QHA Review - October 2024

OCTOBER 2024
FEATURE
THE STAR
IN OUR EYES
THE STAR BRISBANE HERALDS A NEW
ERA OF TOURISM IN QUEENSLAND.
FOCUS
ACCOR
INSIGHTS
THE GEM HOTEL
GLOBAL LOCAL
LILY OF THE VALLEY

EDITOR’S LETTER
ANYONE
CAN FILL
A GLASS
“AI SHOULD
NEVER REPLACE
THE HUMAN
EXPERIENCE THAT
WE MUST PROVIDE
IN OUR INDUSTRY.”
This past month has been a whirlwind
of visits to members right across
Queensland, and indeed Australia,
as I’ve had the opportunity to attend
various industry events and seminars.
I must admit, I’ve been a bit shocked
at the number of issues that are being
thrown in front of our members –
with most having never been
considered before.
As we know, most of our members
have businesses that are the envy
of other sectors. On the whole, we
look after our patrons and try to stick
well within the regulations of the day.
However, over the past few days I have
been surprised at how the broader
business community is insisting that
artificial intelligence (AI), climate
change reporting, and cyber security
are the most pertinent issues in
Australian business.
While important, we believe that all
of these should be considered in the
context of each member. If you are a
small venue that works remotely, to
be weighed down with government
administration around your small part
in a supply chain, whilst admirable,
probably isn’t the best use of your time.
It needs to be simple, clear, and well
explained. Sadly, this doesn’t seem to
be the case.
Similarly, while AI appears ‘fun’ or
novel at the moment, does it actually
provide productivity gains? Everywhere
we turn, AI is presented as the latest
answer to virtually every problem.
However, very few are using it to
enhance customer experiences rather
than just basically replacing a task
done manually.
This should mean that our teams are
now freed up to offer better services
or take on other tasks, but I am not
sure that this is always happening. A
great saying is, “Anyone can fill a glass,
but it takes skill and experience to
pour a drink.” AI should never replace
the human experience that we must
provide in our industry.
QHA’s chief executive, Bernie Hogan, at the QHA x Tabcorp Race Day
Lastly is cybersecurity – emails being
hacked, systems being shut down, or
details from your loyalty systems being
lost. This is the stuff of nightmares for
some businesses. The QHA is now
going to be working on some checklists
for members to assess their readiness
should the worst occur.
Most of us understand that it is often a
matter of when, not if, we will have an
IT-related attack. Insurance helps, as
does training and regular awareness
updates. It is a highly complex field,
and like many issues before, the QHA
will try to shine the path forward for all
our members.
BERNIE HOGAN
QHA CHIEF EXECUTIVE/EDITOR
REVIEW / 3

FOCUS
INSIGHTS
GLOBAL LOCAL
CONTRIBUTORS
FEATURE
2024
OUR
COVER:
The Star Brisbane
SERVING HOSPITALITY SINCE 1885.
OCTOBER 2024
EDITION
QHA
Level 14, 270 Adelaide Street
Brisbane, Queensland 4000
GPO Box 343
Brisbane, Queensland 4001
Phone: 07 3221 6999
1800 177 594
Web: www.qha.org.au
Email: info@qha.org.au
Office Hours
8.30am – 5.00pm Monday to Friday
President
Mr Richard Deery
Senior Vice President
Mr Matthew Coorey
Vice Presidents
Mr Brad Fitzgibbons
Ms Mel Tait
Mr Sam Ingham-Myers
Secretary/Treasurer
Ms Rachel Johnson
Chief Executive and Editor
Mr Bernie Hogan
www.qha.org.au
QHA REVIEW is published by the Queensland Hotels
Association ABN 54 878 166 941.
All information is correct at time of going to press. The
publishers cannot accept responsibility for errors in
articles or advertisements, or unsolicited manuscripts,
photographs, or illustrations. The opinions and words
of the authors do not necessarily represent those of
the publisher. All rights reserved. Reproduction in part
or whole is strictly prohibited without prior permission.
3. EDITOR’S LETTER
5. CONTRIBUTORS
6. NEWS
18. FEATURE
THE STAR BRISBANE
28. INSIGHTS
THE GEM HOTEL
34. FOCUS
ACCOR
42. GLOBAL LOCAL
LILY OF THE VALLEY
52. TOP DROP
56. A SPIRITED BUNCH
MILTON RUM DISTILLERY
63. TRADE DIRECTORY
64. PARTNERS & CORPORATE MEMBERS
EDITORIAL & ADVERTISING
For all editorial and advertising queries:
Dave Swan 0401 345 201
qhareview@qha.org.au

CONTRIBUTORS
DAMIAN STEELE
THERESE KELLY
PAUL ST JOHN-WOOD
CURT SCHATZ
QHA Deputy Chief Executive
A hospitality industry professional
with over 30 years of experience
in liquor, gaming, and operations.
Damian has a strong focus on
compliance and legislation.
QHA Training Manager
An experienced VET sector
professional, Therese manages the
QHA Training department and is
responsible for the development
and delivery of quality training for
QHA members and other hospitality
venues.
QHA Membership Officer
Paul is the face of the Association to
many QHA members as he travels
the length and breadth of the state
visiting, advising, and assisting
publicans.
Managing Partner, Mullins
With over 30 years of experience
in property, liquor, and gaming
law, Curt is recognised as a leader
in this field. He advises pub, club,
nightclub, restaurant, resort, and
accommodation venue owners and
operators.
THE HON YVETTE D’ATH
VICTORIA THOMSON
JENNA PENFOLD
TOM FITZGERALD
Attorney-General and Minister
for Justice and Minister for the
Prevention of Domestic and
Family Violence
Yvette D’Ath is a Labor member
of the Legislative Assembly of
Queensland representing the seat of
Redcliffe.
Commissioner for Office of
Liquor and Gaming Regulation
Queensland
Victoria is responsible for the
regulatory policy and strategic
direction of product safety, licensing,
compliance, and enforcement
activities to protect market integrity
and keep Queenslanders safe.
Senior Industrial Relations Advisor
Jenna is passionate about
employment relations and has
experience in providing advice to
both employers and employees
on a range of workplace matters.
Jenna has a particular interest in
investigation and discipline matters.
Accommodation Membership
Services Officer
Tom will act as your conduit to
accommodation information and
QHA services, and is an experienced
professional who grew up living and
working in the hospitality industry as
part of a hotel-owning family.
ADAM FLOYD
NICK BAINBRIGGE
Head of MAX & TAB, Queensland
With ten years of experience in
Tabcorp gaming services, Adam has
recently taken on both MAX & TAB
for Queensland. Adam’s previous
career in the hospitality industry
positions him well to understand the
role that wagering and gaming play
in pubs.
State Manager of Aristocrat,
Queensland
Nick has a proven history in
wholesale liquor, electronic gaming,
and hotel and restaurant operation.
He now heads up the state team
for one of Australia’s leading
manufacturers of gaming machines.
REVIEW / 5

NEWS/ QHA X TABCORP RACE DAY
OFF TO THE RACES
AMONGST THE WINS AND LOSSES, THE QHA
X TABCORP RACE DAY WAS A FANTASTIC
SUCCESS, ATTRACTING OVER 380 MEMBERS,
PARTNERS, AND INDUSTRY SUPPORTERS ON
THE PERFECTLY SUNNY DAY AT THE SUNSHINE
COAST TURF CLUB.
Tabcorp provided another wonderful forum
where attendees were able to hear about the
latest innovations that TAB have to offer in
the industry.
As always, QHA’s beverage partners made sure
that all guests were well taken care of by offering
a diverse selection of products throughout
the day thanks to Lion Beverages, Carlton &
United Breweries, Pernod Ricard, Treasury Wine
Estates, Accolade Wines, Diageo, and Coca-Cola
Europacific Partners.
We’d like to make a special shoutout to PFD Food
Services for the amazing freshly-shucked oysters
and to Pernod Ricard for the Malfy Gin beverage
cart they supplied for guests upon their arrival.
As the QHA x Tabcorp Race Day continues to
grow it reputation as one of the QHA’s most
popular networking events, it was wonderful to
again witness the level of support it receives from
members. We cannot thank you enough!
/ 6
REVIEW

NEWS/ QHA CHARITY BOWLS TOURNAMENT
PACE OF THE GREEN
THE QHA CHARITY BOWLS TOURNAMENT
RETURNED IN STYLE, RAISING OVER $12,000 FOR
THE TOOWOOMBA HOSPITAL FOUNDATION.
What started as a day of friendly banter soon
turned into fierce competition on the green.
Bribery and sabotage became the name of the
game, all in the spirit of raising even more funds
for a great cause, with 22 teams of members and
partners giving it their all.
We extend a special thank you to our rink
sponsors, The Southern Hotel, Lion, Carlton &
United Breweries, Odyssey, Tanda, and Simon
George & Sons.
Fuelling us for the action were beef and lamb
burgers, generously supplied by PFD Food
Services and expertly cooked by volunteers from
the Toowoomba Hospital Foundation.
The tournament kicked off with a fight for the
coveted Richard Bowly Snr Shield, followed by
attempts to secure second and third place for the
QHA Cup and the Toowoomba Hospital Bed Pan.
While The Club Toowoomba team proudly
claimed the Richard Bowly Snr Shield, Odyssey
Gaming stole the show with their fluoro pink
tutus, winning Best dressed.
A massive thank you to all who attended and to
our beverage partners, Lion, Diageo, Coca-Cola,
Brown-Forman, and Carlton & United Breweries,
for keeping everyone refreshed and hydrated.
REVIEW / 7

NEWS/ MENTAL HEALTH AWARENESS WEEK
MEANINGFUL CONNECTIONS MATTER
$158,000 IN COMMUNITY GRANTS HAVE BEEN ALLOCATED TO COMMUNITY ORGANISATIONS ACROSS THE STATE TO SUPPORT
GRASSROOTS COMMUNITY MENTAL HEALTH AND WELLBEING EVENTS.
Queensland Mental Health Week
(QMHW) is an annual awareness initiative
that aims to promote individual and
community mental health and wellbeing,
boost awareness of mental illness, reduce
stigma and discrimination, and celebrate
the contribution of mental health and
community sectors.
The grant program aims to support
community events including wellbeing
expos, art exhibitions, workshops, festivals,
and morning teas, with many of the events
linking with local mental health services
and focusing on wellbeing education
ranging from Coen to Texas to Mount Isa.
Funded by the Queensland Mental
Health Commission and administered
by CheckUP, the QMHW Community
Events Grant Program supports over 150
community events with grants ranging
from $500 to $2,000, depending on the
size of the event.
Queensland mental health commissioner,
Ivan Frkovic, said QMHW is about
creating community understanding,
conversation, and connection around
mental health and wellbeing.
“Positive mental health and wellbeing
is essential to every Queenslander,
including people living with mental
ill-health. We can all be susceptible to
experiencing mental health challenges.
Over 40% of Australians are estimated
to have experienced a mental disorder at
some time in their life, with one-in-five
experiencing a mental health disorder in
the previous 12 months.
“Everyone’s mental health and wellbeing
sits on a sliding scale that moves up
and down depending on what’s going
on in our lives at any one point. Good
mental health and wellbeing helps us
to live productive and fulfilling lives,
have meaningful relationships, and cope
with life’s challenges, but that doesn’t
just happen.
“Just like our physical health, we have to
work at it by practicing the six building
blocks of mental wellbeing daily – get
healthy, keep learning, show kindness,
connect more, take notice, and embrace
nature. QMHW events create community
awareness and education of mental
wellbeing, help break down the stigma of
mental ill-health, and encourage people to
seek help when they need it,” he said.
QMHW always takes place in the week of
World Mental Health Day on 10 October.
In 2024, it will be celebrated from Saturday
5 to Sunday 13 October. This year’s
theme is ‘Connect for Mental Health’ and
emphasises the proactive measures we
can adopt to nurture and support positive
mental health and wellbeing for ourselves
and our communities.
CheckUP CEO, Ann Maree Liddy, said
CheckUp was pleased to receive over 280
grant applications from across the state.
“We are excited by the quality and
creativity of the events approved for
funding that promise to increase personal
and community connections during
QMHW and promote individual and
community mental health in ways and
settings appropriate and meaningful to
each community.
“The grant funding helps offset event
expenses, such as engaging guest
speakers and other event supplies, so
communities can host high-quality,
engaging, and effective events,” she said.
Informing the visual identity for QMHW in
2024 is the artwork ‘Stronger Connection
Creates Strong Health’ by proud Mayi
woman Leah Cummins.
Leah’s painting tells a story of connecting
to a healthier life, back to the ways of our
ancestors, and the important role country
and community play in people’s social and
emotional wellbeing.
Ann said there are many ways people
can participate in QMHW, including
hosting or attending an event, wearing
merchandise, and starting conversations
on mental health.
“You can get inspired with ideas on how
to host an event, register an event, and
look up events in your local area on the
QMHW website – qldmentalhealthweek.
org.au. Last year, there were more than
500 QMHW events across the state,”
she said.
/ 8
REVIEW

YOU NEED ONLY ASK
R U OK? IS CALLING ON THE HOSPITALITY INDUSTRY TO ASK “ARE YOU OKAY?” ANY DAY.
The reminder comes as 72% of Australians
are reporting elevated levels of distress [1] .
However, R U OK? research has found
that an overwhelming majority of people
(90%) who are regularly asked “Are you
okay?” feel more supported, connected,
and cared about.
If you aren’t already familiar with the
organisation, R U OK? is a suicide
prevention charity that aims to inspire and
empower people to meaningfully connect
with friends, family, and colleagues who
might be struggling with life.
Every year, the registered public
health promotion has a national day of
action held on the second Thursday of
September which reminds everyone to
ask “Are you okay?” any day – because a
conversation can change a life.
CEO of the charity, Katherine Newton,
said there is an increase in supporting
behaviours around R U OK? Day [2] .
“However, we don’t want people waiting
until next September to reach out to
the people in their world who might
be struggling, because life happens
every day.
“Our message to all those living in
Australia is don’t wait – ask ‘Are you okay?’
any day. A lot can happen in a year, a
month, or even a week. Whether it’s your
friend, family member, colleague, partner,
or teammate, the people you care about
go through life’s ups and downs every day.
“By checking in regularly with the people
close to you, you can help prevent
small things from becoming big things,”
she said.
Throughout the year, R U OK? delivers
resources that increase the willingness
and confidence of all Australians to
recognise the signs that someone is
struggling, start a genuine conversation,
and lend appropriate support. R U OK?
draws on the valuable lived experience
/ 10
REVIEW

NEWS/ R U OK?
of Australians in the development of all
campaigns, tailoring these resources to
meet the needs of targeted population
groups and settings, such as the
hospitality industry.
These are free and highlight the
importance of supporting a workmate
who’s struggling. For those interested, tips,
resources, and crisis support contacts can
be found at ruok.org.au.
Workplace engagement manager at R U
OK?, Julie-Anne Whitfield, said they are
actively working with the hospitality sector
after their national day of action. We want
to find better ways to ensure the industry
is equipped to handle the pressures
that come with what is an exciting, yet
demanding workplace,” she said.
R U OK? Day was founded in 2009 by
adman Gavin Larkin, who tragically lost
his father to suicide in 1995. Larkin (who
died of non-Hodgkin’s lymphoma in 2011)
wanted to spare other families the grief
that his family endured.
This spark of an idea has since become
a nationwide community movement
that encourages everyone to genuinely
ask the question and have meaningful
conversations with those in their world
who might be struggling.
Dr Thomas Joiner’s suicide prevention
theory describes three forces at play in
someone at risk of suicide, one of which
is a decreased sense of belonging [3] . This
lack of belonging and sense of connection
is what R U OK? is working to prevent.
Dr Justin Coulson, who earned his
psychology PhD from the University of
Wollongong and is known for his parenting
advice, said there’s a dire need for “Are you
okay?” conversations throughout the year.
“I was always the first to say, R U OK? Day
is great, but people don’t just struggle on
one day of the year.
“It wasn’t until we lost my nephew Logan
that I looked further into R U OK? and
began to understand this message is
about regular, meaningful conversations.
“Conversations, words, opening up,
laughing, crying, sharing, storytelling,
celebrating – these are all ways that we
can make our relationships meaningful
and ensure the people in our world feel
seen, heard, and valued.
“By building these into our everyday
interactions, we build trust and normalise
talking about what’s really going on,
so when the people in your world find
themselves struggling, they know you’re
someone they can talk to.
“I encourage everyone to visit the R U
OK? website to access free, easy-to-use
resources and help us build a safer and
more supportive culture throughout the
year,” he said.
More than half of Australians experience
a stressful time at least once a year [4] , and
nearly two in five Australians report high or
very high levels of distress [5] .
Lifeline provides free and confidential crisis
support at any time of the day or night. Call
13 11 14, text 0477 13 11 14, or chat online at
lifeline.org.au.
13YARN is also a free 24/7 service
offering crisis support for Aboriginal
and Torres Strait Islander people. Call
13YARN (13 92 76).
[1]
YouGov (2024) Suicide Prevention Australia
Community Tracker - June 2024. Australia.
[2]
Verian (2024) R U OK? Tracker. Australia.
[3]
Joiner, T.E. (2007) Why People Die by Suicide.
Harvard University Press. USA
[4]
Australian Institute of Health and Welfare (2020)
Prevalence and impact of mental illness. Australia.
[5]
Australian Bureau of Statistics (2020-2022)
National Study of Mental Health and Wellbeing and
National Health Survey. Australia
REVIEW / 11

NEWS/ THE TREASURY
HITTING THE BOOKS
PHOTOGRAPHY BY GRIFFITH UNIVERSITY.
THE HISTORIC TREASURY BUILDING ON QUEEN STREET, FORMERLY OCCUPIED BY THE STAR ENTERTAINMENT GROUP, WILL BE
GRIFFITH UNIVERSITY’S NEW BRISBANE CITY CAMPUS.
Set to open in 2027, this landmark
development will serve as a hub for
the university’s business, information
technology, and law disciplines, as well as
a centre for postgraduate and executive
education. The acquisition of the lease
for this heritage-listed building marks a
significant milestone for Griffith University,
expanding its footprint into the heart of
Brisbane’s CBD.
Chief executive officer of The Star
Brisbane, Daniel Finch, said it has been
a privilege for the company and its team
members to be the caretakers of the
much-loved heritage building for almost
thirty years.
“We are delighted to hand the baton to
Griffith University, knowing the Treasury
Building is in the safe hands of another
proud Queenslander who will respect its
history as much as we have.
“As a neighbour just up the street at The
Star Brisbane in the Queen’s Wharf, it
will be exciting to watch the story of the
Treasury Building evolve, continuing to
provide unique experiences and memories
for future generations,” he said.
Previously known as the New Public
Offices, the Treasury Building showcases
Queensland’s glorious architectural past,
being erected as a government public
administration building in three stages
between 1886 and 1928.
In recent years, the property has hosted
a myriad of glamorous live entertainment
and fashion events and has been home to
Brisbane’s only 24-hour casino, a luxurious
five-star hotel, and unique dining options
including celebrity chef Luke Nguyen’s Fat
Noodle, Black Hide by Gambaro, and the
Livewire 24/7 Sports Bar.
By 2035, the Treasury Building is
expected to be home to approximately
7,000 students and 200 staff, with the
new Griffith University campus offering a
state-of-the-art educational environment
fostering innovation, collaboration, and
engagement with the broader community.
Griffith University vice chancellor and
president, Professor Carolyn Evans, said
the campus will serve as a ‘front door’ for
industry and community engagement,
enabling partnerships with commerce,
industry, and government.
“The Brisbane CBD campus will deliver an
entirely new experience for students, staff,
and partners alike. This flagship location
will not only complement our existing
South Bank campus, but will enhance
Griffith University’s profile both locally
and globally, making it an iconic hub of
learning and engagement and attracting
talent from around the world to the 2032
Olympic Games city.
“We are excited to embark on this
transformative journey, creating a worldclass
educational hub shaping the future
of learning and community engagement in
Brisbane and beyond,” she said.
Committed to preserving the heritage
nature of the building while equipping
it for the future needs of education,
Griffith University will now be even more
accessible to students in the south-east
region, particularly those from the west
and north of the city.
The Brisbane CBD campus will be wellconnected
to the region’s extensive
public transport network as well as future
planned infrastructure. International
students will also benefit from the prime
location, as it will provide them with the
opportunity to live, work, and study in the
heart of the city.
Minister for state development and
infrastructure, Grace Grace, said the iconic
Treasury Building is one of Queensland’s
great landmarks.
“Former Premier Sir Samuel Griffith played
a key role in commissioning the Treasury
Building, so it’s fitting that this historic
site will house a renowned university that
bears his name.
“With its rich history, this building has
always fascinated visitors and will now
continue to be enjoyed by the public well
into the future,” he said.
/ 12
REVIEW

HOTELS AMONG BIG WINS
THE NUMBERS HAVE BEEN CRUNCHED AND THE REGIONS THAT WELCOMED THE MOST KENO PRIZE MONEY IN FY24 HAVE BEEN
REVEALED, WITH QUEENSLAND PUBS AND HOTELS IN THE MIX.
FY24 proved to be a year of incredible
wins across Keno’s player base, with
Queensland emerging as a leading
hotspot for Keno prize money.
Between 1 July 2023 and 30 June 2024,
Keno players celebrated more than 78.5
million wins, collectively worth more than
$1.16 billion across Queensland, New
South Wales, the ACT, and Victoria.
The game crowned 18 millionaires and
multi-millionaires, with these fortunate
players taking home over $46.7 million
in total.
Hotels were right in the mix of the action,
with venues across Queensland hosting
some of the largest Keno 10 Spot jackpots.
Among the most memorable wins, the
Grand Old Crow Hotel saw a Keno 10 Spot
jackpot winner walk away with a $5.51
million win on 18 January 2024.
Just two months later, on 19 March,
Dudley Hotel joined the winners’ circle,
delivering another life-changing jackpot of
$1.16 million.
These major wins underline how hotels
continue to be prime locations for players
to strike it rich, positioning them as key
contributors to the jackpot success story
in Queensland.
Queensland players were particularly
lucky in FY24, claiming more Keno 10
Spot jackpots than any other state. An
impressive nine jackpots, collectively
worth over $25.1 million, were won across
the state, marking it as the leading region
for Keno success.
The biggest individual prize of the
financial year went to a Kallangur man
who hit the ultimate Keno Mega Millions
10 Spot jackpot, taking home a whopping
$6.73 million.
In a twist of fate, the man had also played
his favourite numbers in the same draw on
the Keno Classic game. This meant that in
addition to his Mega Millions prize, he also
pocketed a $1.72 million Keno Classic 10
Spot jackpot.
While wins could land anywhere at any
time, Keno spokesperson, Matt Hart, said
some regions in each state enjoyed more
prize money than others.
“In Queensland, the sun truly shone on
Gold Coast players in FY24, who pocketed
more than $61 million. Queensland players
also scored the most Keno Classic and
Keno Mega Millions 10 Spot jackpots
during this time, creating nine newlyminted
millionaires.
“Players in the Hunter and Central Coast
region scored significantly more prize
money than anywhere else in New South
Wales and the ACT. A total of eight
millionaires were created by Keno Classic
and Keno Mega Millions 10 Spot jackpots.
“It was a closer race in Victoria, with
players in south-east Melbourne
/ 14
REVIEW

NEWS/ KENO
nudging ahead with more Keno prizes than those in Melbourne’s
north and west.
“It will be interesting to see if these winning Keno regions maintain
their reputations in the financial year ahead. Regardless of where
patrons play Keno, as long as they have a ticket in their hand, they’re
in with a chance to win,” he said.
FY24 was more than just a winning year for players. For hotels across
Queensland, it solidified their role as a cornerstone of Keno’s jackpot
excitement.
With such remarkable wins flowing through local venues, it’s clear
that the state’s hotels are pivotal as places of social entertainment in
local communities and essential to the Keno landscape.
Matt said he will be on standby to confirm the winning news with the
next big Keno winner.
“From tradies relaxing after work to couples celebrating special
occasions, it was wonderful to celebrate our major Keno winners
during the past financial year.
“Everyone had their own unique story of how their Keno win came to
be and what they planned to do with their prize,” he said.
Crows Nest man’s decades-old tradition pays dividends with
$5.5 million Keno win
A Crows Nest man who has enjoyed a weekly ritual of playing his
favourite Keno numbers at his local hotel every Thursday for the
past two decades struggled to come to terms with his $5.5 million
Keno prize.
Playing at the Grand Old Crow Hotel in Crows Nest, the
Queenslander scored the Keno Classic 10 Spot jackpot in draw 389,
drawn Thursday 18 January 2024, and took home a total prize of
$5,519,481.00.
“FROM TRADIES RELAXING AFTER WORK
TO COUPLES CELEBRATING SPECIAL
OCCASIONS, IT WAS WONDERFUL TO
CELEBRATE OUR MAJOR KENO WINNERS
DURING THE PAST FINANCIAL YEAR.”
The windfall is believed to be one of the largest Keno Classic 10 Spot
wins in Australian history.
The winner’s total prize was bolstered by the fact that he chose to
add the Bonus feature (a feature that multiplies the regular prizes) to
his ticket on a whim.
The winning man laughed when an official from Keno called to
confirm his windfall.
“I’m still in shock, to be honest, mate! It’s been a ritual of mine for
decades. Every Thursday afternoon, I’ll head down to the local and
play the same numbers.
“I never expected anything to ever come of it, but I can’t tell you
how happy I am that something amazing happened. It’s just such a
game-changer!
“I’ve now got options in life that I never thought I’d have. It’s great! It’s
just going to make my life so much easier. I keep pinching myself and
hoping it sinks in. It might take a while!” he said.
REVIEW / 15

NEWS/ ALM
A LONG TIME COMING
AT THE 2024 INDEPENDENT BRANDS AUSTRALIA (IBA) NATIONAL TRADE WORKSHOP HELD ON THE GOLD COAST, SCOTT
ARMSTRONG, A LONG-STANDING MEMBER OF THE IBA QUEENSLAND STATE COMMITTEE AND A QHA BOARD MEMBER, WAS A PROUD
INDUCTEE INTO THE IBA HALL OF FAME.
As the fourth member of this elite group
of retailers, the prestigious accolade
celebrated Scott’s transformative impact
on the industry, his commitment to the
community, and his longstanding service
to IBA and its members.
To Scott’s surprise, the evening’s festivities
were further celebrated with the presence
of his family – his wife Kellie and their
three children – as well as distinguished
guests Roz White, owner of White’s IGA
and IGA Hall of Fame inductee, and
Bernie Hogan, CEO of the QHA.
With family and close friends in
attendance, over 700 audience members
celebrated Scott’s achievements across
a strong, decades-long history in the
hospitality industry.
While Scott bought his first pub in 2001
in Sydney, he joined IBA in 2005 after a
move to Queensland, which kicked off the
start of a significant journey with venues
across the state. After several years of
acquiring hotels and selling them, Scott
expanded his reach in 2013 with several
greenfield sites on the Sunshine Coast,
developing notable establishments
such as the Bellvista Tavern, the
Brightwater Hotel, and The Lakehouse
Function Centre.
His innovative spirit continues with the
creation of three additional hotels and
a growing network of nine bottle shops
which are constantly expanding under The
Bottle-O and Cellarbrations banners.
The highlight of Scott’s recent
achievements is the Bli Bli Hotel, which
opened in late 2023 and won Overall
Hotel of the Year – Metropolitan at
the 2024 QHA Awards for Excellence
in June. Featuring a unique drivethrough
and premium walk-in retail
format, the Bli Bli Hotel epitomises
Scott’s dedication to cutting-edge and
community-focused hospitality.
Beyond his business achievements, Scott
is a distinguished QHA board member
and former senior vice president who
is known for his significant contribution
to local charities through various
fundraising initiatives.
In his acceptance speech, Scott expressed
heartfelt gratitude to his family, friends,
and people who have inspired him along
the way. He is not afraid to test new
technology and new ideas, having recently
installed electronic tickets in many of
his venues.
He is also passionate about retail
excellence within the communities he
serves. Celebrating his 18-year partnership
with IBA, he acknowledged the invaluable
support that he has received throughout
this time and highlighted the crucial role
of his retail manager, John Hughes, who
has been a key part of his business for
nearly two decades.
Congratulations to Scott Armstrong on
becoming the fourth member of the IBA
Hall of Fame. We wish you many more
successful years in the industry you love
so much.
/ 16
REVIEW

‘Championing Successful Independents’
OUR OFFER
Shopper led promotions
Banner led loyalty programs
Ecommerce sites
AskALM - retailer one source
of communication
ALM Connect - access to
a suppliers’ full portfolio
Dedicated BDM team
Margin driving owned portfolio
Single ordering platform

THE STAR
IN OUR EYES
IT’S OPEN! THE STAR BRISBANE AS PART OF THE QUEEN’S
WHARF PRECINCT HAS WELCOMED ITS FIRST VISITORS,
HERALDING A NEW ERA OF TOURISM IN QUEENSLAND.
/ 18
REVIEW

FEATURE/ THE STAR BRISBANE
There’s simply so much to talk about,
from the resort’s exemplary dining,
entertainment, and accommodation scene
to the broader precinct’s artistic and
cultural installations. The Queen’s Wharf
precinct is certainly a beautiful and highlyawaited
sight that many Queenslanders
can’t help but smile at, and it hasn’t even
reached its full potential yet.
Chief executive officer of The Star
Brisbane, Daniel Finch, said all
Queenslanders were invited to be a part of
this history-making opening.
“It was a momentous day for Brisbane, the
state, and our almost 3,000 hard-working
team members. We are thrilled to officially
welcome Brisbane and indeed the world to
this highly anticipated and game-changing
tourism and entertainment precinct.
“Queen’s Wharf will offer something
new and exciting for locals and visitors
to enjoy and experience every time they
return. Like the rest of Brisbane, we are
excited for this city-defining precinct to
invigorate the CBD, and we will continue
to progressively roll out a steady stream of
new restaurants, bars, public spaces, and
destinations revitalising an underutilised
12 hectares of the river’s edge.
“Brisbane is building a well-deserved
reputation as a world-class city, and we
are working hard to contribute to the
tourism and cultural fabric that will make
locals proud, provide thousands of jobs,
and attract global attention.
“Once fully operational, The Star Brisbane
and the broader Queen’s Wharf precinct
are expected to attract approximately 1.4
million additional visitors to Queensland
each year as we quickly approach the
2032 Brisbane Games,” he said.
The first phase of the destination’s
multi-phased opening commenced on
29 August with the removal of barricades
to the Neville Bonner Bridge – a new
cross-river connector that is planned to
see up to 10,000 pedestrians a day.
REVIEW / 19

Named after the first Indigenous parliamentarian,
the bridge links the cultural heart of South Bank
to The Star Brisbane’s dining runway, The Terrace
(on level four), and will act as a thoroughfare to
the greater Brisbane CBD. The opening comes 24
hours after the relocated Bust of Neville Bonner
(an 80-kilogram cast bronze sculpture of the late
former senator) was unveiled at the northern end
of the bridge.
William Street, which has been closed for eight
years, has also reopened to the public and
welcomed the return of vehicles, buses, and
pedestrians. A lift installed between William
Street and Queens Wharf Road at the beautified
Miller Park also provides public accessibility.
Excitingly, 340 unique luxury hotel rooms have
been added to Brisbane’s accommodation
inventory, with the first guests having already
checked in to the signature five-star riverfront
hotel, The Star Grand. The hotel was fully booked
for the first four days, with forward holdings
through to December exceeding expectations.
The resort’s state-of-the-art 3,500-squaremetre
Event Centre (which just so happens to
boast the city’s largest hotel ballroom) is set to
supercharge Brisbane’s already booming events
and conferencing industry with limited booking
availability for the remainder of 2024.
Then there’s the eagerly awaited and iconic Sky
Deck – an expansive viewing platform 100 metres
above the Brisbane River with views from the
CBD to Moreton Bay and Mt Coot-tha.
/ 20
REVIEW

FEATURE/ THE LANGHAM, GOLD COAST
Featuring a glass bottom, the observation deck
opened to the public at 5pm on 29 August with sunset
cocktails on offer from the open-air bar, Cicada Blu.
Brisbane’s new multi-million-dollar public art gallery
will also elevate the city’s reputation as a bustling
cultural destination. Littered across the entire Queen’s
Wharf precinct will be stunning works from local, First
Nations, and international artists that will complement
the cultural hotspot of South Bank across the river.
The first artwork unveiled was the glittering
masterpiece ‘Being Swallowed by the Milky Way’ by
homegrown, internationally-revered artist Lindy Lee.
The stunning eight-metre, 8,000-kilogram oblong
sculpture is located at the George Street entrance
to The Star Brisbane, and features 25 thousand tiny
holes puncturing the bronze surface to appear as a
shimmering, light-filled galaxy of silver and gold stars.
The unveiling of ‘Being Swallowed by the Milky Way’
comes just months after Lindy made headlines with
the transport of her $14 million commission ‘Ouroboros’
for the National Gallery of Australia (NGA), which
required an almost week-long journey from Brisbane to
Canberra involving road closures and police escorts.
The Australian painter and sculptor of Chinese
heritage was on hand to light up her sculpture for
the first time and said it was a joy to create a legacy
for her birthplace as part of such a game-changing
development for the city.
“In my early childhood, growing up in Kangaroo Point
and Morningside, I was fascinated by the magic of
starlight. I loved looking at the night sky, to be deeply
immersed in the mystery of that, and somehow that
feeling imbues all my work.
REVIEW / 21

“It’s so fitting that ‘Being Swallowed by
the Milky Way’ is being installed in my
birth city. Emotionally and spiritually,
that is very important to me. I feel
extremely proud to be part of Brisbane’s
growth as a city. It’s a sculpture I’ve
had in my mind for over a decade, even
before Ouroboros for the NGA. It’s quite
wonderful that these two very major
works are going to be unveiled within
months of each other.
“I am now 70. It feels like these works
are the culmination of a lifetime’s
experience, and so they become part
of the cultural legacy I am leaving for
Australia. The Brisbane I grew up in
during the 60s and 70s was insular,
but now it is a city that embraces its
own unique history and celebrates its
growing cosmopolitanism and rich
diversity,” she said.
Highly regarded art figure, Philip Bacon
AO, led the specialist Artistic Advisory
panel which curated the standout
collection of artworks that feature
across the 7.5 hectares of public space
within the Queen’s Wharf precinct,
including waterfront areas by the
Brisbane River.
Philip said to have such a major and
exquisite sculpture in a prominent place,
viewable day and night by the public, is
a coup for any city.
“Lindy Lee is arguably Australia’s
greatest sculptor, and her work is known
and sought after, both nationally and
internationally. We are fortunate that it’s
here in Brisbane.
“Lindy’s magnum opus, Ouroboros,
is Australia’s most expensive
commissioned artwork and will change
people’s perception of both the National
Gallery of Australia and the art of
sculpture.
“In the same way, The Star Brisbane’s
commission of ‘Being Swallowed by
the Milky Way’ will change how the
people of Brisbane view public art in our
cityscape. It is in another realm by way
of scale, beauty, and technique,” he said.
Other artworks adorning the Queen’s
Wharf precinct include a 15-metre
/ 22
REVIEW

FEATURE/ THE STAR BRISBANE
floating art garden named ‘Inhabitant’
at the porte-cochère hotel entrance on
William Street depicting native plants by
First Nations artist Tony Albert in addition
to a five-tonne bronze sculpture named
‘Sheila’ by Brisbane artist Justene Williams.
Daniel said ‘Being Swallowed by the
Milky Way’ is an important part of the
multi-million-dollar collection of public
artworks and is a must-visit attraction in
its own right.
“All of the artworks will be showcased
to millions of people, who will visit us for
years to come, including for the 2032
Olympic and Paralympic Games. The
artwork trail complements the South Bank
precinct, which is a short walk across the
Neville Bonner Bridge, helping further
position Brisbane not just as an Olympic
city, but as a vibrant cultural playground.
“We are excited to open a world-class
tourism and entertainment destination
that locals can be proud of and interstate
and international visitors will want to visit,”
he said.
The Star Brisbane, the resort at the heart
of the precinct, has already opened a suite
of culinary and entertainment offerings as
part of phase one, including Cicada Blu
and Babblers on Sky Deck, a reimagined
Fat Noodle by celebrity chef Luke Nguyen,
cutting-edge Japanese restaurant Sokyo
helmed by Australia’s Sashimi Florist, Chef
Alex Yu, and Black Hide by Gambaro, in
addition to Sports Bar, LiveWire, Cherry,
and Food Quarter.
The gaming floors at The Star Brisbane,
which comprise just 5% of the precinct,
opened on 29 August at 2pm. This
followed the closure of Treasury Casino at
midnight on Sunday 25 August, although
The Treasury Hotel Brisbane will still
remain open for a little while yet.
REVIEW / 23

The long-awaited opening weekend coincided
with the Brisbane Dolphins vs Broncos game
in addition to the city’s biggest party of the
year – the Brisbane Festival. The transformed
grassed public areas along the river, including
The Landing and Finger Wharves, opened
following Riverfire celebrations.
Chief executive officer of Tourism and Events
Queensland and chair of the Queen’s Wharf
Marketing and Event Committee, Patricia
O’Callaghan, said the opening marked a
moment in Brisbane’s history where a truly
inspiring vision has come to life.
“Our city skyline is forever enhanced by this
incredible precinct, positioning Brisbane as
a genuinely global city and benefitting every
business and resident of our stunning state.
“The quintessentially Queensland experiences
across accommodation, entertainment, events,
conferences, retail, and dining that the Queen’s
Wharf adds to our already exceptional offering
will no doubt be a huge drawcard for visitors,
being a huge contributor to our
industry’s 2032 goal to make
tourism a $44 billion industry for
the state,” she said.
/ 24
REVIEW

FEATURE/ THE LANGHAM, GOLD COAST
Want to try Finest Call on us?
FREE Finest Call Margarita Mix 1L!
For general enquiries
reach out to your local Southtrade rep
REVIEW / 25

TRAINING & SAFETY RTO 30826/ THERESE KELLY
A WIN-WIN FOR EMPLOYERS AND EMPLOYEES
IN THE FAST-PACED WORLD OF HOSPITALITY, WHERE CUSTOMER SATISFACTION AND SERVICE EXCELLENCE ARE ESSENTIAL,
THE VALUE OF CONTINUOUS TRAINING AND DEVELOPMENT CANNOT BE UNDERESTIMATED.
Both employers and employees stand
to gain significantly from a committed
approach to workplace training. On the
one hand, businesses recognise that
their greatest asset is their workforce.
On the other, employees benefit from
the opportunity to enhance their skills,
which leads to job satisfaction and career
advancement.
Successful hospitality businesses
understand that investing in their
employees extends far beyond
compliance – it is a strategic decision
that influences employee retention,
performance, and overall business
profitability.
The effects of training on job
satisfaction and retention
This emphasis on training and
development is more than just a good
business practice. Hospitality employees
who receive training tend to feel more
valued and engaged in their roles, which
leads to increased job satisfaction.
When employees feel competent and
confident in their abilities, they are more
likely to remain loyal to their employer,
leading to lower turnover rates. High staff
retention saves businesses money related
to recruitment, onboarding, and lost
productivity associated with training new
employees.
Ongoing training leads to a considerable
boost in employee morale. In a sector that
can be high-pressure and demanding,
investing in personal and professional
growth provides a positive workplace
culture, encouraging collaboration and
teamwork. This, in turn, enhances the
overall customer experience, as satisfied
employees are more likely to provide
exceptional service, creating a cycle that
helps everyone involved.
Performance through skill
development
In the hospitality industry, where customer
expectations are high, training programs
that equip employees with essential skills
can make a significant difference in dayto-day
operations. Training enables staff
to perform the basic functions of their
roles efficiently, but it also empowers
them to take on added responsibilities.
By cultivating a workforce that is versatile
and well-trained, businesses can improve
overall performance, increase productivity,
and enhance time management.
Employees who are equipped with
the right skills are more likely to find
opportunities for improvement within
their roles and the organisation. They
become proactive in finding solutions
and contribute to the business strategy
beyond their immediate responsibilities.
When hospitality staff understand the
importance of their roles and how they fit
into the larger framework, they become
ambassadors for the brand, driving
customer loyalty and repeat business.
The financial benefits of investing in
employee training
Investing in training and development
is not just an expense – it is a strategic
investment with substantial returns.
Studies have shown that organisations
that prioritise employee training realise
increased profitability. By equipping
employees with the necessary skills
and knowledge to excel, businesses
see enhancements in service quality,
which translates into improved customer
experiences and higher satisfaction rates.
In the hospitality industry, positive
guest experiences are critical. Satisfied
customers are more likely to return
for future visits and recommend the
establishment to friends and family. This
word-of-mouth marketing is invaluable,
and well-trained staff play a pivotal role
in creating memorable experiences that
drive this kind of loyalty.
Tailoring training to meet specific
needs
For businesses to reap these benefits, it is
crucial to offer the right training programs
tailored to their unique needs and those
of their employees. Understanding the
specific training requirements starts
with an assessment of both business
objectives and employee skill gaps. The
QHA training team can provide support in
assessing training needs and identifying
suitable development opportunities.
QHA focuses on delivering industryoriented
training that meets the unique
needs of hospitality businesses. They
provide a mix of accredited and nonaccredited
training courses designed to
not only fulfill compliance requirements,
but also enhance employees’ capability
to face the challenges present in the
hospitality sector. By engaging in
structured training, employees gain
valuable insights that they can apply
directly to their roles, leading to immediate
improvements.
If you would like further information on
QHA training options or would like to
discuss your business and employee
training needs, please contact the QHA
training team on 07 3221 6999 or email
training@qha.org.au.
/ 26
REVIEW

ACCOMMODATION/ TOM FITZGERALD
TOUGHER MEASURES TO
SHORT-TERM RENTAL ACCOMMODATION
THE VICTORIAN GOVERNMENT HAS RECENTLY INTRODUCED ITS OWN SHORT-TERM RENTAL ACCOMMODATION
(STRA) BILL INTO PARLIAMENT.
The legislation enacts a 7.5% STRA
levy in Victoria, with those liable being
businesses outside of commercial
accommodation such as houses,
apartments, cabins, and granny flats.
The Victorian government also announced
that councils will have greater powers to
ban STRA in their jurisdiction or cap the
number of days that the property can be
offered for STRA.
The cap approach was recommended
from advocacy efforts from
Accommodation Australia (AA), with
international examples supporting this
course of action, arguing a cap as having
a higher impact on the number of listings
vs a levy, where the cost will merely be
passed on to the consumer.
The issues have been debated across the
country and internationally in attempts
to improve the availability of rental
accommodation for hospitality staff
working in high-tourism regions.
Globally, jurisdictions such as New York
City have started prohibiting some STRAs,
with Barcelona planning to do the same
in 2028.
A surge in holiday rentals in Spain, the
world’s second-most visited country
after France, has triggered anti-tourism
protests, with locals blaming STRA for the
soaring costs of housing and crammed
city streets, with tense debate on limiting
one of the economy’s key drivers.
Changes to STRA in Queensland
Brisbane City Council released its Short-
Stay Accommodation Taskforce Report
in June 2024, which, from the research
conducted, has seen the introduction of
new local laws to be instigated.
All short-stay rentals in Brisbane will now
require a permit and relevant planning
approval before they can be let to
holiday-makers as the council continues
to crackdown on landlords. Additionally,
holiday-letting landlords are required
to continue to pay higher rates, which
increase by another 10% in 2024. Other
key taskforce recommendations include:
• requiring short-stay accommodation
owners to have a property manager
available 24/7
• setting a code of conduct for
guests and allow conditions to be
implemented to resolve complaints
• advocating for changes in state
planning laws to better regulate the
impact of STRA
• advocating for a state-wide register
of STRA
Brisbane City Council has also called on
the Queensland Government to follow
suit to better regulate the STRA sector.
The Brisbane City Council Budget 24/25
– Short Stay Accommodation includes
funding to fast-track the development and
enforcement of the new local law.
Brisbane City Council is the second
council in Queensland to implement a
tracking system – two years after the
Noosa tourism hub.
The Gold Coast
The City of Gold Coast has handed down
a rate increase for STRA providers. The
council announced a 26.21% increase in
rates as part of the 2024-25 budget.
Mayor Tom Tate said it’s unfair that shortterm
accommodation owners that were
getting rich from their properties weren’t
paying a bit of interest.
“They’re getting commercial benefit like
a hotel, so we felt that’s a commercial
activity, so we’ve increased that to
compensate,” he said.
Recent stats show 11,430 short-term
accommodation dwellings are registered
with the City of Gold Coast. With
extremely tight rental markets, local
governments are under pressure to make
it easier for residents to find somewhere
to live.
In June, the Sunshine Coast had 13,000
short-term stays but just 754 homes to
rent. Some locals have expressed fears
that they’ll be pushed out when their
lease ends.
In 2022, the Noosa Council brought in a
short-stay local law that requires STRAs
to apply for council approval and a yearly
renewal, with a 60-day cap on some lets.
New South Wales and Western
Australia
From September, Byron Shire will start
enforcing a 60-day annual limit on shortterm
rentals in places such as Byron Bay
and Lennox Head, where Airbnb rentals
were nearly a fifth of the housing market
pre-pandemic.
Western Australia is offering a $10,0000
grant to STRA owners who convert their
properties to long-term rentals for a
minimum of 12 months.
The executive director of the Short-Term
Accommodation Association, Keiran
Craig-Jones, said arbitrary restrictions like
these do more harm than good, limiting
options for travellers and impacting the
livelihoods of property owners.
With the increase in taxes, council
rates, mortgage rates, hotel rooms, and
backlash from some residents combined
with competition from other Airbnb
rentals, regulations, and further drive for
government involvement at a state level,
it is becoming increasingly difficult for
Airbnb owners to earn money.
afr.com/property/commercial/airbnb-boom-hits-
a-wall-as-landlords-slash-prices-to-lure-tourists-
20240826-p5k59e
afr.com/property/commercial/spains-crackdown-
on-holiday-rentals-bodes-well-for-luxury-hotels-
20240904-p5k7uq
abc.net.au/news/2024-08-12/sunshine-coasthousing-crisis-short-term-stays-electionairbnb/104086682
REVIEW / 27

CONVERSATION
STARTERS
MANY YARNS, RODEOS, GOOD TIMES, SCALLYWAGS, AND
HEART-WARMING COMMUNITY INITIATIVES MAKE UP THE
COLOURFUL HISTORY OF THE GEM HOTEL.
/ 28
REVIEW

INSIGHTS/ THE GEM HOTEL
You need only look at the venue’s sprawling,
hand-painted mural to see that it’s been the
heart of its community for the last 137 years,
offering up cold beers and warm meals to
locals, farmers, and those travelling along the
Northern Gold Coast.
The hotel is one of many the Loth family
have owned, who have contributed to
Queensland’s thriving hospitality industry
for over five generations. Not only have
they operated several iconic hotels over the
past 70 years, but they are always there to
eagerly support any great cause that comes
their way.
This September, the hotel recognised
International Prostate Cancer Awareness
Month by partnering with the It’s a Bloke
Thing Foundation and raising funds for
prostate cancer research, care, and education
through Green Beacon Brewing Co’s Blue
Ball Lager.
Director at The Gem Hotel, John Loth Jr, said
the hospitality industry has always been on
the forefront of supporting great causes like
this one.
“We have a long history of supporting
charities, sporting clubs, and worthy
initiatives. As a local pub, we see it as our
duty. It has been for decades, and it will be
into the future.
“The best part of the Blue Ball Lager
campaign is how many conversations it has
started over the bar, with men willing to talk
about their own experiences and families
discussing how their lives have been affected.
For me, this is the best outcome for such an
endeavour,” he said.
It’s a Bloke Thing was founded during a
discussion over a glass of red wine, where a
few mates discovered that two of them had
one thing in common – prostate cancer. After
deciding they wanted to do something about
it, the group formed the foundation in 2010.
In partnership with the Prostate Cancer
Foundation of Australia, It’s a Bloke Thing has
raised over $13.5 million to fund specialised
prostate cancer nurses in addition to critical
research and education roadshows that travel
the length and breadth of Queensland, New
South Wales, and the Northern Territory.
General manager of It’s a Bloke Thing, Mick
Dwane, said every conversation is important,
but none more so than those that lead to
better health outcomes.
“The Gem Hotel recognised that, as an
establishment at the centre of the community,
they could help initiate conversations around
prostate cancer for their patrons by jumping
onboard with the Blue Ball Lager campaign,”
he said.
The Loth family is certainly no stranger to
the impact of pubs and their community
initiatives on Queensland towns. In fact,
their storied history in hospitality goes all
the way back to John’s great, great, great
grandfather, William Madley Hughes, who
was the licensee of the Carrier Arms Hotel in
Port Douglas.
Other iconic venues in the family’s portfolio
include The Australian Hotel in Townsville,
the Darwin Hotel, The Australian Hotel in
Brisbane, The Embassy Hotel, The Stones
Corner Hotel, the Jimboomba Country Tavern,
and the Imperial Hotel in Innisfail and Cairns.
REVIEW / 29

30
REVIEW

INSIGHTS/ THE GEM HOTEL
John said each and every venue they have owned has
its own charm and character, adding to the vibrancy of
hospitality in Australia.
“The Gem Hotel has always been a great local country pub.
However, she did need some love when we bought her in
2005. In addition to completing two renovations so far, we’ve
also focused on bolstering events that complement the
pub, such as bullrides, pig races, the King of the Pin fishing
competition, and events hosted in the Gem Arena that show
our on-going support of the live music industry.
“Our district is comprised of farming and, in the last two
decades, industrial and commercial development. While the
region is growing, it is still full of old-school character, which
we love. Alberton is definitely a tightly knit area, with plenty of
locals and tourists dropping in to check out our pub.
“My grandfather Jack always said to do the basics well. Cold
beer and hot meals coupled with great service go a long way
when it comes to building not only the business, but also the
entire community. Pubs have always been and will continue to
be the social centre of small towns, suburbs, and cities. They
are the modern campfire where we gather, eat, drink, and tell
a few tall tales.
“We would love to expand the hotel to better suit the
industry’s diversifying customer base while also retaining its
character. What we need is a clear path forward to be able to
work with local governments to bring this to life. In addition to
the It’s a Bloke Thing Foundation, we are looking forward to
supporting other worthy causes like Breast Cancer Awareness
Month in October,” he said.
It’s an incredible thing to take a step back and appreciate all
of the good that one hospitality family has done for so many
Queensland communities. The Jimboomba Country Tavern,
for example, held regular fundraisers for its local fire brigade
and gifted a bus to a nearby community group to help support
those with disabilities.
The Stones Corner Hotel alone raised $38,000 and $18,683
for athletes to attend the 1982 Brisbane and 1986 Scotland
Commonwealth Games. While many pubs contributed to
these initiatives, the hotel was by far the highest donor in
Queensland, with the Loth Family raffling anything they could
get their hands on.
And then there’s The Gem Hotel, which not only helped to aircondition
the entire Woongoolba State School, but continues
to raise money for the Alberton Cricket Club, Step Right
Dance Studio, The Gem Hotel Social Fishing Club, and of
course, the It’s a Bloke Thing Foundation.
Mick said he would like to thank everyone at The Gem Hotel
for their month-long support, in addition to everyone else who
supports It’s a Bloke Thing Foundation’s purpose to drive the
conversations within families about prostate cancer.
“As Australia’s most diagnosed cancer, it’s a conversation that
could save a life,” he said.
For venues wanting to give back to their community through
the It’s a Bloke Thing Foundation or Blue Ball Lager campaign,
reach out to Mick at mick.dwane@itsablokething.com.au.
REVIEW / 31

LEGAL MATTERS/ CURT SCHATZ
WORKPLACE GENDER EQUALITY
AUSTRALIAN PRIVATE SECTOR EMPLOYERS WITH 100 OR MORE EMPLOYEES ARE NOW REQUIRED TO REPORT TO THE WORKPLACE
GENDER EQUALITY AGENCY (WGEA) ON SIX GENDER EQUALITY INDICATORS EACH YEAR. THIS OBLIGATION ALSO APPLIES TO PUBS
AND HOTELS WITH 100 OR MORE EMPLOYEES.
The mandatory reporting and disclosure
obligations arise from legislation
introduced by the Federal Government in
March 2023. The reforms aim to ‘improve
transparency and accountability and
motivate action to accelerate progress
on gender equality in the workplace’
by imposing mandatory reporting on
workplace data.
In February 2024, WGEA published
the reporting results for the first time
for private sector employers, with the
Commonwealth public sector data set to
be published later this year.
The six gender equality indicators WGEA
considers are:
• gender composition of the workforce
• gender composition of the governing
bodies of relevant employers
• equal remuneration between women
and men
• availability and utility of employment
terms, conditions, and practices
relating to flexible working
arrangements for employees
and working arrangements
supporting employees with family or
caring responsibilities
• consultation with employees on
issues concerning gender equality in
the workplace
• any other matters specified by
the minister, including sex-based
harassment and discrimination
The relevant industry classification for
hospitality businesses included in the
report is the Food and Beverage Services
sub-division, for which 162 employers
reported their results.
According to the WEGA data, the average
total remuneration gender pay gap is
currently 6.8%, which is better than
the results across all industries, which
had an average gap of 21.7%. As might
be expected, the gap was higher for
management-level roles.
Other gender equity indicators of note
for the food and beverage industry
include that women comprise 51% of
the workforce, but only 20% of board
members, 12% of board chairs, and 11%
of CEOs.
In several areas, the results for the food
and beverage industry were favourable
when compared to national averages. It is
promising to see a trend towards equity in
the national data over the past nine years,
with employers reporting a reduction in
the average pay gap from 28.6% to 21.7%.
We expect that the increased reporting
and scrutiny of the data will continue
to close the gap over the coming years.
However, in smaller organisations, the
effects may take longer to filter through.
Employers who fail to comply with the
new obligations will be publicly named
on the WGEA list of non-compliant
employers. To avoid this, we recommend
that employers:
• assess whether their organisation
has adequate systems in place to
accurately record and report the
information required by WGEA
• ensure their organisation understands
the reporting requirements to avoid
the risk of being publicly named on the
WGEA list of non-compliant employers
• take meaningful action to minimise
any gender pay gaps within
their organisation
• review their equity, diversity, and
inclusion policies to ensure they are
up to date and accurately reflect
the organisation’s commitment to
such issues
Should you have any queries or require
any further information, please contact me
on (07) 3224 0230.
/ 32
REVIEW

SUPERANNUATION
SEEKING FLEXIBILITY AND CERTAINTY
JUST LIKE FOR SUPER, A HOSTPLUS PENSION ACCOUNT ALLOWS MEMBERS TO CHOOSE HOW
THEIR SUPER IS INVESTED.
Members can choose from a variety of
investment options, ranging from lowerrisk,
lower-return options such as Cash
through to higher-risk options such as
High Growth.
One such investment option available in
Hostplus pension accounts is CPIplus [1] ,
which aims to deliver a predetermined
return above inflation. CPIplus is a lowerrisk,
lower-volatility option that’s designed
to give Hostplus Pension members
flexibility and more control over their
retirement income.
How does CPIplus work?
Returns from CPIplus are set in advance
at a certain percentage above the
consumer price index (CPI). The current
rate of return is 2.5% above CPI, and is set
to last 12 months from 1 July 2024.
In other words, CPIplus aims to generate
a return of 2.5% above CPI for Hostplus
members invested in this option until 30
June 2025, when the rate will be reviewed.
It’s important to note that although
returns above inflation are predetermined
annually, Hostplus can shorten the return
period. Hostplus may also adjust the rate
of return with at least 30 days’ notice.
You can see an example of CPIplus’
investment returns compared to the
Hostplus Cash and Australian Shares
options in the graph shown, which is
based on returns as of 31 May 2024.
Outcomes of investing $10,000 in CPIplus compared to
Cash and Australian Shares options in the pension phase
The graph illustrates the outcomes of
investing $10,000 in each of these three
options, after accounting for investment
fees and costs. It demonstrates how
CPIplus aims to achieve returns that are
less volatile than an investment option like
Australian Shares, and generally higher
than a low-risk investment option such
as Cash.
In considering this graph, it’s important to
note that this information is general advice
only, past performance is not a reliable
indicator of future performance, and that
the return outcomes shown may not be
repeated in future years.
It’s also important to consider your
personal circumstances, which haven’t
been accounted for in this information,
before making a decision about Hostplus.
CPIplus has a lower limit for returns set at
zero percent. In other words, returns won’t
be lower than zero.
The option is exclusively available to those
Hostplus members who are eligible for a
pension account [2] . To find out more, visit
hostplus.com.au/cpiplus
More certainty over investment returns in
retirement? That’s a plus.
[1]
CPIplus is not available to Hostplus Transition to Retirement (TTR) Pension members.
[2]
To open a Hostplus Pension account, a minimum of $10,000 must be invested and at least 1% of your balance must be invested in any selected investment option
(including CPIplus).
This information is general advice only and does not take into account your personal objectives, financial situation or needs. You should consider if this information
is appropriate for you in light of your circumstances before acting on it. Please read the relevant Hostplus Product Disclosure Statement (PDS), available at hostplus.
com.au before making a decision about Hostplus. For a description of the target market, please read the Target Market Determination (TMD), available at hostplus.
com.au. Past performance is not a reliable indicator of future performance and should never be the sole factor considered when selecting a superannuation fund.
Issued by Host-Plus Pty Limited ABN 79 008 634 704, AFSL 244392 as trustee for the Hostplus Superannuation Fund (the Fund) ABN 68 657 495 890, MySuper No
68 657 495 890 198.
REVIEW / 33

34
REVIEW

FOCUS/ ACCOR
THRIVING
WHEN ASSESSING THE RESURGENCE OF QUEENSLAND’S HOSPITALITY INDUSTRY, IT’S
BEST TO DEFER TO ONE OF THE WORLD’S MOST DIVERSE HOTEL ECOSYSTEMS.
From luxury to economy, Accor operates 19
international brands and over 400 hotels across
Australia, New Zealand, Fiji, and French Polynesia.
In the year leading up to July 2024, the brand’s
glistening portfolio of venues in Queensland
recorded sustained growth, emphasising our state’s
premier position in the Australian tourism and
hotel market.
Accor’s network of 95 Queensland hotels, resorts,
and apartments (totalling 12,095 rooms) specifically
recorded an increase of 1.5 occupancy points to
70.7% for 2023/2024 in comparison to 2022/2023.
Brisbane was the clear leader in the resurgence, with
growth up 4.6 occupancy points driven by increased
leisure and corporate demand. Overall leisure
markets are also slightly ahead of last year, with the
Cairns region showing the strongest year-to-date
growth (up 7.0 occupancy points) due to increased
leisure demand and group business.
For the remainder of the year, Brisbane and its
surrounding suburbs are ahead 2.8 occupancy
points due to the increased leisure demand of
September and October, which is built around a
strong events and sporting calendar.
Regional coastal destinations are also enjoying
positive forward bookings, with Cairns, the
Gold Coast, and regional Queensland all pacing
ahead compared to last year. Cairns and regional
Queensland are seeing an increase through all
segments, while the Gold Coast is benefiting from
stronger group demand.
The positive performance of Accor is very indicative
of the latest data for Queensland’s tourism sector.
Tourism Research Australia reported that 27 million
visitors arrived in the year leading up to March 2024,
surpassing pre-pandemic records as both domestic
and international visitor numbers surged.
19
400
HOTELS
95
1.5
INTERNATIONAL
BRANDS
Across Australia, New Zealand,
Fiji, & French Polynesia
QUEENSLAND HOTELS,
RESORTS, & APARTMENTS
12,095
ROOMS
2023/2024 recorded
an increase of
OCCUPANCY
POINTS
REVIEW / 35

Dallas, Manila, Port Vila, and Bangkok have
been confirmed for 2025.
Gold Coast Airport is set to welcome its
first connection to Hong Kong in six years,
as Hong Kong Airlines launches seasonal
services to the city, while Jetstar will provide
year-round direct services from Auckland
to Sunshine Coast Airport from December,
tapping into the region’s most significant
inbound market.
Cairns Airport saw the return of China
Eastern Airlines from Shanghai and
Cathay Pacific from Hong Kong, along
with additional capacity from Singapore
Airlines and the first ever AirAsia service
from Indonesia.
Chief operating officer of Accor’s Pacific
participatory monitoring and evaluation
operations, Adrian Williams, said Queensland
is leading the Australian travel recovery.
The year also saw a new high in
Queensland’s overnight visitor expenditure,
which totalled to $6.1 billion – an increase
of 100.9% recovery compared to 2019.
Brisbane and the Sunshine Coast also
reached new international overnight visitor
expenditure records.
New Zealand, China, the United Kingdom,
Japan, and the United States of America
led the international recovery – a trend that
is expected to grow stronger in 2024 and
2025 as a result of the major expansion
of international inbound services into
Brisbane, the Gold Coast, the Sunshine
Coast, and Cairns.
Brisbane Airport is operating close to 2019
levels, with a 39.4% increase in international
travel compared to 2023. This year, 10
new international flight routes have been
launched, including from China and America,
and five additional services from Los Angeles,
/ 36
REVIEW

FOCUS/ ACCOR
“The financial difficulties experienced by
domestic carriers this year have clearly
impacted travel to some Queensland
destinations, but we are encouraged by
increases in international airline capacity into
Brisbane, Cairns, and the Gold Coast, which
bodes well for Queensland tourism and the
performance of our hotels in 2024/2025.
“International inbound has finally begun to
recover most of the lost ground over the past
four years, and with substantial increases in
direct international flights into Queensland
airports confirmed, we are confident of
accelerated growth in inbound business for
our hotels in the year ahead.
“While corporate travel is yet to recover fully,
domestic leisure travel has shown great
resilience in destinations such as the Gold
Coast and the Sunshine Coast, while Cairns
has enjoyed an outstanding winter season.
THE POSITIVE
PERFORMANCE OF ACCOR
IS VERY INDICATIVE OF
THE LATEST DATA FOR
QUEENSLAND’S TOURISM
SECTOR, WITH 27 MILLION
VISITORS ARRIVING IN
THE YEAR LEADING UP TO
MARCH 2024.
REVIEW / 37

“Brisbane continues to be one of Australia’s
best performing cities, built on its top-class
events calendar and complemented by the
city’s ever-increasing reputation for dining,
entertainment, and lifestyle attractions
such as the phenomenal Bluey’s World,
which has really helped put Brisbane in the
international spotlight.
“It is only eight years until the 2032 Brisbane
Olympics, so we can anticipate major activity
around infrastructure development in the
coming years, which will stimulate both
domestic and international arrivals to the
city, as well as to Olympic co-hosts, the Gold
Coast and the Sunshine Coast,” he said.
Accor will build on its pre-eminent position in
the Queensland hotel marketplace with the
opening of central Queensland’s first five-star
hotel – Peppers Gladstone.
In October, the prestigious 32-room venue
will adjoin the existing 60-room Mantra
Hotel at the Yaralla Sports Club and will be
operated as a dual-branded hotel concept,
which Accor has established as a specialty in
the Australian hotel sector.
Designed by BSPN Architects and
constructed by Mettle Projects,
Peppers Gladstone will offer a range of
accommodation options from king studio
rooms to superior two-bedroom apartments,
with all guestrooms featuring fully equipped
kitchens, king-sized beds, large televisions
with Chromecast capabilities, and a
complimentary non-alcoholic mini-bar.
The fusion of Peppers Gladstone and Mantra
Gladstone will be able to accommodate
over 150 guests, elevating the city’s capacity
to host small to large-scale meetings,
expos, and weddings within its various
conference spaces.
Peppers Gladstone will join a network of
more than 20 Peppers retreats, resorts,
and hotels across Australia, New Zealand,
and Indonesia.
Accor’s Queensland hotels have also been a
leading force in the eco-tourism movement,
achieving the milestone of having 100 hotels
awarded Sustainable Tourism Certification
from Ecotourism Australia.
Adrian said a third of the 100 certified hotels
are located in Queensland.
/ 38
REVIEW

FOCUS/ ACCOR
“Our Queensland hotels have totally embraced
the initiative. The state’s tourism success is
heavily based on its reputation for naturebased
tourism, and our hotels are responding
to the strong demand of travellers for a
more sustainable approach to tourism and
accommodation.
“The 100 hotels, resorts, and apartment
hotels have each demonstrated their strong
commitment to environmental, socio-economic,
cultural, and responsible management principles,
implementing global best-practice sustainable
tourism standards to achieve certification.
“The century milestone brings Accor closer to
its goal of having 100% of its network across the
Pacific region achieving Sustainable Tourism
Certification by the end of 2025,” he said.
From increased leisure and corporate demand
to regional and eco-conscious tourism, Accor
certainly gives us a hopeful and exciting look into
the state of Queensland’s diverse and thriving
hospitality scene.
Here's
cheers
The
QHA Podcast
YOU CAN LISTEN AT
QHA.ORG.AU

DISCLOSURE OF PRE-EXISTING INJURIES
OR MEDICAL CONDITIONS
GENERALLY, THE EMPLOYER CAN DECIDE WHETHER TO ASK A PROSPECTIVE EMPLOYEE ABOUT
PRE-EXISTING ILLNESS OR INJURIES DURING THE RECRUITMENT PROCESS FOR A NEW ROLE.
However, as a disclosure may impact on
an employee’s ability to claim workers’
compensation later for the aggravation of
a pre-existing injury, more employers are
asking the question during recruitment
processes.
Asking a prospective employee to disclose
that they do not have any pre-existing
injuries or medical conditions does not
affect the employer’s duty of care and
obligation to ensure a safe system of work.
The employer must continue to control
hazards and monitor risk to ensure that
new injuries do not occur.
Disclosure of a pre-existing injury or
medical condition.
The Workers’ Compensation and
Rehabilitation Act 2003 (‘the Act’) sets out
how an employer may seek a disclosure
of any pre-existing injuries or medical
conditions from prospective workers.
A pre-existing injury or medical condition
is defined as an injury or medical
condition existing during the period of
the employment process that a person
suspects, or ought reasonably to suspect,
would be aggravated by performing the
duties subject of the employment.
For example, if Leo has a ruptured disk in
his lower back and subsequently accepts
employment which involves heavy lifting
as a cellar person, he has a pre-existing
injury under section 571A as he ought to
have reasonably suspected his back injury
would be aggravated if he lifted heavy
items for work.
There are a number of formal
requirements the employer must take
when seeking a disclosure.
Step one – prospective employment
The provisions of the Act only apply in the
circumstance where a prospective employer
is conducting an employment process in
order to select a prospective employee for
employment. This means that the request
for the disclosure must be made during the
recruitment process and during the process
of considering a person for employment
(before any offer of employment has been
made to the person).
Step two – description of the inherent
requirements of the role
As the disclosure will be considering
whether there is a medical condition or
injury that could reasonably be expected
to be aggravated when carrying out the
inherent duties of the role, the employer
is obligated to outline the nature of the
duties that the prospective employee
would be undertaking, including the
environment in which they occur.
To do this, a detailed position description
should be provided with the preemployment
disclosure form. Meaningful
information should be provided that
addresses the physical and mental
demands of the role. For example, if lifting
is a requirement of the role, the maximum
weight in kilograms required to be lifted
should be documented.
The prospective employee must be able
to make an informed decision about each
task and/or duty and then list all preexisting
medical conditions or injuries that
may be aggravated should they perform
/ 40
REVIEW

EMPLOYMENT RELATIONS/ JENNA PENFOLD
those tasks or duties. For example, the
prospective employee would be obligated
to disclose that they have a pre-existing
injury that prevents them from lifting over
a specific weight.
Step three – warning to the prospective
employee
The request for the disclosure must also
contain the clear warning that any false
or misleading disclosure may result
in the employee not being entitled to
compensation or being able to seek
damages for any event that aggravates
the pre-existing injury or medical
condition.
False or misleading disclosure means
any disclosure that would lead the
prospective employer to reasonably
believe that the duties the subject of
the employment would not aggravate
the prospective employee’s pre-existing
injury or medical condition. The most
common form of a false or misleading
disclosure is the failure to disclose the
pre-existing injury or medical condition.
If a prospective employee has not properly
disclosed a pre-existing injury or medical
condition prior to starting work and
subsequently makes a WorkCover claim
for an aggravation allegedly caused by
their employment, they will not be entitled
to workers’ compensation or to seek
damages against the employer for any
event that aggravates the non-disclosed
pre-existing injury or medical condition.
Step four – give the prospective
employee the reasonable opportunity
to disclose
Under section 571B(3), the prospective
employee must be given the reasonable
opportunity to disclose the information
requested by the prospective employer.
While the Act does not prescribe a set
time period, it is suggested that at least
seven days’ notice will be reasonable time
for the prospective employee to comply
with the employer’s request.
A prospective employee cannot be
compelled or coerced to complete the
pre-employment disclosure form.
Under anti-discrimination legislation,
unless there is a valid exemption, it is
unlawful to make recruitment decisions
based on a person’s impairment,
perceived impairment, or previous or
current injuries or medical conditions.
Step five – maintain accurate records
As the disclosure may later be relevant if
an application for workers’ compensation
is made, it is necessary for prospective
employers to keep accurate records
relating to the disclosure and that this
information is stored securely, accessible
only when strictly necessary.
Further information
QHA members seeking further
assistance or wishing to discuss a
specific employment relations matter are
encouraged to contact the employment
relations team for a confidential discussion
by calling 07 3221 6999 or
emailing er@qha.org.au.
REVIEW / 41

LILY
OF THE
VALLEY
HOSTED IN THE CITY OF LIGHTS,
THE 2024 OLYMPIC GAMES HAS
REIGNITED OUR FASCINATION
WITH ONE OF THE WORLD’S
MOST CELEBRATED HOSPITALITY
INDUSTRIES.
It would be fair to say that France has
elevated hospitality into a kind of art form,
with its sophisticated and well-established
culinary culture and its penchant for style,
quality, and provenance making it the most
visited country on earth.
While the spotlight has been largely
shining on Paris these last few months,
when drawing inspiration from France’s
remarkable tourism industry, it’s worth
having a look at somewhere a little more
comparable to Queensland, with a similar
fondness for health, nature, and wellness.
Set atop a hill overlooking the
Mediterranean Sea, Lily of the Valley
is nestled in a picturesque landscape
surrounded by nature reserves, just a few
kilometres away from the legendary Place
des Lices square in Saint-Tropez.
This dreamy five-star hotel was founded
by Lucie Weill and her father, Alain Weill.
Together, they wanted to create a place
that’s synonymous with wellbeing and
underlined by a simple ethos – take care
of yourself.
Since 2019, the venue has set itself apart
by offering wellness services that are a rare
sight to the region, cultivating a welcoming
/ 42
REVIEW

GLOBAL LOCAL/ LILY OF THE VALLEY
yet sophisticated environment where guests can
practice living a more fulfilling lifestyle with the
help of health experts.
Before even opening its doors, Lily of the Valley
became a member of Leading Hotels of the
World – a large collection of independent venues
carefully curated for those that value unusual
experiences in unusual locations.
Besides it’s unique purpose, perhaps of one the
most distinctive and dazzling things about the
hotel is its surreal, earthy design. Inspired by the
Hanging Gardens of Babylon, the architecture
of Provençal abbeys, and the style of Californian
villas, the venue clearly doesn’t impose itself on
nature, but embraces it.
Designer of Lily of the Valley, Philippe Starck,
said he set out to create a village that feels
absolutely natural, seamlessly blending in with
its surroundings.
“Everything comes together in such perfect
harmony that it seems as if it’s always been there.
This is a place that welcomes you at any time in
your life, at any time in the year. It’s a very special
place where everything seems to flow.
REVIEW / 43

“All my life, I have dreamt of
being here, somewhere between
subconscious antiquity and extreme
modernity, which is without doubt
the best place in the world to
live. This is the modern ideal of a
fantasy Mediterranean – between
the journeys of Ulysses and the
ceramics of ancient Greece.
“It’s a place where the light, the
colours, and the vegetation form
a natural link between the outside
and the inside, and a place that’s
private, peaceful, and welcoming.
It’s where man and nature come
together, and where life feels good,”
he said.
Lily of the Valley is indeed shaped
by the verdant landscape of the
French Riviera, with Philippe using
exposed concrete, local and exotic
timber, polished marble, and natural
leather to create an elegant and
warm atmosphere that exudes
Mediterranean charm.
This luxe earthy style also seeps
into the coastal area below the
hotel, Plage de Gigaro, which is a
favourite destination of the Weill
family. Tucked against a fragrant
pine forest along a six-kilometre
stretch of fine sand is the hotel’s
very own private beach, complete
with a bar, a restaurant, and plenty
of sun lounges.
From dawn till dusk, the Plage de
Gigaro can either be a friendly
environment to relax and have a
cocktail in or an idyllic setting for
an intense fitness session, which is
where the venue’s focus on health
and wellness comes in.
Lily of the Valley aims to inspire
guests to achieve their health
objectives in any way that suits
them best – from swimming in
the crystal-clear waters of the
Mediterranean to electric mountain
biking, yoga, boxing, and hiking
/ 44
REVIEW

GLOBAL LOCAL/ LILY OF THE VALLEY
along the twisting paths of the Cap
Lardier estate.
The venue’s Shape Club also features
a semi-Olympic pool that’s heated all
year round, a fitness room with gym
equipment, several coaching studios, and
even a cryotherapy chamber.
While there are countless high-intensity
treatments and fitness sessions to choose
from, visitors are also educated on how to
get healthy in a safe and sustainable way,
being monitored by wellness advisors,
therapists, and coaches throughout the
duration of their stay.
Above all else, guests are encouraged to
take their time, rethink their lifestyle, and
experiment with balanced diets, gentle
outdoor exercise, and targeted treatments
that promote mind and body relaxation.
Lily of the Valley’s unique emphasis
on health also extends into its dining
experiences, which have been developed
alongside nutritionist Jacques Fricker.
Based in Paris, Jacques’ nutritional
philosophy doesn’t involve depriving
people of the foods they enjoy, but
supporting those who wish to lose weight
or gain muscle while still enjoying the
delight of eating.
“THIS IS THE MODERN IDEAL OF A
FANTASY MEDITERRANEAN – BETWEEN
THE JOURNEYS OF ULYSSES AND THE
CERAMICS OF ANCIENT GREECE.”
Of course, defining both French hospitality
and wellness tourism, culinary excellence
is an essential part of the Lily of the
Valley experience. Drenched in sunshine
and filled with colour, the Mediterranean
region offers an incredible palette of
flavours, with head chef, Vincent Maillard,
taking full advantage of the region’s
seasonal cuisine.
Immersed in kitchen life from a young
age, Vincent was educated by some of
the greatest chefs in France, including
Guy Savoy and Alain Ducasse, and
takes immense pride when it comes to
creating good food with an emphasis
on local produce, nature, authenticity,
and wellbeing.
Vincent pays tribute to the stories of local
farmers, fishermen, and market gardeners
through his dishes, which reflect and
celebrate the beautiful region of La Croix-
Valmer – a place set between the land
and the sea.
REVIEW / 45

46
REVIEW

GLOBAL LOCAL/ LILY OF THE VALLEY
These tales are shared through every restaurant
and bar at the hotel, from the convivial
atmosphere of Vista, which is perfect for a
late-night drink near the warmth of a fire, to
Brigantine, where guests can indulge in all of
the flavours of Italy along the water’s edge.
The inspiration behind everything that Lily
of the Valley does can be traced back to the
beauty, culture, and heritage of the French
Riviera. Surrounded by raw Mediterranean
landscapes, each of the hotel’s suites and villas
elegantly combine luxury with privacy, and are
either adorned with plants, surrounded by pine
trees, or open onto a private garden.
Plenty of these rooms also boast spacious
terraces with panoramic views of the rugged,
untouched Plage de Gigaro coastline, which has
remained the same for over 200 years.
Settled in the Provençal countryside away
from the bright lights of Paris, Lily of the
Valley certainly encapsulates a different side
of France – perhaps one not so dissimilar to
our own signature style of hospitality here in
Queensland, which will continue to evolve as
we get closer and closer to the 2032 Olympic
Games in Brisbane.
REVIEW / 47

LICENSEES AND USE OF CCTV
CLOSED CIRCUIT TELEVISION (CCTV) IS USED AS A DETERRENT TO ANTI-SOCIAL BEHAVIOUR AND CRIMINAL ACTIVITY,
AND IS AN EFFECTIVE SURVEILLANCE TOOL WHICH CAN ASSIST VENUES TO MAINTAIN A SAFE ENVIRONMENT.
Licensees required to operate and
maintain CCTV include those who trade
after 1am within the Brisbane City Council
(BCC) area, and any venue around the
state who has a specific condition on their
liquor licence.
Further, a venue may choose to install
CCTV based on their own risk assessment
and to their own standards. CCTV can
provide a venue evidence to both support
the defence of a matter and to prosecute
an offender. In all circumstances, effective
management practices and procedures
which support a CCTV system in a
licensed venue should be implemented.
Legislative obligations
As described above, certain venues in the
BCC area and those with specific relevant
licence conditions must:
• install and operate CCTV at each
entry and exit point
• record patrons entering and exiting
and their interactions with staff at
these points
• inform patrons of CCTV operations
through signage
• allow only the licensee or approved
manager to operate, access, or view
recordings
• make recordings available for
inspection or viewing by police and
OLGR investigators
• operate CCTV from 8pm to one hour
after close of business when trading
past 1am
• keep recordings for a minimum period
of 28 days (the retention period)
• within 30 days after the retention
period, delete the recordings unless
an incident that is required to be
recorded in the incident register has
occurred, otherwise the recordings are
to be deleted not earlier than one year
after the retention period
Privacy policy
A licensed venue is subject to legal
obligations under the Privacy Act 1988
(Cth) when collecting, using, and retaining
personal information from patrons. The
development of a privacy policy for the
use of CCTV should be undertaken
to inform patrons of the purpose for
collecting their personal details and
how their personal details will be used,
managed, and kept secure.
No copies of CCTV footage may be
created for entertainment, personal use,
or commercial use. Only police or OLGR
investigators may leave the premises with
copies of CCTV footage. Recording and
viewing of recorded CCTV footage must
be undertaken for the purposes of security
and safety only.
Maintaining CCTV equipment at
licensed premises
Daily CCTV equipment checks
During each trading period your licensed
premises is open for business:
• check by no later than 12:30am that
your CCTV equipment is working
properly
• record the following details:
o the date and time the
equipment was checked
o the name of the person who
checked the equipment
o whether the equipment was
operating effectively
What to do if your CCTV equipment fails
If your CCTV equipment is not operating
effectively, or it otherwise malfunctions,
you must arrange for it to be repaired
within 48 hours. At this time, you must
also record:
• the date and time the equipment
malfunction was identified
• the name of the person who identified
the malfunction
• details of arrangements made to
repair the equipment, including the:
o date and time the arrangements
were made
o name of the person who made
the arrangements
o nature of the arrangements
made to repair the equipment
o date the equipment is repaired
Six-monthly CCTV equipment checks
At least every six months, your CCTV
equipment (and any related device)
must be checked and certified by an
appropriately qualified person.
The certification must be recorded in a
register and state that the equipment (and
any related device) is in good working
order.
The register must detail that:
• the equipment is able to record
images clearly
/ 48
REVIEW

INDUSTRY ENGAGEMENT/ DAMIAN STEELE
• the equipment is able to store each
recording made by it for at least 28 days
• the equipment or a related device is able
to store each recording made by the
equipment for at least one year
• the equipment and any related device
is able to produce a digital copy of each
recording stored on the equipment or device
An appropriately qualified person is someone
who holds a current security equipment
installer’s licence. The security equipment
installer licence is issued by the Office of Fair
Trading under the Security Providers Act 1993
(Qld).
Storing CCTV reporting and recordings
You must store in a secure place at the licensed
premises:
• the recorded details of the daily and
six-monthly checks conducted and any
malfunctioning of CCTV equipment
• the register used to record the CCTV
certification, which must be carried out at
least every six months
The decision to have CCTV in a venue will
be either a legal requirement or a voluntary
decision by the venue based on their own risk
assessment.
Appropriate safeguards to address privacy
issues and preserve the integrity of operational
procedures should be in place. Staff with
responsibilities in CCTV operations should
receive appropriate training about their duties
and relevant privacy obligations.
The QHA can assist members with privacy
policy templates and QHA corporate partners
who specialise in security can provide product
and operational expertise.
CALENDAR
NOVEMBER
2024.
RMLV
CLO/GNT
RMLV & CLO/GNT
BOOK TRAINING NOW

A CRAFTY BUNCH/ FELONS BREWING CO
ALWAYS
GOLDEN
FELONS BREWING CO’S SUITCASES
WERE A LITTLE HEAVIER ON THE WAY
HOME FROM WESTERN AUSTRALIA
AFTER A NIGHT OF HIGHLIGHTS,
HAVING WON A WHOPPING 21
MEDALS AND TWO CHAMPION
TROPHIES AT THE 2024 INDEPENDENT
BEER AWARDS.
Evaluated by a panel of 50 industry
judges, this year’s Indies saw a total
of 1,028 beers being entered from
independently-owned breweries
across the country, making the success
of Queensland’s beloved brewery
underneath the Story Bridge all the
more sensational.
Remarkably, every Felons Brewing
Co entry snapped up a place on the
podium, with their final medal tally
coming to nine gold, 18 silver, and three
bronze. The brewery was also awarded
Champion Sour, Fruit + Funk for their
oak-matured sour red ale conditioned in
fresh chardonnay and pinot noir – Red
Sky at Night.
Felon Brewing Co’s proudest
achievement at the Indies by far
was being named the Champion
Queensland Brewery for 2024,
cementing it as one of the most
prominent craft beer brands diversifying
the industry and offering accessible
yet creative brews for customers and
venues across the state.
Head judge at the Indies, Justin Fox,
said they were blown away at the
quality of beers entered this year.
“The calibre of the assembled judging
panels was also first class, with
representation from all corners of our
industry. Each judge brought unique
skills, industry perspectives, sensory
strengths, and a positive willingness
to both improve and impart their own
knowledge.
“An incredible 87% of beers entered
were awarded a medal, just eclipsing
last year. With the Olympics in
full swing, this demonstrates that
consumers across the country can enjoy
the highest calibre of independent beers
on tap in venues and packed in fridges
across the country.
“This confirms brewers are consistently
delivering beers that are absent of major
technical faults and reflective of the
promised style, allowing consumers
to repeatedly enjoy their engagement
with independent beer. Our aspirations
to continually improve, innovate, and
perfect our craft must hold steady as
we buffer the turbulence and tension
being felt in all corners of our industry,”
he said.
After a glistening event on the Gold
Coast in 2023, this year’s Indies were
held in Western Australia for the first
time in August.
Hailing from South Australia, Uraidla’s
Vampiric Throne Red IPA was selected
as Champion Amber-Dark Ale before
it went on to take out Champion
Australian Independent Beer of 2024,
becoming the first red IPA to be named
as the best independent beer in the
country.
Max Bowering only stepped into the
role of head brewer at Uraidla Brewing
two months ago and, at 24 years old,
represents the next generation of
independent brewers in Australia.
Overall, a total of 904 medals were
awarded at the Indies, with 21 different
breweries being given champion
trophies. Among the most popular
styles entered were modern pale ales,
traditional pale ales, amber-dark ales,
porters, stouts, and juicy-hazy pale ales.
Craft breweries such as Ballistic Beer
Co, Burleigh Brewing Co, Slipstream
Brewing Co, and Scarborough Harbour
Brewing Co contributed to the 143
medals awarded to Queensland,
demonstrating that our state’s craft
brewing industry is in good hands.
/ 50
REVIEW

PEOPLE, POTS
POTS
& PR OF I IT S
One attendee
will win FREE
beer for their
venue!
FREE
EVENT
12 NOVEMBER 2024
CAIRNS
AFTERNOON EVENT FOLLOWED BY
FREE NETWORKING DRINKS AND CANAPES.
Receive invaluable insights from
industry leaders across the hotel and
accommodation industries as we show
you how to increase profitability at
your venue. This event is suited to hotel
owners, venue managers, executive
chefs and business decision-makers.
PLUS join QHA Partners and Corporate
Members for a Trade Show featuring
the latest products and services in the
industry.
To register, email your guest names and
any dietary requirements to
rsvp@qha.org.au, visit www.qha.org.au
or phone 3221 6999. Multiple attendees
per venue are welcome.

MID TRACK
SESSION ALE
STRADDIE BREWING CO.
WOULDN’T IT
BE NICE CALI
IPA
BANKS BREWING
CHASING
MEMORIES
EAST COAST
IPA
BANKS BREWING
WHERE
DREAMS GO
TO DIE DDH
DIPA
BANKS BREWING X
MOUNTAIN CULTURE
Delivers on its promise.
High range flavour for an
astounding 2.8 % abv. These
guys are really blowing our
socks off, as is this beer.
Really flavoursome taste
of golden malt, citrus, and
stone fruit and incredibly
refreshing. Perfect with
a seafood lunch before
grabbing a few more waves.
The classics of Simcoe,
Centennial, and Citra
combine for a cracking
rendition of a West Coast
IPA. Beautiful stone fruit
notes and an underlying
light bitterness. This is a
perfect example of why we
fell in love with this style of
beer.
Super smooth with notes of
juicy peach and relatively no
bitterness are the hallmarks
of this drop. Whereas West
Coast IPAs go all out on
hops during the boiling
phase enhancing the
bittering qualities, East Coast
IPAs pull back the bitterness
reins in favour of elevating
fruit-like flavours with a
slightly sweet malt profile.
We don’t know if the title
of this brew is the most
uplifting but the beer
certainly is. In saying that, it
does give you a warm fuzzy
feel and maybe that’s what
it feels like when you cark
it. If it is, there’s no need
to fear the end. This hazy
juicy DIPA is super smooth
and absolutely oozing with
tropical fruit punch flavours
of pineapple, passionfruit,
melon, and orange.
/ 52
REVIEW

TOP DROP
RAW NERVE
RAW NEIPA
WORKING TITLE BREW CO.
TRIPPY HIPPY
WEST COAST
IPA
BATCH BREWING CO.
HOPPED
OUT RED
AMERICAN
AMBER ALE
KAIJU BEER
LONG RUN
PREMIUM
CRISP LAGER
CARLTON & UNITED
BREWERIES
These guys keep introducing
us to so many new flavours
and approaches we are
unfamiliar with. This
rendition lifts the lid, pardon
the pun, on raw ales. Raw
ales are brewed without the
wort boil, which generally
speaking adds a more rustic,
earthy flavour to the brew.
It shines a light on the pale,
wheat, oats, and raw wheat
malts used in this NEIPA
which are intermixed with a
selection of hops to impart
flavours of ripe mango,
pawpaw, and apricot.
Dry, bitter, delicately
balanced wheat and pale
malts with big hints of
pineapple and tropical
stone fruit, what’s not to
love about this beer. Love
the presentation and love
the taste. One we will be
reaching for with regularity
in the future.
A magic battle between
hops and malt takes place
in each can pitting spicey
caramel malts against
resinous pine and tropical
fruit flavours. There is
nothing more enjoyable than
a hoppy red ale and this one
is a ripper.
Part of the Great Northern
stable, this is a premium
beer made exclusively for
the Queensland market
and inspired by the state’s
outback climate. The beer
is golden in colour, and
tasting notes describe a
subtle tropical hop and citrus
aroma that carries lightly
onto the palate ending in a
subtle blend of bitterness
and malt. It’s a richer tasting
Great Northern Super Crisp.
REVIEW /53

A CRAFTY
BUNCH
WHY NOT STOCK & SUPPORT
Ballistic Beer Co
Blowing away the traditional ideas and
expectations of what beer should be, this
brewery has a simple theory — fresh beer is
the best beer. That’s why they brew in small
batches, more frequently, and store it cold
so you get the same blast of flavour that the
brewers do.
Set in an old World War II ammunition
factory in the historic and industrial suburb
of Salisbury, Ballistic Beer Co is home to a
team of innovative brewers who believe that
everyone should have the chance to enjoy a
well-crafted, quality beer.
07 3277 6656
ballisticbeer.com
Brisbane Brewing Co
Family-owned and serving award-winning
beer since 2005, Brisbane Brewing Co is
Brisbane’s longest-running independent
brewery.
Their beers are brewed to suit the climate,
bringing people who love to explore the
world and locally made craft beer together.
Welcoming, unpretentious, and easy-going,
enjoy Brisbane Brewing Co's beers on a hot
summer or a cool and sunny winter day.
07 3891 1011
brisbanebrewing.com.au/wholesale
Burleigh Brewing Co
Founded in 2006 by Peta and Brennan
Fielding, Burleigh Brewing was one of
the first independent craft breweries in
Queensland.
Now celebrating 15 years, Burleigh Brewing
has upgraded their taphouse in Burleigh
Heads, won countless awards for both
business and beer (a testament to their
shared and individual strengths), grown to a
team of 70, and in their own humble, hardworking
way, helped transform the Gold
Coast’s craft brewing scene into one of the
most vibrant and thriving in the country.
07 5593 6000
burleighbrewing.com.au
The Catchment Brewing Co
Located in a beautiful art deco building in
West End, Catchment Brewing Co is a fully
functioning brewery, bar, and restaurant, and
your one-stop shop for all things craft beer,
awesome food, and functions.
Whether you're sampling their medalwinning
core range of beers named after
iconic streets in the local catchment or their
amazing seasonal smash hits, it’s well worth
a visit for a taste of West End.
Catchment Brewing Co — for locals, by
locals, everywhere.
07 3846 1701
catchmentbrewingco.com.au
Felons Brewing Co
Founded by Brisbane locals, Felons
Brewing Co is a modern-day brewery
proudly positioned on the banks of the
Brisbane River and nestled down under
the Story Bridge within Howard Smith
Wharves.
Felons Brewing Co truly believes that
beer is what binds us all to this great
part of the world, and as proud brewers,
they create with passion and freedom.
07 3188 9090
felonsbrewingco.com.au
Slipstream Brewing
As an independently owned brewery based
in Brisbane, Slipstream Brewing is a small
but passionate team producing some of the
most accessible and sessionable craft beers
in Australia.
Filling the missing gap between bland
beer and wanky beer, their products hit the
bullseye and are brewed with nothing but
pure flavour in mind. Hops are the heroes,
and they milk them for all their worth.
Slipstream Brewing loves the freshness, the
juiciness, the zing, and the zest. They believe
that beer is the last thing you should settle
on, so come and get caught in the slipstream.
07 3892 4582
slipstreambrewing.com.au
/ 54
REVIEW

A CRAFTY BUNCH/ STRADDIE BREWING CO
QUEENSLAND LOCALS
A CRAFTY
BUNCH
Mountain Culture Beer Co
The team behind Mountain Culture Beer
Co has a sole focus to make really good
beer — just ask the 60,000 GABS Hottest
100 voters who sent Status Quo Pale Ale
skyrocketing into the top spot.
From their original brewpub in the Blue
Mountains, Mountain Culture Beer Co is
challenging itself to create a new standard
of Australian brewing.
mountainculture.com.au
Scarborough Harbour Brewing Co
Nestled in the Scarborough Marina on the
Redcliffe Peninsula, this brewery is home
to award-winning craft beers and delicious
meals that can be enjoyed in a double-storey
venue boasting views across the bay to the
beautiful Glass House Mountains — which is
a scene best enjoyed with a beer in hand.
1800 727 104
scarboroughharbourbc.com.au
Fortitude Brewing Co
Fortitude Brewing Co delivers
15 taps of fresh beer locally
produced in their Tamborine
Mountain brewery. Enjoy a day
trip up the mountain and visit
their team for the best fresh
pizza and tasting paddles.
07 5545 4273
fortitudebrewing.com.au
Straddie Brewing Co
Based in North Stradbroke Island, Straddie
Brewing Co was born out of a love for
Minjerribah and great-tasting beer crafted
for the enjoyment of Straddie-lovers, both
old and new.
The brewery is devoted to making fresh
and full-flavoured beer inspired by place
and island time.
07 3469 6726
straddiebrewing.com.au
REVIEW /55

BIRDS OF A
FEATHER
MILTON RUM DISTILLERY IS
CHARACTERISED BY THE
EASTERN KOEL, OR WHAT IS
COLLOQUIALLY KNOWN AS THE
STORM BIRD – A SYMBOL
OF STRENGTH AND
RESILIENCE IN AN
UNPREDICTABLE
INDUSTRY.
/ 56
REVIEW

A SPIRITED BUNCH/ MILTON RUM DISTILLERY
It’s said this migratory cuckoo flies ahead of
torrential rain and warns Queenslanders of
developing storms, which is all the more relevant
considering the storied history that inspired the
bird’s presence in Milton Rum Distillery’s logo.
In March 1893, the fledgeling city of Brisbane
was hit with extreme weather that inundated its
riverside suburbs in more than three metres of
floodwater. As a result, the original Milton Rum
Distillery (which was one of the state’s largest
rum producers at the time) washed away and
never reopened.
More than a century later, the old distillery
was brought back to life by a small group of
creatively-driven distillers that just so happened
to find a site for their developing spirits brand
in Milton.
Managing director and master distiller, Alexander
Bell, said he had no idea there used to be a
distillery in the area until a long-time friend
and fellow distiller, Steve Magarry, showed him
photos of the original building on Cribb Street.
This discovery ended up illuminating the
purpose of the new brand – to revive Milton Rum
Distillery. Of course, this was after Alexander
uncovered his passion for chemical engineering
and distilling at the University of Queensland
in 2012.
“Initially, the content didn’t resonate with me, but
studying the separation of ethanol and water and
practicing on an old glass distillation column in
2015 changed everything. Delving into the history
of distillation, I realised that all spirits are created
through this process. I also started learning how
to have fun and decided to purchase my first still
from Portugal.
“My initial products were quite average, but
I became somewhat obsessed and began
applying what I was learning at university to
improve both the biological and mechanical
aspects of brewing and distilling. This led to
several innovative designs that allowed me to
create some truly tasty spirits. While craft gin was
becoming mainstream in 2015, I was captivated
by the rich history of rum.
“The craftsmanship and raw, wild nature of
rum production captured my imagination. As I
neared the end of my studies and faced a career
in mining or oil, I decided to take a different
path. I began raising funds to start a distillery.
After about ninety meetings with hospitality
professionals and investors, I finally met my cofounders,”
he said.
The heritage of the old Milton Distillery dates
back to 1871, when William Samwell, the original
founder, learnt about the art of distillation in the
West Indies. Upon hearing about a new sugar
cane township in Australia called Saint Lucia, he
moved to Brisbane.
At that time, the Saint Lucia mill disposed of
all their molasses in the river, so leveraging
his distillation expertise, Samwell pioneered
new technology and embraced a sustainable
approach – he imported one of Australia’s first
rectifying column stills and began producing rum
from the discarded molasses.
The award-winning distillery operated until
the great floods of 1893, when the brand was
acquired by Quinlan, Gray and Co and later by
Castlemaine Perkins. Rum production continued
until the end of the Vietnam War, after which it
was discontinued.
Inspired by the rich history of rum in Queensland
and the various ways that the spirit is produced
worldwide, Alexander said he aimed to
encapsulate the innovation and sustainable
approach of the original distillery, creating new
production methods while showcasing diverse
styles of rum from around the globe.
“Our style draws deeply from the history of the
original distillery founded in the late 19th century.
The aesthetic inspiration is rooted in the oldworld
charm of that era, reflecting the traditional
craftsmanship that defined the distillery’s early
days. Central to this is the celebration of copper,
a material that plays a critical role in distillation.
“By blending these historical elements with a
contemporary design, we create a unique identity
and honour our past while embracing a modern
approach to both our brand and spirits.
REVIEW / 57

“In recent years, many brands have
begun experimenting with similar
ingredients, but when we first started,
incorporating floral elements like
rose petals into rum was a novel and
unexpected choice that often caught
people off guard.
“The reason I chose such
unconventional ingredients was to
showcase a new approach to rum
making, one that takes customers on
a sensory journey,” he said.
The resilience of the Storm Bird hits
home for more than just the original
Milton Rum Distillery, with Covid-19
turning out to be an unpredictable
and catastrophic obstacle for the
new brand.
Not only did the pandemic force
the closure of the distillery’s bar on
Castlemaine Street for an extended
period of time, but it also suffocated
the business further when the venue
finally reopened to harsh restrictions.
Despite these challenges, the
surge in ethanol demand for hand
sanitiser allowed Milton Rum
Distillery to invest in research and
development, pioneering one of the
world’s first miniaturised continuous
distillation columns.
This innovation increased the brand’s
production capacity from 2,000
bottles per year to over 150,000
per year.
Focusing on innovation rather
than short-term profits meant that,
when sanitiser demand dropped,
the distillery could retool their
production back to rum, creating
high-quality spirits with low energy
and resource consumption.
However, just when the team thought
they were through the worst of it,
one of the country’s largest ever
floods struck in 2022, devastating
Milton Rum Distillery’s operations
to the point where the brand lost
everything from aged stock to
packaging materials.
After the disaster forced them out of
the Milton area, Alexander said the
distillery was homeless for a while
until the landlord at Craft’d Grounds
in Albion, James Rennell, helped
them rebuild.
“I STRONGLY ASSOCIATE GROUPS
OF FLAVOURS WITH SPECIFIC
MEMORIES OR EXPERIENCES, AND
WHEN CREATING NEW PRODUCTS,
I OFTEN BASE THE HERO FLAVOUR
ON A PARTICULAR EXPERIENCE.”

A SPIRITED BUNCH/ MILTON RUM DISTILLERY
“The distillation column I built there represents the
pinnacle of old-school, analogue continuous distillation.
However, as I write this, we are at the end of another
era. At the end of July we moved out of Craft’d Grounds,
searching for a new home. Ideally, we would have loved
to return to our historical location near Cribb Street, but
realistically, we needed to rebuild in an outer suburb that
suited a small distillery wanting to grow.
“Our success is built on relentless optimism, finding the
right people, and creating great products. We focus on
what we do best. Our fresh approach is rooted in my
engineering mindset, where I design products with the
customer in mind rather than for personal gratification.
While there is always a balancing act between
inventiveness and tried-and-true methods, my ultimate
goal is to create spirits that our customers truly love.
“I approach the construction of a flavour profile much
like composing music. Having learned piano in school,
I perceive flavours as analogous to sections on a scale,
with different spirit styles corresponding to musical keys.
Some flavours are sombre and traditional, while others
are vibrant, playful, and full of energy.
“I strongly associate groups of flavours with specific
memories or experiences, and when creating new
products, I often base the hero flavour on a particular
experience. Although these analogies might sound farfetched,
this is how I experience and interpret flavours,”
he said.
Currently, the Aussie food and beverage market is
observing a significant push towards value and familiar
flavours. While the pandemic has notably accelerated the
adoption of craft spirits, this surge has also highlighted
the challenges of price point and customer choice.
With so many brands now vying for attention,
differentiation has become increasingly difficult,
especially when venues are spoilt for choice
when it comes to the numerous brands offering
high-quality products.
But of course, if we know anything about the Queensland
hospitality industry, it’s that customers will always have a
strong affinity for local products backed by local stories.
As such, Alexander said that he believes the key to
navigating the current market is to hang in there, manage
finances wisely, and stay responsive to customer needs –
craft isn’t dead, rather, it’s evolving.
“Taking an analytical approach to hospitality, we all exist
to provide the end consumer – the punter purchasing a
rum and coke at the bar – a solution to their needs.
REVIEW / 59

A SPIRITED BUNCH/ MILTON RUM DISTILLERY
These needs can range from celebrating a special
occasion to seeking solace in commiseration. It’s true
that an independent operation isn’t strictly necessary to
meet those needs – large conglomerates can offer similar
products that are cost-effective for both the punter and
the venue.
“However, I view independent operators as a significant
part of our societal fabric, embodying the beliefs, values,
and legacies that current generations leave behind. The
question then becomes, ‘What kind of world do we want to
create?’ Do we want a world dominated by multinationals
that, while offering great brands, are somewhat sanitised,
or do we want a world that celebrates and supports the
patchwork of human creativity?
“Personally, I lean towards the latter. Although I didn’t
grow up in those times, I have a strong sense of nostalgia
for the 70s and 80s, when the local corner store knew
you by name, and tailored its offerings to the people it
served. I believe that hospitality is the last bastion of this
community-minded commerce, and that craft beer and
spirits are made by the very members of that community,”
he said.
Since it was founded, the Milton Rum Distillery has
fostered great relationships with other distilleries in and
around Brisbane, with many of these venues assisting the
brand after it recently moved on from its site in Albion.
While the passionate distillers will be hopping around
producing in various different places for the time being,
they are keen to find a space in Milton so they can provide
a full hospitality offering complete with cracking selection
of rum.
Despite the trials and tribulations of the last few years,
Alexander said Milton Rum Distillery is currently in the
midst of an exciting refresh, and he’s thrilled with the
direction they are taking.
“This new approach honours both our historical roots and
recent achievements while looking ahead to a future that
I’m eager to see come to fruition. As we undergo brand
updates that aim to further modernise the distillery and
highlight our commitment to sustainability, our symbol
of strength and resilience, the Eastern Koel, will remain
central to our evolution.
“The most obvious way to support craft would be to
purchase local and independent spirits, but the reality is
more complex. Price points for these products are often
higher, making it difficult for venues to maintain their
required margins.
“If the same overheads were applied to craft spirits, a
basic drink could cost anywhere from $14 to $16, leading
to a potential drop in revenue and possibly unsettling
customers. It’s a challenging situation, but I believe the
solution needs to come from both venues and producers.
“We need to find ways to collaborate more closely, whether
that’s through offering additional discounts or exploring
creative methods to activate the product in the venue,
such as through cocktails or brand takeovers. Opening up
this dialogue is crucial to finding mutually beneficial ways
to support each other,” he said.
/ 60
REVIEW

tickets
on sale
women
in hotels
16 october 2024
Eatons Hill Hotel
11aM UNTIL 4PM
This exclusive hotel industry event is an
excellent opportunity to network with hotel
industry members and friends.
Tickets available now at qha.org.au
RSVP@ qha.org.au or phone 07 3221 6999

PUB TALK/ PAUL ST JOHN-WOOD
CONNECT AND CHECK IN
Fraser Coast Region Hoteliers Lunch –
Carriers Arms Hotel Maryborough
On Tuesday 3 September, the QHA
held the Fraser Coast Hoteliers Lunch
for publicans and key suppliers from
around the region at the Carriers Arms
Hotel Maryborough. The event featured
presentations from QHA representatives
and corporate partners.
Thank you to the 50 attendees who were
able to take time out of their businesses
to attend the lunch and network with
industry colleagues and suppliers. A huge
thank you to PFD Food Services for again
generously providing the delicious lunch
for all attendees, and thank-you to Janet
Persal, Sharon and Michael Beck, and
the team at the Carriers Arms Hotel for
hosting the event.
Queensland Mental Health Week – 5 to
13 October 2024
5 to 13 October marks the annual Mental
Health Awareness Week in Queensland.
This awareness week aims to shine a
spotlight on individual and community
wellbeing. The week encourages all of
us to think about our mental health,
regardless of whether we may have a
lived experience of mental illness or not,
and encourages help seeking behaviours
when needed.
It also gives everyone the opportunity
to understand the importance of mental
health in our everyday lives. It affects
how we think, feel, and act. It also helps
determine how we handle stress, relate
to others, and make choices. If you would
like to hold an event in your pub to raise
awareness, you can register and promote
your event and access resources at
qldmentalhealthweek.org.au.
QHA Charity Lawn Bowls Day –
Toowoomba
The annual QHA Charity Lawn Bowls Day
was held in Toowoomba on Wednesday
11 September. Over 100 players competed
for the Richard Bowly Snr. Memorial
Shield, the QHA Charity Bowls Day Cup
and the QHA Charity Bowls Day Bed Pan
Trophy. While networking and comradery
were the order of the day, the event
raised valuable funds for the Toowoomba
Hospital Foundation. Thank you to all
teams and sponsors for making the event
another great success.
Tourism Business Digital Adaptation
Program rebates
The Tourism Business Digital
Adaptation Program is a two-year $4.5
million initiative funded by the State
Government to facilitate the uptake
of digital technology and innovation
by small and medium-sized tourism
businesses (accommodation providers
and food and beverage businesses are
eligible), assisting in improving business
operations.
The program will consist of free trials of
selected products, access to webinars
and resources, the Digital Champions
Network, and rebates of up to $2,500 to
implement identified new digital products
that would support your business such
as website creation, online booking and
ticketing, financial systems, content
creation, and integrated social media
engagement. For further information and
to apply, visit the Queensland Tourism
Industry Council website.
People, Pots and Profits – Cairns
CUB together with the QHA will again
be hosting the People, Pots & Profits
Forum for hoteliers and key staff from
around the Cairns region. The forum will
feature presentations from leading experts
in the industry, focusing on business
development initiatives for your hotel.
The event will be held on Tuesday 12
November from 2pm to 5pm. Canapes
and networking drinks will be included,
thanks to CUB. To register attendance for
this free event simply contact the QHA.
/ 62
REVIEW

TRADE DIRECTORY
INSURANCE | RISK MANAGEMENT | CONSULTING
Your trusted advisor, helping you identify your business
risks and find the right insurance solutions so you can
face your future with confidence.
Phone: 1800 240 432
Website: AJG.com/au/qha
LIVE SPORT IN VENUES
Foxtel Business delivers the magic of sport to venues
– bringing people together, entertaining them and
contributing to a boost in trade. And with over 50 live sports,
there’s something for everyone. Serve your customers the
best sporting action with Foxtel.
Phone: 1300 761 056 Website: foxtel.com.au/venues
START YOUR
ELECTRIC JOURNEY
WITH WALDORF!
MARKET LEADING BRANDS IN EQUIPMENT
No matter the size, shape, or demands placed on your
business, Moffat have the ability to deliver equipment that
is functional, adaptable, and reliable – Turbofan, Waldorf,
Waldorf Bold, Cobra, Convotherm, FastFri, and Merrychef.
Phone: 1300 268 798 Email: info@moffat.com.au
Service Department: 1300 264 217
STODDART
Stoddart are one of Australia’s leading manufacturers and
importers of a large range of world leading equipment for
food service and bar applications.
Chris Leak
Phone: 0437 722 910 Email: cleak@stoddart.com.au
Website: stoddart.com.au
LEADING PUB AND HOTEL LAWYERS IN QUEENSLAND
Mullins’ hospitality team has unrivalled experience in the
liquor and gaming sector, developed over 40 years. From
greenfield applications and integrated developments to
liquor and gaming compliance and employment advice -
they are your one-stop-shop to ensure the best outcomes
for your hotel.
Curt Schatz, Managing Partner Phone: 07 3224 0230
Email: cschatz@mullinslawyers.com.au
Website: mullinslawyers.com.au
QHA
MEMBER
OFFER
CITY PROPERTY SERVICES
Over 25 years of commercial
cleaning services – triple
certified, quality assured, and
using environmentally friendly
products. Get two weeks free
with any 12 month contract
when mentioning this advert.
Phone: 1300 630 636
Website: citypropertyservices.
com.au
ADVERTISING & PROMOTION
For more information on advertising and promoting
your business in the QHA REVIEW contact Dave Swan.
qhareview@qha.org.au or 0401 345 201
REVIEW / 63

QHA PARTNERS & CORPORATE MEMBERS
QHA Partners and Corporate Members are valued preferred suppliers to the Queensland hotel industry. The businesses listed
in this directory are keen supporters of hotels in Queensland, and the QHA encourages member hotels to utilise their products
and services. If a business wishes to find out how to become a QHA Partner or Corporate Member, please call Damian Steele,
QHA Deputy Chief Executive, on (07) 3221 6999.
ACCOUNTING/ TAX
HLB Mann Judd - Chartered
Accountants
Ph: 07 3001 8800
hlb.com.au
Prosperity Advisers QLD
Ph: 07 3007 1971
prosperity.com.au
SW Accountants
& Advisors
Ph: 07 3085 0888
sw-au.com
Quantaco
Ph: 02 8346 6000
quantaco.co
Clarity Management
Ph: 3058 9732
claritymg.com.au
McGrathNicol
Ph: 07 3333 9800
mcgrathnicol.com
Trinitas Australia Pty Ltd
Ph: 1300 836 025
trinitas3.com.au
ARCHITECTS / REPAIRS
REFURBISHMENT/
RECONSTRUCTION /
CONSTRUCTION
Ashley Cooper Construction
Ph: 07 3142 5915
ashleycooper.com
BSPN Architecture
Ph: 07 3851 9100
bpsn.com.au
Caughley & Co
Ph: 0434 549 242
caughleyco.com.au
Eurofurn
Ph: 07 3216 5887
eurofurn.com.au
Rohrig Constructions
Ph: 07 3257 4411
rohrig.com.au
Liife Architecture
Ph: 0401 384 547
archliife.com
BEVERAGES
Accolade Wines
Ph: 07 3252 7933
accolade-wines.com
Brown-Forman
Australia Pty Ltd
Ph: 07 3010 2000
brown-forman.com
Campari Australia Pty Ltd
Ph: 07 3253 1801
camparigroup.com.au
Carlton & United
Breweries
Ph: 07 3666 4104
cub.com.au
Coca-Cola Europacific
Partners
Ph: 13 26 53
ccamatil.com
Coopers Brewery
Ph: 07 3275 3732
coopers.com.au
CUB Premium Beverages
Ph: 07 3666 4104
cub.com.au
Diageo
Ph: 07 3257 0800
diageo.com
Lion
Ph: 07 3361 7400
lionco.com
Paramount Liquor
Ph: 0429 448 523
paramountliquor.com.au
Pernod-Ricard Australia
Ph: 07 3340 5471
pernod-ricard.com
Red Bull Australia
Ph: 02 9023 2892
redbull.com.au
Samuel Smith & Son
Ph: 07 3373 5777
samsmith.com
Southtrade International
Ph: 07 3085 7418
southtradeint.com.au
Treasury Wine Estates
Ph: 03 9685 8000
treasurywineestates.com
Flying Foam Pty Ltd
Ph: 0413 447 711
flyingfoam.com.au
4 Hearts Brewing
Ph: 07 3281 1004
4heartsbrewing.com
BUILDING SUPPLIES
& SERVICES
Bunnings
Ph: 07 3452 5725
bunnings.com.au
EDUCATION, TRAINING
& EMPLOYMENT
Best Security -
Security & Training
Ph: 07 3212 8460
bestsecurlty.net.au
Alliance Abroad
International Pty Ltd
Ph: 0450 232 460
allianceabroad.com
BTAQ Consulting
Ph: 0408 437 643
btaq.com.au
Find HQ
Ph: 0431 376 689
findachef.net.au
Frontier Leadership
Ph: 0423 097 246
frontierleadership.edu.au
Federation Academy
Ph: 0423 097 246
federationacademy.edu.au
Prime Effect
Ph: 0406 500 171
primeeffect.com.au
NoVacancy Hotel &
Accommodation
Industry Expo
Ph: 0447 456 085
novacancy.com.au
Owner Manager Program
Ph: 0437 834 195
ownermanager.com.au
Sero Institute
Ph: 1800 206 010
seroinstitute.edu.au
The Talent Playbook
Ph: 07 3822 9665
thetalentplaybook.com.au
TAFE Queensland
Ph: 1300 308 233
tafeqld.edu.au
ENERGY GAS/POWER
BOC Limited
Ph: 07 3212 4135
boc.com.au
TransTasman
Energy Group
Ph: 1300 118 834
tteg.com.au
Solar Connected
Ph: 0432 600 788
solarconnected.com.au
Spinifex Energy
Ph: 0419 108 638
spinifexenergy.com.au
FINANCES, BANKING,
INSURANCE &
INVESTMENTS
BDO Australia
Ph: 07 3237 5999
bdo.com.au
Commonwealth Bank of
Australia
Ph: 0476 824 307
commbank.com.au
Gallagher Insurance Brokers
Ph Brisbane: 07 3367 5000
Ph North QLD: 07 4753 5311
Ph Toowoomba: 07 4639 7102
ajg.com.au
Green Finance Group
Ph: 0457 883 700
greenfinancegroup.com.au
Waratah Debt Capital
Ph: 0448 681 783
waratahmanagement.
com.au
Westpac Banking
Corporation
Ph: 0438 701 195
westpac.com.au
Banktech
Ph: 1800 080 910
banktech.com.au
BUPA - Health Insurance
Ph: 134 135
Quote ID: 2139463
bupa.com.au
Trinitas Australia Pty Ltd
Ph: 1300 836 025
trinitas3.com.au
Matrix Insurance Group
Ph: 08 6555 7742
matrixinsurance.com.au
FOOD & ASSOCIATED
BUSINESSES
Bidfood Australia Limited
Ph: 0434 939 134
bidfood.com.au
Cookers
Ph: 1300 88 22 99
cookers.com.au
PFD Food Services
Ph: 131 733
pfdfoods.com.au
Simon George and Sons
Ph: 07 3717 1400
simongeorge.com.au
CTB & Co
(Cooking the Books)
Ph: 1300 911 282
cookingthebooks.com
Food and Agribusiness
Network
Ph: 0419 651 157
foodagribusiness.org.au
Fussy Fruit Wholesale
Fruit and Veg Pty Ltd
Ph: 0416 940 930
fussyfruit.com.au
Goodman Fielder
Ph: 0403 937 801
gffoodservice.com.au
CFM Australia -
Swap & Go Oils
Ph: 0430 504 486
cfmaustralia.com.au
FURNITURE SUPPLY
SlumberCorp
Ph: 07 3892 7477
slumbercorp.com.au
GAMING AND RACING
Ainsworth Game
Technology Pty Ltd
Ph: 07 3209 6210
ainsworth.com.au
Aristocrat Leisure
Industries
Ph: 07 3727 1600
aristocrat.com.au
IGT
Ph: 07 3890 5622
igt.com.au
Konami Australia
Ph: 02 9666 3111
konamiaustralia.com.au
Light & Wonder
Ph: 02 9773 0299
explore.lnw.com
MAX
Ph: 0418 728 927
max.com.au
Odyssey Gaming Services
Ph: 07 3087 3300
odysseygaming.com
Onyx Gaming
Ph: 03 8671 1900
pvsoz.com.au
Simtech
Ph: 07 5596 6993
simtechcreations.com
Keno
(The Lottery Corporation)
Ph: 07 3001 9300
thelotterycorporation.com
TAB
Ph: 0436 816 254
tab.com.au
UTOPIA Gaming Systems
Ph: 1800 200 201
utopiagaming.com.au
/ 64
REVIEW

HOSPITALITY
CONSULTANTS
DNS Specialist Services
Ph: 0433 906 809
dnsspecialistservices.
com.au
Reward Hospitality
Ph: 07 3341 5929
rewardhospitality.com.au
Stoddart
Ph: 0437 722 910
stoddart.com.au
QHA PLATINUM PARTNERS
AHS Hospitality
Ph: 07 5512 6143
ahshospitality.com.au
HOTEL BROKERS /
REAL ESTATE /
PROPERTY VALUERS
DWS Hospitality Specialists
Ph: 07 3878 9355
dws.net
Lighthouse Safety &
Compliance
Ph: 0422 669 631
lighthousesafety.com.au
Logic Hospitality
Ph: 07 5520 3957
logichospitality.com.au
Mondandia Consulting
Ph: 0448 710 629
monandiaconsulting.com.au
Morph Consulting Services
Ph: 0438 758 847
morph-consulting.com
Professional Hospitality
Ph: 07 3160 8132
professionalhospitality.com.au
Prostaff Events Pty Ltd
prostaffevents.com.au
Off Market Hotels
Ph: 0408 192 490
offmarkethotels.com.au
Power Jeffrey & Co -
Hotel Brokers
Ph: 07 3832 6000
powerjeffrey.com.au
Ras360 Property Solutions
Ph: 07 5593 0007
ras360.com.au
HTL Property
Ph: 02 9136 6373
htlproperty.com.au
Knight Frank Townsville/
Mackay
Ph: 07 4750 3000
knightfrank.com.au/contact/
Townsville
Urbis Valuations Pty Ltd
Ph: 0429 103 989
urbis.com.au
QHA DIAMOND PARTNERS
QHA GOLD PARTNERS
Relief Hotel Management
Ph: 0419 733 681
reliefhotelmanagement.com
SGW Hotel Broker
Ph: 0417 508 452
sgwhotelbroker.com.au
RevenYou
Ph: 0497 864 694
www.revenyou.com.au
Sculpture Hospitality
Queensland
Ph: 0427 532 925
sculpturehospitality.com
HOTEL ENTERTAINMENT
Optus Sport
Ph: 0478 061 267
sport.optus.com.au/venues
Sky Channel
Ph: 07 3228 6344
Freecall: 1800 251 710
skychannel.com.au
Stan Sport
Ph: 0416 208 417
stan.com.au/sport/venues
Nightlife - Music & Video
Freecall: 1800 679 748
nightlife.com.au
Pro Score - Sporting
Promotions
Ph: 0431 366 800
proscore.com.au
Rooks Entertainment
Ph: 07 4068 8633
rooks-entertainment.com.au
HOTEL & BAR SUPPLIES
BOC Limited - Gas/
Reticulation Supply
Ph: 07 3212 4322
boc.com.au
LEGAL
Mullins
Ph: 07 3224 0222
mullinslawyers.com.au
HopgoodGanim Lawyers
Ph: 0419 762 469
hopgoodganim.com.au
LIQUOR
BUYING GROUPS
Bottlemart
Ph: 1300 733 504
bottlemart.com.au
Independent Liquor Group
Ph: 07 3713 2751
ilg.com.au
Liquor Legends
Ph: 07 3107 7422
liquorlegends.com.au
LIQUOR
WHOLESALE GROUPS
ALM (Australian Liquor
Marketers)
Ph Brisbane: 07 3489 3600
Ph Townsville: 07 4799 4022
Ph Cairns: 07 4041 6070
almliquor.com.au
Paramount Liquor
Ph: 0429 448 523
paramountliquor.com.au
4 Hearts Brewing Co
Ph: 0428 236 436
4heartsbrewing.com
BSV
Cookers
DNS Specialist
Hospitality Services
H&L Australia
Next Payments
Best Security
BOC Limited
BSPN Architecture
Caughley and Co
Coopers Brewery
Command 51
Eurofurn
GC Cleaning Pty Ltd
Green Finance Group
HLB Mann Judd
QHA SILVER PARTNERS
Odyssey Gaming
Services
Onyx Gaming
Optus Sport
Prosperity
Advisers QLD
QHA BRONZE PARTNERS
Impos Point of Sale
Ozone Hospitality
Services
Paramount Liquor
Platypus Print
Packaging
Power Jeffrey and
Company
Ras360 Property
Solutions
Simon George & Sons
Trans Tasman
Energy Group
UTOPIA Gaming
Systems
Rohrig Constructions
Red Bull Australia
Simtech
Southtrade International
Stan Sport
SW Accountants
& Advisors
SwiftPOS
The Signal Group
Waratah Debt Capital
REVIEW / 65

QHA PARTNERS & CORPORATE MEMBERS
APPROVED
MANAGER’S
LICENCE
RESPONSIBLE MANAGEMENT OF
LICENSED VENUES TRAINING
“HONESTLY THE
BEST TRAINING
SESSION! FUN AND
LIGHT-HEARTED
WHILE BEING VERY
INFORMATIVE AND
KNOWLEDGEABLE.
THANKS, QHA.”
OTHER COURSES OFFERED:
• Online RSA/RSG Training
• Gaming Nominee Training
• Employment Relations Training
• Employment Relations Webinar
Responsible Management of Licensed Venues
Training is a mandatory training requirement
for those applying for a liquor licence, and
applicants for an Approved Manager’s Licence.
Training is offered face to face at regional
centres throughout Queensland.
For more information please contact the
QHA Training Centre
P. 07 3221 6999
E. info@qha.org.au
W. qha.org.au
MEDIA / MARKETING
Horse & Water Creative
Ph: 0401 345 201
horseandwater.com.au
POINT OF SALE/
PAYMENTS
CashZone
Ph: 0466 148 752
cashzoneatm.com.au
H&L Australia Pty Ltd
Ph: 0407 975 411
hlaustralia.com.au
Impos Point of Sale
Ph: 1300 308 615
impos.com.au
SwiftPOS
Ph: 1800 679 701
swiftpos.com.au
Next Payments
Ph: 0447 427 868
nextpayments.com.au
Banktech
Ph: 1800 080 910
banktech.com.au
Bepoz Retail Solutions
Ph: 1300 023 769
bepoz.com.au
Harris Data Systems
Ph: 07 5535 7677
harrisdata.com.au
UrPay
Ph: 0411 457 377
urpay.com.au
PRINTING / PACKAGING
Platypus Print Packaging
Ph 07 3352 0300
platys.com.au
SECURITY / CLEANING
Best Security
Ph: 07 3212 8460
bestsecurity.net.au
Command51
Ph: 0437 368 352
command51.com.au
GC Cleaning Pty Ltd
Ph: 0412 700 067
gcclean.com.au
Ozone Hospitality Services
Ph: 1300 793 547
ozonehospitalityservices.
com.au
Bella Group Services
Ph: 0488 555 013
bellagroupservices.com
CMBM Facility Services
Ph: 07 3391 1040 /
Ph: 0419 708 715
cmbm.com.au
Future Business Technology
Group
Ph: 1300 706 155
fgtgroup.com.au
Hikvision Digital Technology
Ph: 1300 976 305
hikvision.com
Lotus Commercial Pty Ltd
Ph: 1300 653 536
lotusfilters.com.au
Luxxe Outsourced Hotel
Services
Ph: 03 8761 9156
luxxe.com.au
Security Registers
Ph: 0452 363 166
securityregisters.com.au
Tru Security Services
Ph: 0452 377 662
trusecurity.com.au
SUPERANNUATION
Hostplus
Ph: 1300 467 875
hostplus.com.au
TECHNOLOGICAL
PRODUCTS & SERVICES
Beyond Payments
Ph: 1300 192 600
beyondpayments.com.au
BSV
Ph: 1300 244 727
bigscreenvideo.com.au
Employment Hero Pty Ltd
Ph: 0415 769 186
employmenthero.com
Tanda
Ph: 1300 859 117
tanda.co
Chewzie Table Ordering
Ph: 1300 243 994
chewzie.me
CTB & Co
(Cooking the Books)
Ph: 1300 911 282
cookingthebooks.com
Dashback
Ph: 0414 069 273
dashback.com.au
Harris Data Systems
Ph: 07 5535 7677
harrisdata.com.au
Hikvision Digital Technology
Ph: 1300 976 305
hikvision.com
IDU Technologies Pty Ltd
Ph: 07 3035 5401
idu-identification.com
Jands
Ph: 0408 506 620
jands.com.au
JB Hi-Fi Commercial
Division
Ph: 07 3360 9925
jbhifi.com.au
OpenTable
Ph: 03 4240 3297
restaurant.opentable.com
onPlatinum ICT
Ph: 0402 281 561
onplatinum.com.au
Security Registers
Ph: 0452 363 166
securityregisters.com.au
Smart Parking Limited
Ph: 0421 155 972
smartparking.com
UrPay Technologies
Ph: 0411 457 377
urpay.com.au
Vix Vizion Pty Ltd
Ph: 0413 026 918
vixvizion.com
TRANSPORT
A.P. Eagers Limited
Ph: 07 3109 6731
apeagers.com.au
Trinitas Australia Pty Ltd
Ph: 1300 836 025
trinitas3.com.au
/ 66
REVIEW

Got ‘no budget’ adn want great results?!
GOOD BRANDS
Make your own AI picturs (because
two heads are better than 1
Who needs
Make this guy happy like a boss
Can’t quite put your finger on why he looks so cranky?
Everything on the page was made using AI
websites , Online Word Art Generators and
good old Microsoft Word
scan
this
However, if you agree that your brand and reputation matter, please get in touch today. We’d love to be on your team.
Call Nicky on 0405 271 247 horseandwater.com.au hi@horseandwater.com.au E Q C

20 HOURS
OF RACING DAILY
450 ′
000 RACES
ANNUALLY
...AND IT’S ALL
FREE FOR
YOUR VENUE!
TAB IS REBATING 100% OF SKY RACING FEES FOR MEMBERS *
THAT’S NOT ALL!
TAB IS ALSO PROVIDING OUR VENUES WITH:
• Digital Commissions paid for
ID verified TAB App accounts **
• Retail-exclusive offers delivered
via Venue Mode on the TAB App^
• Exclusive US Sports live vision and
content via SKY Sports
• Plus, the ability to run tipping comps
across AFL, NRL and selected racing
events for free, thanks to TIP ′EM
SPEAK WITH YOUR WAGERING SALES EXECUTIVE
TODAY TO GET THE MOST OUT OF YOUR TAB
*An eligibility criteria applies. Please speak with your TAB Wagering Sales
Executive to check if your venue is eligible.
**Digital Commission rules apply. Not available in NT.
^Venue Mode available on the TAB app in operating TAB Venues, Agencies and
selected Racecourses.
IMAGINE WHAT YOU COULD BE BUYING INSTEAD.
For free and confidential support call 1800 858 858 or visit gamblinghelponline.org.au