Management Service Proposal For Oryx

Management Service Proposal
London Premium Property
Management Services
Claremont Estates, with over two decades of success in London's
property market, is a premier independent property
management agency. We combine the professionalism and
market reach of corporate agencies with a personalized,
client-focused approach, ensuring that your pr operty needs
are handled with expertise, trust, and transparency. Our
experienced team is dedicated to making your experience
smooth, stress-free, and truly outstanding.
© 2024 Claremont Estates. All rights reserved.
2024-25

ABOUT OUR
AGENCY
Hello ORYX team,
We wanted to give you a brief overview of who we are at Claremont Estates…
For over twenty years, Claremont Estates has been one of London’s most successful and reputable independent
property agents, specializing in residential sales, lettings, and property management. We offer the market
exposure, presence, and professionalism of corporate agencies, both in person and through social media, while
maintaining a personalized, friendly, and approachable relationship with all our clients. Our extensive
experience allows us to tailor our services to meet the unique needs of each client, offering competitive fees
alongside an enthusiastic, well-trained, and professional team.
At Claremont Estates, we understand how crucial it is to partner with the right estate agency, especially during
what can be a stressful process. Our highly experienced, approachable, and dedicated staff will go the extra
mile to ensure you receive first-class service, whether you're selling, buying, renting out a property, or looking
for a place to rent. We strive to make this process as smooth and seamless as possible. Our consultants work
diligently to provide you with the information and exposure you need, creating a ‘buzz’ around your interest,
whether it’s to buy, rent, or sell. Our clients are at the heart of everything we do, and we take pride in the fact
that much of our business comes from repeat clients who value the judgment and expertise of the Claremont
team.
We are proud members of The Property Ombudsman Service and are committed to building relationships of
trust and transparency with our vendors, landlords, buyers, and tenants. Our staff stay up-to-date with the
latest market trends and legislative changes to ensure that your property needs are in the safest of hands.
We at Claremont Estates will do everything in
our means to ensure our services to you
‘Stands out from the Rest’.

OUR MISSION
OUR VISION
At Claremont Estates, our mission is to provide
outstanding property management services by
securing the best tenants, maximizing rental
income, and ensuring a seamless and stress free
tenancy process.
01
We excel in marketing properties, conducting
rigorous tenant referencing, and coordinating every
aspect of the move in process.
02
Our goal is to protect and enhance our clients'
investments with integrity, efficiency, and
personalized service.
Claremont Estates aims to be London's leading
property management agency, setting the
benchmark for excellence in service and client
satisfaction.
01
We strive to innovate continuously, adopt cutting
edge technologies, and build lasting relationships
rooted in trust and transparency.
02
Our vision is to ensure every client experiences
unparalleled results and a smooth, rewarding
property management journey.

OUR AGENTS ALWAYS READY
TO GIVE THE BEST SERVICE
WHY
CHOOSE US?
At Claremont Estates, we distinguish ourselves as a top choice for property management in London through:
Expertise and Experience: With over twenty years in the industry, our deep understanding of the London property
market enables us to offer expert guidance and maximize your property’s potential.
Tailored Service: We provide a personalized approach to meet each client’s unique needs with bespoke solutions. Our
dedicated team ensures top-notch service, from finding the right tenants to managing every detail of the tenancy.
Comprehensive Management: We oversee every aspect of property management, including marketing, tenant vetting,
legal compliance, and maintenance, ensuring a hassle-free experience for you.
Proven Results: Our success is rooted in our commitment to excellence, attention to detail, and a client-focused approach
that consistently achieves outstanding results.
Trust and Transparency: As members of The Property Ombudsman Service, we uphold the highest standards of
integrity, ensuring transparency and trust in all our dealings. With Claremont Estates, your property is in safe hands.

800+
MANAGING PROPERTIES
24/7
DEDICATED TEAM
We expertly manage 800+ properties across London,
ensuring high-quality service and attention.
Our dedicated team provides 24/7 support,
delivering exceptional care and peace of mind.
20+
YEAR EXPERIENCED
With over 20 years of experience, Claremont Estates is a trusted leader in property management.

OUR
SERVICE CHARGES
17% (20.4% + VAT) 13.4 % (12% + VAT) 12 % (10% + VAT)
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WE GENERATE REVENUE
For over two decades, Claremont Estates has been dedicated to helping
property owners unlock the full financial potential of their investments. Our
comprehensive property management services are designed to maximize your
revenue by ensuring high occupancy rates, securing top-tier tenants, and
implementing strategic rent increases based on market trends. We handle every
aspect of property management, from maintenance to compliance, allowing
you to enjoy a hassle-free experience while your property generates consistent
and growing returns. With Claremont Estates, your property isn’t just
managed it’s optimized for maximum profitability.

COMPARISON
Feature Claremont Estates Typical Competitor
Years of Experience Over 20 years 10-15 years
Number of Properties
Managed
800+ properties in London 300-500 properties
Service Coverage
Full-service: residential sales,
lettings, and property management
Often focused on either sales or lettings,
with limited management services
Customer Support Dedicated 24/7 support Standard office hours support
Property Inspection
Frequency
Tenant Screening
Process
Maintenance
Response Time
Online Portal for
Clients
Legal Compliance
Support
Rent Collection
Guarantee
Quarterly inspections
Comprehensive, including credit
checks, references, and interviews
Same-day response for urgent
issues
Fully integrated portal for landlords
and tenants
In-house legal team for compliance
and advice
Yes, with zero tolerance for late
payments
Bi-annual or annual inspections
Basic credit checks and references
24-48 hours response time
Basic online tools, often limited to rent
payments
External legal advice, usually at extra cost
Often lacks rent collection guarantee
Fees Competitive, transparent pricing Variable fees, often with hidden costs
Client Satisfaction
Rate
Marketing Services
Property Valuation
Services
Eviction Management
Sustainability
Initiatives
Vendor and
Contractor Network
Tenant Retention
Programs
Landlord Insurance
Options
Reporting and
Analytics
High, with a strong reputation in
the market
Professional photography, virtual
tours, and online marketing
Expert in-house valuation team
providing accurate market
assessments
Full eviction process management,
including legal support
Green property management
practices, energy efficiency
consultations
Established network of trusted
vendors and contractors
Proactive tenant engagement
strategies to minimize turnover
Access to tailored insurance
packages for landlords
Detailed financial and performance
reports with actionable insights
Moderate, often due to lack of
personalized service
Basic photography and limited online
exposure
External valuations with less detailed
market insight
Limited support, often requiring external
legal services
Minimal focus on sustainability
Limited vendor relationships, often
leading to higher costs
Basic tenant communication with no
specialized retention programs
Standard insurance offerings with limited
customization
Basic financial reporting, often lacking indepth
analysis

OUR AGENCY
STATISTICS
Claremont Estates consistently outperforms typical competitors in the London real estate market
across various metrics. With an impressive client satisfaction rate of 95%, and a tenant retention rate
exceeding 90%, Claremont Estates demonstrates superior service and reliability. The company's
proactive approach is evident in their same-day response to urgent issues and a swift average time
of just 3-4 weeks to fill vacancies. Additionally, Claremont Estates boasts a near-perfect rent collection
success rate of 99%, emphasizing their efficiency and commitment to excellent property management.
These statistics highlight Claremont Estates' dedication to maintaining high standards and providing
exceptional service in the competitive real estate industry.

SUMMARY
After reviewing your portfolio, it is clear that significant work is required to ensure
compliance with the legal requirements set by the council. Failure to meet these standards
could result in hefty fines for landlords and, in some cases, may require landlords to repay
tenants all the rent paid during the tenancy.
My primary objective is to ensure that all your properties are fully compliant to minimize
exposure to these fines and potential legal proceedings. At Claremont Estates, we prioritize
compliance to safeguard your investments.

BENEFITS OF PARTNERING
WITH CLAREMONT ESTATES
Reduced Void Periods: Currently, your portfolio shows an average void period of three weeks per
property, leading to a loss of over £200,000 annually. We aim to reduce this to just one week
potentially saving you around £125,000 per annum.
Increased Rental Income: Our goal is to increase your rental income by 5-10% year on year, which
could result in an additional £200,000-£300,000 annually.
Superior Management Services: We ensure that both tenants and landlords are satisfied, and that
maintenance issues are addressed promptly. This is critical for retaining good tenants and avoiding
unnecessary vacancies.
Having thoroughly reviewed your properties, we noticed that delayed maintenance has been a
recurring issue, leading to tenant dissatisfaction and, ultimately, an increase in notices to vacate.
FINAL PROPOSAL
In recognition of the extensive work required to bring your portfolio into full
compliance and optimize its performance, we are pleased to offer you a
reduced management fee of 10% + VAT, down from our standard 17% + VAT.
Our dedicated team will work closely with you and ORYX to ensure that all
properties meet the necessary legal standards, addressing maintenance issues
promptly and minimizing your exposure to fines and legal risks.
Beyond compliance, our focus will be on enhancing tenant satisfaction and
reducing void periods, which directly impacts your bottom line. By partnering
with Claremont Estates, you will not only safeguard your investments but also
increase your profitability through strategic management and rental growth.

CONTACT WITH US
020 7377 5600
info@claremontestates.co.uk
www.claremontestates.co.uk