Edition 1 : 2021 NZ's Best Magazine

Welcome

MAKING THE DECISION TO

DOWNSIZE and move into a

village, or shift to where extra care

is available can be overwhelming.

If you’re a couple, one of you

will usually not want to move,

while the other will likely see the

opportunities and benefits that a

move like this can offer.

New Zealand’s Best Villages and

Care Homes 2021 Magazine gives

readers an independent, residentled

insight into some of the top

facilities in Aotearoa and will help

you know what to look for and

ask about, when it's time to make

the call. It is our hope that by

sharing the ratings and advice

from nearly 6,000 real experiences

we can help you make your next

step the best one possible.

And we look forward to hearing

your story in due course.

Warmest regards,

Nigel Matthews

FOUNDER,

AGED ADVISOR NEW ZEALAND

Contents

EDITOR

Nigel Matthews

3 Glossary of Terms

4 Retirement, Lifestyle or Care? What’s the difference?

6 Who are the Key Players?

7 The People's Choice: Aged Advisor's Annual Awards

9 NZ’s Multi-facility Award Winner

10 North Island Winners & Finalists

18 South Island Winners & Finalists

24 Best Equity Return

We speak with Andrew Dallas of Karaka Pines Villages

25 Having a Champion

We speak with the President of the Village Residents Association

27 The Best of Both Worlds

Virtual Villages and How they Work

30 Best Living Practices in Dementia Care

What New Generation Memory Care looks like

33 DIRECTORY

34 Deciding on the Best Retirement Options

Residents Share 'Insider' Suggestions & Tips

35 Village Checklist

36 Care Home Checklist

37 Directory Listings: Region, Ratings and Phone Numbers

CONTRIBUTORS

Jessica Swan

Margaret Hobbs

Pippa Henderson

Phillip Sunderland

Steven Matthews

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Goldcraft Ltd.

New Zealand’s Best Villages

and Care Homes Magazine is

an annual publication of Aged

Advisor New Zealand. While every

attempt has been made to ensure

the accuracy of material in this

publication, the publisher assumes

no responsibility for errors,

omissions or other interpretations

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publisher also reserves the right

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publication. The reader assumes

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No content is to be reproduced, in

part or whole, without the express

written consent of the publisher.

All Rights Reserved ©2021

Aged Advisor NZ.

If you have a question, comment, or advertising query on this edition or future Annual Awards Magazines, please email:

media@agedadvisor.co.nz

GLOSSARY OF TERMS

Almost every age and stage of life comes with its unique set of jargon or acronyms, and the village

and care sector is no exception. Below, we highlight a few of these used within the magazine to help

you understand what is on offer and make navigating the options easier.

CFFC

Commission for

Financial Capability

This is an organisation focused on

helping retirees with the financial

and legal obligations of entering

into a retirement village. They focus

on three areas: Retirement Policies,

Retirement Villages and Financial

Capability. A large part of this is

updating the Government on policies

and procedures that will better the

retirement process for residents.

Continuum of Care

This refers to maintaining continuity

of rest home and 'hospital level' care

offered to a resident.

COP

Code of Practice

This refers to a legal document that

sits under the Retirement Villages Act

2003 called the ‘Retirement Villages

Code of Practice 2008’. This has to be

complied with by retirement villages,

and trumps any Occupation Right

Agreement (ORA) or other contract.

The requirements outlined in the

Code for village operators include

general requirements (ie. policies &

notices) and minimum requirements of

information to be included in the ORA

(ie. complaints, safety, termination

etc.). This Code is in place to ensure

village managers fulfill their legal

obligations to residents.

DMF

Deferred Management Fee

This is a cost paid after a resident

leaves or terminates their unit in a

village. Generally ranging between

20%-30% of the original ORA

purchase price, this sum is used

towards shared facilities or other

village needs. The percentage is

outlined in the ORA and varies

depending on the type of retirement

living you are situated in. The sum

is accumulated during the first few

years of residence and the balance

returned once the unit has been

resold. A village may also take costs

of repair or outstanding fees owed to

the village when the resident leaves

and there is normally no capital gain.

Disclosure Statement

This document must be provided to

an intending resident and normally

accompanies an ORA. It describes

detail relating to Village ownership,

management and supervision and the

physical state of the village (whether

or not it is completed, if there is a

building programme in progress etc.)

and is considered non-binding.

KTS

Key Terms Summary

As of April 2020, all registered

retirement villages that are members

of the RVA are required to provide

this two page statement as part of

their sales process, and covers the key

terms of your ORA. It is recommended

that you ask for a copy as part of your

decision making process.

LTO

Licence to Occupy

While this licence gives you legal

access to live in the unit or home you

will move into, it doesn’t give you

ownership of this space. This “right” is

established by the terms of the ORA.

Under an LTO, you have permission

to access and use the village’s

facilities or services as well as your

independent space.

ORA

Occupation Right Agreement

This refers to the contract you sign

with a village operator before you

move in. Outlined in the contract are

the specific details of the L.T.O you

purchase. This could also be a unit

title, cross lease, rental right or lease

for life. Essentially the ORA covers

details of your terms in the retirement

home by determining the cost (ie.

ongoing costs, how much will be paid

on termination of the contract), basic

rights (ie. village manager’s duties,

policies outlined in the Retirement

Villages Act) and any other policies

of legal importance (ie. how

complaints are processed.)

RORV

Registrar of

Retirement Villages

The Registrar of Retirement Villages

main function is to maintain the

Retirement Villages Register.

RVA

Retirement Villages

Association

A national membership body

representing most operators of

retirement villages.

RVRANZ

Retirement Village

Residents Association of NZ

A national membership body

representing residents living in


Retirement Village,

Lifestyle Village or Care Home.

What's the difference?

Retirement living

encompasses a wide

range of choices.

Within these options,

sits lifestyle villages,

retirement villages,

and care homes —

each with their

own subtle or not so

subtle differences.

Jessica Swan explains

The fundamental differences

between the three options centre

around the independence available

to residents, the financial structure,

the community environment and the

care services available.

Independence

Retirement villages & lifestyle

villages offer security and peaceof-mind

for independent living.

Residents enjoy the use of a villa,

townhouse or apartment for

themselves, with the opportunity

of shared ammenities and social

interaction on their doorstep. The

key differences of ‘lifestyle’ and

‘retirement’ are usually found in the

entry age (lifestyle normally lower),

the amount of activities run by staff

(retirement will have more) and levels

of care available onsite (common in

retirement villages).

Contrastingly, care homes (or aged

care) cater to those who require

assistance to fulfill daily tasks or

activities. These facilities are focused

on taking care of the individuals basic

needs as well as health needs. A

‘Needs Assessment’ would usually be

conducted before moving into care, to

determine the level of care required,

as not all care homes offer all levels,

ranging from rest home, to hospital,

dementia and palliative.

Finance

Financially, retirement living very

rarely offers lucrative opportunities

for residents. In retirement villages,

the initial price you pay includesthe

right to occupy your home anda

contribution towards the use of

communal facilities. Residents

will also pay an ongoing weekly

or monthly fee for the running of

the village. When you leave, there

is normally a 20-30% ’deferred

management fee’ (DMF), which comes

off the money refunded to you and

is kept by the village. Retirement

Villages do not normally share capital

gains so if you change your mind and

want to leave, the general housing

market may have shifted in price

and your financial ability to purchase

elsewhere may have diminished.

Lifestyle villages usually follow a

similar financial ORA model as a

retirement village, but are more likely

to offer you shared (or full) capital

gain. Although they make up less

than 20% of the village market they

are becoming increasingly popular

with the younger 55+ demographic.

Unlike most retirement villages,

care is normally not available onsite.

Weekly fees may also be slightly

lower than a retirement village as less

staff are employed because of the

independence of residents.

Fees for care homes are user pays

based, although asset-tested. If the

resident is under the asset threshold

4

AGED ADVISOR

and qualifies for a Residential Care

Subsidy then their superannuation is

taken as the payment. Otherwise, a

resident will pay $1000 - $1200 per

week, as a maximum contribution,

for a standard room. Some care homes

charge a Premium Room fee (eg.

for an ensuite or better view) and

others offer bigger rooms / additional

services with an ORA attached

(similar to a village) so an upfront

amount is required.

Community

Retirement and lifestyle villages

normally offer a strong social

/ community environment for

their residents. This may include

ammenities such as a gym, swimming

pool, bowling green, lounge, bar,

cafe and, even a cinema.

These shared facilitates are a

great drawcard especially where

a retirement village organises

activities and social events as part

of a weekly programme. Lifestyle

villages, by contrast, may have the

same ammenities but normally leave

social events to the instigation of the

residents. Any recreational centres,

gardens and grounds are also fully

maintained by the operator - another

plus for the retiree / life-styler.

Care homes will also offer a degree

of community and social activity,

however, their focus is on managing

and maintaining an individuals health

and wellbeing.

Continuum of Care

More and more retirement villages

are offering care facilities onsite with

a full continuum of care available

(rest home, hospital and dementia),

or assisted living options by way of

serviced apartments and care suites.

Serviced apartments usually have care

packages available for purchase as

your needs change while Care Suites

have the ability to offer broader levels

of care. Both require an ORA.

Villages may also have a 24/7 call

bell system within units in the event

of an emergency - sometimes as

part of the offering or contracted

out to a 3rd party. Lifestyle villages

stereotypically have very little care

assistance onsite.

Individual care homes will provide one

or more of the levels of care. Some

only specialise in one level of care,

so, if health needs are likely to

change, you would need to look at

further care options.

Ultimately, all retirement living

offers unique opportunities for

residents depending on their needs

and preferences. The key is to do your

research first, visit the home yourself

and contact us with any questions

you may have.

Just the right place… along the road.

Welcome to CHT Healthcare Trust, where quality care, compassion and a strong connection

to the community are at the heart of our organisation. For over 55 years we’ve been taking

great care of older people in our rest homes, hospitals and dementia units, providing a sense

of home for residents, seamless transition between levels of care and support for families.

We invite you to drop in for a visit, take a tour online or call us for more information.

16 locations around the North Island.

www.cht.co.nz

Who are the players?

Photo: Ryman Healthcare

While we have many organisations involved in retirement living, there are a few

dominant players in the New Zealand market. We briefly look at the options,

including three of the "Big 6" companies: Ryman, Summerset & Metlifecare.

Commercially run, these organisations are located all

across Aotearoa and have established communities

connected to them. These companies have a 'continuum

of care' approach offering both care homes and

independent living homes within their villages.

The rest of the retirement living options on offer are

either independent, family owned, not-for-profit or under

an owner/operator leadership structure, tending

to have fewer locations across the country.

Independent villages can have multiple sites like the

bigger companies, but generally differ in the way they are

structured financially. For example, Karaka Pines follows

a New Generation model in order to offer their residents

capital gain when they leave the village. Others focus

on capping the weekly rates residents pay and ceasing

village tariffs as soon as individuals leave. However, many

don't and it's important that you know the Key Terms

offered by the villages you may be considering (read our

'Deciding on the Best Village' article). One benefit of these

independently owned villages is their ability to have their

own flavour, “independent” from the commercial needs

of franchise.

Owner-operated retirement villages are managed and

owned by the same people and/or organisation. This

provides an authentic way for residents to ensure

the broader commercial vision of the home is being

implemented by the same people who designed it. This

includes villages like Omokoroa Country Estate, Richmond

Villas & Speldhurst Estate to name a few.

While these not-for-profit organisations still charge

residents for general maintenance and living costs, any

surplus is invested straight into the village - meaning no

outside investors or stakeholders receive a profit. These

villages also can have “special character” often being aligned

to a denomination or religion.

While there is a relatively wide selection of village and care

operators to choose from, nearly 60% of the total national

village units in the market are owned by only six providers,

commonly referred to as ‘The Big 6’. According to a 2019 JLL

Report “Ryman has the largest average village size at 195

units per village, with Metlifecare just behind at 182 units

and Summerset with 157 units.” The report continues by

noting that Ryman and Summerset have a high proportion

of their villages across the country offering care, where as

Metlifecare is predominantly Auckland focussed with only

just over 50% of its villages offering continuum of care. The

other three, Arvida, Oceania & Bupa offer a range of both

independent living & continuum of care.

If you’re wondering where the popular spots are for

retirement village living, then you would look no further

than the Bay of Plenty. With 19% of the 75+ age population

living in a retirement or lifestyle village it is considered the

retirement hub, followed by Auckland (18.1%) and Gisbourne

(17.1%). The national average is 13.9% of people 75+ years

of age in villages.

At the time of the 2019 report, the Big 6 had almost 12,000

new units in development or pending with a total of 90 new

villages, across all providers, in the wings.

Finally, non-commercial entities such as trusts and religious

groups also provide an alternative to mainstream options.

This includes established locations such as Archer Village,

St Andrews Village and Selwyn.

6 AGED ADVISOR

THE PEOPLE'S CHOICE

ANNUAL

AWARDS

In 2014, three guys with

marketing, online and hospitality

backgrounds got together and

talked about their understanding

and experience with retirement

villages and aged care. It was clear

there was limited information on

these sectors, and interestingly

no review platform for residents

to share their experiences - good,

bad or otherwise. So, with the help

of an Advisory Board and many

hours in weekends and evenings,

a review site was developed and

launched in 2015.

Initially, both the aged care and

village sector showed reservations

thinking it would become a site for

complaints and that these would

be available publicly with little

they could do. However, by 2016 it

was obvious that that there were

many more good stories than bad

and awards would help to publicly

acknowledge and thank those

facilities and staff doing a great job.

The problem was that the larger

facilities received more reviews

and votes due to the number of

residents. A method was needed

to smooth results so that a 20 bed

facility had the same chances as a

120 bed facility.

“Unlike any other awards in the aged care

or village sector, the Aged Advisor winners

are based purely on independent reviews

and ratings from customers throughout

New Zealand.”

In consultation with the University

of Canterbury, AgedAdvisor

developed a series of algorithms to

calculate the ratio and mean score

of reviews over a 12-month period.

Facilities with more residents

were aggregated by the number of

‘reviews to residents ratio’ to reflect

a true score across all villages.

“Unlike any other awards in the

aged care or village sector, the

Aged Advisor winners are based

purely on independent reviews and

ratings from customers throughout

New Zealand,” explains Aged

Advisor’s Managing Director,

Nigel Matthews. “We launched the

awards to identify and celebrate

exceptional aged care and village

providers as well as provide

families with another measure to

identify facilities that will take

great care of their loved ones.”

“The winners received consistently

high ratings from residents and

their families and represent

the top tier of senior care or

retirement village providers

in New Zealand.”

The following Winners and

Finalists are from the 2020 Awards

from more than 1100 eligible

facilities. Facilities must receive a

minimum of 3 reviews within the

previous 12 month period and have

5 or more reviews within the last

5 years to qualify. AgedAdvisor

does not charge for entry into

the Awards, and provides

Freepost forms for residents to

post in, ensuring no facility is

disadvantaged.

“These winners not only

demonstrate a commitment to

providing the best care possible,

they’ve set the bar high for others

to follow.”

ANNUAL AWARDS 2020 | 21 7

On a roll

at Ryman

BEST MULTI-FACILITY PROVIDER

RYMAN

HEALTHCARE

NATIONWIDE

For the third year

running, Ryman

Healthcare has

won Aged Advisor's

People’s Choice

Award for best multifacility

provider.

Spanning from Whangarei to

Invercargill, Ryman Healthcare

aims to emulate a familyorientated

approach at their 36


Co-founder Kevin Hickman says

the priority has always been

providing care “good enough for

mum or dad.” And this vision

translates into how the team

intentionally invest in both

their staff and residents. Ryman

Healthcare believes happy

staff make for happy residents.

Consequently, they claim their

focused training phase for new

employees is imperative to the

wellbeing of the entire village –

imparting shared values,

providing staff with the right tools

and consistently looking for ways

to help them develop.

Villager manager Merrin Jack

also attests their loyal team of

fans can be attributed to the kind,

empathetic and professional care

from staff. With an overall rating of

92% across more than 600 reviews,

Ryman are confident they are

meeting a standard of excellence.

In one review, a resident says the

management is intentional and

thorough, identifying “excellent

care, thoughtfulness and response

to any suggestions made.”

However, it’s not just the staff but

the facilities that appear to be

popular with residents.

The facilities offered in Ryman

villages include independent

apartments and townhouses,

serviced apartments, and rest

home, hospital and dementialevel

care. Although each village

varies in size and facilities, each

is purpose-built, surrounded

by gardens and amenities.

Ranging from swimming pools to

movie theatres to cafes, Ryman

Healthcare hopes they can provide

opportunities for all residents

to get involved in something

they enjoy.

Although the COVID-19 outbreak

has had a huge impact nationally,

Ryman believes it has highlighted

their excellence in service. During

the outbreak, staff were purposeful

about creating safe havens for their

residents. Delivered groceries,

complimentary morning and

afternoon teas, happy hours in

bags and regular flu jabs were

organised to give residents comfort

during a difficult season.

Ryman Healthcare Chief Executive

Gordon MacLeod and Chief Operations

Officer Cheyne Chalmers with Ryman’s

three awards.

Overall, Ryman Healthcare

strives to be a place of excellence

and commitment to exceptional

relationship-focused care. Through

rolling out new initiatives and

focusing on new technologies in the

future, they promise only bigger

and better to come.


NORTH ISLAND | INDEPENDENT LIVING | WINNERS

BEST SMALL RETIREMENT

VILLAGE

REMUERA

RISE

NORTH ISLAND

Remuera Rise has been voted

Aged Advisor’s Best Small

Retirement/Lifestyle Village in

the North Island.

Remuera Rise has been voted Aged

Advisor’s Best Small Retirement/

Lifestyle Village in the North

Island. Seven stories high in the

heart of Auckland, staff claim their

village could easily be mistaken for

a 5-star hotel.

58 independent apartments for

residents and 12 bed Care Home

and Guest suites for visitors are

distributed throughout the highrise

apartment block. Exclusive

use of the café, restaurant, large

lounge, library, pool, gym, craft

room and hairdressing salon is

offered to residents and guests.

Village Manager Julie Pelling says

the key to their award-winning

home is their location and

continuum of care. Being in central

Newmarket gives residents direct

access to the waterfront, museums,

parks, specialists and hospitals.

Shopping and public transport

is readily accessible, allowing

residents the independence to

amuse themselves in the city.

As a boutique home, Remuera Rise

also has the opportunity to offer

varying levels of care. Describing

themselves as small and intimate,

staff can quickly notice and

resolve any unusual behaviour

in their residents. The benefit to

their specturm of care is it allows

couples to live under the same roof

while requiring different kinds of

support.

Staff also feel welcomed and cared

for in the village, with their sales

executive, Linda saying it is a stand

out village to be a part of.

“I have worked at Remuera Rise

during the construction and prior

to the opening in June 2013. We are

a close team; the residents and staff

are my friends and family…

I feel very blessed to be a part of

this close community.”

With both parties incredibly

proud of the award, there are

plans to continue refurbishing

and upgrading facilities to make

Remuera Rise even more welcoming

and luxurious for residents.

BEST LARGE RETIREMENT VILLAGE

HIGHFIELD

COUNTRY

ESTATE

NORTH ISLAND

Highfield Country Estate has been

voted winner of Aged Advisor’s

People’s Choice Award for Best

Large Village in the North Island.

Consisting of 116 two and three

bedroom architecturally designed

villas, the team at Highfield

believes their beautiful, supportive

and spacious estate is a place

people are proud to live in.

Careful planning has gone into

“providing the facilities and

environment that allow you the

freedom to live the lifestyle you

enjoy”. Developed by the Fladgate

family they’re deeply fond of the

Waikato region and the beauty it

has on offer.

So, at the heart of their design, is

a desire to maximise enjoyment

and independence for their

residents through the gorgeous

landscape. All villas are positioned

to maximise the sun, decorated

with neutral toning and open

onto beautiful stonewalling and

aesthetic planting. Their hope is

these well-maintained and highspec

homes offer a safe and secure

place for their community to

flourish.

One resident rejoices they’ve

found a “real community -

friendly, helpful and fun...from

management and directors to

throughout the village.”

This aligns with villager manager

Linda Otta's vision for their home:

always supporting residents to the

best of their ability. The pride in

receiving the award is only

matched by the desire to continue

the good work and keep investing

in their residents.

10

AGED ADVISOR

NORTH ISLAND | AGED CARE | WINNERS

BEST AGED CARE

UP TO 40 BEDS

COOK STREET

NURSING CARE

NORTH ISLAND

For the second time, Cook Street

Nursing Care Centre is the

North Island winner of Aged

Advisor’s Best Aged Care up to

40 beds award.

Operated and owned privately,

they provide a mixture of rest

home and hospital level care across

their 30 rooms.

The Palmerston North village

believe it’s the friendly,

compassionate and professional

people that make the home what it

is. Village Manager Anna Blackwell

attests their low staff turn-around

is proof their team is invested and

connected in their facility.

At Cook Street, their focus is

building community with not

just residents but their families

too. One resident’s child says they

couldn’t have asked for a better

place for their mother:

“The care by all staff, carers,

nurses, owner etc was exemplary,

the extent of effort and care to

make her feel loved cared and

valued was phenomenal. Just

would like to say how grateful we

are for such a caring place for the

last stages of life for our mother

Communication was excellent

and their knowledge of her daily

changes, requirements etc were

impressive.”

Cook Street believes the size of

their village is a large factor in

staff being able to provide such

excellent service. Having only 30

residents means no one gets lost in

a busy, huge place. Therefore, staff

have time to care for residents,

meet visitors and know everyone’s

unique needs.

Because each resident is known to

staff, the team can also recognise

very quickly if individuals need

support. By maintaining open door

access between all residents and

staff, their hope is anything that

needs organising can be easily

managed.

Additionally, being privately

owned by a registered nurse, there

are high medical and aged care

standards being adhered to in the

home. Staff outnumber residents,

ensuring no corners are cut during

their stay.

With renovations underway, they

hope their facilities will begin to

further reflect their award-winning

standard of care.

BEST AGED CARE

OVER 40 BEDS

MALYON

HOUSE

NORTH ISLAND

For the fourth year running,

Malyon House has claimed

Aged Advisor’s Best Aged Care

over 40 beds award for the

North Island.

As the only independently owned

care facility in Mt Maunganui, they

believe this is what sets them apart.

Founded in 1996, Malyon House

is a small rest home and hospital

with a commitment to excellence

in care. Each room is spacious,

clean and modern – designed to be

maintained easily for their residents.

As an independent facility, care

manager Amy Munro says their

difference is a unique family

atmosphere, where individuals

feel welcomed and wanted. A

homely environment for both

residents and their families is

the key goal of their 'house'. She

believes this is achieved through

staff exemplifying dignity,

privacy, comfort, kindness,

respect and love.

One reviewer writes, “My Dad saw

out the last of his life in Malyon

House and we could not have

wished for better care. The care of

Dad and the support of our family

in the last days was well above

anything we could have expected.”

By using their experience and

abilities, Malyon House staff also

aim to meet the vast physical,

cultural and psychological needs

of their residents. The balance of

encouraging independence and

also ensuring the wellbeing of each

resident is important to their team.

Looking towards the future, they

hope to maintain award-winning

service and reclaim their title again

next year. 2021 is also the company’s

25th anniversary, so a celebration is

planned for all the people who have

contributed to their success.

12

AGED ADVISOR

NORTH ISLAND | INDEPENDENT LIVING | FINALISTS

North Island

INDEPENDENT LIVING

ARIA PARK

RETIREMENT

VILLAGE

Aria Park Retirement Village

is overwhelmed with the

honour of being one of Aged

Advisor’s finalists for Best

Small Retirement Village.

Located in Auckland,

Manager, Hyrum-Daniel,

says the team is focused

on the central pillars of

Wellness. He believes their

success lies in staff both

living out these values and

supporting residents to do

the same.

One family member agrees

there is excellent holistic

care for residents through

professional medical care,

friendly kitchen staff and

management. She says staff

made the difference for her

dad because they “really took

time to get to know him and

support and encourage his

passions and interests.”

Aria Park Retirement

Village say it is a gift to

be recognised and is very

grateful to be a finalist.

AWATERE

VILLAGE

Aged Advisor’s Best Small

Retirement/Lifestyle Village

finalist Awatere Village

attests to being a small

“close-knit community”.

Situated close to Hamilton’s

CBD, this boutique

sized village has just 40

apartments.

Village Manager Raewyn

Porteous says for their

residents, location is a

significant selling point.

Near to family, shops and

services, it’s both their

communal facilities and

wider amenities that make

their village special.

Furthermore, she believes

their investment into a

welcoming culture has made

their retirement facility an

easy-going, happy space. One

resident affirms the “homely,

warm and safe” atmosphere.

BERT

SUTCLIFFE

RETIREMENT

VILLAGE

Bert Sutcliffe is thankful

to be a finalist for Aged

Advisor’s Best Large

Retirement Village.

Overlooking elevated views

of Kauri Point, this Ryman

Healthcare facility is close to

parks, shopping centres and

the bay.

With 306 units, there is a

range of services and onsite

care available for residents.

This includes dementia,

respite and medical care.

Staff believe their “full

range of comprehensive

options” set the standard for

retirement living.

One resident agrees this

care is achieved by the team.

They now have “total peace

of mind in all things”.

Management is appreciative

for every review and hopes to

continue providing awardwinning

service.

CARMEL

COUNTRY

ESTATE

VILLAGE

Carmel Country Estate

Retirement Village is one

of the proud finalists for

Aged Advisor’s Best Large


award. Stretching across

16 acres, they attest their

services to be of the highest

possible standard.

Being privately owned and

operated, Carmel also strives

to maintain a reputation

of personal service,

quality homes, beautiful

gardens and safety through

their secure complex.

Consequently, their hope is

families will have peace of

mind, knowing their parents

have invested in a secure and

caring environment.

Staff and managers have

an open door policy where

individual needs can be

addressed one-on-one. One

resident expresses their

gratitude for this - “Excellent

staff support without the

extra cost.”

HILLSBOROUGH

HEIGHTS

RETIREMENT

VILLAGE

Hillsborough Heights

Metlifecare Retirement

Village is one of Aged

Advisor’s Finalist for Best

Small Retirement Village.

They say this public

acknowledgement reflects

the tremendous pride

residents have for their

home.

Officially opened in 1987,

this Auckland village

believes there are some key

ingredients that make their

village unique: Kindness

and friendship creating a

very caring environment for

residents, seen especially

in their volunteers and

residents association. Staff

represent a wide range of

ages, cultures, experiences,

skills and personalities.

Their grounds are

“spectacular”.

Village Manager Penny

Smith says staff are thrilled

with this award as it

reinforces the intentional

level of service and care they

prioritise. They continue

to strive towards making a

daily difference in the lives

of their residents.

KIRI TE KANAWA

RETIREMENT

VILLAGE

Voted as a finalist for

Aged Advisor’s Best Large

Retirement Village, Kiri Te

Kanawa Retirement Village

believes they are pioneers of

the sector. Being a Ryman

Healthcare facility, with 35

years of history, they have a

legacy of experience for their

residents.

Management affirms this,

saying their village is named

after a “pioneering singer

who set the standard for

others to follow”. Through

their faithful service, they

claim their team has learnt

how to live retirement life

to its fullest.

One long-term resident says

they live in a very caring

facility, that has supported

them even through difficult

times. “Excellent service

during these lockdown

times.


NORTH ISLAND | INDEPENDENT LIVING | FINALISTS

Kiri Te Kanawa Retirement

Village contin.

Cannot fault them at all.

Making sure we are well fed

and exercised, with dancing

in the streets… all 2 metres

apart of course.”

The village is thrilled to be

recognised as a finalist and

are grateful for every review

that bought this about.

LINDA JONES

RETIREMENT

VILLAGE

Linda Jones Retirement

Village, another Ryman

facility, is honoured to be

an Aged Advisor finalist

for Best Large Retirement/

Lifestyle Village. Being a

newer facility, they say this

acknowledgement was a

valuable reminder they’re

on the right track.

Located close to the Waikato

River, their village offers

127 units. This includes

townhouses with three

bedrooms, dementia care

and intimate one-bedroom

apartments. As a Ryman

Healthcare facility, they also

say residents have the luxury

of enjoying day-to-day tasks

being done for them.

One resident notes

construction is still

underway, but the “very

high quality” makes it

worth the wait.

Management says the reviews

are an encouragement that

their work is appreciated,

and they are grateful to

everyone who contributed.

MAYGROVE

VILLAGE

Celebrating 20 years since

its establishment, Maygrove

Village has picked up its

fifth Aged Advisor award in

5 years, this time as finalist

for Best Large Retirement/

Lifestyle Village.

A small family-owned

company, Maygrove is the

first of the Hopper Living

properties in Auckland.

They pride themselves on

authentic family-friendly

attitudes and values, hoping

people flourish in their care

facility.

Village Manager Leonie

Knell reveals, “my favourite

thing about working at

Maygrove is seeing how

people grow and blossom

once they become a resident

here. We get the comments

often that ‘we should’ve

moved here sooner’ and

‘I haven’t seen Mum this

happy in years’ it is so

wonderful to see and hear.”

A big selling point of their

village is their young

entry age of 55 years. This

facilitates the independent

lifestyle many of their

residents have – allowing

for a smooth transition from

semi-retirement.

MILIFE

ROSEWOOD

PARK

Milife Rosewood Park, Levin

is one of Aged Advisor’s Best

Small Retirement/Lifestyle

Village finalists.

Surrounded by gardens, the

52 villas are kept private and

quiet. Milife Director Jenny

Tyler says the first thing

people notice at Rosewood

Park is this beautiful scenery

and open space. The villas

themselves are designed to

be modern and light, with

different designs, sizes and

layouts used to cater for

individual needs.

In agreement, a resident

explains how friendly and

nurturing she finds her

home: “The small village

is extremely well run by

the most perfect Manager,

maintenance staff excellent

and friendly… never a

problem when things need

attending to. I would say

personally we are all truly

blessed to have found this

place.”

ST ANDREWS

VILLAGE

One of Aged Advisor’s Best

Large Retirement Village

finalists, St Andrews

Village, prides themselves

on individuality. Because

they don’t have a head office,

decisions can be made

quickly and specifically for

the interests of residents.

188 LTO’s are situated on the

14 hectares, overlooking the

Taiki Estuary. Sales Manager

Judy Armour describes

the village as spacious,

allowing for large homes

and apartments to connect

to lovely gardens. She says

the village feels like a subdivision

rather than a high

density home.

One regular visitor agrees

the village is welcoming and

warm. She finds St Andrews

“a lovely place to enter, very

friendly, helpful staff. All

people I meet smile and say

hello.”

The village is undergoing

construction soon to make

the communal spaces and

care facilities even more

appealing for residents.

SUMMERSET

IN THE

ORCHARD

Located just a few minutes

drive from Hastings Town

Centre, this village not only

enjoys being a 2020 Finalist

for Best Large Retirement

Village - but also ‘the

magnificent Hawke's Bay

climate’.

One Summerset local

comments, “Two Years today

and we still think the same…

Best management and

caring staff. Grounds always

looking great and nothing is

a trouble to the team…"

WAIRARAPA

MASONIC

VILLAGE

Wairarapa Masonic Village is

a finalist for Aged Advisor’s

Best Small Retirement/

Lifestyle Villages. Located

in Masterton, the facility is

part of the various Masonic

Villages Trust villages across

the North Island.

Village Manager Irene Bull

says “We were taken aback

by the recognition. Both

the residents and team are

thrilled and grateful.” The

location is one of their most

popular features. She claims

visitors often point out

how quiet and spacious the

grounds are, allowing people

to have their own space.

One resident agrees it is

“a peaceful, friendly, welldesigned

village with plenty

of trees, gardens and grass",

as well as additional services

she appreciates, including

a bus service, technology

support groups and village

activities.

14

AGED ADVISOR

NORTH ISLAND | AGED CARE | FINALISTS

North Island

CHT

PEACEHAVEN

CONCORD

HOUSE

REST HOME

GREENVALLEY

REST HOME

AGED CARE

CHT

HEALTHCARE

CHT Healthcare has 55

years of legacy, caring for

elderly people across the

North Island. Three of their

Auckland facilities – CHT

Peacehaven, CHT Royal

Oak, CHT Hillcrest – were

finalists for Aged Advisors

Best Aged Care over 40 beds.

Independent

Communications Expert,

Alice McKay says their

focus is both providing

this exceptional care and

exploring new ways to

improve the day-to-day care

for residents.

Through offering varying

facilities, residents can

easily transition between

levels of care. As their needs

change, different services

are readily available.

CHT

HILLCREST

Situated in the heart of

vibrant Mangere, CHT

Hillcrest is handy to shops,

parks, a library and banks.

One resident recounts how

a team member brings

flowers to help brighten

her day. She says, “staff do

everything they possibly

can, they are always helpful.”

Other comments include

“beautiful care and excellent

support from Hillcrest”

and “All positives feedback

from me and my dad.”

With a beautiful garden

setting, Peacehaven has

provided a restful sense

of home for residents

for many years in a

quiet neighbourhood of

Blockhouse Bay.

With 45 beds, Lesley, a

family member says “Staff

care for residents with

dignity. Social needs and

welfare are prioritised.”

CHT

ROYAL OAK

Residents enjoy close

proximity to local shops,

churches, public transport

and Cornwall Park at CHT

Royal Oak. The facility's

design is centred around four

suites of 10 modern spacious

bedrooms with direct access

to outdoor areas from each

bedroom.

A family member comments

“Friendly lovely staff, very

caring. Mum enjoys the food

very much… they have made

Mum feel very comfortable.”

CHT believe one of their

special features is the

delicious, nutritious meals

freshly prepared on-site,

with cultural, ethnic and

dietary requirements

accommodated.

Concord House Rest Home

is honoured to be Aged

Advisor’s finalist for Best

Aged Care up to 40 beds. As

a small home in Auckland

with only 15 beds, they aim

to provide a meaningful

experience for each resident.

Manager Jenni Qin says

part of this is putting

effort into one-on-one

relationships. One family

member affirms the team as

“Very accommodating. Very

helpful and caring.”

To cater for a broad range

of residents, their staff

speak a variety of languages

including Mandarin,

Cantonese, Hindi, Samoan,

Tongan and English. These

languages are accompanied

by an inclusive program that

helps to integrate all cultural

backgrounds.

CORONATION

LODGE

REST HOME

Coronation Lodge Rest Home

is Aged Advisor’s Best Aged

Care up to 40 beds finalist,

and the only award recipient

in the Taranaki region.

Celebrating their second year

of business in March, they are

thrilled to be acknowledged

for their service.

Facility manager Amrinder

Sodhi says staff are the key to

their success. By giving over

100%, it reassures families

their loved ones are cared for.

The daughter of a resident

says her mum loves the

genuine, warm community

at the lodge. “This is not just

a rest home, this is a family.

The staff are so loving and

caring, nothing is too much

trouble, there is always

activities and outings and

entertainment for everyone

to enjoy."

Greenvalley Resthome is an

over 40 bed facility offering

rest home and dementia level

care in Auckland and is also

a 2020 finalist for Best Aged

Care over 40 beds facility.

Located in Glenfield, the

home is close to a number of

parks and reserves, and the

Glenfield Mall is just a short

drive away.

One reviewer commented on

their "Holistic approach to

residents wellbeing.”

ST PATRICKS

HOME

AND HOSPITAL

St Patricks Home and

Hospital is proud to be a

finalist for Aged Advisor’s

Best Aged Care over 40

beds. Situated in the heart

of Auckland, this owneroperated

facility is focused

on putting residents first.

For Manager Jenny Liu,

hard work is the critical

component in their facility’s

success. She says residents

feel very loved and happy

in their establishment, and

this comes down to a sense of

belonging. A regular visitor

agrees there is a “home like

environment” created by

their “caring staff."

The home and hospital aims

to continue this standard

of excellence through

accommodating residents'

needs as best they can.


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SOUTH ISLAND | INDEPENDENT LIVING | WINNERS

BEST SMALL RETIREMENT/

LIFESTYLE VILLAGE

MARGAGERT

STODDART

SOUTH ISLAND

The proud winner of Aged

Advisor's Best Small Retirement

Village is Margaret Stoddart

Retirement Village.

Found on the border of

Christchurch’s CBD, this Ryman

Healthcare facility describes

themselves as a caring and

intimate community.

Surrounded by a park, mall, cafes

and restaurants, their homes and

care centre are close to the city’s

amenities. Merrin Jack, Village

Manager, attests while everything

is readily accessible, they’re also

“tucked away like a secret garden”.

This allows for privacy and peace

whenever people need their space.

One resident agrees with the

benefit of this prime location,

describing Margaret Stoddart as

“a small but friendly village, not far

from the centre of the city. There

are beautiful gardens. You can do

your own garden if you live in a

villa or when this is too much for

you the gardener will do it. There

are numerous indoor activities and

outings in the village bus.”

However, Merrin describes their

selling point as their people and

their atmosphere. The intimacy of

a small village allows lots of shared

activities. While the community is

split across town houses, serviced

apartments and rest home,

they come together regularly to

participate in social occasions.

Furthermore, there is regular

and deliberate communication

between staff and residents.

Weekly meetings are held with the

town house residents to ensure the

community is well-informed and

working together.

Merrin believes through this

intentional service, a caring,

homely environment is created for

the visitors, residents and staff.

Although it may be a small village,

she claims “the heart is strong

and big!”

BEST LARGE RETIREMENT/

LIFESTYLE VILLAGE

SUMMERSET

AT WIGRAM

SOUTH ISLAND

Aged Advisor’s South Island

People's Choice for Best Large

Village is Summerset at Wigram.

Describing themselves as modern

and warm, they offer a resort-like

appeal for their Christchurch

residents.

Summerset at Wigram is built

on 5.6 hectares with plenty of

room and open spaces for the 159

villas and townhouses. The pool

and spa separate the three storey

main building, which is home to

53 Serviced Apartments and a 49

Room Care Centre, overlooking

fountains, plus a bowling green,

hairdresser, café, library, etc. It

is located in amongst modern

housing developments and has a

modern, yet warm look and feel,

with views of both the Port Hills

and the Southern Alps.

When asked what makes them

successful, Village Manager

Russell Walters says the

competitive nature of their

residents plays a large part. He

claims they want to “sing from the

rooftops how happy they are with

their new lifestyle.”

Walters also believes residents

desire affirmation in their

decision to choose Summerset,

and this results in a strong, likeminded

community. With this,

comes “absolute engagement” as

individuals throw themselves into

every opportunity.

One resident confirms their love

for the organised and extensive

facilities on offer. “This is a very

well run village, with amazingly

friendly vibes. It provides

everything one could wish for,

with wonderful staff and residents.

I have everything I need here,

without ever venturing out of the

village if I do not wish to.”

Therefore, residents were overjoyed

with the public acknowledgement,

quickly framing the award to be

placed on the front desk. Now the

focus becomes continuing this

standard of excellent care.

Walters promises their service will

remain truly welcoming, respectful

and engaging. Through this,

everyone that joins their community

will be respected as an individual,

while still being made to feel part

of “something bigger, something

very special, something very

community.”

18

AGED ADVISOR

SOUTH ISLAND | AGED CARE | WINNERS

In the heart

of Cheviot

BEST SMALL CARE FACILITY

CHEVIOT

REST HOME

SOUTH ISLAND

Cheviot Rest

Home has claimed

Aged Advisor’s

People’s Choice

Award for best small

care facility for the

fifth time in a row.

With just 13 rest home beds, it’s one

of the most intimate care facilities

in Aotearoa.

Rest home manager Sue Coleman

says their selling-point is a friendly,

loving atmosphere where residents

can connect with each other and

the community. This is created by

their “outstanding and passionate

staff.” By going over and above,

they say that residents become

a second family to the team.

Laughter, love, and happiness,

characterize these interactions

and is foundational to the holistic,

intentional care they prioritize.

A large focus of the home is

keeping residents involved with the

wider Cheviot community through

church, clubs and organisations.

Encouraging visitors to interact

with all residents and inviting the

community to perform or attend

events is part of keeping them

connected. They also support

residents in taking walks to cafes

or trips for an ice cream - making

sure residents aren’t forgotten

with old age. Therefore, they hope

residents are surrounded by both

a broad and supportive network

of people.

Another key aspect to the care

facility is engaging with the

rural landscape. The communal

lounge is designed to absorb

vast, mountainous views and a

vegetable garden provides fresh

food for everyone. At the same

time, Coleman says the unique

care and investment staff offer to

each resident ensures their needs,

aspirations, preferences, values

and customs are provided for. Staff

are devoted to going way beyond

what is expected to ensure the

most excellent care.

One resident spoke of how their

friend was in terminal care,

requiring expert and intense care.

Through this whole process, staff

proved they were “sensitive to the

needs of each individual”, and the

resident attest they “could not have

wished for better care for him."

Sue & Steve Coleman, Owner/Operators

and five times Award Winners.

The long-term plan for the rest

home is to continue this happy,

stress-free, secure and loving

environment for future and current

residents. They believe every

person in their home deserves to

feel listened to and encouraged,

no matter how independent or

dependent they are.



OVER 40 BEDS CATEGORY

ARCHER

HOME

SOUTH ISLAND

Archer Home is proud to be the

South Island winners of the

Over 40 Beds award.

Archer Home are proud to be

Winners of Aged Advisor’s Best

Aged Care over 40 beds award for

the fourth time. Having served

the Christchurch community for

over 65 years, the staff feel a great

honour at having their investment

recognised.

Graeme Mitchell, General Manager

believes that as a smaller boutique

home, they offer a ‘home away

from home’, where staff know the

residents by name and genuinely

care for them and their families.

He believes this sets them apart

from the many other retirement

homes available.

“People matter and helping them

to have the best day ever is our

goal for every resident. We want to

continue to listen to our residents,

their families, our staff and visitors

to discover what else we can do to

make every day a happy day for

them.”

A regular visitor to the home

agrees this strong community

makes Archer “such a lovely rest

home with a wonderful family

atmosphere.”

A large part of the Archer home

is their commitment to Christian

values. As part of the Canterbury/

Westland Baptist Association, they

have a strong desire to serve the

community in the most faith-filled

generous way they can. They claim

this desire translates to an eager

focus on providing the best service

possible to residents.

When asked what residents were

saying about the Award, Graeme

says “Residents were totally thrilled.

It’s their way of telling the staff how

much they are treasured by the

residents.”

Care is at

the heart of

everything

we do.

At Heritage Lifecare, we believe in providing genuine,

compassionate, safe and respectful care so that all of

our residents can enjoy “A Better Everyday”.

heritagelifecare.co.nz

SOUTH ISLAND | INDEPENDENT LIVING | WINNERS

South Island

INDEPENDENT LIVING

ARCHER

LIFESTYLE

VILLAGE

Owned by a Charitable Trust,

Archer Village offers both

independent living and

continuum of care. Anne

Brand, of Archer Village feels

it’s a great honour to receive

this award when there are

so many other great villages

for people to choose from to

reside in.

Anne comments, “Being

boutique, we all know each

other. We can do lots of

things together and make

some great friendships. We

have award-winning gardens

and a Leisure Centre with

indoor heated pool/spa,

café styled lounge, gym and

auditorium where lots of

events take place. Last year

the ‘Dark Destroyer’ from the

Chase TV programme came

and entertained us.”

“Our residents and staff

are proud to say that they

live and work in an Award-

Winning Village.”

CHARLES UPHAM

RETIREMENT

VILLAGE

For the third time, Charles

Upham Retirement Village

has been awarded Aged

Advisor’s Finalist for Best

Large Retirement/Lifestyle

Village. Located just

outside Christchurch, this

facility is owned by Ryman

Healthcare.

With over 300 units, it’s

one of the bigger villages

in New Zealand. Despite

their size, residents say it’s a

place where they have found

community. One woman says

through all the activities

on offer, she has built

meaningful relationships.

“We are so well cared for

in our village that I cannot

believe our luck to have

ended up here. …endless

quality entertainment, trips

and healthy pursuits, … All

manner of past-times are

catered for… easy to join up

with any group and enjoy

and this not only provides

great company but also great

friendships.”

The village says this

recognition is a testament to

the hard work done by their

team, and look forward to

setting an ongoing standard

of excellent retirement care.

SUMMERSET

ON CAVENDISH

Another finalist for Aged



is Summerset on Cavendish,

in Christchurch.

Head of Communications,

Kay Brodie says their focus

is putting residents at the

centre of everything they

do. This allows the village to

consistently achieve a high

level of care, as they aim for

120% effort all the time.

To ensure this, they

deliberately select staff who

will go over and above.

One resident attests to

this, saying there are, “…no

negatives. I have lived here 9

months. I came from a very

modern, secure home and I

still have one. …a great group

of people here.”

Summerset hopes to

continue cultivating a

peaceful place for both

residents and their families,

with this award motivating

them to keep striving for

excellence.

DIANA ISAAC

RETIREMENT

VILLAGE

As a past three-time winner

of Aged Advisor’s Best Large

Retirement Village, Diana

Isaac Retirement Village is

pleased to be recognised

again. Named after Lady

Isaac, this Ryman Healthcare

facility is an established and

well-loved village.

Nestled down East Ellington

Drive, the village is in a

secluded area, with a park at

the doorstep, and two malls

within a few minutes drive.

They have a vast range of

services on offer, including

townhouses, apartments,

respite, dementia and rest

home care. Their hope is

residents will be reassured

by the care available,

regardless of where they

currently reside across the

335 units.

One long-term resident

says she loves every aspect

of her village and “couldn't

think of a better place for

my retirement. I love it here.

Ryman have the recipe!”

Management are thrilled

with these reviews and hope

to continue this awardwinning

service.

ERNEST

RUTHERFORD

RETIREMENT

VILLAGE

Ernest Rutherford

Retirement Village is a

grateful finalist for Aged


Retirement Village. Based

in Nelson, this Ryman

Healthcare facility overlooks

the Tasman Bay ranges.

There are 199 units on

offer, with a range of

accommodation available.

Despite the challenges

Covid-19 presented, residents

feel very supported. One

comments publicly, “I cannot

speak highly enough of the

care I've received. During

'Lockdown' the Ryman

family was provided with

many practical extras.

Weekly bread, milk and

biscuits and on Fridays a

small bottle of wine or juice

with chips or peanuts.

We felt really privileged.”

Another resident comments

"A very pleasant peaceful

place to live. Staff quick to

go the ‘extra' mile”, and gives

them 5 stars.

The team feels honoured

to be a finalist and is

appreciative of the

recognition.



South Island

SOUTHANJER

REST HOME

STILLWATER

LIFECARE

WAIKIWI

GARDENS

REST HOME

AGED CARE

GLENBRAE

GARDENS

RESTHOME

Southanjer Rest Home is

another finalist for Aged

Advisor’s Best Aged Care up

to 40 beds. Deep in the rural

aspect of Oamaru, this care

home has been designed by

and for the residents.

Heritage Lifecare’s Stillwater

Lifecare and Village were

delighted to be finalists

in the Aged Advisor 2020

People’s Choice Awards for

Best Aged Care.

Glenbrae Gardens Resthome

are over the moon to

feature as a finalist for Aged

Advisor’s Best Aged Care up

to 40 beds.

The Invercargill facility is

in their first year of owner

operator management. They

firmly believe the strength

of their team is what has

bought about this award,

describing their dedication

and hard work as key to their

success.

In agreement, one visitor

says, “You can tell the staff

know and care about the

home and the residents - just

the sort of home I would be

happy to go to.”

Their plan for the future

is to simply build on what

they’ve already achieved

and continue more awardwinning

service.

A chicken coup, pig sty,

vegetable garden and

paddock for cattle and sheep

surrounds the homes. Daily

used by families, residents

and staff, this backyard area

is celebrated by Southanjer

as a unique feature.

A resident confirms this,

valuing the “opportunity to

be taken outside to see the

animals.”

After a challenging year,

the dementia facility says

the positive recognition is

refreshing and they look

forward to maintaining this

excellent care.

For Village Manager

Stephanie, an important part

of their care is focusing on

each person’s unique needs.

“Everyone is an individual

and we fit our day around

how they’d like to spend their

day. If they’d like to have

breakfast at 10am or have a

sleep in, so be it.”

For those residents coming

into the Nelson Care Home,

the first thing staff do is work

with the resident and their

family to create a ‘My Life’

poster. That way, everyone

who comes into the room will

get a snapshot of who that

person is, their experiences,

their pleasures and what

their holistic needs are.

A repeat finalist for Aged

Advisor’s Best Care up to

40 beds, Waikiwi Gardens

Rest Home says both

residents and staff are

equally proud of this public

acknowledgement.

“We are really stoked to be

recognised again as one of

NZ’s Best Care facilities.

It makes all of the hard work

we have done worthwhile.

We are really proud of our

team.”

The rest home attribute all

their success to the devotion

of their team, and maintain

they are the reason for

their achievements. One

staff member affirms this,

commenting on the “friendly

atmosphere when you

walk in the door.” Another

reviewer states “I can

honestly say that each and

every staff member is like

family to our mum... they are

caring, understanding and

comforting to her."

HELP CHOOSE OUR NEXT

ANNUAL AWARD

WINNERS

Make sure you have your say

and vote on New Zealand’s

Best Villages and Care Homes

SHARE YOUR REVIEW TODAY

www.agedadvisor.co.nz

We’re for

everyone... We’re for

We’re for

everyone...

We’re for

everyone...

From From bikers bikers to bakers to bakers to lovers to of lovers wide of wide

open From open spaces. bikers From spaces. Whoever to bikers bakers Whoever to you to bakers lovers are you and to of are lovers whatever wide and of whatever wide

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be... Metlifecare you. has the has perfect the perfect

place to place be... you. to be... you.

Just getting started?

Visit www.metlifecare.co.nz/metguides

for our FREE retirement living guides.

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Looking for

Best Equity

Return

Five minutes with Andrew Dallas

Founded in 2017, Karaka Pines Villages

(KPV) has set out to provide a fair retirement

alternative to mainstream providers.

Implementing their “New

Generation model” is their way of

respecting residents and offering

them financial security.

This model, unlike most

New Zealand retirement villages,

allows for residents to earn capital

gain on their home. In most

villages, when a resident sells

their home, they only receive

back the purchase price value,

with the extra 20-30% deferred

management fee deducted.

However, at a Karaka Pines Village,

residents receive the capital gain

for their home. This means if the

market value of their home has

increased, residents can receive

profit on the resale of their home.

Although they do pay a 12.5%

leaving fee, this is significantly

less than the mainstream model.

The origins of the firm came

from the group trying to devise

the fairest model for residents.

They concluded the best model

was to simply hand the village

to residents once it had been

developed. This way residents

could “own their own”. When this

was trialled, however, they found

most residents didn’t want to run

their own village. At this stage of

life, many elderly people want to

reduce responsibility rather than

taking on new challenges running

their retirement village. Learning

from this, KPV designed this model

as a middle ground. With their new

generation model, operators can

make a fair return but will also

take care of the village in the long

run (with the 12.5% facility

exiting fee).

KPV’s marketing manager,

Andrew Dallas, says this allows

their residents to stay in the

property market. If circumstances

change, they are able to retain

the majority of their equity and

invest somewhere else later. He

explains that treating residents

with fairness and respect is most

important to their team.

Despite the difference in their

financial model, Andrew explains

they still have high quality

facilities for their residents.

By providing more homes

for our aging population,

they hope that this

generation will choose

their sustainable and

fair alternative.

At their largest village, Karaka

Lifestyle Estate, there are plans

underway for a bowling green,

pool and gym with the existing

historic clubhouse being

extended. But he emphasises the

independence of their residents,

with the majority of their residents

maintaining relationships with

their community and partaking

in activities outside of the village.

Moving forward, their aim is to

grow their villages across Aotearoa.

By providing more homes for our

aging population, they hope that

this generation will choose their

sustainable and fair alternative.

24

AGED ADVISOR

Having

A Champion

Five minutes with Peter Carr

As President of the

Retirement Village

Residents Association

New Zealand, Peter

Carr is well-versed in

the pros and cons of

retirement living.

Travelling nationwide he helps

to inform and discuss issues with

other residents, hoping to identify

problems and encourage change on

behalf of his association.

From his wealth of experience,

Peter concludes the most

important feature of a retirement

home is relationship. Prioritizing

transparent communication

between managers, operators,

residents and owners, is what

makes a village award-winning.

With 45,000 people already

in retirement homes, and an

estimated 15,000 joining in the

next few years, Peter’s advice to all

future residents is to do thorough

homework. This means going to

the village, asking the opinion

of current residents, comparing

different villages and looking for

any special rules or regulations

a village might have. From this

research, you can ascertain the

kind of communication and

relationships already existing in

this community.

Initially, the appeal of Peter’s own

retirement village, Lauriston Park,

was the convenience it offered.

With the village only 400m down

the road from his current home,

in a neighborhood he understood,

buying a retirement home instead

of downsizing seemed the most

logical option. And after Peter and

his wife met an elderly lady in the

village, who opened a Chardonnay

they downed between them, he

knew this was the right fit.

Soon after he moved into his

current villa, he became involved

in the association.

With 45,000 people

already in retirement

homes, and an

estimated 15,000 joining

in the next few years,

Peter’s advice to all

future residents is to do

thorough homework.

The Retirement Village Residents

Association of New Zealand

(RVRANZ) was born after

fledgling movements in Waikato,

Bay of Plenty and Auckland

decided to come together. In

2014, the 3 branches joined to

become a national associationrepresenting

the rights and

concerns of residents in New

Zealand.

For the association, the focus is

speaking on behalf of residents to

help inform the government. In

particular, they’re wanting to see

the Government review the 2003

Retirement Villages Act and Code

of Practice. When the original

legislation was written in 2003,

the Government had looked for

advice when writing the Act. But

because there was no resident

representatives, owners and

operators dominated the scene.

Peter says views went in for onesided

legislation. Therefore, since

the Act has never been reviewed,

RVRANZ is pushing for a formal

review of the legislation with

input from residents. They’re also

wanting to establish a regular

review process, so that the Act

is regularly updated to meet the

current needs of residents.

ANNUAL AWARDS 2020 | 21

25

The other key focus for the

association is lobbying to the

Government for the need for

a Government Commissioner

for Seniors. While a Seniors

portfolio is held by a Minister in

Parliament already, Peter Carr

believes they need someone who

doesn’t have political motives.

By having an independent voice,

he says politicians will have to

listen and change can happen.

Meetings with the Government

are already underway and he says

ministers are very receptive to the

association’s concerns.

To become a member, visit

www.rvranz.org.nz

or email registrar@rvranz.org.nz

MEMBERSHIP INFORMATION:

$20 SINGLE ANNUAL

$30 COUPLE ANNUAL

$195 SINGLE 10 YEARS

$295 COUPLE 10 YEARS

Peters' Top Ten Questions

For Prospective Residents:

• What are the experience and

qualifications of the village

manager?

• How is the weekly fee calculated

and adjusted as time passes?

• Does the village have a fee-free

transfer between villas - should

circumstances change?

• Can a resident transfer between

the owners’ villages without

incurring extra fees – and only

have a single DMF?

• How are charges for villa repairs

handled especially inside the

residence?

• What is historically the average

time between departing villas

and their re-sale?

• How soon does the weekly

fee stop post departure?

• Is there a care centre on the

village land?

• What are the financial

arrangements for transferring

from villa to care centre?

• What on-site guaranteed staff

support is available in the

evenings and at weekends?

For more information, look on the RVRANZ website rvranz.org.nz or read the

recent review by the Commission for Financial Capability (CFFC) called “White

Paper. Retirement Villages Legilsative Framework: Assessment and Options

for Change 2020.”

THE

WHAT

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Virtual Villages

The best of both worlds

The term “virtual village” may be new to you,

but the concept has really started to gain good

traction internationally. For those wanting to

know more, Nigel Matthews gives an insight

into how it all works.

Arvdia Good Friends will fill a vital

gap in the retirement sector.

“In ten years’ time, I want the

world to notice how well older New

Zealanders live. And I hope it can

be traced to Arvida’s commitment

to transforming the ageing

experience through person-centred

care – what we call the Attitude of

Living Well.”

FOR MANY NEW ZEALANDERS

the idea of what a retirement

village offers sounds enticing,

but the comfort, familiarity and

security of remaining in your

existing home can be hard to

relinquish. Welcome to Virtual

Villages - a concept that allows

you to enjoy the services and care

usually found within a retirement

village while continuing to remain

at home.

Although the first virtual village

was founded in Boston nearly 20

years ago, it’s taken 10 years to

reach Australasia and a further 5

years for a New Zealand not-forprofit

organisation to trial it in

Auckland (in 2018). However, one

of the Big 6 village operators now

plans to make it a reality across

the country.

Arvida Good Friends is an

initiative to keep older New

Zealanders supported and

connected, while living in their

own home. By eliminating the need

for people to move into a village,

Arvida’s intention is nurturing

connections and independence for

all their members. The system is

designed to combine Living Well

Community Centres, private home

help and rideshare transport.

This allows members to have

both independence and social

connection. CEO, Bill McDonald

explains the concept as a solution

for older to live well wherever they

are, especially the 80% of people

over 65 who choose to stay in their

home. Although they already have

33 retirement communities across

the country, McDonald believes

When summarising the key

advantages, McDonald claims the

framework will provide state-ofthe-art

facilities for their clients,

offer intelligent technology

alongside human service and serve

members with affordable transport

solutions.

Based in Addington, the first

Living Well Centre will be opened

in April 2021. The facility will bring

together activities, classes, club

meetings, a café, beauty salon,

exercise centre, physiotherapy,

allied health services and regular

events. After the launch in

Christchurch, Arvida has plans to

roll out centres across the country

over the next five years.

During their market testing

phase, Arvida quickly identified

control, transparency, reliability

and consistency as fundamental

problems in existing home care

services. Hence, as they start

their service, they are focusing on

three components to combat these

current issues.

First, Arvida Good Friends is

powered by Lookout technology.

Australia has used this technology

for the past few years in their

Home Care Package, the National

Disability Insurance Scheme and

remote health monitoring by the

government and private insurance


companies. Seeing it’s success,

Arvida has actively invested in

the development of this app for

New Zealand.

Secondly, their focus on peoplecentred

care has driven Arvida to

offer a unique subscription-based

membership model. This gives

members the opportunity to have

full control over what services they

choose and when. Bill McDonald

explains the technology is an

important part of this service, as

it enables transparency around

care and costs, including for family

members. Furthermore, it matches

helpers to members receiving care

at home, based on their needs and

their personality.

Finally, all staff will be inducted

on the legal standards of home

and community support care and

taught the Arvida’s Attitude of

Living Well philosophy. Through

an online qualification system,

supportive clinical oversight and

Lookout they will ensure Arvida

Good Friends helpers will provide

service of the highest standards.

Bill McDonald believes these

practices will set Arvida Good

Friends apart as a one-of-a-kind,

positive and effective service for

their members. He says, “Living

Well is about having choices on

how and where we live, being able

to find the help we want when we

need it and finding it easy to stay

active and connected with friends,

family and hobbies. Arvida is

here to help older New Zealanders

choose to live well, wherever they

decide to live.”

Where to from here? Arvida’s early

concepts included a petting zoo

and a creche within the village.

Bill McDonald says “It’s something

for the future!!” Personally, I’m

really pleased with the direction

this is heading and keen to see how

virtual villages continue to develop

in Aotearoa. This is an opportunity

to strengthen community and to

connect with those that are either

on their own but not ready to shift,

or need help and want to be part of

something new and exciting. We will

watch this space with interest.

28

AGED ADVISOR

Big Move.

Little Worry.

Senior Move Managers specialise

in making the transition from

your family home to a retirement

village simple.

W

hen thinking about moving

to a village or retirement

community, there is an

enormous amount to consider;

am I making the correct

decision, who should I choose

to sell my home, do I want to

stay in the same part of town?

We’ve found the single biggest

stressor when moving home is...

you guessed it, moving home.

With so much to consider and

so many balls to juggle, we

understand how important it

is to feel supported during this

stage of life, so if you're in the

process of transitioning into

a smaller home, moving into

a retirement village, or simply

wanting to de-clutter, we

can help.

As your personal assistants

Senior Move Managers will

take care of anything you need

throughout your relocation

journey, we are there with you to

make it as manageable, pleasant

and stress free as possible;

including, packing, cleaning,

selling, donating and moving.

We have offices and staff in

Auckland, Waikato, Bay of

Plenty, Hawkes Bay, Wellington

and Christchurch. Give us a

call now to help get all your

ducks in a row.

Visit seniormovemanagers.co.nz

for more information along with

testimonials from the lovely families

we’ve assisted since 2016.

seniormovemanagers.co.nz

Call 0800 667 558 today

Best Living Practices

in Dementia Care

For more information on

dementia visit;

Alzheimers New Zealand

www.alzheimers.org.nz

Dementia New Zealand

www.dementia.nz

NZ Dementia Foundation

www.nzdementia.org


TRANSITION

NAVIGATORS

As society becomes more transient and families choose to move from towns

and cities that they grew up in, this can often leave older adults all alone to

make their own decisions.

Robyn Johnston Interview

B.Ed, PGDip Couns, MHealSc (Hons)

Founder, Lead Consultant

Transition Navigators is an organisation that designs

individual retirement solutions for New Zealanders.

Functioning as independent listeners, mediators and

planners, their purpose is to alleviate stress and provide

options for their clients.

Lead consultant Robyn Johnston says Transition

Navigators was in the works since 2012, although it

only got off its feet in the past few years. After her own

experiences navigating the retirement sector for her

mother-in-law, she saw the gap in the market for wellresearched

unbiased consultants. She claims people lose

hours of time and money searching for information and

visiting homes. In their firm, consultants do all that hard

work for their clients.

First, they meet with clients in their home so they can

ask them questions in a safe neutral space. They establish

what the situation is, what is already in place and what is

the client’s desire moving forward. Previously trained as

a counselor, Robyn uses her experience to pick up on not

only what is said - but also what isn’t. From there,

her team design multiple options.

While some of the solutions include retirement

accommodation in villages or care facilities, a substantial

amount involves renovating the resident’s current home,

helping them downsize or seeing how families can

support the individual where they already are.

For Transition Navigators, the focus is on the specific

preferences of the client, not the pressure around them.

She believes their work helps retirement village operators,

her clients and other industries connected to the sector.

For operators, they can be assured this resident is sure

of their decision – likely to participate, enjoy and thrive in

their environment. Because of their research, they know

the terms, expectations and privileges of their certain

environment.

“It’s about the needs of the older person.

If a family member was to pay, that

doesn’t mean they get the say.”

For her clients, they get to voice their individual

preferences resulting in well-crafted solutions. Knowing

someone else is carrying the pressure of organizing,

negotiating and researching helps to reduce the

overwhelming stress that can come with retirement.

Furthermore, families feel assured their loved one is

going to be happy and safe.

Transition Navigators provide a fully independent service.

Robyn says they can offer advice or accompany them to

visit some of the suggested options, as well as liaise with

other businesses.

Plans to expand are underway for Transition Navigators,

with Robyn already having formed consultant

relationships across the country. Their focus continues

to be providing a variety of solutions for customers, and

making sure they stay on top of changes in the sector.

32

AGED ADVISOR

Discover how Transition Navigators can help you • Call 0800 487 267 or complete the online Enquiry Form at www.transitionnavigators.co.nz

2020 | 2021

RETIREMENT/LIFESTYLE

& AGED CARE

DIRECTORY

For the first time ever, Aged Advisor

New Zealand has created a userfriendly,

printed directory based

on 6000+ reviews, and ratings

containing over 700 villages and

care facilities throughout NZ. This

is just one of a range of tools that

you can use to filter villages and

care homes as part of your decisionmaking

process. To conserve space,

we’ve limited this list to only those

with reviews, or new facilities

that are on a paid plan with

AgedAdvisor. If a facility has been

operating for over 24 months and

has no reviews, then you will find

them online at agedadvisor.nz,

and we would suggest you check

for any updates. If you still find no

reviews, then feel free to contact

the facility directly and ask why

they have no reviews. Each year we

contact providers and facilities in

New Zealand to encourage them

to make review forms available for

their residents. We provide these

free of charge and there is no cost

to the facility to send in reviews.

Many residents and facilities do

send them in. However, some

facilities do not, either because

they do not see the benefit of

resident testimonials or they do

not want, or believe that residents

should voice their thoughts or

experience publicly. We’ll let you

be the judge of that.

You will notice some facilities have

their past awards listed. Only those

facilities on an upgraded plan have

past year awards displayed. Again,

you can see a full list of current

and past award winners online at

www.agedadvisor.nz/awards.

KEY FOR DIRECTORY:

Care Home

Based on total reviewer ratings as at

1 st February 2021.

Independent Living

A facility will have identified themselves

as happy to hand out review forms and

be reviewed on agedadvisor.nz

TOP

100

This indicates where a facility is ranked

throughout NZ (based on ratings on Aged

Advisor, as at 1 st February 2021) within

independent living or care facilities.

34

AGED ADVISOR

Retirement / Lifestyle

Village Checklist

Use this as a reference.

You may wish to either tick if it

applies, add ‘yes’ or ‘no’ or give

a personal rating from 1-5 to

help compare your options.

Village Name(s)

Street / Suburb

Phone

Date Visited

1 2 3 4

On Exit

Care Social / General Location

Financial

Entry Price? (eg. $570,000)

Weekly Fee Cost? And is it Fixed (F), CPI linked (CPI) or

Increasable by Operator (I)? (eg. $120, F)

Maximum DMF (Deferred Management Fee)?

Over how many years? (eg. 25%, 5 years)

Share of Capital Gain? Exposed to Capital Loss?

(eg. Yes - 50%, No)

Fees for Transferring to another unit, if required?

Does a 2nd DMF apply?(eg. $1000, No)

Near friends, family? (eg. Yes)

Close to shops, transport, church, social clubs etc. (eg. Some)

Is it on flat land? Do internal roads, kerbs & footpaths have easy

walker access? (eg. Yes)

Nice green spaces? Gardens?

Proximity from unit to village community centre?

Are there social activities that appeal?

Are staff / management approachable / friendly?

Were other residents friendly?

Is there a residents committee?

Overall atmosphere in the village?

Are there support services? Call bell? Care onsite?

What do these services cost?

Is there respite or short term care offered as part of your ORA?

What levels of care are offered, if required?

Do residents get priority for any care services onsite?

When do fees stop? (eg. On exit)

When is capital returned? (eg. On sale of unit)

What if it doesn’t sell? (eg. Repay 20% in 3 months)

Any costs for refurbishment? (eg. No)

Any other costs I should know about? (eg. admin fees)

Current Rating Score on www.agedadvisor.nz?

Do they have any Peoples Choice Awards?

VISIT: www.agedadvisor.nz | EMAIL: info@agedadvisor.co.nz

Care Home / Aged Care

Checklist

Use this as a reference.

You may wish to either tick if it

applies, add ‘yes’ or ‘no’ or give

a personal rating from 1-5 to

help compare your options.

Facility Name(s)

Street / Suburb

Phone

Date Visited

1 2 3 4

What are the levels of care offered? (eg. rest home, dementia)

Meals Location

Social

Individual Room Facility and Care

Is there an ORA / Entry Price? (eg. $230,000)

Is there a Premium Room Fee? Daily, weekly, 28 days?

(eg. $30, per day)

Is a GP on call 24/7? Is a registered nurse on 24/7?

(eg. yes, yes)

Overall atmosphere in the care home? (eg. Light, warm, homely)

Last DHB Audit result? (eg. 48 months)

Do rooms appear clean and homely?

Is there plenty of natural light?

Was the temperature comfortable?

Adjustable heating in the room?

Can residents bring own furniture?

Do the rooms have an ensuite?

Are residents normally in the lounge or own room?

Can they choose?

Is there a weekly activities programme?

What are the activities like?

Is there a Physio, Occupational or Diversional Therapist? How

many hours per week are they available?

Is there spiritual care available? How often?

Within the home or externally sourced?

Were staff / management approachable / friendly?

Did residents appear relaxed and happy?

Near friends, family? (eg. Yes)

Nice green spaces? Multiple quiet spaces / gardens?

Ground floor or multi-level?

Easy parking for visitors / family?

Do meals look appetising? Do they look nutritious?

What do other residents / visitors say about the food?

Are there tea / coffee making facilities for residents?

Are special dietary needs met? Is there any additional cost?

Current Rating Score on www.agedadvisor.nz?

Do they have any Peoples Choice Awards?

VISIT: www.agedadvisor.nz | EMAIL: info@agedadvisor.co.nz

RETIREMENT/LIFESTYLE VILLAGE & CARE | NORTH ISLAND

KEY: = CARE HOME = INDEPENDENT LIVING

NORTHLAND

REGION

Bream Bay Village

Ruakaka, Whangarei | 0800 273 262

Cairnfield House

Otangarei, Whangarei | 09 437 0186

Jane Mander [Aged Care]

Kamo, Whangarei | 09 435 3850

Jane Mander Retirement Village

Kamo, Whangarei | 09 435 3850

Kaikohe Aged Care Centre

Kaikohe | 09 401 0260

Kamo Home And Village

Kamo | 09 435 5800

Kauri Lodge - Whangaroa Health S...

Kaeo | 09 405 0355

Kerikeri Retirement Village

Kerikeri | 09 407 0070

Kerikeri Village [Aged Care]

Kerikeri | 09 407 0070

Lupton Village (Northland Distri...

Tikipunga, Whangarei | 09 438 3109

Marian Heights Village

Maunu, Whangarei | 09 430 0433

Merrivale Retirement Village

Springs Flat, Whangarei | 0800 60 80 99

Ngunguru Retirement Village

Ngunguru, Whangarei | 09 434 3841

Oakridge Villas Retirement Villa...

Kerikeri | 09 407 8549

Parahaki Court Rest Home

Regent, Whangarei | 09 437 3311

Quail Ridge Country Club

Kerikeri | 09 401 6579

Radius Potter Home

Regent, Whangarei | 09 438 2668

Rose Garden Rest Home

Morningside, Whangarei | 09 438 2755

Selwyn Park Rest Home And Hospit...


Selwyn Park Village


Shalom Aged Care

Kensington, Whangarei | 09 437 6511

Switzer Residential Care

Kaitaia | 09 408 1480

The Anchorage [Retirement] Villa...

One Tree Point, Whangarei | 09 376 8770

The Falls Lifestyle Estate


The Palms Lifestyle Village


AUCKLAND

REGION

7 Saint Vincent Retirement Villa...

Remuera, Auckland | 09 524 1420

Acacia Cove Village

Wattle Downs, Auckland | 09 268 8522

Alexander Lodge Rest Home

Otahuhu, Auckland | 09 276 9996

Anne Maree Court

Northcote, Auckland | 09 418 3118

Aranui Home And Hospital

Mount Albert, Auckland | 09 846 2944

TOP

50

TOP

50

TOP

100

TOP

100

TOP

50

TOP

50

TOP

50

TOP

25

TOP

100

100% (1 Review)

87% (3 Reviews)

90% (2 Reviews)

97% (17 Reviews)

80% (1 Review)

89% (7 Reviews)

80% (2 Reviews)

94% (10 Reviews)

50% (2 Reviews)

70% (2 Reviews)

80% (1 Review)

100% (1 Review)

60% (1 Review)

86% (17 Reviews)

100% (4 Reviews)

96% (5 Reviews)

85% (4 Reviews)

60% (2 Reviews)

74% (3 Reviews)

100% (1 Review)

100% (3 Reviews)

100% (1 Review)

80% (1 Review)

82% (31 Review)

86% (17 Reviews)

87% (9 Reviews)

100% (1 Review)

100% (1 Review)

100% (4 Reviews)

94% (3 Reviews)

Aria Bay Retirement Aged Care | ...

Browns Bay, Auckland | 09 479 1871

Aria Bay Retirement Village | Ar...


Aria Gardens Home And Hospital...

Albany, Auckland | 09 415 7934

Aria Park Retirement Aged Care...

Epsom, Auckland | 09 630 8430

Aria Park Retirement Village | A...


Ascot House Retirement Home

Narrow Neck, Auckland | 09 445 2518

Avon Resthome

Avondale, Auckland | 09 828 7391

Avondale Lifecare (Rest Home...


Awanui Rest Home (For The Elderl...

Mount Wellington, Auckland | 09 276 7534

Belmont Lifestyle Village

Belmont, Auckland | 09 486 8042

Bert Sutcliffe Retirement Villag...

Birkenhead, Auckland | 09 482 1777

FINALIST 2020 Best (Large) Retirement/Lifestyle Village

Bethesda Retirement Village

Manukau City, Auckland | 0800 11 99 33

Blockhouse Bay Home

New Windsor, Auckland | 09 820 4043

Briargate Resthome

Bayview, Auckland | 09 444 4484

Bruce Mclaren Retirement Village

Howick, Auckland | 09 535 0220

Bucklands Beach Rest Home

Bucklands Beach, Auckland | 09 532 8376

Caswell House - Rest Home

Point Chevalier, Auckland | 09 845 0731

Catherine Lodge Retirement Home

Royal Oak, Auckland | 09 625 6741

Christina's Rest Home

Mangere East, Auckland | 09 420 8277

CHT Amberlea (Hospital And Rest ...

Algies Bay, Warkworth | 09 425 5017

CHT Hillcrest (Hospital)

Mangere | Auckland | 09 275 8349

FINALIST 2020 Best (Med/Large) Aged Care Facility

CHT Lansdowne (Rest Home And Hos...

Howick, East Auckland | 09 535 4244

CHT Onewa (Hospital And Rest...

Birkenhead, North Shore | 09 481 0447

CHT Peacehaven (Resthome & Hos...

Blockhouse Bay | Auckland | 09 627 8653


CHT Royal Oak (Rest Home)

Royal Oak | Auckland | 09 636 6211


CHT St Christophers (Rest Home &...

Papatoetoe, Auckland | 09 278 4637

CHT St Johns (Hospital)


CHT St Margarets (Hospital And R...

Te Atatu Peninsula, Auckland | 09 834 4963

CHT Te Awamutu (Rest Home And Ho...

Te Awamutu | 07 214 2010

CHT Waiuku (Hospital And Rest Ho...

Waiuku | 09 235 6955

Concord House Rest Home

Greenlane, Auckland | 04 478 4273

TOP

100

TOP

25

TOP

100

TOP

50

TOP

100

TOP

50

TOP

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TOP

100

TOP

100

TOP

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TOP

10

100% (1 Review)

100% (1 Review)

78% (7 Reviews)

20% (1 Review)

94% (6 Reviews)

100% (2 Reviews)

100% (2 Reviews)

87% (6 Reviews)

100% (1 Review)

80% (2 Reviews)

99% (11 Reviews)

68% (15 Reviews)

100% (3 Reviews)

90% (2 Reviews)

92% (32 Reviews)

87% (3 Reviews)

70% (2 Reviews)

100% (1 Review)

94% (3 Reviews)

70% (2 Reviews)

93% (19 Reviews)

80% (4 Reviews)

87% (6 Reviews)

95% (7 Reviews)

92% (16 Reviews)

100% (1 Review)

94% (6 Reviews)

47% (3 Reviews)

100% (2 Reviews)

80% (3 Reviews)

93% (16 Reviews)



Cosmopolitan Geddes Terrace Reti...


Country Club Huapai [Retirement ...

Huapai, Auckland | 09 476 4220

Craigweil House, Home And Hospit...

Parakai | 09 276 5640

Crestwood Retirement Village Met...

New Lynn, Auckland | 09 826 2000

Cromwell House Rest Home And...



Dannemora Gardens Retirement Vil...

East Tamaki, Auckland | 09 272 2467

Deverton Lifestyle Village

Pinehill, Auckland | 09 476 8135

Dominion Home

Mount Roskill, Auckland | 09 620 5533

Eastcliffe On Orakei Retirement ...

Orakei, Auckland | 09 521 9015

Eden Retirement Village

Mount Eden, Auckland | 021 564 730

Edenvale Rest Home


Edgewater [Aged Care] Metlifecar...

Pakuranga, Auckland | 09 577 1600

FINALIST 2015/16 Best (Med/Large) Aged Care Facility

Edgewater Village Metlifecare Re...

Pakuranga, Auckland | 09 577 1600

Edmund Hillary [Aged Care]


Edmund Hillary Retirement Villag...


Elizabeth Knox Home And Hospital


Elmwood Rest Home And Village

Auckland (Opp. Botanic Gardens) | 09 269 0750

Elmwood Retirement Village

Auckland (Opp. Botanic Gardens) | 027 554 4173

Epsom Retirement Lifestyle Villa...


Epsom South Rest Home


Erin Park Rest Home & Hospital

Manurewa, Auckland | 09 267 0058

Erin Park Retirement Village

Manurewa, Auckland | 09 909 8850

Evelyn Page [Aged Care]

Orewa, Auckland | 09 421 1915

Evelyn Page Retirement Village


Everil Orr Rest Home

Mount Albert, Auckland | 09 815 2740

Everil Orr Village

Mt Albert, Auckland | 021 0220 6965

Eversleigh Hospital

Belmont, Auckland | 09 489 7292

Fairview Lifestyle Village

Fairview Heights, Auckland | 0800 102 662

Fencible Manor Rest Home

Cockle Bay, Auckland | 09 532 9502

Forrest Hill Home And Hospital

Forrest Hill, Auckland | 09 410 6441

Franklin Rest Home

Pukekohe, Auckland | 09 237 0870

Freeling Holt House

Torbay, North Shore | 09 478 5016

Glenbrook Rest Home

RD 1, Waiuku | 09 235 3897

TOP

50

TOP

50

TOP

100

TOP

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TOP

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TOP

50

54% (3 Reviews)

80% (1 Review)

100% (2 Reviews)

88% (5 Reviews)

89% (21 Review)

84% (5 Reviews)

40% (2 Reviews)

90% (2 Reviews)

76% (17 Reviews)

85% (4 Reviews)

70% (2 Reviews)

90% (6 Reviews)

89% (17 Reviews)

90% (2 Reviews)

90% (26 Reviews)

40% (3 Reviews)

60% (4 Reviews)

76% (17 Reviews)

85% (12 Reviews)

85% (4 Reviews)

50% (2 Reviews)

70% (2 Reviews)

74% (3 Reviews)

98% (17 Reviews)

94% (3 Reviews)

88% (10 Reviews)

100% (1 Review)

83% (28 Reviews)

100% (2 Reviews)

100% (1 Review)

80% (1 Review)

90% (2 Reviews)

100% (2 Reviews)

Glenburn Rest Home & Hospital

New Lynn, Auckland | 09 827 7962

Glenburn Retirement Village

New Lynn, Waitakere | 09 985 9721

Glencoe Resthome


Glenhaven Resthome

Glenfield, Auckland | 09 444 7722

Grace Joel [Aged Care]

St Heliers, Auckland | 09 575 1572

Grace Joel Retirement Village

St Heliers, Auckland | 09 575 1572

Gracedale Home And Hospital

Mount Roskill, Auckland | 09 6210011

Greenvalley Rest Home


Greenview Park Retirement Villag...

Glen Eden, Auckland | 09 818 3800

Greenwich Gardens Retirement Vil...

Sunnynook, Auckland | 09 440 6790

Hansen Close [Formerly Selwyn Co...

Birkenhead, Auckland | 09 845 0728

Hbh Senior Living (Howick Baptis...


Heritage Remuera


Hibiscus Coast Retirement Villag...

Red Beach, Auckland | 09 421 9718

Highgrove Village

Unsworth Heights, North Shore | 09 444 6689

Highlands Metlifecare Hospital

Highland Park, Auckland | 09 533 0600

Highlands Retirement Village Met...

Highland Park, Auckland | 09 533 0600

Hillsborough Heights Metlifecare...

Hillsborough, Auckland | 09 626 8060


Howick Baptist Home And Hospital


Howick Manor

Botany Downs, Auckland | 09 535 5863

Hugh Green Retirement Village


Janelle Rest Home

Papakura | 09 296 0215

Karaka Lifestyle Estate (Retirem...

Dury, Karaka | 027 208 9515

Kerridge House - Rest Home


Knightsbridge Village | Arena Li...

Windsor Park, Auckland | 0800 774 365

Lady Allum Rest Home And Village

Milford, Auckland | 09 488 2908

Lady Allum Retirement Village

Milford, Auckland | 021 564 730

Lady Elizabeth Home And Hospital

Takanini | 09 299 9020

Lakeside Retirement Lodge

Pukekohe | 09 238 5175

Leigh Road Cottage

RD 5, Warkworth | 09 422 6006

Lexall Care

Sunnyvale, Auckland | 09 837 2533

Liston Retirement Village

Three Kings, Auckland | 09 624 5313

Logan Campbell Retirement Villag...

Greenlane, Auckland | 09 636 3883

Longford Park Metlifecare Retire...

Takanini, Auckland | 09 295 0040

TOP

100

TOP

100

TOP

50

TOP

100

TOP

25

TOP

100

TOP

100

TOP

100

TOP

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TOP

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TOP

25

80% (4 Reviews)

87% (23 Reviews)

100% (1 Review)

80% (3 Reviews)

80% (3 Reviews)

86% (14 Reviews)

100% (1 Review)

91% (21 Review)

89% (21 Review)

91% (11 Review)

100% (1 Review)

80% (2 Reviews)

80% (1 Review)

88% (23 Reviews)

88% (5 Reviews)

80% (2 Reviews)

95% (4 Reviews)

88% (18 Reviews)

78% (8 Reviews)

60% (2 Reviews)

70% (8 Reviews)

94% (3 Reviews)

70% (2 Reviews)

80% (1 Review)

96% (9 Reviews)

60% (3 Reviews)

76% (13 Reviews)

100% (1 Review)

96% (5 Reviews)

40% (1 Review)

80% (2 Reviews)

76% (5 Reviews)

94% (6 Reviews)

100% (5 Reviews)



Lynton Lodge Hospital

Westmere, Auckland | 021 259 8301

94% (12 Reviews)

Remuera Retirement Village

Saint Johns, Auckland | 09 521 1262

TOP

100

90% (6 Reviews)

Mayfair Village | Arena Living

Northcross, Auckland | 0800 774 635

TOP

100

89% (19 Reviews)

Remuera Rise [Care Facility]


TOP

25

98% (7 Reviews)

Maygrove Retirement Village


FINALIST 2020, 2018, 2017 & 2015/16 WINNER 2019

Best (Large) Retirement/Lifestyle Village

Maygrove (Village) Hospital


Maygrove Lifecare (Resthome)


Meadowbank Retirement Village

Meadowbank, Auckland | 021 510 153

Mercy Parklands Hospital And Ret...

Ellerslie, Auckland | 09 579 7241

Metlifecare Gulf Rise Retirement...

Red Beach, Hibiscus Coast | 0800 005 877

Milton Court Rest Home

Orewa | 09 4266210

Mount Eden Gardens Retirement Vi...


Murray Halberg Retirement Villag...

Lynfield, Auckland | 09 627 2727

Northbridge (Housing Purchase)


Northbridge Lifecare Trust Rest ...


Ons Dorp Care Centre (Dutch Vill...

Henderson, Auckland | 09 8386567

Pakuranga Park Village

Half Moon Bay, Auckland | 09 576 5990

Palms Home & Hospital

Manukau, Auckland | 09 278 5966

Palms Lifecare (Rest Home)


Palms Lifecare Retirement Villag...


Papakura Private Hospital

Papakura | 09 299 6444

Parklane Village | Arena Living

North Shore, Auckland | 0800 774 635

Patrick Ferry House

Unsworth Heights, Auckland | 09 444 6655

Peninsula Club Retirement Villag...

Stanmore Bay, Whangaparaoa | 0800 774 635

Pinesong Metlifecare Retirement ...

Titirangi, Auckland | 09 817 1800

Possum Bourne [Aged Care] Retire...


Possum Bourne Retirement Village


Powley Metlifecare

Blockhouse Bay, Auckland | 09 627 070

Powley Metlifecare Retirement Vi...


Puriri Park Retirement Village

Takapuna, Auckland | 09 486 1939

Radius Arran Court Rest Home & H...

Te Atatu South, Auckland | 09 838 9817

Radius Waipuna

Mount Wellington, Auckland | 09 570 5565

Ranfurly Hospital


Ranfurly Village


Remuera Gardens Retirement Villa...


TOP

10

TOP

100

TOP

10

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25

TOP

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TOP

50

TOP

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TOP

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TOP

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TOP

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TOP

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94% (171 Reviews)

90% (2 Reviews)

94% (3 Reviews)

95% (34 Reviews)

100% (3 Reviews)

80% (2 Reviews)

20% (1 Review)

92% (17 Reviews)

100% (5 Reviews)

100% (1 Review)

80% (2 Reviews)

87% (3 Reviews)

89% (33 Reviews)

100% (1 Review)

100% (1 Review)

70% (2 Reviews)

80% (1 Review)

80% (11 Reviews)

50% (8 Reviews)

92% (7 Reviews)

80% (10 Reviews)

80% (1 Review)

92% (63 Reviews)

94% (3 Reviews)

94% (6 Reviews)

100% (1 Review)

60% (2 Reviews)

80% (1 Review)

60% (2 Reviews)

87% (26 Reviews)

91% (15 Reviews)

Remuera Rise [Retirement Village...


95% (28 Reviews)

WINNER 2020 FINALIST 2017 Best (Small) Retirement/ Lifestyle Village

Rosaria Rest Home


Rose Lodge Rest Home


Rosehill Gardens Retirement Vill...


Roseridge Rest Home (Formerly Ev...

Henderson, Auckland | 09 838 5822

Royal Heights Rest Home

Massey, Auckland | 09 833 9333

Seadrome Home & Hospital

Massey, Auckland | 09 833 7506

Selwyn Heights Rest Home And Hos...


Selwyn Heights Retirement Villag...


Selwyn Oaks [Retirement Village]

Papakura, Auckland | 09 297 2079

Selwyn Oaks Rest Home And Hospit...

Papakura | 09 297 2079

Selwyn Village


Settlers Lifestyle Village


St Andrews Village

Glendowie, Auckland | 09 585 4020

St Andrews Village [Aged Care]

Glendowie, Auckland | 09 585 4020

St Johns Retirement Village


St Josephs Home & Hospital

Herne Bay, Auckland | 09 361 4600

St Kilda Retirement Village

Cambridge | 07 823 9026

St Patricks Home And Hospital



Summerset At Heritage Park


Summerset At Heritage Park [Aged...


Summerset At Monterey Park

Hobsonville, Auckland | 09 951 8922

Summerset By The Park (Manukau)

Manukau, Auckland | 09 277 1441

Summerset Falls [Aged Care]

Warkworth | 09 425 1200

Summerset Falls Retirement Villa...

Warkworth, Auckland | 09 425 1202

Sunset Retirement Village


Takanini Rest Home

Takanini, Auckland | 09 298 1352

Tasman Retirement Village

Henderson, Auckland | 0800 60 80 99

Te Mana Rest Home

Birkdale, Auckland | 09 483 9209

Terence Kennedy House

Glen Eden, Auckland | 09 818 2207

TOP

10

TOP

25

TOP

50

The Beachfront Rest Home

Stanmore Bay, Whangaparaoa | 09 4247639

TOP

25

TOP

100

TOP

100

TOP

25

TOP

100

TOP

10

80% (1 Review)

100% (4 Reviews)

66% (7 Reviews)

100% (2 Reviews)

87% (3 Reviews)

94% (3 Reviews)

85% (9 Reviews)

83% (33 Reviews)

80% (3 Reviews)

90% (2 Reviews)

85% (18 Reviews)

86% (36 Reviews)

95% (40 Reviews)

94% (6 Reviews)

80% (1 Review)

99% (14 Reviews)

74% (9 Reviews)

95% (11 Reviews)

85% (4 Reviews)

60% (2 Reviews)

83% (13 Reviews)

70% (26 Reviews)

67% (9 Reviews)

84% (34 Reviews)

85% (4 Reviews)

80% (1 Review)

60% (1 Review)

100% (10 Reviews)

100% (1 Review)

100% (1 Review)



The Grove Orewa Retirement Villa...


The Orchards Retirement Village ...


The Poynton Retirement Village M...

Takapuna, Auckland | 09 488 5700

The Sands Rest Home


Torbay Rest Home

Torbay, Auckland | 09 473 5977

Totara Park Retirement Village

Warkworth, Auckland | 021 922 052

Tui House

Papakura | 09 298 4506

Waiheke Retirement Village

Ostend, Waiheke | 09 372 2820

Waitakere Gardens Retirement Vil...

Henderson, Auckland | 09 837 0512

Warkworth Retirement Village | R...

Central Warkworth, Warkworth | 0800 546 546

Waterford On Hobsonville Point [...

HOBSONVILLE POINT, Auckland | 021 197 2862

Wattle Downs Retirement Village

Wattle Downs, Auckland | 09 264 1393

Wesley Rest Home


West Harbour Gardens Residential...

Hobsonville, Auckland | 09 417 0400

William Sanders Retirement Villa...

Devonport, Auckland | 09 445 0909

WAIKATO

REGION

Alandale Retirement Village

Flagstaff, Hamilton | 07 854 0468

Aparangi Village

Waerenga, Te Kauwhata | 07 826 3541

Aparangi Village Residential Car...

Te Kauwhata | 07 826 3541

Atawhai Assisi Home & Hospital

RD 4, Hamilton | 07 856 3019

Avonlea Hospital And Home

Taumarunui | 07 896 8131

Awatere [Retirement] Village (Fo...

Forest Lake, Hamilton | 07 838 3276

Awatere Care Suites (Formerly Tr...

Beerescourt, Hamilton | 07 838 3276

Brylyn Residential Care

RD 8, Hamilton | 07 849 4025

Cambridge Oaks - Freedom Villag...

Leamington, Cambridge | 0800 68 37 50

Cambridge Resthaven

Cambridge | 07 827 6097

Cambridge Resthaven Retirement V...

Cambridge | 07 827 6097

Cascades Retirement Village

Hamilton Lake, Hamilton | 07 839 2348

Eastcare Residential Home

Hamilton East, Hamilton | 07 856 5053

Eventhorpe Rest Home & Hospital


Forest Lake Gardens Metlifecare ...

Te Rapa, Hamilton | 07 849 8243

Highfield Country Estate

Te Awamutu | 07 871 2020

Hilda Ross [Aged Care]


TOP

100

TOP

100

TOP

10

TOP

100

TOP

50

TOP

100

TOP

100

TOP

100

TOP

100

80% (1 Review)

89% (27 Reviews)

81% (32 Reviews)

90% (2 Reviews)

100% (2 Reviews)

86% (7 Reviews)

100% (4 Reviews)

88% (16 Reviews)

85% (8 Reviews)

100% (1 Review)

80% (4 Reviews)

95% (4 Reviews)

76% (5 Reviews)

88% (5 Reviews)

100% (3 Reviews)

85% (4 Reviews)

72% (10 Reviews)

87% (16 Reviews)

90% (2 Reviews)

95% (4 Reviews)

76% (19 Reviews)

84% (11 Reviews)

100% (2 Reviews)

60% (1 Review)

88% (5 Reviews)

77% (6 Reviews)

80% (3 Reviews)

74% (3 Reviews)

20% (1 Review)

94% (9 Reviews)

100% (23 Reviews)

100% (1 Review)

Hilda Ross Retirement Village


Hillview Rest Home

Te Kuiti | 07 878 6904

Kenwyn Rest Home

Te Aroha | 07 884 8278

Kimihia Home & Hospital

Huntly | 07 828 9396

Lauriston Park

Leamington, Cambridge | 07 827 0793

Lifecare Cambridge

Cambridge | 07 827 5972

Linda Jones Retirement Village


95% (23 Reviews)


Liston Heights Care Home

Taupo | 07 378 2666

Liston Heights Retirement Villag...

Taupo | 07 378 2308

Maryann Retirement Village

Stratford | 06 765 7551

Matamata Country Lodge

Matamata | 07 888 4090

Moana House [Aged Care]

Whangamata | 07 865 9643

Moana House & Village

Whangamata | 07 865 9643

Monte Vista Residential Care

Waipahihi, Taupo | 07 378 0182

Netherville Retirement Village


Pohlen Hospital

Matamata | 07 881 9100

Raeburn Lifecare (Rest Home)

Leamington, Cambridge | 07 827 4454

Raglan Rest Home And Hospital

Raglan | 07 825 8306

Rangiura Rest Home

Putaruru | 07 885 1040

Rangiura Retirement Village

Glenshea Street Arts Lane, Putaruru | 07 885 1040

Richmond Villas Lifestyle Villag...

Thames | 0800 868 548

Roseland Park (Retirement Villag...


Rossendale Dementia Care Home & ...

Enderley, Hamilton | 07 854 7695

Selwyn St Andrews

Cambridge | 07 827 6225

St Johns Wood Rest Home And Vill...

Taupo | 07 376 2000

St Johns Wood Retirement Village

Taupo | 07 376 2000

Summerset By The Lake

Taupo | 07 985 5072

Summerset By The Lake [Aged Ca...

Wharewaka, Taupo | 07 376 9470

Summerset Down The Lane

Tamahere, Hamilton | 07 843 2578

Summerset Down The Lane [Aged Ca...

Tamahere, Hamilton | 07 843 0157

Summerset Rototuna (Retirement V...

Rototuna North, Hamilton | 07 981 7822

Tairua Residential Care

Tairua | 07 864 8720

Tamahere Eventide Home (& Villag...

RD 3, Hamilton | 07 856 5162

TOP

50

TOP

50

TOP

50

TOP

100

TOP

100

TOP

25

TOP

100

TOP

50

TOP

100

TOP

100

TOP

100

TOP

100

TOP

100

90% (17 Reviews)

100% (1 Review)

60% (1 Review)

100% (2 Reviews)

88% (10 Reviews)

100% (3 Reviews)

100% (1 Review)

95% (8 Reviews)

80% (1 Review)

80% (1 Review)

100% (1 Review)

100% (1 Review)

100% (3 Reviews)

94% (3 Reviews)

94% (15 Reviews)

100% (3 Reviews)

84% (5 Reviews)

94% (6 Reviews)

90% (13 Reviews)

86% (7 Reviews)

100% (1 Review)

58% (7 Reviews)

60% (2 Reviews)

100% (1 Review)

89% (7 Reviews)

82% (10 Reviews)

78% (8 Reviews)

82% (11 Reviews)

71% (11 Reviews)

100% (1 Review)

90% (4 Reviews)

94% (3 Reviews)



Tamahere Eventide Retirement Vil...

Tamahere | 07 856 5162

Tararu Retirement Village

Thames | 07 868 9299

Te Awa Lifecare Village

Cambridge | 07 827 6103

The Booms Home & Hospital

Thames | 07 868 7312

Waihi Hospital And Lifecare Vill...

Waihi | 07 863 8089

Wharerangi Rest Home And Village

Taupo | 07 378 4165

Wharerangi Village

Taupo | 07 378 4165

Whitianga Rest Home

Whitianga | 07 866 5483

Windermere Rest Home

Cambridge | 07 827 4073

TOP

100

TOP

25

100% (3 Reviews)

87% (15 Reviews)

100% (4 Reviews)

87% (3 Reviews)

80% (1 Review)

100% (1 Review)

84% (5 Reviews)

100% (1 Review)

80% (1 Review)

Golden Pond Lifecare

Whakatane | 07 307 0165

Golden Pond Private Hospital

Whakatane | 07 307 0180

Greenwood Park Retirement Villag...

Ohauiti Road, Tauranga | 07 544 7500

Greerton Gardens Retirement Vill...

Parkvale, Tauranga | 07 579 4972

Greerton Oaks Retirement Village

Parkvale, Tauranga | 07 579 4972

Hodgson House Lifecare

Tauranga South, Tauranga | 07 578 4846

Kauri Coast Hospital & Rest Home

Dargaville | 09 439 6367

Killarney Rest Home


Lara Lodge

Sunnybrook, Rotorua | 07 347 7604

TOP

100

80% (2 Reviews)

90% (6 Reviews)

79% (17 Reviews)

100% (1 Review)

60% (2 Reviews)

40% (1 Review)

80% (1 Review)

47% (3 Reviews)

80% (1 Review)

BAY OF PLENTY

REGION

Accadia Manor Care Home


Althorp Village Ltd

Pyes Pa, Tauranga | 07 543 4008

Arcadia Retirement Village

Tauranga | 07 927 7303

Bethlehem Country Club

Bethlehem, Tauranga | 07 579 2030

Bob Owens Aged Care


Bob Owens Retirement Village



Cantabria Lifecare (Home And Hos…

Springfield, Rotorua | 07 347 9587

Cantabria Retirement Village

Springfield, Rotorua | 07 347 9587

FINALIST 2015/16 Best Retirement/ Lifestyle Village

Carmel Country Estate Retirement...

Ohauiti, Tauranga | 07 544 5553

Carter House Lifecare [Aged Care...

Te Puke | 07 573 7317

Carter House Retirement Village

Te Puke | 07 573 7317

80% (2 Reviews)

86% (37 Reviews)

100% (1 Review)

66% (21 Review)

100% (4 Reviews)

95% (48 Reviews)

100% (2 Reviews)

83% (8 Reviews)

91% (44 Reviews)

FINALIST 2020 & 2019 Best (Large) Retirement/Lifestyle Village

Cedar Manor Care Home

Tauranga | 07 578 8300

Cedar Manor Retirement Village

Tauranga | 07 579 7660

Cht Acacia Park (Home And Hospit...

Omokoroa, Tauranga | 07 548 0400

Cht Bernadette

Mt Maunganui, Tauranga | 07 575 4855

Copper Crest Retirement Village

Pyes Pa, Tauranga | 07 578 6245

Fergusson Home [Village]

Rotorua | 07 348 9053

Fraser Manor Rest Home

Avenues, Tauranga | 07 578 8986

Glenbrae Resthome And Hospital |...

Fenton Park, Rotorua | 07 349 0014

Glenbrae Village | Arvida

Rotorua | 07 349 0014

TOP

50

TOP

50

TOP

50

90% (2 Reviews)

79% (13 Reviews)

100% (1 Review)

94% (3 Reviews)

70% (4 Reviews)

66% (7 Reviews)

77% (12 Reviews)

80% (1 Review)

60% (1 Review)

75% (4 Reviews)

73% (8 Reviews)

Malyon House (Mt Maunganui)

Mount Manganui, Tauranga | 07 575 5619

100% (64 Reviews

WINNER 2020, 2019, 2018 & 2017 Best Aged Care (Med/Large) Facility

Mary Shapley Rest Home & Hospita...

Whakatane | 07 308 8980

Mary Shapley Retirement Village

Whakatane | 027 475 3517

Matua Lifecare Village

Matua, Tauranga | 07 570 1425

Mitchell Court


Oakland Lodge Village


Ocean Shores Village | Arena Liv...

North Shore, Auckland | 0800 774 635

Omokoroa Country Estate Retireme...

Omokoroa, Tauranga | 07 548 1170

Pacific Coast Village

Papamoa Beach, Papamoa | 07 572 3029

Papamoa Beach Metlifecare Retire...


Papamoa Sands - Freedom Villages


Peria Retirement Village

Opotiki | 07 315 6444

Radius Lexham Park

Katikati | 07 549 1015

Radius Matua


Redwood Home & Hospital

Owhata, Rotorua | 07 349 7150

Redwood Retirement Village

Rotorua | 07 345 3491

Regency Park Estate Lifestyle Vi...

Owhata, Rotorua | 07 345 5836

Somervale Metlifecare Aged Care

Mt Maunganui, Tauranga

Somervale Metlifecare Retirement...

Mt Maunganui | 07 572 9020

Summerset By The Sea (Katikati)

Katikati, Tauranga | 07 985 6893

Te Puke Country Lodge Care Home

Te Puke | 07 573 9983

Te Puke Country Lodge Village

Te Puke | 07 573 9983

Te Puke Retirement Village

Te Puke | 07 573 9986

The Avenues Retirement Village M...

Tauranga | 07 571 0400

The Bayview Rest Home (Formerly ...

Brookfield, Tauranga | 027 236 3089

TOP

10

TOP

100

TOP

100

TOP

100

TOP

100

TOP

50

TOP

50

TOP

100

TOP

50

TOP

50

92% (7 Reviews)

80% (8 Reviews)

94% (3 Reviews)

83% (18 Reviews)

60% (1 Review)

88% (23 Reviews)

79% (66 Reviews)

94% (10 Reviews)

80% (11 Reviews)

77% (13 Reviews)

20% (1 Review)

100% (2 Reviews)

75% (4 Reviews)

88% (5 Reviews)

94% (9 Reviews)

78% (18 Reviews)

100% (2 Reviews)

85% (8 Reviews)

40% (2 Reviews)

100% (1 Review)

96% (5 Reviews)

80% (2 Reviews)

90% (33 Reviews)

95% (4 Reviews)



The Bayview Retirement Village (...

Brookfield, Tauranga | 07 578 6006

The Gardens Rest Home And Hospit...

Pukehangi, Rotorua | 07 347 9658

The Gardens Retirement Village

Rotorua | 07 350 1036

The Vines At Bethlehem Retiremen...


Whare Aroha Home & Hospital

Rotorua | 07 347 9612

TOP

50

TOP

25

TOP

100

85% (37 Reviews)

90% (38 Reviews)

89% (19 Reviews)

70% (2 Reviews)

100% (1 Review)

Mt Herbert House

Waipukurau | 06 858 7555

Princess Alexandra [Aged Care]

Ahuriri, Napier | 06 835 9085

Princess Alexandra Retirement Vi...

Ahuriri, Napier | 06 845 9220

Riversdale Lifestyle Village

Taradale, Hawkes Bay | 06 845 9820

Summerset In The Bay

Greenmeadows, Napier | 06 974 1312

TOP

100

40% (1 Review)

74% (3 Reviews)

90% (35 Reviews)

76% (13 Reviews)

66% (7 Reviews)

GISBORNE

REGION

Arohaina Retirement Village

Gisborne | 06 869 0091

Beetham Healthcare

Lytton West, Gisborne | 06 869 0028

Beetham Lifestyle (Retirement) V...

Lytton West, Taruheru | 06 868 3902

Dunblane Lifecare (Rest Home)

Kaiti, Gisborne | 06 867 4759

Dunblane Lifecare Retirement Vil...

Kaiti, Gisborne | 06 867 4759

Kiri Te Kanawa Retirement Villag...

Taruheru, Gisborne | 06 863 3636

Kiri Te Kanawa [Aged Care]

Lytton West, Gisborne | 06 863 3636

Riverdeen Retirement Village

Awapuni, Gisborne | 06 868 7505

40% (1 Review)

90% (6 Reviews)

60% (2 Reviews)

85% (4 Reviews)

85% (9 Reviews)

97% (42 Reviews)

FINALIST 2020, 2019 & 2018 Best (Large) Retirement/Lifestyle Village

Te Wiremu House Lifecare

Te Hapara, Gisborne | 06 867 5817


HAWKE'S

BAY

Atawhai Rest Home

Taradale, Napier | 06 845 9711

Atawhai Retirement Village

Taradale, Napier | 06 8459711

Bardowie Retirement Complex

Onekawa, Napier | 06 843 2804

Brittany Residential Care

Mayfair, Hastings | 06 878 5606

Eversley Rest Home

Mahora, Hastings | 06 878 2005

Eversley Retirement Village


Glengarry Lifecare (Rest Home & ...

Wairoa | 06 838 4840

Gracelands Rest Home

Frimley, Hastings | 06 873 8300

Gracelands Retirement Village

Frimley, Hastings | 06 873 8300

Greendale Residential Care Centr...

Greenmeadows, Napier | 06 844 2342

Kensington Masonic Villas

Taradale, Napier | 06 845 9220

Mary Doyle Lifecare

Havelock North | 06 873 8400

Mary Doyle Retirment Village | A...


TOP

25

TOP

25

TOP

50

TOP

100

TOP

100

TOP

100

TOP

100

TOP

100

TOP

50

TOP

25

TOP

10

TOP

50

TOP

100

100% (1 Review)

87% (6 Reviews)

95% (8 Reviews)

95% (4 Reviews)

80% (1 Review)

90% (6 Reviews)

100% (1 Review)

90% (6 Reviews)

100% (1 Review)

60% (1 Review)

91% (59 Reviews)

93% (29 Reviews)

96% (13 Reviews)

100% (3 Reviews)

85% (18 Reviews)

90% (10 Reviews)

Summerset In The Bay

Greenmeadows, Napier | 06 8452840

FINALIST 2019 Best Aged Care (Med/Large) Facility

Summerset In The Orchard

Parkvale, Hastings | 06 974 1312

Summerset In The Vines

Te Mata, Havelock North | 06 873 3568

Summerset In The Vines [Aged Car...

Havelock North | 06 8771185

Summerville Rest Home


Waiapu Retirement Village


Waikaremoana Masonic

Wairoa, Napier | 06 845 9220

TARANAKI/

MANAWATU REGION

Abingdon Retirement Village

St Johns Hill, Wanganui | 06 349 1494

Alexander House

Feilding | 06 323 9326

Annie Brydon Retirement Village ...

Hawera, Wanganui | 06 278 6039

Brightwater Home By Enliven

Terrace End, Palmerston North | 06 356 4190

Brightwater Retirement Village

Terrace End, Palmerston North | 06 366 0444

Broadview Lifecare (Rest Home & ...

Castlecliff, Whanganui | 06 344 6915

Chiswick Park Lifecare (Rest Hom...

Awapuni, Palmerston North | 06 354 4062

Cook Street Nursing Care Centre

West End, Palmerston North | 06 358 8530

WINNER 2020 & 2019 Best Aged Care (Small) Facility

Coronation Lodge Rest Home

Welbourne, New Plymouth | 06 758 5125

Coombrae Home By Enliven

Feilding | 06 323 4491

Coombrae Retirement Village

Feilding | 06 366 0444

Eileen Mary Residential Care Cen...

Dannevirke | 06 374 8241

Elizabeth R Retirement Village

Stratford, Taranaki | 06 765 8089

Gardenview Rest Home

Levin | 06 368 1070

Horowhenua Masonic Village

Levin | 06 368 8144

Jane Winstone [Aged Care]

Saint Johns Hill, Whanganui | 06 345 6783

Jane Winstone Retirement Village

St Johns Hill, Wanganui | 06 348 9564

TOP

25

85% (17 Reviews)

95% (28 Reviews)

FINALIST 2020 Best (Large) Retirement/ Lifestyle Village

TOP

100

TOP

50

TOP

50

TOP

10

TOP

10

85% (9 Reviews)

67% (6 Reviews)

72% (5 Reviews)

67% (6 Reviews)

60% (1 Review)

94% (6 Reviews)

95% (4 Reviews)

85% (4 Reviews)

80% (1 Review)

100% (1 Review)

80% (1 Review)

80% (5 Reviews)

100% (31 Review)

96% (5 Reviews)

100% (1 Review)

78% (7 Reviews)

100% (1 Review)

80% (1 Review)

100% (2 Reviews)

90% (2 Reviews)

90% (2 Reviews)

88% (10 Reviews)



Jean Sandel [Aged Care] Retireme...

Whalers Gate, New Plymouth | 06 751 4420

90% (2 Reviews)

Summerset In The River City

Wanganui East, Wanganui | 06 825 1062

TOP

50

94% (19 Reviews)

Jean Sandel Retirement Village

Spotswood, New Plymouth | 06 751 4420

Julia Wallace [Aged Care]

Milson, Palmerston North | 06 354 9262

Julia Wallace Retirement Village

Milton, Palmerston North | 06 354 9262

TOP

100

TOP

100

95% (16 Reviews)

75% (4 Reviews)

94% (16 Reviews)

Summerset Mountain View [Aged...

Vogeltown, New Plymouth | 06 824 8900

Summerset Mountain View Retireme...

Vogeltown, New Plymouth | 06 758 4153

TOP

100

Summerset On Summerhill Resthome...

Fitzherbert, Palmerston North | 06 3544964

94% (3 Reviews)

90% (4 Reviews)

80% (2 Reviews)

Kohatu Resthome

Waitara | 06 754 6621

Kowhainui Retirement Village

Otamatea, Wanganui | 06 349 1494

Lady Joy Rest Home

Aramoho, Wanganui | 06 343 2613

Madison [Retirement] Village | U...

Horowhenua, Levin | 06 367 2305

Maida Vale [Aged Care]

Bell Block, New Plymouth | 06 755 0558

TOP

25

TOP

25

TOP

100

96% (14 Reviews)

89% (9 Reviews)

87% (3 Reviews)

96% (10 Reviews)

100% (1 Review)

Summerset On Summerhill

Fitzherbert, Palmerston North | 06 354 0169

Sunhaven Rest Home & Private Hos...

Bell Block, New Plymouth

Tainui Resthome

Westown, New Plymouth | 06 753 6597

Tainui Village


Taurima Resthome


77% (12 Reviews)

100% (1 Review)

20% (2 Reviews)

100% (1 Review)

80% (4 Reviews)

Marinoto Rest Home

Inglewood | 06 756 7170

Masonic Court Rest Home


Masonic Court Rest Home And Hosp...

Takaro, Palmerston North | 06 358 9399

Mercy Jenkins Care Centre

RD 18, Eltham | 06 764 8330

Milife Bell Vista

Bell Block, New Plymouth | 06 755 2880

TOP

50

100% (2 Reviews)

87% (3 Reviews)

100% (2 Reviews)

90% (2 Reviews)

93% (18 Reviews)

Telford Retirement Village

Merrilands, New Plymouth | 06 757 8554

FINALIST 2015/16 Best Retirement/ Lifestyle Village

Ultimate Care Rhapsody

Lower Vogeltown, New Plymouth | 06 759 0080

Waireka Care Home

Pahiatua | 06 376 8629

Welbourn Masonic Village

Welbourn, New Plymouth | 06 751 0430

TOP

100

80% (10 Reviews)

20% (1 Review)

100% (1 Review)

88% (5 Reviews)

Milife Kelvin Grove

Kelvin Grove, Palmerston North | 06 355 4665

Milife Rosewood Park


Okere House

Springvale, Wanganui | 06 348 4857

Olive Tree Retirement Village | ...

Highbury, Palmerston North | 06 350 3000

Palmerston Manor Lifecare (Rest ...

Takaro, Palmerston North | 06 357 5919

TOP

100

69% (7 Reviews)

92% (7 Reviews)

100% (2 Reviews)

84% (5 Reviews)

100% (1 Review)

Westella Homestead

Aorangi, Feilding | 06 323 9095

Wimbledon Villa Rest Home

Feilding | 06 323 4637

Woodfall Lodge Retirement Home

Feilding | 06 323 8489

Woodlands Of Feilding

Feilding | 06 323 5544

Woodlands Of Feilding

Feilding | 06 323 9370

TOP

50

100% (1 Review)

92% (9 Reviews)

87% (3 Reviews)

80% (6 Reviews)

80% (7 Reviews)

Palmerston North Metlifecare

Palmerston North | 06 350 6400

Palmerston North Metlifecare Ret...

Palmerston North | 06 350 6400

Rahiri Care Home


Rahiri Retirement Village, Danne...


Ranfurly Independent Living Reti...

Feilding | 06 323 5050

Ranfurly Residential Care Centre

Feilding | 06 323 5050

Rangeview Villas

Levin | 0800 909 300

Reevedon Home By Enliven

Levin | 06 368 7900

Reevedon Retirement Village

Levin | 06 366 0444

Riverside Lodge

Foxton Beach, Foxton | 06 363 8498

Riverstone Retirement Village

Kelvin Grove, Palmerston North | 027 282 5381

Speldhurst Country Estate Lifest...

Levin | 06 927 9903

Springvale Manor Rest Home

Springvale, Wanganui | 06 348 8003

Summerset By The Ranges


Summerset In The River City


FINALIST 2015/16 Best Aged Care (Med/Large) Facility

TOP

50

TOP

100

TOP

100

TOP

100

89% (7 Reviews)

94% (3 Reviews)

87% (3 Reviews)

100% (3 Reviews)

70% (2 Reviews)

80% (1 Review)

94% (3 Reviews)

100% (1 Review)

64% (5 Reviews)

60% (1 Review)

60% (1 Review)

83% (13 Reviews)

80% (4 Reviews)

76% (9 Reviews)

94% (10 Reviews)

WELLINGTON

REGION

Bishop Snedden Retirement Villag...

Waikanae | 04 496 1732

Bob Scott [Aged Care] Retirement...

Petone, Lower Hutt | 04 570 5800

Bob Scott Retirement Village

Petone, Wellington | 04 570 5800

Carter Court Rest Home

Carterton | 06 379 8075

Cashmere Heights Home (Formerly ...

Johnsonville, Wellington | 04 478 9051

Charles Fleming [Aged Care]

Waikanae | 04 293 1350

Charles Fleming Retirement Villa...

Waikanae | 04 293 1350

Coastal Villas Metlifecare

Raumati Beach, Paraparaumu |

Coastal Villas Retirement Villag...

Raumati Beach, Paraparaumu | 04 296 6333

Cornwall Resthome

Masterton | 09 630 6236

Fergusson Rest Home & Hospital

Trentham, Upper Hutt | 04 528 7689

Fergusson Retirement Village

Upper Hutt | 04 238 1273

Glenwood Masonic [Retirement Vil...

Masterton | 06 377 0221

TOP

100

TOP

100

TOP

100

80% (1 Review)

85% (4 Reviews)

94% (30 Reviews)

94% (3 Reviews)

100% (1 Review)

92% (5 Reviews)

90% (20 Reviews)

74% (13 Reviews)

74% (19 Reviews)

100% (2 Reviews)

80% (2 Reviews)

54% (3 Reviews)

80% (1 Review)

RETIREMENT/LIFESTYLE VILLAGE & CARE | NORTH/SOUTH ISLAND


Glenwood Masonic Hospital

Masterton | 06 377 0221

Heretaunga Rest Home

Silverstream, Upper Hutt | 021 342 196

Heretaunga Retirement Village

Silverstream, Upper Hutt | 04 527 8184

Huntleigh Home By Enliven

Karori, Wellington | 04 464 2020

Huntleigh Retirement Apartments


Hutt Gables Retirement Village

Upper Hutt, Wellington | 04 526 9292

Johnsonvale Home


Kapiti Metlifecare Retirement Vi...

Paraparaumu Beach, Paraparaumu | 04 296 1790

Kapiti Retirement Trust

Paraparaumu | 04 297 0116

Kemp Home And Hospital

Titahi Bay, Porirua | 04 236 8099

Lansdowne Park Care And Rest Hom...

Lansdowne, Masterton | 06 377 0123

Lansdowne Park Retirement Villag...

Lansdowne, Masterton | 06 377 0123

Lyndale Rest Home (52 & 95 Cole ...

Masterton | 06 378 7059

Malvina Major Retirement Village


Manor Park Private Hospital

Manor Park, Lower Hutt | 04 563 5240

Millvale House Waikanae

Waikanae | 04 904 4340

Ocean View Residential Care

Otaki Beach, Otaki | 06 364 7399

Parkwood [Aged Care] Village

Woodlands, Waikanae | 04 293 5142

Parkwood Retirement Village

Woodlands, Waikanae | 04 293 5142

Rita Angus Retirement Village

Kilbirnie, Wellington | 04 387 7626

Ropata Lodge Village [Retirement...

Boulcott, Lower Hutt | 04 920 0846

Roseneath Retirement Village & V...

Carterton | 06 379 4018

Shona Mcfarlane Aged Care

Avalon, Lower Hutt | 04 577 1090

Shona Mcfarlane Retirement Villa...

Avalon, Lower Hutt | 04 577 1090


Sprott House


Sprott House [Aged Care]


St Josephs Home Of Compassion

Heretaunga, Upper Hutt | 04 528 5089

Stokeswood Rest Home & Hospital

Stokes Valley, Lower Hutt | 04 562 9060

Summerset At Aotea

Aotea, Porirua | 04 235 9613

Summerset At Aotea [Aged Care]

Aotea, Porirua | 04 235 0011

Summerset At The Course

Trentham, Upper Hutt | 04 5272980

Summerset At The Course (Trentha...

Trentham, Upper Hutt | 04 920 4376

Summerset On The Coast

Paraparaumu | 04 298 3878

Summerset On The Coast [Aged Car...

Paraparaumu | 04 2983540

TOP

25

TOP

100

TOP

25

TOP

100

TOP

100

TOP

100

47% (3 Reviews)

93% (32 Reviews)

89% (7 Reviews)

70% (4 Reviews)

84% (5 Reviews)

89% (9 Reviews)

80% (5 Reviews)

79% (14 Reviews)

80% (4 Reviews)

100% (1 Review)

94% (3 Reviews)

80% (10 Reviews)

100% (1 Review)

87% (12 Reviews)

100% (1 Review)

80% (1 Review)

100% (2 Reviews)

100% (1 Review)

95% (14 Reviews)

87% (26 Reviews)

54% (3 Reviews)

74% (3 Reviews)

100% (1 Reviews)

97% (27 Reviews)

80% (1 Review)

100% (1 Review)

70% (2 Reviews)

70% (2 Reviews)

85% (24 Reviews)

82% (16 Reviews)

70% (8 Reviews)

74% (12 Reviews)

80% (10 Reviews)

50% (2 Reviews)

Summerset On The Landing

Kenepuru, Porirua | 04 230 6722

Te Hopai Home And Hospital

Newtown, Wellington | 04 380 2002

Ultimate Care Churtonleigh

Churton Park, Wellington | 04 478 4273

Ultimate Care Maupuia

Maupuia, Wellington | 04 388 7186

Village At The Park

Berhampore, Wellington | 0800 278 432

Vincentian Home For The Elderly ...

Berhampore, Wellington | 04 380 0294

Waikanae Country Lodge [Aged Car...

Waikanae | 04 902 6800

Waikanae Country Lodge | Arvida

Waikanae | 04 902 6800

Wairarapa Masonic Village

Masterton | 06 378 7391

Wairarapa Retirement Village

Masterton | 06 370 6026

Wairarapa Retirement Village [Ag...

Masterton | 06 378 2577

Wesleyhaven Village (Including W...

Naenae, Lower Hutt | 04 567 8766

Wharekaka

Wharekaka, Martinborough | 06 306 9781

Wharekaka Rest Home

Martinborough | 06 306 9781

Whitby Lakes Retirement Village

Whitby, Wellington | 04 234 6627

Whitby Rest Home And Hospital

Whitby, Porirua | 04 234 7981

Winara Retirement Village

Waikanae | 04 496 1732

Woburn Home By Enliven

Woburn, Lower Hutt | 04 569 6400

Woburn Masonic


Woburn Masonic Care


Woburn Retirement Apartments

Woburn, Lower Hutt | 0508 ENLIVEN

NELSON/ MARLBOROUGH

REGION

Aberleigh Rest Home

Springlands, Blenheim | 03 578 7966

Ashwood Park Retirement Village ...

Springlands, Blenheim | 03 5779990

Bethsaida [Aged Care] Retirement...

Redwoodtown, Blenheim | 03 578 3341

Bethsaida Retirement Village


Ernest Rutherford [Aged Care]

Stoke, Nelson | 03 538 0880


Ernest Rutherford Retirement Vil...


Flaxmore Lifecare (Rest Home And...

Bishopdale, Nelson | 03 546 9324

90% (2 Reviews)

87% (3 Reviews)

80% (1 Review)

100% (1 Review)

79% (14 Reviews)

92% (5 Reviews)

80% (1 Review)

74% (3 Reviews)

83% (9 Reviews)

85% (17 Reviews)

80% (3 Reviews)

80% (1 Review)

94% (3 Reviews)

80% (1 Review)

81% (28 Reviews)

100% (1 Review)

93% (16 Reviews)

80% (1 Review)

100% (2 Reviews)

100% (1 Review)

75% (4 Reviews)

88% (5 Reviews)

93% (31 Review)


Golden Bay Community Hospital

Takaka | 03 525 0060

Green Gables Retirement Village

The Wood, Nelson | 027 222 4952

TOP

100

TOP

100

TOP

100

TOP

100

TOP

100

TOP

100

TOP

25

80% (1 Review)

87% (6 Reviews)

100% (3 Reviews)

100% (1 Review)

100% (1 Review)

80% (2 Reviews)

80% (1 Review)

RETIREMENT/LIFESTYLE VILLAGE & CARE | SOUTH ISLAND


Jack Inglis Friendship Hospital

Motueka | 03 528 9662

Kensington Court [Retirement] Vi...


Marina Cove Retirement Village

Picton | 03 573 6346

Oakwoods [Aged Care] Village | A...

Richmond, Nelson | 03 543 9700

Oakwoods Retirement Village | Ar...


Olive Estate Lifestyle Village


Otumarama Rest Home


Redwood Lifestyle Care And Villa...


Redwood Rest Home And Village


Springlands [Aged Care] Village


Springlands Lifestyle Village


Stillwater Lifecare [Aged Care]



Stillwater Retirement Village


Stoke Retirement Village


Summerset In The Sun


Summerset Richmond Ranges


Tasman Rest Home & Dementia Care


The Wood Retirement Village | Ar...

Nelson | 03 545 6059

Tui Glen Resthome

Atawhai, Nelson | 03 545 1555

Waimea Village


Wensley House [Aged Care]


Whareama Rest Home


Woodlands Retirement Village

Motueka | 03 528 8330

CANTERBURY

REGION

TOP

100

TOP

100

TOP

50

87% (3 Reviews)

100% (1 Review)

100% (2 Reviews)

72% (7 Reviews)

74% (37 Reviews)

79% (21 Review)

100% (1 Review)

80% (7 Reviews)

70% (2 Reviews)

90% (2 Reviews)

81% (19 Reviews)

87% (6 Reviews)

74% (6 Reviews)

85% (4 Reviews)

84% (30 Reviews)

60% (1 Review)

100% (2 Reviews)

90% (2 Reviews)

80% (1 Review)

80% (2 Reviews)

100% (2 Reviews)

100% (3 Reviews)

60% (1 Review)

Anthony Wilding Retirement Villa...

Aidanfield, Christchurch | 03 338 7696

91% (64 Reviews)


Archer | Archer Home

Beckenham, Christchurch | 03 943 6006

WINNER 2020, 2018, 2017, 2015/16 FINALIST 2019

Best Aged Care (Med/Large) Facility

Archer | Archer Lifestyle Villag...


Archer | Linrose Lifestyle Villa...

Linwood East, Christchurch | 03 943 6006

Archer | Thorrington Home And St...


Archer | Thorrington Lifestyle V...


Avonlea Dementia Care

Addington, Christchurch | 03 338 0202

Bainlea House | Arvida

Rangiora | 03 313 6055

Bainswood House Rest Home | Arvi...

Rangiora | 03 313 5905

Bainswood On Victoria [Aged Care...

Rangiora | 03 313 2805

Bainswood Retirement Village | A...

Rangiora | 03 313 5905

Ballarat Care Home

Rangiora | 03 373 8595

Ballarat Retirement Village

Rangiora | 03 373 8595

Bethesda Rest Home & Hospital

Bishopdale, Christchurch | 03 359 6390

Bishop Selwyn [Retirement] Villa...

Spreydon, Christchurch | 03 3794044

Bloomfield Court Retirement Home

Woodend | 03 312 7088

Brookhaven Rest Home And Dementi...

Woolston, Christchurch | 03 384 5046

Burlington Retirement Village

Redwood, Christchurch | 03 383 0333

Camellia Court Rest Home

Papanui, Christchurch | 03 375 0722

Cashmere View Rest Home & Hospit...

Somerfield, Christchurch | 03 332 3003

Cashmere View Retirement Village

Cashmere, Christchurch | 03 373 8591

Charles Upham Retirement Village

Waimakariri, Rangiora | 03 310 8600

FINALIST 2018 & 2017 Best (Large) Retirement/ Lifestyle Village

91% (57 Reviews)

92% (42 Reviews)

FINALIST 2020 WINNER 2019 Best (Small) Retirement/ Lifestyle Village

Charles Upham [Aged Care] Villag...

Waimakariri, Rangiora | 03 310 8600

TOP

25

TOP

10

TOP

10

TOP

100

TOP

50

TOP

50

TOP

50

80% (10 Reviews)

89% (7 Reviews)

83% (18 Reviews)

60% (5 Reviews)

80% (1 Review)

100% (1 Review)

60% (1 Review)

100% (1 Review)

60% (1 Review)

96% (13 Reviews)

50% (2 Reviews)

96% (5 Reviews)

75% (4 Reviews)

78% (7 Reviews)

80% (1 Review)

90% (4 Reviews)

80% (2 Reviews)

85% (34 Reviews)

80% (1 Review)

94% (62 Reviews)

Addington Gardens Care


Albarosa Rest Home


Alpine View Care Centre

Parklands, Christchurch | 03 383 2294

Alpine View Lifestyle Village

Waitikiri, Christchurch | 03 383 1333

TOP

100

70% (2 Reviews)

75% (4 Reviews)

80% (1 Review)

92% (42 Reviews)

Chatswood [Aged Care] And Villag...

Opawa, Christchurch | 03 332 7323

Chatswood Retirement Village

Opawa, Christchurch | 03 332 7323

Cheviot Rest Home

Cheviot | 03 319 8727

87% (3 Reviews)

100% (1 Review)

96% (117 Reviews)

WINNER 2020, 2019, 2018, 2017 & 2015/16 Best Aged Care (Small) Facility

TOP

10

Amberley Retirement Complex

Amberley | 03 314 9250

Annaliese Haven Rest Home

Kaiapoi | 03 327 6282

Anthony Wilding [Aged Care]

Halswell, Christchurch | 03 338 5820

TOP

100

100% (1 Review)

90% (6 Reviews)

78% (8 Reviews)

Coldstream Lifecare Retirement V...

Ashburton | 03 308 8020

Condell Retirement & Lifestyle V...


Diana Isaac [Aged Care]

Mairehau, Christchurch | 03 386 3018

TOP

25

80% (1 Review)

85% (4 Reviews)

87% (9 Reviews)

FINALIST 2015/16 Best Aged Care (Med/Large) Facility



Diana Isaac Retirement Village

Mairehau, Christchurch | 03 386 3018

FINALIST 2020, 2019 & 2017 WINNER 2018, 2015/16

Best (Large) Retirement/ Lifestyle Village

Edith Cavell [Retirement Village...

Sumner, Christchurch | 03 326 6608

FINALIST 2019 Best (Small) Retirement/ Lifestyle Village

Edith Cavell Lifecare (Home And ...

Sumner, Christchurch | 03 326 6608

Elmswood Retirement Village

Bryndwr, Christchurch | 03 351 0974

Essie Summers [Aged Care]

Sydenham, Christchurch | 03 337 2702

Essie Summers Retirement Village


Fendalton Retirement Village

Fendalton, Christchurch | 03 351 5979

Fendalton Retirement Village [Ag...

Bryndwr, Christchurch | 03 351 5979

Fitzroy Of Merivale [Retirement ...

Merivale, Christchurch | 03 355 5888

Fitzroy Of Merivale Resthome

Saint Albans, Christchurch | 03 355 5888

George Manning Lifecare

Spreydon, Christchurch | 03 338 9164

Geraldine Retirement Village

Geraldine | 03 693 7205

Glenwood Home [Aged Care]

Highfield, Timaru | 03 686 1090

Glenwood Home [Retirement Vill...


Golden Age Resthome


Golden Age Retirement Village


Highfield Lifecare (Rest Home)

West End, Timaru | 03 684 3152

Holly Lea [Retirement Village]

Fendalton, Christchurch | 03 351 2679

Holmwood Rest Home

Rangiora | 03 313 8399

Homesteadcare Ilam

Upper Riccarton, Christchurch | 03 982 0677

Hoon Hay Village

Hoon Hay, Christchurch | 03 335 0297

Ilam Lifecare Aged Care | Arvida


Ilam Lifecare Retirement Village...

Ilam, Christchurch | 03 348 5305

Kaiapoi Lodge Retirement Village

Kaiapoi | 03 327 7235

Kauri Lodge Rest Home

Riccarton, Christchurch | 03 348 0274

Kauri Lodge Retirement Village


Lady Wigram Retirement Village

Wigram, Christchurch | 03 384 5046

Lakewood Rest Home

Shirley, Christchurch | 03 385 9364

Lochlea Lifestyle Resort

Allenton, Ashburton | 03 307 9080

Maidstone Lifecare (Hospital)

Avonhead, Christchurch | 03 358 9697

Maples Lifecare | Arvida


Maples Retirement Village | Arvi...


Margaret Stoddart [Aged Care]


TOP

10

TOP

50

TOP

50

TOP

50

TOP

50

TOP

100

TOP

100

TOP

100

95% (108 Reviews)

88% (8 Reviews)

75% (7 Reviews)

68% (18 Reviews)

75% (7 Reviews)

88% (18 Reviews)

80% (1 Review)

80% (1 Review)

100% (1 Review)

80% (1 Review)

64% (5 Reviews)

60% (1 Review)

92% (5 Reviews)

80% (1 Review)

67% (6 Reviews)

80% (7 Reviews)

100% (3 Reviews)

90% (2 Reviews)

100% (10 Reviews)

94% (3 Reviews)

60% (2 Reviews)

66% (7 Reviews)

84% (5 Reviews)

100% (1 Review)

95% (4 Reviews)

100% (1 Review)

92% (32 Reviews)

70% (2 Reviews)

83% (21 Review)

100% (1 Review)

64% (6 Reviews)

74% (3 Reviews)

85% (4 Reviews)

Margaret Stoddart Retirement Vil...


Margaret Wilson Complex

Highfield, Timaru | 03 6871120

Maryville Courts Retirement Vill...

Central Christchurch, Christchurch | 03 379 0357

Mayfair Lifecare | Arvida


Mayfair Retirement Village | Arv...


Mckenzie Healthcare

Geraldine | 03 693 8299

Mckenzie Lifestyle Village

Geraldine | 0800 845 524

Merivale [Aged Care] Village


Merivale Retirement Village


Methven House

Methven | 03 302 8528

Middlepark Retirement Village


Mountain View Retirement Village


Nazareth Community Of Care

Sydenham, Christchurch | 03 374 1900

Ngaio Marsh [Aged Care] Village


Ngaio Marsh Retirement Village


91% (13 Reviews)

100% (1 Review)

89% (9 Reviews)

96% (5 Reviews)

100% (4 Reviews)

20% (1 Review)

85% (13 Reviews)

80% (1 Review)

87% (6 Reviews)

100% (2 Reviews)

100% (1 Review)

100% (2 Reviews)

83% (8 Reviews)

68% (8 Reviews)

88% (51 Review)

FINALIST 2017 & 2015/16 Best (Large) Retirement/ Lifestyle Village

Nurse Maude Hospital

Merivale, Christchurch

Palm Grove Rest Home And Retirem...

Shirley, Christchurch | 03 3757033

Palm Grove Retirement Village


Park Lane [Aged Care] Village | ...


Park Lane Retirement Village | A...


Parklands Hospital

Strowan, Christchurch | 03 352 6169

Parklands On Papanui Retirement ...


Parkstone Retirement Village

Ilam, Christchurch | 027 404 4751

Parkwood Rest Home & Hospital

Eastgate, Christchurch | 03 381 6700

Paulger Courts Retirement Villag...


Radius Elloughton Gardens

Marchwiel, Timaru | 03 684 4688

Radius Hawthorne

Bryndwr, Christchurch

Radius St Helena's

Christchurch Central, Christchurch | 03 365 6700

Radius Taupaki Gables

RD 2, Henderson | 09 412 6800

Rannerdale Village (Formerly H...



TOP

Resthaven Lifecare (Rest Home)

50

Christchurch Central, Christchurch | 03 379 9033

Rhodes On Cashmere | Arvida

Cashmere, Christchurch | 03 332 3240

Rose Court [Retirement] Village ...


TOP

50

TOP

25

TOP

100

TOP

100

TOP

100

TOP

25

80% (3 Reviews)

74% (3 Reviews)

83% (17 Reviews)

87% (3 Reviews)

95% (11 Review)

53% (8 Reviews)

95% (4 Reviews)

87% (24 Reviews)

60% (1 Review)

100% (1 Review)

70% (2 Reviews)

40% (3 Reviews)

68% (8 Reviews)

40% (1 Review)

82% (10 Reviews)

97% (6 Reviews)

90% (2 Reviews)

80% (2 Reviews)



Rosebank Home And Hospital


Rosebank Retirement Village


Rosewood Resthome And Hospital

Linwood, Christchurch | 03 389 7661

Silverstream Lifestyle Retiremen...


Somerfield House


St Albans [Aged Care] | Arvida

Saint Albans, Christchurch | 03 366 1824

St Albans Retirement Village | A...

St Albans, Christchurch | 03)366 1824

St Allisa Lifecare | Arvida

Sockburn, Christchurch | 03 343 3388

St Stephens Close


Strathallan Lifecare

Gleniti, Timaru | 03 686 1996

Strathallan Retirement Village

Gleniti, Timaru | 03 686 1996

Summerset At Avonhead (Retiremen...

Avonhead, Christchurch | 03 357 3202

Summerset At Wigram

Wigram, Christchurch | 03 741 0870

WINNER 2020, 2019 FINALIST 2018 Best (Large)


Summerset On Cavendish

Casebrook, Christchurch | 03 741 3340

Talbot Park

Watlington, Timaru | 03 687 9060

Terrace View [Aged Care]

Tinwald, Ashburton | 03 307 6140

The Croft Complex (Rest Home, Ho...


The Croft Retirement Village

Highfield, Timaru | 03 6871120

The Oaks Rest Home And Village


The Oaks Retirement Village


The Russley Village

Russley, Christchurch | 03 982 8280

Ultimate Care Bishop Selwyn


Ultimate Care Karadean

Oxford, Christchurch | 03 312 4891

Ultimate Care Rose Court


Wesley Care Rest Home And Hospit...


Westmar Senior Care Centre Darfi...

Darfield | 03 318 8206

Windermere Retirement Village


Windsor House Rest Home And Hosp...


Windsorcare Retirement Village


Woodcote Retirement Village

Hornby, Christchurch | 03 349 8788

TOP

25

TOP

50

TOP

50

TOP

50

TOP

25

TOP

100

TOP

100

100% (2 Reviews)

92% (10 Reviews)

60% (1 Review)

78% (21 Review)

100% (1 Review)

87% (3 Reviews)

85% (4 Reviews)

60% (4 Reviews)

40% (1 Review)

80% (1 Review)

90% (13 Reviews)

80% (1 Review)

94% (50 Reviews)

94% (10 Reviews)

100% (1 Review)

80% (1 Review)

60% (3 Reviews)

87% (3 Reviews)

86% (7 Reviews)

83% (7 Reviews)

91% (32 Reviews)

100% (2 Reviews)

87% (3 Reviews)

63% (9 Reviews)

87% (12 Reviews)

80% (1 Review)

70% (2 Reviews)

80% (3 Reviews)

95% (8 Reviews)

100% (4 Reviews)

Arrowtown Lifestyle Retirement V...

Arrowtown, Queenstown | 03 442 1050

Ashlea Grove Rest Home

Milton | 03 417 7988

Aspiring Enliven Care Centre

Wanaka | 03 555 3010

Aspiring Lifestyle Retirement Vi...

Wanaka | 03 443 6660

Brooklands [Aged Care]

Mosgiel | 03 489 3596

Brooklands Retirement Village

Mosgiel, Dunedin | 03 489 3596

Castlewood Nursing Home

Alexandra | 03 448 6606

Chatsford Retirement Lifestyle V...

Mosgiel, Dunedin | 03 489 7776

Clutha Views Retirement Village

Balclutha | 03 418 3838

Frances Hodgkins Retirement Vill...

ST CLAIR, Dunedin | 03 455 0277

Frankton Court Cottages

Queenstown | 03 2118200

Glendale Retirement Home

Bradford, Dunedin | 03 453 5884

Golden View Lifestyle Village

Cromwell | 03 445 3738

Heritage Rest Home

Wellsford | 09 423 7092

Iona Home And Hospital

Oamaru North, Oamaru | 03 437 1870

Northanjer Rest Home

Oamaru North, Oamaru | 03 437 2180

Oxford Court Rest Home

South Dunedin, Dunedin | 03 455 9230

Radius Fulton

Caversham, Dunedin | 03 466 4202

Redroofs Lifecare

Maori Hill, Dunedin | 03 467 5113

WINNER 2019 Best Aged Care (Med/Large) Facility

Ripponburn

Cromwell | 03 445 0021

Sacred Heart Home & Hospital

Brockville, Dunedin | 03 476 2028

Southanjer Rest Home

RD 6D, Oamaru | 021 229 0707

St Andrews Home And Hospital

Kew, Dunedin | 03 455 4396

Summerset At Bishopscourt

Wakari, Dunedin | 03 950 3101

Wanaka Retirement Village

Wanaka | 03 443 7524

Woodhaugh Rest Home

North Dunedin, Dunedin | 03 479 9630

Yvette Williams Retirement Villa...

Roslyn, Dunedin | 03 464 0390

TOP

100

TOP

25

TOP

100

TOP

25

FINALIST 2020 Best Aged Care (Small) Facility

SOUTHLAND

REGION

TOP

10

TOP

100

TOP

50

TOP

100

TOP

100

100% (1 Review)

90% (2 Reviews)

95% (12 Reviews)

92% (10 Reviews)

74% (3 Reviews)

92% (7 Reviews)

40% (1 Review)

89% (17 Reviews)

80% (2 Reviews)

95% (4 Reviews)

80% (2 Reviews)

80% (1 Review)

100% (1 Review)

100% (2 Reviews)

80% (1 Review)

92% (7 Reviews)

87% (3 Reviews)

55% (4 Reviews)

97% (6 Reviews)

92% (5 Reviews)

100% (3 Reviews)

94% (15 Reviews)

80% (1 Review)

90% (17 Reviews)

80% (2 Reviews)

60% (1 Review)

74% (3 Reviews)

OTAGO

REGION

Albany House

East Gore, Gore | 03 208 0749

Ascot Care Home

Ascot, Invercargill | 03 217 5714

Ascot Retirement Village

Glengarry, Invercargill | 027 515 3762

TOP

100

80% (3 Reviews)

75% (8 Reviews)

90% (8 Reviews)



Calvary Hospital

Heidelberg, Invercargill | 03 216 8099

Cargill Retirement Village

Waikiwi, Invercargill | 03 215 8886

Glenbrae Gardens Resthome

Georgetown, Invercargill | 03 216 0222

Longwood Care Home

Riverton | 03 234 8099

Longwood Retirement Village

Riverton | 03 234 8099

Peacehaven Village

Georgetown, Invercargill | 03 216 9099

Peacehaven Village [Aged Care]

Newfield, Invercargill | 03 216 9099

Resthaven Village [Aged Care]

Gore | 03 379 9033

Rose Lodge Retirement Village

West Invercargill, Invercargill | 03 218 4306

Rowena Jackson [Aged Care]


Rowena Jackson Retirement Vill...


Waikiwi Gardens Rest Home


FINALIST 2020, 2019, 2018 & 17 Best (Small) Aged Care Facility

Walmsley House

Richmond, Invercargill | 03 217 6122

Windsor Park Retirement Village

Gore | 03 208 6585

UNDER CONSTRUCTION

OR YET TO BE REVIEWED*

Annie Brydon Lifecare Hawera, Wanganui | 06 278 6039

Bayswater Village Mt Maunganui, Tauranga | 07 575 5040

Broadview Castlecliff, Whanganui | 06 344 6915

Brookhaven Woolston, Christchurch | 03 384 5046

Bruce Mclaren Howick, Auckland | 09 535 0220

TOP

10

Bruere Village Gisborne | 06 867 5817

20% (1 Review)

50% (2 Reviews)

100% (12 Reviews)

80% (1 Review)

100% (1 Review)

86% (10 Reviews)

90% (2 Reviews)

80% (1 Review)

100% (1 Review)

100% (3 Reviews)

90% (17 Reviews)

96% (44 Reviews)

74% (3 Reviews)

80% (1 Review)

Cargill Lifecare Care Home Waikiwi, Invercargill | 03 215 8886

CHT Carnarvon Henderson, Auckland | 09 838 8348

CHT Glynavon Te Puke, Bay of Plenty | 07 573 6458

CHT Halldene Red Beach, Whangaparaoa | 09 426 3252

Clutha Views Lifecare Balclutha, Balclutha | 03 418 3838

Coldstream Lifecare Ashburton, Canterbury | 03 308 8020

Colwyn House Lifecare Hastings, Hastings | 06 870 9529

Elizabeth R Lifecare Stratford, Taranaki | 06 765 8089

Ellerslie Gardens Lifecare Mt Wellington, Auckland | 09 527 1440

Fairview Village And Care Auckland | 09 477 3980

Frances Hodgkins Saint Clair, Dunedin | 03 455 0277

Hillsborough Metlife Hillsborough, Auckland | 09 626 8060

Hodgson Village Tauranga South, Tauranga | 07 578 4846

James Wattie Havelock North, Havelock North | 06 877 0701

Karaka Pines Rototuna... Rototuna, Hamilton | 021 621377

Karina Lifecare Roslyn, Palmerston North | 06 357 6051

Keith Park Aged Care Hobsonville, Auckland | 09 416 0750

Keith Park Retirement... Hobsonville, Auckland | 09 416 0750

Kempton Park Lifestyle... Bethlehem, Tauranga | 07 571 3600

Logan Campbell Greenlane, Auckland | 09 636 3888

Malvina Major Johnsonville, Wellington | 04 478 3754

Maxwell Lifecare Blenheim, Marlborough | 03 578 1239

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25

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100

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10

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100

Metlifecare Crestwood New Lynn, Auckland | 09 826 2000

Miriam Corban Henderson, Auckland | 09 838 0880

Papamoa Beach Metlife… Papamoa, Tauranga | 07 547 4170

Pururi Court Lifecare Whau Valley, Whangarei | 09 437 9302

Rita Angus Kilbirnie, Wellington | 04 387 7626

Riverside Lifecare Merrilands, New Plymouth | 06 758 1996

Roseneath Lifecare Carterton, | 06 379 4018

St Barnabas Close Ngongotaha, Rotorua | 07 357 2121

St Lukes Close Napier, Hawkes Bay | 06 845 9820

St Lukes Napier, Hawkes Bay | 06 845 9820

Summerset At Avonhead Avonhead, Christchurch | 03 357 3201

Summerset At Bishopscourt Wakari, Dunedin | 03 950 3101

Summerset At Karaka Retire… Karaka | 09 951 8900

Summerset At Karaka Aged... Karaka, Auckland | 09 951 8901

Summerset At Pohutukawa... New Plymouth | 06 824 8532

Summerset At Wigram Wigram, Christchurch | 03 741 0871

Summerset By The Dunes Tauranga | 07 542 9082

Summerset By The Park Manakau, Auckland | 09 272 3954

Summerset By The Ranges Levin, | 06 367 5240

Summerset By The Sea Katikati, | 07 985 6890

Summerset In The Sun Stoke, Nelson | 03 538 0000

Summerset Monterey Park Hobsonville, Auckland | 09 951 8921

Summerset On Cavendish Casebrook, Christchurch | 03 741 2331

Summerset Palms Te Awa, Napier | 06 833 5852

Summerset Richmond Ranges Richmond, Nelson | 03 744 3431

Summerset Rototuna Rototuna North, Hamilton | 07 981 7821

Telford Lifecare Merrilands, New Plymouth | 06 757 8554

The Avenues Metlifecare Tauranga, | 07 547 4170

Waiapu House Lifecare Havelock North | 06 872 8930

Waterlea Lifecare Springlands, Blenheim | 03 577 6556

Woodcote Hornby, Christchurch | 03 349 8788

Woodcroft Estate Rolleston, Christchurch | 03 421 7796

Yvette Williams Roslyn, Dunedin | 03 464 0390

For more detail on 1100+

Villages & Care Homes visit:


REVIEWS, RANKINGS, PHOTOS, VIDEOS,

PRICING COMPARISONS AND MORE

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retirement villages up and down our

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ISSN 2744-5461

NZ $19.90

Edition 1 : 2021 NZ's Best Magazine

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