Community Association Living 2nd Quarter 2024

President
SaraMarie Blunt, CMCA,
AMS, RealManage
President-Elect
Andrew Stoutenburg
Reserve Advisors
Vice President
Sara Huff, CMCA, AMS,
PCAM, CCMC
Treasurer
Jeanette Vella
Fairhaven HOA
Secretary
Suzanne Hubbard
McKenzie Mena, LLP
Immediate Past President
Tracie Manriquez, CMCA,
AMS, PMP Management
Director
Johnny Atkinson
Ex3 Holdings LLC
Director
Elizabeth Babin, CMCA,
AMS, PCAM, Worth Ross
Director
Clint Brown
RMWBH PC
Director
Crys Sanders
CertaPro Painters
Director
Derek Taylor
Goodwin & Company
FROMTHE
President's Desk
Welcome to Austin Summer!
Austin summers are scorching, and our CAMs
face extra demands from their HOAs while
balancing summer vacation expectations from
family and friends. I encourage you to find
moments to relax amidst the chaos. Take a
breath, go for a walk, or read a good book.
Enjoy this time.
Recently, I came across a thought-provoking
Forbes article on rebuilding community
post-pandemic. The key insight was the
importance of purpose. What is the driving
force behind your association? Thriving
communities are united by a shared vision and
purpose. This purpose is nurtured through
connection, time, energy investment, and a
sense of belonging, which fosters trust and
safety.
Open communication is the cornerstone of a
strong community. Encourage your boards to
communicate frequently and transparently.
Even those who are often seen as 'snoopers'
can become allies if you change your approach
and invite them to share positive messages
and event notices on social media.

A community flourishes when its members feel
valued and acknowledged.
As leaders, we have the power to help our
associations articulate their purpose and foster
inclusivity. Reflect on your influence in strengthening
and sustaining your communities. Remember,
growth is gradual. Start small and keep building.
Every positive interaction between neighbors 1s a
step toward building community.
Join CAI Austin as we share strategies for building
communities and improving your associations. Meet
vendors who want to help you succeed at our annual
Expo in June. In August, we'll gather again to learn
about issues affecting your associations from
industry experts.
Let's build strong, vibrant communities together.
Best regards,
SARAMARIE BLUNT, CPM®, CMCA®, AMS®
2024 CAI Austin President

What's Inside
• How to Get the Most from Your HOA
• How to Put Your Best Foot Forward When
Pursuing a Bank Loan
• Navigating Election Year in Your HOA
Community
•Steps to Manage Increasing Hostility
and Misinformation on POA
Socia Media Pages
•That Guy!

HOW
ii: i =I t • 1-i I a ,t • l 1', 11 • X•l ,I
'
By Pioneer Beck
'---..

Living in a community governed by a
Homeowners Association (HOA) can
offer numerous benefits, from
mainta1n1ng property values to
fostering a sense of belonging.
However, to truly make the most of
your HOA experience, it's best to
understand how to engage
effectively with it. Here are some
practical tips and tricks to help
you build a strong bond with
your HOA for a better living
experience.
Article
Reference:
https://p ioneerausti
n.com/how-to-get-the-most-fro
m-your-hoa/
Understanding Your
HOA
The first step in max1m1z1ng your
relationship with your HOA is to
understand its purpose and function.
HOAs are typically responsible for
managing and maintaining common
areas, enforcing community rules
and regulations, and collecting fees
from homeowners to fund these
activities. You can gain insight into its
policies and procedures by
familiarizing yourself with your HOA's
governing documents, such as the
bylaws and covenants.

Active Participation
One of the best ways to get the most out of your HOA is to
actively participate in its activities and decision-making
processes. Attend board meetings, volunteer for committees,
and voice your opinions on matters that affect the community.
By actively engaging with your HOA, you can contribute to
shaping its policies and priorities while also staying informed
about important developments.
Effective
Communication
Make sure to keep your contact
information up to date with the
association so that you receive
important notices and updates
promptly. Additionally, if you
have any questions or concerns,
don't hesitate to reach out to the
board or management company
for clarification. Open and
respectful communication can
help prevent misunderstandings
and foster a sense of trust and
collaboration within the
community.

With a strong commitment to the community management industry, backed by
sizable national resources, Alliance Association Bank provides an unmatched
level of expertise and responsiveness. Our customer-focused approach means
you get a dedicated, experienced relationship manager-a single point of
contact-to help with your unique needs so you're able to focus on what matters
most: your business and your customers.
Specializing in:
No-Fee Lockbox Services 1
Connectlive Software Integration
Full Online Banking Services 2
Online Homeowner Payment Portal
Lending Solutions 3
Extensive Deposit Solutions 4
Meet Your Community Association Banking Experts:
Sabine Holton, CMCA, AMS, PCAM
Senior Vice President
(512) 520-7066
sholton@allianceassociationbank.com
Joanne Haluska, CMCA, AMS
Senior Managing Director, Central Region
(216) 314-9100
jhaluska@allianceassociationbank.com
Bank on Accountability•
allianceassociationbank.com
1 F1,1nds de-Posited through the Lockbox will follow WcstCfnAllianee 8-0nk's funds avoilablhty Policy asou1hl\Cd ,n the
Oeposil Account Ag•eent °'sdosur. 2Fees may be imposed for add1t10N1l scrv.ces related to onhoo banking Refer to
8usiness Onlille San king setup and Authorizataon for more information . .,All offe<s of credit are subtect to cr1t approval,
satisfacto,y legal documenlation and regutato,y compliance. "Refer to the disclosures prOVJded at account operung and
the Schedule of fees and Charges for add1Uonal information. Alliance Assocuitioo Bank. a division of Western Al/lance
88nk. Membet FOtC. wc,stern Alliance Bank ranks high on the For bes ·a.es, Sanks in Ametica· lis t yea, at te-< year.
rrw:.;i.
miiJ

Alliance Association Bank'
Community associations have unique borrowing needs. Our dedicated team delivers responsive decision-making,
tailors lending solutions 1 and helps you navigate the loan process every step of the way.
Discover the impact of our industry-tailored lending solutions.
Capital Maintenance Projects
Common Area Improvement
Construction Defect Repair
Term Loans
Non-Revolving Lines of Credit
Credit Cards 2
Sabine Holton
Senior Vice President
(512) 520-7066
sholton@allianceassociationbank.com
Ken Sonner
Managing Director
(301) 943-5632
ken.sonner@allianceassociationbank.com
1. All offers of credit are subject 10 credit approval, satisfac10<y legal documentation. and rulatOl'y compliance. 2. This card is issued by Western Alliance Bank and its divis10ns pursuant to a license from v,sa USA Inc.
Refer 10 Visa Commercial Cred11 catd Agreement for terms and conditions
allianceassociationbank.com . . ... f . Q=SlE
Alliance AsSOCiatlOn Bank, a dMSIOn O Western Alhance Bank. Member FDIC.

Respect Community Rules
Adhering to community rules and regulations maintains harmony within the
neighborhood. Take the time to familiarize yourself with the HOA's governing
documents and follow the established guidelines regarding property
maintenance, noise levels, and other common areas. By respecting these rules,
you contribute to the community's overall well-being and demonstrate your
commitment to being a responsible homeowner.
Building Relationships
Positive relationships with your fellow homeowners and HOA board members
can go a long way toward enhancing your living experience. Take the time to get
to know your neighbors and participate in community events and activities.
Building a sense of camaraderie within the neighborhood can lead to stronger
social connections and a greater sense of belonging.

• •
'---.-/
...
Your input as a homeowner is
valuable to the HOA's
decision-making process. Don't
hesitate to provide feedback to
the board or management
company if you have
suggestions for improvements
or concerns about existing
policies. Constructive feedback
can help the HOA better
understand the needs and
preferences of the community
and make informed decisions
that benefit everyone.
Providing
Feedback

Continuous Education
Stay informed about HOA-related
matters by staying up to date with
newsletters, emails, and other
communication channels provided
by the association. Additionally, take
advantage of your HOA's educational
resources and training opportunities
to learn more about community
management and governance best
practices.
Proactive engagement and effective
communication are key to a better
living experience in a HOA-based
community. With PioneerBeck
Community Association
Management, you can make the
most of your HOA experience and
contribute to a thriving
neighborhood. Looking for
professional community association
management services? Contact us
today for expert guidance and
support in managing your
effectively.
HOA

Alliance Association Bank'
Sabine Holton
Senior Vice President
(512) 520-7066
sholton@allianceassociationbank.com
Ken Sonner
Managing Director
(301) 943-5632
ken.sonner@allianceassociationbank.com
allianceassociationbank.com
Gt
Alliance Association Bank, a division of Western Alliance Bank. Member FDIC. ,,:,.

By: Brian Hallock

Brian Hallock
Vice President, Association Banking,
American Momentum Bank
Imagine a world where associations could always
budget for and have the funds available to cover
all expenses that arise. Capital improvement
projects like installing new roofs and replacing
windows never go over budget. Natural disasters
never cause damage that exceeds the cost of
what's available in reserves. Pool pumps and fire
sprinkler systems never need to be replaced
earlier than planned.
Unfortunately, a perfect world like
this does not exist.
In the real world, associations face
situations where, for various reasons, they
don't have or can't access operating or
reserve funds to cover over-budget or
surprise projects. That's when borrowing
money may be a good option.
If your association has decided to pursue a
bank loan, the following insights and tips
can help you put your best foot forward.

Contract
0
assessrJi1e
COri1Sisterit

issue because, for example, if your community has 1 00
units and 40 are owned by one investor and that investor
goes under, that investor could take the property down
with it.
Fauorable Repayment Capacity
Banks will take a close look at the likelihood that your
association will be able to repay the loan. One area a bank
will review is whether or not it's feasible for your
association to increase the budget and special
assessments to cover loan payments.
For example, an association with no reserves seeking a
$1 million bank loan would need to substantially increase
assessments to owners. Even if the budget increase
passes a board vote, the bank could decline the loan
application if it thinks the assessment increase is either
too high to collect on realistically or may cause a spike in
delinquencies.
,
Also, depending on the circumstances, banks may be
less willing to approve a loan following natural disasters.
For example, a community with units valued at $125,000
per unit seeking a $25 million loan to repair roofs
following a catastrophic event may have difficulty
securing a loan. A bank could anticipate that unit owners
may walk away from their damaged units, thereby
decreasing the amount of assessments collected and
needed to repay the loan.

EXCEPTIONS TO THE ABOVE RULES
If you've made the decision to
borrow, it's important to find the right
bank. Some banks specialize in
Association Banking. Because these
banks better understand an
association's budgeting process,
financial position and other variables
specific to associations, they tend to
be less conservative than other
banks.
Banks that specialize in Association
Banking can be particularly helpful
for associations that may not be able
to check off all the items listed
above. For example, even though
banks typically like to see a low
percentage of investor-owned units,
institutions with Association Banking
experts may be willing to take a
closer look at the details during
underwriting, such as how many
investors are involved.
The bank may look more favorably
on a community with 40 units owned
by 35 different investors than 40
units owned by one investor. If the
other numbers look good, these
banks may also be more willing to
work with communities with
delinquency rates over 5%.
When the real world presents
financial challenges that your
association didn't plan for, the above
insights should help prepare you for
pursuing a loan.
Brian Hallock is Vice President of
Association Banking at American
Momentum Bank and has over a
decade of experience in property
management and finance
technology. He can be reached at
bhallock@americanmomentum.bank and
(469) 910-2930.

With a strong commitment to the community management industry, backed by
sizable national resources, Alliance Association Bank provides an unmatched
level of expertise and responsiveness. Our customer-focused approach means
you get a dedicated, experienced relationship manager-a single point of
contact-to help with your unique needs so you're able to focus on what matters
most your business and your customers.
Specializing in:
No-Fee Lockbox Services'
Connectlive'M Software Integration
Full Online Banking Services 2
Online Homeowner Payment Portal
Lending Solutions 3
Extensive Deposit Solutions 4
Meet Your Community Association Banking Experts:
Sabine Holton, CMCA, AMS, PCAM
Senior Vice President
(512) 520-7066
sholton@allianceassociationbank.com
Joanne Haluska, CMCA, AMS
Senior Managing Director, Central Region
(216) 314-9100
jhaluska@allianceassociationbank.com
Bank on Accountability e
allianceassociationbank.com
'FuMs dit@d th,ough the Lock box wi11 follow Western Alliatt:e Bank's funds availability policy as outlined in tM
DePoSit Account Agteemenl Oisdosure. Fees may be inlQOSied for •tional services ,elated to online banb ng. Refer to
Business Online Banki ng Setup and Authofizatioo for ITIOfe informaoon 'All offers of credit are S\lbJeCl to credit approval,
satisfacta<y legal docunentat1on and regulatory compliance 'Refl"f to the disclosures provided at acoount opening and
the Schedule of Fees and Charg fo, additional information.. Alianee Association Bank, a divis i
on of Western Alliance
Bank. Membet FOIC. Wt11em Alliance Bank ,anks high on the Forbes ·ses:1 881,k.$ in America· list year ahet yea,.
Q
fl"l.l,, mJ

CAGLE PUGH
Attorneys & Counselors
www.caglepugh.com
Our Leadership
Gregory Cagle Adam Pugh Kate Kilanowski

https:/ /spe ctrumam.com/navigating-electi
on-year-in-y our-comm u­
nity/
During these times, clear community guidelines can help keep things civil and
foster an environment of respect. Here are some things to remember as you
strive to help your community navigate this potentially contentious season.

Many homeowners choose to express their
political allegiance through signage and
flags. While HOAs have the power to create
and enforce their own rules regarding
signage and flags, it's also important to note
that there may be other regulations that
dictate what homeowners can and can't do.
The HOAs desire to maintain a certain
aesthetic within the community must be
balanced with homeowners' freedom of
expression.
When drafting or reviewing rules regarding
political signage, consider the following:

Flags and banners
Some residents may choose to display flags or banners to express their
community views as well. Similar guidelines regarding size, placement, and
duration can help regulate these items while respecting residents' rights to
display them. When it comes to flags, remember the following:
• Residents are allowed to fly the American flag at any time throughout
the year, per federal law.
• State laws may regulate things like flagpole location and height.
• Other flags may also be regulated by local or federal regulations.
These basic guidelines can help you set some ground rules within your
community during an election year.

CCMC JOIN OUR TEAM#
Now*( feels like home.®
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Q: How do managers obtain the CMCA?
The process to obtain the CMCA comes down to three steps:
1. Meet a prerequisite
2. Submit the CMCA Examination Application
3. Take the CMCA Exam
0: What are the prerequisite options?
There are currently 3 options to meet the prerequisite:
Education. Complete and pass one prerequisite course on community association management, including
CAi's M-100 course.
Experience. Demonstrate at least five years of experience as a community association manager to receive
a one-time waiver of the prerequisite course. The experience must be as a community association managernot
as an assistant manager. If the candidate does not successfully pass the examination the first time, they
will be required to take the prerequisite course prior to retaking the examination.
Licensure. Hold an active license or credential approved by the Board. Check out the currently approved
list at www.CAMICB.org.
How do managers submit the CMCA Examination Application?
After a candidate has met a prerequisite, they can submit the CMCA Examination Application to become
approved for the CMCA Exam at www.CAMICB.org. The cost for the CMCA Exam is $315.
How do managers obtain accommodations if they have special needs?
CAMICB abides by all applicable federal and state statutes relating to the accommodation of disabled
individuals. All requests for special accommodations must be submitted in writing along with the submission
of the application. Candidates should apply for accommodations at least 30 days before they plan to test.
What happens after a manager has submitted the CMCA Examination Application?
The CMCA Examination Application takes between 3-5 business days to be reviewed and approved. Once a
manager has been approved they will receive an Authorization to Test (ATT) e-mail with instructions on how to
schedule their exam with a Pearson VUE testing center.
Where do managers go to schedule their exam?
Managers will need to schedule their exam with Pearson VUE with the information included on their ATT
e-mail either by creating an account at https://home.pearsonvue.com/cmca* and scheduling online or by
calling them at 888-536-1460.
*Candidates will need to select Create Account if they are a new CMCA candidate or Sign In if they are a
returning candidate. Please note that account creation may take up to 24 hours. Candidates will be notified
by email when their account is activated .

How long can a manager schedule their exam?
Managers are provided a one-year authorization window to schedule and take their CMCA Exam. This
window will begin the date they receive their Authorization to Test (ATT) e-mail.
Where can managers find information to prepare for the CMCA Exam?
CAMICB has many study materials to prepare for the CMCA Exam online at www.CAMICB.org with materials
including the CMCA Handbook, CMCA Study Guide, Quizlet, the CMCA Practice Exam, and more!
How long is the CMCA Exam?
The CMCA Exam is 2.5 hours and consists of 120 multiple-choice questions.
What happens after a manager takes the CMCA Exam?
Managers will receive their testing results immediately after completing their exam at a Pearson VUE testing
center confirming if they passed the CMCA Exam or not.
What happens when a manager does not pass the CMCA Exam?
If a candidate does not pass the CMCA Exam, they can submit the CMCA Retake Application online at
www.CAMICB.org. The cost for the Retake Application has been reduced to $150.
How many times can a manager retake the CMCA?
There is no limit to the number of times the CMCA Exam can be retaken, however a new Retake Application
must be completed each time the CMCA Exam is retaken.
When does the manager officially become a CMCA?
After a manager has passed the CMCA Exam, CAMICB staff will receive their results within the next couple
of business days. Once the manager's test results are received and recorded in the records by CAMICB, a
confirmation e-mail will be sent to the manager congratulating them that they have officially been awarded
the CMCA.
Does CAMICB provide physical certificates? When does a CMCA get their certificate?
CAMICB provides physical CMCA certificates that are included in a new CMCA's Welcome Kit. This kit is mailed
to a CMCA's home address and is typically received 2-3 weeks after the congratulations e-mail is received.
CMCAs will also be issued a Digital Badge which can be shared online on social media, websites, and more.
Who do managers contact if they have any questions about the CMCA?
Managers can contact CAMICB directly at info@camicb.org.

1- Strike the right
1 balance
I
I
I
I
I
I
You want to encourage civic
engagement, but you don't
want the election year to take
over your neighborhood for
months. Consider a few key
events where you will allow
political discussions to take
place. Make it clear that
political talk will be welcome
at these events.

Prior to HOA meetings or community events where political issues may arise,
establish ground rules to keep things respectful and productive. Some of these
rules may include:
• Listen to different viewpoints.
• Only speak when it is your turn to do so.
• Avoid personal attacks .
• void inflammatory language.
Stay neutral
HOA board members must remain
neutral and impartial when facilitating
discussions or addressing political
issues within the community. Avoid
expressing personal opinions or
taking sides, and focus instead on
creating a fair and inclusive
environment for all residents. Do not
hold partisan events that are hosted
by the HOA.
Most residents want the same things for their communities. They want to create
safe, happy, clean neighborhoods to live in and raise their families in. Encourage
residents to focus on these common goals and shared interests rather than
political divisions. Emphasize the importance of working together to address
community issues. Point out that cooperation is much more likely to improve the
quality of life for all residents.

CMCA EXAM PREP TOOLS
CMCA
HANDBOOK
CMCA
STUDY GUIDE
GUIDES FOR
ASSOCIATION
PRACTITIONERS (GAPS)
Identifies key terms
& knowledge areas
WEBINARS
& VIDEOS
Inside look at the
exam, its content
& study tips
CMCA
PRACTICE EXAM
Select 1 or all 6 of the
recommended GAPs
that focus on areas
you need to know
QUIZLET
Seasoned CMCAs share
insight to help you plan,
prepare & pass the exam
Get a realistic sense
for exam content and
question format
Fun, interactive study
methods help boost
content retention
FCAR BEST
PRACTICE REPORTS
PREREQUISITE
COURSE MATERIALS
--
,t == .
Benchmarks and best
practices developed
by industry experts &
thought leaders
Visit www.camicb.org/get-certified/exam-preparation
and start your exam prep today!
Review & cross-reference
prerequisite course
materials, including CAI
M-100
CAMlcs··
Community Association Managers
International Certification Board

Election years often come with
heightened emotions,
riroactive
management
associations

Steps to Manage Increasing
Hostility and Misinformation
on POA Social Media Pages
. t'
,.•-
. . . -.
; ' .
u

Article Reference
https://rmwbh.com/manage-hostility-social-media-pages/
Social media has taken root in the daily lives of almost every person in the world.
With billions of users, the various social media platforms have enabled
communication to be shared around the world instantly. But with that
instantaneous communication, negative side effects have appeared. Over the
last several years, increasing hostility and misinformation have become the norm
for social media and POAs are not immune to online abuse and misinformation
spread about the POA. As online abuse continues to rise, POAs should have a
plan in place on how to respond to negative posts, online abuse, and
misinformation.
• •
0

POLICIES

COMMUNITY ASSOCIATION BANKING
FINANCIAL STRENGTH MEETS
INDUSTRY EXPERIENCE.
At First Citizens Community Association Banking, we understand your unique industry.
It's why we match market-leading products with a relationship-based approach to
banking designed to help you reach your goals. First Citizens Bank. Forever First.®
Cynthia Burns, VP, Regional Account Executive
832-445-5787 I cynthia.burns@firstcitizens.com
Ji FirstCitizensBank.
-
'
- I t; 1- ... =
:"'II-IL

. . ·'

((0 JUN!( Yf/4fL
PLEf15E

Managing Disruptive or Negative Posts
Once the social media policy is enacted, this should serve as the guide for how to
respond to those disruptive or negative posts, but not everyone will be receptive
to the policy. All violations of the social media policy should be documented with
a screenshot of the post violating the policy to give the POA a record if removal
from a page needs to occur. If the board chooses, a courtesy violation notice can
be directly messaged to the offending user with an explanation of why the post
was taken down and a reminder of the POA's social media policy. If the user
continues to violate the social media policy, the steps for removal outlined by the
policy should be taken. Should the offending user become threatening or
harassing towards board members on their private social media pages or on
unofficial pages, the attorney for the POA may have to become involved to
address the matter.
POA board members or community managers with questions on actions the
POAs should take in their policies or how to effectively deal with violations should
contact their legal counsel to have their questions answered and receive
guidance on next steps.

Experience Makes A Difference
KerraneStorz has more than 20 years of experience representing
over 500 homeowner associations and property owners impacted by
construction defect issues. Our focused practice allows our skilled
team to work efficiently and effectively to achieve the best possible
results for our clients.
Reach out to schedule a free CAMICB continuing education class,
or for a free initial evaluation.
Mercedes Martinez I
mmartinez@kerranestorz.com
info@kerranestorz.com I 281.929.9528
433 E. Las Colinas Blvd., Suite 1225 I Irving, TX 75039
KERRANESTORZ.COM
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•

You know who I'm talking about.
(for simplicity's sake, we'll use "guy" as the collective term).

Understand
That guy's
motivation
(
Doesn't that guy just want to get things done? Good things? Maybe, but never in
regular order. He can't just send in a complaint form on the website; he emails the
manager directly and cc's his friends and neighbors (LOOK AT ME!). His issues
are pressing. They're special. He's special. If his issues aren't responded to in a
few hours, he's calling. Or emailing again and copying your boss and the Board.
He's doing what no one else will do because he's noticing what no one else does.

THE RMWBH DIFFERENCE
PUA Specific Services
RMWBH offers flexible and practical techniques for the collection of assessments, enforcement of restrictive
covenants, and creation and modification of governing documents for all types of community associations, including:
Master Planned Associations
Community Associations
PUA Focused Attorney
Townhome Associations
Mixed Use Association
High-Rise Condominiums
Commercial Association
The legal needs of the POA industry in the Austin region are met by RMWBH Shareholder Clint Brown. Clint is Board
Certified in Property Owners Association and Residential Real Estate Law by the Texas Board of Legal Specialization
and brings over 10 years of experience exclusively assisting POAs in their legal needs.
Education
By using monthly webinars and community and management specific training, Clint provides new and experienced
managers and board members with updates on the newest laws, current best practices, and offers the risk
management tools that can be applied daily.

He is on it!. .. and by implication ... you're not. Though that guy's
complaint may be legitimate, his method is always to point out
how great he is and how incompetent everyone else is.
LOOK. AT. ME.
Managing That guy
Attach none of your emotion to that guy. Because you're busy and he's annoying,
it's easy to get sucked into that guy's vortex, where you're mad and he's getting
what he wants (LOOK AT ME). When you stop thinking he's going to be any
different than he is, your expectations change and your emotions go back into the
normal range. He is how he is, and no amount of frustration or anger on your part
is going to affect him; it only affects you.
Take critical, positive action that's helpful. Of course, that guy drives you nuts
and tries your patience with all his petty issues, but butting heads with him only
makes matters worse. To that end, when you've done all you can for that guy with
little if any positive results, and it's time for the Board to get involved, suggest he
put all his issues in one communication to the Board and let him know the date
you'll need it for the packet. Tell him it's the best way for him to get his points
across and for the Board to review them systematically, without having to wade
through 52 emails and 17 phone messages. This will save you and the Board time
and emotional energy over the long haul. Also, you're channeling his energy into
something productive and positive for him, you, and the Board. That's your job.

Know when it's faster to pick up the phone and talk to that
guy. We resist phone conversations these days in favor of
email, as we think it takes less time ... Until it doesn't.
Sometimes, you just have to pick up the phone and call that
guy when he least expects it. Listen to him and give him a
reasonable amount of your time and attention. It's
attention that he wants, and though maddening, giving him
some on your terms is a part of managing him, not him
managing you.

Our Services
+ Reconstruction
+ Invasive Testing
+ New Construction Services
+ Emergency Restoration
+ Insurance Restoration
SHEPPERD
CONSTRUCTION
ShepperdConstruction.com

.SUNS CAPE
\\IP-- LANDSCAPING
DESIGN INSTALLATION MAINTENANCE
PLANT HEALTH
CARE
WATER MANAGEMENT
& IRRIGATION
ENHANCEMENTS
YOU NEED SOMEONE YOU CAN
RELY ON ...
We get it. You don't have time to make sure your landscape is perfect. You need a
service provider who'll get the job done without you having to worry. But the last
thing you want is to hire the same "mow & blow crew" and not see any improvement.
Sunscape has your back. With over 19 years of licensed experience. property
managers and HOA boards are our workforce's closest ally. We conduct regular
quality audits, provide monthly irrigation reports, and have 30+ GPS-equipped fleet
vehicles. Our equipment gets replaced every year so it operates like new. While
other services use a one-crew-fits-all approach. we think you deserve expert care at
every step.
Choosing Sunscape can:
• Detect small issues before they turn into big and costly problems
• Increase curbside appeal so potential homebuyers stop, look around. and ask
about moving in
• Keep current homebuyers happy and take care of all the unsightly things that drive
them away
• Make you look so good that you receive compliments and look like an All-Star in
your job
THE PROCESS
1
I
2
I
3
I
4
I
5
Initial Quality Audit
Identify Goals
P.I.T.T. Site Improvement Plan
(Plants. Irrigation. Turf. and Trees)
Irrigation Inspection & Report
Ongoing Property and
Service Reports
• Turn your area into a more inviting place to spend time with friends and loved ones
Call us today for a no-obligation consultation call to take the worry out of your
landscape.
(I; www.sunscapeaustin.com
Tyler Prentkowski g
tyler@sunscapeaustin.com
{574) 220-1506

URBAN DIRT
LANDSCAPING
ONE SOURCE ACCOUNTABILITY
www.urbandirt.us I 512.971.0101
•

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Mr. Joel W. Meskin,
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The McGowan Companies
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