Sustainability report TML 2023-2024

Sustainability report 2023-2024

Table of contents

2

Table of contents 2

Preface 4

About TML 6

Vision (How)

Our Mission (What)

Culture and values

Organizational structure

Strategy

Business Model

Business Units

9

10

12

14

15

20

22

Accreditations 24

Work in progress 25

Intermodal transport

Electric trucks

Hydrogen trucks

Company fleet

Aerodynamic trucks

and trailers

26

30

34

38

40

Ambitions 43

Defining a pole star 44

When do we aim to 45

be net zero?

Our Approach to 46

Sustainability

Implementing Scienced 47

Based Targets

What if targets are not 53

met?

Table of contents

3

Greenhouse protocol

and scope 1/2/3

54

Pride 60

Pioneering Employer

Supporting

Charitable Causes

Sustainable

Developement Goals

Product

61

64

65

66

CO2 emissions

67

reduction

Planet 68

Reduce the (net)

energy consumption of

warehousing and office

activities

Reduce the water

footprint of our

supporting activities

69

70

Waste: reduce, reuse,

recycle

Streamlining Cardboard

Recycling

CO2 reduction through

Closed-loop Circularity

73

74

75

People 76

Digital Transformation

Safety

TML’s vision for

sustainable transport and

logistics

77

79

80

Disclosure 88

Preface

Sustainability Report of Tailormade Logistics:

Pioneering in the Industry

Dear Partners and Stakeholders,

As CEO of Tailormade Logistics, I am proud to present our

sustainability report. Since 2021, we have been the first in the

transport and logistics sector to take this important step. This

report is more than a document; it is a testament to our

commitment to sustainability and innovation during a time of

unprecedented global challenges.

Progress Through Data and Insights

With our focus on sustainability, we have gathered a wealth of

data that allows us to accurately measure and continuously

improve our environmental impact. These valuable insights

enable us to respond proactively to market changes and

customer expectations. By regularly analyzing our

performance, we optimize the effectiveness of our sustainable

initiatives and develop new strategies.

Sustainability as a Driving Force

Decarbonization is not only a challenge but also an

opportunity for the transport and logistics sector. At

Tailormade Logistics, we are committed to environmentally

friendly solutions that benefit the planet while delivering cost

savings and efficiency. We are renewing our fleet with modern,

fuel-efficient vehicles, emphasizing intermodal transport and

alternative fuels like HVO. Through smart transport planning

and the consolidation of freight flows via our cross-dock

centers, we not only reduce kilometers driven but also

maximize operational efficiency. We believe the solution lies

not in one large 'big bang' approach but in many small steps

in the right direction.

Innovation as the Key to Success

Technological innovations are the backbone of our strategy.

By integrating advanced technologies such as Big Data, AI,

and IoT, we gain real-time insights, enabling us to make

better-informed decisions. Automation boosts our efficiency

and productivity, giving us a competitive advantage in the

market.

4

Safety and Transparency as Core Values

Safety is a non-negotiable core value at Tailormade Logistics,

and we continue to invest in it. Since 2021, we have been

meticulously measuring our sustainability efforts, proactively

meeting the CSR regulations set to take effect in 2026.

Transparency is crucial; we believe that open communication

about our progress strengthens us and builds trust.

Financial Resilience in Challenging Times

Today’s financial challenges are very real: rising costs of

wages, tolls, materials, and energy can present obstacles to

achieving our goals. However, we are confident that our

passionate employees, contributing with flexibility and

creativity, will guide us through these times. Without our team,

both in Belgium and abroad, success would not be possible.

Investing in the Future

Our commitment to green energy is a prime example of our

forward-thinking approach. We now produce 8 million kWh of

sustainable energy annually (a doubling since 2021), and 50%

of our company fleet is electrified, supported by 120 charging

stations. Our first electric trucks are already in operation, and

we are determined to further expand these initiatives.

Talent Development for a Sustainable Future

The labor market presents its own challenge, with a shortage

of skilled workers and an aging workforce. We are proud to

once again earn the title of ‘pioneering employer’ this year. We

invest in training (being Qfor-certified allows us to organize

legally required training internally) and offer attractive

employment conditions to attract and retain talent. Our

employees are our greatest asset, and we aim to create a

work environment where they can grow and excel.

Moving Together Towards a Sustainable Future

Through these efforts, we are strengthening our position as a

leader in the industry and contributing to a sustainable future

for transport and logistics. We invite you to join us on this

journey and make a collective impact.

With thanks,

Bert Vandecaveye

CEO & Founder Tailormade Logistics

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6

About TML

About TML

From our modest beginnings as a local logistics company in

Ghent, Tailormade Logistics has evolved into a prominent

international player within the European logistics industry, with:

A presence in 8 countries

33 hubs and logistics sites

450,000 m² of warehouse space

A self-owned fleet including:

1.500 trailers

450 containers

500 trucks & vans

As a growing company, we fuel our expansion by adhering to a

clear vision focused on three key pillars:

Flexibility: We believe in staying close to our customers and

addressing their specific needs. By maintaining a network of

local hubs, we offer personalized, Tailormade Logistics solutions

for each client.

Innovation: We actively invest in cutting-edge technologies to

unlock the full potential of our operational data, continuously

improving our processes and efficiency.

Sustainability: We are committed to making a positive impact

and leading the industry toward a greener future. As a

trailblazer, Tailormade Logistics strives to set an example for

sustainability within the logistics sector, focusing on respect—

for our staff, customers, partners, and the environment.

Our customers are key partners in achieving our sustainability

goals. We take responsibility not only for delivering exceptional

service but also for providing insights and guidance on how to

organize transport and logistics in the most sustainable way

possible.

Our goal is to create a low-emission supply chain through

process excellence, with the ultimate aim of achieving zero

emissions. Automated, flexible, and smart processes are crucial

to reaching these sustainability targets, but at the heart of it all

is organizational excellence.

Tailormade Logistics is driven by its people. We strive to create

a work environment that allows our employees to thrive,

knowing that our growth also fuels their personal and

professional development, amplifying our collective impact.

7

Belgian TML

sites

TML Antwerpen

TML Westerlo

SE

International

TML sites

TML Izegem

TML Gent

TML Meerhout

TML Tongeren

GB

NL

BE

TML Ghlin

LUX

FR

ITA

BU

TML Luxemburg

8

Vision (How)

How will we convince customers that we can manage

their logistics business?

Being close to the customer

Physically present near the customer

Decentralized operation VS centralized IT system

To offer genuine and continuous customer service

Sustainability

Partnering with the customer

Long term

Credible and reliable

From cradle to cradle

Quality

9

Data and system driven

Service (level) oriented

Expert

Our Mission (What)

Because there is no business like your business

Every person is unique, therefore every business is unique. And as there’s

no business quite like your business, we think you deserve Tailormade

Logistics. Ever since we started up in 1996, we have shaped our transport &

logistics company around customers’ needs, with a strong focus on

innovation, cross-culture management, flexibility, and a results-driven

approach.

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11

Culture and values

We embrace passion and energy as

the driving forces behind our

success. Our employees are fully

committed to their work and

passionate about what they do. This

positive drive motivates and inspires

others, fostering a company culture

where everyone can bring out the

best in themselves.

We embrace a hands-on mentality

and value employees who are

proactive, take initiative, and are

willing to tackle problems head-on.

Flexibility and adaptability are

essential in a rapidly changing

environment. This approach enables

us to effectively address challenges

and continue growing as an

organization.

Integrity is the cornerstone of our

company. We always act in a correct, fair,

and ethical manner. Respect for one

another, our customers, and partners is

central to all our interactions. We build

trust by aligning our words with our

actions and treating each other with

respect.

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Culture and values

We are committed to sustainability,

both for our planet and in our

relationships. We take responsibility

for making environmentally

conscious choices and strive for

circular processes. Our dedication to

sustainability is also reflected in

long-term, valuable relationships

with our customers, where we

collaborate on lasting solutions.

Our personnel policy focuses on

leveraging the strengths of our

employees. We aim to ensure that

everyone feels valued and

comfortable within our company. We

take pride in being a reliable and

credible long-term partner, both for

our customers and our employees.

13

Organizational structure

Bert Vandecaveye founded Tailormade Logistics (TML) with a vision to offer

flexible, customized logistics services. As the company grew rapidly, the need

for dedicated transport solutions became apparent, leading to the creation of

Tailormade Transport (TMT). While legally separate, TML and TMT work closely—

TMT manages the fleet and drivers, while TML oversees logistics operations,

ensuring smooth, integrated service for clients.

Recognizing further needs, the group expanded with Tailormade Warehousing

(TMW) to provide storage solutions, and Tailormade Rental (TMR) for equipment

and vehicle rentals. These additions allowed the group to offer end-to-end

services, addressing every aspect of the supply chain.

International Expansion

Building on its success in Belgium, Tailormade Group has expanded across

Europe, establishing a strong international footprint. It now operates nine offices

in France, with additional branches in Luxembourg, the UK, Italy, the Netherlands,

Sweden, and Bulgaria, enabling efficient cross-border logistics. This strategic

expansion has strengthened the company’s position as a leader in the

European market, providing consistent, reliable service across regions.

Through its diverse entities—TML, TMT, TMW, and TMR—the Tailormade Group

continues to evolve, driven by innovation and a commitment to customercentric

service. Its strategic growth and international presence have made it a

trusted partner in the logistics and transport sector, delivering tailored solutions

to businesses across Europe.

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Strategy

Strategy of Tailormade Logistics (TML) in a Challenging Economic and

Geopolitical Context

TML has developed a flexible and forward-thinking approach to

strengthen its market position. This is achieved through a combination of

efficiency improvements, customer focus, and sustainable logistics. Below,

the strategy is outlined for the short, medium, and long term, taking into

account the current economic and geopolitical realities.

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Strategy timeline

Short-Term (0-2 Years)

Focuses on immediate goals, quick

wins, and addressing urgent

needs, often improving efficiency

and responding to current

demands.

Medium-Term (2-5 Years)

Aims for growth and stability through

product development, market

expansion, and process optimization.

Long-Term (5-10 Years)

Focuses on sustainable growth,

innovation, and market leadership,

aligning with the company’s vision

for long-term success.

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Short-Term (0-2 Years)

Priorities:

1.Cost Optimization:

Reducing operational costs through better

planning, automation, and energy savings.

Optimizing warehouse utilization and transport

efficiency.

2.Customer Retention and Acquisition:

Strengthening relationships with existing

customers by providing reliable and flexible

solutions.

Targeting new customers in stable industries

such as retail and pharmaceuticals.

3. Focus on Sustainable Logistics:

Accelerating the transition to electric vehicles

and alternative fuels.

Collaborating with customers to reduce their

CO2 emissions.

4. Risk Management:

Actively anticipating geopolitical and economic

risks by developing alternative transport routes

and supply chains.

Medium-Term (2-5 Years)

Priorities:

1.Sustainability as a Core Strategy:

Invest in green technologies such as solar

energy for warehouses and further electrification

of the transport fleet.

Roll out multimodal transport solutions (a

combination of road, rail, and water).

2.Digitization and Innovation:

Further, integrate AI and data analytics into

logistics processes to achieve better

predictability and efficiency.

Implement advanced track-and-trace systems

for customers.

3. Geographical Diversification:

Expand into new markets with growth potential,

such as Eastern Europe or non-EU countries with

strong trade relations.

4. Strategic Partnerships:

Collaborate with local governments and

businesses to access subsidies for sustainable

projects.

Strengthen partnerships within the logistics

chain to create mutual benefits.

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Long-Term (5-10 Years)

Priorities:

1.Sustainability as a Differentiating Factor:

Position as a market leader in CO2-neutral

logistics.

Create fully circular logistics solutions.

2.Fully Integrated Supply Chain Services:

Offer end-to-end solutions where TML acts as a

strategic partner for customers in complex

supply chains.

3. Adaptation to Geopolitical Realities:

Develop strong resilience against disruptions in

global supply chains through regional hubs and

strategic stockpiles.

4. Investing in People and Technology:

Develop talent within the company and focus on

continuous training in sustainability and

technology.

Deepen automation and robotics for

warehouses and transportation.

Strengthening Market Position

1.Focus on Sustainable Logistics:

Collaborate with customers to develop CO2-

neutral solutions.

Utilize electric trucks, alternative energy sources,

and modal shifts (from road to rail/water).

2.Excellence in Customer-Centricity:

Offer flexible services tailored to meet specific

customer needs.

Provide transparency and real-time information

through advanced logistics technologies.

3. Focus on Innovation:

Proactively experiment with new technologies

such as autonomous vehicles and blockchain for

supply chain management.

4. Building Reputation as a Reliable Partner:

Continue investing in quality, reliability, and

sustainability to maintain a strong position, even

in economically challenging times.

With this strategy, TML addresses both the challenges of

today and the opportunities of tomorrow, with

sustainability, innovation, and customer-centricity as

the driving forces behind its growth and success.

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Business Model

Tailormade Logistics (TML) specializes in providing customized logistics solutions, with a strong focus on flexibility,

innovation, and sustainability. What sets TML apart from other players in the market is its ability to fully tailor logistics

processes to meet the specific needs of its customers, supported by advanced technologies and an extensive

network. This makes the company a strategic partner for major industrial players.

Value Proposition

Customized Solutions: Fully tailored logistics services,

including transport, warehousing, and supply chain

management.

Sustainability: Implementation of green logistics practices

such as electric transportation, multimodal transport

solutions, and CO2 reduction projects.

Technological Innovation: Utilization of data analysis, trackand-trace

systems, and logistics automation for maximum

efficiency.

Customer Segments

Large industrial companies in sectors

such as retail, automotive, chemicals,

and FMCG (Fast-Moving Consumer

Goods).

Organizations seeking a reliable

partner for complex, customized

logistics operations.

Core Activities

Transport: Road, rail, and

multimodal transport with a

focus on efficiency and

sustainability.

Warehousing and Distribution:

Modern

warehouse

management, including

temperature-controlled and

specialized storage facilities.

Sustainability Projects: Investing

in carbon-neutral solutions and

collaborating with clients to

reduce their ecological footprint.

Technological Development:

Digitizing logistics processes to

improve traceability and

optimize operations.

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Business Model

Revenue Streams

Transport Services: Revenue from national and international

transport, including multimodal logistics solutions.

Warehousing: Income generated from managing

warehouses and distribution centers, including fulfillment

services.

Value-Added Services: Revenue from additional services

such as inventory management, packaging, labeling, and

last-mile delivery.

Strategic Partners

Suppliers: Manufacturers of

transportation equipment (such as

electric trucks), IT solutions, and

warehouse systems.

Customers: Large industrial

companies outsourcing logistics

complexity.

Government Entities: Collaboration on

sustainability projects and subsidy

programs.

Cost Structure

Transport Costs: Fuel,

maintenance, driver wages, and

fleet management.

Real Estate and Infrastructure:

Rent and maintenance of

warehouses and distribution

centers.

Technology Investments:

Software development, data

management, and automation.

Personnel Costs: Salaries for

logistics planners, drivers, and

warehouse staff.

Sustainability Initiatives:

Investments in CO2 reduction,

electric vehicles, and green

energy.

TML doesn’t just offer standard solutions; it strives for a partnership where innovation and customer focus take center

stage, with a strong commitment to sustainability and efficiency.

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Business Units

Our company operates through five distinct business units, each with its

own set of specialized requirements, needs, and strategies tailored to

serve specific customer segments. These units are designed to address

the unique demands of our diverse client base, ensuring that we deliver

customized solutions that align with the specific objectives of each group.

All customers are categorized into one of these business units, allowing us

to provide more focused and effective service. Each unit develops and

executes its own strategies based on its market dynamics, customer

expectations, and operational priorities, enabling us to maintain a high

level of efficiency and expertise across all areas of our business. This

structure allows for greater flexibility, enabling us to adapt quickly to

market changes while optimizing our resources to meet the distinct needs

of our customers.

1.Automotive

2. Fashion & Lifestyle

3.DIY Home and Garden

4.Fast Moving Consumer Goods (FMGC) and Retail

5.Heavy industry

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24

Accreditations

WORK

IN PROGRESS!

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Sustainability and intermodal transport are intrinsically linked,

as intermodal transportation systems play a pivotal role in

enhancing environmental sustainability, reducing emissions,

and improving overall efficiency within the transportation

sector. In line with governmental guidelines, Tailormade

Logistics actively promotes intermodal transport, contributing

to several key benefits, including:

Reduction in Greenhouse Gas Emissions (lower carbon

footprint and improved energy efficiency)

Alleviation of traffic congestion

Efficient land use

Optimization of transport networks

In recent years, economic and social sustainability has also

been associated with intermodal transport, with cost reduction,

enhanced accessibility to remote areas, and increased

flexibility being just a few of the advantages.

Ludovico Balduccio

Ops Manager Italy / Business Development

Currently, Tailormade Logistics operates 500 intermodal units,

serving various countries across Europe, including the Benelux,

Italy, France, the UK, Scandinavia, Spain, and Portugal. Our

expansion plans focus on broadening the areas served,

although public investments are crucial for the development

of the necessary infrastructure. Furthermore, intermodal

transport is strongly advocated by Tailormade Logistics, as we

support customers in understanding its advantages and

challenges, preparing them for a shift from less sustainable

modes of transport to intermodal solutions. To maximize

sustainability benefits, intermodal transport is often offered in

conjunction with other green solutions, such as HVO.

In 2024, the number of intermodal transports returned to the

levels seen in 2022 (as depicted below). This reduction, while

notable, is consistent with broader sector trends. Nonetheless,

our long-term goal of increasing intermodal transport by 20%

per year remains unchanged. The growing interest from

customers in intermodal solutions further reinforces this

ambition.

2021 2022 2023 2024 2025

N° of transports

9.000 11.753 13.250 11.520 13.000

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For 2025, we anticipate a modest growth (5-10%) in intermodal

transport volumes, in line with industry trends. The intermodal

sector is currently facing intense competition from the road

transport sector, where pricing has significantly decreased due

to excess capacity and low market volumes. However, we remain

confident that these challenging conditions will only temporarily

hinder the shift from road to intermodal transport, and in the

long term, growth in intermodal transport will continue.

In conclusion:

Intermodal transport will continue to grow, with the shift from

road to rail gaining momentum.

Tailormade Logistics has already made and planned

investments to achieve a 20% annual growth rate.

Other green solutions have been integrated to provide the

most sustainable transport options.

Tailormade Logistics’ intermodal offerings will continue to

expand.

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Electric trucks

Electric trucks

Driving Sustainability Forward

As the world grapples with the challenges of climate change,

the transportation sector stands at the forefront of innovation

in sustainability. At TML, we're excited to be part of this

evolution, embracing cutting-edge technology to reduce our

environmental impact while meeting the growing demands

for efficient, reliable transport. Partnering with a global leader

in electric vehicle innovation positions us at the heart of this

transformation. We are driving towards a future where

sustainability is not just a goal but a tangible reality.

Electrifying the Fleet: A Strategic Move Towards Zero

Emissions

TML is proud to have deployed two state-of-the-art electric

trucks in 2023. These trucks are a testament to our

commitment to sustainability and serve as a symbol of the

future we are building.

But this is just the beginning. In 2024, twelve more electric

trucks were integrated into our fleet, each representing a

significant leap forward in reducing our carbon footprint.

These vehicles, equipped with the latest technology, are

designed to maximize efficiency while minimizing emissions,

paving the way for greener logistics operations.

Power, Range, and Efficiency: Specifications of a New Era

The electric trucks in our fleet come with impressive

specifications. Each vehicle is powered by six advanced

battery packs, delivering a robust 540 kWh capacity. This

energy reservoir enables the trucks to cover a driving range of

approximately 300 kilometers per charge, making them ideal

for regional logistics operations.

When it comes to charging, flexibility and speed are key. These

trucks can be fully charged in just 9.5 hours using alternating

current (AC) charging. For operations requiring quicker

turnarounds, the trucks support direct current (DC) charging,

cutting down charging time to a swift 2.5 hours. This balance

of power and charging flexibility allows us to maintain

operational efficiency while reducing downtime, ensuring that

sustainability doesn’t come at the cost of productivity.

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The Road Ahead: Next-Generation Electric Trucks

While the current fleet represents a significant milestone, the

future is even more exciting. In the second half of 2025, the

next generation of electric trucks will be launched, pushing

the boundaries of what’s possible in sustainable transport.

These trucks promise a revolutionary leap in range,

delivering up to 600 kilometers on a single charge—double

the current capacity.

So, how will this remarkable feat be achieved? The answer

lies in a series of innovative breakthroughs:

Optimized Driveline Design: re-engineering the truck’s

driveline to free up more space for additional battery

packs. This will allow for larger energy storage without

compromising the vehicle’s weight or performance,

significantly extending its driving range.

Enhanced Battery Efficiency: Efficiency isn’t just about

capacity—it’s about how effectively that energy is used.

These next-gen trucks will feature advancements in

battery technology, improving energy density and

optimizing power usage. This means the trucks will travel

further on less energy, delivering more kilometers per

charge.

Cutting-Edge Battery Management System (BMS): A

sophisticated BMS will monitor and manage the health of

each battery pack, ensuring optimal performance, longer

lifespan, and improved safety. This system will not only

enhance reliability but also provide real-time data to help

fleet operators maximize efficiency.

Aero Cabin Design: Redefining Efficiency with Style: One

of the most striking innovations in the upcoming trucks is

the introduction of the ‘Aero Cabin.’ This sleek,

aerodynamic design will drastically reduce air resistance,

allowing the trucks to slice through the air with minimal

drag. The result? Improved fuel efficiency, extended range,

and a smoother driving experience. It’s not just about

looking futuristic—it’s about harnessing every possible

advantage to drive sustainability forward.

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Towards a Cleaner Future: The Bigger Picture

These advances align perfectly with TML’s broader

sustainability strategy. We recognize that the transport and

logistics industry has a pivotal role to play in combating

climate change. By investing in electric trucks and adopting

cutting-edge technology, we are taking tangible steps to

reduce our carbon emissions, contribute to cleaner air, and

promote a greener, more sustainable economy.

But our ambitions don’t stop there. We are actively exploring

alternative energy sources, to complement our growing

electric fleet. At TML, we believe in a multi-faceted approach

to sustainability, leveraging the latest advancements in

technology to create a future where logistics is not only

efficient but also environmentally responsible.

Conclusion: Shaping the Future, One Electric Truck at a Time

By embracing electric vehicles and leading the charge toward

zero emissions, TML is setting a new standard for sustainability

in the logistics sector.

With each electric truck we add to our fleet, we are not just

reducing our environmental impact—we are also

demonstrating what’s possible when innovation and

responsibility come together. As we look to the future, we are

confident that the road ahead is not only electric but also

filled with boundless opportunities to create a cleaner, greener

world.

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Hydrogen trucks

Hydrogen trucks

Hydrogen Trucks: The Future of Sustainable Long-Distance

Hauling

As the world moves towards cleaner and greener energy

solutions, hydrogen trucks are emerging as a gamechanging

innovation in sustainable transport. While electric

trucks are already making strides in reducing emissions,

hydrogen trucks offer a unique advantage that could

revolutionize long-distance logistics: they are essentially

electric trucks powered by fuel cells that generate electricity

from hydrogen stored in onboard tanks.

In a hydrogen fuel cell, hydrogen and oxygen are combined

through an electrochemical reaction, producing electricity,

heat, and water. This process powers the truck’s electric

motor, making hydrogen trucks a zero-emission alternative

with impressive potential.

Key Benefits of Hydrogen Trucks

One of the most significant advantages of hydrogen trucks

over battery-electric trucks is their range. Hydrogen trucks can

travel much longer distances on a single tank of hydrogen

compared to electric trucks, which are limited by their battery

capacity. For long-haul operations, this extended range can

be a critical factor.

For example, during periods of high wind or intense sunlight,

excess energy that cannot be used immediately can be

converted into hydrogen through electrolysis and stored for

later use. This stored energy can then be used to power

hydrogen trucks or other applications, ensuring that the

energy is available even when wind and solar production dips.

In this way, hydrogen complements the transition to

renewable energy and helps overcome the challenges of

uneven energy production.

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Hydrogen as an Energy Storage Solution

Beyond transportation, hydrogen offers a unique opportunity

as an energy storage solution. Hydrogen can be produced

using renewable energy sources, such as wind or solar

power, and then stored for later use. This makes hydrogen a

versatile and flexible energy carrier, especially for managing

the intermittent nature of renewable energy generation.






energy is available even when wind and solar production

dips. In this way, hydrogen complements the transition to



Looking Ahead: The Role of Hydrogen in Sustainable Logistics

While hydrogen trucks may not yet be common on our roads,

the potential they hold for the future of logistics is undeniable.

As the cost of hydrogen production decreases, and refueling

infrastructure expands, hydrogen trucks could become a key

player in reducing emissions from long-distance freight

transport.

The role of hydrogen goes beyond transportation, offering

solutions to store and balance renewable energy. By

leveraging hydrogen’s unique properties, we can create a

more resilient and sustainable energy system, one that

supports the continued growth of clean energy sources like

wind and solar power.

At TML, we are keeping a close eye on these developments. We

believe that hydrogen, alongside electric trucks, could play a

pivotal role in transforming the logistics industry and driving

us closer to a zero-emission future. With continued investment

in research, infrastructure, and regulation, hydrogen could

soon power the next generation of sustainable trucks, paving

the way for a cleaner, greener future for all.

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Company fleet

Company fleet

Accelerating Towards a Greener Future: Electrification of

Our Company Fleet

As part of our commitment to sustainability, TML is taking

significant strides in electrifying our vehicle fleet. This shift

not only aligns with our environmental goals but also

positions us ahead of upcoming regulatory changes.

Beginning January 1, 2026, only fully electric vehicles will

qualify for corporate tax deductions in many regions. We are

preparing for this transition now to ensure compliance and

to lead the way in sustainable business practices.

Currently, our fleet includes 19 fully electric passenger

vehicles, with the first added in early 2022. This number is set

to increase steadily as every newly acquired passenger

vehicle in our fleet will be 100% electric. By adopting an allelectric

strategy, we are reducing our carbon footprint and

contributing to cleaner air and a healthier environment.

To support our growing fleet of electric vehicles, we have

equipped our sites in Ghent, Ghlin, Izegem, and Westerlo with

charging stations. These installations are crucial for ensuring

the smooth operation of our fleet and minimizing downtime,

as they provide convenient access to charging infrastructure

for our employees and visitors.

The pressure from governments and regulatory bodies on

companies to embrace greener practices is only set to

intensify in the coming years. By investing in electric vehicles

and sustainable infrastructure today, TML is not only staying

ahead of regulatory requirements but also contributing to a

more sustainable and responsible future.

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Aerodynamic trucks and trailers

Aerodynamic trucks and

trailers

The logistics sector plays a crucial role in reducing CO2

emissions, and aerodynamic improvements in trucks are

essential in this process. Below are recent innovations and

trends in this area:

Aerodynamic Modifications to Trucks

Spoilers and Air Deflectors:

Roof spoilers, side spoilers, and air deflectors reduce

air resistance by optimizing airflow over and around

the truck.

Modern models are adjustable, allowing them to

better fit the load or trailer.

Aerodynamic Skirts (Side Panels):

Panels on the sides of trailers reduce turbulence

beneath the truck.

Studies show that this can result in up to 7% fuel

savings.

Wheel Covers and Rim Designs:

Closed wheel covers and aerodynamic rims improve

airflow around the wheels.

Airflow Management Around the Cabin:

Refinements to cabin design, such as rounded

corners, smaller side mirrors, and integrated

cameras, reduce air resistance.

Electronics and Technology

Digital Simulations and AI:

Manufacturers use Computational Fluid Dynamics

(CFD) to minimize air resistance in the design phase.

AI is used to make real-time adjustments during the

ride, such as modifying spoilers.

Active Aerodynamics:

Some trucks feature adjustable components that

automatically adapt to driving conditions, such as

highway use or low-speed city driving.

Evolution in Fuel Consumption for International Transport

1. Fuel-Efficient Engines

Improved Euro Standards (Euro VI and Euro VII): Stricter

emission standards have led to more efficient diesel

engines with lower emissions.

Turbo-Compounding: Technology that utilizes excess

exhaust gases to generate additional energy, reducing fuel

consumption by approximately 3%.

Reduced Vehicle Weight: By using lighter materials, such as

aluminum and carbon fiber, trucks consume less energy.

41

2. Sustainable Propulsion Technologies

Electric Trucks:

Models like the Volvo Electric offer fully electric

drivetrains, ideal for shorter distances.

Reduced air resistance is crucial for increasing the

vehicle's range.

Hydrogen-Electric Trucks:

Hydrogen fuel cells provide CO2-free energy and

have a longer range than electric trucks. TML expects

more opportunities in this area starting in 2030.

Aerodynamic improvements help optimize fuel

consumption.

Hybrid Drivetrains:

TML sees potential in trucks that combine an efficient

diesel engine with an electric drivetrain to reduce

emissions at lower speeds.

3. Driver Behavior and Management Systems

Telematics and Fleet Management: Advanced

telematics systems allow Tailormade Logistics to

optimize driving behavior, such as avoiding harsh

braking and maintaining steady speeds.

Eco-Driving Training: Drivers are taught fuel-saving

techniques, which can lead to a 10-15% reduction in fuel

consumption.

Platooning: Truck platooning, where vehicles drive

closely behind each other, reduces air resistance and

fuel consumption by 5-10%.

Future Innovations

Autonomous Trucks: Automated vehicles can maintain

optimal speeds and distances, reducing air resistance and

fuel consumption.

New Trailer Designs: A combination of aerodynamic

designs with electric drivetrains and solar panel roofs.

Solar Energy: Trailers equipped with solar panels use solar

energy to power systems such as cooling and lighting.

Conclusion: The combination of aerodynamic improvements,

advanced drivetrains, and driver optimization leads to a

significant reduction in CO2 emissions and fuel consumption.

Trucks become not only more efficient but also better aligned

with the sustainability goals of the logistics sector.

42

AMBITIONS

AMBITIONS

43

Defining a pole star

"Defining a pole star" in the context of sustainability targets

refers to the idea of establishing a clear guiding vision or

overarching goal that provides direction and focus for all an

organization's sustainability efforts. Just like a pole star (or

North Star) has historically been used for navigation—acting

as a fixed point to help sailors or travelers orient themselves

—your sustainability "pole star" is the central, aspirational

goal that helps guide your company’s actions toward longterm

environmental sustainability. It's a clear, long-term

vision that serves as a compass for setting more specific

and actionable sustainability targets across the business.

44

When do we aim to be

net zero?

As a transport and logistics company, we are deeply

committed to achieving net-zero emissions by 2050. We

recognize that the path to this ambitious goal is complex

and requires transformative changes across our entire

operation. Achieving net-zero emissions will not only involve

reducing our direct emissions through improved fleet

efficiency and sustainable practices but also embracing

new technologies that can drive significant reductions in our

carbon footprint.

Given the rapidly evolving nature of green technologies, we

understand that our success in meeting this target will be

heavily dependent on the latest advancements in clean

energy solutions, alternative fuels, electric vehicles, and

carbon capture technologies. These innovations are critical

to reducing the environmental impact of our industry, which

traditionally has been a high emitter of greenhouse gases.

We are committed to staying at the forefront of these

developments, actively monitoring emerging technologies,

and seeking out opportunities to integrate them into our

operations as soon as they become commercially viable.

As part of our sustainability strategy, we are dedicated to

being early adopters of these technologies whenever possible.

This proactive approach will not only help us meet our netzero

commitment but also position us as a leader in

sustainable logistics. While we acknowledge that the pace of

technological advancement can present challenges, we are

prepared to make the necessary investments and

adjustments to ensure that we can take full advantage of the

solutions that will ultimately help us achieve our goals. Our

journey to net zero will be one of continuous innovation,

collaboration, and adaptability as we work toward a more

sustainable future.

45

Our Approach to Sustainability:

Continuous Improvement with

Annual Emissions Reduction

Targets

At Tailormade Logistics, we believe that achieving

sustainability is an ongoing journey rather than a one-time

goal. While some organizations choose to define a singular,

long-term "pole star" target, we have opted for a continuous

improvement model—one that focuses on measurable,

incremental progress year by year. Rather than aiming for a

fixed end-point or aspirational target, our strategy is to

reduce our emissions by 10% each year, continuously

evolving and improving our environmental performance.

Why a Continuous Improvement Approach?

The decision to prioritize continuous improvement reflects

our commitment to making real, tangible progress in a way

that aligns with both our current operational capabilities

and the evolving nature of sustainability challenges. Here’s

why we believe this approach is the right one for our

business:

Flexibility and Adaptability: The landscape of

sustainability is constantly changing. New technologies,

regulatory standards, and industry best practices emerge

regularly. By focusing on continuous improvement, we can

adapt to new opportunities and respond to challenges as

they arise, making iterative improvements without being

constrained by a static, long-term target.

Realistic, Achievable Goals: Setting a 10% reduction in

emissions each year is an ambitious yet achievable target,

one that motivates action while allowing us to measure

and track progress regularly. This incremental approach

enables us to take concrete steps forward every year,

building momentum over time.

Scalability and Long-Term Impact: Instead of trying to

achieve a massive reduction in a single leap, we focus on

gradual, sustainable changes that can be scaled over

time. Small improvements add up quickly, allowing us to

achieve significant reductions in emissions over the long

term, without overwhelming our resources or disrupting

operations.

Clear Accountability and Transparency: By setting a

yearly emissions reduction target, we can easily track our

progress and hold ourselves accountable. This approach

fosters a culture of transparency and responsibility, both

internally and with our stakeholders.

46

Implementing Scienced

Based Targets

Implementing Science-Based Sustainability Targets: A

Guide for Companies

TML was one of the pioneering companies to establish

sustainability targets early on, demonstrating a

commitment to environmental and social responsibility.

However, while we set ambitious goals, we did not initially

adopt science-based targets (SBTs) to guide our progress.

As sustainability challenges continue to evolve, it is now

crucial for us to implement SBTs, which are grounded in the

latest climate science, to ensure our targets are both

credible and aligned with global efforts to limit climate

change.

Science-based targets are goals for reducing greenhouse

gas emissions that are in line with the latest climate science,

specifically the targets set in the Paris Agreement to limit

global warming to well below 2°C, and preferably to 1.5°C,

above pre-industrial levels.

Assess Emissions Baseline: The first step in setting SBTs is

understanding your company's current emissions profile.

Companies should conduct a Greenhouse Gas (GHG)

inventory to assess direct and indirect emissions across three

scopes. This is explained in paragraph XXX in this report.

Set Clear, Ambitious Targets: Once a baseline is established,

companies should set ambitious, science-based targets that

align with global climate goals. The SBTi provides frameworks

for setting these targets. TML will start focusing on absolute

targets: A fixed reduction in GHG emissions, regardless of

business growth.

Implement Reduction Strategies: To meet the set targets, TML

needs to implement clear reduction strategies across its

operations.

Energy efficiency: Optimizing energy use in facilities,

switching to renewable energy sources, and improving

processes.

Sustainable supply chain: Collaborating with suppliers to

reduce emissions across Scope 3, which often represent

the largest portion of a company’s carbon footprint.

Circular economy: Reducing waste and promoting

recycling, reusing, and repurposing materials.

47

+10%↑ in liters HVO consumed anually

+10%↑ tons CO2 saved anually

Targets: product

+10%↑ in amount of intermodal shipments

anually

+10%↑ in intermodal equipment:

containers

+10%↑ in intermodal equipment:

swap bodies

48

Product

2021 2022 2023 2024 2025

30.000 lt HVO consumed

anually


anually (+900%↑)


anually (+51%↑)


anually (+7%↑)


anually (+10%↑)

11.120 tons CO2 saved 11.120 tons CO2 saved

13.440 tons CO2 saved

(+0%↑)

(+13%↑)

14.656 tons CO2 saved

(+9%↑)

16.121,6 tons CO2 saved

(+10%↑)

9.000 intermodal

transports

11.753 intermodal transports

(+31%↑)

13.250 intermodal transports

(+13%↑)

11.520 intermodal transport

(-13%↓)

13.000 intermodal transport

(+13%↑)

230 containers

280 containers containers

(+21%↑)

400 containers

(+43%↑)

450 containers

(+12.5↑)

450 containers

(+0%↑)

5 swap bodies 50 swap bodies

(+900%↑)

100 swap bodies

(+100%↑)

100 swap bodies

(+0%↑)

110 swap bodies

(+10%↑)

49 Many results are dependent on the economic situation, which impacts our volumes.

+10%↑ Mkwh solar electricity anually

+5%↑ in electric cars anually

+25%↑ in electric trucks anually

Targets: planet

+10%↑ in charge points anually

04

Reduce: 60% of truck wash water reused + 32%

from captured rainwater each year

Reuse: +10%↑ in tons cardboard & plastic

from packaging reaused anually

Recycle: +10%↑ million packages reused anually

50

Planet

2021 2022 2023 2024 2025

4,2 Mkwh solar electricity


(+60%↑)


(+18↑)


(+0%↑)


(+10%↑)

0% electric cars

9% electric cars

(+9%↑)

22% electric cars

(+144%↑)

22% electric cars

(+0%↑)

24,2% electric cars

(+10%↑)

0% electric trucks

0% electric trucks

2% electric trucks

4% electric trucks

(+100%↑)

6,6% electric trucks

(+65%↑)

0 charge points

75 charge points

(+75%↑)

100 charge points

(+33%↑)

120 charge points

(+20%↑)

132 charge points

(+10%↑)

Reduce: 0% of truck wash

water reused + 0% from

captured rainwater



captured rainwater



captured rainwater



captured rainwater



captured rainwater

Reuse: 5.000 tons

cardboard & plastic from

packaging

Reuse: 12.500 tons


packaging (+150%↑)

Reuse: 24.500 tons


packaging (+96%↑)

Reuse: 19.500 tons


packaging (-21%↑)

Reuse: 19.500 tons


packaging (+0%↑)

51

Recycle: 19 million

packages reused

Recycle: 24 million

packages reused

(+26%↑)

Recycle: 29 million

packages reused

(+21%↑)

Many results are dependent on the economic situation, which impacts our volumes.

Recycle: 25 million

packages reused

(-14%↑)

Recycle: 27,5 million

packages reused (+10%↑)

People

2021 2022 2023 2024 2025

980 employees

1.200 employees 1.250 employees 1.150 employees

Goal: keep growing the TML

team

31 nationalities 31 nationalities

29 nationalities 30 nationalities

30 nationalities

Baanbrekende Werkgever

2023

Baanbrekende

Werkgever 2024

Baanbrekende

Werkgever 2025

52

What if targets are not met?

While we are fully committed to achieving our targets, there are times when

external challenges or unforeseen factors prevent us from meeting them.

Nonetheless, we take full responsibility and are dedicated to analyzing the

reasons behind any shortfall, implementing corrective actions, and

continuously improving our efforts to ensure we stay on track toward our

sustainability goals.

1. Assess the Shortfall

2. Review and Adjust the Targets

3. Implement Corrective Measures

4. Enhance Reporting and Transparency

5. Engage with Stakeholders

6. Seek External Expertise

7. Review Financial Impacts and Resources

8. Engage in Advocacy

9. Strengthen Long-Term Sustainability Strategy

10. Consider Legal and Reputational Risks

Until now, we have not implemented penalties or corrective measures when

falling short of our targets. However, we recognize the importance of holding

ourselves accountable and understand that establishing such measures is

essential for driving progress. As we move forward, we are committed to further

developing this approach in the coming year, ensuring that both our

management team and all key stakeholders are actively involved in the

decision-making process to strengthen our accountability and alignment with


53

54

Greenhouse protocol and scope 1/2/3

Taking the next step

As the world becomes increasingly focused on

environmental responsibility, the green demands and

sustainability standards set by our customers have become

a central driving force in our business. These demands are

not just trends—they represent a profound shift in how

industries operate and how products and services are

designed, delivered, and consumed. Whether it’s reducing

carbon footprints, sourcing eco-friendly materials, adopting

energy-efficient technologies, or ensuring ethical supply

chains, the pressure to meet these sustainability standards

is transforming how we do business. But rather than viewing

these expectations as challenges, we embrace them as an

opportunity to strengthen our competitive edge and create

lasting value.

Adapting to green demands requires us to rethink traditional

business models, embrace circular economy principles, and

continuously invest in sustainable solutions that meet the

needs of our customers without compromising the health of

our planet. This might mean redesigning our services to be

more energy-efficient, improving waste management

practices, or finding alternative, less harmful materials. It's

about going beyond compliance with sustainability

regulations and actively setting higher standards. Not only

for ourselves but for all stakeholders involved.

Sustainability efforts help us build stronger relationships with

our customers, who view us as partners in their own green

journey. By aligning with their values and goals, we not only

secure customer loyalty but also attract new business from

like-minded clients. This creates a mutually beneficial cycle.

We embrace the challenge of meeting these green demands

with open arms, seeing it as an opportunity to lead, innovate,

and build a more sustainable future.

In the past, our focus was on strengthening and improving

ourselves, which allowed us to build a solid foundation and

achieve significant success. While this approach was essential

for our growth, we now recognize that it's time to take things to

the next level. As we continue to evolve, we want to challenge

our suppliers and partners to innovate alongside us, pushing

for higher standards, greater efficiency, and more sustainable

practices. By raising expectations and fostering a

collaborative environment, we aim to create even greater

value for everyone involved.

To reach this next level of growth and collaboration with our

suppliers and partners, we plan to implement the Greenhouse

Gas (GHG) Protocols. By adopting these standards, we will not

only measure and reduce our own carbon footprint but also

encourage our suppliers to do the same.

55

Greenhouse Gas (GHG)

Emissions Protocols In today’s sustainability-driven marketplace, meeting

The Greenhouse Gas (GHG) emission protocols are a set of

standards and guidelines used by organizations to measure,

categorize, and report their greenhouse gas emissions. The

most widely recognized framework is the GHG Protocol,

developed by the World Resources Institute (WRI) and the

World Business Council for Sustainable Development

(WBCSD). It divides emissions into three categories: Scope 1

(direct emissions from owned or controlled sources), Scope

2 (indirect emissions from the consumption of purchased

electricity, steam, heating, and cooling), and Scope 3

(indirect emissions that occur in the value chain, including

upstream and downstream activities). These protocols help

businesses accurately track their carbon footprints, set

emissions reduction targets, and ensure transparency in

their sustainability reporting.

environmental targets is no longer the responsibility of a

business alone (Scope 1)—it requires a collective effort. As a

company, we not only need to challenge ourselves to meet

ambitious sustainability goals, but we also have a

responsibility to challenge our partners and stakeholders

(Scope 2 + Scope 3) to align with these objectives. This is an

often overlooked aspect of sustainability efforts, but it is

crucial if we are to create a real, lasting impact.

At the same time, challenging our partners is not about

placing blame or adding pressure. It’s about creating a

shared sense of responsibility and offering support for

improvement. We must work together to identify and

overcome barriers to sustainability. This might include

providing training, sharing best practices, or jointly investing in

new technologies that drive sustainability across the value

chain.

Greenhouse Gas Protocol Official website: https://ghgprotocol.org/

56

Understanding Scope 2

and Scope 3 Emissions

Scope 2 refers to indirect GHG emissions from the

consumption of purchased electricity, steam, heating,

and cooling. These emissions occur from the energy

we use but are generated outside our direct control.

Scope 3 represents all other indirect emissions that

occur in the value chain, both upstream (e.g., the

production of purchased goods and services,

employee business travel) and downstream (e.g., the

disposal of products, transportation, and distribution).

For TML, we decided to focus on Scope 3. The first

stepping stones will be made in 2024, but the project

rollout is planned for 2025. Scope 3 emissions represent

the indirect GHG emissions that occur across our value

chain, both upstream (from suppliers and logistics) and

downstream (from product use and disposal). To

effectively reduce and manage Scope 3 emissions, we

must adopt a comprehensive, action-oriented approach

that spans our entire supply chain, product lifecycle, and

customer relationships. Below, we outline how we plan to

implement the Scope 3 GHG emissions protocol into our

daily business practices.

57

1. Comprehensive Assessment of Scope 3 Emissions

The first step in implementing the Scope 3 protocol is

identifying and measuring the full scope of emissions across

all categories of the value chain. Understanding where our

Scope 3 emissions originate is essential for prioritizing

reduction efforts and setting targets. Starting with identifying

our suppliers and stakeholders.

To start, we will focus on Supplier Engagement: We will

conduct a thorough review of our suppliers to understand

their emissions profiles and identify high-impact areas. By

starting a survey process, we will collect data on their

production processes, materials, and energy consumption.

This will be the first step in our action plan.

Supply Chain Partnerships: We will work with our

suppliers to set clear expectations for sustainability and

encourage them to reduce their carbon footprints.

Transportation and Distribution Optimization: We will

collaborate with our logistics partners to optimize

delivery routes, reduce fuel consumption, and explore

alternative transportation options like electric vehicles,

alternative fuels, or rail transport. We will also promote

the use of more sustainable packaging and consider

packaging reductions to minimize waste and carbon

footprint.

Customer Engagement: Encouraging customers to

participate in sustainability efforts is another important

aspect of reducing Scope 3 emissions. We will actively

communicate the environmental impact of our services

and propose solutions to optimize them. For example:

changing delivery time windows can make it possible to

optimize our planning and decrease the number of trucks

on the road.

Survey analysis:

2024 Q4: Defining objectives, key areas, and focus points

2025 Q1: Segmentation of stakeholders and suppliers

2025 Q1: Survey creation and distribution

2025 Q2: Data analyzation

2025 Q2: Categorizing survey outcomes per stakeholder

2025 Q3 Sharing results and next steps

58

2. Setting Clear Targets and KPIs for Scope 3

To effectively manage and reduce Scope 3 emissions, we

need to set clear, measurable targets and key performance

indicators (KPIs).

Target Setting: We will set specific, time-bound targets

for reducing Scope 3 emissions across key categories.

These may include reducing emissions from purchased

goods and services, business travel, transportation and

distribution, and end-of-life treatment of products. Our

targets will be ambitious but achievable, with regular

progress reviews to assess our performance.

Tracking and Reporting: It is the aim of TML to

implement a solid reporting and tracking tool throughout

the entire value chain. This includes developing

partnerships with third-party data providers, using

emissions factors, and integrating emissions tracking

into our internal systems. At the moment, our progress

did not reach this far. It is our goal to publish our Scope 3

emissions data in our annual sustainability reports,

ensuring transparency and accountability. We aim to

have a solid and reliable publication by the report of

2026.

3. Continuous Monitoring and Improvement

Scope 3 emissions management is an ongoing process that

requires continuous monitoring, evaluation, and improvement.

We will establish a robust system to monitor emissions across

our entire value chain, ensuring that our reduction efforts

remain on track.

Regular Audits: We will conduct regular audits and

assessments of our Scope 3 emissions performance,

working closely with our suppliers, logistics partners, and

other stakeholders to identify new opportunities for

improvement.

Technology and Innovation: We will continuously explore

new technologies, tools, and methodologies that can help

us track, reduce, and mitigate Scope 3 emissions more

effectively. This might include adopting software solutions

for better emissions tracking or investing in low-carbon

technologies for our supply chain.

59

60

Pride

Recognized as a Pioneering Employer for

Three Consecutive Years

We are delighted to announce that for the third consecutive year, we have been

awarded the prestigious Pioneering Employer certification, earning the exclusive

distinction of the Pioneering Compass.

This recognition highlights our ongoing commitment to sustainability, peoplecentered

employment, and innovation.

The Pioneering Employer program encourages organizations to develop the

challenges faced by HR Professionals. It promotes long-term, impactful

changes in how companies engage with their employees and the environment.

As a guiding principle, a pioneering employer applies a sustainable HR

perspective to address People & Planet, ensuring that business objectives

remain aligned. We emphasize balancing organizational goals with a

commitment to employee well-being and ecological responsibility.

Year 1: Greening Our Fleet

In our first certification year, we prioritized making our fleet more sustainable.

We introduced electric vehicles, implemented a people-oriented hybrid working

policy, and encouraged alternative transportation methods.

These initiatives reduced our carbon footprint while promoting a healthier

environment.

61

Year 2: Strong Training and Development Policy

In our second year as a Pioneering Employer, we placed a

strong focus on personal growth plans and the continuous

evaluation of our organizational structure. This approach

ensures that roles and responsibilities are consistently

reviewed and aligned with both the evolving needs of the

company and the aspirations of our employees.

To support this, we prioritized a learning environment,

providing comprehensive training opportunities to help our

team members thrive. By offering targeted workshops, skillbuilding

programs, and leadership courses, we ensured our

employees had the resources and encouragement to

achieve their personal and professional ambitions.

This dynamic approach has allowed us to create a

workplace where agility, adaptability, and individual

development go hand in hand, fostering both employee

satisfaction and organizational success.

Year 3: Diversity and Inclusion

In our third year, we aimed to go beyond diversity by striving

for true inclusion—a workplace where everyone feels at home,

regardless of background, gender, ethnicity, or other personal

characteristics. While TML has long been a multicultural

organization, with over 30 nationalities represented, our focus

was to ensure that inclusion became the higher goal.

Inclusion is not just a statement for us; it is embedded in our

core values and demonstrated through our actions. We are

committed to "walking the talk," implementing a

comprehensive approach that promotes equity, belonging,

and shared respect. Through awareness campaigns, training

sessions, and fostering open dialogue, we have created a

culture where everyone can thrive.

This holistic approach aligns with our organizational values,

ensuring that inclusivity is not merely an initiative but a

consistent and authentic part of our identity. By building on

our diverse foundation and committing to inclusivity, we have

created a supportive environment where our team members

feel valued and empowered to contribute their unique

strengths.

62

What This Recognition Means to Us

Achieving the Pioneering Compass reflects our long-term

commitment to continual growth as an employer. It inspires

us to keep investing in sustainability, innovation, and peoplefocused

policies. The certification is more than an award—it

is a responsibility to maintain our role as a model

organization. We are dedicated to making meaningful

improvements for the well-being of our employees and the

broader community.

We are proud of our achievements and excited about the

future. As a triple-certified Pioneering Employer, we remain

committed to setting new standards and providing an

inspiring work environment for our team.

Let’s continue building a sustainable, inclusive, and peoplecentered

workplace together!

63

Supporting Charitable

Causes: Our Commitment

to Giving Back

At TML, we believe that corporate responsibility extends

beyond business operations and into the communities

where we live and work. Each year, we dedicate ourselves to

supporting various charitable causes, both locally and

nationally, to make a positive impact on society. These

initiatives are integral to our broader sustainability efforts

and reflect our commitment to social responsibility and

community welfare.

A key area of focus for our charitable efforts is supporting

food banks, which play a critical role in addressing food

insecurity in our communities. Each year, we partner with

local and national food banks to provide support and

donations. This partnership allows us to help combat hunger,

especially during critical times like the holiday season, when

the demand for food assistance increases dramatically.

These efforts go beyond just providing support and donations.

They make a significant difference in the lives of families and

individuals facing difficult circumstances. By working with food

banks, we contribute to reducing the strain on families who

struggle to make ends meet. This partnership also helps raise

awareness of food insecurity and encourages our employees

and stakeholders to think about how they can make a

difference in their communities.

As we continue our charitable work, we plan to broaden our

efforts and support additional causes that align with our


We are committed to creating a ripple effect of good within

our communities, ensuring that our corporate actions help

foster positive change in the lives of those who need it most.

We are more than just a business—we are a part of the

community, and our goal is to continue contributing to its

growth and well-being for years to come.

64

Our Commitment to the UN Sustainable

Development Goals (SDGs)

At TML, we actively contribute to the United Nations Sustainable Development Goals, aligning our strategies with

global priorities to build a sustainable future. Our efforts are focused on the SDGs where we can make the most

significant impact.

From reducing our carbon footprint to fostering inclusive workplaces, we integrate these goals into our core

operations, ensuring that our business contributes positively to the well-being of our planet and its people.

Below, we highlight the specific SDGs we are dedicated to achieving and how we translate them into action.

65

66

Product

Co2 emissions reduction

To minimize the environmental impact of road transport, TML

is actively transitioning to more sustainable solutions. One of

the key initiatives involves the use of Hydrotreated Vegetable

Oil (HVO) for last-mile deliveries. HVO is a biobased fuel

produced from renewable sources such as vegetable oil,

animal waste fats, used cooking oils, and even algae. This fuel

offers a significant advantage over traditional diesel,

reducing greenhouse gas emissions by over 90%.

Additionally, we closely monitor developments in alternative

drivetrains, which have the potential to revolutionize the

transport sector. Technologies like fuel-agnostic engines,

electric drivetrains, and hydrogen-powered vehicles are

rapidly evolving. These innovations hold the promise of

further reducing CO2 emissions, helping us meet

sustainability goals in the near future. By integrating such

technologies, TML aims to lessen the environmental footprint

of road transport while maintaining efficient logistics.

67

68

Planet

Reduce the (net) energy consumption of

warehousing and office activities

At TML, we are committed to minimizing our energy footprint and achieving zero

emissions for our operational energy needs by 2030. This ambitious target is supported

by our transition to renewable energy sources, ensuring that all energy used across our

facilities is clean and sustainable.

To further enhance efficiency, we are leveraging automation to streamline our processes

in warehousing and transport operations. This not only optimizes resource usage but

also significantly lowers CO2 emissions, aligning with our sustainability goals.

In addition, we are revolutionizing our company vehicle fleet by fully transitioning to

electric vehicles, bypassing interim solutions like hybrid powertrains. Charging

infrastructure has already been installed at our locations to support this transition,

demonstrating our commitment to cleaner, more sustainable mobility solutions.

Through these initiatives, we are actively reducing energy consumption and emissions

while paving the way for a greener future in logistics and beyond.

69

Reduce the water footprint of our supporting activities

At our office, sustainability is at the core of our operations. We purify approximately 4 m³

of sanitary water daily using a biofilter system, ensuring efficient and eco-friendly water

management.

This commitment extends to fleet maintenance at Ghent Trailer Care, where we keep our

vehicles in top shape for optimal performance and reduced downtime. A highlight is our

innovative truck wash facility, which cuts drinking water use to just 80 liters per wash by

recycling 60% of water and supplementing it with rainwater. With 15 trucks washed daily,

this saves approximately 3.5 million liters of water annually.

These efforts reflect our dedication to minimizing our environmental footprint while

inspiring sustainable practices within the logistics sector. Together, we can drive

meaningful change for a greener future.

70


Benefits of Recycled Water in Truck Washes

The use of recycled water offers significant advantages for both the environment and

TML’s operations:

1. Reduction in Water Usage: On average, a truck wash facility consumes 300 to 500

liters of water per truck. By recycling up to 70% of this water, only 30% fresh water is

required for each wash, significantly lowering overall consumption.

2. Annual Savings: For example, washing 50 trucks daily would typically require 15.000

to 25.000 liters of water. With water recycling, this can be reduced to just 4.500 to

7.500 liters of fresh water per day, resulting in substantial cost and environmental

savings.

3. Lower Water Costs: By limiting the use of fresh water, TML reduces the expenses

associated with water supply and wastewater management. This could result in

annual savings of thousands of euros, depending on the number of truck wash

facilities and their usage frequency.

4. Reduced Environmental Impact: Recycling water decreases the strain on local water

resources, which is especially important in areas facing water scarcity. This initiative

helps conserve water reserves and minimizes TML’s environmental footprint.

Recycled water in truck washes demonstrates TML's commitment to sustainable

practices, benefiting both the business and the planet.

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Figures Supporting the Impact

Water Savings: By implementing a water recycling system

in its truck wash facilities, TML saves over 1 million liters of

water annually. This translates to a 70% reduction in water

consumption per truck wash. This significant decrease not

only reduces operational water costs but also alleviates

pressure on local water resources, contributing to more

sustainable water management practices.

Reduction in CO2 Emissions: Reduced water usage has

indirect environmental benefits, as it minimizes the energy

required for pumping, transporting, and purifying water. It is

estimated that this leads to a 15% decrease in CO2

emissions compared to traditional systems that do not

utilize water recycling.

Contribution to TML’s Broader Sustainability Goals

The integration of recycled water systems is a key component

of TML’s commitment to sustainability. This initiative

significantly reduces the company’s water footprint and aligns

with a broader strategy to lower energy consumption and CO2

emissions. These efforts extend across all aspects of TML’s

operations, including logistics activities and facility

management.

By continuously exploring and investing in innovative

technologies, TML reinforces its dedication to sustainable

practices and strives to lead the logistics sector in

environmentally responsible operations. The use of recycled

water is not only a practical solution but also a testament to TML’s

proactive approach to environmental stewardship.

TML has implemented several initiatives to further its

commitment to sustainability. These include adopting electric

vehicles to reduce emissions, optimizing transport routes to lower

fuel consumption, and investing in renewable energy sources for

warehouses and offices. By embracing these measures, TML

strives to lead the logistics industry in sustainable practices,

combining cost-effective operations with environmental

responsibility.

Conclusion

By using recycled water in its truck wash facilities, Tailormade

Logistics significantly reduces water consumption and its

ecological footprint. This innovation cuts costs and supports TML’s

broader sustainability goals, reinforcing its leadership in

environmentally responsible logistics.

Waste: reduce, reuse, recycle

At TML, we are committed to transforming waste into

valuable resources through a sustainable approach.

Together with our customers, we continuously seek

opportunities to convert waste streams into reusable

material flows, fostering a circular economy.

We understand the crucial role of efficient and sustainable

supply chains in reducing environmental impact. Our

commitment to waste reduction, reuse, and recycling is

supported by the implementation of innovative solutions

that promote responsible resource management. Through

close collaboration with our customers and their suppliers,

we integrate sustainable practices throughout the supply

chain, contributing to a more circular, environmentally

friendly economy.

By prioritizing circularity and responsible waste

management, TML helps ensure that materials are reused

and repurposed wherever possible, reducing the overall

need for new raw materials and minimizing waste.

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Streamlining Cardboard Recycling

In 2022, Tailormade Logistics took a significant step towards sustainability by

installing a baler at our Skaldenstraat site in Ghent. Previously, the cardboard

collected through our reverse logistics processes was compacted using a cardboard

press, which maximized the load per container. These containers were then

transported to a recycling facility, where the cardboard was processed into large

bales to be sold to paper plants for reuse.

With the installation of an on-site baler, we have simplified this process and achieved

several key benefits:

Reduced transport and CO2 emissions: By eliminating the need for transport to

the recycling facility, and from there to the cardboard manufacturer, we’ve cut

back significantly on transportation.

Increased efficiency: We now transport larger volumes of baled cardboard

directly to paper plants, reducing the number of trips required.

Waste becomes a resource: Cardboard, once considered waste, is now efficiently

processed and reintegrated into the supply chain as a valuable material.

Each month, we collect, sort, and bale approximately 200 tons of cardboard, which is

then transported to local paper plants to be recycled into new products. This closedloop

approach helps reduce waste and supports a more sustainable, circular

economy.

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CO2 Reduction through Closed-loop Circularity

Parameter for new pallet shipmet

Standard pallet (120cm x 80cm)

“Recubela in numbers”

Number of pallets

New pallet

7

Recycled pallet (Closed loop Recubela)

561

Recycled pallet

Number of trees

561

0

CO2 absorbtion by 1 tree/year (kg)

171

0

CO2 emission production process (kg) (cutting + drying)

281

70

CO2 emission international transport (0,5 kg/km) (1500km)

750

0

CO2 emission national transport (60 km)

30

30

Total kg/CO2 emissions per shipment of 561 pallets

1.232

100

Possible CO2 reduction (kg)

1.131

“Unlocking the power of our short supply chain, we can save 1 ton of CO2 per shipment of wooden

packaging, paving the way towards a greener future.”

Peter Helskens - Founder

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Source: Helskens P. (2022) ‘A literal study: Reducing CO2 of

wooden packaging waste though a closed loop’

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People

Driving Digital Transformation

in HR Processes

In our commitment to innovation and sustainability, we have

made significant strides in the digitalization of our HR

processes. These advancements not only enhance

efficiency and transparency but also ensure that our

workforce remains at the center of everything we do. By

leveraging technology, we are building a more streamlined,

paperless, and employee-focused HR environment.

Driver Management: Supporting Our Chauffeurs

One of our flagship initiatives is the introduction of a Driver

Management System. This service focuses on supporting our

drivers with personalized guidance and daily follow-up. The

system enables us to monitor performance, address

individual needs, and provide tailored coaching when

necessary. This proactive approach ensures that drivers feel

supported and valued, improving job satisfaction and

operational efficiency. Adjustments at an individual level

have proven to be a game-changer in fostering stronger

engagement and better overall performance.

Digitalizing Communication: Efficiency and Accessibility

We have taken bold steps to digitize and centralize

communication within our HR processes. Key developments

include:

Centralized Leave Requests: Employees can now request

vacations through a single digital platform, simplifying the

process and ensuring better oversight for both employees

and management.

Digital Consultation of Social Documents: Employees can

easily access and review essential documents, such as

contracts and payslips, anytime and anywhere.

Team Overview Accessibility: A user-friendly interface

provides employees with a clear, real-time overview of

their team structure, fostering collaboration and

transparency.

Transparency and Paperless Workflows

Transparency is a cornerstone of our digital strategy. By

centralizing data and making it accessible, we empower

employees with the information they need while reducing

administrative burdens. Additionally, our commitment to

paperless workflows supports our broader sustainability goals,

helping us minimize our environmental footprint and reduce

operational inefficiencies.

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The Added Value of Digital Transformation

Digitalizing our HR processes has resulted in several

benefits, including:

Improved Employee Experience: Employees can

access their information and complete tasks

effortlessly, contributing to higher satisfaction and

engagement.

Efficiency Gains: Automated processes save time

and reduce errors, allowing HR teams to focus on

strategic initiatives.

Sustainability Impact: By eliminating paper and

manual workflows, we contribute to environmental

preservation while demonstrating our commitment to

sustainable operations.

Looking Ahead

As we continue on this journey of digital transformation,

we remain dedicated to putting our employees first. The

initiatives we have implemented are just the beginning of

a broader strategy to create a connected, transparent,

and sustainable workplace. Through innovation and

collaboration, we aim to set a benchmark for digital HR

excellence in our industry.

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By placing our people at the heart of these changes, we

ensure that technology becomes a tool for

empowerment and growth, reinforcing our position as a

forward-thinking and responsible organization.

Safety: A Cornerstone of Our

Commitment to Well-Being

At TML, safety is a core pillar of our sustainability strategy

and an essential component of employee well-being.

Creating and maintaining a safe working environment not

only protects our employees but also fosters a culture of

trust, proactivity, and continuous improvement.

Systematic Incident and Accident Reporting

To uphold the highest safety standards, we have

implemented a robust system for tracking and analyzing

workplace accidents and incidents. All workplace accidents

are meticulously documented, and near-miss incidents are

registered to identify potential hazards. This proactive

approach enables us to address risks before they escalate

and ensures that lessons are learned from each occurrence.

Prevention Through Insight

The data collected from our incident and accident reporting

system serves as the foundation for our preventive safety

measures. By analyzing trends and root causes, we develop

targeted strategies to mitigate risks, adapt our safety

protocols, and enhance training programs for employees.

Continuous Improvement

Safety is not a static goal but a dynamic process. Regular

evaluations of our safety policies and practices allow us to

stay ahead of potential risks. In collaboration with our

employees, we assess work environments and procedures,

ensuring that roles and responsibilities align with the latest

safety standards. This participatory approach empowers our

team and reinforces a collective commitment to safety.

An integrated approach to Well-Being

By integrating safety into our broader well-being agenda, we

demonstrate our commitment to the physical and mental

health of our workforce.

Safe workplaces foster a sense of security, enabling

employees to focus on their tasks without fear of harm.

Furthermore, they contribute to a positive workplace culture

where everyone feels valued and protected. Through these

efforts, we continue to raise the bar on workplace safety,

reflecting our dedication to protecting our greatest asset—our

people.

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TML’s vision for sustainable transport and logistics

The Transport Sector’s Role

in the Fight Against Climate

Change

The transport sector plays a crucial role in combating

climate change. If we want to quickly improve air quality, this

sector is key to making that happen. By using trucks more

efficiently, avoiding empty miles, and shifting the focus from

cost to sustainability, we can collectively work towards

cleaner air and a healthier planet.

Optimizing Freight Transport: Smart Loading and Avoiding

Empty Trips

One of the greatest opportunities for sustainability in

transport lies in more efficient truck loading. By optimizing

available loading space, the number of trips can be

reduced, leading to a significant decrease in CO₂ emissions.

Avoiding empty miles is just as important. Trucks returning

empty after deliveries contribute to unnecessary pollution

and resource waste. With smart planning, better

collaboration among carriers, and technologies that help

coordinate return freight, this issue can largely be resolved.

The Role of Customers: Sharing the Costs of Sustainability

Another area requiring change is the pressure from customers

to always choose the cheapest option. This drive for lower

prices has a negative impact on sustainability. It's impossible

to build a more environmentally friendly system if the focus

remains solely on cutting costs. Customers need to

understand that they have a role in making the transport

sector more sustainable. By paying a fair price, which includes

investments in green technologies, they directly contribute to

a more sustainable system.

Strict Delivery Times: More Trucks, Less Efficiency

The increasingly strict requirements from customers—such as

fixed time windows for deliveries and specific pick-up times—

significantly affect transport efficiency. For instance, if

customers demand that goods be delivered precisely

between 8 and 9 AM, companies often have to deploy extra

trucks to meet these deadlines, leading to inefficient use of

transport capacity. These requirements reduce the ability to

fully load trucks and avoid empty miles, resulting in a heavier

environmental burden.

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Hydrogen as an Energy Storage Solution

Beyond transportation, hydrogen offers a unique opportunity

as an energy storage solution. Hydrogen can be produced

using renewable energy sources, such as wind or solar

power, and then stored for later use. This makes hydrogen a

versatile and flexible energy carrier, especially for managing

the intermittent nature of renewable energy generation.






energy is available even when wind and solar production

dips. In this way, hydrogen complements the transition to



Looking Ahead: The Role of Hydrogen in Sustainable Logistics

While hydrogen trucks may not yet be common on our roads,

the potential they hold for the future of logistics is undeniable.

As the cost of hydrogen production decreases, and refueling

infrastructure expands, hydrogen trucks could become a key

player in reducing emissions from long-distance freight

transport.

The role of hydrogen goes beyond transportation, offering

solutions to store and balance renewable energy. By

leveraging hydrogen’s unique properties, we can create a

more resilient and sustainable energy system, one that

supports the continued growth of clean energy sources like

wind and solar power.

At TML, we are keeping a close eye on these developments. We

believe that hydrogen, alongside electric trucks, could play a

pivotal role in transforming the logistics industry and driving

us closer to a zero-emission future. With continued investment

in research, infrastructure, and regulation, hydrogen could

soon power the next generation of sustainable trucks, paving

the way for a cleaner, greener future for all.

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National Restrictions: A Patchwork of Rules

In addition to these challenges, the growing number of

national restrictions adds complexity. Each country enforces

its own regulations regarding environmental standards,

safety, driver working hours, and access to certain areas.

Some countries have strict environmental zones where only

low-emission vehicles are allowed, while others impose

restrictions on driving hours or require specific permits for

transporting certain goods.

This fragmented regulatory landscape makes it incredibly

difficult for transport companies to plan efficient routes and

meet delivery schedules. The result? More trucks, more

drivers, and longer travel times. Furthermore, companies

need to purchase more vehicles that comply with different

national standards, leading to higher operational costs and

a negative impact on sustainability.

More Trucks and Drivers: The Vicious Cycle

The combination of customer demands and national

restrictions forces transport companies to deploy more trucks

and drivers to meet regulations and deliver goods on time.

This not only increases costs for companies but also

contributes to more traffic on the roads, higher fuel

consumption, and greater greenhouse gas emissions. This

vicious cycle of inefficiency makes it almost impossible for

transport companies to operate sustainably.

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Customers and Companies Must Invest in Sustainability

Together

To tackle these problems, it's essential that both customers

and governments rethink their policies. Customers must

understand that the focus on ever-lower costs and strict

delivery times contributes to environmental damage, and

they must adjust their expectations to enable more

sustainable transport. At the same time, governments must

collaborate better to harmonize regulations across Europe,

so transport companies can operate more efficiently without

constantly facing new restrictions.

Moreover, transport companies should be required to invest

a portion of their profits into sustainable technologies. This

would enable them to invest in cleaner vehicles, route

optimization technologies, and innovative solutions to avoid

empty miles.

Towards an Integrated, Sustainable Future

Creating a more sustainable transport sector requires a

collective effort from customers, governments, and

companies. Less stringent customer demands, harmonized

European regulations, and a focus on profitability that is

reinvested in sustainability can bring us closer to a more

efficient and greener future. Only then can we make a real

difference in air quality and build a more sustainable

transport network that benefits both the environment and the

economy.

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Rail Transport: The

Sustainable Backbone of

Freight

Rail transport offers enormous advantages in terms of

sustainability. It is much more energy-efficient than road

transport, as trains can carry large quantities of goods over

long distances with relatively little fuel consumption.

Moreover, rail freight can significantly reduce road

congestion and lower greenhouse gas emissions, especially

when powered by electricity. In a small and densely

populated continent like Europe, using rail for freight

transport is a logical step toward making transport more

sustainable.

The Challenges of European Regulations and Social Unrest

However, the push for rail transport is hindered by the

complex and fragmented regulatory landscape in Europe.

Each country has its own laws and rules governing rail

transport, making cross-border rail operations inefficient

and bureaucratic. These various regulations, permits, and

safety standards make it difficult for rail companies to

deliver their services smoothly and cost-effectively.

In addition, there is significant social unrest within the

European rail sector. Strikes, disputes over working conditions,

and conflicts between unions and companies make rail

services unreliable, disrupting freight schedules and making

rail transport less appealing to businesses that need fast,

predictable deliveries.

Infrastructure: A Barrier to Efficient Rail Transport

The poor state of infrastructure in many European countries is

another barrier to the widespread use of rail. Outdated rail

networks, limited capacity, and a lack of investment in new

technologies mean that rail transport is not always the most

efficient option. While roads and airports often receive

significant investments, rail infrastructure lags. This leads to

delays, capacity issues, and a lack of connections between

key logistics hubs.

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The Role of Europe: Harmonization and Investment

Europe can play a central role in improving this situation. To

fully utilize rail as a sustainable transport option, European

regulations and infrastructure must be harmonized. This

means creating a streamlined system for cross-border rail

freight, reducing national regulatory differences.

Additionally, the European Union should invest in

modernizing rail infrastructure to make rail transport more

attractive and reliable.

Profit as a Foundation for Sustainable Investments

Europe could lead the way by requiring transport companies

to operate profitably, with the obligation to invest a portion

of that profit into sustainability. This would be a crucial step

in the right direction, as companies without profit cannot

innovate or implement the necessary sustainable solutions.

Promoting green investments would not only reduce the

ecological footprint of transport but also improve air quality

and living conditions for everyone.

Working Together Towards a Sustainable Transport Network

To make real progress, both businesses and consumers need

to change their behavior. We must move away from the habit

of always seeking the cheapest option and recognize that

sustainable choices have value for the future. By optimizing

truck loading, avoiding empty miles, involving customers in

the costs, and requiring companies to invest in sustainability,

the transport sector can make a significant contribution to a

cleaner, greener future.

The road to a more sustainable transport sector requires a

collective effort from customers, governments, and

companies. With less stringent customer demands,

harmonized European regulations, and profitability focused on

sustainable investments, we can move closer to a more

efficient and greener future. Only then can we truly make a

difference in air quality and build a sustainable transport

network that benefits both the environment and the economy.

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Disclosure

At Tailormade Logistics, we are committed to transparency and

accountability in our sustainability efforts. This guide serves as our annual

update on our sustainability practices, achievements, and future goals for the

years 2023 and 2024.

In this edition, we have applied the Global Reporting Initiative (GRI) standards

to ensure our reporting meets the highest international benchmarks.

Additionally, we align our initiatives with the United Nations Sustainable

Development Goals (SDGs), demonstrating our commitment to fostering

sustainable practices that benefit our stakeholders and the environment.

We believe that sustainability is a shared responsibility and strive to

continuously improve our operations while minimizing our environmental

impact. Our approach encompasses a wide range of areas, including energy

efficiency, waste reduction, and community engagement.

This guide is designed to provide stakeholders—including employees,

customers, partners, and the communities we serve—with insights into our

sustainability journey. We are dedicated to being a responsible corporate

citizen and look forward to sharing our progress and challenges in the years

to come.

Thank you for joining us on this journey toward a more sustainable future.

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Sustainability report 2023-2024

Published by: Tailormade Logistics

Edition: 2023-2024

Thanks for joining us on this journey

www.tml.group

T+ 32 9 255 58 58 - info@tml.group

Korte Mate 5 - HAVEN 4245H - 9042 Gent Zeehaven - Belgium

We’re glad to have you along for the ride.

Sustainability report TML 2023-2024

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