to consider when 

choosing a super fund. Past performance is not a reliable indicator of future performance. General advice only. Before deciding, consider the relevant Hostplus 

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THE LEGACIES 

WE LEAVE 

TO THIS DAY, THE ACCLAIM AND GLAMOUR OF OUR INDUSTRY IS OWED TO THE PUBLICAN 

FAMILIES THAT CONTINUE TO FOSTER THE VERY FOUNDATIONS OF HOSPITALITY – 

GENEROSITY AND COMRADERIE. 

/ 40 

REVIEW

INSIGHTS/ THE LEGACIES WE LEAVE 

On 2 May, Porters Plainland Hotel held 

its fourth annual Maddox’s Helping 

Hand Foundation Luncheon, raising just 

over $170,000 for a cause that is near 

and dear to the Porter family, who have 

run the iconic venue in Lockyer Valley 

for 78 years. 

In addition to plenty of contributions 

from friends and other names in 

hospitality, $100,000 was generously 

donated by the family of Tony Prentice 

– a legendary, modest, and genuine 

publican who retired after selling his 

portfolio of pubs in 2023. 

Every year, the luncheon highlights 

Maddox’s Helping Hand Foundation’s 

crucial role in working with the 

Australian Centre for Complex 

Integrated Surgical Solutions 

(ACCISS) – an association that helps 

clinicians access emerging technology, 

allowing them to conduct lifechanging 

surgeries and improve the 

care of countless patients, particularly 

children, across Queensland. 

The event provides an opportunity 

for guests to witness the tangible 

outcomes of their donations, gaining a 

clear perspective on how their support 

is making a difference in the lives of 

those in need. 

While doctors give insight into their 

ground-breaking work, patients share 

stories about how they have benefitted 

from ACCISS’s care. 

Manager of Porters Plainland Hotel 

and director of Maddox’s Helping 

Hand Foundation, Shelley Porter, said 

this year’s luncheon was once again a 

huge success, not only because of the 

Prentice family’s generous donation, but 

also because of how highly supported 

the event was by friends, family, and the 

entire industry. Each year, we have more 

and more people who wish to attend. 

We struggle to fit everybody in, which is 

a great problem to have. 

“The day is only possible and successful 

because of our industry’s generous 

auction, raffle, and supply donations, 

and because of our amazing staff who 

make sure our guests are well looked 

after on the day. 

“While I knew the Prentice family was 

attending and making a donation, I had 

no inkling of its magnitude. $100,000 is 

an incredibly substantial sum that left 

me awestruck. I was taken aback and 

flooded with emotions. 

“I couldn’t help but feel overwhelmed 

by their kindness, the impact it will 

have on ACCISS, and the countless 

people the association will be able to 

assist. Our state’s hospitality industry is 

The Porter family, the directors of Maddox’s Helping Hand 

Foundation, and Alison and Valerie Prentice. 

a tightly knit bunch. When Queensland 

publicans get together, egos and 

competitiveness are left at the door. 

We have some great friendships in 

this industry, and because of this, we 

will have friends for life. We always 

support one another’s events when we 

can, because it’s great to see all hotels 

trading well,” she said. 

REVIEW / 41

Maddox after one of his many surgeries. 

Known for its welcoming atmosphere, 

traditional customer service, and iconic 

Aussie pub feel, Porters Plainland 

Hotel has been run by the Porter family 

since 1946. These days, the venue is 

managed by Shelley, her husband, 

Michael, and her sister-in-law, Mel. 

While the Porters have firmly 

established their legacy in 

Queensland’s hospitality industry 

over the decades, recently, they have 

left a mark on their community in a 

different way – through their incredible 

resilience and charitable efforts. 

On Easter Sunday 2018, Shelley and 

Michael’s son, Maddox, was involved 

in an unfortunate and horrific accident 

at home. After being seriously injured 

by the blades of a lawnmower, Shelley 

said he was flown to the Queensland 

Children’s Hospital for emergency 

surgery on his left hand. 

“Since then, Maddox has experienced 

many complex reconstructive 

procedures to improve the function of 

his hand, and still undergoes surgeries 

to this day due to the severity of his 

accident. In the years following the 

incident, we got to know plastic and 

reconstructive surgeon, Dr Michael 

Wagels, and learnt about his amazing 

work and the plans he had for ACCISS. 

“At the time, the association was 

struggling to keep afloat with limited 

funding. We knew we wanted to give 

back to the man who had given our 

son so much, so Maddox’s Helping 

Hand Foundation was created to step 

in and help where the public system 

could not. 

“We have seen what ACCISS is 

capable of, so it’s really important for 

us to make sure the funds raised go to 

where they are intended. The health 

care environment is classically replete 

with resources and unfortunately riskaverse, 

so that means that it’s hard to 

convince people that some risks are 

worth taking,” she said. 

Recently, ACCISS has had a significant 

impact on the Queensland health 

sector thanks to the provision of 

3D-printed anatomic models, virtual 

surgical planning sessions, and 

3D-printed surgical guides. While the 

association provided support for 

38 patients at the Princess Alexandra 

Hospital and Queensland Children’s 

Hospital in 2021, its caseload increased 

more than 20-fold a year later, 

supporting more than 770 patients 

across multiple hospitals in Queensland. 

Director of ACCISS, Dr Michael Wagels, 

said this has only been possible because 

of the generous efforts of Maddox’s 

Helping Hand Foundation. 

“I have lost count of how many 

operations Maddox has undergone, with 

some being victories, and some being 

losses. Making sacrifices to undergo 

surgery is no small feat, particularly 

when there is uncertainty about the 

outcome, there are multiple health care 

disciplines involved, and you are young, 

scared, and far from home. 

“Maddox, Shelley, Michael, and Ashton 

have sacrificed an awful lot for each 

other, but they’ve always been up for the 

challenge. The Porter family has never 

shirked from difficult decisions or dealing 

with consequences, so why should I? 

How could anyone not want to do their 

very best for the cause and demand the 

same of the team around them? 

“Maddox’s Helping Hand Foundation 

was my first dealing with a philanthropic 

cause, and while there have been others 

since, it is by far the best example of 

how it should work. Shelley wants to 

understand what ACCISS is striving to 

achieve and communicates her vision 

very clearly in return. The two objectives 

are perfectly aligned, likely because their 

origins come from shared experiences 

and a desire to turn devastation into 

something good that benefits many. 

“I know that ACCISS would not have 

achieved much without the support of 

the foundation, and it is humbling to 

have been given this chance and witness 

the relationships that the foundation 

has fostered in their community. I will 

be forever grateful and look forward to 

a long and productive relationship,” he 

said. 

/ 42 

REVIEW


Maddox and Dr Michael Wagels. 

The directors of Maddox’s Helping Hand Foundation 

– Erin Zischke, Shelley Porter, and Casey Seiler. 

Guests at the 2024 Maddox’s Helping Hand Foundation Luncheon – Trent 

Phillips, Peter Hammond, Peter Davis from Coca-Cola Europacific Partners. 

The quiet giver 

This year, Maddox’s Helping Hand Foundation 

Luncheon was awarded Event of the Year at 

the Lockyer Valley Regional Council Australia 

Day Awards. Not only does this recognise the 

incredible effort put in by the Porter family, 

the foundation, and the ACCISS, but also the 

generosity of publicans like the Prentice family, 

who make Queensland’s hospitality industry the 

tightly knit and supportive place that it is. 

Tony Prentice told us that his daughters, Alison and 

Valerie, represented him at this year’s Maddox’s 

Helping Hand Foundation Luncheon. 

“Supporting such a worthy cause and giving 

back to a local family charity that makes a direct 

difference was important to me. After hearing 

about Maddox’s story and the incredible work 

doctors have done for him and others, I wanted to 

help further. 

“It is a very worthy cause that we are proud 

to support. The charity’s connection to the 

Queensland Children’s Hospital, where I was 

born, also tugged at my heartstrings. My mother’s 

obstetrician was Lady Cilento Sr,” he said. 

Tony’s legendary journey in hospitality began in 

1980, when he purchased The Heidelberg Holiday 

Inn and the Inland Oasis Motel Mount Isa eight 

years later. It wasn’t until 1994 that he discovered 

his true passion for pubs, and bought the 

Weeroona Hotel Motel in partnership with Albert 

Hakfoort Sr. 

This harmonious partnership lasted six years until 

the pair decided that one of them should buy the 

other out. Settled by the toss of a coin, Tony ended 

up owning the hotel, which was later followed by 

the Gatton View Hotel Motel, The Criterion Hotel 

Warwick, the Walloon Saloon, The Sundowner 

Saloon, and The Commercial Hotel Gatton. 

Due to ill health, Tony said that he recently decided 

to sell all of his hotels, with the last two settling in 

December 2023 – a bittersweet month. 

“I never intended to own six pubs – they found 

me. I loved the industry and the sense of being 

a part of a big family of hoteliers. In this industry, 

hospitality comes first. When you walk into a pub, 

all discrimination is left at the door. You can sit at 

the bar, enjoy a pot of beer, and make new friends. 

It’s a great industry to be a part of, and I consider 

myself lucky. 

Managing director at Liquor Legends, 

John Carmody, and Tony Prentice. 

REVIEW / 43


“The key to my success has always been to surround 

myself with people smarter than me and seek advice 

from other hoteliers. My daughters, Valerie and Alison, 

contributed immensely, even if they caused a few grey 

hairs along the way. I’ve always focused on enjoying what I 

do and ensuring a positive outcome for everyone involved. 

I immersed myself in pubs and was a part of daily life in the 

community, and I really miss that now,” he said. 

“THAT’S OUR DAD – THE SUCCESSFUL 

PERSON WHO GETS UP ONE MORE 

TIME. DAD’S SECRET IS HIS RESILIENCE, 

AND HIS PRINCIPLES IN HOSPITALITY 

WERE URGENCY OF SERVICE AND 

‘HAPPY-TALITY’“ 

Tony joined Liquor Legends early in his publican career, 

and later became a shareholder and director of the 

business. Today, Tony’s legacy is carried on by Valerie 

and Alison Prentice, who maintain connections with both 

Liquor Legends and his diverse portfolio of venues. 

Valerie said, regardless of losing everything when the 

Australian dollar floated in 1983, and despite one of his 

pubs going underwater and another burning down, Tony 

always keeps going. 

“That’s our dad – the successful person who gets up one 

more time. Dad’s secret is his resilience, and his principles 

in hospitality were urgency of service and ‘happy-tality’ – 

being paid to be nice and employing people who smile. He 

loved his pubs, and he always says they made him a better 

man and father. 

“He loved knowing his patrons, having a drink with them, 

and playing pool. He had a personal touch, and everyone 

knew Tony and where he would be. For example, every 

Thursday morning, rain or shine, he was at the Criterion 

Hotel in Warwick. He enjoyed the pub game, the patrons, 

and the day-to-day running of the pubs,” she said. 

For Tony, it seems that being a publican was less of a 

job, and more of what he simply loved to do. Even in 

his retirement, he holds the strong belief that now more 

than ever, the hospitality industry needs to stick together, 

support each other, stand up, and speak out. 

“I am very grateful for all of the people that I had the 

pleasure to meet during my long journey as a publican. 

With Parkinson’s taking over, my focus now is on 

making memories with my family and grandchildren 

and maintaining as many of my long-standing hotel 

relationships as possible. 

“This is an industry I truly love. Pubs have the responsibility 

to be the cornerstone of the community, and I feel 

privileged to have been a small part of it for 30 years – 

what feels like such a short period of time,” Tony said.

2024 2024 

21 21 AUGU 

SUNSHINE COAST 

TURF CLUB 

REVIEW / 45

EMPLOYMENT RELATIONS/ JENNA PENFOLD 

UPCOMING CHANGES TO PAID PARENTAL LEAVE 

UNPAID PARENTAL LEAVE FORMS PART OF THE NATIONAL EMPLOYMENT STANDARDS (‘NES’), WHICH IS 

PROTECTED BY THE FAIR WORK ACT 2009 (THE ‘ACT’). 

The NES apply to all employees and 

represent the minimum entitlements of 

employment, regardless of the applicable 

industrial instrument or contract of 

employment. 

An employee (other than a casual 

employee) is entitled to a period of 12 

months of unpaid parental leave if they 

have, or will have, completed at least 

12 months of continuous service with 

the employer immediately before the 

commencement of the leave. 

A casual employee is entitled to unpaid 

parental leave where: 

• they are, or will be, a long-term casual 

and have been employed by the 

employer on a regular and systematic 

basis over the last 12 months 

• they have a reasonable expectation 

of continuing employment with the 

employer on a regular and systematic 

basis 

An employee is entitled to unpaid parental 

leave when it is associated with: 

• the birth of a child to the employee 

or the employee’s spouse or de facto 

partner 

• the placement of a child under 16 for 

adoption with the employee 

• the employee has or will have a 

responsibility for the care of the child 

Paid parental leave scheme 

The Australian Government paid parental 

leave scheme provides governmentfunded 

parental leave pay at the national 

minimum wage to employees who meet 

the relevant eligibility criteria. 

Under the amendments in the Paid 

Parental Leave Amendment (More Support 

for Working Families) Act 2024, from 1 July 

2024, two weeks of payment will be added 

to parental leave pay each year to 2026. 

This will increase the overall length of the 

paid parental leave scheme by six weeks 

from July 2026. 

These changes only apply to the 

government paid parental leave scheme, 

and do not change the eligibility for 

unpaid parental leave provided by the 

NES. 

Current entitlement 

Parental leave pay and dad and partner 

pay combined into one payment on 1 July 

2023, which saw an increase from 90 days 

(18 weeks) to 100 days (20 weeks). 

This increase allowed partnered couples 

to claim up to 20 weeks (100 payable 

days) between them, with 10 days 

reserved for the partner to utilise which 

can be used simultaneously. Single 

parents have also had access to the full 

20 weeks. 

These payments can be accessed in 

multiple separate blocks, though they 

need to be used by the time the child 

turns two years old. Changes were also 

made to the income test, which saw an 

increase to the combined family income to 

$350,000. 

From 1 July 2024 

Additional changes take effect from 1 July 

this year, where an additional 10 days will 

be added each year until 2026, which will 

total 26 weeks of pay: 

• from 1 July 2024 – employees will 

be able to access up to 110 days (22 

weeks) 



weeks) 



weeks) 

A portion of these days will be reserved 

for the partner, if partnered: 

• currently 10 days (two weeks) 

• remaining 10 days from 1 July 2024 

(two weeks) 

• increasing to 15 days from 1 July 2025 

(three weeks) 

• increasing to 20 days from 1 July 2026 

(four weeks) 

The reserved days are available on 

a ‘use it or lose it’ basis. This aims to 

help encourage greater sharing of care 

responsibilities. This may also see an 

increase in partners also applying to 

access their entitlement to unpaid 

parental leave from their employer. 

Additional resources 

The QHA has a guide available which 

provides an in-depth overview of unpaid 

parental leave under the NES. Please 

reach out to us by emailing er@qha.org.au 

if you require a copy. 

Wage guides 

On 3 June 2024, the Fair Work 

Commission handed down its annual 

wage review decision which increases 

award rates by 3.75% from the first full pay 

period commencing on or after 1 July 2024. 

Employees who are not covered by a 

modern award or agreement will also 

receive the increase to the National 

Minimum Wage (NMW), receiving $915.90 

per week, or $24.10 per hour from 1 July 

2024. 

The QHA’s employment relations team 

provided members with our 2024 wage 

rates and allowances guides for the 

modern awards commonly used by QHA 

members in June. If you did not receive a 

copy, please contact er@qha.org.au. 

QHA members seeking further 

assistance or wishing to discuss a 

specific employment relations matter are 

encouraged to contact the employment 

relations team for a confidential discussion 

by calling 07 3221 6999 or emailing 

er@qha.org.au. 

/ 46 

REVIEW

INDUSTRY ENGAGEMENT/ DAMIAN STEELE 

A VIBRANT NIGHTTIME ECOMONY 

FROM HOTEL VENUES HOSTING LIVE MUSIC EVENTS TO LATE-TRADING PRECINCTS OFFERING A RANGE OF TOURISM ATTRACTIONS, 

ENTERTAINMENT, AND RETAIL OPPORTUNITIES, OUR NIGHTTIME ECONOMY SUPPORTS THOUSANDS OF JOBS ACROSS THE STATE 

AND GENERATES MILLIONS OF DOLLARS IN REVENUE EACH YEAR. 

The QHA welcomes the establishment 

of a dedicated Nighttime Economy 

Commissioner and a review of the 

operation of Safe Night Precincts (SNPs) 

and associated ID scanning. 

Further, the QHA is a member of the 

Nighttime Economy Advisory Group 

with the Brisbane City Council, which 

is committed to growing Brisbane’s 

nighttime economy. 

The QHA will seek to support initiatives 

across the whole state to understand 

the needs and motivations for nighttime 

activities, events, and experiences 

and identify opportunities for funding, 

regulating, and advocating for a vibrant, 

diverse, and sustainable nighttime 

economy. The QHA submits that there 

is no safer place to enjoy a night out 

than inside a licensed venue, where our 

customers and staff are under constant 

supervision and care. 

Support for live music venues 

QHA members have noted that ticket 

sales for live music events have been 

drastically affected since the pandemic, 

with the music industry in Queensland 

suffering considerably. Licensed venues 

are the cradles of Queensland music and, 

as such, need further support to ensure 

that music continues to grow out of 

Queensland hotels. 

The cost of hiring equipment, training 

sound and lighting technicians that were 

lost during the pandemic, and securing 

appropriate insurance has meant that 

live music has become too hard for most 

venues to support. 

Although the Queensland State Budget 

included a support package of $1.6 

million to support live music venues and 

musicians across Queensland, there is 

much more to be done. 

Review of SNPs and ID scanning 

The 2017 Tackling Alcohol Fuelled 

Violence (TAFV) legislation and the 

imposition of SNPs on the licensed hotel 

sector need urgent review. 

At best, this suite of legislation was 

poorly designed, as it was a reaction to 

an unfortunate incident in the Fortitude 

Valley that, while tragic, was not a 

reflection on the safety of our venues (as it 

did not occur in a licensed venue). 

The outcome has become a confusing mix 

of laws that have put undue stress on staff 

and are confusing to patrons. 

A review is now commencing on all SNPs, 

which will not only report on whether 

each continues to meet its purpose, 

but also assess the relevance of SNP 

boundaries and consider whether to 

revoke an SNP where there is no merit. 

Safe trading environments are provided 

through measures such as CCTV, crowd 

controllers, trained staff, lighting, improved 

transport, and appropriate police 

resourcing. The QHA supports a review 

and overhaul of these laws that truly 

incorporates the needs of the industry. 

Specifically, ID scanning requirements 

should be removed as they represent 

an ineffective ‘Swiss cheese’ solution. ID 

scanning is a cost directly applied only 

to commercial hotels (pubs). It should 

be noted that community club holders 

are exempt from ID scanning, as are 

restaurants, small bars, and cafes. 

In fact, any venue that closes before 

midnight is exempt, which is unfortunately 

resulting in venues reducing their 

approved trading hours simply to avoid 

this cost impost. It is unfathomable that 

hotels are the supposed havens for 

banned patrons. 

Multiple flaws in the system have been 

exposed to the Queensland Government, 

including the 10pm start time, the need 

for additional staffing, and the lack of any 

data provided to assess the program. 

It should again be noted that other 

jurisdictions that began these programs 

have all since repealed these laws due 

to the detrimental effect that these 

regulations have on the nighttime 

economy, worker hours, and the training 

of new staff supporting the music industry. 

These laws were poor when they were 

implemented, and are now simply stifling 

a vibrant industry in Queensland. 

The QHA requests the implementation 

of a system where live music venues are 

incentivised through reduced licensing 

fees and longer trading hours, like what 

has been introduced in the venues of New 

South Wales as they seek to recover from 

the disastrous effects of laws akin to our 

Tackling Alcohol-Fuelled Violence laws. 

The government and the industry as 

a whole need to work on encouraging 

audiences back into venues, and the 

QHA will continue to advocate and work 

closely with the government, including the 

bipartisan Parliamentary Friends of Music 

representatives. 

It is time for Queensland to regain our 

nighttime economy as we invite the world 

to experience our state over the next 

decade and beyond. 

REVIEW / 47

MAKING THE INVISIBLE VISIBLE 

THE HIDDEN DISABILITIES SUNFLOWER PROGRAM HAS FLOURISHED GLOBALLY AND IS RAPIDLY GAINING TRACTION ACROSS 

AUSTRALIA. ORIGINATING IN THE UNITED KINGDOM IN 2015, THIS INITIATIVE WAS INTRODUCED TO SUPPORT INDIVIDUALS WITH 

HIDDEN DISABILITIES (CONDITIONS OR CHRONIC ILLNESSES THAT ARE NOT IMMEDIATELY OBVIOUS TO OTHERS). 

By wearing a bright green sunflower 

lanyard, wristband, badge, or hat adorned 

with the symbol, individuals discreetly 

signal to others that they have a hidden 

disability and may require additional 

assistance, understanding, time, or 

alternative communication methods as 

they navigate their day. 

Why a sunflower? 

The choice of this symbol was intentional, 

aiming for discretion while ensuring 

visibility from a distance. The bright yellow 

petals and sun-like appearance evoke 

feeling of happiness, positivity, strength, 

growth, and confidence. 

What is a hidden disability? 

When considering disabilities, we often 

think of accessibility measures like 

wheelchair ramps, guide and assistance 

dogs, white canes, a walking stick, or 

priority parking. However, the reality is 

that 4.4 million Australians live with one 

or more disabilities, with approximately 

90% of these being invisible. That’s 

roughly 3.96 million individuals facing 

daily challenges associated with hidden 

disabilities. 

Disabilities may present as temporary, 

situational, or permanent challenges, 

encompassing neurological, cognitive, 

physical, visual, auditory, sensory, and 

processing difficulties, along with chronic 

health conditions such as arthritis, 

diabetes, chronic pain, and sleep 

disorders. 

How can you assist someone with a 

hidden disability or someone wearing 

the sunflower symbol? 

Individuals with hidden disabilities 

may have varying needs, and support 

strategies may differ from one person to 

another. The most effective approach is to 

initiate a conversation by asking, “Do you 

need any assistance?”. 

Here are some additional tips: 

1. Show kindness – consider people’s 

feelings and avoid actions or words 

that may cause harm. 

2. Listen attentively – engage in active 

listening with concentration and 

openness. 

3. Exercise patience – demonstrate 

understanding and empathy by waiting 

calmly for things to unfold at their own 

pace. 

4. Refrain from judgement – avoid asking 

about their disability and refrain from 

forming critical opinions. 

5. Demonstrate respect – Use open body 

language and exhibit courtesy in your 

interactions. 

6. Be present – fully engage and give your 

undivided attention to the individual. 

By adopting these recommendations, we 

can help to build a more inclusive society. 

What if my colleagues or staff 

members wear a sunflower lanyard, 

wristband, or badge? 

Creating an inclusive workplace for 

individuals with hidden disabilities is 

crucial for fostering diversity and ensuring 

equal opportunities for all employees. 

Here are some strategies to achieve 

this: 

1. Understanding – identify what will 

help employees be comfortable in their 

work environment. 

2. Adjustments – determine necessary 

provisions to assist employees 

throughout their workday. 

3. Awareness and training – conduct 

education and training session to raise 

awareness about hidden disabilities. 

/ 48 

REVIEW

TRAINING & SAFETY RTO 30826/ THERESE KELLY 

 

CALENDAR 

AUGUST 

2024. 

RMLV 

 

4. Accessibility measures – ensure physical and 

digital accessibility by implementing necessary 

adjustments. 

5. Flexibility – consider changes in the sensory 

environment to accommodate employees. 

6. Communication and support – encourage open 

communication and provide access to support 

networks tailored to individual needs. 

7. Anti-discrimination policies – implement policies 

prohibiting discrimination based on disability. 

8. Employee resource groups – establish support 

networks for individuals with disabilities. 

9. Feedback and evaluation – seek regular feedback 

and evaluate diversity and inclusion initiatives. 

By implementing these strategies, organisations can 

create a welcoming environment where individuals 

with hidden disabilities feel valued and empowered to 

succeed. 

It’s time to make the invisible visible by embracing 

the Hidden Disabilities Sunflower program in your 

hotels and venues, so raise awareness and inclusivity 

through training while supporting your employees to 

do the same. 

Register your interest for more information at 

training@qha.org.au or sign up your hotel through the 

hidden disability website, hdsunflower.com/au. 

 

 

 

CLO/GNT 

 

 

 

RMLV & CLO/GNT 

 

 

 

 

 

 

BOOK TRAINING NOW

A CRAFTY BUNCH/ FELONS BREWING CO 

ENJOY THE VOID 

EMERGING FROM THE CREATIVE COSMOS OF FELONS BREWING CO, 

FELONS 2024 IMPERIAL STOUT AND THE BARREL-AGED ENJOY THE 

VOID INTRODUCES TWO DIMENSIONS OF FLAVOUR – EACH AS DARK, 

DELICIOUS, AND MYSTERIOUS AS THE OTHER. 

The fourth instalment of Felons 

Imperial Stout saga landed on 20 

June, just in time for the winter 

solstice. This year, their fearless 

astronaut has ventured further than 

ever before to bring home a Felons 

Brewing Co first – the dual release 

of two limited edition imperial 

stouts. 

Head brewer and stout-lover, 

Lincoln Gibbs, said that contained 

inside every holographic can of 

Felons Imperial Stout 2024, you’ll 

uncover an interstellar experience 

of alluring aniseed with smooth 

currents of dark chocolate and an 

astronomical finish. 

“Each year we brew a stout with 

the fussiest consumer in mind, and 

by that, we mean our very own 

brewers. A lot of work goes into 

imperial stouts, but the results are 

worth it, and no one appreciates 

that more than us. 

“We’ve crafted a bold interpretation 

of the traditional style, brewed 

primarily using time-tested 

ingredients alongside the 

unconventional addition of roast 

Tibetan barley malt to inject an 

exotic charm into the already 

complex malt bill. 

“Firmly bitter, but with a sweet, full 

mid-palate, expect rounded notes 

of chocolate, coffee, and earthy 

hop tones. This is one very complex 

beer that shifts and changes as it 

warms, so it’s perfect for drinking 

now or cellaring for a couple of 

years,” he said. 

Felons Brewing Co’s other celestial 

creation is their barrel-aged Enjoy 

the Void, derived from the heavily 

toasted barrels of Archie Rose 

Single Malt Whisky. This flavour 

pilgrimage took the brewers nine 

months to perfect, resulting in an 

imperial stout with fine flavours of 

shortbread, liquorice, and white oak 

to circumnavigate all the senses. 

Lincoln said achieving a 

gold medal at the Australian 

International Beer Awards this year 

is testament to their meticulous 

efforts in refining the traditional 

process of barrel-aging beer. 

“The barrel-aged imperial stout is 

a revered style amongst brewers. 

This year, we partnered up with the 

team at Archie Rose to select the 

best of their barrels to accompany 

our annual imperial stout release. 

“Our big, hoppy, and dark 

American-style imperial stout was 

a perfect match to the heavily 

toasted ex-bourbon barrels 

used in their single malt whisky, 

adding vanilla, whiskey, and oak 

to the chocolate, liquorice, and 

roast of the stout – a perfect 

accompaniment. 

“A big and confronting beer like this 

is a great way to finish the night, as 

it pairs well with vanilla ice cream, 

panna cotta, chocolate, and sweet 

pastries,” he said. 

With only 4,000 cans of the 2024 

Imperial Stout and 200 bottles of 

Enjoy the Void made, venues are 

encouraged to stock this double 

drop of dark sublimation before it 

disappears for good. 

/ 50 

REVIEW

A CRAFTY BUNCH/ BRISBANE BREWING CO 

DISTILLING THE SPIRIT OF BRISBANE 

FOR OVER 19 YEARS, THE INNOVATIVE PEOPLE BEHIND BRISBANE BREWING CO HAVE HONED THEIR CRAFT IN BREWING BEER. 

NOW, THE BRAND IS THRILLED TO UNVEIL ITS LATEST VENTURE – RESERVOIR SPIRITS. 

Drawing from the vibrant and tropical 

ambience of Brisbane, Reservoir Spirits is 

more than just distilled beverages – it’s a 

love letter to the city. 

This new sub-brand is a heartfelt 

extension of the brewery’s dedication, 

ethos, and deep passion for creating 

exceptional brews, and is named in 

honour of the chains of lily-covered 

waterholes and reservoirs that once 

beautified Woolloongabba’s landscape. 

Marketing manager at Brisbane Brewing 

Co, Atlanta Bell, said the brand’s intricate 

distilling philosophy ensures that every 

bottle captures its place of origin. 

“Every spirit we produce offers a pristine 

canvas for our creativity. Using a pure 

wheat base, our spirits resonate with 

diverse flavours, echoing Brisbane’s 

abundant botanicals, unique climate, and 

tropical undertones. 

“With precision and expertise, we’ve 

distilled Reservoir Vodka five times, 

ensuring a smooth and clean flavour 

profile. We love it with a twist of fresh 

citrus or as the base for a dry martini. 

“On the other hand, Reservoir Gin is styled 

as a London Dry Gin, and brings together 

13 botanicals, including tropical fruits and 

fresh citrus rounded out by a variety of 

spices, offering a taste that’s unmistakably 

Brisbane,” she said. 

When Michelle and Grant Clark started 

their craft brewing journey in 2005, they 

were inspired by European brewpubs. 

Over the years, their venues in West 

End and Woolloongabba have become 

favourite spots for locals, with their 

dedication to championing local breweries 

and their drive for improvement shining 

through in every beer they produce. 

Brisbane Brewing Co’s products are 

lovingly created with recipes developed 

over using traditional brewing processes 

and personal touches. Their tap beers 

have a loyal following, which is why Grant 

and Michelle made the decision to enter 

the packaged beer market for the first 

time a few years ago. 

Like many venues refreshing their 

businesses, 2022 was the year of 

reinvention for Brisbane Brewing Co. 

Today, bright, summery, and bold designs 

make up the brewery’s identity and 

canned core range, which includes the 

Walker IPA, Brisbane Pale Ale, Brissy 

Lager, and Nimbus Session Ale. 

Atlanta said that, with their recent 

rebranding and the launch of Reservoir 

Spirits, they are on a thrilling path of 

evolution, presenting innovative beverages 

to the Brisbane community. 

“As we continue to evolve, diversifying 

into spirits isn’t just about expanding our 

product range, it’s a reflection of our 

excitement to connect with new 

audiences. We’ve always cherished our 

beer-making journey and felt the urge to 

extend that love to other beverages. 

“The birth of Reservoir Spirits is our 

commitment to innovation and our wish to 

craft distinct experiences for both our loyal 

patrons and those discovering us for the 

first time. 

“We believe in creating drinks, memories, 

and stories that touch the heart with every 

sip. As we embark on this new journey, 

we invite everyone to join us in this new 

chapter and savour the spirit of Brisbane 

like never before,” she said. 

Created by local Brisbane artist Emily 

Devers, the look of Reservoir Spirits is 

inspired by the natural ingredients used in 

the vodka and gin. 

Emily also designed the Brisbane Brewing 

Co logo back in 2015, and has once 

again produced a design that is not 

only distinctive, but also connected to 

Brisbane. 

For those interested, Brisbane Brewing 

Co’s range of spirits can be purchased instore 

or online through their website, with 

shipping offered Australia-wide. 

REVIEW /51

EARTHLY 

DELIGHTS 

GARAGE PROJECT 

UTILITY FRY 

CALI IPA 

BANKS BREWING 

ESCAPE FROM 

THE TEMPLE 

OF HAZE EAST 

COAST IPA 


STRIPED 

RACER WEST 

COAST IPA 


Earthly delights? This one 

certainly is as your mouth 

becomes awash with 

flavours of nectarine, citrus, 

and a hint of passionfruit. 

There’s a decent hit of 

bitterness too. Indeed, the 

beer strikes the perfect 

balance between sweet and 

bitter. A classic IPA featuring 

the magic five – Simcoe, 

Centennial, Citra, Nelson, 

and Mosaic. 

Clean, fresh, and beautifully 

balanced between bitter and 

sweet, this is a classic West 

Coast IPA. There’s delectable 

notes of subtle orange, 

citrus, guava, and the hero, 

grapefruit. Yes. 

A super smooth elixir thanks 

to the addition of oats with 

seductively sweet citrus, 

tropical fruit, and a nice 

bitter finish. 

Yes it is ‘dank’, that special 

word that describes a really 

good West Coast IPA along 

with that magic combination 

of grapefruit, pine, and 

citrus peel. Yep, it is mouthwateringly 

bitter, but not too 

much, and oh so delicious. 

This one is a ripper. 

/ 52 

REVIEW

TOP DROP 

MARGARITA 

SOUR ALE 

FELONS BREWING X 

MADRE MEZCAL 

MAKE 

WAY FOR 

DUCKLINGS 

HAZY NZ IPA 

RAGE JUICY 

PALE ALE 

BLACKFLAG BREWING 

2022 

VERDELHO 

BADDAGINNIE RUN 

8 WIRED 

This beer will have you 

questioning what the 

difference is between mezcal 

and tequila if you don’t 

already know. Mezcal has a 

more savoury, smoky, and 

earthy flavour to it, and this 

blends just beautifully with 

the fruity and earthy flavours 

of this sour with some added 

zing from the lime zest, 

lime juice, and salt. Long 

story short, it’s complex 

and impressive and most 

definitely worth trying. If you 

like beer and margaritas, this 

is a match made in heaven. 

Super fruity and a little dank 

with orange and mandarin to 

the fore. This one goes down 

very easily. I don’t know the 

reason for the reference to 

ducks, but this brew sure fits 

the bill. 

A class brew from a class 

outfit. Low bitterness, subtle 

citrus, juicy tropical fruit 

sweetness, and a sublime 

dankness make this an 

absolute cracker. A new 

breed of pale ale with some 

real punch. After a few of 

these, you will sure to be 

singing ‘Hoist the Colours’. 

The reviews about this wine 

are right. I can taste summer, 

feel the fresh air in my skin, 

and smell the delicious 

aroma of pineapples and 

citrus. The only difference 

here is that I opened this 

wine today to celebrate, not 

to review. 

I paired a glass of this 

Verdelho with a simple 

dinner on my own after I 

discovered that I’m going 

to be an auntie. So cheers 

to that, cheers to life, and 

cheers to the news that 

brings you joy, like I am sure 

this wine will bring you. 

REVIEW /53

A CRAFTY 

BUNCH 

WHY NOT STOCK & SUPPORT 

Ballistic Beer Co 

At Ballistic we have a simple theory — fresh 

beer is the best beer. That’s why we brew in 

small batches, more frequently, and store it 

cold so you get the same blast of flavour our 

brewers do. Our pale ales, lagers, IPAs, sours, 

and special releases will blow away the 

traditional ideas and expectations of what 

beer should be. 

Set in an old World War II ammunitions 

factory in the historic, industrial suburb of 

Salisbury, Ballistic HQ is home to a team of 

innovative brewers who believe everyone 

should have the chance to enjoy a well 

crafted, quality beer. 

(07) 3277 6656 

ballisticbeer.com 

Brisbane Brewing Co 

We're Brisbane’s longest-running 

independent brewery, family-owned and 

serving award-winning beer since 2005. Our 

beers are brewed to suit the climate, bringing 

people who love to explore the world and 

locally made craft beer together. Welcoming, 

friendly, unpretentious, and easy-going, enjoy 

our beers on a hot summer or a cool and 

sunny winter day. 

(07) 3891 1011 

brisbanebrewing.com.au/wholesale 

Burleigh Brewing Co 

Founded in 2006 by Peta and Brennan 

Fielding, Burleigh Brewing was one of 

the first independent craft breweries in 

Queensland. Now celebrating 15 years of 

the brand, Burleigh Brewing has upgraded 

their taphouse in Burleigh Heads, won 

countless awards for both business and beer 

(a testament to their shared and individual 

strengths), grown to a team of 70, and in 

their own humble, hard-working way, helped 

transform the Gold Coast’s craft brewing 

scene into one of the most vibrant and 

thriving in the country. 

(07) 5593 6000 

burleighbrewing.com.au 

The Catchment Brewing Co 

Catchment Brewing Co, located in a 

beautiful art deco building in West End, is a 

fully functioning brewery, bar, and restaurant 

and your one stop shop for all things craft 

beer, awesome food, and functions. 

Whether sampling our medal-winning core 

range of beers named after iconic streets in 

the local catchment or the seasonal smash 

hits that will amaze you, it’s well worth a visit 

for a taste of West End. 

Catchment Brewing Co — for locals, by 

locals, everywhere. 

(07) 3846 1701 

bookings@catchmentbrewingco.com.au 

catchmentbrewingco.com.au 

Felons Brewing Co 

Founded by Brisbane locals, Felons 

Brewing Co is a modern-day brewery 

proudly positioned on the banks of the 

Brisbane River. Our brewery is nestled 

down under the Story Bridge, within 

Howard Smith Wharves. We truly 

believe that beer is what binds us all to 

this great part of the world and as proud 

brewers, we believe in brewing with 

passion and freedom. 

07 3188 9090 

felonsbrewingco.com.au 

Slipstream Brewing 

Slipstream Brewing is an independently 

owned brewery based in Brisbane. We are a 

small but passionate team producing some 

of the most accessible and sessionable craft 

beers in Australia. We’re the missing gap 

between bland beer and wanky beer, our 

beers hit the bullseye, brewed with nothing 

but pure flavour in mind. Hops are the 

heroes, and we milk them for all their worth. 

We love the freshness, the juiciness, the zing, 

and the zest. One sip, it tastes so good – 

capture that feeling and fill the fridge with it. 

Beer is the last thing you should settle on, so 

come and get caught in Slipstream. 

(07) 3892 4582 

slipstreambrewing.com.au 

/ 54 

REVIEW

A CRAFTY BUNCH 

QUEENSLAND LOCALS 

A CRAFTY 

BUNCH 

Mountain Culture Beer Co 

We’re Mountain Culture, the team behind 

a brewery whose sole focus is to make 

really good beer. Just ask the 60,000 GABS 

Hottest 100 voters who sent our beer, 

Status Quo Pale Ale, skyrocketing into the 

top spot. 

From our original brewpub in the Blue 

Mountains, we’re the independent cult 

brewery challenging itself to create a new 

standard of Australian brewing. 

mountainculture.com.au 

Scarborough Harbour Brewing Co 

Nestled in the Scarborough Marina on the 

Redcliffe Peninsula, our brewery is home 

to award-winning craft beers and delicious 

meals that can be enjoyed in our doublestorey 

venue that boasts views across the 

bay to the beautiful Glass House Mountains 

— a view best enjoyed with a beer in hand. 

1800 727 104 

scarboroughharbourbc.com.au 

Fortitude Brewing Co 

Fortitude Brewing Co delivers 

you 15 taps of fresh beer locally 

produced in our Tamborine 

Mountain Brewery. Enjoy a 

day trip up the mountain and 

visit our team for the best fresh 

pizza and tasting paddles. 

07 5545 4273 

fortitudebrewing.com.au 

REVIEW /55

A SPIRITED BUNCH/ TAMBORINE MOUNTAIN DISTILLERY 

A TIMELESS ART 

EVERY BOTTLE HAND-LABELLED BY TAMBORINE MOUNTAIN DISTILLERY CONTAINS TRADITIONS 

FROM A TIME LONG PAST, THE STORIES OF ANCIENT RAINFORESTS, AND THE CRAFTSMANSHIP THAT 

DEFINES QUEENSLAND’S LOCALLY-MADE SPIRITS. 

Known for its meticulously crafted and 

experimental portfolio, the Tamborine 

Mountain Distillery has been presented 

with over 360 national and international 

awards, and it’s really not hard to 

see why. Infused with a colourful 

combination of rare botanicals and 

flavours, the sheer number of liqueurs, 

vodkas, gins, schnapps, rums, and 

brandies produced by this distillery is, 

quite frankly, extraordinary. 

From the tangy richness of its Bush 

Limoncello to the aromatic complexity 

of its Wattle Toffee Liqueur, every bottle 

is a fun and exciting celebration of the 

region’s natural bounty, and embodies 

the distillery’s creativity, innovation, 

and deep respect for its surrounding 

hinterland. 

General manager of Tamborine 

Mountain Distillery, Gordon Chalmers, 

said that being located in Queensland’s 

oldest national park is one of their main 

inspirations. 

“Here, we have the freedom to 

experiment, and the time and resources 

to spend on research and development. 

Our dedication to detail is evident in 

every step of the process. We want to 

create an experience that is unique, 

memorable, and allows our customers 

to connect with and learn about the 

products they are consuming. As such, 

we take great care in sourcing the finest 

local ingredients. 

“This includes using the purest 

rainwater from the mountain, as well 

as locally grown fruits, herbs, and 

spices. With a very strong background 

in aromatherapy, we are one of the 

major producers of lavender liqueur 

and created Australia’s first commercial 

absinthe. We’re also one of the country’s 

main users of yuzu fruit. To keep up with 

demand, we’re actually planning to use 

our orchard cuttings to convert many 

local lemon growers over to the more 

exotic and expensive Japanese fruit. 

“I think what truly sets us apart is our 

commitment to time-honoured artisanal 

methodologies. Our techniques go back 

as far as 1651, when they were recorded 

in The Art of Distillation written by John 

French. We also emphasise quality 

over quantity, producing small batches 

to ensure that every spirit is crafted to 

perfection,” he said. 

As the lead distiller, Gordon is the 

driving force behind the liqueurs 

and spirits that define the business’s 

success. With a strong background in 

botanical distillation technology, he has 

innovatively used botanicals in both 

alcoholic and wellness applications, 

all while championing sustainable 

manufacturing practices. 

After Gordon and his partner, Dr 

Shumei Hou, purchased Tamborine 

Mountain Distillery in 2017, they moved 

the business to a picturesque part of the 

mountain plateau two years later, which 

turned out to be the perfect setting to 

/ 56 

REVIEW

ing their vision to life. Following the change 

of ownership and the distillery’s new location 

adjacent to the famous Gallery Walk tourism 

strip, the business has blossomed, to say the 

least. 

Gordon said their journey has not been 

without its challenges, but their unwavering 

dedication and love for their craft has kept 

them forever pushing the boundaries and 

looking for new challenges. 

“After 24 years at the original location, we 

undertook the mammoth task of moving 

and repurposing the old brewery and its 

rundown restaurant to build a new venue 

from the ground up. We combined traditional 

European methods and building styles with 

innovative techniques to retain the look and 

feel of mediaeval England. 

“One of the most unique aspects of our 

business model that has allowed us to 

survive and grow is that we control almost 

every aspect of our own business destiny. We 

are very lucky to own our own land, property, 

and equipment assets, so we can choose our 

own direction and control the outcomes. 

“We also operate in Australia’s largest 

community without any council water supply, 

reticulation, or sewage plants. Therefore, 

we have to be mindful of our operations at 

all times. We have most of our factory roofs 

acting as solar farms, and we’re lucky to have 

the opportunity to be so environmentally 

friendly and off-grid. Our visitors and 

customers absolutely love that aspect of our 

operations. 

“Despite the pandemic and the various 

natural disasters that have hit the mountain 

in recent years, we have continued to achieve 

strong growth. These speed bumps just seem 

to make us stronger and more resilient. At 

all times, we continue to operate a profitable 

business model,” he said. 

It’s no secret that craft breweries and 

distilleries of all sizes are struggling as costs 

spiral upwards, which is why Gordon spends 

quite a few hours each month helping 

potential start-ups and those taking their first 

steps in the industry with issues ranging from 

formulation right through to still design and 

packaging selection. 

Tamborine Mountain Distillery 

certainly takes its community 

position and responsibility very 

seriously. In addition to being 

involved in the large-scale 

beautification projects currently 

being rolled out by the Scenic Rim 

Council, Gordon participates in 

multiple committees, including the 

Queensland Distillers Association 

and the Gallery Walk Traders 

Committee. As a previous chair 

of the Tourism Committee for the 

Tamborine Mountain Chamber 

of Commerce, he’s always there 

to encourage the prosperity of 

the region, and often provides 

the distillery’s tasting room as a 

meeting place for local businesses 

whenever needed. 

Gordon said the healthy 

development of both the Australian 

tourism and distilling industries is 

critical for quite a variety of reasons. 

“Australian spirits and liqueurs are 

grossly underrepresented in the 

national retail sector – with less 

than 10% of such products sold in 

Australia. In fact, the vast majority 

of these drinks are imported 

/ 58 

REVIEW

A SPIRITED BUNCH/ TAMBORINE MOUNTAIN DISTILLERY 

from Europe, America, and Japan. This sad 

situation developed after almost all distilleries 

were closed down by various state authorities 

over the last century. 

“This is in stark contrast to the wine industry, 

which has had tens of hundreds of millions of 

dollars’ worth of investments by the Federal 

Government to support their international 

export business. It’s important to note that 

about 75% of distilleries operate in rural or 

semi-rural regions, and therefore retain the 

workers of those areas. 

“For a new start-up, it’s probably best to try 

and differentiate your offer. I would not be 

relying on just gin as your saviour or go-to 

market plan, as bars are flooded with new gin 

brands popping up literally every week. 

“New entrants should really take their time 

and do a professional and audited business 

plan before they take the plunge and give 

up their day jobs. It’s wise to try and find a 

mentor company or experienced distiller to 

guide you through the critical start-up stages, 

when the risk of failure is at its highest,” he 

said. 

In addition to crafting acclaimed spirits 

and liqueurs, Mount Tamborine Distillery 

also acts as a major tourist attraction and 

educational hub in the Scenic Rim region. In 

fact, the business is moving very rapidly into 

experiential tourism, with hundreds of visitors 

now being able to have a more immersive 

and hands-on experience by attending a 

wide variety of liqueur-making classes and 

spirit-tasting activities. 

Nestled amidst the lush greenery and serene 

landscapes of the Gold Coast hinterland, and 

operating out of one of the largest and most 

iconic buildings in the region, Gordon said 

the Tamborine Mountain Distillery is fortunate 

enough to benefit from the one and a half 

million domestic and international travellers 

that visit the mountain each year. 

“At its peak, and just prior to the pandemic, 

we would see some 20 traditional wine bus 

tours each weekend day. This has slowed 

down now, but the huge popularity of 

accommodation in the region has allowed for 

visitations all week as groups can now afford 

to stay longer than just one night. 

REVIEW / 59

“We are also seeing a massive boom in free independent 

travellers from Asia and Europe, who are now becoming 

more adventurous and will arrive on the mountain in their 

own hire cars and explore the area over a number of days. 

It’s amazing to see many of these visitors returning each 

day to try a new tasting paddle. 

“It’s very clear that all demographics and ethnicities are 

keen to experience a small bit of Australia during their 

visit. It’s heartening to see that every guest seems to have 

fond memories of their visit. The majority leave with quite 

a few bottles as a happy memento of their pilgrimage 

to the mountain. Needless to say, we all really enjoy our 

work here,” he said. 

For the last two years, Tamborine Mountain Distillery 

has won the Queensland Tourism Gold Medal Award for 

Breweries, Wineries, and Distilleries, which is not only 

proof that the craft distilling and brewing industries have a 

firm footing in Queensland tourism, but also that Gordon, 

Shumei, and their staff must be doing something right. 

As the distillery looks to the future, its mission remains 

the same – to create exceptional spirits that capture the 

essence of their unique environment, and to share the joy 

of their craft with the world. 

“After so many years on the mountain, we’re confident 

that we have a great product to present to our customers. 

We experience so much excitement here, as each day is 

different and there is never a dull moment. 

“While we have amassed numerous awards, it’s the loyal 

following of spirit enthusiasts, both locally and globally, 

that brings us the most satisfaction. We are proud that our 

visitors are treated to a warm and welcoming experience, 

with tours and tastings that offer an intimate glimpse into 

the world of artisanal spirit-making. 

“Our legacy is one of resilience, passion, and an 

unwavering commitment to craftsmanship. It’s a story 

that continues to evolve, with our next generation already 

taking the reins, infusing new energy while still honouring 

the traditions that have made this distillery such a 

cherished place,” he said. 

/ 60 

REVIEW

2024 

VOCO BRISBANE CITY CENTRE 

20 AUGUST 

Join the QHA’s employment relations team on 

Tuesday 20th August for it’s annual ER Conference. 

The conference will address the continuously 

evolving landscape of employment issues, it 

will be one you don’t want to miss! 

Book your tickets now at qha.org.au

PUB TALK/ PAUL ST JOHN-WOOD 

A NIGHT TO REMEMBER 

The industry night of nights was again 

another showcase event. Congratulations 

to all award winners at the 2024 QHA 

Awards for Excellence Gala held in June 

at the Brisbane Convention and Exhibition 

Centre. 

Over 1,500 guests were on hand to 

celebrate the successes of their industry 

counterparts throughout the night. All 

category winners now progress to the 

AHA National Awards, which will be held 

in Brisbane later this year. 

We wish them every success as they vie 

to be crowned the best in the country. 

While the category winners can be found 

in News in this very edition, the complete 

list of finalists are on the landing page of 

the QHA website. 

TOOWOOMBA REGION HOTELIERS 

MEETING – BURKE AND WILLS HOTEL 

On Tuesday 9 July, the QHA will host a 

publican’s lunch for hoteliers and their key 

staff from around the Toowoomba Region 

at the Burke and Wills Hotel from 11:30am 

to 2:30pm. 

The lunch will feature discussions and 

business development presentations 

from a range of QHA staff and corporate 

partners. 

PFD Food Services will again generously 

showcase their products and provide 

a delicious lunch for all attendees, and 

of course our beverage partners will 

ensure everyone remains well hydrated 

throughout. Details of the lunch have 

been sent to all venues in the Toowoomba 

region, and yes, you still have time to 

register your attendance. 

CHANGES TO OUTDOOR SMOKING 

AREAS FROM 1 JULY 

Licensees are reminded that changes 

to Designated Outdoor Smoking Areas 

(DOSAs) have taken effect from 1 July. 

Children cannot remain in a DOSA. 

Children visiting a venue with an adult 

must not spend time in a DOSA. A child 

can only move through a DOSA to access 

other parts of the venue. 

Staff that are under 18 years of age can 

be in a DOSA for work purposes such 

as to clear away glasses, but wherever 

possible, venues should take steps to limit 

this activity for younger staff. The licensee 

is responsible for ensuring that patrons 

are compliant with the requirement for 

children not to remain in a DOSA. 

The smoke-free buffer requirements for 

DOSAs are also extended. A new smokefree 

buffer is required between a DOSA 

and adjacent enclosed parts of the venue 

(previously, smoke-free buffers were only 

required between a DOSA and outdoor 

parts of the venue). 

Smoke-free buffers can be a two-metre 

horizontal area, or an impervious screen at 

least 2.1 metres high. If a wall that includes 

a door is being used as a buffer, the door 

must remain closed unless it is in use to 

enter or exit the DOSA. 

If a wall that includes a window is being 

used as a buffer, the window must remain 

closed while the DOSA is being used. The 

licensee is responsible for ensuring that 

smoke-free buffers are compliant. 

QHA REGIONAL BOARD MEETING – 

ROCKHAMPTON – EMPIRE HOTEL 

The QHA Regional Board Meeting will 

be held on Tuesday 30 July at the Empire 

Hotel Rockhampton at 8:30am. The 

meeting is an opportunity for members 

from around the region to attend and hear 

directly from QHA board members and 

executives. Refreshments will be provided. 

Invitations to attend have been sent to 

all members from the region. Please 

register your attendance at your earliest 

convenience. 

QHA & TAB SUNSHINE COAST RACE 

DAY – WEDNESDAY 21 AUGUST 

By now all members will have received 

information and invitations for the 2024 

QHA & TAB Race Day. The event will be 

held at the Sunshine Coast Turf Club, 

Corbould Park Racecourse Caloundra, on 

Wednesday 21 August. The QHA & TAB 

Race Day is always a fantastic networking 

event for industry participants and the 

Sunshine Coast Turf Club provides a 

unique experience for the event as we 

are so close to the racing action. We 

anticipate over 300 attendees, so please 

secure your tickets for this event if you are 

yet to do so. 

ANNUAL LIQUOR LICENSE FEES 

A simple courtesy reminder that annual 

liquor license fees are due and payable by 

31 July. Don’t be one of the venues caught 

with unlicensed trade on or after 1 August. 

The fines are significant and OLGR are 

unsympathetic to any excuse. If you have 

financial hardship, there are payment 

options available to you. 

/ 64 

REVIEW

TRADE DIRECTORY 

INSURANCE | RISK MANAGEMENT | CONSULTING 

Your trusted advisor, helping you identify your business 

risks and find the right insurance solutions so you can 

face your future with confidence. 

Call: 1800 240 432 

AJG.com/au/qha 

LIVE SPORT IN VENUES 

Foxtel Business delivers the magic of sport to venues 

– bringing people together, entertaining them and 

contributing to a boost in trade. And with over 50 live sports, 

there’s something for everyone. Serve your customers the 

best sporting action with Foxtel. 

P: 1300 761 056 www.foxtel.com.au/venues 

START YOUR 

ELECTRIC JOURNEY 

WITH WALDORF! 

MARKET LEADING BRANDS IN EQUIPMENT 

No matter the size, shape or demands placed on your 

business, we have the ability to deliver equipment that 

is functional, adaptable and reliable, Turbofan, Waldorf, 

Waldorf Bold, Cobra, Convotherm, FastFri, Merrychef. 

P: 1300 268 798 E: info@moffat.com.au 

Service department: 1300 264 217 

STODDART 

Stoddart are one of Australia’s leading manufacturers and 

importers of a large range of world leading equipment for 

food service and bar applications. 

Darrin Miller 

P: 0417 867 979 E: dmiller@stoddart.com.au 

stoddart.com.au 

LEADING PUB AND HOTEL LAWYERS IN QUEENSLAND 

Mullins’ hospitality team has unrivalled experience in the 

liquor and gaming sector, developed over 40 years. From 

greenfield applications and integrated developments to 

liquor and gaming compliance and employment advice - 

we are your one-stop-shop to ensure the best outcomes 

for your hotel. 

Curt Schatz, Managing Partner | Direct: 07 3224 0230 

Email: cschatz@mullinslawyers.com.au 

mullinslawyers.com.au 

QHA 

MEMBER 

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cleaning services | Triple certified 

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P: 1300 630 636 

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ADVERTISING & PROMOTION 

For more information on advertising and promoting 

your business in the QHA REVIEW contact Dave Swan. 

qhareview@qha.org.au or 0401 345 201 

REVIEW / 65

QHA PARTNERS & CORPORATE MEMBERS 

QHA Partners and Corporate Members are valued preferred suppliers to the Queensland hotel industry. The businesses listed 

in this directory are keen supporters of hotels in Queensland, and the QHA encourages member hotels to utilise their products 

and services. If a business wishes to find out how to become a QHA Partner or Corporate Member, please call Damian Steele, 

QHA Deputy Cheif Executive, on (07) 3221 6999. 

ACCOUNTING/ TAX 

HLB Mann Judd - Chartered 

Accountants 

Ph: 07 3001 8800 

hlb.com.au 

Prosperity Advisers QLD 

Ph: 07 3007 1971 

prosperity.com.au 

SW Accountants 

& Advisors 

Ph: 07 3085 0888 

sw-au.com 

Quantaco 

Ph: 02 8346 6000 

quantaco.co 

Clarity Management 

Ph: 3058 9732 

claritymg.com.au 

McGrathNicol 

Ph: 07 3333 9800 

mcgrathnicol.com 

Trinitas Australia Pty Ltd 

Ph: 1300 836 025 

trinitas3.com.au 

ARCHITECTS / REPAIRS 

REFURBISHMENT/ 

RECONSTRUCTION / 

CONSTRUCTION 

Ashley Cooper Construction 

Ph: 07 3142 5915 

ashleycooper.com 

BSPN Architecture 

Ph: 07 3851 9100 

bpsn.com.au 

Caughley & Co 

Ph: 0434 549 242 

caughleyco.com.au 

Eurofurn 

Ph: 07 3216 5887 

eurofurn.com.au 

Rohrig Constructions 

Ph: 07 3257 4411 

rohrlg.com.au 

Cawarral Landscaping 

Ph: 0482 852 799 

Hello@cawarrallandscaping. 

com 

Liife Architecture 

Ph: 0401 384 547 

archliife.com 

BEVERAGES 

Accolade Wines 

Ph: 07 3252 7933 

accolade-wines.com 

Brown-Forman 

Australia P/L 

Ph: 07 3010 2000 

brown-forman.com 

Campari Australia Pty Ltd 

Ph: 07 3253 1801 

camparigroup.com.au 

Carlton & United 

Breweries 

Ph: 07 3666 4104 

cub.com.au 

Coca-Cola Europacific 

Partners 

Ph: 13 26 53 

ccamatil.com 

Coopers Brewery 

Ph: 07 3275 3732 

coopers.com.au 

CUB Premium Beverages 

Ph: 07 3666 4104 

cub.com.au 

Diageo 

Ph: 07 3257 0800 

diageo.com 

Diablo Co 

Ph: 0400 696 192 

diabloco.com.au 

Lion 

Ph: 07 3361 7400 

lionco.com 

Paramount Liquor 

Ph: 0429 448 523 

www.paramountliquor. 

com.au 

Pernod-Ricard Australia 

Ph: 07 3340 5471 

pernod-ricard.com 

Red Bull Australia 

Ph: 02 9023 2892 

redbull.com.au 

Samuel Smith & Son 

Ph: 07 3373 5777 

samsmith.com 

Southtrade International 

Ph: 07 3085 7418 

southtradeint.com.au 

Treasury Wine Estates 

Ph: 03 9685 8000 

treasurywineestates.com 

Flying Foam Pty Ltd 

Ph: 0413 447 711 

flyingfoam.com.au 

4 Hearts Brewing 

Ph: 07 3281 1004 

admin@4heartsbrewing.com 

4heartsbrewing.com 

BUILDING SUPPLIES 

& SERVICES 

Bunnings 

Ph: 07 3452 5725 

bunnings.com.au 

EDUCATION, TRAINING 

& EMPLOYMENT 

Best Security - 

Security & Training 

Ph: 07 3212 8460 

bestsecurlty.net.au 

Alliance Abroad 

International Pty Ltd 

Ph: 0450 232 460 

allianceabroad.com 

BTAQ Consulting 

Ph: 0408 437 643 

btaq.com.au 

Find HQ 

Ph: 0431 376 689 

findachef.net.au 

Frontier Leadership 

Ph: 0423 097 246 

frontierleadership.edu.au 

Federation Academy 

Ph: 0423 097 246 

federationacademy.edu.au 

Prime Effect 

Ph: 0406 500 171 

primeeffect.com.au 

NoVacancy Hotel & 

Accommodation 

Industry Expo 

Ph: 0447 456 085 

novacancy.com.au 

Owner Manager Program 

Ph: 0437 834 195 

ownermanager.com.au 

Sero Institute 

Ph: 1800 206 010 

seroinstitute.edu.au 

The Talent Playbook 

Ph: 07 3822 9665 

thetalentplaybook.com.au 

TAFE Queensland 

Ph: 1300 308 233 

tafeqld.edu.au 

ENERGY GAS/POWER 

BOC Limited 

Ph: 07 3212 4135 

boc.com.au 

TransTasman 

Energy Group 

Ph: 1300 118 834 

tteg.com.au 

Solar Connected 

Ph: 0432 600 788 

solarconnected.com.au 

Spinifex Energy 

Ph: 0419 108 638 

spinifexenergy.com.au 

FINANCES, BANKING, 

INSURANCE & 

INVESTMENTS 

BDO Australia 

Ph: 07 3237 5999 

bdo.com.au 

Commonwealth Bank of 

Australia 

Ph: 0476 824 307 

CommBank.com.au 

Gallagher Insurance Brokers 

Brisbane: 07 3367 5000 

Nth QLD: 07 4753 5311 

Toowoomba: 07 4639 7102 

ajg.com.au 

Green Finance Group 

Ph: 0457 883 700 

greenfinancegroup.com.au 

Waratah Debt Capital 

Ph: 0448 681 783 

waratahmanagement. 

com.au 

Westpac Banking 

Corporation 

Ph: 0438 701 195 

westpac.com.au 

Banktech 

Ph: 1800 080 910 

banktech.com.au 

BUPA - health insurance 

Ph: 134 135 

(quote ID 2139463) 

bupa.com.au 


Ph: 1300 836 025 


Matrix Insurance Group 

Ph: 08 6555 7742 

matrixinsurance.com.au 

FOOD & ASSOCIATED 

BUSINESSES 

Bidfood Australia Limited 

Ph: 0434 939 134 

bidfood.com.au 

PFD Food Services 

Ph: 131 733 

pfdfoods.com.au 

Simon George and Sons 

Ph: 07 3717 1400 

simongeorge.com.au 

CTB & Co 

(Cooking the Books) 

Ph: 1300 911 282 

cookingthebooks.com 

Food and Agribusiness 

Network 

Ph: 0419 651 157 

foodagribusiness.org.au 

Fussy Fruit Wholesale 

Fruit and Veg Pty Ltd 

Ph: 0416 940 930 

fussyfruit.com.au 

Goodman Fielder 

Ph: 0403 937 801 

gffoodservice.com.au 

CFM Australia - 

Swap & Go Oils 

Ph: 0430 504 486 

cfmaustralia.com.au 

FURNITURE SUPPLY 

SlumberCorp 

Ph: 07 3892 7477 

slumbercorp.com.au 

GAMING AND RACING 

Ainsworth Game 

Technology P/L 

Ph: 07 3209 6210 

ainsworth.com.au 

Aristocrat Leisure 

Industries 

Ph: 07 3727 1600 

aristocrat.com.au 

IGT 

Ph: 07 3890 5622 

igt.com.au 

Konami Australia 

Ph: 02 9666 3111 

konamiaustralia.com.au 

Light & Wonder 

Ph: 02 9773 0299 

explore.lnw.com 

MAX 

Ph: 0418 728 927 

max.com.au 

Odyssey Gaming Services 

Ph: 07 3087 3300 

odysseygaming.com 

PVS Australia Pty Ltd 

Ph: 03 8671 1900 

pvsoz.com.au 

Simtech 

Ph: 07 5596 6993 

simtechcreations.com 

Keno 

(The Lottery Corporation) 

Ph: 07 3001 9300 

thelotterycorporation.com 

TAB 

Ph: 0436 816 254 

tab.com.au 

UTOPIA Gaming Systems 

Ph: 1800 200 201 

utopiagaming.com.au 

/ 66 

REVIEW

HOSPITALITY 

CONSULTANTS 

DNS Specialist Services 

Ph: 0433 906 809 

dnsspecialistservices. 

com.au 

Stoddart 

Ph: 0437 576 447 

stoddart.com.au 

HOTEL BROKERS / 

REAL ESTATE / 

PROPERTY VALUERS 

QHA PLATINUM PARTNERS 

AHS Hospitality 

Ph: 07 5512 6143 

ahshospitality.com.au 

DWS Hospitality Specialists 

Ph: 07 3878 9355 

dws.net 

Lighthouse Safety & 

Compliance 

Ph: 0422 669 631 

lighthousesafety.com.au 

Logic Hospitality 

Ph: 07 5520 3957 

logichospitality.com.au 

Mondandia Consulting 

Ph: 0448 710 629 

monandiaconsulting.com.au 

Morph Consulting Services 

Ph: 0438 758 847 

morph-consulting.com 

Professional Hospitality 

Ph: 07 3160 8132 

professionalhospitality.com.au 

Prostaff Events Pty Ltd 

prostaffevents.com.au 

Off Market Hotels 

Chris Cameron 

Ph: 0408 192 490 

offmarkethotels.com.au 

Power Jeffrey & Co - 

Hotel Brokers 

Ph: 07 3832 6000 

powerjeffrey.com.au 

Ras360 Property Solutions 

Ph: 07 5593 0007 

Ras360.com.au 

HTL Property 

Ph: 02 9136 6373 

htlproperty.com.au 

Urbis Valuations Pty Ltd 

Ph: 0429 103 989 

urbis.com.au 

SGW Hotel Broker 

Ph: 0417 508 452 

sgwhotelbroker.com.au 

LEGAL 

Mullins 

Ph: (07) 3224 0222 

mullinslawyers.com.au 

QHA DIAMOND PARTNERS 

QHA GOLD PARTNERS 

Relief Hotel Management 

Ph: 0419 733 681 

reliefhotelmanagement.com 

HopgoodGanim Lawyers 

Ph: 0419 762 469 

hopgoodganim.com.au 

HOTEL ENTERTAINMENT 

Foxtel Business 

Ph: 1300 790 182 

foxtel.com.au/venues 

Optus Sport 

Ph: 0478 061 267 

sport.optus.com.au/venues 

Sky Channel 

Ph: 07 3228 6344 

Freecall: 1800 251 710 

skychannel.com.au 

Stan Sport 

Ph: 0416 208 417 

stan.com.au/sport/venues 

Nightlife - Music & Video 

Freecall: 1800 679 748 

nightlife.com.au 

Pro Score - Sporting 

Promotions 

Ph: 0431 366 800 

proscore.com.au 

Rooks Entertainment 

Ph: 07 4068 8633 

rooks-entertainment.com.au 

HOTEL & BAR SUPPLIES 

BOC Limited - Gas/ 

Reticulation Supply 

Ph: 07 3212 4322 

boc.com.au 

Reward Hospitality 

Ph: 07 3341 5929 

rewardhospitality.com.au 

LIQUOR 

BUYING GROUPS 

Bottlemart 

Ph: 1300 733 504 

bottlemart.com.au 

Independent Liquor Group 

Ph: 07 3713 2751 

ilg.com.au 

Liquor Legends 

Ph: 07 3107 7422 

liquorlegends.com.au 

LIQUOR 

WHOLESALE GROUPS 

ALM (Australian Liquor 

Marketers) 

Brisbane: 07 3489 3600 

Townsville: 07 4799 4022 

Cairns: 07 4041 6070 

almliquor.com.au 


Ph: 0429 448 523 

paramountliquor.com.au 

4 Hearts Brewing Co. 

Ph: 0428 236 436 

4heartsbrewing.com 

MEDIA / MARKETING 

Horse & Water Creative 

Ph: 0401 345 201 

horseandwater.com.au 

BSV 

DNS Specialist 

Hospitality Services 

H&L Australia 

Next Payments 

Best Security 

BOC Limited 

BSPN Architecture 

Caughley and Co 

Coopers Brewery 

Command 51 

Diablo Co 

Eurofurn 

GC Cleaning Pty Ltd 

Green Finance Group 

QHA SILVER PARTNERS 

Odyssey Gaming 

Services 

Optus Sport 

Prosperity 

Advisers QLD 

PVS Australia 

QHA BRONZE PARTNERS 

HLB Mann Judd 

Impos Point of Sale 

Ozone Hospitality 

Services 


Platypus Print 

Packaging 

Power Jeffrey and 

Company 

Ras360 Property 

Solutions 

Simon George & Sons 

Trans Tasman 

Energy Group 

UTOPIA Gaming 

Systems 

Rohrig Constructions 

Red Bull Australia 

Simtech 

Southtrade International 

Stan Sport 

SW Accountants 

& Advisors 

SwiftPOS 

The Signal Group 

Waratah Debt Capital 

REVIEW / 67

QHA PARTNERS & CORPORATE MEMBERS 

APPROVED 

MANAGER’S 

LICENCE 

 

 

“HONESTLY THE 

BEST TRAINING 

SESSION! FUN AND 

LIGHT-HEARTED 

WHILE BEING VERY 

INFORMATIVE AND 

KNOWLEDGEABLE. 

THANKS, QHA.” 

 

 

 

 

 

 

 

 

 

 

 

 

 

P. 

E. 

W. 

POINT OF SALE / 

PAYMENTS 

CashZone 

Ph: 0466 148 752 

cashzoneatm.com.au 

H&L Australia Pty Ltd 

Ph: 0407 975 411 

hlaustralia.com.au 

Impos Point of Sale 

Ph: 1300 308 615 

impos.com.au 

SwiftPOS 

Ph: 1800 679 701 

swiftpos.com.au 

Next Payments 

Ph: 0447 427 868 

nextpayments.com.au 

Banktech 

Ph: 1800 080 910 

banktech.com.au 

Bepoz Retail Solutions 

Ph: 1300 023 769 

bepoz.com.au 

Harris Data Systems 

Ph: 07 5535 7677 

harrisdata.com.au 

UrPay 

Ph: 0411 457 377 

urpay.com.au 

PRINTING / PACKAGING 

Platypus Print Packaging 

Ph 07 3352 0300 

platys.com.au 

SECURITY / CLEANING 

Best Security 

Ph: 07 3212 8460 

bestsecurity.net.au 

Command 51 

Ph: 0437 368 352 

command51.com.au 

GC Cleaning Pty Ltd 

Ph: 0412 700 067 

gcclean.com.au 

Ozone Hospitality Services 

Ph: 1300 793 547 

ozonehospitalityservices. 

com.au 

CMBM Facility Services 

Ph: 07 3391 1040 / 

Ph: 0419 708 715 

cmbm.com.au 

Future Business Technology 

Group 

Ph: 1300 706 155 

fgtgroup.com.au 

Hikvision Digital Technology 

Ph: 1300 976 305 

hikvision.com 

Luxxe Outsourced Hotel 

Services 

Ph: 03 8761 9156 

luxxe.com.au 

Security Registers 

Ph: 0452 363 166 

securityregisters.com.au 

Tru Security Services 

Ph: 0452 377 662 

trusecurity.com.au 

SUPERANNUATION 

HOSTPLUS 

Ph: 1300 467 875 

hostplus.com.au 

TECHNOLOGICAL 

PRODUCTS & SERVICES 

Beyond Payments 

Ph: 1300 192 600 

beyondpayments.com.au 

BSV 

Ph: 1300 244 727 

bigscreenvideo.com.au 

Employment Hero Pty Ltd 

Ph: 0415 769 186 

employmenthero.com 

Tanda 

Ph: 1300 859 117 

tanda.co 

Chewzie Table Ordering 

Ph: 1300 243 994 

chewzie.me 

CTB & Co 

(Cooking the Books) 

Ph: 1300 911 282 

cookingthebooks.com 

Harris Data Systems 

Ph: 07 5535 7677 

harrisdata.com.au 

Hikvision Digital Technology 

Ph: 1300 976 305 

hikvision.com 

IDU Technologies Pty Ltd 

mitch@idu-identification.com 

idu-identification.com 

Jands 

Ph: 0408 506 620 

jands.com.au 

JB Hi-Fi Commercial 

Division 

Ph: 07 3360 9925 

jbhifi.com.au 

OpenTable 

(03) 4240 3297 

restaurant.opentable.com 

onPlatinum ICT 

Ph: 0402 281 561 

onplatinum.com.au 

Security Registers 

Ph: 0452 363 166 

securityregisters.com.au 

Smart Parking Limited 

Ph: 0421 155 972 

smartparking.com 

UrPay Technologies 

Ph: 0411 457 377 

urpay.com.au 

Vix Vizion Pty Ltd 

Ph: 0413 026 918 

vixvizion.com 

TRANSPORT 

A.P. Eagers Limited 

Ph: 07 3109 6731 

apeagers.com.au 


Ph: 1300 836 025 


Lotus Commercial Pty Ltd 

Ph: 1300 653 536 

lotusfilters.com.au 

/ 66 

REVIEW

2024 

SAVE THE 

DATE 

Wednesday 10 July 2024 

Emporium Hotel Southbank

QHA-Review_July_Digital

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