QHA Review_Aug_Digital

AUGUST 2024 

FEATURE 

DIAMONDS 

IN THE SAND 

THE LANGHAM, GOLD COAST MAKES A 

MAGNIFICENT STATEMENT. 

NEWS 

SOUTH AFRICA 

STUDY TOUR 

INSIGHTS 

BLI BLI HOTEL 

A CRAFTY BUNCH 

WORKING TITLE 

BREW CO

MEET US WHERE THE ACTION IS 

Catch up with the Tabcorp team at the 2024 Australasian Gaming Expo to talk 

TAB, explore MAX, and see what’s in store across SKY for your venue. 

Stand 130 | AGE, 13-15 August 2024, Halls 1-4, ICC Sydney 

Scan this QR code 

to register today!

EDITOR’S LETTER 

THE 

‘A’ IN 

QHA? 

“BEING AN 

ASSOCIATION 

MEANS SO MANY 

THINGS TO 

US. IT IS THE 

IMPORTANCE OF 

STRENGTH IN 

NUMBERS...” 

Bernie Hogan on the QHA South Africa Study Tour 

August is upon us, and apart from 

the westerly winds hitting us here in 

Brisbane, it also feels like the year is 

seriously flying by. However, looking at 

the forward calendar for QHA, the very 

important last letter in our acronym has 

never been more important. 

Being an association means so many 

things to us. It is the importance of 

strength in numbers – with over 1,200 

members across the state, we certainly 

achieve this. Association also refers 

to who you spend time with, who you 

build relationships with, who you learn 

from, and importantly who supports 

you in times of strife. I would hope the 

QHA is living up to this promise. 

In the coming months, my team and 

I will be conducting training sessions 

across the state, attending conferences 

in Cairns and hosting member 

meetings in Townsville, Rockhampton, 

and the Sunshine Coast. As I write this, 

I also realise that we are due to head 

out west again soon as well. 

At every opportunity, we like to ensure 

that members are delivered the latest 

news on government decision-making, 

operational improvements, or offers 

from our industry partners that make 

the QHA membership worthwhile. 

The speed at which all of these 

areas change is truly breathtaking. 

Technology, competition, and looming 

elections ensure that the QHA team is 

always searching for new solutions for 

our members. 

Being about three months out from the 

Queensland election, there is always a 

level of uncertainty for our membership 

– however, the QHA and our members 

have worked hard over many years 

to ensure our tourism and hospitality 

industries are well understood on all 

sides of politics. I would like to thank 

members for making sure their local 

members understand how much it 

means to their electorates that the 

industry is respected as job-creators 

and community builders. 

So with still a third of the year to go, I 

look forward to seeing you all across 

the state, and as always, keep the 

questions and good ideas coming 

forward to us – our association is 

stronger for it! 

BERNIE HOGAN 

QHA CHIEF EXECUTIVE/EDITOR 

REVIEW / 3

NEWS 

INSIGHTS 


CONTRIBUTORS 

 

FEATURE 

 

 

 

2024 

OUR 

COVER: 

The Langham, 

Gold Coast 

 

 

 

 

 

 

SERVING HOSPITALITY SINCE 1885. 

AUGUST 2024 

EDITION 

QHA 

Level 14, 270 Adelaide Street 

Brisbane, Queensland 4000 

GPO Box 343 

Brisbane, Queensland 4001 

Phone: 07 3221 6999 

1800 177 594 

Fax: 07 3221 6649 

Web: www.qha.org.au 

Email: info@qha.org.au 

Office Hours 

8.30am – 5.00pm Monday to Friday 

President 

Mr Richard Deery 

Senior Vice President 

Mr Matthew Coorey 

Vice Presidents 

Mr Brad Fitzgibbons 

Ms Mel Tait 

Mr Sam Ingham-Myers 

Secretary/Treasurer 

Ms Rachel Johnson 

Chief Executive and Editor 

Mr Bernie Hogan 

www.qha.org.au 

3. EDITOR’S LETTER 

5. CONTRIBUTORS 

6. NEWS 

16. FEATURE 

THE LANGHAM, GOLD COAST 

26. INSIGHTS 

BLI BLI HOTEL 

34. SHOWCASE 

AUSTRALASIAN GAMING EXPO 2024 

48. A CRAFTY BUNCH 

WORKING TITLE BREW CO 

58. TOP DROP 

QHA REVIEW is published by the Queensland Hotels 

Association ABN 54 878 166 941. 

All information is correct at time of going to press. The 

publishers cannot accept responsibility for errors in 

articles or advertisements, or unsolicited manuscripts, 

photographs, or illustrations. The opinions and words 

of the authors do not necessarily represent those of 

the publisher. All rights reserved. Reproduction in part 

or whole is strictly prohibited without prior permission. 

63. TRADE DIRECTORY 

64. PARTNERS & CORPORATE MEMBERS 

EDITORIAL & ADVERTISING 

For all editorial and advertising queries: 

Dave Swan 0401 345 201 

qhareview@qha.org.au

CONTRIBUTORS 

DAMIAN STEELE 

THERESE KELLY 

PAUL ST JOHN-WOOD 

CURT SCHATZ 

QHA Deputy Chief Executive 

A hospitality industry professional 

with over 30 years of experience 

in liquor, gaming, and operations. 

Damian has a strong focus on 

compliance and legislation. 

QHA Training Manager 

An experienced VET sector 

professional, Therese manages the 

QHA Training department and is 

responsible for the development 

and delivery of quality training for 

QHA members and other hospitality 

venues. 

QHA Membership Officer 

Paul is the face of the Association to 

many QHA members as he travels 

the length and breadth of the state 

visiting, advising, and assisting 

publicans. 

Managing Partner, Mullins 

With over 30 years of experience 

in property, liquor, and gaming 

law, Curt is recognised as a leader 

in this field. He advises pub, club, 

nightclub, restaurant, resort, and 

accommodation venue owners and 

operators. 

THE HON YVETTE D’ATH 

VICTORIA THOMSON 

JENNA PENFOLD 

TOM FITZGERALD 

Attorney-General and Minister 

for Justice and Minister for the 

Prevention of Domestic and 

Family Violence 

Yvette D’Ath is a Labor member 

of the Legislative Assembly of 

Queensland representing the seat of 

Redcliffe. 

Commissioner for Office of 

Liquor and Gaming Regulation 

Queensland 

Victoria is responsible for the 

regulatory policy and strategic 

direction of product safety, licensing, 

compliance, and enforcement 

activities to protect market integrity 

and keep Queenslanders safe. 

Employment Relations Advisor 

Jenna is passionate about 

employment relations and has 

experience in providing advice to 

both employers and employees 

on a range of workplace matters. 

Jenna has a particular interest in 

investigation and discipline matters. 

Accommodation Membership 

Services Officer 

Tom will act as your conduit to 

accommodation information and 

QHA services, and is an experienced 

professional who grew up living and 

working in the hospitality industry as 

part of a hotel-owning family. 

ADAM FLOYD 

NICK BAINBRIGGE 

Head of MAX & TAB, Queensland 

With ten years of experience in 

Tabcorp gaming services, Adam has 

recently taken on both MAX & TAB 

for Queensland. Adam’s previous 

career in the hospitality industry 

positions him well to understand the 

role that wagering and gaming play 

in pubs. 

State Manager of Aristocrat, 

Queensland 

Nick has a proven history in 

wholesale liquor, electronic gaming, 

and hotel and restaurant operation. 

He now heads up the state team 

for one of Australia’s leading 

manufacturers of gaming machines. 

REVIEW / 5

WHAT 

COULD YOU 

POSSIBLY 

LEARN IN 

SOUTH 

AFRICA? 

THESE ARE THE WORDS THAT WERE 

MENTIONED TO ME MANY TIMES AS THE 

QHA PLANNED TO CONDUCT A STUDY 

TOUR OVER THE LAST FEW YEARS. 

The answer to that question was simply so 

much more than we could have imagined. 

Apart from rugby, wild animals and a tragically 

separated society in the past, most people start 

to run short of what this country is truly about. 

Most of our members had never been to South 

Africa before, and those that did all remarked 

what a fantastic opportunity it was to see how 

developing countries create a hospitality and 

tourism industry that is admired throughout 

the world. 

The rainbow nation, as it is often called, is truly 

the melting pot and crossroads of the world. The 

36 members that joined us on the study tour 

saw this most obviously through the food and 

the people. Influences from the Dutch, English, 

Portuguese, Indians, and several African tribal 

nations still shape South Africa to this day. 

Assembling in Cape Town, the QHA welcomed 

travellers in the main entertainment precinct 

at the V&A Waterfront. As the name suggests, 

this redeveloped land had originally been 

part of the working harbour. Now, there are 

thriving hospitality businesses of every kind 

throughout the warehouses and quays. Fine 

dining restaurants, small bars, gastropubs, 

and combined entertainment eateries all work 

together to provide locals and tourists with an 

area to be justly proud of. 

Which brings us to the first lesson of the trip: 

with a very light touch from regulation, 

businesses can thrive. At all times of 

the day (and night), QHA members 

tested this theory with several 

opportunities to visit the venues 

around the precinct. 

While personal security is 

always a concern in certain 

parts of Africa, Cape Town 

certainly showed how a country 

can accommodate guests from all 

over the world. 

/ 6 

REVIEW

NEWS/ QHA STUDY TOUR 

The V&A Waterfront was developed 

alongside the Cape Town Stadium for 

the FIFA World Cup. Now, it is a legacy 

for the entire country to be proud of – 

another lesson for Queensland. 

No trip to South Africa is complete 

without a visit to the beautiful 

Stellenbsoch wine region. As 

anticipated, QHA members were 

delighted to tour the wineries. Here, 

we not only learnt about Pinotage (the 

preferred South African blend of Pinot 

and Hermitage varietals), but also tried 

our hands and palates at blending our 

own. 

Needless to say, many of us are more 

adept at serving and consuming 

products than making our own. After 

a very tight competition, there were a 

few notable winners. However, I will 

not be waiting anxiously for the next 

bottles they supply! 

Cape Town is noted for having 

remarkably fickle weather. Within 

minutes, winds and clouds can 

pick up and totally obscure 

Table Mountain – which is 

appropriately named, as clouds 

look like a white tablecloth as 

they fall down the 

mountain’s sides. 

However, the QHA team did an 

excellent job of calling in the best 

weather the city had seen in weeks, 

which ensured we got to experience 

hospitality hundreds of metres in the 

sky overlooking where the Indian and 

Atlantic Ocean meet. Again, outdoor 

events in hard-to-get-to locations 

with variable weather made all the 

Queenslanders nod in appreciation of 

the skills on display – the weather was 

about 10 degrees cooler than home. 

After the first few days of non-stop 

action, we had a breather for members 

to pursue other options. This was 

the day that we test-drove the South 

African tourist industry to the fullest. 

Some of us left pre-dawn to be shark 

bait, while others braved the ocean 

voyage across to Robbin Island – the 

infamous prison that housed Nelson 

Mandela. Golf courses and restaurants 

were tested relentlessly as well, so 

as a rest day, it was a dismal failure. 

South Africa never stopped putting on 

a show for us all. 

After one final night of 

African drumming and 

a traditional dinner, 

it was time to head 

north to the 

REVIEW / 7

iggest casino complex in the country – Sun City. Two hours 

out of the capital of Johannesburg, Sun City needs to be seen 

to be believed. In a country with boundless space and human 

resources, this resort takes advantage of both. 

The restaurants, pools, casino, wave-pools, bars, activities, and 

entertainment offerings would be totally uneconomical without 

the availability of cheap, skilled, and willing labour. This was a 

theme that was brought up constantly as we were treated to 

back-of-house tours, hot air ballooning, and quad bike tours 

among visits to the gaming operations. The comparison to 

Australia was stark, while we love our state, it was obvious that 

you cannot compete with sky-high operating costs and limiting 

visitor numbers with overzealous rules. 

Like gaming operators throughout the world, Sun City is under 

pressure and relies heavily on inbound tourism and conference 

trade. We saw this clearly, with the staff training 

being a constant struggle to ensure the 

guest experience matched the magnificent 

surroundings – another lesson that we share from across 

the globe! 

After a couple of days in the casino world, it was time to head to 

what most people head to Africa for – the game parks. We were 

fortunate enough to get an entire camp dedicated to the QHA on 

a private game reserve. This meant that we had a personalised 

pick-up from the airport and experienced guides from the very 

moment we stepped onto our open-top LandCruisers. 

Like it had been planned, a giraffe was less than 50 metres from 

the airport gate, with a leopard stalking in the grass a further 

couple of hundred metres along. Before the end of the first day, 

most of us had encountered the big five animals in the park. 

While the game was simply stunning, it was the five-star service 

delivered in a relaxed manner that really hit home. Much like 

Queensland, guests find themselves in very remote areas, but it 

was the ability to make guests feel like they were getting a worldclass 

experience that set this hospitality offering apart from 

everywhere else. Simplicity, flexibility, and teamwork were 

the order of the day, as this resort works under truly lifeand-death 

conditions.

YOUR STRATEGIC PARTNER IN HOSPITALITY 

ARCHITECTURE, INTERIOR DESIGN 

& PROJECT MANAGEMENT 

BRISBANE • MELBOURNE • SYDNEY 

REVIEW / 9

10 

REVIEW

NEWS/ QHA STUDY TOUR 

Skilled trackers became bar tenders as 

the sun went down and local food was 

prepared – kudu steaks anyone? Fire light 

and stars showed us the way back to our 

accommodation late at night as we heard the 

roars and noises of the wildlife puncture the 

silence. This was truly a unique experience 

delivered by masters of the hospitality 

industry, and curiously, we still felt safe. 

After two wonderful days, it was time to pack 

our bulging bags and head back towards 

home. We had members join us from the north 

of Cairns through to Wide Bay, Toowoomba, 

Ipswich, the Gold Coast, and Brisbane. 

Once again, this is the beauty of a QHA study 

tour – we learnt as much from our fellow 

members as we did from the region we visited. 

There are a hundred more stories to be told of 

course – from airport bribery and getting lost 

on quad bikes in a game park to late-night 

escapes from the wrong bar and mesmerising 

experiences with wildlife. However, they are 

best told over a beverage of choice 

next time you meet another 

QHA study tourist. 

So, we learnt a lot on 

the QHA’s study tour 

to South Africa. Now, 

we start planning the 

next one! 

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Here's 

cheers 

The 

QHA Podcast 

YOU CAN LISTEN AT 

QHA.ORG.AU 

REVIEW / 11

IT’S A BLOKE THING 

BY WORKING TOGETHER, WE CAN ALL MAKE A DIFFERENCE. 

In a partnership with Green Beacon 

Brewing Co, the foundation behind the 

largest daytime fundraising initiative in 

Australia, It’s a Bloke Thing, has released a 

Blue Ball Lager to raise funds for prostate 

cancer. 

With the celebrated craft brewery based 

in Teneriffe, the collaboration presented a 

wonderful opportunity for the foundation 

to spread awareness and bring people 

together for the launch of the beer on 30 

July. 

While It’s a Bloke Thing has a focus on 

supporting rural communities who lack 

the support and health infrastructure 

afforded to large metropolitan cities, the 

foundation has many backers in Brisbane, 

including large and small corporate 

entities, and has always wanted to throw 

an event engaging those advocates. 

General manager of the foundation, Mick 

Dwane, said the idea came from one 

of the directors of the foundation, Brad 

Fitzgibbon, who has a long-standing 

relationship with Carlton & United 

Breweries (CUB) as a hotelier. 

“We were looking for a niche point of 

difference for our luncheon, so Brad took 

the idea of a limited edition brewed beer 

to CUB, who in turn put us in touch with 

Green Beacon Brewing Co. 

“They’ve been fantastic to deal with, and 

quickly jumped on board with a clean and 

crisp lager suggestion while working with 

us on the design. It was an incredibly fast 

turnaround, which we’ve now shared with 

our supporters,” he said. 

It’s a Bloke Thing was founded during a 

discussion over a glass of red wine, where 

a few mates discovered that two of them 

had one thing in common – prostate 

cancer. After deciding they wanted to do 

something about it, the group formed the 

foundation in 2010. 

In partnership with the Prostate Cancer 

Foundation of Australia, It’s a Bloke Thing 

has remarkably raised over $13.5 million to 

fund specialised prostate cancer nurses in 

addition to critical research and education 

roadshows tht travel the length and 

breadth of Queensland, New South Wales, 

and the Northern Territory. 

Mick said raising awareness is always 

important, as unfortunately, men aren’t the 

best at looking after their health. 

“We often put off going to the doctor, 

thinking that having a stoic mindset will 

see us right. Prostate cancer doesn’t work 

like that, as in the initial stages, it’s often 

asymptomatic. Basically, someone living 

a healthy life could have prostate cancer 

without knowing. 

“It’s important that men know if there’s a 

history of prostate cancer in their family 

and, if so, seek a blood test at 40 years 

/ 12 

REVIEW

of age they’re aware of their prostatespecific 

antigen (PSA) level and 

continue to monitor it yearly. Men with 

no history should be seeking regular 

tests once they pass 50,” 

he said. 

Over the past 15 years, It’s A Bloke 

Thing has provided funding through 

the PCFA for three key research 

projects. They’ve also contributed 

funding towards three prostate cancer 

nurses in Darwin, the Gold Coast, and 

Toowoomba who will soon take on a 

second nurse. By working with PCFA, 

they’ve also been able to fund a highly 

skilled educator who engages with rural 

communities about how early detection 

saves lives. 

Following the Blue Ball Lager launch, 

the foundation is also hosting its most 

renowned event, the annual Wagner’s 

It’s a Bloke Thing Luncheon, on 

August 16. 

Mick said they’re grateful for the 

continuous support of Well Camp 

Airport Toowoomba, as they help to 

deliver a truly unique event that draws 

in support from near and far. 

“There certainly aren’t many fundraisers 

that take place within the terminal 

of an airport! We’ve been lucky over 

the years to secure celebrities such 

as Ronan Keating, Keith Urban, Erin 

Molan, and others who have willingly 

given their time to enable us to 

raise funds on the day. 

“Add to that the wonderful cuisine 

served up each year by celebrity chef 

Alastair McLeod, and it’s no wonder 

the event is sold out in advance year 

after year. More importantly, every 

attendee helps us raise as many funds 

as possible to directly benefit those 

tackling prostate cancer. Last year, we 

received an incredible $1.5 million,” 

he said. 

Father’s Day is a poignant day for 

those either supporting their dad 

or remembering a loved one, so It’s 

a Bloke Thing will be encouraging 

families to come together for a 

family BBQ throughout September, 

particularly as it’s the international 

prostate cancer awareness month, to 

strike up conversations and raise funds 

that will save lives. 

Mick said their target is $600 per 

family gathering, as that’s the cost of a 

prostate cancer nurse for one day. 

“It’s a Bloke Thing isn’t just about men, 

it’s about the whole family. A decision to 

delay getting tested, particularly if you 

know there’s a family history, will have a 

hugely detrimental impact. With a 95% 

survival rate, early diagnosis is key. 

“This is particularly where wives 

and daughters play a crucial role 

in encouraging their husband, dad, 

brother, or son to seek a blood test 

and know their PSA number. It may 

be a bloke thing, but really, it’s a family 

thing,” he said. 

REVIEW / 13

NEWS/ OFF MARKET HOTELS 

OFF THE RADAR 

THE BENEFITS OF SELLING OFF-MARKET AND THE IMPORTANCE OF AN EXIT STRATEGY IN TODAY’S 

BUSINESS CLIMATE CANNOT BE UNDERSTATED. 

In the dynamic and competitive world of 

business, entrepreneurs and business 

owners face numerous strategic decisions 

that can significantly impact their success 

and sustainability. One such decision is 

how to sell their business. 

While traditional market listings have been 

the norm, there is a growing trend towards 

selling off-market. Coupled with this is the 

increasing importance of having a welldefined 

exit strategy. 

Despite the clear benefits of having 

a robust exit strategy, many business 

owners today lack one. This oversight can 

have significant consequences for the 

business and its stakeholders. 

Increased uncertainty and risk 

Unexpected events, such as economic 

downturns or health issues, can force a 

sale under unfavourable conditions. An 

exit strategy provides a clear roadmap, 

helping to mitigate risks and ensure the 

business can transition smoothly when 

the time comes. 

Reduced business value 

A well-prepared exit strategy can enhance 

the value of a business. Potential buyers 

are more likely to pay a premium for a 

business with a clear and strategic exit 

plan, as it demonstrates foresight and 

stability. Conversely, a lack of preparation 

can lead to rushed decisions and lower 

valuations. 

Impact on stakeholders 

The absence of an exit strategy can 

adversely affect employees, customers, 

and other stakeholders. Employees may 

face job insecurity, and customers might 

experience disruptions in service. A well 

thought out exit plan ensures that all 

stakeholders are considered and that the 

transition is as seamless as possible. 

Missed opportunities 

Having an exit strategy allows business 

owners to capitalise on market 

opportunities. For example, favourable 

market conditions or interest from a 

strategic buyer can be leveraged more 

effectively with a prepared exit plan. 

Without one, owners may miss out on 

optimal timing and advantageous deals. 

In today’s business environment, selling 

off-market presents numerous benefits, 

including privacy, targeted buyers, 

reduced costs, and potentially higher sale 

prices. 

Off Market Group explores the benefits 

of off-market sales and the current trends 

in business regarding the lack of exit 

strategies, and has successfully transacted 

over $35 million in the last 12 months. 

The commercial and hotel specialists offer 

zero upfront marketing costs for the first 

six weeks, and let businesses test the 

waters to see what the market thinks. Off 

Market Group has an extensive database 

of buyers and investors, experienced 

industry specialists, plenty of industry 

connections, and flexible selling terms. 

/ 14 

REVIEW

DIAMONDS 

IN THE SAND 

AS THE YOUNGEST DESCENDANT OF 

EUROPE’S FIRST GRAND HOTEL, IT’S 

NO SURPRISE THAT THE LANGHAM, 

GOLD COAST MAKES A MAGNIFICENT 

STATEMENT – AND NOT JUST 

BECAUSE OF HOW IMPRESSIVE ITS 

CRYSTALLINE TOWERS LOOK AGAINST 

QUEENSLAND’S SKY AND SEA. 

As the third of its name to open in 

Australia, The Langham, Gold Coast has 

quickly become a beloved destination 

for locals and travellers after opening its 

doors in June 2022. 

Known for its opulent accommodation, 

the venue has certainly lived up to its 

family legacy, taking out Best Deluxe 

Accommodation and Best Suite/ 

Apartment Hotel at the 2024 QHA 

Awards for Excellence. 

/ 16 

REVIEW

FEATURE/ THE LANGHAM, GOLD COAST 

Director of sales and marketing at the hotel, 

Nick Clarke, said they were hopeful but 

humble going into this year’s gala. 

“The competition was fierce. We knew 

we were up against some of the best in 

the industry, so the night was filled with 

anticipation and excitement. When our 

name was announced as the winner in both 

categories, the entire team just erupted in joy. 

“It was a moment of immense pride and 

validation for all the hard work and dedication 

we put into making our hotel an exceptional 

place to stay. We believe our win can be 

attributed to our unwavering commitment to 

excellence in every aspect of our operations, 

our attention to detail, and our world-class 

amenities. 

“What sets us apart in the deluxe 

accommodation category in particular is 

our rooms and suites, which are designed 

with elegance and comfort in mind, offering 

stunning views and luxurious furnishings. 

REVIEW / 17

“Our team goes above and beyond to 

ensure that every guest feels pampered 

and valued,” he said. 

The Langham, Gold Coast is the poster 

child of modern Australian luxury, with 

spaces designed so meticulously that 

every soothing feature, colour palette, 

and sophisticated piece of décor has a 

purpose in creating a tranquil and 

inviting atmosphere. 

For example, greeting arrivals in the 

foyer is Australian artist Lindy Lee’s 

‘Stars at the Edge of the Universe’. 

Inspired by the stars above the Pacific 

Ocean, Lee challenges the viewer to 

ponder calligraphic shapes created by 

molten bronze splashed against the floor 

of her foundry, guided only by her whims. 

Of course, easy access to attractions 

and breathtaking views also help the 

hotel combine the Gold Coast’s coastal 

charm with the timeless elegance that all 

Langham venues are known for. 

Nick said the atmosphere of the hotel 

is similar to the coast itself – vibrant yet 

relaxing, with a perfect blend of natural 

beauty and urban sophistication. 

/ 18 

REVIEW


“The venue was definitely designed 

with modern elegance and our coastal 

surroundings in mind. Our services are 

designed to complement Gold Coast 

tourism by providing guests with luxurious 

accommodation, exceptional dining, and 

bespoke experiences that highlight the best 

of what the region has to offer. 

“For example, our dining options feature 

world-class fine-dining Cantonese cuisine 

at T’ang Court, beachside dining presenting 

the freshest local produce, and a buffet on 

Fridays and Saturdays in Akoya. 

“Our health and wellness facilities include 

the world-renowned Chuan Spa, an indoor 

magnesium pool, and a state-of-the-art 

gym boasting uninterrupted views across 

the Pacific Ocean. The hotel also features 

an outdoor lagoon pool and a jacuzzi on 

the ground floor, just a few steps from the 

beach,” he said. 

REVIEW / 19

When The Langham, London first opened 

in 1865, it was known as the first ever hotel 

to introduce afternoon tea to guests. Now 

a timeless tradition in hospitality, afternoon 

tea lives on at The Langham, Gold Coast, 

and is served in Palm Court from Thursday 

to Sunday. 

While the venue does not shy away from 

paying tribute to its roots with more 

traditional experiences, the newest addition 

to the Langham portfolio is a perfect 

representation of evolving hospitality, with 

an emphasis on sustainability, personalised 

experiences, and technology. 

Nick said he believes success in today’s 

industry requires a blend of innovation, 

adaptability, and a guest-centric approach. 

“The key to keeping up with modern 

hospitality is to be informed and willing 

to adapt. Staying ahead of trends 

and continuously training staff 

to provide exceptional service 

are key factors. 

“We invest in sustainable 

practices, utilise 

technology solutions 

to enhance guest 

experiences, and 

continuously innovate 

our services to meet 

/ 20 

REVIEW


and exceed the evolving expectations of 

our visitors. An example would be the use 

of our Alliants app, which enables our 

guests to get in touch with the team easily 

prior to or during their stay. 

“It’s important to prioritise the visitor 

experience above all else. Listen to 

feedback, anticipate needs, and create 

memorable moments that will leave 

a lasting impression and create great 

memories,” he said. 

Of course, being one of Queensland’s 

crown jewels embedded in the shores 

of Surfers Paradise, The Langham, 

Gold Coast is always working on new 

and exciting projects, from supporting 

community initiatives like Guide Dogs 

Australia to partnering with internationally 

acclaimed jewellers, fashion and beauty 

houses, Michelin-star chefs, and even 

Paddington Bear. 

Most recently, the venue welcomed guests 

on 25 July with a four-course degustation 

dinner at T’ang Court, complete with a 

Taittinger’s ambassador to take visitors on 

a journey through the different varieties of 

champagne throughout the night. 

Nick said these uniquely extravagant 

events simply would not be possible 

without the venue’s dedicated team and 

the loyal guests who have made the hotel 

into what it is today. 

“Our accolades at the QHA Awards 

for Excellence are a testament to our 

magnificent team, who consistently 

deliver unparalleled luxury experiences 

for our guests. 

“I extend my gratitude to all our 

colleagues who go above and beyond 

each day and are truly the heartbeat of 

The Langham, Gold Coast,” he said. 

REVIEW / 21

LEGAL MATTERS/ CURT SCHATZ 

COVERING YOUR QUEENSLAND HOTEL 

IT GOES WITHOUT SAYING THAT THERE ARE NUMEROUS CHALLENGES AND RISKS ASSOCIATED WITH OPERATING A HOTEL 

BUSINESS. TO ENSURE YOU ARE MANAGING THESE RISKS ADEQUATELY, IT IS IMPORTANT TO TAKE OUT INSURANCE FOR BOTH THE 

BUSINESS AND THE PREMISES, WHETHER YOU USE THE PREMISES UNDER A LEASING ARRANGEMENT OR OWN THE FREEHOLD. 

The type and level of your insurance 

coverage will be determined by the risk 

profile of your location and the unique 

attributes of your assets. 

In this article, we refer to some of the 

types of insurance that a prudent business 

operator ought to be establishing or 

considering to protect their business. 

We also look at how risk mitigation at an 

operational level can benefit your business 

and maybe reduce both your premium 

and the quantum of excess. 

Common insurances 

Most business operators would be familiar 

with the following insurance products: 

Public liability 

This is crucial for safeguarding your 

business from the legal and financial 

consequences of accidents, injuries, 

or property damage occurring during 

operations, and it is the minimum 

insurance any responsible business 

operator should have. Coverage should 

encompass claims from third parties, with 

the amount varying based on business 

size and needs, potentially requiring 

higher limits (in excess of $20 million) for 

larger venues hosting more people. 

Property or building 

This allows you to protect your business 

against unforeseen events like natural 

disasters, accidents, or vandalism, 

ensuring financial recovery and business 

continuity. Typically, this insurance covers 

90% or more of the property or building 

replacement value. 

Plate glass 

This is typically a requirement under 

commercial leases and allows you to 

insure glass, whether internal or external 

to the premises, for damage for the cost of 

replacement and repair. 

Business interruption 

This helps cover lost income and ongoing 

expenses during unexpected closures, 

ensuring your business can weather the 

storm and resume normal operations 

afterwards. 

Fire/flood/cyclone 

This is especially relevant in Queensland, 

which is particularly vulnerable to a range 

of hazards including tropical cyclones, 

floods, bushfires, severe weather, heat 

waves, and coastal inundation. Whether 

you have coverage for these kinds of 

weather events through property or 

building insurance or independently, 

you may not realise that improving the 

resilience of your business to these kinds 

of events includes: 

Cyclone 

• strengthening doors and windows with 

storm shutters and debris screens 

• strengthening garage doors with wind 

locks 

• retrofitting roofs to strengthen key tiedown 

points 

Flood 

• elevating the floor above defined flood 

levels 

• wet-proofing using water-resilient 

materials such as polished concrete or 

tile floors 

• utilising water-resilient wall framings 

and internal linings 

Fire 

• utilising non-combustible internal and 

external construction materials 

• designs that limit the ability of embers 

to enter the building, such as cavityless 

construction or tight-fitting 

cladding 

• siting buildings away from unmanaged 

vegetation 

These measures should be presented 

for consideration to insurers when 

setting your premiums. All hotels should 

obviously have a QFES-approved fire 

management plan. 

Cyber liability insurance 

As technology becomes more 

integrated into business operations, the 

importance of cyber insurance cannot be 

understated. This type of insurance can 

provide coverage for losses caused by 

cyberattacks or data breaches. However, 

you must have a robust prevention 

strategy in place to prevent or minimise 

these events, such as: 

• ongoing staff training 

• keeping systems up-to-date 

• utilising a firewall and antivirus 

software 

• backing up data 

• controlling or limiting access to 

computer systems 

• securing Wi-Fi networks 

• utilising complex passwords 

This will likely reduce the likelihood of 

having a claim denied, as well as put your 

business in a better position to mitigate 

this growing threat. 

In summary, when reviewing your budgets 

for this new financial year, you may want 

to consider adding some of the above 

insurance products or determining if the 

initial investment in prevention strategies, 

risk mitigation or reduction plans, or 

renovations would be worth your time 

and money. This could increase the 

likelihood that claims are not denied or 

help obtain lower insurance premiums in 

the long run. 

/ 22 

REVIEW

When you play 

together it always 

feels like a win! 

Gamble Responsibly. Think! About your choices. Help is close at hand. 

Call Gambler’s Help, ACT Gambling Counselling and Support Service or 

GambleAware 1800 858 858 gambleaware.nsw.gov.au or 

www.gamblinghelponline.org.au

RAY OF 

SUNSHINE 

AIRY, BRIGHT, AND SOMEHOW PERFECTLY REPLICATING THE ATMOSPHERE OF A TROPICAL PARADISE 

BY THE BEACH, THE BLI BLI HOTEL IS THE EMBODIMENT OF SUNSHINE COAST HOSPITALITY. 

/ 24 

REVIEW

INSIGHTS/ BLI BLI HOTEL 

In fact, the brand-new local has captivated guests to such a 

degree that, after just eight months of operation, the venue took 

out Hotel of the Year – Metropolitan, Best Bistro – Metropolitan, 

and Best TAB Licensed Venue at the 2024 QHA Awards for 

Excellence. 

Created as a space for connection and community by the director 

of Maeva Hospitality, Scott Armstrong, in partnership with the 

owner of Brisbane’s beloved Story Bridge Hotel, Richard Deery, 

the highly anticipated bistro and bar swung open its doors in 

November 2023. 

Scott said it’s pleasing that the venue has established itself as a 

vibrant local community hub in such a short period of time. 

“While the hotel boasts some great amenities, it’s really our 

service levels and engagement with our guests that set us apart. 

Our emphasis on genuine, warm hospitality and consistent 

service reflects our strong commitment to our guests. 

“Staff are recruited based on having a positive attitude and 

being culturally fit for our business. Our authentic interest in 

people shines through in every interaction, enhancing the overall 

experience for our guests. 

REVIEW / 25

“I think when you match the personality of your service 

with the character of your décor, you have a real standout 

destination,” he said. 

Underpinned by a modern and colourful design dappled 

with pastels, mint greens, and bright pinks, the Bli Bli Hotel 

is expansive to say the least, with plenty of panoramic views, 

high ceilings, and open spaces. 

Natural handmade features such as rattan, handblown glass, 

woven banana leaves, timbers, and handmade ceramics are 

scattered throughout the venue’s rooftop deck, bistro, sports 

bar, and gaming area, complemented by timber, brass, and 

other warm metals. 

Scott said the space was designed to have a summery feel, 

with lots of greenery, bright wallpaper patterns, and even a 

pink blossom tree as a focal point upon entry. 

“The hotel’s levels are connected by lifts and a central 

curved staircase, with arched entryways into the various 

sections of the venue. Every space is unique with a stepping 

stone effect of colour, shape, and design that links them. 

“A striking element of the dining area is that a large part of 

the kitchen is visible to guests. The kitchen has a live-fire 

grill and pizza oven with a benchtop crafted from terrazzo 

stone and walls featuring hand-glazed Spanish ceramic tiles. 

“The function area is vibrantly coloured with a tropical 

style, and is named after the parakeets on its wallpaper. We 

wanted the décor to be inviting to every age group with 

nothing intimidating, so the design is modern yet classical – 

it’s fresh,” he said. 

/ 26 

REVIEW

INSIGHTS/ BLI BLI HOTEL 

In addition to an amazing range of craft beers on tap, 

a wine selection from the best regions of Australia and 

New Zealand, and a top-notch collection of cocktails, 

the Bli Bli Hotel also boasts a seasonal menu. 

Proving that the best bistros often have a focus on 

fresh produce and local favourites done well, the hotel 

offers a wide range of fresh seafood, steaks, and classic 

pub meals like pizza, pasta, and schnitzel. 

As a local family-owned and operated business, Maeva 

Hospitality understands the Sunshine Coast scene far 

more than most, with their portfolio of venues including 

Parklands Tavern, Brightwater Hotel, Baringa Tavern, 

The Lakehouse Sunshine Coast, and Motel Caloundra. 

Through this colourful assortment of venues, the hotel 

group has supported a number of schools, sporting 

clubs, charities, and community initiatives, raising over 

$750,000 over the past 10 years. 

Scott said a passion for giving back underpins Maeva 

Hospitality and everything they do while forming the 

fabric of their vision. 

“We really enjoy looking at new opportunities and 

identifying gaps in the market, especially where 

we believe we can deliver a product that offers the 

community a place to socialise and enjoy themselves 

in a safe and well-presented environment. 

“We enjoy seeing so many of our younger employees 

develop, learn, and grow their social skills and personal 

confidence while they’re working with us,” he said. 

The Bli Bli Hotel is yet another fresh take in our state’s 

thriving hospitality scene. But of course, you would 

expect nothing less from the Armstrong and Deery 

families, whose long tenure and innate understanding 

of service and community have seen them rise to the 

top, championing innovation and creativity in countless 

venues as they go. 

In that case, perhaps one of the most influential things 

contributing to the success of the Bli Bli Hotel is the 

collaboration between both hospitality families. Our 

industry in Queensland is no doubt a great one, but by 

working together to fulfil a shared vision to enhance 

and diversify our pubs, hotels, eateries, and bars, it can 

be an even greater one. 

Scott said the Bli Bli Hotel is simply the result of an 

amazing team effort. 

“This venue is a testament to the collective support of 

the Sunshine Coast community, and we are thrilled it 

has finally arrived. We are most proud of this venue’s 

ability to serve individuals from all walks of life. 

“Our industry and its hard-working people have never 

been more appreciated by the communities we serve, 

and we all should be proud of that,” he said. 

REVIEW / 27

UPCOMING CHANGES TO CASUAL EMPLOYMENT 

FOLLOWING THE FAIR WORK LEGISLATION AMENDMENT (CLOSING LOOPHOLES NO.2) ACT 2024 (‘THE AMENDING ACT’) ON 26 

FEBRUARY 2024, THERE ARE UPCOMING CHANGES IN RELATION TO CASUAL EMPLOYMENT THAT MEMBERS NEED TO BE AWARE OF. 

These changes to casual employment 

laws, which will take effect from 26 August 

2024, include: 

• a change to how casual employment 

is defined 

• a change to the existing casual 

conversion pathway, replacing this 

with a new pathway to permanent 

employment status 

• the introduction of new employer 

responsibilities 

This article will focus on these legislative 

amendments. The QHA’s Employment 

Relations Department will also be holding 

an upcoming webinar to explore these 

amendments in further detail. 

The new definition of casual employee 

A new definition of casual employee will 

be introduced into section 15A of the Fair 

Work Act 2009 (Cth) (‘the Act’). Under the 

new definition, an employee will only be 

considered a casual employee if: 

• there isn’t a firm advance commitment 

to continuing and indefinite work, 

taking into account a number of 

factors, including the real substance, 

practical reality, and true nature of the 

employment relationship 

• they are entitled to receive a casual 

loading or a specific casual rate of pay 

• While we have traditionally looked at 

only what the employment contract 

says to determine an employee’s 

employment status, we must now 

look further at what actually occurs in 

practice in addition to looking at the 

employment contract. 

• Factors that indicate the presence of a 

firm advance commitment include: 

• the inability of the employer to elect 

to offer, or not offer, work, and/or the 

inability of the employee to elect to 

accept or reject work and whether this 

occurs in practice 

• reasonable likelihood of future 

availability of continuing work, given 

the nature of the business 

• whether there are full-time or part-time 

employees performing the same kind 

of work 

• whether the employee has a regular 

pattern of work 

Not every consideration mentioned above 

will decide whether an employee should 

be engaged on a permanent basis, nor do 

all need to be met in order to consider an 

employee a permanent employee. 

Importantly, the amending Act confirms 

that it is possible to be a casual employee 

with an agreed-upon regular pattern of 

work and still not be deemed to have a 

firm advance commitment to work. 

Employees who commence their 

employment as casual employees will 

stay casual until their employment status 

changes through either: 

• a conversion process or order from the 

Fair Work Commission 

• accepting an alternative employment 

offer and starting work on that basis 

Employees engaged on a casual basis 

prior to 26 August 2024 will stay casual 

under the new definition unless they 

transition to permanent employment. 

For example, Laura is a university student 

who is only available to work Friday 

nights and weekends as a casual food 

and beverage attendant at her local hotel. 

Laura’s casual employment contract states 

that the employer is not making any firm 

advance commitment to continuing and 

indefinite work and that she will be offered 

shifts in accordance with the operational 

needs of the business. 

Laura receives a roster each week with 

the shifts she is offered for the following 

week, with shifts on Friday nights and 

weekends only. Laura must then decide 

whether to accept the shifts she is offered 

or let her employer know she isn’t able to 

work them, prior to the commencement of 

the next roster. During university semester 

breaks, Laura is available to work more 

shifts, depending on when the business 

needs her. Laura receives a 25% casual 

loading. 

Laura is correctly classified as a casual 

employee because: 

• she has received no firm advance 

commitment to continuing and 

indefinite work – although there is a 

regular pattern to Laura’s hours, given 

her limited availability of working 

Friday nights and weekends only, 

she receives no guarantee from her 

employer that she will always receive 

these hours, and has the ability to 

accept or decline the shifts offered 

to her, with her employer having the 

ability to elect to offer shifts or not 

• she receives a casual pay rate, 

including the 25% casual loading 

What do employers need to do? 

To ensure employers are compliant with 

the new provisions, which take effect from 

26 August 2024, employers must: 

• ensure employment contracts make 

it clear that casual employees receive 

no firm advance commitment to 

continuing and indefinite work 

• make it clear to casual employees that, 

when the roster is released for the 

following week, they have the ability to 

elect or reject the shifts that are offered 

to them prior to the commencement 

of that next roster (another way of 

thinking of this is to call the first roster 

a ‘draft roster’ and ask that casual 

employees let their manager know by 

a specified timeframe whether they 

are accepting the casual shifts offered 

to them or not – this ensures that 

the employer meets the criteria that 

/ 28 

REVIEW

EMPLOYMENT RELATIONS/ JENNA PENFOLD 

requires that casual employees have 

the ability to accept or reject work to 

suit them) 

• ensure casual loading is clearly marked 

on an employee’s payslip 

Employee choice pathway 

From 26 August 2024, there will no 

longer be an obligation on the part of the 

employer to initiate casual conversion. 

The existing casual conversion pathway, 

where employers are obligated to review 

their workforce and make an offer of 

conversion to permanent employment 

status if the casual employee has been 

employed for at least 12 months and in 

the last six months has worked a regular 

pattern of hours on an ongoing basis, will 

be abolished from 26 August 2024. 

This is great news for members, as it will 

remove the administrative burden that 

comes with the positive obligation on 

employers to offer conversion to eligible 

employees every 12 months. 

The new process places the onus entirely 

on the employee to notify their employer 

that they believe they no longer meet the 

definition of a casual employee and that 

they should therefore be a permanent 

employee. This is called the ‘employee 

choice’ pathway. 

Employees will be unable to provide this 

notification to their employer if: 

• they are currently engaged in an 

ongoing dispute with their employer 

about casual conversion 

• in the last 6 months, their employer 

refused a previous notification, or 

they’ve resolved a dispute with their 

employer about casual conversion 

Under the ‘employee choice’ pathway: 

• employees who have worked for at 

least 6 months (12 months for a small 

business employer) may notify their 

employer in writing if they believe 

they no longer meet the definition of a 

casual employee 

• before responding to this written 

notification, the employer must first 

consult with the employee – this will 

include discussing certain details 

of what will change if the employer 

accepts the notification (for example, 

letting the employee know that they 

will lose their 25% casual loading, and 

what their new hours of work will be if 

the notification is accepted) 

• within 21 days of their receipt of the 

notification, the employer must provide 

the employee with written notification 

either accepting the notification and 

confirming the change from casual 

to permanent employment status or 

refusing the notification and confirming 

that the employee will remain a casual 

employee 

Accepting the notification 

If the employer accepts the notification 

and the change of the casual employee’s 

employment status, the written response 

must also include: 

• details about what the new 

employment status will be (for 

example, full-time or part-time) 

• what the employee’s new hours of 

work will be (for example, if engaged 

as a part-time employee under the 

Hospitality Industry (General) Award 

2020 (‘HIGA’), what the guaranteed 

hours and agreed availability will be) 

• when the change to the employee’s 

employment status will take effect 

For example, Taylor is a casual 

kitchenhand who has been working for 

their employer for seven months. She is 

rostered every week from 5pm to 8:30pm, 

Wednesday to Sunday. Taylor’s employer 

is a busy hospitality venue that has 

always been able to offer Taylor work and 

believes it is reasonably likely that she will 

have ongoing work available in the future. 

Taylor believes that they no longer meet 

the definition of a casual employee, so 

they notify their employer that they intend 

to change to part-time employment. 

The employer organises a meeting with 

Taylor, who explains why they believe they 

can change to part-time employment. 

The employer agrees and discusses with 

Taylor how many hours they would like to 

work and when the change will happen. 

The employer responds in writing within 

21 days of receiving Taylor’s notification, 

including the details about her new hours 

and when the change will take effect. 

Rejecting the notification 

If the employer refuses the employee’s 

notification, the written response must 

include the reasons for the refusal. 

The employer can refuse the employee’s 

notification on the following grounds: 

• the employee still meets the definition 

of casual provided in section 15A of 

the Act 

• there are fair and reasonable 

operational grounds for not accepting 

the notification – for example, 

substantial changes would be required 

to the way in which the employer’s 

business is organised, there would be 

significant impacts on the operation 

of the employer’s business, and 

substantial changes to the employee’s 

employment conditions would be 

reasonably necessary to ensure the 

employer doesn’t break any rules (such 

as those in an award or enterprise 

agreement) that would apply to the 

employee. 

• accepting the change means the 

employer isn’t complying with a 

recruitment or selection process 

required by law 

REVIEW / 29

EMPLOYMENT RELATIONS/ JENNA PENFOLD 

The outcome letter must also include 

information about the employee’s ability 

to raise a dispute about the rejected 

notification and, if the dispute is not 

resolved, the ability of the Fair Work 

Commission to resolve the dispute. 

For example, Liam is a casual glassie who 

has been working with his employer, the 

Queensland Hotel, for six months. He is 

available to work a maximum of six hours 

per week. Liam’s days of work vary greatly 

from week to week according to the needs 

of the business, and some weeks he 

receives no hours at all. 

The Queensland Hotel has an entirely 

casual food and beverage workforce. Liam 

issues the employee choice notification 

letter to his employer, and they meet 

to discuss the letter. The Queensland 

Hotel rejects Liam’s notification on the 

following basis: 

• they believe that Liam still meets 

the definition of a casual employee 

provided in section 15A of the Act, as 

Liam has received no firm advance 

commitment to continuing and 

indefinite work, and the employer is 

not able to make such a commitment 

to Liam at the point in time of receiving 

the notification – Liam’s shifts fluctuate 

greatly according to the needs of the 

business, and operational requirements 

do not allow the Queensland Hotel to 

make him permanent at this time 

• Liam is only available to work a 

maximum of six hours per week – the 

minimum weekly engagement for a 

permanent part-time employee under 

the HIGA is eight hours per week, so 

the employer would be breaking the 

rules set by the HIGA, and therefore 

would contravene the award if they 

were to convert Liam to permanent 

with just six hours per week 

Disputes about casual conversion 

If a dispute arises and cannot be resolved 

at the workplace level, the dispute 

can now be heard by the Fair Work 

Commission. 

The commission will first try to resolve the 

dispute in an informal manner, including 

by mediation or conciliation, however, 

the amending Act will also afford the 

commission powers to arbitrate the 

dispute. Arbitration is a more formal 

process and can result in a legally 

binding decision. 

Employer responsibilities in relation to 

casual employment 

Casual employment information statement 

The amending Act has introduced the 

obligation for employers to provide their 

employees with a copy of the Casual 

Employment Information Statement 

(CEIS) to all new casual employees 

before, or as soon as possible after, the 

start of their employment. The QHA 

strongly recommends that a copy of the 

CEIS is provided with the letter of offer or 

employment contract that is provided to 

new employees. 

The CEIS must also be re-issued to 

employees every 12 months thereafter. 

Members are encouraged to fulfil their 

obligations to update and issue the CEIS 

at the required intervals. Members are 

encouraged to contact the Employment 

Relations Department at er@qha.org.au if 

they do not already have a copy of 

the CEIS. 

Anti-avoidance provisions 

The amending Act also introduces serious 

civil penalties for employers who: 

• dismiss, or threaten to dismiss, 

permanent employees and then reemploy 

them as a casual employee to 

perform the same or substantially the 

same work 

• make false statements to persuade or 

influence an individual in a permanent 

role to enter into a casual employment 

contract under which the individual will 

perform the same, or substantially the 

same, work 

Further information 

QHA members seeking further 

assistance or wishing to discuss a 

specific employment relations matter are 

encouraged to contact the Employment 

Relations team for a confidential 

discussion by calling 07 3221 6999 or 

emailing er@qha.org.au. 

/ 30 

REVIEW

2024 

Join the QHA’s employment relations team on 

Tuesday 20th August for it’s annual ER Conference. 

The conference will address the continuously 

evolving landscape of employment issues, it 

will be one you don’t want to miss! 

DETAILS 

WHERE 

Voco Brisbane City Centre 

85/87 N Quay, Brisbane City QLD 4000 

INCLUDING 

PRESENTATIONS 

FROM 

WHEN 

9.00am - Registration Opens 

10.00am - 3.00pm - Formalities 

3.00pm - 4.00pm - Networking Drinks 

TICKETS 

Member - $109 inc GST 

Non-Member - $119 inc GST 

CONTACT 

QHA Events Team 

— rsvp@qha.org.au 

Employment Relations Enquirires 

— er@qha.org.au

WIN-WIN 

MARK YOUR CALENDARS FOR 13 TO 15 AUGUST 2024, AS THE AUSTRALASIAN GAMING EXPO (AGE) RETURNS TO ICC SYDNEY. 

This premier event is your ticket to 

exploring the future of the hospitality 

industry and discovering innovations that 

could revolutionise your venue. 

Just a short flight away, AGE 2024 offers 

an unparalleled opportunity to step 

away from your day-to-day operations 

and immerse yourself in the latest 

trends shaping our industry. With over 

200 exhibitors, you’ll find everything 

from cutting-edge gaming equipment 

to innovative bar solutions and energyefficient 

technologies tailored to the 

unique needs of pubs and hotels. 

This year’s expo is particularly relevant 

for Queensland venues facing rising 

energy costs and the need for sustainable 

practices. Discover eco-friendly solutions 

that reduce your carbon footprint and cut 

operational expenses – a win-win for your 

business and our beautiful Queensland 

environment. 

The educational program at AGE 2024 

is designed with you in mind. Attend 

seminars on topics crucial to the 

hospitality scene, such as ‘Technology 

to mitigate harm’ and ‘The state of our 

economy and how to survive.’ These 

sessions will provide you with strategies to 

navigate the current economic landscape 

and stay ahead of regulatory changes. 

For those interested in diversifying their 

offerings, don’t miss the panel on ‘New 

developments and trends in hospitality.’ 

Learn about innovative concepts that 

could set your pub or hotel apart from the 

competition and attract locals and tourists. 

Networking at AGE 2024 is an invaluable 

opportunity to connect with fellow 

Queenslanders and industry peers 

across Australia. Share experiences, 

discuss common challenges, and 

forge partnerships that could benefit 

your business back home. The AGE 

Networking Lounge is perfect for relaxing 

and chatting with colleagues. 

The Global Gaming Women’s Networking 

Breakfast is being held on Thursday 

morning. It’s an excellent opportunity to 

connect with other women in the industry 

and discuss the unique perspectives you 

bring to Queensland’s hospitality scene. 

AGE 2024 also addresses important social 

issues relevant to communities. Attend the 

‘Breaking the Domestic Violence Cycle’ 

session to learn about initiatives venues 

are creating to support their communities. 

Visit austgamingexpotravel.com for lastminute 

room rates near the venue. While 

in the harbour city, why not extend your 

stay and enjoy some sightseeing? It’s 

the perfect chance to gather ideas for 

attracting more interstate visitors to your 

venue. 

Don’t let distance keep you from this 

game-changing event. The insights and 

connections you’ll gain at AGE 2024 will 

be worth the journey. Register now at 

austgamingexpo.com and prepare to take 

your pub or hotel to new heights. See 

you in Sydney, Queensland! Let’s show 

them how we do hospitality in the 

sunshine state! 

/ 32 

REVIEW

SHOWCASE/ AUSTRALASIAN HOSPITALITY & GAMING EXPO 

COME SEE THE VARIETY SHOW 

ARISTOCRAT’S QUEENSLAND MANAGER, NICK BAINBRIGGE, TALKS ALL THINGS NEW IN GAMING. 

The Australasian Gaming Expo 

(AGE) is almost here, and Aristocrat 

Gaming is bringing a show filled 

with a huge, all-star cast with six 

brand new game families and over 

40 games. 

From showstoppers to monster 

games, there’s a wide variety for 

every player and every venue – and 

when we say stars, we mean super 

stars! 

The curtain will rise on the new 

Super Grand Star, which takes 

the best of Grand and improves 

upon it while keeping its essential 

ingredients. Players will see the 

famous rainbow star more often, 

there’s a new re-spin, and the free 

games are the same with one 

extra option. 

Other games in our line-up include 

Cash Spark, Thunder Empire, 

Werewolf Wild, Super Splits, the 

stand alone progressive versions 

of Jackpot Carnival Deluxe, Big Fu 

Cash Bats, and a few more stars 

that you’ll only see at the show. 

The new Cash Express Luxury Line 

and Mighty Genie games complete 

an all-star line-up that promises 

entertainment as well as excitement 

for all. 

As you can see, we have a portfolio 

that offers variety for every venue, 

with a performance profile designed 

to be stronger for longer. 

The ‘A’ team thanks you for your 

partnership and support, and we 

look forward to seeing you at 

the show! 

REVIEW / 33

IGT TURNS UP THE HEAT 

IGT IS SET TO TURN UP THE HEAT AT THE 2024 AUSTRALASIAN GAMING EXPO (AGE), FURTHER STRENGTHENING ITS LOCALLY- 

FOCUSED SOLUTIONS STRATEGY BACKED BY IGT’S GLOBAL STRENGTH. 

A scorching portfolio comprising of 

innovative games, hardware, and systems 

solutions will be on show, all designed 

to elevate player entertainment and 

revenues. 

IGT’s game line-up will deliver new 

gameplay concepts and a range of 

volatilities to enhance the gameplay 

experience for hotel players including: 

• Pot of Gold Cash Pot – an evolution of 

IGT’s successful Pot of Gold, with an 

enhanced Hold ‘N’ Spin bonus feature 

• Fortune KoiTM – a new SAP series 

offering an innovative take on Hold 

‘N’ Spin gameplay with a multiplier 

variation and different math model for 

each game title 

• Eternal RichesTM – features popular 

Hold ‘N’ Spin mechanics with the 

addition of a super symbol for more 

chances to win 

• Fire Dragon® – this red-hot Link and 

SAP series offers a familiar Hold ‘N’ 

Spin gameplay experience with a chase 

mechanic on the centre reel that fires 

up gameplay opportunities 

In addition, visitors can experience 

the latest IGT ADVANTAGE CLUB® 

innovations, including developments in 

the cashless and systems-based jackpots 

space, which are designed to provide 

a frictionless customer experience, 

efficiency, and performance across a 

venue’s gaming room. 

Head of marketing for IGT Asia Pacific, 

Lisa Colella, said they are excited to 

welcome customers at the AGE 2024 to 

experience their latest innovations firsthand. 

“The show provides the perfect platform 

to unveil our suite of solutions across 

games, hardware, systems, and services – 

along with a sneak peek on what we have 

in store for future game development. 

“Our new portfolio reinforces our 

commitment to providing solutions that 

are diverse, dynamic, and have a wider 

player appeal, ticking all the boxes for the 

venues,” she said. 

/ 34 

REVIEW


REVIEW / 35

UNLOCK THE TREASURES AT AGE 

DIG FOR DOLLARS AT THIS YEAR’S AUSTRALASIAN GAMING EXPO (AGE). 

Join the Ainsworth team on stand #900 

as they unlock treasures, strike it rich and 

present a comprehensive new line-up of 

dynamic themes. 

Ainsworth is thrilled to unveil not just 

two, but three new brands for the second 

half of 2024 at the AGE. Be among the 

first to experience the exclusive debut of 

Dig’n for Dollars, Flamin’ Fury, and Wild 

Legends. 

Headlining the Ainsworth stand is 

the highly anticipated brand Dig’n for 

Dollars. This stand alone progressive 

brand with hold n’ respin, instant win, and 

accumulating cash prizes has everything 

a player could want. Dig’n for Dollars 

provides a whole lot of entertainment with 

two titles in the series Fortune Strike and 

Lost Gold. 

Join the Ainsworth team for an 

opportunity to Dig for Dollar Discounts*. 

Participate in on-stand fun and games for 

a chance to win fantastic prizes for your 

venue in celebration of the upcoming 

release of Dig’n for Dollars. 

Next up, they’re taking it back to basics 

with Flamin’ Fury. Showcasing a single 

feature with a strong base game and big 

wins, titles Last Dragon and Blackbeard’s 

Gold provide different chase experiences 

in this high volatility stand alone 

progressive theme that will get players 

excited. 

Rounding off the launch of these three 

new Ainsworth brands is Wild Legends. 

Fresh from the United States, the concept 

has been redeveloped for the local market 

and provides variety to gaming floors. 

Both Wild Legends Tiger and Wild 

Legends Jaguar have their own free 

game features but each share the same 

wild packed legends feature which is all 

about five of a kind wins. 

Embark on a quest through time 

and unlock the Ancient Treasures, 

Ainsworth’s recently approved brand 

currently rolling out in venues across 

the country. Launching with three titles, 

Persian Dynasty, Pyramid Riches, and 

Mayan Gold, Ancient Treasures is action 

packed with unique free game features 

and an innovative hidden treasures hold n’ 

spin feature which includes a special fifth 

reel multiplier. 

If you haven’t seen it yet, be sure to check 

it out alongside the top performing Year of 

the Dragon. Representing good fortune 

and strength, Year of the Dragon Red and 

Year of the Dragon Gold are proving to 

be a player favourite on gaming floors. 

Ainsworth’s President for APAC, Troy 

Primmer, said Ainsworth are excited to 

reveal what they have planned for the 

second half of 2024. 

“Our entire team has been working 

diligently to bring these new products to 

fruition, ensuring that visitors will enjoy an 

exceptional gaming experience,” he said. 

Visit the Ainsworth team on their stand 

at the AGE to view these new offerings, 

contact your local Ainsworth sales 

executive, or visit agtslots.com/au/ 

portfolio2024 for more information. 

*Terms & Conditions apply 

/ 36 

REVIEW


REVIEW / 37

THE NUMBERS GAME 

THE NEW FINANCIAL YEAR HERALDS NEW OPPORTUNITIES TO REAP THE REWARDS OF KENO IN YOUR HOTEL. 

Queensland’s vibrant hotels emerged as 

a beacon of success for Keno in FY24, 

laying a strong foundation for future 

growth in the new financial year. 

Led by a surge in player engagement and 

other strategic initiatives, Queensland 

hotels not only grew their market share 

but also set a new standard for Keno in 

venues across the country. 

Keno national partnership manager, Luke 

Harrison, said Queensland hotels had 

created a remarkable narrative of success 

in FY24 that Keno was keen to further 

support in FY25. 

“The remarkable growth we saw in 

Queensland hotels last financial year 

surpassed many other channels and is a 

testament to their commitment to creating 

an unparalleled experience for our players. 

“It reflects the successful implementation 

of strategies to enhance player 

engagement and satisfaction within the 

vibrant and social setting of hotels. 

“With the recent launch of our new 

brand campaign, Together We Play, we 

hope to help Queensland hotels maintain 

their leading position into the new 

financial year. 

“Together We Play highlights the social 

connections that both Queensland hotels 

and Keno offer to customers. 

“At the heart of the Together We Play 

campaign lies the belief that Keno is 

more than a game of chance, it’s a social 

experience that brings people closer,” he 

said. 

Together We Play 

In its first month alone, the Together We 

Play campaign reached 11.8 million unique 

users via traditional TV and social media. 

In recent years, Queensland hotels have 

invested heavily in enhancing customer 

experiences, from revitalising their 

physical spaces to elevating their food and 

beverage offerings. 

These efforts have not only attracted new 

patrons, but have also solidified the loyalty 

of existing customers seeking a diverse 

and enjoyable social environment. 

Highlighting the impact of these 

investments and initiatives, there has 

been a notable increase in Keno sales 

in Queensland hotels year-on-year. This 

uptick in ticket count signifies a growing 

player base actively participating in the 

Keno experience across the state. 

The power of replay and bonus 

Another factor contributing to this 

engagement is the replay feature, which 

players are increasingly using. This simple 

function on the Keno terminal allows 

players to effortlessly replay their favourite 

numbers, providing another chance to win 

and adding convenience and excitement 

to every visit. 

The replay button becomes active in 

the session history after a Keno ticket is 

scanned, creating a golden opportunity 

for venues to amplify customer excitement 

and keep the dream of winning alive. 

Luke said informing patrons about Keno’s 

varied offerings and their multiple benefits 

fosters deeper engagement. 

“Offering a replay option for winning 

tickets further engages customers and 

can lead to increased sales. Many patrons 

are unaware of these possibilities, making 

it essential for staff to initiate a dialogue 

and educate them on the various aspects 

of the game. 

“Another example of this is Keno Bonus 

– the revelation that selecting the bonus 

feature on their Keno coupon could 

multiply potential prizes up to tenfold can 

be powerful. 

“Developing a personal rapport with 

customers and explaining the benefits 

of increased bets and ticket replays can 

significantly enhance their overall Keno 

experience. Informing customers about 

growing jackpots, ongoing promotions, 

/ 38 

REVIEW


game costs, and past winners contributes 

to more informed and engaged players in 

your hotels,” he said. 

Queensland hotels’ success with Keno 

extends beyond traditional gameplay 

formats. Games like the 4, 5, and 6 Spot 

games, along with jackpot offerings and 

the innovative Keno Advanced, have all 

contributed to broadening Keno’s appeal 

and accommodating diverse player 

preferences. 

Spotlight on Keno promotions 

Luke said Queensland hotels’ 

achievements are not merely the result 

of chance, but rather the outcome of 

concerted efforts and strategic planning. 

“The collaborative efforts of Queensland 

hotels, their staff, and Keno have not only 

propelled the game to new heights but 

have also created a vibrant and thriving 

community of players. This holistic 

success is a testament to meticulous 

planning, innovative strategies, and a deep 

understanding of customer dynamics. 

“Looking ahead to FY25, initiatives such 

as local area marketing campaigns 

and promotions tailored to customer 

preferences can play a pivotal role in 

further enhancing Keno’s visibility,” he said. 

As Queensland continues to lead in 

Keno sales growth nationally, Luke said 

the synergy between hotels and Keno 

remains a cornerstone of this ongoing 

success story. 

“With FY25 on the horizon, the stage is set 

for Keno to further support Queensland 

hotels to continue their journey of 

success, enriching the lives of players and 

communities alike. 

“By leveraging technology, enhancing 

player experiences, and fostering 

community ties, Queensland hotels are not 

only redefining the Keno experience but 

also setting a precedent for sustainable 

growth and innovation,” he said. 

To find out how Keno can support your 

hotel in FY25, reach out to your Keno sales 

executive today. 

Man’s decades-old tradition pays 

dividends with $5.5 million Keno win 

A Crows Nest man who has enjoyed a 

weekly ritual of playing his favourite Keno 

numbers at his local hotel every Thursday 

for the past two decades struggled to 

come to terms with his $5.5 million 

Keno prize. 

Playing at the Grand Old Crow Hotel in 

Crows Nest, the Queenslander scored the 

Keno Classic 10 Spot jackpot in draw 389, 

drawn Thursday 18 January 2024, and took 

home a total prize of $5,519,481.00. 

The windfall is believed to be one of the 

largest Keno Classic 10 Spot wins in 

Australian history. The winner’s total prize 

was bolstered by the fact that he chose 

to add the bonus feature to his ticket, a 

feature that multiplies the regular prizes, 

on a whim. 

The winning man laughed when an official 

from Keno called to confirm his windfall. 

“I’m still in shock, to be honest, mate! It’s 

been a ritual of mine for decades. Every 

Thursday afternoon, I’ll head down to the 

local and play the same numbers. 

“I never expected anything to ever come of 

it, but I can’t tell you how happy I am that 

something amazing happened. 

“It’s just such a game-changer! I’ve now 

got options in life that I never thought 

I’d have. 

“It’s great! It’s just going to make my life so 

much easier. I keep pinching myself and 

hoping it sinks in. It might take a while,” 

he said. 

REVIEW / 39

THE KONAMI ADVANTAGE 

A YEAR ON, AND KONAMI HAS CONTINUED TO LIFT ITS GAME. 

Konami’s new series of cabinets, the 

Dimension series, have hit the ground 

running in 2023 and 2024, with the brand 

now planning to showcase a wide range 

of new ideas at this year’s Australasian 

Gaming Expo (AGE) and throughout 2024. 

With a greater focus on the domestic 

market, Konami will present the industry 

with the latest new game concepts on 

their New Dimension 27, Dimension 49, 

and the extraordinary 75C cabinet. 

Continuous improvement 

The success of Bull Rush has been 

phenomenal, followed up by the creative 

Golden Strike theme, which will have 

a new game, Over the Rainbow, and 

a planned Golden Strike multi-game 

that includes Viking Valhalla, Over the 

Rainbow, and the popular Bee’s Knees. 

More games for Bull Rush and Bull Rush 

Blitz are also coming, with Lone Rider and 

Konami’s first bull-based Bull Rush game, 

El Matador, having revealing substitute 

and Bull Rush trigger symbols in the 

feature. Continuous improvement will take 

patrons by the horns and expand the Bull 

Rush and Golden Strike banks on pub and 

hotel floors. 

What’s new? 

This year, Konami will demonstrate their 

new series, Fortune Hearts, with two new 

games, including Emperors Choice and 

Lunar Dragon, which have a brand-new 

bonus feature with a sticky maxi/major/ 

mini bonus and multipliers. On top of that, 

patrons can trigger the bonus feature in 

two different ways – the traditional six 

symbol trigger and a mystery trigger with 

player-inclusive animations. 

Kpow Pig and Kpow Pig Link will be 

approved on both the D27 and D49 

cabinets with the latest game, Noble 

Warrior. Also watch this space for two 

new games to support Kpow Pig in the 

latter part of 2024. The Kpow Pig Link 

Jackpot will be set up with start-up values 

of $10,250, $20,250, and $50,250 to meet 

market requirements. 

/ 40 

REVIEW


REVIEW / 41

TRAINING & SAFETY RTO 30826/ THERESE KELLY 

UNLOCKING THE POTENTIAL OF VET 

VOCATIONAL EDUCATION AND TRAINING (VET) IN AUSTRALIA PLAYS A PIVOTAL ROLE IN EQUIPPING INDIVIDUALS WITH 

THE PRACTICAL SKILLS AND KNOWLEDGE NECESSARY FOR SUCCESS IN THE WORKFORCE. IT ENCOMPASSES A RANGE 

OF TRAINING AND EDUCATIONAL PROGRAMS THAT ARE DESIGNED TO PROVIDE HANDS-ON EXPERIENCE AND TECHNICAL 

EXPERTISE IN SPECIFIC INDUSTRIES. 

VET programs cater to a diverse audience, 

including school leavers, career changers, 

and individuals looking to upskill or reskill. 

Through a combination of classroombased 

learning, workplace training, 

and industry placements, VET fosters a 

seamless transition from education to 

employment. With a focus on industryrelevant 

skills and qualifications, VET 

is instrumental in addressing the 

needs of the labour market, ensuring 

that individuals are equipped with the 

competencies required to thrive in a 

rapidly evolving economy. 

In a momentous stride towards 

transforming Australia’s VET sector, the 

recent release of the ‘Unlocking the 

Potential of VET’ report by Service and 

Creative Skill Australia (SaCSA) has 

sent ripples of anticipation through the 

industry. This groundbreaking report 

serves as a vital blueprint for skills 

ministers, outlining the imperative need for 

reform in the VET qualifications system. 

Led by the Qualification Reform Design 

Group and in collaboration with Job 

and Skills Councils, this reform marks 

a significant shift in VET qualification 

design, the likes of which have not been 

seen in over three decades. 

Excitement is noticeable as stakeholders 

eagerly await the review and potential 

development of new qualification models, 

geared towards meeting the evolving 

demands of industries. The collaborative 

effort between industry partners, the 

Design Group, and stakeholders promises 

to enhance existing training products 

and drive innovation in the VET sector. 

The results of this concerted effort are 

slated to be presented to skills ministers 

by the end of 2024, ushering in a new 

era of efficiency and progress in the VET 

landscape. 

The Qualification Reform Design Group, 

comprising a diverse range of voices from 

industry, unions, training providers, and 

governments, envisions a more robust 

and responsive VET system tailored to 

match the dynamic needs of the economy. 

Through a move away from the traditional 

‘one size fits all’ approach to a purposedriven 

model, the Design Group aims 

to create a VET system that not only 

caters to industry requirements, but also 

empowers a broader spectrum of learners 

with essential life skills. 

With a focus on action-learning and 

purpose-led design, the Design Group is 

committed to delivering tangible results 

and recommendations to skills ministers 

by the end of this year. This transformative 

period in VET history signals a turning 

point in the sector’s evolution, as 

stakeholders collaborate to shape a more 

dynamic and responsive qualification 

system for the future. The stage is set for 

a new chapter in VET – one that promises 

to unlock the full potential of vocational 

education and training in Australia. 

To enable a stronger and more strategic 

voice for your industry, get involved. 

Service and Creative Skill 

Australia (SaCSA) 

Service and Creative Skills Australia 

(SaCSA) is a not-for-profit, industry-led 

Jobs and Skills Council representing the 

arts, personal services, retail, tourism, and 

hospitality sectors. 

SaCSA provides all industry stakeholders 

with the opportunity to share their insights 

and have a voice. They listen to all sectors 

of industry – large and small, metro and 

regional. 

There are several ways you can get 

involved and engage with SaCSA. To 

ensure your organisation has a voice in 

shaping the future of the industry and 

driving positive change, check out 

www.sacsa.org.au. 

/ 42 

REVIEW

ACCOMMODATION/ TOM FITZGERALD 

STAR SIGHTING 

AN ICONIC NEW ENTERTAINMENT AND LEISURE RESORT IS SET TO TRANSFORM THE QUEENSLAND HOTEL LANDSCAPE. 

The countdown is on, with the highly 

anticipated Queen’s Wharf and Star 

Brisbane set to begin a staged opening on 

29 August 2024. 

As discussed by chief operating officer 

for The Star Brisbane, Kelvin Dodt, at the 

QHA’s recent Hotel Market & Economic 

Outlook event, this wasn’t planned, 

although the timing is somewhat fitting 

given that the ever-popular Riverfire event 

will be lighting up the sky as part of the 

Brisbane Festival, which coincides with 

the opening date. 

The $3.6 billion entertainment hub 

stretches across one kilometre of river 

frontage, from the Victoria Bridge to the 

Goodwill Bridge, and from the river’s edge 

to George Street. Remarkably, to put the 

size and scale into perspective, Queen’s 

Wharf forms 10% of the CBD footprint. 

The accommodation offering will be a 

significant addition to the hotel stock 

available for Queensland, and will be a key 

contributor to the publicised need to meet 

future demand in the sunshine state. 

The Star Grand Brisbane, located across 

two arc-shaped towers overlooking the 

Brisbane River and boasting 340 luxury 

rooms, will enter the market as the city’s 

newest five-star hotel. The venue offers 

three pools with spectacular views of the 

Brisbane River and South Bank. Hotel 

guests can enjoy direct access to worldclass 

restaurants, bars, retail facilities, and 

entertainment. 

The Star Grand Brisbane will be the 

first world-class hotel earmarked for 

the precinct, and will be among the 

attractions to open on day one, along with 

the Sky Deck viewing platform perched 

100 metres above the Brisbane River, the 

main casino gaming floor, the Neville 

Bonnor Bridge, and an events centre 

boasting the city’s largest ballroom. 

A further two hotels are due to open in 

subsequent stages at Queen’s Wharf – 

The Dorsett (387 rooms) and Australia’s 

only ultra-luxury Rosewood Hotel (200 

rooms). Once fully up and running, 

there will be more than 50 food and 

beverage offerings in a precinct that will 

undoubtedly become a focal point for 

Brisbane in the lead-up to the Olympic 

Games in 2032. 

The new precinct has proven to be a 

destination of choice for business events, 

with The Star Entertainment Group 

reporting a surge in bookings, including 

the AHA National Awards, the Queensland 

Tourism Awards Gala Ceremony, and 

many other events that will be held this 

year at Queen’s Wharf. 

Hundreds of the country’s leading event 

and conference organisers will also head 

to Brisbane next year as the Brisbane 

Economic Development Agency (BEDA) 

and The Star Brisbane join forces to host 

the Professional Conference Organisers 

Association Conference (PCOA25) at the 

beginning of December 2025. 

Kelvin said interest in The Star Brisbane 

and Queen’s Wharf event spaces has 

exceeded their expectations. 

“We are incredibly proud to work with 

BEDA and PCOA to showcase the best 

of Brisbane to Australia’s top conference 

organisers, event planners, and meeting 

industry professionals and help drive 

future business for the city,” he said. 

Additionally, some interesting stats in 

relation to corporate travel bookings have 

revealed workers heading to Brisbane 

are more likely to tack extra time onto a 

business trip, making it Australia’s leisure 

capital. 

Data for the period of October 2023 to 

March 2024 showed the average work 

trip booked with Flight Centre’s Corporate 

Traveller to Brisbane averaged 5.2 days, 

which is ahead of Sydney’s 4.1 days and 

Melbourne’s 4.6 days. Gold Coast and 

Sunshine Coast results show work trips to 

the holiday destinations average 4.5 and 

4.6 days respectively. 

Brisbane Airport spokesman, Peter 

Doherty, said the city’s stunning riverfront, 

lively arts and cultural scene, world-class 

dining, and subtropical climate provide 

plenty of reasons to extend a business trip. 

“We expect the staged opening of Queens 

Wharf in August to provide even more 

compelling reasons for business travellers 

to linger longer,” he said. 

While many Queen’s Wharf venues are 

set to open in August, others will follow 

a progressive opening schedule that will 

ultimately deliver more than 1,000 hotel 

rooms, up to 2,000 residential apartments, 

more than 50 bars and restaurants, and 

an estimated 1.4 million additional visitors 

to Brisbane. 

The Star Brisbane CEO, Daniel Finch, said 

the Queen’s Wharf announcement was 

the first of many locking in opening dates 

for a plethora of attractions. 

“Like the rest of Brisbane, I am excited 

for this game-changing development 

to invigorate the CBD, including our 

nighttime economy. We will soon 

announce more exact dates for the diary,” 

he said. 

theaustralian.com.au/business/aviation/brisbanenamed-countrys-bleisure-capital-as-corporatetravellers-extend-work-trips-in-the-river-city/newsstory/30e033e4a6eb985e9b903c26ae1b1e97. 

meetings-conventions-asia.com/News/ 

Destinations/The-Star-Brisbane-Event-Centreslated-to-open-in-April-2024. 

couriermail.com.au/news/queensland/openingdate-for-queens-wharf-locked-in/news-story/88bc 

366e164f8a9c9a612c0ffc58eb27. 

REVIEW / 43

ARE THEY REALLY DOING THE LAUNDRY? 

THE ANTI-MONEY LAUNDERING AND COUNTER-TERRORISM FINANCING ACT 2006 (CTH) AIMS TO 

COMBAT MONEY LAUNDERING AND TERRORISM FINANCING IN AUSTRALIA. 

The AML/CTF Act places obligations on 

certain businesses to report transactions 

and suspicious activities to the Australian 

Transaction Reports and Analysis Centre 

(AUSTRAC). All hotels with electronic 

gaming machines (EGMs) must enrol 

with AUSTRAC as reporting entities, 

and those venues licenced to operate 16 

or more EGMs must maintain an AML/ 

CTF program and complete an annual 

AUSTRAC compliance report. 

Money laundering is the process by which 

illegally obtained funds are given the 

appearance of having been legitimately 

obtained. The recently released Money 

Laundering in Australia National Risk 

Assessment 2024 is an important 

contribution to Australia’s efforts to 

counter money laundering and other 

serious crimes. 

It brings together insights from across 

Australia’s law enforcement, intelligence, 

and regulatory agencies, private sector 

stakeholders, and international financial 

intelligence units to assess the risks 

associated with money laundering. It 

also assesses crimes that generate 

illicit proceeds, as well as the methods 

and channels used to launder funds in 

Australia. 

Key findings 

1. Crimes generating the highest value of 

illicit proceeds that require laundering 

are assessed to be drug offences, tax 

and revenue crimes, and defrauding 

government-funded programs. The 

illicit drug market is a key driver of 

money laundering in Australia. 

2. Criminals continue to use established 

channels such as cash, luxury goods, 

real estate, domestic banks, casinos, 

and remitters to launder funds in 

Australia. 

3. Criminal use of digital currency, 

digital currency exchanges, 

unregistered remitters, and bullion 

dealers is increasing. 

Pubs and clubs 

Nationally, there are 4,013 pubs and 

clubs enrolled with AUSTRAC, and they 

are assessed as posing a medium and 

stable money laundering vulnerability. 

Pubs and clubs are likely used by a small 

number of criminals to launder funds at 

scale, however, significant proceeds from 

crime are being spent on lifestyle choices. 

Opportunistic offenders are also likely to 

use them to launder smaller amounts of 

criminal proceeds. 

Australian pubs and clubs offer a range of 

gambling services, including EGMs and 

cash redemption terminals. Key gambling 

services they offer include: 

• EGMs 

• totalisator betting 

• Keno (rapid draw lottery game) and 

other lotteries 

• social poker tournaments. 

EGMs have been identified as one of the 

higher-risk gambling services offered, 

mainly due to the scale of funds that can 

be moved. Many EGMs have limits on the 

volume that can be processed, ranging 

from $100 to $10,000. 

Risk rating 

Conditional vulnerability statement: 

Very high 

Risk requires immediate and sustained 

attention. The channel/method is used in 

the majority cases of money laundering 

and there are many barriers to detecting 

and disrupting criminal actors. 

High 

Risk requires ongoing attention and 

assessment. The channel/method is 

used in many cases of money laundering 

and there are barriers to detecting and 

disrupting criminal actors. 

Medium 

Risk requires ongoing monitoring and 

further assessment. The channel/method 

is frequently used for money laundering 

and there are barriers to detecting and 

disrupting criminal actors. 

Low 

Risk is acceptable but may require 

monitoring. There is limited evidence 

the channel/method is used for money 

laundering but inherit vulnerabilities could 

be exploited by criminal actors. 

Very low 

Risk is acceptable and does not require 

monitoring. There is very limited or no 

evidence the channel/method is used for 

money laundering. 

Queensland’s framework 

Queensland has a different gaming 

framework than other states, with: 

• a maximum of 45 EGMs per venue 

• a low cash input limit on EGMs 

($199.99) 

• a maximum cash payout limit of $5,000 

Observed money laundering 

methodologies include: 

• high-volume cheque payouts 

• machine payouts with little or no play 

• cheque-buying 

• collecting payouts from EGMs played 

by third parties 

• buying and selling winning tickets 

However, large-scale money laundering 

through EGMs, while occurring, is not 

widespread. 

/ 44 

REVIEW

INDUSTRY ENGAGEMENT/ DAMIEN STEELE 

 

New South Wales Crime Commission project 

In 2022, the New South Wales Crime Commission 

released the final report of its inquiry into the use 

of EGMs at pubs and clubs for money laundering. 

Notably, the inquiry found that large-scale dealing 

with the proceeds of crime through EGMs is 

occurring, but money laundering (which includes 

the intent to conceal) is not widespread. The inquiry 

noted that using EGMs to launder large amounts 

of criminal proceeds is probably too high-risk and 

inefficient. 

QHA hotel support and uplift program 

The QHA is undertaking a proactive approach 

to supporting members with their AUSTRAC 

compliance obligations through providing expert 

assistance, education, and resource materials. The 

QHA is supporting members with gaming machines 

with their AML-CTF compliance by providing free 

training sessions. The training will cover the core 

compliance obligations, risk areas, AUSTRAC, 

enrolment, reporting requirements, ML/TF risk 

assessment, transaction monitoring, independent 

reviews, enhanced customer due diligence, PEPs, 

and board/senior management oversight. 

Source acknowledgement: AUSTRAC for the Commonwealth 

of Australia, Money Laundering in Australia - National Risk 

Assessment 2024. 

CALENDAR 

SEPTEMBER 

2024. 

RMLV 

 

 

 

 

 

CLO/GNT 

 

 

 

RMLV & CLO/GNT 

 

 

 

 

DEVELOPING HOTEL 

MANAGEMENT SKILLS 

 

 

 

BOOK TRAINING NOW

NO RHYME, 

NO REASON 

JUST TWO MATES WITH PLENTY OF CRAZY IDEAS 

AND A PASSION FOR CRACKING GOOD BEER. 

If we’ve learnt anything, it’s that to be 

successful in Australia’s kaleidoscopic craft beer 

industry, you need to have a little bit of fun. As 

Queenslanders, I think we all respond well to 

businesses with uncompromising character and 

an unapologetic sense of humour – which really 

just sums up Working Title Brew Co. 

In 2021, co-founders Luke Shield and Mark 

Howes started contract brewing for no reason 

other than to create what they wanted, how 

they wanted, and when they wanted. Luke said 

they’ve both been in the industry for some time 

now, and after doing the whole ‘core range beer’ 

thing, they were a little tired of it. 

/ 46 

REVIEW

A CRAFTY BUNCH/ WORKING TITLE BREW CO 

“There’s obviously an incredible skill set 

required to pump out consistent corerange 

beers, but for us, that format has 

gotten a bit stale. Now, we’re all about 

old faithfuls, new concoctions, and a 

few serendipitous cock-ups along the 

way. Let’s be honest, most of our beers 

are loosely developed over… well, a 

few beers. 

“Our name was adopted as a sort of 

in-joke – we’re a work in progress. We 

don’t make the same beer twice, which 

keeps the line-up fresh and forces us to 

push the boundaries of beer, allowing 

us to experiment with ingredients and 

pivot at the drop of a hat. 

“It also helps that we’re both massive 

film buffs. You may have noticed all of 

our beers are named after feature films. 

Unless you work for a litigious film 

studio of course, then our names are all 

just completely random and generated 

by AI,” he said. 

It would be fair to say that, in 

addition to the craft brewery’s insane, 

technicoloured assortment of beers, 

Working Title Brew Co’s success 

comes from its authenticity. With a 

background in marketing, design, and 

working as a freelancer for 10 years 

churning out content for other venues 

in Brisbane, Luke decided he could 

handle all of the brewery’s branding 

in-house. 

Based on the film titles they select as 

beer names, the pair work together on 

all kinds of can concepts with a focus 

on fun, vibrant and retro patterns, and 

beautiful typography. Mark said not all 

of the designs are winners, but they 

have a lot of fun with it anyway, which 

seems to be paying off. 

“We successfully ignore any measure 

of success. Of course, I’m joking, 

we’ve done a terrible job at that too. 

By balancing market-relevant trends 

with just dumb stuff that we want to do, 

we maintain a veil of hype, with true 

innovation lurking behind. We talk a lot 

about wanting to do everything, but 

doing it well. 

“If we’re making a historical style, 

we don’t just want to be offhand 

about it – we try to delve deep into it. 

Recently, we made an Oktoberfestbier, 

which requires doing things that our 

little brewery can’t do. In the end, 

we engineered a way around it and 

actually changed how our brewery 

system operates so we could be more 

historically accurate. 

REVIEW /47

“OUR NAME WAS ADOPTED 

AS A SORT OF IN-JOKE 

– WE’RE A WORK IN 

PROGRESS. WE DON’T MAKE 

THE SAME BEER TWICE, 

WHICH KEEPS THE LINE-UP 

FRESH AND FORCES US TO 

PUSH THE BOUNDARIES 

OF BEER, ALLOWING US 

TO EXPERIMENT WITH 

INGREDIENTS AND PIVOT 

AT THE DROP OF A HAT." 

“On the other hand, if we’re making 

a new style, we try to really push the 

boundaries. Recently, we made a 

raw NEIPA and flew against almost 

everything we learnt at beer school 

by not boiling the wort. We tempermake 

pale ale, create spontaneously 

fermented sours with native yeast, 

make IPA with beer aged in barrels for 

years, and create elderflower mead 

using honey from the hive on the roof 

of our brewery,” he said. 

Luke and Mark genuinely 

love trying new and weird 

stuff, and endeavour 

to bring out flavours 

using as many unique 

and interesting 

ingredients as 

possible. In fact, the pair have made 

beers using 100 kilograms of bunya 

pine needles, blanched and frozen 

pistachios, dried habaneros, whole sour 

cherries that required nine hours of 

hand-destemming, dried elderflower, 

a hollowed-out bunya pine tree, 

yuzu vinegar, backyard-grown mint, 

mushrooms, and a variety of native 

botanicals. Clearly, nothing is off limits 

when it comes to Working Title 

Brew Co. 

Luke said, despite their favourite days 

including hanging out in the brewery 

with a pipet, a beer, a measuring 

cylinder, and as many weird ingredients 

that they can get their hands on, it’s 

also incredibly important for them to 

cater for everyone. 

“There’s nothing worse than taking a 

non-beer drinking partner to a brewery 

and watching them stare daggers 

as they sip on a water and tap their 

watch. For this reason, we’ve included 

an amazing rotating list of young 

wine from local producers, and have 

a six-bottle Vintec system pouring an 

incredible collection of 20-year-old 

wines from Mark’s family cellar. These 

are wines you simply cannot get 

anywhere else. 

“Add to this our weekly cocktail 

specials, local spirits, and mulled 

mead, and you’ve got yourself a happy 

partner. When it comes to the kitchen, 

/ 48 

REVIEW


we’re all about fresh, flavourful, and 

fun food – pulling on plenty of Asian 

flavours and influences, but delivering 

something uniquely ours. We feel that 

our brewery has been unapologetic 

in its pursuit of flavour and innovation 

thus far, and our kitchen is no 

exception. 

“It doesn't matter whether you're 

chasing a quick snack of fried ponzu 

crocodile with a beer, a lunchtime 

donburi with our house duck and plum 

sausage, a pig head and blue cheese 

croquette bao, or the perfect sirloin and 

wine pairing – we've got your tastebuds 

well and truly covered,” he said. 

Working Title Brew Co is nestled in a 

repurposed warehouse in Newstead, 

which was previously the Doggett 

Street Art Gallery. As a little nod to the 

building’s unique history, Luke and 

Mark have a dedicated wall that allows 

local artists to showcase their work, 

which rotates monthly. 

In addition to a focus on unique beers, 

food, wine, cocktails, and spirits, 

Working Title Brew Co has an intrinsic 

connection to its local community, as 

all great craft brewery’s do. 

Of course, beyond just broadening the 

horizons of Queensland’s food and 

beverage industry with fun ideas and 

quirky flavours, we’ve also learnt that 

independent breweries are an integral 

part of our state’s identity, culture, 

social fabric, and economy. 

Which is why it’s always so 

unfortunate to hear that the market is 

going through some challenges. 

“I think a major trend in the craft 

brewing industry at the moment is 

survival – which sucks. I see loads of 

$50 cartons of lager for sale, which 

surely barely covers costs, and simply 

appeals to the masses. In my very 

humble opinion, these are misguided 

decisions based on fear, and means 

that independent beer is now hardly 

differentiated from macro beer. 

“The very things that separated 

independent beer, such as discovery, 

innovation and choice, are now no 

longer activated. Frankly, it’s a trend 

that there aren’t enough trends in the 

brewing industry. Which is why craft 

breweries should understand that if 

they try and fail, they shouldn’t just 

make cheap lager, they should try 

something else that fails a little bit less. 

“Experience, discovery, and 

diversification in the hospitality 

industry will diminish without craft 

breweries, but helping is super easy – 

just support local! It costs hotels and 

pubs around $1 more per schooner to 

buy independent, which is well worth 

it when craft breweries contribute so 

much to the industry. 

REVIEW /49


“The best way for venues to lend a hand is to 

give a tap or two more to local independents, 

because they work tirelessly to make really 

interesting beer experiences. On the other 

hand, if you want to support Working Title Brew 

Co directly, please just offer us a ludicrous 

amount of money to buy the brand,” Mark said. 

At the moment, Luke and Mark are exploring 

the endless possibilities of beer and food 

events, regularly launching new brews with 

paired canapes while hosting beer and wine 

degustations and themed days that celebrate 

the particular styles they love. 

Further enhancing Working Title Brew Co’s 

already diverse offering, the pair are also 

planning to turn the upstairs area of their venue 

into a whisky bar, complete with boilermakers 

and paired bites. 

Described as an ‘inverse speakeasy’, this 

neat little space will be loaded with rare and 

limited whisky that guests will struggle to find 

elsewhere – where you won’t find a Laphroaig 

10, you will find a Laphroaig Lore. 

It’s certainly obvious that Luke and Mark 

absolutely love what they do, which is probably 

why the future is looking bright for Working Title 

Brew Co, and every other craft brewery 

out there with a focus on quality, 

experimentation, and simply having fun. 

“The industry as a whole is definitely 

experiencing a downturn at the moment due 

to rising costs and inflation, so it’s important to 

keep honing our offering and providing a truly 

unique experience every time someone pays 

our taproom a visit or cracks open one of our 

cans in the comfort of their own home. 

“Our trademark brackets signify the open and 

close of a working title for a film, which 

echoes the belief that our beers 

can shift at any given moment, 

along with our can designs. 

For us, our brewery’s name is 

a fitting one, and encompasses 

everything we’ve set out to 

achieve in both beer and design 

– we’ll get there. 

“We feel incredibly blessed to 

be able to do what we do, and 

we’ll keep doing it until Mark’s 

knees give out, so at least until 

2025,” Luke said. 

/ 50 

REVIEW

SUNSHINE COAST 

TURF CLUB 

21 21 AUGU 

2024 2024 

tickets 

available now!

BREWING FOR BIODIVERSITY 

SIX ARTISTS, SIX SPECIES, AND ONE SPECTACULAR HAZY PALE ALE. 

For National Science Week (10 to 18 

August 2024), Straddie Brewing Co 

has partnered with The University of 

Queensland's Centre for Biodiversity 

and Conservation Science to highlight 

threatened species. 

Moreton Bay is a globally significant 

seascape with outstanding natural assets. 

Over 1,000 native animal species, many 

threatened, live in the region or rely on its 

diverse habitats during migration. 

Living on the doorstep of one of Australia’s 

fastest-growing population centres, which 

is also preparing to host the 2032 Olympic 

Games, many of these species face 

numerous threats and need our help. 

By donating $10 from each carton sold, 

Straddie Brewing Co’s Brewing for 

Biodiversity initiative aims to help the 

Centre of Biodiversity and Conservation 

Science protect these species via 

important conservation research. 

The brewery’s first ever hazy pale ale 

release will feature beautiful designs from 

six different artists, each representing one 

of the threatened species. 

Customers can scan the QR codes on 

the cans to learn more about each, in 

addition to the work being done to better 

understand some of Quandamooka 

Country's most vulnerable species, the 

pressures on their survival, and what must 

be done to protect them. 

The official Brewing for Biodiversity event 

will be held on Sunday, 18 August at 

Straddie Brewing Co’s beautiful venue in 

Dunwich, North Stradbroke Island, with 

all proceeds from the hazy pale ale karma 

keg being donated to The University of 

Queensland's Centre for Biodiversity and 

Conversation Science so they can continue 

their important research. 

In addition to the special beer release, 

there will also be an enriching and 

entertaining discussion about Moreton 

Bay’s outstanding biodiversity and the 

conservation action needed to keep the 

region healthy. 

Those interested can register at 

straddiebrewing.com.au/news or find out 

more at straddiebrewing.com.au. 

/ 52 

REVIEW

A CRAFTY BUNCH/ STRADDIE BREWING CO 

INDO-PACIFIC 

LEOPARD SHARK COPEPODS EASTERN CURLEW 

SPECIES 

The Indo-Pacific leopard shark is globally 

endangered due to commercial fishing, 

but Moreton Bay is home to its largest 

known aggregation. Every donation goes 

towards helping scientists understand the 

significance of Quandamooka Country 

to the shark’s seasonal migration along 

Australia’s east coast. 

ARTIST 

Zoe Wolfe (@zw.doodles) is an emerging 

illustrator with a background in graphic 

design, environmental science, and 

sustainability. A love of nature shapes 

her drawings, in particular, Minjerribah’s 

unique and diverse ecosystems. As a 

North Stradbroke Island artist, she draws 

with levity and a tendency towards 

obsessive patterning that stems from 

years of doodling. 

SPECIES 

Copepods are microscopic but mighty. 

They help power our cars, regulate 

our climate, feed marine life, and are 

sensitive to environmental changes. All 

money raised through this initiative will 

help scientists monitor 200 species of 

copepods to track the health of Moreton 

Bay. 

ARTIST 

Gabriel D’Hage-Craig (@gabezghost) 

has been visiting North Stradbroke Island 

his whole life, permanently moving to 

Straddie six years ago. Coming from a 

family of artists and with a Bachelor of 

Fine Arts and a Master of Interactive 

Media, Gabriel’s present focus is digital 

platforms and craft beer can design. His 

large-scale mural, ‘Minjerribah Waters’, 

can be viewed at Straddie Brewing Co in 

Dunwich. 

SPECIES 

The Eastern curlew is critically 

endangered in Australia. Each year, it 

travels across the world to Quandamooka 

Country, one of its last strongholds, where 

it enjoys food nestled away in the region’s 

mudflats. The Brewing for Biodiversity 

initiative will help scientists develop 

conservation strategies for the species. 

ARTIST 

Tamara Armstrong (@tamara_armstrong_ 

art) is an award-winning artist based 

in South East Queensland. She’s been 

a finalist in some of Australia's most 

prestigious art awards for female painters, 

including the Portia Geach Memorial 

Award, Salon des Refusès, the Kennedy 

Prize, the Redland Bay Award, and the 

Brisbane Portrait Prize. Tamara paints to 

understand her life and cultural heritage 

as she lives it, blending her innate love 

for colour and nature with contemporary 

perspectives of connection to create 

visually bold and uplifting imagery.

GREY MANGROVE OYSTER REEF WHITE’S SEAHORSE 

SPECIES 

As a true battler in Moreton Bay, the grey 

mangrove can withstand inhospitable 

environmental conditions. These large 

trees are critical for the survival of a 

myriad of fish, birds, and microbats. 

Every donation will help scientists 

establish the mangrove’s resilience to 

climate change and its influence on 

future biodiversity. 

ARTIST 

Jess Scott’s (@starfishstudio) art is 

deeply rooted in the natural world. As 

a Minjerribah artist, she loves sharing 

the vibrant culture and landscapes of 

Straddie. Utilising pen and ink, and 

usually fabric as the final medium, each 

of her pieces tells a story and is a study 

of the patterns found in nature. 

SPECIES 

Oyster reefs not only provide delicious 

seafood, but are also exceptional at 

filtering water and acting as a perfect 

habitat for other marine animals. As 

they’re unfortunately declining by 96% 

in Quandamooka Country, all funds 

raised support the biological and legal 

research needed for expansive oyster 

reef restoration. 

ARTIST 

Tania Budd (@taniabudd.art.life) is a 

visual artist and maker based on North 

Stradbroke Island. Having studied 

clothing, textile design, and other various 

art modalities at the Brisbane Institute 

of Art, she values when the process of 

making art is as organic as nature itself. 

Tania paints, makes marks directly on a 

canvas laid upon the earth, or weaves 

and stitches with naturally found fibres. 

SPECIES 

White’s seahorse is only found in eastern 

Australia but is endangered due to 

habitat loss. As little is known about the 

species in Moreton Bay, donations help 

scientists gain critical information for the 

protection of this seahorse. 

ARTIST 

Jarad Danby (@_danby) is a largescale 

muralist, contemporary realistic 

oil painter, and illustrator from the 

Redlands. He has been painting murals 

since 2019 and completes most of his 

work in regional towns throughout 

Queensland, New South Wales, and 

Tasmania. He calls Stradbroke Island 

home during the brief intervals when 

he’s not traversing the country. His largescale 

mural, ‘Ludo at Amity’, can also be 

viewed at the brewery. 

/ 54 

REVIEW


on 

THE 

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5 DEATH 

ELIMINATION FORMAT 

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OR PHONE 3221 6999 

RINK SPONSORSHIPS AVAILABLE 

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+ EVENT COLLATERAL + MORE 

CONTACT US 

FOR MORE 

INFORMATION 

REVIEW /55

A CRAFTY BUNCH/ COOPERS 

A TROPICAL TWIST 

COOPERS BREWERY HAS LAUNCHED ITS ANNUAL 

EXTRA-STRONG BREW – THE 2024 VINTAGE ALE. 

Each year, the expert brewing team at Coopers creates an 

exclusive craft-style ale with a distinctive blend of hops, 

solidifying its status as one of Australia’s most anticipated 

beers. Keeping true to its vintage heritage, this year’s 

premium craft style beer is a full-bodied, extra-strong ale with 

an IBU of 65 and an alcohol level of 7.5% ABV. 

The heroes of Coopers 2024 Vintage Ale are the unique hops 

– including a German variety, Solero, and a new hop from the 

United States, Bru-1. This pairing offers a blend of pineapple, 

mango, and passionfruit aromas with herbal and citrus 

notes. On the palate, this bold ale displays berry, spice, and 

melon characters balanced by a moderate bitterness with a 

lingering finish. 

Coopers vintage ale tradition is an ode to the art of brewing, 

with each annual release characterised by a different, careful 

selection of hop varieties. Vintage ale sits prominently in 

Australia’s niche high ABV beer category, which has grown 

as a share of the nation’s total beer market in recent times. 

Managing director and chief brewer at Coopers, Dr Tim 

Cooper, said the 2024 Vintage Ale has maintained its 

reputation as a complex, premium craft beer, with an 

emphasis on its unique hop selection. 

“The hops pairing creates an intriguing balance of tropical 

fruit and herbal notes while maintaining a pleasant level of 

bitterness on the palate. We know that exclusive seasonal 

brews are a real hit with Australian drinkers, and we expect 

this year’s vintage release will be no exception. 

“The flavour and aromas of Coopers 2024 Vintage Ale are 

accentuated by rolling the bottle before opening and gently 

pouring its contents into a stemmed beer glass. It is best 

savoured with rich foods and perfect for the cooler months. 

“While it’s perfect to drink right away, the vintage ale can also 

be stored under cellar conditions to bring its robust, malty 

characters to the forefront. It has been released in limited 

quantities and is traditionally highly sought after, so fans 

should get in early to avoid missing out,” he said. 

This year’s release marks the 24th in Coopers Brewery’s 

Vintage Ale series since its inception in 1998. Launched in 

the lead up to Father’s Day, the new brew makes the perfect 

gift and is available at liquor stores in 355mL bottles, six 

packs, and 24-pack cartons. Beer enthusiasts can also taste 

the vintage ale on tap at selected venues across the country 

for a limited time. 

/ 56 

REVIEW

S AV E 

THE DATE 

women 

in hotels 

16 october 2024 

Eatons Hill Hotel 

11aM UNTIL 4PM 

This exclusive hotel industry event is an 

excellent opportunity to network with hotel 

industry members and friends. 

Tickets available now at qha.org.au 

RSVP@ qha.org.au or phone 07 3221 6999

SOCAL 

IPA 

MOUNTAIN CULTURE BEER 

CO X STONE BREWING 

GREMLINS 2 

BARREL 

FERMENTED 

WILD THIOLISED 

HAZY IPA THE 

NEW BATCH 

REMOTE 

CONTROL 

DDH IPA 

MOUNTAIN CULTURE 

BEER CO 

HAZY HARVEST 

FRESH HOP IPA 

BRIDGE ROAD BREWERS X 

MOFFAT BEACH BREWING CO 

WORKING TITLE BREW CO X 

ONE DROP BREWING CO 

Bitter pine for mine and that’s 

just fine. Sure, there’s a hint of 

grapefruit and citrus, but it's 

subtle. This beer embodies 

all there is to love about West 

Coast IPAs. This collab is 

special. 

It's super funky, fruity, and way 

out there. Don’t get me wrong, 

I enjoyed it, but I couldn’t 

help but think that it was a 

sour that identified as an IPA. 

Tart is how I would describe 

it best with strong notes of 

stone fruit and some hints of 

banana in the mix. Finishing 

this drop, I was somewhat 

perplexed, which was only 

further compounded when I 

read the description on the 

can. The brewers certainly had 

fun making this one. 

Sometimes you don’t want 

an outlandish scientific 

experiment (although, in 

fairness, that is how true 

mind-shattering discoveries 

are made), you just want 

an ever-reliable, punchy 

IPA that’s silky smooth 

and bursting with classic 

tropical fruit notes of mango, 

pineapple, and passionfruit. 

Light, fluffy, and sessionable, 

you will be left wanting more. 

A lush mouthfeel makes way 

for beautiful notes of peach, 

passionfruit, and melon with a 

delicate touch of spice. There’s 

a gentle bitterness throughout. 

Partnering with one of 

Australia’s most awarded 

breweries in Moffat Beach has 

paid dividends for Bridge Road 

Brewers. Great drop. Again, 

such a great series of freshlyhopped 

beers. 

/ 58 

REVIEW

TOP DROP 

SUBTROPIC 

LOW CARB 

HAZY PALE 

GREEN BEACON 

BREWING CO 

SCENIC ROUTE 

SESSION HAZY 

MOUNTAIN CULTURE 

BEER CO 

NELSON 

VALLEY 

HAZY IPA 

BLACK HOPS BREWING 

2024 IMPERIAL 

STOUT 

FELONS BREWING CO 

Surprise! A low carb beer 

that is actually full of flavour – 

tropical, hoppy, refreshing, and 

easy to drink. With 70% less 

carbs than a regular hazy pale, 

it turns out you can be kind to 

your tastebuds and waistline 

at the same time. 

Magic. Subtle bitterness, notes 

of apricot and peach with a 

clean, dry finish. Class act. 

Beautifully well-balanced 

notes of gooseberry, 

passionfruit, and lychee with 

a hint of white wine. This is 

layered with the flavour of 

freshly-squeezed orange 

juice and a soft wheat malt 

character. Black Hops, you 

have done it again. 

The fourth instalment of 

an annual run, this quality 

stout is a no-brainer to 

recommend. So smooth and 

easy to drink despite the big 

9.5% hit. The tasting notes 

hinted at dark chocolate and 

aniseed flavours, but expect 

smooth caramel in there too. 

So good. 

REVIEW /59

A CRAFTY 

BUNCH 

WHY NOT STOCK & SUPPORT 

Ballistic Beer Co 

At Ballistic we have a simple theory — fresh 

beer is the best beer. That’s why we brew in 

small batches, more frequently, and store it 

cold so you get the same blast of flavour our 

brewers do. Our pale ales, lagers, IPAs, sours, 

and special releases will blow away the 

traditional ideas and expectations of what 

beer should be. 

Set in an old World War II ammunitions 

factory in the historic, industrial suburb of 

Salisbury, Ballistic HQ is home to a team of 

innovative brewers who believe everyone 

should have the chance to enjoy a well 

crafted, quality beer. 

(07) 3277 6656 

ballisticbeer.com 

Brisbane Brewing Co 

We're Brisbane’s longest-running 

independent brewery, family-owned and 

serving award-winning beer since 2005. Our 

beers are brewed to suit the climate, bringing 

people who love to explore the world and 

locally made craft beer together. Welcoming, 

friendly, unpretentious, and easy-going, enjoy 

our beers on a hot summer or a cool and 

sunny winter day. 

(07) 3891 1011 

brisbanebrewing.com.au/wholesale 

Burleigh Brewing Co 

Founded in 2006 by Peta and Brennan 

Fielding, Burleigh Brewing was one of 

the first independent craft breweries in 

Queensland. Now celebrating 15 years of 

the brand, Burleigh Brewing has upgraded 

their taphouse in Burleigh Heads, won 

countless awards for both business and beer 

(a testament to their shared and individual 

strengths), grown to a team of 70, and in 

their own humble, hard-working way, helped 

transform the Gold Coast’s craft brewing 

scene into one of the most vibrant and 

thriving in the country. 

(07) 5593 6000 

burleighbrewing.com.au 

The Catchment Brewing Co 

Catchment Brewing Co, located in a 

beautiful art deco building in West End, is a 

fully functioning brewery, bar, and restaurant 

and your one stop shop for all things craft 

beer, awesome food, and functions. 

Whether sampling our medal-winning core 

range of beers named after iconic streets in 

the local catchment or the seasonal smash 

hits that will amaze you, it’s well worth a visit 

for a taste of West End. 

Catchment Brewing Co — for locals, by 

locals, everywhere. 

(07) 3846 1701 

bookings@catchmentbrewingco.com.au 

catchmentbrewingco.com.au 

Felons Brewing Co 

Founded by Brisbane locals, Felons 

Brewing Co is a modern-day brewery 

proudly positioned on the banks of the 

Brisbane River. Our brewery is nestled 

down under the Story Bridge, within 

Howard Smith Wharves. We truly 

believe that beer is what binds us all to 

this great part of the world and as proud 

brewers, we believe in brewing with 

passion and freedom. 

07 3188 9090 

felonsbrewingco.com.au 

Slipstream Brewing 

Slipstream Brewing is an independently 

owned brewery based in Brisbane. We are a 

small but passionate team producing some 

of the most accessible and sessionable craft 

beers in Australia. We’re the missing gap 

between bland beer and wanky beer, our 

beers hit the bullseye, brewed with nothing 

but pure flavour in mind. Hops are the 

heroes, and we milk them for all their worth. 

We love the freshness, the juiciness, the zing, 

and the zest. One sip, it tastes so good – 

capture that feeling and fill the fridge with it. 

Beer is the last thing you should settle on, so 

come and get caught in Slipstream. 

(07) 3892 4582 

slipstreambrewing.com.au 

/ 60 

REVIEW


QUEENSLAND LOCALS 

A CRAFTY 

BUNCH 

Mountain Culture Beer Co 

We’re Mountain Culture, the team behind 

a brewery whose sole focus is to make 

really good beer. Just ask the 60,000 GABS 

Hottest 100 voters who sent our beer, 

Status Quo Pale Ale, skyrocketing into the 

top spot. 

From our original brewpub in the Blue 

Mountains, we’re the independent cult 

brewery challenging itself to create a new 

standard of Australian brewing. 

mountainculture.com.au 

Scarborough Harbour Brewing Co 

Nestled in the Scarborough Marina on the 

Redcliffe Peninsula, our brewery is home 

to award-winning craft beers and delicious 

meals that can be enjoyed in our doublestorey 

venue that boasts views across the 

bay to the beautiful Glass House Mountains 

— a view best enjoyed with a beer in hand. 

1800 727 104 

scarboroughharbourbc.com.au 

Fortitude Brewing Co 

Fortitude Brewing Co delivers 

you 15 taps of fresh beer locally 

produced in our Tamborine 

Mountain Brewery. Enjoy a 

day trip up the mountain and 

visit our team for the best fresh 

pizza and tasting paddles. 

07 5545 4273 

fortitudebrewing.com.au 

REVIEW /61

PUB TALK/ PAUL ST JOHN-WOOD 

AROUND THE STATE 

AND BACK AGAIN 

Darling Downs Region Hoteliers Lunch 

– Burke and Wills Hotel Toowoomba 

On Tuesday 9 July, the QHA held the 

Darling Downs Hoteliers Lunch for 

publicans from around the region at the 

Burke and Wills Hotel Toowoomba. The 

event featured presentations from a range 

of QHA corporate partners and QHA 

representatives. 

Thank you to the 80 attendees who were 

able to take time out of their businesses 

to attend the lunch and network with 

industry colleagues and suppliers. A 

huge thank you to PFD Food Services for 

again generously providing a delicious 

lunch for all attendees and showcasing 

the renowned Humpty Doo Barramundi. 

Thank-you also to Albert Hakfoort and 

the team at the Burke and Wills Hotel for 

hosting the lunch meeting. 

QHA Regional Board Meeting – 

Rockhampton 

Thank you to the hoteliers and QHA 

partners who attended the QHA Regional 

Board Meeting at the Empire Apartments 

Hotel Rockhampton in July. The Regional 

Board Meeting continues to be an 

integral event on the annual calendar for 

QHA board members and key staff to 

visit regions and converse directly with 

hoteliers to understand their challenges 

and concerns. 

QHA & TAB Sunshine Coast 

Race Day 

The 2024 QHA & TAB Race Day is now 

only a matter of weeks away. The event 

will be held at the Sunshine Coast Turf 

Club (SCTC), Corbould Park Racecourse, 

Caloundra, on Wednesday 21 August. 

Three free tickets are available per 

QHA hotel member, which includes all 

hospitality for the event. The QHA & TAB 

Race Day is always a fantastic networking 

event for industry participants and the 

SCTC provides a unique experience for 

the event as we are so close to the racing 

action. We anticipate over 300 attendees, 

so ensure you confirm your tickets early. 

QHA/TAB Townsville Hoteliers Meeting 

and Cowboys Game 

On Thursday 29 July, TAB and the QHA 

held an event in Townsville for hoteliers 

and partners from across the state. The 

lunch featured a hoteliers meeting at 

the recently renovated Metropole Hotel 

Townsville, followed by networking 

refreshments, then onward to Queensland 

Country Bank Stadium to watch the 

North Queensland Cowboys take on the 

Melbourne Storm. 

Maryborough Region 

Hoteliers Meeting 

On Tuesday 3 September the QHA 

will host a publican’s lunch for 

hoteliers and their key staff from around 

the Maryborough Region at the Carriers 

Arms Hotel Maryborough. The lunch 

will feature discussions and business 

development presentations from a range 

of QHA staff and corporate partners. 

PFD Food Services will again generously 

showcase their products and provide 

a delicious lunch for all attendees, and 

of course, our beverage partners will 

ensure everyone remains well hydrated 

throughout. Details of the lunch have 

been sent to all venues in the region and 

registrations are 

now open. 

/ 62 

REVIEW

TRADE DIRECTORY 

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cleaning services | Triple certified 

Quality assured | EcoClean 

Certified using environmentally 

friendly products. 

Get 2 weeks free with any 

12 month contract when 

mentioning this advert. 

P: 1300 630 636 

citypropertyservices.com.au 

ADVERTISING & PROMOTION 

For more information on advertising and promoting 

your business in the QHA REVIEW contact Dave Swan. 

qhareview@qha.org.au or 0401 345 201 

REVIEW / 63

QHA PARTNERS & CORPORATE MEMBERS 

QHA Partners and Corporate Members are valued preferred suppliers to the Queensland hotel industry. The businesses listed 

in this directory are keen supporters of hotels in Queensland, and the QHA encourages member hotels to utilise their products 

and services. If a business wishes to find out how to become a QHA Partner or Corporate Member, please call Damian Steele, 

QHA Deputy Chief Executive, on (07) 3221 6999. 

ACCOUNTING/ TAX 

HLB Mann Judd - Chartered 

Accountants 

Ph: 07 3001 8800 

hlb.com.au 

Prosperity Advisers QLD 

Ph: 07 3007 1971 

prosperity.com.au 

SW Accountants 

& Advisors 

Ph: 07 3085 0888 

sw-au.com 

Quantaco 

Ph: 02 8346 6000 

quantaco.co 

Clarity Management 

Ph: 3058 9732 

claritymg.com.au 

McGrathNicol 

Ph: 07 3333 9800 

mcgrathnicol.com 

Trinitas Australia Pty Ltd 

Ph: 1300 836 025 

trinitas3.com.au 

ARCHITECTS / REPAIRS 

REFURBISHMENT/ 

RECONSTRUCTION / 

CONSTRUCTION 

Ashley Cooper Construction 

Ph: 07 3142 5915 

ashleycooper.com 

BSPN Architecture 

Ph: 07 3851 9100 

bpsn.com.au 

Caughley & Co 

Ph: 0434 549 242 

caughleyco.com.au 

Eurofurn 

Ph: 07 3216 5887 

eurofurn.com.au 

Rohrig Constructions 

Ph: 07 3257 4411 

rohrlg.com.au 

Liife Architecture 

Ph: 0401 384 547 

archliife.com 

BEVERAGES 

Accolade Wines 

Ph: 07 3252 7933 

accolade-wines.com 

Brown-Forman 

Australia P/L 

Ph: 07 3010 2000 

brown-forman.com 

Campari Australia Pty Ltd 

Ph: 07 3253 1801 

camparigroup.com.au 

Carlton & United 

Breweries 

Ph: 07 3666 4104 

cub.com.au 

Coca-Cola Europacific 

Partners 

Ph: 13 26 53 

ccamatil.com 

Coopers Brewery 

Ph: 07 3275 3732 

coopers.com.au 

CUB Premium Beverages 

Ph: 07 3666 4104 

cub.com.au 

Diageo 

Ph: 07 3257 0800 

diageo.com 

Lion 

Ph: 07 3361 7400 

lionco.com 

Paramount Liquor 

Ph: 0429 448 523 

www.paramountliquor. 

com.au 

Pernod-Ricard Australia 

Ph: 07 3340 5471 

pernod-ricard.com 

Red Bull Australia 

Ph: 02 9023 2892 

redbull.com.au 

Samuel Smith & Son 

Ph: 07 3373 5777 

samsmith.com 

Southtrade International 

Ph: 07 3085 7418 

southtradeint.com.au 

Treasury Wine Estates 

Ph: 03 9685 8000 

treasurywineestates.com 

Flying Foam Pty Ltd 

Ph: 0413 447 711 

flyingfoam.com.au 

4 Hearts Brewing 

Ph: 07 3281 1004 

admin@4heartsbrewing.com 

4heartsbrewing.com 

BUILDING SUPPLIES 

& SERVICES 

Bunnings 

Ph: 07 3452 5725 

bunnings.com.au 

EDUCATION, TRAINING 

& EMPLOYMENT 

Best Security - 

Security & Training 

Ph: 07 3212 8460 

bestsecurlty.net.au 

Alliance Abroad 

International Pty Ltd 

Ph: 0450 232 460 

allianceabroad.com 

BTAQ Consulting 

Ph: 0408 437 643 

btaq.com.au 

Find HQ 

Ph: 0431 376 689 

findachef.net.au 

Frontier Leadership 

Ph: 0423 097 246 

frontierleadership.edu.au 

Federation Academy 

Ph: 0423 097 246 

federationacademy.edu.au 

Prime Effect 

Ph: 0406 500 171 

primeeffect.com.au 

NoVacancy Hotel & 

Accommodation 

Industry Expo 

Ph: 0447 456 085 

novacancy.com.au 

Owner Manager Program 

Ph: 0437 834 195 

ownermanager.com.au 

Sero Institute 

Ph: 1800 206 010 

seroinstitute.edu.au 

The Talent Playbook 

Ph: 07 3822 9665 

thetalentplaybook.com.au 

TAFE Queensland 

Ph: 1300 308 233 

tafeqld.edu.au 

ENERGY GAS/POWER 

BOC Limited 

Ph: 07 3212 4135 

boc.com.au 

TransTasman 

Energy Group 

Ph: 1300 118 834 

tteg.com.au 

Solar Connected 

Ph: 0432 600 788 

solarconnected.com.au 

Spinifex Energy 

Ph: 0419 108 638 

spinifexenergy.com.au 

FINANCES, BANKING, 

INSURANCE & 

INVESTMENTS 

BDO Australia 

Ph: 07 3237 5999 

bdo.com.au 

Commonwealth Bank of 

Australia 

Ph: 0476 824 307 

CommBank.com.au 

Gallagher Insurance Brokers 

Brisbane: 07 3367 5000 

Nth QLD: 07 4753 5311 

Toowoomba: 07 4639 7102 

ajg.com.au 

Green Finance Group 

Ph: 0457 883 700 

greenfinancegroup.com.au 

Waratah Debt Capital 

Ph: 0448 681 783 

waratahmanagement. 

com.au 

Westpac Banking 

Corporation 

Ph: 0438 701 195 

westpac.com.au 

Banktech 

Ph: 1800 080 910 

banktech.com.au 

BUPA - health insurance 

Ph: 134 135 

(quote ID 2139463) 

bupa.com.au 


Ph: 1300 836 025 


Matrix Insurance Group 

Ph: 08 6555 7742 

matrixinsurance.com.au 

FOOD & ASSOCIATED 

BUSINESSES 

Bidfood Australia Limited 

Ph: 0434 939 134 

bidfood.com.au 

Cookers 

Ph: 1300 88 22 99 

www.cookers.com.au 

PFD Food Services 

Ph: 131 733 

pfdfoods.com.au 

Simon George and Sons 

Ph: 07 3717 1400 

simongeorge.com.au 

CTB & Co 

(Cooking the Books) 

Ph: 1300 911 282 

cookingthebooks.com 

Food and Agribusiness 

Network 

Ph: 0419 651 157 

foodagribusiness.org.au 

Fussy Fruit Wholesale 

Fruit and Veg Pty Ltd 

Ph: 0416 940 930 

fussyfruit.com.au 

Goodman Fielder 

Ph: 0403 937 801 

gffoodservice.com.au 

CFM Australia - 

Swap & Go Oils 

Ph: 0430 504 486 

cfmaustralia.com.au 

FURNITURE SUPPLY 

SlumberCorp 

Ph: 07 3892 7477 

slumbercorp.com.au 

GAMING AND RACING 

Ainsworth Game 

Technology P/L 

Ph: 07 3209 6210 

ainsworth.com.au 

Aristocrat Leisure 

Industries 

Ph: 07 3727 1600 

aristocrat.com.au 

IGT 

Ph: 07 3890 5622 

igt.com.au 

Konami Australia 

Ph: 02 9666 3111 

konamiaustralia.com.au 

Light & Wonder 

Ph: 02 9773 0299 

explore.lnw.com 

MAX 

Ph: 0418 728 927 

max.com.au 

Odyssey Gaming Services 

Ph: 07 3087 3300 

odysseygaming.com 

PVS Australia Pty Ltd 

Ph: 03 8671 1900 

pvsoz.com.au 

Simtech 

Ph: 07 5596 6993 

simtechcreations.com 

Keno 

(The Lottery Corporation) 

Ph: 07 3001 9300 

thelotterycorporation.com 

TAB 

Ph: 0436 816 254 

tab.com.au 

UTOPIA Gaming Systems 

Ph: 1800 200 201 

utopiagaming.com.au 

/ 64 

REVIEW

HOSPITALITY 

CONSULTANTS 

DNS Specialist Services 

Ph: 0433 906 809 

dnsspecialistservices. 

com.au 

AHS Hospitality 

Ph: 07 5512 6143 

ahshospitality.com.au 

DWS Hospitality Specialists 

Ph: 07 3878 9355 

dws.net 

Lighthouse Safety & 

Compliance 

Ph: 0422 669 631 

lighthousesafety.com.au 

Logic Hospitality 

Ph: 07 5520 3957 

logichospitality.com.au 

HOTEL & BAR SUPPLIES 

BOC Limited - Gas/ 

Reticulation Supply 

Ph: 07 3212 4322 

boc.com.au 

Reward Hospitality 

Ph: 07 3341 5929 

rewardhospitality.com.au 

Stoddart - Chris Leak 

Ph: 0437 722 910 

E: cleak@stoddart.com.au 

stoddart.com.au 

HOTEL BROKERS / 

REAL ESTATE / 

PROPERTY VALUERS 

Off Market Hotels 

Chris Cameron 

Ph: 0408 192 490 

offmarkethotels.com.au 

QHA PLATINUM PARTNERS 

QHA DIAMOND PARTNERS 

Mondandia Consulting 

Ph: 0448 710 629 

monandiaconsulting.com.au 

Morph Consulting Services 

Ph: 0438 758 847 

morph-consulting.com 

Professional Hospitality 

Ph: 07 3160 8132 

professionalhospitality.com.au 

Prostaff Events Pty Ltd 

prostaffevents.com.au 

Relief Hotel Management 

Ph: 0419 733 681 

reliefhotelmanagement.com 

RevenYou 

Ph: 0497 864 694 

www.revenyou.com.au 

Power Jeffrey & Co - 

Hotel Brokers 

Ph: 07 3832 6000 

powerjeffrey.com.au 

Ras360 Property Solutions 

Ph: 07 5593 0007 

Ras360.com.au 

HTL Property 

Ph: 02 9136 6373 

htlproperty.com.au 

Urbis Valuations Pty Ltd 

Ph: 0429 103 989 

urbis.com.au 

SGW Hotel Broker 

Ph: 0417 508 452 

sgwhotelbroker.com.au 

LEGAL 

QHA GOLD PARTNERS 

Sculpture Hospitality 

Queensland 

Ph: 0427 532 925 

sculpturehospitality.com 

HOTEL ENTERTAINMENT 

Foxtel Business 

Ph: 1300 790 182 

foxtel.com.au/venues 

Optus Sport 

Ph: 0478 061 267 

sport.optus.com.au/venues 

Sky Channel 

Ph: 07 3228 6344 

Freecall: 1800 251 710 

skychannel.com.au 

Stan Sport 

Ph: 0416 208 417 

stan.com.au/sport/venues 

Nightlife - Music & Video 

Freecall: 1800 679 748 

nightlife.com.au 

Pro Score - Sporting 

Promotions 

Ph: 0431 366 800 

proscore.com.au 

Rooks Entertainment 

Ph: 07 4068 8633 

rooks-entertainment.com.au 

Mullins 

Ph: (07) 3224 0222 

mullinslawyers.com.au 

HopgoodGanim Lawyers 

Ph: 0419 762 469 

hopgoodganim.com.au 

LIQUOR 

BUYING GROUPS 

Bottlemart 

Ph: 1300 733 504 

bottlemart.com.au 

Independent Liquor Group 

Ph: 07 3713 2751 

ilg.com.au 

Liquor Legends 

Ph: 07 3107 7422 

liquorlegends.com.au 

LIQUOR 

WHOLESALE GROUPS 

ALM (Australian Liquor 

Marketers) 

Brisbane: 07 3489 3600 

Townsville: 07 4799 4022 

Cairns: 07 4041 6070 

almliquor.com.au 


Ph: 0429 448 523 

paramountliquor.com.au 

4 Hearts Brewing Co. 

Ph: 0428 236 436 

4heartsbrewing.com 

BSV 

Cookers 

DNS Specialist 

Hospitality Services 

H&L Australia 

Next Payments 

Best Security 

BOC Limited 

BSPN Architecture 

Caughley and Co 

Coopers Brewery 

Command 51 

Eurofurn 

GC Cleaning Pty Ltd 

Green Finance Group 

HLB Mann Judd 

QHA SILVER PARTNERS 

Odyssey Gaming 

Services 

Optus Sport 

Prosperity 

Advisers QLD 

PVS Australia 

QHA BRONZE PARTNERS 

Impos Point of Sale 

Ozone Hospitality 

Services 


Platypus Print 

Packaging 

Power Jeffrey and 

Company 

Ras360 Property 

Solutions 

Simon George & Sons 

Trans Tasman 

Energy Group 

UTOPIA Gaming 

Systems 

Rohrig Constructions 

Red Bull Australia 

Simtech 

Southtrade International 

Stan Sport 

SW Accountants 

& Advisors 

SwiftPOS 

The Signal Group 

Waratah Debt Capital 

REVIEW / 65

QHA PARTNERS & CORPORATE MEMBERS 

APPROVED 

MANAGER’S 

LICENCE 

RESPONSIBLE MANAGEMENT OF 

LICENSED VENUES TRAINING 

“HONESTLY THE 

BEST TRAINING 

SESSION! FUN AND 

LIGHT-HEARTED 

WHILE BEING VERY 

INFORMATIVE AND 

KNOWLEDGEABLE. 

THANKS, QHA.” 

OTHER COURSES OFFERED: 

• Online RSA/RSG Training 

• Gaming Nominee Training 

• Employment Relations Training 

• Employment Relations Webinar 

Responsible Management of Licensed Venues 

Training is a mandatory training requirement 

for those applying for a liquor licence, and 

applicants for an Approved Manager’s Licence. 

Training is offered face to face at regional 

centres throughout Queensland. 

For more information please contact the 

QHA Training Centre 

P. 07 3221 6999 

E. info@qha.org.au 

W. qha.org.au 

MEDIA / MARKETING 

Horse & Water Creative 

Ph: 0401 345 201 

horseandwater.com.au 

POINT OF SALE / 

PAYMENTS 

CashZone 

Ph: 0466 148 752 

cashzoneatm.com.au 

H&L Australia Pty Ltd 

Ph: 0407 975 411 

hlaustralia.com.au 

Impos Point of Sale 

Ph: 1300 308 615 

impos.com.au 

SwiftPOS 

Ph: 1800 679 701 

swiftpos.com.au 

Next Payments 

Ph: 0447 427 868 

nextpayments.com.au 

Banktech 

Ph: 1800 080 910 

banktech.com.au 

Bepoz Retail Solutions 

Ph: 1300 023 769 

bepoz.com.au 

Harris Data Systems 

Ph: 07 5535 7677 

harrisdata.com.au 

UrPay 

Ph: 0411 457 377 

urpay.com.au 

PRINTING / PACKAGING 

Platypus Print Packaging 

Ph 07 3352 0300 

platys.com.au 

SECURITY / CLEANING 

Best Security 

Ph: 07 3212 8460 

bestsecurity.net.au 

Command 51 

Ph: 0437 368 352 

command51.com.au 

GC Cleaning Pty Ltd 

Ph: 0412 700 067 

gcclean.com.au 

Ozone Hospitality Services 

Ph: 1300 793 547 

ozonehospitalityservices. 

com.au 

Bella Group Services 

Ph: 0488 555 013 

bellagroupservices.com 

CMBM Facility Services 

Ph: 07 3391 1040 / 

Ph: 0419 708 715 

cmbm.com.au 

Future Business Technology 

Group 

Ph: 1300 706 155 

fgtgroup.com.au 

Hikvision Digital Technology 

Ph: 1300 976 305 

hikvision.com 

Lotus Commercial Pty Ltd 

Ph: 1300 653 536 

lotusfilters.com.au 

Luxxe Outsourced Hotel 

Services 

Ph: 03 8761 9156 

luxxe.com.au 

Security Registers 

Ph: 0452 363 166 

securityregisters.com.au 

Tru Security Services 

Ph: 0452 377 662 

trusecurity.com.au 

SUPERANNUATION 

HOSTPLUS 

Ph: 1300 467 875 

hostplus.com.au 

TECHNOLOGICAL 

PRODUCTS & SERVICES 

Beyond Payments 

Ph: 1300 192 600 

beyondpayments.com.au 

BSV 

Ph: 1300 244 727 

bigscreenvideo.com.au 

Employment Hero Pty Ltd 

Ph: 0415 769 186 

employmenthero.com 

Tanda 

Ph: 1300 859 117 

tanda.co 

Chewzie Table Ordering 

Ph: 1300 243 994 

chewzie.me 

CTB & Co 

(Cooking the Books) 

Ph: 1300 911 282 

cookingthebooks.com 

Harris Data Systems 

Ph: 07 5535 7677 

harrisdata.com.au 

Hikvision Digital Technology 

Ph: 1300 976 305 

hikvision.com 

IDU Technologies Pty Ltd 

mitch@idu-identification.com 

idu-identification.com 

Jands 

Ph: 0408 506 620 

jands.com.au 

JB Hi-Fi Commercial 

Division 

Ph: 07 3360 9925 

jbhifi.com.au 

OpenTable 

(03) 4240 3297 

restaurant.opentable.com 

onPlatinum ICT 

Ph: 0402 281 561 

onplatinum.com.au 

Security Registers 

Ph: 0452 363 166 

securityregisters.com.au 

Smart Parking Limited 

Ph: 0421 155 972 

smartparking.com 

UrPay Technologies 

Ph: 0411 457 377 

urpay.com.au 

Vix Vizion Pty Ltd 

Ph: 0413 026 918 

vixvizion.com 

TRANSPORT 

A.P. Eagers Limited 

Ph: 07 3109 6731 

apeagers.com.au 


Ph: 1300 836 025 


/ 66 

REVIEW

*

TOP PERFORMER 

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With super, long-term performance matters. Hostplus’ Balanced (MySuper) 

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