QHA-Review_Sep-Digital

SEPTEMBER 2024 

FEATURE 

A MEANS 

FOR GOOD 

WITH AN EMPHASIS ON PEOPLE AND 

PLACE, HOTEL X OFFERS AN AUTHENTIC 

FORTITUDE VALLEY EXPERIENCE. 

INSIGHTS 

EXCHANGE 

HOTEL KILCOY 

A CRAFTY BUNCH 

STRADDIE 

BREWING CO 

A SPIRITED BUNCH 

LUC BELAIRE

EDITOR’S LETTER 

KEEP ON 

KEEPING ON! 

“QUEENSLAND 

IS, DESPITE THE 

HEADWINDS AND 

CHALLENGES, 

FIGHTING WELL 

ABOVE ITS WEIGHT.” 

Richard Deery and Bernie Hogan with Joe and Krystle Wright from the Kabra Hotel 

As usual, this September column is 

written just after the QHA Regional 

Board Meeting. 

As is our custom, we hold at least one 

board meeting away from the south 

east to ensure that all of our board 

members are across the extraordinary 

challenges that operating in a state as 

large as Queensland throws up to our 

members. 

This year, we visited some of the 

powerhouses of central Queensland in 

Rockhampton and Yeppoon. 

For the QHA executive team and 

myself, this event came in between a 

huge run of visits to Toowoomba, the 

Gold Coast, Cairns, and Townsville to 

meet with members across the state, 

along with a few quick trips to AHA 

meetings in Darwin and Sydney. 

Across all types of members in our 

hotel and accommodation categories, I 

am struck by one particular similarity – 

Queensland is, despite the headwinds 

and challenges, fighting well above its 

weight. 

The figures from international tourism 

numbers, including Keno, wagering, 

gaming, and consumer confidence 

confirm as much. Each show that 

Queensland is the envy of other states. 

It isn’t lost on me that, while top-line 

revenues may be up, so too are costs. 

This is where the QHA is continuing 

to push for better solutions for our 

members to keep costs to an absolute 

minimum. 

However, my key message to members 

is that, with three quarters of the year 

almost in the bag, we need to keep 

on pushing on with your plans and 

innovations – they are clearly working. 

There will be plenty of distractions 

towards the end of the year, and I have 

spoken regularly about state elections 

and the impact they have on consumer 

confidence. The QHA is in a good 

position in that we are able to work with 

the various levels of government. 

Our main goal is to ensure that our 

industry is enabled to prosper, and 

whoever is in power in Brisbane or 

Canberra is well aware that the QHA will 

do exactly as its members do – keep on 

getting on with the job! 

BERNIE HOGAN 

QHA CHIEF EXECUTIVE/EDITOR 

REVIEW / 3

INSIGHTS 

A CRAFTY BUNCH 

A SPIRITED BUNCH 

CONTRIBUTORS 

 

FEATURE 

 

 

 

2024 

OUR 

COVER: 

Hotel X, 

Fortitude Valley 

 

 

 

 

 

 

SERVING HOSPITALITY SINCE 1885. 

SEPTEMBER 2024 

EDITION 

QHA 

Level 14, 270 Adelaide Street 

Brisbane, Queensland 4000 

GPO Box 343 

Brisbane, Queensland 4001 

Phone: 07 3221 6999 

1800 177 594 

Web: www.qha.org.au 

Email: info@qha.org.au 

Office Hours 

8.30am – 5.00pm Monday to Friday 

President 

Mr Richard Deery 

Senior Vice President 

Mr Matthew Coorey 

Vice Presidents 

Mr Brad Fitzgibbons 

Ms Mel Tait 

Mr Sam Ingham-Myers 

Secretary/Treasurer 

Ms Rachel Johnson 

Chief Executive and Editor 

Mr Bernie Hogan 

www.qha.org.au 

QHA REVIEW is published by the Queensland Hotels 

Association ABN 54 878 166 941. 

All information is correct at time of going to press. The 

publishers cannot accept responsibility for errors in 

articles or advertisements, or unsolicited manuscripts, 

photographs, or illustrations. The opinions and words 

of the authors do not necessarily represent those of 

the publisher. All rights reserved. Reproduction in part 

or whole is strictly prohibited without prior permission. 

3. EDITOR’S LETTER 

5. CONTRIBUTORS 

6. NEWS 

16. FEATURE 

HOTEL X 

26. INSIGHTS 

EXCHANGE HOTEL KILCOY 

40. A CRAFTY BUNCH 

STRADDIE BREWING CO 

48. TOP DROP 

52. A SPIRITED BUNCH 

LUC BELAIRE 

YALUMBA 

63. TRADE DIRECTORY 

64. PARTNERS & CORPORATE MEMBERS 

EDITORIAL & ADVERTISING 

For all editorial and advertising queries: 

Dave Swan 0401 345 201 

qhareview@qha.org.au

CONTRIBUTORS 

DAMIAN STEELE 

THERESE KELLY 

PAUL ST JOHN-WOOD 

CURT SCHATZ 

QHA Deputy Chief Executive 

A hospitality industry professional 

with over 30 years of experience 

in liquor, gaming, and operations. 

Damian has a strong focus on 

compliance and legislation. 

QHA Training Manager 

An experienced VET sector 

professional, Therese manages the 

QHA Training department and is 

responsible for the development 

and delivery of quality training for 

QHA members and other hospitality 

venues. 

QHA Membership Officer 

Paul is the face of the Association to 

many QHA members as he travels 

the length and breadth of the state 

visiting, advising, and assisting 

publicans. 

Managing Partner, Mullins 

With over 30 years of experience 

in property, liquor, and gaming 

law, Curt is recognised as a leader 

in this field. He advises pub, club, 

nightclub, restaurant, resort, and 

accommodation venue owners and 

operators. 

THE HON YVETTE D’ATH 

VICTORIA THOMSON 

JENNA PENFOLD 

TOM FITZGERALD 

Attorney-General and Minister 

for Justice and Minister for the 

Prevention of Domestic and 

Family Violence 

Yvette D’Ath is a Labor member 

of the Legislative Assembly of 

Queensland representing the seat of 

Redcliffe. 

Commissioner for Office of 

Liquor and Gaming Regulation 

Queensland 

Victoria is responsible for the 

regulatory policy and strategic 

direction of product safety, licensing, 

compliance, and enforcement 

activities to protect market integrity 

and keep Queenslanders safe. 

Senior Industrial Relations Advisor 

Jenna is passionate about 

employment relations and has 

experience in providing advice to 

both employers and employees 

on a range of workplace matters. 

Jenna has a particular interest in 

investigation and discipline matters. 

Accommodation Membership 

Services Officer 

Tom will act as your conduit to 

accommodation information and 

QHA services, and is an experienced 

professional who grew up living and 

working in the hospitality industry as 

part of a hotel-owning family. 

ADAM FLOYD 

NICK BAINBRIGGE 

Head of MAX & TAB, Queensland 

With ten years of experience in 

Tabcorp gaming services, Adam has 

recently taken on both MAX & TAB 

for Queensland. Adam’s previous 

career in the hospitality industry 

positions him well to understand the 

role that wagering and gaming play 

in pubs. 

State Manager of Aristocrat, 

Queensland 

Nick has a proven history in 

wholesale liquor, electronic gaming, 

and hotel and restaurant operation. 

He now heads up the state team 

for one of Australia’s leading 

manufacturers of gaming machines. 

REVIEW / 5

OUT THERE 

THE QHA’S RECENT REGIONAL BOARD MEETING 

WAS AN INFORMATIVE AND ENGAGING TRIP, 

SHOWCASING THE BEST OF ROCKHAMPTON’S 

HOSPITALITY SCENE THROUGH VISITS TO 

NUMEROUS MEMBERS. 

Over the course of two days, the group explored 

a total of 14 hotels, each offering unique insights 

and experiences. On the first day, we visited a 

whopping nine hotels, starting from regional 

Rockhampton and moving into the CBD. This 

included the Kabra Country Hotel, Gracemere 

Hotel, Red Lion Hotel, Boathouse, Heritage 

Hotel, Goat Hotel, and Oxford Hotel. 

The afternoon ended at the Criterion Hotel, 

which was followed by an extremely memorable 

experience at the Great Western Hotel. The 

dinner was kindly sponsored by CUB and 

featured front-row seats to the backyard rodeo. 

The second day started with the QHA Board 

Meeting at the Empire Hotel followed by 

member visits to the Railway Hotel, Strand 

Hotel, and the Capricorn Tavern out by Yeppoon 

before catching a slightly bumpy ferry out to the 

famous Great Keppel Island. 

Some might recognise the island from its 

‘Get Wrecked on Keppel’ slogan, although all 

attendees were well-behaved. Upon arrival, 

guests enjoyed a beachside cocktail and 

soaked up the fresh sea air before heading to 

Sunset Cocktails, sponsored by Diageo, and 

Dinner at Turtle Cove, sponsored by Lion. 

This trip not only provided valuable networking 

opportunities but also showcased the diverse 

and dynamic nature of the region’s hospitality 

industry. We thank all the licensees for creating 

such a memorable experience for the board 

members and partners who attended. 

/ 6 

REVIEW

NEWS/ REGIONAL BOARD MEETING 

REVIEW / 7

NEWS/ SOFITEL GOLD COAST BROADBEACH 

ART DE VIVRE 

IN CELEBRATION OF SOFITEL’S DIAMOND JUBILEE THIS YEAR, SOFITEL GOLD COAST BROADBEACH HELD A ROOFTOP GARDEN PARTY 

TO COMMEMORATE THE BRAND’S HISTORIC MILESTONE. 

For the past 60 years, Sofitel has been 

embodying art de vivre (the French art 

of living) while introducing the luxurious 

elements that take root in the history and 

culture of France to the world. 

This year marks the brand’s diamond 

jubilee, which has been celebrated with a 

series of exclusive events at Sofitel hotels 

across the planet. To commemorate this 

milestone, Sofitel Gold Coast Broadbeach 

hosted an exceptional celebration with a 

rooftop garden party on 21 July. 

Sofitel Gold Coast Broadbeach invited 

60 VIP guests, clients, and partners for 

an afternoon of casual pétanque and 

interactive food and drink stations in the 

property’s elegant new event space, the 

Sky Terrace, with sweeping panoramic 

views of the breathtaking Broadbeach 

skyline and its sparkling allure. 

Guests celebrated the historic occasion 

amidst the event’s extraordinary audiovisual 

technology, courtesy of AVPartners, 

by participating in an exciting pétanque 

tournament that took place on custommade 

terrain within a model of the 

distinctive Sofitel logo. 

Pétanque (a popular sport that originated 

in 1907 in La Ciotat in the south of 

France), is deeply ingrained in the French 

cultural zeitgeist and thus held symbolic 

importance as it created a cultural 

connection between Sofitel Gold Coast 

Broadbeach and its French heritage. The 

tournament’s winning teams were gifted 

bespoke bottles of Pommery champagne 

with custom Sofitel 60th anniversary 

branding to commemorate the brand’s 

diamond jubilee. 

The event treated guests to a mélange 

of refreshments and decadent cuisine, 

including beverage stations featuring 

Vranken-Pommery, Grey Goose, and Aixen-Provence 

in addition to an Eustralis 

caviar station, gourmet charcuterie, an 

hors d’oeuvres from the culinary team at 

Sofitel Gold Coast Broadbeach, a wide 

selection of cheeses by Calendar Cheese, 

and an apple tarte tatin station courtesy of 

Simon George & Sons. 

General manager of Sofitel Gold Coast 

Broadbeach, Fraser Ross, said as Sofitel 

celebrates 60 years, their venue celebrates 

19 years. 

“We are grateful to everyone who has 

created memories with Sofitel Gold 

Coast Broadbeach, and we look forward 

to tailoring bespoke and authentic 

experiences that will continue to inspire 

both locals and international travellers 

to connect with our iconic Gold Coast 

property,” he said. 

/ 8 

REVIEW

Want to try Finest Call on us? 

FREE Finest Call Margarita Mix 1L! 

For general enquiries 

reach out to your local Southtrade rep

FOR ALL ABILITIES 

THREE YEARS AGO, THE INTERNATIONAL OLYMPIC COMMITTEE ELECTED BRISBANE AS THE 2032 OLYMPIC AND PARALYMPIC 

HOST. THIS ANNOUNCEMENT SAW A SURGE IN IMPROVEMENT STRATEGIES THAT CONTINUE TO CASCADE INTO ALL AREAS OF 

QUEENSLAND’S HOSPITALITY INDUSTRY, INCLUDING ACCESSIBLE TOURISM. 

PHOTO CREDIT: TOURISM TROPICAL NORTH QUEENSLAND 

In 2022, Get Skilled Access and 

TravAbility delivered the Accessible 

Tourism in Queensland project on behalf 

of the Department of Tourism and 

Sport, assessing tourist infrastructure 

accessibility in six tourism destinations, 

including Brisbane, the Gold Coast, 

Townsville, the Sunshine Coast, outback 

Queensland, the Fraser Coast, and Cairns. 

This initiative contributed to the decision 

to declare 2023 the Year of Accessible 

Tourism in Queensland – recognising 

the importance of accessible tourism 

experiences for all while igniting change 

and creating opportunities for the state’s 

tourism businesses. 

So what does accessible tourism look like 

in Queensland a year later? Well, Minister 

for Tourism and Sport, Michael Healy MP, 

said the project was such a success that it 

was extended into 2024. 

“A $12 million investment has funded 

a range of initiatives, including 279 

projects across Queensland that improve 

the tourism experience for everyone, 

regardless of their access requirements. 

“It’s terrific to see all of these venues and 

operators embracing the opportunity to 

make their products and experiences 

available to visitors of all abilities. For 

those planning events, you can now use 

our Queensland Government Accessible 

Events Guide to help you stage accessible 

and inclusive events. 

“With $1.8 billion per annum of untapped 

potential in accessible tourism nationwide, 

we are igniting change and laying the 

foundations for Queensland to be the 

most accessible and inclusive state in the 

nation as we build towards the Brisbane 

2032 Olympics,” he said. 

An accessible rainforest canopy walkway 

and a kayak launcher are among the 

46 new initiatives in Tropical North 

Queensland to result from Queensland’s 

Year of Accessible Tourism. 

These new developments aim to assist 

those with young children in prams, 

seniors with mobility requirements, 

people with hearing, vision, or sensory 

impairments, and those with permanent or 

temporary disabilities. 

Chief executive officer of Tourism Tropical 

North Queensland, Mark Olsen, said the 

Queensland government’s $12 million 

investment in making tourism more 

accessible is enabling a rapid shift in the 

Tropical North’s appeal to visitors of all 

abilities. 

“Tropical North Queensland has a long 

history of offering accessible experiences 

in our dual World Heritage areas. In 2022,

NEWS/ FOR ALL ABILITIES 

we launched an accessibility hub 

on the destination website to assist 

travellers when selecting activities and 

itineraries suited to their abilities. 

“This portal allowed people of all 

abilities to fulfil their dream for travel by 

identifying wheelchair-friendly beaches 

and rainforests, as well as products 

such as Quicksilver’s water-powered 

lift to lower people into the water to 

snorkel on the Great Barrier Reef. 

“Eight operators were able to modify 

their infrastructure under the Boosting 

Accessible Tourism Experiences Grants. 

This included adding new fishing 

gear to allow people of all abilities to 

join Cairns Reef Fishing Tours and 

the introduction of an audio tour at 

Herberton Historical Village. 

“Etty Bay Cabins and Caravan Park 

received an Accessible Tourism 

Infrastructure Grant to refurbish a 

cabin into an accessible family cabin, 

while Access Project Grants of up 

to $250,000 were awarded to five 

of our operators. This resulted in a 

boost to infrastructure with accessible 

modifications at Cooktown Museum, 

Hook-ABarra, and Strait Experience. 

“The Daintree Discovery Centre is 

building a 70-metre accessible canopy 

walkway linking the Discovery Theatre 

to the Interpretive Centre, and Cobbold 

Gorge Tours received funding for an 

all-terrain wheelchair, modified coaster 

bus, and accessible kayak launch 

pontoon,” he said. 

While the Olympic and Paralympic 

Games are still eight years away, it is 

important that Queensland tourism and 

hospitality continue to ensure tourist 

destinations, venues, products, and 

services are accessible to all people 

regardless of their physical limitations, 

disability, or age. 

Mark said the key to being accessible 

is to be helpful and provide the 

information necessary to understand 

that there is extra assistance available 

for people who have an accessibility 

challenge, whether that be a temporary 

injury like a broken leg or someone with 

a pram or in a wheelchair. 

“The bulk of funding for our region was 

delivered in the communications space, 

with 31 products receiving the Access 

Starter Grant of $5,000 to upgrade 

their website and other methods of 

communicating their accessibility to 

potential visitors. 

“The Queensland Year of Accessible 

Tourism has helped many more 

Tropical North Queensland venues and 

operators to modify their premises, 

introduce new products, and better 

communicate how their business is 

accessible,” he said. 

REVIEW / 11

GOT YOU COVERED 

AS AN INTERNATIONAL INSURANCE BROKERAGE, RISK MANAGEMENT, AND CONSULTING FIRM, GALLAGHER TAKES US THROUGH 

HOW PUBS AND HOTELS CAN AVOID UNDERINSURANCE AND WHY IT MATTERS. 

As a pub owner or hotel operator, it’s 

essential to stay ahead of potential risks 

by reviewing the insured value of your 

premises. 

The value you declare for your property and 

business assets in a commercial insurance 

policy plays a crucial role in determining 

the payout amount from your insurer in the 

event of a claim. 

While most insurers allow for a 15-20% 

buffer, failing to declare an insured value 

that is at least 80% of the current value of 

your property creates a value gap that could 

result in a reduced claim payment. This is 

because insurers often apply a co-insurance 

clause to safeguard themselves against 

policyholders who understate their property 

value to obtain lower premiums. 

A recent report from a leading quantity 

surveyor estimated that the rate of 

underinsurance amongst commercial 

properties in Australia is currently 24% 1 . 

It is critical to protect your business from 

the consequences of underinsurance by 

ensuring you declare accurate property 

and asset values when sourcing insurance 

coverage. 

How does the co-insurance clause work? 

The co-insurance clause is a common 

provision in commercial property insurance 

policies. Essentially, it requires the 

policyholder to insure their property for 

a certain percentage of its total value – 

typically 80% or 85%. 

If the policyholder fails to meet this 

requirement, they may be considered as a 

‘co-insurer’ and responsible for a portion of 

the loss in the event of a claim. 

For high value assets like a pub or hotel, 

the co-insurance clause can make a vast 

difference to the ability of the property 

owner to reinstate their property. If they are 

underinsured and the co-insurance clause 

is applied by their insurer, they may be 

forced to cover the shortfall between the 

claim payout and the actual repair or rebuild 

costs. 

Underinsurance in action 

Underinsurance is demonstrated in this 

claim example of a small pub in suburban 

Brisbane with a declared property value of 

$1,650,000 that was severely damaged by 

fire. 

An independent quantity surveyor 

investigated the claim and valued the 

premises at $3,000,000 with a reinstatement 

estimate of $1,500,000 to repair the fire 

damage. 

The insurer applied the co-insurance clause 

under the terms of the insurance policy. 

The pub owner was significantly 

underinsured and forced to cover a shortfall 

of $468,750 between the claim payment and 

the cost to rebuild the property. 

/ 12 

REVIEW

NEWS/ GALLAGHER 

The impact of inflation 

The issue of underinsurance has intensified 

due to the impact of inflation. 

Global economic volatility, the effects of 

extreme weather events, supply chain 

disruptions, and the Ukraine-Russia conflict 

were all factors that pushed up the cost 

of labour and materials, particularly in the 

construction industry. Property valuation firm, 

AVR Consulting, recently reported that nonresidential 

construction costs in Australia 

increased by 23% between 2020 - 2023 2 . 

In this type of economic climate, it is vital 

that you regularly review the insured value of 

your property and business assets to keep 

them in line with inflation. 

Otherwise, if your property is damaged in an 

unforeseen event like a fire, your insurance 

claim payout will be inadequate, and you will 

be underinsured. 

Factored together with the effect of the 

co-insurance clause, any claim payout you 

receive will be substantially less than what 

is required to repair or rebuild your property, 

leaving you with significant out of pocket 

costs. 

Don’t leave the value of your pub or hotel 

to guesswork 

Undertaking a professional insurance 

valuation for commercial property assets 

will help ensure that insured values remain 

accurate to avoid underinsurance. We 

recommend that reviews are undertaken 

regularly, particularly during inflationary 

economic periods. 

One major advantage of obtaining a 

professional valuation is that it considers the 

added expenses of reinstatement necessary 

to meet updated building codes and 

regulations. It also includes provisions for 

demolition and debris removal after a loss. 

Additionally, valuations offer insights into 

the estimated duration of property design, 

documentation, and construction, as well as 

potential cost escalations during that period. 

This information can help you determine 

the appropriate Indemnity Period under the 

Consequential Loss of Profits section of your 

property insurance policy. 

How your Gallagher broker can help 

Talking to an insurance broker who 

understands your industry and the risks 

that are particular to your venue operations 

will help you ensure you have the cover 

you need. If you are concerned about a 

potential rise in premium due to an increase 

in the insured value of your property, talk to 

us about the option of raising your policy 

excess. This strategy could help you offset 

the impact of additional premium. 

Contact a Gallagher hospitality expert now 

for advice, or an obligation free discussion 

about how to avoid underinsurance – AJG. 

com/au/qha. 

1 

mcgqs.com.au/underinsurance-data-june-2024/ 

2 

AVR Consulting, 2024 

To the extent that any material may be considered 

advice, it does not take into account your objectives, 

needs, or financial situation. You should consider 

whether the advice is appropriate for you and review 

any relevant Product Disclosure Statement and policy 

wording before taking out an insurance policy. 

REVIEW / 13

NEWS/ FOOD WASTE 

WASTE NOT, WANT NOT 

IN AN EFFORT TO REDUCE WASTE IN THE HOSPITALITY INDUSTRY, A TEAM OF MONASH BUSINESS SCHOOL RESEARCHERS HAVE 

IDENTIFIED KEY WAYS THAT REPRESENTATIVES CAN HELP LIMIT FOOD WASTE IN FOOD SERVICE BUSINESSES. 

Massive volumes of food waste can be 

detrimental to both the economy (for 

example, the cost of food purchased, but 

not consumed) and society. According to 

the CSIRO, food waste contributes to the 

estimated 3.7 million Australians facing 

food insecurity in the last 12 months. Not 

only that, but it can also be damaging to 

the environment with regard to climate 

change and biodiversity loss. 

After collecting data through semistructured 

interviews with restaurant 

owners, chefs, kitchen managers, and 

customer-facing representatives in 20 fast 

food, mid-range, and high-end venues 

in Melbourne, Monash Business School 

researchers found that food service 

businesses (FSBs) consider food waste 

unavoidable without acknowledging 

the multiple hidden social practices that 

contribute to the problem. 

Led by Dr Ananya Bhattacharya, Dr 

Alka Nand, Professor Amrik Sohal, and 

Professor Daniel Prajogo, the study found 

that food waste hotspots vary depending 

on different FSB domains. 

“In the case of fast food FSBs, food waste 

hotspots are associated with consumption 

practices. However, mid-range and 

high-end FSBs generate waste during 

preparation and cooking. 

“Most consumers in fast food restaurants 

do not feel connected to their meals 

due to the nature of pre-cooked 

and assembled food, which leads to 

consumer-induced food waste. 

“On the other hand, chefs’ attitudes 

towards perfection, food appearance, and 

taste lead to food waste in mid-range and 

high-end restaurants. 

“FSB managers can not only focus on 

hotspots where food waste is generated 

and develop suitable mitigation strategies, 

but also invest in employee training and 

consumer awareness to shape deeprooted 

social beliefs about food waste. 

“Since consumers are reluctant to 

consider the impact of their behaviour 

when eating out, managers need to 

consider innovative strategies to involve 

consumers without affecting their 

experience,” Dr Ananya said. 

According to Monash Business School 

researchers, the following strategies can 

be implemented at a business level to 

reduce food waste: 

1. Change the perception that food 

waste is unavoidable in the hospitality 

industry, as it can be reduced through 

collaboration with customers without 

sacrificing profit margins. 

2. Ordering more from raw material 

suppliers than needed to benefit from 

volume discounts can create waste. 

Although bulk ordering is a standard 

industry practice, technology-based 

forecasting and inventory management 

solutions can help reduce this problem. 

3. Use offcuts during preparation or 

untouched food at the end of the day to 

make other food items such as sauce, 

soup, or juice. 

4. Make sides (such as vegetables, 

potatoes, and chips) optional. 

5. Train staff to prepare and cook without 

wasting food, even if staff turnover is 

high in the hospitality industry. 

6. Invest in proper storage infrastructure 

to keep extra items fresher for longer. 

/ 14 

REVIEW

*

16 

REVIEW

FEATURE/ HOTEL X 

A MEANS 

FOR GOOD 

WHEN YOU THINK ABOUT THE NEXT 

GENERATION OF TRAVELLERS, THOSE 

WITH A PASSION FOR MAKING POSITIVE 

CHANGE AND A DISCERNING EYE FOR 

STYLE, AUTHENTICITY, AND SUBSTANCE 

COME TO MIND. 

With every aspect of its operations being 

thoughtfully tailored for people seeking a more 

meaningful stay, Hotel X has established itself 

as a luxurious venue in Fortitude Valley suited 

towards these modern desires. 

Proudly unique and independent, the hotel is a 

part of the IHG’s Vignette Collection – a group of 

opulent, one-of-a-kind venues scattered across 

the world, each with their own distinct character 

and complimentary rituals. 

Marketing manager, Alannah Kanowski, said 

Hotel X was not only the first in the esteemed 

Vignette Collection, but is also the only one of its 

kind in Australia. 

REVIEW / 17

“WE’VE GOT A REALLY 

COOL RECORD PLAYER 

AND SESSION AREA IN OUR 

LOBBY WITH VINYLS FROM 

LOCAL ARTISTS SO GUESTS 

CAN HAVE A LISTEN AND 

CHILL OUT WHILE THEY’RE 

HAVING A COFFEE.” 

“The whole purpose of the portfolio is that 

each property is meant to stand alone as 

one-off, boutique experiences with a focus on 

memorable moments that are really authentic 

to the local area. Fortitude Valley is a massive 

music precinct in Brisbane with so much 

history, so we take pride in our activations 

that pay homage to that. 

“For example, we’ve got a really cool record 

player and session area in our lobby with 

vinyls from local artists so guests can have 

a listen and chill out while they’re having 

a coffee. We get a lot of bookings from 

entertainment groups and punters coming 

to watch a gig, and we often partner with 

Fortitude Music Hall, The Tivoli, and The 

Princess Theatre. 

“We just signed on to the official Hotel 

Partner for BIGSOUND and Sweet Relief 

Festival this September. Music is a core part 

of our culture here, so we believe that it truly 

sets us apart as a entertainment destination,” 

she said. 

Situated neatly between Brisbane’s bustling 

live entertainment scene and the newer, 

more contemporary precinct of Howard 

Smith Wharves, Hotel X represents a perfect 

combination of both city lifestyles. 

In addition to strengthening the local music 

industry, the venue also engages with its 

community, recently joining forces with 

the Kelvin Grove High School to champion 

students pursuing careers in the hospitality 

industry through hands-on learning 

experiences, work placements, behind-thescenes 

insights, and mentoring. 

/ 18 

REVIEW


In fact, this commitment to creating 

positive change saw the hotel earn the 

Keno Outstanding Community Service & 

Achievement award in the Accommodation 

Division at the QHA Awards for Excellence 

this year. 

Alannah said this recognition was incredible 

for the team at Hotel X, especially since a 

lot of their time is spent figuring out ways to 

engage with the community. 

“Our community is our purpose – it drives 

everything we do and inspires us to 

constantly improve what we offer to our 

region. The most notable activation we 

did last year was collaborating with Unfit 

Running, a Brisbane-based running group 

that empowers the community to get active 

and connect through running. 

“We partnered with them to create Unfit 

X, which runs every Wednesday evening 

alongside the river in Howard Smith 

Wharves. Complementing that, we’ve also 

created heaps of key calendar events such as 

Brisbane’s Biggest Santa Dash. Importantly, 

these activations aren’t just for guests – 

they’re for everyone who wants to attend. 

“When it comes to creating really loved 

experiences in the community, we like to 

make sure they are not exclusive. Everyone’s 

always welcome to participate, have fun, 

and explore our venue. It’s a great way of 

introducing people to our property, raising 

money for charity, and showcasing what 

we’re all about,” she said. 

Like vignettes that capture the detail and 

emotion of moments, Hotel X encourages 

guests to embrace the spirit of Fortitude 

Valley through playful hints of unexpected 

luxury, whether that be a dip in the rooftop 

pool overlooking the Story Bridge, or even a 

sip of Hotel XPA, which is specially brewed in 

partnership with Range Brewing to celebrate 

the area’s thriving beverage scene. 

“WE PARTNERED WITH THEM 

TO CREATE UNFIT X, WHICH 

RUNS EVERY WEDNESDAY 

EVENING ALONGSIDE THE 

RIVER IN HOWARD SMITH 

WHARVES.” 

REVIEW / 19

Perhaps the most telling example of the venue’s indulgent 

services is Iris Rooftop, which scored Best Hotel Bar in 

the Accommodation Division for the third year in a row at 

the 2024 QHA Awards for Excellence. 

Alannah said, while Iris Rooftop is a stunning dining 

experience with an immaculate Spanish-inspired menu, 

it’s the bar’s customer service that really sets it apart. 

“We think it’s really important to leave a good impression 

on people, because Brisbane’s food and wine scene has 

just completely skyrocketed. Our city simply has some 

of the best dining experiences in Australia, so now what 

matters is the overall experience of a venue. 

“At Iris Rooftop, you dine right by the pool with sweeping 

views of the city. Because of this, our bar has sort of a 

resort feel, which I think is rare considering our central 

location. 

“While styled like a retreat, the venue’s design is also 

very much inspired by the live music industry and the 

rustic edginess of Fortitude Valley with lots of neon pinks, 

purples, golds, and imitation graffiti. In every room we’ve 

also got really avant-garde photography that was taken 

when the hotel was being built,” she said. 

In such a healthy, thriving, and competitive industry, 

it’s no surprise that there are a myriad of Queensland 

venues doing amazing things in the realm of architecture, 

amenities, and design. 

/ 20 

REVIEW


As a result, it seems hotels are setting themselves 

apart by going far and beyond to make sure their 

guests are blown away by the little things, such as 

personalised experiences and next-level customer 

service. 

When it comes to Hotel X, it’s always about what the 

venue can do differently. In fact, Alannah believes that 

the key to staying ahead of the ever-evolving trends of 

hospitality is to be the one setting them. 

“We make sure to do our research and find out why 

our guests have chosen our property and how we 

can elevate their stay. Often, it comes down to doing 

something quirky and creating delightful moments 

that you wouldn’t expect from a generic hotel offering. 

“For example, guests won’t just be met with 

champagne and balloons when entering their room. 

Instead, it could be desserts from Brooki Bakehouse 

or other goodies from local businesses. It’s important 

to offer something that recognises why they’re here 

and who they are, but also touches on our brand a 

little bit too. 

“As a business in Fortitude Valley, we understand it’s 

our responsibility to support other local businesses. 

Our general manager, Jeremy Colahan, likes to 

say ‘a rising tide floats all boats’, so that’s how we 

approach everything we do. It also gives purpose to 

our employees, as being involved in these initiatives 

greatly increases morale, positivity, and excitement in 

our team,” she said. 

With 11 Vignette Collection hotels now open around 

the world (and a further 23 in the pipeline), Hotel 

X has certainly paved the way for unique and 

experiential stays with an emphasis on people and 

place – which is a legacy worth being proud of. 

Alannah said they are expecting to take things to new 

heights in the coming months – elevating Brisbane’s 

run club scene and introducing more wellness and 

socially focused activities that encourage connection 

and togetherness. 

“This PGA season, we plan to bring the golf course 

to our visitors with a state-of-the-art Trackman 

Golf Stimulator, which guests are free to use as 

they please. There will also be a Nearest to the Pin 

competition, which is open to all. 

“The core element to always come back to is that, 

although community activations may seem daunting 

at first, when we work together we can achieve so 

much more. 

“No matter the sector you’re in, it’s important to 

remember that it doesn’t always have to be this 

massive partnership or financial donation – it’s 

about putting in the effort, working together, and 

discovering what you can achieve when you think 

outside the box,” she said. 

REVIEW / 21

OLGR/ VICTORIA THOMSON 

HERE TO HELP 

LAST ISSUE, I TALKED ABOUT THE RICHMOND LIQUOR ACCORD INITIATIVE AND THE GREAT RESULTS THAT CAN BE ACHIEVED 

THROUGH A COLLABORATIVE APPROACH TO MINIMISING HARM. WHEN LICENSEES, POLICE, AND GOVERNMENT WORK TOGETHER TO 

ENSURE THE SAFETY OF PATRONS, THEY ALSO ENSURE THEIR COMMUNITIES’ CONTINUED ENJOYMENT OF LOCAL VENUES. 

For the Office of Liquor and Gaming 

Regulation (OLGR) compliance officers, 

engaging with licensees and venue staff 

to promote safer practices in their venues 

–whether it’s supporting vulnerable 

patrons, developing strategies to reduce 

alcohol-fuelled violence, or minimising 

gambling harm – routine compliance 

inspections are a great way to understand 

venue management and sometimes reveal 

unacceptable issues that put patrons and 

businesses at risk. 

In one recent incident, a licensee was 

ordered to pay a $5,000 fine and more 

than $2,600 in court costs after OLGR 

compliance officers became aware they 

were running promotions that encouraged 

excessive drinking and the rapid 

consumption of alcohol. 

OLGR’s investigation determined the 

nature of the promotions, which offered 

heavily discounted drinks over a short 

period of time, created a high risk of 

potential harm to patrons, who could 

become quickly intoxicated. 

The investigation also found the venue’s 

harm minimisation measures were 

insufficient during the promotions, 

with minimal supervision and no limits 

enforced on the amount of alcohol patrons 

consumed during the promotions. 

While it is disappointing to come across 

practices like this, OLGR compliance 

officers also see many examples of 

licensees and venues leading the way for 

the safety of their patrons. 

A recent inspection of a venue 

demonstrated outstanding gambling harm 

minimisation processes and a genuine 

interest in the welfare of patrons, service 

personnel, and the local community in 

general. 

OLGR compliance officers noted that the 

venue manager was a regular attendee 

at Safer Gambling Network meetings 

and maintains a great relationship with 

Relationships Australia’s Gambling 

Help Service. Other above-and-beyond 

measures in place at the venue included 

a daily sign-off on the exclusion list, 

customer liaison officer (CLO) training 

for all management and staff, and harm 

minimisation materials available in 

languages other than English for our 

culturally and linguistically diverse (CALD) 

communities. 

Engaging with industry and licensees is 

integral to our goal of building community 

confidence and supporting licensed 

venues to create and maintain a vibrant 

hospitality industry in Queensland, while 

maintaining the safety and wellbeing of 

patrons. 

Please remember that the OLGR and its 

staff are here to help industry. We will 

always try to work with venues through 

education first and foremost, and where 

issues are identified, provide support for 

licensees and venues to ensure they’re 

well equipped to comply with Queensland 

laws. 

I look forward to seeing the benefits 

and sharing instances of continued 

collaboration and engagement between 

the OLGR and licensees as we work 

towards creating thriving businesses 

where the safety of our communities is 

paramount. 

/ 22 

REVIEW

ATTORNEY-GENERAL/ 

THE HONORABLE YVETTE D’ATH MP 

BIDDING FAREWELL 

AS I REFLECT ON 17 YEARS OF SERVING 

QUEENSLANDERS, I AM FILLED WITH MIXED 

EMOTIONS. IT HAS BEEN A PRIVILEGE TO WORK 

ACROSS A RANGE OF PORTFOLIOS AND CONTRIBUTE 

TO SHAPING POLICIES THAT POSITIVELY IMPACT 

INDUSTRIES AND COMMUNITIES. 

Looking back on my tenure, I am grateful for the insights 

gained, the relationships formed, and the lessons learned. 

The hospitality industry’s fortitude and adaptability – 

particularly in challenging circumstances – continues to 

be an inspiration to me, and I have no doubt that it will 

place the industry in good stead well into the future. 

During my term, I have witnessed the unwavering 

commitment of the hospitality industry’s members to 

work with government for innovation and success, 

promoting the importance of staff training, attending 

meetings, forums, and committees, championing 

gambling harm minimisation practices and the prevention 

of potential harm from alcohol, recognising signs of 

domestic and family violence, and going above and 

beyond to help patrons at risk. 

Through this commitment to work together, we have 

implemented reforms that create a thriving hospitality 

environment equipped for growth and development and 

proactive to the safety needs of Queensland communities. 

Thank you for this incredible journey, and I extend my 

heartfelt thanks to the QHA and you, its members, for 

your continued engagement with government. 

SERVING 

HOSPITALITY 

SINCE 1885. 

 

REVIEW / 23

LEGAL MATTERS/ CURT SCHATZ 

ADDRESSING SKILL SHORTAGES 

THE RECENT CHANGES TO VISA SOLUTIONS AND HOW THESE CAN POSITIVELY IMPACT THE HOSPITALITY INDUSTRY. 

The Australian hospitality industry is a 

significant contributor to the country’s 

economy, employing over 900,000 workers 

as of 2023. It accounts for approximately 

7% of Australia’s total employment, with a 

growth rate of 3.6% in 2023. The industry 

continues to face a high demand for 

skilled labour, particularly in roles such as 

chefs, cooks, and hotel managers, with no 

indication of slowing down. 

As of early 2024, the job vacancy rate for 

accommodation and food services stands 

at approximately 3.7% – a significant and 

notably higher than average job vacancy 

rate which reflects the industry’s ongoing 

challenges in filling positions. 

In response to this predicament, 

hospitality employers must turn to 

innovative solutions to bolster their 

workforce and to mitigate the impact of 

the skilled worker shortage. 

Australia’s visa programs offer a variety 

of pathways for employers to access 

overseas talent. For instance, the 

Temporary Skill Shortage Visa (Subclass 

482) allows Australian employers to 

address labour shortages by sponsoring 

overseas skilled workers to fill positions 

that cannot be filled by the local 

workforce. In the hospitality industry, the 

482 visa is a particularly useful option as it 

enables businesses to recruit skilled chefs, 

cooks, and restaurant managers. 

As of 1 July 2024, a number of changes 

have come into effect for the 482 

programme. 

TSMIT increase 

The Temporary Skilled Migration Income 

Threshold (TSMIT) has increased from 

$70,000 to $73,150. This change will affect 

new nominations lodged from 1 July 

2024 onwards, but it will not be applied 

retrospectively to nominations already 

approved or lodged prior to this date. 

This change is aimed at ensuring migrant 

workers are not underpaid compared to 

local workers. 

Enhancing labour market mobility 

Effective from 1 July 2024, significant 

changes to visa conditions 8107, 8607, 

and 8608 will improve the labour market 

mobility of 482 visa holders to allow those 

who stop working for their sponsor more 

time (up to 180 days at a time or a total of 

365 days across their entire visa period) 

to find a new sponsor, apply for a different 

visa, or arrange to depart Australia. 

During this time, they can work for other 

employers (even in occupations not listed 

on their visa) to ensure they can support 

themselves while they look for a new 

sponsor. This flexibility will also allow them 

to immediately commence working for a 

new prospective sponsor while waiting for 

their 482 visa work rights to be transferred 

to the new sponsor. 

Reduction in work experience 

requirement 

Effective from 23 November 2024, the 

work experience requirement for the 482 

visa will be reduced from two years to one 

year. This is a significant change intended 

to make it easier for recent graduates to 

qualify for the visa and will benefit recent 

graduates looking to enter the workforce. 

In turn, this will help businesses address 

skills shortages more effectively. 

Recent changes to the Working Holiday 

Visa (Subclass 417) also offers advantages 

for employers to address labour 

shortages. The 417 visa is a temporary 

visa for young people to holiday and work 

in Australia for up to 12 months, with the 

option to apply for second and third-year 

visas if eligibility requirements are met. 

This visa allows employers to quickly 

address skills shortages, especially 

in regional areas, without requiring 

sponsorship. It also enables easy 

transitions between employers to support 

staffing needs. 

From 1 July 2024, United Kingdom 

passport holders will no longer need 

to undertake ‘specified work’ to obtain 

second or third-year 417 visas. This 

relaxation of requirements provides 

employers with greater flexibility in 

utilising 417 visa holders for a more 

responsive workforce. 

Visa solutions are essential for overcoming 

immediate workforce challenges and 

ensuring the hospitality industry’s future 

success. By embracing migration as a 

strategic tool, the hospitality sector can 

navigate skilled worker shortages and 

emerge stronger. 

For more information on how these 

changes might impact your business, 

please contact Mullins Lawyers. We are 

here to help you navigate these changes 

effectively. 

/ 24 

REVIEW

SUPERANNUATION 

FINANCIAL ADVICE FOR YOUR EMPLOYEES 

THE RIGHT FINANCIAL ADVICE CAN HELP SET YOUR STAFF UP FOR A FUTURE FULL OF POSITIVITY. HERE’S HOW HOSTPLUS 

FINANCIAL ADVISERS CAN HELP THEM. 

When’s a good time to get financial 

advice? 

It’s never too early to start planning for a 

secure financial future. But we think there 

are some key life milestones where getting 

expert and informed advice could make a 

big difference to our members’ retirement. 

Beginning work 

If it’s a staff member’s first job or a new 

job, we’d encourage them to reach out 

to us. We can help with opening a super 

fund account, and also with ways they 

could build up their balance. 

This is a time in their life when they also 

might start to consider their insurance 

needs. People don’t often think about 

insurance until they need to make a claim, 

so it’s a good idea to be on the front foot 

with insurance and get the right advice. 

Starting a family 

This is another important time when 

financial decisions may need to be made. 

It can feel overwhelming, but we can 

help there too. We can discuss with your 

employees ways to maximise government 

co-contributions. We can also help explain 

what happens to their super while on 

parental leave. 

Retirement planning 

When your staff begin retirement 

planning, they can benefit from advice on 

ways to build a healthy nest egg. We can 

help with the maths and work out how 

much they’ll need in retirement. 

Sometimes members need assistance 

from our advisers when they want to 

make a lump sum payment into super. 

This could be funds from an inheritance 

or from the sale of a property. We’re 

also experts at establishing tax-effective 

retirement income streams for members. 

Easing into retirement 

For those who don’t want to retire 

permanently from the workforce, our 

financial advisers can help them ease 

into retirement with a transition to 

retirement strategy (TTR). Transitioning 

to retirement is also the right time for your 

staff to do a health check on their super 

and review how things are tracking. They 

might also want to learn how to maximise 

government benefits or get help with aged 

care options, perhaps for their parents. 

This is also a good time to seek financial 

advice. 

Hostplus offers financial advice online, 

over the phone and face-to-face. 

An effective way to take the first step 

is using SuperAdviser, our easy-to-use 

online advice tool. 

For others, a phone call can help 

members understand what’s right for 

them and what’s possible when it comes 

to their super. So, we offer phone-based 

super advice. This is limited advice relating 

to a member’s Hostplus account. It covers 

topics like contributions, insurance and 

investment options. 

Others prefer face-to-face financial 

planning, and we offer that too. Your 

staff can get comprehensive advice from 

qualified financial planners. They’ll be 

able to decide and pay for the advice they 

want. 

Whatever option your staff choose or 

whatever life stage they’re at, we’re here 

to help. That’s a plus. 

This information is general advice only and does not take into account your personal objectives, financial situation or needs. You should consider if this information 

is appropriate for you in light of your circumstances before acting on it. Please read the relevant Hostplus Product Disclosure Statement (PDS), available at hostplus. 

com.au before making a decision about Hostplus. For a description of the target market, please read the Target Market Determination (TMD), available at hostplus. 

com.au. Issued by Host-Plus Pty Limited ABN 79 008 634 704, AFSL 244392 as trustee for the Hostplus Superannuation Fund (the Fund) ABN 68 657 495 890, 

MySuper No 68 657 495 890 198. 

Hostplus has engaged Industry Fund Services Limited (IFS) ABN 54 007 016 195, AFSL 232514 to facilitate the provision of personal financial advice to members of 

Hostplus. Advice is provided by financial planners who are Authorised Representatives of IFS. Fees may apply for personal financial advice; for further information 

about the cost of personal advice, you can speak with your financial planner or visit our website www.hostplus.com.au. Information to help you decide whether you 

want to use personal financial advice services being offered is set out in the relevant IFS Financial Services Guide, a copy of which is available from your financial 

planner. Hostplus has engaged Link Advice Pty Ltd ABN 36 105 811 836, ASFL 258145 to facilitate the provision of limited personal financial advice to members of 

Hostplus via the web-based product SuperAdviser. 

REVIEW / 25

THE SIMPLE 

THINGS 

RATHER THAN TRYING TO BE EVERYTHING TO EVERYONE, 

EXCHANGE HOTEL KILCOY STANDS OUT BY STICKING TO WHAT 

IT KNOWS – GOOD OLD-FASHIONED COUNTRY HOSPITALITY. 

And boy has that gotten it far. For 123 years 

the venue has been the heart and soul 

of its small town in the Somerset region, 

even witnessing the 2nd/14th Light Horse 

Regiment riding through its swinging doors 

to entertain locals during WWII. 

After being handed over to AusHotels in 

2013, Exchange Hotel Kilcoy has continued to 

breathe life into the rural community, with its 

consistently friendly hospitality earning it the 

top gong for regional hotels at the 2024 QHA 

Awards for Excellence. 

Confident that the venue’s storied history 

speaks for itself, general manager at 

AusHotels, Rick Kay, said their expectations 

going into this year’s awards gala were high. 

“We made it to the finals previously, winning 

Best Hotel Bar Regional in 2021 and securing 

the award for the same category at the AHA 

National Awards for Excellence that same 

year, but Best Bistro Regional has eluded us 

until 2024. Finally, the hard work of our head 

chef, Ryan Freyling, paid off. 

“It was a complete surprise and honour 

to also win Overall Hotel of the Year 

Regional. It’s no doubt that the efforts of 

our venue manager, Donna Rosa, our retail 

manager, Kylie Williams, and the entire team 

contributed to this award. 

“A special thanks also goes to the owners for 

their passion in maintaining this country hotel 

with such high standards. The night itself 

was fun as it always is, with various members 

from AusHotels present and dancing the 

night away,” he said. 

Genuine and charming, those who have been 

welcomed into a pub in the heart of a quaint 

country town understand that it’s an enriching 

experience unlike any other in hospitality. 

As the very foundation of Queensland’s 

thriving industry, these pubs are run by the 

community, for the community, and represent 

an unmistakably important part of our state’s 

culture. 

An hour’s drive south-west of the Sunshine 

Coast, Exchange Hotel Kilcoy is a favourite 

stop for visitors heading to Somerset Dam and 

a regular watering hole for cattle farmers. 

While the industry has become very 

competitive as of late, Rick said the hotel has 

never strayed from delivering a consistently 

wholesome experience that is authentic to the 

region. 

“We endeavour to provide the same speedy 

service with the same high-quality meals every 

day, regardless of how busy we are. Our menu 

is comprehensive, our portions are countrysized, 

our produce is locally sourced, and 

our staff are fun, polite, and simply wonderful 

people. 

“The quality and presentation of our food, in 

addition to our well-maintained country pub, 

helps us achieve great things and remain the 

cornerstone of our community. We operate a 

courtesy bus that extends to Somerset Dam, 

enabling holidaymakers from further afield to 

experience our pub. 

/ 26 

REVIEW

INSIGHTS/ EXCHANGE HOTEL KILCOY 

REVIEW / 27

“We also have a children’s playground that’s always 

popular with the younger kids, and arcade machines 

to keep the teenagers happy. We love to engage with 

the community wherever possible to help bring the 

town of Kilcoy alive,” he said. 

While the venue thrives on delivering good oldfashioned 

country hospitality, it also doesn’t shy 

away from keeping up to date with the shifting 

landscape of the industry. Boasting a large drivethrough 

liquor barn and a detached bottle shop, the 

hotel has started to offer takeaway options so the 

entire community of Kilcoy can enjoy cold drinks 

and warm meals in the comfort of their own homes. 

Built in 1901, the Exchange Hotel Kilcoy has seen 

its fair share of facelifts over the years. Rick said the 

most significant occurred after a kitchen fire in 2015 

damaged the rear of the hotel, resulting in extensive 

work needing to be done. 

“This is when we incorporated our large beer garden, 

which is now the main draw of our hotel. The venue’s 

accommodation has also been upgraded to include 

ensuites in most rooms. These are clean, neat, and 

tidy with the homely feel that people expect when 

they come to stay in a country pub. 

/ 28 

REVIEW

INSIGHTS/ EXCHANGE HOTEL KILCOY 

“We also host an array of weekend events that attract 

a big crowd of locals and tourists. These include 

Fred Brophy’s Boxing Troupe, the Australia Day 

Woodchopping Competition, regular vintage motorbike 

and car shows, and our highly popular Post Rip 

Chainsaw Championship. Basically, it’s chainsaws on 

steroids. 

“Country Fridays are a new addition to our weekly 

entertainment as well, with live soloists playing all the 

best country tunes in our sports bar on a Friday night. 

We also have live bands playing in the beer garden on a 

regular basis in addition to tribute nights of Keith Urban, 

Barnsie, Cold Chisel, Abba, and Shania Twain. 

“These are always very popular with the locals but also 

draw in customers from further afield who are always 

grateful that a bed is just upstairs in one of our rooms,” 

he said. 

Always willing to champion their region, the owners 

of Exchange Hotel Kilcoy, Jim and Di Davies, are 

personally involved in most of the town’s local 

attractions and sponsor nearby shows, sporting clubs, 

community groups, and festivals. 

Rick said the region of Somerset and its businesses 

deserves the support, as it’s a beautiful part of the world 

offering spectacular scenery and simple pleasures. 

“There’s a wide range of things on offer here, with 

great camping and water sports facilities at the local 

Somerset Dam, arts and music at the legendary 

Woodford Festival, and a number of exhilarating road 

trip possibilities, especially for motorbike riders,” he said. 

In addition to throwing a Mustang Car Show before 

Christmas, on Saturday 9 November Exchange Hotel 

Kilcoy will hold its third annual chainsaw event. Hosted 

on the street in front of the venue, the occasion sees 

ten competitors battle it out in addition to amazing 

chainsaw carvings and plenty of other festivities. 

Rick said they are planning many more events and 

renovations in the next year, and will continue to 

stay true to themselves while celebrating the great 

hospitality and culture of Kilcoy. 

“There is already new accommodation being built in 

addition to an old caravan park adjacent to the pub. 

These Kilcoy Suites will offer self-contained apartments 

for short visits or holiday trips, which is a great addition 

to a town that is short on places to stay, especially when 

there are so many events on. 

“The hotel’s accolades are due to our hard work, our 

consistency in delivering an outstanding menu, and our 

customer service in all areas of the hotel. However, the 

most important thing to us is that our customers love 

Exchange Hotel Kilcoy as much as we do,” he said. 

REVIEW / 29

CLOSING LOOPHOLES 

THE FAIR WORK LEGISLATION AMENDMENT (CLOSING LOOPHOLES NO. 2) ACT 2024, WHICH RECEIVED ROYAL ASSENT ON 26 

FEBRUARY 2024, USHERS IN THE NEXT ROUND OF INDUSTRIAL RELATIONS REFORMS TO TAKE EFFECT FROM 26 AUGUST 2024. THIS 

ARTICLE WILL PROVIDE AN OVERVIEW OF THE MONTH’S CHANGES. 

As a reminder, the first part of the 

Closing Loopholes reforms introduced 

the criminalisation of intentional wage 

theft, specific protections for persons 

subject to family and domestic violence, 

the small business redundancy 

exemption, and broadened union delegate 

rights in the workplace, in addition to 

changing payments for certain labour 

hire engagements and establishing a 

Commonwealth industrial manslaughter 

offence. 

As of 26 August 2024, the following 

amendments have taken effect: 

• changes to the definition of casual 

employee 

• introduction of a new employee choice 

notification framework 

• introduction of the right to disconnect 

• new definition of employment 

• introduction of the sham contracting 

defence 

• independent contractor unfair contract 

disputes 

• union delegate rights and union right of 

entry exemptions for underpayments 

• introduction of minimum standards for 

regulated workers (road transport and 

digital labour/gig economy) 

• increased maximum penalty for civil 

penalties and serious contraventions 

Many of these changes will not impact the 

hospitality industry, so this article will not 

address all of the above changes. Instead, 

we will focus on the provisions that are 

most likely to impact your business. 

Changes to casual employment 

These changes were discussed at length 

in last month’s article. In short, a new 

definition of casual employment will be 

introduced into section 15A of the Fair 

Work Act 2009 (Cth) (‘the Act’). The new 

definition comprises two elements, both of 

which must be satisfied: 

1. The employment relationship is 

characterised by the absence of a firm 

advance commitment to continuing 

and indefinite work. 

2. The employee is paid a casual 

loading or a specific rate of pay for 

casual employees under an industrial 

instrument. 

The new definition sees a shift from the 

primacy of the employment contract to 

assessing the substantive totality of the 

employment relationship. This means 

employers need to consider both the 

terms of the contract of employment as 

well as the way in which the employee 

works, including by having regard to the 

following factors: 

1. How often the employee works and 

their pattern of work. For example, 

does the employee work every Friday 

and Saturday night for months on end? 

2. The way in which the employer 

engages the employee to work. For 

example, does the employer offer or 

not offer the employee work, and does 

the employee have the right to accept 

or reject work? 

3. Any representations the employer 

has made about the future of 

the employee’s employment. For 

example, has the employer made any 

commitment to ongoing and indefinite 

work? 

A number of indicia have been developed 

to assess whether there is a firm advance 

commitment to continuing and indefinite 

work. A court or tribunal is expected to 

consider each indicia, however, it does not 

need to find all to be satisfied. 

4. The ‘real substance, practical reality, 

and true nature of the employment 

relationship’, being the totality of the 

employment relationship and not just 

the terms of the contract. 

5. The presence of a commitment may 

be in the form of a mutually agreed 

term in a contract of employment, in 

addition to a mutual understanding or 

expectation between an employer and 

employee. For example, if the casual 

employee’s contract of employment 

states that they will be expected to 

work every Friday and Saturday night, 

this is the presence of a commitment 

and should not occur. 

6. Additional considerations include 

whether it is reasonably likely that 

work of the kind performed by the 

employee will be available in the 

future, whether there are full-time or 

part-time employees performing the 

same kind of work usually performed 

by the employee, and if the employee 

engages in a regular pattern of work. 

/ 30 

REVIEW

EMPLOYMENT RELATIONS/ JENNA PENFOLD 

7. Finally, can the employer offer or not 

offer work to the employee, and can 

the employee accept or reject the 

work? Just putting out a final roster 

that allocates casual employee shifts 

will no longer be sufficient, as it 

does not allow the casual employee 

the opportunity to reject the work if 

they need to. Instead, employers are 

encouraged to publish a draft roster 

and allow casual employees a period 

of time (1-2 days) to confirm that they 

are accepting the shifts that have been 

offered to them. A final roster can then 

be published. 

The Act includes a clarifying note that a 

regular pattern of work does not of itself 

indicate a firm advance commitment to 

continuing and indefinite work. That is, 

a casual employee who has a regular 

pattern of work may still be a casual 

employee if there is no firm advance 

commitment to continuing and indefinite 

work. 

Changes to casual conversion 

The existing casual conversion process 

has been repealed and is now replaced 

with the employee choice framework. 

Employers are no longer required to 

offer casual employees conversion to 

permanent employment status after 12 

months of continuous employment. 

Now, once a casual employee has 

been engaged for six months, they are 

able to issue a written notification to 

their employer if they believe they no 

longer meet the definition of a casual 

employee and would like to be made 

permanent. The employer will have 21 

days from their receipt of the notification 

to determine whether they accept the 

notification and confirm the change from 

casual to permanent, or if they refuse 

the notification on reasonable business 

grounds. 

Casual employees will have the ability 

to refer a dispute to the Fair Work 

Commission (FWC) about the operation of 

these provisions. These provisions will not 

take effect for small business employers 

until 26 February 2025. 

Casual Employment Information 

Statement 

There has also been a change to an 

employer’s requirements when issuing 

the Casual Employment Information 

Statement (CEIS). Employers will need to 

provide the CEIS to casual employees: 

• at the time employment commences 

• after six months of employment 

• after 12 months of employment 

• after each further 12 months of 

employment (each annual anniversary 

of the casual employee’s engagement 

thereafter) 

Anti-avoidance offences for casual 

employment 

Two new anti-avoidance offences 

regarding casual employment have been 

introduced. Employers must not: 

• dismiss or threaten to dismiss an 

employee in order to engage them as 

a casual employee to do the same or 

substantially similar work 

• make knowingly false statements in 

order to influence an employee to enter 

into a casual employment contract 

to perform the same or substantially 

similar work 

Breaching these provisions could expose 

employers to a maximum of 300 penalty 

units. 

The right to disconnect 

These changes were discussed at length 

in our March 2024 Review article. The 

right to disconnect aims at ensuring 

employers are legislatively aware of the 

importance of a work-life balance and 

respecting an employee’s right to not be 

available 24/7. 

Under these provisions, employees have 

the right to refuse to monitor, read, or 

respond to any contact or attempted 

contact outside of work hours from their 

employer or third parties (i.e. clients), 

unless the refusal is reasonable. Whether 

the refusal is reasonable will depend on 

a range of circumstances specific to the 

working relationship, including: 

• the reason for the contact or attempted 

contact 

• how the contact is made and the level 

of disruption it causes the employee 

• the employee’s renumeration and 

the level of compensation afforded to 

being contacted while not at work, and 

whether the employee is aware their 

renumeration compensates for this 

• the nature of the employee’s role and 

their level of responsibility 

• the employee’s personal circumstances 

(including family or caring 

responsibilities) 

For the removal of doubt, these provisions 

do not stop employers from sending 

emails or contacting employees outside 

of work hours. However, it will form one of 

the ‘protected attributes’ for the purposes 

of the General Protections regime under 

the Act and protects employees who 

choose to not respond to attempts by their 

employers to contact them after hours. 

Employers are unable to take disciplinary 

action against an employee or treat an 

employee adversely if the employee 

reasonably refuses to take work calls or 

answer work emails in their unpaid nonwork 

time. 

These provisions will not take effect for 

small business employers until 26 August 

2025. The FWC is currently in the process 

of amending modern awards to insert a 

right to disconnect term. 

REVIEW / 31

EMPLOYMENT RELATIONS/ JENNA PENFOLD 

New definition of employment 

The new section 15AA of the Act 

introduces a definition of employment 

and requires the ordinary meanings of 

‘employee’ and ‘employer’ be determined 

by reference to the ‘real substance, 

practical reality, and true nature’ of the 

employment relationship. The totality 

of the relationship, including how the 

contract is performed in practice, must 

be considered when ascertaining the 

real substance, practical reality, and true 

nature of the working relationship. 

In introducing the definition of 

employment, these provisions override 

previous decisions where the High Court 

held that an independent contractor 

relationship is to be determined on the 

basis of the terms of the agreement 

between the contractor and the principal 

(the primacy of the contract) and 

instead introduces a multi-factorial test 

to determine whether a relationship 

is employment or an independent 

contracting relationship. 

A failure to correctly characterise the 

relationship could give rise to a number 

of unintended liabilities, including for 

annual and personal leave, liability for 

notice or redundancy payments, and 

potential underpayment if award penalties 

or loadings have not been satisfied by the 

pay rate provided to a contractor. 

Sham contracting defence 

Employers found to have misclassified an 

employee as an independent contractor 

may be penalised for sham contracting, 

unless they can prove under the new 

defence provision that they reasonably 

believed the contract to be one for 

services, not employment. 

Challenging unfair contract terms 

The FWC has received new powers to 

resolve disputes between independent 

contractors and principals about unfair 

contract terms in service contracts. 

Remedies able to be awarded will 

not include compensation, but the 

commission will be able to set aside, 

void, amend, or vary service contracts of 

contractors if deemed unfair. 

For members who engage independent 

contractors, it is strongly recommended 

that you review your service contracts 

if you haven’t already. Please note that 

superannuation, workers compensation, 

and taxation matters, among others, won’t 

be in the purview of workplace relations 

matters that can be the subject of an 

unfair contract dispute. 

Union delegate rights of entry for 

suspected underpayments 

This provision introduced a new right 

for unions from 1 July 2024 to enter 

workplaces without notice to investigate 

suspected contraventions of the Act in 

respect of its members. Unions can now 

obtain an exemption certificate from the 

FWC to waive the minimum 24-hour 

notice requirement for exercising right of 

entry if they reasonably suspect a union 

member has been or is being underpaid 

wages or other monetary entitlements. 

Before issuing a certificate, the FWC 

must be satisfied that giving an employer 

advance notice of the entry might result 

in the destruction, concealment, or 

alteration of evidence of an underpayment 

or that it reasonably believes advance 

notice of the entry would hinder an 

effective investigation into the suspected 

contravention. 

Increases to civil penalties and serious 

contraventions 

A serious contravention will occur if the 

person knowingly contravened the civil 

remedy provision and was reckless as to 

whether the contravention would occur. 

The new raft of reforms to civil penalties 

include: 

• doubling the maximum penalty for 

non-compliance with a compliance 

notice 

• increasing the maximum penalty 

fivefold (from 60 to 300 penalty 

units) for selected civil remedy 

contraventions, including conventions 

of the National Employment Standards, 

award and agreement obligations, pay 

slip and record-keeping obligations, 

and compliance notice requirements 

Penalties associated with underpayments 

are also significantly increased from 1 

January 2025, with the new maximum 

penalty being the greater of: 

• three times the value of the 

underpayment; or 

• the relevant penalty unit amount for 

the contravention 

Further information 

Given the very recent implementation of 

these changes, the industrial relations 

landscape will continue to evolve as the 

provisions are tested and disputations 

arise. 

QHA members seeking further 

assistance or wishing to discuss a 

specific employment relations matter are 

encouraged to contact the employment 

relations team for a confidential discussion 

by calling 07 3221 6999 or emailing 

er@qha.org.au. 

/ 32 

REVIEW

20 HOURS 

OF RACING DAILY 

450 ′ 

000 RACES 

ANNUALLY 

...AND IT’S ALL 

FREE FOR 

YOUR VENUE! 

TAB IS REBATING 100% OF SKY RACING FEES FOR MEMBERS * 

THAT’S NOT ALL! 

TAB IS ALSO PROVIDING OUR VENUES WITH: 

• Digital Commissions paid for 

ID verified TAB App accounts ** 

• Retail-exclusive offers delivered 

via Venue Mode on the TAB App^ 

• Exclusive US Sports live vision and 

content via SKY Sports 

• Plus, the ability to run tipping comps 

across AFL, NRL and selected racing 

events for free, thanks to TIP ′EM 

SPEAK WITH YOUR WAGERING SALES EXECUTIVE 

TODAY TO GET THE MOST OUT OF YOUR TAB 

*An eligibility criteria applies. Please speak with your TAB Wagering Sales 

Executive to check if your venue is eligible. 

**Digital Commission rules apply. Not available in NT. 

^Venue Mode available on the TAB app in operating TAB Venues, Agencies and 

selected Racecourses. 

IMAGINE WHAT YOU COULD BE BUYING INSTEAD. 

For free and confidential support call 1800 858 858 or visit gamblinghelponline.org.au

THE QUEENSLAND GAMBLING SURVEY REPORT 

THE QUEENSLAND GAMBLING SURVEY REPORT OFFERS INSIGHTS INTO QUEENSLANDERS’ USAGE PATTERNS, FREQUENCY, 

AND METHODS OF GAMBLING SINCE THE PREVIOUS SURVEY IN 2016-17. IT ALSO REPORTS ON LEVELS OF PSYCHOLOGICAL 

DISTRESS AND THE NATURE AND SEVERITY OF HARMS FELT BY PEOPLE ACROSS THE GAMBLING GROUPS. 

Queensland Gambling Survey 2023 

key findings 

The survey collected information on 

gambling activity and related issues in 

the Queensland adult population. 

In particular, the survey provides an 

opportunity to gauge the prevalence of 

problematic or potentially problematic 

gambling behaviour in the Queensland 

adult population. 

The Queensland Gambling Survey 2023 

was conducted by the Queensland 

Government Statistician’s Office between 

22 March and 27 June 2023. A total of 

14,879 computer-assisted telephone 

interviews were completed. 

Gambling participation 

All survey respondents were asked 

whether they had participated in each of 

14 gambling activities during the previous 

12 months: 

• Lottery products (including Gold 

Lotto, Powerball, and other lotteries) 

were most popular, with 48.74% of 

the Queensland adult population 

having purchased such products in the 

previous 12 months) 

• Instant scratch tickets rated second 

(26.30%), followed by art union tickets 

(23.29%), and gaming machines 

(21.07%) in terms of participation 

• 13.44% of Queensland adults had bet 

on horse, harness, or greyhound races 

and 11.82% had played Keno in the 

previous 12 months 

• 9.60% of Queensland adults had bet 

on sporting events such as football, 

cricket, boxing, or motorsports 

Males had significantly higher gambling 

participation rates than females for 

gaming machines, horse, harness, or 

greyhound races, sports betting, Keno, 

and casino table games. 

Gamblers aged 18-34 years had higher 

gambling participation rates in gaming 

machines, sports betting, and casino table 

games compared to other age groups. 

The 2023 survey results indicate that 

the proportion of people playing gaming 

machines (21.07%) and Keno (11.82%), 

as well as betting on horse, harness, 

and greyhound races (13.44%) has 

significantly declined since the last survey 

in 2016-17 (gaming machines 24.7%, Keno 

15.2%, and horse, harness, and greyhound 

races 18.3%), while betting on sports 

(9.60%) has increased significantly since 

the last survey (6.9%). 

Changes in gambling participation 

Playing gaming machines 

21.07% ↓ from 24.7% 

Playing Keno 

11.82% ↓ from 15.2% 

Betting horse, hamess or greyhound races 

13.44% ↓ from 18.3% 

Sports betting 

9.60% ↑ from 6.9% 

Betting on casino table games, purchasing 

art union tickets and playing bingo have 

remained relatively unchanged. 

Gambling group prevalence statistics 

The 2023 survey found that: 

• 30.24% of Queensland adults had not 

gambled in the last 12 months 

• 60.26% of Queensland adults were 

in the non-problem gambling group 

(former Queensland surveys termed 

this the recreational gambling group) 

• 6.27% of Queensland adults were 

in the low-risk gambling group and 

2.60% were in the moderate risk 

gambling groups – the people in these 

groups may have experienced adverse 

consequences from their gambling or 

may be at risk of problems occurring 

• 0.64% of Queensland adults were in 

the problem gambling group – the 

people in this group reported having 

experienced adverse consequences 

from their gambling and may have lost 

control of their behaviour 

Notably, as seen in table one, none of the 

observed marginal differences between 

the 2016-17 survey and 2023 survey are 

statistically significant. 

Those who gamble on the internet are 

around two to three times more likely 

than those who never gamble on the 

internet to be in an at-risk or problem 

gambling group. 

While gambling group prevalence is 

generally comparable across Australian 

jurisdictions, Queensland has the lowest 

rate of problem gamblers outside of 

Tasmania, as seen in table two. 

Comorbidities 

The survey explored respondents’ mental 

health, and drug and alcohol use. 

Overall, around 70.69% of respondents 

were experiencing no, or low levels, of 

psychological distress, while just under 

one quarter were experiencing moderate 

distress and 4.84% were experiencing 

high levels of distress. 

/ 34 

REVIEW

INDUSTRY ENGAGEMENT/ DAMIAN STEELE 

Across the gambling groups, the nonproblem 

and low risk gambling groups 

experienced similar levels of psychological 

distress to the broader population, 

however the moderate risk and problem 

gambling groups had a much higher 

incidence of moderate and high levels 

of distress. 

In particular, 39.02% of the moderate 

risk group and 49.18% of the problem 

gambling group were experiencing 

moderate distress, while 10.61% of 

the moderate risk group and 27.44% 

of the problem gambling group were 

experiencing high levels of distress. 

Around 41.74% of the problem gambling 

group indicated that they might have an 

alcohol or drug problem, which is 

significantly higher than the non-problem 

gambling group (7.49%) and the low risk 

gambling group (15.27%). 

Similarly, 56.25% of the problem gambling 

group indicated that an immediate family 

member has had an alcohol or drug 

problem, significantly higher than the nonproblem 

gambling group (28.01%) and low 

risk gambling group (32.77%). 

Awareness of help services 

and help seeking 

Just under 75% of adult Queenslanders 

had heard, or read about, the Gambling 

Helpline phone number, while 45.36% 

and 21.64% were aware of the Gambling 

Help Online website and face-to-face 

counselling services for gamblers in their 

area, respectively. 

Just 14.89% of the problem gambling 

group had sought help for gamblingrelated 

problems in the last 12 months. 

The challenge for all stakeholders 

– including industry, government, 

gambling help services, and the 

community – is to increase awareness 

and uptake by the 85% of problem 

gamblers (0.64% of Queensland adults) 

who do not seek help for gambling 

related problems. 

Source: The Queensland Gambling Survey 2023 

Report, Queensland Department of Justice and 

Attorney-General 2024. 

The Queensland Gambling Survey Report is now 

available on the Queensland Publications website. 

TABLE ONE: TIME SERIES OF GAMBLING GROUP 

PERCENTAGE ESTIMATES, QUEENSLAND ADULT POPULATION. 

NON- 

GAMBLING 

NON- 

PROBLEM 

2001 

(%) 

2003- 

04 

(%) 

2006- 

07 

(%) 

2008- 

09 

(%) 

2011- 

12 

(%) 

2016- 

17 

(%) 

2023 

(%) 

15.1 19.7 24.7 25.31 26.16 29.24 30.24 

73.2 72.4 67.3 69.02 66.31 61.40 60.26 

LOW RISK 8.2 5.3 5.7 4.71 5.16 6.35 6.27 

TABLE TWO: COMPARISON OF GAMBLING GROUP PREVALENCE 

ACROSS AUSTRALIAN JURISDICTIONS (BASED ON MOST RECENTLY 

PUBLISHED PREVALENCE STUDY IN EACH JURISDICTION). 

NON- 

GAMBLING 

NON- 

PROBLEM 

NT 

(%) 

ACT 

(%) 

TAS 

(%) 

SA 

(%) 

VIC 

(%) 

NSW 

(%) 

QLD 

(%) 

28.45 40.0 52.9 35.3 31.0 46.7 30.24 

57.26 49.6 40.7 57.2 59.2 42.9 60.26 

LOW RISK 9.36 7.0 4.3 4.6 6.7 6.6 6.27 

MODERATE 

RISK 

2.7 2.0 1.8 1.58 1.90 2.51 2.60 

MODERATE 

RISK 

3.55 2.5 1.7 2.2 2.4 2.8 2.60 

PROBLEM 0.83 0.55 0.47 0.37 0.48 0.51 0.64 

TOTAL 100 100 100 100 100 100 100 

PROBLEM 1.37 0.8 0.4 0.7 0.7 1.0 0.64 

TOTAL 100 100 100 100 100 100 100 

NB: Results for 2001, 2003-04 and 2006-07 only available to one decimal place. 

REVIEW / 35

SUPPORTING STRONG AND SUSTAINABLE REGIONS 

AFTER ITS RELEASE ON 11 DECEMBER 2023, THE AUSTRALIAN GOVERNMENT’S MIGRATION STRATEGY OUTLINED A 

NEW VISION FOR AUSTRALIA’S MIGRATION SYSTEM. 

While there are a variety of aims 

embedded into such a large and complex 

strategy, one of the overarching themes 

is to dramatically cut Australia’s migration 

intake after a surge of arrivals following 

the pandemic. 

As this continues to evolve, a slew of 

changes and proposals are being floated 

such as the most recent decision to 

international student visa fees being 

increased from $710 to $1,600 – the 

highest in the world. 

The new migration strategy included 

a policy roadmap containing eight 

key actions and over 25 new policy 

commitments and areas for future 

reform. There are key challenges under 

the microscope around wages and 

productivity growth, building a skilled 

workforce, and managing the pressures of 

an ageing population. 

It also aims to look at instances of migrant 

worker exploitation, the existing back 

doors and side doors into the system 

undermining its integrity, and pressures 

on housing and infrastructure. 

More recently, the Federal Government 

released its discussion paper for review, 

‘Supporting Strong and Sustainable 

Regions’, which sought views from 

stakeholders on how to improve regional 

migrations settings to support strong and 

sustainable regions. 

As part of the Migration Strategy, this 

discussion paper focuses on commitments 

around evaluating regional migration 

settings and the Working Holiday Maker 

program to ensure migration supports 

development objectives in regional 

Australia and does not contribute to the 

exploitation of migrant workers. 

Recent recommendations came forward 

by the Federal Government to limit the 

Working Holiday Maker visa to one year 

after initial immigration panel review. 

Advocates for limiting the working 

holiday program to one year argue the 

requirement to work in the regions left 

workers open to exploitation. 

In addition to reported sexual harassment 

and workplace health and safety 

problems, a survey by the Migrant Justice 

Institute found that almost half of all 

working holidaymakers reported being 

paid well below the minimum wage. 

Under the current visa rules, travellers 

aged between 18 to 35 can extend to stay 

in Australia for a second or third year if 

they take up specific work in a regional or 

rural area for 88 days. While the reduction 

in the Working Holiday Maker visa to one 

year has now been ruled out, the Federal 

Government has been canvassing other 

measures to reduce the vulnerability 

of working holiday makers, including a 

potential change to the requirement for 

travellers to work in the regions for 88 

days. 

Many have argued that if you removed 

the incentive it would likely result in 

backpackers not straying far from the 

cities ripping out a valuable workforce for 

agriculture and tourism, creating a hole in 

the workforce. 

Australian Hotels Association CEO, 

Stephen Ferguson, said he was pleased 

to see the government had rejected a 

recommendation in the migration review 

to cap working holiday visas at one year 

on the grounds that it would significantly 

damage economies in regional Australia. 

The migration system plays a key role in 

supporting regional Australia to prosper 

through the injection of culture, skills, 

innovation, and the economic benefits that 

migration brings. 

Regional employment 

In the accommodation and food service 

industry, 40% of all jobs are outside 

of capital cities. Queensland has by 

far the largest percentage of regional 

employment, with almost 150,0000 

people (or 74.3% of the state’s AFS total) 

employed in jobs in the AFS industry 

outside of Brisbane. 

In fact, regional AFS jobs in Queensland 

account for over 15% of all Australian 

AFS jobs, reflecting the decentralisation 

of population and work in Queensland, 

as well as its economic dependence on 

tourism and hospitality. 

At the end of July, Accommodation 

Australia (AA) and the Australian 

Hotels Association (AHA) made a 

joint submission in response to the 

government’s discussion paper on 

regional migration. The core message 

in the submission was that regional 

accommodation properties were finding 

it very difficult to find the skilled staff they 

need to run their businesses efficiently. 

To address this problem, regional 

migration settings needed to be as 

responsive as possible, with maximum 

/ 36 

REVIEW

ACCOMMODATION/ TOM FITZGERALD 

RTO 30826 

access to skilled occupations eligible for both 

temporary and permanent migration sponsorship. 

A key issue also raised in the submission was 

the importance of working holiday makers, and 

the need to retain a requirement to work in the 

regions to be eligible for second year and third 

year visas. 

In relation to working holiday makers, AA and 

AHA also sought an expansion of the regions that 

are currently eligible for this specified work, such 

as regions outside capital cities with the exception 

that Darwin should also be considered regional. 

Importantly, the discussion paper highlights 

concerns that have been raised by members that 

many regional employers are finding it difficult 

to meet their workforce needs, both in terms of 

labour and skills. A responsive migration system 

is critically important in assisting employers 

in regional areas to meet their skill and labour 

needs so that their businesses can grow and be 

sustainable and productive. 

theaustralian.com.au/nation/politics/farmerscoalition-warn-against-backpackers-visa-change/ 

news-story/d17c460f712e75a08837b2c28d348c7d 

Submission In Response to Discussion Paper on 

Regional Migration Settings, July 2024: Australian 

Hotels Association and Accommodation Australia 

afr.com/politics/federal/backpackers-spared-frommigration-overhaul-20231210-p5eqdd 

CALENDAR 

OCTOBER 

2024. 

RMLV 

VIRTUAL CLASSROOM (ONLINE) 

 

 

 

 

 

 

 

 

Member Price $395.00 / Non-Members $495.00 

CLO/GNT 

VIRTUAL CLASSROOM (ONLINE) 

 


RMLV & CLO/GNT 

CLASSROOM BASED 

RMLV 

Mackay 

Sunshine Coast & Townsville 

Brisbane 

Gold Coast 


BOOK TRAINING NOW 

07 3221 6999 

training@qha.org.au

TRAINING & SAFETY RTO 30826/ THERESE KELLY 

CREATING OPPORTUNITIES FOR QUEENSLANDERS 

THE SKILLING QUEENSLANDERS FOR WORK (SQW) PROGRAM IS A VALUABLE INITIATIVE THAT PROVIDES TRAINING TO 

INDIVIDUALS WHO ARE UNDERUTILISED OR UNDEREMPLOYED. THIS PROGRAM IS DELIVERED BY COMMUNITY ORGANISATIONS 

IN PARTNERSHIP WITH TRAINING PROVIDERS. 

The community work skills program 

aims to support participants in gaining 

nationally recognised skills and 

qualifications up to a Cert III level. This 

includes a range of services such as 

career advice, job preparation skills, 

foundation skills, and individual case 

management. 

The QHA has partnered with the Sero 

Institute to deliver a Cert III Hospitality 

(SIT30622) program that offers 

participants the choice between front-ofhouse 

or cookery outcomes. Additionally, 

participants have the opportunity to 

achieve Responsible Service of Alcohol 

(RSA), Responsible Service of Gaming 

(RSG), Responsible Management of 

Licensed Venues (RMLV), and Customer 

Liaison Officer (CLO)/Gaming Nominee 

Training (GNT) certifications to enhance 

their employability. 

The community work skills program 

primarily targets Queensland residents 

who are ineligible for Australian 

government employment services or 

assistance. Eligible participants include 

individuals who are disadvantaged and 

require complementary services to 

support their employment goals. 

Disadvantaged Queenslanders must 

be aged 15 or older, no longer in 

school, and meet certain citizenship 

or residency requirements. Existing or 

prior qualifications are not a barrier to 

participation, as the program aims to 

provide a second chance for individuals to 

retrain and gain new qualifications. 

Identified disadvantaged groups that 

will be targeted by the program include 

mature-age job seekers, Aboriginal and 

Torres Strait Islander people, migrants 

and refugees from culturally diverse 

backgrounds, individuals with disabilities, 

young people, women re-entering the 

workforce, veterans, ex-ADF personnel, 

and underutilised workers. 

What does the program entail? 

Leading up to the commencement of 

the program, the QHA will engage in 

a recruitment process using various 

strategies to identify potential candidates 

from local organisations, community 

groups, and industry networks. 

The program will commence on 16 

September in Brisbane and will provide 

class-based face-to-face training for 

six weeks, focusing on the completion 

of the SIT30622 Cert III in hospitality. 

This training will include a mix of theory 

and practical hands-on experience in a 

simulated environment. 

Following the classroom training, 

participants will undergo job readiness 

and workplace training preparation 

leading into industry work placements, 

allowing participants to gain real-life 

experience in hospitality venues. Work 

experience is a valuable opportunity 

that can provide individuals with an 

understanding of the work environment 

and what employers expect of their 

workers. It allows for the exploration 

of potential career options, while also 

promoting self-understanding, maturity, 

independence, and self-confidence. 

Engaging in work experience can increase 

motivation to continue studying or 

pursuing further training. Additionally, 

work experience introduces individuals to 

workplace recruitment practices and offers 

enhanced opportunities for part-time 

and casual employment. Ultimately, work 

experience offers individuals the chance to 

‘try out’ a workplace and acquire valuable 

skills for their professional development. 

Each participant will be supported by a 

dedicated mentor to ensure a smooth 

transition into the workplace. 

A post-placement support phase will 

provide ongoing assistance to participants 

who have secured employment during 

their industry work placement. Mentors 

will continue to support participants 

through regular visits, offering guidance 

and assistance to facilitate long-term 

employment retention. For participants 

who have not yet secured employment, 

mentors will provide support with 

job search activities and support to 

overcome practical barriers to sustained 

employment. 

The SQW program offers a 

comprehensive and supportive 

approach to training and employment 

for Queenslanders. By partnering with 

community organisations and industry 

stakeholders, this program aims to 

equip participants with the skills and 

qualifications needed to succeed in the 

workforce. With a focus on individualised 

support and practical experience, the 

program is well-positioned to make a 

positive impact on the lives of program 

participants and their communities. 

If you are interested in providing support 

or would like to contribute to the program, 

please contact the QHA training team on 

07 32216999 or email 

training@qha.org.au. 

/ 38 

REVIEW

ACCOMMODATION/ TOM FITZGERALD 

When you play 

together it always 

feels like a win! 

Gamble Responsibly. Think! About your choices. Help is close at hand. 

Call Gambler’s Help, ACT Gambling Counselling and Support Service or 

GambleAware 1800 858 858 gambleaware.nsw.gov.au or 

www.gamblinghelponline.org.au 

REVIEW / 39

ISLAND TIME 

“I know what Straddie needs - a craft brewery.” 

In the midst of Australia’s craft beer 

boom, Troy Beaven uttered these 

words to his wife, Kylie Taylor, on 

one of their many trips to North 

Stradbroke Island. 

Kylie warmly called him a raving 

idiot at the time, but if we’ve learnt 

anything from the rise of artisan 

beers and spirits, it’s that some of the 

most game-changing and successful 

businesses in the industry are 

considered a little bit out-there at first. 

Neighbouring the coastline of 

Brisbane, the tropical paradise of 

North Stradbroke Island (traditionally 

known as Minjerribah) inspires 

everything that Straddie Brewing 

Co does, with each of its craft beers 

paying homage to the environment, 

culture, wildlife, and history of the 

island. 

Kylie said it was Troy who introduced 

her to Straddie during her first visit 

to Australia. At the time, she was 

still living in London and working for 

various brand marketing agencies. 

“After our third trip, we decided that 

we were going to move there one 

day. But that turned into something 

a lot more after craft beer exploded 

in 2017. At this point, I was still very 

much involved in the London scene, 

where every second venue was a 

craft brewery. 

“The movement was only just 

kicking off in Brisbane, which only 

had a small handful of notable craft 

breweries. After Troy came up with 

the idea, we sort of kicked it around 

for a good six months, but I’m more of 

a doer than a dreamer. As soon as I 

saw merit in a craft brewery on North 

Stradbroke Island, I wanted to make 

it happen. 

“We continued to explore the 

landscape of craft in Queensland, 

and even tripped over to Vancouver 

in the name of research. After all of 

/ 40 

REVIEW

A CRAFTY BUNCH/ STRADDIE BREWING CO 

that, we finally found our land here on Straddie. Originally, 

we wanted to build the brewery at Point Lookout. But in 

hindsight, I'm so glad we chose Dunwich,” she said. 

Those who have caught the ferry over to Straddie will 

know to ‘turn left at the tree’. Basically, to pass through 

the small seaside township of Dunwich to seek out the 

region’s most beloved tourist destinations, including Amity 

Point, Cylinder Beach, and Point Lookout. 

In 2020, Straddie Brewing Co set out to make Dunwich 

more than just a gateway to the island, and worked with 

an architect to carefully design a three-storey brewhouse 

boasting a taproom, accommodation, and a deck with 

breathtaking views across Moreton Bay. 

But that same year, the world changed. Kylie said their 

brewery was unfortunately one of the many businesses 

that didn’t get off the ground during the pandemic, as 

North Stradbroke Island was completely shut off to all 

visitors for a period of three months. 

“We were just sitting there twiddling our thumbs. We’d 

come so far and had everything ready – the brand, the 

REVIEW /41

uilding permissions, the recipes, and even our 

brewer, Andrew Sydes. But even in a pandemic 

everyone still needs beer, so we started to 

contract-brew our core range at Ballistic Beer Co in 

Salisbury. 

“This way, people could still taste our beer and 

be involved in our brand as we kept them up 

to date on our socials. Because of this, we 

began to grow a fan base, and had such a good 

momentum going,” she said. 

Even before Kylie and Troy started welcoming 

customers into their brewhouse in 2022, Straddie 

Brewing Co’s dazzling line up of cans were stocked 

in more than 100 venues on the mainland, and it’s 

really not hard to see why. 

Brewed scrupulously with the sand-filtered water 

that flows through the island’s aquifer, you would 

be hard pressed to find a brewery with more 

enthusiasm and respect for the land on which it 

operates. 

Kylie said it was important for them to showcase 

a unique piece of Straddie’s identity on each can, 

especially if they wanted people to fall in love with 

the island as much as they did. 

“While Point Lookout Lager honours one of the best 

land-based spots in the world for whale watching, 

Amity Pale Ale acknowledges Straddie as the 

second largest sand island in the world. Because of 

this, the land is constantly shifting and eroding, so 

multiple houses and even a racecourse have been 

/ 42 

REVIEW

Today, the only horses that race at 

Amity are tiny White’s Seahorses. 

swallowed by the sea over the years. Today, the only 

horses that race at Amity are tiny White’s Seahorses. 

“Myora Springs Gose is inspired by the place where 

the island’s water flows into Moreton Bay – where the 

fresh water meets the salt. Gose is a naturally salty 

style, so it’s all about linking the beer with the story 

as much as possible. On the other hand, Manta Dark 

Lager is named after the Manta Ray Bommie, which 

sits off Point Lookout. It’s one of the top five dive sites 

for manta rays in Australia. 

“Within a core range it’s really important to have a 

low-strength, but Andrew went one step further 

and created a beer that’s only 2.8% alcohol, 

which is perfect for responsible four-wheeldriving 

up the coast. Mid Track Session Ale is 

all about championing Main Beach, which is 33 

kilometres of pure, magical coastline. 

“The final beer in our core range is Jumpinpin 

IPA. Famously, the Cambus Wallace ran aground 

carrying rum and dynamite. When a rescue 

party detonated the unstable dynamite, it blew 

holes out of the sand dunes. Two years later, 

erosion ate away at the area and broke 

the land in two, creating North and South 

Stradbroke Island,” she said. 

At Straddie Brewing Co, beers and 

storytelling clearly go hand-in-hand. 

In fact, in an effort to advocate for the 

tourism and conservation of the region, 

REVIEW / 43

the brewery’s tours are less about the process and 

more about celebrating the culture and biodiversity 

of North Stradbroke Island (with the added delight of 

tasting paddles and fresh island food, of course). 

This sentiment is echoed in every aspect of Straddie 

Brewing Co’s operations, with its branding being handdrawn 

by a proud First Nations designer and its venue 

being adorned with creations from some of the most 

talented artists in Moreton Bay, including Paula Boo 

and Jarad Danby. 

Kylie said they have a really good community following 

and aim to celebrate that as much as possible. 

“We wanted to give back to our island community, so 

we made the decision to create a very special Local 

Lager and exclusively sell it on the island. Times are 

a little tough, and consumers are looking for the best 

value for money, so Andrew brewed an incredibly 

approachable beer perfectly suited towards Straddie 

locals. 

“North Stradbroke 

Island is simply an 

amazing place that 

just keeps on giving... 

“At the same time, we understand that the only way 

craft breweries are going to survive is if they get 

opportunities to reach bigger audiences. We’re in a 

heavily taxed industry, and our maximum capacity is 

300,000 litres, so it’s not about trying to compete with 

anyone else. We just love the fact that we’re able to give 

consumers something different – provenance,” she said. 

In addition to experimenting with lightly hopped 

sparkling water and BrewAiry Tours (inflight beer 

tasting experiences), Straddie Brewing Co has a lot 

more in store for the future. After all, the island seems to 

have an abundant supply of tall tales that are just dying 

to be the inspiration for the brand’s next brew. 

“North Stradbroke Island is simply an amazing place 

that just keeps on giving. It was always our vision to 

create something that is representative of authentic 

Australian craft brewing and supports the island as a 

sprawling tourist destination and natural paradise. 

“We want people to not only enjoy our range, but to be 

inspired by it – to have an emotional connection to a 

place that holds so much nostalgia. I mean, when was 

the last time you went to Straddie?” Kylie said. 

/ 44 

REVIEW


TOP PERFORMER 

TOP PERFORMER 

TOP PERFORMER 

TOP PERFORMER 

TOP PERFORMER 

TOP PERFORMER 

TOP PERFORMER 

With super, long-term performance matters. Hostplus’ Balanced (MySuper) 

option delivers top performance over 20 years. 

Compare Hostplus 

REVIEW /45 

SuperRatings Accumulation Fund Crediting Rate Survey – SR50 Balanced (60-76) Index, May 2024. General advice only. Consider the relevant Hostplus PDS and TMD at 

hostplus.com.au, and your objectives, financial situation and needs, which have not been accounted for, before deciding. Past performance is not a reliable indicator of 

future performance. Issued by Host-Plus Pty Limited ABN 79 008 634 704, AFSL 244392 as trustee for the Hostplus Superannuation Fund ABN 68 657 495 890. HP2814

HOME 

SWEET 

HOME 

THE STUNNING NEW $70 MILLION 

HOME OF COOPERS HAS BEEN 

REVEALED. 

One of the most talked about and highly 

anticipated beer and hospitality builds in the 

country was unveiled at an official opening 

event in Adelaide on 6 August. 

Situated adjacent to the existing brewery, the 

new world-class facility features: 

Coopers is Australia’s largest independent, 

family-owned brewery, and has created the 

ultimate Aussie beer experience for visitors 

to the Regency Park site while expanding its 

craft credentials and launching into whisky 

production for the first time in its 162-year 

history. 

Situated adjacent to the existing brewery, the 

new world-class facility features: 

• a restaurant and three bars 

• expansive outdoor plaza dining and family 

areas 

• a dedicated tasting room 

• a microbrewery 

• a whisky distillery 

• an interactive history display and guided 

tours 

• underground stillage for 5,000 whisky barrels 

• a merchandise store 

South Australian Governor, Her Excellency 

the Honourable Frances Adamson AC, 

officiated at the event attended by members 

of the Cooper family, architects, engineers, 

and industry and business leaders. 

Managing Director of Coopers, Dr Tim 

Cooper, said this is one of the most exciting 

projects they have undertaken in the 162- 

year history of the brand. 

“Our team has been humbled by the public’s 

interest, excitement, and support as this 

impressive building has taken shape. 

“We wanted every aspect to be truly 

world-class and of the highest quality. It’s 

a significant, long-term investment by our 

family company and our vote of confidence 

in the future of Coopers and Australia’s 

manufacturing industry. 

/ 46 

REVIEW

A CRAFTY BUNCH/ COOPERS 

“COOPERS IS VERY PROUD 

TO HAVE CREATED A HIGHLY 

UNIQUE AND IMMERSIVE 

EXPERIENCE THAT 

ULTIMATELY CELEBRATES 

THE VERY BEST OF 

AUSTRALIAN BEER. WE LOOK 

FORWARD TO WELCOMING 

VISITORS FROM ACROSS 

AUSTRALIA AND OVERSEAS 

INTO OUR NEW HOME.” 

“At the same time, our brewing and distilling 

team is focused on the opportunities that 

will emerge from the on-site microbrewery 

and whisky distillery,” he said. 

Coopers has appointed one of Australia’s 

most respected hospitality professionals, 

industry hall of famer Peter Morelli, as the 

venue manager. He leads a 24-strong team 

to create an unforgettable experience for 

guests. 

With capacity to hold up to 400 people, the 

stylish, modern restaurant and bar facilities 

feature a beer-inspired menu and a range 

of Coopers beers on tap as well as special 

release craft beers from the microbrewery. 

The popular Coopers Brewery tours are 

also back and will now incorporate this new 

facility and its interactive history display 

with special VIP options available for those 

wanting to treat themselves to the ultimate 

experience. As in the past, proceeds from 

the tours will go towards the charity work of 

the Coopers Foundation. 

Made in England, the new microbrewery will 

allow Coopers to experiment with craft beer 

styles that will be made available exclusively 

to visitors for tasting. The microbrewery will 

not impact the operations of the existing 

modern brewery, which is responsible for the 

extensive portfolio of commercial beers and 

produces more than 90 million litres of beer 

annually. 

Fabricated in Scotland, the custommade 

copper whisky stills and associated 

equipment allow Coopers to produce whisky 

for the first time. Coopers already produces 

its own malt on site which will be used in the 

whisky process. Given the extended timeline 

for spirit maturation, it will likely be a few 

years before Coopers’ first whisky is available 

for sale, but it will surely be worth the wait. 

The building’s unique curved design is 

inspired by the iconic Coopers roundel label 

and encompasses a sloping amphitheatre 

showcasing the brewery grounds and 

maltings plant. The interiors also pay homage 

to the stainless steel and copper features in 

the microbrewery and distillery, with timber 

and concrete elements crafted by local 

trades. The new centre opened to the public 

on August 28 for tastings, meals, and tours. 

REVIEW /47

JUMPINPIN 

IPA 

PINEAPPLE 

PARFAIT GIN 

AMERICAN 

PALE ALE 

BELAIRE 

BLEU 

STRADDIE BREWING CO 

SUNSHINE & SONS 

MOUNTAIN CULTURE BEER 

CO. 

LUC BELAIRE 

To this day, Stradbroke Island 

is still incredibly pristine 

and that is the first thing 

that hits you with this IPA. It 

tastes incredibly fresh and 

clean. It is no doubt thanks 

to the sand-filtered water 

that flows from Straddie’s 

aquifer. The brew embodies 

all the hallmarks of a classic 

West Coast IPA with notes 

of citrus perfectly balanced 

with pale malts and a dry, 

crisp bitterness. 

No need for mixers, just 

pour this straight onto 

ice for a true taste of the 

Sunshine Coast. There’s 

absolutely delectable notes 

of pineapple, passionfruit, 

strawberry, mango, vanilla, 

and coconut that present an 

incredibly refreshing taste of 

the tropics. Great label, great 

gin, and now undoubtedly 

one of our favourites. 

Anything from Mountain 

Culture is quality, but this 

one is possibly less mindblowing 

than the rest. In 

fairness, they have set such 

an incredibly high bar and 

we guess not every beer 

is intended to knock your 

socks off. This is simply a 

tasty drop that features nice 

notes of citrus and pine with 

a subtle bitterness. 

A vibrant French sparkling 

wine with a blue-tinted 

hue that captures the 

eye as soon as you see it. 

Its delicate bubbles and 

crisp, refreshing taste are 

complemented by notes 

of ripe fruit and a hint of 

citrus. It’s the perfect drink 

for celebrations, combining 

elegance with a modern 

twist. 

/ 48 

REVIEW

TOP DROP 

OBSCENE 

EXTREME 

CALIFORNIA 

SESSION IPA 

SEVERED BREW 

DDH DIPA IN 

GOOD HANDS 

BANKS BREWING 

THE DARK 

ORION 

GREAT 

BARRIER DRY 

GIN 

REEF DISTILLERS 

All the way from Pilsen 

in the Czech Republic, 

this beer marks the union 

between quality craft beer 

with the delightful sounds of 

Grindcore – a fusion of heavy 

metal and hardcore punk. 

Who said headbangers don’t 

have any taste? The annual 

Obscene Extreme festival 

brews a beer to celebrate 

the event each year and this 

rendition features flavours 

of sweet tropical fruit, 

citrus, and peach with an 

underlying malt richness and 

subtle bitterness. 

Nothing short of sensational. 

Most certainly a nominee 

for beer of the year. This 

brew explodes with flavours 

of passionfruit, lychee, and 

orange. There’s also a magic 

dankness that envelopes 

your tastebuds and despite 

its hefty ABV, there isn’t the 

slightest hint of an alcohol 

aftertaste. If you like IPAs, 

you are in good hands with 

this one. 

The Japanese are artisans 

when it comes to the craft of 

brewing exceptional lagers. 

This fully imported dark lager 

is no exception. A malty 

richness is followed by a 

crisp finish that makes this 

beer incredibly sessionable. 

Smooth and velvety, this 

is one to sip and savour. 

Wave upon wave of flavour 

immerses your tastebuds. 

This is a classic spirit with 

notes of juniper berry, 

citrus, and native botanicals 

that include lemon myrtle, 

eucalyptus, and coriander. 

REVIEW /49

A CRAFTY 

BUNCH 

WHY NOT STOCK & SUPPORT 

Ballistic Beer Co 

Blowing away the traditional ideas and 

expectations of what beer should be, this 

brewery has a simple theory — fresh beer is 

the best beer. That’s why they brew in small 

batches, more frequently, and store it cold 

so you get the same blast of flavour that the 

brewers do. 

Set in an old World War II ammunition 

factory in the historic and industrial suburb 

of Salisbury, Ballistic Beer Co is home to a 

team of innovative brewers who believe that 

everyone should have the chance to enjoy a 

well-crafted, quality beer. 

07 3277 6656 

ballisticbeer.com 

Brisbane Brewing Co 

Family-owned and serving award-winning 

beer since 2005, Brisbane Brewing Co is 

Brisbane’s longest-running independent 

brewery. 

Their beers are brewed to suit the climate, 

bringing people who love to explore the 

world and locally made craft beer together. 

Welcoming, unpretentious, and easy-going, 

enjoy Brisbane Brewing Co's beers on a hot 

summer or a cool and sunny winter day. 

07 3891 1011 

brisbanebrewing.com.au/wholesale 

Burleigh Brewing Co 

Founded in 2006 by Peta and Brennan 

Fielding, Burleigh Brewing was one of 

the first independent craft breweries in 

Queensland. 

Now celebrating 15 years, Burleigh Brewing 

has upgraded their taphouse in Burleigh 

Heads, won countless awards for both 

business and beer (a testament to their 

shared and individual strengths), grown to a 

team of 70, and in their own humble, hardworking 

way, helped transform the Gold 

Coast’s craft brewing scene into one of the 

most vibrant and thriving in the country. 

07 5593 6000 

burleighbrewing.com.au 

The Catchment Brewing Co 

Located in a beautiful art deco building in 

West End, Catchment Brewing Co is a fully 

functioning brewery, bar, and restaurant, and 

your one-stop shop for all things craft beer, 

awesome food, and functions. 

Whether you're sampling their medalwinning 

core range of beers named after 

iconic streets in the local catchment or their 

amazing seasonal smash hits, it’s well worth 

a visit for a taste of West End. 

Catchment Brewing Co — for locals, by 

locals, everywhere. 

07 3846 1701 

catchmentbrewingco.com.au 

Felons Brewing Co 

Founded by Brisbane locals, Felons 

Brewing Co is a modern-day brewery 

proudly positioned on the banks of the 

Brisbane River and nestled down under 

the Story Bridge within Howard Smith 

Wharves. 

Felons Brewing Co truly believes that 

beer is what binds us all to this great 

part of the world, and as proud brewers, 

they create with passion and freedom. 

07 3188 9090 

felonsbrewingco.com.au 

Slipstream Brewing 

As an independently owned brewery based 

in Brisbane, Slipstream Brewing is a small 

but passionate team producing some of the 

most accessible and sessionable craft beers 

in Australia. 

Filling the missing gap between bland 

beer and wanky beer, their products hit the 

bullseye and are brewed with nothing but 

pure flavour in mind. Hops are the heroes, 

and they milk them for all their worth. 

Slipstream Brewing loves the freshness, the 

juiciness, the zing, and the zest. They believe 

that beer is the last thing you should settle 

on, so come and get caught in the slipstream. 

07 3892 4582 

slipstreambrewing.com.au 

/ 50 

REVIEW


QUEENSLAND LOCALS 

A CRAFTY 

BUNCH 

Mountain Culture Beer Co 

The team behind Mountain Culture Beer 

Co has a sole focus to make really good 

beer — just ask the 60,000 GABS Hottest 

100 voters who sent Status Quo Pale Ale 

skyrocketing into the top spot. 

From their original brewpub in the Blue 

Mountains, Mountain Culture Beer Co is 

challenging itself to create a new standard 

of Australian brewing. 

mountainculture.com.au 

Scarborough Harbour Brewing Co 

Nestled in the Scarborough Marina on the 

Redcliffe Peninsula, this brewery is home 

to award-winning craft beers and delicious 

meals that can be enjoyed in a double-storey 

venue boasting views across the bay to the 

beautiful Glass House Mountains — which is 

a scene best enjoyed with a beer in hand. 

1800 727 104 

scarboroughharbourbc.com.au 

Fortitude Brewing Co 

Fortitude Brewing Co delivers 

15 taps of fresh beer locally 

produced in their Tamborine 

Mountain brewery. Enjoy a day 

trip up the mountain and visit 

their team for the best fresh 

pizza and tasting paddles. 

07 5545 4273 

fortitudebrewing.com.au 

Straddie Brewing Co 

Based in North Stradbroke Island, Straddie 

Brewing Co was born out of a love for 

Minjerribah and great-tasting beer crafted 

for the enjoyment of Straddie-lovers, both 

old and new. 

The brewery is devoted to making fresh 

and full-flavoured beer inspired by place 

and island time. 

07 3469 6726 

straddiebrewing.com.au 

REVIEW /51

SHAKING 

IT UP 

PHOTOGRAPHY 

BY 

LIFE WITHOUT ANDY 

/ 52 

REVIEW

A SPIRITED BUNCH/ LUC BELAIRE 

YOU’VE NEVER SEEN ANYTHING 

QUITE LIKE LUC BELAIRE 

BEFORE, WHICH IS PROBABLY 

WHY SUCCESS SEEMS TO 

FOLLOW THE BRAND WHEREVER 

IT GOES – FROM ONE SIDE OF 

THE PLANET TO THE OTHER. 

Luc Belaire finally arrived in 

Australia on 4 April, bringing 

bizarreness and excitement to a 

category imbued in tradition. As 

one of the most admired names in 

the portfolio of Sovereign Brands, 

the French sparkling range behaves 

just a little bit differently than 

champagne as we traditionally 

know it. 

One glance at Luc Belaire’s social 

media speaks wonders. With a 

myriad of colourful events, an 

impressive list of global celebrity 

ambassadors, and one of the most 

followed Instagram accounts in 

wine, the brand has become more 

of a lifestyle than anything else. 

Sovereign Brands country manager 

for Australia and New Zealand, 

Justin Strzadala, said Luc Belaire is 

a fresh take on an industry that has 

behaved more or less the same for 

a very long time. 

“I’ve been a spirits person my 

whole career, so it’s been quite 

the learning curve for me since 

I started about a year and a half 

ago. It really is a lot of fun, and the 

global success of the brand is just 

unbelievable. We have sold more 

volume of Luc Belaire than some of 

the top champagne houses in the 

United States. 

“It’s clear that traditional brick and 

mortar stores are losing foot traffic. 

Younger people are just not going 

into shops anymore, so you’ve got 

to find a reason for them to be 

excited and explore. We typically 

cater for a younger demographic 

that is stepping up from ready-todrinks. 

“When you look at the transition 

to sparkling wine and prosecco in 

Australia, everything is typically dry 

and nobody’s really doing anything 

different. Then there’s champagne, 

which is quite intimidating and a bit 

pricey for a lot of people. 

“There needs to be a wine category 

that a younger demographic can 

step into easily,” he said. 

That’s where Luc Belaire comes 

in. Filling a large gap between dry 

sparkling wine and more mature 

and established champagne, the 

brand offers a more affordable 

and accessible alternative while 

introducing colour and creativity to 

the market. 

Justin said there’s five styles in 

the Luc Belaire range, with each 

sporting some of the most beautiful 

and unique bottles in the world of 

wine. 

“Belaire Brut Gold is a delightful 

entry-level style dry sparkling while 

Belaire Rosé is a sparkling rosé with 

a vibrant pink colour that isn’t too 

sweet or too dry – it’s just right. 

“Then there’s Belaire Bleu, the 

ultimate spritz solution, which is 

perfect on its own or mixed as a 

cocktail. This style is particularly 

unique because it’s aromatised. It 

certainly doesn’t get much different 

than a blue sparkling wine from 

France. 

“Then, we have mirrors of the first 

two that are referred to as demisec 

styles. Belaire Luxe and Belaire 

Luxe Rosé are simply just sweeter 

versions, complementing the rest of 

the range perfectly. 

“All five products in the portfolio are 

line-priced and superbly drinkable 

with striking packaging, which 

makes life very easy and fun for the 

younger demographic. 

“We are proud to have introduced 

genuine innovation like Belaire Bleu, 

which would not be possible within 

the stringent rules of champagne. 

“It will soon be one of our topselling 

products in France, which 

has the most established and 

sophisticated champagne and 

sparkling market on earth,” he said. 

REVIEW / 53

“WE ARE PROUD TO HAVE INTRODUCED GENUINE INNOVATION LIKE BELAIRE BLEU. 

IT WILL SOON BE ONE OF OUR TOP-SELLING PRODUCTS IN FRANCE, WHICH HAS 

THE MOST ESTABLISHED AND SOPHISTICATED CHAMPAGNE AND SPARKLING 

MARKET ON EARTH.” 

/ 54 

REVIEW

A SPIRITED BUNCH/ LUC BELAIRE 

Despite the brand’s modern approach, 

ancestral traditions are still very much 

alive in every drop of Luc Belaire, which 

is crafted by fifth and sixth generation 

father-and-son winemakers in the heart 

of Burgundy – one of the world’s most 

respected and historic wine regions. 

Justin said after 13 years of combining 

classic French quality with innovation, 

Luc Belaire’s collection is now 

distributed globally in partnership with 

Pernod Ricard. 

“It’s been difficult to get across that 

we’re not champagne because we 

come from Burgundy, which sits outside 

the appellation. We’re not a crémant 

either, as that’s the term you use for 

more traditional sparkling wines. 

“We’re simply a French sparkling wine, 

and we try to communicate that people 

can just leave their bias at the door and 

give it a try. We’re definitely trying to 

simplify this space, because younger 

consumers don’t really pay attention to 

the detail of stuff like terroir and grape 

varietals that have been grown on 

ancient vines since yesteryear. 

“I’m learning so much about the 

younger demographic in terms of what 

they’re about and what they’re looking 

for. It really is such a polarising space,” 

he said. 

Referred to as ‘Generation Z in a bottle’, 

Luc Belaire is especially enthusiastic 

when it comes to engaging with 

its fanbase through social media, 

throwing radiant events, and fostering 

partnerships with big names in 

entertainment. 

In fact, the Sovereign Brands portfolio 

has countless celebrity supporters, 

including Rick Ross, Lil Wayne, Wiz 

Khalifa, and DJ Khaled. 

Justin said they always have a 

fascinating time setting up stalls at food 

and wine shows and observing the kind 

of punters who enjoy the brand. 

“I always assume that a younger 

demographic would prefer Belaire Blue, 

but actually it is such a mixed range 

of age groups. I also assume that an 

older demographic would love the 

more traditional Belaire Luxe Rosé and 

Belaire Brut Gold, but it’s actually the 

younger people that snatch them up. 

“It’s so random. Honestly, 18-year-olds 

to 100-year-olds are our target market. 

No one controls the point of purchase. 

“If Granny wants a bottle of Belaire Blue 

to make a punch, that’s great,” he said. 

Considering the brand’s love of 

everything colourful and exciting, Luc 

Belaire’s Australian launch went exactly 

as you’d expect. 

Hosted in Coogee at the luxurious 

Crypto Castle (an iconic seafront 

destination anchored on a cliffside in 

Sydney’s Eastern suburbs), the event 

blew away guests with pumping 

music, colourful cocktails, and Zeus – a 

massive 45-litre bottle of bubbly. 

Justin said the launch was just as 

incredible as it was insightful. 

“I remember looking around and seeing 

very few people drinking. Previous 

generations would’ve been in the 

swimming pool within the first half an 

hour off their chops and losing the plot, 

but now, younger people and all these 

influencers are so cautious about how 

they’re perceived and what they’re 

photographing. 

“All they care about is content, which 

is just mind-blowing. Nevertheless, it 

was one of the most successful parties 

we’ve ever done, because people just 

did not want to leave. 

REVIEW / 55

“It was in such an iconic and beautiful 

location too, with the sun going down over 

an incredible swimming pool by the ocean. 

“We set up dramatic reveals and rooms 

styled like nightclubs in addition to 

interesting areas full of props and crazy 

outfits. These were purely for people 

to create content with, and honestly, it 

worked a treat,” he said. 

After such a successful launch in 

Australia, Luc Belaire is actively looking for 

lighthouse accounts across the country, 

including major hotels, nightclubs, pubs, 

and any venues looking for some bubbly 

to complement a high-energy celebration. 

“I ALWAYS ASSUME THAT A 

YOUNGER DEMOGRAPHIC WOULD 

PREFER BELAIRE BLUE, BUT 

ACTUALLY IT IS SUCH A MIXED 

RANGE OF AGE GROUPS. NO 

ONE CONTROLS THE POINT OF 

PURCHASE. IF GRANNY WANTS 

A BOTTLE OF BELAIRE BLUE TO 

MAKE A PUNCH, THAT’S GREAT.” 

The brand’s success certainly speaks for 

itself. Its idiosyncratic collection offers 

something for everyone’s taste profile, 

representing our industry’s desire for wine 

that is new, innovative, fun, and perhaps 

most importantly, accessible. 

“We specialise in stylish, disruptive, 

impactful, and content-capturing 

experiences because that’s what the next 

generation is really looking for. Our success 

also comes from the fact that we always 

make sure our accounts, customers, and 

consumers are happy. Everybody gets to 

try, and everybody wins,” Justin said. 

For those interested, Justin can be 

contacted directly through 

Justin.Strzadala-ext@pernod-ricard.com 

or 0438 780 338 to arrange free samples 

and discuss the bottle service POS 

systems that are a part of the package. 

/ 56 

REVIEW

PEOPLE, POTS 

POTS 

& PR OF I IT S 

One attendee 

will win FREE 

beer for their 

venue! 

FREE 

EVENT 

12 NOVEMBER 2024 

CAIRNS 

AFTERNOON EVENT FOLLOWED BY 

FREE NETWORKING DRINKS AND CANAPES. 

Receive invaluable insights from 

industry leaders across the hotel and 

accommodation industries as we show 

you how to increase profitability at 

your venue. This event is suited to hotel 

owners, venue managers, executive 

chefs and business decision-makers. 

PLUS join QHA Partners and Corporate 

Members for a Trade Show featuring 

the latest products and services in the 

industry. 

To register, email your guest names and 

any dietary requirements to 

rsvp@qha.org.au, visit www.qha.org.au 

or phone 3221 6999. Multiple attendees 

per venue are welcome.

OLD WORLD 

APPEAL 

FROM 175 YEARS COMES A FAMILY LEGACY STEEPED 

IN EXCEPTIONAL CRAFT AND BRILLIANT STORIES. 

On 17 November 2024, Yalumba will celebrate 175 years of multi-generational 

family ownership, innovation, and excellence in the art of winemaking, and 

will mark the anniversary with a series of exciting releases and experiences 

at its home in Eden Valley and abroad. 

Established in 1849 by Samuel Smith, Yalumba is Australia’s oldest familyowned 

winery, driven by the spirit of innovation passed down through 

six generations. Over 175 years, the brand has become synonymous with 

Australian fine wine and has long championed South Australia’s iconic wine 

regions on the world stage. 

Fifth-generation proprietor and industry pioneer, Robert Hill-Smith, describes 

Yalumba’s 175th anniversary as a genuinely momentous milestone. 

“This anniversary is not only a nod to years passed, but a reflection of 

our resilience and commitment to mastering our craft – generation after 

generation. It also acknowledges the many exceptional fine wine people that 

/ 58 

REVIEW

A SPIRITED BUNCH/ YALUMBA 

ROBERT SAID THEY ARE HONOURED IN THEIR ROLE AS 

CUSTODIANS AND PROTECTORS OF THE WORLD’S ANCIENT 

VINES, PRESERVING VARIETAL AND CLONAL VARIATION IN THE 

WINE WORLD WITH RESPECT FOR THE RICH HISTORY AND 

PROFOUND EXPRESSION OF TERROIR SUCH VINES YIELD. 

have come through the gates of Yalumba 

across three centuries – all with a shared love 

for our property, our wines, and our industry. 

“Most of all, it is a celebration of an exciting 

future ahead for our family business and 

the world of Australian fine wine. While 

we celebrate our past 175 years, we keep 

our eyes firmly set on the next 175, as the 

generations before us have done,” he said. 

In the winery’s 175th year, Yalumba has 

debuted a Museum Collection featuring a 

limited selection of the great vintages of its 

finest wines, aged up to 20 years. 

Each of Yalumba’s Museum Collection wines 

is a testament to the family’s dedication 

to wines of pedigree and its treasured old 

vines, which include The Caley Cabernet 

and Shiraz, The Octavius Old Vine Shiraz, 

The Menzies Cabernet Sauvignon, and The 

Signature Cabernet Sauvignon and Shiraz. 

Yalumba’s respect for their oldest vines, 

many of which have roots dating back to 

1854, included the creation of the Old Vine 

Charter in 2007, which is symbolic of the 

many significant contributions the Hill-Smith 

Family has made to the greater Australian 

wine industry. 

While many of the world’s wine regions faced 

the devastating plague of phylloxera between 

1860 and the 1920s (which resulted in the 

loss of many of the world’s oldest vines), 

South Australia luckily avoided this pest, and 

as a result, the Barossa region stands as a 

remarkable sanctuary of old vines. 

With no definition on what constituted an old 

vine, it was Yalumba’s leadership that inspired 

the Barossa wine community to endorse its 

Old Vine Charter to recognise the jewels at 

its doorstep. 

Robert said they are honoured in their role 

as custodians and protectors of the world’s 

ancient vines, preserving varietal and clonal 

variation in the wine world with respect for 

the rich history and profound expression of 

terroir such vines yield. 

“Heritage vines embody the essence of 

our family winemaking legacy – to value 

authenticity and diversity in wine above all 

else and protect and nurture what has been 

passed onto us while ensuring it continues to 

thrive for many generations,” he said. 

This year, Yalumba has also released the 

50th vintage of its esteemed The Signature 

Cabernet Sauvignon and Shiraz, dedicating 

The Signature 2021 to packaging and 

development manager, Christopher Gerhardy. 

REVIEW / 59

60 

REVIEW

A SPIRITED BUNCH/ YALUMBA 

Since 1962, each vintage release of this iconic Barossa 

Cabernet and Shiraz bears the signature and story of an 

individual who has made a significant contribution to the 

culture and traditions of Yalumba. 

Robert was proud to announce the signatory at the family 

winemaker’s annual Christmas celebration on the lawns of 

Yalumba. 

“This man is remarkable, and his family have been remarkable 

contributors for over three generations, serving 145 years 

cumulatively here at Yalumba. 

“The 2021 vintage was near perfect, presenting an impressive 

wine of balance, style, and defined fruit characteristics, so it is 

a very fitting wine for the 50th release,” he said. 

Christopher is a third-generation employee and a gentle, 

personable, and humble human who took a job on the 

bottling line in 1972. He moved on to looking after dry goods 

and packaging, where he has witnessed many changes and 

innovations over his 51 years of service. 

Christopher said he was proud and humbled by the 

recognition. 

“It is a great place to work and a great family to work for, and 

to say I have seen it all is an understatement. 

“From complete manual processing to full automation, from 

corks to screw caps, from glue to pressure-sensitive labels, 

from two-litre wine boxes to the demise of port and the 

impact of the computer on label design and delivery, there 

has been massive change, and I have seen it all,” he said. 

The 50th vintage release of The Signature is a testament to 

Yalumba’s unwavering commitment to crafting exceptional 

wines with a sense of history and a vision for the future. 

Each bottle celebrates heritage, innovation, and the enduring 

pursuit of excellence in winemaking. 

With iconic regions and distinctive varieties from vines 

amongst the oldest in the world, it’s no doubt Yalumba 

expertly crafts wines destined for the cellar, for the history 

books, and for greatness. 

REVIEW / 61

PUB TALK/ PAUL ST JOHN-WOOD 

ROLL UP 

QHA/TAB Townsville Hoteliers Meeting 

and Cowboys Game 

A fantastic afternoon and night was had 

by all attendees at the QHA/TAB Event in 

Townsville in late August. Many of you will 

know that TAB are sponsors of the North 

Queensland Cowboys and QHA played 

host to over 50 attendees for a hoteliers 

meeting then on to the Cowboys game 

against Melbourne Storm at Queensland 

Country Bank Stadium thanks to TAB. 

Thank you to all of the hoteliers and 

QHA partners and who attended to 

socialise and network at the event. We 

had hoteliers from far and wide including 

Cairns, Childers, Brisbane, Rockhampton, 

and Bowen just to name a few. A special 

thank you to the team at Metropole Hotel 

for hosting the meeting prior to the game. 

QHA Charity Lawn Bowls Day 

– Toowoomba – Wednesday 11 

September 

The annual QHA Charity Lawn Bowls Day 

is on again in Toowoomba on Wednesday 

11 September. 32 teams will be competing 

for the Richard Bowly Snr. Memorial 

Shield, along with a range of outstanding 

prizes, all while raising valuable funds 

for the Toowoomba Hospital Foundation. 

Register your team via the QHA website. 

QHA Women in Hotels Lunch – Eatons 

Hill Hotel – Wednesday 16 October 

Tickets are now on sale for the annual 

QHA Women in Hotels Lunch to be held 

at the Eatons Hill Hotel on Wednesday 16 

October. 

This event is a fantastic platform for 

hoteliers, managers, and executives 

to come together and celebrate their 

achievements, share experiences, and 

inspire one another. The event offers 

a unique opportunity to forge new 

connections, exchange ideas, and 

collaborate with like-minded industry 

members and friends. 

Further information, including ticket sales, 

can be found on the QHA website. 

QHA & TABCORP Race Day – Sunshine 

Coast 

Thank you to all the hoteliers and industry 

suppliers who turned out for the annual 

QHA & TABCORP Race Day on the 

Sunshine Coast in August. The event 

was a terrific occasion for attendees to 

network in a relaxed atmosphere. More 

than 250 guests thoroughly enjoyed the 

nourishment and refreshments from a 

range of industry partners and of course 

appreciated the investment opportunities 

provided by the major sponsors of the 

event, TAB! 

Save the Date – People, Pots and 

Profits – Cairns – Tuesday 12 November 

CUB together with the QHA will again 

be hosting the People, Pots and Profits 

forum for hoteliers and key staff from 

around the Cairns region. The forum will 

feature presentations from leading experts 

in the industry, focusing on business 

development initiatives for your hotel. 

The event will be held on Tuesday 12 

November and further information will be 

sent to all North Queensland licensees 

closer to the date. 

/ 62 

REVIEW

TRADE DIRECTORY 

INSURANCE | RISK MANAGEMENT | CONSULTING 

Your trusted advisor, helping you identify your business 

risks and find the right insurance solutions so you can 

face your future with confidence. 

Phone: 1800 240 432 

Website: AJG.com/au/qha 

LIVE SPORT IN VENUES 

Foxtel Business delivers the magic of sport to venues 

– bringing people together, entertaining them and 

contributing to a boost in trade. And with over 50 live sports, 

there’s something for everyone. Serve your customers the 

best sporting action with Foxtel. 

Phone: 1300 761 056 Website: foxtel.com.au/venues 

START YOUR 

ELECTRIC JOURNEY 

WITH WALDORF! 

MARKET LEADING BRANDS IN EQUIPMENT 

No matter the size, shape, or demands placed on your 

business, Moffat have the ability to deliver equipment that 

is functional, adaptable, and reliable – Turbofan, Waldorf, 

Waldorf Bold, Cobra, Convotherm, FastFri, and Merrychef. 

Phone: 1300 268 798 Email: info@moffat.com.au 

Service Department: 1300 264 217 

STODDART 

Stoddart are one of Australia’s leading manufacturers and 

importers of a large range of world leading equipment for 

food service and bar applications. 

Chris Leak 

Phone: 0437 722 910 Email: cleak@stoddart.com.au 

Website: stoddart.com.au 

LEADING PUB AND HOTEL LAWYERS IN QUEENSLAND 

Mullins’ hospitality team has unrivalled experience in the 

liquor and gaming sector, developed over 40 years. From 

greenfield applications and integrated developments to 

liquor and gaming compliance and employment advice - 

they are your one-stop-shop to ensure the best outcomes 

for your hotel. 

Curt Schatz, Managing Partner Phone: 07 3224 0230 

Email: cschatz@mullinslawyers.com.au 

Website: mullinslawyers.com.au 

QHA 

MEMBER 

OFFER 

CITY PROPERTY SERVICES 

Over 25 years of commercial 

cleaning services – triple 

certified, quality assured, and 

using environmentally friendly 

products. Get two weeks free 

with any 12 month contract 

when mentioning this advert. 

Phone: 1300 630 636 

Website: citypropertyservices. 

com.au 

ADVERTISING & PROMOTION 

For more information on advertising and promoting 

your business in the QHA REVIEW contact Dave Swan. 

qhareview@qha.org.au or 0401 345 201 

REVIEW / 63

QHA PARTNERS & CORPORATE MEMBERS 

QHA Partners and Corporate Members are valued preferred suppliers to the Queensland hotel industry. The businesses listed 

in this directory are keen supporters of hotels in Queensland, and the QHA encourages member hotels to utilise their products 

and services. If a business wishes to find out how to become a QHA Partner or Corporate Member, please call Damian Steele, 

QHA Deputy Chief Executive, on (07) 3221 6999. 

ACCOUNTING/ TAX 

HLB Mann Judd - Chartered 

Accountants 

Ph: 07 3001 8800 

hlb.com.au 

Prosperity Advisers QLD 

Ph: 07 3007 1971 

prosperity.com.au 

SW Accountants 

& Advisors 

Ph: 07 3085 0888 

sw-au.com 

Quantaco 

Ph: 02 8346 6000 

quantaco.co 

Clarity Management 

Ph: 3058 9732 

claritymg.com.au 

McGrathNicol 

Ph: 07 3333 9800 

mcgrathnicol.com 

Trinitas Australia Pty Ltd 

Ph: 1300 836 025 

trinitas3.com.au 

ARCHITECTS / REPAIRS 

REFURBISHMENT/ 

RECONSTRUCTION / 

CONSTRUCTION 

Ashley Cooper Construction 

Ph: 07 3142 5915 

ashleycooper.com 

BSPN Architecture 

Ph: 07 3851 9100 

bpsn.com.au 

Caughley & Co 

Ph: 0434 549 242 

caughleyco.com.au 

Eurofurn 

Ph: 07 3216 5887 

eurofurn.com.au 

Rohrig Constructions 

Ph: 07 3257 4411 

rohrig.com.au 

Liife Architecture 

Ph: 0401 384 547 

archliife.com 

BEVERAGES 

Accolade Wines 

Ph: 07 3252 7933 

accolade-wines.com 

Brown-Forman 

Australia Pty Ltd 

Ph: 07 3010 2000 

brown-forman.com 

Campari Australia Pty Ltd 

Ph: 07 3253 1801 

camparigroup.com.au 

Carlton & United 

Breweries 

Ph: 07 3666 4104 

cub.com.au 

Coca-Cola Europacific 

Partners 

Ph: 13 26 53 

ccamatil.com 

Coopers Brewery 

Ph: 07 3275 3732 

coopers.com.au 

CUB Premium Beverages 

Ph: 07 3666 4104 

cub.com.au 

Diageo 

Ph: 07 3257 0800 

diageo.com 

Lion 

Ph: 07 3361 7400 

lionco.com 

Paramount Liquor 

Ph: 0429 448 523 

paramountliquor.com.au 

Pernod-Ricard Australia 

Ph: 07 3340 5471 

pernod-ricard.com 

Red Bull Australia 

Ph: 02 9023 2892 

redbull.com.au 

Samuel Smith & Son 

Ph: 07 3373 5777 

samsmith.com 

Southtrade International 

Ph: 07 3085 7418 

southtradeint.com.au 

Treasury Wine Estates 

Ph: 03 9685 8000 

treasurywineestates.com 

Flying Foam Pty Ltd 

Ph: 0413 447 711 

flyingfoam.com.au 

4 Hearts Brewing 

Ph: 07 3281 1004 

4heartsbrewing.com 

BUILDING SUPPLIES 

& SERVICES 

Bunnings 

Ph: 07 3452 5725 

bunnings.com.au 

EDUCATION, TRAINING 

& EMPLOYMENT 

Best Security - 

Security & Training 

Ph: 07 3212 8460 

bestsecurlty.net.au 

Alliance Abroad 

International Pty Ltd 

Ph: 0450 232 460 

allianceabroad.com 

BTAQ Consulting 

Ph: 0408 437 643 

btaq.com.au 

Find HQ 

Ph: 0431 376 689 

findachef.net.au 

Frontier Leadership 

Ph: 0423 097 246 

frontierleadership.edu.au 

Federation Academy 

Ph: 0423 097 246 

federationacademy.edu.au 

Prime Effect 

Ph: 0406 500 171 

primeeffect.com.au 

NoVacancy Hotel & 

Accommodation 

Industry Expo 

Ph: 0447 456 085 

novacancy.com.au 

Owner Manager Program 

Ph: 0437 834 195 

ownermanager.com.au 

Sero Institute 

Ph: 1800 206 010 

seroinstitute.edu.au 

The Talent Playbook 

Ph: 07 3822 9665 

thetalentplaybook.com.au 

TAFE Queensland 

Ph: 1300 308 233 

tafeqld.edu.au 

ENERGY GAS/POWER 

BOC Limited 

Ph: 07 3212 4135 

boc.com.au 

TransTasman 

Energy Group 

Ph: 1300 118 834 

tteg.com.au 

Solar Connected 

Ph: 0432 600 788 

solarconnected.com.au 

Spinifex Energy 

Ph: 0419 108 638 

spinifexenergy.com.au 

FINANCES, BANKING, 

INSURANCE & 

INVESTMENTS 

BDO Australia 

Ph: 07 3237 5999 

bdo.com.au 

Commonwealth Bank of 

Australia 

Ph: 0476 824 307 

commbank.com.au 

Gallagher Insurance Brokers 

Ph Brisbane: 07 3367 5000 

Ph North QLD: 07 4753 5311 

Ph Toowoomba: 07 4639 7102 

ajg.com.au 

Green Finance Group 

Ph: 0457 883 700 

greenfinancegroup.com.au 

Waratah Debt Capital 

Ph: 0448 681 783 

waratahmanagement. 

com.au 

Westpac Banking 

Corporation 

Ph: 0438 701 195 

westpac.com.au 

Banktech 

Ph: 1800 080 910 

banktech.com.au 

BUPA - Health Insurance 

Ph: 134 135 

Quote ID: 2139463 

bupa.com.au 


Ph: 1300 836 025 


Matrix Insurance Group 

Ph: 08 6555 7742 

matrixinsurance.com.au 

FOOD & ASSOCIATED 

BUSINESSES 

Bidfood Australia Limited 

Ph: 0434 939 134 

bidfood.com.au 

Cookers 

Ph: 1300 88 22 99 

cookers.com.au 

PFD Food Services 

Ph: 131 733 

pfdfoods.com.au 

Simon George and Sons 

Ph: 07 3717 1400 

simongeorge.com.au 

CTB & Co 

(Cooking the Books) 

Ph: 1300 911 282 

cookingthebooks.com 

Food and Agribusiness 

Network 

Ph: 0419 651 157 

foodagribusiness.org.au 

Fussy Fruit Wholesale 

Fruit and Veg Pty Ltd 

Ph: 0416 940 930 

fussyfruit.com.au 

Goodman Fielder 

Ph: 0403 937 801 

gffoodservice.com.au 

CFM Australia - 

Swap & Go Oils 

Ph: 0430 504 486 

cfmaustralia.com.au 

FURNITURE SUPPLY 

SlumberCorp 

Ph: 07 3892 7477 

slumbercorp.com.au 

GAMING AND RACING 

Ainsworth Game 

Technology Pty Ltd 

Ph: 07 3209 6210 

ainsworth.com.au 

Aristocrat Leisure 

Industries 

Ph: 07 3727 1600 

aristocrat.com.au 

IGT 

Ph: 07 3890 5622 

igt.com.au 

Konami Australia 

Ph: 02 9666 3111 

konamiaustralia.com.au 

Light & Wonder 

Ph: 02 9773 0299 

explore.lnw.com 

MAX 

Ph: 0418 728 927 

max.com.au 

Odyssey Gaming Services 

Ph: 07 3087 3300 

odysseygaming.com 

PVS Australia Pty Ltd 

Ph: 03 8671 1900 

pvsoz.com.au 

Simtech 

Ph: 07 5596 6993 

simtechcreations.com 

Keno 

(The Lottery Corporation) 

Ph: 07 3001 9300 

thelotterycorporation.com 

TAB 

Ph: 0436 816 254 

tab.com.au 

UTOPIA Gaming Systems 

Ph: 1800 200 201 

utopiagaming.com.au 

/ 64 

REVIEW

HOSPITALITY 

CONSULTANTS 

DNS Specialist Services 

Ph: 0433 906 809 

dnsspecialistservices. 

com.au 

Reward Hospitality 

Ph: 07 3341 5929 

rewardhospitality.com.au 

Stoddart 

Ph: 0437 722 910 

stoddart.com.au 

QHA PLATINUM PARTNERS 

AHS Hospitality 

Ph: 07 5512 6143 

ahshospitality.com.au 

HOTEL BROKERS / 

REAL ESTATE / 

PROPERTY VALUERS 

DWS Hospitality Specialists 

Ph: 07 3878 9355 

dws.net 

Lighthouse Safety & 

Compliance 

Ph: 0422 669 631 

lighthousesafety.com.au 

Logic Hospitality 

Ph: 07 5520 3957 

logichospitality.com.au 

Mondandia Consulting 

Ph: 0448 710 629 

monandiaconsulting.com.au 

Morph Consulting Services 

Ph: 0438 758 847 

morph-consulting.com 

Professional Hospitality 

Ph: 07 3160 8132 

professionalhospitality.com.au 

Prostaff Events Pty Ltd 

prostaffevents.com.au 

Off Market Hotels 

Ph: 0408 192 490 

offmarkethotels.com.au 

Power Jeffrey & Co - 

Hotel Brokers 

Ph: 07 3832 6000 

powerjeffrey.com.au 

Ras360 Property Solutions 

Ph: 07 5593 0007 

ras360.com.au 

HTL Property 

Ph: 02 9136 6373 

htlproperty.com.au 

Knight Frank Townsville/ 

Mackay 

Ph: 07 4750 3000 

knightfrank.com.au/contact/ 

Townsville 

Urbis Valuations Pty Ltd 

Ph: 0429 103 989 

urbis.com.au 

QHA DIAMOND PARTNERS 

QHA GOLD PARTNERS 

Relief Hotel Management 

Ph: 0419 733 681 

reliefhotelmanagement.com 

SGW Hotel Broker 

Ph: 0417 508 452 

sgwhotelbroker.com.au 

RevenYou 

Ph: 0497 864 694 

www.revenyou.com.au 

Sculpture Hospitality 

Queensland 

Ph: 0427 532 925 

sculpturehospitality.com 

HOTEL ENTERTAINMENT 

Optus Sport 

Ph: 0478 061 267 

sport.optus.com.au/venues 

Sky Channel 

Ph: 07 3228 6344 

Freecall: 1800 251 710 

skychannel.com.au 

Stan Sport 

Ph: 0416 208 417 

stan.com.au/sport/venues 

Nightlife - Music & Video 

Freecall: 1800 679 748 

nightlife.com.au 

Pro Score - Sporting 

Promotions 

Ph: 0431 366 800 

proscore.com.au 

Rooks Entertainment 

Ph: 07 4068 8633 

rooks-entertainment.com.au 

HOTEL & BAR SUPPLIES 

BOC Limited - Gas/ 

Reticulation Supply 

Ph: 07 3212 4322 

boc.com.au 

LEGAL 

Mullins 

Ph: 07 3224 0222 

mullinslawyers.com.au 

HopgoodGanim Lawyers 

Ph: 0419 762 469 

hopgoodganim.com.au 

LIQUOR 

BUYING GROUPS 

Bottlemart 

Ph: 1300 733 504 

bottlemart.com.au 

Independent Liquor Group 

Ph: 07 3713 2751 

ilg.com.au 

Liquor Legends 

Ph: 07 3107 7422 

liquorlegends.com.au 

LIQUOR 

WHOLESALE GROUPS 

ALM (Australian Liquor 

Marketers) 

Ph Brisbane: 07 3489 3600 

Ph Townsville: 07 4799 4022 

Ph Cairns: 07 4041 6070 

almliquor.com.au 


Ph: 0429 448 523 

paramountliquor.com.au 

4 Hearts Brewing Co 

Ph: 0428 236 436 

4heartsbrewing.com 

BSV 

Cookers 

DNS Specialist 

Hospitality Services 

H&L Australia 

Next Payments 

Best Security 

BOC Limited 

BSPN Architecture 

Caughley and Co 

Coopers Brewery 

Command 51 

Eurofurn 

GC Cleaning Pty Ltd 

Green Finance Group 

HLB Mann Judd 

QHA SILVER PARTNERS 

Odyssey Gaming 

Services 

Optus Sport 

Prosperity 

Advisers QLD 

PVS Australia 

QHA BRONZE PARTNERS 

Impos Point of Sale 

Ozone Hospitality 

Services 


Platypus Print 

Packaging 

Power Jeffrey and 

Company 

Ras360 Property 

Solutions 

Simon George & Sons 

Trans Tasman 

Energy Group 

UTOPIA Gaming 

Systems 

Rohrig Constructions 

Red Bull Australia 

Simtech 

Southtrade International 

Stan Sport 

SW Accountants 

& Advisors 

SwiftPOS 

The Signal Group 

Waratah Debt Capital 

REVIEW / 65

QHA PARTNERS & CORPORATE MEMBERS 

APPROVED 

MANAGER’S 

LICENCE 

RESPONSIBLE MANAGEMENT OF 

LICENSED VENUES TRAINING 

“HONESTLY THE 

BEST TRAINING 

SESSION! FUN AND 

LIGHT-HEARTED 

WHILE BEING VERY 

INFORMATIVE AND 

KNOWLEDGEABLE. 

THANKS, QHA.” 

OTHER COURSES OFFERED: 

• Online RSA/RSG Training 

• Gaming Nominee Training 

• Employment Relations Training 

• Employment Relations Webinar 

Responsible Management of Licensed Venues 

Training is a mandatory training requirement 

for those applying for a liquor licence, and 

applicants for an Approved Manager’s Licence. 

Training is offered face to face at regional 

centres throughout Queensland. 

For more information please contact the 

QHA Training Centre 

P. 07 3221 6999 

E. info@qha.org.au 

W. qha.org.au 

MEDIA / MARKETING 

Horse & Water Creative 

Ph: 0401 345 201 

horseandwater.com.au 

POINT OF SALE/ 

PAYMENTS 

CashZone 

Ph: 0466 148 752 

cashzoneatm.com.au 

H&L Australia Pty Ltd 

Ph: 0407 975 411 

hlaustralia.com.au 

Impos Point of Sale 

Ph: 1300 308 615 

impos.com.au 

SwiftPOS 

Ph: 1800 679 701 

swiftpos.com.au 

Next Payments 

Ph: 0447 427 868 

nextpayments.com.au 

Banktech 

Ph: 1800 080 910 

banktech.com.au 

Bepoz Retail Solutions 

Ph: 1300 023 769 

bepoz.com.au 

Harris Data Systems 

Ph: 07 5535 7677 

harrisdata.com.au 

UrPay 

Ph: 0411 457 377 

urpay.com.au 

PRINTING / PACKAGING 

Platypus Print Packaging 

Ph 07 3352 0300 

platys.com.au 

SECURITY / CLEANING 

Best Security 

Ph: 07 3212 8460 

bestsecurity.net.au 

Command51 

Ph: 0437 368 352 

command51.com.au 

GC Cleaning Pty Ltd 

Ph: 0412 700 067 

gcclean.com.au 

Ozone Hospitality Services 

Ph: 1300 793 547 

ozonehospitalityservices. 

com.au 

Bella Group Services 

Ph: 0488 555 013 

bellagroupservices.com 

CMBM Facility Services 

Ph: 07 3391 1040 / 

Ph: 0419 708 715 

cmbm.com.au 

Future Business Technology 

Group 

Ph: 1300 706 155 

fgtgroup.com.au 

Hikvision Digital Technology 

Ph: 1300 976 305 

hikvision.com 

Lotus Commercial Pty Ltd 

Ph: 1300 653 536 

lotusfilters.com.au 

Luxxe Outsourced Hotel 

Services 

Ph: 03 8761 9156 

luxxe.com.au 

Security Registers 

Ph: 0452 363 166 

securityregisters.com.au 

Tru Security Services 

Ph: 0452 377 662 

trusecurity.com.au 

SUPERANNUATION 

Hostplus 

Ph: 1300 467 875 

hostplus.com.au 

TECHNOLOGICAL 

PRODUCTS & SERVICES 

Beyond Payments 

Ph: 1300 192 600 

beyondpayments.com.au 

BSV 

Ph: 1300 244 727 

bigscreenvideo.com.au 

Employment Hero Pty Ltd 

Ph: 0415 769 186 

employmenthero.com 

Tanda 

Ph: 1300 859 117 

tanda.co 

Chewzie Table Ordering 

Ph: 1300 243 994 

chewzie.me 

CTB & Co 

(Cooking the Books) 

Ph: 1300 911 282 

cookingthebooks.com 

Dashback 

Ph: 0414 069 273 

dashback.com.au 

Harris Data Systems 

Ph: 07 5535 7677 

harrisdata.com.au 

Hikvision Digital Technology 

Ph: 1300 976 305 

hikvision.com 

IDU Technologies Pty Ltd 

Ph: 07 3035 5401 

idu-identification.com 

Jands 

Ph: 0408 506 620 

jands.com.au 

JB Hi-Fi Commercial 

Division 

Ph: 07 3360 9925 

jbhifi.com.au 

OpenTable 

Ph: 03 4240 3297 

restaurant.opentable.com 

onPlatinum ICT 

Ph: 0402 281 561 

onplatinum.com.au 

Security Registers 

Ph: 0452 363 166 

securityregisters.com.au 

Smart Parking Limited 

Ph: 0421 155 972 

smartparking.com 

UrPay Technologies 

Ph: 0411 457 377 

urpay.com.au 

Vix Vizion Pty Ltd 

Ph: 0413 026 918 

vixvizion.com 

TRANSPORT 

A.P. Eagers Limited 

Ph: 07 3109 6731 

apeagers.com.au 


Ph: 1300 836 025 


/ 66 

REVIEW

tickets 

on sale 

women 

in hotels 

16 october 2024 

Eatons Hill Hotel 

11aM UNTIL 4PM 

This exclusive hotel industry event is an 

excellent opportunity to network with hotel 

industry members and friends. 

Tickets available now at qha.org.au 

RSVP@ qha.org.au or phone 07 3221 6999

INSPIRED BY THE OUTBACK

QHA-Review_Sep-Digital

Create successful ePaper yourself

Delete template?

Save as template ?