Project REACH - Clinical Rounding sessions - Executive Summary - Nov 2024

2024
CLINICAL INFORMATICS ROUNDING SESSIONS
EXECUTIVE SUMMARY
1

POSITIVE
SENTIMENT
NEGATIVE
SENTIMENT
METHODOLOGY
CURRENT STATE
FUTURE STATE
The needs assessment sessions used a
dialogical quadrants model to assess current
staff readiness as well as identify and log enduser
needs. This model combines the principles
of SWOT analysis (strengths, weaknesses,
opportunities and threats) and Dialogic
Orientation Quadrant coaching methods. Input
has been collected into four categories.
KEEP THE
REAP
STRIVE THE
THRIVE
• Keep the Reap (what to keep): Celebrating
our current successes
• Forget the Fret (what to avoid):
Understanding current pain points
• Veer the Fear (what to mitigate): Exploring
our future concerns and questions
• Strive the Thrive (what to drive): Aiming for
our future aspirations and improvements
FORGET THE
FRET
VEER THE
FEAR
2

WHAT WE HEARD
1400
Over 3600 points of feedback were
collected, and we found that
generally it skewed towards looking
to the future. A majority of comments
and questions were about the future
state.
We recognize that many of you may
not have had the opportunity to weigh
in on your thoughts about
Sunnybrook’s HIS needs. You can
add your comments here.
1200
1000
800
600
400
200
0
Keep the Reap Forget the Fret Veer the Fear Strive the
Thrive
3

WHAT WE HEARD
Over 3600 points of feedback were
collected. They related to three
performance areas:
1. STAFF EXPERIENCE
2. CARE COLLABORATIONS
3. QUALITY & PATIENT SAFETY
The following sections will explore the
common themes within each
performance area as well as some
area level highlights.
4

WHAT WE HEARD: STAFF EXPERIENCE
We’re looking forward to…
• A streamlined approach to capture
workload and patient acuity.
• Single sign-on and a one stop shop
enterprise solution and efficient access to
clinical systems.
We want…
• To understand the implementation
approach. Namely, what’s in scope?
What functionality will we get?
• Easy and intuitive search functionality
and user friendly design for easy
navigability.
• Documentation with a patient overview or
summary of pertinent information including
task management.
• Enough of the right equipment
(computers/mobile devices) and the
infrastructure to supports their use.
5

WHAT WE HEARD: CARE COLLABORATIONS
We’re looking forward to…
• Improved accessibility to information like
patient appointments and bookings as
well as patient and care information
collected and stored in disparate
systems both internally and externally
by community partners.
• The ability to streamline the health
professions referrals process and
strengthen the transfer of accountability
process with automation or easy access to
relevant information.
We want…
• To strengthen patient engagement through
a portal that manages appointments and
gives them access to care information.
• Resources such as education handouts.
• Bidirectional messaging to teams, team
members within the system for care
coordination.
6

WHAT WE HEARD: QUALITY & PATIENT SAFETY
7
We’re looking forward to…
• An enterprise solution will improve data
accuracy and mitigate errors.
• Improved order management, specifically
the automation of Computerized
Prescriber Order Entry where orders flow
to departments reducing transcription
errors.
• The incorporation of clinical decision
support in the order entry process to
decrease the need for order clarification.
• The use of a digital fingerprint makes it
easy to understand team members
involvement in patient care.
We want…
• A reduction in documentation
duplication and data entry in multiple
systems across patient encounters.
• The meaningful use of alerts related to
task management, orders management,
and safety risks.
• Structured documentation ensuring
adherence to minimum dataset and
standards of care. Other features
discussed include but are not limited to
save functionality and amendments,
flowsheets, images and file
attachments.