December 2024
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Editor’s Comment
SOPHIE STEVENS
EDITOR
SOPHIESTEVENS@MEDIA-NOW.CO.UK
AWARD-WINNING
ALUMINIUM DOORS
AND WINDOWS
The Soho External Door
(OB-36 + )
With the skills shortage a constant pressure for the glass and glazing
sector, when it comes to training, times are changing and “we need to
keep up” because “the old style is not the way anymore”.
Those were the words of David Borland, Head of Technical at the Glass and
Glazing Federation (GGF), who was speaking, as part of a wider discussion, at the
recent launch of the Federation’s dynamic new Learning Management System.
While some of us may shudder at the traditional image of learning (perhaps
comprising mind-numbing textbooks and teachers in moth-eaten suits with leather
elbow patches), this new resource from GGF Training has turned this concept on its
head, utilising the latest interactive technology – complete with a fresh-faced AIgenerated
avatar instructor – to keep users engaged (see page 16).
But as David and his colleagues pointed out, while such slick, immersive
technology presents a great opportunity for deeper background learning, when
it comes to practical skills, there is no substitute for real-life experience and
mentor-based training initiatives are also essential to run alongside.
This idea is echoed in the news this month (see page 7) by David Thornton, Chair
of The Window Company (Contracts), who suggests the mobilisation of experienced
installers (before they all retire) is key to train new recruits for the future.
Elsewhere, CDW Systems’ Jeremy Phillips says better training must be available
to installers when it comes to curtain walling (see page 48), calling for a
“coordinated industry approach to maintain the highest standards”.
Skills and training aside, the December issue is packed with the usual mix of
fenestration news, views and practical tips for installers, and as this will be
the last edition of Total Installer of 2024, we’d like to wish all our readers a very
merry Christmas, with best wishes for a prosperous New Year.
Enjoy the issue!
Sophie
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AWARD-WINNING
ALUMINIUM DOORS
AND WINDOWS
Don’t get left behind. Stand out from the
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Call 0808 192 0015 or visit
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Contents
ISSUE HIGHLIGHTS
38
16 AMAZING GRACE
GGF Training unveils its latest interactive training
platform, complete with avatar tutor
20 BE PREPARED
With the Future Homes Standard arriving in 2025,
Glazpart urges the glazing supply chain to be ready
30 DOOR TO A NEW ERA?
RegaLead and Aluplast combine their strengths to offer
an advanced engineered door that could ‘redefine the
market’
32 TRENDS OF ‘24
Distinction Doors’ Emma Fowlds reflects on this year’s
best-selling door styles, glass designs and colours
FEATURES
22 TIME FOR TIMBER?
Timber presents an ideal opportunity for installers and
re-sellers to boost their businesses says Glyngary
Joinery’s Joe Trueman
26 PART Q MADE EASY
Keylite Roof Windows helps Cala to meet Part Q
requirements for a semi-rural housing development
34 SLIDE OR FOLD?
David Knollman of Brio explores the key considerations
when making a selection between bi-fold or sliding doors
42 DEALING WITH DIFFICULT
Certass’ Danelle Vanstone suggests strategies to help
create better outcomes with challenging customers
46 ALWAYS IN DEMAND
Total Installer talks warm roofs and home extensions
with Guardian Building Systems’ Danny Hill
48 CURTAIN CALLING
As demand for curtain walling increases, CDW’s
Jeremy Phillips says better training must be available to
installers
52 FEELING THE JOY
Windows and doors from A Plus Aluminium help
transform a two-bedroom 1930s bungalow
62 ARE YOU SILICONE SATISFIED?
Finding the best silicone is critical to deliver long-lasting
installations, says Window Ware’s Sarah Parker
16
4 T I DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
REGULARS
18 CERTASS FORUM UPDATE
Danelle Vanstone looks back at 2024 and forward
to the future in her latest report from the Certass
TA Members’ Facebook Forum
38 THE KUBU COLUMN
Kubu’s Marc Henson explains why smart tech is
the gift that keeps on giving
40 THE SKETCH
Tommy Trinder reveals the latest stats on flush
casement windows
44 TAKING ACCOUNT
Clever Bean Accounting’s Simon Jarman breaks
down the concept of Domestic Reverse Charge VAT
SECTIONS:
WINDOWS
22
DOORS
30
GLAZED
EXTENSIONS
46
07
INDUSTRY NEWS
06 BOOM IS FORECAST
Glenigan forecasts construction growth for 2025
and 2026, as the prospect of a recovering
market lifts consumer and business confidence
07 MOBILISING EXPERIENCE
The Window Company (Contracts) has called on
installation companies to ‘mobilise’ their experienced
fitters to help train-up new recruits
HOME
IMPROVEMENT
50
VEHICLES, TOOLS
& WORKWEAR
62
PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
DECEMBER 2024 T I 5
News Roundup
CUSTOMER RELATIONS
APPOINTMENT AT GGF
The Glass & Glazing Federation (GGF) has
appointed Leighton Cox as customer
relations co-ordinator, as part
of its drive to 'revolutionise' its
complaints procedures.
The organisation is currently unveiling a new
General Member Complaints Service, designed
specifically to offer a faster, more efficient, and
transparent resolution to disputes between
consumers and GGF members.
Leighton brings with him a wealth of
knowledge and experience in handling
complaints having previously worked with DX
as operations manager, handling complaints
that came in from across the UK and Europe.
Leighton said: “The GGF’s Complaints
Service is a rich source of consumer
feedback which will help all our members to
improve and enhance their own businesses.”
ENDURANCE’S NADIN
NAMED MD OF THE YEAR
Endurance Doors' Stephen Nadin was
recently named Managing Director
of the Year at the 2024 National
Fenestration Awards (NFAs).
Stephen has held his role as MD of
Endurance, and its sister businesses within
the wider Rocal group, since 2003.
Stephen said: “I am understandably proud
to have won the 2024 National Fenestration
Award for Managing Director of the Year, and
especially as the winners of these awards
are chosen on merit, based on the views and
opinions of colleagues and peers.
“Success as an MD is always easier when
you are the leader of a talented team, and I
am fortunate enough to be surrounded by a
group of professionals who are all exemplary in
their fields and who share my passion for the
Endurance Doors brand."
GLENIGAN FORECASTS CONSTRUCTION BOOM
Construction growth is forecast for 2025 and
2026 as the prospect of a recovering market
lifts consumer and business confidence. That's
according to industry intelligence provider,
Glenigan, on the release of its UK Construction
Industry Forecast 2025-2026.
With an 8% construction project-start boost
expected in 2025, and a further 10% increase
in 2026, the report anticipates that improved
consumer spending will lift retail and hotel & leisure
sector starts. Increased public sector investment
in education, health, and community & amenity
are set to build momentum further for construction
during 2026. Glenigan reports that project-starts
have stabilised since the General Election. Firm
development pipelines are pulling through, with main
contract awards standing 7% up on 2023 figures,
supporting a renewed rise in industrial and office
starts as investor confidence improves.
Commenting on the Forecast, Glenigan’s
Economic Director, Allan Wilen, said: “The
FDM COURSE TO ADDRESS KNOWLEDGE GAPS
Provider of fire door safety courses, Fire Door
Maintenance, has launched its new ‘Responsible
Persons’ course, accredited by GQA.
The course is designed to support the responsible
person in both residential and commercial
buildings, addressing the widespread
issue of poor understanding of fire
safety legislation and legal duties.
With significant knowledge-gaps
in the industry, as highlighted by
several reports over the past few years,
Nicola John
this course has been developed to help
responsible person grasp the complexities of the
regulations they are required to follow and their
duties under fire safety laws.
The course covers key legislation, including the
Fire Safety Order 2005, Fire Safety Act 2021,
and Fire Safety Regulations 2022, ensuring
that participants fully understand their legal
obligations in maintaining fire safety compliance.
construction sector is on track for growth from
2025, fuelled by a combination of improved
consumer confidence, increased household
spending, and strategic fiscal changes announced
in the recent Budget. These factors are set to
drive activity in consumer-related verticals such
as private housing, retail, and hotel & leisure.
“The Budget's adjustments to fiscal rules,
allowing for higher levels of capital investment,
will also unlock significant public sector and
infrastructure projects, providing a much-needed
boost to government-funded initiatives over the
next two years."
The course can be attended in-person at FDM's
fire door training academy in Bury, Greater
Manchester. It provides the necessary knowledge
to ensure compliance with fire safety legislation
and the proper management of fire safety risks.
Participants will earn an accredited
course certificate upon successful
completion, demonstrating
their competence in fire safety
management and legal compliance.
Nicola John, Managing Director at FDM,
said: “The course is a direct response to the
recurring feedback that the responsible person
in an organisation often struggles to interpret and
act on fire safety legislation.
"By delivering clear and comprehensive training,
FDM aims to close the loop on information
sharing within the fire safety industry, ensuring
that a companies responsible person is
empowered to carry out their duties confidently
and competently."
6 TI DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
For more news and the latest updates, visit www.total-installer.co.uk
DO YOU COMPLY?
Sheerline has renewed its call for the
fenestration industry’s aluminium sector
to embrace transparency around U-values.
With the Future Homes Standard (FHS)
due to be implemented in June 2025,
the company argues now is the time for
installers to check if they are compliant.
The issue of compliance has become a hot
topic within the fenestration industry against
the backdrop of the FHS roadmap, yet Sheerline
says some systems houses are still quoting
misleading or unclear U-values, or failing to
provide the test evidence to verify their claims.
Installers are responsible for ensuring the final
product they supply is compliant, although
fabricators and systems houses will also be
culpable when issues, and potential litigation,
arise. Compliance is particularly important for
those installers who source glass separately
to their frames, as they must ensure the units
they’re using meet the specifications set out
by the systems house in-line with the U-value
simulation used. This will ensure that any
certificate they reference is valid and accurate.
This is why Sheerline has made its independently
verified U-value reports publicly available and
has urged other systems houses to do the same.
Adrian Redshaw, Sheerline’s Product Design
Director, said: “In the past, it may have been an
option to plead ignorance if the requirements
seemed unclear. But with the Future Homes
Standard, we expect the requirements will
tighten. Which begs the question: why would
an installer risk working with a fabricator or
systems house that can’t prove the U-values
they are claiming? There is no better time for
installers to question if the products they supply
are compliant, because this issue has the
potential to cause real disruption.”
www.sheerline.com/trust/
'OLDER FITTERS SHOULD TRAIN-UP NEXT GEN'
The Window Company (Contracts) has called
on installation companies to 'mobilise' their
experienced fitters to help train-up new
recruits before they retire – in order to help
tackle the skills shortage.
David Thornton, Chair of The Window Company
(Contracts), says that when it comes to
persuading youngsters – and their parents –
that fenestration is a credible and financially
rewarding trade "the group we probably need to
mobilise are the skilled fitters themselves".
David said: "We need to encourage them to
spread the word about the opportunities and
rewards available and give them more platforms
to be able to do that – before they retire!
"Classroom training and paper qualifications are
immensely valuable, and our fitting teams all
have ongoing training programmes in place and
hold or are studying nationally recognised NVQs.
But, they are no substitute for the kind of on the
job training you only get if you work alongside
ORDERS UP FOR TIMBER FLUSH CASEMENTS
Nine Zero Timber Windows and Doors has
reported a 20% increase in orders for
its timber flush casement windows when
comparing Q1/Q2 with Q3/Q4, suggesting the
manufacturer’s sleekest timber design strikes
the perfect balance for both heritage property
retrofits and sustainable new-build projects.
As the UK housing market faces increasing
pressure to meet energy efficiency standards
and preserve architectural character, flush
timber casement windows have become a go-to
solution for architects, developers, installers
and homeowners alike – as they seek out high
performing, modern yet traditional products, that
meet or exceed sustainability requirements.
“Timber flush casement windows have been
steadily increasing in popularity for a few years,
but I think the recent jump highlights a critical
shift in the market,” explained Steve Winscott,
Company Director at Nine Zero.
someone who has spent decades perfecting their
craft."
David added: "Whenever we have incentivised
one of our older fitters to take a trainee under
their wing, we have invariably ended up with a
highly motivated young employee who has stayed
with us long-term and gone on to achieve NVQs."
In turn, David said the company's experienced
fitters "have taken immense pride in their mentees’
progress and reported improved job satisfaction
from having their skills recognised and valued,"
adding: "That looks like a win-win to me."
“The feedback I’m getting from customers is that
the flush sash design currently has a far broader
appeal than perhaps we predicted. Timber flush
casement windows are being requested for newbuild
and period properties, alongside plenty of
‘green retrofit’ projects, proving that timeless,
elegant design never goes out of style.”
With the UK government targeting a 68%
reduction in emissions by 2030, retrofit projects
have accelerated, and the role of timber as a
renewable material has ramped up in prominence
in recent months. Flush casement windows
stand out for their sleek multifaceted design and
the ability to modernise period properties, while
preserving heritage.
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News Roundup
'SAD ENDING' FOR
'WELL-ESTABLISHED'
GLAZING COMPANY
Architectural and structural glazing
specialist, Vitrine Systems, has entered
administration. Nick Simmonds and
Chris Newell of business advisory firm,
Quantuma, were appointed as Joint
Administrators to oversee the process.
Vitrine Systems entered administration
as part of the fallout from the ISG
administration. This resulted in a large
bad debt which affected the viability of
the company, as well as lost projects and
pipeline. As a consequence, the company
was unable to continue to trade and entered
administration shortly thereafter. Vitrine
Systems employed a team of 23 staff - all
roles at the business were made redundant
by the company.
Based in Camberley, Surrey and working
throughout the UK, Vitrine Systems was
founded in 1995, providing specialist
commercial glazing for the construction and
building management markets – designing,
fabricating, installing and maintaining glazing
products. The business reported turnover of
c.£8.8.m in 2023.
Quantuma managing director and Joint
Administrator Nick Simmonds said: “It is
deeply regrettable that Vitrine Systems has
been forced to cease trading, due to a series
of challenging circumstances. This was a sad
ending for a well-established company. As
Joint Administrators, our immediate priorities
have been to provide appropriate support to
those whose jobs have been affected whilst
seeking to obtain maximum value for the
Company’s creditors. To date, the Company’s
assets including the Vitrine brand, and a
selection of current projects have been
acquired, novated and continue to trade as
Vitrine Glazing.”
SHEERLINE LAUNCHES SPECIFICATION GUIDE
Sheerline has launched its new Specification
Guide for fabricators, installers, and architects.
At 170 pages, this comprehensive overview of the
Sheerline aluminium range features everything
specifiers need to help them find the right product.
As well as an introduction to the Sheerline system
and its benefits, it also details how being a
vertically integrated manufacturer enables it to
offer an agile and responsive service. Putting the
key details for specifiers and those tendering for
large-scale commercial projects at the reader’s
fingertips. This includes style options, sightlines,
colours, and foil options as well as the technology
behind Thermlock and how it ensures all products
are easily Part L compliant. Several of Sheerline’s
innovative solutions are also highlighted, such as
the Prestige Reverse Butt Joint.
This is ideal for commercial projects as
customers can specify fully internally glazed
BP WRAPS TRAINING PROGRAMME FOR 2024
November marked the last of five Open
Training Day events run by CRM and business
management software specialist, Business
Pilot, and the final event in Manchester saw
five installation companies join the team for a
deep dive into the Business Pilot system.
The Manchester event followed sessions in
Birmingham, London, Bristol and Newcastle
where Business Pilot training duo Rebecca Taylor
and Arwen Van Wyk supported Business Pilot
users with in-depth training, best practice and
top tips.
Elton Boocock, Business Pilot’s Managing
Director, said: “The Business Pilot system is
vast, and offers thousands of features to help
installation companies manage every aspect of
their businesses.
“These Open Training Days give users the
opportunity to learn about unused areas of the
system and take advantage of more time and
cost-saving benefits. Even Business Pilot users
aluminium windows, with no need for dummy
sashes, and simplified installation. Also included
is an overview of the current building regulations
that apply to the fenestration industry.
Copies of Sheerline’s Specification Guide are
making their way to existing customers and
will be arriving on their orders soon. Anyone
interested in receiving a copy should email:
commercial@sheerline.com with their request.
who have been using the system for years always
learn something new to help drive better business
effectiveness and efficiency.
“It also gives us the chance to explain and
demonstrate new updates and features which are
being added on an almost weekly basis.”
Throughout the year, 84 delegates from 37
installation companies attended Business Pilot
Open Training Days and Business Pilot reports
that the feedback has been 'outstanding', with
everyone saying they would attend another Open
Training Day.
10 TI DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
For more news and the latest updates, visit www.total-installer.co.uk
FIT ADVISORY PANEL TO
GUIDE SHOW CONTENT
Organisers of the FIT Show recently held the
first in a series of advisory board meetings.
The event took place at the home of FIT Show,
Birmingham NEC, and gathered 12 installers,
fabricators and association members who
have visited previous editions of the trade
show for the UK window, door, flat glass,
hardware, components and roofing industry.
Participants were asked a range of questions
designed to interrogate the issues which they
are facing in their day-to-day roles as installers
and fabricators, as well as deep-dive into the
topics and features they believe should be
covered at FIT Show 2025.
The advisory board participants collaborated
to identify the wider issues that are affecting
the industry and offered suggestions for how
the industry should work together to create
actionable change around key areas including:
education, the supply chain, attracting and
retaining talent, innovation and technology. A
key theme that emerged was a shared desire
to drive professionalism across the sector and
make the installation of home improvement
products a recognised trade.
Laura Molineux, director at Hayley Windows,
who participated in the session, said: “I
attended the meeting because I believe it’s
crucial for the younger generation in the glazing
industry to be included in significant events and
discussions like the FIT Show. It was incredibly
valuable to discuss a range of topics with
experienced representatives from across the
glazing industry. I’m passionate about ensuring
that smaller localised businesses, particularly
those on the installation side of things, have a
voice. We are the ones interacting directly with
homeowners, and it’s essential to share these
direct consumer insights.”
Learnings from the session will be implemented
into the planning process when curating content
for the CPD programme at FIT Show 2025,
as well as helping to inform decision making
around key features within the show.
VBH SPANS UK WITH FOOTY SPONSORSHIPS
Having proudly supported a number of football
teams over the years, hardware specialist,
VBH, is wishing the three clubs it currently
sponsors good luck for the season.
VBH recently supplied shirts for Rossvale FC,
based in Bishopbriggs, near Glasgow. Set up
in 1976, Rossvale is one of the largest football
community clubs in Scotland, with Rossvale
U15s, currently sporting VBH/greenteQ shirts. The
team have started the season well, with a long
unbeaten run and a place in the League Cup final.
Moving further south, VBH is the Match Ball
sponsor of Sutton United FC, which is currently
consolidating its position in the Midlands Football
League Division 1 after consecutive promotions as
champions of Divisions 3 and 2 in 2022 and 2023.
In addition, VBH is now in its second year as a
Business Club Partner of EFL League 2 Gillingham
FC, whose Priestfield Stadium ground is just a
stone’s throw from VBH’s head office. The company
is also a regular Match Day Sponsor of The Gills,
VISIT UNIQUE FROM A PLACE THAT SUITS YOU
Unique Window Systems is offering an
exclusive look behind the scenes of its multiaward-winning
business.
The fabricator of PVC-U and aluminium windows,
doors and curtain walling has launched a brand
new video, which showcases its operations and its
capabilities. The new video also offers a glimpse
of the company’s fabrication plant and technology
which has been built up through a sustained and
long-term programme of inward investment.
Mir Patel, from Unique’s senior management
team, said: “We are proud of the journey Unique
has taken over the last 19 years and of the
business we have subsequently become. Given
this pride in our achievements and our belief
in building strong personal relationships, we
always welcome customers to visit our Leicester
site. This allows them to develop a first-hand
appreciation of the scale and technologically
advanced nature of our facilities, and we have
even created a dedicated visitor centre to help
with six matches booked already this season.
VBH Marketing Manager Gary Gleeson said:
“As part of our deal, our greenteQ logo is often
seen travelling around the state-of-the-art LED
perimeter advertising, so if you can tear your eyes
away from the Brian Moore stand, Priestfield’s
‘iconic’ temporary away supporters scaffold, look
out for greenteQ on the EFL shows this season.
Come on you Gills!” www.vbhgb.com
host our guests. We recognise however that given
the geographical spread of our customer base and
the many other demands on their time that visiting
us to take the ‘factory tour’ isn’t always easy.
The launch of our latest video gets around that
and enables customers and other key contacts to
explore everything we have to offer at a time and
from a remote location that suits them."
The new Unique video can be
viewed on the fabricator’s YouTube
channel, at www.uws.co.uk or by
scanning the QR code.
PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
DECEMBER 2024 TI 11
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News Roundup
FUTUREMOST GROUP
ACQUIRED BY ELLIOTTS
Window manufacturer and installer,
Futuremost Group, has been acquired by
the supplier of building materials, Elliotts.
This acquisition brings Futuremost into the
Elliotts portfolio, which includes Elliotts
Builders' Merchants, Elliotts Living Spaces,
and Elliotts Premier Roofing.
Founded in 1987 and based in Portsmouth,
Futuremost is a well-established
manufacturer and installer of bespoke
aluminium and PVC-U window units.
Dave Barrett, Managing Director of
Futuremost, said: “Joining the Elliotts group
gives us an exciting opportunity to grow
alongside a business with a strong heritage.
Our focus remains on delivering a first-class
customer experience, supported by both our
trusted brands.”
Tom Elliott, CEO of Elliotts, said: “Our goal is
to become a complete one-stop shop for our
customers, and the acquisition of Futuremost
is a significant step towards that. This move
expands our product range and strengthens
our position in the construction market.
"Futuremost’s values and reputation for
quality align perfectly with ours. With 37
years of industry expertise and a loyal
customer base, they’re a great fit for Elliotts.
I’m looking forward to working together to
build a stronger business.”
Futuremost will continue to operate under its
own name and will retain all 32 employees.
L-R: Gary Sheath, Tom Elliott, Dave Barrett
SHEERLINE SCOOPS COVETED NFA ACCOLADE
Sheerline is celebrating after receiving the
coveted title of Aluminium Systems Company
of the Year at this year’s National Fenestration
Awards (NFAs).
With 12 other well-known systems houses
competing for the peer-nominated award,
Sheerline says the accolade highlights the impact
the systems house ‘has made and continues to
make across the industry in a relatively short
space of time’ – the brand turns five next year,
‘and this is just the beginning’, says Sheerline.
This year’s awards were the most competitive
yet, with over 77,000 votes cast in total across
34 categories that reached the whole of the
fenestration industry.
For Sheerline, being named Aluminium Systems
Company of the Year ‘demonstrates what is
achievable when a company has the right vision,
leadership, and investment strategy in place’.
DGCOS WINS LEADERSHIP TEAM OF THE YEAR
The Double Glazing & Conservatory
Ombudsman Scheme (DGCOS), as part of QA
Scheme Support Services, has been victorious
at the Be Inspired Business Awards (BIBAs),
Lancashire’s premier business awards,
winning Leadership Team of the Year.
Louise Fletcher, Deputy Managing Director of QA
Scheme Support Services, expressed her delight
at the win: "We are more than thrilled to win the
Leadership Team of the Year category at this
year’s BIBAs, an award that reflects the excellent
leadership team we have in place looking after
our schemes.
"The team is dedicated to creating an environment
of excellence within the organisation, driving for a
people-centric work environment that’s operationally
efficient, through training and supporting our people
to be the best they can be. Collectively, we foster
the values of respect, integrity, teamwork, and
communication at all levels of the organisation and
encourage wellbeing for all.
Roger Hartshorn, Sheerline CEO, commented:
“Thank you to everyone in the industry who took
the time to vote for Sheerline.
"It proves that our approach to aluminium and
customer service is working. Just because things
have been done a particular way in the past,
doesn’t mean things can’t change for the better."
info@sheerline.com
DGCOS has scooped Leadership Team of the Year at the BIBAs
“We strongly believe that a motivated and happy
workforce leads to excellent service delivery,
increased productivity, and ultimately, greater
customer satisfaction. While this remains central
to our business, with high standards of Key
Performance Indicators (KPIs) to maintain to ensure
we’re engaging with our members effectively and
efficiently, it’s not all about business...
“Winning this award is a great reflection of the
team’s vision, hard work and dedication, and
I couldn’t be prouder. DGCOS is a place where
excellence thrives for both our team and our
members”.
14 TI DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
For more news and the latest updates, visit www.total-installer.co.uk
CLADDING DONATION'S
A LIFE-SAVER FOR CREW
Freefoam Building Products has helped
complete the build of a new garage for a
crucial lifeboat service in Carmarthen, Wales.
Freefoam donated 28 lengths of its Fortex
Double Shiplap Cladding in Storm
Grey, with matching trims
and fascia, via stockist
LBS Builders Merchants.
The Ferryside Lifeboat
station is one of
around 80 independent
lifeboats operating in the
UK with HM Coastguard to save lives at sea,
including the life of a young father earlier
this year. Set up in 1835, it covers the Towy/
Three Rivers Estuary in Wales, and its service,
manned entirely by volunteers and available
24/7, has evolved from ‘oar-power’ to a stateof-the-art
Rigid Inflatable Boat (RIB).
The newly built garage houses a second ‘Surf
Boat’, used when the tide is out, or launched
with the larger boat is on a big ‘shout’ (a
response to a distress call). The Surf Boat was
previously housed in a building on the other
side of a railway crossing. “If a train was in
the station it would delay the response by up
to 20 minutes!” explains Ned Stephens, one of
Ferryside Lifeboat’s Trainee Crew, who fitted
Freefoam’s cladding to complete the build.
“The new garage’s location makes it much
easier to get to the estuary and improves
response times.
"It costs around £25,000 a year to service and
maintain the boats and equipment,” added Ned,
“and this has been increasingly hard to raise
over the last few years. We’d managed to build
a garage for the boat, put a roof on and order a
garage door – but the project stalled due to lack
of funds. We approached Freefoam because
the main Lifeboat station was fitted with Fortex
cladding several years ago, and it’s still going
strong. We were delighted with Freefoam’s
response – the garage is 100% better to use
and will make it easier to save lives.”
PROFINE MAKES ALI FACADES ACQUISITION
Profine Group has acquired EFP International
B.V. (EFP), a Dutch-based company with a
global footprint, specialising in the design,
development and production of aluminium and
facade profile systems for architects.
EFP’s offerings encompass a diverse range of
systems, including curtain walling, skylights,
aerofoils, louvers, sunshades, windows, doors,
sliding windows and doors, as well as specialised
systems for cladding substructures.
Meeting the increasing demand for high-quality,
advanced facade systems by merging European
technology with efficient manufacturing practices,
EFP holds more than 45 years of international
experience in developing and marketing aluminium
facade systems.
Operating from offices in the Netherlands, Kingdom
of Saudi Arabia, Dubai and India, EFP brings
extensive expertise within the global facade industry
to variety of buildings across Europe, the Middle
East, Asia and Africa.
TOMMY TRINDER HITS 600 SUBSCRIBERS
Software pioneer, Tommy Trinder, is celebrating
another milestone as the total number of window
companies using the sales platform passes 600.
Tommy Trinder says it has established itself
as the 'go-to app for installers looking to add
zip to their sales process'. The firm’s patented
Framepoint Technology allows users to free
draw PVC-U, aluminium and timber windows
and doors with your finger or mouse, just like
sketching on a pad. It’s easy to chop-and-change
ironmongery, colour, and bar options until the
homeowner is happy and the price is right. And
in a tap installers can show clients how their new
windows and doors will look in situ.
Founder and CEO, Chris Brunsdon, said: “Tommy
makes it super-simple to wow customers, even
if you’re a dinosaur with computers. And in a
demanding market it’s ever more important to
have an edge, something to impress clients and
keep those conversion rates up.”
Chris reports that every month, £230m-worth of
Bram Hannessen (left) with Dr. Peter Mrosik at EFP HQ
Dr. Peter Mrosik, Owner and CEO of Profine Group,
said: “This acquisition will unite two forces with
the common goal of transforming the facade
industry by offering innovative solutions to our
valued customers, while pursuing a sustainable
approach to preserving our environment, which is
our primary concern.”
Bram Hannessen, EFP’s former Owner and
continuing General Manager, added: “I am
delighted to have found in Profine Group a strong
partner with an entrepreneurial mindset that will
support EFP and its motivated team to take the
next step for further international growth.”
Chris Brunsdon
work is quoted to homeowners via the platform.
High average quote values are also a feature with
quote values climbing towards £7,400 over the
last six months.
Chris added: “We are seeing premium materials
making significant market gains; aluminium and
timber combined now account for around half of
everything quoted by installers. And when it comes
to PVC-U, Tommy subscribers are managing to get
a bit more on every job by routinely showing off
value-added features such as foils, dual colours,
dummy vents, mechanical joints, flush casements,
dummy peg-stays and surface mounted bars in a
visual and compelling way.”
PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
DECEMBER 2024 TI 15
Knowledge & Training
AMAZING GRACE…
Against a backdrop of changing regulations, increasing scrutiny and declining skills,
competency takes centre stage on the GGF’s new training platform, where avatars and
interaction replace ‘wall of text’ content to make learning more engaging and accessible.
Learning in the traditional sense may conjure
up images of boring textbooks and stuffy
teachers with leather elbow pads, but the
latest training resource from the Glass and Glazing
Federation (GGF), has turned this concept on its
head. Utilising the latest interactive technology
– complete with a fresh-faced and engaging
AI-generated instructor – the brand new training
platform aims to ensure GGF members stay
informed and up to speed with the latest training
requirements.
Designed to help organisations – and the
individuals within them – demonstrate
and prove competencies across a range of
skills and knowledge, the platform has been
developed to encourage ‘deeper learning’ and
greater engagement as part of a dynamic
Learning Management System (LMS). This will
facilitate an ongoing log of training credentials,
industry-specific competencies and individual
achievements.
GRACE, an AI-generated avatar, will
appear throughout each of the GGF Training
courses to assist with the learning process
“Our industry needs to reframe the
narrative around training”
Increasing engagement
Since the launch of the Building Safety Act
in 2022, and Building Regulations 2023
amendment which highlighted the requirement
to prove competency, there has been a degree
of confusion as to where and how this can be
demonstrated. The GGF has worked closely with
training software platform, Nucleus Learning, to
develop a series of courses alongside GRACE,
an acronym for Glazing Resources and Career
Education. GRACE is also personified in the form
of an incredibly life-like, AI-generated avatar,
that will appear throughout each of the courses to
increase engagement and deepen learning.
“Our end goal is not just to help organisations
build safely, but ultimately to leave a safe
building,” commented GGF technical officer and
training manager, John Mannell.
“There is such a complexity of different bodies
working within industry accreditations and
certifications that it can sometimes be difficult
to align expectations. We have taken out the
guesswork and created a system that is not just
failsafe but empowers individuals and teams to
progress proactively through their own learnings.”
The platform will house an ever-evolving range
of industry-specific courses, as well as modules
that cover a range of softer skills. The GGF is also
collaborating with its members in the production
of the courses, to increase the relatability and
relevance of each course to other members.
Content for the ‘Cutting Thin Glass By Hand’
course, for example, was filmed at the premises of
GGF member, Evander.
“Content will be as much member-driven as
it is regulation-driven,” added John Mannell.
“Every aspect of our members’ operations can be
formalised to prove, and improve, competencies
across the industry, and capturing this in an
engaging and informative format will help to drive
up standards for all.”
Storytelling approach
This storytelling approach has been demonstrated
to enrich the learning experience, turning what are
often dry and uninteresting topics into entertaining
scenarios which resonate more closely. The GGF
has done away with ‘walls of text’, to produce a
user journey designed to improve the absorption of
the content, and consequently the overall standard
of learning. Throughout the modules, avatar
GRACE will be on hand to cement those learnings,
answering questions, and helping maintain a
consistency of progress.
Available both on desktop and as an app, GGF
Training offers a modern, user-friendly interface
designed to make learning easier. It will launch
with 10 courses featuring industry specific
16 T I DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
modules such as Regulation 14 for Safety Glass,
Fire Resistant Glazing, and Cutting Thin Glass
By Hand. There are more general courses in
development around customer services (for
example, how to deal with an angry customer),
mental health in the workplace, and a wide
variety of health and safety topics.
The GGF will continue to add modules to the
platform to support competence over the long
term, and many courses will be low-cost or
free, enabling GGF members to optimise training
budgets.
“Keeping our workforce informed, educated and
fully competent across a range of skills in a
regulated and demonstrable fashion is critical in
an industry where the long term health and safety
of everyone is paramount, added John Mannell.
End of grandfather rights
“With the erosion of grandfather rights, and
increasing scrutiny due to changing regulations
after disasters such as Grenfell, the need to
prove [competency] has been the focus of much
discussion. Companies are additionally being
impacted by the ever-increasing skills shortage,
and a lack of new blood entering the industry.
“We will continue to work with our preferred
training partners on the highly successful Skilled
Pathways Scheme – an area which we are
committed to growing and developing as we make
inroads into further education establishments
and apprenticeship schemes. Meanwhile,
this new platform will enable our members to
clear obstacles of cost, time and geography to
ensure additional and essential courses can be
completed by all who need it.”
Skilled Pathways Scheme
The GGF’s Skilled Pathways Scheme (SPS)
was set up more than 18 months ago to
encourage the next generation of window and
glazing experts. It is run in partnership with Total
Support Training and GQA Qualifications, and the
first cohort of graduates are now reaching the end
of their SPS training.
Ben Hill, who recently completed his training with
Leicester Glass Company, said:“I would definitely
recommend this scheme to others as it is a great
opportunity for young people like myself to get
ahead in the industry as early as possible. It
provides you with skills and experiences that will
set you up for success in the future.
“As it has great variety in the topics, it helps you
explore different paths and find your passion. The
Skilled Pathway gave me great connections in
the trade which I was not expecting. When I have
issues or questions and I am unsure who to ask,
I have now got a vast support network of people
that can help me.”
The GGF is also investing considerably in
attending apprentice fairs in schools and colleges
across the UK.
John Mannell added: “With university fees increasing,
our industry needs to reframe the narrative around
training and qualifying in a sector that is always
looking for committed, ambitious people.”
Training ‘tsumami’ ahead
John Mannell
GGF technical officer and
training manager, John
Mannell, has warned of
an impending “human
resourcing tsunami” when
it comes to fenestration
industry training.
John said: “With declining numbers entering
the industry’s workforce, and thousands
facing the need to retrain to ensure they can
keep their CSCS cards, there is an impending
human resourcing tsunami gathering on the
horizon, affecting construction as whole but
significantly the fenestration industry. We are
already on a downward trajectory by about
6%, from 28,900 workers in 2022 to 27,200 by
2027. The GGF training platform was developed
to target this decline, giving its members the
tools to reverse the trend and implement fast,
effective training to guarantee continuing levels
of professionalism and quality standards.
“Since 2020, data shows that just 2,045
fenestration-related vocational qualifications
have been issued. In the current marketplace,
the data shows that over the next 12 months
there are over 14,000 workers either needing
new qualifications or renewing existing
qualifications. This time pressure is exacerbated
by the declining numbers of assessors.
“It comes down to having the ability to get
as many workers through as quickly and cost
efficiently as possible, minimising disruption
to installation schedules, yet maintaining high
standards in learning.”
John added: “Short term, we believe our GGF
training platform will allow members to free
up some funds for the relevant qualifications,
and in the near future, give companies the
ability to ensure all their teams have the
necessary training, for a fraction of the cost.”
Available both on desktop and as an
app for learning on the go, GGF Training
offers a modern, user-friendly interface
Contact GGF Training:
020 3026 4165
ggf.totalsupport.org.uk
PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
DECEMBER 2024 TI 17
Contract Certass TA Talk Members’ Forum
LOOKING BACK, MOVING FORWARD
Certass’ Head of Communications, Danelle Vanstone, delves into the latest topics
discussed on the Certass TA members-only Facebook Forum, as installers reflect on the
year that has passed and their hopes for the future.
As we close out another year in the glazing
industry, there’s much to reflect on. In
our Certass TA members-only forum,
conversations have been buzzing with insights from
installers around the country, discussing the highs
and lows of the year and what might be ahead. One
thing is certain: it’s been a year of mixed fortunes.
While some are optimistic, many are cautiously
awaiting what the New Year will bring.
A challenging year
For many, this past year has been challenging,
to say the least. Ongoing economic uncertainty,
manufacturing delays, and post-pandemic
customer behaviour have made life more complex
for installers. As one member put it: “Times are
challenging, given the way things are, and that’s
reflected in the amount we’ve installed this year.”
Across the board, installers are feeling the impact
of factors largely beyond their control. There’s
hope that stability will return soon, but it feels like
we’re all riding the same unpredictable wave.
Geography has played a role in installer’s
experiences. In Cornwall, for example, one
member shared they’ve not felt the same
economic pinch as others, thanks to a
solid pipeline of ongoing work. With winter
approaching, their niche market is keeping
them busy, providing a steady stream of work
that many others would envy. They noted that
fluctuations in people’s finances don’t impact
their area as much due to the demographic
of their customer base. It’s a reminder that
sometimes, success in this industry can come
down to having a strong local network and a clear
market niche.
Choosy customers
Customers have been choosier than ever.
With so many people feeling the pinch, they’re
taking longer to make decisions, becoming
more cautious with their spending, and are
Danelle Vanstone, Head of Communications, Certass
“For many, this
past year has been
challenging, to say
the least”
more sensitive to price increases. Installers are
noticing that it’s taking much more legwork to
secure contracts, a recurring theme in the forum.
The big-ticket projects aren’t as easy to lock
down, and customers lean towards repairs and
smaller jobs rather than full replacements or new
installations. One installer commented: “A lot of
repairs and glass units replaced – it’s always the
same when the public are unsure.” This cautious
consumer mindset is something we’re all likely to
have to adapt to, at least in the short term.
Political climate
The political climate is another factor being
discussed as influencing the industry. The
election and overcast budget messaging have
added another layer of uncertainty. Many
installers believe these factors directly impact
customer behaviour, with some reporting a
noticeable drop in enquiries since the election
was called. There’s a sense that customers were
waiting to see what the budget holds before
committing to any big projects.
“The phone isn’t ringing like it was last year,”
said one installer. It seems the ‘wait and see’
approach is widespread, leaving many wondering
how long this pause will last.
Despite the challenges, there are success stories.
Some installers have had a steady year, with solid
growth and even increased turnover. One member
shared they’ve doubled their turnover and profit
this year by staying focused and efficient. Being
strategic and maintaining efficiency can yield
positive results even when the wider market slows.
For others, success has come from flexibility and
diversification. An installer with a background
in building work noted that they’d shifted more
towards construction projects, bringing in steady
business when window jobs slowed down. “Still
busy with more building work, which I enjoy more
after 40 years in windows,” they shared. It’s a
testament to the adaptability that keeps many
small businesses afloat in challenging times.
Will things improve?
Looking to the New Year, the big question on
everyone’s mind is: Will things improve? Many in
the forum express hope that we’ll turn a corner,
but uncertainty remains. Still, there’s a shared
resolve to keep pushing forward, adapting, and
finding ways to thrive no matter the conditions.
For some, that means focusing on niche markets,
while others explore new services or double down
on their local reputation.
One thing is certain – the discussions happening
in the Certass TA forum highlight the strength and
resilience of the glazing community. There’s a
collective understanding that, while the road may
be rocky, having a space to share insights and
support helps us all keep moving forward.
Contact Danelle for further information:
0191 249 6434
Danelle.vanstone@certass.co.uk
18 T I DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
WINDOWS & DOORS - REIMAGINED
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21st-century performance. A fusion of tradition and
innovation, Decorio internal and external windows
and doors deliver industrial steel-look aesthetics with
unmatched durability and efficiency.
EXTERNAL COLLECTION
• Affordable steel-look aluminium
• Internal & external windows, doors, sliding & screens
• Art-deco-inspired hardware range
• Thermally-broken aluminium profiles
• 59mm slim sightlines
• Marketing support & Designated sales contact
• Nationwide delivery
Discover Decorio today –
Call us today: 01253 888 222
or email: sales@decorio-doors.com
DECORIO IS A TRADING NAME FOR AFFORDABLE WINDOWS GROUP, A LEADING UK SUPPLIER OF UPVC AND ALUMINIUM WINDOWS. THE DECORIO RANGE, ALONG
WITH THE WOOD-EFFECT UPVC BRAND TIMBERLOOK, IS SUPPLIED TO THE TRADE VIA A DEDICATED FLEET OF VANS.
Contract Trickle Vents Talk
With the Future Homes Standard (FHS)
2025 set to be introduced next year,
alongside anticipated changes to
building regulations, glazing plastic component
manufacturer, Glazpart, says it is advisable for
companies to ‘stay ahead of the game’ by making
sure they are in position to react to any changes
that could result in mandatory compliance.
BE PREPARED
With the Future Homes Standard arriving in 2025,
Glazpart urges the glazing supply chain to get ready for
potential mandatory compliance.
One forward thinking company is SWC Trade
Frames. Family run since 1989, the regional
fabricator produces more than 1,500 frames per
week in PVC-U & aluminium, offering windows,
doors, and specialist products such as lantern
roofs, shaped frames and composite doors.
From its 80,000ft 2 premises in Scarborough, SWC
Trade Frames exclusively supplies the trade and
says it has earned a strong reputation for quality,
customer support and commitment throughout
the glazing supply chain.
As a customer of Glazpart for several years –
and now a Glazpartner – SWC Trade Frames
had already found the best solution for trickle
ventilation in Glazpart’s Link Vent, before the
building regulations (Approved Document F –
ventilation) interim changes in June 2022.
Glazpart’s ‘Link Vent’ range sizes include 5000,
4000 and 2500 EQA. The vents are designed to
fully comply with building regulations, Approved
Document F1 (means of ventilation).
The Link Vent follows a clever design that is
simple and user-friendly for both opening and
closing. The innovative closing action allows the
closure plate to be positioned so that it is easy
to control and reduces draughts by directing air
away from occupants.
With smart design, easy fitting and functionality
as well as a huge choice of colours and
decorative finishes, it is clear to see why the Link
Vent is the perfect choice for SWC Trade Frames.
SWC’s Mark Catchpole
Glazpart’s Link Vent can help comply with
buuilding regulations. Inset: Dean Bradley
“My advice to all companies in the
glazing supply chain is be
prepared and be agile”
Mark Catchpole, Sales Director at SWC Trade
Frames said: “We value and support our
customers immensely, but our suppliers are just
as important. We were in a great position when
the regulations around home ventilation changed
in 2022 because we were already installing
Glazpart’s Link Vent on our profiles and therefore
fully compliant. The Link Vent’s smart design and
wide range of colours has been well received by
our customers and homeowners alike.”
Dean Bradley, Sales Director, Glazpart added:
“We are pleased that SWC Trade Frames are
Glazpartners and with our strong working
relationship. Our Link Vent range complements
SWC’s products and helps them comply with
building regulations. We are also delighted to
hear that the Link Vent is being well received
by homeowners. This is no surprise as the vast
range of colours and finishes allows the Link Vent
to blend in perfectly with the overall design of any
window or door.”
On the imminent Future Homes Standard, Dean
Bradley added: “2025 will see the Future Homes
Standard come into force. As always, the Glazpart
team is keeping well up to date with any news or
information from Government and industry experts.
In 2022, we were ready to help our customers and
the industry comply and we are ready again for
2025. My advice to all companies in the glazing
supply chain is, to avoid any compliance issues, be
prepared and be agile. If you do need any support
or advice, the Glazpart team is always available to
help our customers with any incoming legislation
and in finding solutions.”
Contact Glazpart:
01295 222400
www.glazpart.com
20 T I DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
RADLINGTON CILL | TIMBERWELD TECHNOLOGY | ASTRAGAL ‘COTTAGE’ BAR | PAS24 | TOMMY TRINDER
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delivers outstanding performance.
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• Heritage flush sash style
• Timberweld joints for heritage style
• Elegant woodgrain foils
• Heritage cill & hardware options
• U-Values as low as 1.2
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single door
• Available on Tommy Trinder Framepoint®
• Free leads in your area
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TIMBERLOOK IS THE TRADING NAME OF AFFORDABLE WINDOWS GROUP ONE OF THE LARGEST MANUFACTURERS OF PVCU
AND ALUMINIUM WINDOWS IN THE UK, SUPPLYING THE TRADE WITH WEEKLY DELIVERIES IN OUR FLEET OF 48 VANS.
Timber
WILL YOU TAKE ADVANTAGE OF
THE TIMBER RESURGENCE?
The ever-growing popularity of timber as the material of choice has created an
ideal method for installers and re-sellers to boost their businesses.
Joe Trueman, shareholder at Glyngary Joinery, explains how...
With the rising demand for sustainable
and stylish materials, timber windows
and doors are making a strong
comeback – making it a smart choice for
installers and re-sellers looking to expand their
product range and grow their business. And for
those who don’t currently sell timber, it’s the
perfect add-on to grow sales in what will be a
tough few years.
An independent study by Palmer Market
Research showed that the UK timber window
market has experienced robust growth since
2014, with a notable 17.9% rise to 739,000
frames, and a 25.4% increase in installed value,
reaching £439m. This upward trend is expected
to continue, driven by consumer interest in
sustainable and premium materials, meaning that
adding timber windows could be a real gamechanger.
Here’s why...
Tap into the eco-conscious market
Sustainability isn’t just a buzzword, it’s an
absolute necessity for the world we live in, and
today’s consumers are increasingly investing
in ecological options. From electric vehicles to
solar panels and heat pumps, homeowners are
looking at ways to get greener. This is why timber
is such an attractive choice. It’s a renewable
resource with a smaller carbon footprint than
other available window & door materials. By
offering timber, installers and re-sellers can tap
into this rising demand for sustainable building
materials and attract clients focused on ecofriendly
choices, expanding the customer base
and strengthening brand appeal.
To further capitalise on this, by partnering with a
supplier such as Glyngary Joinery, you can assure
eco-savvy homeowners that all products are
crafted from timber that has been sourced from
FSC-certified sustainable forests.
Also, all of our windows and doors are made using
Accoya wood as standard, a high-performance
material enhanced through the acetylation process
for exceptional durability and stability.
This treatment extends Accoya’s lifespan,
reducing the need for replacements and
supporting a circular economy by conserving
resources and lowering carbon emissions. And
to back up its sustainability claims, Accoya has
been named as the only building material in the
world to achieve Cradle to Cradle (C2C) Platinum
certification for Material Health.
Exceptional energy efficiency
With exceptional natural insulation, timber
windows provide excellent energy efficiency,
which is especially valuable in this modern age
of rising energy costs. Timber’s low thermal
transmittance helps keep homes warm in winter
and cool in summer, reducing energy bills.
22 T I DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
Glyngary Joinery’s Signature range offers double
glazed options with U-values as low as 1.2 W/
m²K, outperforming UK standards by about 15%.
For even greater insulation, triple glazed windows
and doors in this range achieve impressive
U-values as low as 0.68 W/m²K, 52% better than
current requirements. By promoting these energyefficient
qualities, installers and re-sellers can
attract interest from customers focused on both
sustainability and long-term cost savings.
High-end and heritage appeal
The natural beauty of timber and the
customisable finishes available make it ideal for
high-end aesthetics in heritage and premium
properties, enhancing the appeal of installations.
Modern timber windows, especially modified
woods like Accoya, offer exceptional durability
with a lifespan exceeding 70 years, providing
long-term value that attracts homeowners
seeking lasting quality.
“Timber is the perfect add-on to grow sales in
what will be a tough few years”
Additionally, timber’s classic charm is essential
for conservation projects, allowing you to
specialise in niche markets where PVC-U and
aluminium may not be suitable or even permitted.
Supporting your transition to timber
For installers and re-sellers who specialise in
PVC-U or aluminium, shifting to timber may
seem daunting. At Glyngary Joinery, we offer
hands-on training, marketing support, and
sample resources to help you make a smooth and
confident transition.
With guidance on installation techniques and
digital tools to promote timber options, Glyngary
ensures you’re fully equipped to deliver highquality
timber installations.
Adding timber to your product range isn’t just
about meeting current demand - it’s about
positioning your business for long-term growth.
By offering timber windows and doors, you’ll
not only diversify your services but also attract
clients looking for premium, sustainable solutions
that align with modern values.
Embracing timber could be the key to standing out
in a competitive market and taking your business
to the next level.
Contact Glyngary Joinery:
01925 763836
www.glyngary.co.uk
PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
DECEMBER 2024 TI 23
www.uws.co.uk
TRADE COMMERCIAL NEW BUILD
DISCOVER THE
UNIQUE ADVANTAGES
An exceptional choice of UPVC and aluminium
products. Competitive prices. Short order lead
times. And the personable service that comes
from dealing with a business that remains proudly
family owned.
Isn’t it time you partnered with a fabricator that
stands apart in name – and in nature?
Email: sales@uws.co.uk
Call: 0116 236 4656
Case Study: Roof Windows
THE EASY WAY TO MEET PART Q
Keylite Roof Windows has helped Cala to meet Part Q requirements for a semi-rural housing
development, situated in a highly sought-after area of Berkshire.
Cala Homes’ Knights Grove development
on the edge of the historic market town
of Newbury offers a selection of three,
four and five bedroom family homes, built with
‘modern family living’ in mind.
Cala Homes aims to make energy-efficient, lowmaintenance
homes in breathtaking locations,
surrounded by outstanding countryside, and
Knights Grove is no exception.
Four different house types in the Knights Grove
development feature Keylite Roof Windows’ new
Fixed Skylights, which have been designed for
roofs pitched from 10º upwards, allowing for up
to 44% more daylight than a standard centre
pivot window and a higher level of security.
Keylite’s Fixed Skylight is also compliant with
Part Q of UK building regulations and helps
housebuilders meet the latest guidance in
‘Security in dwellings: Approved Document Q’ to
help resist unauthorised access in new dwellings.
The purpose of Part Q is to make a window
sufficiently robust to resist its ability to be levered
open or from the glass pane being removed intact
from the window frame. The aim is to make
the opportunist burglar give up these means of
gaining access and either leave or have to break
the glass to gain entry.
Specially designed
Offering ‘forward-thinking’ premium homes
with the aim to achieve net-zero carbon homes
by 2030, Cala Homes has been a solus Keylite
installer for many years and the Fixed Skylight
was specially designed from collaboration and
feedback from Cala.
Keylite’s Hi-Therm high performance glazing and
Deep Tile Flashing was also specified for the
development.
Lewis Scott, National Account Manager for Keylite,
added: “Our Fixed Skylight takes the headache out
of compliance by offering a straightforward solution
for housebuilders needing a secure roof window
unit that performs as low as 10º.
“The product’s seamless integration into any
construction project also brings a higher level of
security to a property and is BBA tested and approved
– providing extra security and peace of mind.”
Ideal for installers
All of Keylite’s roof windows offer unique USPs
as standard, such as factory pre-installed Flick-
Fit brackets, which are ideal for installers; and
the Integrated Expanding Thermal Collar, which
appeals to housebuilders and architects for
its ‘straight out the box’ solution to enhanced
thermal performance.
Part of the Keystone Group, the UK’s largest steel
lintel manufacturer and Europe’s fastest growing roof
window manufacturer, Keylite is a multiple awardwinning
established and certified manufacturer,
that prides itself on quality and innovation.
Keylite Roof Windows and flashings are covered
by a 10-year guarantee, with up to a 20-year
guarantee on Polar White PVC Roof Windows.
Keylite also offers a range of Conservation Roof
Windows for traditional or renovation projects.
Keylite Roof Windows:
01283 200 158
www.keyliteroofwindows.com
26 T I DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
Stand out
with Mercury
Elevate your door projects with the sleek versatility of
aluminium sliding doors or the expansive qualities of bifold
options, all backed by Mercury’s commitment to quality and
competitive turnaround.
Bifold Doors
Sliding Doors
Designer Doors
Heritage Doors
Entrance Doors
Commercial Doors
T: 01452 383 344
E: sales@mercuryspecialistframes.co.uk
www.mercuryglazing.co.uk
Mercury Glazing Supplies Ltd Unit E1, Goodridge Business Park, Goodridge Avenue, Gloucester, Gloucestershire, GL2 5EB
Updates
QUICKSLIDE SCORES TOP MARKS IN QUALITY AUDIT
Quickslide has received a perfect score during its latest audits for both PVC-U and aluminium
products, cementing the fabricator’s solid reputation for quality and compliance.
The rigorous auditing process uncovered not a single non-conformity, a testament to the thorough
standards and checks embedded in Quickslide’s operations.
The detailed audit involved an extensive review of how Quickslide adheres to product standards and
regulations, including a comprehensive factory walk-through to observe the procedures in place to
ensure every product leaving the factory is compliant and top quality. From initial processing to final
product inspection, the auditors left no stone unturned in assessing the fabricator’s ability to deliver
consistent quality. Following the audits, Quickslide has once again been awarded its QCC mark.
www.quickslide.co.uk
A GENIUS MOVE FOR THE WINDOW CO (CONTRACTS)
L-R, David Thornton and David Eagle
Award-winning installer, The Window Company (Contracts), has once again chosen Genius PVC Trade Frames
for a major project, this time utilising Genius’s new Deceuninck range.
David Thornton, Chairman of The Window Company (Contracts), explained the decision: “We’ve partnered with Genius
since their inception, starting with their Kömmerling offerings in 2019. Their consistent reliability gave us the confidence to
choose them for this substantial housing association contract, spanning five to six years, using their new Deceuninck range.”
The Deceuninck system impressed The Window Company (Contracts) with its distinctive grey gasket and highquality
hardware, as well as its superior energy efficiency and extensive colour options.
David added: “David Eagle and his team at Genius are true experts in window fabrication. Their research into new
products and attention to detail is always impressive.” www.geniuspvc.com
SWITCHING TO SHEERLINE PAYS OFF FOR WINDOWISE
Founded in 1997, Windowise (Phoenix Windows) has been fabricating aluminium products
alongside PVC-U systems since it launched. However, earlier this year, the company made the
decision to switch to Sheerline after receiving a ‘horrendous’ service from its previous supplier.
Andy McCord, Windowise Managing Director, said: “I think everyone knows, you don’t swap suppliers
for no reason – it’s a big undertaking to switch. But the constant false promises and letting me down
meant I was letting my customers down. It was the service and delivery – it was horrendous, and there
was no sign of it getting better. So, I took the plunge and swapped suppliers.
“With Sheerline, it’s the complete opposite – it’s one of the best decisions I’ve made,” he added.
www.sheerline.com
PROFILE 22 SELECTED FOR £3M REDEVELOPMENT
More than 100 Profile 22 windows from Epwin Window Systems were selected for a £3m
redevelopment project in Norfolk.
Crown House in Great Yarmouth was originally constructed in the 1970s and for many years was
home to an Inland Revenue office. With its prime position and views of the river, Norfolk Broads and
sea, the building presented an attractive option for conversion from office space into housing.
On the building’s side elevation, 10 top-over-fixed casement windows featured bespoke gable frames,
creating a visually striking appeal. Additionally, to brighten the internal landings on each floor, five threepane
fixed frame windows each 3.4m x 2.7m were installed. A concealed trim was used to maximise
the sightlines and light levels. Large casement windows were also specified, featuring two opening
sashes next to a fixed light, each measuring 3.4m x 1.5m. www.epwinwindowsystems.co.uk
28 T I DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
Eurocell has successfully collaborated with Biffa for the trial of a new PVC-U waste management scheme, designed
to tackle one of the construction industry’s major sustainability challenges.
Launched in February 2023 in the NE28 postcode region, the trial has now achieved 195 collections from traders, with
more than 25 tonnes of PVC-U recycled. This closed-loop recycling process is actively reducing carbon emissions and
supporting a circular economy by reclaiming valuable raw materials that would otherwise end up in landfill. Eurocell worked
with smaller traders and collections could be booked alongside new product orders. Collected PVC-U was then consolidated
at hubs and transferred to Eurocell’s recycling facility, where materials were repurposed into new products.
Samantha Wood, Corporate Account Manager at Biffa said:“Our collaboration with Eurocell is a prime example of how
we can support a closed-loop recycling system that keeps valuable materials out of landfills and contributes to a greener
future.” biffa.co.uk
For further window updates visit www.total-installer.co.uk
WASTE MANAGEMENT TRIAL HAILED AS A SUCCESS
30-YEAR WARRANTY ON NORDAN STORMGUARD
NorDan UK’s StormGuard windows will now be supplied with a 30-year warranty as standard.
Designed for harsh Scandinavian winters, StormGuard features robust internal gearing and a simple three-handle
tilt-and-turn locking system that makes the window safe, secure and airtight, while still being easy to use and maintain.
With timber at the core, StormGuard has significantly lower embodied carbon values than PVC alternatives, while its
design helps keep homes warmer, helping to reduce both energy bills and carbon emissions.
Craig Greenwood, MD of NorDan UK, said: “Over eight million StormGuard windows have been sold since its launch in
1962 with hardly any callbacks. Many are still in use and some even have a second life after being repurposed into new
buildings. We are proud of the StormGuard design and track record and felt we needed to give it the ultimate backing, which
is why each new StormGuard window now comes with a 30-year warranty.” nordan.co.uk/landing-pages/stormguard
VICTORIAN SLIDERS SCOOPS INDUSTRY-VOTED AWARD
PVC-U sash window manufacturer, Victorian Sliders, was recently named Vertical Sliding
Window Company of the Year at the 2024 National Fenestration Awards (NFAs).
The awards ceremony, held at Doncaster Racecourse, saw attendance from many leading companies
in the glass and glazing industry, competing across categories such as Fabricator/Manufacturer of the
Year, Installer of the Year, and Innovation of the Year, showcasing the breadth of excellence in the sector.
Nick Evans, CEO of Victorian Sliders, commented: “We’re honoured to receive this recognition. It’s
a testament to the hard work and dedication of our entire team, who consistently strive for excellence
in everything we do. This award reflects our commitment to producing high-quality, innovative sash
windows that meet the evolving needs of our customers.” www.victoriansliders.co.uk
FRAME FAST SHOWCASES KUBU AT OPEN DAY
Installers and representatives from new-build developers recently attended Frame Fast’s October Open Day
to learn about the latest advancements in smart security and tour its dedicated aluminium showroom and
manufacturing facility.
Derby’s largest trade fabricator has partnered with Kubu, with all doors and standard windows now
manufactured to be compatible with the smart security system. The Kubu team were in attendance at the open
day, giving presentations on its benefits and explaining how it provides customers with even greater sales
opportunities. Kubu enables homeowners to check the status of their windows and doors through a simple mobile
app, providing real-time updates and alerts.
Nigel Leivers, Frame Fast MD, said: “We’ve always focussed on supporting installers and builders in the East Midlands
and this was a great opportunity to connect and share the benefits of Kubu.” framefastuk.com/kubu-smart-security
PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
DECEMBER 2024 T I 29
Engineered Doors
THE DOOR TO A NEW ERA?
RegaLead and Aluplast have combined their strengths to offer an advanced engineered
door that, both parties claim, has the potential to redefine the market.
Over the years, RegaLead has broadened its
product range, supplying everything from
lead films to composite door components.
Customer interest in engineered PVC doors began
with requests for decorative glass but soon
expanded into panel options that mimic the look
of traditional timber doors.
By creating a suite of products that transform
PVC doors into timber or aluminium-look
alternatives, RegaLead is responding to a growing
market trend where installers and fabricators
seek control over door manufacturing.
“A key driver in this shift is the rise of highquality
foils that can give PVC doors a realistic
timber or aluminium appearance,” said Guy
Hubble, Joint Managing Director at RegaLead.
“These innovations allow PVC doors to reinvent
themselves, appealing to a wider audience.”
Aluplast’s expertise in colour and foil finishes
complements RegaLead’s decorative focus,
according to Ian Cocken, Director of Sales and
Marketing at Aluplast. Aluplast has been a leader in
promoting unique, textured foil finishes, such as its
Aludec and Woodec ranges, which provide a matte
look that convincingly emulates timber or aluminium.
“The demand for visually appealing, durable
doors is there,” Ian said. “This partnership
allows us to offer PVC doors that look like wood
or aluminium but at a much more accessible
price point. When I show this to customers, they
immediately see the value, expressing interest in
a product that’s unique in the market.”
The collaboration is designed to make the
transition into engineered doors straightforward
for fabricators. RegaLead has created a package
that includes a range of components - decorative
glass, flat panels, and unique finishing options,
including raised and fielded panels and bolection
mouldings, which provide a classic timber look.
Fabricators simply provide their panel dimensions
to RegaLead, and the custom-sized components
are delivered, ready for assembly.
“The goal is to make it as simple as possible,”
Guy explained. “All the fabricator needs to do is
send the panel or aperture size, and we supply
everything needed to create a beautiful, highquality
door.”
Easy offer
Ian highlighted that this streamlined approach
benefits fabricators who are eager to enter a new
market without the complexities often associated
with door customisation. “RegaLead has done
the hard work in simplifying the process, which
means our fabricators can offer engineered doors
as easily as they would standard PVC doors.”
RegaLead and Aluplast showcased the engineered
doors at the recent Glazing Summit, where
the response from industry professionals was
overwhelmingly positive, with visitors eager to
learn more. Plans are underway to further highlight
the engineered doors at the next FIT Show.
Understanding the importance of marketing
support for their partners, RegaLead has created
a comprehensive package for installers. The
company has developed brochures, software
compatibility for visualisers, and other tools to
make the selling process straightforward.
“There are so many options available today that
we have to make it easy for installers to sell
engineered doors effectively,” said Hubble. “We
want to make sure that our product isn’t just
innovative but also simple to communicate and
market to end consumers.”
For both companies, the partnership represents
a win-win: Aluplast’s profile systems enhance
RegaLead’s decorative components, while
RegaLead’s engineered doors open new
opportunities for Aluplast’s fabricators. Together,
they aim to offer installers a truly unique product
with significant margins – something Ian believes
is essential in today’s competitive market.
“If you want to capture margin in this industry, you
need to offer something that stands out, something
you can’t find anywhere else. And that’s what
we’re doing with these engineered doors.”
With this collaboration, RegaLead and Aluplast
have not only created an innovative product but
have also forged a path for greater accessibility
and ease of adoption within the industry, making
it simpler for fabricators and installers to offer a
high-quality, customisable door option that holds
its own in a saturated market.
To find out more go to: www.regalead.com/
engineered-door-components/.
Contact RegaLead:
0161 946 1164
www.regalead.com
30 T I DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
ENGINEERED
DOOR
COMPONENTS
Decorative Glass
Panels
Bolection Mouldings
Decorative Mouldings
Raised and Field Panels
PVC DOORS
REIMAGINED
The ONLY Integrated
Solution For Engineered
PVC Doors
RegaLead Limited
Columbus House I Altrincham Road
Sharston I Manchester I M22 9AF
Telephone 0161 946 1164 I Fax 0161 946 1033
Email sales@regalead.co.uk I www.regalead.com
Composite Doors
WHAT WERE THE TRENDS OF 2024?
As Distinction Doors celebrates 20 years in business, Marketing Manager, Emma
Fowlds, reflects on this year’s best-selling door styles, glass designs and colours.
nxt-gen Craftsman, Distant Blue, Monza
Composite doors have transformed the
British entrance door market. In the early
days, performance and security were
undisputed product highlights. Over time however,
it’s the endless array of styles and colours which
have captivated consumers.
Best-selling door styles
Models from our Signature Collection have
dominated our order book in 2024; proof that
these classics will always stand the test of
time. Our Esteem, Elegance, and Rustic Renown
Collections have all been best-sellers. Both
Esteem and Elegance feature twice in this year’s
top five as they appear in both standard 44mm
and nxt-gen.
Excitingly, it is the first time a nxt-gen door style
has been number one and occupied two positions
inside the top three, marking a significant shift
change due to increased consumer demand for
flush products and appreciation of Distinction’s
exclusive flush-fitted beaded system and moulding.
Two standard 44mm door styles make up the
remainder of the top five – Elegance in fourth and
Rustic Renown in fifth. All five door styles have
been consistent best sellers in recent years.
2024 – the year of nxt-gen
This year, four of our seven nxt-gen models feature
inside the top ten. This is one more than in 2023.
Our nxt-gen Craftsman has risen from 12 th to
Eclat, Distinction Grey, Palma
10 th place, just below nxt-gen Eclat Arch in ninth.
Outside of the top 10, nxt-gen Eclat has also
moved up two places, from 14 th in 2023 to 12 th .
Best-selling glass
This year, decorative glass sales were dominated
by Palma, Kara, Aspen, Lunna and Scotia.
Consistently high performers, these classic
designs have enduring appeal. Our best-selling
decorative glass design, Palma accounts for
almost 13% of sales.
It’s 12 months since we launched our Chatsworth
and Wentworth obscure glass designs and sales
continue to exceed expectation, with Chatsworth
proving to be the most popular choice. Both
combine satin glass with clear border detailing
and meet a demand for clean, simple, and
contemporary glass designs.
Top-selling colours
Predictably, our best-selling paint colour is
Anthracite Grey. Having captured the top spot
several years ago, it remains resolutely ahead of
the pack. However, we are seeing a move toward
softer, more natural neutrals – as proven by
Agate Grey, now our second most popular colour.
Grey is currently trending on social media, with
home renovation accounts dominating our feed
with more neutral, simple tones.
Black and grey still dominate our top 10, while
Distinction Premium Chartwell remains static in
Classical Half Glaze, Lunna
fifth. Yet, there is a pop of colour here and there.
We have seen blues as a favourite this year with
people opting for Distant Blue RAL 5023, Duck
Egg BS 16 C 33 and Porcelain Blue BS 20 C 33.
Looking ahead
With our Grandeur Collection – an improved
range of 70mm door styles – now available, we’re
excited to see how customers and homeowners
respond in 2025.
This collection presents a real opportunity
for upselling and will create opportunity with
those who are looking to significantly upgrade
their homes - the doors are nearly 50% thicker
than our standard composite door and deliver
increased thermal efficiency and security,
alongside premium styling.
Customers can also expect us to keep pace
with colour and glass trends in 2025, as we
continue to review and develop our paint palette
and decorative glass range to reflect forecasted
trends and changes in consumer demand.
Do you want to start 2025 on the front foot?
Choose a proactive and progressive composite
door supplier. Get in touch to find a Distinction
Doors fabricator today.
Contact Distinction Doors:
0345 2000 816
distinctiondoors.co.uk
32 T I DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
Sliders & Bi-folds
SLIDE OR FOLD?
Both sliding and bi-fold doors present unique benefits to modern spaces, but what are the
differentiators and key considerations when making a selection between the two? David
Knollman, of sliding and folding door hardware supplier, Brio, explores further.
Pictures courtesy of Mumford & Wood
Panoramic views, superior natural light and an
improved flow between indoor and outdoor
living - it’s clear why so many embrace
sliding and bi-fold door applications in their living
spaces. Yet, as many look to add value to their
buildings, perhaps less clear is how to choose
between the two door types when comparing them.
Sliding and folding door features are often used to
enhance the style and layout of modern spaces.
On the surface, the choice between sliding
and bi-fold doors may seem like it hinges on
personal preference only. In fact, there’s much
more to consider than style, with the unique
characteristics of both systems offering a wide
range of benefits related to the door’s operation,
placement and functionality.
To fold or slide
Noticeably, the main difference between sliding
and folding doors is in the way that they open
and close. Bi-fold doors are typically made of
several panels (usually between two and seven)
and are connected by a series of hinges and
a concealed track running along the floor or
ceiling. When opened, bi-fold panels will fold
back on themselves, concertina-style, revealing
a complete opening and stacking together in
the process. As a result, bi-fold doors are ideal
for high-traffic areas where ease of access is
important and there is a small amount of space
available for panels to be stacked.
Sliding doors, on the other hand, are usually
constructed of fewer and larger panels. As such,
even when closed, a sliding door feature can
provide clearer, uninterrupted views, which is
fitting for those with access to year-round idyllic
scenery. When operated, the panels of a sliding
door will open, usually on the internal side of
a fixed panel or wall. In doing so, users have a
tidier opening, free of stacked panels that would
otherwise take up space, which is useful in
more compact areas of the home. When pressed
for space at the side of the required opening, a
‘telescope’ opening can also be utilised, which
consists of narrower panels that require less
space at the side of the door.
Attention to detail
In any case, sliding and bi-fold door applications
can offer superior functionality, visual appeal
and space-saving capabilities when compared
with traditional swing doors. These universal
benefits have encouraged a growth of options in
sliding and folding door systems, and alongside
the different sizes, styles and configurations,
it’s important to consider where a door may be
placed and who may be using it.
With exterior doors for example, a bi-fold system
with single open access may offer greater ease
of access into the outdoors, regardless of setting.
Bi-fold door applications can open outwards or
inwards and may be applied to both large and
small openings. Where fully open bi-fold doors
are useful in larger settings or group gatherings,
‘traffic’ door configurations allow users to move
through a single panel and remove the need to
fold each panel back. In comparison, external
sliding doors offer a straightforward solution for
all requirements, whereby users may simply slide
their door open to the amount that’s required at
the time.
Inside, both folding and sliding door features
can elevate the visual appearance of a building,
with spaces made to feel more open and airier.
Alternatively, during winter spells, spaces can
become cozier by closing off entire rooms and
prioritising warm working and living areas.
For those on the fence, it’s essential to review
what may be best suited to the building by taking
into account the whole picture and not only opting
for a stylised approach.
Decision makers are urged to review these
key considerations when making their choice,
ensuring their chosen hardware is also practical
in application.
Contact Brio (part of Allegion):
0330 8080 617
briouk.com
34 T I DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
DECK THE HALLS
WITH UNIBLINDS ®
Sleek Integral Blinds and seamless installations
at the top of everyone’s wish list
T 0113 277 8722
E sales@morleyglass.co.uk
Updates
DOORCO STRIVES TO BE THE 'ONE' WITH NEW INITIATIVE
DoorCo says its drive to be the ‘ONE’ is more than just offering all the composite door
components the market needs, it’s about service too.
Ben Aspinall, DoorCo’s Commercial Director, said: “Our aim is to offer world-class service levels that
support the great products, helping our customers to enhance their businesses. With DoorCo, you can get
everything you need from one supplier...
“Lots of suppliers claim to be a ‘one stop shop’ but very few can deliver on this in the way DoorCo can.
The launch of ONE aims to celebrate the variety we have created under one roof and the versatile offering
we have developed with our partners over the years so collectively, we can continue to lead the market with
outstanding composite doors.” www.door-co.com
SHEPLEY ADDS REHAU'S SLINOVA TO ITS PORTFOLIO
Trade fabricator Shepley Windows has added the REHAU SLINOVA slimline sliding door to its
portfolio of Visage products, helping its trade customers expand their offering to homeowners.
The Manchester-based fabricator recently started making the state-of-the-art sliding door, which
has been designed to meet the demands of modern living and is in response to growing homeowner
requests for natural light and a seamless connection to outdoor spaces. SLINOVA slimline sliding doors
can be installed as a traditional sliding door, entrance door, or door to a conservatory, and are a perfect
fit for REHAU’s window system, offering continuity of product across larger specifications.
Ian Griffiths, Managing Director at Shepley Windows says: “We’re excited about the introduction of the
SLINOVA slimline sliding door to our range and the benefits we can offer to our customers.”
www.shepley.com
EMPLAS ADDS THIRD COMPOSITE DOOR COLLECTION
Emplas has added the popular BRiTDOR composite door collection to its door offer – its’ second new
composite door launch this year, and the third in its composite range.
Available in a wide range of door options including three new exclusive styles, the 44mm solid timber core
BRiTDOR is designed to support installers in maximising opportunities in the composite door mid-market.
This includes the Traditional Collection, a range of classic composite door styles including cottage doors;
the Contemporary Collection; and premium Designer Collection, plus a comprehensive choice of glass.
Available in slab size 914 x 2095 to allow for taller and wider entrance ways, in 17 unique colours, the
BRiTDOR range features an ultra-advanced Thermoplastic Coolskin outer layer, which reflects heat, lowering
tolerances, making door setting simpler and significantly reducing the risk of callbacks. www.emplas.co.uk
NEW SLT TEAM SET TO DELIVER FOR ENDURANCE
Endurance Doors has created a new team to act as a catalyst in its continuing success.
The SLT, or Senior Leadership team, sits just below the composite door manufacturer’s executive management
and is uniquely placed to maximise communication, collaboration and engagement across the business.
“The SLT is a multi-faceted group of senior professionals with a 360° view of our operations” explains
Stephen Nadin, Managing Director at Endurance Doors.“It brings together different heads of function to create
a melting pot of ideas and a launch pad for further innovation. It also acts as a valuable conduit helping to
facilitate cooperation and the free flow of information and ideas in all directions - whether that’s vertically
between leaders and teams, and vice versa, or laterally between departments.”
The members of the Endurance SLT are drawn from areas across the business including operations, customer
experience, sales, marketing, technical, business systems, procurement and finance. www.endurancedoors.co.uk
36 T I DECEMBER 2024
PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
Heritage Trade Frames has teamed up with Brisant Secure, makers of the Ultion lock, to make sure its
customers’ doors are equipped with what it believes to be ‘the best protection on the market’.
Last year, the discovery of two new attack methods revealed previously unknown vulnerabilities in most door locks,
with the British Standards Institution (BSi) introducing stricter PAS24 standards to keep homeowners protected.
After conducting its own tests, the team at Heritage was highly impressed by the Ultion lock with ALPs technology.
“We take security seriously because we know our customers do too. This lock isn’t just ahead of the game, it’s the gold
standard. It’s built to protect against everything burglars can throw at it, and then some.” said Paul Culshaw, Managing
Director at Heritage Trade Frames. Locks with ALPs technology are designed to offer ‘unmatched protection’ against every
known attack method, including the newly identified thermal manipulation and twist techniques. www.ultion-lock.co.uk
For further doors updates visit www.total-installer.co.uk
OFFERING 'THE GOLD STANDARD' OF LOCKS WITH ULTION
LISTERS ADDS SHEERLINE'S CLASSIC HERITAGE DOOR
Sheerline’s Classic Heritage Door has been added to Easy Connect, Listers’ quick quoting software.
As one of Sheerline’s key fabricator partners, Listers has been supplying the aluminium range since it was
launched. The fabricator has added the Classic Heritage Door for several reasons:
First, there was significant demand from Listers’ customers for a steel-look, heritage product that looked great
while offering compliant U-values. Second, this style of product is on trend, particularly in black, which is being
driven by contemporary renovation shows. Third, it’s a highly versatile product. It can be installed as an external
or internal door – with the latter becoming popular as homeowners look to partition their living space.
Sheerline says the style lends itself to ultra-modern developments with exposed brickwork and steel features,
but is also suitable for sympathetic restoration projects within a conservation area. Now available for quick
quotes via Easy Connect, installers can generate instant quotes any time, from anywhere. www.sheerline.com
DISTINCTION BRINGS A TOUCH OF GRANDEUR
Distinction Doors has introduced the Grandeur Collection – an improved range of 70mm door styles which
deliver increased thermal efficiency and security alongside ‘luxe styling’.
Distinction says the collection ‘takes the essence of the company’s former 70mm double rebated door range and
elevates it’, with more door styles and glass designs, as well as a new slab with the added feature of a security board.
Emma Folwds, marketing manager for Distinction Doors, said: “This is an important step in helping our fabricators
and their customers make the most of premium opportunities. There is growing demand for larger, more substantial
doors – driven largely by the steel and aluminium door market, and we’re pleased to offer an attractive, high-quality
alternative. The Grandeur Collection will enable customers to upsell and also target homeowners who are looking to
significantly upgrade their homes.” www.distinctiondoors.co.uk
OPPORTUNITY KNOCKS WITH IRONMONGERYDIRECT
IronmongeryDirect has added a huge selection of door furniture to its range.
The new additions from leading brands such as Jedo, Carlisle Brass, Arrone and M Marcus include door knockers,
letter plates, bells, door viewers, fire rated door handles and security chains. With over 130 products added in a
variety of finishes –trade professionals will be able to find a suitable solution to meet any project specification.
Roland Etheridge, Category Manager from IronmongeryDirect, said: “We have an incredibly diverse range when it
comes to door furniture, with our latest additions giving customers even more quality products to choose from to
complete their projects.”
Customers can order by 9pm for next day delivery (4pm on Saturdays) or choose Click & Collect from over 10,000
DPD parcel shops nationwide. To find out more about IronmongeryDirect’s new door furniture hardware, please
visit: www.IronmongeryDirect.co.uk/browse/new
PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
DECEMBER 2024 T I 37
Contract The Kubu Talk Column
THE GIFT THAT KEEPS ON GIVING
Whether it’s the fabricator, the installer, the salesperson or the homeowner, there’s
something in it for everyone when it comes to smart tech, says Kubu’s Marc Henson.
As I was rushing around the shops trying
to avoid the fights and grab myself the
customary bargain TV the other Friday, I
couldn’t help wondering where on earth this sales
frenzy and ‘gotta buy today’ attitude has suddenly
appeared from.
It wasn’t that long ago that Black Friday was an
entirely American phenomenon. The Friday after
Thanksgiving. The domain of turkey-fuelled bargain
hunters. Somehow in just a few years, this crazy
shopping spree has carved itself a permanent spot
on the UK retail calendar. But how?
In part, it’s thanks to the globalisation of sales
platforms like Amazon, which made those ‘toogood-to-miss’
deals accessible across the pond.
But the real reason, I think, is much simpler: A
good sales and marketing tool is a good sales and
marketing tool, no matter where you are or what
you’re selling, and retailers aren’t exactly known for
missing out on a good profit-maker, are they?
I was recently speaking with one of our
customers, let’s call him Joe (because that was
actually his name!).
A successful window and door installer, Joe
shared that while he appreciates making an
extra tenner or so per window by selling Kubu
Smart Sensors, it isn’t his primary motivation for
offering them: “I mean, it’s nice and all, but it’s
not where I make my money…”
That got me thinking. For Joe, the true value of
Kubu isn’t about the immediate upsell. Instead, it’s
about something far more powerful: differentiation.
“...What it DOES do, is increase the interest in
my business over others in the area, meaning I
convert more, and ultimately make much more
money that way…”
New innovations – such as smart tech – aren’t
just product features, they’re sales and marketing
tools that give fabricators, installers, and sales
teams a unique edge in a competitive market.
The power of differentiation
In an industry where customers often compare
quotes side by side, adding a feature like
Kubu Smart Security isn’t just about delivering
value to the end user, it’s about standing out.
Differentiation is the key to closing deals, and
smart tech is currently one of the most effective
ways to achieve this in fenestration.
In sales and marketing, there’s a theory we use
called the ‘value stack’. The theory says that
different aspects of a product or service should
appeal to different stakeholders at varying points
in the sales process.
This layered value creation explains why Kubu
resonates with so many. It’s not just a product;
it’s a multi-faceted tool that delivers benefits
throughout the sales funnel, from the fabricator
and installer to the salesperson and, ultimately,
the homeowner.
A tool for every stage of the sales process
Let’s break it down:
For fabricators: Kubu’s smart sensors are now
being fitted as standard by many fabricators,
transforming their offerings from traditional doors
and windows to smart doors and windows. This
approach doesn’t just meet market demand
but anticipates it, ensuring they stay ahead of
competitors.
For installers: Our Pro Installer scheme helps
businesses integrate smart tech seamlessly into
their operations. It’s designed to make the transition
simple, providing technical support, training, and
marketing resources so installers can offer Kubu
confidently, enabling them to increase conversions
and average order values. And yes, there’s the
bonus of making a little extra per unit too.
For sales people: We’re currently gearing up
to launch a brand new Sales Person Rewards
Scheme, offering cash bonuses and incentives
directly to those on the front line. It’s our way
of ensuring that everyone involved in the sales
journey feels the benefits of offering smart
solutions like Kubu.
For homeowners: At the end of the chain is the
homeowner, who gets an incredible smart security
system that provides total peace of mind. Knowing
their windows and doors are secure, or getting
real-time notifications when they aren’t, is a gamechanger
in how they interact with their home.
Layer upon layer
This tiered value proposition is why Kubu
represents more than just a product. It’s a
catalyst for sales, a point of differentiation, and a
way to future-proof businesses in an increasingly
smart-driven market.
So, as you consider the challenges of standing out
in today’s competitive market, just remember:
That extra tenner sure is nice - but the real value
lies in what Kubu enables you to do. Because
Kubu truly is the gift that keeps on giving.
Talking of gifts, from all of us here at Team
Kubu, I would like to wish you all a very happy,
prosperous and most importantly Smart
Christmas and New Year!
Be Smart. Work with Kubu.
Contact Kubu:
0330 555 9545
getkubu.com
38 T I DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
Now
Kubu
Kubu Smart Security
Your Front Door is Unlocked
BEST COMPONENT
SUPPLIER ‘23
BEST NEW
PRODUCT ‘23
BEST WINDOW
COMPONENT ‘23
BEST DOOR
COMPONENT ‘23
BEST MARKETING
CAMPAIGN ‘22
Kubu is a multi-award winning range of high-security Smart
sensors that fit seamlessly into your doors and windows, and
integrates with other Smart Home devices to create a next
generation perimeter alarm system that is simple to fit, and
provides added value for the fabricator, installer or property
developer with virtually no additional cost.
To find out more about how working with Kubu can add value
to your business:
Visit: getkubu.com/trade or email: sales@getkubu.com
Be Sure It’s Secure, with Kubu
The Sketch
FEELING FLUSH
This edition of The Sketch, from software specialist Tommy Trinder,
reveals the latest stats on flush casement windows...
40 T I DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
” Our sales have
risen 20% in six
weeks with
Tommy Trinder.”
Chris Nelson
West Cornwall Plastics
...and it’s as simple as
sketching on a pad.
book a demo - www.tommytrinder.com
Contract The View Talk from Certass TA
DEALING WITH DIFFICULT
Certass’ Head of Communications, Danelle Vanstone, suggests some strategies to help
create better outcomes when it comes to those challenging customer interactions.
We all know that customers can be
demanding – sometimes even difficult.
With bespoke windows and doors often
being a significant investment, homeowners
can be anxious about getting the best value and
outcome. But here’s the thing: approaching each
interaction with resilience and a positive mindset
can transform challenging situations. When
you’re able to manage your own mental health,
you project confidence and control, which helps
customers feel safe and secure.
When you’re mentally resilient, you can stay calm
in tense moments, answer questions when they
arise and avoid taking interactions personally.
Customers notice this calmness, and it reassures
them. Imagine two scenarios: in one, a challenging
customer is met with irritation and defensiveness;
in the other, they are met with composure, have
their questions answered patiently, and feel
genuinely listened to. The latter leaves a stronger
impression of professionalism and care.
Customers often approach installers with a level
of uncertainty and fear, especially when dealing
with expensive, bespoke products. They may come
across as difficult because they feel out of control.
By understanding their perspective, you can keep
yourself grounded and create an environment
where customers feel heard and reassured. This
builds trust, making them more cooperative and
open to your guidance.
Understanding their position is only one part of
the equation; putting practical steps in place to
manage interactions is another. Here are some
techniques to help you maintain control, project
professionalism, and protect your mental wellbeing.
1. Set clear boundaries
Boundaries protect your mental health by setting
limits on what is acceptable. When a customer
is overly demanding or critical, gently but firmly
redirect the conversation. E.g., if a customer is
pushing for something you can’t deliver, try saying:
“I understand that’s important to you, and I want
Danelle Vanstone, Head of Communications, Certass
“Customers often
approach installers
with a level of
uncertainty and fear”
to make sure we’re on the same page. Let’s focus
on what we can achieve together and find the best
option within those choices.”
2. Reframe concerns as opportunities to
build trust
Customers often react negatively out of fear or
insecurity. They’re making a significant financial
commitment and want everything to go smoothly.
Rather than viewing their questions or concerns as
criticisms, see them as opportunities to build trust.
Respond with empathy by saying:
“I can see that you’re keen to get this right,
and we’re here to support you. Let’s go over
any questions you have to make sure you feel
comfortable with the process.”
3. Focus on solutions
When customers raise issues, it’s easy to feel
frustrated. Instead, acknowledge the problem and
steer the conversation towards a solution. E.g.,“I
understand this isn’t quite what you expected.
Here’s what we can do to make sure you’re happy
with the final result.”
4. Use positive language
Positive language makes a big difference in
customer interactions. Rather than saying “no” or
“I can’t do that,” try using constructive phrases:
• “What I can do is…” – keeps the focus on
solutions.
• “Here’s how we can achieve that…” –
reassures the customer that you’re working
to meet their needs.
• “I’d like to go through this with you to
ensure you’re happy…” – reinforces that
their satisfaction is your priority.
5. Listen and show empathy
Sometimes, customers simply need to feel heard.
Practice active listening by allowing them to
express their concerns fully before responding.
Show empathy by acknowledging their feelings:
“I understand why this might be concerning, thank
you for sharing that with me. Let’s talk about how
we can address it.”
6. Take a pause
If you start feeling frustrated, take a pause to
centre yourself before responding. A brief pause
allows you time to respond thoughtfully rather
than reactively. This projects control and keeps the
interaction positive.
In an industry where bespoke products can trigger
customer anxiety, installers who approach their
work with resilience, patience, and empathy will
stand out. When customers see that you’re calm
and professional, they’re more likely to trust you
and respect your expertise. This leads to smoother
interactions, fewer conflicts, and ultimately, a
stronger reputation for excellent service.
Remember, customers are often difficult because
they’re nervous about making a costly decision.
By prioritising good relationships, you’ll be better
equipped to handle challenges that come your way.
Surely, that’s a win for both you and your business.
Contact Danelle for further information:
0191 249 6434
Danelle.vanstone@certass.co.uk
42 T I DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
LOOKING FOR THE RIGHT SUPPORT?
YOUR TRUSTED PARTNER
IN THE TRADE
Join today
for expert
support
for your
business
Visit www.certass.co.uk
Email info@certass.co.uk
Call 0191 249 6434
Contract Taking Account Talk
DOMESTIC REVERSE CHARGE VAT:
WHAT INSTALLERS NEED TO KNOW
Simon Jarman, CEO of Clever Bean Accounting, breaks down the concept of Domestic
Reverse Charge VAT, explains when it applies, and provides guidance for common
scenarios faced by installers.
If you’re an installer in the window and door
industry, you may have come across the Domestic
Reverse Charge (DRC) VAT rules but aren’t quite
sure when or how they apply. Introduced to combat
VAT fraud in the construction industry, the Domestic
Reverse Charge fundamentally changes how VAT is
handled for certain transactions. Getting it wrong can
lead to costly mistakes, so it’s crucial to understand
when the Domestic Reverse Charge applies and,
more importantly, when it doesn’t.
What is Domestic Reverse Charge VAT?
The Domestic Reverse Charge VAT shifts the
responsibility for accounting for VAT on certain
construction services from the supplier (you, the
installer) to the customer. Instead of the installer
charging VAT on the invoice, the customer must
account for the output VAT normally charged by the
supplier. This measure was introduced to tackle
“missing trader” fraud in the construction sector.
Which VAT rates does the VAT reverse charge
apply to?
The VAT Domestic Reverse Charge applies to
construction services that are subject to both
standard-rate (20%) and reduced-rate (5%) VAT. It
does not apply to any zero-rated or exempt supplies.
When does Domestic Reverse Charge apply?
Domestic Reverse Charge VAT applies if:
1. The service provided is within the scope of
CIS (e.g. fitting windows and doors).
2. Both the customer and the supplier (you)
are VAT registered.
3. Your customer is not the end-user (i.e., they
are not the final consumer of the goods or
services). Domestic Reverse Charge only
“It’s crucial to understand
when the Domestic
Reverse Charge applies
and, more importantly,
when it doesn’t”
applies where there is an onward supply of
construction services.
4. The service is not zero-rated or exempt (e.g.
new-builds often have zero-rated VAT).
In other words, if you’re supplying and fitting
windows for a VAT-registered main contractor
working on a commercial project, you’re likely
dealing with Domestic Reverse Charge.
When Domestic Reverse Charge
does NOT apply
The Domestic Reverse Charge does not apply if:
• You’re selling directly to a homeowner (enduser),
even if they are VAT registered.
• You’re providing a supply-only service.
However, if goods are supplied alongside fitting
services, the entire transaction is treated as
Simon Jarman
a service and as such, DRC applies to both
the labour and material elements.
• Your customer is not VAT registered, or the
supply of construction services is zero-rated.
• Your service is outside the scope of CIS
(e.g. surveyors, service engineers). For
the service to fall inside CIS, you must be
‘altering the fabric of the building’
Common scenarios for installers
Let’s go through some typical scenarios you might
encounter as a window and door installer, and
clarify when the Domestic Reverse Charge applies.
Scenario 1: selling and fitting windows
to a homeowner
Most of the time, your customer will be the
homeowner. In this case, the homeowner is
the end-user, so the Domestic Reverse Charge
44 T I DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
does not apply. You invoice the homeowner as
usual, including VAT, because they are not VAT
registered and are the final consumer.
Scenario 2: supply-only sale
You might occasionally sell windows on a supplyonly
basis to another installer or company who
will handle the fitting. Domestic Reverse Charge
does not apply as you are only supplying goods,
not services.
Scenario 3: supply of both materials
and labour
If your supply consists of both goods and
services, the entire transaction is treated as a
service. DRC only applies if your customer is VAT
registered, is not the end user, and the service
falls under CIS.
Scenario 4: selling to a VAT-registered
builder or developer
If you are providing fitting services to a builder
or developer who is VAT registered and not the
end user (i.e. they will sell the finished project
to the homeowner), the Domestic Reverse
Charge applies. In this case, you do not charge
VAT on your invoice. Instead, the builder accounts
for the VAT.
Scenario 5: subcontracting for a main
contractor on a commercial project
If you’re fitting windows as a subcontractor for
a main contractor on a commercial project (e.g.
installing windows in a school or office building),
the Domestic Reverse Charge will almost certainly
apply, provided the main contractor is VAT
registered and not the end user.
How to create a Domestic Reverse
Charge invoice
If your work falls within the scope of the domestic
reverse charge, you’ll need to create specialised
invoices for your sales.
A domestic reverse charge invoice should include
all of the mandatory fields found on a VAT invoice.
This includes your business information and the
customer’s information, an invoice number, a
description of the services, and a breakdown of
the VAT due.
In addition to the standard details found on
a VAT invoice, you’ll also need to include the
CIS deduction if required for the sale. This is a
percentage of the total that is deducted from the
sale and transferred to HMRC for tax purposes.
The CIS deduction is normally included in the
breakdown of the price at the bottom of the
invoice, below the subtotal, but above the total
amount due.
The final piece of information you’ll need to
include on the invoice is a label stating ‘reverse
charge’. If possible, this should be included
within the breakdown of the sale amounts at the
bottom. If that isn’t possible, then you can simply
apply the 0% VAT rate, and include a reference on
the invoice as follows:
Domestic reverse charge: Customer to pay the
VAT to HMRC. VAT due: £XX.XX.
Key takeaways for installers
• Always check the VAT status of your
customer, whether they are the end-user,
and whether the service falls under CIS.
• If your customer is VAT registered and not
the end-user, the Domestic Reverse Charge
is likely to apply.
• If the Domestic Reverse Charge applies, you
will need to raise a specialised sales invoice.
Navigating VAT can be complex, particularly the
Domestic Reverse Charge, so if you’re unsure,
please drop us a line and we’ll be happy to help.
Contact Clever Bean Accounting:
www.cleverbeanaccounting.co.uk
simon@cleverbeanaccounting.co.uk
Tradefix offers top tips for
dealing with late payments
A recent survey from Tradefix Direct has
revealed that being paid late is the biggest
bugbear for more than one third (35%) of
tradespeople.
Small businesses can be affected greatly by
late payments, with 50,000 UK businesses
facing bankruptcy each year due to this issue.
To try and combat this, the specialist fixings
and fastenings distributor has revealed its
top tips for dealing with late payments as a
tradesperson.
Set up a late payment fee: Having a late
payment fee should be enough to deter
customers from not paying you on time,
as there’s already something in place to
penalise them. This needs to be explicitly
explained on your invoice so the customer is
aware and is encouraged to pay on time.
Invoice on time: Ensure that once work has
been completed and everything is finalised,
the invoice is sent to the customer within
a few days. This not only makes it easier
for you to keep track of, but it shows the
customer that you’re organised and ready to
receive payment. If you send invoices late,
they may be inclined to pay late too.
Written communication: After you’ve
reminded them about your late payment fee,
you need to ensure that all communication is
written. If the invoice is disputed, you should:
ask for clarification, request photos of the
work, check against your before and after
photos and take time to reply.
Expect late payments: Of course, everyone
goes into business with good intentions of
paying on time, but if you expect customers
to be late paying and save accordingly, late
payments won’t put you in a tricky spot
financially. We’d recommend having an
emergency fund so you’re not put out as
much with late payments. This also helps if
you have a week with little work too!
PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
DECEMBER 2024 TI 45
Q&A: Guardian Building Systems
ALWAYS IN DEMAND
Total Installer talks warm roofs and home extensions with Danny Hill, General Manager &
Group Head of Marketing at Guardian Building Systems.
Total Installer (TI): Tell us about Guardian
Building Systems
Danny Hill (DH): Guardian Building Systems
is a developer and supplier of systems for
the home improvement market. Most notably,
we developed the first ever conservatory
warm roof and this system continues to
be our best-selling system across the UK
and Ireland. Over the years, our offering
has developed to include the Guardian Roof
Lantern, Guardian Home Extension and
Guardian Flat Roof. As we have expanded
our offer, we have attracted new types of
customers – from traditional conservatory,
window and door installers to builders.
TI: Where are you seeing growth?
DH: The demand for the Guardian Home
Extension is rapidly growing, as both the building
trade and the homeowner audience continue
to see the benefits of this modern method of
construction. There is also no shortage in demand
for home extensions right up and down the
country as more and more people look to improve
their homes, rather than consider moving.
TI: The Guardian Home Extension seems a very
timely system regarding how we live and work
today. Can you tell us a bit more about it and
the benefits for installers and end-users?
DH: The demand for extensions has always
been there. However, there is no denying it is
a considerable investment of money and time,
and can be very disruptive to daily life for the
homeowner. The Guardian Home Extension
combines the market-leading Guardian Warm Roof
with the innovative Guardian Warm Wall (featuring
Kingspan TEK Panel). This creates a quick-tobuild,
thermally-efficient home extension that is
cost effective and simple to ensure a high-level
replicable quality, project to project. Installers
and builders love the system as it reduces the
reliance on wet trades and projects can be
The Guardian Warm Roof is a bestseller
for the systems developer
“There is also no
shortage in demand for
home extensions”
completed in a much timelier manner (weeks and
not months!) From a homeowner perspective,
the process is very simple. They can have a
brand new home extension, in most instances,
built and finished in under three weeks. It is also
backed by comprehensive guarantees, carries
third party thermal testing, and is of the highest
quality. We regularly hear from both installers and
homeowners alike that they would never go back to
traditional build methodologies!
TI: Is this an area of the market that you see
real growth in for installers?
DH: We certainly see a huge amount of growth in this
area for installers, and using an offsite system such
as the Guardian Home Extension can help them to
maximise their productivity, complete more jobs and
ensure a reputation for quality. However, it is vital
that you get the service proposition exactly right and
you can deliver on your promises. That’s why we
have the Guardian Certified Installer Network.
TI: What are some of the key
considerations for installers when
planning projects and installing the
Home Extension?
DH: There are a couple of key pieces
of advice that we provide our installers
when embarking on a project. Firstly,
conduct a thorough survey and ensure
that you really go into detail and consult
with the homeowner thoroughly. We have,
in the past, come up against issues that
would have been flagged if a thorough
survey had been completed. To help, we
have created a survey sheet and a guide
video. Secondly, ensuring that you go
through the correct processes for Building
Control is also vital. While this system is
a modern method of construction that speeds
up the construction process, it is not a shortcut
around Building Control. Once the key elements
or preparation are done, we actually find that
the easy part of the project is the construction.
Guardian Building Systems also provides a first
survey and fit assist to all installers to ensure
everything runs smoothly.
TI: What support do you offer your Certified
Installer Network?
DH: All of our Certified Installers benefit from our
technical support and training. We also provide them
with homeowner leads that we generate through our
website and a marketing toolkit to assist them in
marketing the systems they are trained to install.
We are always looking at ways in which we can
continue to advance the benefits to Certified
Installers as we develop our systems range.
TI: How do you monitor your Certified
Installers to ensure they meet standards?
DH: All Certified Installers are thoroughly assessed
prior to joining the scheme, and they can only
join the scheme once they have completed all the
necessary checks and the in-person technical
46 T I DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
training course. We keep in regular contact with all
of our Certified Installers to ensure that they have
what they need to comply with the schemes rules
and meet the standards expected.
The Guardian Home Extension
combines the Guardian Warm Roof
with the Guardian Warm Wall
TI: How have you found the market in 2024?
DH: 2024 has definitely been more unpredictable
than previous years. In the main, we have had a
strong year in tough conditions, showing strong
growth in key areas of our system portfolio.
Adverse weather conditions, the General Election
and uncertainty in the economy have all been
aspects that we have had to battle against.
Overall, I am positive as to how resilient the
brand and business has been.
TI: What’s the biggest challenge for your
installer customers currently?
DH: Homeowner confidence. Whilst there are
certain areas of the market that will always be
unaffected by uncertainty in the economy, there are
a lot of other areas that will hold back spending
and wait to see how things develop. Not only is
there a longer lead time from quote to completion,
the volume of leads is also dropping. This is why
it is even more important for installers to not only
diversify their offering and find new solutions to
attract customers, but to be able to demonstrate
quality of these solutions through third party testing
and warranties because people need assurances
that they are investing in the best options.
TI: Is there still room for innovation in the
warm roof / home extension sector?
DH: Yes, I think there is big opportunity in both the
warm roof and home extension sectors, especially
in relation to thermal efficiency. We are continuing
to investigate this in detail, as well as looking at
speed of fabrication and installation innovations.
TI: Are homeowners becoming more
knowledgeable about home improvement? If
so, is this a good or bad thing for installers?
DH: They certainly are becoming more
knowledgeable and there are so many sources
online where a homeowner can learn a lot about
a subject matter in a short amount of time. On
the whole, we think this is a positive thing as it
allows for better collaboration between installers
and homeowners and more confidence in the
“Installers should look for system providers
that are committed to third party testing
with trusted bodies – don’t be afraid to
ask for proof and certificates!”
whole process. We try to provide the homeowner
with as much information as possible,
empowering them to make educated decisions.
This is especially important around technical
issues such a regulations and requirements and
the importance of third-party testing.
TI: Can you tell us about some of the more
interesting projects that you and your
customers have been involved with?
DH: The most interesting project this year was
a warm roof replacement in central London for
a conservatory that was seven stories high. The
Certified Installer did an amazing job working
around the logistics!
TI: What are your predictions for 2025 in
terms of home improvement trends and areas
for installers to exploit?
DH: We strongly believe that there is still a lot of
opportunity in the warm roof market, with over four
million conservatories waiting to be transformed.
However, we certainly see the opportunity in growing
the home extension market also, with momentum
continuing for the Guardian Home Extension.
TI: What are your main concerns for the future
as a product manufacturer and supplier in the
fenestration sector?
DH: We are concerned about the lack of strong
regulation in the market, especially relating to
performance claims around thermal efficiency. We
strongly believe that independent testing is the
only way to truly verify claims and demonstrate
compliance with the building regulations.
Installers should be on the look out for system
providers that are committed to third party testing
with trusted bodies – don’t be afraid to ask for
proof and certificates!
Contact Guardian Building Systems:
0800 066 5832
guardianbuildingsystems.co.uk
PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
DECEMBER 2024 TI 47
Contract Comment: Talk Curtain Walling
CURTAIN CALLING
As demand for curtain walling increases, Jeremy Phillips, Managing Director of CDW
Systems, says better training must be available to installers.
As managing director of one of the UK’s
leading aluminium fabricators, I’ve
witnessed first-hand the growing demand
for curtain walling in commercial projects.
However, while the market continues to expand,
I have concerns about the lack of proper training
available for installers – something that needs
addressing urgently.
At CDW Systems, we’ve positioned ourselves as
the go-to supplier for aluminium curtain walling
by offering two market-leading systems that
provide installers with the flexibility to meet any
project requirement. The Technal Tental system,
which recently replaced the Elegance 52 in our
range earlier this year, is a sophisticated highperformance
solution featuring slim sightlines
and exceptional thermal performance, it’s ideal
for high-end commercial applications where
aesthetics and performance are paramount.
We also offer the AluK SL52 system, a versatile
capped solution that enables impressive facades to
be created. Its flexibility and performance capabilities
make it perfect for projects demanding both style
and substance. By providing both systems, we’re
giving installers the ability to specify the right curtain
wall package based on their specific project needs.
However, while having access to premium
systems is vital, what concerns me most is the
lack of proper training available for curtain walling
installation. This is a sophisticated product that
requires specialist knowledge and expertise, yet
we’re seeing instances where installations are
being carried out without adequate training. This is
a worrying trend that needs addressing.
We’ve had several customers approach us
requesting curtain walling training, which
highlights the gap in the market. As a responsible
manufacturer, we’re exploring the possibility of
offering training to our trade customers who are
looking to start installing curtain walling.
Accredited training potential
Furthermore, I believe there’s real potential to work
with industry bodies like the GGF and our system
suppliers to develop proper accredited curtain
walling training courses.
At CDW Systems, our recent merger with our sister
company, Clearway Doors & Windows, has allowed
us to create a dedicated technical department,
with staff trained across all our systems to provide
expert support to installers encountering any
issues. This hands-on installation experience
through Clearway gives us unique insight into the
challenges installers face, allowing us to anticipate
and address potential problems before they arise.
The technical complexity of curtain walling means
installers often require additional support, from
initial specification through to installation. Our
team works closely with customers to ensure
the correct product matches their requirements,
Jeremy Phillips
“A coordinated industry approach to
training is essential to maintain the highest
standards of curtain walling installation ”
producing the most cost-effective solution while
being available to liaise with architects when
needed. We’re also proud to offer sustainable
solutions through our partnership with Technal
UK, whose profiles are made using 75% recycled
aluminium, reducing CO2 emissions by up to 85%.
As the demand for curtain walling continues to
grow, it’s crucial that we as an industry ensure
installation standards keep pace. While we’ll
continue to support our customers with technical
expertise and premium products, I believe a
coordinated industry approach to training is
essential to maintain the highest standards of
installation and ensure the long-term reputation of
curtain walling in the UK market.
Contact CDW Systems:
01452 414853
www.cdwsystems.co.uk
48 T I DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
Versatile and stylish next generation
aluminium conservatory roof by SupaLite
The S2 aluminium conservatory roof delivers real benefits
to homeowners in a system that is as installer friendly as
the rest of the SupaLite range.
Sustainably manufactured, stocked in 3 colours with 9 dual
colour combinations and delivered nationwide.
EDWARDIAN
3.5m x 3.5m
Ambi Blue Glass
£2320
Clear Polycarbonate
£1610
VICTORIAN
3m x 3m
Ambi Blue Glass
£1800
Clear Polycarbonate
£1420
LEAN-TO
4m x 2.5m
Ambi Blue Glass
£1380
Clear Polycarbonate
£950
Prices exclude VAT. Prices are based on uPVC white on white cappings with colours
of glass and 25mm polycarbonate as stated, upgrades available at additional cost.
Must quote S2DEC24 to receive the above prices.
Interested? Get in touch with our sales team today - 01772 828060
www.supaliteroof.co.uk | sales@supaliteroof.co.uk
Case Study: Balconies
THE ELEGANCE OF PARIS
CRL’s Paris balconies, installed by Bespoke Glass Services, bring a touch of class to Huddersfield.
Paris balconies, with their timeless charm
and practicality, are becoming something of
an architectural staple in urban and rural
environments. These sturdy structures not only
enhance the aesthetic appeal of buildings but also
offer numerous benefits to homeowners. From their
ease of installation to their ability to fill interiors
with natural light while affording views of the
landscape externally, Paris balconies are appealing
on many levels.
In the town of Marsden, Huddersfield, four Paris
balconies from CRL were installed by Bespoke Glass
Services onto fully renovated houses earmarked
for renting out. The choice of anthracite grey reveal
mounted balconies was deliberate, aiming to create
a sleek, frameless appearance that seamlessly
blends with the modern aesthetic of the houses.
The Paris balconies were strategically installed to
elevate the allure of the properties while providing
practical outdoor access for tenants to enjoy.
The decision to opt for reveal mounting not only
accentuated the clean lines of the structures but
also ensured uniformity across all installations.
According to the installer, this method not only kept
all panels matching and looking identical but also
eliminated the need for mounting on to uneven
surfaces, saving time and resources that would
have been spent on packing with silicone.
Minimal frameless design
The CRL Paris Balcony system is designed to
be used with 13.52mm, 17.52mm & 21,52mm
toughened laminated glass has a minimal
frameless design. The 1200mm long profiles can
be face fixed or reveal fixed to brickwork, concrete
or steel and are supplied in a grey or white finish.
A top cap rail is not required as the toughened
laminated glass offers extra protection if one single
pane fails. Paris creates a streamlined finish and
offers an uninterrupted view from the balcony.
Unlike a bolt-on balcony or those with a deck,
Paris balconies do not need the foundations of a
property to be re-evaluated to accommodate them.
This makes them a more widely used solution for
refurbishment and renovation construction projects.
In terms of installation, the process was
remarkably straightforward. Setting up the
scaffolding proved to be the most time-consuming
aspect, with the actual installation of the glass
and framework being swift and efficient. This
underscores the ease with which Paris balconies
can be incorporated into existing structures,
making them an attractive option for homeowners
seeking to enhance their properties without
undergoing extensive renovations.
The finished effect of the Paris balconies left
the customer extremely pleased. The seamless
integration of these elegant structures added a
touch of sophistication to the properties, elevating
their appeal and market value.
Contact CRL:
01706 863600
www.crlaurence.co.uk
50 T I DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
WE
SUPPLIERS
AND
SPECIFIERS
TOGETHER
BE PART OF FIT
•
NEC BIRMINGHAM 29 APRIL - 1 MAY 2025
THE UK’S NUMBER ONE TRADE SHOW FOR THE WINDOW,
DOOR, FLAT GLASS, HARDWARE, COMPONENTS & ROOFING
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Case Study: Aluminium
When Kate and Liam bought a rundown
bungalow in a peaceful area of
Harpenden, they were keen to make the
most of the plot. “The bungalow was built in the
1930s and needed love. There were two bedrooms
at the front, a very small and tired kitchen and a
conservatory on the back which needed a lot of
work,” says Kate. “Yet, it had loads of potential.
“We had a vision for the Scandinavian look we
wanted to achieve, with lots of clean lines and
natural light. It’s just us, our eight-year-old son
and dog; Roxy, so we were looking for a three-bed
family home and an open plan kitchen/diner, as
well as a utility room and a snug.”
'A FEELING OF JOY'
Windows and doors from A Plus Aluminium have been used to help transform a twobedroom
1930s bungalow into a modern family home.
The project began onsite in June 2023. The
approved scheme retains the essence of the
bungalow but increases the floor space from
1,000ft 2 to 2300ft 2 , with a single storey extension
offering much needed additional space. Other
than three internal walls, everything else was
demolished. The couple used brick and block
for the single storey extension and put in a steel
support frame for the roof and rear glazing.
Increasing light levels
Natural light was essential for achieving the
couple’s preferred Scandinavian interior design
style with a mid-century twist. “The house is north
facing so the glazing needed to be right. The feature
window in the open-plan hallway and lovely wide
windows in the kitchen and window seat let in so
much natural light, so we never feel it is dark.”
The couple also opted for sliding doors over bi-folds
for an uninterrupted view of the garden. “When
you walk into the house, you can immediately see
straight through to the garden.” They also provide a
stylish entrance to the balcony off the master suite.
Aluminium windows and doors
Kate and Liam chose aluminium windows and doors
for their quality, durability and stylish appearance.
The PlusGlide 47 sliding doors, Crown flush
casement windows and Dualframe 75 entrance
doors were supplied by trade fabricator, A Plus
Aluminium and fitted by KMC Windows.
“It was very easy dealing with A Plus Aluminium,”
continues Kate. “They were very thorough and
picked up on things that needed to be adjusted
– for example, they spotted that the sliding doors
in the bedroom were very low. We were able to
make a quick adjustment and can now access our
amazing balcony with ease; it works brilliantly.”
The aluminium frames are powder-coated
anthracite grey to complement the untreated
western red cedar and zinc cladding, and contrast
with the white render. The contemporary hardware
is subtle and blends perfectly with the frames.
Family space
The family moved in in June 2024, and they are
thrilled with the transformation. “We are such
foodies that we always gravitate to the kitchen.
It’s our family space and we love it,” says Kate.
“We’re also looking forward to using the snug and
lighting the log burner this winter. It’s a cosy space
which, while it has a lovely big picture window,
it’s a small enough room to hunker down in!”
“Despite the architect’s early concerns, the house
is filled with natural light. The windows above the
front door are particularly special – they let in the
early morning light which floods the entrance hall
and landing, and the evening light comes through
the roof windows and reflects the glass pendant
all around the landing, which is stunning. The
house gives us the lifestyle we wanted, and there
is a real feeling of joy throughout.”
Contact A Plus Aluminium:
01923 225 855
www.aplusaluminium.co.uk
52 T I DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
NEW
T R A I N I N G
A GAME CHANGING
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REMOTE
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marketplace.ggf.org.uk
Lead Generation
WHY TENACITY IS STILL KEY
Leads 2 Trade’s Andy Royle explains why persistence still pays off for installers.
As co-founder and MD of Leads 2 Trade, I’ve
witnessed first-hand how lead generation
in the home improvement industry has
evolved over the last 17 years. And while digital
transformation has revolutionised how installers
connect with potential customers, one crucial
element remains unchanged – the importance of
tenacity in the sales process.
Having provided hundreds of thousands of leads
to installers across the UK, I can tell you that,
regardless of whether you’re receiving our double
qualified leads, hot key transfers, or premium
booked appointments, your approach to following
up and closing the sale is what ultimately
determines success – because the quality of the
lead is only part of the equation.
Even with our premium booked appointments,
which we only send to two installers, or our hot key
transfers that connect you directly to interested
consumers, you still need to sell effectively. We can
open the door, but it’s up to you to walk through it
and close the deal.
In today’s digital age, and particularly in the
home improvement B2C market, there’s really
no such thing as an exclusive lead anymore.
Homeowners are more informed than ever,
with instant access to a wealth of information,
including comparisons between different
suppliers and installers and multiple quotes.
This makes your sales process crucial in
differentiating yourself from your competitors.
Get the basics right
Speed of response is particularly critical with our
double qualified leads, double qualified premium
leads, which are supplied to you and one other
installer. Research from InsideSales.com shows
that 35-50% of sales go to the vendor who
responds first. That’s a significant advantage that
shouldn’t be overlooked.
But even if you’re not first to respond, persistence
is key. The same research found sales reps
typically give up after just 1.3 call attempts to a
“In today’s market,
it’s often not the
product that wins
the sale but the
installer”
new lead. In my experience, this is leaving money
on the table.
Leads 2 Trade’s own in-house contact centre has
found a sweet spot of 10 -12 call attempts over
the first three to four days before diminishing
returns make it less effective to continue chasing
a lead as fresher leads are added to call. If you’re
doing much less than that you’re almost certainly
leaving a lot of potential value on the table, and
your ROI on your current lead gen spend could be
significantly better.
From our years of data, we’ve seen that
successful installers implement a structured
contact strategy. This doesn’t mean just
repeatedly calling – it means using a mix of
communication channels including strategic
voicemail messages, emails, and even SMS.
Make a connection
Once you’ve made contact and got your foot in
the door, the real work begins. While product
knowledge is essential, the most successful
installers focus on building genuine connections
with their prospects. They take time to
understand the customer’s needs, share valuable
insights, and position themselves as trusted
advisors rather than just salespeople.
This consultative approach is particularly effective
in the home improvement sector, where purchases
are significant investments for homeowners.
By demonstrating your expertise while showing
genuine interest in helping customers find the right
solution – even if it’s not your product – you build
trust that can set you apart from competitors.
Improve your strategy
What I’ve learned from working with thousands
of installers is that improving your contact
strategy isn’t a one-time exercise – for the most
successful businesses, it’s an ongoing process of
testing, measuring, and refining to improve their
conversion rates.
Those who combine persistent follow-up with
effective selling skills are the ones who consistently
outperform their competitors. My advice? Embrace
the challenge, maintain your tenacity, and
never stop improving your approach. In today’s
competitive market, it’s often not the product that
wins the sale – it’s the installer.
To find out how we could help you contact:
sales@leads2trade.co.uk
Contact Leads 2 Trade:
0800 124 4308
leads2trade.co.uk
Andy Royle
54 T I DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
A GREAT SASH
WINDOW IS
MORE THAN
A SUM OF ITS
PARTS
True authenticity comes from a
blend of heritage styling and
modern performance.
Single features may grab
attention, but a true heritage
sash window is designed to
ensure the seamless integration
of all its parts.
Everything has to work together:
slim overlapping putty-line
profiles, a 35mm midrail, heritage
chalk finishes, seamless ornate
sash horns, true mechanical
joints, deep cills and innovative
balance chamber covers, to
name but a few.
Add to that a 1.2 W/m 2 k u-value
without specialist glass, and you
have a true conservation-grade
sash window with outstanding
modern performance.
Only Roseview’s Ultimate Rose
sash window delivers all this.
Because it’s more than a sum of
its parts.
01234 712657
trade@roseview.co.uk
www.roseview.co.uk
#TraditionRedefined
Glass
“We have customers who approach
us looking for ways to improve
their living spaces, and more
often than not, glass products provide the
perfect answer,” says Conor McGinty, General
Manager of Clear Glass. “A case in point is when
a homeowner recently approached us to create a
soundproof barrier between a mezzanine balcony,
which led to the master bedroom, and a wellused
living area.
A TOUCH OF GLASS
Glass is the perfect answer for customers looking for novel design solutions and to create
personal statements says Conor McGinty of Cambridge-based Clear Glass, which has been
supplying glass and glazing services for 12 years.
“Thanks to the imaginative use of FrameTec 2.0
glass partitioning system, we were able to create
an effective soundproof barrier that also looked
very attractive.”
FrameTec 2.0 glass partitioning from Bohle is
designed and built to support fast and costefficient
installation using a modular design and
easy-fix system.
Clear Glass used the system to create a full-height
glass barrier in the open-plan home. It supported
three 13.5mm toughened glass panels, which
were expertly notched to accommodate the ornate
architrave. Flat bars were used on the joints to give
a modern Crittall aesthetic.
“There was enough space in the house to manoeuvre
the glass panels, but they were very heavy,” Conor
said. “The Veribor suctions lifters from Bohle allowed
two men to lift each panel in to place. Fortunately,
the measuring was spot on, and the installation went
smoothly. The homeowner was delighted.”
Another project featuring FrameTec 2.0 for a
commercial project in Cambridge found its way into
the client’s in-house magazine.
“The Hill Partnership wanted a create break-out
quiet spaces in a communal area of an apartment
block,” Conor said. “Maximising natural light
was important, and anything other than glass
would have been claustrophobic. With FrameTec
2.0 we were able to use space efficiently, while
maintaining that open feel.”
The Juna hinge boasts minimum gap dimensions
Positive relationship
Conor explained that Clear Glass’s positive
relationship with supplier Bohle allows the
company to confidently provide consulting
services to customers using the latest products
and technology.
“Michael Turner, Bohle’s Area Manager, is always
on hand to advise us on new developments,
and helps us to price jobs to make sure we are
competitive while building in a healthy margin,”
Conor said. “Thanks to his advice, we are now
using the Juna hinge on bathroom projects,
including an impressive steam room which should
be completed soon.”
Developed and designed by Bohle, the Juna
hinge for glass shower doors boasts minimum
gap dimensions, which give a clean high-quality
appearance. Other modern aesthetic features
include no visible screws, a practically continuous
sealing strip, and the above-average return angle
of 20°, which closes the glass door automatically.
Clear Glass also regularly uses the MasterTrack
FT and ST sliding door systems, which are very
popular with homeowners.
“MasterTrack is a very robust sliding door system,
and homeowners regularly comment on its
performance,” Conor said. “They particularly like
the hydraulics system and double-sided spring that
slows the door in a single, ultra-smooth operation.
“They’ve even reported that this works just as well
even with forceful closing!”
In one novel project, a homeowner with a bathroom
on the ground floor asked for a sliding door with
opaque glass to be installed in front of an existing
clear-panelled door, which allowed light into the
room while offering privacy.
“The products are great, but so is finding a supplier
that you can work closely with to come up with
exciting design solutions,” Conor concluded.
Contact Bohle:
0800 616151
www.bohle.com
Glass can create a soundproof barrier
56 T I DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
QUALITY
DESIGN
more than
a sum of its parts
SERVICE
SUPPORT
sash windows sash windows sash windows
01234 712657
trade@roseview.co.uk
www.roseview.co.uk
#TraditionRedefined
Updates
'MORE GLASS AND AN EVEN EASIER INSTALL'
Trade fabricator, Everglade Windows, has launched its next generation aïr 400SS Minimal Frame
sliding door to offer its installer customers ‘a combination of slimmer sightlines, enhanced
technical performance and greater ease of install on site’.
Introducing an even slimmer frame, the product is now available with a 34mm and 20mm interlock –
compared to 50mm and 25mm previously – and larger expanses of glass, with the added benefit of being
beaded and site-bonded for ‘effortless transportation, installation and after-care’.
Nick Ballinger, Everglade’s Regional Sales Manager, said: “We’re constantly listening to customers and
analysing trends to ensure we have a collection of products that deliver on everything from energy efficiency,
security, performance and on-trend aesthetics, to delivering installers solutions that make their job so much
easier, and our updated aïr 400SS ticks all of those boxes for customers.” www.evergladetrade.co.uk
THERMAL EFFICIENCY 'TOPS HOMEOWNER'S WISH LIST'
Glideline has reported an increased number of enquiries for superior thermal efficiency, with
the nationwide aluminium manufacturer’s customers ‘relying on its slimline system for the
increased thermal performance and insulation homeowners are looking for’.
With the Future Homes Standard inching closer, homeowners are becoming increasingly aware of
the benefits of high-quality aluminium glazing and Glideline says its slimline aluminium systems are
proving to be the perfect combination of innovative design and ultra-low U-values.
“Superior thermal efficiency is definitely at the top of the checklist among our enquiries at the moment.
Plus, with quite a cold start to winter, it’s no surprise that homeowners are prioritising staying warm,
without having to face sky-high heating bills,” says Glideline’s MD, David Pickering. www.glideline.com
SALES TOOL HELPS INSTALLER INCREASE TURNOVER
A Carlisle-based window, door and conservatory installer reports that it has seen its turnover increase by more
than 30% thanks to a new sales closing tool from double-qualified sales lead provider, Leads 2 Trade.
Sawyers Windows & Construction are one of several installers who have experienced ‘unprecedented success’ after
signing up to Leads 2 Trade’s new discount scheme. Discounts within the home improvements market in the UK allows
installers to offer substantial discounts of up to 20% to potential customers with minimum impact on their gross margins.
Chris Sawyers, MD of Sawyers Windows & Construction said: “All I can say is it’s a game changer, a genuine offer that
benefits both the consumer and the installer. As promised, our conversion rate has increased massively, but that is only part
of what the discount scheme has created, as we’ve found consumers decide to spend more and add to the order due to the
discount they are receiving.” leads2trade.co.uk/discount-offer-supplier/
A Sawyers Windows &
Construction installation
HERITAGE DOOR BILLED AS A 'TRUE MODERN CLASSIC'
AluK is setting a new benchmark in the aluminium Heritage door sector with the launch of its
own Heritage door in the tested, tried and trusted 58W system.
Marketed as a ‘true modern classic’, this is a door with all the industrial style nods of the steel
original, with slim 51.7mm sightlines throughout and authentic detailing, including period inspired
handles in matt black, antique bronze, heritage black or heritage grey.
AluK says it is an ideal choice for any age or style of property ‘where the emphasis is on combining
the classic with the contemporary’.
The new AluK Heritage door also boasts market leading strength and durability, even up to the maximum
2m wide x 2.3m high size. The standard finish is classic matt black. www.alukgb.com/heritage-door
58 T I DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
SCAN ME
Your marketing superheroes
Purplex is the marketing agency for the glazing industry,
with superpowers in web, digital marketing, creative and PR.
We help you build your brand and drive customers to
your door.
Call 01934 808132 or visit
purplexmarketing.com to
supercharge your marketing.
@PurplexUK
Updates
UK shading manufacturer, Caribbean Blinds, is offering free training courses for trade
partners, in a move that aims to support more professionals in its sector.
For more than a decade, the Suffolk-based company has run a popular installer training
academy, providing comprehensive hands-on training across the entire Caribbean Blinds
product range. The courses cover essential skills including surveying, installation, adjustment,
commissioning and maintenance of external blinds, awnings and louvered pergolas.
The company has now decided to offer its courses – held at Caribbean Blinds’ headquarters
in Sudbury – free of charge, in a bid to encourage more installers to gain expertise in external
shading solutions. To secure your free place or learn more about becoming a Caribbean Blinds
trade partner, call 0344 800 1947 or visit www.cbsolarshading.co.uk/trade
For further home improvement updates visit www.total-installer.co.uk
CARIBBEAN BLINDS OFFERS FREE INSTALLER TRAINING
NEW WOODGRAIN FOILS FOR FREEFOAM'S ROOFLINE
Freefoam Building Products has updated its fascia, soffit and accessory ranges.
Three new woodgrain foil finishes have been added to the roofline range, including matt black, matt
anthracite grey, and white woodgrain.
The matt black and matt anthracite grey have been introduced (and RAL-coded) to complement
aluminium black and grey windows and bi-folds. Both colours have RAL codes which helps stockists
and their installers to tap into this colour trend, and upsell a full suite of matching building elements.
“It’s a fantastic opportunity for installers to sell a higher-end look that can transform houses in a few days,”
said Colin St John, Freefoam’s Commercial Director. “We even offer cladding to match. It gives installers the
edge to win business, sell more products, and make better margins.” www.freefoam.com/geopanel
DITCH THE PAPERWORK WITH GLIDELINE'S ORDER APP
Aluminium home improvement manufacturer, Glideline, is urging installers to say goodbye to manual paperwork and
streamline the order management process with its online order management app, GlidelineGO.
Designed to bring an end to the ‘laborious tasks’ of traditional bookkeeping, ordering and filing, Glideline’s glazing management
system allows installers to effortlessly create, track, and manage orders. The aluminium manufacturer has also designed the app to
allow its installer customers to easily approve drawings, make payments and stay organised with scheduled deliveries – all within a
single, convenient platform.
“We’ve been installers, so we know just important it is to stay up-to-date with orders, enquiries, payments and deliveries,” said David
Pickering, MD at Glideline. “We’ve always wanted to make the experience of dealing with manufacturers 10 times better for the installers
of today, giving them the best possible tools and opportunities to keep their business running smoothly.” www.glideline.com
David Pickering
BOHLE SHOWER HINGE WORKS FOR SAUNA MARKET
Bohle’s Juna shower hardware has been a surprise hit for companies working in the high-end
market, especially those who are fitting out private saunas, according to MD, Dave Broxton.
“Several factors have combined to generate a specific need for shower hardware that has been tested
for use in saunas,” he said. “For example, social groups across the generations are enjoying the benefits
saunas bring, whether that’s because Millennials are spending more on their relaxed lifestyle, or because
retirees are seeking out the health benefits. Either way, increasing number of homeowners are installing
private saunas and they want matching hardware across the whole of the bathroom.”
Bohle’s high-end Juna shower hinge is available for use on sauna doors up to 800mm x 2,000mm,
creating opportunities for installation companies working on high-value projects. www.bohle.com
60 T I DECEMBER 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
CWCT
Testing
Certified Confidence
Trust BFRC for CWCT Testing
Excellence
The onsite testing offered by BFRC is in line with the CWCT
(Centre for Window and Cladding Technology) Standards for
systemised Building Envelopes, Section 9 and Section 10, TN41,
BS EN 13051:2001 and the NHBC Chapter 6.9 S17 and S18.
Discover our testing services and
secure your certification today at
bfrc.org/cwct-testing.
Silicone
ARE YOU SILICONE SATISFIED?
Silicone is an essential part of any window and door fitters tool kit – and finding the
best one is critical to deliver long lasting installations, says Sarah Parker, Business
Development Manager - Repair & Installation, at Window Ware.
No matter how much the world of
fenestration changes, one element
remains constant: the need for reliable,
durable and long-lasting silicone.
“In an industry where reputation is everything,
using a hard-wearing perimeter sealant proven
to stand the test of time can massively enhance
the finish on door and window installations and
make the difference between a satisfied customer
and a costly callback,” explains Window Ware’s
Sarah Parker.
Switch risk
The significant implications and perceived
risks associated with switching sealants make
installers highly reluctant to deviate from their
established products, even when their current
choice falls short of ideal.
“Installers are under constant pressure to deliver
flawless, long-lasting results, job after job, so
naturally they are hesitant to substitute products
they’ve used for years,” said Sarah, “especially
if they’ve been burnt by subpar silicones in the
past. However, taking a chance on something
new can often be the catalyst for significant
advancements and enhanced results.
“Take our Xpert 117 LMN silicone, for instance.
Although this product came to market only last
summer, there are decades worth of development
and sealant manufacturing experience behind
it. The formulation has been rigorously tried
and tested to create a product that rivals
the industry’s top brands in terms of quality,
longevity, and ease of use, without the premium
price tag.”
The Xpert silicone 117 range boasts a high
silicone composition to ensure superior adhesion
“Taking a chance
on something new
can often be
the catalyst for
enhanced results”
to virtually all construction materials, making it
the ideal choice for sealing building joints and
around window and door frames, both inside
and out. The product’s permanent elasticity,
with a flexibility tolerance of up to 20%, allows
it to accommodate the natural expansion
and contraction of building materials without
compromising the seal.
Shrinkage concerns
One of the most significant concerns for installers
when trying new silicones is shrinkage. Sarah
explains, “In the past, installers may have tried a
different silicone on a job only to find they are called
back by the customer a year later because all the
silicone has shrunk, leaving gaps and creating a
potential entry point for rain and moisture.
“Xpert 117 LMN silicone’s low-modulus formula
ensures minimal shrinkage, providing a reliable
seal with high resistance to aging, UV and
extreme temperatures, ensuring long-lasting
product integrity.”
Ease of use is a crucial factor for busy installers,
and the one-component neutral silicone sealant
is designed for smooth, effortless and controlled
application, reducing frustration, improving
efficiency and minimising waste.
Top choice
Given the fenestration industry’s increasingly
stringent standards for energy
efficiency and weatherproofing,
high-performance sealants like Xpert
117 LMN silicone are becoming
ever more crucial. Its ease of use,
Sarah Parker
outstanding quality, long-term reliability
and competitive price make it a top choice for
installers.
Sarah concludes: “We are confident that once
installers try Xpert 117 LMN silicone, they’ll
wonder how they ever managed without it. It’s
not just about changing silicones – it’s about
upgrading your entire installation process.”
Window Ware has been successfully serving the
window and door industry with leading brand
hardware, tools, and consumables since 1987,
helping to ensure fabricator production lines keep
moving and trade counter shelves stay stocked.
For more information, see the contact details
below, or email sales@windowware.co.uk
Contact Window Ware:
01234 242 724
www.windowware.co.uk
62 T I DECEMBER 2024
PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
KÖMABAG -A PRACTICAL
SOLUTION TO FITTING
WINDOWS AND DOORS.
Just £13.99
each or
2 for only
£24.99
KÖMMERLING HAS INTRODUCED KÖMABAG, TO PROVIDE
INSTALLERS WITH A PRACTICAL AND EASY SOLUTION WHEN
FITTING OR ADJUSTING WINDOWS AND DOORS.
This time-saving, ingenious inflated air-bag is tough and
durable with each one capable of lifting 135kg – providing
the user with the ability to level up and fit windows and
doors safely without damaging or scratching the unit.
To try KÖMABAG® for yourself, call us on 01623 579200.
www.kommerling.co.uk
D E Q
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Buying a Van
THE TOP 5 QUESTIONS TO ASK
BEFORE BUYING YOUR NEXT MOTOR
With searches for ‘what is the best van to buy?’ rising by 80% in the last few months,
Vansdirect’s Gregor Mackie suggests five considerations to help you make the right choice.
1Type of van – do all your tools and
materials have a place?
It may sound obvious, but the type of van
you choose should always be tailored to your
business needs. For instance, you don’t need to
purchase a large van if you rarely carry enough
materials to fill half the load capacity. Think
reasonably and practically where you can, rather
than thinking bigger is always better.
You can also tailor the body type of the van to
suit your business. Panel vans are best for toolbased
jobs such as plumbers or electricians, as
they offer enough space for equipment and easy
access through side doors. Luton vans are best
for awkward items, which makes them a good
choice for removal companies.
If your trade requires extra cargo space every
now and then, a dropside or tipper van with their
flatbed options will prepare you for those ad-hoc
projects. Whether transporting more workers than
usual to sites or flattening the back out for extra
cargo, crew vans are great for working in line with
your work schedule.
2
Dimensions – should your van be nippy
or does it need more space?
Many tradespeople forget about the number
of seats they realistically need. For instance, are you
transporting just yourself, or numerous colleagues?
And let’s not forget about the vital footwell space
when the rear of the van gets packed.
Once you have decided on the number of seats
in your van, you need to think about the height
and width of your usual load and accommodate
for that.
And don’t forget the items that you have to
rarely transport. Even if you only transport an
inordinately wide object once or twice a year, you
still need a van to accommodate this. Thinking
about the full scope of your trade, even the ones
that happen infrequently will save you greatly in
time and money.
3Efficiency – is now the time to switch to
an electric van?
With the introduction of electric vans and
initiatives such as government grants, van drivers
now have more things than ever to consider.
Electric vans often have much lower operating
costs and are also ULEZ/CAZ compliant but as
they are still in their infancy, they are yet to
become as economical for heavy loads.
Diesel has long been a favourite for larger, heavyduty
vans as it burns fuel more economically
for larger cargo. Electric vans are often leaner,
zippier, and best for lighter payloads and trades
which require frequent short journeys.
4Security – how many locking features do
you need?
With nearly 100 million pounds worth
of tools stolen from tradespeople in 20231,
criminals clearly see vans as a target to make
some quick cash.
But for tradespeople, the damage isn’t only the
repairs and replacements. It’s also the time not
working and waiting for new tools to carry on with
your jobs.
Central locking, deadlocks, and slam-locks are
essential for any trade, particularly if you plan to
store tools overnight.
5Payment options – financing fleets or
purchasing outright?
Purchasing a new van is a big cost. So,
when you do finally decide on the perfect motor,
take into consideration some of the different ways
you can fund this purchase.
Payment options will also depend on what you
are going for. If you’re purchasing a fleet of vans,
then paying for them all outright isn’t going to be
realistic.
This is where van finance options such as hire
purchase, contract hire, and van fleet leasing are
great as they help to spread the cost of your new
van.
If you are considering van finance but don’t know
where to start, then consider reading through
some finance guides to help inform your decision.
To see a range of van leasing deals, visit the
Vansdirect website.
www.vansdirect.co.uk
64 T I DECEMBER 2024
PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
SAY HELLO TO FRESH PROSPECTS,
LEADS AND CUSTOMERS
A fresh approach to marketing
Now it’s easier to pinpoint new trade and commercial customers with Insight
Data. Access in-depth information not available anywhere else and instantly
target fabricators, installers, builders, construction firms and architects.
And it’s all available in real-time with Salestracker, the ultimate
sales and marketing platform.
Call 01934 808293 or email hello@insightdata.co.uk
for your free demo
Discover
Updates
In a recent survey conducted by specialist
data supplier, Insight Data, Xpert from Window
Ware has emerged as the most recognised
brand among installers in the glazing hand
tool market.
The survey invited installers to share their
thoughts on glazing hand tools and brands. When
presented with a list of leading brands, 52% of
respondents named Xpert first. While respondents
were allowed to select multiple brands, Xpert still
secured a clear majority, underscoring its strong
brand recognition.
Sarah Parker, Xpert Business Development
Manager said: “We’re thrilled to see Xpert
recognised as the go-to name for so many
installers. This overwhelming response highlights
the trust and confidence that professionals place
in our products.”
The survey also revealed which factors currently
drive brand preference among installers. Quality
emerged as the top priority, with 39% of respondents
ranking it as their primary consideration when
selecting glazing hand tools.
For further vehicles, tools & workwear updates visit www.total-installer.co.uk
XPERT TOPS 'MOST RECOGNISED TOOL BRAND' IN SURVEY
“These survey results validate our commitment
to providing top-tier tools that meet the rigorous
demands of professional installers,” said Sarah.
“At Xpert, quality has always been paramount. We
understand that for a skilled installer, the right tool
is key to delivering exceptional results.”
Convenience of supplier ranked second in
importance with 23% of responses, followed
closely by price with 15%. With more than
400 Xpert stockists across the country, Xpert’s
popular glazing tool range is readily accessible to
installers, meeting their demand for both highquality
products and convenient sourcing options.
www.xpertools.co.uk
PROTRADE HIGHLIGHTS COST BENEFITS OF TOOL REPAIR
Protrade, a UK supplier of professional power tools, has highlighted the cost benefits of repairing tools over
replacing them, describing this as ‘a crucial consideration for tradespeople facing economic pressures’.
A survey revealed that one third of tradespeople are refraining from purchasing new tools and 13% admit to using tools
which aren’t in their peak condition due to cost concerns.
With the average tradesperson spending £2,592 on new tools every three years, data gathered by Protrade reveals potential
savings can be made through the upkeep and repair of professional tools, providing a more affordable and sustainable option.
Tool experts suggest that certain premium tools should be serviced at a qualified tool repair centre at least once a year to
ensure they work at optimal levels. If a repair is necessary, it will extend the tool’s lifespan, and early diagnosis accompanied
with replacement of items like bushings and bearings, can lead to long-term cost savings. www.protrade.co.uk
STAY COSY THIS WINTER WITH CARHARTT HOODIES
Whether you’re working on a tough job site or kicking back at the weekend, Carhartt says its range
of hoodies are ‘cosy, comfortable and designed to last’.
Made from a blend of cotton and polyester fleece, the workwear brand says each hoodie offers ‘soft,
easy-wearing warmth with the toughness Carhartt is known for’.
The men’s range includes the Loose Fit Sweatshirt (K121). Available in subtle colours like Heather
Grey and New Navy, this midweight fleece hoodie has an attached three-piece hood with an adjustable
drawcord for a snug fit and two lower front hand warmer pockets to keep your hands warm.
The women’s range includes the Relaxed Fit Promo Graphic Sweatshirt (105996) featuring Carhartt’s
Rain Defender technology for those damp days on site. www.carhartt.com
66 T I DECEMBER 2024
PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
FULLY FABRICATED AND READY TO FIT
Visofold 1000
Aluminium Bi-Fold
AMAZING NEW LOW PRICES *
CALL NOW FOR DETAILS
*Applies to new and existing customers.
Call us now for enquiries
01296 668899
sales@garrardwindows.co.uk
www.garrardwindows.co.uk