QHA REVIEW FEBRUARY 2025

FEBRUARY 2025
FEATURE
RING IN
THE NEWY
THE BEST OF BOTH WORLDS
– BLENDING HERITAGE WITH
MODERNITY
BITE SIZE
SHOWCASING LOCAL PRODUCERS
INSIGHTS
THE FOOD & AGRIBUSINESS NETWORK
A CRAFTY BUNCH
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EDITOR’S LETTER
THE SHOT
IN THE ARM
WE ASKED
FOR!
It is wonderful to be back on deck in
Queensland after the summer break.
It is even better to be heard by some
of our politicians after many years of
advocacy. It is amazing how impending
elections focus the mind on positive
policy outcomes.
Through long-term, coordinated
advocacy across Australia, with all of
our fellow hotels associations, we were
very pleased to hear the LNP announce
an election policy regarding a change
to Fringe Benefit Tax (FBT). As our
members are probably aware, there are
plenty of constraints on this change,
but in general we believe this is a step
in the right direction.
Essentially, businesses that have a
turnover of $10M or less can spend
up to $20,000 on staff or business
entertainment. This figure excludes
alcohol purchases, which we believe
has no consequence, as for those that
choose to drink, they will of course
have the opportunity to purchase
separately. This spend will be spread
right across the hospitality industry,
and many of our members will no
doubt derive some benefits.
Of course, there will be plenty of
arguments against this policy from
the current government. Typically, this
targets the ‘big end of town’ or that
“IT IS AMAZING HOW IMPENDING ELECTIONS FOCUS
THE MIND ON POSITIVE POLICY OUTCOMES.”
alcohol is unhealthy. The constraints
on this policy have been targeted to
allow the most flexibility for small,
local traders to encourage their
community to come together and
reward staff for their hard work.
The QHA wholeheartedly supports
this policy and encourages all political
parties to match this change, as it
addresses the simple fact that FBT
has not evolved with the times.
Bernie Hogan and Zoe Marstella – Operations Manager at Felons Brewing Co and
winner of the QHA & AHA Awards for Excellence Front of House Employee of the Year
It shows an understanding that
hospitality businesses are the centre of
their communities, and we should be
encouraging communities to support
each other in their favourite local.
BERNIE HOGAN
QHA CHIEF EXECUTIVE/EDITOR
REVIEW / 3

BITE SIZE
INSIGHTS
A CRAFTY BUNCH
CONTRIBUTORS
FEATURE
OUR
COVER:
The Newmarket Hotel
SERVING HOSPITALITY SINCE 1885.
FEBRUARY 2025
EDITION
QHA
Level 14, 270 Adelaide Street
Brisbane, Queensland 4000
GPO Box 343
Brisbane, Queensland 4001
Phone: 07 3221 6999
1800 177 594
Web: www.qha.org.au
Email: info@qha.org.au
Office Hours
8.30am – 5.00pm Monday to Friday
President
Mr Richard Deery
Senior Vice President
Mr Matthew Coorey
Vice Presidents
Mr Brad Fitzgibbons
Ms Mel Tait
Mr Sam Ingham-Myers
Secretary/Treasurer
Ms Rachel Johnson
Chief Executive and Editor
Mr Bernie Hogan
www.qha.org.au
Design and layout
Horse & Water
QHA REVIEW is published by the Queensland Hotels
Association ABN 54 878 166 941.
All information is correct at time of going to press. The
publishers cannot accept responsibility for errors in
articles or advertisements, or unsolicited manuscripts,
photographs, or illustrations. The opinions and words
of the authors do not necessarily represent those of
the publisher. All rights reserved. Reproduction in part
or whole is strictly prohibited without prior permission.
3. EDITOR’S LETTER
5. CONTRIBUTORS
6. NEWS
10. BITE SIZE
12. FEATURE
THE NEWMARKET HOTEL
28. INSIGHTS
THE FOOD & AGRIBUSINESS NETWORK
42. TOP DROP
44. A CRAFTY BUNCH
GREEN BEACON BREWING CO
56. SHOWCASE
PAYMENT SOLUTIONS
63. TRADE DIRECTORY
64. PARTNERS & CORPORATE MEMBERS
EDITORIAL & ADVERTISING
For all editorial and advertising queries:
Nicky Spencer 0405 271 247
qhareview@qha.org.au

CONTRIBUTORS
DAMIAN STEELE
THERESE KELLY
PAUL ST JOHN-WOOD
CURT SCHATZ
QHA Deputy Chief Executive
A hospitality industry professional
with over 30 years of experience
in liquor, gaming, and operations.
Damian has a strong focus on
compliance and legislation.
QHA Training Manager
An experienced VET sector
professional, Therese manages the
QHA Training department and is
responsible for the development
and delivery of quality training for
QHA members and other hospitality
venues.
QHA Membership Officer
Paul is the face of the Association to
many QHA members as he travels
the length and breadth of the state
visiting, advising, and assisting
publicans.
Managing Partner, Mullins
With over 30 years of experience
in property, liquor, and gaming
law, Curt is recognised as a leader
in this field. He advises pub, club,
nightclub, restaurant, resort, and
accommodation venue owners and
operators.
VICTORIA THOMSON
JENNA PENFOLD
TOM FITZGERALD
ADAM FLOYD
Commissioner for Office of
Liquor and Gaming Regulation
Queensland
Victoria is responsible for the
regulatory policy and strategic
direction of product safety, licensing,
compliance, and enforcement
activities to protect market integrity
and keep Queenslanders safe.
Senior Industrial Relations Advisor
Jenna is passionate about
employment relations and has
experience in providing advice to
both employers and employees
on a range of workplace matters.
Jenna has a particular interest in
investigation and discipline matters.
Accommodation Membership
Services Officer
Tom will act as your conduit to
accommodation information and
QHA services, and is an experienced
professional who grew up living and
working in the hospitality industry as
part of a hotel-owning family.
Head of MAX & TAB, Queensland
With ten years of experience in
Tabcorp gaming services, Adam has
recently taken on both MAX & TAB
for Queensland. Adam’s previous
career in the hospitality industry
positions him well to understand the
role that wagering and gaming play
in pubs.
NICK BAINBRIGGE
HON DEB FRECKLINGTON MP
SARAH SWAN
JAYDE LINCOLN
State Manager of Aristocrat,
Queensland
Nick has a proven history in
wholesale liquor, electronic gaming,
and hotel and restaurant operation.
He now heads up the state team
for one of Australia’s leading
manufacturers of gaming machines.
Attorney-General and Minister for
Justice and Minister for Integrity
In her role as Attorney-General,
the Hon Deb Frecklington MP has
regulatory oversight of the liquor and
gaming industry, working with hotels
across Queensland to support their
businesses and the community.
Employment Relations Manager
Sarah has a passion for employment
relations and has diverse experience
advising and assisting employees
and employers. Sarah has particular
interests in workers’ compensation
matters, bullying and harassment
matters, and policy development.
QHA Event Manager
Jayde brings over 15 years of event
management experience and is
passionate about creating events
that foster connections and inspire
creativity among members.
REVIEW / 5

SETTING THE STAGE
AUSTRALIA’S VERY OWN GRAND FINAL OF HOSPITALITY,
THE AHA NATIONAL AWARDS FOR EXCELLENCE, WAS
HELD ON 25 NOVEMBER LAST YEAR.
This time, the highly anticipated event was hosted with the
setting sun as the backdrop on the entertainment deck of The
Star Brisbane, which couldn’t be a more appropriate setting
for the commendation of our country’s most beloved and
innovative venues.
On the night, more than 700 VIP and industry guests
gathered on the banks of the Brisbane River, with all of the
finalists having won at their state-level award ceremonies
earlier in the year.
Complementing Tim Campbell, who presented the gala
event, was Aussie rock band The Rogue Traders, who also
kept the crowd energised and engaged throughout the night.
While Queensland came away with a number of impressive
awards, South Australia scored big this year, with the
McLaren Vale Hotel and Arkaba Hotel in Fullarton winning
Regional and Metropolitan Hotel of the Year respectively.
Tasmania also claimed bragging rights, with Overall Hotel
of the Year – Accommodation being won by The Tasman.
Meanwhile, the Northern Territory’s Dundee Beach Tavern
won Overall Hotel of the Year – Remote.
Other highlights of the evening included the announcement
of 2024’s Best Hotel Group Operator, Kickon Group, in
addition to the induction of hotel industry legend, Justin
Hemmes, into the prestigious Diageo Johnnie Walker Hall
of Fame after a moving tribute by the AHA NSW president,
Scott Leach.
AHA national president, David Canny, said these awards
really do showcase the best of an industry that is world-class.
“The National Awards for Excellence is the hotel sector’s very
own state of origin. It’s the top venues of each state going
head-to-head in a winner-takes-all contest – the chance to
be named the best of the best.
“Each and every day, all of these finalists and their teams
work hard to provide the best experience to millions of
patrons nationwide.
“Whether it’s the food and beverage or the staff members
who go above and beyond – Aussie hotels are the best in the
world, and that’s on display here today.
“Congratulations to all of the finalists, and especially the
winners, and thank you for all of the work you do for the hotel
sector and for your communities. You are all winners in my
book,” he said.
/ 6
REVIEW

NEWS/ AHA NATIONAL AWARDS FOR EXCELLENCE
CONGRATULATIONS
The QHA would like to give a very ecstatic
congratulations to the following winners of the
AHA National Awards for Excellence, which hail
from all corners of our vibrant state:
Zoe Marstella, Howard Smith Wharves,
Brisbane
Front of House Employee of the Year – General
Division
Green Island Resort
Excellence in Innovation, Sustainability and
Energy Efficiency Practice
Sandstone Point Holiday Resort
Best Tourism Initiative and Best Mid-Range
Accommodation
The Prince Consort Hotel, Fortitude Valley
Best Bar Presentation & Service – Metropolitan
Kirra Beach Hotel, Coolangatta
Best Outdoor/Non-Enclosed Facility
Osbourne Hotel, Fortitude Valley
Best Entertainment Venue
The Langham, Gold Coast
Best Suite/Apartment Hotel
REVIEW / 7

NEWS/ GRAND HOTEL CHILDERS
A GRAND OLD TIME
AFTER OVER A CENTURY OF SERVING UP GREAT FOOD, COLD BEER, COSY QUARTERS,
AND CLASSIC AUSSIE ENTERTAINMENT, GRAND HOTEL CHILDERS HAS WON BIG AT
THE BUNDABERG & DISTRICT BUSINESS EXCELLENCE AWARDS.
On 17 November 2024, the staff of the heritagelisted
hotel were elated to receive Small Business
of the Year, Outstanding Growth, and Childers
Business of the Year at the annual Bundaberg &
District Chamber of Commerce event.
Established in 1892, Grand Hotel Childers was based
on German-born architect Anton Hettrich’s designs.
The venue stood out for its elegant look and as the
only brick building on the block at the time. When
its timber-framed neighbours were gutted by fire
in 1902, it provided a design template for the new
structures built in their place.
As the booming sugar industry continued to pump
new life into Childers over time, the town grew
more popular, and so the pub evolved to meet the
community’s needs. As the mills started closing,
some of the town’s other venues closed their
doors for good, but the Grand Hotel Childers
stayed open. It remains to this day as a place
where anyone in the neighbourhood can enjoy
great food and
great times.
Fast forward to almost 30 years ago, and a
hardworking couple from Sydney made the move
over the border with their two kids and became the
publicans of a beautiful (but tired) old pub in the
heart of Childers – the southernmost township of
the Bundaberg region.
Pam and Dennis Corliss built a legacy over the next
three decades, with the Grand Hotel Childers being
a testament to their hard work and perseverance.
After the devastating passing of her husband in
2020, Pam has continued to lead the pub from
success to success.
Today, the historic venue has garnered a great
following, and is celebrated for its Mongrel Menu
and Australia Day Mud Crab Cup. It’s no wonder
the hotel took out the top gong at the Bundaberg
& District Business Excellence Awards, especially
with how much it contributes to Childers’
reputation as the friendliest town in the state.
On the night of the event, the venue expressed
through their social media that none of their
achievements would have been possible without
the help of their fantastic staff.
“A special, huge thank you to our amazing chef,
Lisa Couell, and our operations and marketing
manager, Helen Corliss.
“We love our town and look forward to continuing
to provide a great place for an ice-cold beer and a
perfectly cooked steak. Watch what 2025 brings.”
Congratulations to Grand Hotel Childers for their
well-deserved recognition at the Bundaberg &
District Excellence Awards.
/ 8
REVIEW

When you play
together it always
feels like a win!
Gamble Responsibly. Think! About your choices. Help is close at hand.
Call Gambler’s Help, ACT Gambling Counselling and Support Service or
GambleAware 1800 858 858 gambleaware.nsw.gov.au or
www.gamblinghelponline.org.au
REVIEW / 9

BITE
SIZE
EVERYTHING
FOOD
MALENY CUISINE
HANDCRAFTED
INSPIRED BY THE ABUNDANCE OF FRESH FRUIT
AND VEGETABLES IN QUEENSLAND.
Specialising in authentic gourmet condiments, such as
sauces, relishes and jams, Maleny Cuisine’s recipes were
developed in 1988 when an opening in the market was
discovered for condiments that were gluten free and
allergy friendly, yet delicious and affordable.
Each of their recipes is created based on seasonal fruit
and veggies, with minimum processing required to ensure
maximum freshness. As a result, each product in the
range makes a statement about being a pure gourmet
condiment, authentic in flavour and appeal.
Maleny Cuisine’s food service range is used by fine dining
restaurants and cafés across a range of menu types. The
Maleny Cuisine Teenies, packaged in stylish 45g jars, are
popular additions to cheese platters, minibars, grazing
tables, and breakfast buffets. They’re also regularly used in
welcome packs in accommodation establishments.
GET IN TOUCH WITH MALENY CUISINE:
0478 117 883
marina@malenycuisine.com.au
KENILWORTH DAIRIES
UDDERLY DELICIOUS
LIFETIME LOCALS AND DAIRY FARMERS OF
SIX GENERATIONS.
Handcrafted using traditional recipes for 60 years, Kenilworth
Dairies’ specialty cheeses, yoghurts, and mousses are
guaranteed to suit any taste and occasion. Surrounded by the
natural beauty of the Mary Valley, they offer a versatile range of
products tailored to meet the needs of both front-of-house and
kitchen operations.
In the Australian dairy industry, the success of family farms
like Kenilworth Dairies is at the heart of rural development,
generating vital jobs and contributing to earnings that benefit us
all. Choosing local isn’t just a purchase – it’s an investment in a
brighter, more sustainable future for everyone.
GET IN TOUCH WITH KENILWORTH DAIRIES:
W
0428 762 853
kenilworthdairies.com.au
ZEST ELEMENT
ZEST FOR
LIFE
marketing@kenilworthdairies.com.au
W
malenycuisine.com.au
BORN FROM A
PASSION FOR
SUSTAINABILITY
AND REDUCING
FOOD WASTE.
Supporting Aussie farmers and promoting mindful consumption,
Zest Element transforms surplus and imperfect fruits into
nutrient-rich dehydrated powders and slices that help reduce
labour costs, food storage, and food waste for venues.
Ideal for smoothies, seasoning, baking, garnishes, and beyond,
their products suit kitchen creations as well as front-of-house
displays, hotel mini-bars, and bar garnishes. Available in
versatile formats, they’re perfect for both retail and hospitality.
Supporting the food service and manufacturing industries
is at the heart of what Zest Element does. As the demand
for sustainable, high-quality ingredients in the Queensland
hospitality industry grows, they are a compelling choice that
aligns with the consumer values of provenance and ethical
consumption.
GET IN TOUCH WITH ZEST ELEMENT:
W
0448 331 094
zestelement.com.au
zestelement.sales@gmail.com
/ 10
REVIEW

BRAZEN BROWNIES
BE BRAZEN
WHEN ONE BITE IS NEVER ENOUGH.
Bold, cheeky, and fun, Brazen Brownies was founded on the
Sunshine Coast after George Kalpakis and his partner, Caroline
Kropack, decided to leave the corporate life to do something
they could truly enjoy – putting smiles on people’s faces with
their fudgy and wicked chocolate brownie recipes.
Boasting the largest range of brownies in the country, you will
find Brazen Brownies in family-owned businesses, cafés, pubs,
and hotel chains across Australia, including Quest Apartments,
Gloria Jean’s, and other well-sought-after produce and
providore stores.
While Brazen Brownies’ award-winning brownie flavours (such
as salted caramel peanut, chocolate raspberry, espresso,
brookie, macadamia, coconut, and more) come in a variety
of sizes – including 60g, 85g, and 200g – their cheeky 30g
gluten-free bites make for the perfect hotel welcome gift, and
will surely leave guests wanting more.
GET IN TOUCH WITH BRAZEN BROWNIES:
W
0412 662 233
brazenbrownies.com.au
george@brazenbrownies.com.au
MOOLOOLABA FISHERIES
CHICKEN OF THE SEA
FISHED IN MOOLOOLABA AND CAUGHT IN ABUNDANCE.
Made up of a passionate team of fish mongers, cutters, and
chefs who love everything seafood, Mooloolaba Fisheries is a
family-owned business operating three fresh, wild-caught Aussie
seafood markets on the Sunshine Coast.
Among other things, Mooloolaba Fisheries specialise in local,
line-caught Albacore Tuna, also known as the chicken of the sea.
Panko crumbed, partially cooked, and individually quick frozen,
venues simply need to oven-bake or deep-fry at 180°C.
Each Albacore Tuna Schnitzel is 220g and packaged in 5kg
food service boxes. Very well received by customers with a light,
neutral flavour, the fish is ideal for any menu, as it’s quick to cook,
has zero waste, and gives pescatarians a schnitty option. This
product can also be used for a Mooloolaba Katsu.
GET IN TOUCH WITH MOOLOOLABA FISHERIES:
W
0466 629 199 paul@debrettseafood.com.au
mooloolabafisheries.com
HUM HONEY
BEE GIRL
QUEENSLAND’S ONLY
INTERNATIONALLY QUALIFIED
HONEY SOMMELIER.
Sustainably harvesting and carefully crafting pure honey,
honeycomb, and beeswax products from her farm in the
Sunshine Coast hinterland, founder of HUM HONEY, Leisa
Sams, is passionate about the delicious changing flavours of
south east Queensland.
Offering an extensive, premium, and multi-award-winning
range of food service and retail honey products, HUM HONEY
is perfect for front-of-house breakfast bars, the kitchen, hotel
minibars, and corporate events, with customised mini gift jars
available in venue retail packs for repeat client purchases.
Leisa’s bees are free-range and have the choice of exploring
the subtropical rainforest a from their happy hives situated in
ideal spray-free locations.
HUM HONEY is passionate about the health of both their bees
and their customers, which is why they use organic, natural
beekeeping practices with small batch, cold processing, and
minimal filtration to maximise flavour and nutrition.
GET IN TOUCH WITH HUM HONEY:
W
0419 769 947
humhoney.com.au
orders@humhoney.com.au
REVIEW / 11

RING
IN THE
NEWY
/ 12
REVIEW

FEATURE/ THE NEWMARKET HOTEL
THE HOSPITALITY INDUSTRY HAS SEEN A SHIFT
OVER THE YEARS FROM BASIC TO BOUTIQUE.
BUT IN 2025, THE CULTURE AND HERITAGE OF
OUR VENUES HAS NEVER BEEN MORE VALUED.
While we still love to see the usual suspects on a pub
menu, it goes without saying that Queenslanders
are looking for a more elevated dining experience
nowadays – not only in regards to food and beverage,
but also in regards to ambience and service.
It’s these expectations that spurred on the Newmarket
Hotel’s transformation into the colourful, modern,
and cosy place that it is today. Although it may look
a lot different, many locals would argue that the
pub’s old-school, laid-back style of hospitality hasn’t
changed a bit.
AFFECTIONATELY CALLED THE
NEWY, THE HOTEL WAS FOUNDED
EIGHT DECADES AGO, AND LIKE
MANY ICONIC PUBS IN QUEENSLAND,
STARTED OFF AS A SIMPLE
WATERING HOLE CATERING TO THE
NEEDS OF ITS COMMUNITY.
Venue manager at the Newmarket Hotel, Tony
Boxell, said the entire experience of eating out has
evolved from simply grabbing a counter meal to
settling in for cocktails and share plates at your
neighbourhood gastropub.
“With the cost of living still on the rise, value for money
has never been more essential. It’s not just what
you’re having at the pub – it’s where you’re having
it, who you’re having it with, and how you’re treated
while you’re there.
“Throughout the years, the Newmarket Hotel has
adapted and had a number of renovations, but what
has really solidified our pub’s status as a beloved
Brisbane institution is its ability to blend the best
of both worlds – the rich tradition of an old-school
Queensland pub with the flair and style of a modern,
trendy venue.
REVIEW / 13

FEATURE/ THE NEWMARKET HOTEL
“WE NAVIGATED THIS BALANCE OF
OLD AND NEW BY HOLDING ONTO
CHARACTER-DEFINING ELEMENTS
OF THE HOTEL WHILE CAREFULLY
SELECTING DETAILS THAT LIFTED
IT INTO MODERN TIMES.”
“Today, it’s not just a place for drinks – it’s a place to
eat, relax, socialise, and create experiences. Some of
our locals and visitors have been enjoying themselves
here for over 50 years. They have a wealth of fascinating
stories that we love to hear,” he said.
What truly sets The Newy apart is its rich history
and sense of community. Over the years, the venue
has built strong relationships with regulars, and has
taken great pride in being a part of the social fabric of
northern Brisbane.
This is clearly evident in the hotel’s new identity, which
now exudes personality and embodies fun, vibrancy,
friendliness, and inclusivity. Tony said they’ve enjoyed
creating a simple logo which allows their colours,
illustrations, and tone of voice to really sing.
“We wanted our new branding to stay true to our
venue. The colour palette was, in fact, inspired by the
iconic stained glass back-of-bar which is one of the
centrepieces of our venue. It was vital for us to create a
brand which would strike a harmonious balance between
the old and the new, given the hotels rich heritage.
/ 14
REVIEW

architecture.
interior design.
masterplanning.
Elevating Hospitality Design, one venue at a time.
REVIEW / 15

“With so many hospitality options for patrons to choose from
nowadays, it was really important that we created a brand that’s
unique and true to who we are as a pub and what we stand for,
while also being differentiated and memorable. We wanted our
brand to attract a new audience while and also be loved by the
locals who’ve been with us for ages,” he said.
Of course, the Newmarket Hotel’s long-standing relationship
with the community has never stopped it from blending tradition
with innovation. Making every guest feel like a part of the family,
the pub offers a modern, thoughtfully curated menu featuring
a variety of share plates and dishes, complemented by an
extensive selection of beers, wines, and cocktails.
Despite changing up their offerings, Tony said they hadn’t
carried out any major venue upgrades for many years, so they
felt it was time for a bit of a refresh.
“Operationally, there was a lot to organise. Everything from
new tableware to new uniforms, menus, staff training, venue
activations, and more. Thankfully, the building, operations, and
marketing teams all worked very closely together to ensure
everything was cohesive and streamlined.
“During the renovation, it was important to find that sweet spot
between modernisation and heritage preservation. People’s
expectations and tastes change over time, so keeping up with
these evolutions is critical to stay relevant. Maintaining a close
connection to history is important to stay grounded and honour
an iconic venue that is a pillar in the community.
“We navigated this balance of old and new by holding onto
character-defining elements of the hotel while carefully
selecting details that lifted it into modern times. The architects
really understood the essence of the pub and worked hard to
preserve its character while introducing fresh design elements
to enhance the experience for guests,” he said.
While the project was brought to life by Unita – a frontrunner
in interior construction and fit-outs – the vision behind the
renovation was driven by Cayas + Ward, whose innovative
design approach helped elevate the hotel while maintaining its
long-standing connection to the community.
As the leading supplier of premier Australian recycled timber,
Kennedy’s also assisted in imbuing the pub with even more
character and charm. Since 1995, the family business has been
supplying reclaimed and sustainable architectural timber to the
commercial, residential, and hospitality industry, with some of
their most notable projects being Howard Smith Wharves, The
Brook Hotel, and The Watermark Hotel.
To add more vibrancy to the space, Cayas + Ward also enlisted
the help of Interior Gardens – an experienced team of designers,
florists, and horticulturalists who specialise in the art of
plantscaping and brightening up venues with lush, ultra-realistic,
and hardy artificial plants.
General manager and owner of Interior Gardens, Brad
Bargenquast, said plants are a necessary finishing touch when it
comes to modern hospitality décor.
OF COURSE, THE
NEWMARKET HOTEL’S
LONG-STANDING
RELATIONSHIP WITH
THE COMMUNITY HAS
NEVER STOPPED IT FROM
BLENDING TRADITION
WITH INNOVATION.
/ 16
REVIEW

FEATURE/ THE NEWMARKET HOTEL
REVIEW / 17

“They create a calm and relaxed atmosphere that patrons not
only enjoy, but also want to linger longer in. However, with the
increase in labour costs, artificial plants are becoming a lowmaintenance
alternative to the messy and costly responsibility
of live plants.
“Artificials can be installed easily on bulkheads and ceilings
without the need for extra structures or water-proofing, and
give publicans an opportunity to add permanent texture and
colour to their venue – think blossoms, thornless cacti, trees,
flowering bushes, palms, and succulents.
“With the latest UV technology, artificial plants can also
survive in hot, sunny positions where live plants cannot,
creating beautiful surroundings and a natural look without the
bother,” he said.
Cayas + Ward has worked closely with the Endeavour Group
on countless occasions, and have an intimate understanding
of what it takes to deliver a successful hospitality project on
time and on budget. As such, their attention to detail ensured
that the pub seamlessly blended modern touches with the
heritage of the building, creating a space that’s both stylish
and functional.
Director at Cayas + Ward, Jeremy Ward, said with a historic
pub like this, it’s all about keeping things natural and utilising
the existing character as much as possible.
“We find that this elevates the experience, results in a
better connection between the community and the venue,
and creates a relaxing and welcoming atmosphere. The
Newmarket Hotel had great bones, so we exposed and used
those wherever possible to be respectful its deep history.
“This refurbishment was unique in that it was proposed not
because of dwindling patron numbers, but because the venue
was trading at capacity already, and further growth was
desired beyond the limitations of the existing building. We
found a way to increase the hotel’s capacity with its existing
footprint while retaining its character, all while allowing it to
operate throughout the construction.
“Activation of the space viewed from the surrounding roads
was critical to this project. Previously, the venue looked closed
and uninviting. Through the use of modified glazing, carefully
designed lighting, and the exposure of the mezzanine
terrace, passers-by can now see life and warmth in what the
revitalised pub has to offer, which is a very effective form of
advertising!” he said.
Now more than ever, the Newmarket Hotel is looking for new
ways to delight and entertain their loyal guests. In the near
future, the venue will be rolling out a range of themed events,
from live music performances featuring local artists to special
food and drink nights.
/ 18
REVIEW

FEATURE/ THE NEWMARKET HOTEL
As part of their commitment to the community, the pub is
also looking at expanding their support for nearby causes,
and plan to deepen their involvement in local sponsorships,
especially with sports clubs, schools, and cultural groups.
As for how the grand opening of the Newy went in December,
Tony said the reception was nothing but incredible.
“The excitement from the community was palpable. Locals
who had been coming to the pub for years shared their joy
over the fresh new look and newly added space, The Loft,
while expressing how glad they were to see the venue evolve
while still keeping that familiar, welcoming atmosphere.
“The feedback we received was overwhelmingly supportive,
and it was clear that the Newmarket Hotel still holds a special
place in the hearts of locals. All pubs hold a special place in
Australian culture, and their importance in Queensland goes
far beyond just serving drinks.
“The pub is the meeting place for all people – a community
hub hosting special events and social gatherings, a
destination to celebrate milestones with loved ones, and a
reliable place to go for a quality classic pub meal. It’s where
people come together to enjoy time away from work and
other life obligations, to enjoy each other’s company in a
friendly environment,” he said.
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ATTORNEY-GENERAL/ THE HONORABLE DEB FRECKLINGTON MP
MAKING IT HAPPEN
THANK YOU FOR THE WARM WELCOME SINCE MY INTRODUCTORY COLUMN AS THE NEW
ATTORNEY-GENERAL AND MINISTER FOR JUSTICE AND MINISTER FOR INTEGRITY.
Since then, the Crisafulli Government has been hard
at work ensuring the commitments we made to
Queenslanders prior to the election are delivered.
You’ll remember that one of our priorities – part
of our Making Communities Safer Plan – was to
expand on the success of the existing Safe Night
Precincts (SNPs).
The promises we made were led by the needs and
desires of Queensland communities and businesses,
and I’m looking forward to working with you to
ensure those needs are met.
Noosa locals and business owners, particularly in
the Hastings Street and Noosa Junction precincts,
have been especially vocal in advocating for a SNP
to keep residents, visitors, and businesses safe while
maintaining the vibrant nightlife it is known for.
SNPs were introduced to change the culture around
drinking behaviour, promote responsible drinking
practices, and ensure a safe environment in and
around Queensland’s licensed venues.
We heard the collective voices of the Noosa
community, and in September we committed to
delivering a SNP in Noosa with additional police
patrols, security measures, and transport options like
those already boosting safety in the Sunshine Coast
communities of Maroochydore, Caloundra,
and Mooloolaba.
Noosa’s reputation as a world-class destination, with
well over two million visitors each year from around
Australia and across the world, is one that must be
protected at all costs, and this will help us to do that.
Safe Night Precinct reviews
Safe and effective management is key to the
ongoing success of SNPs, which is why the Crisafulli
Government is committed to delivering independent
reviews of existing SNPs to determine whether
the long-term goal of delivering a safer nighttime
environment in licenced venues is achieved.
In September last year, Griffith University was
engaged to undertake the review of Queensland’s
SNPs, with individual SNP reviews being undertaken
to outline, amongst other matters, whether:
• each SNP continues to meet its legislative
purpose
• SNP boundaries require adjustment
• consideration should be given to revoke the
declaration of a SNP
• there are any other factors that may influence
amendment to the regulatory framework, such as
policy change or instances of unruly behaviour,
which may be drivers for legislative amendment
or adjustment of boundaries for SNPs
The Griffith University SNP evaluation team has
started reaching out to SNP boards and licensees
who operate within SNPs to ensure their voices
are heard and their feedback is considered. It is
essential those businesses directly affected by SNP
regulations have the opportunity to provide on-theground
feedback and observations to the evaluation
team, and I encourage QHA members to engage
proactively with the review.
The SNP reviews will help us ensure Queensland’s
laws are working most effectively to keep the
community safe whilst also supporting a sustainable
and prosperous nighttime economy, generating local
jobs and revenue.
I look forward to seeing what the reviews find and
working with all stakeholders – including the QHA –
to support our nightlife venues.
NOOSA’S REPUTATION AS A WORLD-CLASS
DESTINATION, WITH WELL OVER TWO MILLION VISITORS
EACH YEAR FROM AROUND AUSTRALIA AND ACROSS THE
WORLD, IS ONE THAT MUST BE PROTECTED AT ALL COSTS,
AND THIS WILL HELP US TO DO THAT.
/ 20
REVIEW

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REVIEW / 21

OLGR/ VICTORIA THOMSON
GOOD FOR BUSINESS
WITH THE DUST SETTLING AFTER THE BUSY CHRISTMAS AND NEW YEAR PERIOD, NOW IS A GOOD TIME TO
DO A STOCKTAKE OF YOUR VENUE CONTROLS AND SET THE TONE FOR THE YEAR AHEAD.
Are the procedures your staff follow in line with
industry standards? Are there areas that could be
improved upon?
As a liquor licensee, you have a responsibility to
prioritise the safety and wellbeing of your patrons,
your staff, and the community. This includes
continually reviewing and improving your venue
controls to ensure they meet or exceed industry
best practice.
At the Office of Liquor and Gaming Regulation
(OLGR), we’re making it easier for you to assess your
venue controls – that is, how you manage key risk
areas in your venue.
These controls are the policies, procedures,
and training practices you put in place to guide
and instruct your staff and minimise risks to the
community that are often associated with intoxication,
disorderly behaviour, and violence in and around
licensed premises.
We have developed a Venue Controls Best Practice
Toolkit that helps you to make improvements that go
beyond minimum compliance.
The toolkit includes self-assessment checklists
and tips to help you develop strategies and
maintain controls that provide a safe environment,
manage disorderly or inappropriate behaviour, and
minimise any negative impacts of the venue on the
surrounding area.
This complements our venue controls program for
high-risk venues. While your venue may not be invited
to take part in this program, I encourage you to take
the time to continually review and improve your
venue’s controls by checking out the toolkit.
Often, best practice is seen as an add-on or separate
to the day-to-day operations of a business and,
when the pressure is on, it gets forgotten. Building
opportunities for best practice into your standard
processes and procedures will make sure it’s central
to your venue’s operations.
Having a safe environment doesn’t just benefit
patrons – it’s also good for business. Prioritising
safety can pay dividends in customer loyalty,
positive word-of-mouth recommendations,
employee recruitment and retention, and sustained
business growth.
An environment where patrons feel safe, secure, and
like their wellbeing matters is one that they’re likely to
return to. It’s a win all round.
You can find our new Venue Controls Best Practice
Toolkit by heading to the Business Queensland liquor
and gaming website and searching ‘venue controls
program’ in the top right.
I’d like to personally thank the licensees who
participated in the venue controls program, whose
collective input was a vital part of the toolkit’s
development.
Thank you also to everyone who provided their views
about digital services. We’ve been asking how OLGR
can use digital tools (such as portals, websites, or
databases) to improve the services we offer.
In a recent workshop with the QHA executive team,
we heard valuable feedback from QHA members on
this topic.
All feedback from similar workshops conducted
across the liquor and gaming industries throughout
2024 will help inform our Compliance and
Licensing Management System (CALMS) business
transformation project.
We look forward to further consultation this year.
OLGR is here to help, so if you have any questions
or want to learn more, visit our website or email
liquorcompliance@justice.qld.gov.au.
WE HAVE DEVELOPED A VENUE
CONTROLS BEST PRACTICE TOOLKIT THAT HELPS
YOU TO MAKE IMPROVEMENTS THAT GO BEYOND
MINIMUM COMPLIANCE.
/ 22
REVIEW

Callaghan Park,
Rockhampton Jockey Club
RACE
DAY
March 25 th 2025
tickets
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Tickets are available to purchase at qha.org.au
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LEGAL MATTERS/ CURT SCHATZ
LICENSE TO CHILL
(LONGER)
WITH THE NEW YEAR UNDERWAY, NOW IS A GREAT TIME
TO REVIEW THE TRADING HOURS FOR YOUR HOTEL.
As you know, your licensed venue is subject to specific trading
hours under the Liquor Act 1992 (Qld) and regulated by the
Office of Liquor and Gaming Regulation (OLGR). Depending
on your needs, extensions to trading hours can be sought on
either a temporary (one-off) or permanent (ongoing) basis.
In this article, we will be specifically discussing permanent
(ongoing) extended trading hours.
Permanent (ongoing) extended trading hours
The OLGR may approve your venue for extended liquor trading
hours between 12:00am to 2:00am if it is located outside of a
safe night precinct and 12:00am to 3:00am if it is located within
a safe night precinct. Separately, the gaming operations at your
venue may be approved for maximum trading hours up to two
hours after the liquor operation ceases.
Alternatively, if you are planning any early morning functions,
you may seek approval from the OLGR to permanently extend
the trading hours of your venue pre-10:00am. However, this is
not commonly approved on a permanent basis for commercial
hotels, other than for the operation of any on-site or detached
bottleshop. Any trading pre-10:00am is subject to specific
requirements and payment of additional annual licence fees.
Considerations
When seeking approval for extended trading hours, you should
ensure that any town planning approvals for your hotel support
the proposed extended trading hours or that you will seek the
necessary town planning approvals prior to submitting your
application. Please note the OLGR will confer with your local
council as part of your application.
You should also consider whether (this list is not exhaustive):
• there is a demonstrated community need for the
extended trading hours (examples of this may include
trading volume/number of patrons at or near closing,
requests from patrons or members of the community
to extend hours, demand for gaming, location, and
increases in population)
• there will be musical entertainment during the extended
hours, as this will result in the need for an acoustic report
and conditions being imposed on your licence (or the
varying of existing conditions)
• there are special circumstances that would support
an application requesting advertising requirements be
waived – if there are not, and the application must be
advertised, the OLGR may receive objections from the
local community
In our view, objections are more likely to be received when
applications are seeking extended trading hours seven days a
week or trading hours that are drastically different from other
local venues.
If there are valid objections received, the OLGR may elect
to hold an objectors’ conference for the matters raised to be
discussed. This conference may result in agreements being
made with objectors – however, the decision on the application
will rest with the OLGR.
Finally, you should note that if the application is approved,
a valid objector may appeal the OLGR’s decision to the
Queensland Civil and Administrative Tribunal within 28 days of
the date of the letter advising the decision.
Benefits of extended trading hours
There may be various benefits for your business
in obtaining approval for extended trading hours,
depending on the unique circumstances of your
operations.
Permanent extended trading hours can separately
provide your business with more flexibility
to service the demand from patrons, in turn
contributing towards the revenue of your business.
It may also allow your venue to have a competitive
advantage and cater to a more diverse market,
including shift workers and international tourists.
If you are considering extending your licensed
trading hours to take advantage of increased
business and/or functions, and you require
assistance with the application process, please feel
free to contact me on 07 3224 0230.
/ 24
REVIEW

REVIEW / 25

SUPERANNUATION
MARCHING FORWARD TO
CLOSE THE GENDER SUPER GAP
IT’S INTERNATIONAL WOMEN’S DAY ON 8 MARCH. AS A SOCIETY, WE’VE MADE LOTS
OF PROGRESS SINCE THE UNITED NATIONS’ DECLARATION AND PLATFORM FOR
ACTION ON GENDER EQUALITY 30 YEARS AGO, BUT AUSTRALIAN WOMEN STILL
RETIRE WITH 25% LESS SUPER THAN MEN. 1
It’s clear that there’s more work to do. As a super fund for all
Australians, Hostplus is committed to closing the gender
super gap.
For International Women’s Day, the fund will host two webinars
on improving women’s financial wellbeing. Hostplus is also proud
to offer an insurance premium waiver to those on parental leave.
This means that members who are taking time off to care for
young children (the majority of whom are women 2 ) can remain
protected by insurance without impacting their retirement
savings while they’re not working.
But closing the gender super gap is a goal that we can all
contribute to. When it comes to super, there are a number of
strategies to consider:
Spouse contributions
Spouses can make contributions directly into their partner’s
account. If the receiving spouse is a low-income earner, the
household could even qualify for a tax offset.
Government co-contributions
Low or middle-income earners who make after-tax super
contributions could receive a super contribution from the
government of up to $500 per year.
Seek advice
Getting the right advice today could make a big difference by
retirement. Hostplus offers a range of financial advice options.
Visit hostplus.com.au/financial-advice for more.
And if any members miss the International Women’s Day events,
they can sign up for other upcoming super webinars at hostplus.
com.au/webinars.
1
An update on superannuation account balances, ASFA,
November 2023
2
Women’s economic security in retirement, WGEA,
February 2020
This information is general advice only and does not take into
account your personal objectives, financial situation, or needs. You
should consider if this information is appropriate for you in light of
your circumstances before acting on it. Please read the relevant
Hostplus Product Disclosure Statement, available at hostplus.com.
au, before making a decision about Hostplus. For a description of the
target market, please read the Target Market Determination, available
at hostplus.com.au
Issued by Host-Plus Pty Limited ABN 79 008 634 704, AFSL 244392
as trustee for the Hostplus Superannuation Fund (the Fund) ABN 68
657 495 890, MySuper No 68 657 495 890 198.
/ 26
REVIEW

FARM-TO-TABLE
RECENTLY, THE WORD ‘PROVENANCE’ HAS BEEN SPROUTING UP MORE AND MORE IN
CONVERSATIONS ABOUT THE CULTURE AND SUSTAINABILITY OF OUR INDUSTRY.
By itself, the word basically means the place of origin or
earliest known history of something. But in relation to
hospitality, provenance is the knowledge of where the food
on our menus comes from – our awareness of its journey and
where it has been grown, raised, or caught.
By now, we understand that diners are increasingly seeking
authenticity and transparency in the food they consume. They
want to know where their meals come from and how they
are produced.
So, to align with these values, many venues are sourcing
produce from companies that prioritise locally grown, highquality,
family-owned, and sustainable products – which
is exactly where not-for-profit businesses like the Food &
Agribusiness Network (FAN) come in.
Based in south east Queensland and spanning from Moreton
Bay to the Sunshine Coast, Noosa, and Gympie, this leading
collaborative network brings venues and regional food
businesses together.
Business development and operations manager at FAN, Bek
Wall, said locally sourced products guarantee freshness and
also carry a sense of place and connection, allowing venues
to offer unique experiences that resonate with customers.
“The businesses we support are the very heart and soul of
Queensland’s hospitality industry, showcasing the region’s
unique flavours, creativity, and commitment to sustainability.
Supporting them not only strengthens community ties, but
also demonstrates a commitment to sustainability and ethical
practices.
“THE BUSINESSES WE SUPPORT
ARE THE VERY HEART AND
SOUL OF QUEENSLAND’S
HOSPITALITY INDUSTRY,
SHOWCASING THE REGION’S
UNIQUE FLAVOURS, CREATIVITY,
AND COMMITMENT TO
SUSTAINABILITY.”
/ 28
REVIEW

INSIGHTS/ FOOD & AGRIBUSINESS NETWORK
“By championing family-owned and environmentally
conscious producers, venues can differentiate
themselves in a competitive market while contributing to
a more resilient and sustainable food system. This focus
builds trust and loyalty with customers who prioritise
value-driven dining choices.
“From artisan producers and innovative manufacturers
to regenerative farmers, our members represent the
best of what our state has to offer. They not only create
exceptional products, but also tell the stories of the land,
people, and communities behind them, adding depth
and authenticity to the hospitality experience,” she said.
FAN was founded in 2015 by a group of passionate food
and agribusiness professionals on the Sunshine Coast
who recognised the power of collaboration in driving
industry growth. Their vision was to create a network where
businesses could connect, share knowledge, and access
opportunities that would be difficult to achieve alone.
As such, what began as a small group of founding
members quickly gained momentum as the network
demonstrated its ability to deliver tangible benefits, from
capability-building programs to high-profile events like
Meet the Makers.
FAN’s focus on innovation and regional pride has allowed
them to attract more than 400 local businesses from
across the food value chain. The organisation’s success
has been mostly driven by a culture of collaboration,
trust, and support. This, in turn, leads to a strong ‘give
back’ ethos in addition to a dynamic and engaged
membership.
Bek said they are backed by a strong community of
supporters and partners, including regional councils,
Regional Development Australia, and the Queensland
and Australian governments.
“Our members demonstrate how responding to
challenges and opportunities together accelerates
growth and creates a stronger and more resilient
industry. We believe in creating an ecosystem where
businesses of all sizes can thrive, and provide our
members with the tools, knowledge, and connections
they need to succeed.
“Our diverse membership includes farmers, food and
beverage producers, manufacturers, distributors,
retailers, and service providers who all contribute to a
vibrant and innovative food ecosystem. This diversity
fosters collaboration across the supply chain, creating
opportunities for growth, sustainability, and shared
success.
“By leveraging our extensive network and strong
industry ties, we amplify the voices of our members and
ensure the region is positioned as a national leader in
sustainable food production and agribusiness. Ultimately,
we are more than just an organisation – we’re a driving
force in shaping the future of the hospitality industry,”
she said.
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In addition to having the most agricultural land
in Australia, Queensland’s pristine environment,
innovative producers, and strong community spirit
contribute greatly to its outstanding food and
agribusiness industry.
In fact, the Sunshine Coast’s designation as a
UNESCO biosphere region has heightened the
focus on regenerative farming practices in south
east Queensland. Because of this, a number of
local farmers and producers are leading the charge
by producing organic, plant-based, and low-waste
products that resonate with environmentally aware
consumers.
Bek said, in addition to the rise of culinary
tourism and use of new agricultural technology,
a collaborative approach is also helping local
businesses stand out in competitive markets.
“Really, collaboration is at the heart of everything
we do. It’s what makes our network so unique.
Through regular region-based meetups
across each local government area, we create
opportunities for members to connect in a
supportive and trusted environment.
“These gatherings are a chance to share
experiences that can be good and bad, exchange
ideas, and explore opportunities to work together.
Collaboration is especially valuable in agribusiness,
where combining expertise and resources can lead
to exciting innovations and broader market access.
“By fostering these connections, we help members
tackle shared challenges, scale their businesses,
and collectively showcase the incredible diversity
and strength of our region. It’s this spirit of working
together that makes us not just a network, but a
true community,” she said.
On 10 February, FAN is hosting their annual
Harvest to Hospitality event – a celebration of
the flavours of Moreton Bay. Here, chefs, venue
owners, and industry representatives can discover
the value of sourcing local while engaging directly
with producers and immersing themselves in the
stories behind their brands.
Later this year, the organisation is also hosting the
Meet the Makers event followed by Queensland’s
Sunshine Pantry experience. Kicking off The
Curated Plate 2025 culinary festival, the combined
event on 25 July promises a full day of activities
attracting both industry professionals and the
public.
“IN ADDITION TO THE RISE
OF CULINARY TOURISM AND
USE OF NEW AGRICULTURAL
TECHNOLOGY, A COLLABORATIVE
APPROACH IS ALSO HELPING
LOCAL BUSINESSES STAND OUT
IN COMPETITIVE MARKETS.”
/ 30
REVIEW

INSIGHTS/ FOOD & AGRIBUSINESS NETWORK
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INSIGHTS/ FOOD & AGRIBUSINESS NETWORK
“THE STRENGTH
OF OUR FOOD AND
AGRIBUSINESS
INDUSTRY LIES IN ITS
COLLABORATION AND
SHARED PURPOSE.”
Bek said these experiences were created
to celebrate Queensland’s vibrant food and
agribusiness community, foster collaboration, and
raise the profile of local producers on both the
national and global stage.
“The strength of our food and agribusiness
industry lies in its collaboration and shared
purpose. By partnering with local businesses,
you’re not just supporting a network – you’re
empowering the growers, producers, and
innovators who are the heart of our community.
“Supporting our members not only strengthens
the local economy, but also enhances a
venue’s offering by connecting it to the vibrant
ecosystem that makes Queensland’s food
and beverage industry stand out. This way,
hospitality businesses gain access to high-quality
products that align with the growing demand for
provenance and sustainability.
“As a not-for-profit, we invite you to give back to
the community that nourishes and sustains us
all. Together, we can create a more sustainable
and connected hospitality landscape, benefiting
businesses, communities, and the region as a
whole. Together, we can shape a resilient and
thriving future for the food and agribusiness
industry,” she said.
Photo – the Food & Agribusiness Network team
/ 32
REVIEW

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ACCOMMODATION/ TOM FITZGERALD
ACCOMMODATION AUSTRALIA ANNOUNCES EEGER
THE TOURISM, HOSPITALITY, AND TRAVEL INDUSTRIES IN AUSTRALIA ARE SET TO EXPERIENCE A TRANSFORMATIVE SHIFT
WITH THE ANNOUNCEMENT OF EEGER – A CAREERS AND TRAINING PLATFORM DESIGNED TO ADDRESS THE CHALLENGES
OF WORKFORCE DEVELOPMENT, SKILLS SHORTAGES, AND CAREER GROWTH IN THESE VITAL SECTORS.
The platform’s introduction comes at a
pivotal time for the sector, with 691,000
direct tourism jobs in the Australian
economy in 2024. This is up 5.7% from
last year and is a massive increase from
the 443,000 jobs in 2022.
The new platform, eeger – where people
people grow, is the first of its kind in
Australia, bringing together innovative
technology, industry expertise, and
tailored resources within the one digital
platform to meet the needs of both
employers and job seekers.
More than just a job board, eeger is
a central hub for education, training,
and career development. The platform
is developed and managed by
Accommodation Australia, the peak
body representing the accommodation
sector, and supported by an industry
advisory committee representing
the diverse industries across travel,
hospitality, and tourism.
Jobs in these industries are projected to
grow 6% in the next five years and 12%
in the next decade.
Trade and tourism minister, Don Farrell,
said this one stop shop will help tourism
and hospitality workers grow their skill
sets to continue to build their careers
and help businesses find the employees
they need.
“My first job was in tourism, and I
know firsthand the opportunities,
development, and growth it offers.
“The Albanese Labor Government is
proud to partner with Accommodation
Australia to deliver on our commitment
to the tourism and hospitality industry
to make it easier for Australian
businesses to find staff and provide
greater opportunities for workers,”
he said.
Chief executive officer at Accommodation
Australia, James Goodwin, said this is
the right time for this project, with an
estimated 55,000 new roles to be filled in
the next five years.
“This makes tourism, hospitality, and
travel among the top five industries for
projected employment growth.
“The industry-led platform aims to
inspire and empower job seekers,
support employers, and strengthen the
visitor economy workforce at every stage
of their journey.
“MY FIRST JOB WAS
IN TOURISM, AND I
KNOW FIRSTHAND
THE OPPORTUNITIES,
DEVELOPMENT, AND
GROWTH IT OFFERS.”
“I hope individuals will discover careers
they may not have known about and
ones that are more than just jobs, but
also pathways to fulfilling lives in a
thriving sector,” he said.
The project is funded by the Australian
Government through a $10 million grant
from Austrade. Chair of Accommodation
Australia, David Mansfield, said it’s
a privilege to lead this program
in partnership with the Australian
Government and on behalf of the industry.
“Together, we’re shaping a sustainable
and thriving future for the visitor
economy,” he said.
The key features of eeger are as follows:
For job seekers and career changers
• comprehensive access to job
vacancies, career insights, and
training programs
• tools for matching skills to career
paths and exploring cross-sector
opportunities
• resources to upskill and thrive in
dynamic and innovative industries
For employers
• a platform to advertise job vacancies
to a motivated, industry-focused
audience
• workforce development tools to
attract and retain talent
• free job postings for the first 12
months
For the industry
• a centralised resource hub to support
collaboration among businesses,
educators, and service providers
• insights and tools to promote career
opportunities and foster a skilled
workforce
Whether you’re looking to promote your
business, attract passionate job seekers,
or access valuable sector insights, eeger
is your central hub. Designed to showcase
career opportunities and pathways, it will
serve as a vital resource for businesses,
industry organisations, educational
institutions, community groups, and
employment service providers.
eeger is currently in development
and will launch in March 2025. Early
registrations are now open for individuals
and businesses to stay updated on
this industry-led initiative. For more
information, visit www.eeger.com.au.
/ 34
REVIEW

FREE
EVENT
PEOPLE, POTS
& profits
One attendee will
win FREE beer
for their venue!
19 TH MARCH 2025
EAST END HOTEL
BUNDABERG
AFTERNOON EVENT
FOLLOWED BY FREE
NETWORKING
DRINKS & CANAPES
Receive invaluable insights from
industry leaders across the hotel and
accommodation industries as we show
you how to increase profitability at
your venue. This event is suited to hotel
owners, venue managers, executive
chefs and business decision-makers.
To register, email your guest names
and any dietary requirements to:
rsvp@qha.org.au, visit www.qha.org.au
or phone 3221 6999.
Multiple attendees per venue are
welcome.
REVIEW / 35

RSVP TO 2025
THE RELATIONSHIPS FORMED BETWEEN QHA MEMBERS, PARTNERS, AND CORPORATE
MEMBERS ARE VITAL TO THE SUCCESS OF THE ASSOCIATION. .
Recognising the value of your time, we are committed to providing a thoughtfully designed event
program that connects members and partners through insightful presentations, business advice,
economic updates, and government engagement, all while encouraging meaningful networking and
personal connections.
If you haven’t yet attended a QHA event, I encourage you to make 2025 the year you get involved in and
support the association that supports you.
Hotel Symposium
This year, The Hotel Symposium features
a refreshed format, including more panel
discussions, interactive sessions, and valuable
insights and presentations by IGT, Mullins Lawyers,
Westpac, and HLB Mann-Judd with a special
address to the industry and a Q&A session.
Entry is free for QHA members. Tickets for
partners and corporate members are now available
to purchase via the QHA website.
Date: 12 February at The Alexandra Hills Hotel, from
12.00pm to 5pm, followed by networking, drinks,
and canapés.
QHA Hoteliers Meetings
The Hoteliers Meetings are designed to give
members an opportunity to engage directly with
the QHA to discuss current industry issues. Entry is
free for QHA members, including either breakfast
or lunch, with free presentation opportunities
available to QHA partners and corporate members.
To book, please contact paul@qha.org.au.
Dates: 25 February (Gold Coast), 13 May
(Bundaberg), 10 June (Toowoomba), 22 July
(Mackay), and 14 October (Sunshine Coast).
People, Pots & Profits
In recognition of the growing number of
accommodation members, the Pubs, Pots &
Profits program has had an overhaul to become
People, Pots and Profits (PPP). The new program
will feature presentations on cost-saving ideas
that are targeted towards both traditional and
accommodation hotels.
Entry to PPP is free for hotel members.
Dates: 19 March (Bundaberg), 27 August
(Townsville), and 29 October (Gold Coast).
QHA Accommodation Members Meetings
The Accommodation Members Meetings
feature sector-specific presentations, including
global insights, trends, and economic data to
assist venues with future budgeting.
Entry is free for QHA members, with free
presentation opportunities available to relevant
QHA partners and corporate members.
To book, please contact tfitzgerald@qha.org.au.
Dates: 6 February (Townsville), 13 February
(Brisbane), 19 February (Gold Coast), 4 March
(Sunshine Coast), 8 April (Brisbane), 10 April
(Cairns), 7 May (Gold Coast), 15 May (Sunshine
Coast), 22 May (Townsville), 11 June (Brisbane),
12 June (Cairns), 31 July (Gold Coast), 20 August
(Brisbane), 21 August (Sunshine Coast),
28 August (Cairns), 4 September (Gold Coast),
11 September (Townsville), 9 October (Brisbane),
15 October (Sunshine Coast), 11 November
(Gold Coast), and 13 November (Cairns).
QHA & Tabcorp Race Day
Whether you’re cheering from the sidelines or
betting on the winning horse, the day promises
excitement and great networking opportunities
with industry partners and peers.
Date: 25 March at Callaghan Park, Rockhampton.
QHA Awards for Excellence Gala Dinner
Join more than 1,700 industry colleagues and
associates as we celebrate the best of the industry
at this black tie gala event!
Date: 30 June at the Brisbane Convention &
Exhibition Centre, from 6.30pm to midnight.
/ 36
REVIEW

INDUSTRY ENGAGEMENT/ JAYDE LINCOLN
YOUR STRATEGIC PARTNER IN HOSPITALITY
ARCHITECTURE, INTERIOR DESIGN
& PROJECT MANAGEMENT
Hotel Market & Economic Outlook Event
The Hotel Market & Economic Outlook Event
features the latest market intelligence, analysis,
and the performance outlook for Queensland, with
presenters providing insights into trends, threats, and
market dynamics.
This event will also assist you with budget
preparations and marketing plans to better prepare
your strategies and manage your hotel’s performance
in the future.
Date: 16 July at the Marriott, Brisbane.
Employment Relations Conference
The annual Employment Relations Conference
covers everything that your human resources staff
need to know. This event is targeted at human
resource managers or anyone that is involved in
staff payroll and contracts. Sponsorship and speaker
opportunities are available.
Date: 26 August at the Amora Hotel.
QHA & Bidfood Golf Day
Played across 36 holes and with a field of 228
players, this is one of the largest corporate golf days
around!
Registration for QHA member teams is free. Partners
and corporate members are also encouraged to
invite hotel members to participate on their teams.
Hole sponsorship opportunities are available.
Players are also invited to attend the post-game
dinner and presentations, with attendees encouraged
to stay overnight and enjoy the hospitality of QHA
members and our beverage partners.
Date: 17 September at the RACV Royal Pines Resort,
Gold Coast.
BRISBANE • MELBOURNE • SYDNEY
Women in Hotels Luncheon
Celebrate the incredible women who make up our
industry over a networking lunch featuring guest
speakers, entertainment, and more. Everyone is
welcome and encouraged to attend.
Date: 22 October at the Howard Smith Wharves, from
11am to 4pm.
All event details are correct at the time of printing.
Additional events may be added throughout the year.
Further event information, tickets, and registration
can be found at www.qha.org.au, or please reach out
to RSVP@qha.org.au for questions.
Tickets and registration open six weeks prior to the
listed event.
REVIEW / 37

WORKPLACE BULLYING
VS REASONABLE MANAGEMENT ACTION
WE OFTEN HEAR THE PHRASE ‘I’M BEING BULLIED’ IN THE WORKPLACE. FOR SOME EMPLOYEES, THE WORKPLACE CAN BE A
STRESSFUL ENVIRONMENT, AND THEY MAY FEEL AS IF THEY ARE BEING BULLIED OR HARASSED BY THEIR MANAGERS.
Although the employee may feel that it’s
bullying behaviour, it may actually be
reasonable management action.
Workplace bullying is defined in the
Fair Work Act 2009 (‘the Act’). A worker
is bullied in the workplace if another
worker, or group of workers, repeatedly
behaves unreasonably towards the
worker, and that behaviour creates a risk
to their health and safety.
The Act also provides a qualification
to the definition of workplace bullying
– that reasonable management action
conducted in a reasonable manner
does not constitute workplace bullying.
This qualification seeks to preserve the
rights of employers to take appropriate
action against employees so long as
it’s reasonably justified and done in a
reasonable manner.
So when does action by managers go
from reasonable management action to
workplace bullying?
To be considered reasonable
management action, the following must
be met:
• the behaviour must be management
action
• it must be reasonable for the
management action to be taken
• the management action must be
carried out in a manner that is
reasonable
Management action
Management action is usually action
taken by management to effectively
direct and control the way work is carried
out. Management action can be taken
to address issues with an employee’s
conduct or performance, and can
include ongoing meetings to address
underperformance, investigating alleged
misconduct, or instructing employees how
to safely handle equipment.
Informal, spontaneous conversations
between a manager and a worker may
not be considered management action,
even if the discussion is to address
underperformance or conduct concerns.
When is management action
reasonable?
Determining whether management
action is reasonable is to be assessed
objectively. This means that the
subjective views of the work or the
manager will not be determinative.
As a starting point, the action must be
lawful and it must not be irrational, absurd,
or ridiculous. There must be proper
justification for the management action.
However, the management action does
not have to be the best or the preferable
course of action, nor does it have to
be perfect. The test is simply whether
the action was reasonable in all of the
circumstances.
Was the action carried out in a
reasonable manner?
If the action is determined to have
been both ‘management action’ and
‘reasonable’, it still needs to have been
carried out in a reasonable manner.
Whether the management action was
taken in a reasonable manner will depend
on a range of factors, including:
• the action
• the facts and the circumstances that
led to the requirement for the action
• the way it affects the worker
• the circumstances in which the action
was implemented
A recent decision of the Fair Work
Commission in a stop bullying application,
Application by Miss Inderjeet Kaur [2024]
FWC 3096, provides insight into what
constitutes workplace bullying versus
reasonable management action.
In this case, the worker commenced as a
casually enrolled nurse at an aged care
facility in May 2023, having previously
worked at three other facilities run by
the same organisation. The worker
experienced three incidents of alleged
bullying in 2023.
In June 2023, the worker attempted
to raise staffing concerns before her
afternoon shift. She said that the general
manager responded by telling her, in
front of other staff members, “You go
to your floor and do your work. Stop
worrying about rostering.”
The worker found the general manager’s
response ‘rude and inappropriate’
and said she felt humiliated in front of
other people.
Commissioner Allison considered the
circumstances and found that, while the
general manager could have responded
to the situation in a better way, her
response was reasonable management
carried out in a reasonable way.
The commissioner noted that while the
response from the general manager was
abrupt and short, it was not abusive or
derogatory, and the general manager did
not intend to humiliate the worker.
A second alleged incident of bullying
occurred in the same month. The worker
emailed the care manager proposing
allocating nurses fewer residents to
medicate. The care manager disagreed,
advising the organisation expected
nurses to administer more medication
than the care workers.
The worker objected to this plan and
raised concerns that the nurses were
‘running around’ while the care workers
were ‘sitting and chatting’. The matter
was escalated to the general manager,
who advised the worker that nurses were
expected to administer medication to 35
to 40 residents.
/ 38
REVIEW

EMPLOYMENT RELATIONS/ SARAH SWAN
The commissioner acknowledged that the email
exchange would appear dismissive of the worker’s
concerns and noted that there is considerable
room for improvement in the way the general
manager responded.
Ultimately, the commissioner found that the general
managers’ email did not appear to be objectively
unreasonable, as the worker did not provide sufficient
evidence that allocating nurses 35 to 40 residents would
be unreasonable.
A third alleged incident occurred when the worker
and four other staff members were suspended on full
pay following a serious incident involving resident
care. The worker thought she had been unfairly
targeted and treated differently from some of the other
workers involved.
The commissioner acknowledged that being suspended
can be a traumatic experience for an employee and that
the organisation could have communicated better with
the worker during this time.
However, the commissioner ruled the suspension
as reasonable management action delivered in a
reasonable way, noting there were no significant
findings made against the worker, nor did she face any
disciplinary action.
The commissioner ultimately found that the actions of
management did not meet the definition of workplace
bullying under the Act. In conclusion, the commissioner
said, “While there may be room for [the employer] to
improve certain communication and processes... none of
the actions of [the general manager] or [the employer]
meet the threshold for bullying under the Fair Work Act.”
The application was dismissed.
If bullying allegations are made in the workplace, the
QHA’s employment relations team can help members
address the allegations. This includes assisting
members to assess whether reasonable management
action occurred.
Further information
QHA members seeking more information or wishing
to discuss a specific employment relations matter are
encouraged to contact the employment relations team
for a confidential discussion by calling 07 3221 6999 or
emailing er@qha.org.au.
CALENDAR
FEBRUARY
2025.
RMLV
RMLV & CLO/GNT
CLO/GNT
CLO
COOKING THE BOOKS
BOOK TRAINING NOW
REVIEW / 39

TRAINING/ THERESE KELLY
UNLOCKING POTENTIAL
IN AN ERA WHERE WORKFORCE DEVELOPMENT AND SKILL ACQUISITION ARE
ESSENTIAL TO ECONOMIC GROWTH, THE QUEENSLAND GOVERNMENT HAS PROVIDED
ORGANISATIONS WITH THE SKILLING QUEENSLANDERS FOR WORK PROGRAM.
This innovative initiative is designed
to equip individuals with the skills
and training they need to secure
employment, ultimately benefiting
both local communities and the state’s
economy. Within this framework, the
QHA has introduced a funded program
to meet the needs of the hospitality
sector, enhance career pathways, and
foster a vibrant workforce.
The vision behind Skilling
Queenslanders for Work
Launched in 2016, the Skilling
Queenslanders for Work initiative
reflects Queensland’s commitment to
supporting job seekers and addressing
skill shortages across various industries.
The program offers a tailored approach,
providing opportunities for training,
work experience, and support for
individuals who may face barriers to
entering the workforce. Participants
come from diverse backgrounds,
including youth, job seekers returning
to work, and individuals looking for a
career change.
The focus on local communities is a
significant aspect of the program. By
investing in the skills of Queenslanders,
the initiative aims to create a more
robust economy that generates
sustainable employment opportunities.
The program fosters partnerships with
industry, local councils, community
organisations, and educational
institutions, ensuring a holistic approach
to workforce development.
Headway into Hospitality – bridging
skills gaps
Recognising the unique challenges
faced by the hospitality sector, the
QHA has launched the Headway into
Hospitality program under the Skilling
Queenslanders for Work umbrella. This
initiative is designed to create a pipeline
of trained individuals ready to fill
essential positions in hotels, restaurants,
and various hospitality venues across
Queensland.
The hospitality industry is a cornerstone
of Queensland’s economy, contributing
significantly to tourism and employment
– however, it has also been hit hard
by labour shortages. Headway
into Hospitality not only addresses
immediate workforce shortages but
also aims to provide long-term career
prospects for participants.
Program features and benefits
Comprehensive training
Participants in the Headway into
Hospitality program receive hands-on
training in vital areas such as customer
service, food and beverage operations,
hotel management, and more. This
training is combined with classroom
learning and simulated practical training,
equipping individuals with theory and
practical skills.
Mentorship and support
One of the standout features of the
program is the mentorship component,
connecting participants with industry
professionals. This guidance is crucial
for fostering confidence and helping
individuals navigate the complexities of
starting a career in hospitality.
Real-world experience
Work placements are integral to the
program, providing participants with
invaluable experience and networking
opportunities within the industry.
This practical exposure is essential for
bridging the gap between training and
employment.
Boosting employability
By the end of the program, participants
not only gain essential skills but
also receive nationally recognised
qualifications that enhance their
employability. The Headway into
Hospitality program supports individuals
in securing sustainable jobs and
building fulfilling careers in hospitality.
Community impact
Beyond individual benefits, the
program has a broader impact on local
communities by creating a more skilled
workforce that meets the industry’s
needs, ultimately driving economic
growth and revitalising the hospitality
sector in Queensland.
A sustainable future
The Skilling Queenslanders for Work
funding along with the Headway into
Hospitality initiative represents a
beacon of opportunity for Queensland’s
job seekers and the hospitality industry.
By focusing on skilling and reskilling the
workforce, this program is paving the
way for sustainable economic growth
and enhanced community resilience in
the face of challenges. As we look to the
future, the fusion of training, support,
and industry engagement is sure to yield
a prosperous hospitality sector and a
thriving Queensland economy.
If you would like more information on
this program and how you can get
involved, or if you would like more
information on the participants, please
contact QHA on 07 32216999 or email
training@qha.org.au.
/ 40
REVIEW

MORE VALUE
EXTRA BOOSTS & SAVERS
ONLY AT YOUR LOCAL *
FOR MORE INFO SEE
*Venue offers available in Venue Mode. Available to account holders on the TAB app.
Eligibility criteria and T&Cs apply.
THINK. IS THIS A BET YOU REALLY WANT TO PLACE?
For free and confidential support call 1800 858 858 or visit gamblinghelponline.org.au

SCRIMSHAW
BLOOD
ORANGE IPA
GREEN BEACON
BREWING CO
BEACH DAYS
SESSION ALE
COOLUM BEER CO
BOOST TRICKS
DIPA REMIXED
RANGE
RANGE BREWING
DREAMS
HAZY IPA
RANGE BREWING
Surprisingly light and easy
drinking considering the
6.5% ABV. Notable expectant
flavours of blood orange
and citrus with a touch of
grapefruit and pineapple
are delicately delivered to
your taste buds thanks to an
effervescent carbonation.
Nice and light with plenty
of flavour for a midstrength.
Notes of citrus and
gooseberry with a touch of
rockmelon. Very enjoyable
and one we will definitely
reach for when driving duties
beckon.
What an absolute ripper.
Hoppy, juicy, and absolutely
bursting with flavours of
mango, passionfruit, and
peach. It is simply perfect to
relax with on a lazy summer
afternoon.
In our opinion, this was
the 2024 beer of the
year. Incredibly smooth
and bursting with notes
of fresh orange, mango,
passionfruit, and a hint of
berries. Beer lovers dream
of brews like this.
/ 42
REVIEW

TOP DROP
GODDESS
RED RYE
HELIOS BREWING CO
IMPERIAL
JAPANESE
LAGER
HEADS OF NOOSA
ASTRO
PUNK XPA
BLACKFLAG BREWING
GUMBI GUMBI
GIN
DACELO DISTILLING
An American red ale with
extra maltiness, this beer is
sweet but not overly so. The
taste profile is well balanced
thanks to a hefty payload of
hops that bring an earthy
bitterness to the brew. It’s
like a spicy sarsaparilla
with hints of stonefruit all
intertwined in a magical ruby
red concoction.
Heads of Noosa’s Japanese
Style Lager is arguably one
of the best lagers around
in our opinion. Well, their
seasonal release Imperial
Japanese Lager goes one
better. Extra rice, extra
punch, and extra flavour
make this a truly exceptional
world class lager that will
blow your socks off.
A cool crew, cool can
artwork, and the perfect
brew to cool off after a hot
summer’s day. Light and
refreshing, it is awash with
flavours of sweet mandarin,
zesty citrus, and fresh pine.
If you’re a fan of passionfruit
mojitos, this is your jam
(Dacelo incidentally make
their own spirit jams from
their gin steeping fruits
which are truly out of this
world). The earthiest gin
in their range, the Gumbi
Gumbi is infused with
leaves from the bitter native
Australian bush, white
kunsea, strawberry gum,
desert wattle seed, and mint.
In our opinion, when paired
with a quality ginger beer,
it will leave you happier
than the famed laughing
kookaburra – the inspiration
behind their brand.
REVIEW /43

“
TAKE THE
LONG WAY…
...EXPLORE AND GIVE IN TO YOUR THIRST FOR ADVENTURE,
BECAUSE IT’S IN THESE MOMENTS THAT LIFE REVEALS ITS FULL FLAVOUR.
“
/ 44
REVIEW

A CRAFTY BUNCH/ GREEN BEACON BREWING CO
If you’re seeking to understand how some of Queensland’s
small, budding craft breweries have become such allencompassing
hospitality and entertainment destinations,
look no further than Green Beacon Brewing Co.
Much like the green beacon that inspired the brand to begin
with, the brewery has always been a path of reliability for
those wanting to step into the world of craft beer – you can
depend on their beers to be full-flavoured, perfectly balanced,
and sessionable.
Brand and trade marketing manager for Green Beacon,
Louise Bury, said much of the brewery’s original dreaming
and brainstorming was conducted on their spiritual home –
Moreton Island.
“Sitting on the sand dunes, gazing back over the sun-soaked
Moreton Bay towards Brisbane, a green beacon sat in the
foreground, serving as a marker to provide a safe passage
for local sailors. This inspiration for our brand identity has
remained true to our beginnings.
“For us, having the beacon so easily identifiable on all our
cans is so important. We want people to know that, if they
pick up a beacon, they can expect quality, balance, and
flavour. This has always been the cornerstone of our existence.
“We have a focus on making tasty and sessionable beers
while having fun creating and experimenting with new
ingredients. We also take our consumers and surroundings
into account when we develop our beers.
“We are in a warm, tropical environment surrounded by water,
so creating easy-drinking beers that our customers are able to
enjoy is our main goal,” she said.
Founded in 2013, Green Beacon was one of the pioneers of
Brisbane’s craft beer scene and now boasts a multi-awardwinning
portfolio, which you may recognise as including the
Wayfarer Tropical Pale Ale, Subtropic Low Carb Hazy Pale Ale,
and Windjammer IPA.
Louise said, while it’s all too tempting to go in search of the
newest beer style, they know that lagers and pale ales are what
customers want right now.
“There has been a shift in beer consumer preferences. It was
once about finding the newest, craziest style and flavour. Now,
new data shows that drinkers want sessionability, easy-drinking,
and ‘better for you’ beers. They're the styles that are keeping the
lights on right now.
“2025 will be Green Beacon’s ‘Year of Lagers’, with a series of
lagers being produced from ingredients all around the world,
giving customers the opportunity to see how small changes in
hop and malt varieties have an impact on the flavour and aroma
of a lager,” she said.
REVIEW /45

A CRAFTY BUNCH/ GREEN BEACON BREWING CO
“SINCE GREEN BEACON’S BREWPUB IN
TENERIFFE FIRST OPENED ITS DOORS
IN JANUARY 2013, THE VENUE HAS
ACTED AS A WELCOMING COMMUNITY
HUB, PUMPING OUT FRESH, EXCITING
BEERS TO THIRSTY BRISSY LOCALS."
Since Green Beacon’s brewpub in Teneriffe first opened its doors
in January 2013, the venue has acted as a welcoming community
hub, pumping out fresh, exciting beers to thirsty Brissy locals.
Over the last 12 months, the brand has invested significantly in
refreshing the venue, and has partnered with Allpress Espresso
to open as a café from 5:00am. Elevating their offering even
further, Green Beacon now have an in-house kitchen serving
both pub classics and upscale share plates.
Louise said they’ve worked hard to make the brewpub an
exciting space for locals to enjoy at any time of day, whether it
be first thing in the morning, over lunch, or after knock-off time.
“Brisbane is our home, so our goal has always been to support
the locals as much as they’ve supported us over the years.
“We regularly host events and fundraisers at the brewery,
including Karma Keg, Brewers’ Shout, and collaborative beers to
support local charities.
“We also partner with local events such as Wynnum Fringe
Festival and Brisbane Open Season, both of which showcase
some fantastic local artists and musicians,” she said.
2025 is certainly shaping up to be an exciting year for Green
Beacon. In a delightful collaboration between Queensland’s
craft, hospitality, and sporting industries, the brand is partnering
with Golf Central to launch a one-of-a-kind entertainment
destination, named Landers Pocket, within the greater Brisbane
Airport precinct.
Opening sometime this year, Green Beacon will operate the
brewery and distillery on site, which will complement an
800-person-capacity hospitality venue operated by Golf Central.
Louise said the existing state-of-the-art golf driving range will
double in size and include ball tracking technology in every bay.
“Offering a second mini golf course, padel courts, multiple
function and event spaces, a beer garden, and an outdoor
amphitheatre, this stunning new development will offer
something for everyone to enjoy.
“Punters will be able to enjoy freshly brewed beers, including
limited releases, all brewed onsite. For the first time, we will be
distilling our own spirits, launching with a gin and vodka.
“We are incredibly passionate here at Green Beacon, so you
know that when a beer is brewed, kegged, and canned, our team
is enjoying it just as much as our drinkers,” she said.
/ 46
REVIEW

AHG
Cocktail
COMPETITION
Nominate your staff for the AHG EXPO
DIAGEO COCKTAIL COMPETITION where,
for the first time ever, pubs and clubs
will battle it out on stage to crown the
overall winner!
If you have a cocktail enthusiast who
thrives on a little healthy competition,
this is their time to shine!
We’re calling for pubs and clubs to enter the
AHG Expo Diageo Cocktail Competition. Make
a twist on a classic cocktail that’s perfect for
enjoying on a hot Queensland summer’s day
and send through your entry!
There are great prizes up for grabs with the
top 3 placed finalists all receiving flights
to Bundaberg to visit the Bundaberg Rum
Distillery for a VIP Blend Your Own Rum
Experience, with the overall winner also
receiving a $500 visa card PLUS a case of
their own unique blend of rum.
Need some inspo?
Visit the Casamigos or Don Julio websites for
recipe inspiration. If you have any questions,
reach out to Brand Ambassador Jesus Grillet
jesus@sweetandchilli.com.au
When is it drawn
Six finalists will be selected from the digital
submissions, who will all be invited to
compete in the grand finale, which will be
held at the AHG Expo on Thursday 13th
March, at 11am. Attendance is required
in-person, where drinks will be made, then
tasted by an expert panel of judges.
The winner will be announced on the day.
REGISTRATION NOW OPEN
For more information and to submit your entry, scan the QR code or visit AHGEXPO.COM

GOOD APPLES
A CRAFTY BUNCH/ SUNSHINE COAST CIDER
BORN FROM 25 GENERATIONS OF CIDER MAKING, SUNSHINE COAST CIDER
CELEBRATES QUEENSLAND’S ABUNDANCE OF FRESH APPLES BY MAKING THE
VERY BEST CIDER. NO SHORTCUTS – JUST DELICIOUS, TRADITIONAL CIDER.
It’s because of this commitment to
provenance and quality that the boutique
cidery took out two major wins at the
Australian Cider Awards last year, scoring
best in class and a gold medal for their
Brut+ Sparkling Cider.
Sunshine Coast Cider was founded in
2017 by Martin and Regine Rellstab
underneath their house in Woombye.
As a qualified master fruit grower from
Switzerland, Martin set out to create a
truly unique cider by applying the French
champagne-making process to some of
Queensland’s best apples.
Today, Brut+ is the only méthode
traditionelle sparkling cider handcrafted in
our state, and is now the best of its kind
in Australia.
Martin said business was growing fast
and strong in 2019, so they moved into a
commercial property in Kunda Park and
built Queensland’s only cidery on the
Sunshine Coast.
“Our business focus shifted towards
producing premium cider for restaurants,
venues, bars, and breweries, all made
from freshly juiced apples sourced from
the Granite Belt.
“While we didn’t forget about the
champagne bottles that our cider was
sitting in, we were truly busy on other
aspects of the business, so we never
promoted our most premium cider far
beyond our cellar door.
“However, every year we sent a couple
of bottles from our 2018 batch to the
Australian Cider Awards for judging, and
every year we won a bronze medal.
“That is, until 2023, when we were
awarded a silver medal for the same
batch. Six years later, our cider was given
a gold medal and awarded best in class,”
he said.
Champagne making takes a minimum of
18 months. At least 12 of those months are
needed for the secondary fermentation
process, which is also the time that Brut+
Cider requires as a minimum.
Martin said it took six years on lees for
their cider to be at its best – however,
it’s unlikely to improve significantly with
additional time in the bottle.
“Each bottle is hand-finished, which
means it has to be disgorged to remove
the lees, dosed to add sweetness, corked,
washed, and labelled.
“The result is a light, floral cider with
delicate natural carbonation that sparkles
beautifully in a champagne glass.
“Our dry sparkling cider is celebrated
for its rich body, mouth-filling
carbonation, and complex, elegant
drinking experience,” he said.
The award-winning Brut+ by Sunshine
Coast Cider is a tantalising addition to
any hotel menu, and is best enjoyed with
fresh oysters or a cheese platter.
“OUR DRY SPARKLING CIDER IS CELEBRATED
FOR ITS RICH BODY, MOUTH-FILLING
CARBONATION, AND COMPLEX, ELEGANT
DRINKING EXPERIENCE.”
/ 48
REVIEW

‘Championing Successful Independents’
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REVIEW / 49

SWEET, SALTY,
SOUR
&
FEBRUARY 22 MARKS INTERNATIONAL MARGARITA DAY,
SO WE FELT IT WAS ONLY APPROPRIATE TO DEDICATE A FEW PAGES TO
HOSPITALITY’S MOST BELOVED COCKTAIL, WHICH ALSO JUST SO
HAPPENS TO HAVE A PRETTY FASCINATING HISTORY.
/ 50
REVIEW

A CRAFTY BUNCH/ INTERNATIONAL MARGARITA DAY
Two parts tequila, one part triple sec, and one
part lime juice, the margarita has evolved into an
international symbol for bars and hotels. In fact, it was
Australia’s favourite on-premise cocktail in 2022.
While you might chalk this up to its refreshing,
summery, and tropical vibe (especially with the
addition of blended ice or frozen fruit), its popularity
here actually has a lot to do with taste preferences.
Aussies tend to prefer more bitter flavour profiles,
meaning our sour alcoholic beverages are generally
one part sweet, two parts sour. In Europe, the
category is more like one to one, while in America, it’s
often two parts sweet, one part sour.
Not only do margaritas suit our unique appetite for
bitterness here in Australia, but they also satisfy our
love of its main ingredient – tequila.
Made from the blue agave plants that grow in the red,
volcanic soil surrounding the city of Tequila in Mexico,
the spirit has been around for centuries. It fact, it’s a
natural evolution of a fermented drink called pulque
which was highly praised and used as ceremonial
wine by the Aztecs.
In 1519, Spanish conquistadors supposedly
introduced the country to copper stills and
new distillation techniques, and so they started
experimenting with the native plants to produce a
spirit more to their liking.
This resulted in a drink they referred to as vino de
mezcal. As mezcal wine gained in popularity, the
name tequila (meaning ‘volcanic rock’) emerged as a
testament to the spirit’s origin.
Today, more than 300 million agave plants are
harvested in Tequila each year. Due to the area’s
historical and cultural importance, the region was
even declared a UNESCO World Heritage Site
in 2006.
Of course, tequila is a protected name, and it is made
exclusively in five Mexican states – Jalisco, Nayarit,
Guanajuato, Michoacan, and Tamaulipas.
Despite being over 14,000 kilometres from Mexico,
Australia is recognised as the third largest consumer
of tequila, and is said to be one of the first countries
that the spirit was distributed to.
NOT ONLY DO MARGARITAS SUIT OUR
UNIQUE APPETITE FOR BITTERNESS HERE
IN AUSTRALIA, BUT THEY ALSO SATISFY OUR
LOVE OF ITS MAIN INGREDIENT – TEQUILA.
REVIEW / 51

A CRAFTY BUNCH/ INTERNATIONAL MARGARITA DAY
Salt
In addition to being irresistibly sweet, fruity, smoky, and earthy,
its popularity here could also be due to its reputation as a
comparatively healthier choice than most other types of alcohol.
Compared to wines, beers, and ciders, tequila contains no
carbohydrates, fewer calories, and no sugar. There are also
heaps of potential health benefits associated with agave,
including the reduction of pain and inflammation, weight loss,
and improved digestive health, immune function, iron levels,
and bone health.
The margarita is the most popular tequila-based cocktail, but
when it comes to its origins, well… no one really knows. The
recipe is actually shrouded in folklore and mystery, which isn’t
what you’d expect from a cocktail offered in just about every
bar in the world.
According to David Wondrich, a cocktail historian (yes, that is
a real job), the margarita could be related to the brandy daisy,
except it uses tequila instead of brandy. This is due to the fact
that ‘margarita’ is Spanish for ‘daisy’, and because daisies are a
family of cocktails that include a base spirit, liqueur, and citrus.
Tequila &
Triple Sec
Lime
Lime juice
Fancy glass
Rumour also has it that the margarita was created in a
restaurant owned by Carlos “Danny” Herrera in the city of
Tijuana in 1938. He claims he was inspired by a picky customer
named Marjorie King, who was allergic to all spirits except
tequila, yet didn’t want to drink the spirit straight, and so he
threw together the first margarita.
Then there’s the story of Dallas socialite, Margarite Sames,
who said she created the drink for her guests at her Acapulco
vacation home in 1948. Apparently, Tommy Hilton had
attended the party, bringing the drink back to the Hilton chain
of hotels.
However, this was three years after Jose Cuervo was running
advertisements for the margarita under the slogan ‘Margarita:
It’s more than just a girl’s name’. He claims the cocktail was
invented in 1938 by a bartender in honour of Mexican showgirl,
Rita de la Rosa.
These are only a handful out of a long, long list of theories
related to the origin of the margarita. So, while we may
never truly know who brought the cocktail into existence, we
certainly have them to thank for what is now a beloved part of
the modern hospitality experience.
Recognising the most popular cocktails made by bartenders
servicing venues all over the world, the International
Bartenders Association Cocktail List outlines the official
margarita recipe, as seen on this page.
As it turns out, simplicity is the ultimate sophistication when it
comes to such a cherished staple. Of course, that doesn’t stop
some of our country’s most innovative bartenders from adding
complementary flavours such as passionfruit, orange, chilli,
watermelon, mango, jalapeño, strawberry, and coconut.
CLASSIC
MARGARITA
Ingredients
50ml tequila 100% agave
20ml triple sec
15ml freshly squeezed lime juice
Method
1. Add all of the ingredients into a shaker with ice.
2. Shake and strain into a chilled cocktail glass.
Garnish
Half salt rim (optional).
For venues looking to elevate their cocktail menu this International
Margarita Day, the QHA highly recommends our myriad partners
and corporate members who continue to deliver an outstanding
selection of high-quality spirits to bars, hotels, restaurants, and
pubs across Australia.
/ 52
REVIEW

REVIEW / 53

A CRAFTY
BUNCH
Ballistic Beer Co
Ballistic Beer Co challenges traditional
notions of beer with a simple philosophy
– fresh beer is the best beer. Brewing in
small, frequent batches and storing their
creations cold ensures every sip bursts with
the same flavour the brewers intended.
With three locations (the first housed in a
historic World War II ammunition factory
in Salisbury), this innovative brewery
combines heritage with modern craft
beer excellence. Dedicated to quality and
creativity, Ballistic Beer Co offers a range of
exceptional brews for everyone to enjoy.
07 3277 6656
ballisticbeer.com
Blackflag Brewing Co
With two locations on the Sunshine Coast,
Blackflag Brewing Co is a craft brewery
celebrated for its bold and inventive beers.
Focused on quality and creativity, it offers
a diverse selection of brews to satisfy all
beer enthusiasts. The brewery’s relaxed
and welcoming atmosphere is perfect for
enjoying exceptional beers while soaking
in the vibrant, dynamic vibe. Each beer is
crafted with a focus on pure flavour, with
seasonal and limited-edition brews also
available.
07 5478 2521
beer@blackflagbeer.com.au
blackflagbrewing.com.au
Brisbane Brewing Co
Family-owned since 2005, Brisbane
Brewing Co is Brisbane’s longest-running
independent brewery, renowned for its
award-winning beers. Crafted to suit the
city’s climate, their brews bring together
beer enthusiasts who appreciate locally
made craft beer. Known for its welcoming
and unpretentious atmosphere, Brisbane
Brewing Co offers a relaxed environment
where you can enjoy exceptional beers.
With a focus on quality and community, it
remains a staple in Brisbane’s craft beer
scene.
07 3891 1011
brisbanebrewing.com.au/wholesale
Burleigh Brewing Co
Burleigh Brewing, on Queensland’s
stunning Gold Coast, is celebrated for
brewing premium, award-winning beers.
For over eighteen years, the brewery
has led the beer scene, blending quality
and innovation to offer a diverse range
of premium beers – from crisp lagers
to bold ales – that embody the region’s
vibrant culture. With its relaxed, welcoming
atmosphere, Burleigh Brewing is a mustvisit
for beer enthusiasts, offering an
experience that pairs perfectly with its
dedication to excellence and the art of
brewing.
07 5593 6000
burleighbrewing.com.au
The Catchment Brewing Co
Located in a beautiful art deco building
in West End, The Catchment Brewing Co
is a fully operational brewery, bar, and
restaurant. It’s the ultimate destination
for craft beer enthusiasts, food lovers,
and event hosts. Known for its awardwinning
core range inspired by iconic local
streets and innovative seasonal brews,
the brewery delivers exceptional quality
in every sip. With a focus on community
and authenticity, Catchment Brewing Co
embodies the spirit of West End. Crafted for
locals, loved everywhere.
07 3846 1701
catchmentbrewingco.com.au
Dacelo Distillery
Inspired by the kookaburra, Dacelo
Distillery crafts premium native Australian
spirits embodying “The Spirit of Laughter.”
Founders Sammy and Siobhan blend
Australian botanicals like pepper berries,
pandanus nut, gumbi gumbi, banksia robur,
and lemon tea tree to create clean, vibrant
gin and vodka with no artificial additives.
Paired with contemporary mixers or crafted
into unique cocktails, Dacelo’s spirits bring
a distinct Australian touch to any bar. This
fledgling distillery aims to spread its wings
across Australia’s retail scene.
0415 882 746
info@dacelodistilling.com.au
daceloditstilling.com.au
/ 54
REVIEW

A CRAFTY
BUNCH
Felons Brewing Co
Felons Brewing Co is a modern brewery
celebrating creativity and the good life.
Their brewery finds its name from the true
tale of four felons who, on their way to
Illawarra from Sydney in 1823, were blown
off course and found themselves lost at
sea, ending up shipwrecked north on
Moreton Island. Each beer is brewed with
passion and innovation and reflects a thirst
for life’s adventures. Visit Felons Brewing
Co in Brisbane beneath the Story Bridge
or in Sydney at the iconic Manly Wharf to
experience their unique brews.
07 3188 9090
felonsbrewingco.com.au
Fortitude Brewing Co
Fortitude Brewing Co is a renowned craft
brewery celebrated for its exceptional
range of premium beers. Located in the
scenic Tamborine Mountains, it blends
innovation with tradition, offering a diverse
selection of ales, lagers, and seasonal
brews. Crafted with quality ingredients and
an unwavering passion for excellence, each
sip captures the spirit of craftsmanship.
With a welcoming taproom and stunning
views, Fortitude Brewing Co. is the perfect
destination for beer enthusiasts and those
seeking a memorable experience.
07 5545 4273
fortitudebrewing.com.au
Green Beacon Brewing Co
Green Beacon Brewing Co is a pioneer
in Brisbane’s beer scene, offering awardwinning
brews like Wayfarer Tropical Pale
Ale, Sub Tropic Low Carb, and Windjammer
IPA. Founded in 2013, their beers embody
flavour and balance and are highly
sessionable. Inspired by Moreton Island,
the brand’s birthplace, Green Beacon
Brewing Co reflects the spirit of sitting on
sun-soaked dunes, gazing over the bay, and
guiding travellers with a safe, steady light.
07 3252 8393
info@greenbeacon.com.au
greenbeacon.com.au
Slipstream Brewing & Social House
Slipstream Brewing Co is an independently
owned brewery in Brisbane, renowned
for its accessible, sessionable beers
crafted with passion. Their brews deliver
freshness, juiciness, and zest, and their
Sunshine Coast sister venue, Slipstream
Social House, offers the perfect setting
to enjoy these exceptional beers paired
with delicious food. Bridging the gap
between bland and overly complicated
brews, Slipstream Brewing Co ensures a
memorable, uncompromising craft beer
experience for all beer lovers.
07 3892 4582
slipstreambrewing.com.au
Straddie Brewing Co
On North Stradbroke Island, Straddie
Brewing Co crafts exceptional beers
inspired by island life. The three-storey
brewery uses naturally sand-filtered water
to create innovative yet easy-drinking
craft beers reflecting the island’s relaxed
atmosphere. Committed to sustainability
and community, Straddie Brewing Co is
more than a brewery – it’s a gathering
place where locals and visitors enjoy islandcrafted
beers while watching stunning
sunsets over Australia.
07 3469 6726
straddiebrewing.com.au
Sunshine Coast Cider
As Queensland’s only cidery, Sunshine
Coast Cider blends tradition, innovation,
and sustainability. With 25 generations
of heritage, their award-winning ciders
– like the 2024 Best in Class Brut+ Cider
Méthode Traditionalle – showcase Granite
Belt apples. Crafted from 100% Queensland
fruit, their ciders offer pure, refreshing
flavour while promoting sustainable
practices. Upgrade your tap list with real
craft cider.
0435 022 975
mail@sunshinecoastcider.com.au
sunshinecoastcider.com.au
REVIEW / 55

SHOW
CASE
PAYMENT
SOLUTIONS
PAYMENT SOLUTIONS
LAST-MINUTE CHANGES, PEAK TIMES, AND FLUCTUATING TRENDS ARE ALL
A PART OF WHAT MAKES OUR INDUSTRY SUCH A DYNAMIC PLACE, LED BY
THOSE WITH THE ABILITY TO BE SMART, CREATIVE, AND ADAPT.
So, without the reliable, versatile technology required to keep up with the
ever-changing nature of hospitality, running a venue can turn into a logistical
nightmare – a confusing tangle of bills, terminals, payment gateways,
receipts, orders, menu items, and reports.
Thankfully, the world of integrated payment solutions is only getting more
accessible and affordable. While it may seem like an easy thing to shrug
off, the quality of financial technology like point of sale (POS) systems is
absolutely critical to the quick, seamless, and personalised service that
hospitality venues strive to provide.
For those that don’t know, a POS system is the hardware and software used
to facilitate purchases and assist businesses with tracking and managing
sales. Today, POS systems are extremely comprehensive and nifty things –
processing orders, taking payments, providing sales analytics, generating
receipts, and more.
WHETHER YOU’RE RUNNING A LOCAL
PUB OR A MULTI-VENUE OPERATION, YOUR
PAYMENT SOLUTION IS WHAT KEEPS
EVERYTHING RUNNING SMOOTHLY.
This is why, in the following pages, we shine a light on a few of the brands
helping venues save time, optimise stock levels, and maximise profits with
innovative payment solutions.
/ 56
REVIEW

CONTRIBUTORS
REVIEW / 57

SHOWCASE/ BEYOND PAYMENTS
BUSINESS
MADE BOLD
BASED RIGHT HERE IN QUEENSLAND, BEYOND PAYMENTS UNDERSTANDS
THE WANTS AND NEEDS OF LOCAL BUSINESSES MORE THAN ANYONE.
They also understand that, when it comes to payment solutions,
it’s all about service. Venues can have the greatest financial
technology in the world, but it all means nothing without the intel
and support of a dedicated Aussie team, available 24/7.
In this article, executive director Larry Prosser discusses Beyond
Payment’s unparalleled service, and how they deliver an array of
state-of-the-art payment solutions to hospitality businesses in a
fully compliant, cost-effective way.
AT BEYOND PAYMENTS, WE WANT
OUR MERCHANTS TO BE CONFIDENT,
BECAUSE IN BUSINESS TODAY, ONE
MUST BE BOLD – FEARLESS,
NOT RECKLESS.
When Georgie Mariouklas and I founded Beyond over a decade
ago, we set out with the goal of providing a service to businesses
that made accepting payments easy, without all the tech talk.
With that core purpose in mind, we’ve developed a range of
tailored payment solutions that are designed to not only meet our
customer’s needs, but also exceed them.
Importantly, we understand that a one-size-fits-all approach
simply doesn’t work, because every business is different. This
is why we insist on visiting our customers in person to fully
understand their requirements and recommend the very best
solution for their venue.
Today, Beyond offers a full suite of services, from EFTPOS
machines and POS integration to virtual terminals, payment
gateways, online ordering, and more. Our most popular product,
however, continues to be our ‘Feeless’ service, which addresses
excessive card processing fees and the complexity surrounding
how these fees are calculated.
Payments have always been hard to understand, especially when
it comes to surcharging. The cost of the convenient ‘tap and go’
has markedly increased the costs associated with accepting card
payments. This has meant a steep increase in merchant fees for
small and medium-sized businesses.
We figured running a business was hard enough without all
of the confusion around customer payments and high card
payment processing fees. So, we established our business to
address those issues. Most importantly, we wished to do so in a
fully compliant manner. Dare I say it, that’s where a lot of service
providers get it wrong.
Our Feeless service enables customers to recover 100% of
their merchant service costs. Indeed, Beyond was the first fully
compliant, feeless payment processing solution in Australia, and
we are still the market leader.
With more customers opting to pay on card, businesses can’t
continue to foot the bill. Card transactional fees slowly chip
into your hard-earned profits. There’s real value in eliminating
those costs, so that’s what our Feeless service is designed to do.
However, as I mentioned, it must be done in a compliant manner.
You may note my reference to ‘compliance’. Surely all service
providers in this space deliver a compliant service?
The short answer is no. Many service offerings are not compliant,
and many business owners are unaware of the guidelines
centred around payment processing fees. This puts your
business at risk of running afoul of these regulatory bodies,
potentially incurring huge fines.
Our card payment processing solutions are 100% compliant with
these guidelines. Thus, our clients can rest easy knowing that
their business is always in abidance with the law.
By simply passing on a payment processing fee, our Feeless
service enables venues to recover 100% of their merchant service
fees compliantly. Furthermore, there are zero merchant service
fees and rental costs. In fact, there are no additional costs at all.
We’ll even cover the cost of the EFTPOS terminal paper rolls.
Another appeal of our Feeless service is our same-day
settlement. We understand that cash flow is king, so we ensure
that all funds are automatically settled on the EFTPOS terminal
on the same day of transactions. Now that’s different from many
other service providers.
In the world of business, where it often seems like finance and
technology are the only languages, we speak human. Beyond
Payments can provide you with the intel you need to take your
business further – whether you’re selling in-store, online, or onthe-go.
/ 58
REVIEW

TRAINING
Take
& SAFETY RTO
your
CONTRIBUTORS
30826/ THERESE KELLY
business
beyond.
Accept payments and
manage your business
with ease.
Seamless payments (in-person & online)
QR code table ordering
POS & inventory management
Data insights & reports
24/7 local support
scan to find out more
or request a callback
1300 192 600
business made bold.
REVIEW / 59

SHOWCASE/ ZELLER
DESIGNED FOR
EVERY KIND
STREAMLINING THE CHECKOUT EXPERIENCE HAS NEVER BEEN MORE IMPORTANT IN
THE BUSTLING WORLD OF HOSPITALITY, WHICH IS WHY VENUES ARE SWITCHING TO
SMARTER, EASIER-TO-USE, AND MORE AFFORDABLE PAYMENT SOLUTIONS.
To find out exactly what this entails, Joshua McNicol, the
director of growth at Zeller (an Aussie financial tech company
reimagining business banking), takes us through the brand’s
newest, all-in-one payments and POS system – Zeller Terminal 2.
WHETHER YOU’RE STARTING A NEW
VENUE OR SCALING UP, ONE OF THE
BEST THINGS YOU CAN INVEST IN TO
SUPPORT YOUR GROWTH IS THE RIGHT
TECHNOLOGY TO MANAGE PAYMENTS
AND INVENTORY.
However, we know that POS software and managing multiple
providers can be costly to growing hospitality businesses.
That’s why we’re introducing a next-gen payment terminal that
comes with a free, built-in POS app – Zeller POS Lite.
Building on the reliability of its predecessor, Zeller Terminal
2 offers businesses even more powerful functionality when it
comes to tracking sales and elevating the customer experience,
all at an extremely affordable price. Here’s what you can expect
from this latest release:
Sleek design
Innovated and engineered in Melbourne, the first noticeable
feature about Zeller Terminal 2 is its new look. The device’s
ergonomic design is the first of its kind, and lends itself to being
handheld and placed on the countertop.
The terminal also comes in three stylish colours – white, black,
and graphite grey – allowing you to customise the payment
experience to suit your venue’s aesthetic. Not only that, but the
device’s interface can also be adjusted – you can choose from
a light or dark mode, or set a custom screensaver to give it a
branded look.
Paperless receipts
A recent study revealed that Australia produces 10.6 billion
paper receipts annually, but because of their chemical coating,
none of them can be recycled. With consumers and businesses
becoming increasingly aware of their environmental footprint,
many are choosing digital receipts as a convenient and
sustainable alternative.
Zeller Terminal 2 embraces this step forward, doing away with
a receipt printer altogether. Instead, customers can choose to
have their receipts sent via email or text, or they can quickly scan
a QR code that appears on-screen after the payment has been
processed, which allows them to download their receipt directly
to their phone.
Built-in point-of-sale system
Of course, the most notable feature of Zeller Terminal 2 is its
built-in cloud point-of-sale software, Zeller POS Lite.
Designed for micro, small, and mobile businesses, this free, easyto-use
POS solution records sales and delivers a fast and secure
customer checkout experience without the need for cumbersome
or complex hardware and software.
With Zeller POS Lite, you can add an item library, manage your
items, create variants and modifiers, customise your grid, set up
multiple sites, generate itemised receipts, view detailed sales
reports, manage discounts, and get set up instantly for free.
Plus, all the features you know and love
Zeller Terminal 2 continues to accept payments from all cards
and devices, integrate seamlessly with over 600 third-party POS
providers, and offer reliable Wi-Fi, a 4G SIM card, and ethernet
connectivity. Plus, automated surcharging, tipping, and split
payments can all be switched on or off depending on the needs
of your venue.
Whether you run a small local pub or a multi-venue enterprise,
Zeller Terminal 2 is designed to adapt to your needs – both
in functionality and style. Integrated into Zeller’s existing
ecosystem, it provides hospitality businesses with a
comprehensive overview of their finances, eliminating the need
for multiple providers, streamlining the sales process, and
ultimately getting them paid faster.
Retailing at just $199 – with a low, flat transaction fee of 1.4%
and no monthly rental fees – Zeller Terminal 2 is Australia’s most
affordable all-in-one POS and payments solution. Taking less and
giving you more, it really is the ultimate ally for accelerating your
venue’s growth.
/ 60
REVIEW

PUB TALK/ PAUL ST JOHN-WOOD
FOR YOUR BUSINESS,
FOR OUR INDUSTRY
IT SEEMS A DISTANT MEMORY NOW, BUT AS THIS IS THE FIRST PUB TALK FOR THE
YEAR, I SINCERELY HOPE YOU HAD A HAPPY AND RELAXING CHRISTMAS AND NEW
YEAR WITH FAMILY AND FRIENDS.
I wish you every success in your hotel business in
2025 and look forward to seeing you across the bar
throughout the year.
2025 QHA licensee events
You will have received the 2025 QHA Events
calendar late last year, with the digital copy being
available on the QHA website. The events schedule
kicks off with the annual Hotel Symposium to be
held in Brisbane on Wednesday 12 February. The
calendar details the statewide licensee meeting
locations and dates for the entire year.
In 2025, we will again be meeting in most major
regional centres and will be taking the QHA & TAB
Race Day to Rockhampton on Tuesday 25 March.
We understand it is difficult for many hoteliers
in remote areas to leave their venues to attend
these meetings and events, however the OLGR
has allowed an extended time for an approved
manager to be away from the premises for you to
attend professional development events such as our
meetings.
Final reminder for QHA Awards for Excellence
submissions
A reminder that you have until Sunday 2 February to
submit your nomination for the annual QHA Awards
for Excellence. I genuinely encourage all hotels
to enter and showcase to the state the features
that make your business stand out against others.
Details on nominations and award categories can
be found on the QHA website.
Ensuring positive compliance
The QHA has resources available to assist members
to ensure positive compliance, from liquor and
gaming self-assessment checklists to harm
minimisation strategy templates for on-premise
liquor promotions. These documents provided
by the QHA remove much of the administrative
burden on you and your staff. The new year is
the perfect opportunity to revisit and refresh your
compliance programs.
2025 QHA Membership renewal reminder
In December you would have received your
invitation to renew QHA Membership for 2025 via
email. We hope you have valued the services and
assistance of the QHA in 2024. In 2025, we remain
committed to promoting the hotel and hospitality
industry, representing the industry for outcomes
that benefit all members, and assisting each
member to ensure a prosperous future – for your
business and for our industry.
Please do not hesitate to contact me directly if you
require any assistance with the renewal process
or if you would like any further information on your
QHA membership.
/ 62
REVIEW

TRADE DIRECTORY
INSURANCE | RISK MANAGEMENT | CONSULTING
Your trusted advisor, helping you identify your business risks and
find the right insurance solutions so you can face your future with
confidence.
Phone: 1800 240 432
Website: AJG.com/au/qha
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STODDART
Stoddart are one of Australia’s leading manufacturers and
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Phone: 0437 722 910 Email: cleak@stoddart.com.au
Website: stoddart.com.au
LEADING PUB AND HOTEL LAWYERS IN QUEENSLAND
Mullins’ hospitality team has unrivalled experience in the liquor
and gaming sector, developed over 40 years. From greenfield
applications and integrated developments to liquor and gaming
compliance and employment advice - they are your one-stop-shop
to ensure the best outcomes for your hotel.
Curt Schatz, Managing Partner Phone: 07 3224 0230
Email: cschatz@mullinslawyers.com.au
Website: mullinslawyers.com.au
ADVERTISING & PROMOTION
For more information on advertising and promoting your
business in the QHA REVIEW contact Nicky Spencer.
qhareview@qha.org.au or 0405 271 247
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Website: touch-it.com.au/venue
REVIEW / 63

QHA PARTNERS & CORPORATE MEMBERS
QHA Partners and Corporate Members are valued preferred suppliers to the Queensland hotel industry. The businesses listed
in this directory are keen supporters of hotels in Queensland, and the QHA encourages member hotels to utilise their products
and services. If a business wishes to find out how to become a QHA Partner or Corporate Member, please call Damian Steele,
QHA Deputy Chief Executive, on (07) 3221 6999.
ACCOUNTING/ TAX
HLB Mann Judd - Chartered
Accountants
Ph: 07 3001 8800
hlb.com.au
Prosperity Advisers QLD
Ph: 07 3007 1971
prosperity.com.au
SW Accountants
& Advisors
Ph: 07 3085 0888
sw-au.com
Quantaco
Ph: 02 8346 6000
quantaco.co
Clarity Management
Ph: 3058 9732
claritymg.com.au
McGrathNicol
Ph: 07 3333 9800
mcgrathnicol.com
Trinitas Australia Pty Ltd
Ph: 1300 836 025
trinitas3.com.au
ARCHITECTS / REPAIRS
REFURBISHMENT/
RECONSTRUCTION /
CONSTRUCTION
Ashley Cooper Construction
Ph: 07 3142 5915
ashleycooper.com
BSPN Architecture
Ph: 07 3851 9100
bpsn.com.au
Caughley & Co
Ph: 0434 549 242
caughleyco.com.au
Rohrig Constructions
Ph: 07 3257 4411
rohrig.com.au
ROOM
(nee The Apartment Store)
Ph: 0411 211 065
room.design
Liife Architecture
Ph: 0401 384 547
archliife.com
BEVERAGES
Accolade Wines
Ph: 07 3252 7933
accolade-wines.com
Asahi Group
Carlton & United Breweries
Ph: 07 3666 4104
cub.com.au
Brown-Forman
Australia Pty Ltd
Ph: 07 3010 2000
brown-forman.com
Campari Australia Pty Ltd
Ph: 07 3253 1801
camparigroup.com.au
Coca-Cola Europacific
Partners
Ph: 13 26 53
ccamatil.com
Coopers Brewery
Ph: 07 3275 3732
coopers.com.au
Diageo
Ph: 07 3257 0800
diageo.com
Good Drinks Australia
Ph: 0447 346 111
gooddrinks.com.au
Lion
Ph: 07 3361 7400
lionco.com
Paramount Liquor
Ph: 0429 448 523
paramountliquor.com.au
Pernod-Ricard Australia
Ph: 07 3340 5471
pernod-ricard.com
Red Bull Australia
Ph: 02 9023 2892
redbull.com.au
Samuel Smith & Son
Ph: 07 3373 5777
samsmith.com
Southtrade International
Ph: 07 3085 7418
southtradeint.com.au
Suntory Oceania
Ph: 0427 561 519
suntoryoceania.com
Treasury Wine Estates
Ph: 03 9685 8000
treasurywineestates.com
Cork and Barrel
Ph: 0437 090 776
corkandbarrel.com.au
Flying Foam Pty Ltd
Ph: 0413 447 711
flyingfoam.com.au
4 Hearts Brewing
Ph: 07 3281 1004
4heartsbrewing.com
BUILDING SUPPLIES
& SERVICES
Bunnings
Ph: 07 3452 5725
bunnings.com.au
EDUCATION, TRAINING
& EMPLOYMENT
Best Security -
Security & Training
Ph: 07 3212 8460
bestsecurlty.net.au
Alliance Abroad
International Pty Ltd
Ph: 0450 232 460
allianceabroad.com
BTAQ Consulting
Ph: 0408 437 643
btaq.com.au
Find HQ
Ph: 0431 376 689
findachef.net.au
Frontier Leadership
Ph: 0423 097 246
frontierleadership.edu.au
Federation Academy
Ph: 0423 097 246
federationacademy.edu.au
Prime Effect
Ph: 0406 500 171
primeeffect.com.au
NoVacancy Hotel &
Accommodation
Industry Expo
Ph: 0447 456 085
novacancy.com.au
Owner Manager Program
Ph: 0437 834 195
ownermanager.com.au
Sero Institute
Ph: 1800 206 010
seroinstitute.edu.au
The Talent Playbook
Ph: 07 3822 9665
thetalentplaybook.com.au
TAFE Queensland
Ph: 1300 308 233
tafeqld.edu.au
ENERGY GAS/POWER
BOC Limited
Ph: 07 3212 4135
boc.com.au
TransTasman
Energy Group
Ph: 1300 118 834
tteg.com.au
Solar Connected
Ph: 0432 600 788
solarconnected.com.au
Spinifex Energy
Ph: 0419 108 638
spinifexenergy.com.au
FINANCES, BANKING,
INSURANCE &
INVESTMENTS
Commonwealth Bank of
Australia
Ph: 0476 824 307
commbank.com.au
Green Finance Group
Ph: 0457 883 700
greenfinancegroup.com.au
Gallagher Insurance Brokers
Ph Brisbane: 07 3367 5000
Ph North QLD: 07 4753 5311
Ph Toowoomba: 07 4639 7102
ajg.com.au
GSA Insurance Brokers
Ph: 0436 275 828
gsaib.com
Waratah Debt Capital
Ph: 0448 681 783
waratahmanagement.com.au
Westpac Banking Corporation
Ph: 0438 701 195
westpac.com.au
Banktech
Ph: 1800 080 910
banktech.com.au
BUPA - Health Insurance
Ph: 134 135
Quote ID: 2139463
bupa.com.au
Trinitas Australia Pty Ltd
Ph: 1300 836 025
trinitas3.com.au
Matrix Insurance Group
Ph: 08 6555 7742
matrixinsurance.com.au
FOOD & ASSOCIATED
BUSINESSES
Bidfood Australia Limited
Ph: 0434 939 134
bidfood.com.au
Cookers
Ph: 1300 88 22 99
cookers.com.au
McCain Food Service
Solutions
Ph: 0418 157 922
mccainfoodservice.com.au
PFD Food Services
Ph: 131 733
pfdfoods.com.au
Simon George and Sons
Ph: 07 3717 1400
simongeorge.com.au
CTB & Co
(Cooking the Books)
Ph: 1300 911 282
cookingthebooks.com
Food and Agribusiness
Network
Ph: 0419 651 157
foodagribusiness.org.au
Fussy Fruit Wholesale
Fruit and Veg Pty Ltd
Ph: 0416 940 930
fussyfruit.com.au
Goodman Fielder
Ph: 0403 937 801
gffoodservice.com.au
CFM Australia -
Swap & Go Oils
Ph: 0430 504 486
cfmaustralia.com.au
FURNITURE SUPPLY
SlumberCorp
Ph: 07 3892 7477
slumbercorp.com.au
GAMING AND RACING
Ainsworth Game
Technology Pty Ltd
Ph: 07 3209 6210
ainsworth.com.au
Aristocrat Leisure
Industries
Ph: 07 3727 1600
aristocrat.com.au
Everi
Ph: 0409 039 461
everi.com
IGT
Ph: 07 3890 5622
igt.com.au
Konami Australia
Ph: 02 9666 3111
konamiaustralia.com.au
Light & Wonder
Ph: 02 9773 0299
explore.lnw.com
MAX
Ph: 0418 728 927
max.com.au
Odyssey Gaming Services
Ph: 07 3087 3300
odysseygaming.com
Onyx Gaming
Ph: 03 8671 1900
pvsoz.com.au
Simtech
Ph: 07 5596 6993
simtechcreations.com
Keno
(The Lottery Corporation)
Ph: 07 3001 9300
thelotterycorporation.com
TAB
Ph: 0436 816 254
tab.com.au
UTOPIA Gaming Systems
Ph: 1800 200 201
utopiagaming.com.au
HOSPITALITY
CONSULTANTS
DNS Specialist Services
Ph: 0433 906 809
dnsspecialistservices.
com.au
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REVIEW

QHA PLATINUM PARTNERS
Infinity Business Solution
Ph: 1300615832
infinitybusinesssolution.
com.au
AHS Hospitality
Ph: 07 5512 6143
ahshospitality.com.au
DWS Hospitality Specialists
Ph: 07 3878 9355
dws.net
Infinity Group
Ph: 1300 615 832
infinitybusinesssolution.com.au
Lighthouse Safety &
Compliance
Ph: 0422 669 631
lighthousesafety.com.au
Logic Hospitality
Ph: 07 5520 3957
logichospitality.com.au
Rooks Entertainment
Ph: 07 4068 8633
rooks-entertainment.com.au
HOTEL & BAR SUPPLIES
BOC Limited - Gas/
Reticulation Supply
Ph: 07 3212 4322
boc.com.au
Reward Hospitality
Ph: 07 3341 5929
rewardhospitality.com.au
Stoddart
Ph: 0437 722 910
stoddart.com.au
HOTEL BROKERS /
REAL ESTATE /
PROPERTY VALUERS
Off Market Hotels
Ph: 0408 192 490
offmarkethotels.com.au
QHA DIAMOND PARTNERS
QHA GOLD PARTNERS
Mondandia Consulting
Ph: 0448 710 629
monandiaconsulting.com.au
Morph Consulting Services
Ph: 0438 758 847
morph-consulting.com
Professional Hospitality
Ph: 07 3160 8132
professionalhospitality.com.au
Prostaff Events Pty Ltd
prostaffevents.com.au
Relief Hotel Management
Ph: 0419 733 681
reliefhotelmanagement.com
RevenYou
Ph: 0497 864 694
www.revenyou.com.au
Sculpture Hospitality
Queensland
Ph: 0427 532 925
sculpturehospitality.com
HOTEL ENTERTAINMENT
Optus Sport
Ph: 0478 061 267
sport.optus.com.au/venues
Sky Channel
Ph: 07 3228 6344
Freecall: 1800 251 710
skychannel.com.au
Stan Sport
Ph: 0416 208 417
stan.com.au/sport/venues
Nightlife - Music & Video
Freecall: 1800 679 748
nightlife.com.au
Pro Score - Sporting
Promotions
Ph: 0431 366 800
proscore.com.au
Power Jeffrey & Co -
Hotel Brokers
Ph: 07 3832 6000
powerjeffrey.com.au
Ras360 Property Solutions
Ph: 07 5593 0007
ras360.com.au
HTL Property
Ph: 02 9136 6373
htlproperty.com.au
Knight Frank Townsville/
Mackay
Ph: 07 4750 3000
knightfrank.com.au/contact/
Townsville
Urbis Valuations Pty Ltd
Ph: 0429 103 989
urbis.com.au
SGW Hotel Broker
Ph: 0417 508 452
sgwhotelbroker.com.au
LEGAL
Mullins
Ph: 07 3224 0222
mullinslawyers.com.au
HopgoodGanim Lawyers
Ph: 0419 762 469
hopgoodganim.com.au
LIQUOR
BUYING GROUPS
Bottlemart
Ph: 1300 733 504
bottlemart.com.au
Independent Liquor Group
Ph: 07 3713 2751
ilg.com.au
Liquor Legends
Ph: 07 3107 7422
liquorlegends.com.au
BSV
Cookers
DNS Specialist
Everi
Good Drinks Australia
Hospitality Services
Best Security
Beyond Payments
BOC Limited
BSPN Architecture
Caughley and Co
Coopers Brewery
Command 51
GC Cleaning Pty Ltd
Green Finance Group
GSA Insurance Brokers
HLB Mann Judd
QHA SILVER PARTNERS
H&L Australia
Next Payments
Odyssey Gaming
Services
Onyx Gaming
Optus Sport
Prosperity Advisers QLD
QHA BRONZE PARTNERS
Impos Point of Sale
Infinity Group
Infinity Business Solution
Ozone Hospitality
Services
Paramount Liquor
Platypus Print Packaging
Power Jeffrey & Company
Quantaco
Ras360 Property
Solutions
Simon George & Sons
STR, a CoStar Group
Company
Trans Tasman Energy
Group
UTOPIA Gaming
Systems
Rohrig Constructions
Red Bull Australia
Simtech
Southtrade International
Stan Sport
SW Accountants &
Advisors
SwiftPOS
The Signal Group
Waratah Debt Capital
REVIEW / 65

QHA PARTNERS & CORPORATE MEMBERS
APPROVED
MANAGER’S
LICENCE
RESPONSIBLE MANAGEMENT OF
LICENSED VENUES TRAINING
“HONESTLY THE
BEST TRAINING
SESSION! FUN AND
LIGHT-HEARTED
WHILE BEING VERY
INFORMATIVE AND
KNOWLEDGEABLE.
THANKS, QHA.”
LIQUOR
WHOLESALE GROUPS
ALM (Australian Liquor
Marketers)
Ph Brisbane: 07 3489 3600
Ph Townsville: 07 4799 4022
Ph Cairns: 07 4041 6070
almliquor.com.au
Paramount Liquor
Ph: 0429 448 523
paramountliquor.com.au
4 Hearts Brewing Co
Ph: 0428 236 436
4heartsbrewing.com
MEDIA / MARKETING
Horse & Water Creative
Ph: 0401 345 201
horseandwater.com.au
POINT OF SALE/
PAYMENTS
CashZone
Ph: 0466 148 752
cashzoneatm.com.au
H&L Australia Pty Ltd
Ph: 0407 975 411
hlaustralia.com.au
Impos Point of Sale
Ph: 1300 308 615
impos.com.au
SwiftPOS
Ph: 1800 679 701
swiftpos.com.au
Next Payments
Ph: 0447 429 868
nextpayments.com.au
Banktech
Ph: 1800 080 910
banktech.com.au
Bella Group Services
Ph: 0488 555 013
bellagroupservices.com
CMBM Facility Services
Ph: 07 3391 1040 /
Ph: 0419 708 715
cmbm.com.au
Future Business Technology
Group
Ph: 1300 706 155
fgtgroup.com.au
Hikvision Digital Technology
Ph: 1300 976 305
hikvision.com
Lotus Commercial Pty Ltd
Ph: 1300 653 536
lotusfilters.com.au
Luxxe Outsourced Hotel
Services
Ph: 03 8761 9156
luxxe.com.au
Security Registers
Ph: 0452 363 166
securityregisters.com.au
Tru Security Services
Ph: 0452 377 662
trusecurity.com.au
SUPERANNUATION
Hostplus
Ph: 1300 467 875
hostplus.com.au
TECHNOLOGICAL
PRODUCTS & SERVICES
Beyond Payments
Ph: 1300 192 600
beyondpayments.com.au
BSV
Ph: 1300 244 727
bigscreenvideo.com.au
JB Hi-Fi Commercial
Division
Ph: 07 3360 9925
jbhifi.com.au
OpenTable
Ph: 03 4240 3297
restaurant.opentable.com
onPlatinum ICT
Ph: 0402 281 561
onplatinum.com.au
Security Registers
Ph: 0452 363 166
securityregisters.com.au
Smart Parking Limited
Ph: 0421 155 972
smartparking.com
UrPay Technologies
Ph: 0411 457 377
urpay.com.au
Vix Vizion Pty Ltd
Ph: 0413 026 918
vixvizion.com
TRANSPORT
A.P. Eagers Limited
Ph: 07 3109 6731
apeagers.com.au
Trinitas Australia Pty Ltd
Ph: 1300 836 025
trinitas3.com.au
OTHER COURSES OFFERED:
• Online RSA/RSG Training
• Gaming Nominee Training
• Employment Relations Training
• Employment Relations Webinar
Responsible Management of Licensed Venues
Training is a mandatory training requirement
for those applying for a liquor licence, and
applicants for an Approved Manager’s Licence.
Training is offered face to face at regional
centres throughout Queensland.
For more information please contact the
QHA Training Centre
P. 07 3221 6999
E. info@qha.org.au
W. qha.org.au
Harris Data Systems
Ph: 07 5535 7677
harrisdata.com.au
UrPay
Ph: 1800 008 772
urpay.com.au
PRINTING / PACKAGING
Platypus Print Packaging
Ph 07 3352 0300
platys.com.au
SECURITY / CLEANING
Best Security
Ph: 07 3212 8460
bestsecurity.net.au
Command51
Ph: 0437 368 352
command51.com.au
GC Cleaning Pty Ltd
Ph: 0412 700 067
gcclean.com.au
Ozone Hospitality Services
Ph: 1300 793 547
ozonehospitalityservices.
com.au
STR,
a CoStar Group Company
Ph: 07 5628 2404
str.com/benchmarking
Tanda
Ph: 1300 859 117
tanda.co
Chewzie Table Ordering
Ph: 1300 243 994
chewzie.me
CTB & Co
(Cooking the Books)
Ph: 1300 911 282
cookingthebooks.com
Dashback
Ph: 0414 069 273
dashback.com.au
Harris Data Systems
Ph: 07 5535 7677
harrisdata.com.au
IDU Technologies Pty Ltd
Ph: 07 3035 5401
idu-identification.com
Jands
Ph: 0408 506 620
jands.com.au
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REVIEW

G VA
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VA
LUE
OUTSTANDING VALUE
G
OUTSTANDING VA VALUE
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VA
LUE
OUTSTANDING DING
VA VALUE
V
VA
LUE
OUTSTANDING VALUE
T
ST
OUTS
ANDI
AN
STA
OUTSTANDING VALUE
T
STA
ST
OUTS
OUTSTANDING VALUE
T
STT
OUTS
STA
N
OUTSTANDING VALUE
2018
SUPERANNUATION
ATION
U
AT
UA
2019
SUPERANNUATION ION
A
UAT
2020
SUPERANNUATION
ATION
U
AT
NNUA
2024
SUPERANNUATION
SUPERA
2023
SUPERANNUATION
R
NN
SUPER
2022
SUPERANNUATION
SUPERA
2021
SUPERANNUATION
R
A win for us is a win for our members. Judged on strong performance,
competitive fees and a wide range of product features, Hostplus has earned
Canstar’s Outstanding Value Superannuation Award for the seventh year in a row.
Compare Hostplus
Canstar 5 Star Rating for Outstanding Value Superannuation awarded March 2024 for the Balanced (MySuper) option. Visit canstar.com.au for awards criteria.
Awards and ratings are only one factor to consider when choosing a super fund. Past performance is not a reliable indicator of future performance. General advice only.
Before deciding, consider the relevant Hostplus PDS and TMD at hostplus.com.au and your objectives, financial situation and needs, which have not been accounted
for. Issued by Host-Plus Pty Limited ABN 79 008 634 704, AFSL 244392 as trustee for the Hostplus Superannuation Fund (the Fund) ABN 68 657 495 890. HP2818

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Terminal.
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CommBank. Backer of business yakka.
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