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<strong>The</strong><br />

Supporting the Independent <strong>Garage</strong> and MOT sector<br />

DELPHI ACADEMY UNVEILS<br />

EXPANDED ‘OEM-LEVEL’<br />

TRAINING CENTRE<br />

Issue <strong>368</strong><br />

November 2024<br />

PACKED WITH<br />

ALL THE LATEST<br />

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& FEATURES<br />

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KNIPEX’s<br />

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Please visit our website - www.garageandmot.com<br />

1 Front.indd 1 07/11/2024 13:22


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<strong>The</strong><br />

Supporting the Independent <strong>Garage</strong> and MOT sector<br />

Issue <strong>368</strong><br />

November 2024<br />

Welcome to the latest issue of <strong>The</strong> <strong>Garage</strong>.<br />

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independent <strong>Garage</strong> and MOT<br />

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for authoritative, independent news<br />

and features.<br />

<strong>The</strong> latest on new products,<br />

updates on important regs, info on<br />

key events and partnerships, and a<br />

voice for the motor ombudsman, the<br />

magazine, weekly Pulse email and the<br />

website keep the community up to<br />

speed.<br />

Subscribe to<br />

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3 Welcome.indd 1 07/11/2024 11:25


CONTENTS<br />

Inside<br />

News and Products<br />

6. Delphi Academy-Unveils expanded ‘OEM-level’ training centre.<br />

With a £500,000 investment, the Academy spans 1,430 square<br />

meters, making it one of Europe’s largest automotive training<br />

centres.<br />

8. Automechanika Birmingham 2025-Only 15 percent of<br />

stands remaining – standout line up gearing up for<br />

Automechanika Birmingham 2025.<br />

10. ONKAR-<strong>The</strong> future is specialising-How do you see the future?<br />

All makes, all models, all powertrains, every day? Or everything<br />

to do with one specific marque?<br />

11. HELLA-Putting the spotlight on the personalities behind the<br />

brand, through their ‘We Are Real’ video campaign.<br />

12. VLS-Welcomes publication of the new 2024 ACEA Heavy-Duty<br />

Engine Oil sequences.<br />

14. Supertracker-Unveils Green Laser Wheel Alignment System<br />

for Commercial Vehicles.<br />

16. Duckhams-Celebrates success as drivers Adam Smalley and<br />

Shaun Balfe add to Silver-Am title with overall third place in the<br />

British GT Championship.<br />

22. Earn up to 3% back-with <strong>Garage</strong> Hive’s LKQ Euro Car Parts rebate.<br />

Features<br />

26-27. LIGHTING<br />

Don’t want all that razzle dazzle? Premium quality automotive accessory specialist, Ring,<br />

is explaining the causes of dazzling headlights. After the topic of glaring headlights hit the<br />

national media, Ring is reinforcing facts to bring understanding to this topic.<br />

‘if wipers are going, lights should be glowing’. Ring, is urging the automotive industry to<br />

remind drivers to put their headlights on if their wipers are on.<br />

28-32. TRAINING<br />

Our Virtual Academy online and face-to-face automotive technical training backs campaign<br />

to boost EV work at independent garages. Plus, Draper Tools and EXCELR8 Motorsport<br />

team up to support the next generation of mechanics.<br />

Your data<br />

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4 THE GARAGE<br />

4 Contents.indd 1 07/11/2024 15:22


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Delphi Academy unveils expanded<br />

‘OEM-level’ training centre<br />

Delphi Academy has officially opened its doors following a major<br />

expansion project, setting a new standard in aftermarket training. With<br />

a £500,000 investment, the Academy now spans 1,430 square meters,<br />

making it one of Europe’s largest automotive training centres.<br />

Delphi’s training facility in Warwick<br />

has doubled in size by extending into<br />

a neighbouring unit, with the new<br />

wing dedicated specifically to training in<br />

hybrid, electric vehicle (EV), and hydrogen<br />

technologies.<br />

<strong>The</strong> official opening ceremony on 22nd<br />

October attracted industry leaders, training<br />

experts, and representatives from major<br />

organisations worldwide, all eager to tour<br />

the state-of-the-art centre and experience<br />

its world-class facilities.<br />

Neil Fryer, Vice President and Global<br />

Aftermarket General Manager at PHINIA,<br />

the company behind the Delphi brand,<br />

commented on the Academy’s role in<br />

supporting the aftermarket: “Our strong<br />

relationships with vehicle manufacturers<br />

allow us to bring original equipment (OE)<br />

knowledge directly to the aftermarket.<br />

Technicians need the right parts,<br />

6 THE GARAGE<br />

6,7 Delphi Academy opens.indd 1 07/11/2024 10:40


information, and training to carry out<br />

effective repairs, and that’s what we’re<br />

delivering here.”<br />

With a new open-plan workshop and<br />

additional interactive classrooms, the<br />

extension reflects Delphi’s commitment<br />

to equipping technicians with the skills<br />

needed to work on the latest vehicle<br />

technologies.<br />

<strong>The</strong> OEM-inspired training academy<br />

boasts 15 vehicles including a Tesla Model<br />

S, Nissan Leaf, Toyota Prius, BMW 3 series<br />

plug-in hybrid and Audi A3 e-Tron. Other<br />

training aids include a hydrogen internal<br />

combustion powertrain rig for hands-on<br />

tasks like leak detection and changing<br />

injector seals, which requires a special<br />

hydrogen purging process, as part of<br />

Delphi’s industry-first hydrogen training<br />

course.<br />

A new 16-seat conference room with<br />

glass-fronted walls offer a panoramic view<br />

of the workshop, alongside a comfortable<br />

breakout area. A dedicated product<br />

showroom showcases the latest Delphi<br />

innovations, while a specialist automotive<br />

recording, photography, and 3D scanning<br />

studio supports the creation of new<br />

training videos, webinars and interactive<br />

simulations for Delphi’s Masters of Motion<br />

and e-learning programmes.<br />

Meanwhile, the existing workshop and<br />

classrooms are now focused on delivering<br />

training for all other courses, including<br />

vehicle electronics, engine management,<br />

fuel systems, and diagnostics.<br />

“We now have the capacity to train up<br />

to 64 students a day, making this one of<br />

the largest centres of its kind in Europe,”<br />

said Luke Garratt, UK Technical Services<br />

Manager at Delphi. “This latest investment<br />

emphasises our commitment to future<br />

technologies and highlights our dedication<br />

to helping workshops thrive in a rapidly<br />

changing industry.”<br />

Coinciding with the opening of the new<br />

training centre, Delphi has also launched<br />

a new online booking system. It means<br />

technicians can now quickly view course<br />

availability and schedule their learning,<br />

while providing garage owners and<br />

managers with tools to monitor training<br />

progression.<br />

For further information about training at<br />

Delphi Academy, go to:<br />

https://www.delphiautoparts.com/en-gb/<br />

workshop-solutions/delphi-academy<br />

THE GARAGE 7<br />

6,7 Delphi Academy opens.indd 2 07/11/2024 10:40


AUTOMECHANIKANEWS<br />

ONLY 15 PERCENT OF STANDS REMAINING<br />

STANDOUT LINE UP GEARING UP FOR<br />

AUTOMECHANIKA BIRMINGHAM 2025<br />

With 85 percent of<br />

stands already sold,<br />

Automechanika<br />

Birmingham 2025 is rapidly<br />

approaching full capacity,<br />

with the organisers urging<br />

potential exhibitors to act<br />

fast to secure their spot.<br />

8,9 Automechanika 2025.indd 1 07/11/2024 10:41


Taking place from June 3rd – 5th at the NEC, Birmingham,<br />

the event offers an unparalleled opportunity for companies<br />

in the automotive industry to showcase their brand,<br />

products and services, and network with more than 15,000<br />

professionals, including garages, motor factors, retailers,<br />

bodyshops, the supply chain, dealerships and detailers, at the<br />

UK’s largest automotive aftermarket trade exhibition.<br />

A number of leading automotive companies are signed up to<br />

exhibit, including Alliance Automotive, Avayler by Halfords, Bosch<br />

Automotive Aftermarket UK, Brembo, Castrol, Comma, DEWALT<br />

Automotive, Draper Tools, GSF Car Parts, Hella, ISN Europe, Jack<br />

Sealey, JHM Butt & Co, LKQ Euro Car Parts, Liqui Moly, MANN-<br />

FILTER, Niterra, Ring Automotive, Snap On, Texa UK and Wix<br />

Filters, with only a limited number of stands remaining.<br />

Joanne Knowles, Event Director, Automechanika Birmingham<br />

commented: “Following the outstanding success of<br />

Automechanika Birmingham 2023, which welcomed over 14,000<br />

visitors, we have been truly overwhelmed by the demand for<br />

exhibitor stands for the upcoming event, which has intensified<br />

even further since Automechanika Frankfurt in September.<br />

Automechanika Birmingham has become a central hub where<br />

key professionals unite to drive the industry forward, and we are<br />

excited to see how this momentum will make the 2025 show our<br />

most successful to date.<br />

“It is recognised as a permanent fixture in the calendar year,<br />

offering a strategic platform, built on networking, learning and<br />

hands-on engagement, enabling exhibitors to better connect<br />

with the market.”<br />

Exhibitors will have the unique opportunity to engage with over<br />

5,000 garages, who will be provided with not only complimentary<br />

parking and breakfast to kick-start the day, but a comprehensive<br />

three-day experience.<br />

Neil Grant, managing director of HELLA, said: “Automechanika<br />

Birmingham is a key event for HELLA, providing us with the<br />

opportunity to connect with the broader automotive community,<br />

share our latest mobility solutions and collaborate on the pressing<br />

skills challenges that the industry faces today.<br />

“As a progressive innovator, we’re committed to driving<br />

automotive advancements, and we believe this show is key to<br />

accelerating that mission. We’re excited to join an event that<br />

embraces such valuable, face-to-face engagement with partners<br />

and customers, and we’re looking forward to showcasing our<br />

latest technologies that are shaping the future of mobility.”<br />

Don’t miss your chance – secure your stand at Automechanika<br />

Birmingham 2025 before it’s too late. For more information, visit:<br />

https://automechanika-birmingham.uk.messefrankfurt.com/<br />

birmingham/en.html.<br />

Automechanika Birmingham will return in 2025.<br />

www.facebook.com/AutomechanikaUK<br />

twitter.com/automechanikaUK<br />

www.instagram.com/automechanikauk/<br />

THE GARAGE 9<br />

8,9 Automechanika 2025.indd 2 07/11/2024 10:42


ONKAR CHAHAL<br />

<strong>The</strong> future is<br />

SPECIALISING<br />

“No one can be everything to everyone. It is unreasonable to<br />

expect anyone to be able to know everything about every car that<br />

drives into their garage.”<br />

By Onkar Chahal<br />

For almost 10 years I have been saying<br />

the future for the aftermarket garage<br />

is to become a marque specialist.<br />

For me, it just makes sense. <strong>The</strong> cost of<br />

specialist tools for bushes and engines,<br />

along with the technical or manufacturer<br />

subscriptions and a much more complicated<br />

vehicle to work on meant, to me at least,<br />

specialisation in a particular manufacturer<br />

made the most sense.<br />

That way you would see all the common<br />

faults, the simple repairs and most<br />

importantly, that familiarity would make you<br />

much more efficient. When I say efficient I<br />

really mean profitable! As you have seen the<br />

fault before, you know how to fix it, which<br />

means you save the diagnostic time. This<br />

time, as you are confirming the fault not<br />

diagnosing it. You move through it quicker,<br />

raising your efficiency, which means you get<br />

through more work in the day.<br />

<strong>The</strong> diagnostic equipment can now be<br />

manufacturer level, allowing you total<br />

freedom to interrogate, code or programme<br />

the ECU’s as necessary.<br />

As we move into the electrification era of<br />

the motor trade I think that we are moving<br />

towards specialisation even more. For me,<br />

the days of one garage for all makes are<br />

going, if not behind us already?<br />

I was an independent BMW specialist<br />

for 13 years, during which time I amassed<br />

all the specialist tooling for chassis bushes<br />

and engine timing, I even had a couple of<br />

tools to remove ignition barrels and adjust<br />

handbrake cables in situ. I was one of the<br />

first in the country to buy into a marque<br />

specific diagnostic platform in the form of<br />

Autologic.<br />

I absolutely monstered that diagnostic<br />

tool. Didn’t matter if it was live data<br />

streams, coding, programming or just<br />

service resets or diagnostics. I could do it<br />

all. BMW famously released an update for<br />

the E60 model 5 series which left the front<br />

headlight eyebrows off. Luckily for me I was<br />

given a patch repair to download allowing<br />

me to literally just turn them back on. <strong>The</strong><br />

retailer network had to update the whole<br />

car again, which made me much more<br />

nimble.<br />

It also allowed me to request individual<br />

programmes to be written for me such<br />

as allowing a different instrument cluster<br />

to communicate with an alternative light<br />

module, which in turn was different to the<br />

rest of the vehicles modules.<br />

Why would I need to do such an<br />

unusual thing, I hear you ask?<br />

Simple, I was building the UK’s first E46<br />

M3 Touring using second hand parts from<br />

breakers all over England. This was early<br />

2000’s so they were still a current model,<br />

which meant everything was expensive. It<br />

also meant it was featured on the cover<br />

of a BMW magazine. <strong>The</strong> publicity gained<br />

from that particular car earnt me another<br />

commission from another customer. Build<br />

the world’s first E46 M3 Touring with the<br />

SMG gearbox.<br />

That was another cover car for another<br />

BMW magazine, which just helped move the<br />

business forward in a very positive direction.<br />

<strong>The</strong> point I’m making?<br />

No one can be everything to everyone. It is<br />

unreasonable to expect anyone to be able to<br />

know everything about every car that drives<br />

into their garage.<br />

I would have struggled to do the jobs I<br />

did, in the way I was able to, without being a<br />

brand specialist. I wore my title with pride,<br />

knowing that I was able to do 100% of the<br />

work required, 100% of the time. I didn’t<br />

turn work away or sub it out to anyone as I<br />

had it all under control under one roof.<br />

How do you see the future?<br />

All makes, all models, all powertrains, every<br />

day? Or everything to do with one specific<br />

marque?<br />

It’s the way forward. Trust me. I’m a BMW<br />

Specialist!<br />

10 THE GARAGE<br />

10 Opinion Onkar.indd 1 07/11/2024 10:43


NEWS<br />

HELLA<br />

CAMPAIGN PLAYS ON<br />

HELLA Managing Director Neil Grant<br />

HELLA is putting the spotlight on the personalities behind the<br />

brand through its ongoing ‘We Are Real’ video campaign.<br />

<strong>The</strong> initiative celebrates the talented individuals at the<br />

heart of HELLA’s success, offering a unique behind-thescenes<br />

look at the people driving the company forward that<br />

is being shared via the company’s social media channels.<br />

<strong>The</strong> ‘We Are Real’ series has been rolling out over the last few<br />

weeks, with each video enabling viewers to find out more<br />

about the dedicated team at the company. Each instalment<br />

includes personal insights, tales, and fun facts. Through these<br />

authentic stories, HELLA aims to strengthen the relationships<br />

across the automotive aftermarket.<br />

HELLA Managing Director Neil Grant kicked off the campaign<br />

in the first video, where he discusses how he sees the sector<br />

changing, and why HELLA is playing a crucial role as automotive<br />

technology evolves. “We know what’s coming, and we know what<br />

the vehicle of tomorrow will look like, and that helps us prepare<br />

from a UK aftermarket perspective.”<br />

<strong>The</strong> second video in the series includes insightful interviews with<br />

Dave Clark, Product and Brand Manager – Lighting, UK Marketing<br />

and Communications Manager Helen Goldingay and Customer<br />

Service Advisor Gergo Szabo. Topics covered include first car, first<br />

gig and formative career aspirations before moving onto more<br />

serious matters, like Marmite!<br />

<strong>The</strong> most recent video features Head of Product Support Alex<br />

Magee, where he discusses his role providing remote diagnostic<br />

support via Hella Gutmann’s macsRemote device and how this is<br />

benefitting the aftermarket. He then moves onto his other life as<br />

a kart racer with the Tonbridge-based GMS Kart Team, with whom<br />

he competes in the British Kart Championships in the Rotax class.<br />

“I have the privilege of being the oldest driver by nine years,” said<br />

Alex.<br />

“We’re incredibly excited to be sharing ‘We Are Real’,” said<br />

Helen Goldingay, UK Marketing and Communications Manager at<br />

HELLA. “At HELLA, our strength lies in our people, and we believe<br />

that building strong, lasting relationships is key to our continued<br />

success. This campaign gives our customers, partners, and the<br />

wider automotive community a chance to connect with us on a<br />

more personal level.”<br />

Follow HELLA’s social media channels and website to stay<br />

updated as HELLA unveils more stories over the next few weeks.<br />

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11 News HELLA P11.indd 1 07/11/2024 10:44


NEWS<br />

VLS welcomes publication of<br />

the new 2024 ACEA Heavy-Duty<br />

Engine Oil sequences<br />

ACEA has published a 2024 edition of the ACEA Oil Sequences for Heavy-Duty Engines.<br />

<strong>The</strong> new sequences address engine developments driven by regulatory and performance<br />

needs, complemented by necessary test maintenance requirements.<br />

According to European legislation, emissions from most new<br />

trucks must be 15% lower by 2025 and 30% lower by 2030.<br />

<strong>The</strong> 2024 sequences allow for lighter viscosities XW-30 and<br />

lower HTHS between 2.9 and 3.5, which can help achieve these<br />

emissions targets.<br />

Developed by the European Automobile Manufacturers<br />

Association, the ACEA sequences are a set of performance<br />

standards specifically tailored to the needs of the European<br />

market.<br />

In the 2024 sequences, a new engine oil category, F01, has<br />

been introduced, which has specific viscosity requirements in<br />

comparison to E11-24 oil specifications. F01 is expected to be<br />

used for road vehicles, not off road highway vehicles, to help<br />

tackle the road emissions issue.<br />

<strong>The</strong> new F01-24 category is similar in performance to E11<br />

but mandates an XW-30 engine oil grade and a lower HTHS<br />

than the other categories to improve fuel economy for a small<br />

but emerging part of the market. This contrasts with the 2022<br />

update, which introduced new categories, E8 and E11, and<br />

updated engine tests for the E4 and E7 categories that applied to<br />

a significant part of the market.<br />

<strong>The</strong> 2024 sequences replace the 2022 sequences. Claims can<br />

now be made against the 2024 sequences and from 15 October<br />

2025 onwards, the 2024 ACEA Oil Sequences for Heavy-Duty<br />

Engines will be mandatory for all new claims.<br />

UK independent trade body, the Verification of Lubricant<br />

Specifications (VLS), welcomes the publication of the new ACEA<br />

Heavy-Duty sequences. Chairman Harald Oosting commented:<br />

“We welcome any initiatives which support emissions<br />

reduction. Although heavy-duty vehicles comprise a small<br />

percentage of the vehicles on our roads, they are responsible<br />

for a much larger share of CO2 emissions. Engine and lubricant<br />

manufacturers are working hard to reduce emissions from<br />

existing diesel engines as well as develop electric and hydrogen<br />

solutions to help achieve net zero targets.<br />

Operators must be aware that, as with the light-duty<br />

sequences with lower HTHS limits, backwards compatibility<br />

could be an issue. Workshops need to be vigilant and ensure they<br />

are using the correct lubricant for each and every vehicle they<br />

service.”<br />

Verification of Lubricant Specifications is an independent<br />

organisation providing a credible and trusted means to verify<br />

lubricant specifications. For more details on the work of VLS,<br />

please visit www.ukla-vls.org.uk.<br />

12 THE GARAGE<br />

12 News VLS.indd 1 07/11/2024 10:45


NEWS<br />

LKQ UK & Ireland<br />

to cut carbon emissions<br />

with new solar panel<br />

installation at<br />

logistics hub<br />

LKQ UK & Ireland has successfully installed<br />

nearly 6,500 solar panels on the roof of<br />

its central logistics hub, as it progresses<br />

towards LKQ Corporation’s global goal of<br />

achieving net zero emissions by 2050.<br />

Installed by environmental consultancy<br />

Footprint Zero, the installation covers the<br />

roof of the 792,000 sq ft T2 building at<br />

Birch Coppice Business Park in Tamworth.<br />

<strong>The</strong> site is one of the largest commercial<br />

buildings in the UK, holding more than<br />

100,000 SKUs. <strong>The</strong> facility sends out more<br />

than 55,000 orders daily and services<br />

40,000-plus garages across the UK every<br />

week.<br />

<strong>The</strong> 2,948 kWp solar array system<br />

will allow the business to offset energy<br />

consumption at T2 by up to 32%.<br />

It’s estimated that this has the potential<br />

to prevent the emission of 12,554 tonnes<br />

of CO2 over the system’s 25-year lifespan<br />

– the equivalent of taking almost 3,000<br />

passenger vehicles off the road for one year.<br />

<strong>The</strong> move is the latest in a series of<br />

investments by LKQ UK & Ireland into<br />

reducing its scope one and two emissions.<br />

<strong>The</strong>se include the installation of LED lights<br />

in 188 of its branches and warehouses<br />

to improve energy efficiency, and a pilot<br />

scheme for the use of e-scooters and cargo<br />

pedal bikes to deliver stock to customers<br />

across London and the South of England.<br />

Kevan Wooden, Chief Executive Officer<br />

at LKQ UK and Ireland, said: “We recognise<br />

the important role we have to play in driving<br />

sustainable growth, across our own business<br />

and when it comes to helping our customers<br />

to operate more sustainably. As market<br />

leader, it’s our responsibility to lead the way<br />

and share what we learn as we do.<br />

“Operating sustainably isn’t just the<br />

right thing to do for the planet; it makes<br />

good business sense too, by bringing about<br />

efficiencies that will ultimately deliver a<br />

return on the upfront investment.<br />

“Globally, our purpose, mission and values<br />

align with sustainable business practices<br />

that are good for business, people, and the<br />

environment, enabling us to not only be<br />

contributors to but leaders of the circular<br />

economy.”<br />

THE GARAGE 13<br />

13 News LKQ and Gripclad P13.indd 1 07/11/2024 12:45


NEWS<br />

Supertracker Unveils Green Laser<br />

Wheel Alignment System for<br />

Commercial Vehicles<br />

Supertracker has launched its latest advancement in commercial wheel alignment technology: the Green Laser Wheel<br />

Alignment System. This innovative system builds on their well-established reputation by incorporating green laser<br />

technology, offering greater precision and visibility across a variety of working conditions, both indoors and outdoors.<br />

With straightforward solutions for twin steer vehicles, as well as simple tracking gauges for commercial vehicles.<br />

Green Lasers: Green can be seen<br />

Green lasers offer distinct advantages over<br />

their red counterparts, primarily due to<br />

the human eye’s heightened sensitivity to<br />

green wavelengths, which peak at around<br />

555 nanometers. This characteristic<br />

makes green lasers appear significantly<br />

brighter and clearer than red ones, even in<br />

bright environments.<br />

<strong>The</strong> Supertracker laser wheel alignment<br />

range leverages this advantage to<br />

deliver higher visibility in diverse lighting<br />

conditions, making it especially effective<br />

for workshops that perform wheel<br />

alignment checks outdoors or in low-light<br />

conditions. <strong>The</strong> enhanced brightness<br />

and range of green lasers ensure precise<br />

measurements, even over greater<br />

distances.<br />

Supertracker have now brought this<br />

enhancement to their commercial wheel<br />

alignment range, an exciting development<br />

for the well-known UK brand. <strong>The</strong> visibility,<br />

battery life and price of the green laser in<br />

brighter conditions sets the Supertracker<br />

systems apart from its competition.<br />

Wheel Alignment<br />

and Commercial Fleets<br />

Proper wheel alignment is crucial for<br />

maintaining fleet vehicles, especially in the<br />

commercial sector. Misaligned wheels can<br />

lead to a host of issues, including uneven<br />

tire wear, increased fuel consumption<br />

and compromised safety. Fleet operators<br />

who invest in regular wheel alignment not<br />

only prolong the lifespan of their vehicles<br />

but also improve fuel efficiency by up to<br />

10%, according to studies from the UK’s<br />

Road Haulage Association. For large fleets,<br />

these savings can amount to thousands of<br />

pounds annually.<br />

Correctly aligned wheels reduce wear<br />

on essential vehicle components, cutting<br />

down on long-term maintenance costs<br />

and minimising unexpected breakdowns,<br />

which could lead to costly downtime. With<br />

fuel prices and vehicle maintenance costs<br />

rising, efficient vehicle operation through<br />

proper alignment checks is a priority for<br />

commercial fleet managers.<br />

Supertracker’s STRT4: Tailored for<br />

Twin Steer Vehicles<br />

<strong>The</strong> newly updated STRT4 Green Laser<br />

Wheel Alignment System is specifically<br />

designed to handle the unique<br />

requirements of twin steer vehicles.<br />

<strong>The</strong> system is engineered for quick and<br />

accurate alignment checks on heavy duty<br />

trucks, haulage trucks, tipper trucks,<br />

cement mixes, buses, fire trucks and<br />

emergency vehicles, to name a few.<br />

<strong>The</strong> system comes complete with,<br />

everything you need for an alignment<br />

check:<br />

● 2 x Laser Measuring Heads<br />

● 4 x Wheel Hangers<br />

● 2 x 2nd Steer Mirror Heads<br />

● A convenient Trolley with a Battery<br />

Charging System<br />

● Steering Wheel Lock<br />

● Truck Dished Turn Plates and Bases<br />

Neatly stored on a stylish, manoeuvrable<br />

trolley, the complete system provides<br />

everything required for easily measuring<br />

toe and trust as standard.<br />

14 THE GARAGE<br />

14,15 Supertracker.indd 1 07/11/2024 10:47


Additionally, users can upgrade the<br />

system with a Digital Camber Caster<br />

Gauge, enabling them to measure camber<br />

and caster.<br />

For simple checks on single steer<br />

vehicles, Supertracker also offers the<br />

STR1500, a commercial Two-Wheel Laser<br />

Tracking Gauge.<br />

Superior After-Sales Support and<br />

Availability<br />

Supertracker takes pride in not only<br />

delivering robust equipment manufactured<br />

in the UK, but also offering reliable<br />

aftercare support. <strong>The</strong> UK-based service<br />

team provides national coverage, ensuring<br />

that any calibration, maintenance, spare<br />

parts or accessory requirements are met<br />

promptly.<br />

Visit Supertracker’s Wheel Alignment<br />

Studio in Worksop to see the equipment in<br />

action, or contact our support teams for<br />

quotes or trade-in deals.<br />

For inquiries or to schedule a<br />

demonstration, visit<br />

www.supertracker.com or contact the<br />

team directly at info@supertracker.com<br />

GRP GRATING<br />

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GRP Grating Vehicle Inspection Pit offers increased safety<br />

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Our inspection pit grating covers come in 38mm and<br />

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deeper rebates. Our service and product advice goes<br />

above and beyond every other competitor.<br />

We can cover Bus & Coach Pits, Truck, Trailer & HGV Pits,<br />

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DVSA ATF Testing Pits right down to the humble Home<br />

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Call us today for more<br />

information about GRP<br />

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enquiries@gripclad.co.uk<br />

www.gripclad.co.uk/applications/garage-inspection-pit/<br />

THE GARAGE 15<br />

14,15 Supertracker.indd 2 07/11/2024 10:47


NEWS<br />

Duckhams<br />

celebrates success<br />

Drivers Adam Smalley and Shaun Balfe add to Silver-Am<br />

title with overall third place in the British GT Championship<br />

Duckhams drivers Adam Smalley<br />

and Shaun Balfe have clinched<br />

third place in the overall GT3<br />

standards at the end of the 2024 British<br />

GT Championship. <strong>The</strong> team had already<br />

secured the British GT Silver-Am title at<br />

Snetterton earlier in the season, with two<br />

rounds to spare.<br />

<strong>The</strong>ir exceptional performance<br />

throughout the season has included<br />

seven class victories in nine races, the<br />

Silver-Am title, and third overall in the<br />

GT3 Drivers’ standings in the team’s first<br />

season in the British GT Championship.<br />

For Adam Smalley, it is another accolade<br />

to add to his growing list of motorsport<br />

achievements, including winning the<br />

Porsche Carrera Cup GB 2023.<br />

“Overall, it has been an amazing season.<br />

We would have liked to have gone out<br />

with a good result, but that was out of<br />

everyone’s control. <strong>The</strong> goal was the<br />

overall title going into the last round and,<br />

although we mathematically could have<br />

won it, it would have required a lot of luck<br />

on our side, so realistically the aim was<br />

to maintain that top three in the overall<br />

championship.<br />

“To win seven out of nine Silver-Am<br />

races is brilliant. I’m made up with how the<br />

year has gone and I couldn’t have asked<br />

for much better in my debut year. Shaun<br />

16 THE GARAGE<br />

16,17 Duckhams.indd 1 07/11/2024 10:48


has done a mega job all season, and the<br />

guys at <strong>Garage</strong> 59 have been great, so a<br />

big thank you to everyone. I also have to<br />

thank my sponsors for all their support<br />

this year. I couldn’t have done it without<br />

them,” Adam Smalley commented.<br />

Duckhams and motorsports have been<br />

synonymous with each other during the<br />

brand’s 125-year legacy. This legacy began<br />

with the land-speed record in 1948 and<br />

extends to numerous F1, BTCC, British<br />

GT, Formula Ford, and BRIC Superbikes<br />

championships with celebrated drivers<br />

of yesteryear like Colin Chapman, Ayrton<br />

Senna, James Hunt, John Surtees and<br />

current champions like Dan Cammish,<br />

Shaun Balfe, Adam Smalley and Daryl<br />

DeLeon.<br />

Duckhams Chief Marketing Officer<br />

Rajat Moitra said, “A great British engine<br />

oil brand, Duckhams has an iconic legacy<br />

of powering champions in motorsports<br />

throughout our 125-year history. Our<br />

product performance is proven both on<br />

the track and on the road and stands the<br />

test of time in racing and everyday driving<br />

alike yesterday, today and tomorrow.<br />

Here’s to winning together for the next 125<br />

years!”<br />

Founded by Alexander Duckham, a<br />

natural innovator, successful businessman,<br />

and pioneer of modern movement,<br />

Duckhams has been making engines move<br />

since 1899.<br />

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AS-7430H LOW ENTRY<br />

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AS-6745P<br />

4.2T FOUR POST LIFT<br />

AS-8240TP<br />

4T SCISSOR LIFT<br />

AS-7251<br />

SINGLE POST LIFT<br />

AS-24SA<br />

TYRE MACHINE<br />

AS-B24<br />

WHEEL BALANCER<br />

£3,450 +VAT £5,300 +VAT £2,350 +VAT £740 +VAT £645 +VAT<br />

This is a sample of our huge range of garage equipment,<br />

always in stock and ready for immediate despatch.<br />

Visit the website<br />

for our full range<br />

www.automotechservices.co.uk Tel: 01889 579945<br />

EST 1972<br />

THE GARAGE 17<br />

16,17 Duckhams.indd 2 07/11/2024 10:48


NEWS<br />

<strong>The</strong> Motor Ombudsman reports<br />

the busiest third quarter on record<br />

for vehicle service and repair case<br />

submissions<br />

<strong>The</strong> past three months were the<br />

busiest ever third quarter of the year<br />

for the number of vehicle service and<br />

repair cases submitted by consumers<br />

to <strong>The</strong> Motor Ombudsman, up nearly<br />

a fifth versus the same period year<br />

<strong>The</strong> total number of service and<br />

repair cases logged for the first<br />

nine months of 2024 has reached<br />

4,847, a year-on-year increase of<br />

29% (3,763), as demand continues<br />

to grow for <strong>The</strong> Motor Ombudsman’s<br />

Alternative Dispute Resolution (ADR)<br />

service<br />

<strong>The</strong> drivetrain area of a vehicle drove<br />

the most consumer dissatisfaction,<br />

followed by the level of customer<br />

service provided by repairers when<br />

assisting consumers<br />

A free-of-charge repair,<br />

compensation, and a full refund,<br />

were the most asked-for resolutions<br />

by consumers to help bring their<br />

complaint to a close<br />

<strong>The</strong> Motor Ombudsman has reported<br />

the highest ever volume of service and<br />

repair cases brought by consumers to<br />

its dispute resolution service during the third<br />

quarter of the year. Between 01st July and<br />

30th September 2024, the Ombudsman for<br />

the automotive sector received a total of<br />

1,586 new submissions from motorists, up<br />

18% from 1,348 in Q3 2023.<br />

This was slightly off the all-time high of<br />

1,657 service and repair cases logged in the<br />

second quarter of this year, but nevertheless<br />

reflects the increasing number of consumers<br />

turning to <strong>The</strong> Motor Ombudsman for help<br />

concluding disputes in a fair and impartial<br />

setting, against a backdrop of growing<br />

awareness of the organisation and their<br />

rights, coupled with strained motorist<br />

finances. This is reflected by the fact that,<br />

overall for 2024, a total of 4,847 new cases<br />

were logged by individuals during the past<br />

nine months, a rise of 29% compared to the<br />

opening three quarters of 2023 (3,763).<br />

When looking at the principal drivers<br />

of service and repair complaints in the<br />

third quarter, the majority - nearly 40%<br />

(down from 51% in Q3 2023), originated<br />

from disputes logged within <strong>The</strong> Motor<br />

Ombudsman’s “drivetrain” category, which<br />

encompasses the engine and its individual<br />

components, transmission, fuel and exhaust<br />

systems. Issues raised by consumers<br />

included, faulty timing chains snapping<br />

prematurely and causing shaking at higher<br />

speeds, turbo failures, and excessive oil<br />

consumption.<br />

<strong>The</strong> standard of customer service<br />

experienced by consumers during a routine<br />

service or ad hoc remedial work, accounted<br />

for the second highest number of disputes,<br />

at just under a third (32%) – higher than<br />

the figure of 17% reported at the same<br />

time last year. <strong>The</strong>re were instances of<br />

businesses damaging vehicles and individual<br />

components whilst on the ramp, causing an<br />

added element of frustration for consumers,<br />

whilst repairers carrying out work without<br />

the authorisation of customers, which<br />

contravenes the Service and Repair Code,<br />

also drove disputes. In addition, vehicle<br />

owners logged complaints about repairs<br />

not being undertaken following up front<br />

payments, and multiple attempts not<br />

rectifying the reported faults.<br />

<strong>The</strong> proportion of issues relating to the<br />

chassis area of the vehicle during the past<br />

quarter, which relates to the suspension,<br />

brakes, wheels, and steering, fell slightly<br />

compared to that seen during the July to<br />

September period last year (9% versus 11%<br />

18 THE GARAGE<br />

18,19 News TMO.indd 1 07/11/2024 10:49


espectively). Problems raised by consumers took<br />

in the likes of cars being fitted with incorrect<br />

tyres, the wrong alloys being refurbished,<br />

premature brake pad wear and steering rack<br />

failures, and cracked subframes.<br />

<strong>The</strong> fourth largest source of complaints (8%)<br />

reported in the third quarter of 2024 pertained to<br />

electrical systems. Some of the faults incurred by<br />

consumers, were namely, alarm wiring corroding,<br />

interior fans draining car batteries, erroneous<br />

stop/start systems, and flickering headlamps.<br />

Charging and battery issues equally drove electric<br />

vehicle owners to log a complaint in the third<br />

quarter, although these were in a minority due to<br />

the comparatively lower car parc versus petrol<br />

and diesel models.<br />

Also at 8%, but with a slightly lower volume of<br />

complaints than the former category, the exterior<br />

element of a vehicle witnessed consumers<br />

reporting sub-standard paintwork finishes, A-pillar<br />

trims detaching from bodywork, misaligned doors<br />

and incorrectly fitted door handles after repairs,<br />

and window panes sliding down door frames.<br />

In contrast, the interior of vehicles drove the<br />

fewest number of disputes during Q3 at just 4%,<br />

mirroring the trend seen for the same quarter<br />

in 2023. Complaints encountered by consumers<br />

ranged from air conditioning systems blowing out<br />

warm air, to infotainment systems and DAB radios<br />

having intermittent functionality.<br />

For the service and repair complaints received<br />

by <strong>The</strong> Motor Ombudsman during the past<br />

three months, the majority (48%) related to<br />

owners of diesel cars, followed by petrol models<br />

(43%), electric vehicles (5%), and hybrids<br />

(4%). Furthermore, the three most preferred<br />

resolutions stated by the majority of consumers<br />

to help bring their dispute to a close, were<br />

a free of charge repair (31%), compensation<br />

(23%), and a full refund (19%). Where a monetary<br />

value in relation to their preferred resolution<br />

was attributed by a consumer to their case<br />

submission, this stood at an average of £3,689,<br />

equating to a small fall of 13% versus the figure of<br />

£4,258 seen for the same Q3 period in 2023.<br />

Commenting on the latest figures, Bill Fennell,<br />

Chief Ombudsman and Managing Director of <strong>The</strong><br />

Motor Ombudsman, said: “<strong>The</strong> overall trend seen<br />

this year is that we have observed a significant<br />

increase in the number of contacts and cases<br />

across all of our Codes of Practice, not just in<br />

relation to service and repair disputes. With the<br />

rising costs of maintaining and operating a vehicle,<br />

coupled with the broader financial pressures on<br />

households, consumers are more likely to raise a<br />

complaint to help recoup any detriment that they<br />

may have considered to have suffered, and are<br />

submitting far more detailed and comprehensive<br />

evidence to bolster their case.”<br />

Bill added: “With the car parc being<br />

predominantly petrol and diesel models, the<br />

drivetrain area of a vehicle continues to generate<br />

the highest volume of service and repair<br />

complaints, but this will no doubt see a shift once<br />

EV sales become more prominent in the run-up<br />

2030.”<br />

To view the franchise dealerships, independent<br />

garages, and mobile mechanics that are<br />

accredited to <strong>The</strong> Motor Ombudsman’s Motor<br />

Industry Code of Practice for Service and Repair,<br />

visit www.<strong>The</strong>MotorOmbudsman.org<br />

/<strong>Garage</strong>-Finder<br />

THE GARAGE 19<br />

18,19 News TMO.indd 2 07/11/2024 10:49


NEWS<br />

British Engine Component Manufacturer expands<br />

to over 100,000 Sq ft in Milton Keynes and celebrates<br />

largest ever exhibit at Automechanika Frankfurt<br />

Motive Components, a trusted leader<br />

in aftermarket engine components,<br />

is excited to announce a major<br />

milestone in its 43-year journey. <strong>The</strong><br />

family-owned British manufacturer has<br />

expanded its footprint in Milton Keynes,<br />

the beating heart of the UK’s automotive<br />

engineering industry, to over 100,000<br />

square feet. This expansion, situated across<br />

from Stadium MK, marks a significant step<br />

in the company’s evolution and underscores<br />

its ongoing commitment to excellence in<br />

engineering.<br />

Founded in Milton Keynes over four<br />

decades ago, Motive Components has<br />

always been deeply connected to the local<br />

community and its world-class engineering<br />

talent. Bill Cotton, Founder and Managing<br />

Director, reflected on the company’s<br />

growth, saying: “Milton Keynes has been<br />

our home from day one, and we’re proud<br />

to continue building on the best of British<br />

engineering.”<br />

<strong>The</strong> new facility not only enhances<br />

Motive’s operational capabilities but also<br />

creates exciting opportunities for local<br />

talent. Brett Cotton, Purchasing Director,<br />

shared the tangible benefits of this move:<br />

“With our new, larger warehouse capacity,<br />

we’re able to hold more stock, ensuring<br />

faster turnaround times for our partners<br />

from receipt to despatch. This is a gamechanger<br />

for our global distributors, as it<br />

means quicker deliveries and improved<br />

service.”<br />

Tony Hartley, Director of Operations,<br />

echoed this sentiment: “Our recent growth<br />

has been due to significant investment and<br />

a well-executed plan, and looking ahead,<br />

we knew it was time to invest further in<br />

both our people and our infrastructure.<br />

Expanding in Milton Keynes allows us to<br />

continue investing in the latest testing and<br />

engineering technologies. It’s an exciting<br />

chapter for us and the community.”<br />

Automechanika<br />

In addition to their expanded home<br />

base, Motive Components celebrated a<br />

landmark achievement this year with their<br />

largest-ever exhibit at Automechanika<br />

Frankfurt—an event the company has<br />

proudly attended for three decades. Ryan<br />

Watson, Director of Sales, reflected on<br />

the event’s success: “Automechanika is<br />

a vital platform for us and this year, we<br />

pulled out all the stops, and the response<br />

has been incredible. It’s not just about<br />

presenting our products—it’s about<br />

reinforcing our position as a global leader<br />

in engine components. We’ve been able to<br />

strengthen relationships with our existing<br />

partners whilst attracting a significant<br />

number of new ones, all while shining a<br />

spotlight on what makes Motive unique.”<br />

20 THE GARAGE<br />

20, Motive Components.indd 1 07/11/2024 10:50


Limited edition, unlimited performance:<br />

KNIPEX’s<br />

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This holiday season,<br />

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while the fine adjustment feature allows<br />

for a precise, secure fit with just a push of<br />

a button. <strong>The</strong> tool’s self-locking function<br />

on pipes and nuts ensures no slipping,<br />

reducing the effort required, and the pinch<br />

guard prevents any risk of crushing injuries.<br />

Not only is the tool exceptional, but the<br />

packaging also reflects the holiday spirit.<br />

Each set of pliers comes in a festive gift<br />

wrapping available in black or white, adding<br />

an extra touch of elegance and making it an<br />

ideal gift.<br />

<strong>The</strong>se Limited Edition Cobra® pliers won’t<br />

be around for long. With stock available only<br />

while supplies last, this exclusive release is a<br />

must-have for anyone looking to add a highquality,<br />

functional and beautifully designed<br />

tool to their collection.<br />

For more details visit<br />

www.knipex.com/en-uk<br />

THE GARAGE 21<br />

21,News Knipex.indd 1 07/11/2024 12:56


NEWS<br />

Motorpoint<br />

is recruiting<br />

for MOT<br />

Testers<br />

Motorpoint is recruiting<br />

MOT Testers as the used car<br />

retailer looks to expand its<br />

aftercare proposition.<br />

With a range of roles up for grabs,<br />

Motorpoint is encouraging anyone with<br />

experience in technical motor trade roles<br />

to apply.<br />

Offering a generous bonus scheme<br />

and competitive benefits package, PDI<br />

Technician salaries start at £30,000 and<br />

experienced MOT Testers can earn up to<br />

£40,000 OTE.<br />

Discussing what Motorpoint is looking<br />

for when recruiting, Curtis Ainsworth,<br />

Head of Preparation at Motorpoint,<br />

said: “We’ve got some big plans for our<br />

aftercare proposition over the next 12<br />

months, making it the perfect time for<br />

knowledgeable and experienced motor<br />

trade professionals to come and join the<br />

team.<br />

“We’re interested in hearing from<br />

MOT Testers already doing the role and<br />

vehicle technicians keen to upskill and get<br />

qualified – you’ll be able to train and qualify<br />

while already working as a technician as<br />

part of our growing back-of-house team.”<br />

With plans to open its 21st retail store in<br />

Norwich this December and two purposebuilt<br />

preparation centres, Motorpoint<br />

is the UK’s largest independent retail of<br />

nearly new and used cars.<br />

Alongside the MOT Tester roles available,<br />

Motorpoint is recruiting for over 30 other<br />

operational and back-of-house roles<br />

across England, Wales and Scotland.<br />

For more information and to apply, visit:<br />

https://careers.motorpoint.co.uk/jobs<br />

Earn up to 3%<br />

back with <strong>Garage</strong><br />

Hive’s LKQ Euro<br />

Car Parts rebate<br />

Community-led garage management system,<br />

<strong>Garage</strong> Hive has announced a new rebate<br />

programme for users of its LKQ Euro Car<br />

Parts integration. <strong>The</strong> initiative provides an<br />

industry-first opportunity for garages to earn<br />

back up to three per cent on their parts<br />

spend.<br />

“As the only garage management system<br />

offering a rebate on LKQ Euro Car Parts<br />

purchases, <strong>Garage</strong> Hive continues to standout<br />

by focusing on community-driven value,”<br />

said Ray Dilsons, Managing Director of<br />

<strong>Garage</strong> Hive. “By offering a percentage back<br />

on spend, we’re not only supporting garages<br />

financially but also empowering them with<br />

access to exclusive training and events that<br />

can drive their business forward.”<br />

<strong>The</strong> rebate can be redeemed as digital<br />

reward points, which garages can use<br />

towards a variety of exclusive benefits,<br />

including <strong>Garage</strong> Hive’s classroom training<br />

and refresher courses.<br />

To qualify for the rebate, garages must<br />

be connected to the LKQ Euro Car Parts<br />

catalogue integration on <strong>Garage</strong> Hive<br />

and place at least 30 per cent of their<br />

parts orders digitally through the garage<br />

management system.<br />

<strong>Garage</strong> Hive users can access the LKQ<br />

Euro Car Parts’ catalogue of products, with<br />

real-time pricing and availability shown from<br />

within the system. An intuitive process allows<br />

users to select the ‘basket’ of parts required<br />

and add them to a job sheet. A purchase<br />

order can then be generated and sent from<br />

the system straight to branch.<br />

For more information on how <strong>Garage</strong> Hive<br />

can help independent garages improve their<br />

efficiency and profitability, visit:<br />

www.garagehive.co.uk<br />

22 THE GARAGE<br />

22 News Autopoint and ECP 3 Percent.indd 1 07/11/2024 10:59


NEWS<br />

Alistair Mason to bring<br />

REPXPERT presentation<br />

to Mechanex Sandown<br />

New Clarke IBC12/24<br />

Intelligent Automatic<br />

Battery Charger<br />

● REPXPERT Alistair Mason is to be one of the headline<br />

attractions within the seminar programme at Mechanex<br />

Sandown in November<br />

● His presentation will look at how Schaeffler is<br />

supporting garages through the tools, training<br />

and products it provides<br />

REPXPERT Technical Services Manager Alistair Mason will<br />

be one of the seminar programme headliners at Mechanex<br />

Sandown next month, where he will be showing how Schaeffler<br />

is supporting workshops.<br />

Mechanex Sandown is taking place from 12th-13th November<br />

in Surrey, and Alistair will be appearing at the PMM Live Seminar<br />

Arena alongside a host of other aftermarket experts. His<br />

presentation, ‘Support and Opportunities From Schaeffler’, will<br />

show how the motion technology company can help workshops<br />

maximise repair opportunities with confidence.<br />

“By using the tools, training and products Schaeffler<br />

provides,” said Alistair, “including REPXPERT, I will discuss<br />

how you can carry out quality repairs more efficiently and<br />

professionally.”<br />

Alistair’s presentation will be taking place in the PMM Live<br />

Seminar Arena at 13.45 on both Tuesday 12th November and<br />

Wednesday 13th November.<br />

Schaeffler encourages aftermarket professionals to<br />

stay updated with its latest news by regularly checking the<br />

REPXPERT app, or by visiting the website at:<br />

www.repxpert.co.uk<br />

Stand clear! <strong>The</strong> New Clarke Wall Mounted IBC12/24 Battery<br />

Charger offers a powerful option when looking to defibrillate<br />

your motor. Equipped with a highly advanced 10-step<br />

fully automated charging cycle which delivers up to 15A of<br />

charging for a 12V battery, 8A for a 24V battery the IBC1224<br />

also supplies a massive 20A of charge using the boost<br />

function to start vehicles. Compatible with all types of 6V<br />

& 12V lead-acid batteries, as well as 12V LiFeP04 batteries,<br />

and for safe use, it features overload and overheat functions,<br />

spark protection, reverse polarity protection and short<br />

circuit protection.<br />

Clarke IBC1224 Intelligent Battery Charger<br />

Charges Battery Types<br />

Max Charge Amps 15<br />

Charge/Boost<br />

Charges batteries up to<br />

AVAILABLE FOR<br />

£92.39<br />

inc VAT<br />

Lead-Acid & LiFeP04<br />

6 &12V<br />

160 Ah<br />

See the full range online - visit: https://www.machinemart.co.uk<br />

/c/vehicle-battery-chargers/?Brand=clarke<br />

THE GARAGE 23<br />

23,News Schaeffler 2 Plus MM Clarke IBC12/24 Charger.indd 1 07/11/2024 11:06


AWARDS<br />

Adam Green Motors lifts <strong>The</strong> Motor<br />

Ombudsman-sponsored Customer Service<br />

trophy at the 2024 Servicesure awards<br />

Adam Green Motors, a Berwickshire-based independent garage, beat fellow entrants in a competitive category to claim <strong>The</strong> Motor<br />

Ombudsman-backed Servicesure Customer Service trophy at the 2024 Servicesure ‘Autocentre of the Year’ awards.<br />

<strong>The</strong> Motor Ombudsman has presented<br />

this year’s Customer Service trophy to<br />

Adam Green Motors, an independent<br />

garage based in the Scottish Borders, at<br />

the 2024 Servicesure ‘Autocentre of the<br />

Year’ awards. <strong>The</strong> prestigious annual event,<br />

held at the historic Coombe Abbey Hotel<br />

in Warwickshire, rewards examples of<br />

excellence across GSF Car Parts’ UK-wide<br />

and expanding Servicesure Autocentre<br />

network.<br />

<strong>The</strong> Customer Service award, which the<br />

Ombudsman for the automotive sector has<br />

now backed for five successive ceremonies,<br />

is an accolade which recognises businesses<br />

that have both gone the extra mile, and<br />

delivered an exemplary level of service<br />

to customers. In their award submission,<br />

this year’s winner – Berwickshire-based<br />

Adam Green Motors, clearly demonstrated<br />

a customer-centric philosophy and an<br />

unrelenting commitment to providing the<br />

very best possible experience to vehicle<br />

owners in their provision of ad hoc and<br />

routine repairs and maintenance. This<br />

is thanks to a personal and professional<br />

approach, coupled with their expertise and<br />

an overriding passion for what they do.<br />

This welcoming and caring philosophy<br />

adopted by <strong>The</strong> Motor Ombudsmanaccredited<br />

garage is equally demonstrated<br />

by the fact that motorists who use Adam<br />

Green Motors are given pre-paid vouchers<br />

to be able to relax and enjoy refreshments<br />

at local cafés and tea rooms, if they<br />

have opted to wait on-site for repairs or<br />

servicing to be undertaken to their vehicles.<br />

In addition, the family-owned garage,<br />

which serves as an important hub of<br />

car and van maintenance for their home<br />

town of Duns, as well as the surrounding<br />

community, was recognised for its support<br />

of local events and projects as a team, for<br />

their sponsorship of local rugby squads,<br />

and the hosting of events to help valuable<br />

fundraising efforts for charitable causes.<br />

Presenting <strong>The</strong> Motor Ombudsmansponsored<br />

Customer Service trophy<br />

at the ceremony, Bill Fennell, Chief<br />

Ombudsman and Managing Director of the<br />

Motor Ombudsman, said: “We would like<br />

to congratulate Adam Green Motors for<br />

winning this year’s highly-revered Customer<br />

Service trophy, and they should be very<br />

proud of this fantastic achievement.”<br />

Bill added: “<strong>The</strong>y clearly stood out from<br />

other award submissions in this category,<br />

and this well-liked independent garage<br />

should be praised for its exceptional level<br />

of service, professionalism, and for putting<br />

customers at the heart of what they do, to<br />

ultimately ensure complete satisfaction of<br />

everyone who brings their vehicle to Adam<br />

Green Motors.”<br />

Receiving the trophy on behalf of Adam<br />

Green Motors, Owner Adam Nowak, said:<br />

“We are very honoured to have received<br />

this award, and this special trophy will<br />

take pride of place in our reception area<br />

for all of our customers to see. Coming<br />

out on top in such a tightly-contested<br />

category is a true reflection of the hard<br />

work and dedication of our entire team.<br />

<strong>The</strong>y consistently go above and beyond to<br />

ensure our customers’ needs are not only<br />

met, but exceeded, which is shown by the<br />

long-lasting loyalty we’ve earned from so<br />

many of them. In fact, customer service<br />

has always sat at the very heart of our<br />

business from day one, and it is especially<br />

rewarding to see everyone’s efforts formally<br />

recognised by a network like Servicesure.”<br />

Duncan Davidson from Dingbro,<br />

explained: “Adam Green Motors are<br />

relatively new to the network, signing<br />

up just over 18 months ago. It has been<br />

fantastic to see how they have embraced<br />

the programme and how their commitment<br />

to their customers has been recognised by<br />

<strong>The</strong> Motor Ombudsman.”<br />

Steve Horne, CEO, GSF Car Parts, said:<br />

“Many thanks to the 300 people who<br />

attended our annual Servicesure awards. It<br />

was the 7th year of the awards, and what<br />

a great evening it was. Opportunities to<br />

network with suppliers and reflect on the<br />

success help bring us all closer together.<br />

“Servicesure is very close to our hearts<br />

at GSF - it’s a real gem - reflecting the<br />

GSF mantra that ‘customer is key’. It was<br />

inspiring to speak to so many members<br />

of our garage network and listen to their<br />

stories.<br />

“I can see these garages have huge faith<br />

in us to make Servicesure a best-in-class<br />

network. Let’s have a prosperous next<br />

twelve months together and I can’t wait to<br />

attend the awards next year.”<br />

Businesses within the Servicesure<br />

Autocentre network are accredited to <strong>The</strong><br />

Motor Ombudsman’s Chartered Trading<br />

Standards Institute (CTSI)-approved Motor<br />

Industry Code of Practice for Service and<br />

Repair and adhere to the comprehensive<br />

guidelines within their daily operations.<br />

For more information on <strong>The</strong> Motor<br />

Ombudsman’s Service and Repair<br />

Code, visit: <strong>The</strong>MotorOmbudsman.org/<br />

consumers/our-codes-of-practice/<br />

service-repair-code.<br />

24 THE GARAGE<br />

24 News TMO awards.indd 1 07/11/2024 11:07


AWARDS<br />

Delphi named Parts Supplier of the Year<br />

at Servicesure Autocentre Awards 2024<br />

Delphi has been awarded Parts Supplier of the Year at the prestigious Servicesure Autocentre of the<br />

Year Awards 2024, hosted by GSF Car Parts. <strong>The</strong> annual event, held on Thursday, 17thOctober at<br />

Coombe Abbey Hotel in Warwickshire, celebrated excellence across the garage network.<br />

This latest award highlights Delphi’s<br />

strong relationships with workshops<br />

across the UK and reinforces its<br />

reputation for supplying innovative<br />

solutions that help independent garages<br />

thrive. It’s this commitment to going<br />

beyond just components that sets Delphi<br />

apart.<br />

“For us, it has to be so much more than<br />

just about supplying OE-quality parts,”<br />

said Luke Garratt, UK Technical Services<br />

Manager at Delphi. “To ensure workshops<br />

have the skills and tools needed to service<br />

today’s increasingly complicated and varied<br />

car parc, we also offer training, advanced<br />

diagnostics, and technical support. It’s a<br />

holistic approach, so garages can meet<br />

the evolving needs of their customers and<br />

continue delivering exceptional service.”<br />

<strong>The</strong> Servicesure Autocentre of the<br />

Year Awards began with a lively trade<br />

show, with Delphi showcasing its latest<br />

innovations. Delphi’s security gateway<br />

solution, which provides technicians with<br />

seamless, unrestricted access for essential<br />

diagnostics on connected vehicles, proved<br />

a hit, along with its newly launched DS Hub.<br />

<strong>The</strong> highlight of the evening was a<br />

glamorous black-tie dinner and awards<br />

ceremony, featuring an inspiring keynote<br />

speech by celebrity guest speaker Alexis<br />

Conran. Representatives from Servicesure<br />

and GSF Car Parts also took to the stage<br />

to congratulate winners and emphasise<br />

the ongoing success of the national garage<br />

network.<br />

This latest recognition follows Delphi’s<br />

recent win as Diagnostic Equipment<br />

Manufacturer of the Year at the Auto Trade<br />

Expo Awards earlier this month.<br />

Discover more about Delphi’s innovative<br />

workshop solutions at:<br />

https://www.delphiautoparts.com/en-gb<br />

THE GARAGE 25<br />

25 News Delphi 2 Autocentre Awards.indd 1 07/11/2024 11:08


LIGHTING<br />

Don’t want all<br />

that razzle dazzle<br />

Premium quality automotive accessory<br />

specialist, Ring, is explaining the causes<br />

of dazzling headlights.<br />

After the topic of glaring headlights hit<br />

the national media, Ring is reinforcing<br />

facts to bring understanding to this<br />

topic.<br />

Ring has been a driving force in the<br />

industry, alongside its parent company<br />

OSRAM, to ensure that standards are being<br />

met when it comes to the performance and<br />

safety of headlights. <strong>The</strong> company revealed<br />

earlier in the year that during a routine test<br />

it undertook of bulbs in the marketplace,<br />

thirty three bulbs from five manufacturers<br />

were tested, with sixteen – almost half –<br />

found to be illegal. This is just one example<br />

of the part Ring plays to ensure bulbs in the<br />

UK are safe and compliant.<br />

However, the topic of glare and dazzle<br />

from headlights continues to be discussed,<br />

with many not understanding the underlying<br />

causes.<br />

<strong>The</strong> most common is unfortunately<br />

inconsiderate drivers that are not<br />

dropping from high beam to low beam.<br />

While there is a time and place for high<br />

beam, inappropriate use is down to driver<br />

behaviour and not due to the car or its<br />

headlights.<br />

Another cause is misalignment, so if a<br />

bulb hasn’t been fitted correctly, it is not<br />

set in the headlight unit correctly, therefore<br />

can cause dazzle drivers rather than putting<br />

light on the road as intended, as the bulb is<br />

pointing in the wrong direction.<br />

<strong>The</strong>re are also more SUVs on UK roads<br />

than ever before, their lights are naturally<br />

higher than on conventional vehicles and,<br />

although this shouldn’t cause dazzle, the<br />

effect may be accentuated when driving up<br />

or downhill.<br />

Retrofitting bulbs is an unregulated<br />

market, so anyone can replace their regular<br />

bulbs with cheap HID kits or LED bulbs<br />

bought online and that are not designed to<br />

conform to legal regulations. Whilst some<br />

comply with the law, others are illegal and<br />

may be throwing out too much light in a<br />

less controlled way.<br />

<strong>The</strong> final, and most worrying reason,<br />

is poor quality bulbs, of which there are<br />

many, as brands cut costs by producing<br />

cheap and unregulated bulbs with no<br />

research, testing or quality control.<br />

<strong>The</strong>re has also been confusion over LEDs<br />

causing glare on the road. LED bulbs are<br />

currently not road legal and should not<br />

be confused with LED light units that are<br />

a non-replaceable component. Many new<br />

vehicles that use these LED light units have<br />

been homologated with the headlamp<br />

units. <strong>The</strong>se LEDs are road legal. LED<br />

bulbs though, remain not road legal. <strong>The</strong>y<br />

have not been designed to work with the<br />

headlamp units for halogen bulbs and so<br />

cause glare..<br />

<strong>The</strong>re are brighter bulbs in the market<br />

that are popular, which do put more light<br />

onto the road, however that’s only where<br />

the light is needed and does not cause<br />

glare or dazzle. High quality materials<br />

and detailed engineering ensures the<br />

light output is maximised onto the road,<br />

Henry Bisson, Marketing Director for Ring<br />

conforms to the legal cut off marks and is<br />

not scattered across into the other lane<br />

to dazzle. <strong>The</strong> whiter lights used in these<br />

are more noticeable and humans eyes are<br />

drawn to notice whiter colour temperature<br />

light, but that is different to causing glare.<br />

Marketing Director for Ring, Henry<br />

Bisson, said: “Glare and dazzle continue<br />

to be a massive discussion point among<br />

drivers, so we are regularly asked about it.<br />

However, there is a lot of misinformation<br />

out there. We feel that it’s a duty of ours<br />

to comment on these issues and use our<br />

knowledge and expertise to convey the<br />

facts.<br />

“We have also found that drivers are<br />

asking their technicians or factors about<br />

the issues, so we wanted to explain all of<br />

the possible causes so that they can be<br />

fully informed and pass on the message to<br />

drivers who are concerned. It’s important<br />

that we educate the market wherever we<br />

can and this is just one instance where we<br />

have knowledge to share and are happy to<br />

do so.”<br />

26 THE GARAGE<br />

26,27,Lighting Feature RING.indd 1 07/11/2024 11:10


LIGHTING<br />

If wipers are going,<br />

lights should be glowing<br />

Premium quality lighting and auto accessory specialist, Ring,<br />

is urging the automotive industry to remind drivers to put<br />

their headlights on if their wipers are on.<br />

While many drivers assume that the only time to use the<br />

headlights is at night, there are also instances in the<br />

daytime that lights should be used.<br />

<strong>The</strong> main instance of this is when it starts raining, as the sky<br />

darkens and visibility decreases. This is the perfect time for drivers<br />

to put on their headlights, not only so they can see the road better,<br />

but also to make them even more visible to other road users.<br />

<strong>The</strong>refore, Ring is offering a handy saying that will help drivers<br />

remember to put their lights on when it starts raining – ‘if wipers<br />

are going, lights should be glowing’.<br />

However, technology is prevalent in many vehicles now, so Ring<br />

is also reminding drivers that if they have daytime running lights<br />

(DRLs) or automatic lights, they shouldn’t just rely on them, but<br />

instead manually switch their headlights on, as some DRLs don’t<br />

activate rear lights.<br />

Marketing Director for Ring, Henry Bisson, said: “While we as an<br />

industry talk a lot about bulbs when the evenings get darker and<br />

the clocks go back, this insinuates that the only time to use your<br />

headlights is during a certain time of the year or when the sun goes<br />

down, but that is simply not the case. Lights are not just for nights.<br />

“Think about when it’s raining and the sky is dark, you can’t<br />

always see the cars in front of you without lights on. While<br />

sometimes when it’s raining, drivers do not necessarily need to<br />

put their headlights on because it’s not that dark, the majority of<br />

the time, they do need that extra bit of visibility. So putting your<br />

headlights on whenever it starts raining is a good habit to get into,<br />

because it helps, not only you see the road ahead of you, but other<br />

road users to see you too.”<br />

Regardless of the weather and time of time, drivers should still<br />

be checking their headlights regularly and making sure they are<br />

working effectively, as lights are not just for night time or rain, it’s a<br />

safety critical component.<br />

www.osram.co.uk/am<br />

Do you know the quality of the bulbs you buy?<br />

– How does your current supplier clarify their bulb quality?<br />

– Do their bulbs comply with all the ECE regulations?<br />

– Don’t compromise the safety of other road users!<br />

With OSRAM bulbs, you can be sure you are buying and fitting<br />

quality assured bulbs that meet all the necessary regulations.<br />

Bulb checklist<br />

Brightness<br />

Beam pattern<br />

Filament alignment<br />

Colour<br />

Performance<br />

ECE Approval<br />

Don’t compromise the safety of your customers and the reputation of your business.<br />

Buy and fit quality bulbs this lighting season!<br />

Light is OSRAM<br />

THE GARAGE 27<br />

26,27,Lighting Feature RING.indd 2 07/11/2024 11:10


TRAINING<br />

Our Virtual Academy backs campaign<br />

to boost EV work at independent garages<br />

Our Virtual Academy, a leader in online and face-to-face automotive<br />

technical training, is backing the <strong>Garage</strong> Services Online ‘EV Edge’<br />

campaign to help independent garages get the best return on their<br />

electric vehicle (EV) investment.<br />

Ben Stockton, founder of Our Virtual Academy<br />

With over 1.25 million EVs already<br />

on UK roads, the EV Edge<br />

initiative seeks to position<br />

independent garages as the preferred<br />

choice for hybrid and EV services by<br />

significantly enhancing their visibility to EV<br />

owners.<br />

To fully realise their investment in EV<br />

skills and equipment, garage owners must<br />

not only train their teams but also actively<br />

market their new competencies, according<br />

to Our Virtual Academy.<br />

“Training is key, but it’s just the beginning<br />

of the EV-readiness equation,” said Ben<br />

Stockton, founder of Our Virtual Academy.<br />

“To maximise their EV investment, garages<br />

need to implement effective marketing<br />

strategies.<br />

“A GiPA report from 2021 found that<br />

57 per cent of EV drivers switch garages<br />

in search of an EV specialist. This makes<br />

visibility crucial for independent garages<br />

looking to retain and attract EV customers.<br />

We’re excited to support the EV Edge<br />

campaign, which empowers garages to do<br />

just that.”<br />

<strong>Garage</strong> Services Online provides<br />

workshops with an EV-specialist website<br />

to improve their online visibility and help<br />

them connect with EV and hybrid owners<br />

who increasingly rely on organic search to<br />

find trusted EV specialists.<br />

As part of the campaign, garages that<br />

sign up for a <strong>Garage</strong> Services Online ‘EV<br />

Edge’ website will receive six months<br />

free with an 18-month contract, allowing<br />

them to capitalise on this rapidly growing<br />

market while maximising their return on<br />

investment.<br />

“We’re offering a direct pathway for<br />

garages to establish themselves as leaders<br />

in the EV service market,” said Jim Lang,<br />

Managing Director at <strong>Garage</strong> Services<br />

Online. “By combining quality EV training<br />

with a strong marketing strategy, garages<br />

can be confident that their investment is<br />

well-placed.<br />

“With the support of Our Virtual<br />

Academy, this campaign not only<br />

strengthens the technical foundation<br />

for EV services but also enhances the<br />

customer relationships that will drive<br />

future business.”<br />

In August 2024, <strong>Garage</strong> Services Online<br />

websites recorded 91.5 million organic<br />

appearances on Google, marking a 9%<br />

growth since October 2023. Clicks rose<br />

sharply to 1.1 million, a 39% increase, while<br />

total page views across all sources reached<br />

11.5 million, up 30% from October 2023.<br />

For further information about the <strong>Garage</strong><br />

Services Online EV Edge campaign and how<br />

it can boost the number of hybrid and EV<br />

jobs in your workshop, garages are advised<br />

to register their interest at:<br />

https://ev-edge.co.uk/<br />

28 THE GARAGE<br />

28 Our Virtual Academy.indd 1 07/11/2024 11:11


Easy2Recruit to<br />

highlight expanding<br />

recruitment offering<br />

at Mechanex Sandown<br />

Clarke Impact Wrench<br />

wins National Award<br />

Easy2Recruit is once again heading out to<br />

Mechanex Sandown next month, where the<br />

agency helping garages hire overseas talent will be<br />

showing how its growing range of innovative staff<br />

recruitment programmes is helping businesses beat<br />

the skills crisis.<br />

Staff from Easy2Recruit will be at the show taking place at<br />

Sandown Park, Surrey from 12th -13th November, where<br />

they will be talking about the company’s growing number<br />

of success stories. “We have the solution to the skills gap,” said<br />

Ambi Singh, CEO of Easy2Recruit. “We help garages to recruit<br />

technicians from the United Arab Emirates (UAE) and India. We do<br />

all the relocation from overseas to the door of the UK garage.<br />

Alongside the core offering, Easy2Recruit has also launched<br />

Student2Skill, which pairs international students studying in the<br />

UK with garages looking for part-time workers, focused around<br />

roles such as tyre fitting. “Many already have work experience and<br />

advanced academic qualifications,” said Ambi, “but are eager to<br />

learn trades too and can offer a wealth of skills and capability to<br />

the UK workforce.”<br />

Meanwhile, Easy2Recruit’s new Student2Skill international<br />

graduate placement programme recently saw its first candidate<br />

start work. “This puts international graduates with the right skills<br />

together with garages where they work full-time for at least six<br />

months,” said Ambi. <strong>The</strong> programme focuses on those holding a<br />

Bachelor of Engineering (BEng) qualification.<br />

Alongside these innovative programmes, Easy2Recruit is also<br />

the authorised recruitment supplier for the National Body Repair<br />

Association (NBRA).<br />

To find out more about Easy2Recruit’s staffing solutions,<br />

including the Student2Skill initiative and its graduate programme,<br />

garages should visit: www.easy2recruit.co.uk<br />

At Mechanex Sandown,<br />

Easy2Recruit will be on Stand F6.<br />

At Machine Mart, the range of Clarke Battery Powered<br />

Impact Wrenches are trusted to deliver powerful<br />

performance all day long. Whether removing the front<br />

sprocket on a classic Yamaha or loosening hub nuts on your<br />

car, Clarke wrenches pack a punch.<br />

<strong>The</strong> quality of these tools has<br />

been recently recognised in<br />

Auto Express Best Buy Awards.<br />

Highlighting the features of the<br />

new, improved Clarke CIR18LIC<br />

½” Drive Impact Wrench, the<br />

reviewers stated:<br />

“Clarke’s top-of-the-range<br />

device has a brand new motor<br />

and it’s very good.”<br />

In trialling the device they<br />

observed:<br />

“With 400Nm on tap, it whizzed<br />

off the wheel nuts with ease, and the hub nut presented no<br />

problem…”<br />

<strong>The</strong>y also liked the choice of 3 speeds with LED indicators<br />

for simple operation. As a result, the CIR184LIC, supplied<br />

with 2x 4.0Ah batteries and charger, received 5 stars and<br />

was voted the Auto Express No. 1 Best Buy Impact Wrench<br />

2024.<br />

<strong>The</strong> Clarke CCIW160 is a lightweight, more affordable<br />

compact wrench. Another ½” Drive tool, the CCIW160 is<br />

supplied with 2x 2.0Ah batteries and a charger. Offering a<br />

max torque of 160Nm and a No Load Speed of 0-2200rpm<br />

it’s ideal for most household automotive tasks.<br />

Visit https://www.machinemart.co.uk/c/impact-wrenchesand-drivers/?Brand=clarke<br />

to see the full range online.<br />

THE GARAGE 29<br />

29 Easy2Recruit plus MM Clarkes Wrench.indd 1 07/11/2024 12:57


TRAINING<br />

Autotech Training announces major<br />

partnership with Alliance Automotive Group<br />

Marking its most significant collaboration to date, Autotech Training has entered a strategic<br />

partnership with the Alliance Automotive Group (AAG) to supply the automotive giant’s extensive UK<br />

customer base of over 35,000 garages with a comprehensive range of training courses.<br />

Set to directly benefit from this<br />

new offer are AAG’s 1,200 network<br />

garages, namely, the multi-award<br />

winning AutoCare, United <strong>Garage</strong> Services,<br />

Top Truck, and NexDrive, each of whom<br />

can utilise their annual training allowance<br />

to fund any Autotech training course.<br />

Under the newly forged partnership,<br />

Autotech Training will deliver a wide range<br />

of courses designed to upskill AAG’s<br />

network, focusing on both light and heavy<br />

vehicle training. <strong>The</strong> curriculum is set<br />

to include cutting-edge topics such as<br />

Electric/Hybrid Vehicles and Advanced<br />

Driver Assistance Systems (ADAS),<br />

addressing the evolving demands of the<br />

automotive industry and the current skills<br />

shortage.<br />

<strong>The</strong> partnership aims to enhance the<br />

efficiency and operational safety of AAG’s<br />

garage network, ensuring that these<br />

facilities remain future-proof and at the<br />

forefront of technological advancements.<br />

Autotech Training’s cohort of skilled<br />

trainers will deliver the courses within<br />

approved AAG venues, strategically<br />

located within regions for ease of access,<br />

providing accessible and practical learning<br />

environments for vehicle technicians.<br />

In a bid to meet the growing demands<br />

of modern vehicle maintenance and<br />

repair, Autotech Training will also develop<br />

new accredited courses tailored to AAG’s<br />

specific needs. <strong>The</strong>se courses will cover<br />

both technical skills, such as hydrogen,<br />

and non-technical skills, including<br />

customer service. All current and future<br />

courses will be accredited by either the<br />

IMI or the NTDA.<br />

“We are delighted to announce our<br />

partnership with AAG, which is the biggest<br />

in the history of Autotech Training and<br />

is a testament to our ability to create<br />

and deliver quality, accredited courses<br />

to the aftermarket,” comments Alistair<br />

McCrindle, Director of Operations for<br />

Autotech Training.<br />

“<strong>The</strong> rapid advance of vehicle<br />

technology has changed the landscape<br />

for the modern automotive technician.<br />

Showing no sign of slowing, new and<br />

emerging technologies deliver fresh<br />

challenges for technicians, who have<br />

already seen their skills requirement<br />

widen. Our partnership with Autotech<br />

Training greatly assist us in our mission<br />

to upskill vehicle technicians and AAG’s<br />

commitment to ensure its network has<br />

greater access to quality training, helping<br />

them become more efficient while<br />

maintaining high standards of service<br />

and expertise.” Scott Simpson, Technical<br />

Training Manager for Alliance Automotive<br />

Group.<br />

For further information visit<br />

www.autotechtraining.co.uk<br />

30 THE GARAGE<br />

30 Automotech.indd 1 07/11/2024 11:05


TRAINING<br />

Draper Tools<br />

and EXCELR8<br />

Motorsport Team<br />

up to support the<br />

next generation<br />

of mechanics<br />

Automotive tool brand Draper and<br />

successful BTCC team EXCELR8<br />

Motorsport kicked off the new<br />

academic year by meeting hundreds<br />

of apprentices and aspiring mechanics<br />

and engineers on a tour of several<br />

educational facilities.<br />

Kicking off at Shrewsbury Colleges<br />

Group in September, the series of<br />

pop-up events saw the two brands<br />

bringing BTCC driver Nick Halstead’s car to<br />

each location, allowing the students to get<br />

up close to a real-life race car and find out<br />

about being a race technician or engineer.<br />

Alongside this, the students were able to<br />

put their mechanics skills to the test with<br />

Draper’s interactive ‘Find the 10mm Socket’<br />

game as well as get hands on with the<br />

company’s wide range of automotive tools<br />

and equipment. <strong>The</strong>re were also chances<br />

for the students to win prizes on the day,<br />

as well as an ultimate mechanics tool kit<br />

giveaway to enter.<br />

Commenting on the event, Andrew<br />

Lee, Director of Employer Engagement at<br />

Shrewsbury Colleges Group said:<br />

“Having the continued support of<br />

EXCELR8 and Draper at the start of each<br />

year during our induction week, really kicks<br />

the new term off with a bang. We’ve had<br />

some fantastic feedback from the students<br />

who enjoyed the chance to find out more<br />

about careers in motorsport, and of course,<br />

they loved the games and giveaways from<br />

Draper too. <strong>The</strong> hands on experience and<br />

the engaging sessions really inspired them<br />

and got them thinking about where their<br />

qualifications could take them in future.”<br />

<strong>The</strong> series of pop-up events is part of<br />

an annual education programme from<br />

EXCELR8, supported by Draper, and went<br />

on to include visits to the automotive<br />

departments at Chesterfield College,<br />

Barnsley College and the University of<br />

Derby. Fran Weeks, PR & Partnerships<br />

Manager for Draper Tools commented:<br />

“We know that skills shortages are a real<br />

issue facing the future of the sector, so<br />

together with EXCELR8, we’re keen to play<br />

our part in supporting and nurturing the<br />

next generation going into the automotive<br />

industry. It really was great to connect with<br />

so many future mechanics and engineers,<br />

we hope they all had fun whilst finding out<br />

a bit more about tools and maintaining<br />

race cars. More than that, we also hope it<br />

has helped get the students excited about<br />

their future careers. We’re grateful to the<br />

colleges for hosting us and want to wish<br />

the students all the best as they embark on<br />

their automotive journeys.”<br />

Draper Tools, which was a sponsor of<br />

this year’s National Apprentice Week,<br />

regularly supports the educational sector<br />

with tours, tooling advice and giveaways<br />

for students. While EXCELR8 Motorsport<br />

provides students with valuable work<br />

experience opportunities with its team of<br />

race technicians.<br />

Justina Williams, Team Owner at EXCELR8<br />

said: “What great events with the Colleges<br />

and University yet again in 2024 promoting<br />

the Education Programme, helping to<br />

inspire and encourage the student to<br />

learn through being spurred on by where<br />

they could be in the future as part of the<br />

EXCELR8 team with their Draper Tools in<br />

the BTCC to get the best job done!”<br />

Find out more by following Draper Tools<br />

and EXCELR8 on social media.<br />

THE GARAGE 31<br />

31 Draper and ExcelR8.indd 1 07/11/2024 11:13


TRAINING<br />

Student training day held at Schaeffler Hereford<br />

HQ as part of ‘Wrenches & Wisdom’ campaign<br />

A<br />

student training event, held as part<br />

of the ongoing Schaeffler REPXPERT<br />

‘Wrenches & Wisdom’ campaign,<br />

took place at the motion technology<br />

company’s Hereford HQ on Tuesday<br />

(22nd October). Ten trainee automotive<br />

technicians, along with four lecturers, were<br />

welcomed on site for a series of technical<br />

talks, along with a lively presentation from<br />

‘Womanic’ Louise Baker.<br />

All ten students at the event were Level<br />

two and three apprentice mechanics<br />

studying at Herefordshire, Ludlow & North<br />

Shropshire College.<br />

“Tuesday’s ‘Wrenches & Wisdom’<br />

student training day gave our young visitors<br />

a greater insight into the working world of<br />

the automotive aftermarket,” said Matt<br />

Selby, Sales and Marketing Director at<br />

Schaeffler Automotive Aftermarket (UK)<br />

Ltd.<br />

After a brief welcome and site tour,<br />

Schaeffler’s Technical Manager, Alistair<br />

Mason, got the morning started with<br />

a detailed technical session on clutch<br />

system technology. After lunch, the<br />

students were treated to a lively talk from<br />

‘Womanic’, Louise Baker, who described<br />

her personal journey into how she forged a<br />

successful aftermarket career. Alistair then<br />

returned to present a session on timing<br />

belt systems, followed by Marketing and<br />

l ‘Wrenches & Wisdom’ student training event held at Schaeffler’s<br />

aftermarket HQ in Hereford<br />

l Trainee vehicle technicians and lecturers treated to informative<br />

sessions from Schaeffler REPXPERTs and ‘Womanic’ Louise Baker<br />

Digital Media Executive Tony Yates giving<br />

the students an insight into Schaeffler’s<br />

social media activity. <strong>The</strong> event concluded<br />

with an enthusiastic Q&A session hosted<br />

by Alistair.<br />

<strong>The</strong> involvement of Louise Baker was<br />

a pivotal part of the day. “We set up<br />

the ‘Wrenches & Wisdom’ campaign so<br />

those entering the aftermarket could<br />

learn from established industry figures,”<br />

said Matt, “and our 10 visitors received<br />

some invaluable insight from Louise on<br />

how she prospered in a traditionally male<br />

dominated environment.”<br />

<strong>The</strong> day proved to be an inspiring<br />

experience for the students. “All our<br />

apprentices found the whole day really<br />

beneficial,” said Philip Dallow, Motor<br />

Vehicle Assessor Co-ordinator at<br />

Herefordshire, Ludlow & North Shropshire<br />

College. “<strong>The</strong>y were buzzing on the way<br />

back to college afterwards. <strong>The</strong> tutors that<br />

attended, me included, were also very<br />

impressed with the way everything was<br />

presented. We all learned a lot about the<br />

systems covered.”<br />

<strong>The</strong> ‘Wrenches & Wisdom’ campaign is<br />

also intended to inspire the whole industry.<br />

“It is vital that aftermarket organisations<br />

work with those undertaking vehicle<br />

maintenance and repair training,” said<br />

Matt, “so they can see first-hand how<br />

the sector is evolving. This will help them<br />

understand the inevitable progression<br />

taking place across the industry, so<br />

they are prepared for the workshop of<br />

tomorrow.”<br />

Schaeffler encourages aftermarket<br />

professionals to stay updated with its<br />

latest news by regularly checking the<br />

REPXPERT app, or by visiting the website<br />

at: www.repxpert.co.uk<br />

32 THE GARAGE<br />

32 Schaeffler.indd 1 07/11/2024 11:14


PRODUCTS<br />

Shaftec expands<br />

New To Range with brake<br />

calipers and driveshafts<br />

Birmingham-based automotive remanufacturer Shaftec Automotive has<br />

expanded its New To Range portfolio for October, with 25 new brake calipers<br />

and two driveshafts added to the ever-growing collection.<br />

Key applications for the brake calipers include the BC11561<br />

for the Jaguar E-PACE (2017 onwards), and the BC12060/<br />

BC22060 for the Tesla Model S (2013 onwards). Key<br />

applications for the driveshafts include the AU526LR for the Audi<br />

A4/A5 (2008 onwards), and the R477R for the Dacia Logan (2010<br />

onwards).<br />

<strong>The</strong> latest additions to the range join 32 brake calipers, eight<br />

driveshafts, three steering columns, and one steering rack that<br />

were added in September.<br />

Shaftec Marketing Manager Adrian Kitchen said: “Expanding our<br />

New To Range portfolio is a key focus as we continually introduce<br />

more products. Our growing selection of brake calipers,<br />

driveshafts, steering columns, and racks provides customers with<br />

a wider variety of solutions for numerous vehicles.<br />

“We also emphasise that remanufactured parts can match<br />

or even surpass the performance of brand-new ones. With our<br />

commitment to quality, customers can enjoy significant savings<br />

without sacrificing the reliability or standards they expect from<br />

our components.”<br />

Here are some signs that your brake calipers<br />

might need changing:<br />

l Reduced stopping power: If you notice that your vehicle is<br />

taking longer to stop than usual<br />

l Pulling to one side: Your brake caliper might be seized if the<br />

car pulls to one side while braking<br />

l A sticking caliper could cause the brake pads to wear unevenly<br />

l A stuck caliper could cause a grinding noise when braking<br />

l And last but certainly not least, damaged caliper seals can<br />

cause the vehicle to leak brake fluid which can be dangerous<br />

Shaftec always recommends that if drivers notice any issues with<br />

their vehicle, they seek the advice of an expert.<br />

For further information, please visit: www.shaftec.com<br />

BC12060<br />

BC11561<br />

AU526LR<br />

R477R<br />

THE GARAGE 33<br />

33 News Shaftec.indd 1 07/11/2024 11:15


PEOPLE<br />

People stories and movements from around your industry<br />

New Head of Commercial and Head Of<br />

Human Resources for 125-year-old British<br />

Brand Duckhams Oils<br />

Duckhams, the original British motor oil since 1899, is pleased to<br />

welcome two new appointments to its Strategic Leadership Team.<br />

Graham Lane has joined the business as<br />

Head of Commercial. With twenty-five<br />

years of experience in the lubricants<br />

industry, Graham has worked in marketing<br />

and commercial roles for Comma Oil<br />

and Moove Europe. He has led Business<br />

Intelligence and CRM projects, developing<br />

and managing systems, tools and KPIs to<br />

achieve international growth objectives.<br />

Most recently, he was Business Intelligence<br />

& Sales Support Manager at Moove Europe,<br />

managing sales support activities and<br />

delivering business intelligence across all<br />

revenue lines.<br />

Shweta Singh has been appointed Head<br />

Of Human Resources. With over 13 years<br />

of experience in strategic leadership,<br />

organisational development, and talent<br />

management, Shweta has a proven track<br />

record of aligning HR strategies with<br />

business goals, fostering strong employee<br />

relations, and executing effective change<br />

management. She has worked as HR<br />

Manager at Gulf Petrochem, ASPAM Indian<br />

International School and MAG Lubricants.<br />

Duckhams’ 125th anniversary this year has<br />

provided a fantastic platform to celebrate<br />

everything the company has achieved in 125<br />

years of winning with drivers, workshops and<br />

distributors. During the year, Duckhams has<br />

strengthened its senior leadership team by<br />

welcoming new CEO Mike Bewsey, Head of<br />

Marketing Rajat Moitra, Head of Technical<br />

and Procurement Chris Clarkson, and new<br />

Head of Sales in EAME Henrik Hansen.<br />

“I am delighted to welcome Graham and<br />

Shweta to our expanding global team,” Mike<br />

Bewsey, CEO of Duckhams, said.<br />

Graham has a wealth of experience,<br />

having worked in Customer Services,<br />

Commercial and Product Marketing roles<br />

before specialising in Financial Planning and<br />

Analysis. I look forward to his support for<br />

our Go To Market Strategy as Duckhams<br />

continues our global expansion.<br />

I am confident Shweta will provide<br />

boundless support in managing our greatest<br />

asset, our people, as we grow our business.<br />

Her expertise in HR practices has driven<br />

innovation and enhanced organisational<br />

effectiveness. She is a strong communicator<br />

and collaborative leader dedicated to<br />

creating a positive and thriving workplace<br />

culture.”<br />

Duckhams delivers high-performance<br />

engine oils formulated to keep engines<br />

of all ages moving. <strong>The</strong>ir passenger and<br />

commercial vehicle lubricants are available<br />

in twenty-seven countries across Europe,<br />

the Middle East and Asia.<br />

First Stop’s refreshing route to<br />

market exclusively revealed<br />

First Stop is promising to make its<br />

biggest impression in the aftermarket<br />

to date with a simplified and supportive<br />

proposition – coupled with a new<br />

network manager to drive change.<br />

<strong>The</strong> retail network is benefiting from a refreshed approach,<br />

which is geared around the individual needs of each dealer.<br />

It features access to a unique tyre comparison site, the<br />

Autoprocure platform, which is a one-stop-shop for all tyres.<br />

Brenden Marais has been promoted to Retail North Network and<br />

Procurement Manager to coincide with the changes, following a<br />

two-and-a-half year spell as National Franchise Manager.<br />

He said: “Our goal is to align our strategy with the current<br />

market place to remain competitive and adapt to the ever changing<br />

customer needs. By becoming more customer focused we will<br />

be able to capitalise on opportunities that are both beneficial to<br />

our network and our retail partners. Additionally, simplifying our<br />

proposition makes it easier for dealers and suppliers to work with<br />

us,resulting in stronger relationships and increased efficiencies.<br />

“<strong>The</strong> automotive retail industry is ever changing and if you<br />

don’t do likewise, you will fall behind, which is why we’re refining<br />

our offering. <strong>The</strong>re is a shortage of attractive packages where<br />

everybody benefits and we believe we have one that will appeal to<br />

more partners than ever.”<br />

First Stop is a key part of Bridgestone’s Retail Network, which<br />

spans 36 countries, 17 brands and over 6,000 stores worldwide. It<br />

benefits from significant procurement, e-commerce, marketing<br />

and customer-centric initiatives to make for one of the most<br />

attractive automotive retail propositions.<br />

To register interest in the First Stop Advantage package visit:<br />

www.firststop.co.uk/join-the-first-stop-network<br />

34 THE GARAGE<br />

34 people.indd 1 07/11/2024 11:12


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Cla sified Example.indd 1 27/01/2021 13:53:17<br />

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THE GARAGE 35<br />

35 Product and Services.indd 1 07/11/2024 10:37


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<strong>Garage</strong> Pulse Fillers V2.indd 1 29/08/2024 09:51

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