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Editor’s Comment

SOPHIE STEVENS

EDITOR

SOPHIESTEVENS@MEDIA-NOW.CO.UK

AWARD-WINNING

ALUMINIUM DOORS

AND WINDOWS

The Soho External Door

(OB-36 + )

With the skills shortage a constant pressure for the glass and glazing

sector, when it comes to training, times are changing and “we need to

keep up” because “the old style is not the way anymore”.

Those were the words of David Borland, Head of Technical at the Glass and

Glazing Federation (GGF), who was speaking, as part of a wider discussion, at the

recent launch of the Federation’s dynamic new Learning Management System.

While some of us may shudder at the traditional image of learning (perhaps

comprising mind-numbing textbooks and teachers in moth-eaten suits with leather

elbow patches), this new resource from GGF Training has turned this concept on its

head, utilising the latest interactive technology – complete with a fresh-faced AIgenerated

avatar instructor – to keep users engaged (see page 16).

But as David and his colleagues pointed out, while such slick, immersive

technology presents a great opportunity for deeper background learning, when

it comes to practical skills, there is no substitute for real-life experience and

mentor-based training initiatives are also essential to run alongside.

This idea is echoed in the news this month (see page 7) by David Thornton, Chair

of The Window Company (Contracts), who suggests the mobilisation of experienced

installers (before they all retire) is key to train new recruits for the future.

Elsewhere, CDW Systems’ Jeremy Phillips says better training must be available

to installers when it comes to curtain walling (see page 48), calling for a

“coordinated industry approach to maintain the highest standards”.

Skills and training aside, the December issue is packed with the usual mix of

fenestration news, views and practical tips for installers, and as this will be

the last edition of Total Installer of 2024, we’d like to wish all our readers a very

merry Christmas, with best wishes for a prosperous New Year.

Enjoy the issue!

Sophie

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the views of its contributors and advertisers. The digital edition may include hyperlinks to third-party content, advertising, or

websites, provided for the sake of convenience and interest. The publishers accept no legal responsibility for loss arising from

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Registered office: 1 Forstal Road, Aylesford, Kent, ME20 7AU

Supported by:

Editor: Sophie Stevens

DD: 01892 730890

Email: sophiestevens@media-now.co.uk

AWARD-WINNING

ALUMINIUM DOORS

AND WINDOWS

Don’t get left behind. Stand out from the

competition and futureproof your business

by opening an account with Origin today.

Call 0808 192 0015 or visit

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Contents

ISSUE HIGHLIGHTS

38

16 AMAZING GRACE

GGF Training unveils its latest interactive training

platform, complete with avatar tutor

20 BE PREPARED

With the Future Homes Standard arriving in 2025,

Glazpart urges the glazing supply chain to be ready

30 DOOR TO A NEW ERA?

RegaLead and Aluplast combine their strengths to offer

an advanced engineered door that could ‘redefine the

market’

32 TRENDS OF ‘24

Distinction Doors’ Emma Fowlds reflects on this year’s

best-selling door styles, glass designs and colours

FEATURES

22 TIME FOR TIMBER?

Timber presents an ideal opportunity for installers and

re-sellers to boost their businesses says Glyngary

Joinery’s Joe Trueman

26 PART Q MADE EASY

Keylite Roof Windows helps Cala to meet Part Q

requirements for a semi-rural housing development

34 SLIDE OR FOLD?

David Knollman of Brio explores the key considerations

when making a selection between bi-fold or sliding doors

42 DEALING WITH DIFFICULT

Certass’ Danelle Vanstone suggests strategies to help

create better outcomes with challenging customers

46 ALWAYS IN DEMAND

Total Installer talks warm roofs and home extensions

with Guardian Building Systems’ Danny Hill

48 CURTAIN CALLING

As demand for curtain walling increases, CDW’s

Jeremy Phillips says better training must be available to

installers

52 FEELING THE JOY

Windows and doors from A Plus Aluminium help

transform a two-bedroom 1930s bungalow

62 ARE YOU SILICONE SATISFIED?

Finding the best silicone is critical to deliver long-lasting

installations, says Window Ware’s Sarah Parker

16

4 T I DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


REGULARS

18 CERTASS FORUM UPDATE

Danelle Vanstone looks back at 2024 and forward

to the future in her latest report from the Certass

TA Members’ Facebook Forum

38 THE KUBU COLUMN

Kubu’s Marc Henson explains why smart tech is

the gift that keeps on giving

40 THE SKETCH

Tommy Trinder reveals the latest stats on flush

casement windows

44 TAKING ACCOUNT

Clever Bean Accounting’s Simon Jarman breaks

down the concept of Domestic Reverse Charge VAT

SECTIONS:

WINDOWS

22

DOORS

30

GLAZED

EXTENSIONS

46

07

INDUSTRY NEWS

06 BOOM IS FORECAST

Glenigan forecasts construction growth for 2025

and 2026, as the prospect of a recovering

market lifts consumer and business confidence

07 MOBILISING EXPERIENCE

The Window Company (Contracts) has called on

installation companies to ‘mobilise’ their experienced

fitters to help train-up new recruits

HOME

IMPROVEMENT

50

VEHICLES, TOOLS

& WORKWEAR

62

PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

DECEMBER 2024 T I 5


News Roundup

CUSTOMER RELATIONS

APPOINTMENT AT GGF

The Glass & Glazing Federation (GGF) has

appointed Leighton Cox as customer

relations co-ordinator, as part

of its drive to 'revolutionise' its

complaints procedures.

The organisation is currently unveiling a new

General Member Complaints Service, designed

specifically to offer a faster, more efficient, and

transparent resolution to disputes between

consumers and GGF members.

Leighton brings with him a wealth of

knowledge and experience in handling

complaints having previously worked with DX

as operations manager, handling complaints

that came in from across the UK and Europe.

Leighton said: “The GGF’s Complaints

Service is a rich source of consumer

feedback which will help all our members to

improve and enhance their own businesses.”

ENDURANCE’S NADIN

NAMED MD OF THE YEAR

Endurance Doors' Stephen Nadin was

recently named Managing Director

of the Year at the 2024 National

Fenestration Awards (NFAs).

Stephen has held his role as MD of

Endurance, and its sister businesses within

the wider Rocal group, since 2003.

Stephen said: “I am understandably proud

to have won the 2024 National Fenestration

Award for Managing Director of the Year, and

especially as the winners of these awards

are chosen on merit, based on the views and

opinions of colleagues and peers.

“Success as an MD is always easier when

you are the leader of a talented team, and I

am fortunate enough to be surrounded by a

group of professionals who are all exemplary in

their fields and who share my passion for the

Endurance Doors brand."

GLENIGAN FORECASTS CONSTRUCTION BOOM

Construction growth is forecast for 2025 and

2026 as the prospect of a recovering market

lifts consumer and business confidence. That's

according to industry intelligence provider,

Glenigan, on the release of its UK Construction

Industry Forecast 2025-2026.

With an 8% construction project-start boost

expected in 2025, and a further 10% increase

in 2026, the report anticipates that improved

consumer spending will lift retail and hotel & leisure

sector starts. Increased public sector investment

in education, health, and community & amenity

are set to build momentum further for construction

during 2026. Glenigan reports that project-starts

have stabilised since the General Election. Firm

development pipelines are pulling through, with main

contract awards standing 7% up on 2023 figures,

supporting a renewed rise in industrial and office

starts as investor confidence improves.

Commenting on the Forecast, Glenigan’s

Economic Director, Allan Wilen, said: “The

FDM COURSE TO ADDRESS KNOWLEDGE GAPS

Provider of fire door safety courses, Fire Door

Maintenance, has launched its new ‘Responsible

Persons’ course, accredited by GQA.

The course is designed to support the responsible

person in both residential and commercial

buildings, addressing the widespread

issue of poor understanding of fire

safety legislation and legal duties.

With significant knowledge-gaps

in the industry, as highlighted by

several reports over the past few years,

Nicola John

this course has been developed to help

responsible person grasp the complexities of the

regulations they are required to follow and their

duties under fire safety laws.

The course covers key legislation, including the

Fire Safety Order 2005, Fire Safety Act 2021,

and Fire Safety Regulations 2022, ensuring

that participants fully understand their legal

obligations in maintaining fire safety compliance.

construction sector is on track for growth from

2025, fuelled by a combination of improved

consumer confidence, increased household

spending, and strategic fiscal changes announced

in the recent Budget. These factors are set to

drive activity in consumer-related verticals such

as private housing, retail, and hotel & leisure.

“The Budget's adjustments to fiscal rules,

allowing for higher levels of capital investment,

will also unlock significant public sector and

infrastructure projects, providing a much-needed

boost to government-funded initiatives over the

next two years."

The course can be attended in-person at FDM's

fire door training academy in Bury, Greater

Manchester. It provides the necessary knowledge

to ensure compliance with fire safety legislation

and the proper management of fire safety risks.

Participants will earn an accredited

course certificate upon successful

completion, demonstrating

their competence in fire safety

management and legal compliance.

Nicola John, Managing Director at FDM,

said: “The course is a direct response to the

recurring feedback that the responsible person

in an organisation often struggles to interpret and

act on fire safety legislation.

"By delivering clear and comprehensive training,

FDM aims to close the loop on information

sharing within the fire safety industry, ensuring

that a companies responsible person is

empowered to carry out their duties confidently

and competently."

6 TI DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


For more news and the latest updates, visit www.total-installer.co.uk

DO YOU COMPLY?

Sheerline has renewed its call for the

fenestration industry’s aluminium sector

to embrace transparency around U-values.

With the Future Homes Standard (FHS)

due to be implemented in June 2025,

the company argues now is the time for

installers to check if they are compliant.

The issue of compliance has become a hot

topic within the fenestration industry against

the backdrop of the FHS roadmap, yet Sheerline

says some systems houses are still quoting

misleading or unclear U-values, or failing to

provide the test evidence to verify their claims.

Installers are responsible for ensuring the final

product they supply is compliant, although

fabricators and systems houses will also be

culpable when issues, and potential litigation,

arise. Compliance is particularly important for

those installers who source glass separately

to their frames, as they must ensure the units

they’re using meet the specifications set out

by the systems house in-line with the U-value

simulation used. This will ensure that any

certificate they reference is valid and accurate.

This is why Sheerline has made its independently

verified U-value reports publicly available and

has urged other systems houses to do the same.

Adrian Redshaw, Sheerline’s Product Design

Director, said: “In the past, it may have been an

option to plead ignorance if the requirements

seemed unclear. But with the Future Homes

Standard, we expect the requirements will

tighten. Which begs the question: why would

an installer risk working with a fabricator or

systems house that can’t prove the U-values

they are claiming? There is no better time for

installers to question if the products they supply

are compliant, because this issue has the

potential to cause real disruption.”

www.sheerline.com/trust/

'OLDER FITTERS SHOULD TRAIN-UP NEXT GEN'

The Window Company (Contracts) has called

on installation companies to 'mobilise' their

experienced fitters to help train-up new

recruits before they retire – in order to help

tackle the skills shortage.

David Thornton, Chair of The Window Company

(Contracts), says that when it comes to

persuading youngsters – and their parents –

that fenestration is a credible and financially

rewarding trade "the group we probably need to

mobilise are the skilled fitters themselves".

David said: "We need to encourage them to

spread the word about the opportunities and

rewards available and give them more platforms

to be able to do that – before they retire!

"Classroom training and paper qualifications are

immensely valuable, and our fitting teams all

have ongoing training programmes in place and

hold or are studying nationally recognised NVQs.

But, they are no substitute for the kind of on the

job training you only get if you work alongside

ORDERS UP FOR TIMBER FLUSH CASEMENTS

Nine Zero Timber Windows and Doors has

reported a 20% increase in orders for

its timber flush casement windows when

comparing Q1/Q2 with Q3/Q4, suggesting the

manufacturer’s sleekest timber design strikes

the perfect balance for both heritage property

retrofits and sustainable new-build projects.

As the UK housing market faces increasing

pressure to meet energy efficiency standards

and preserve architectural character, flush

timber casement windows have become a go-to

solution for architects, developers, installers

and homeowners alike – as they seek out high

performing, modern yet traditional products, that

meet or exceed sustainability requirements.

“Timber flush casement windows have been

steadily increasing in popularity for a few years,

but I think the recent jump highlights a critical

shift in the market,” explained Steve Winscott,

Company Director at Nine Zero.

someone who has spent decades perfecting their

craft."

David added: "Whenever we have incentivised

one of our older fitters to take a trainee under

their wing, we have invariably ended up with a

highly motivated young employee who has stayed

with us long-term and gone on to achieve NVQs."

In turn, David said the company's experienced

fitters "have taken immense pride in their mentees’

progress and reported improved job satisfaction

from having their skills recognised and valued,"

adding: "That looks like a win-win to me."

“The feedback I’m getting from customers is that

the flush sash design currently has a far broader

appeal than perhaps we predicted. Timber flush

casement windows are being requested for newbuild

and period properties, alongside plenty of

‘green retrofit’ projects, proving that timeless,

elegant design never goes out of style.”

With the UK government targeting a 68%

reduction in emissions by 2030, retrofit projects

have accelerated, and the role of timber as a

renewable material has ramped up in prominence

in recent months. Flush casement windows

stand out for their sleek multifaceted design and

the ability to modernise period properties, while

preserving heritage.

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DECEMBER 2024 TI 7


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News Roundup

'SAD ENDING' FOR

'WELL-ESTABLISHED'

GLAZING COMPANY

Architectural and structural glazing

specialist, Vitrine Systems, has entered

administration. Nick Simmonds and

Chris Newell of business advisory firm,

Quantuma, were appointed as Joint

Administrators to oversee the process.

Vitrine Systems entered administration

as part of the fallout from the ISG

administration. This resulted in a large

bad debt which affected the viability of

the company, as well as lost projects and

pipeline. As a consequence, the company

was unable to continue to trade and entered

administration shortly thereafter. Vitrine

Systems employed a team of 23 staff - all

roles at the business were made redundant

by the company.

Based in Camberley, Surrey and working

throughout the UK, Vitrine Systems was

founded in 1995, providing specialist

commercial glazing for the construction and

building management markets – designing,

fabricating, installing and maintaining glazing

products. The business reported turnover of

c.£8.8.m in 2023.

Quantuma managing director and Joint

Administrator Nick Simmonds said: “It is

deeply regrettable that Vitrine Systems has

been forced to cease trading, due to a series

of challenging circumstances. This was a sad

ending for a well-established company. As

Joint Administrators, our immediate priorities

have been to provide appropriate support to

those whose jobs have been affected whilst

seeking to obtain maximum value for the

Company’s creditors. To date, the Company’s

assets including the Vitrine brand, and a

selection of current projects have been

acquired, novated and continue to trade as

Vitrine Glazing.”

SHEERLINE LAUNCHES SPECIFICATION GUIDE

Sheerline has launched its new Specification

Guide for fabricators, installers, and architects.

At 170 pages, this comprehensive overview of the

Sheerline aluminium range features everything

specifiers need to help them find the right product.

As well as an introduction to the Sheerline system

and its benefits, it also details how being a

vertically integrated manufacturer enables it to

offer an agile and responsive service. Putting the

key details for specifiers and those tendering for

large-scale commercial projects at the reader’s

fingertips. This includes style options, sightlines,

colours, and foil options as well as the technology

behind Thermlock and how it ensures all products

are easily Part L compliant. Several of Sheerline’s

innovative solutions are also highlighted, such as

the Prestige Reverse Butt Joint.

This is ideal for commercial projects as

customers can specify fully internally glazed

BP WRAPS TRAINING PROGRAMME FOR 2024

November marked the last of five Open

Training Day events run by CRM and business

management software specialist, Business

Pilot, and the final event in Manchester saw

five installation companies join the team for a

deep dive into the Business Pilot system.

The Manchester event followed sessions in

Birmingham, London, Bristol and Newcastle

where Business Pilot training duo Rebecca Taylor

and Arwen Van Wyk supported Business Pilot

users with in-depth training, best practice and

top tips.

Elton Boocock, Business Pilot’s Managing

Director, said: “The Business Pilot system is

vast, and offers thousands of features to help

installation companies manage every aspect of

their businesses.

“These Open Training Days give users the

opportunity to learn about unused areas of the

system and take advantage of more time and

cost-saving benefits. Even Business Pilot users

aluminium windows, with no need for dummy

sashes, and simplified installation. Also included

is an overview of the current building regulations

that apply to the fenestration industry.

Copies of Sheerline’s Specification Guide are

making their way to existing customers and

will be arriving on their orders soon. Anyone

interested in receiving a copy should email:

commercial@sheerline.com with their request.

who have been using the system for years always

learn something new to help drive better business

effectiveness and efficiency.

“It also gives us the chance to explain and

demonstrate new updates and features which are

being added on an almost weekly basis.”

Throughout the year, 84 delegates from 37

installation companies attended Business Pilot

Open Training Days and Business Pilot reports

that the feedback has been 'outstanding', with

everyone saying they would attend another Open

Training Day.

10 TI DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


For more news and the latest updates, visit www.total-installer.co.uk

FIT ADVISORY PANEL TO

GUIDE SHOW CONTENT

Organisers of the FIT Show recently held the

first in a series of advisory board meetings.

The event took place at the home of FIT Show,

Birmingham NEC, and gathered 12 installers,

fabricators and association members who

have visited previous editions of the trade

show for the UK window, door, flat glass,

hardware, components and roofing industry.

Participants were asked a range of questions

designed to interrogate the issues which they

are facing in their day-to-day roles as installers

and fabricators, as well as deep-dive into the

topics and features they believe should be

covered at FIT Show 2025.

The advisory board participants collaborated

to identify the wider issues that are affecting

the industry and offered suggestions for how

the industry should work together to create

actionable change around key areas including:

education, the supply chain, attracting and

retaining talent, innovation and technology. A

key theme that emerged was a shared desire

to drive professionalism across the sector and

make the installation of home improvement

products a recognised trade.

Laura Molineux, director at Hayley Windows,

who participated in the session, said: “I

attended the meeting because I believe it’s

crucial for the younger generation in the glazing

industry to be included in significant events and

discussions like the FIT Show. It was incredibly

valuable to discuss a range of topics with

experienced representatives from across the

glazing industry. I’m passionate about ensuring

that smaller localised businesses, particularly

those on the installation side of things, have a

voice. We are the ones interacting directly with

homeowners, and it’s essential to share these

direct consumer insights.”

Learnings from the session will be implemented

into the planning process when curating content

for the CPD programme at FIT Show 2025,

as well as helping to inform decision making

around key features within the show.

VBH SPANS UK WITH FOOTY SPONSORSHIPS

Having proudly supported a number of football

teams over the years, hardware specialist,

VBH, is wishing the three clubs it currently

sponsors good luck for the season.

VBH recently supplied shirts for Rossvale FC,

based in Bishopbriggs, near Glasgow. Set up

in 1976, Rossvale is one of the largest football

community clubs in Scotland, with Rossvale

U15s, currently sporting VBH/greenteQ shirts. The

team have started the season well, with a long

unbeaten run and a place in the League Cup final.

Moving further south, VBH is the Match Ball

sponsor of Sutton United FC, which is currently

consolidating its position in the Midlands Football

League Division 1 after consecutive promotions as

champions of Divisions 3 and 2 in 2022 and 2023.

In addition, VBH is now in its second year as a

Business Club Partner of EFL League 2 Gillingham

FC, whose Priestfield Stadium ground is just a

stone’s throw from VBH’s head office. The company

is also a regular Match Day Sponsor of The Gills,

VISIT UNIQUE FROM A PLACE THAT SUITS YOU

Unique Window Systems is offering an

exclusive look behind the scenes of its multiaward-winning

business.

The fabricator of PVC-U and aluminium windows,

doors and curtain walling has launched a brand

new video, which showcases its operations and its

capabilities. The new video also offers a glimpse

of the company’s fabrication plant and technology

which has been built up through a sustained and

long-term programme of inward investment.

Mir Patel, from Unique’s senior management

team, said: “We are proud of the journey Unique

has taken over the last 19 years and of the

business we have subsequently become. Given

this pride in our achievements and our belief

in building strong personal relationships, we

always welcome customers to visit our Leicester

site. This allows them to develop a first-hand

appreciation of the scale and technologically

advanced nature of our facilities, and we have

even created a dedicated visitor centre to help

with six matches booked already this season.

VBH Marketing Manager Gary Gleeson said:

“As part of our deal, our greenteQ logo is often

seen travelling around the state-of-the-art LED

perimeter advertising, so if you can tear your eyes

away from the Brian Moore stand, Priestfield’s

‘iconic’ temporary away supporters scaffold, look

out for greenteQ on the EFL shows this season.

Come on you Gills!” www.vbhgb.com

host our guests. We recognise however that given

the geographical spread of our customer base and

the many other demands on their time that visiting

us to take the ‘factory tour’ isn’t always easy.

The launch of our latest video gets around that

and enables customers and other key contacts to

explore everything we have to offer at a time and

from a remote location that suits them."

The new Unique video can be

viewed on the fabricator’s YouTube

channel, at www.uws.co.uk or by

scanning the QR code.

PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

DECEMBER 2024 TI 11


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News Roundup

FUTUREMOST GROUP

ACQUIRED BY ELLIOTTS

Window manufacturer and installer,

Futuremost Group, has been acquired by

the supplier of building materials, Elliotts.

This acquisition brings Futuremost into the

Elliotts portfolio, which includes Elliotts

Builders' Merchants, Elliotts Living Spaces,

and Elliotts Premier Roofing.

Founded in 1987 and based in Portsmouth,

Futuremost is a well-established

manufacturer and installer of bespoke

aluminium and PVC-U window units.

Dave Barrett, Managing Director of

Futuremost, said: “Joining the Elliotts group

gives us an exciting opportunity to grow

alongside a business with a strong heritage.

Our focus remains on delivering a first-class

customer experience, supported by both our

trusted brands.”

Tom Elliott, CEO of Elliotts, said: “Our goal is

to become a complete one-stop shop for our

customers, and the acquisition of Futuremost

is a significant step towards that. This move

expands our product range and strengthens

our position in the construction market.

"Futuremost’s values and reputation for

quality align perfectly with ours. With 37

years of industry expertise and a loyal

customer base, they’re a great fit for Elliotts.

I’m looking forward to working together to

build a stronger business.”

Futuremost will continue to operate under its

own name and will retain all 32 employees.

L-R: Gary Sheath, Tom Elliott, Dave Barrett

SHEERLINE SCOOPS COVETED NFA ACCOLADE

Sheerline is celebrating after receiving the

coveted title of Aluminium Systems Company

of the Year at this year’s National Fenestration

Awards (NFAs).

With 12 other well-known systems houses

competing for the peer-nominated award,

Sheerline says the accolade highlights the impact

the systems house ‘has made and continues to

make across the industry in a relatively short

space of time’ – the brand turns five next year,

‘and this is just the beginning’, says Sheerline.

This year’s awards were the most competitive

yet, with over 77,000 votes cast in total across

34 categories that reached the whole of the

fenestration industry.

For Sheerline, being named Aluminium Systems

Company of the Year ‘demonstrates what is

achievable when a company has the right vision,

leadership, and investment strategy in place’.

DGCOS WINS LEADERSHIP TEAM OF THE YEAR

The Double Glazing & Conservatory

Ombudsman Scheme (DGCOS), as part of QA

Scheme Support Services, has been victorious

at the Be Inspired Business Awards (BIBAs),

Lancashire’s premier business awards,

winning Leadership Team of the Year.

Louise Fletcher, Deputy Managing Director of QA

Scheme Support Services, expressed her delight

at the win: "We are more than thrilled to win the

Leadership Team of the Year category at this

year’s BIBAs, an award that reflects the excellent

leadership team we have in place looking after

our schemes.

"The team is dedicated to creating an environment

of excellence within the organisation, driving for a

people-centric work environment that’s operationally

efficient, through training and supporting our people

to be the best they can be. Collectively, we foster

the values of respect, integrity, teamwork, and

communication at all levels of the organisation and

encourage wellbeing for all.

Roger Hartshorn, Sheerline CEO, commented:

“Thank you to everyone in the industry who took

the time to vote for Sheerline.

"It proves that our approach to aluminium and

customer service is working. Just because things

have been done a particular way in the past,

doesn’t mean things can’t change for the better."

info@sheerline.com

DGCOS has scooped Leadership Team of the Year at the BIBAs

“We strongly believe that a motivated and happy

workforce leads to excellent service delivery,

increased productivity, and ultimately, greater

customer satisfaction. While this remains central

to our business, with high standards of Key

Performance Indicators (KPIs) to maintain to ensure

we’re engaging with our members effectively and

efficiently, it’s not all about business...

“Winning this award is a great reflection of the

team’s vision, hard work and dedication, and

I couldn’t be prouder. DGCOS is a place where

excellence thrives for both our team and our

members”.

14 TI DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


For more news and the latest updates, visit www.total-installer.co.uk

CLADDING DONATION'S

A LIFE-SAVER FOR CREW

Freefoam Building Products has helped

complete the build of a new garage for a

crucial lifeboat service in Carmarthen, Wales.

Freefoam donated 28 lengths of its Fortex

Double Shiplap Cladding in Storm

Grey, with matching trims

and fascia, via stockist

LBS Builders Merchants.

The Ferryside Lifeboat

station is one of

around 80 independent

lifeboats operating in the

UK with HM Coastguard to save lives at sea,

including the life of a young father earlier

this year. Set up in 1835, it covers the Towy/

Three Rivers Estuary in Wales, and its service,

manned entirely by volunteers and available

24/7, has evolved from ‘oar-power’ to a stateof-the-art

Rigid Inflatable Boat (RIB).

The newly built garage houses a second ‘Surf

Boat’, used when the tide is out, or launched

with the larger boat is on a big ‘shout’ (a

response to a distress call). The Surf Boat was

previously housed in a building on the other

side of a railway crossing. “If a train was in

the station it would delay the response by up

to 20 minutes!” explains Ned Stephens, one of

Ferryside Lifeboat’s Trainee Crew, who fitted

Freefoam’s cladding to complete the build.

“The new garage’s location makes it much

easier to get to the estuary and improves

response times.

"It costs around £25,000 a year to service and

maintain the boats and equipment,” added Ned,

“and this has been increasingly hard to raise

over the last few years. We’d managed to build

a garage for the boat, put a roof on and order a

garage door – but the project stalled due to lack

of funds. We approached Freefoam because

the main Lifeboat station was fitted with Fortex

cladding several years ago, and it’s still going

strong. We were delighted with Freefoam’s

response – the garage is 100% better to use

and will make it easier to save lives.”

PROFINE MAKES ALI FACADES ACQUISITION

Profine Group has acquired EFP International

B.V. (EFP), a Dutch-based company with a

global footprint, specialising in the design,

development and production of aluminium and

facade profile systems for architects.

EFP’s offerings encompass a diverse range of

systems, including curtain walling, skylights,

aerofoils, louvers, sunshades, windows, doors,

sliding windows and doors, as well as specialised

systems for cladding substructures.

Meeting the increasing demand for high-quality,

advanced facade systems by merging European

technology with efficient manufacturing practices,

EFP holds more than 45 years of international

experience in developing and marketing aluminium

facade systems.

Operating from offices in the Netherlands, Kingdom

of Saudi Arabia, Dubai and India, EFP brings

extensive expertise within the global facade industry

to variety of buildings across Europe, the Middle

East, Asia and Africa.

TOMMY TRINDER HITS 600 SUBSCRIBERS

Software pioneer, Tommy Trinder, is celebrating

another milestone as the total number of window

companies using the sales platform passes 600.

Tommy Trinder says it has established itself

as the 'go-to app for installers looking to add

zip to their sales process'. The firm’s patented

Framepoint Technology allows users to free

draw PVC-U, aluminium and timber windows

and doors with your finger or mouse, just like

sketching on a pad. It’s easy to chop-and-change

ironmongery, colour, and bar options until the

homeowner is happy and the price is right. And

in a tap installers can show clients how their new

windows and doors will look in situ.

Founder and CEO, Chris Brunsdon, said: “Tommy

makes it super-simple to wow customers, even

if you’re a dinosaur with computers. And in a

demanding market it’s ever more important to

have an edge, something to impress clients and

keep those conversion rates up.”

Chris reports that every month, £230m-worth of

Bram Hannessen (left) with Dr. Peter Mrosik at EFP HQ

Dr. Peter Mrosik, Owner and CEO of Profine Group,

said: “This acquisition will unite two forces with

the common goal of transforming the facade

industry by offering innovative solutions to our

valued customers, while pursuing a sustainable

approach to preserving our environment, which is

our primary concern.”

Bram Hannessen, EFP’s former Owner and

continuing General Manager, added: “I am

delighted to have found in Profine Group a strong

partner with an entrepreneurial mindset that will

support EFP and its motivated team to take the

next step for further international growth.”

Chris Brunsdon

work is quoted to homeowners via the platform.

High average quote values are also a feature with

quote values climbing towards £7,400 over the

last six months.

Chris added: “We are seeing premium materials

making significant market gains; aluminium and

timber combined now account for around half of

everything quoted by installers. And when it comes

to PVC-U, Tommy subscribers are managing to get

a bit more on every job by routinely showing off

value-added features such as foils, dual colours,

dummy vents, mechanical joints, flush casements,

dummy peg-stays and surface mounted bars in a

visual and compelling way.”

PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

DECEMBER 2024 TI 15


Knowledge & Training

AMAZING GRACE…

Against a backdrop of changing regulations, increasing scrutiny and declining skills,

competency takes centre stage on the GGF’s new training platform, where avatars and

interaction replace ‘wall of text’ content to make learning more engaging and accessible.

Learning in the traditional sense may conjure

up images of boring textbooks and stuffy

teachers with leather elbow pads, but the

latest training resource from the Glass and Glazing

Federation (GGF), has turned this concept on its

head. Utilising the latest interactive technology

– complete with a fresh-faced and engaging

AI-generated instructor – the brand new training

platform aims to ensure GGF members stay

informed and up to speed with the latest training

requirements.

Designed to help organisations – and the

individuals within them – demonstrate

and prove competencies across a range of

skills and knowledge, the platform has been

developed to encourage ‘deeper learning’ and

greater engagement as part of a dynamic

Learning Management System (LMS). This will

facilitate an ongoing log of training credentials,

industry-specific competencies and individual

achievements.

GRACE, an AI-generated avatar, will

appear throughout each of the GGF Training

courses to assist with the learning process

“Our industry needs to reframe the

narrative around training”

Increasing engagement

Since the launch of the Building Safety Act

in 2022, and Building Regulations 2023

amendment which highlighted the requirement

to prove competency, there has been a degree

of confusion as to where and how this can be

demonstrated. The GGF has worked closely with

training software platform, Nucleus Learning, to

develop a series of courses alongside GRACE,

an acronym for Glazing Resources and Career

Education. GRACE is also personified in the form

of an incredibly life-like, AI-generated avatar,

that will appear throughout each of the courses to

increase engagement and deepen learning.

“Our end goal is not just to help organisations

build safely, but ultimately to leave a safe

building,” commented GGF technical officer and

training manager, John Mannell.

“There is such a complexity of different bodies

working within industry accreditations and

certifications that it can sometimes be difficult

to align expectations. We have taken out the

guesswork and created a system that is not just

failsafe but empowers individuals and teams to

progress proactively through their own learnings.”

The platform will house an ever-evolving range

of industry-specific courses, as well as modules

that cover a range of softer skills. The GGF is also

collaborating with its members in the production

of the courses, to increase the relatability and

relevance of each course to other members.

Content for the ‘Cutting Thin Glass By Hand’

course, for example, was filmed at the premises of

GGF member, Evander.

“Content will be as much member-driven as

it is regulation-driven,” added John Mannell.

“Every aspect of our members’ operations can be

formalised to prove, and improve, competencies

across the industry, and capturing this in an

engaging and informative format will help to drive

up standards for all.”

Storytelling approach

This storytelling approach has been demonstrated

to enrich the learning experience, turning what are

often dry and uninteresting topics into entertaining

scenarios which resonate more closely. The GGF

has done away with ‘walls of text’, to produce a

user journey designed to improve the absorption of

the content, and consequently the overall standard

of learning. Throughout the modules, avatar

GRACE will be on hand to cement those learnings,

answering questions, and helping maintain a

consistency of progress.

Available both on desktop and as an app, GGF

Training offers a modern, user-friendly interface

designed to make learning easier. It will launch

with 10 courses featuring industry specific

16 T I DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


modules such as Regulation 14 for Safety Glass,

Fire Resistant Glazing, and Cutting Thin Glass

By Hand. There are more general courses in

development around customer services (for

example, how to deal with an angry customer),

mental health in the workplace, and a wide

variety of health and safety topics.

The GGF will continue to add modules to the

platform to support competence over the long

term, and many courses will be low-cost or

free, enabling GGF members to optimise training

budgets.

“Keeping our workforce informed, educated and

fully competent across a range of skills in a

regulated and demonstrable fashion is critical in

an industry where the long term health and safety

of everyone is paramount, added John Mannell.

End of grandfather rights

“With the erosion of grandfather rights, and

increasing scrutiny due to changing regulations

after disasters such as Grenfell, the need to

prove [competency] has been the focus of much

discussion. Companies are additionally being

impacted by the ever-increasing skills shortage,

and a lack of new blood entering the industry.

“We will continue to work with our preferred

training partners on the highly successful Skilled

Pathways Scheme – an area which we are

committed to growing and developing as we make

inroads into further education establishments

and apprenticeship schemes. Meanwhile,

this new platform will enable our members to

clear obstacles of cost, time and geography to

ensure additional and essential courses can be

completed by all who need it.”

Skilled Pathways Scheme

The GGF’s Skilled Pathways Scheme (SPS)

was set up more than 18 months ago to

encourage the next generation of window and

glazing experts. It is run in partnership with Total

Support Training and GQA Qualifications, and the

first cohort of graduates are now reaching the end

of their SPS training.

Ben Hill, who recently completed his training with

Leicester Glass Company, said:“I would definitely

recommend this scheme to others as it is a great

opportunity for young people like myself to get

ahead in the industry as early as possible. It

provides you with skills and experiences that will

set you up for success in the future.

“As it has great variety in the topics, it helps you

explore different paths and find your passion. The

Skilled Pathway gave me great connections in

the trade which I was not expecting. When I have

issues or questions and I am unsure who to ask,

I have now got a vast support network of people

that can help me.”

The GGF is also investing considerably in

attending apprentice fairs in schools and colleges

across the UK.

John Mannell added: “With university fees increasing,

our industry needs to reframe the narrative around

training and qualifying in a sector that is always

looking for committed, ambitious people.”

Training ‘tsumami’ ahead

John Mannell

GGF technical officer and

training manager, John

Mannell, has warned of

an impending “human

resourcing tsunami” when

it comes to fenestration

industry training.

John said: “With declining numbers entering

the industry’s workforce, and thousands

facing the need to retrain to ensure they can

keep their CSCS cards, there is an impending

human resourcing tsunami gathering on the

horizon, affecting construction as whole but

significantly the fenestration industry. We are

already on a downward trajectory by about

6%, from 28,900 workers in 2022 to 27,200 by

2027. The GGF training platform was developed

to target this decline, giving its members the

tools to reverse the trend and implement fast,

effective training to guarantee continuing levels

of professionalism and quality standards.

“Since 2020, data shows that just 2,045

fenestration-related vocational qualifications

have been issued. In the current marketplace,

the data shows that over the next 12 months

there are over 14,000 workers either needing

new qualifications or renewing existing

qualifications. This time pressure is exacerbated

by the declining numbers of assessors.

“It comes down to having the ability to get

as many workers through as quickly and cost

efficiently as possible, minimising disruption

to installation schedules, yet maintaining high

standards in learning.”

John added: “Short term, we believe our GGF

training platform will allow members to free

up some funds for the relevant qualifications,

and in the near future, give companies the

ability to ensure all their teams have the

necessary training, for a fraction of the cost.”

Available both on desktop and as an

app for learning on the go, GGF Training

offers a modern, user-friendly interface

Contact GGF Training:

020 3026 4165

ggf.totalsupport.org.uk

PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

DECEMBER 2024 TI 17


Contract Certass TA Talk Members’ Forum

LOOKING BACK, MOVING FORWARD

Certass’ Head of Communications, Danelle Vanstone, delves into the latest topics

discussed on the Certass TA members-only Facebook Forum, as installers reflect on the

year that has passed and their hopes for the future.

As we close out another year in the glazing

industry, there’s much to reflect on. In

our Certass TA members-only forum,

conversations have been buzzing with insights from

installers around the country, discussing the highs

and lows of the year and what might be ahead. One

thing is certain: it’s been a year of mixed fortunes.

While some are optimistic, many are cautiously

awaiting what the New Year will bring.

A challenging year

For many, this past year has been challenging,

to say the least. Ongoing economic uncertainty,

manufacturing delays, and post-pandemic

customer behaviour have made life more complex

for installers. As one member put it: “Times are

challenging, given the way things are, and that’s

reflected in the amount we’ve installed this year.”

Across the board, installers are feeling the impact

of factors largely beyond their control. There’s

hope that stability will return soon, but it feels like

we’re all riding the same unpredictable wave.

Geography has played a role in installer’s

experiences. In Cornwall, for example, one

member shared they’ve not felt the same

economic pinch as others, thanks to a

solid pipeline of ongoing work. With winter

approaching, their niche market is keeping

them busy, providing a steady stream of work

that many others would envy. They noted that

fluctuations in people’s finances don’t impact

their area as much due to the demographic

of their customer base. It’s a reminder that

sometimes, success in this industry can come

down to having a strong local network and a clear

market niche.

Choosy customers

Customers have been choosier than ever.

With so many people feeling the pinch, they’re

taking longer to make decisions, becoming

more cautious with their spending, and are

Danelle Vanstone, Head of Communications, Certass

“For many, this

past year has been

challenging, to say

the least”

more sensitive to price increases. Installers are

noticing that it’s taking much more legwork to

secure contracts, a recurring theme in the forum.

The big-ticket projects aren’t as easy to lock

down, and customers lean towards repairs and

smaller jobs rather than full replacements or new

installations. One installer commented: “A lot of

repairs and glass units replaced – it’s always the

same when the public are unsure.” This cautious

consumer mindset is something we’re all likely to

have to adapt to, at least in the short term.

Political climate

The political climate is another factor being

discussed as influencing the industry. The

election and overcast budget messaging have

added another layer of uncertainty. Many

installers believe these factors directly impact

customer behaviour, with some reporting a

noticeable drop in enquiries since the election

was called. There’s a sense that customers were

waiting to see what the budget holds before

committing to any big projects.

“The phone isn’t ringing like it was last year,”

said one installer. It seems the ‘wait and see’

approach is widespread, leaving many wondering

how long this pause will last.

Despite the challenges, there are success stories.

Some installers have had a steady year, with solid

growth and even increased turnover. One member

shared they’ve doubled their turnover and profit

this year by staying focused and efficient. Being

strategic and maintaining efficiency can yield

positive results even when the wider market slows.

For others, success has come from flexibility and

diversification. An installer with a background

in building work noted that they’d shifted more

towards construction projects, bringing in steady

business when window jobs slowed down. “Still

busy with more building work, which I enjoy more

after 40 years in windows,” they shared. It’s a

testament to the adaptability that keeps many

small businesses afloat in challenging times.

Will things improve?

Looking to the New Year, the big question on

everyone’s mind is: Will things improve? Many in

the forum express hope that we’ll turn a corner,

but uncertainty remains. Still, there’s a shared

resolve to keep pushing forward, adapting, and

finding ways to thrive no matter the conditions.

For some, that means focusing on niche markets,

while others explore new services or double down

on their local reputation.

One thing is certain – the discussions happening

in the Certass TA forum highlight the strength and

resilience of the glazing community. There’s a

collective understanding that, while the road may

be rocky, having a space to share insights and

support helps us all keep moving forward.

Contact Danelle for further information:

0191 249 6434

Danelle.vanstone@certass.co.uk

18 T I DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


WINDOWS & DOORS - REIMAGINED

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21st-century performance. A fusion of tradition and

innovation, Decorio internal and external windows

and doors deliver industrial steel-look aesthetics with

unmatched durability and efficiency.

EXTERNAL COLLECTION

• Affordable steel-look aluminium

• Internal & external windows, doors, sliding & screens

• Art-deco-inspired hardware range

• Thermally-broken aluminium profiles

• 59mm slim sightlines

• Marketing support & Designated sales contact

• Nationwide delivery

Discover Decorio today –

Call us today: 01253 888 222

or email: sales@decorio-doors.com

DECORIO IS A TRADING NAME FOR AFFORDABLE WINDOWS GROUP, A LEADING UK SUPPLIER OF UPVC AND ALUMINIUM WINDOWS. THE DECORIO RANGE, ALONG

WITH THE WOOD-EFFECT UPVC BRAND TIMBERLOOK, IS SUPPLIED TO THE TRADE VIA A DEDICATED FLEET OF VANS.


Contract Trickle Vents Talk

With the Future Homes Standard (FHS)

2025 set to be introduced next year,

alongside anticipated changes to

building regulations, glazing plastic component

manufacturer, Glazpart, says it is advisable for

companies to ‘stay ahead of the game’ by making

sure they are in position to react to any changes

that could result in mandatory compliance.

BE PREPARED

With the Future Homes Standard arriving in 2025,

Glazpart urges the glazing supply chain to get ready for

potential mandatory compliance.

One forward thinking company is SWC Trade

Frames. Family run since 1989, the regional

fabricator produces more than 1,500 frames per

week in PVC-U & aluminium, offering windows,

doors, and specialist products such as lantern

roofs, shaped frames and composite doors.

From its 80,000ft 2 premises in Scarborough, SWC

Trade Frames exclusively supplies the trade and

says it has earned a strong reputation for quality,

customer support and commitment throughout

the glazing supply chain.

As a customer of Glazpart for several years –

and now a Glazpartner – SWC Trade Frames

had already found the best solution for trickle

ventilation in Glazpart’s Link Vent, before the

building regulations (Approved Document F –

ventilation) interim changes in June 2022.

Glazpart’s ‘Link Vent’ range sizes include 5000,

4000 and 2500 EQA. The vents are designed to

fully comply with building regulations, Approved

Document F1 (means of ventilation).

The Link Vent follows a clever design that is

simple and user-friendly for both opening and

closing. The innovative closing action allows the

closure plate to be positioned so that it is easy

to control and reduces draughts by directing air

away from occupants.

With smart design, easy fitting and functionality

as well as a huge choice of colours and

decorative finishes, it is clear to see why the Link

Vent is the perfect choice for SWC Trade Frames.

SWC’s Mark Catchpole

Glazpart’s Link Vent can help comply with

buuilding regulations. Inset: Dean Bradley

“My advice to all companies in the

glazing supply chain is be

prepared and be agile”

Mark Catchpole, Sales Director at SWC Trade

Frames said: “We value and support our

customers immensely, but our suppliers are just

as important. We were in a great position when

the regulations around home ventilation changed

in 2022 because we were already installing

Glazpart’s Link Vent on our profiles and therefore

fully compliant. The Link Vent’s smart design and

wide range of colours has been well received by

our customers and homeowners alike.”

Dean Bradley, Sales Director, Glazpart added:

“We are pleased that SWC Trade Frames are

Glazpartners and with our strong working

relationship. Our Link Vent range complements

SWC’s products and helps them comply with

building regulations. We are also delighted to

hear that the Link Vent is being well received

by homeowners. This is no surprise as the vast

range of colours and finishes allows the Link Vent

to blend in perfectly with the overall design of any

window or door.”

On the imminent Future Homes Standard, Dean

Bradley added: “2025 will see the Future Homes

Standard come into force. As always, the Glazpart

team is keeping well up to date with any news or

information from Government and industry experts.

In 2022, we were ready to help our customers and

the industry comply and we are ready again for

2025. My advice to all companies in the glazing

supply chain is, to avoid any compliance issues, be

prepared and be agile. If you do need any support

or advice, the Glazpart team is always available to

help our customers with any incoming legislation

and in finding solutions.”

Contact Glazpart:

01295 222400

www.glazpart.com

20 T I DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


RADLINGTON CILL | TIMBERWELD TECHNOLOGY | ASTRAGAL ‘COTTAGE’ BAR | PAS24 | TOMMY TRINDER

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Timberlook installer!

• Heritage flush sash style

• Timberweld joints for heritage style

• Elegant woodgrain foils

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AND ALUMINIUM WINDOWS IN THE UK, SUPPLYING THE TRADE WITH WEEKLY DELIVERIES IN OUR FLEET OF 48 VANS.


Timber

WILL YOU TAKE ADVANTAGE OF

THE TIMBER RESURGENCE?

The ever-growing popularity of timber as the material of choice has created an

ideal method for installers and re-sellers to boost their businesses.

Joe Trueman, shareholder at Glyngary Joinery, explains how...

With the rising demand for sustainable

and stylish materials, timber windows

and doors are making a strong

comeback – making it a smart choice for

installers and re-sellers looking to expand their

product range and grow their business. And for

those who don’t currently sell timber, it’s the

perfect add-on to grow sales in what will be a

tough few years.

An independent study by Palmer Market

Research showed that the UK timber window

market has experienced robust growth since

2014, with a notable 17.9% rise to 739,000

frames, and a 25.4% increase in installed value,

reaching £439m. This upward trend is expected

to continue, driven by consumer interest in

sustainable and premium materials, meaning that

adding timber windows could be a real gamechanger.

Here’s why...

Tap into the eco-conscious market

Sustainability isn’t just a buzzword, it’s an

absolute necessity for the world we live in, and

today’s consumers are increasingly investing

in ecological options. From electric vehicles to

solar panels and heat pumps, homeowners are

looking at ways to get greener. This is why timber

is such an attractive choice. It’s a renewable

resource with a smaller carbon footprint than

other available window & door materials. By

offering timber, installers and re-sellers can tap

into this rising demand for sustainable building

materials and attract clients focused on ecofriendly

choices, expanding the customer base

and strengthening brand appeal.

To further capitalise on this, by partnering with a

supplier such as Glyngary Joinery, you can assure

eco-savvy homeowners that all products are

crafted from timber that has been sourced from

FSC-certified sustainable forests.

Also, all of our windows and doors are made using

Accoya wood as standard, a high-performance

material enhanced through the acetylation process

for exceptional durability and stability.

This treatment extends Accoya’s lifespan,

reducing the need for replacements and

supporting a circular economy by conserving

resources and lowering carbon emissions. And

to back up its sustainability claims, Accoya has

been named as the only building material in the

world to achieve Cradle to Cradle (C2C) Platinum

certification for Material Health.

Exceptional energy efficiency

With exceptional natural insulation, timber

windows provide excellent energy efficiency,

which is especially valuable in this modern age

of rising energy costs. Timber’s low thermal

transmittance helps keep homes warm in winter

and cool in summer, reducing energy bills.

22 T I DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


Glyngary Joinery’s Signature range offers double

glazed options with U-values as low as 1.2 W/

m²K, outperforming UK standards by about 15%.

For even greater insulation, triple glazed windows

and doors in this range achieve impressive

U-values as low as 0.68 W/m²K, 52% better than

current requirements. By promoting these energyefficient

qualities, installers and re-sellers can

attract interest from customers focused on both

sustainability and long-term cost savings.

High-end and heritage appeal

The natural beauty of timber and the

customisable finishes available make it ideal for

high-end aesthetics in heritage and premium

properties, enhancing the appeal of installations.

Modern timber windows, especially modified

woods like Accoya, offer exceptional durability

with a lifespan exceeding 70 years, providing

long-term value that attracts homeowners

seeking lasting quality.

“Timber is the perfect add-on to grow sales in

what will be a tough few years”

Additionally, timber’s classic charm is essential

for conservation projects, allowing you to

specialise in niche markets where PVC-U and

aluminium may not be suitable or even permitted.

Supporting your transition to timber

For installers and re-sellers who specialise in

PVC-U or aluminium, shifting to timber may

seem daunting. At Glyngary Joinery, we offer

hands-on training, marketing support, and

sample resources to help you make a smooth and

confident transition.

With guidance on installation techniques and

digital tools to promote timber options, Glyngary

ensures you’re fully equipped to deliver highquality

timber installations.

Adding timber to your product range isn’t just

about meeting current demand - it’s about

positioning your business for long-term growth.

By offering timber windows and doors, you’ll

not only diversify your services but also attract

clients looking for premium, sustainable solutions

that align with modern values.

Embracing timber could be the key to standing out

in a competitive market and taking your business

to the next level.

Contact Glyngary Joinery:

01925 763836

www.glyngary.co.uk

PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

DECEMBER 2024 TI 23


www.uws.co.uk


TRADE COMMERCIAL NEW BUILD

DISCOVER THE

UNIQUE ADVANTAGES

An exceptional choice of UPVC and aluminium

products. Competitive prices. Short order lead

times. And the personable service that comes

from dealing with a business that remains proudly

family owned.

Isn’t it time you partnered with a fabricator that

stands apart in name – and in nature?

Email: sales@uws.co.uk

Call: 0116 236 4656


Case Study: Roof Windows

THE EASY WAY TO MEET PART Q

Keylite Roof Windows has helped Cala to meet Part Q requirements for a semi-rural housing

development, situated in a highly sought-after area of Berkshire.

Cala Homes’ Knights Grove development

on the edge of the historic market town

of Newbury offers a selection of three,

four and five bedroom family homes, built with

‘modern family living’ in mind.

Cala Homes aims to make energy-efficient, lowmaintenance

homes in breathtaking locations,

surrounded by outstanding countryside, and

Knights Grove is no exception.

Four different house types in the Knights Grove

development feature Keylite Roof Windows’ new

Fixed Skylights, which have been designed for

roofs pitched from 10º upwards, allowing for up

to 44% more daylight than a standard centre

pivot window and a higher level of security.

Keylite’s Fixed Skylight is also compliant with

Part Q of UK building regulations and helps

housebuilders meet the latest guidance in

‘Security in dwellings: Approved Document Q’ to

help resist unauthorised access in new dwellings.

The purpose of Part Q is to make a window

sufficiently robust to resist its ability to be levered

open or from the glass pane being removed intact

from the window frame. The aim is to make

the opportunist burglar give up these means of

gaining access and either leave or have to break

the glass to gain entry.

Specially designed

Offering ‘forward-thinking’ premium homes

with the aim to achieve net-zero carbon homes

by 2030, Cala Homes has been a solus Keylite

installer for many years and the Fixed Skylight

was specially designed from collaboration and

feedback from Cala.

Keylite’s Hi-Therm high performance glazing and

Deep Tile Flashing was also specified for the

development.

Lewis Scott, National Account Manager for Keylite,

added: “Our Fixed Skylight takes the headache out

of compliance by offering a straightforward solution

for housebuilders needing a secure roof window

unit that performs as low as 10º.

“The product’s seamless integration into any

construction project also brings a higher level of

security to a property and is BBA tested and approved

– providing extra security and peace of mind.”

Ideal for installers

All of Keylite’s roof windows offer unique USPs

as standard, such as factory pre-installed Flick-

Fit brackets, which are ideal for installers; and

the Integrated Expanding Thermal Collar, which

appeals to housebuilders and architects for

its ‘straight out the box’ solution to enhanced

thermal performance.

Part of the Keystone Group, the UK’s largest steel

lintel manufacturer and Europe’s fastest growing roof

window manufacturer, Keylite is a multiple awardwinning

established and certified manufacturer,

that prides itself on quality and innovation.

Keylite Roof Windows and flashings are covered

by a 10-year guarantee, with up to a 20-year

guarantee on Polar White PVC Roof Windows.

Keylite also offers a range of Conservation Roof

Windows for traditional or renovation projects.

Keylite Roof Windows:

01283 200 158

www.keyliteroofwindows.com

26 T I DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


Stand out

with Mercury

Elevate your door projects with the sleek versatility of

aluminium sliding doors or the expansive qualities of bifold

options, all backed by Mercury’s commitment to quality and

competitive turnaround.

Bifold Doors

Sliding Doors

Designer Doors

Heritage Doors

Entrance Doors

Commercial Doors

T: 01452 383 344

E: sales@mercuryspecialistframes.co.uk

www.mercuryglazing.co.uk

Mercury Glazing Supplies Ltd Unit E1, Goodridge Business Park, Goodridge Avenue, Gloucester, Gloucestershire, GL2 5EB


Updates

QUICKSLIDE SCORES TOP MARKS IN QUALITY AUDIT

Quickslide has received a perfect score during its latest audits for both PVC-U and aluminium

products, cementing the fabricator’s solid reputation for quality and compliance.

The rigorous auditing process uncovered not a single non-conformity, a testament to the thorough

standards and checks embedded in Quickslide’s operations.

The detailed audit involved an extensive review of how Quickslide adheres to product standards and

regulations, including a comprehensive factory walk-through to observe the procedures in place to

ensure every product leaving the factory is compliant and top quality. From initial processing to final

product inspection, the auditors left no stone unturned in assessing the fabricator’s ability to deliver

consistent quality. Following the audits, Quickslide has once again been awarded its QCC mark.

www.quickslide.co.uk

A GENIUS MOVE FOR THE WINDOW CO (CONTRACTS)

L-R, David Thornton and David Eagle

Award-winning installer, The Window Company (Contracts), has once again chosen Genius PVC Trade Frames

for a major project, this time utilising Genius’s new Deceuninck range.

David Thornton, Chairman of The Window Company (Contracts), explained the decision: “We’ve partnered with Genius

since their inception, starting with their Kömmerling offerings in 2019. Their consistent reliability gave us the confidence to

choose them for this substantial housing association contract, spanning five to six years, using their new Deceuninck range.”

The Deceuninck system impressed The Window Company (Contracts) with its distinctive grey gasket and highquality

hardware, as well as its superior energy efficiency and extensive colour options.

David added: “David Eagle and his team at Genius are true experts in window fabrication. Their research into new

products and attention to detail is always impressive.” www.geniuspvc.com

SWITCHING TO SHEERLINE PAYS OFF FOR WINDOWISE

Founded in 1997, Windowise (Phoenix Windows) has been fabricating aluminium products

alongside PVC-U systems since it launched. However, earlier this year, the company made the

decision to switch to Sheerline after receiving a ‘horrendous’ service from its previous supplier.

Andy McCord, Windowise Managing Director, said: “I think everyone knows, you don’t swap suppliers

for no reason – it’s a big undertaking to switch. But the constant false promises and letting me down

meant I was letting my customers down. It was the service and delivery – it was horrendous, and there

was no sign of it getting better. So, I took the plunge and swapped suppliers.

“With Sheerline, it’s the complete opposite – it’s one of the best decisions I’ve made,” he added.

www.sheerline.com

PROFILE 22 SELECTED FOR £3M REDEVELOPMENT

More than 100 Profile 22 windows from Epwin Window Systems were selected for a £3m

redevelopment project in Norfolk.

Crown House in Great Yarmouth was originally constructed in the 1970s and for many years was

home to an Inland Revenue office. With its prime position and views of the river, Norfolk Broads and

sea, the building presented an attractive option for conversion from office space into housing.

On the building’s side elevation, 10 top-over-fixed casement windows featured bespoke gable frames,

creating a visually striking appeal. Additionally, to brighten the internal landings on each floor, five threepane

fixed frame windows each 3.4m x 2.7m were installed. A concealed trim was used to maximise

the sightlines and light levels. Large casement windows were also specified, featuring two opening

sashes next to a fixed light, each measuring 3.4m x 1.5m. www.epwinwindowsystems.co.uk

28 T I DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


Eurocell has successfully collaborated with Biffa for the trial of a new PVC-U waste management scheme, designed

to tackle one of the construction industry’s major sustainability challenges.

Launched in February 2023 in the NE28 postcode region, the trial has now achieved 195 collections from traders, with

more than 25 tonnes of PVC-U recycled. This closed-loop recycling process is actively reducing carbon emissions and

supporting a circular economy by reclaiming valuable raw materials that would otherwise end up in landfill. Eurocell worked

with smaller traders and collections could be booked alongside new product orders. Collected PVC-U was then consolidated

at hubs and transferred to Eurocell’s recycling facility, where materials were repurposed into new products.

Samantha Wood, Corporate Account Manager at Biffa said:“Our collaboration with Eurocell is a prime example of how

we can support a closed-loop recycling system that keeps valuable materials out of landfills and contributes to a greener

future.” biffa.co.uk

For further window updates visit www.total-installer.co.uk

WASTE MANAGEMENT TRIAL HAILED AS A SUCCESS

30-YEAR WARRANTY ON NORDAN STORMGUARD

NorDan UK’s StormGuard windows will now be supplied with a 30-year warranty as standard.

Designed for harsh Scandinavian winters, StormGuard features robust internal gearing and a simple three-handle

tilt-and-turn locking system that makes the window safe, secure and airtight, while still being easy to use and maintain.

With timber at the core, StormGuard has significantly lower embodied carbon values than PVC alternatives, while its

design helps keep homes warmer, helping to reduce both energy bills and carbon emissions.

Craig Greenwood, MD of NorDan UK, said: “Over eight million StormGuard windows have been sold since its launch in

1962 with hardly any callbacks. Many are still in use and some even have a second life after being repurposed into new

buildings. We are proud of the StormGuard design and track record and felt we needed to give it the ultimate backing, which

is why each new StormGuard window now comes with a 30-year warranty.” nordan.co.uk/landing-pages/stormguard

VICTORIAN SLIDERS SCOOPS INDUSTRY-VOTED AWARD

PVC-U sash window manufacturer, Victorian Sliders, was recently named Vertical Sliding

Window Company of the Year at the 2024 National Fenestration Awards (NFAs).

The awards ceremony, held at Doncaster Racecourse, saw attendance from many leading companies

in the glass and glazing industry, competing across categories such as Fabricator/Manufacturer of the

Year, Installer of the Year, and Innovation of the Year, showcasing the breadth of excellence in the sector.

Nick Evans, CEO of Victorian Sliders, commented: “We’re honoured to receive this recognition. It’s

a testament to the hard work and dedication of our entire team, who consistently strive for excellence

in everything we do. This award reflects our commitment to producing high-quality, innovative sash

windows that meet the evolving needs of our customers.” www.victoriansliders.co.uk

FRAME FAST SHOWCASES KUBU AT OPEN DAY

Installers and representatives from new-build developers recently attended Frame Fast’s October Open Day

to learn about the latest advancements in smart security and tour its dedicated aluminium showroom and

manufacturing facility.

Derby’s largest trade fabricator has partnered with Kubu, with all doors and standard windows now

manufactured to be compatible with the smart security system. The Kubu team were in attendance at the open

day, giving presentations on its benefits and explaining how it provides customers with even greater sales

opportunities. Kubu enables homeowners to check the status of their windows and doors through a simple mobile

app, providing real-time updates and alerts.

Nigel Leivers, Frame Fast MD, said: “We’ve always focussed on supporting installers and builders in the East Midlands

and this was a great opportunity to connect and share the benefits of Kubu.” framefastuk.com/kubu-smart-security

PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

DECEMBER 2024 T I 29


Engineered Doors

THE DOOR TO A NEW ERA?

RegaLead and Aluplast have combined their strengths to offer an advanced engineered

door that, both parties claim, has the potential to redefine the market.

Over the years, RegaLead has broadened its

product range, supplying everything from

lead films to composite door components.

Customer interest in engineered PVC doors began

with requests for decorative glass but soon

expanded into panel options that mimic the look

of traditional timber doors.

By creating a suite of products that transform

PVC doors into timber or aluminium-look

alternatives, RegaLead is responding to a growing

market trend where installers and fabricators

seek control over door manufacturing.

“A key driver in this shift is the rise of highquality

foils that can give PVC doors a realistic

timber or aluminium appearance,” said Guy

Hubble, Joint Managing Director at RegaLead.

“These innovations allow PVC doors to reinvent

themselves, appealing to a wider audience.”

Aluplast’s expertise in colour and foil finishes

complements RegaLead’s decorative focus,

according to Ian Cocken, Director of Sales and

Marketing at Aluplast. Aluplast has been a leader in

promoting unique, textured foil finishes, such as its

Aludec and Woodec ranges, which provide a matte

look that convincingly emulates timber or aluminium.

“The demand for visually appealing, durable

doors is there,” Ian said. “This partnership

allows us to offer PVC doors that look like wood

or aluminium but at a much more accessible

price point. When I show this to customers, they

immediately see the value, expressing interest in

a product that’s unique in the market.”

The collaboration is designed to make the

transition into engineered doors straightforward

for fabricators. RegaLead has created a package

that includes a range of components - decorative

glass, flat panels, and unique finishing options,

including raised and fielded panels and bolection

mouldings, which provide a classic timber look.

Fabricators simply provide their panel dimensions

to RegaLead, and the custom-sized components

are delivered, ready for assembly.

“The goal is to make it as simple as possible,”

Guy explained. “All the fabricator needs to do is

send the panel or aperture size, and we supply

everything needed to create a beautiful, highquality

door.”

Easy offer

Ian highlighted that this streamlined approach

benefits fabricators who are eager to enter a new

market without the complexities often associated

with door customisation. “RegaLead has done

the hard work in simplifying the process, which

means our fabricators can offer engineered doors

as easily as they would standard PVC doors.”

RegaLead and Aluplast showcased the engineered

doors at the recent Glazing Summit, where

the response from industry professionals was

overwhelmingly positive, with visitors eager to

learn more. Plans are underway to further highlight

the engineered doors at the next FIT Show.

Understanding the importance of marketing

support for their partners, RegaLead has created

a comprehensive package for installers. The

company has developed brochures, software

compatibility for visualisers, and other tools to

make the selling process straightforward.

“There are so many options available today that

we have to make it easy for installers to sell

engineered doors effectively,” said Hubble. “We

want to make sure that our product isn’t just

innovative but also simple to communicate and

market to end consumers.”

For both companies, the partnership represents

a win-win: Aluplast’s profile systems enhance

RegaLead’s decorative components, while

RegaLead’s engineered doors open new

opportunities for Aluplast’s fabricators. Together,

they aim to offer installers a truly unique product

with significant margins – something Ian believes

is essential in today’s competitive market.

“If you want to capture margin in this industry, you

need to offer something that stands out, something

you can’t find anywhere else. And that’s what

we’re doing with these engineered doors.”

With this collaboration, RegaLead and Aluplast

have not only created an innovative product but

have also forged a path for greater accessibility

and ease of adoption within the industry, making

it simpler for fabricators and installers to offer a

high-quality, customisable door option that holds

its own in a saturated market.

To find out more go to: www.regalead.com/

engineered-door-components/.

Contact RegaLead:

0161 946 1164

www.regalead.com

30 T I DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


ENGINEERED

DOOR

COMPONENTS

Decorative Glass

Panels

Bolection Mouldings

Decorative Mouldings

Raised and Field Panels

PVC DOORS

REIMAGINED

The ONLY Integrated

Solution For Engineered

PVC Doors

RegaLead Limited

Columbus House I Altrincham Road

Sharston I Manchester I M22 9AF

Telephone 0161 946 1164 I Fax 0161 946 1033

Email sales@regalead.co.uk I www.regalead.com


Composite Doors

WHAT WERE THE TRENDS OF 2024?

As Distinction Doors celebrates 20 years in business, Marketing Manager, Emma

Fowlds, reflects on this year’s best-selling door styles, glass designs and colours.

nxt-gen Craftsman, Distant Blue, Monza

Composite doors have transformed the

British entrance door market. In the early

days, performance and security were

undisputed product highlights. Over time however,

it’s the endless array of styles and colours which

have captivated consumers.

Best-selling door styles

Models from our Signature Collection have

dominated our order book in 2024; proof that

these classics will always stand the test of

time. Our Esteem, Elegance, and Rustic Renown

Collections have all been best-sellers. Both

Esteem and Elegance feature twice in this year’s

top five as they appear in both standard 44mm

and nxt-gen.

Excitingly, it is the first time a nxt-gen door style

has been number one and occupied two positions

inside the top three, marking a significant shift

change due to increased consumer demand for

flush products and appreciation of Distinction’s

exclusive flush-fitted beaded system and moulding.

Two standard 44mm door styles make up the

remainder of the top five – Elegance in fourth and

Rustic Renown in fifth. All five door styles have

been consistent best sellers in recent years.

2024 – the year of nxt-gen

This year, four of our seven nxt-gen models feature

inside the top ten. This is one more than in 2023.

Our nxt-gen Craftsman has risen from 12 th to

Eclat, Distinction Grey, Palma

10 th place, just below nxt-gen Eclat Arch in ninth.

Outside of the top 10, nxt-gen Eclat has also

moved up two places, from 14 th in 2023 to 12 th .

Best-selling glass

This year, decorative glass sales were dominated

by Palma, Kara, Aspen, Lunna and Scotia.

Consistently high performers, these classic

designs have enduring appeal. Our best-selling

decorative glass design, Palma accounts for

almost 13% of sales.

It’s 12 months since we launched our Chatsworth

and Wentworth obscure glass designs and sales

continue to exceed expectation, with Chatsworth

proving to be the most popular choice. Both

combine satin glass with clear border detailing

and meet a demand for clean, simple, and

contemporary glass designs.

Top-selling colours

Predictably, our best-selling paint colour is

Anthracite Grey. Having captured the top spot

several years ago, it remains resolutely ahead of

the pack. However, we are seeing a move toward

softer, more natural neutrals – as proven by

Agate Grey, now our second most popular colour.

Grey is currently trending on social media, with

home renovation accounts dominating our feed

with more neutral, simple tones.

Black and grey still dominate our top 10, while

Distinction Premium Chartwell remains static in

Classical Half Glaze, Lunna

fifth. Yet, there is a pop of colour here and there.

We have seen blues as a favourite this year with

people opting for Distant Blue RAL 5023, Duck

Egg BS 16 C 33 and Porcelain Blue BS 20 C 33.

Looking ahead

With our Grandeur Collection – an improved

range of 70mm door styles – now available, we’re

excited to see how customers and homeowners

respond in 2025.

This collection presents a real opportunity

for upselling and will create opportunity with

those who are looking to significantly upgrade

their homes - the doors are nearly 50% thicker

than our standard composite door and deliver

increased thermal efficiency and security,

alongside premium styling.

Customers can also expect us to keep pace

with colour and glass trends in 2025, as we

continue to review and develop our paint palette

and decorative glass range to reflect forecasted

trends and changes in consumer demand.

Do you want to start 2025 on the front foot?

Choose a proactive and progressive composite

door supplier. Get in touch to find a Distinction

Doors fabricator today.

Contact Distinction Doors:

0345 2000 816

distinctiondoors.co.uk

32 T I DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST



Sliders & Bi-folds

SLIDE OR FOLD?

Both sliding and bi-fold doors present unique benefits to modern spaces, but what are the

differentiators and key considerations when making a selection between the two? David

Knollman, of sliding and folding door hardware supplier, Brio, explores further.

Pictures courtesy of Mumford & Wood

Panoramic views, superior natural light and an

improved flow between indoor and outdoor

living - it’s clear why so many embrace

sliding and bi-fold door applications in their living

spaces. Yet, as many look to add value to their

buildings, perhaps less clear is how to choose

between the two door types when comparing them.

Sliding and folding door features are often used to

enhance the style and layout of modern spaces.

On the surface, the choice between sliding

and bi-fold doors may seem like it hinges on

personal preference only. In fact, there’s much

more to consider than style, with the unique

characteristics of both systems offering a wide

range of benefits related to the door’s operation,

placement and functionality.

To fold or slide

Noticeably, the main difference between sliding

and folding doors is in the way that they open

and close. Bi-fold doors are typically made of

several panels (usually between two and seven)

and are connected by a series of hinges and

a concealed track running along the floor or

ceiling. When opened, bi-fold panels will fold

back on themselves, concertina-style, revealing

a complete opening and stacking together in

the process. As a result, bi-fold doors are ideal

for high-traffic areas where ease of access is

important and there is a small amount of space

available for panels to be stacked.

Sliding doors, on the other hand, are usually

constructed of fewer and larger panels. As such,

even when closed, a sliding door feature can

provide clearer, uninterrupted views, which is

fitting for those with access to year-round idyllic

scenery. When operated, the panels of a sliding

door will open, usually on the internal side of

a fixed panel or wall. In doing so, users have a

tidier opening, free of stacked panels that would

otherwise take up space, which is useful in

more compact areas of the home. When pressed

for space at the side of the required opening, a

‘telescope’ opening can also be utilised, which

consists of narrower panels that require less

space at the side of the door.

Attention to detail

In any case, sliding and bi-fold door applications

can offer superior functionality, visual appeal

and space-saving capabilities when compared

with traditional swing doors. These universal

benefits have encouraged a growth of options in

sliding and folding door systems, and alongside

the different sizes, styles and configurations,

it’s important to consider where a door may be

placed and who may be using it.

With exterior doors for example, a bi-fold system

with single open access may offer greater ease

of access into the outdoors, regardless of setting.

Bi-fold door applications can open outwards or

inwards and may be applied to both large and

small openings. Where fully open bi-fold doors

are useful in larger settings or group gatherings,

‘traffic’ door configurations allow users to move

through a single panel and remove the need to

fold each panel back. In comparison, external

sliding doors offer a straightforward solution for

all requirements, whereby users may simply slide

their door open to the amount that’s required at

the time.

Inside, both folding and sliding door features

can elevate the visual appearance of a building,

with spaces made to feel more open and airier.

Alternatively, during winter spells, spaces can

become cozier by closing off entire rooms and

prioritising warm working and living areas.

For those on the fence, it’s essential to review

what may be best suited to the building by taking

into account the whole picture and not only opting

for a stylised approach.

Decision makers are urged to review these

key considerations when making their choice,

ensuring their chosen hardware is also practical

in application.

Contact Brio (part of Allegion):

0330 8080 617

briouk.com

34 T I DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


DECK THE HALLS

WITH UNIBLINDS ®

Sleek Integral Blinds and seamless installations

at the top of everyone’s wish list

T 0113 277 8722

E sales@morleyglass.co.uk


Updates

DOORCO STRIVES TO BE THE 'ONE' WITH NEW INITIATIVE

DoorCo says its drive to be the ‘ONE’ is more than just offering all the composite door

components the market needs, it’s about service too.

Ben Aspinall, DoorCo’s Commercial Director, said: “Our aim is to offer world-class service levels that

support the great products, helping our customers to enhance their businesses. With DoorCo, you can get

everything you need from one supplier...

“Lots of suppliers claim to be a ‘one stop shop’ but very few can deliver on this in the way DoorCo can.

The launch of ONE aims to celebrate the variety we have created under one roof and the versatile offering

we have developed with our partners over the years so collectively, we can continue to lead the market with

outstanding composite doors.” www.door-co.com

SHEPLEY ADDS REHAU'S SLINOVA TO ITS PORTFOLIO

Trade fabricator Shepley Windows has added the REHAU SLINOVA slimline sliding door to its

portfolio of Visage products, helping its trade customers expand their offering to homeowners.

The Manchester-based fabricator recently started making the state-of-the-art sliding door, which

has been designed to meet the demands of modern living and is in response to growing homeowner

requests for natural light and a seamless connection to outdoor spaces. SLINOVA slimline sliding doors

can be installed as a traditional sliding door, entrance door, or door to a conservatory, and are a perfect

fit for REHAU’s window system, offering continuity of product across larger specifications.

Ian Griffiths, Managing Director at Shepley Windows says: “We’re excited about the introduction of the

SLINOVA slimline sliding door to our range and the benefits we can offer to our customers.”

www.shepley.com

EMPLAS ADDS THIRD COMPOSITE DOOR COLLECTION

Emplas has added the popular BRiTDOR composite door collection to its door offer – its’ second new

composite door launch this year, and the third in its composite range.

Available in a wide range of door options including three new exclusive styles, the 44mm solid timber core

BRiTDOR is designed to support installers in maximising opportunities in the composite door mid-market.

This includes the Traditional Collection, a range of classic composite door styles including cottage doors;

the Contemporary Collection; and premium Designer Collection, plus a comprehensive choice of glass.

Available in slab size 914 x 2095 to allow for taller and wider entrance ways, in 17 unique colours, the

BRiTDOR range features an ultra-advanced Thermoplastic Coolskin outer layer, which reflects heat, lowering

tolerances, making door setting simpler and significantly reducing the risk of callbacks. www.emplas.co.uk

NEW SLT TEAM SET TO DELIVER FOR ENDURANCE

Endurance Doors has created a new team to act as a catalyst in its continuing success.

The SLT, or Senior Leadership team, sits just below the composite door manufacturer’s executive management

and is uniquely placed to maximise communication, collaboration and engagement across the business.

“The SLT is a multi-faceted group of senior professionals with a 360° view of our operations” explains

Stephen Nadin, Managing Director at Endurance Doors.“It brings together different heads of function to create

a melting pot of ideas and a launch pad for further innovation. It also acts as a valuable conduit helping to

facilitate cooperation and the free flow of information and ideas in all directions - whether that’s vertically

between leaders and teams, and vice versa, or laterally between departments.”

The members of the Endurance SLT are drawn from areas across the business including operations, customer

experience, sales, marketing, technical, business systems, procurement and finance. www.endurancedoors.co.uk

36 T I DECEMBER 2024

PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


Heritage Trade Frames has teamed up with Brisant Secure, makers of the Ultion lock, to make sure its

customers’ doors are equipped with what it believes to be ‘the best protection on the market’.

Last year, the discovery of two new attack methods revealed previously unknown vulnerabilities in most door locks,

with the British Standards Institution (BSi) introducing stricter PAS24 standards to keep homeowners protected.

After conducting its own tests, the team at Heritage was highly impressed by the Ultion lock with ALPs technology.

“We take security seriously because we know our customers do too. This lock isn’t just ahead of the game, it’s the gold

standard. It’s built to protect against everything burglars can throw at it, and then some.” said Paul Culshaw, Managing

Director at Heritage Trade Frames. Locks with ALPs technology are designed to offer ‘unmatched protection’ against every

known attack method, including the newly identified thermal manipulation and twist techniques. www.ultion-lock.co.uk

For further doors updates visit www.total-installer.co.uk

OFFERING 'THE GOLD STANDARD' OF LOCKS WITH ULTION

LISTERS ADDS SHEERLINE'S CLASSIC HERITAGE DOOR

Sheerline’s Classic Heritage Door has been added to Easy Connect, Listers’ quick quoting software.

As one of Sheerline’s key fabricator partners, Listers has been supplying the aluminium range since it was

launched. The fabricator has added the Classic Heritage Door for several reasons:

First, there was significant demand from Listers’ customers for a steel-look, heritage product that looked great

while offering compliant U-values. Second, this style of product is on trend, particularly in black, which is being

driven by contemporary renovation shows. Third, it’s a highly versatile product. It can be installed as an external

or internal door – with the latter becoming popular as homeowners look to partition their living space.

Sheerline says the style lends itself to ultra-modern developments with exposed brickwork and steel features,

but is also suitable for sympathetic restoration projects within a conservation area. Now available for quick

quotes via Easy Connect, installers can generate instant quotes any time, from anywhere. www.sheerline.com

DISTINCTION BRINGS A TOUCH OF GRANDEUR

Distinction Doors has introduced the Grandeur Collection – an improved range of 70mm door styles which

deliver increased thermal efficiency and security alongside ‘luxe styling’.

Distinction says the collection ‘takes the essence of the company’s former 70mm double rebated door range and

elevates it’, with more door styles and glass designs, as well as a new slab with the added feature of a security board.

Emma Folwds, marketing manager for Distinction Doors, said: “This is an important step in helping our fabricators

and their customers make the most of premium opportunities. There is growing demand for larger, more substantial

doors – driven largely by the steel and aluminium door market, and we’re pleased to offer an attractive, high-quality

alternative. The Grandeur Collection will enable customers to upsell and also target homeowners who are looking to

significantly upgrade their homes.” www.distinctiondoors.co.uk

OPPORTUNITY KNOCKS WITH IRONMONGERYDIRECT

IronmongeryDirect has added a huge selection of door furniture to its range.

The new additions from leading brands such as Jedo, Carlisle Brass, Arrone and M Marcus include door knockers,

letter plates, bells, door viewers, fire rated door handles and security chains. With over 130 products added in a

variety of finishes –trade professionals will be able to find a suitable solution to meet any project specification.

Roland Etheridge, Category Manager from IronmongeryDirect, said: “We have an incredibly diverse range when it

comes to door furniture, with our latest additions giving customers even more quality products to choose from to

complete their projects.”

Customers can order by 9pm for next day delivery (4pm on Saturdays) or choose Click & Collect from over 10,000

DPD parcel shops nationwide. To find out more about IronmongeryDirect’s new door furniture hardware, please

visit: www.IronmongeryDirect.co.uk/browse/new

PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

DECEMBER 2024 T I 37


Contract The Kubu Talk Column

THE GIFT THAT KEEPS ON GIVING

Whether it’s the fabricator, the installer, the salesperson or the homeowner, there’s

something in it for everyone when it comes to smart tech, says Kubu’s Marc Henson.

As I was rushing around the shops trying

to avoid the fights and grab myself the

customary bargain TV the other Friday, I

couldn’t help wondering where on earth this sales

frenzy and ‘gotta buy today’ attitude has suddenly

appeared from.

It wasn’t that long ago that Black Friday was an

entirely American phenomenon. The Friday after

Thanksgiving. The domain of turkey-fuelled bargain

hunters. Somehow in just a few years, this crazy

shopping spree has carved itself a permanent spot

on the UK retail calendar. But how?

In part, it’s thanks to the globalisation of sales

platforms like Amazon, which made those ‘toogood-to-miss’

deals accessible across the pond.

But the real reason, I think, is much simpler: A

good sales and marketing tool is a good sales and

marketing tool, no matter where you are or what

you’re selling, and retailers aren’t exactly known for

missing out on a good profit-maker, are they?

I was recently speaking with one of our

customers, let’s call him Joe (because that was

actually his name!).

A successful window and door installer, Joe

shared that while he appreciates making an

extra tenner or so per window by selling Kubu

Smart Sensors, it isn’t his primary motivation for

offering them: “I mean, it’s nice and all, but it’s

not where I make my money…”

That got me thinking. For Joe, the true value of

Kubu isn’t about the immediate upsell. Instead, it’s

about something far more powerful: differentiation.

“...What it DOES do, is increase the interest in

my business over others in the area, meaning I

convert more, and ultimately make much more

money that way…”

New innovations – such as smart tech – aren’t

just product features, they’re sales and marketing

tools that give fabricators, installers, and sales

teams a unique edge in a competitive market.

The power of differentiation

In an industry where customers often compare

quotes side by side, adding a feature like

Kubu Smart Security isn’t just about delivering

value to the end user, it’s about standing out.

Differentiation is the key to closing deals, and

smart tech is currently one of the most effective

ways to achieve this in fenestration.

In sales and marketing, there’s a theory we use

called the ‘value stack’. The theory says that

different aspects of a product or service should

appeal to different stakeholders at varying points

in the sales process.

This layered value creation explains why Kubu

resonates with so many. It’s not just a product;

it’s a multi-faceted tool that delivers benefits

throughout the sales funnel, from the fabricator

and installer to the salesperson and, ultimately,

the homeowner.

A tool for every stage of the sales process

Let’s break it down:

For fabricators: Kubu’s smart sensors are now

being fitted as standard by many fabricators,

transforming their offerings from traditional doors

and windows to smart doors and windows. This

approach doesn’t just meet market demand

but anticipates it, ensuring they stay ahead of

competitors.

For installers: Our Pro Installer scheme helps

businesses integrate smart tech seamlessly into

their operations. It’s designed to make the transition

simple, providing technical support, training, and

marketing resources so installers can offer Kubu

confidently, enabling them to increase conversions

and average order values. And yes, there’s the

bonus of making a little extra per unit too.

For sales people: We’re currently gearing up

to launch a brand new Sales Person Rewards

Scheme, offering cash bonuses and incentives

directly to those on the front line. It’s our way

of ensuring that everyone involved in the sales

journey feels the benefits of offering smart

solutions like Kubu.

For homeowners: At the end of the chain is the

homeowner, who gets an incredible smart security

system that provides total peace of mind. Knowing

their windows and doors are secure, or getting

real-time notifications when they aren’t, is a gamechanger

in how they interact with their home.

Layer upon layer

This tiered value proposition is why Kubu

represents more than just a product. It’s a

catalyst for sales, a point of differentiation, and a

way to future-proof businesses in an increasingly

smart-driven market.

So, as you consider the challenges of standing out

in today’s competitive market, just remember:

That extra tenner sure is nice - but the real value

lies in what Kubu enables you to do. Because

Kubu truly is the gift that keeps on giving.

Talking of gifts, from all of us here at Team

Kubu, I would like to wish you all a very happy,

prosperous and most importantly Smart

Christmas and New Year!

Be Smart. Work with Kubu.

Contact Kubu:

0330 555 9545

getkubu.com

38 T I DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


Now

Kubu

Kubu Smart Security

Your Front Door is Unlocked

BEST COMPONENT

SUPPLIER ‘23

BEST NEW

PRODUCT ‘23

BEST WINDOW

COMPONENT ‘23

BEST DOOR

COMPONENT ‘23

BEST MARKETING

CAMPAIGN ‘22

Kubu is a multi-award winning range of high-security Smart

sensors that fit seamlessly into your doors and windows, and

integrates with other Smart Home devices to create a next

generation perimeter alarm system that is simple to fit, and

provides added value for the fabricator, installer or property

developer with virtually no additional cost.

To find out more about how working with Kubu can add value

to your business:

Visit: getkubu.com/trade or email: sales@getkubu.com

Be Sure It’s Secure, with Kubu


The Sketch

FEELING FLUSH

This edition of The Sketch, from software specialist Tommy Trinder,

reveals the latest stats on flush casement windows...

40 T I DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


” Our sales have

risen 20% in six

weeks with

Tommy Trinder.”

Chris Nelson

West Cornwall Plastics

...and it’s as simple as

sketching on a pad.

book a demo - www.tommytrinder.com


Contract The View Talk from Certass TA

DEALING WITH DIFFICULT

Certass’ Head of Communications, Danelle Vanstone, suggests some strategies to help

create better outcomes when it comes to those challenging customer interactions.

We all know that customers can be

demanding – sometimes even difficult.

With bespoke windows and doors often

being a significant investment, homeowners

can be anxious about getting the best value and

outcome. But here’s the thing: approaching each

interaction with resilience and a positive mindset

can transform challenging situations. When

you’re able to manage your own mental health,

you project confidence and control, which helps

customers feel safe and secure.

When you’re mentally resilient, you can stay calm

in tense moments, answer questions when they

arise and avoid taking interactions personally.

Customers notice this calmness, and it reassures

them. Imagine two scenarios: in one, a challenging

customer is met with irritation and defensiveness;

in the other, they are met with composure, have

their questions answered patiently, and feel

genuinely listened to. The latter leaves a stronger

impression of professionalism and care.

Customers often approach installers with a level

of uncertainty and fear, especially when dealing

with expensive, bespoke products. They may come

across as difficult because they feel out of control.

By understanding their perspective, you can keep

yourself grounded and create an environment

where customers feel heard and reassured. This

builds trust, making them more cooperative and

open to your guidance.

Understanding their position is only one part of

the equation; putting practical steps in place to

manage interactions is another. Here are some

techniques to help you maintain control, project

professionalism, and protect your mental wellbeing.

1. Set clear boundaries

Boundaries protect your mental health by setting

limits on what is acceptable. When a customer

is overly demanding or critical, gently but firmly

redirect the conversation. E.g., if a customer is

pushing for something you can’t deliver, try saying:

“I understand that’s important to you, and I want

Danelle Vanstone, Head of Communications, Certass

“Customers often

approach installers

with a level of

uncertainty and fear”

to make sure we’re on the same page. Let’s focus

on what we can achieve together and find the best

option within those choices.”

2. Reframe concerns as opportunities to

build trust

Customers often react negatively out of fear or

insecurity. They’re making a significant financial

commitment and want everything to go smoothly.

Rather than viewing their questions or concerns as

criticisms, see them as opportunities to build trust.

Respond with empathy by saying:

“I can see that you’re keen to get this right,

and we’re here to support you. Let’s go over

any questions you have to make sure you feel

comfortable with the process.”

3. Focus on solutions

When customers raise issues, it’s easy to feel

frustrated. Instead, acknowledge the problem and

steer the conversation towards a solution. E.g.,“I

understand this isn’t quite what you expected.

Here’s what we can do to make sure you’re happy

with the final result.”

4. Use positive language

Positive language makes a big difference in

customer interactions. Rather than saying “no” or

“I can’t do that,” try using constructive phrases:

• “What I can do is…” – keeps the focus on

solutions.

• “Here’s how we can achieve that…” –

reassures the customer that you’re working

to meet their needs.

• “I’d like to go through this with you to

ensure you’re happy…” – reinforces that

their satisfaction is your priority.

5. Listen and show empathy

Sometimes, customers simply need to feel heard.

Practice active listening by allowing them to

express their concerns fully before responding.

Show empathy by acknowledging their feelings:

“I understand why this might be concerning, thank

you for sharing that with me. Let’s talk about how

we can address it.”

6. Take a pause

If you start feeling frustrated, take a pause to

centre yourself before responding. A brief pause

allows you time to respond thoughtfully rather

than reactively. This projects control and keeps the

interaction positive.

In an industry where bespoke products can trigger

customer anxiety, installers who approach their

work with resilience, patience, and empathy will

stand out. When customers see that you’re calm

and professional, they’re more likely to trust you

and respect your expertise. This leads to smoother

interactions, fewer conflicts, and ultimately, a

stronger reputation for excellent service.

Remember, customers are often difficult because

they’re nervous about making a costly decision.

By prioritising good relationships, you’ll be better

equipped to handle challenges that come your way.

Surely, that’s a win for both you and your business.

Contact Danelle for further information:

0191 249 6434

Danelle.vanstone@certass.co.uk

42 T I DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


LOOKING FOR THE RIGHT SUPPORT?

YOUR TRUSTED PARTNER

IN THE TRADE

Join today

for expert

support

for your

business

Visit www.certass.co.uk

Email info@certass.co.uk

Call 0191 249 6434


Contract Taking Account Talk

DOMESTIC REVERSE CHARGE VAT:

WHAT INSTALLERS NEED TO KNOW

Simon Jarman, CEO of Clever Bean Accounting, breaks down the concept of Domestic

Reverse Charge VAT, explains when it applies, and provides guidance for common

scenarios faced by installers.

If you’re an installer in the window and door

industry, you may have come across the Domestic

Reverse Charge (DRC) VAT rules but aren’t quite

sure when or how they apply. Introduced to combat

VAT fraud in the construction industry, the Domestic

Reverse Charge fundamentally changes how VAT is

handled for certain transactions. Getting it wrong can

lead to costly mistakes, so it’s crucial to understand

when the Domestic Reverse Charge applies and,

more importantly, when it doesn’t.

What is Domestic Reverse Charge VAT?

The Domestic Reverse Charge VAT shifts the

responsibility for accounting for VAT on certain

construction services from the supplier (you, the

installer) to the customer. Instead of the installer

charging VAT on the invoice, the customer must

account for the output VAT normally charged by the

supplier. This measure was introduced to tackle

“missing trader” fraud in the construction sector.

Which VAT rates does the VAT reverse charge

apply to?

The VAT Domestic Reverse Charge applies to

construction services that are subject to both

standard-rate (20%) and reduced-rate (5%) VAT. It

does not apply to any zero-rated or exempt supplies.

When does Domestic Reverse Charge apply?

Domestic Reverse Charge VAT applies if:

1. The service provided is within the scope of

CIS (e.g. fitting windows and doors).

2. Both the customer and the supplier (you)

are VAT registered.

3. Your customer is not the end-user (i.e., they

are not the final consumer of the goods or

services). Domestic Reverse Charge only

“It’s crucial to understand

when the Domestic

Reverse Charge applies

and, more importantly,

when it doesn’t”

applies where there is an onward supply of

construction services.

4. The service is not zero-rated or exempt (e.g.

new-builds often have zero-rated VAT).

In other words, if you’re supplying and fitting

windows for a VAT-registered main contractor

working on a commercial project, you’re likely

dealing with Domestic Reverse Charge.

When Domestic Reverse Charge

does NOT apply

The Domestic Reverse Charge does not apply if:

• You’re selling directly to a homeowner (enduser),

even if they are VAT registered.

• You’re providing a supply-only service.

However, if goods are supplied alongside fitting

services, the entire transaction is treated as

Simon Jarman

a service and as such, DRC applies to both

the labour and material elements.

• Your customer is not VAT registered, or the

supply of construction services is zero-rated.

• Your service is outside the scope of CIS

(e.g. surveyors, service engineers). For

the service to fall inside CIS, you must be

‘altering the fabric of the building’

Common scenarios for installers

Let’s go through some typical scenarios you might

encounter as a window and door installer, and

clarify when the Domestic Reverse Charge applies.

Scenario 1: selling and fitting windows

to a homeowner

Most of the time, your customer will be the

homeowner. In this case, the homeowner is

the end-user, so the Domestic Reverse Charge

44 T I DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


does not apply. You invoice the homeowner as

usual, including VAT, because they are not VAT

registered and are the final consumer.

Scenario 2: supply-only sale

You might occasionally sell windows on a supplyonly

basis to another installer or company who

will handle the fitting. Domestic Reverse Charge

does not apply as you are only supplying goods,

not services.

Scenario 3: supply of both materials

and labour

If your supply consists of both goods and

services, the entire transaction is treated as a

service. DRC only applies if your customer is VAT

registered, is not the end user, and the service

falls under CIS.

Scenario 4: selling to a VAT-registered

builder or developer

If you are providing fitting services to a builder

or developer who is VAT registered and not the

end user (i.e. they will sell the finished project

to the homeowner), the Domestic Reverse

Charge applies. In this case, you do not charge

VAT on your invoice. Instead, the builder accounts

for the VAT.

Scenario 5: subcontracting for a main

contractor on a commercial project

If you’re fitting windows as a subcontractor for

a main contractor on a commercial project (e.g.

installing windows in a school or office building),

the Domestic Reverse Charge will almost certainly

apply, provided the main contractor is VAT

registered and not the end user.

How to create a Domestic Reverse

Charge invoice

If your work falls within the scope of the domestic

reverse charge, you’ll need to create specialised

invoices for your sales.

A domestic reverse charge invoice should include

all of the mandatory fields found on a VAT invoice.

This includes your business information and the

customer’s information, an invoice number, a

description of the services, and a breakdown of

the VAT due.

In addition to the standard details found on

a VAT invoice, you’ll also need to include the

CIS deduction if required for the sale. This is a

percentage of the total that is deducted from the

sale and transferred to HMRC for tax purposes.

The CIS deduction is normally included in the

breakdown of the price at the bottom of the

invoice, below the subtotal, but above the total

amount due.

The final piece of information you’ll need to

include on the invoice is a label stating ‘reverse

charge’. If possible, this should be included

within the breakdown of the sale amounts at the

bottom. If that isn’t possible, then you can simply

apply the 0% VAT rate, and include a reference on

the invoice as follows:

Domestic reverse charge: Customer to pay the

VAT to HMRC. VAT due: £XX.XX.

Key takeaways for installers

• Always check the VAT status of your

customer, whether they are the end-user,

and whether the service falls under CIS.

• If your customer is VAT registered and not

the end-user, the Domestic Reverse Charge

is likely to apply.

• If the Domestic Reverse Charge applies, you

will need to raise a specialised sales invoice.

Navigating VAT can be complex, particularly the

Domestic Reverse Charge, so if you’re unsure,

please drop us a line and we’ll be happy to help.

Contact Clever Bean Accounting:

www.cleverbeanaccounting.co.uk

simon@cleverbeanaccounting.co.uk

Tradefix offers top tips for

dealing with late payments

A recent survey from Tradefix Direct has

revealed that being paid late is the biggest

bugbear for more than one third (35%) of

tradespeople.

Small businesses can be affected greatly by

late payments, with 50,000 UK businesses

facing bankruptcy each year due to this issue.

To try and combat this, the specialist fixings

and fastenings distributor has revealed its

top tips for dealing with late payments as a

tradesperson.

Set up a late payment fee: Having a late

payment fee should be enough to deter

customers from not paying you on time,

as there’s already something in place to

penalise them. This needs to be explicitly

explained on your invoice so the customer is

aware and is encouraged to pay on time.

Invoice on time: Ensure that once work has

been completed and everything is finalised,

the invoice is sent to the customer within

a few days. This not only makes it easier

for you to keep track of, but it shows the

customer that you’re organised and ready to

receive payment. If you send invoices late,

they may be inclined to pay late too.

Written communication: After you’ve

reminded them about your late payment fee,

you need to ensure that all communication is

written. If the invoice is disputed, you should:

ask for clarification, request photos of the

work, check against your before and after

photos and take time to reply.

Expect late payments: Of course, everyone

goes into business with good intentions of

paying on time, but if you expect customers

to be late paying and save accordingly, late

payments won’t put you in a tricky spot

financially. We’d recommend having an

emergency fund so you’re not put out as

much with late payments. This also helps if

you have a week with little work too!

PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

DECEMBER 2024 TI 45


Q&A: Guardian Building Systems

ALWAYS IN DEMAND

Total Installer talks warm roofs and home extensions with Danny Hill, General Manager &

Group Head of Marketing at Guardian Building Systems.

Total Installer (TI): Tell us about Guardian

Building Systems

Danny Hill (DH): Guardian Building Systems

is a developer and supplier of systems for

the home improvement market. Most notably,

we developed the first ever conservatory

warm roof and this system continues to

be our best-selling system across the UK

and Ireland. Over the years, our offering

has developed to include the Guardian Roof

Lantern, Guardian Home Extension and

Guardian Flat Roof. As we have expanded

our offer, we have attracted new types of

customers – from traditional conservatory,

window and door installers to builders.

TI: Where are you seeing growth?

DH: The demand for the Guardian Home

Extension is rapidly growing, as both the building

trade and the homeowner audience continue

to see the benefits of this modern method of

construction. There is also no shortage in demand

for home extensions right up and down the

country as more and more people look to improve

their homes, rather than consider moving.

TI: The Guardian Home Extension seems a very

timely system regarding how we live and work

today. Can you tell us a bit more about it and

the benefits for installers and end-users?

DH: The demand for extensions has always

been there. However, there is no denying it is

a considerable investment of money and time,

and can be very disruptive to daily life for the

homeowner. The Guardian Home Extension

combines the market-leading Guardian Warm Roof

with the innovative Guardian Warm Wall (featuring

Kingspan TEK Panel). This creates a quick-tobuild,

thermally-efficient home extension that is

cost effective and simple to ensure a high-level

replicable quality, project to project. Installers

and builders love the system as it reduces the

reliance on wet trades and projects can be

The Guardian Warm Roof is a bestseller

for the systems developer

“There is also no

shortage in demand for

home extensions”

completed in a much timelier manner (weeks and

not months!) From a homeowner perspective,

the process is very simple. They can have a

brand new home extension, in most instances,

built and finished in under three weeks. It is also

backed by comprehensive guarantees, carries

third party thermal testing, and is of the highest

quality. We regularly hear from both installers and

homeowners alike that they would never go back to

traditional build methodologies!

TI: Is this an area of the market that you see

real growth in for installers?

DH: We certainly see a huge amount of growth in this

area for installers, and using an offsite system such

as the Guardian Home Extension can help them to

maximise their productivity, complete more jobs and

ensure a reputation for quality. However, it is vital

that you get the service proposition exactly right and

you can deliver on your promises. That’s why we

have the Guardian Certified Installer Network.

TI: What are some of the key

considerations for installers when

planning projects and installing the

Home Extension?

DH: There are a couple of key pieces

of advice that we provide our installers

when embarking on a project. Firstly,

conduct a thorough survey and ensure

that you really go into detail and consult

with the homeowner thoroughly. We have,

in the past, come up against issues that

would have been flagged if a thorough

survey had been completed. To help, we

have created a survey sheet and a guide

video. Secondly, ensuring that you go

through the correct processes for Building

Control is also vital. While this system is

a modern method of construction that speeds

up the construction process, it is not a shortcut

around Building Control. Once the key elements

or preparation are done, we actually find that

the easy part of the project is the construction.

Guardian Building Systems also provides a first

survey and fit assist to all installers to ensure

everything runs smoothly.

TI: What support do you offer your Certified

Installer Network?

DH: All of our Certified Installers benefit from our

technical support and training. We also provide them

with homeowner leads that we generate through our

website and a marketing toolkit to assist them in

marketing the systems they are trained to install.

We are always looking at ways in which we can

continue to advance the benefits to Certified

Installers as we develop our systems range.

TI: How do you monitor your Certified

Installers to ensure they meet standards?

DH: All Certified Installers are thoroughly assessed

prior to joining the scheme, and they can only

join the scheme once they have completed all the

necessary checks and the in-person technical

46 T I DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


training course. We keep in regular contact with all

of our Certified Installers to ensure that they have

what they need to comply with the schemes rules

and meet the standards expected.

The Guardian Home Extension

combines the Guardian Warm Roof

with the Guardian Warm Wall

TI: How have you found the market in 2024?

DH: 2024 has definitely been more unpredictable

than previous years. In the main, we have had a

strong year in tough conditions, showing strong

growth in key areas of our system portfolio.

Adverse weather conditions, the General Election

and uncertainty in the economy have all been

aspects that we have had to battle against.

Overall, I am positive as to how resilient the

brand and business has been.

TI: What’s the biggest challenge for your

installer customers currently?

DH: Homeowner confidence. Whilst there are

certain areas of the market that will always be

unaffected by uncertainty in the economy, there are

a lot of other areas that will hold back spending

and wait to see how things develop. Not only is

there a longer lead time from quote to completion,

the volume of leads is also dropping. This is why

it is even more important for installers to not only

diversify their offering and find new solutions to

attract customers, but to be able to demonstrate

quality of these solutions through third party testing

and warranties because people need assurances

that they are investing in the best options.

TI: Is there still room for innovation in the

warm roof / home extension sector?

DH: Yes, I think there is big opportunity in both the

warm roof and home extension sectors, especially

in relation to thermal efficiency. We are continuing

to investigate this in detail, as well as looking at

speed of fabrication and installation innovations.

TI: Are homeowners becoming more

knowledgeable about home improvement? If

so, is this a good or bad thing for installers?

DH: They certainly are becoming more

knowledgeable and there are so many sources

online where a homeowner can learn a lot about

a subject matter in a short amount of time. On

the whole, we think this is a positive thing as it

allows for better collaboration between installers

and homeowners and more confidence in the

“Installers should look for system providers

that are committed to third party testing

with trusted bodies – don’t be afraid to

ask for proof and certificates!”

whole process. We try to provide the homeowner

with as much information as possible,

empowering them to make educated decisions.

This is especially important around technical

issues such a regulations and requirements and

the importance of third-party testing.

TI: Can you tell us about some of the more

interesting projects that you and your

customers have been involved with?

DH: The most interesting project this year was

a warm roof replacement in central London for

a conservatory that was seven stories high. The

Certified Installer did an amazing job working

around the logistics!

TI: What are your predictions for 2025 in

terms of home improvement trends and areas

for installers to exploit?

DH: We strongly believe that there is still a lot of

opportunity in the warm roof market, with over four

million conservatories waiting to be transformed.

However, we certainly see the opportunity in growing

the home extension market also, with momentum

continuing for the Guardian Home Extension.

TI: What are your main concerns for the future

as a product manufacturer and supplier in the

fenestration sector?

DH: We are concerned about the lack of strong

regulation in the market, especially relating to

performance claims around thermal efficiency. We

strongly believe that independent testing is the

only way to truly verify claims and demonstrate

compliance with the building regulations.

Installers should be on the look out for system

providers that are committed to third party testing

with trusted bodies – don’t be afraid to ask for

proof and certificates!

Contact Guardian Building Systems:

0800 066 5832

guardianbuildingsystems.co.uk

PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

DECEMBER 2024 TI 47


Contract Comment: Talk Curtain Walling

CURTAIN CALLING

As demand for curtain walling increases, Jeremy Phillips, Managing Director of CDW

Systems, says better training must be available to installers.

As managing director of one of the UK’s

leading aluminium fabricators, I’ve

witnessed first-hand the growing demand

for curtain walling in commercial projects.

However, while the market continues to expand,

I have concerns about the lack of proper training

available for installers – something that needs

addressing urgently.

At CDW Systems, we’ve positioned ourselves as

the go-to supplier for aluminium curtain walling

by offering two market-leading systems that

provide installers with the flexibility to meet any

project requirement. The Technal Tental system,

which recently replaced the Elegance 52 in our

range earlier this year, is a sophisticated highperformance

solution featuring slim sightlines

and exceptional thermal performance, it’s ideal

for high-end commercial applications where

aesthetics and performance are paramount.

We also offer the AluK SL52 system, a versatile

capped solution that enables impressive facades to

be created. Its flexibility and performance capabilities

make it perfect for projects demanding both style

and substance. By providing both systems, we’re

giving installers the ability to specify the right curtain

wall package based on their specific project needs.

However, while having access to premium

systems is vital, what concerns me most is the

lack of proper training available for curtain walling

installation. This is a sophisticated product that

requires specialist knowledge and expertise, yet

we’re seeing instances where installations are

being carried out without adequate training. This is

a worrying trend that needs addressing.

We’ve had several customers approach us

requesting curtain walling training, which

highlights the gap in the market. As a responsible

manufacturer, we’re exploring the possibility of

offering training to our trade customers who are

looking to start installing curtain walling.

Accredited training potential

Furthermore, I believe there’s real potential to work

with industry bodies like the GGF and our system

suppliers to develop proper accredited curtain

walling training courses.

At CDW Systems, our recent merger with our sister

company, Clearway Doors & Windows, has allowed

us to create a dedicated technical department,

with staff trained across all our systems to provide

expert support to installers encountering any

issues. This hands-on installation experience

through Clearway gives us unique insight into the

challenges installers face, allowing us to anticipate

and address potential problems before they arise.

The technical complexity of curtain walling means

installers often require additional support, from

initial specification through to installation. Our

team works closely with customers to ensure

the correct product matches their requirements,

Jeremy Phillips

“A coordinated industry approach to

training is essential to maintain the highest

standards of curtain walling installation ”

producing the most cost-effective solution while

being available to liaise with architects when

needed. We’re also proud to offer sustainable

solutions through our partnership with Technal

UK, whose profiles are made using 75% recycled

aluminium, reducing CO2 emissions by up to 85%.

As the demand for curtain walling continues to

grow, it’s crucial that we as an industry ensure

installation standards keep pace. While we’ll

continue to support our customers with technical

expertise and premium products, I believe a

coordinated industry approach to training is

essential to maintain the highest standards of

installation and ensure the long-term reputation of

curtain walling in the UK market.

Contact CDW Systems:

01452 414853

www.cdwsystems.co.uk

48 T I DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


Versatile and stylish next generation

aluminium conservatory roof by SupaLite

The S2 aluminium conservatory roof delivers real benefits

to homeowners in a system that is as installer friendly as

the rest of the SupaLite range.

Sustainably manufactured, stocked in 3 colours with 9 dual

colour combinations and delivered nationwide.

EDWARDIAN

3.5m x 3.5m

Ambi Blue Glass

£2320

Clear Polycarbonate

£1610

VICTORIAN

3m x 3m

Ambi Blue Glass

£1800

Clear Polycarbonate

£1420

LEAN-TO

4m x 2.5m

Ambi Blue Glass

£1380

Clear Polycarbonate

£950

Prices exclude VAT. Prices are based on uPVC white on white cappings with colours

of glass and 25mm polycarbonate as stated, upgrades available at additional cost.

Must quote S2DEC24 to receive the above prices.

Interested? Get in touch with our sales team today - 01772 828060

www.supaliteroof.co.uk | sales@supaliteroof.co.uk


Case Study: Balconies

THE ELEGANCE OF PARIS

CRL’s Paris balconies, installed by Bespoke Glass Services, bring a touch of class to Huddersfield.

Paris balconies, with their timeless charm

and practicality, are becoming something of

an architectural staple in urban and rural

environments. These sturdy structures not only

enhance the aesthetic appeal of buildings but also

offer numerous benefits to homeowners. From their

ease of installation to their ability to fill interiors

with natural light while affording views of the

landscape externally, Paris balconies are appealing

on many levels.

In the town of Marsden, Huddersfield, four Paris

balconies from CRL were installed by Bespoke Glass

Services onto fully renovated houses earmarked

for renting out. The choice of anthracite grey reveal

mounted balconies was deliberate, aiming to create

a sleek, frameless appearance that seamlessly

blends with the modern aesthetic of the houses.

The Paris balconies were strategically installed to

elevate the allure of the properties while providing

practical outdoor access for tenants to enjoy.

The decision to opt for reveal mounting not only

accentuated the clean lines of the structures but

also ensured uniformity across all installations.

According to the installer, this method not only kept

all panels matching and looking identical but also

eliminated the need for mounting on to uneven

surfaces, saving time and resources that would

have been spent on packing with silicone.

Minimal frameless design

The CRL Paris Balcony system is designed to

be used with 13.52mm, 17.52mm & 21,52mm

toughened laminated glass has a minimal

frameless design. The 1200mm long profiles can

be face fixed or reveal fixed to brickwork, concrete

or steel and are supplied in a grey or white finish.

A top cap rail is not required as the toughened

laminated glass offers extra protection if one single

pane fails. Paris creates a streamlined finish and

offers an uninterrupted view from the balcony.

Unlike a bolt-on balcony or those with a deck,

Paris balconies do not need the foundations of a

property to be re-evaluated to accommodate them.

This makes them a more widely used solution for

refurbishment and renovation construction projects.

In terms of installation, the process was

remarkably straightforward. Setting up the

scaffolding proved to be the most time-consuming

aspect, with the actual installation of the glass

and framework being swift and efficient. This

underscores the ease with which Paris balconies

can be incorporated into existing structures,

making them an attractive option for homeowners

seeking to enhance their properties without

undergoing extensive renovations.

The finished effect of the Paris balconies left

the customer extremely pleased. The seamless

integration of these elegant structures added a

touch of sophistication to the properties, elevating

their appeal and market value.

Contact CRL:

01706 863600

www.crlaurence.co.uk

50 T I DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


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Case Study: Aluminium

When Kate and Liam bought a rundown

bungalow in a peaceful area of

Harpenden, they were keen to make the

most of the plot. “The bungalow was built in the

1930s and needed love. There were two bedrooms

at the front, a very small and tired kitchen and a

conservatory on the back which needed a lot of

work,” says Kate. “Yet, it had loads of potential.

“We had a vision for the Scandinavian look we

wanted to achieve, with lots of clean lines and

natural light. It’s just us, our eight-year-old son

and dog; Roxy, so we were looking for a three-bed

family home and an open plan kitchen/diner, as

well as a utility room and a snug.”

'A FEELING OF JOY'

Windows and doors from A Plus Aluminium have been used to help transform a twobedroom

1930s bungalow into a modern family home.

The project began onsite in June 2023. The

approved scheme retains the essence of the

bungalow but increases the floor space from

1,000ft 2 to 2300ft 2 , with a single storey extension

offering much needed additional space. Other

than three internal walls, everything else was

demolished. The couple used brick and block

for the single storey extension and put in a steel

support frame for the roof and rear glazing.

Increasing light levels

Natural light was essential for achieving the

couple’s preferred Scandinavian interior design

style with a mid-century twist. “The house is north

facing so the glazing needed to be right. The feature

window in the open-plan hallway and lovely wide

windows in the kitchen and window seat let in so

much natural light, so we never feel it is dark.”

The couple also opted for sliding doors over bi-folds

for an uninterrupted view of the garden. “When

you walk into the house, you can immediately see

straight through to the garden.” They also provide a

stylish entrance to the balcony off the master suite.

Aluminium windows and doors

Kate and Liam chose aluminium windows and doors

for their quality, durability and stylish appearance.

The PlusGlide 47 sliding doors, Crown flush

casement windows and Dualframe 75 entrance

doors were supplied by trade fabricator, A Plus

Aluminium and fitted by KMC Windows.

“It was very easy dealing with A Plus Aluminium,”

continues Kate. “They were very thorough and

picked up on things that needed to be adjusted

– for example, they spotted that the sliding doors

in the bedroom were very low. We were able to

make a quick adjustment and can now access our

amazing balcony with ease; it works brilliantly.”

The aluminium frames are powder-coated

anthracite grey to complement the untreated

western red cedar and zinc cladding, and contrast

with the white render. The contemporary hardware

is subtle and blends perfectly with the frames.

Family space

The family moved in in June 2024, and they are

thrilled with the transformation. “We are such

foodies that we always gravitate to the kitchen.

It’s our family space and we love it,” says Kate.

“We’re also looking forward to using the snug and

lighting the log burner this winter. It’s a cosy space

which, while it has a lovely big picture window,

it’s a small enough room to hunker down in!”

“Despite the architect’s early concerns, the house

is filled with natural light. The windows above the

front door are particularly special – they let in the

early morning light which floods the entrance hall

and landing, and the evening light comes through

the roof windows and reflects the glass pendant

all around the landing, which is stunning. The

house gives us the lifestyle we wanted, and there

is a real feeling of joy throughout.”

Contact A Plus Aluminium:

01923 225 855

www.aplusaluminium.co.uk

52 T I DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


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Lead Generation

WHY TENACITY IS STILL KEY

Leads 2 Trade’s Andy Royle explains why persistence still pays off for installers.

As co-founder and MD of Leads 2 Trade, I’ve

witnessed first-hand how lead generation

in the home improvement industry has

evolved over the last 17 years. And while digital

transformation has revolutionised how installers

connect with potential customers, one crucial

element remains unchanged – the importance of

tenacity in the sales process.

Having provided hundreds of thousands of leads

to installers across the UK, I can tell you that,

regardless of whether you’re receiving our double

qualified leads, hot key transfers, or premium

booked appointments, your approach to following

up and closing the sale is what ultimately

determines success – because the quality of the

lead is only part of the equation.

Even with our premium booked appointments,

which we only send to two installers, or our hot key

transfers that connect you directly to interested

consumers, you still need to sell effectively. We can

open the door, but it’s up to you to walk through it

and close the deal.

In today’s digital age, and particularly in the

home improvement B2C market, there’s really

no such thing as an exclusive lead anymore.

Homeowners are more informed than ever,

with instant access to a wealth of information,

including comparisons between different

suppliers and installers and multiple quotes.

This makes your sales process crucial in

differentiating yourself from your competitors.

Get the basics right

Speed of response is particularly critical with our

double qualified leads, double qualified premium

leads, which are supplied to you and one other

installer. Research from InsideSales.com shows

that 35-50% of sales go to the vendor who

responds first. That’s a significant advantage that

shouldn’t be overlooked.

But even if you’re not first to respond, persistence

is key. The same research found sales reps

typically give up after just 1.3 call attempts to a

“In today’s market,

it’s often not the

product that wins

the sale but the

installer”

new lead. In my experience, this is leaving money

on the table.

Leads 2 Trade’s own in-house contact centre has

found a sweet spot of 10 -12 call attempts over

the first three to four days before diminishing

returns make it less effective to continue chasing

a lead as fresher leads are added to call. If you’re

doing much less than that you’re almost certainly

leaving a lot of potential value on the table, and

your ROI on your current lead gen spend could be

significantly better.

From our years of data, we’ve seen that

successful installers implement a structured

contact strategy. This doesn’t mean just

repeatedly calling – it means using a mix of

communication channels including strategic

voicemail messages, emails, and even SMS.

Make a connection

Once you’ve made contact and got your foot in

the door, the real work begins. While product

knowledge is essential, the most successful

installers focus on building genuine connections

with their prospects. They take time to

understand the customer’s needs, share valuable

insights, and position themselves as trusted

advisors rather than just salespeople.

This consultative approach is particularly effective

in the home improvement sector, where purchases

are significant investments for homeowners.

By demonstrating your expertise while showing

genuine interest in helping customers find the right

solution – even if it’s not your product – you build

trust that can set you apart from competitors.

Improve your strategy

What I’ve learned from working with thousands

of installers is that improving your contact

strategy isn’t a one-time exercise – for the most

successful businesses, it’s an ongoing process of

testing, measuring, and refining to improve their

conversion rates.

Those who combine persistent follow-up with

effective selling skills are the ones who consistently

outperform their competitors. My advice? Embrace

the challenge, maintain your tenacity, and

never stop improving your approach. In today’s

competitive market, it’s often not the product that

wins the sale – it’s the installer.

To find out how we could help you contact:

sales@leads2trade.co.uk

Contact Leads 2 Trade:

0800 124 4308

leads2trade.co.uk

Andy Royle

54 T I DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


A GREAT SASH

WINDOW IS

MORE THAN

A SUM OF ITS

PARTS

True authenticity comes from a

blend of heritage styling and

modern performance.

Single features may grab

attention, but a true heritage

sash window is designed to

ensure the seamless integration

of all its parts.

Everything has to work together:

slim overlapping putty-line

profiles, a 35mm midrail, heritage

chalk finishes, seamless ornate

sash horns, true mechanical

joints, deep cills and innovative

balance chamber covers, to

name but a few.

Add to that a 1.2 W/m 2 k u-value

without specialist glass, and you

have a true conservation-grade

sash window with outstanding

modern performance.

Only Roseview’s Ultimate Rose

sash window delivers all this.

Because it’s more than a sum of

its parts.

01234 712657

trade@roseview.co.uk

www.roseview.co.uk

#TraditionRedefined


Glass

“We have customers who approach

us looking for ways to improve

their living spaces, and more

often than not, glass products provide the

perfect answer,” says Conor McGinty, General

Manager of Clear Glass. “A case in point is when

a homeowner recently approached us to create a

soundproof barrier between a mezzanine balcony,

which led to the master bedroom, and a wellused

living area.

A TOUCH OF GLASS

Glass is the perfect answer for customers looking for novel design solutions and to create

personal statements says Conor McGinty of Cambridge-based Clear Glass, which has been

supplying glass and glazing services for 12 years.

“Thanks to the imaginative use of FrameTec 2.0

glass partitioning system, we were able to create

an effective soundproof barrier that also looked

very attractive.”

FrameTec 2.0 glass partitioning from Bohle is

designed and built to support fast and costefficient

installation using a modular design and

easy-fix system.

Clear Glass used the system to create a full-height

glass barrier in the open-plan home. It supported

three 13.5mm toughened glass panels, which

were expertly notched to accommodate the ornate

architrave. Flat bars were used on the joints to give

a modern Crittall aesthetic.

“There was enough space in the house to manoeuvre

the glass panels, but they were very heavy,” Conor

said. “The Veribor suctions lifters from Bohle allowed

two men to lift each panel in to place. Fortunately,

the measuring was spot on, and the installation went

smoothly. The homeowner was delighted.”

Another project featuring FrameTec 2.0 for a

commercial project in Cambridge found its way into

the client’s in-house magazine.

“The Hill Partnership wanted a create break-out

quiet spaces in a communal area of an apartment

block,” Conor said. “Maximising natural light

was important, and anything other than glass

would have been claustrophobic. With FrameTec

2.0 we were able to use space efficiently, while

maintaining that open feel.”

The Juna hinge boasts minimum gap dimensions

Positive relationship

Conor explained that Clear Glass’s positive

relationship with supplier Bohle allows the

company to confidently provide consulting

services to customers using the latest products

and technology.

“Michael Turner, Bohle’s Area Manager, is always

on hand to advise us on new developments,

and helps us to price jobs to make sure we are

competitive while building in a healthy margin,”

Conor said. “Thanks to his advice, we are now

using the Juna hinge on bathroom projects,

including an impressive steam room which should

be completed soon.”

Developed and designed by Bohle, the Juna

hinge for glass shower doors boasts minimum

gap dimensions, which give a clean high-quality

appearance. Other modern aesthetic features

include no visible screws, a practically continuous

sealing strip, and the above-average return angle

of 20°, which closes the glass door automatically.

Clear Glass also regularly uses the MasterTrack

FT and ST sliding door systems, which are very

popular with homeowners.

“MasterTrack is a very robust sliding door system,

and homeowners regularly comment on its

performance,” Conor said. “They particularly like

the hydraulics system and double-sided spring that

slows the door in a single, ultra-smooth operation.

“They’ve even reported that this works just as well

even with forceful closing!”

In one novel project, a homeowner with a bathroom

on the ground floor asked for a sliding door with

opaque glass to be installed in front of an existing

clear-panelled door, which allowed light into the

room while offering privacy.

“The products are great, but so is finding a supplier

that you can work closely with to come up with

exciting design solutions,” Conor concluded.

Contact Bohle:

0800 616151

www.bohle.com

Glass can create a soundproof barrier

56 T I DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


QUALITY

DESIGN

more than

a sum of its parts

SERVICE

SUPPORT

sash windows sash windows sash windows

01234 712657

trade@roseview.co.uk

www.roseview.co.uk

#TraditionRedefined


Updates

'MORE GLASS AND AN EVEN EASIER INSTALL'

Trade fabricator, Everglade Windows, has launched its next generation aïr 400SS Minimal Frame

sliding door to offer its installer customers ‘a combination of slimmer sightlines, enhanced

technical performance and greater ease of install on site’.

Introducing an even slimmer frame, the product is now available with a 34mm and 20mm interlock –

compared to 50mm and 25mm previously – and larger expanses of glass, with the added benefit of being

beaded and site-bonded for ‘effortless transportation, installation and after-care’.

Nick Ballinger, Everglade’s Regional Sales Manager, said: “We’re constantly listening to customers and

analysing trends to ensure we have a collection of products that deliver on everything from energy efficiency,

security, performance and on-trend aesthetics, to delivering installers solutions that make their job so much

easier, and our updated aïr 400SS ticks all of those boxes for customers.” www.evergladetrade.co.uk

THERMAL EFFICIENCY 'TOPS HOMEOWNER'S WISH LIST'

Glideline has reported an increased number of enquiries for superior thermal efficiency, with

the nationwide aluminium manufacturer’s customers ‘relying on its slimline system for the

increased thermal performance and insulation homeowners are looking for’.

With the Future Homes Standard inching closer, homeowners are becoming increasingly aware of

the benefits of high-quality aluminium glazing and Glideline says its slimline aluminium systems are

proving to be the perfect combination of innovative design and ultra-low U-values.

“Superior thermal efficiency is definitely at the top of the checklist among our enquiries at the moment.

Plus, with quite a cold start to winter, it’s no surprise that homeowners are prioritising staying warm,

without having to face sky-high heating bills,” says Glideline’s MD, David Pickering. www.glideline.com

SALES TOOL HELPS INSTALLER INCREASE TURNOVER

A Carlisle-based window, door and conservatory installer reports that it has seen its turnover increase by more

than 30% thanks to a new sales closing tool from double-qualified sales lead provider, Leads 2 Trade.

Sawyers Windows & Construction are one of several installers who have experienced ‘unprecedented success’ after

signing up to Leads 2 Trade’s new discount scheme. Discounts within the home improvements market in the UK allows

installers to offer substantial discounts of up to 20% to potential customers with minimum impact on their gross margins.

Chris Sawyers, MD of Sawyers Windows & Construction said: “All I can say is it’s a game changer, a genuine offer that

benefits both the consumer and the installer. As promised, our conversion rate has increased massively, but that is only part

of what the discount scheme has created, as we’ve found consumers decide to spend more and add to the order due to the

discount they are receiving.” leads2trade.co.uk/discount-offer-supplier/

A Sawyers Windows &

Construction installation

HERITAGE DOOR BILLED AS A 'TRUE MODERN CLASSIC'

AluK is setting a new benchmark in the aluminium Heritage door sector with the launch of its

own Heritage door in the tested, tried and trusted 58W system.

Marketed as a ‘true modern classic’, this is a door with all the industrial style nods of the steel

original, with slim 51.7mm sightlines throughout and authentic detailing, including period inspired

handles in matt black, antique bronze, heritage black or heritage grey.

AluK says it is an ideal choice for any age or style of property ‘where the emphasis is on combining

the classic with the contemporary’.

The new AluK Heritage door also boasts market leading strength and durability, even up to the maximum

2m wide x 2.3m high size. The standard finish is classic matt black. www.alukgb.com/heritage-door

58 T I DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


SCAN ME

Your marketing superheroes

Purplex is the marketing agency for the glazing industry,

with superpowers in web, digital marketing, creative and PR.

We help you build your brand and drive customers to

your door.

Call 01934 808132 or visit

purplexmarketing.com to

supercharge your marketing.

@PurplexUK


Updates

UK shading manufacturer, Caribbean Blinds, is offering free training courses for trade

partners, in a move that aims to support more professionals in its sector.

For more than a decade, the Suffolk-based company has run a popular installer training

academy, providing comprehensive hands-on training across the entire Caribbean Blinds

product range. The courses cover essential skills including surveying, installation, adjustment,

commissioning and maintenance of external blinds, awnings and louvered pergolas.

The company has now decided to offer its courses – held at Caribbean Blinds’ headquarters

in Sudbury – free of charge, in a bid to encourage more installers to gain expertise in external

shading solutions. To secure your free place or learn more about becoming a Caribbean Blinds

trade partner, call 0344 800 1947 or visit www.cbsolarshading.co.uk/trade

For further home improvement updates visit www.total-installer.co.uk

CARIBBEAN BLINDS OFFERS FREE INSTALLER TRAINING

NEW WOODGRAIN FOILS FOR FREEFOAM'S ROOFLINE

Freefoam Building Products has updated its fascia, soffit and accessory ranges.

Three new woodgrain foil finishes have been added to the roofline range, including matt black, matt

anthracite grey, and white woodgrain.

The matt black and matt anthracite grey have been introduced (and RAL-coded) to complement

aluminium black and grey windows and bi-folds. Both colours have RAL codes which helps stockists

and their installers to tap into this colour trend, and upsell a full suite of matching building elements.

“It’s a fantastic opportunity for installers to sell a higher-end look that can transform houses in a few days,”

said Colin St John, Freefoam’s Commercial Director. “We even offer cladding to match. It gives installers the

edge to win business, sell more products, and make better margins.” www.freefoam.com/geopanel

DITCH THE PAPERWORK WITH GLIDELINE'S ORDER APP

Aluminium home improvement manufacturer, Glideline, is urging installers to say goodbye to manual paperwork and

streamline the order management process with its online order management app, GlidelineGO.

Designed to bring an end to the ‘laborious tasks’ of traditional bookkeeping, ordering and filing, Glideline’s glazing management

system allows installers to effortlessly create, track, and manage orders. The aluminium manufacturer has also designed the app to

allow its installer customers to easily approve drawings, make payments and stay organised with scheduled deliveries – all within a

single, convenient platform.

“We’ve been installers, so we know just important it is to stay up-to-date with orders, enquiries, payments and deliveries,” said David

Pickering, MD at Glideline. “We’ve always wanted to make the experience of dealing with manufacturers 10 times better for the installers

of today, giving them the best possible tools and opportunities to keep their business running smoothly.” www.glideline.com

David Pickering

BOHLE SHOWER HINGE WORKS FOR SAUNA MARKET

Bohle’s Juna shower hardware has been a surprise hit for companies working in the high-end

market, especially those who are fitting out private saunas, according to MD, Dave Broxton.

“Several factors have combined to generate a specific need for shower hardware that has been tested

for use in saunas,” he said. “For example, social groups across the generations are enjoying the benefits

saunas bring, whether that’s because Millennials are spending more on their relaxed lifestyle, or because

retirees are seeking out the health benefits. Either way, increasing number of homeowners are installing

private saunas and they want matching hardware across the whole of the bathroom.”

Bohle’s high-end Juna shower hinge is available for use on sauna doors up to 800mm x 2,000mm,

creating opportunities for installation companies working on high-value projects. www.bohle.com

60 T I DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


CWCT

Testing

Certified Confidence

Trust BFRC for CWCT Testing

Excellence

The onsite testing offered by BFRC is in line with the CWCT

(Centre for Window and Cladding Technology) Standards for

systemised Building Envelopes, Section 9 and Section 10, TN41,

BS EN 13051:2001 and the NHBC Chapter 6.9 S17 and S18.

Discover our testing services and

secure your certification today at

bfrc.org/cwct-testing.


Silicone

ARE YOU SILICONE SATISFIED?

Silicone is an essential part of any window and door fitters tool kit – and finding the

best one is critical to deliver long lasting installations, says Sarah Parker, Business

Development Manager - Repair & Installation, at Window Ware.

No matter how much the world of

fenestration changes, one element

remains constant: the need for reliable,

durable and long-lasting silicone.

“In an industry where reputation is everything,

using a hard-wearing perimeter sealant proven

to stand the test of time can massively enhance

the finish on door and window installations and

make the difference between a satisfied customer

and a costly callback,” explains Window Ware’s

Sarah Parker.

Switch risk

The significant implications and perceived

risks associated with switching sealants make

installers highly reluctant to deviate from their

established products, even when their current

choice falls short of ideal.

“Installers are under constant pressure to deliver

flawless, long-lasting results, job after job, so

naturally they are hesitant to substitute products

they’ve used for years,” said Sarah, “especially

if they’ve been burnt by subpar silicones in the

past. However, taking a chance on something

new can often be the catalyst for significant

advancements and enhanced results.

“Take our Xpert 117 LMN silicone, for instance.

Although this product came to market only last

summer, there are decades worth of development

and sealant manufacturing experience behind

it. The formulation has been rigorously tried

and tested to create a product that rivals

the industry’s top brands in terms of quality,

longevity, and ease of use, without the premium

price tag.”

The Xpert silicone 117 range boasts a high

silicone composition to ensure superior adhesion

“Taking a chance

on something new

can often be

the catalyst for

enhanced results”

to virtually all construction materials, making it

the ideal choice for sealing building joints and

around window and door frames, both inside

and out. The product’s permanent elasticity,

with a flexibility tolerance of up to 20%, allows

it to accommodate the natural expansion

and contraction of building materials without

compromising the seal.

Shrinkage concerns

One of the most significant concerns for installers

when trying new silicones is shrinkage. Sarah

explains, “In the past, installers may have tried a

different silicone on a job only to find they are called

back by the customer a year later because all the

silicone has shrunk, leaving gaps and creating a

potential entry point for rain and moisture.

“Xpert 117 LMN silicone’s low-modulus formula

ensures minimal shrinkage, providing a reliable

seal with high resistance to aging, UV and

extreme temperatures, ensuring long-lasting

product integrity.”

Ease of use is a crucial factor for busy installers,

and the one-component neutral silicone sealant

is designed for smooth, effortless and controlled

application, reducing frustration, improving

efficiency and minimising waste.

Top choice

Given the fenestration industry’s increasingly

stringent standards for energy

efficiency and weatherproofing,

high-performance sealants like Xpert

117 LMN silicone are becoming

ever more crucial. Its ease of use,

Sarah Parker

outstanding quality, long-term reliability

and competitive price make it a top choice for

installers.

Sarah concludes: “We are confident that once

installers try Xpert 117 LMN silicone, they’ll

wonder how they ever managed without it. It’s

not just about changing silicones – it’s about

upgrading your entire installation process.”

Window Ware has been successfully serving the

window and door industry with leading brand

hardware, tools, and consumables since 1987,

helping to ensure fabricator production lines keep

moving and trade counter shelves stay stocked.

For more information, see the contact details

below, or email sales@windowware.co.uk

Contact Window Ware:

01234 242 724

www.windowware.co.uk

62 T I DECEMBER 2024

PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


KÖMABAG -A PRACTICAL

SOLUTION TO FITTING

WINDOWS AND DOORS.

Just £13.99

each or

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KÖMMERLING HAS INTRODUCED KÖMABAG, TO PROVIDE

INSTALLERS WITH A PRACTICAL AND EASY SOLUTION WHEN

FITTING OR ADJUSTING WINDOWS AND DOORS.

This time-saving, ingenious inflated air-bag is tough and

durable with each one capable of lifting 135kg – providing

the user with the ability to level up and fit windows and

doors safely without damaging or scratching the unit.

To try KÖMABAG® for yourself, call us on 01623 579200.

www.kommerling.co.uk

D E Q

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Buying a Van

THE TOP 5 QUESTIONS TO ASK

BEFORE BUYING YOUR NEXT MOTOR

With searches for ‘what is the best van to buy?’ rising by 80% in the last few months,

Vansdirect’s Gregor Mackie suggests five considerations to help you make the right choice.

1Type of van – do all your tools and

materials have a place?

It may sound obvious, but the type of van

you choose should always be tailored to your

business needs. For instance, you don’t need to

purchase a large van if you rarely carry enough

materials to fill half the load capacity. Think

reasonably and practically where you can, rather

than thinking bigger is always better.

You can also tailor the body type of the van to

suit your business. Panel vans are best for toolbased

jobs such as plumbers or electricians, as

they offer enough space for equipment and easy

access through side doors. Luton vans are best

for awkward items, which makes them a good

choice for removal companies.

If your trade requires extra cargo space every

now and then, a dropside or tipper van with their

flatbed options will prepare you for those ad-hoc

projects. Whether transporting more workers than

usual to sites or flattening the back out for extra

cargo, crew vans are great for working in line with

your work schedule.

2

Dimensions – should your van be nippy

or does it need more space?

Many tradespeople forget about the number

of seats they realistically need. For instance, are you

transporting just yourself, or numerous colleagues?

And let’s not forget about the vital footwell space

when the rear of the van gets packed.

Once you have decided on the number of seats

in your van, you need to think about the height

and width of your usual load and accommodate

for that.

And don’t forget the items that you have to

rarely transport. Even if you only transport an

inordinately wide object once or twice a year, you

still need a van to accommodate this. Thinking

about the full scope of your trade, even the ones

that happen infrequently will save you greatly in

time and money.

3Efficiency – is now the time to switch to

an electric van?

With the introduction of electric vans and

initiatives such as government grants, van drivers

now have more things than ever to consider.

Electric vans often have much lower operating

costs and are also ULEZ/CAZ compliant but as

they are still in their infancy, they are yet to

become as economical for heavy loads.

Diesel has long been a favourite for larger, heavyduty

vans as it burns fuel more economically

for larger cargo. Electric vans are often leaner,

zippier, and best for lighter payloads and trades

which require frequent short journeys.

4Security – how many locking features do

you need?

With nearly 100 million pounds worth

of tools stolen from tradespeople in 20231,

criminals clearly see vans as a target to make

some quick cash.

But for tradespeople, the damage isn’t only the

repairs and replacements. It’s also the time not

working and waiting for new tools to carry on with

your jobs.

Central locking, deadlocks, and slam-locks are

essential for any trade, particularly if you plan to

store tools overnight.

5Payment options – financing fleets or

purchasing outright?

Purchasing a new van is a big cost. So,

when you do finally decide on the perfect motor,

take into consideration some of the different ways

you can fund this purchase.

Payment options will also depend on what you

are going for. If you’re purchasing a fleet of vans,

then paying for them all outright isn’t going to be

realistic.

This is where van finance options such as hire

purchase, contract hire, and van fleet leasing are

great as they help to spread the cost of your new

van.

If you are considering van finance but don’t know

where to start, then consider reading through

some finance guides to help inform your decision.

To see a range of van leasing deals, visit the

Vansdirect website.

www.vansdirect.co.uk

64 T I DECEMBER 2024

PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


SAY HELLO TO FRESH PROSPECTS,

LEADS AND CUSTOMERS

A fresh approach to marketing

Now it’s easier to pinpoint new trade and commercial customers with Insight

Data. Access in-depth information not available anywhere else and instantly

target fabricators, installers, builders, construction firms and architects.

And it’s all available in real-time with Salestracker, the ultimate

sales and marketing platform.

Call 01934 808293 or email hello@insightdata.co.uk

for your free demo

Discover


Updates

In a recent survey conducted by specialist

data supplier, Insight Data, Xpert from Window

Ware has emerged as the most recognised

brand among installers in the glazing hand

tool market.

The survey invited installers to share their

thoughts on glazing hand tools and brands. When

presented with a list of leading brands, 52% of

respondents named Xpert first. While respondents

were allowed to select multiple brands, Xpert still

secured a clear majority, underscoring its strong

brand recognition.

Sarah Parker, Xpert Business Development

Manager said: “We’re thrilled to see Xpert

recognised as the go-to name for so many

installers. This overwhelming response highlights

the trust and confidence that professionals place

in our products.”

The survey also revealed which factors currently

drive brand preference among installers. Quality

emerged as the top priority, with 39% of respondents

ranking it as their primary consideration when

selecting glazing hand tools.

For further vehicles, tools & workwear updates visit www.total-installer.co.uk

XPERT TOPS 'MOST RECOGNISED TOOL BRAND' IN SURVEY

“These survey results validate our commitment

to providing top-tier tools that meet the rigorous

demands of professional installers,” said Sarah.

“At Xpert, quality has always been paramount. We

understand that for a skilled installer, the right tool

is key to delivering exceptional results.”

Convenience of supplier ranked second in

importance with 23% of responses, followed

closely by price with 15%. With more than

400 Xpert stockists across the country, Xpert’s

popular glazing tool range is readily accessible to

installers, meeting their demand for both highquality

products and convenient sourcing options.

www.xpertools.co.uk

PROTRADE HIGHLIGHTS COST BENEFITS OF TOOL REPAIR

Protrade, a UK supplier of professional power tools, has highlighted the cost benefits of repairing tools over

replacing them, describing this as ‘a crucial consideration for tradespeople facing economic pressures’.

A survey revealed that one third of tradespeople are refraining from purchasing new tools and 13% admit to using tools

which aren’t in their peak condition due to cost concerns.

With the average tradesperson spending £2,592 on new tools every three years, data gathered by Protrade reveals potential

savings can be made through the upkeep and repair of professional tools, providing a more affordable and sustainable option.

Tool experts suggest that certain premium tools should be serviced at a qualified tool repair centre at least once a year to

ensure they work at optimal levels. If a repair is necessary, it will extend the tool’s lifespan, and early diagnosis accompanied

with replacement of items like bushings and bearings, can lead to long-term cost savings. www.protrade.co.uk

STAY COSY THIS WINTER WITH CARHARTT HOODIES

Whether you’re working on a tough job site or kicking back at the weekend, Carhartt says its range

of hoodies are ‘cosy, comfortable and designed to last’.

Made from a blend of cotton and polyester fleece, the workwear brand says each hoodie offers ‘soft,

easy-wearing warmth with the toughness Carhartt is known for’.

The men’s range includes the Loose Fit Sweatshirt (K121). Available in subtle colours like Heather

Grey and New Navy, this midweight fleece hoodie has an attached three-piece hood with an adjustable

drawcord for a snug fit and two lower front hand warmer pockets to keep your hands warm.

The women’s range includes the Relaxed Fit Promo Graphic Sweatshirt (105996) featuring Carhartt’s

Rain Defender technology for those damp days on site. www.carhartt.com

66 T I DECEMBER 2024

PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST



FULLY FABRICATED AND READY TO FIT

Visofold 1000

Aluminium Bi-Fold

AMAZING NEW LOW PRICES *

CALL NOW FOR DETAILS

*Applies to new and existing customers.

Call us now for enquiries

01296 668899

sales@garrardwindows.co.uk

www.garrardwindows.co.uk

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