QHA_Nov_Book_Digital

NOVEMBER 2024 

FEATURE 

GREAT OAKS, 

LITTLE ACORNS 

TAMBORINE MOUNTAIN GLADES 

NOW ATTRACTS OVER 200,000 

VISITORS EACH YEAR. 

INSIGHTS 

GOOD DRINKS AUSTRALIA 

FOCUS 

40 ON MARSHALL 

A SPIRITED BUNCH 

WILD FLOWER

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EDITOR’S LETTER 

QHA’s chief executive, Bernie Hogan, alongside Greg Hodge from the 

Kirra Beach Hotel and QHA’s deputy chief executive, Damian Steele. 

PART 

OF OUR 

SOCIAL 

FABRIC 

I am writing this month’s column directly 

after our Queensland State Election. 

However, this past week I was sent a 

quote from one of the most inspiring 

speeches presented at an AHA Awards 

night delivered by a State Premier: 

“You make going to the pub a valued 

proposition for tens of thousands of 

families every single night of the week. 

Going to the pub is accessible, provides 

a sense of community, and allows you 

to sit down with your own kids – like I 

“GOING TO THE PUB IS ACCESSIBLE, 

PROVIDES A SENSE OF COMMUNITY, AND 

ALLOWS YOU TO SIT DOWN WITH YOUR 

OWN KIDS AND HAVE A CONVERSATION IN 

A WAY THAT IS UTTERLY HEALTHY.” 

do at mine most weekends – and 

have a conversation in a way that is 

utterly healthy. 

“Going to the pub means hanging 

out with mates rather than hanging 

out at home and playing around 

on your phone, and that is good. 

There is nothing unhealthy about 

this industry. It makes a valuable 

contribution, not just to the 

economy, but to our social fabric.” 

I repeat these terrific words as a 

letter to the incoming Queensland 

Government. This is how the South 

Australian Premier, Peter Malinauskas, 

describes his hotel sector. He 

highlights the special role hotels play 

in every community and treats them 

not with suspicion, but with delight in 

their successes. 

If the new Queensland Government 

meets us only half way to this level of 

enthusiasm, it sends a clear message 

of hope for Queensland’s vital hotel, 

tourism, and accommodation industry. 

The QHA looks forward to working 

with the new Queensland Government 

to continue to improve the outcomes 

for our members. We also thank those 

members of Parliament that are now in 

opposition or have lost their seats. 

Being a politician is a tough career, 

and we tip our hat to those that enter 

politics and leave our state better for 

their efforts. 

BERNIE HOGAN 

QHA CHIEF EXECUTIVE/EDITOR 

REVIEW / 3


NOW ATTRACTS OVER 200,000 

VISITORS EACH YEAR. 

INSIGHTS 

FOCUS 

A SPIRITED BUNCH 

CONTRIBUTORS 

 

NOVEMBER 2024 

OUR 

COVER: 

FEATURE 

GREAT OAKS, 

LITTLE ACORNS 

Tamborine 

Mountain Glades 

 



WILD FLOWER 

SERVING HOSPITALITY SINCE 1885. 

NOVEMBER 2024 

EDITION 

QHA 

Level 14, 270 Adelaide Street 

Brisbane, Queensland 4000 

GPO Box 343 

Brisbane, Queensland 4001 

Phone: 07 3221 6999 

1800 177 594 

Web: www.qha.org.au 

Email: info@qha.org.au 

Office Hours 

8.30am – 5.00pm Monday to Friday 

President 

Mr Richard Deery 

Senior Vice President 

Mr Matthew Coorey 

Vice Presidents 

Mr Brad Fitzgibbons 

Ms Mel Tait 

Mr Sam Ingham-Myers 

Secretary/Treasurer 

Ms Rachel Johnson 

Chief Executive and Editor 

Mr Bernie Hogan 

www.qha.org.au 

QHA REVIEW is published by the Queensland Hotels 

Association ABN 54 878 166 941. 

All information is correct at time of going to press. The 

publishers cannot accept responsibility for errors in 

articles or advertisements, or unsolicited manuscripts, 

photographs, or illustrations. The opinions and words 

of the authors do not necessarily represent those of 

the publisher. All rights reserved. Reproduction in part 

or whole is strictly prohibited without prior permission. 

3. EDITOR’S LETTER 

5. CONTRIBUTORS 

6. NEWS 

20. FEATURE 


30. INSIGHTS 


38. FOCUS 


46. A CRAFTY BUNCH 

SUNSHINE BREWERY 

52. TOP DROP 

56. A SPIRITED BUNCH 

WILD FLOWER 

63. TRADE DIRECTORY 

64. PARTNERS & CORPORATE MEMBERS 

EDITORIAL & ADVERTISING 

For all editorial and advertising queries: 

Nicky Spencer 0405 271 247 

qhareview@qha.org.au

CONTRIBUTORS 

DAMIAN STEELE 

THERESE KELLY 

PAUL ST JOHN-WOOD 

CURT SCHATZ 

QHA Deputy Chief Executive 

A hospitality industry professional 

with over 30 years of experience 

in liquor, gaming, and operations. 

Damian has a strong focus on 

compliance and legislation. 

QHA Training Manager 

An experienced VET sector 

professional, Therese manages the 

QHA Training department and is 

responsible for the development 

and delivery of quality training for 

QHA members and other hospitality 

venues. 

QHA Membership Officer 

Paul is the face of the Association to 

many QHA members as he travels 

the length and breadth of the state 

visiting, advising, and assisting 

publicans. 

Managing Partner, Mullins 

With over 30 years of experience 

in property, liquor, and gaming 

law, Curt is recognised as a leader 

in this field. He advises pub, club, 

nightclub, restaurant, resort, and 

accommodation venue owners and 

operators. 

VICTORIA THOMSON 

JENNA PENFOLD 

TOM FITZGERALD 

ADAM FLOYD 

Commissioner for Office of 

Liquor and Gaming Regulation 

Queensland 

Victoria is responsible for the 

regulatory policy and strategic 

direction of product safety, licensing, 

compliance, and enforcement 

activities to protect market integrity 

and keep Queenslanders safe. 

Senior Industrial Relations Advisor 

Jenna is passionate about 

employment relations and has 

experience in providing advice to 

both employers and employees 

on a range of workplace matters. 

Jenna has a particular interest in 

investigation and discipline matters. 

Accommodation Membership 

Services Officer 

Tom will act as your conduit to 

accommodation information and 

QHA services, and is an experienced 

professional who grew up living and 

working in the hospitality industry as 

part of a hotel-owning family. 

Head of MAX & TAB, Queensland 

With ten years of experience in 

Tabcorp gaming services, Adam has 

recently taken on both MAX & TAB 

for Queensland. Adam’s previous 

career in the hospitality industry 

positions him well to understand the 

role that wagering and gaming play 

in pubs. 

NICK BAINBRIGGE 

JAMES GOODWIN 

State Manager of Aristocrat, 

Queensland 

Nick has a proven history in 

wholesale liquor, electronic gaming, 

and hotel and restaurant operation. 

He now heads up the state team 

for one of Australia’s leading 

manufacturers of gaming machines. 

Chief Executive Officer of 

Accommodation Australia 

James joined Accommodation 

Australia as their new CEO in 

September 2024 and looks forward 

to nurturing and building on the 

strong relationships already created 

with key stakeholders, both in 

government and accommodation. 

REVIEW / 5

AN INSPIRING DAY 

WOMEN HAVE TAKEN ON KEY ROLES IN 

OUR INDUSTRY, MAKING SIGNIFICANT 

CONTRIBUTIONS FROM MANAGING 

PROPERTIES TO INNOVATING HOSPITALITY 

CONCEPTS. TO SUPPORT AND CONNECT THESE 

PROFESSIONALS, THE QHA WOMEN IN HOTELS 

EVENT WAS CREATED. 

This year, over 340 guests gathered at the 

annual Women in Hotels networking event, 

hosted at the Eatons Hill Hotel. Attendees 

kicked off the day with freshly shucked oysters 

courtesy of PFD Food Services, paired perfectly 

with crisp Aperol Spritzes and zesty Altos 

Margaritas. 

The event then flowed into the Mexicali tropicalthemed 

grand ballroom, elegantly adorned 

with vibrant Laceleaf Anthurium centrepieces 

provided by Bunnings Trade. 

Guests were treated to an engaging and 

inspiring presentation by Katrina Barry while 

staying hydrated, with drinks being generously 

supplied by our beverage partners – Lion, 

Carlton & United Breweries, Coca-Cola 

Europacific Partners, Diageo, Treasury Wine 

Estates, Accolade Wines, Brown-Forman, 

Campari, Pernod Ricard, and Yalumba. 

Thanks to the generosity of our QHA members 

and partners, the event raised over $14,000 

for Women’s Legal Service Queensland. Chief 

executive officer, Nadia Bromley, and Nicole 

Pares took part in an insightful panel discussion, 

sharing their passion and explaining how these 

vital funds are helping to support women and 

children across Queensland. 

/ 6 

REVIEW

NEWS/ WOMEN IN HOTELS 

REVIEW / 7

THE SECRET TO HOTEL INTERIORS 

RESORTIUM CONCEPTS TAKES US THROUGH HOW PROFESSIONAL FURNITURE, FIXTURES, AND EQUIPMENT ALONG WITH TAILORED 

PROCUREMENT STRATEGIES CAN ENSURE THE SUCCESS OF A HOTEL PROJECT. 

In the world of hospitality, FF&E (furniture, 

fixtures, and equipment) is the backbone 

of creating exceptional hotel interiors. 

These essential elements define the 

aesthetic, functionality, and overall guest 

experience of a hotel. In fact, awardwinning 

venues consistently owe their 

success to thoughtful and strategic 

FF&E procurement. 

The key to achieving this is blending 

functionality, style, and sustainability 

in every piece of furniture and fixture. 

Professional services ensure that each 

element is not only aligned with the hotel’s 

vision, but also contributes to operational 

efficiency and guest satisfaction, delivering 

an interior that stands out from the rest. 

Managing director at Resortium Concepts, 

Linda Robertson, said achieving an 

award-winning hotel interior doesn’t just 

happen by chance. 

“It’s the result of precise planning, 

professional procurement, and highquality 

solutions that bring a design vision 

to life,” she said. 

The role of FF&E in hotel design 

FF&E is fundamental to defining both 

the tone and functionality of a hotel’s 

interior. From the reception area to guest 

rooms, each piece of furniture and every 

fixture contribute to the atmosphere and 

guest experience. 

Properly sourced FF&E not only enhances 

comfort and aesthetics, but also ensures 

that hotels operate efficiently, creating 

spaces that meet both practical needs and 

design goals. 

Consistency in furniture choices is crucial 

in maintaining a cohesive brand identity. 

Well-chosen, high-quality pieces reflect 

the hotel’s unique character, ensuring 

a memorable and consistent guest 

experience across every touchpoint. 

An award-winning example 

The Bli Bli Hotel is a shining 

demonstration of how professional FF&E 

procurement can contribute to a project’s 

success. The venue is a collaboration 

between two titans of Queensland 

hospitality – Scott Armstrong and Richard 

Deery – and as such, the hotel’s interior 

design required a unique vision that 

reflected both luxury and functionality. 

Resortium Concepts played a pivotal 

role, working closely with the designer 

to source and deliver bespoke furniture 

that matched the design brief. In March 

2021, the company was tasked with 

sourcing a specific range of artificial white 

wicker furniture. 

Through careful research and coordination 

with Eden Imports and Artie Garden, 

the necessary pieces were secured 

and delivered on time. This seamless 

collaboration resulted in the installation of 

high-quality furniture just in time for the 

hotel’s grand opening in October 2023. 

The success of this project was further 

underscored by the Bli Bli Hotel’s triumph 

at the 2024 QHA Awards for Excellence, 

where it won Overall Hotel of the Year 

(Metropolitan), Best Bistro (Metropolitan), 

and Best TAB Licensed Venue. 

Tailored solutions for every hotel 

No two hotels are the same, and so 

neither should their FF&E solutions. 

Each project comes with unique 

design visions, space requirements, 

and operational goals. The key is 

specialising in customised solutions 

that meet these specific needs, from 

locally sourced, sustainable furniture 

to bespoke designs that capture the 

essence of each property. 

For developers and designers, 

incorporating custom FF&E solutions 

is key to elevating hotel interiors. 

Choosing materials that reflect the 

hotel’s brand while ensuring durability 

and sustainability can set a hotel 

apart. Tailored solutions not only 

enhance aesthetics, but also improve 

functionality and the guest experience. 

/ 8 

REVIEW

NEWS/ RESORTIUM CONCEPTS 

Maximising impact with professional 

FF&E procurement 

Partnering with a professional FF&E 

procurement service offers several 

key benefits, including significant 

time savings, cost-effectiveness, and 

guaranteed quality assurance. By handling 

everything from sourcing to installation, 

professionals ensure that projects are 

completed efficiently without sacrificing 

quality. For large-scale developments 

with tight deadlines, expert procurement 

ensures timely deliveries, keeping projects 

on track. 

Moreover, industry connections are 

invaluable in sourcing hard-to-find or 

unique pieces that elevate a hotel’s 

design. With established relationships, 

professionals can secure exclusive items 

and negotiate better terms, ensuring the 

highest value for the investment. 

Future-proofing hotel interiors with 

sustainable FF&E 

The demand for eco-friendly hotel interiors 

is growing, and sustainable FF&E plays 

a critical role in this movement. Hoteliers 

are increasingly opting for furniture made 

from recycled materials and responsibly 

sourced woods, in addition to fixtures with 

energy-efficient designs. Examples include 

using recycled plastic for outdoor furniture 

or locally sourced timber for indoor fixtures, 

which both minimise environmental impact 

and support local economies. 

Investing in sustainable FF&E solutions 

not only aligns with current environmental 

expectations, but also enhances a hotel’s 

reputation, attracting eco-conscious 

travellers. These forward-thinking practices 

can contribute to future award wins, setting 

the standard for responsible luxury. 

Creating an award-winning hotel interior 

requires more than just good design – 

it’s about strategic FF&E procurement 

that balances style, functionality, and 

sustainability. As demonstrated by the 

success of the Bli Bli Hotel, professional 

FF&E services play a crucial role in 

delivering timely, high-quality solutions 

that enhance both the guest experience 

and the operational efficiency of a hotel. 

REVIEW / 9

BEYOND ITS ICONIC, EARTHY DESIGN, THE CALILE 

ALSO INVESTS IN CREATING CULTURAL EXPERIENCES 

FOR ITS GUESTS AND COMMUNITY, OFTEN ENGAGING 

WITH CELEBRATED ARTISANS AND TURNING WHAT IS 

NORMALLY AN AREA RESERVED FOR GUESTS INTO A 

CIVIC SPACE FOR LIKE-MINDED INDIVIDUALS TO COME 

TOGETHER, CONNECT, AND LEARN. 

The Calile Hotel - Brisbane (No. 25 and Best Hotel in Oceania) 

/ 10 

REVIEW

NEWS/ THE WORLD’S 50 BEST HOTELS 

QUINTESSENCE 

“A HEALTHY ECOSYSTEM DEPENDS ON TWO PARTS – THE ENVIRONMENT AND THE 

LIVING COMMUNITY. A HOTEL IS NO DIFFERENT, WITH BOTH FACTORS VITAL FOR A 

FLOURISHING AND HEALTHY HOSPITALITY BIOME.” 

This sentiment was echoed by The Calile 

Hotel shortly after the beloved venue in 

Fortitude Valley was not only listed as No. 

25 on The World’s 50 Best Hotels list, but 

was also crowned Best Hotel in Oceania for 

the second year in a row. 

Announced on 18 September in London at 

the historic Guildhall, the awards ceremony 

was attended by representatives from the 

50 nominated hotels, including the coowner 

of The Calile, Catherine Malouf. 

Catherine said she was once again very 

proud to represent the Malouf family 

and the employees at such a significant 

celebration. 

“To have been selected for two years 

in a row marks a significant affirmation 

of The Calile’s place on the global hotel 

industry stage. 

“This is a win for our team, our 

collaborators, our loyal guests, and 

for Brisbane as a destination. We are 

humbled to again represent Australia and 

be recognised as leading in the Oceania 

region,” she said. 

Anchored in its community, The Calile 

embodies a relaxed urbane style that 

satisfies the needs of sophisticated 

travellers seeking more, and is committed 

to caring for the environment and forging 

genuine connections with its family of 

locals, guests, neighbours, and partners. 

All of the hotel’s rooms embrace 

Queensland’s stellar climate and advance 

a tropical aesthetic, with the elevated 

light green stone-tiled pool, leafy terrace, 

outdoor dining, cabanas, and sun 

lounges further celebrating our state’s 

balmy lifestyle. 

Designed with the guest experience in 

mind, open-air spaces and breezeways 

link to rooms appointed for comfort. Cork 

floors and sisal matting give way to marble 

bathroom finishes, dedicated living areas 

with day beds and dining tables, custom 

linen robes, organic bath amenities, and 

mini bars filled with local produce. 

Beyond its iconic, earthy design, The 

Calile also invests in creating cultural 

experiences for its guests and community, 

often engaging with celebrated artisans 

and turning what is normally an area 

reserved for guests into a civic space for 

like-minded individuals to come together, 

connect, and learn. 

REVIEW / 11

Guildhall, London 

The Tasman, Tasmania (No. 49) 

Also in London for The World’s 50 Best Hotels 

celebration was the venue’s general manager, 

Chris Kemlo, who said being included again was 

a great win not just for The Calile, but also for 

Brisbane and Australian tourism. 

“Being ranked in such a prestigious and highly 

recognised list for the second year reaffirms 

our ongoing commitment to providing the best 

possible guest experience. 

“This achievement is a testament to our 

dedicated team, whose unwavering commitment 

to excellence and exceptional service drives us 

to continually exceed our guests’ expectations. 

Together, we embrace our values and strive to 

make every stay memorable,” he said. 

Following the success of The World’s 50 Best 

Restaurants and The World’s 50 Best Bars, 50 

Best launched The World’s 50 Best Hotels in 

2023, marking the brand’s first global launch 

since 2009. The list was created by The World’s 

50 Best Hotels Academy – an influential 

group of more than 600 independent leaders, 

each selected for their expert opinion of the 

international hotel scene. 

The awards ceremony and unveiling of the list 

provide a unique opportunity to unite hoteliers, 

restaurateurs, bar owners, business travellers, 

and luxury travellers in celebration of hospitality, 

passion, and talent. 

According to organisers, the list promises 

to create the most egalitarian, useful, and 

transparent hotel ranking system ever devised. 

/ 12 

REVIEW

NEWS/ THE NEWS/ WORLD’S QHA 50 BEST STUDY HOTELS TOUR 

“OUR HEARTFELT CONGRATULATIONS GO OUT 

TO EVERY HOTEL ON THE LIST, EACH OF WHICH 

HAS CLEARLY MADE A LASTING IMPRESSION ON 

OUR ACADEMY OF TRAVEL EXPERTS.” 

Capella Bangkok (No. 1 and Best Hotel in Asia) Rosewood Hong Kong (No. 3) 

Speaking at the opening of the awards 

event, managing director of 50 Best, Tim 

Brooke-Webb, said he hopes 2024’s list 

inspires travel-lovers to choose a truly 

spectacular destination for their next trip. 

“Our heartfelt congratulations go out to 

every hotel on the list, each of which has 

clearly made a lasting impression on our 

academy of travel experts. 

“The anonymous and neutral voting 

members of the academy range from 

hoteliers to travel journalists, seasoned 

luxury travellers, hospitality professionals, 

and other experienced globetrotters. 

“While there are no set criteria for voters, 

there are strict voting rules ensuring the 

credibility and integrity of the list as a 

world-leading resource for discerning 

travellers,” he said. 

Featuring venues from 37 destinations 

across six continents worldwide, The 

World’s 50 Best Hotels for 2024 saw 

Capella Bangkok take the top spot, 

climbing 10 places from No. 11 in the 2023 

list to also clinch The Best Hotel in Asia. 

Opened in 2020, Capella Bangkok is 

surrounded by lush gardens and exudes 

the elegance of a grand dame property 

combined with the intimacy of a boutique 

hotel. Its dramatic, contemporary, and 

layered architecture ensures all 101 rooms 

face the water, while riverside villas and 

suites also include their own private pool. 

Head of content for The World’s 50 Best 

Hotels, Emma Sleight, said it was an 

enormous pleasure to share the list and to 

celebrate Capella Bangkok’s ranking. 

“This extraordinary hotel is a rare oasis 

in the middle of Thailand’s bustling 

capital, offering world-class service while 

retaining the intimacy and personality of a 

boutique hotel. 

REVIEW / 13

NEWS/ THE WORLD’S 50 BEST HOTELS 

Kokomo Private Island (No. 50) 

“Capella Bangkok is a worthy winner of 

the top prize. However, this year’s dynamic 

list underscores the appetite for a range 

of experiences, from busy city breaks to 

far-flung escapes, while honouring the 

dedication and passion of the staff who make 

these exceptional experiences possible and 

highlighting the remarkable breadth of talent 

in the industry worldwide,” she said. 

This year, the No. 2 spot went to Passalacqua 

– an 18th-century villa amongst spectacular 

terraced gardens on the shores of Italy’s Lake 

Como – while the towering Rosewood Hong 

Kong in the city’s arts and design district took 

out No. 3. 

Asia clearly led the way in The World’s 50 

Best Hotels for 2024, with 19 ranked hotels in 

total. Meanwhile, Europe and North America 

were home to 13 and nine winning properties 

respectively. 

This year, The Calile Hotel was joined by 

The Brando (No. 47) 

other remarkable hotels in Oceania, including 

The Brando (No. 47) in French Polynesia, 

The Brando (No. 47) 

Hobart’s The Tasman (No. 49), and Kokomo 

Private Island (No. 50) in Fiji. 

While the minutiae of what makes a venue 

‘the best’ is rather complex and multifaceted, 

The Calile has no doubt proven that 

championing its location and community 

while providing a unique experience that 

goes above and beyond what is expected of 

a five-star hotel sets them apart in the global 

hospitality industry. 

The Peninsula - Istanbul (American Express Travel One to Watch Award) Passalacqua (No. 2) 

/ 14 

REVIEW

NEWS/ WARATAH DEBT CAPITAL 

FLEXIBLE CAPITAL TO GROW AND SUCCEED 

WARATAH DEBT CAPITAL TAKES US THROUGH HOW HOSPITALITY BUSINESSES CAN FIND CAPITAL SOLUTIONS 

IN CHALLENGING TIMES. 

It’s no secret that interest rates are 

starting to take their toll on businesses, 

and nowhere is this more apparent than in 

the hospitality industry. 

The impact is really a triple whammy 

when it comes to pubs with reduced 

purchasing power from punters, higher 

interest bills on debt, and greater 

capitalisation rates applied to valuations. 

When you combine this with the 

inflationary uptick in the cost of goods 

and wages, it can seem like it’s all 

one-way traffic. 

Despite the tougher conditions (let’s leave 

the resilience of the gaming room out of 

this for now), it’s in this market that good 

publicans can shine. It’s also a market that 

is likely to present some opportunities for 

operators who can find the capital. 

Searching for capital, banks are the logical 

starting point, as they are undoubtedly 

the cheapest cost of capital you are likely 

to find. If you are running a lowly geared, 

well-performing hotel operation without 

the need for capital beyond their appetite, 

then well done! 

But what if you need more money than 

they are willing to lend to fund that 

renovation, acquire some additional 

entitlements, buy your business partner 

out, or fund that acquisition you’ve been 

looking at? 

IT’S NO SECRET THAT 

INTEREST RATES 

ARE STARTING TO 

TAKE THEIR TOLL 

ON BUSINESSES, AND 

NOWHERE IS THIS MORE 

APPARENT THAN IN THE 

HOSPITALITY INDUSTRY. 

What if you are still profitable, but rising 

rates have impacted the capitalisation 

rate applied to your valuation and your 

financier is looking for you to reduce debt 

right when you need to be reinvesting that 

money back in the business? 

It’s in these circumstances that engaging 

with a flexible capital partner can be a 

prudent move. What are we talking about 

when we say flexible capital? 

We are talking about capital that looks 

at your business with the lens of what 

capital you need to succeed, considering 

how you are trading and where you are 

heading without the need to overlay a 

one-size-fits-all lending policy that most 

senior lenders have. 

Waratah Debt Capital provides capital 

solutions solely to the hotel and hospitality 

industry with the ability to be flexible 

in how we provide funding to suit the 

requirement, whether that be in the form 

of senior debt, mezzanine debt, or even 

equity solutions. 

It’s our aim and indeed our business 

model to help businesses stretch 

through the period of increased capital 

requirements and get them back into 

cheaper bank funding as soon as possible. 

Our goal is to work with hoteliers and 

publicans to find the capital needed to 

take advantage of opportunities, execute 

plans, and create long-term value. So, if 

you have a growth mindset but feel capital 

constrained, we’d love to have a chat with 

you and see what we can do. 

REVIEW / 15

ENHANCE, NOT COMPROMISE 

DEMONSTRATING CONTINUED SUSTAINABILITY LEADERSHIP, CRYSTALBROOK 

COLLECTION HAS BECOME THE FIRST HOTEL BRAND IN THE COUNTRY TO SECURE A 

SUSTAINABILITY-LINKED LOAN WITH THE COMMONWEALTH BANK OF AUSTRALIA. 

This innovative financial product 

underscores the growing importance of 

environmental, social, and governance 

factors in hospitality, marking a significant 

milestone in the Australian hotel landscape. 

The sustainability-linked loan, which is 

a relatively new concept in the financial 

world, is designed to incentivise and 

support companies that demonstrate a 

strong commitment to green initiatives. 

Unlike traditional loans, these tie the 

borrower’s cost of debt directly to their 

sustainability performance, incentivising 

them to achieve ambitious, predetermined 

environmental or social targets. 

Chief executive officer of Crystalbrook 

Collection, Geoff York, said this loan is a 

testament to their unwavering commitment 

to sustainability leadership in the 


“It not only provides us with the financial 

flexibility to further our sustainability 

initiatives, but also validates our efforts 

to date. 

“Increasingly, companies require 

evidence of sustainability policies as a 

precursor to engagement, so we hope 

the Commonwealth Bank of Australia’s 

recognition of our commitment will help 

to support both our sustainability and 

business outcomes,” he said. 

Crystalbrook Collection is one of Australia’s 

leading independent hospitality groups, 

with each hotel in its portfolio carrying an 

authentic expression of location, a passion 

for responsible luxury, carefully curated 

design, and a twinkle of fun for a uniquely 

enriching experience. 

With the introduction of the new 

sustainability-linked loan, the company is 

required to meet their green performance 

targets, which are focused on minimising 

water usage and waste, reducing carbon 

emissions, and enhancing energy 

efficiency across their venues. 

/ 16 

REVIEW

NEWS/ CRYSTALBROOK COLLECTION 

CRYSTALBROOK COLLECTION USES 

TECHNOLOGY SUCH AS IN-ROOM IPADS AND 

MOBILE CHECK-INS TO CREATE PAPERLESS 

ENVIRONMENTS AND EXPERIENCES. 

The hotel group has already made a name 

for itself in the sustainable hospitality 

space, being the first in Australia to achieve 

100% waste-free bathrooms. At a glance, 

Crystalbrook Collection: 

• operates a single-use plastic free 

environment – no plastic straws, 

water bottles, or single-use bathroom 

amenity bottles 

• uses recycled materials in construction 

• has saved over four million plastic bottles 

from entering landfill in the past two years 

• uses technology such as in-room iPads 

and mobile check-ins to create paperless 

environments and experiences 

• is working towards a target of sourcing 

80% of fresh produce from within a threehour 

drive of each hotel 

• has partnered with TerraCycle to provide a 

zero-waste approach to coffee capsules 

• uses recycled and upcycled materials, 

including key cards made from recycled 

wood, coat hangers made from recycled 

paper, and toothbrushes made from sugar 

cane and corn starch 

Executive general manager of the 

Commonwealth Bank of Australia’s major 

client group, Chris Williams, said they are 

delighted to support the company’s ecofriendly 

initiatives with the sustainabilitylinked 

loan. 

“Crystalbrook Collection is already 

setting industry standards, and we are 

proud to continue our partnership as they 

set even more ambitious sustainability 

targets,” he said. 

For the past three years, the hospitality 

group has used Earth Check (an 

independent measurement platform) 

to benchmark their environmental 

performance across the industry. This 

rigorous assessment has validated their 

leading position, with multiple hotels 

being in the 100th percentile across 

key performance metrics, specifically in 

emissions, energy, and water usage. 

The company’s three Cairns hotels – 

Crystalbrook Riley, Crystalbrook Bailey, 

and Crystalbrook Flynn – as well as its 

Brisbane hotel, Crystalbrook Vincent, and 

Newcastle hotel, Crystalbrook Kingsley, 

have all received silver level certification 

from EarthCheck. 

Crystalbrook Byron has also received silver 

certification, and is home to three thriving 

honeybee colonies housed within their own 

Flow Hives. These bees forage up to 20 

square kilometres, with their honey being 

served to customers as part of the hotel’s 

commitment to offering local, organic, and 

sustainable cuisine. 

It’s hoped that initiatives like these, paired 

with the sustainability-linked loan, will 

inspire other players in the Australian 

hospitality industry, potentially spurring a 

wave of green investments and highlighting 

the growth of sustainable finance amongst 

a more diverse set of businesses. 

As Australia grapples with the challenges 

of climate change and environmental 

degradation, financial products like 

sustainability-linked loans are proving to 

be a powerful tool in supporting hospitality 

businesses to accelerate their transition into 

more eco-friendly business practices. 

REVIEW / 17

NEWS/ ARISTOCRAT 

WHAT FOLLOWS LIGHTNING? 

ARISTOCRAT’S QUEENSLAND MANAGER, NICK BAINBRIGGE, TALKS ALL 

THINGS NEW IN GAMING. 

The thunder’s coming to Queensland soon! 

One of the biggest stars of the recent 

Australasian Gaming Expo (according to 

everyone I spoke to) was Thunder Empire. 

It’s a ‘Hold & Spin’ game, but its new take 

on the famous mechanic is different from 

anything we’ve seen. It features ‘Hold & 

Spin Again’ for multiple retriggers of the 

feature. Players will experience at least two 

retriggers quite frequently, which will bring 

potentially larger prizes. 

Players trigger this feature with a 

combination of any six Cash On Reels or 

special pink lightning overlays. Once in 

Hold & Spin, if a player lands six Cash On 

Reels in conjunction with the pink lightning 

overlays on top, the Hold & Spin will 

retrigger, potentially again and again. 

There are four games in Thunder Empire 

– King Samurai, Inca Diamonds, Magic 

Emperor, and Mongolian Empress – with 

two different math models, all featuring 

stand-out branding with male or female 

warriors. The vivid pink lightning is different 

from anything on gaming floors today, so 

players will notice these games for sure. 

The games’ feature hit rate with the ability 

to increase the larger Cash On Reel 

values when also getting the retrigger 

feature will be a fantastic fit for players in 

Queensland hotels. 

WE ARE THUNDEROUSLY 

EXCITED TO LAUNCH 

THIS HIGHLY 

ANTICIPATED GAME 

IN THE QUEENSLAND 

MARKET, SO WATCH THIS 

SPACE (AND YOUR INBOX) 

FOR THE OFFICIAL 

LAUNCH DATE. 

If you want to find out more, reach 

out directly to your local Aristocrat 

representative. 

/ 18 

REVIEW

Here's 

cheers 

The 

QHA Podcast 

LISTEN IN TO THE BACKSTORY 

BEHIND THE INDIVIDUAL SUCCESS 

STORIES, THE LATEST PRODUCT 

RELEASES AND EVEN GET TO KNOW 

THE DECISION-MAKERS THAT 

IMPACT OUR INDUSTRY 

TUNE IN EACH MONTH ON 

YOU CAN ALSO LISTEN AT QHA.ORG.AU

FROM LITTLE 

ACORNS 

SPANNING 114 HECTARES OF SUBTROPICAL RAINFOREST, TAMBORINE MOUNTAIN GLADES 

NOW ATTRACTS OVER 200,000 VISITORS EACH YEAR. YET, DESPITE ITS GROWTH AND 

EVOLUTION, THE VENUE CONTINUES TO BE NOSTALGIC FOR A LOT OF US WHO GREW UP 

IN SOUTH EAST QUEENSLAND. 

/ 20 

REVIEW

FEATURE/ TAMBORINE MOUNTAIN GLADES 

Found underneath the sprawling 

canopy of the Gold Coast hinterland, 

the resort sets itself apart not just 

because of its breathtaking location 

and varied accommodation, but also 

because it offers up uniquely delightful 

experiences such as the ones found in 

Thunderbird Park. 

Many readers may be more familiar with 

the venue’s original name, Cedar Creek 

Lodges. Despite undergoing a major 

rebrand earlier this year, the property’s 

legacy, family values, and purpose 

remain the same as it prepares to 

showcase our state’s natural wonders in 

the Brisbane 2032 Olympic Games. 

Chief executive officer at Tamborine 

Mountain Glades, Judi Minnikin, said 

the rebrand was a natural progression 

that better reflects the resort’s growth 

in addition to the wide range of 

experiences it offers. 

“WE PROVIDE A 

WIDE RANGE OF 

ACCOMMODATION 

OPTIONS, FROM CHIC 

GLAMPING TENTS 

TO LUXE LODGES, 

CATERING TO EVERY 

STYLE OF TRAVELLER.” 

“Our resort is the result of a 25-year-old 

tourism love affair that began in 1999 

with my husband, Bob, and me. Over the 

years, despite numerous challenges like 

financial hardships, natural disasters, 

and shifts in tourism trends, we stayed 

committed to our vision of creating an 

extraordinary nature-based experience. 

“Cedar Creek Lodges no longer 

represented the scope of what 

we’ve built, which is a variety of 

accommodation options, awardwinning 

wedding and conference 

spaces, a superb restaurant and lounge 

bar, and exciting adventures. 

“Rebranding marks a new chapter for 

our venue, which continues to undergo 

sensational developments such as 

the new Vista Suites and the soon-tolaunch 

SOL Elements – a Japaneseinspired 

bathhouse,” she said. 

REVIEW / 21

It would come as no surprise that 

tourism is one of the largest industries 

in the Scenic Rim. Nearly 3,000 people 

are employed in this sector, which 

contributes over $250 million to a region 

that has experienced a 25% increase in 

visitation over the past five years. 

This growth can be attributed to the 

increase in overnight visitors, which 

means the diversity, enjoyment, and 

style of accommodation provided 

by venues such as Tamborine 

Mountain Glades is essential for 

driving the growth of Queensland’s 


Judi said the core reason why people 

travel to the Gold Coast hinterland is to 

escape, reconnect with nature, and have 

unforgettable experiences, which is why 

they aim to cover all of these bases. 

“Whether it’s adrenaline-pumping 

activities like ziplining and fossicking 

for crystals or relaxing in stylish lodges, 

we aim to offer something for everyone. 

Our goal is to make each guest feel 

rejuvenated, excited, and connected – 

whether they’re here for romance, family 

vacations, or corporate retreats. 

“Our design is deeply inspired by the 

natural beauty of the mountain itself. 

We’ve worked hard to create spaces that 

are in harmony with the environment, 

offering luxurious comfort while 

maintaining a connection to nature. 

Each detail, from the architecture to 

the art, is meant to enhance the natural 

ambience and make every space feel 

atmospheric and welcoming. 

“We provide a wide range of 

accommodation options, from chic 

glamping tents to luxe lodges, catering 

to every style of traveller. Our dining 

experiences are equally diverse, with the 

Rainforest Restaurant offering seasonal 

flavours and the Terrace Café providing 

quick bites and amazing coffee. 

“Each of our experiences is designed 

to make guests feel at home while still 

offering something different and special. 

This is such an important balance for 

us,” she said. 

For those of you wondering, the iconic 

Thunderegg Crystal Mine is still alive 

and thriving, and continues to offer 

the unique opportunity for guests to 

fossick for ancient treasures. Meanwhile, 

visitors seeking out something more 

adrenaline-pumping can take on the 

TreeTop Challenge – Australia’s largest 

high ropes adventure park featuring 180 

challenges and 18 ziplines. 

Catered towards younger guests, 

the resort’s newest addition, Dig IT, 

allows children to operate real miniexcavators 

under expert supervision, 

making it another memorable hands- 

/ 22 

REVIEW


“WE’VE ALSO MADE SURE THAT TAMBORINE 

MOUNTAIN GLADES IS AN IDEAL VENUE 

FOR HOSTING UNFORGETTABLE WEDDINGS, 

CONFERENCES, AND SPECIAL EVENTS. HERE, 

THERE’S ALWAYS SOMETHING EXCITING AND 

MEMORABLE HAPPENING FOR EVERY GUEST.” 

on experience that adds to the venue’s 

reputation for activities that are just as 

quirky as they are fun. 

Of course, group sales manager, Tamara 

Gray, told us that Tamborine Mountain 

Glades is not just about the rush of it all. 

“Our serene bush walks through the 

natural rainforest provide a peaceful way 

for visitors to reconnect with nature. The 

self-paced walking trails are perfect for 

those who want to soak in the beauty 

of the untouched rainforest, offering 

stunning views and a calming escape 

from the bustle of everyday life. 

“For something truly special, our inhouse 

guests have exclusive access to 

swimming in the crystal-clear waters 

of Cedar Creek, which runs through 

our property. This hidden gem is a 

refreshing dip surrounded by nature and 

is a tranquil experience that just can’t be 

found anywhere else. 

REVIEW / 23

Bob and Judi Minnikin 

“We’ve also made sure that Tamborine 

Mountain Glades is an ideal venue 

for hosting unforgettable weddings, 

conferences, and special events. Here, 

there’s always something exciting and 

memorable happening for every guest,” 

she said. 

In August, Tamborine Mountain Glades 

became proudly certified by EcoTourism 

Australia in the Nature Tourism category. 

To achieve this, the property underwent 

thorough assessment and auditing 

that proved it operates to the highest 

level of sustainability practices in line 

with the Global Sustainable Tourism 

Council (GSTC). 

The certification is no doubt a great 

addition to the resort’s sizeable awards 

cabinet, especially since it represents 

a movement that is highly valued in 

modern tourism today. 

Tamara said they are incredibly proud to 

be certified by EcoTourism Australia. 

“Ecotourism is what we are all about, as 

it allows our guests to reconnect with 

nature while also helping them enjoy a 

peaceful yet meaningful retreat. 

“We are deeply committed to protecting 

the environment and supporting 

our community through responsible 

tourism. It’s not just about minimising 

our impact, but also educating guests 

on how to enjoy nature responsibly. 

“People are becoming more aware of 

their environmental impact and are 

seeking out destinations that offer 

responsible, nature-based experiences. 

In hospitality, focusing on sustainability 

is becoming vital, as it ensures the 

beautiful surroundings that people 

travel here for are preserved for future 

generations,” she said. 

It’s clear that Tamborine Mountain 

Glades has an important role to 

play in the future of Queensland’s 

hospitality industry, especially as the 

Brisbane 2032 Olympic Games creep 

ever closer. 

Perfectly positioned between the 

capital city and the Gold Coast, 

the resort is highly accessible and 

perfectly showcases Australia’s iconic 

subtropical rainforests in a unique, safe, 

and engaging way. 

SOL Elements, a new wellness 

facility set to open on the peninsular 

of Lake Waterlily in 2025, is just one 

of the many exciting developments 

the property is planning in the 

coming years. 

Inspired by Japanese onsens, the 

bathhouse will provide a serene space 

for guests to unwind with treatments 

that focus on reconnecting the mind, 

body, and soul. 

Judi told us that Tamborine Mountain 

Glades will continue to evolve and 

improve, as the venue’s adaptivity is 

one of the main reasons that it has 

thrived for so long. 

“Whether we’re revitalising our current 

accommodation options or further 

enhancing the experiences we have 

on-site, we always aim to stay ahead of 

the curve to keep things exciting for our 

returning and new guests alike. 

“Our journey has been one of love 

and resilience. We’ve grown with the 

industry, but our vision remains the 

same – to provide an unforgettable 

experience for every visitor,” she said. 

/ 24 

REVIEW


“WHETHER IT’S ADRENALINE- 

PUMPING ACTIVITIES LIKE ZIPLINING 

AND FOSSICKING FOR CRYSTALS OR 

RELAXING IN STYLISH LODGES, WE AIM 

TO OFFER SOMETHING FOR EVERYONE.” 

REVIEW / 25

OLGR/ VICTORIA THOMSON 

SAFER SCHOOLIES 

AS WE RAPIDLY APPROACH THE END OF ANOTHER BUSY YEAR, LICENSEES – PARTICULARLY 

THOSE IN SOUTH EAST QUEENSLAND – WILL BE SEEING THE THRONG OF EXCITED SCHOOL- 

LEAVERS ON THE HORIZON. 

As these young people from across 

Australia prepare for their final exams 

before embarking on this annual 

pilgrimage to Queensland’s coastal 

hotpots for Schoolies, our industry – from 

licensees to law enforcement and a 

multitude of other government and nongovernment 

organisations – must also 

get ready. 

It is important to remember that there 

is no one organiser of Schoolies and 

no official ‘Schoolies Festival’. Schoolies 

occurs whenever and wherever groups 

of young people gather to celebrate the 

end of their schooling. Although the Gold 

Coast is typically the destination of choice 

for the majority, there are likely to be teens 

in high spirits celebrating the end of high 

school scattered across the state. 

Likewise, the Safer Schoolies Gold Coast 

Response is not an event or festival 

to attract school leavers to the Gold 

Coast. Rather, it is a safety response 

implemented to manage the population 

growth of school leavers who choose to 

book their end-of-year celebrations on the 

Gold Coast. 

While the Queensland Government does 

not promote these celebrations, we realise 

there is a need to support any underage 

and unsupervised Year 12 school leavers 

who may be present, and will continue 

to deliver an appropriate safety response 

in Surfers Paradise during the week-long 

celebration period (Saturday 16 to Friday 

22 November 2024). 

OPERATIONAL 

CONSIDERATIONS 

ARE REVIEWED AND 

EVALUATED EACH YEAR 

IN CONSULTATION 

WITH STAKEHOLDERS, 

WITH THE PRIMARY 

OBJECTIVE OF KEEPING 

YOUNG PEOPLE SAFE. 

If there is one fact licensees and venue 

staff should keep in mind during 

Schoolies, it’s that more than half of those 

registered to attend will be under 18 

during the festivities. 

Licensees are also reminded to make sure 

their staff are up to date on their training 

and be alert for minors trying to use a 

false ID to gain entry to their premises. If 

a physical ID is taken from a school leaver 

or other person because it is believed to 

be fake, has been tampered with, or the 

person is not the person recorded on 

the ID, the ID should be given to officers 

from the Office of Liquor and Gaming 

Regulation (OLGR). 

Many Year 12 leavers may use digital ID 

apps (both Queensland and interstate 

drivers licenses available in digital form). 

Please ensure your staff are familiar with 

each state’s digital licence checking 

app. Importantly, licensees/staff cannot 

confiscate phones containing fake 

digital IDs. 

The OLGR will also be focused on under- 

18s in licensed premises, with officers 

attending numerous venues to conduct 

compliance checks. During these checks, 

officers will be reviewing Responsible 

Service of Alcohol practices, offences 

related to the supply of alcohol to minors, 

and ID offences. 

Education is a priority for OLGR officers, 

who will also take the opportunity to 

speak with school leavers to provide them 

with advice, inform them on the law, and 

most importantly, help ensure their safety. 

At the end of the day – or week in this 

case – making sure our Schoolies make 

it through their celebrations safely is our 

shared responsibility. 

/ 26 

REVIEW

LEGAL MATTERS/ CURT SCHATZ 

BIG BROTHER IS WATCHING, BUT LEGALLY 

IN QUEENSLAND, THE USE OF CLOSED-CIRCUIT TELEVISION (CCTV) CAMERAS IN LICENSED VENUES HAS BECOME AN IMPORTANT 

TOOL IN MAINTAINING PUBLIC SAFETY, DETERRING CRIMINAL OR ANTISOCIAL ACTIVITIES, AND OTHERWISE ENSURING COMPLIANCE 

WITH REGULATORY REQUIREMENTS. 

The installation of CCTV cameras in 

licensed venues such as pubs and 

hotels is mandatory under certain 

circumstances (for example, local 

government requirements or specific 

conditions on a liquor licence) as part 

of the state’s efforts to maintain a safer 

nightlife environment. This article explores 

the legal requirements surrounding CCTV 

cameras, storage of footage, and general 

recommendations to strengthen your 

compliance in the event of an incident. 

Requirements for CCTV equipment 

If your venue is required to have CCTV, 

you must adhere to the following (this is 

not exhaustive): 

• CCTV must be installed at each 

entrance and exit of the licensed 

venue that provides access for 

patrons and clearly records all 

patrons entering or leaving and any 

interactions between the patrons and 

crowd controllers/staff 

• CCTV must be operational and 

recording from 8:00pm and ending 

at least one hour after the close of 

business 

• signage must be displayed to make 

patrons aware that CCTV is installed 

• time stamps must be fixed to any 

recordings 

• the equipment must be checked no 

later than 12:30am to ensure it is 

operating effectively, and the details 

of this check must be recorded in a 

register 

• every six months, the CCTV equipment 

and related devices must be checked 

and certified (with the certification to 

be recorded in a register) 

Please note that you are required to stop 

selling liquor and close the venue if the 

equipment is not operational between 

1:00am and your ordinary closing time. 

Requirements for storage of recordings 

If you are required to have CCTV, you 

must also adhere to strict storage 

requirements as follows (this is not 

exhaustive): 

• the CCTV equipment must be able 

to store each recording for at least 28 

days 

• any related devices used for storing 

recordings made by the CCTV must 

be able to store each recording for at 

least one year 

• the equipment and any related 

devices must be able to produce a 

digital copy of each recording stored 

• the recordings must be stored in a 

place that is only accessible to the 

licensee or a person authorised by 

the licensee 

• the recordings must be kept and 

available for inspection and viewing by 

an investigator at all times in line with 

legislative requirements unless given 

to an investigator and the investigator 

has confirmed by written notice that 

the recording is viewable 

• recordings are to be deleted within 

30 days after the end of the 28-day 

retention period (or within 30 days 

after the end of the one-year retention 

period if the recording contains 

footage of an incident) 

General recommended actions 

In addition to complying with the 

minimum requirements as set out above, 

we recommend the following actions 

which will be to your benefit in the event 

of an incident and any subsequent 

investigation: 

• complete a cost/benefit analysis 

on going beyond the minimum 

requirements required under 

legislation (for example, better-quality 

cameras, additional cameras at 

different angles and throughout the 

venue, retaining footage for longer 

durations, frequent maintenance, and/ 

or upgrades as required) 

• ensure all incidents are recorded 

in your incident register and it is 

otherwise kept up to date 

• consider performing staff interviews 

or completing more detailed reports 

for serious incidents, which you will be 

able to call upon in the likely event of 

an investigation 

If your venue is not compliant with 

the applicable legislation, it is strongly 

recommended you engage experienced 

professionals to provide advice that is 

appropriate and tailored to your venue’s 

needs to avoid costly penalties and 

difficult encounters with the Queensland 

Police Service (QPS), Office of Liquor and 

Gaming Regulation (OLGR), and 

the judiciary. 

However, even if your venue is not legally 

required to have CCTV installed, it is 

strongly recommended this is considered 

and implemented to contribute to public 

safety, deter criminal or antisocial behaviour, 

and otherwise protect your business 

operations from any potential legal 

ramifications or future legislative changes. 

Please don’t hesitate to contact me on 

07 3224 0230 if I can assist you with this. 

REVIEW / 27

LOWER FEES AND MORE INVESTMENT CHOICE 

HOSTPLUS RECENTLY IMPROVED ITS PRODUCT OFFERING, REDUCING FEES AND PROVIDING 

MEMBERS WITH EVEN MORE CONTROL OVER THEIR INVESTMENTS. 

Lower fees and costs 

Hostplus has removed one of the 

fees that forms part of members’ 

administration and investment fees 

and costs. The Trustee Fee, which was 

introduced in March 2022, was removed 

in September 2024. Lower investment 

fees and costs also apply to the super 

fund’s Balanced, Australian Shares, and 

International Shares investment options. 

That means more money in members’ 

accounts, where it belongs. 

Three new indexed investment 

options 

With Hostplus, members can choose how 

their super is invested. The super fund 

offers a variety of investment options to 

suit different members’ preferences. 

In October, Hostplus added three new 

diversified indexed investment options 

to its range. An indexed option is mostly 

‘passively managed’. This means the new 

options aim to track the returns of the 

markets in which they invest, aiming to 

minimise associated investment fees and 

costs. The new additions mean a wider 

range of lower-cost investment choices 

are now available to members. 

That’s a plus. 

Balanced (MySuper, where most 

Hostplus members invest 1 ) 

Indexed Growth 

Indexed Conservative Balanced 

Indexed Capital Stable 

Investment style 

Focused on delivering the best net 

returns for a given level of risk 

Focused on minimising investment fees 

and costs 


and costs 


and costs 

Level of 

investment risk* 

Growth assets 

exposure target 

Minimum 

time frame 

Medium to high 76% Five years+ 

High 90% Seven years+ 

High 55% Five years+ 

Medium 37% Five years+ 

*The level of investment risk is based on an industry-wide standard risk measure. It shows the number of expected negative annual returns over 

a 20-year period. 

Three new indexed 

investment options 

/ 28 

REVIEW

SUPERANNUATION 

 

1. Indexed Growth 

This option has a higher allocation to shares 

(approximately 90%), and a smaller allocation to 

bonds and cash. It’s designed for people who can 

tolerate the ups and downs of markets in the short 

term, with the aim of delivering moderate returns 

over the long term (on average, 2.5% above 

inflation annually). 

2. Indexed Conservative Balanced 

This option has a roughly equal allocation to 

shares (55%) and bonds and cash (45%). It’s 

designed to be less vulnerable to the ups and 

down of share markets in the short term, while 

aiming to deliver modest returns over the long 

term (on average, 2% above inflation annually). 

3. Indexed Capital Stable 

This option has a lower allocation to shares (37%) 

and a higher allocation to cash and bonds (63%). 

The option aims to deliver modest returns over 

the long term (on average, 1.5% above inflation 

annually). 

You can find more information 

about Hostplus’ investment options at 

hostplus.com.au/investments. 

CALENDAR 

DECEMBER 

2024. 

RMLV 

 

 

 

 

 

 

CLO/GNT 

 

 

 

Disclaimers: 

[1] 

As at 30 June 2024. 

This information is general advice only and does not take into 

account your personal objectives, financial situation or needs. 

You should consider if this information is appropriate for you 

in light of your circumstances before acting on it. Please read 

the relevant Hostplus Product Disclosure Statement (PDS), 

available at hostplus.com.au before making a decision about 

Hostplus. For a description of the target market, please read 

the Target Market Determination (TMD), available at hostplus. 

com.au. Past performance is not a reliable indicator of future 

performance and should never be the sole factor considered 

when selecting a superannuation fund. 

Issued by Host-Plus Pty Limited ABN 79 008 634 704, AFSL 

244392 as trustee for the Hostplus Superannuation Fund (the 

Fund) ABN 68 657 495 890, MySuper No 68 657 495 890 198. 

RMLV 

 

 

 

BOOK TRAINING NOW

IN GOOD 

COMPANY 

GOOD DRINKS HAS ACHIEVED EXTRAORDINARY GROWTH IN THE LAST 

FEW YEARS. KNOWN AS THE HOME OF AUSTRALIA’S MOST LOVED 

INDEPENDENT BRANDS, THEY’RE NOW THE FOURTH BIGGEST BEER 

SUPPLIER IN THE COUNTRY. SO, HOW DID THEY DO IT? 

/ 30 

REVIEW

INSIGHTS/ GOOD DRINKS AUSTRALIA 

Well, in the words of the brand’s founder, John Hoedemaker, 

they are far from a one-trick pony, and know a thing or two 

about being engaging, nimble, energetic, and well-resourced 

in a rather hectic industry. 

In 2002, Good Drinks kicked off with a bang, opening Gage 

Roads Brew Co over in Western Australia. Thanks to its 

summery aesthetic, grassroots values, and approachable 

branding, the brewery’s beers and ciders were a big hit 

amongst Aussies. 

At a time when the cans of Gage Roads were starting to be 

found in beer coolers, bottle shops, and venues across the 

country, Good Drinks was successful enough to purchase the 

Matso’s franchise in 2018 – but that’s just the tip of the iceberg. 

Ever since then, the company has not only adopted more 

thriving Australian-owned businesses (and an exclusive deal 

with Perth’s Optus Stadium), but has also taken on licencing 

agreements with international brands including Miller, Coors, 

Magners, Rekorderlig, and San Miguel. 

When asked about how the company managed to gain 

traction so quickly, head of sales and marketing for Good 

Drinks, Mick McKeown, said it has something to do with the 

integrity of their core beer brands and their sales, which is 

rapidly growing in Queensland and across the nation. 

“SHAPED BY THE LIVELY BRANDS IT 

OWNS, MICK SAID GOOD DRINKS IS 

ALL ABOUT HAVING A LITTLE BIT OF 

FUN AND NOT TAKING THINGS TOO 

SERIOUSLY, WHICH IS EXACTLY WHAT 

DREW HIM TO THE COMPANY IN THE 

FIRST PLACE.” 

REVIEW / 31

“We’ve obviously had very rapid growth 

in the last five years, but Gage Roads 

and Matso’s have been our staples. 

They’ve had a huge impact on the 

Australian alcohol scene in the last 20 

years, and most importantly, are trusted 

brands that people can rely on. 

“Gage Roads is all about enjoying 

Australia’s culture and coastal lifestyle. 

It’s definitely not a passive brand, and 

has a certain energy to it. Just think fourwheel 

drives, surfing, and spending time 

with your mates in the outdoors. These 

are such revered pastimes for Aussies, so 

people gravitate towards that. 

“On the other hand, Matso’s is this 

beautiful, unique, and eclectic brand from 

Broome. Originally, people would fly all 

the way out there just to get a taste of 

their beer. Being the very birthplace of 

the alcoholic ginger beer category, the 

brewery is all about originality, innovation, 

and great personalities. 

“That’s the thing about Good Drinks 

– the beers and products we have 

are of the utmost quality, and we put 

everything into making them taste 

amazing,” he said. 

Named after the strip of ocean 

that separates Rottnest Island and 

Freemantle, Gage Roads Brew Co 

started out with an ethos around 

freedom and doing their part to protect 

our beloved coastlines – a culture that is 

alive and well within the business to this 

day. Although it needs no introduction, 

the brand’s most popular brew is its 

multi-award-winning Single Fin Summer 

Ale, which is recognisably tropical, lightbodied, 

fruity, and sessionable. 

Complementing Gage Roads is the 

remainder of Good Drinks’ colourful 

portfolio, which includes Alby’s Lager, 

Hello Sunshine, Rider, and of course 

Matso’s – the creator of Australia’s first 

alcoholic ginger and mango beers, 

brewed to beat the heat and humidity 

of Broome. 

Shaped by the lively brands it owns, Mick 

said Good Drinks is all about having a 

little bit of fun and not taking things too 

seriously, which is exactly what drew him 

to the company in the first place. 

“Our purpose here is to make our 

country a more sociable place, one 

good drink at a time. Our down-to-earth 

nature is something different and has 

/ 32 

REVIEW


“THANKS TO ITS 

SUMMERY AESTHETIC, 

GRASSROOTS VALUES, AND 

APPROACHABLE BRANDING, 

THE BREWERY’S BEERS 

AND CIDERS WERE A BIG 

HIT AMONGST AUSSIES.” 

helped us to grow as a force in Australia’s 

alcohol market. Basically, that’s our goal – to 

disrupt the beer and cider category. 

“Right now, we are continuing to expand and 

put a lot of energy into Queensland. There 

are definitely similarities between Western 

Australia and the Sunshine State in terms 

of the locals and their love of the coast. Of 

course, in addition to the brewery’s spiritual 

home in Broome, Matso’s now has a new 

location on the Sunshine Coast, which is 

very exciting. 

“We looked long and hard for where we 

were going to set up the new venue, but we 

strongly gravitated towards Eumundi. Now, 

Matso’s is considered a really great day trip 

for people visiting the Sunshine Coast. We 

are loving what that location is doing for us,” 

he said. 

REVIEW / 33


“GAGE ROADS IS ALL ABOUT ENJOYING AUSTRALIA’S CULTURE AND 

COASTAL LIFESTYLE. IT’S DEFINITELY NOT A PASSIVE BRAND, AND HAS 

A CERTAIN ENERGY TO IT. JUST THINK FOUR-WHEEL DRIVES, SURFING, 

AND SPENDING TIME WITH YOUR MATES IN THE OUTDOORS.” 

Of course, hospitality is ingrained in 

the Good Drinks brand, with its many 

venues across Freemantle, Broome, and 

Eumundi being made up of charming 

spaces where guests can watch the 

world go by with their mates while 

enjoying great food and cracking beers. 

The company has also long backed 

grassroots initiatives in these 

communities while helping support 

venues with events and festivals. 

Mick told us that getting behind local 

businesses is important for Good 

Drinks, as they feel it’s the best way to 

make a positive impact. 

“Surfing is a huge part of Gage Road’s 

DNA. Over in Western Australia, our 

founders are big surfers, so a lot of 

the artwork and vibes surrounding 

the brand are about that lifestyle. We 

do plenty of surfing sponsorships 

and beach cleans, and support plenty 

of local boardrider clubs. Matso’s is 

also doing a little bit with the Noosa 

Triathlon this year. 

“What really defines our brand is the 

people. We’re proud to support both 

ends of the Queensland professional 

basketball scene, including the Brisbane 

Bullets and, more recently, the Cairns 

Taipans. We are also involved with the 

Adelaide Crows, Sydney Sixers, and 

some great local rugby and golf clubs. 

“We’ve always had a strong association 

with local artists as well. In Broome, 

there was an artist residency next door 

to Matso’s, so there would always be 

these talented people contributing to 

the brand. That’s also what we love 

about Eumundi – it’s a bit of an artistic 

melting pot,” he said. 

With ‘independent’, ‘local’, and 

‘Australian-owned’ perking up the ears 

of more and more everyday Aussies, 

Queensland has certainly embraced 

Good Drinks’ motley of brews bursting 

onto the national beer and cider scene. 

In addition to helping hospitality 

businesses cater to the diversifying 

tastes of customers, Mick said they 

want to meet more people and foster 

more connections. 

“We’re simply here to work together 

with our on-premises partners 

and grow into a bigger part of the 

Queensland market, which we feel 

like we can do now that we’ve got a 

hospitality home in Eumundi. 

“Above all else, Good Drinks is really 

looking forward to investing further in 

our customer’s businesses in every part 

of this great state – in the outback, on 

the coast, or in the city,” he said. 

/ 34 

REVIEW

REVIEW / 35

TRAINING & SAFETY RTO 30826/ THERESE KELLY 

IDENTIFYING SKILLS GAPS IN YOUR WORKFORCE 

IN A WORLD WHERE CHANGE IS THE ONLY CONSTANT, BUSINESSES MUST WORK TO STAY AHEAD IN THE COMPETITIVE 

LANDSCAPE, ESPECIALLY WITHIN THE HOSPITALITY SECTOR. 

One of the key factors for success is 

not just technological advancement or 

innovative services, but in the skills and 

competencies of the workforce. Identifying 

and addressing skills gaps in your team 

is not only an operational necessity but a 

strategic imperative that can help shape 

the future success of your business. 

A skills gap refers to the difference 

between the skills required for effective 

role performance and those that 

employees or teams currently possess. 

This gap can come from various factors, 

including technological advancements, 

changing industry standards, or shifting 

consumer demands. For hospitality 

businesses to thrive, it’s essential to 

continually assess and identify these skills 

gaps to equip your workforce for current 

and emerging challenges. 

Understanding where skills are lacking 

provides businesses with the opportunity 

to implement targeted training programs 

that enhance employee performance and 

productivity. In an industry that heavily 

relies on service quality and customer 

satisfaction, employees equipped with 

the right skills can significantly impact a 

business’s reputation and success. 

Businesses recognising the importance 

of professional development often find 

themselves in a favourable position 

to attract top talent. They also benefit 

from retaining current employees who 

appreciate growth opportunities. By 

actively addressing skills gaps, businesses 

demonstrate their commitment to career 

advancement and building a loyal 

and dedicated workforce that thrives 

on development. 

By identifying skills gaps, businesses can 

proactively tailor their training initiatives 

to ensure their teams are not just 

reactive but proactive in embracing new 

opportunities and challenges. 

Employees who see support for their 

development tend to be more engaged 

and satisfied with their roles. This fosters 

a positive workplace culture, which is 

essential for employee retention and 

overall productivity. A collaborative 

atmosphere encourages communication 

and growth, positioning the business 

favourably in the industry. 

To effectively identify skills gaps within 

your organisation, consider implementing 

various strategic approaches: 

1. Regular evaluations 

Utilise employee self-assessments, 

performance reviews, and managerial 

feedback to pinpoint specific skill 

gaps. Developing frameworks that 

cater to your industry’s needs can 

clarify both hard and soft skills crucial 

for performance. 

2. Job description analysis 

Review job descriptions alongside 

performance criteria to identify 

discrepancies between required 

competencies and current employee 

skills. Regularly updating these 

documents ensures that they reflect 

expectations and clarify any existing 

gaps. 

3. Encourage open dialogue 

Create an environment that promotes 

conversations about skill sets 

and training needs within teams. 

Employees often have unique 

perspectives on their limitations 

and areas where they feel additional 

training is necessary. 

4. Industry benchmarking 

Regularly compare your business’s 

skill sets and capabilities against 

industry benchmarks and competitors. 

This assessment can help identify 

gaps that might impede your 

competitive positioning in a fastpaced 

market. 

5. Training assessment 

When planning future training 

initiatives, assess current employee 

skill levels and identify where 

training could result in significant 

improvements. 

Once skills gaps are identified, businesses 

should create a structured plan to address 

them, which may include: 

• implementing both in-house training 

and targeted external courses 

to fill identified gaps, along with 

encouraging cross-training to broaden 

employees’ skill sets 

• establishing mentorship programs 

that pair less experienced employees 

with seasoned professionals to 

facilitate knowledge transfer and skill 

enhancement 

• partnering with local training 

organisations to create internship 

or training programs that prepare 

employees with the skills that are in 

demand within your business 

It’s important to recognise that skills gap 

analysis should be an ongoing process. 

By regularly reviewing assessments and 

adjusting training programs, businesses 

can adapt to evolving needs. 

Identifying and addressing skills gaps is 

essential in creating a high-performance 

workforce capable of navigating the 

complexities of today’s marketplace, 

particularly in the hospitality industry. 

By taking proactive steps to evaluate and 

develop employee skills, businesses can 

amplify productivity, enhance employee 

satisfaction, and ultimately secure a 

competitive advantage. 

/ 36 

REVIEW

ACCOMMODATION/ JAMES GOODWIN 

HITTING THE GROUND RUNNING 

IT HAS BEEN A BIT OF WHIRLWIND SINCE I STARTED AS ACCOMMODATION AUSTRALIA’S CHIEF EXECUTIVE OFFICER IN 

SEPTEMBER, AND AS MUCH AS I HAVE WANTED TO LEAVE MY CANBERRA BASE FOR THE WARMER CLIMES, I HAVE NOT BEEN 

ABLE TO GET UP NORTH JUST YET. 

I will be delivering the opening address 

at The Golden Chain conference at Voco 

on the Gold Coast on October 13, but 

until then I thought a column in the QHA 

Review was a good way to introduce 

myself to those of you I have yet to meet. 

I have hit the ground running in my 

first weeks on the job getting across 

the issues in our industry, and it’s clear 

workforce challenges remain. Attracting 

and retaining skilled staff is critical across 

the sector, and difficulty understanding 

current and planned changes to visa and 

migration rules continues to be an issue. 

I’ve already had meetings in Sydney and 

Canberra with Jobs and Skills Australia 

commissioner, professor Barney Glover, in 

addition to the Department of Education 

and Training and the offices of the new 

Minister for Home Affairs and the new 

Minister for Skills and Training. 

It’s encouraging to see that our industry is 

considered important, and we have strong 

access to and engagement with these 

decision-makers. 

The key is to ensure that this access 

translates into them properly 

understanding and respecting our issues. 

To help this, we need to maintain our 

evidence-based advocacy and maintain 

a united voice. This is why we often need 

and ask for data that you have. Things 

like occupancy rates and staff shortages 

are key indicators for government and 

tell an important story about the state of 

the sector. 

I was surprised to see much of the 

information being relied upon is based 

on 2021 or 2022 data. Pandemic data 

certainly doesn’t paint an accurate or 

up-to-date assessment of what you are 

experiencing right now. 

I also attended the Austrade Visitor 

Economy Roundtable, held at Parliament 

House in Canberra on Monday 30 

September. The meeting was attended by 

the Minister for Trade and Tourism, Don 

Farrell, and a range of tourism groups and 

government officials. 

We raised issues affecting 

accommodation, including workforce 

challenges, and stated that we are 

awaiting the Core Skills Occupancy List 

to be released. We also addressed the 

need to encourage more international 

tourism in addition to the concerns of our 

members about cost-of-living pressures 

and airline competition. 

As some of you might know, I have 

come from the aviation sector, where I 

worked as the chief executive officer for 

the peak body – the Australian Airports 

Association. Before that, I was the head 

of ANCAP Safety and also previously 

worked at the Australian Automobile 

Association, representing motoring 

clubs such as RACQ as well as dealing 

with corporate affairs with the air traffic 

control provider, Airservices Australia. 

As such, I have a keen interest in air travel 

and tourism and clearly understand that 

promoting our unique destinations and 

accommodation offerings to new people 

and new markets will remain vital for 

some time. 

International tourist numbers remain at 

just 83% of pre-Covid-19 levels, according 

to the latest figures published by the 

Australian Bureau of Statistics. Our top 

source country for international visitors 

was New Zealand, followed by China, then 

the United States of America, Japan, and 

the United Kingdom. 

Chinese visitors are still at 69% of pre- 

Covid-19 levels, and there are predictions 

they may not return to the levels we once 

saw. Diversification of our markets will be 

important for us, and the accommodation 

sector needs to be ready to support 

growth in new and emerging markets. 

It’s great to see arrivals from South Korea 

are at 149% of pre-Covid-19 levels and 

arrivals from India are at 103%. There 

is strong growth also from south-east 

Asian countries. I’m excited to be leading 

the sector during this exciting period of 

growth and renewal. 

Despite challenges, such as rising 

operating costs and increasing regulatory 

burdens, it’s clear to me that the passion 

of the people in the accommodation 

sector is what makes it possible. That 

passion drives us all to do better for our 

industry, the communities we operate in, 

and ultimately the guests we serve. 

REVIEW / 37

A NEW 

HEIR4OOM 

THE O’SHEA’S ROYAL HOTEL HAS BEEN AN INDEPENDENTLY RUN FAMILY BUSINESS FOR 

OVER 50 YEARS, AND WITH THE OPENING OF A BRAND-NEW SISTER VENUE IN OCTOBER, 

IT IS CLEAR THE OWNERS ARE NOT HANGING UP THEIR BEER MUGS ANY TIME SOON. 

/ 38 

REVIEW

FOCUS/ 40 ON MARSHALL 

Linked directly to the lobby of the long-standing hotel 

– and with easy access to its bistro, gaming room, 

bar, and function spaces – 40 on Marshall is owned 

and managed by the O’Shea family, and was built to 

introduce a more boutique hospitality experience to 

those visiting Goondiwindi. 

The major development follows the O’Shea’s Royal 

Hotel’s 50th anniversary in January, where over 200 

people came together from far and wide to celebrate 

the venue’s major contributions to the region, in 

addition to half a century of laughs, drinks, and 

good times. 

After a fulfilling career in hospitality (even winning 

Hotelier of the Year at the QHA Awards for Excellence 

in 2012), Coral O’Shea officially retired from the 

publican life in September last year, leaving her 

son, Mick O’Shea, to take over the reins of the hotel 

alongside his wife, Kerry O'Shea. 

Kerry told us they were excited at the opportunity to 

purchase the adjoining building and transform it into 

an elegant, stylish, and comfortable new venue for 

their beloved town. 

“Short-stay accommodation is always in high demand, 

with most facilities in Goondiwindi being booked 

out far in advance. Often, guests expect a high level 

of sophistication from their stay when travelling, but 

regional areas are not traditionally renowned for this. 

"We wanted to change that with 40 on Marshall, which 

boasts modern amenities to suit the diversifying 

market of our town. 

REVIEW / 39

FOCUS/ 40 ON MARSHALL 

WERE TREATED 

TO A GUIDED TOUR OF THE 

40ATTENDEES 

HOTEL’S 11 ROOMS. 

“Our aim was to deliver a simple 

but sophisticated design with luxury 

bathrooms, contemporary furnishings, 

spacious king bedding, and classy 

amenities. To do this, an adjacent 

building was demolished to make way 

for the parking area, while another was 

gutted internally so we could transform 

it into the new hotel. It was definitely a 

significant undertaking. 

“Much like the rest of Australia, our 

development had its fair share of delays, 

but our builder, Damien Rose from D 

Rose Constructions, worked closely with 

us to make the process as seamless 

as possible. The project has taken 18 

months, with the venue finally opening 

on 3 October,” she said. 

Intersected by five major highways, 

Goondiwindi is located right on the 

border of Queensland and New South 

Wales, making it the perfect town for 

travellers to stop in, refresh, and sample 

the charming Darling Downs region. 

Like the O’Shea’s Royal Hotel, 40 on 

Marshall is centrally located, making it 

easy for guests to immerse themselves 

in the rich tapestry of Goondiwindi’s 

culture, including its vibrant community 

events, boutique stores, quaint eateries, 

and fascinating landscapes. 

Kerry said whether they are 

accommodating a weekend traveller or 

just a businessperson stopping through, 

they want to act as the town’s compass 

and tour guide, all while offering the 

most secure and comfortable place to 

stay in the region. 

“We chose an earthy colour palatte to 

complement our rural environment. As 

a nod to our local heritage, it was an 

easy decision to adorn the hallways 

with historic photos of days gone by in 

Goondiwindi. 

"The intent is that guests will enjoy 

reading about the history of our town 

and be inspired to explore the local 

landmarks,” she said. 

On its opening day, the O’Shea family 

hosted a successful ‘Meet My Business’ 

event at 40 on Marshall. Organised 

by the Goondiwindi Chamber of 

Commerce, the occasion gave local 

businesses and community members a 

chance to tour the beautifully appointed 

new venue. 

40 attendees were treated to a 

guided tour of the hotel’s 11 rooms, 

which include accessible options, 

twin executive suites, and king 

executive suites. 

Guests were particularly impressed with 

the security of the accommodation, as it 

offers gated parking, keycard entry, and 

of course, direct access to the O’Shea’s 

Royal Hotel. 

After hinting at more exciting 

developments that are sure to follow the 

opening of 40 on Marshall, Kerry said 

she could not be prouder of the family’s 

three-generation strong legacy in the 


“Most importantly, we could not 

keep doing what we do without the 

community. It just means so much to 

our family business. Our supporters are 

a testament to the type of hospitality 

legacy we have built, and boy are 

we spoilt with the best patrons in 

Queensland,” she said. 

/ 40 

REVIEW

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REVIEW / 41 

For free and confidential support call 1800 858 858 or visit gamblinghelponline.org.au

UNBEARABLE 

QHA PARTNERS, DIAGEO, HAVE COMMISSIONED RESEARCH ACROSS QUEENSLAND AND NEW SOUTH WALES. 

UNSURPRISINGLY, THE RESULTS REVEAL THAT CONSUMERS ARE STRUGGLING WITH THE COST OF LIVING, FORCING 

A REEVALUATION OF LIFESTYLES AND SPENDING HABITS. 

The most recent wave of data was 

collected in August 2024, and the results 

have been very consistent across all 

rounds of research. 

1. Cost of living is biting 

Cost of living pressures are hurting 

consumers, regardless of financial 

situation. Most are worried about 

the increasing cost of necessities 

such as groceries, fuel, energy bills, 

and insurance. 

Many are making ‘sacrifices’ and are 

changing their lifestyles to minimise 

spending. Several consumers spoke 

about making significant changes to 

their life goals in order to cope with 

increasing costs, including delaying 

retirement, putting off having children, 

and letting go of the idea of owning 

their own home. 

In line with findings from June 2024, 

consumers are more concerned and 

impacted by the cost of living than 

they were in 2023. 

2. Alcohol is becoming out of reach 

Consumers have noticed rising 

alcohol prices along with all their other 

expenses. Alcohol is becoming a ‘luxury’ 

that many Australians can’t afford. 

In 2023, most consumers viewed 

alcohol as a ‘treat’, but in 2024 (Wave 

1 and Wave 2 research) consumers 

were describing alcohol as a ‘luxury’ – 

one that is becoming increasingly out 

of reach for everyday people. 

3. Consumption habits are changing 

Many consumers are drinking less 

and have stopped buying alcohol 

‘out’. Consistent with Wave 1 research 

findings, many consumers are 

significantly changing their drinking 

habits in response to rising costs. 

Several consumers spoke about 

choosing not to have a drink with 

dinner due to the high cost of buying 

drinks in hospitality settings. Others 

have stopped going out for drinks 

with friends and colleagues as it’s 

too expensive. 

4. Consumers have noticed people 

are going ‘out’ less and are 

concerned about the social impact 

of this 

While all were concerned about the 

high cost of alcohol, some consumers 

spoke about the social ‘cost’ of people 

staying home rather than interacting 

with others in shared spaces. 

5. People are being forced to become 

‘brand agnostic’ – even those who 

were previously just loyal to a 

single brand 

Several consumers spoke about 

switching brands of alcohol depending 

on what was on sale. Consumers are 

seeking out specials and buying in 

bulk where possible. 

Despite these significant changes, a few 

consumers reflected that they would 

never give up alcohol completely. 

6. Awareness of how alcohol is taxed 

in Australia is growing – consumers 

ranged from ‘no idea’ to familiar 

While some consumers have never 

thought about how alcohol is taxed, 

including familiarity with the excise 

rate increases every six months, 

others had some awareness and a few 

recalled seeing the Bundy 63% tax per 

bottle campaign. 

For example, when those unaware of 

the high rate of tax on spirits were told 

a bottle of Bundaberg Rum is taxed at 

63%, they were shocked and angry. 

/ 42 

REVIEW

INDUSTRY ENGAGEMENT/ DAMIAN STEELE 

 

SEVERAL CONSUMERS SPOKE ABOUT CHOOSING 

NOT TO HAVE A DRINK WITH DINNER DUE TO THE HIGH COST 

OF BUYING DRINKS IN HOSPITALITY SETTINGS. 

Most assume alcohol is taxed according 

to alcohol percentage (ABV). Some 

thought that if it wasn’t based on ABV, it 

maybe depended on whether products 

were locally made or imported. 

There was broad awareness that 

alcohol is taxed at a much higher rate 

in Australia. Across all research groups, 

consumers raised the comparatively 

lower tax on alcohol in other countries. 

7. Attitudes to alcohol taxes and tax 

rate increases. 

Some were familiar with the spirits 

excise, but others were not aware wine, 

beer, and spirits were taxed differently. 

To many, the high rate of tax combined 

with the significant biannual increases 

feels ‘punitive’ and ‘unfair’. 

Several consumers also commented 

that decision makers in Canberra 

likely did not have to pay for their 

drinks and would therefore not feel 

the impact of this ‘infinity tax’. This 

felt even more unfair. There’s a lot of 

buy-in for the infinity concept – many 

question why it is uncapped, “Even 

income tax caps out.” 

Many consumers drew parallels 

with government pressure on the 

tobacco industry and said they felt 

the government was using a high rate 

of tax to deter people from drinking. 

When asked why they thought the 

government would tax alcohol at 

such a high rate, most believe this 

is partly about health promotion but 

mostly about revenue raising. 

Some are worried about the knockon 

effects on distillers, brewers, 

the hospitality industry, and the 

broader culture. Others spoke about 

hospitality and music industries that 

are already under pressure. They 

worried increasing alcohol taxes 

would make it harder for businesses 

and venues to keep running. 

An important lesson from this research is 

to recognise that consumers, the patrons 

in our hotels, and the wider community 

need to be educated and informed on 

this issue. The QHA, AHA, and supportive 

industry partners such as Diageo, 

spearheaded by the beloved Bundy Bear 

Campaign, will continue to advocate 

and represent our members’ interests in 

this area. 

SOURCE ACKNOWLEDGEMENTS 

Bundaberg Rum Spirits Excise Research, 

Topline insights from Wave 2 (2024) focus 

groups with consumers living in NSW & 

QLD. September 2024. 

This original research was conducted 

for Diageo by Dr Rebecca Huntley, Holly 

McCarthy and Connor Touhey at 89 

Degrees East. 

REVIEW / 43

EMPLOYMENT RELATIONS/ JENNA PENFOLD 

ARE ONLINE MEDICAL CERTIFICATES ACCEPTABLE? 

WE HAVE ALL SEEN HOW EASY IT IS TO OBTAIN AN ONLINE SICK CERTIFICATE TODAY. EMPLOYEES CAN SIMPLY JUMP 

ONLINE, SEARCH ‘ONLINE MEDICAL CERTIFICATES’, COMPLETE A BRIEF QUESTIONNAIRE, AND VOILA. 

Staff can have a medical certificate emailed 

directly to them in minutes, often without 

the need to talk to a doctor and for a 

much lower fee than costs associated 

with visiting a medical centre. However, 

is this acceptable evidence to support an 

application for personal/sick leave? 

When can evidence be sought to 

support an application for sick leave? 

Pursuant to Section 107 of the Fair Work 

Act 2009 (the Act), an employer can ask 

an employee to give evidence that shows 

they weren’t able to work because of an 

illness or injury. 

Many employers elect to only require a 

medical certificate to support applications 

for sick leave of three or more days, 

however, evidence can be required for as 

little as one day or less off work. 

An employee who doesn’t provide 

evidence as requested by the employer is 

not entitled to be paid for the sick leave. 

What is acceptable evidence? 

Ultimately, it is up to the employer what 

they consider to be acceptable evidence 

to support an application for sick leave. 

However, medical certificates or statutory 

declarations are the most common 

examples of appropriate forms of evidence. 

While there are no strict rules in the Act on 

what type of evidence must be given, the 

evidence must be sufficient to convince 

a reasonable person that the employee is 

genuinely entitled to the sick leave. 

The Australian Medical Association (AMA) 

has released guidelines on appropriate 

medical certificates. AMA states the usual 

requirements for a medical certificate are: 

• the name and address of the doctor 

issuing the certificate 

• the name of the patient 

• the date on which the examination 

took place 

• the date on which the certificate was 

issued 

• the date(s) on which the patient is or 

was unfit for attendance 

A diagnosis is not usually required. If it 

is a requirement for a diagnosis to be 

provided, the doctor should inform the 

patient and only proceed to include the 

diagnosis following the express consent of 

the certificate. 

The certificate should be legible and 

written so that a non-medical person 

is able to read and understand it 

(for example, avoiding unnecessary 

abbreviations and medical jargon). 

The certificate should usually be written 

on stationary designed specifically for 

this purpose. 

Certificates must be dated on the day 

on which they were written. Under 

no circumstances should certificates 

be backdated. The date on which the 

examination took place is particularly 

relevant. If the employee has not been 

seen by a medical practitioner, any 

‘medical certificate’ issued by an online 

provider would not be considered valid 

evidence to support an application for 

sick leave. Employers are perfectly within 

their rights to reject that certificate 

and to require the employee to furnish 

acceptable evidence to support their 

leave application. 

Please note that this does not apply to 

medical certificates issued following 

telehealth appointments with an 

actual doctor. The unacceptable 

medical evidence we refer to is the 

certificates obtained by filling out an 

online questionnaire only, often with the 

advertising line on their website to the 

effect of “Quick and easy certificates 

provided within minutes!” 

What to do if you receive an online 

medical certificate? 

The employer should have a policy in 

place that speaks to sick leave and what 

is considered appropriate evidence to 

support an application for leave. This 

policy should make clear that acceptable 

evidence means a valid medical 

certificate issued by a doctor following 

an examination. The policy could also 

advise that online medical or pharmacy 

certificates will not be considered valid 

evidence to support an application for 

personal leave. 

If an employer rejects an online medical 

certificate, they should first give the 

employee the reasonable opportunity 

(that is, 24 hours) to obtain valid evidence 

to support their application for sick 

leave. If the employee fails to provide the 

requested evidence, their leave request 

should be processed as unpaid leave. 

Further information 

QHA members seeking further 

assistance or wishing to discuss a 

specific employment relations matter are 

encouraged to contact the employment 

relations team for a confidential discussion 

by calling 07 3221 6999 or emailing 

er@qha.org.au. 

/ 44 

REVIEW

REVIEW / 45

HONEST TO 

GOODNESS 

Photos: Valeria Covatta and Samantha Jappe 

AUTHENTIC EXPERIENCES HAVE BECOME INVALUABLE IN OUR 

INDUSTRY, TO THE POINT WHERE TERMS LIKE ‘LOCAL FAVOURITE’ 

AND ‘HIDDEN GEM’ ARE A BIT WORN-OUT NOWADAYS. HOWEVER, 

IF WE COULD RESTORE THEIR MEANINGS AND USE THEM JUST 

ONE LAST TIME, WE WOULD FOR SUNSHINE BREWERY. 

From the moment you step into this neat little 

venue, adorned with an eclectic collection 

of old-school brewing memorabilia, you can 

tell that Daryle Cook and Craig Dunsdon find 

the most happiness in accommodating their 

community on the Sunshine Coast. 

After spending some time in Europe, the 

couple started their all-grain brewing journey 

at home, fuelled by the desire to create beers 

that were a little bit different from what was 

available on the coast. 

Daryle told us they developed a business 

plan in 2016 and started fostering 

relationships with key suppliers, undertaking 

master brewing courses, sourcing 

equipment, and working with the Sunshine 

Coast Council to find a suitable premises. 

“As they say, the rest is history. We opened 

the doors in May 2017 as the sixth brewery 

on the coast. Now, there are 24. In that 

time, we have certainly had our challenges. 

However, we have developed an amazing 

community of loyal supporters who 

have seen us through – people who have 

become friends. 

“Some visit us every year when they’re 

staying on the coast. Others who live 

locally have become a part of our extended 

family. We’ve seen toddlers learning to walk 

and then growing to have their birthdays 

here. We’re very much a family space. The 

children’s area is central to everything, 

while the long tables – and bad phone 

reception – encourage people to talk and 

build relationships. 

/ 46 

REVIEW

A CRAFTY BUNCH/ SUNSHINE BREWERY 

“When new people move into the area, we’re 

quick to introduce them to others who live in the 

same neighborhood. This measure of building 

a community goes beyond us, and it’s one 

aspect of the business that gives Craig and I 

the greatest pleasure. People from all walks of 

life feel safe here and are embraced for their 

uniqueness,” she said. 

SUNSHINE BREWERY HAS 

PRODUCED 123 DIFFERENT 

BEERS, INCLUDING A CORE 

RANGE THAT EVOLVES 

BASED ON DEMAND. 

When it comes to brewing, Sunshine Brewery 

is pretty old-school, and tends to do things the 

same way they’ve been done for thousands 

of years. As a result, Daryle and Craig are 

involved in every stage of the process, opting 

to use unmilled grain for their sours while coldcrashing 

their pilsners, lagers, and ales over 

time to avoid using fining agents or centrifuges. 

Using this hands-on approach, Sunshine 

Brewery has produced 123 different beers, 

including a core range that evolves based on 

demand. In addition to their Hop Therapy Pale 

India Ale, their Blue Sky IPA continues to be a 

local favourite, and has garnered plenty of gold 

and silver medals since it was first produced in 

the couple’s garage. 

Daryle said they have 16 different taps at their 

small brewery in Maroochydore, which means 

there are more than enough brews for people to 

choose from. 

REVIEW /47

“WE ALWAYS TRIAL NEW MALTS, YEASTS, AND 

HOPS, BUT FIRST AND FOREMOST WE JUST MAKE 

BEERS THAT WE ENJOY. CRAIG AND I WILL OFTEN 

BOUNCE IDEAS OFF EACH OTHER BEFORE I DESIGN 

A RECIPE BASED AROUND OUR CONVERSATION." 

“Our ideas come from the most unusual of 

places. While our Euro Pils and Belgian Tripel 

were inspired by travelling, our Kaffir Lime Gosé, 

Mango & Coconut Milkshake IPA, Strawberries 

& Cream Wheat Beer, and Davidson Plum 

Saison were inspired by local producers 

and ingredients. 

“We always trial new malts, yeasts, and hops, 

but first and foremost we just make beers that 

we enjoy. Craig and I will often bounce ideas off 

each other before I design a recipe based around 

our conversation. At that point, it’s a matter of 

trialling, tweaking, and repeating. We’ve come up 

with some truly great beers that way. 

“Another point of inspiration for us is home 

brewers. We encourage people to create their 

own beer and are always happy to discuss 

brewing. Some customers bring in their results 

to share, and in two cases that has led to bigger 

batches,” she said. 

There’s certainly plenty to drink and see at the 

Sunshine Brewery. Over the years, the venue 

has been slowly embellished with more and 

more antique pieces that reflect the passions 

and interests of the couple’s family, friends, and 

community – from rustic furnishings and oldschool 

surfboards to brewing memorabilia and 

other objects that are considered nostalgic for 

the locals of Maroochydore. 

/ 48 

REVIEW


Of course, Daryle told us that locality, 

culture, and independence are things they 

value quite highly. 

“SOME DAYS, WE FEEL 

LIKE SUNSHINE BREWERY 

IS THE HOME OF A BIG 

FAMILY. THERE’S SO MUCH 

LAUGHTER, CAMARADERIE, 

AND SHARING OF GOOD 

HUMOUR ACROSS TABLES – 

REGARDLESS OF WHETHER 

PEOPLE KNOW EACH 

OTHER OR NOT. " 

“I’ve put up posters in our venue educating our 

patrons on who really owns their beer. It’s quite 

an eye-opener to many, and a great conversation 

starting point about the value of keeping dollars 

in our local community. We take great pride in 

supporting local food vans, allowing them to set 

up on our premises at no extra cost. 

“Our non-alcoholic options are all from 

businesses on the Sunshine Coast, and our 

jerky comes from a local farmer in Nive Downs. 

We source our wines from Moffatdale and 

Kingaroy, and our cheese plates include Maleny, 

Woombye, and Kenilworth cheeses in addition 

to crackers from Silver Tongue Foods, who use 

our spent grain to make some of their products. 

“The list just goes on. We also use Gladfields 

malt, which is sourced from grain growers on 

the Canterbury Plains of New Zealand. It’s a 

consistently high-quality, full-flavoured malt that 

lends a distinct character to our beers,” she said. 

Always being the ones to champion their 

community, Daryle and Craig have hosted a 

heap of events over the years. At the Sunshine 

Brewery, you will see everything from weddings 

and birthday parties to fundraiser movie nights, 

book launches, beer history sessions, art 

workshops, intimate comedy and music events, 

and even barbeque masterclasses run by 

Cotton Tree Meats. 

When it comes to accommodating the locals, 

Daryle said they are always up for trying 

something new – the more unique and unusual, 

the better. 

“Beer trends appear to be moving back towards 

lagers and pilsners. Given that they’re my 

favourite, I’m pretty happy about that. There’s 

nowhere to hide when brewing these styles – 

they’re a good test of a brewer’s skill, and they 

can taste really good. 

“Things are certainly looking up. Some days, we 

feel like Sunshine Brewery is the home of a big 

family. There’s so much laughter, camaraderie, 

and sharing of good humour across tables 

– regardless of whether people know each 

other or not. 

“There’s certainly nothing pretentious about our 

space, and I think that works to make people 

feel very relaxed and comfortable. It also makes 

for a great work environment. Given we spend a 

lot of time here, it has to be fun,” she said. 

REVIEW /49

A CRAFTY BUNCH/ STRADDIE BREWING CO 

HOP 2 O 

IT’S ALMOST SUMMER, WHICH 

MEANS STRADDIE BREWING CO’S 

BRAND NEW LIGHTLY HOPPED 

SPARKLING WATER SOUNDS PRETTY 

GOOD RIGHT ABOUT NOW. 

BUT WHAT IS HOP WATER ANYWAY? 

Despite only recently exploding onto the 

craft brewing scene, the beverage has a 

rich and storied history. Many know that 

hops are the flowers of Humulus lupulus 

– a plant with a myriad of uses including 

its key role in brewing, where it adds 

distinctive flavours and aromas. 

Known for its calming properties, hops 

have also been used in traditional 

medicine for centuries, and are known 

to reduce anxiety, manage sleep 

disorders, and improve digestion. 

Founder of Straddie Brewing Co, 

Kylie Taylor, said hops continue to be 

valued as a natural remedy, making 

them a remarkable botanical with both 

functional and flavourful qualities. 

“Hops have evolved from a natural 

preservative and medicine to an 

essential ingredient that defines the 

modern beer industry. While they’re one 

of the four essential ingredients in beer, 

hop water does not taste like beer, nor 

could it be mistaken for beer in any way. 

“Instead, hop water tastes more like a 

floral seltzer, with piney, citrusy, earthy, 

or fruity flavours depending on the type 

of hops and infusions used. It highlights 

the herbal notes of hops without the 

bitterness, and is as non-alcoholic as 

can be,” she said. 

Hop water is typically made by 

infusing carbonated water with hop 

extracts, and offers the aromatic and 

flavourful qualities of hops without any 

alcohol, sugar, or calories. As such, it 

is emerging as a popular trend in the 

beverage market, providing a refreshing, 

non-alcoholic alternative to beer. 

Driven by the rise of health-conscious 

consumers, the sober-curious 

movement, and a growing interest in 

unique, natural flavours, Kylie said the 

trend is certainly gaining traction. 

“The rise of craft beer in Australia has 

introduced more and more people to the 

diverse flavour profiles of hops, making 

hop water a logical extension. People 

who enjoy the aromatic complexity of 

IPAs, for instance, may be drawn to its 

similar but alcohol-free experience. 

“We're seeing an increasing number 

of customers exploring alcohol-free 

options, either for short-term health 

goals or as part of a longer-term lifestyle 

choice. Hop water provides a flavourful 

option that feels more sophisticated 

than standard sparkling water. It also 

fits the bill for those wanting to avoid 

sugary drinks and seeking low or zerocalorie 

options,” she said. 

Of course, the star of Straddie Brewing 

Co’s new lightly hopped offering 

is its naturally sand-filtered water. 

North Stradbroke Island’s pristine 

environment, permeable rock, regional 

aquifers, and unique geology contribute 

to the exceptional quality of its water, 

which is clean and crisp. 

Kylie said they delicately infuse 

Straddie’s pure water with floral 

and citrus aromas before it's 

lightly carbonated. 

“The demand for non-alcoholic, 

wellness-focused beverages has been 

growing steadily. While hop water 

remains a niche product, its popularity 

is expanding, especially among young 

adults who prioritise health and unique 

flavour experiences. It appeals not only 

to beer drinkers, but also to those who 

don’t drink alcohol but are curious about 

craft beer flavours. 

“Currently, the hop water category is 

led by the United States, with its strong 

adoption and rapid growth driven by 

craft breweries and consumer wellness 

trends. Other countries – particularly 

Canada, the United Kingdom, and parts 

of Europe and the Asia-Pacific – are also 

beginning to show interest. 

“Hops, like gin botanicals, are highly 

aromatic. So using hop water as a 

mixer can intensify the fragrance of 

gin, making for a flavourful cocktail 

that appeals to the senses. It’s 

such a versatile beverage and wellpositioned 

for broader international 

growth in the coming years, so we 

couldn’t be prouder to unveil our very 

own,” she said. 

For those interested, more information 

on Straddie Brewing Co’s Lightly 

Hopped Sparkling Water can be found 

at straddiebrewing.com.au. 

/ 50 

REVIEW

Want to try Finest Call on us? 

FREE Finest Call Margarita Mix 1L! 

For general enquiries 

reach out to your local Southtrade rep

OLD MONEY 

BLACK IPA 

BLACK HOPS 

MIND THE GAP 

DDH IPA 

BANKS BREWING X 

CLOUDWATER X MR WEST 

ACROSS THE 

PASTURE 

COFFEE MILK 

STOUT 

BANKS BREWING X 

COMMONFOLK 

GERMAN 

DUNKEL 

LAGER 

HOLGATE BREWHOUSE 

Boy these guys are good. 

Black IPAs are a favourite of 

ours, and Black Hops have 

done it justice with one of 

the best renditions ever. 

Roasted malts combine with 

strong stonefruit, citrus, and 

pine flavours to send your 

tastebuds to heaven. 

Very subtle peach, 

pineapple, and passionfruit 

flavours and only a light 

bitterness. It is soft, fresh, 

and juicy. While this 

collaboration is still really 

enjoyable, it is not among 

Banks Brewing’s usual 

mind-blowing brews. 

It delivers on its promise. 

It is smooth, soft, light, 

and sweet. You can taste 

the freshly brewed coffee 

beans – aka, your favourite 

cup of ciao – but for us the 

lactose in stouts of this style 

makes it too sweet. We 

guess it comes down to a 

personal preference. Each to 

their own. 

This brew will conjure up 

memories of consuming 

rich Black Forest cake. 

Deep chestnut in colour and 

crystal clear, it is rich and 

decadent with flavours of 

dark chocolate, cherries, and 

crusty bread but still remains 

crisp and light thanks to 

an extended period of 

cold maturation. A class 

rendition of a traditional 

Munich Dunkel. 

/ 52 

REVIEW

TOP DROP 

HAZY NZ IPA 

AETHER BREWING 

RUFFLE’N 

FEATHERS 

HAZY IPA 

MOUNTAIN CULTURE X 

GREEN CHEEK BEER CO 

HAZY XPA 

PIRATE LIFE BREWING 

PACIFIC 

OCEAN VODKA 

REEF DISTILLERS 

Known for flavour bombs, 

this one from Aether is rather 

subdued with subtle flavours 

of peach and passionfruit 

yet strong herbal notes with 

minimal bitterness. It is most 

certainly different, but easy 

to drink. 

Who doesn’t like ruffling a 

few feathers? Who doesn’t 

like sweet passionfruit and 

tangy grapefruit? That’s what 

this brew is all about, and 

we couldn’t be happier. Bless 

you Mountain Culture. You 

never disappoint. 

Pirate Life is the craft 

brewery that originally 

introduced me to the 

wonders of craft beer and 

has continued to impress 

ever since. This drop brings 

pineapple and mandarin to 

the fore with a moderate 

bitterness and a generous 

lick of pine. Life as a pirate is 

always enjoyable. 

Awarded silver at the 

International Wine and Spirit 

Competition, Pacific Ocean 

Vodka is as pristine as the 

surrounding waters of the 

reef. Distilled in a copper pot, 

it’s a grain-based vodka with 

an incredible smoothness. 

To truly savour the taste, 

we recommend it is best 

savoured with sparkling 

water and mint leaves. 

We must admit it is pretty 

incredible in a Bloody Mary 

too, particularly late into the 

night following the Lions 

Grand Final win. 

REVIEW /53

A CRAFTY 

BUNCH 

WHY NOT STOCK & SUPPORT 

Ballistic Beer Co 

Blowing away the traditional ideas and 

expectations of what beer should be, this 

brewery has a simple theory — fresh beer is 

the best beer. That’s why they brew in small 

batches, more frequently, and store it cold 

so you get the same blast of flavour that the 

brewers do. 

Set in an old World War II ammunition 

factory in the historic and industrial suburb 

of Salisbury, Ballistic Beer Co is home to a 

team of innovative brewers who believe that 

everyone should have the chance to enjoy a 

well-crafted, quality beer. 

07 3277 6656 

ballisticbeer.com 

Brisbane Brewing Co 

Family-owned and serving award-winning 

beer since 2005, Brisbane Brewing Co is 

Brisbane’s longest-running independent 

brewery. 

Their beers are brewed to suit the climate, 

bringing people who love to explore the 

world and locally made craft beer together. 

Welcoming, unpretentious, and easy-going, 

enjoy Brisbane Brewing Co's beers on a hot 

summer or a cool and sunny winter day. 

07 3891 1011 

brisbanebrewing.com.au/wholesale 

Burleigh Brewing Co 

Founded in 2006 by Peta and Brennan 

Fielding, Burleigh Brewing was one of 

the first independent craft breweries in 

Queensland. 

Now celebrating 15 years, Burleigh Brewing 

has upgraded their taphouse in Burleigh 

Heads, won countless awards for both 

business and beer (a testament to their 

shared and individual strengths), grown to a 

team of 70, and in their own humble, hardworking 

way, helped transform the Gold 

Coast’s craft brewing scene into one of the 

most vibrant and thriving in the country. 

07 5593 6000 

burleighbrewing.com.au 

The Catchment Brewing Co 

Located in a beautiful art deco building in 

West End, Catchment Brewing Co is a fully 

functioning brewery, bar, and restaurant, and 

your one-stop shop for all things craft beer, 

awesome food, and functions. 

Whether you're sampling their medalwinning 

core range of beers named after 

iconic streets in the local catchment or their 

amazing seasonal smash hits, it’s well worth 

a visit for a taste of West End. 

Catchment Brewing Co — for locals, by 

locals, everywhere. 

07 3846 1701 

catchmentbrewingco.com.au 

Felons Brewing Co 

Founded by Brisbane locals, Felons 

Brewing Co is a modern-day brewery 

proudly positioned on the banks of the 

Brisbane River and nestled down under 

the Story Bridge within Howard Smith 

Wharves. 

Felons Brewing Co truly believes that 

beer is what binds us all to this great 

part of the world, and as proud brewers, 

they create with passion and freedom. 

07 3188 9090 

felonsbrewingco.com.au 

Slipstream Brewing 

As an independently owned brewery based 

in Brisbane, Slipstream Brewing is a small 

but passionate team producing some of the 

most accessible and sessionable craft beers 

in Australia. 

Filling the missing gap between bland 

beer and wanky beer, their products hit the 

bullseye and are brewed with nothing but 

pure flavour in mind. Hops are the heroes, 

and they milk them for all their worth. 

Slipstream Brewing loves the freshness, the 

juiciness, the zing, and the zest. They believe 

that beer is the last thing you should settle 

on, so come and get caught in the slipstream. 

07 3892 4582 

slipstreambrewing.com.au 

/ 54 

REVIEW


AUSSIE LOCALS 

A CRAFTY 

BUNCH 

Mountain Culture Beer Co 

The team behind Mountain Culture Beer 

Co has a sole focus to make really good 

beer — just ask the 60,000 GABS Hottest 

100 voters who sent Status Quo Pale Ale 

skyrocketing into the top spot. 

From their original brewpub in the Blue 

Mountains, Mountain Culture Beer Co is 

challenging itself to create a new standard 

of Australian brewing. 

mountainculture.com.au 

Straddie Brewing Co 

Based in North Stradbroke Island, Straddie 

Brewing Co was born out of a love for 

Minjerribah and great-tasting beer crafted 

for the enjoyment of Straddie-lovers, both 

old and new. 

The brewery is devoted to making fresh 

and full-flavoured beer inspired by place 

and island time. 

07 3469 6726 

straddiebrewing.com.au 

Fortitude Brewing Co 

Fortitude Brewing Co delivers 

15 taps of fresh beer locally 

produced in their Tamborine 

Mountain brewery. Enjoy a day 

trip up the mountain and visit 

their team for the best fresh 

pizza and tasting paddles. 

07 5545 4273 

fortitudebrewing.com.au 

REVIEW /55

56 

REVIEW

A SPIRITED BUNCH/ WILD FLOWER 

SWEET AS 

HONEY 

THERE’S SOMETHING SO PROFOUND ABOUT 

THE HONEY FOUND IN WILD FLOWER’S BEE 

HIVES. SPECIFICALLY, HOW THEY ALLOW THE 

LOCALS OF VARSITY LAKES TO CONTRIBUTE 

TO EACH BOTTLE OF SIGNATURE GIN WITH THE 

FLOWERS IN THEIR GARDENS. 

James Greig has always been fascinated by the way things 

work. In particular, beekeeping and distilling. In fact, it 

was the combination of these two interests that resulted 

in Wild Flower – a boutique distillery on the Gold Coast 

specialising in the bright, approachable, and verdant 

side of gin. 

“THE CORE IDEA BEHIND OUR 

DISTILLERY IS THAT WE TAKE 

THE HONEY FROM MY BEEHIVES 

AND USE IT AS A BOTANICAL IN 

OUR SPIRITS.” 

“During spring, we actually give away little seed packets so 

people can grow wildflowers in their backyards. That way, 

everyone in our community gets to participate. 

“Our story is a bit of an interesting one. While we had 

a lot of exciting plans ready for our opening in 2019, we 

also launched just days before the announcement of the 

Covid-19 lockdowns. Initially, we didn’t know what to do, 

but then my dad called me up and said he couldn’t get 

any hand sanitiser. That’s when I thought, ‘Oh! We can 

make that.’ 

“Sanitiser was actually the first product we ever sold 

here at the distillery. Back then, it was kind of a big deal, 

so everyone knew we existed right away. In business, 

sometimes luck is a big factor in being successful. 

REVIEW / 57

“TO HELP ALLEVIATE THE PRESSURE ON 

QUEENSLAND VENUES, JAMES WORKED WITH THE 

QHA TO CREATE TRAINING VIDEOS FOR HOTELS, 

BARS, AND PUBS, WITH EACH AIMED AT EDUCATING 

STAFF ON THE SCIENCE, HISTORY, ARTISTRY, AND 

PRACTICE OF COCKTAIL MAKING.“ 

/ 58 

REVIEW


“In our case, it was a mixture of both the bad and the good 

that allowed our distillery to go gangbusters,” James said. 

After the demand for hand sanitiser slowly fizzled out, 

Wild Flower was finally able to release their Signature Gin, 

which sold out immediately. Ever since then, the distillery 

has continued to expand its colourful assembly of spirits, 

amassing a cult following and collecting multiple accolades 

along the way. 

Distilled in small batches on the Gold Coast, Wild Flower’s 

signature London Dry is a perfect gateway gin and a big hit 

with critics, winning gold and silver across multiple years at 

the Australian Gin Awards. Then there’s the distillery’s Pink Gin 

– a sugar-free spirit imbued with raspberries that lends its rich 

hue to sweet potato extract. 

Most recently, Wild Flower added a Navy Strength to its core 

range, which just snagged the gold trophy in the Over-Proof 

category at the Australian Gin Awards in September. James 

said they are very excited to have done quite well from an 

awards perspective, with all of their gins receiving an honour 

of some nature. 

“We achieved our first award not too far from launching, which 

really helped to propel the brand and move us forward. If you 

go back five years, there might’ve been less than 100 distillers 

in Australia. Now, there are hundreds, so it’s becoming a lot 

tougher to stand out. You really have to think outside the box 

in order to get shelf space. 

“In saying that, you don’t want to go too far either. If people 

don’t know what the product is, they won’t want to spend $80 

to find out. In our case, we maintain this balance by having our 

standard core range available in bottle shops and our more 

interesting spirits available through the gin club at the distillery. 

“Our gin club is an opportunity for us to get super creative and 

come up with something totally unique that gets released to 

our members every quarter. The first gin to result from this was 

pineapple and habanero, which was a bit of fun,” he said. 

Wild Flower is incredibly active when it comes to sharing the 

love and advocating for the craft spirits industry. Of course, 

one of the challenges that Australian venues faced postpandemic 

was staff and skill shortages, which meant finding 

hospitality workers that were competent in areas such as 

mixology was difficult to say the least. 

To help alleviate the pressure on Queensland venues, James 

worked with the QHA to create training videos for hotels, bars, 

and pubs, with each aimed at educating staff on the science, 

history, artistry, and practice of cocktail making. 

“They looked fantastic in the end, and we were proud to lend 

a hand in that area. To this day, we still host masterclasses 

at the distillery where people can come and make their own 

cocktail or gin. We have 16 little copper stills and 50 different 

botanicals, so we enjoy taking guests through the process of 

balancing flavours to make an interesting spirit. 

REVIEW / 59


WILD FLOWER’S DISTILLERY IS THE 

VERY DEFINITION OF COOL AND 

INTERESTING, BOASTING A CHILL, 

SPEAKEASY ATMOSPHERE THAT FEELS 

RIGHT AT HOME ON THE GOLD COAST. 

“The biggest hurdle for us is the excise that we pay, 

which is quite significant. It really isn’t easy to make 

money in this space. Thankfully, local businesses and 

the stories behind them are becoming so important 

to consumers. 

“To cultivate and keep this industry going, an increasing 

number of hotels, pubs, bars, and restaurants are 

allocating more space to some of the cool and interesting 

distilleries out there, which I think is great,” he said. 

Tucked away in Varsity Lakes, Wild Flower’s distillery 

is the very definition of cool and interesting, boasting a 

chill, speakeasy atmosphere that feels right at home on 

the Gold Coast. 

James told us that he originally designed the cocktail bar 

as a space where he and his mates could hang out, but 

with the inclusion of a 100-year-old chandelier, vintage 

car parts, plenty of flora, antique photographs, and the 

brand’s canine mascot, Ghost, the venue has taken on a 

life of its own. 

“One of the things we have remained focused on at Wild 

Flower is making gin accessible to everyone, so we didn’t 

want our distillery to feel uptight at all. I mean, most of 

our regulars end up getting a hug from our team on the 

way out. For us, it’s about making people feel like they 

can be part of something like this. 

“Recently, we have been excited to produce and 

distribute James May’s gin brand – James Gin. We’re big 

fans of his, so we were having a look at ordering some of 

his spirits, but it was just so expensive to get it shipped 

out here. That’s when we contacted him and offered 

to make it and send it out to all of his fans over here 

in Australia. 

“We just started doing that in the last quarter, and it’s 

been going nuts. In this industry, it’s all about working 

together. We want to make gin for the people, and a big 

part of that is making it approachable,” he said. 

/ 60 

REVIEW

PUB TALK/ PAUL ST JOHN-WOOD 

THE BUSY SEASON 

People, Pots & Profits – Cairns 

On Tuesday 12 November, the QHA, in 

conjunction with CUB, will be hosting the 

final People, Pots & Profits forum in Cairns 

for operators and their key staff from 

around the North Queensland region. 

The forum will feature presentations from 

leading experts in the industry, focusing 

on business development initiatives for 

your hotel. It is free to attend, and there 

is still time to register attendance for you 

and your key staff. 

We would like to thank CUB for their 

ongoing support of this program and 

thank the hoteliers who have attended 

these meetings throughout Queensland 

to this date. The calendar of events for 

2025 will be out next month, and we look 

forward to seeing you at one of the many 

meetings or events around the state. 

External advertising 

We know that OLGR inspectors monitor 

your social media pages to spot any 

posts referencing prices for on-premise 

consumption, identifying breaches without 

even stepping foot into your pub. To 

remind you and your staff what you can’t 

do regarding external advertising, the 

applicable section of the Act is as follows: 

Section 142ZZC (1)(a) to (c) prohibits a 

licensee or permittee from advertising or 

allowing anyone to advertise: 

(a) the availability of the following for 

consumption on the licensee’s 

licensed premises or the premises to 

which the permittee’s permit relates 

(each the advertised premises) 

• free liquor 

• multiple quantities of liquor 

(for example, two drinks for the 

price of one) 

(b) the sale price of liquor for 

consumption on the advertised 

premises 

(c) a promotion that is likely to indicate 

to an ordinary person the availability 

of liquor for consumption on the 

advertised premises at a price less 

than that normally charged for the 

liquor. Examples of promotions for (c) 

include: 

• ‘happy hour’ 

• ‘all you can drink’ 

• ‘toss the boss’ 

In accordance with s142ZZC(2), a person 

does not contravene s142ZZC(1) if: 

(a) the advertising happens only within 

the advertised premises 

(b) the advertisement is not visible or 

audible to a person who is outside the 

advertised premises 

The QHA can check your advertising 

before you post it to social media or 

your websites. Please do not hesitate to 

contact us for advice in this regard. 

Minors attending Christmas parties 

At this time of year, the question always 

gets asked, “Can minors attend their 

work Christmas party at the hotel if their 

parents are not there?” The answer is 

yes. A minor is permitted on the premises 

when attending a function, such as a staff 

Christmas party, or when consuming 

a meal (a business may book their 

employees in for a Christmas dinner rather 

than a designated function). 

However, if the party group moves to the 

public bar for drinks after their meal or 

function booking, then the minor can only 

remain if they are accompanied by an 

adult who is responsibly supervising them. 

The Queensland Liquor Act defines a 

responsible adult as a parent, stepparent, 

or guardian of the minor or an adult who 

has parental rights and responsibilities for 

the minor. 

If a person in the Christmas party group 

does not fit these criteria, then following 

on from the function or dinner, the minor 

is no longer an exempt minor and will 

need to leave the licenced premises. 

You must also be mindful of any specific 

conditions on your licence that may 

prevent minors (even exempt minors) 

from being on premise in certain areas 

of the venue or while entertainment is 

being provided. 

2025 QHA membership renewals 

It is that time of year again for QHA 

membership renewals. As with previous 

years, you will receive your renewal 

invitation letters and invoices emailed 

directly to the primary contact for the 

venue or to the relevant billing contact. 

With your support in 2024, the QHA has 

represented members’ interests across 

a broad range of issues, and we look 

forward to continuing a strong relationship 

with each of you again in 2025. 

Please do not hesitate to contact me 

directly if you require any assistance with 

the renewal process or if you would like 

any further information on your QHA 

membership. 

/ 62 

REVIEW

TRADE DIRECTORY 

INSURANCE | RISK MANAGEMENT | CONSULTING 

Your trusted advisor, helping you identify your business risks and 

find the right insurance solutions so you can face your future with 

confidence. 

Phone: 1800 240 432 

Website: AJG.com/au/qha 

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Phone: 1300 268 798 Email: info@moffat.com.au 

Service Department: 1300 264 217 

STODDART 

Stoddart are one of Australia’s leading manufacturers and 

importers of a large range of world leading equipment for food 

service and bar applications. 

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Phone: 0437 722 910 Email: cleak@stoddart.com.au 

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LEADING PUB AND HOTEL LAWYERS IN QUEENSLAND 

Mullins’ hospitality team has unrivalled experience in the liquor 

and gaming sector, developed over 40 years. From greenfield 

applications and integrated developments to liquor and gaming 

compliance and employment advice - they are your one-stop-shop 

to ensure the best outcomes for your hotel. 

Curt Schatz, Managing Partner Phone: 07 3224 0230 

Email: cschatz@mullinslawyers.com.au 

Website: mullinslawyers.com.au 

ADVERTISING & PROMOTION 

For more information on advertising and promoting your 

business in the QHA REVIEW contact Nicky Spencer. 

qhareview@qha.org.au or 0405 271 247 

REVIEW / 63

QHA PARTNERS & CORPORATE MEMBERS 

QHA Partners and Corporate Members are valued preferred suppliers to the Queensland hotel industry. The businesses listed 

in this directory are keen supporters of hotels in Queensland, and the QHA encourages member hotels to utilise their products 

and services. If a business wishes to find out how to become a QHA Partner or Corporate Member, please call Damian Steele, 

QHA Deputy Chief Executive, on (07) 3221 6999. 

ACCOUNTING/ TAX 

HLB Mann Judd - Chartered 

Accountants 

Ph: 07 3001 8800 

hlb.com.au 

Prosperity Advisers QLD 

Ph: 07 3007 1971 

prosperity.com.au 

SW Accountants 

& Advisors 

Ph: 07 3085 0888 

sw-au.com 

Quantaco 

Ph: 02 8346 6000 

quantaco.co 

Clarity Management 

Ph: 3058 9732 

claritymg.com.au 

McGrathNicol 

Ph: 07 3333 9800 

mcgrathnicol.com 

Trinitas Australia Pty Ltd 

Ph: 1300 836 025 

trinitas3.com.au 

ARCHITECTS / REPAIRS 

REFURBISHMENT/ 

RECONSTRUCTION / 

CONSTRUCTION 

Ashley Cooper Construction 

Ph: 07 3142 5915 

ashleycooper.com 

BSPN Architecture 

Ph: 07 3851 9100 

bpsn.com.au 

Caughley & Co 

Ph: 0434 549 242 

caughleyco.com.au 

Eurofurn 

Ph: 07 3216 5887 

eurofurn.com.au 

Rohrig Constructions 

Ph: 07 3257 4411 

rohrig.com.au 

ROOM 

(nee The Apartment Store) 

Ph: 0411 211 065 

room.design 

Liife Architecture 

Ph: 0401 384 547 

archliife.com 

BEVERAGES 

Accolade Wines 

Ph: 07 3252 7933 

accolade-wines.com 

Brown-Forman 

Australia Pty Ltd 

Ph: 07 3010 2000 

brown-forman.com 

Campari Australia Pty Ltd 

Ph: 07 3253 1801 

camparigroup.com.au 

Carlton & United 

Breweries 

Ph: 07 3666 4104 

cub.com.au 

Coca-Cola Europacific 

Partners 

Ph: 13 26 53 

ccamatil.com 

Coopers Brewery 

Ph: 07 3275 3732 

coopers.com.au 

CUB Premium Beverages 

Ph: 07 3666 4104 

cub.com.au 

Diageo 

Ph: 07 3257 0800 

diageo.com 

Lion 

Ph: 07 3361 7400 

lionco.com 

Paramount Liquor 

Ph: 0429 448 523 

paramountliquor.com.au 

Pernod-Ricard Australia 

Ph: 07 3340 5471 

pernod-ricard.com 

Red Bull Australia 

Ph: 02 9023 2892 

redbull.com.au 

Samuel Smith & Son 

Ph: 07 3373 5777 

samsmith.com 

Southtrade International 

Ph: 07 3085 7418 

southtradeint.com.au 

Treasury Wine Estates 

Ph: 03 9685 8000 

treasurywineestates.com 

Flying Foam Pty Ltd 

Ph: 0413 447 711 

flyingfoam.com.au 

4 Hearts Brewing 

Ph: 07 3281 1004 

4heartsbrewing.com 

BUILDING SUPPLIES 

& SERVICES 

Bunnings 

Ph: 07 3452 5725 

bunnings.com.au 

EDUCATION, TRAINING 

& EMPLOYMENT 

Best Security - 

Security & Training 

Ph: 07 3212 8460 

bestsecurlty.net.au 

Alliance Abroad 

International Pty Ltd 

Ph: 0450 232 460 

allianceabroad.com 

BTAQ Consulting 

Ph: 0408 437 643 

btaq.com.au 

Find HQ 

Ph: 0431 376 689 

findachef.net.au 

Frontier Leadership 

Ph: 0423 097 246 

frontierleadership.edu.au 

Federation Academy 

Ph: 0423 097 246 

federationacademy.edu.au 

Prime Effect 

Ph: 0406 500 171 

primeeffect.com.au 

NoVacancy Hotel & 

Accommodation 

Industry Expo 

Ph: 0447 456 085 

novacancy.com.au 

Owner Manager Program 

Ph: 0437 834 195 

ownermanager.com.au 

Sero Institute 

Ph: 1800 206 010 

seroinstitute.edu.au 

The Talent Playbook 

Ph: 07 3822 9665 

thetalentplaybook.com.au 

TAFE Queensland 

Ph: 1300 308 233 

tafeqld.edu.au 

ENERGY GAS/POWER 

BOC Limited 

Ph: 07 3212 4135 

boc.com.au 

TransTasman 

Energy Group 

Ph: 1300 118 834 

tteg.com.au 

Solar Connected 

Ph: 0432 600 788 

solarconnected.com.au 

Spinifex Energy 

Ph: 0419 108 638 

spinifexenergy.com.au 

FINANCES, BANKING, 

INSURANCE & 

INVESTMENTS 

BDO Australia 

Ph: 07 3237 5999 

bdo.com.au 

Commonwealth Bank of 

Australia 

Ph: 0476 824 307 

commbank.com.au 

Gallagher Insurance Brokers 

Ph Brisbane: 07 3367 5000 

Ph North QLD: 07 4753 5311 

Ph Toowoomba: 07 4639 7102 

ajg.com.au 

Green Finance Group 

Ph: 0457 883 700 

greenfinancegroup.com.au 

Waratah Debt Capital 

Ph: 0448 681 783 

waratahmanagement. 

com.au 

Westpac Banking 

Corporation 

Ph: 0438 701 195 

westpac.com.au 

Banktech 

Ph: 1800 080 910 

banktech.com.au 

BUPA - Health Insurance 

Ph: 134 135 

Quote ID: 2139463 

bupa.com.au 


Ph: 1300 836 025 


Matrix Insurance Group 

Ph: 08 6555 7742 

matrixinsurance.com.au 

FOOD & ASSOCIATED 

BUSINESSES 

Bidfood Australia Limited 

Ph: 0434 939 134 

bidfood.com.au 

Cookers 

Ph: 1300 88 22 99 

cookers.com.au 

McCain Food Service 

Solutions 

Ph: 0418 157 922 

mccainfoodservice.com.au 

PFD Food Services 

Ph: 131 733 

pfdfoods.com.au 

Simon George and Sons 

Ph: 07 3717 1400 

simongeorge.com.au 

CTB & Co 

(Cooking the Books) 

Ph: 1300 911 282 

cookingthebooks.com 

Food and Agribusiness 

Network 

Ph: 0419 651 157 

foodagribusiness.org.au 

Fussy Fruit Wholesale 

Fruit and Veg Pty Ltd 

Ph: 0416 940 930 

fussyfruit.com.au 

Goodman Fielder 

Ph: 0403 937 801 

gffoodservice.com.au 

CFM Australia - 

Swap & Go Oils 

Ph: 0430 504 486 

cfmaustralia.com.au 

FURNITURE SUPPLY 

SlumberCorp 

Ph: 07 3892 7477 

slumbercorp.com.au 

GAMING AND RACING 

Ainsworth Game 

Technology Pty Ltd 

Ph: 07 3209 6210 

ainsworth.com.au 

Aristocrat Leisure 

Industries 

Ph: 07 3727 1600 

aristocrat.com.au 

IGT 

Ph: 07 3890 5622 

igt.com.au 

Konami Australia 

Ph: 02 9666 3111 

konamiaustralia.com.au 

Light & Wonder 

Ph: 02 9773 0299 

explore.lnw.com 

MAX 

Ph: 0418 728 927 

max.com.au 

Odyssey Gaming Services 

Ph: 07 3087 3300 

odysseygaming.com 

Onyx Gaming 

Ph: 03 8671 1900 

pvsoz.com.au 

Simtech 

Ph: 07 5596 6993 

simtechcreations.com 

Keno 

(The Lottery Corporation) 

Ph: 07 3001 9300 

thelotterycorporation.com 

TAB 

Ph: 0436 816 254 

tab.com.au 

UTOPIA Gaming Systems 

Ph: 1800 200 201 

utopiagaming.com.au 

/ 64 

REVIEW

HOSPITALITY 

CONSULTANTS 

DNS Specialist Services 

Ph: 0433 906 809 

dnsspecialistservices. 

com.au 

Reward Hospitality 

Ph: 07 3341 5929 

rewardhospitality.com.au 

Stoddart 

Ph: 0437 722 910 

stoddart.com.au 

QHA PLATINUM PARTNERS 

AHS Hospitality 

Ph: 07 5512 6143 

ahshospitality.com.au 

HOTEL BROKERS / 

REAL ESTATE / 

PROPERTY VALUERS 

DWS Hospitality Specialists 

Ph: 07 3878 9355 

dws.net 

Lighthouse Safety & 

Compliance 

Ph: 0422 669 631 

lighthousesafety.com.au 

Logic Hospitality 

Ph: 07 5520 3957 

logichospitality.com.au 

Mondandia Consulting 

Ph: 0448 710 629 

monandiaconsulting.com.au 

Morph Consulting Services 

Ph: 0438 758 847 

morph-consulting.com 

Professional Hospitality 

Ph: 07 3160 8132 

professionalhospitality.com.au 

Prostaff Events Pty Ltd 

prostaffevents.com.au 

Off Market Hotels 

Ph: 0408 192 490 

offmarkethotels.com.au 

Power Jeffrey & Co - 

Hotel Brokers 

Ph: 07 3832 6000 

powerjeffrey.com.au 

Ras360 Property Solutions 

Ph: 07 5593 0007 

ras360.com.au 

HTL Property 

Ph: 02 9136 6373 

htlproperty.com.au 

Knight Frank Townsville/ 

Mackay 

Ph: 07 4750 3000 

knightfrank.com.au/contact/ 

Townsville 

Urbis Valuations Pty Ltd 

Ph: 0429 103 989 

urbis.com.au 

QHA DIAMOND PARTNERS 

QHA GOLD PARTNERS 

Relief Hotel Management 

Ph: 0419 733 681 

reliefhotelmanagement.com 

SGW Hotel Broker 

Ph: 0417 508 452 

sgwhotelbroker.com.au 

RevenYou 

Ph: 0497 864 694 

www.revenyou.com.au 

Sculpture Hospitality 

Queensland 

Ph: 0427 532 925 

sculpturehospitality.com 

HOTEL ENTERTAINMENT 

Optus Sport 

Ph: 0478 061 267 

sport.optus.com.au/venues 

Sky Channel 

Ph: 07 3228 6344 

Freecall: 1800 251 710 

skychannel.com.au 

Stan Sport 

Ph: 0416 208 417 

stan.com.au/sport/venues 

Nightlife - Music & Video 

Freecall: 1800 679 748 

nightlife.com.au 

Pro Score - Sporting 

Promotions 

Ph: 0431 366 800 

proscore.com.au 

Rooks Entertainment 

Ph: 07 4068 8633 

rooks-entertainment.com.au 

HOTEL & BAR SUPPLIES 

BOC Limited - Gas/ 

Reticulation Supply 

Ph: 07 3212 4322 

boc.com.au 

LEGAL 

Mullins 

Ph: 07 3224 0222 

mullinslawyers.com.au 

HopgoodGanim Lawyers 

Ph: 0419 762 469 

hopgoodganim.com.au 

LIQUOR 

BUYING GROUPS 

Bottlemart 

Ph: 1300 733 504 

bottlemart.com.au 

Independent Liquor Group 

Ph: 07 3713 2751 

ilg.com.au 

Liquor Legends 

Ph: 07 3107 7422 

liquorlegends.com.au 

LIQUOR 

WHOLESALE GROUPS 

ALM (Australian Liquor 

Marketers) 

Ph Brisbane: 07 3489 3600 

Ph Townsville: 07 4799 4022 

Ph Cairns: 07 4041 6070 

almliquor.com.au 


Ph: 0429 448 523 

paramountliquor.com.au 

4 Hearts Brewing Co 

Ph: 0428 236 436 

4heartsbrewing.com 

BSV 

Cookers 

DNS Specialist 

Hospitality Services 

H&L Australia 

Next Payments 

Best Security 

BOC Limited 

BSPN Architecture 

Caughley and Co 

Coopers Brewery 

Command 51 

Eurofurn 

GC Cleaning Pty Ltd 

Green Finance Group 

HLB Mann Judd 

QHA SILVER PARTNERS 

Odyssey Gaming 

Services 

Onyx Gaming 

Optus Sport 

Prosperity 

Advisers QLD 

QHA BRONZE PARTNERS 

Impos Point of Sale 

Ozone Hospitality 

Services 


Platypus Print 

Packaging 

Power Jeffrey and 

Company 

Ras360 Property 

Solutions 

Simon George & Sons 

Trans Tasman 

Energy Group 

UTOPIA Gaming 

Systems 

Rohrig Constructions 

Red Bull Australia 

Simtech 

Southtrade International 

Stan Sport 

SW Accountants 

& Advisors 

SwiftPOS 

The Signal Group 

Waratah Debt Capital 

REVIEW / 65

QHA PARTNERS & CORPORATE MEMBERS 

APPROVED 

MANAGER’S 

LICENCE 

RESPONSIBLE MANAGEMENT OF 

LICENSED VENUES TRAINING 

“HONESTLY THE 

BEST TRAINING 

SESSION! FUN AND 

LIGHT-HEARTED 

WHILE BEING VERY 

INFORMATIVE AND 

KNOWLEDGEABLE. 

THANKS, QHA.” 

OTHER COURSES OFFERED: 

• Online RSA/RSG Training 

• Gaming Nominee Training 

• Employment Relations Training 

• Employment Relations Webinar 

Responsible Management of Licensed Venues 

Training is a mandatory training requirement 

for those applying for a liquor licence, and 

applicants for an Approved Manager’s Licence. 

Training is offered face to face at regional 

centres throughout Queensland. 

For more information please contact the 

QHA Training Centre 

P. 07 3221 6999 

E. info@qha.org.au 

W. qha.org.au 

MEDIA / MARKETING 

Horse & Water Creative 

Ph: 0401 345 201 

horseandwater.com.au 

POINT OF SALE/ 

PAYMENTS 

CashZone 

Ph: 0466 148 752 

cashzoneatm.com.au 

H&L Australia Pty Ltd 

Ph: 0407 975 411 

hlaustralia.com.au 

Impos Point of Sale 

Ph: 1300 308 615 

impos.com.au 

SwiftPOS 

Ph: 1800 679 701 

swiftpos.com.au 

Next Payments 

Ph: 0447 427 868 

nextpayments.com.au 

Banktech 

Ph: 1800 080 910 

banktech.com.au 

Bepoz Retail Solutions 

Ph: 1300 023 769 

bepoz.com.au 

Harris Data Systems 

Ph: 07 5535 7677 

harrisdata.com.au 

UrPay 

Ph: 0411 457 377 

urpay.com.au 

PRINTING / PACKAGING 

Platypus Print Packaging 

Ph 07 3352 0300 

platys.com.au 

SECURITY / CLEANING 

Best Security 

Ph: 07 3212 8460 

bestsecurity.net.au 

Command51 

Ph: 0437 368 352 

command51.com.au 

GC Cleaning Pty Ltd 

Ph: 0412 700 067 

gcclean.com.au 

Ozone Hospitality Services 

Ph: 1300 793 547 

ozonehospitalityservices. 

com.au 

Bella Group Services 

Ph: 0488 555 013 

bellagroupservices.com 

CMBM Facility Services 

Ph: 07 3391 1040 / 

Ph: 0419 708 715 

cmbm.com.au 

Future Business Technology 

Group 

Ph: 1300 706 155 

fgtgroup.com.au 

Hikvision Digital Technology 

Ph: 1300 976 305 

hikvision.com 

Lotus Commercial Pty Ltd 

Ph: 1300 653 536 

lotusfilters.com.au 

Luxxe Outsourced Hotel 

Services 

Ph: 03 8761 9156 

luxxe.com.au 

Security Registers 

Ph: 0452 363 166 

securityregisters.com.au 

Tru Security Services 

Ph: 0452 377 662 

trusecurity.com.au 

SUPERANNUATION 

Hostplus 

Ph: 1300 467 875 

hostplus.com.au 

TECHNOLOGICAL 

PRODUCTS & SERVICES 

Beyond Payments 

Ph: 1300 192 600 

beyondpayments.com.au 

BSV 

Ph: 1300 244 727 

bigscreenvideo.com.au 

Employment Hero Pty Ltd 

Ph: 0415 769 186 

employmenthero.com 

Tanda 

Ph: 1300 859 117 

tanda.co 

Chewzie Table Ordering 

Ph: 1300 243 994 

chewzie.me 

CTB & Co 

(Cooking the Books) 

Ph: 1300 911 282 

cookingthebooks.com 

Dashback 

Ph: 0414 069 273 

dashback.com.au 

Harris Data Systems 

Ph: 07 5535 7677 

harrisdata.com.au 

Hikvision Digital Technology 

Ph: 1300 976 305 

hikvision.com 

IDU Technologies Pty Ltd 

Ph: 07 3035 5401 

idu-identification.com 

Jands 

Ph: 0408 506 620 

jands.com.au 

JB Hi-Fi Commercial 

Division 

Ph: 07 3360 9925 

jbhifi.com.au 

OpenTable 

Ph: 03 4240 3297 

restaurant.opentable.com 

onPlatinum ICT 

Ph: 0402 281 561 

onplatinum.com.au 

Security Registers 

Ph: 0452 363 166 

securityregisters.com.au 

Smart Parking Limited 

Ph: 0421 155 972 

smartparking.com 

UrPay Technologies 

Ph: 0411 457 377 

urpay.com.au 

Vix Vizion Pty Ltd 

Ph: 0413 026 918 

vixvizion.com 

TRANSPORT 

A.P. Eagers Limited 

Ph: 07 3109 6731 

apeagers.com.au 


Ph: 1300 836 025 


/ 66 

REVIEW

Hostplus is a top-performing super fund that puts members first. 

That’s why we’re proud to have been named Money magazine’s Best Super 

Fund 2024. Judged on strong performance, value for money, and an ongoing 

focus on members, we’re thrilled to receive this recognition. 

Compare Hostplus 

Best Super Fund 2024 is awarded by Money magazine. Visit moneymag.com.au for awards criteria. Awards and ratings are only one factor to consider when 

choosing a super fund. Past performance is not a reliable indicator of future performance. General advice only. Before deciding, consider the relevant Hostplus 

PDS and TMD at hostplus.com.au and your objectives, financial situation and needs, which have not been accounted for. Issued by Host-Plus Pty Limited ABN 

79 008 634 704, AFSL 244392 as trustee for the Hostplus Superannuation Fund ABN 68 657 495 890. HP2816

INSPIRED BY THE OUTBACK

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