Sustainability report 2023

Sustainability

Report

2023

INDEX

MANAGING DIRECTOR’S LETTER

INTRODUCTION

ABOUT FERCAM

OUR STORY

SUSTAINABILITY NUMBERS 2023 - FERCAM

ORGANIZATIONAL STRUCTURE

OUR SERVICES AND OUR NETWORK

SUSTAINABLE DEVELOPEMENT GOALS - SDGs

OUR STAKEHOLDERS

MATERIALITY ANALYSIS

ENVIROMENT | ENVIRONMENTAL SUSTAINABILITY AND INNOVATION

OUR APPROACH: CLEAN, SMARTER LOGISTICS

SUSTAINABILITY AND INNOVATION IN TRANSPORT

FACILITIES

PERFORMANCE MONITORING

ENVIRONMENTAL INDICATORS

SUSTAINABILITY CULTURE & PARTNERSHIP

SOCIAL | PEOPLE AND THE TERRITORY

OUR COLLABORATORS

HR MANAGEMENT

TRAINING AND DEVELOPEMENT OF OUR COLLABORATORS

WELL-BEING AND INITIATIVES FOR EMPLOYEES

RELATIONS WITH SCHOOLS AND UNIVERSITIES

HEALTH AND SAFETY IN FERCAM

SUPPLY CHAIN MANAGEMENT

EVENTS AND INITIATIVES FOR SUSTAINABILITY

INTERNAL AND EXTERNAL COMMUNICATION

GOVERNANCE | PRINCIPLES AND VALUES

FERCAM: 2025 STRATEGY

4

6

8

10

12

14

17

20

21

22

26

28

31

38

44

46

50

54

56

62

66

74

76

77

86

89

93

96

98

2 SUSTAINABILITY REPORT 2 0 2 3 FERCAM

VISION, MISSION AND VALUES

GOVERNANCE

COMPLIANCE & BUSINESS CONTINUITY MANAGEMENT

PRIVACY MANAGEMENT

THE ECOMOMIC GENERATED VALUE

QUALITY AND EFFICIENCY OF PROCESSES

CYBERSECURITY AND SUSTAINABILITY

PARTICIPATION IN ASSOCIATIONS

METHODOLOGICAL NOTE

GRI CONTENT INDEX

ASSURANCE DECLARATION

INFORMATION AND CONTACTS

99

101

104

107

108

110

113

114

115

118

121

126

FERCAM

SUSTAINABILITY REPORT 2 0 23

3

MANAGING DIRECTOR’S LETTER


FOR A BETTER LOGISTICS

The international context of recent years has been characterized by strong volatility and uncertainty,

both in the economic and geopolitical fields.

Within this overall framework, FERCAM has continued to implement its 2025 strategy through

investment and development plans, aimed at strengthening the various business areas and partnerships

at European and international level.

In the past year, FERCAM has integrated its industrial strategy with its sustainability strategy, defining

its short, medium and long-term Sustainability Roadmap. In line with our vision, we want to continue

to focus on projects and actions related to people development, innovation for our customers and

for the environment.

In the environmental field, we continued our investments by extending low-emission fuels (HVO,

LNG) to 95% of our owned fleet and purchasing the first electric vehicles for medium/long distances,

promoting projects in synergy with our partners and with the desire to actively support the transition

challenge that will involve the entire supply chain.

We have expanded the surface area of photovoltaic systems on the Group-owned branches with a total

installed power of 3.7 MW at the end of 2023 and continued the relamping projects, interventions

that have contributed to a significant reduction in the consumption of non-renewable sources and

GHG emissions.

We want to continue developing our people-oriented business model, in particular through our strategic

People & Culture project, with the aim of strengthening the competence and professionalism of our

collaborators, in a corporate context that values inclusion and diversity.

Our commitment to social responsibility also translates into the development of partnerships in the

area, particularly through Echo Labs, a non-profit social enterprise that promotes circular economy

processes, social integration and regeneration of living and working contexts, connecting a network

of people and realities that share the same values and objectives, in line with the UN Agenda 2030.

In this report we present the performance of the parent company FERCAM S.p.A., of the other Italian

companies of the group and of the foreign subsidiaries operating in Austria, Germany and Spain, which

together cover almost 90% of our emissions.

Starting next year, we will continue to include the other companies in the group, taking advantage

of the important innovations introduced at European level by the Corporate Sustainability Reporting

Directive, which will make it necessary to re-evaluate our strategic sustainability plan, translating it

into objectives in line with the new standards, and developing further concrete actions and related

performance indicators.

Together we want to cooperate with our stakeholders for better logistics that can contribute to a

positive impact in the different dimensions of sustainability.

Managing Director

Hannes Baumgartner

FERCAM


5

INTRODUCTION


FERCAM


7

INTRODUCTION

ABOUT FERCAM

SUSTAINABLE, EFFICIENT AND HIGH-QUALITY SERVICES

FERCAM is today one of the main European logistics operators: an evolution that

started from full load transport by road and rail, passing through national and

international land shipments, up to air and ocean shipping, consolidating itself thanks

to the opening of numerous and important logistics centers that today represent the

flagship of our offer.

FERCAM’s objective is to develop sustainable, high-quality services that meet

the needs of all interested parties, in compliance with current legislation on the

environment and workplace safety.

In 2021, FERCAM strengthened its commitment to 360° Sustainability by establishing

FERCAM Echo Labs, a non-profit social enterprise.

With this initiative FERCAM wants to go beyond business to establish a network of

non-profit partnerships with the involvement of local territories, aware of the fact that

only the development of collaborative networks can lead to making the necessary

technological and social progress to contribute significantly to the achievement of

the SDGs of the UN Agenda 2030.

FERCAM S.p.A. is the operating parent company of reference of the FERCAM

group. Starting from the 2022 report, a process of extending reporting to the group

companies has been started, taking as a reference the companies included in the

consolidated financial statement.

For 2023, the group companies are included in the reporting and specifically:

FERCAM S.p.A

A CLASS WORLDWIDE

FERCAM REAL SRL

FERCAM CUSTOMS SRL

FERCAM FUTURE LABS SRL

VINELLI E SCOTTO SRL

FERCAM FACTOR SRL

FERCAM AUSTRIA GMBH

FERCAM LOGISTIK GMBH

FERCAM TRANSPORTES S.A.U.

In 2023, the proven twenty-year cooperation between FERCAM S.p.A. and the

European partner DACHSER SE led to the establishment of a joint venture for national

and international groupage and logistics.

By deed of transfer dated on the 18th of December 2023, effective on the 1st of

January 2024, the Groupage and Contract Logistics divisions of FERCAM S.p.A. were

transferred to the newly established company called DACHSER & FERCAM Italia Srl.

The primary objective is to further improve the quality of our service offering and

strengthen our position in our respective core businesses.


FERCAM


9

INTRODUCTION

OUR STORY

1949

Foundation of the society

and railway carriage

FERCAM

1955

On the road

transport starts

1963

The Baumgartner

family takes over

1965

Conquering Europe:

expansion of the

vehicle fleet for

international transport

1976

Start of combined

transport

road / railway

1977

Development of

own branch

network in Italy

2009

Inauguration of

new Ottabiano

logistics centre

2008

Opening of the new Padua

logistics centre

2007

Start of service to Maghreb

countries with establishment

of company in Morocco

2005

Air & Ocean

service implementation

2012

Company opening

FERCAM Tunisia

S.a.r.l.

in Tunis

2013

2015

Opening of the FERCAM

company Lojistik ve Nakliyat

Limited S irketi in Istanbul

2016

“Landbridge” - land

intermodal service

Europe -China

Doubling

of the plant

Logistics of Bologna

2017

Integration of

company branch

Artoni

2018

FERCAM establishes Joint

Venture with partners

Israeli Isline

Inauguration of

the HUB Logistics

Centre central Bologna

Integration of the

Gondrand business unit

removals, art and fairs


1981 1982

1986

1993

1994

First branch

abroad

(Munich, Germany)

Branch network

expands abroad

(Spain, Holland)

Acquisition of

Gondrand

S.N.T.

Integration of

Gondrand's collective

services into

Online connection of

the Italian Network

and introduction of

the barcode +

Tracking & Tracing

2004

Inauguration of the

new logistics center

in Milan (Rho)

2003

Partnerships with

Dachser

2001

Introduction of the

Company Train

1999

Opening of

new headquarters

in Bolzano

2000

Integration

logistics service

of warehouse

2019

Corporate participation

to BIOGAS WIPPTAL

Acquisition

of

Maimex

Rebranding of services

Fine Art and Fairs & Events

Start of

Emission-Free Project

Aquisition

Vinelli & Scotto

2021

Foundation of

FERCAM Echo Labs

Costitution FERCAM

Future Labs

3

DACHSER & FERCAM Italia

NewCo constitution

FERCAM


11

INTRODUCTION

SUSTAINABILITY NUMBERS 2023 - FERCAM

29.020

TRAINING HOURS

€ 1.068,1 million

REVENUE

CLIENTS’

REVENUE:

>21 MIL

MULTIMODAL KM

54% ITALY

46% ABROAD

1934

COLLABORATORS

57% MEN

43% WOMEN

27%

COLLABORATORS

WITH MORE THAN

10 YEARS OF

PERMANENCE:


78%

HVO VEHICLES

€ 3.896.745

CAPITALIZED

INVESTMENTS IN

INDUSTRIAL AND

COMMERCIAL

EQUIPMENT

1.692.801

N. OF WEBSITE

VIEWS

3544 Ton

PHOTOVOLTAIC

ENERGY CO 2

EMISSIONS

SAVED:

3705 MWh

PHOTOVOLTAIC

ENERGY

PRODUCED BY

FERCAM PLANTS

FERCAM


13

INTRODUCTION


FERCAM S.p.A AND THE FERCAM GROUP

FERCAM S.p.A.is part of the FERCAM Group, a leader in the sectors of freight transport and corporate logistics,

and is controlled by the company “FERCAM Holding S.r.l.” – the Group’s holding company.

The following participatory diagram shows:

- the companies of the FERCAM Group of which FERCAM S.p.A. is the parent company;

- the companies connected;


HOLDING

S.R.L.

60,76%

F HOLDING

S.R.L.

51%

49%

S.p.a.

LOGISTIK

GMBH

100%

100%

REAL

S.R.L.

52,41%

100%

NEDERLAND

B.V.

100%

FACTOR

SPA

100%

BELGIE

BVBA

100%

FUTURE LABS

S.R.L.

SERVICE

GMBH

100%

100%

LOGISTICS

LTD

LIC SPEDITION &

CONTAINER

LOGISTIK GMBH

TRANSPORTES

S.A.U.

100%

TRANS FERCAM

MAGHREB SARL

75% 74%

100%

100%

100%

FRANCE

SARL

ROMANIA

S.R.L.

TUNISIE

SARL

49,9%

100%

UKRAINE

TOV

JAPAN

CO LTD

26%

100%

SLOVAKIA

SRO

MAIMEX

INTERNATIONAL LTD

A CLASS

WORLD WIDE

100%

50%

100%

BULGARIA

S.R.L.

*

VINELLI & SCOTTO

S.R.L.

FERCAM CUSTOMS

S.R.L.

BIOLNG

BRENNER SRL

100%

100%

33,33%

100%

100%

AUSTRIA

GMBH

POLSKA SP.

Z.O.O

ECHO LABS SRL

IMPRESA SOCIALE

SYSTEM PLUS LOGISTIC

SERVICE GMBH & CO. KG

50%

100%

LOJISTIK VE NAKLIYAT

LIMITED SIRKETI

CEMAT

S.P.A.

HUPAC

S.P.A.

<20%

100%

100%

D.O.O.

BEOGRAD

SHPK

FINANCE

S.R.L.

VENTURES

S.R.L.

100%

SWEDEN

AB

(*this is a modification from the name social – act registered on 20/12/2023 (previously called STM Customs Clearance Transport Storage Srl)

FERCAM


15

INTRODUCTION


ORGANIGRAM

The FERCAM organization is structured

as described below and represented in the

organizational chart:

• Headquarters, which carries out

cross-functional functions and to which

the following offices belong: Personnel,

Administration, Finance, Budget and Tax,

IT, Quality, Environment and CSR, Legal,

Insurance and Compliance, Purchasing,

Health and Safety at Work, Property

Management, Customs Consulting and

Controlling.The Headquarters provides

support to all the companies of the group;

• Strategic Areas and Divisions that operate

in the different areas of expertise as described

in the next paragraph.

President

Managing

Director

Board of

Directors

Human Resources

Information Technology

Finance

Administration

Controlling

Purchasing

Legal & Insurance & Compliance

Budget & Taxation

Marketing & Tender

Facility Management

Quality, Environment & CSR

Prevention & Protection Services



In 2023 FERCAM operates in the various sectors of transport and logistics with specialized divisions.

FERCAM Transport Strategic Area, structured in:

• Transport Italy Division: provides full and partial load transport services on the road in Italy and transport

for trade fairs;

• Freight Management International Division: provides full and partial load transport services both by road

and intermodal throughout Europe;

Strategic Distribution Area: specialized in the management of national and international groupage shipments;

Logistics Division: specialized in managing the entire supply chain of customers;

Air & Ocean Division: supports customers in the import and export of goods to and from any port or airport.

Special Services Division: provides national and international moving services and art transport and transport

for trade fairs.

FERCAM S.p.A. provides all the above-mentioned services.

The other companies of the group operate by offering the following services:

Company Name

A CLASS WORLDWIDE

FERCAM REAL

FERCAM CUSTOMS SRL

FERCAM FUTURE LABS SRL


FERCAM FACTOR

FERCAM AUSTRIA GMBH

FERCAM LOGISTIK GMBH

FERCAM TRANSPORTES S.A.U.

Activities performed/processes

AIR TRANSPORT

FACILITY MANAGEMENT

CUSTOMS SERVICES

INNOVATION PROMOTION

RELOCATION

FACTOR SERVICES

TRASPORT

TRASPORT AND LOGISTICS

TRASPORT AND LOGISTICS

With reference to FERCAM, the market division is as follows:

2022 FERCAM S.p.A. 2023 FERCAM S.p.A.

2023 FERCAM Group

ITALIAN CUSTOMERS

75%

75%

54%

FOREIGN CUSTOMERS 25%

25%

46%

FERCAM


17

INTRODUCTION


The main sectors of reference are:

INDUSTRIAL

FAST MOVING CONSUMER GOODS (FMCG)

AUTOMOTIVE

CHEMICAL / PLASTIC

HOME SYSTEMS

FOOD & BEVERAGE

PAPER INDUSTRY

Services provided at FERCAM Group Level:

2022

2023

TRANSPORT

NATIONAL & INTERNATIONAL

DISTRIBUTION

AIR & OCEAN

LOGISTICS

Transports

Shipments

Teus per sea

KG per plane

Orders

437.849

5.808.512

23.494

5.326.634

453.298

5.809.067

20.199

4.809.656

1.118.678 1.037.129


Our network:

FERCAM


19

INTRODUCTION

SUSTAINABLE DEVELOPMENT GOALS - SDGs

AGENDA 2030 ONU AND OUR GOALS

At the end of 2015, the UN launched the new Agenda 2030, an action plan to achieve 17 strategic objectives

for sustainable development (Sustainable Development Goals or SDGs), signed by 193 countries including Italy.

The 17 sustainable development goals are divided into 169 specific targets and take into account the three

dimensions of sustainable development: economic, environmental and social. Every organization is called to

do its part to contribute to the achievement of the goals on a global and local scale.


OUR STAKEHOLDERS

Below we point out FERCAM’s reference stakeholders, highlighting the communication channels for each.

COLLABORATORS

• Ethical Code;

• Internal communication tools

(internal newsletter, house

organ, company intranet, social

network);

• Internal and external events

dedicated to employees;

• Company climate analysis;

• Training courses.

SHAREHOLDERS

• Financial Reports;

• Sustainability report.

LEGISLATOR, PUBLIC

ADMINISTRATION AND

CONTROL BODIES

• Ethical Code;

• Institutional documentation

CLIENTS

• Ethical Code;

• Periodic satisfaction surveys;

• Partnership development;

• Website, Social Network and

newsletter.

COMUNITY AND TERRITORY

• Partnerships;

• Interaction with the institutions’

representative bodies;

• Press releases;

•Internet website and Social

Network.

SUPPLIERS

• Ethical Code;

• Qualification process;

• Dialogue through meetings/

Surveys;

• Partnerships.

FERCAM


21

INTRODUCTION


APPROACH

FERCAM uses materiality analysis to identify and prioritize the issues that are most relevant to the organization

and our stakeholders.

Starting from the evaluation of the organizational context, the potential and actual impacts generated in

relation to the relevant issues were identified, evaluating their relative relevance and priority of action.

The identification of relevant topics and the assessment of their relevance was carried out considering:

• interviews/surveys involving internal and external stakeholders;

• risk/opportunity assessment performed by internal stakeholders;

• process of updating the corporate strategy which saw the inclusion of a strategic project dedicated to

sustainability.

CONTEXT ASSESSMENT

IDENTIFYING CURRENT AND POTENTIAL IMPACTS

ASSESSMENT OF SIGNIFICANT IMPACTS

PRIORITIZATION OF SIGNIFICANT IMPACTS

IDENTIFICATION OF PRIORITY THEMES

In particular, the analysis and evaluation models of relevant issues have been integrated with those proposed

by the B Impact Assessment (BIA) tool, which allows for an overall vision of the impact generated by the

organization and the initiatives launched.

The tool also allows for comparison with the “best practices” benchmark and supports the process of identifying

areas for improvement.

These areas of improvement also represented an input for the update of the 2025 Corporate Strategy.

The external stakeholders’ point of view was determined through analysis of the sector context, benchmark

analysis, involvement of experts and analysis of the suppliers’ and customers’ point of view thanks to the

participation of FERCAM within external working groups (Freight Leaders Europe, Freight Leaders Council,

Alice, ECTA, Contract Observatory Logistics of the Polytechnic of Milan) and positioning of FERCAM according

to the ESG Score.

Survey carried out every 2 years involving collaborators and a significant sample of external stakeholders were

taken into account: the most recent was carried out in 2022, the next one will be launched at the end of 2024.

Based on the outputs of the context analysis and the survey, the materiality analysis – impact table is presented

below, indicating for each impact the typology (positive/negative) and the relative significance.


MATERIAL

THEME

IMPACT

TYPE OF

IMPACT

SIGNIFICANCE

UN

SDGs

GHG

EMISSIONS

Emissions from the mobility of goods on the road.

Negative

Effective

Relevant

Adoption of low-emission fuels, fleet renewal and development

of intermodal transport.

Positive

Effective

Relevant

ENERGY

EFFICIENCY

AND

CIRCULARITY

HEALTH AND

SAFETY AT

WORK

Investments related to photovoltaic systems and energy

efficiency interventions.

Initiatives for waste reduction and raw material consumption.

Potential injuries.

Development of preventive and training actions through improvement

projects and management of near misses.

Positive

Effective

Positive

Efffective

Negative

Effective

Positive

Effective

Relevant

Moderate

Moderate

Relevant

SUPPLY

CHAIN

Impact of suppliers on safety and environmental aspects.

Development of good practices and promotion of principles

related to ESG issues in the Supply Chain.

Negative

Effective

Positive

Efffective

Moderate

Moderate

SUSTAINABLE

AND LOCAL

INNOVATION

PARTNERSHIPS

Development of partnerships and collaborations, channels of

comparison and communication for sustainable growth and

that allow for greater diffusion of innovation.

Reducing emissions.

Positive

Effective

Positive

Effective

Relevant

Relevant

EMPLOYEE

WELL-BEING

AND

DEVELOPEMENT

Improving worker well-being through an inclusive and

employee-enhancing work environment, including increased

skills and greater opportunities.

Positive

Effective

Relevant

CORPORATE

GOVERNANCE

AND

COMPLIANCE

Maintaining a robust governance and compliance system.

Potential events involving the supply chain.

Positive

Effective

Negative

Effective

Relevant

Low

QUALITY AND

EFFICIENCY

OF PROCESSS

Increase digitalization towards paperless processes.

Adoption of technologies for process efficiency.

Positive

Effective

Moderate

FERCAM


23

INTRODUCTION



In support of FERCAM’s constant commitment to pursuing the path towards sustainable development, and

aware that we too can support the achievement of these strategic objectives (see 2020 – 2025 strategy), we

have identified the following reference objectives, in line with the priorities defined by FERCAM and with

the material themes identified.

GOAL STRATEGIC PRIORITIES 2024 – 2025 AND KPI THEME REFERENCE

MATERIAL

Engaging employees and suppliers on health, safety and well-being.

Reduction of FI and SI indicators.

Health and safety at

work

Reach the total power of installed photovoltaic systems for a total of 4 MW.

Relamping interventions on all sites owned by the group

Increase the number of FERCAM sites equipped with electric vehicle refueling facilities.

Energy efficiency and

circularity

Strengthen staff skills improvement and talent development in line with the 2025 strategy,

promoting a corporate environment that values inclusion and diversity.

Training on sustainability issues involving 100% of employees.

Employee well-being and

development

Strengthen collaborations and partnerships with a view to contributing to innovate and

improve the future freight mobility system, focusing in particular on:

- HVO;

- Bio -LNG;

- fleet electrification, where applicable;

- testing on hydrogen and other alternative fuels.

Strengthen relationships on the ground through direct involvement of our stakeholders

and measuring the impacts created through these collaborations.

Engage suppliers in collaborative projects aimed at reducing environmental impact.

Sustainable and local

innovation partnerships

Quality and efficiency of

processes



Adopt a code of conduct for 100% of suppliers.

100% ESG supplier mapping and critical category definition.

Implementation of a self-assessment system on sustainability issues involving at least

25% of critical suppliers in 2024.

Supply chain

Corporate Governance and

Compliance

Increase the use of alternative fuels currently available (HVO, LNG, Bio – LNG).

Continue partnerships in the field of technological innovation and collaboration along the

entire supply chain, also promoting the development of intermodal transport.

Extension of HVO fuel use to the entire owned fleet of organization.

Carbon Footprint mapping with extension to Scope 3.

GHG emissions and

circularity



FERCAM


25

ENVIRONMENT

ENVIRONMENTAL SUSTAINABILITY AND INNOVATION


FERCAM


27

ENVIRONMENT


Aware of the important role of logistics and transport for the economy and society, FERCAM operates on the

market through:

• the adoption of technological solutions in order to optimize each phase of the process along the supply

chain, offering increasingly smart and efficient services;

• the search for freight mobility solutions that are consistent with the company mission and that allow for

a reduction in environmental impact, particularly in terms of CO 2

emission intensity.

Our company policy includes, with reference to the environment, the following commitments:

Optimize energy and raw material consumption and promote waste management aimed

at their reduction and reuse.

Monitor, evaluate and, where possible, reduce the impact of the activities carried out

on the environment, involving suppliers and customers.

Provide adequate training and information to its collaborators in relation to the activities

carried out.

Involve business functions at different levels and define measurable objectives.

Informing stakeholders about our performance.


In particular, our contribution to sustainability

is expressed through:

CONTRIBUTION

TO CULTURE

FROM THE

SUSTAINABILITY

CONTRIBUTION TO

INTERMODALITY

ENERGY AND

EFFICIENCY

STRATEGY OF

BUILDINGS

INNOVATION IN

MOBILITY

PARTNERSHIP FOR

MORE SUSTAINABLE

LOGISTICS

FERCAM


29

ENVIRONMENT


In order to guarantee the sustainability of its processes, FERCAM has adopted a management and systemic

approach based on the international standard ISO 14001, through which it has mapped its environmental

risks and impacts and defined monitoring tools and indicators.

Monitoring our environmental indicators represents the input for the annual review (and where necessary

updating) of the mapping of our environmental aspects and impacts, in order to reassess their significance.

This process is implemented as defined in the specific company procedure for the assessment and significance

of environmental aspects.

This activity is also carried out with the support of Business Intelligence tools, and through the analysis of

such data over time it allows on the one hand to reduce environmental impacts and the probability of harmful

events and on the other to use the available resources more efficiently.

As part of this approach, both the parent company FERCAM S.p.A. and FERCAM TRANSPORTES SAU have

obtained ISO 14001 certification.

The data relating to our environmental indicators are reported in the paragraph “Environmental Indicators”.

ENERGETIC

CONSUMPTION

PRODUCTION

WASTE

MAIN

ENVIRONMENTAL

IMPACTS

EMISSIONS

INTO THE

ATMOSPHERE

FUEL

CONSUMPTION



The FERCAM group places constant attention on the issue of sustainability and innovation in the transport

and logistics sector.

This attention translates on the one hand into orienting and investing to keep its fleet in line with the highest

industry standards and on the other into collaborations with external partners in order to develop or test

innovative solutions.

Starting in 2018, FERCAM began to make significant investments with the purchase of a first fleet of LNG

vehicles.

In 2022, a pilot project was launched on the fleet owned by FERCAM Italia for the use of ENI’s HVO, which

was consolidated in 2023, with the use of biofuel for 78% of the fleet of the companies covered by the report.

HVOlution is a biofuel produced 100% from renewable raw materials (pursuant to Directive (EU) 2018/2001

“REDII”). Hydrotreated Vegetable Oil (hydrotreated vegetable oil) is produced from raw materials of biogenic

origin (used cooking oils, animal fats, processing waste from vegetable raw materials), not in competition with

food or fodder crops and without palm oil. The use of this biofuel helps to substantially reduce CO2 emissions

in the transport sector. According to the conventional criterion of Directive (EU) 2018/2001 “REDII”, the

reduction of CO 2

eq emissions from HVO biofuel along the logistics-production chain in 2023 is between 60%

and 90%, compared to the reference fossil mix (i.e. 94g CO 2

eq/MJ), depending on the raw materials used for

its production.

The reduction in emissions must be considered throughout the life cycle, therefore considering that the raw

materials used are all of biogenic origin and mainly derived from processing waste and residues: this is a circular

economy applied to the mobility transition.

The composition of the fleet by fuel type with reference to the companies of the group being reported is as

follows:

• Electic: 1%

• Diesel Euro 6- Euro 5EEV (Enhanced Environmentally Friendly Vehicle): 4%

• Lng/Methane: 17%

• HVO: 78%

In 2024, the company will continue with the renewal of its fleet and the extension of the use of HVO to the

entire fleet currently operating on diesel.

In recent years, FERCAM has launched several collaborative projects to contribute to the transition towards

carbon neutral solutions, seeking the most appropriate technological and environmental solutions for

short-range and long-range transport.

FERCAM


31

ENVIRONMENT


In particular, in 2021 an agreement was signed with CNR-ITAE for consultancy on the design and construction of:

• zero emission vehicles BEV (Battery Electric Vehicle) and Hydrogen FCHEV (Fuel Cell Hybdrid Electric Vehicle);

• renewable energy source production plants;

• storage and distribution of alternative fuels (EE – Green Electricity / H2 – Green Hydrogen).

The research study results were completed in 2021.

In 2022, a collaborative paper on this research was also published and made available on the IEEE Xplore

platform at the following link: Technical and Environmental Assessment of Hydrogen-Diesel Light-Duty Truck

Retrofit | IEEE Conference Publication | IEEE Xplore

In November 2023, FERCAM took delivery of the first example of the new 100% electric eActros 300 City

Tractor available on the Italian market.

The vehicle, which will be produced in series from 2023 in the tractor version with a gross vehicle weight of

up to 40 tonnes, is designed specifically for short- and medium-distance transport. The e-truck is based on the

same technology as the eActros 300 semitrailer and has three battery packs each with an installed capacity

of 112 kWh, which enable a range of up to 220 km.


Other projects are also ongoing, which are developed in partnership with suppliers or research institutions,

aware of the fact that only the development of collaboration networks can lead to the necessary technological

and social progress to contribute significantly to the achievement of the SDGs of the UN Agenda 2030 and

the European Green Deal.

FERCAM


33

ENVIRONMENT


BIO LNG PROJECT

Since September 2020, FERCAM has been taking part in a project relating to the production of BIO LNG:

together with other South Tyrolean companies, FERCAM has signed a shareholding agreement in BIOGAS

Wipptal.

Biogas Wipptal, based in Val di Vizze, was founded in 2008 by 62 members with the aim of producing fertilizers

and biogas for electricity by reusing livestock effluents from dairy farms.

Thanks to this new agreement and after appropriate adaptation and reconversion work, Biogas Wipptal will start

producing Bio LNG for automotive use (liquid natural gas produced from biomass) at its plant in Val di Vizze.

For FERCAM it represents a global investment in sustainability and in compliance with the principles of the

circular economy that favors low-impact, fair and high social value production processes.

Production started in 2022 and reached full capacity in 2023: 627.1 tons of bio-LNG in total.


EMISSION FREE DELIVERY PROJECT

EMISSION FREE - DELIVERY project involves the conversion of the diesel and LPG vehicle fleet with electric

and methane vehicles.

This project was launched as a pilot project at the Rome branch, which was joined by our transport service

providers from the Rome branch, for deliveries arriving in Rome from national and international territory and

delivered to the areas of competence for the last mile distribution service from the Rome branch. The vehicles

are recharged at the Rome branch which is equipped with a photovoltaic system.

The Project was conceived with WTW Well -to-Wheel logic, that is, taking into account the entire life cycle

of the vehicle (LCA Life- Cycle -Assessment) and the methods of production, transport and distribution of

fuel and electrical energy.

The pilot project, launched at the Rome branch, was extended in 2022 and 2023 to other branches in Italy; at

the end of 2023, the branches of the network equipped with local electric charging systems are 13: Bolzano,

Rome, Como, Padua, Carpiano, Bologna, Trento, Turin, Rho, Reggio Emilia, Vignate, Vicenza, Cuneo.

The extension project will continue in 2024.

From April 2023, data relating to vehicle charging will be monitored via a web platform. The electrical energy

supplied for vehicle charging in the period April - December 2023 is equal to 30.795,85 kWh.

FERCAM


35

ENVIRONMENT


INTERMODALITY

In 2023, FERCAM carried out over 23.000 intermodal transports, with benefits in terms of the number of

vehicles circulating on the roads, consumption of energy resources and in particular CO 2

emissions: the

intermodal system allows on average a reduction in CO 2

emissions of 55% compared to road transport.

21 million kilometres have been travelled and emissions of over 39.000 tonnes of CO 2

have been avoided

(calculation developed using the tool EcoTransIt) .

Thanks to its location within the ceramic district, the Sassuolo branch supports a share of the export transport

of ceramics from Sassuolo to Germany/Benelux, and the import of raw materials (clay) from the Frankfurt area

(Germany) to the ceramic producers in Sassuolo.

The traffic managed by the Sassuolo branch is carried out via intermodal transport for 100% in import and

for approximately 50% in export: this logistics solution has significant advantages in terms of environmental

sustainability and road safety.

The map shows the routes managed via intermodal.


FERCAM


37

ENVIRONMENT

FACILITIES

Facility management strategy supports the pursuit of the commitment to a rational and efficient use of natural resources

and the mitigation of our impacts.

This strategy applies to both owned and rented structures, and can be traced back to the following intervention guidelines:

1. smart technologies (e.g. LED lighting systems with home automation);

2. renewable sources;

3. plant optimization;

4. support for electric mobility, through the installation of local electric charging systems.

Based on this strategy:

• monitoring and analysis of energy consumption is implemented for each site, ensuring the correct functioning

and setting of heating and cooling systems. Such monitoring allows for the timely identification of any anomalies

in consumption and the adoption of targeted energy efficiency and saving interventions;

• where possible, new branches are equipped with heat pump technology combined with a photovoltaic system

and LED lighting system.

Energy consumption in the real estate sector is related to:

1.

electricity for lighting and heating of

offices and energy for logistics warehouses

and external areas

91%

2.

other sources for office heating

9%

In particular, with reference to the Italian FERCAM branches owned by the Group, at the end of 2023:

PHOTOVOLTAIC SYSTEMS

• total power of 3,679 MW

• photovoltaic energy produced in 2023: MWh 3.705;

• photovoltaic energy produced and self-consumed in 2023: MWh 1.565.

Kwh produced and Kwh are reported below self-consumed at FERCAM plants:

Investments in photovoltaic systems have made it possible to bring about a collective benefit in terms of reductions


in CO 2

emissions equal to 3.544 tons in the three-year period 2021-2023 (Source: Emission factors for the

production and consumption of electricity in Italy – reference period 1990 – 2022 - - ISPRA) .

3.500.000

3.705.025

3.000.000

2.991.899

2.500.000

2.000.000

1.500.000

1.000.000

1.617.324

1.002.682

1.594.618 1.565.379

500.000

0

KWh PRODUCED

KWh AUTOCONSUMED

LED LIGHTING SYSTEMS:

2021 2022 2023

90% of the Italian branches owned by the group are equipped with LED lighting systems, and the goal for the next

few years is to carry out relamping interventions on the other sites in order to reach the 100% target by 2024.

With reference to FERCAM TRANSPORTES SAU, out of a total of 10 branches, 50% of the branches are

equipped with LED lighting systems.

The following map represents the distribution on the Italian territory, considering both owned and leased

branches:

• branches with photovoltaic system;

• branches with LED lighting system.

In addition to reporting the plants active as of 31/12/2023, the 2024 projects are also reported in order to

achieve the objectives described above.

FERCAM


39

ENVIRONMENT

FACILITIES


FERCAM


41

ENVIRONMENT

FACILITIES

WATER RESOURCES MANAGEMENT

The main use of water resources in all FERCAM sites is exclusively connected to health uses, as office and

logistics activities are carried out.

The Bolzano workshop site deserves a special mention, equipped with a vehicle washing system.

In order to reduce water consumption, a purification system with a water recovery system has been installed at

the washing plant: for each wash, on average 80% of the water used comes from the purification and recovery

process and only 20% is water taken from a well.

The withdrawal of water from wells is carried out in accordance with the provisions of the concession issued

to FERCAM S.p.A. by the Autonomous Province of Bolzano – Water Resources Management Office.

The purification system serving the washing plant of the Bolzano workshop is a biological washing water

treatment system, which allows to eliminate the use of chemical products.


FERCAM


43

ENVIRONMENT

PERFORMANCE MONITORING

In order to monitor its social and environmental

performance, FERCAM (Group) has been a member

of Ecovadis (Supplier Sustainability Ratings) for several

years .

Furthermore, the parent company FERCAM S.p.A. also

adheres to Sedex (Supplier Ethical Data Exchange)

and since 2019 has adhered to the SMETA protocol

(Sedex Members Ethical Trade Audit) and the Ethical

Trading Initiative Base Code (ETI Base Code), an

internationally recognized code of labor practices

based on the conventions of the International Labour

Organization (ILO).

ECOZERT Certification

In 2023 FERCAM Austria received the EcoZert sustainability certification

from Creditreform Österreich. The frequency of the audit is annual.

In May 2022, at our headquarters in Bolzano, we

underwent an audit by a third party to verify the

SMETA protocol requirements. The audit is repeated

every 3 years.

SMETA is a social audit procedure, which aims to

evaluate responsible supply chain activities, including

labor rights, health and safety, environment and

business ethics.

FERCAM joins the Network “The Climate Pledge”: the

goal is to reach net zero carbon emissions by 2040

with the reduction of emissions related to Scope 1,

2 and 3.

This recognition reflects the constant commitment to excellence in various

aspects:

• Achievement of a significant reduction in the use of resources

• Progress in social responsibility initiatives

• Demonstration of impeccable business conduct under current leadership

• Maintaining a credit score above 299 and a rating

budget that exceeds CR11


Safety & Quality Assessment For Sustainability

FERCAM carries out transport of dangerous goods thanks to a modern and adequately equipped fleet and

constantly trained personnel.

As required by EC Directive 96/35, at the sites where applicable, FERCAM has appointed its own DGSA

(Dangerous Goods Safety Advisor), i.e. professional figures who have the task of promoting actions to facilitate

the performance of activities in compliance with the regulations and in optimal safety conditions.

The training of FERCAM staff is divided into:

• non-travelling staff training: internal training provided by the DGSA consultant;

• travelling personnel training: training provided by an external body with a final theoretical exam, upon

passing which the ADR professional training certificate is issued. This certificate must be renewed every

5 years and is mandatory for driving vehicles transporting dangerous goods under the ADR regime.

FERCAM also requires its transport and handling suppliers to provide certification of specific training relating

respectively to the transport and handling of dangerous goods and to the management of possible emergencies

related to the same.

In order to manage their processes, FERCAM S.p.A., FERCAM LOGISTIK GMBH and FERCAM TRANSPORTES

SAU have obtained accreditation for the sites specified

below in accordance with the SQAS (Safety & Quality

Assessment for Sustainability) standard, which is

renewed every 3 years.

• FERCAM SPA – Bolzano: Score 2023: 84%;

• FERCAM LOGISTIK GMBH – Bruehl: Score 2021: 97%;

• FERCAM TRANSPORTES SAU - Castellbisbal: Score

2023: 57%.

The SQAS accreditation scheme is developed by

CEFIC, the European Federation of the Chemical

Industries. It is an attestation required by many companies operating in the chemical sector, as it represents

a support for companies in the process of selecting logistics service providers and in defining improvement

actions.

The SQAS system assesses the quality, safety, environmental and social performance of logistics service

providers and distributors of chemical products through audits carried out by independent assessors using a

standard questionnaire.

FERCAM


45

ENVIRONMENT


ENERGY INTENSITY AND GHG EMISSIONS

FERCAM’s energy consumption is represented by approximately 95% of fuel consumption, as well as the raw

material used for transport, and energy consumption and is related to:

• fleet fuel (diesel, LNG, HVO);

• company car fleet fuel (diesel, petrol, CNG);

• warehouse and office lighting (electricity purchased from the grid and renewable).

The remaining share is represented by the energy sources used for heating (methane gas, district heating).

With reference to the year 2023, the reduction in electricity consumption is linked to efficiency interventions

on plants in Italy, while that linked to diesel consumption is linked to an increasing share of LNG / HVO vehicles

within the group’s fleet.

In order to provide a comprehensive overview of the fleet, the entire corporate fleet of the group is included.

Bio LNG and HVO is particularly noteworthy.

The parameters taken as reference for the tep / Gj calculation are those indicated by the website em.fire-italia.org.

The trend in consumption is shown below comparing the two-year period 2022 – 2023.

ENERGY COMSUMPTION (GJ)

400.000

350.000

300.000

250.000

ELECTRICITY

HEATING

CARS FLEET

TRUCK FLEET

200.000

150.000

100.000

50.000

0

2022

2023


In order to further reduce the impact in terms of CO 2

emissions, in 2023 the projects related to the installation

of photovoltaic systems and LED lighting continued as described in the chapter relating to facilities.

Greenhouse gas emissions are also related to energy consumption (Greenhouse gases - GHG).

The following graph shows Scope 1 and 2 of the companies included in the reporting perimeter as described

in the methodological note for both 2023 and 2022 in order to have a comparison over the two-year period.

It should therefore be noted that these data are not comparable with data from previous years and that the

scope does not include all the companies in the group.

Reporting will be extended to all group companies by 2026.

• Scope 1 emissions are direct emissions, specifically those related to the fuel consumption of the company

fleet, company cars and heating sources.

It is included in order to give a complete overview of the fleet.

The reduction in GHG emissions over the last year benefits in particular from the increased use of

sustainable fuels (Bio LNG, HVO);

• Scope 2 emissions are indirect emissions from energy consumption, in this specific case those related to

electricity.

The reduction in GHG emissions over the last year benefits in particular from investments in photovoltaic

systems made by FERCAM S.p.A., and the related increase in photovoltaic energy production.

The Scope 2 reduction also benefits from the reduction of the gCO 2

/kWh emission factor from 2022 to

2023 for Italy.

SCOPE 1 - TON CO 2

e

2023

2022

0 5000 10000 15000 20000 25000

SCOPE 2 - TON CO 2

e

2023

2022

0 500 1000 1500 2000 2500

FERCAM


47

ENVIRONMENT


WASTE MANAGEMENT

FERCAM constantly monitors the production and management of waste related to its service delivery cycle.

The waste produced by our Italian sites and foreign subsidiaries included in the perimeter is mainly linked to

office and warehouse activities, typically:

WASTE ORIGIN

WASTE TYPE

OFFICE ACTIVITIES

WAREHOUSE ACTIVITIES

PAPER

PLASTIC

UNDIFFERENTIATED

ELECTRICAL AND ELECTRONIC EQUIPMENT

TONER

NEON

PAPER AND CARDBOARD PACKAGING

PLASTIC PACKAGING

MIXED PACKAGING

WOODEN PACKAGING

For waste produced by offices, separate waste collection is promoted and encouraged at all sites.

In particular, Austria and Germany produce waste that is sent to the municipal collection system and therefore

is not included in the reporting shown in the graph below.

With reference to the workshop activity of FERCAM S.p.A., mechanical carpentry activities are carried out

which are related to the production of specific waste and in particular: iron and steel and used tyres.

Waste management both in Italy and abroad takes place in compliance with the provisions of national legislation,

selecting regularly authorized service providers for all reporting companies.


Below are the data of the main types of waste managed by FERCAM S.p.A. (expressed in tons), which attests

a reduction of 3% in 3 years.

3500

3000

2500

2000

2078 2135

2.073

1947 1950

1867

1500

1000

500

468 378

437

0

PAPER AND CARDBOARD

PACKAGING

WOODEN

PACKAGING

MIXED PACKAGING

2021 2022

2023

With reference to foreign companies, the distribution for 2023 is shown below.

For the year 2023 the composition between hazardous and non-hazardous waste is as follows:

Type of produced waste (tons)

0,32%

2,58

not dangerous

5,34

mixed/plastic

packaging

dangerous

wood

99,68%

Overall, 99% of the waste was sent for recovery.

12,07

paper and

cardboard

FERCAM


49

ENVIRONMENT


ENVIRONMENTAL INITIATIVES

• Creation for each branch in Italy of a company notice board on issues related to Quality, Environment

and Safety through which to disseminate good environmental practices, with particular reference to energy

consumption and waste management.

• Through the company newsletter and the company intranet we want to raise awareness among our

collaborators on environmental and sustainability issues and contribute to increasing individual awareness of

the environmental and social impact of their activities.

• Sending dedicated communications via email to raise awareness among collaborators regarding: energy

resource consumption, attention to temperature management in the office both in summer and winter, waste

management.

• Collaboration with the social enterprise FERCAM Echo Labs in order to spread experimental and innovative

practices on the territory, for interventions guided by social, ecological and environmental objectives and in

particular, with reference to the theme of recycling, reuse, and the development of a virtuous and circular

economy.

Collaboration with FERCAM Echo Labs saw a positive social impact in 2023 with the overall involvement of

almost 1000 people:

- FERCAM Echo School Project: 27 volunteers (9 of which FERCAM) – 669 students;

- Workshops Festival of Two Worlds: 130 participants;

- FERCAM Rom-E Village Workshops: 150 participants;

- Team Building FERCAM: 21 participants.

• Stakeholder engagement through promotion and awareness-raising towards suppliers to encourage the

adoption of means of transport with a lower environmental impact (in particular methane and electric vehicles).

• Stakeholder engagement through FERCAM blog and social networks.

• Awareness raising activities towards the use of resources and intensification of the digitalization of processes.

• FERCAM S.p.A. buys FSC paper.

• Where possible we use remanufactured toners for our printers.


FERCAM


51

ENVIRONMENT


RECRATE PROJECT

“REcrate” project aims to upcycle the crates used for transporting works of art, transforming them into

an opportunity for sustainable development. “REcrate” is not limited to the proposal of reusing wood for

the production of new transport crates that are perfectly compliant with regulations, but with a reduced

environmental impact.

Thanks to FERCAM Echo carpentry Labs, the project also has a strong social impact, offering job opportunities

to vulnerable categories such as political refugees and disabled people. The recycling of the crates also leads

to the recovery of other packaging materials, such as Ethafoam, further contributing to the sustainability of

the project.

The project won the “Logistics of the Year 2023” award for innovation in the field of environmental and social

sustainability.


REGUSTO PROJECT

In order

+

to strengthen its commitment to social responsibility,

in 2023 FERCAM activated the collaboration with Regusto.

Through this collaboration, FERCAM aims to facilitate the

meeting between its customers and verified non-profit

organizations, creating a direct channel for the donation of

unused or excess goods.

Un nuovo accordo per ridurre lo spreco e convertirlo in valore

The system not only reduces waste, but actively promotes the development of a truly circular economy, allowing

FERCAM customers to contribute to reducing environmental impact and supporting communities in need.

aziende

clienti

The Regusto platform connects businesses and non-profit organizations to manage product stocks and uses

blockchain technology to ensure digitalization and traceability of economic and product flows, monitoring

and certifying the positive social and environmental impacts generated.

For more information, see the website

www.regusto.eu.

COME FUNZIONA?

FERCAM fornisce il

report degli stock a

magazzino

FERCAM

propone una

soluzione!

i Clienti valutano se ci

sono eccedenze

Oh no!

Abbiamo uno stock di

260.000

OMOGENEIZZATI

a rischio spreco!

Grazie all'accordo con Regusto

i prodotti vengono donati

Enti non-profit li

distribuiscono a

persone bisognose

La piattaforma calcola

in automatico gli PESO CO 2 ACQUA PASTI RISPARMIO

INDICI CSR

FERCAM

Che il Cliente

può inserire nel

proprio Bilancio

di Sostenibilità


53

SOCIAL

PEOPLE AND THE TERRITORY


FERCAM


55

SOCIAL

OUR COLLABORATORS

The 2025 FERCAM corporate strategy focuses on projects and actions relating to the management and development of

human resources.

In 2023 the projects developed had the following focuses:

• the continuation of the path of development of managerial skills, on the definition of leadership (Leadership Excellence Academy);

• mapping project, analysis and definition of a skills development plan for middle and top management roles (Talent Development);

• digitalization and systematization of the training needs detection and training delivery process;

• corporate climate analysis project (with Great Place To Work) for FERCAM S.p.A.

STAFF SELECTION PROCESS

In human resources management, FERCAM considers the process of selection and placement of personnel to

be crucial and for this reason the activity is carried out in all companies by dedicated personnel.

In particular for FERCAM S.p.A. the office also includes collaborators specialized in work psychology.

For each role present in the company there is a profile of skills (technical and behavioral), which is used during

selection interviews to choose collaborators in line with what is sought.

Definition

of desired

profile

CV

Screening

Telephone

interview

Interview

with area

manager

HR

interview

Behavioral

questionnaire

The selection, placement and development processes of collaborators are aimed at ensuring non-discrimination

and guaranteeing equal opportunities in professional development, basing them exclusively on professional

skills and levels.

We also favor permanent contracts and aim to invest in people and professional growth in order to build

loyalty with our collaborators. In line with our internal policies, future new collaborators are required to share

and sign the Code of Ethics and the privacy policy for the processing of personal data.

The graph on the side shows the overall percentage of permanent contracts considering all the reporting

companies and is represented in the following graph.

Considering only Italian companies, the percentage of permanent contracts rises to 95%.


Indefinite term

Fixed term

93% 07%

As of 31/12/23, the total number of employees of the reporting companies is 1.934, while the turnover rate for Italian

companies has gone from 10,19% in 2022 to 5,8% in 2023.

For foreign reporting companies, the turnover rate will be reported starting from next year as the data is not comparable.

From a contractual point of view, with reference to FERCAM S.p.A. all collaborators are covered by the National

Collective Labour Agreement for Transport and Logistics.

By company policy, the minimum level provided for by the relevant CCNL is not assigned.

FERCAM Future Labs Srl, to date, has no subordinate collaborators.

Below is a detail of the CCNL applied for Italian companies:

FERCAM S.p.A.

A CLASS WORLDWIDE

FERCAM CUSTOMS SRL

Trasport & Logistics - last renewal 18/05/2021


FERCAM REAL

FERCAM FACTOR

Trade & Tertiary 22/03/2024

Where applicable, the National Collective Labour Agreement for Industry Managers is also applied.

Finally, we are careful to combine the interests of the company with those of our collaborators and we maintain a

good dialogue with the unions. We believe that with a good relationship between the parties we can better plan the

activities of providing our services and guarantee the rights of our workers.

With reference to the foreign companies reported, all collaborators are covered by the National Employment Contract

of the country of reference.

Therefore, 100% of the employees are covered by collective bargaining.

Attendance management and payroll processing are carried out internally by the HR offices for Italy and Germany,

and with the support of external companies for Spain and Austria.

FERCAM


57

SOCIAL

OUR COLLABORATORS

The trend in the composition of collaborators by age and gender is as follows:

18-30

31-50

>50

208

784

433

(*) includes Italian subsidiaries

(**) includes foreign subsidiaries included in the scope

2021

FERCAM SPA

2022

REPORT SCOPE*

274

737

484

2023

REPORT SCOPE**

478

865

591

Divided as follows for 2023:

18-30

31-50

>51

ITALIAN COMPANIES

278

739

535

FOREIGN SUBSIDIARIES

INCLUDED IN THE PERIMETER

200

126

56

Composition of collaborators by gender:

2021

FERCAM SPA

MAN 854 861

WOMAN 599 634

TOTAL 1453 1495

(*) includes Italian subsidiaries

(**) includes foreign subsidiaries included in the scope

2022

REPORT SCOPE*

1103

831

1934

2023

REPORT SCOPE**

Divided as follows for 2023:

ITALIAN COMPANIES



MAN 900 203

WOMAN 652 179

The logistics and transport sector has historically had a greater male presence, due to the fact that drivers

are mainly men, but we can note that the rate of female presence has increased compared to previous years,

reaching 43% in 2023, reporting a plus 1% compared to 2022.


With reference to 2023, the gender composition by age group in Italy is shown below:

500

400

300

348

391

365

200

100

134

144

170

0

18-30 31-50 >51

F

With reference to 2023, the gender composition by age group of foreign subsidiaries included in the scope

is shown below:

500

400

300

M

200

100

0

93

107

59

67

27 29

18-30 31-50 >51

F

M

For FERCAM S.p.A., with reference to the contractual classification of collaborators, the distribution by gender

and age in 2023 is reported as follows:

MANAGERS | EXECUTIVES EMPLOYEES WORKERS | DRIVERS

MAN 149 626

WOMAN 37 615

125

-

With regard to foreign subsidiaries, from the next financial statement it will be possible to have the aggregate

breakdown by gender and classification, as the data is not comparable to date.

FERCAM


59

SOCIAL

OUR COLLABORATORS

From the point of view of the origin of the collaborators, the majority of them are of Italian nationality:

ITALY


58 INCLUDED IN THE PERIMETER

EXTRA UE 66 73

UE 1486 309

Focusing on the personnel hired and terminated in 2023, the data by company is reported:

100

80

AGE | GENDER NEW HIRES ITALY

60

40

20

0

58

52

43

38

20

2

18-30 31-50 >51

F

M

100

AGE | GENDER OF NEW HIRES FROM FOREIGN SUBSIDIARIES


80

60

40

47 56

20

0

18

22

1 4

18-30 31-50 >51

F

M


100

AGE | GENDER TERMINATED WORKERS ITALY

80

60

40

20

33 25 28

41

17

37

0

18-30 31-50 >51

F

M

100

AGE | GENDER OF DISCONTINUED FOREIGN SUBSIDIARIES


80

60

40

35

44

20

0

16 12

00 6

18-30 31-50 >51

F

M

FERCAM


61

SOCIAL

HR MANAGEMENT

Personnel management involves the following actions:

• promote involvement and dialogue with collaborators;

• provide the tools needed to do your job to the best of your ability;

• protect the health and safety of employees;

• provide training and professional growth opportunities;

• communicate company strategies and news.

The group’s foreign companies independently manage personnel management and training and growth plans.

In recent years, in order to strengthen coordination and with a view to exchanging best practices, a group HR

Network has been established, which meets periodically.

For 2023, the topics covered included the following in particular:

- TRAINING: training catalogue, onboarding process;

- RECRUITING: selection process management and tools available;

- INTERNAL EVENT: organization of Welcome Day for new hires, organization of events during Christmas,

organization of team building.

COLLABORATOR ENGAGEMENT

There are numerous tools and initiatives promoted in order to encourage dialogue and consultation with

collaborators and to disseminate company strategy and values. The following are particularly highlighted:


INITIATIVES FOR NEW HIRES

New WELCOME box (the objects inserted support a circular and sustainable economy) the aim is to

warmly welcome new collaborators and convey the commitment that FERCAM has for sustainability

initiatives with a view to continuous improvement.

Initial training: to be carried out within the first 15-20 days of hiring with the aim of providing tools

and information for a better onboarding in the company. In this phase, new collaborators are provided

with basic and general information.

“Onboarding” project: at the end of 2023, the “Onboarding” project: pilot project for introductory

training for some professional profiles at the Bolzano office was launched at FERCAM S.p.A.

Based on this project, new hires receive upon joining the company a detailed onboarding plan prepared

by the HR office in collaboration with the manager of new employees, which details the onboarding

topics, timing, training locations and mentor (who will train them on that specific topic).

The aim of the project is to provide new hires with well-defined, complete and exhaustive training

on all company processes, so that they can easily and effectively develop the skills required by the

company role.

The aim is to consolidate the pilot project in 2024, and then extend it to other profiles.

At FERCAM S.p.A., specific introductory training called “SALES introductory training” is provided to

collaborators who will be hired with commercial roles.

WELCOME DAY: event aimed at new hires. The goal is to inform new hires, create engagement and a

sense of belonging to the company.

FERCAM


63

SOCIAL

HR MANAGEMENT

INITIATIVES FOR ALL COLLABORATORS

The aim is to encourage the aggregation and active participation of collaborators at the level of individual branches

and between branches.The main initiatives are listed below:

Personnel News: periodic communication with the aim of informing collaborators;

Branch initiatives: initiatives are promoted at individual branches to encourage mutual understanding

and to spread team spirit (e.g. lunch lottery, branch/area team building, etc.);

Wellness Month provided upon return from summer holidays. “Learning Lunch” style training courses

were offered and initiatives were launched for collaborators;

Informational initiatives on the occasion of Women’s Day;

Let’s celebrate “World Safety Day”: discover the best branches of the year and answer the quiz to win

FERCAM gadgets!

50 % of the employees participated in the initiatives listed above.

CORPORATE EVENTS

To strengthen the sense of belonging and to share strategies and projects, annual conventions are organized

that involve a different target of collaborators based on their relative focus.

These conventions can be cross-functional and involve top and middle management, or divisional, i.e. only

the collaborators of a specific division.

In 2023 we reintroduced in-person events, including in particular:

INFORMATIVE FOCUS:

• Management Convention (February 2023)

• Distribution Quality Event (May 2023)

• Management Team (September 2023): sharing results and aligning on the state of the art of projects;

• Mid-year divisional meetings.

AGGREGATIVE FOCUS:

• ASM DAY ONLINE: event dedicated to all ASMs (Goods Safety Officers) of FERCAM S.p.A. branches;

• FERCAM CHAMPIONS LEAGUE (September 2023): sports tournaments for employees;

• OKTOBERFEST (September 2023)


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TRAINING AND DEVELOPMENT OF OUR COLLABORATORS

Staff is a fundamental resource and for this reason training courses play a primary role.

The company has a team dedicated to training, which works closely with the staff selection and placement team.

In particular, in FERCAM S.p.A. we adopt a dedicated software for Human Capital Management, in order to:

• digitize training processes, such as the identification of training needs;

• assign training courses that are mandatory by law (e.g. workplace safety) or by job description to individual collaborators;

• monitor the implementation of both mandatory and optional training courses.

Starting from a specific analysis of the company’s training needs, FERCAM S.p.A. has developed and proposed a training

catalogue with an offer dedicated to the development of technical, IT and behavioral skills, as foreseen by our skills

dictionary.

Most of the courses on behavioral skills have been developed on the basis of the definition that FERCAM has given to

the skill that is the object of the course.

The 2023 training catalog has been shared with all collaborators and published in our Learning Management System

(LMS). All collaborators have the opportunity to choose, in agreement with their manager, the courses of interest, by

registering digitally through the LMS portal which includes over 50 training proposals, divided into the following areas:

• Onboarding

• Languages

• Informatics

• Leadership

• Performance

• Performance Focused On Sales

• International

• Technical Skills


0,0,20,40,60,81,0

There are 3 main new features in the 2023 Training Catalogue:

1. A specific section dedicated to courses on the topic of leadership (6 training proposals in total). This section is dedicated

to managers and aims to offer additional concrete tools to all colleagues who manage a team or who are undertaking a

growth path that will lead them to manage a team (e.g.: techniques for conducting interviews with their collaborators;

tools for stimulating the thinking of collaborators; management of the delegation process, etc.). The topics that are

addressed in the Leadership training proposals were in line with what was proposed in the three-year macro project

Leadership Excellence Academy.

2. Regarding the Leadership Excellence Academy project, the year 2023 marked the start of the 2nd year of the project,

bringing with it some important innovations. To further stimulate curiosity and involvement, the 230 managers involved

were given the opportunity to live a real “learning experience”, organizing all the training days directly in the classrooms of

the Bocconi University Campuses in Milan and Rome. Furthermore, 2023 saw the start of the 1st year of the Leadership

Excellence Academy project for a group of 32 new managers.

3. A larger section of International courses, that is, open to all of FERCAM (Italy and abroad) and taught in English, with

mixed classes.

With the year 2023, some training courses were delivered by re-proposing the physical modality and, where not possible

due to distance limitations between branches, the online and hybrid modalities were maintained.

Overall, the training described in the following graph was provided for FERCAM S.p.A. in 2023

Safety

Linguistics

Informatics

Technical skills

Performance -

focus sales

Performance

Managerial/

Leadership

Onboarding

481

870

2023

1247

1230

TRAINING HOURS BY THEMATIC AREA 2021-2023

1517

2397

2837

2766

3171

475

818910

2957

2247

1371

6156

6138

495

1409

193

108

0 1000 2000 3000 4000 5000 6000 7000

3826

4134

5163

2022 2021

An average of 14 hours of training per person was provided, excluding specific training for drivers, for which

please refer to the next paragraph.

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TOTAL TRAINING HOURS YEAR

2023

21.690

(excluding training in the field of workplace safety)

The following graphs show the distribution by thematic area:

TRAINING BREAKDOWN BY THEMATIC AREA

120

100

80

60

40

29%

47%

14% 13%

61%

63%

SAFETY

TECHNICAL AREA

BEHAVIORAL

TECHNICAL AREA

SPECIFICATION

20

0

24% 25%

24%

2021 2022 2023

WHERE:

• the “Technical and Behavioral” area includes the following training courses: Managerial, Leadership,

Performance, Sales, Linguistics, Onboarding;

• the “Specific Technical” area includes the following training courses: IT, ADR, Customs, Regulations, training

for new management systems.


It is reported below:

• the distribution of training hours by gender for 2023, which certifies an equal distribution with respect to

the distribution of the employee population.

• the distribution of training hours by category.

DISTRIBUTION BY GENDER

% BY WORKER QUALIFICATION

41%

59%

56% Men

45% Women

68% Managers

32% Employees

TRAINING OF FERCAM ITALIA DRIVERS

The training of travelling personnel is carried out with a five-year planning, considering, in addition to the

frequency required by law, the following parameters: frequency required by voluntary standards adopted by

FERCAM; adoption of new technologies (e.g. LNG vehicles); updating of operating instructions/Driver’s manual.

The training provided by FERCAM in the period 2019-2023 is detailed below:

ADR

ECO TRAINING

DRIVING AND REST TIMES

LOAD SAFETY

JOB SAFETY

DRIVER’S MANUAL

SAFE DRIVING

763

22

240

33

909,75

81

57

In 2023, 285 hours of training were provided, involving 88 drivers.

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In addition to the training provided by FERCAM, each driver must obtain and renew their Driver Qualification

Card (CQC), as required by EC Directive 2003/59 which requires a minimum of 35 hours of training to be

completed every 5 years.

As a support tool in the activities of drivers, for over 15 years FERCAM has prepared the Driver’s Manual,

which contains aspects that go beyond regulatory requirements or those related to company procedures. This

manual is periodically reviewed and, where necessary, updated and integrated.

The last revision was issued in December 2022.

FOREIGN CONTROLLED COMPANIES FALLING WITHIN THE REPORTING SCOPE:

A total of 7.041 hours of training were provided, including driver training, for an average number of training

hours of 18.

The following graph shows the distribution by thematic area:

86% Technical

and Behavioral

14% Safety

Specific

61% Men

39% Women

Area

Technical Area

The distribution of training hours by gender for 2023 shows a similar distribution compared to the distribution

of the employee population.


CAREER DEVELOPMENT

FERCAM promotes internal growth, diversification of professional experiences and development of its

employees’ skills.

We have defined the internal FERCAM selection methods in a structured way in order to:

• increase employee retention and motivation;

• create effective management of internal selection and role changes.

The role change involves a structured process that we can summarize in the following phases:

• definition of the need (replacement, new figure, reorganization of the department etc.);

• development interview, conducted on the basis of the technical and behavioral skills profile required by

the new role;

• comparison of the current level with the expected one;

• definition of the development plan, together with the manager of the collaborators involved (support,

courses, dedicated paths);

• definition of objectives for collaborators both on the technical skills and on the behavioral skills that they

must develop, how they are measured and the resources to support their achievement;

• organization of follow-up meetings to monitor the achievement of the defined objectives.

In 2023, we expanded the range of training proposals such as: support from senior colleagues in the same

department and/or departments in other branches across the country, catalog training courses, individual

coaching paths, training paths dedicated to specific roles (e.g. Sales, Department Managers).

We have concluded the evaluation of a pilot project, designed for those who grow vertically in the company,

taking on a role that involves responsibility for people. In practice, after having carried out the process as

indicated above, the colleague is offered a customized individual training path (coaching type), with the aim

of offering him all the tools necessary to develop managerial skills.

Also, in 2023 we continued to promote the so-called “Internal Job Posting”: some of the job opportunities

in FERCAM were initially open exclusively to employees, notified via an email reminder that refers to the

announcement visible on the “FERCAM Connect” Intranet.

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INTERNAL MOBILITY

With reference to FERCAM S.p.A., compared to the previous year (2022), the number of organizational

changes has increased, and this attests that the internal mobility process allows the valorization of resources

and a company reorganization.

In 2023, 145 organizational changes were managed. In particular, on the total number of people involved in

organizational changes, the details of the main 3 categories are reported:

• 48 people were involved in vertical growth and, therefore, in paths of acquisition of new technical and

soft skills also in relation to the management of direct subordinate staff;

• 51 people expanded their knowledge by deciding to undertake horizontal job changes, either remaining

within the same division or switching between them;

• 10 people instead had sales growth, therefore moving from operational roles to commercial roles.

FERCAM TALENT DEVELOPMENT

The FERCAM TALENT DEVELOPMENT project was launched in 2021, involving to date approximately 125

collaborators in FERCAM S.p.A., in the Logistics, Distribution and Special Services Divisions for the roles of:

regional manager, branch manager, department manager.

The main purpose of the project is to focus on the professionalism of the collaborators by referring to the

profiles of hard and soft skills present in the company for each individual role.

In detail, the project pursues these objectives:

• analyze the skills required by the role for the collaborators involved in the project and develop those not

in line with the level expected by FERCAM;

• map growth desires/ambitions, availability for mobility on the national and international territory and

languages;

• where gaps emerge between the skills of the collaborators and those expected by the FERCAM profile,

provide, in collaboration with the Training Office, training courses that allow the employee to have tools

in order to develop the gap that has emerged.

The project begins with a training session to introduce the project itself and its objective to the entire company

population involved.

Subsequently, in relation to the FERCAM skills profile, the self-analysis phase by the collaborators and the

analysis phase by the hierarchical manager takes place. Subsequently, the two assessments are compared to

identify possible skills gaps to be developed through the definition of quantifiable and achievable objectives.

Below is a summary of the project:


Presentation

of the

project to the

participants

Session

Training

Skills

Analysis

•Collaborator (self

analysis)

• Hierarchical

superior (analysis of

collaborator’s skills)

Skills

analysis

interview

Discussion

meeting and

feedback to the

collaborator

• Collaborator

• Hierarchical

superior

•HR

Meeting of

alignment

• Hierarchical

superior

• HR

•collaborator

•HR

Once the phases indicated above are concluded, the project moves towards a phase of monitoring the objectives

given through follow-up meetings (approximately every 6 months) between the collaborators involved and

the relative hierarchical manager, with HR support. The purpose of these meetings is to structure continuous

feedback moments, underlining the importance of dialogue and comparison with respect to the professionalism

of the collaborators.

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WELL-BEING AND INITIATIVES FOR EMPLOYEES

CORPORATE CLIMATE AND COLLABORATION

Since 2011, FERCAM S.p.A. has been carrying out a company climate analysis with the support of its partner Great Place To

Work, which is carried out every 2-3 years.

The aim is to collect precise data on the relationship of collaborators with their managers, on the relationship between colleagues

inside and outside their work group and on the sense of belonging to the company, as well as to define areas for improvement.

The last survey was conducted in 2023, specifically from 27.02.2023 to 16.03.2023. 1.420 people received the questionnaire

and 1.094 completed it, equal to 77% of the population involved.

The aim is to analyze the work environment through 66 questions (60 standard + 6 customized) with a focus on 5 dimensions:

Credibility, Respect, Cohesion, Equity and Pride.

Below is a breakdown for each area:

• CREDIBILITY 63%

• CHOESION 61%

• RESPECT 58%

• EQUITY 57%

• PRIDE 62%

The result is a Trust Index (overall average of the 5 areas listed above) of 60%.

A positive growth trend was confirmed as there was an increase of 5% from the previous edition and 11% compared to the

2017 edition.

Following the results of the Great Place To Work, activities were conducted on departments/branches where results below

the average of the company result had emerged. The objective was to identify an improvement in the well-being of employees

with their direct involvement.

The activity was carried out by anonymously asking the collaborators of the departments/branches for suggestions and

proposals on the areas of improvement. The proposals were then shared with the managers of the department/branch and

the actions to be adopted were identified. HR subsequently plays a follow-up and monitoring role on the proposed activities

and that they are put into practice.

In 2023, a study on the corporate climate was conducted in FERCAM Spain, and FERCAM Austria joined the Great Place to

Work project.

The results were assessed as positive. The areas of improvement were also analyzed in order to adopt actions that could lead

to further improvement of the analysis.


CORPORATE BENEFITS AND INITIATIVES TO SUPPORT PEOPLE

Various proposals are adopted to promote the well-being of employees and improve the quality of life. Of particular

importance are the company agreements for all employees, which are collected and made available on an online portal.

The main ones adopted by the parent company FERCAM SpA are reported below:

Company agreements:

• discounts of various kinds e.g. shops, parking, rentals;

• travel portal;

• free tax return assistance

Corporate co-financing:

• 50% reimbursement of the cost incurred for employees’ gym memberships;

• support given to families during the school closure period, the initiative that provides for the reimbursement of

50% of the cost incurred up to a maximum of 250 euros for the registration of their children in summer camps. In

2023, 212 FERCAM employees benefited from this initiative.

Health insurance

In order to guarantee important prevention, health care and assistance services, Sanilog was introduced: the Supplementary

Health Fund.

VALORIZATION OF COLLABORATORS

• The Italian and Group branches that demonstrated the best economic, collaborative and qualitative

performances were awarded.

• Branches that demonstrated the best performance in Health & Safety were awarded.

• Employees with more than 20 years of seniority awarded.

• Colleagues Rewarded for Retirement.

STAR FOR MERIT IN WORK – “National Federation of Masters of Work”

The decoration is awarded by Decree of the President of the Republic upon proposal of the Ministry of Labor and Social

Security and for those reserved for workers abroad, in agreement with the Minister of Foreign Affairs.

The decoration is awarded to those who have reached the age of 50, have worked continuously for at least 25 years in one

or more companies and can boast at least one of the following qualifications:

5 colleagues were nominated, 4 of whom were awarded during 2023.

We also point out the awarding of an economy prize for the Province of Bolzano. The prize was awarded to 2 of our drivers

with more than 36 years of service in FERCAM.

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Attention to the territory and people has led FERCAM, in recent years, to strengthen its presence in the

context of collaborations with schools and universities.

CAREER AND ORIENTA DAYS

The HR team participates with great enthusiasm in the various Orienta and Career Days both in Italy and

abroad, bringing first-hand testimonies, making the FERCAM organization and processes known to young

students and recent graduates with the primary objective of “bringing on board” new young talents.

2 0 2 3

Participation to66events*

*Job fairs in Italy and abroad


For several years we have been actively collaborating

with Universities in Italy, with High Schools and with

ITS with a focus on Logistics and Transport, distributed

throughout the country, which aim to specialize people

interested in the sector.

We also believe it is important to start internships

with students, recent graduates and recent graduates

in order to approach, discover and train new talents.

The need to attract more and more new talents within

our company has always been a priority in FERCAM: to

face the future, you have to be!

Overall, 78 internships were activated and carried out

in Italy in 2023; of the 78 interns, 25 were hired.

Collaborations with schools and universities have

also been developed abroad: in particular, in 2023, 7

collaboration agreements were signed with vocational

training schools and the university involving various

departments (IT, commercial, logistics, A&O, finance).



In FERCAM we promote the

culture of Health and Safety at

work by applying the principle

of continuous improvement, in

particular through:

• definition of objectives and

targets with the Management;

• the involvement and active

participation of all the actors

involved who, with their

virtuous behaviors, contribute

daily and decisively to the

protection of Health and Safety

within FERCAM sites.

In this perspective, our corporate policy which refers to the entire FERCAM Group includes, with reference

to Safety, the following commitments:

Promote prevention and

protection of risks at work,

monitoring performance

indicators.

Involve business

functions at different

levels and define

measurable objectives.

Promote the principles of BBS

(Behaviour Based Safety).

Provide adequate training and

information to its collaborators

in relation to the activities carried

out.

Informing

stakeholders about

our performance.

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Occupational health and safety legislation has different methods and applications in European countries.

As regards Italian companies, the corporate organizational structure in terms of Safety provides that, in

compliance with the organizational model, employers are identified on the national territory, who have been

appointed through minutes of the Board of Directors.

In turn, employers, in compliance with Legislative Decree 81/2008, have appointed the Head of the Prevention

and Protection Service (RSPP), the competent Doctor, the Safety Managers, the supervisors and the emergency

workers. Furthermore, they approve the risk assessment documents.

For all companies, a single RSPP has been appointed within the company, who coordinates all activities relating

to the health and safety of the group with the contribution of the RLS and the Supervisors in the territory.

This also allows for the harmonization of procedures and operating instructions at Group level.

The periodic meeting art. 35 Legislative Decree 81/08 is organized annually, with the participation of the

President, CEO, Employers, RSPP, Competent Doctor and RLS.

In each branch there are documents relating to the aspects described above, including risk assessments and

emergency plans.

The activities that FERCAM implements in the field of Health and Safety, in addition to those required by

law, include:

• induction training for all new hires;

• promotion of initiatives aimed at psychophysical well-being, in particular through the HR office;

• employee information and awareness programs;

• on-site inspections and periodic meetings in all the branches of the RSPP (Head of Prevention and

Protection Service) together with the branch managers, supervisors, RLS and in which the main suppliers

also participate;

• management of branch control sheets by FERCAM Managers for monitoring structural/system and

behavioral aspects;

• Company Notice Board Health & Safety.

The detection of near misses also continues, with the aim of analyzing events that by pure chance did not

cause an injury/accident or even any dangerous conditions/behaviors that could cause them in the future.

To date, near miss reporting occurs:

• paper version (with special containers available at all branches);

• by email or verbal notification (e.g. in the case of intervention required in a short time).

Following the report you may have:

• urgent intervention needed;

• medium/long-term action planning;

• no action required (feedback and reasons still required).

In 2023, a total of 138 near misses were detected and analyzed.


In order to ensure correct behavior in the event of an emergency, the following simulations are carried out

involving both FERCAM personnel and personnel of suppliers or external persons who may be present:

• evacuation drills;

• ADR emergency tests with spill management simulation;

• fire tests, involving the company functions responsible for managing such situations (fire officers);

• evidence relating to the interventions to be carried out in the event of an accident, involving the company

functions responsible for managing such situations (first aid workers).

Exercises are also carried out in relation to other possible emergencies (also specific to some sites, e.g. floods/

inundations or locations located in the immediate vicinity of establishments subject to Seveso regulations).

RLS INVOLVEMENT

As an interface between the employer and the workers, most Italian branches have elected/appointed their

own Workers’ Safety Representative (RLS).

The RLS’s task is to collect any suggestions or critical issues from workers and discuss them with the RSPP

and the employer for consequent actions.

The RLS, in addition to being involved in the Periodic Meeting Art. 35 and in the inspections carried out by

the RSPP, are involved in training courses and dedicated meetings in order to stimulate reporting and share

good practices and to further promote the reporting and management of near misses.

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HEALTH AND SAFETY MANAGEMENT SYSTEM AND ACCIDENT INDICATORS

FERCAM S.p.A. has implemented and maintains a management system for the health and safety of workers in the

workplace, applying it to all Italian branches and therefore to 100% of collaborators. To date, 8 of the most significant

sites are certified, and all the activities carried out by FERCAM S.P.A. are included in the certification perimeter.

The implemented health and safety management system has allowed a significant reduction in the accident rates

monitored by FERCAM over time:

• Severity Index (SI) = (days of absence due to injury * 1.000) / hours worked;

• Frequency Index (FI) = (number of accidents * 1.000.000) / hours worked.

The graphs show the trend of these indices in recent years, from 2021 to 2023 for FERCAM S.p.A.

Severity Index

0,4

0,3

0,2

0,1

0

0,25 0,24

0,24

2 0 2 1 2022

2 0 2 3

Frequency Index

10

8

6

7,14

5,98

5,98

4

2

0

2 0 2 1 2022 2023


TABLE REFERRING TO FERCAM S.P.A. EMPLOYEES

2021 2022 2023

NUMBER OF DEATHS RESULTING

FROM ACCIDENTS AT WORK

0

0

0

NUMBER OF ACCIDENTS AT WORK WITH SERIOUS

CONSEQUENCES (EXCLUDING DEATHS)

0

0

0

NUMBER OF ACCIDENTS ON THE WAY TO WORK 8 9 4

NUMBER OF ACCIDENTS AT WORK NOT IN

COMMUTING

10

6

13

NUMBER OF HOURS WORKED

2.518.948

2.674.460

2.763.496,00

MAIN TYPE OF ACCIDENTS

road accident, slip,

stumble

slip, stumble

slip, stumble

The main risks arising from the risk assessment, for each individual job, are:

DRIVERS

• road accident (driving injuries);

• investment-collision-crushing;

• risk of being hit by material.

WORKERS

• manual handling of loads;

• mechanical risk (related to the use of machinery/equipment);

• noise – vibrations.

EMPLOYEES

• fire risk;

• risk of using video terminals;

• electrical hazard.

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HEALTH AT WORK (HEALTH SURVEILLANCE)

The health surveillance service is provided by an external company and is structured with a national coordinating

doctor and several competent territorial doctors.

The same company in collaboration with the RSPP has defined a national health protocol that takes into account

all the specific activities at risk for the health of all FERCAM personnel, in compliance with what is reported

in the branch DVR. In 2023, the planning of inspections of work environments and medical visits was carried

out as per the 2023 health protocol.

The project to analyze the determinants of health continued in 2023. The initiative took into consideration

drivers, workers and employees.

The actions that have been identified based on the latest survey are mainly related to promoting healthy

lifestyles and regular physical activity.

TRAINING

Training plays a fundamental role in

preventing the risk of injury: only by knowing

the risks associated with one’s duties and

one’s obligations regarding health and

safety at work, is it possible for each of us to

consciously implement choices that reduce

the risk.

In 2023, the training activity provided was

mainly related to training in accordance with

the State-Regions agreement, forklift drivers,

RLS and related updates, Supervisors,

Training Managers and emergency team

members (first aid and fire prevention).

In particular, for the training agreement between the state and regions, following operational needs to access

the warehouses, training courses for the integration of specific medium-risk training for FERCAM personnel

were also organized and delivered in 2023.

Legislative changes have been managed (e.g. mandatory biennial updating of the Supervisor).


SAFETY TRAINING TRENDS 2021 – 2023 FERCAM S.P.A.

FIRST AID AND FIRE FIGHTING

545

744

741

MANAGERS

86

48

136

SUPERVISORS

134

172

61

GENERAL TRAINING

480

824

1620

SPECIFIC TRAINING

1388

2198

2429

RLS

150

160

278

0 500 1000 1500 2000 2500

2023 2022 2021

SAFETY CULTURE

In 2023, initiatives continued to involve collaborators and partners in order to increase the culture of safety:

• Near Miss Detection (Near Misses/Dangerous Conditions or Behaviors): New posters have been displayed

in branches and targeted communications and information have been sent to employees via company channels.

• Annual Award: the most virtuous branches in terms of health and safety are awarded annually on the basis

of indicators that take into account qualitative and dimensional criteria and the improvement projects

adopted.

• Occupational health and safety improvement projects, which involve the handling service provider in

order to reduce/eliminate accidents and injuries, and are described below:

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PROJECT

OBJECTIVE

1. non-marking wheels

2. use of lithium batteries

3. safety meeting activities

4.”Clean forklift”

5.Training interview

6. vehicle loading/unloading

procedure

Maintaining proper signage - Increase the safety of

personnel passing through the warehouse.

Reduce the number of trolleys circulating in the warehouse

thanks to the shorter charging time of the lithium battery

compared to the traditional battery.

Increase safety culture and awareness among supplier

personnel operating on site.

Reduce the risk of accidents and resulting injuries by

monitoring and observing forklift damage history, and taking

appropriate corrective actions.

handling supplier’s staff conducted by the Branch Manager.

Increase safety for people and goods in these specific

process phases.

Approximately 65%

of the branches have

participated in at least 3

improvement projects.

All Branches apply at

least 1 project.

In April 2023, World Safety Day was celebrated for the first time. On the occasion of this event, a “Safety Expert

Quiz” was launched, aimed at all FERCAM employees with small awards subsequently carried out by Branch

Managers and site RLS.

OTHER ITALIAN COMPANIES OF THE GROUP

For the other consolidated Italian companies of FERCAM (where personnel work exclusively as employees)

namely respectively:

• A CLASS WORLDWIDE SRL

• FERCAM REAL SRL

• FERCAM CUSTOMS SRL

• FERCAM FUTURE LABS SRL

• VINELLI E SCOTTO SRL

• FERCAM FACTOR SRL

The management of Health and Safety aspects occurs with the same methods already described for FERCAM S.p.A. in the

previous paragraphs.

In particular, the company organizational structure in terms of safety always provides for the identification of the employer,

appointed through minutes of the Board of Directors, who provides for the necessary appointments (e.g. RSPP, Competent

Doctor, etc.).

Health surveillance is managed by the same external company that manages FERCAM S.p.A., with its own competent doctors

always appointed by the Employers.

Training is organized and provided, mainly through state-region agreements, also here with the same criteria and methods

adopted for FERCAM S.p.A.

The risks associated with the role of employee are the same as those described for FERCAM S.P.A.

In the year 2023 there were no reports of occupational diseases or injuries involving direct personnel of these companies.


FOREIGN COMPANIES OF THE GROUP WITHIN THE REPORTING SCOPE

With reference to foreign companies included in the reporting scope, the risks associated with the tasks are

the same as those identified for FERCAM S.p.A.

The foreign companies of the group independently manage the obligations regarding health and safety at

work in compliance with European legislation and the country of origin, both through internal personnel and

with the support of external personnel.

Furthermore:

• FERCAM TRANSPORTES S.A.U. has implemented and maintains a management system for the health and

safety of workers in the workplace.

• FERCAM LOGISTIK GMBH has implemented a management system according to the SQAS standard

which includes the requirements for health and safety at work.

• FERCAM AUSTRIA GMBH carries out office activities only.

All three companies organize and deliver training in accordance with national regulations. In total, in 2023,

167 hours of training on safety topics were provided by the 3 companies.

In 2023, there were a total of 5 significant accidents at foreign companies, with zero accidents at FERCAM

AUSTRIA GMBH.

Below are the FI and SI indicators for the year 2023 considering all three foreign companies:

• Frequency Index –FI: 7,01

• Severity Index – SI: 0,19

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FERCAM has implemented selection and qualification procedures for its suppliers, in order to guarantee

compliance with its quality standards and reliability of the purchased product/service.

We can distinguish three macro categories of suppliers, for each of which specific selection and approval

procedures have been defined.

Transport

suppliers

Handling service suppliers

(goods movement in

warehouses) (FERCAM

Italy)

Other

suppliers

Constant

selection and

Verification

over time

which includes

documentary

and regularity

aspects.

Preliminary qualification

and monthly monitoring

of maintenance of

qualification requirements

for the duration of the

contract.

Specific definition

of the requirements

for the good/

service.

Carrying out checks

before accepting

the good/service.

Suppliers are required to accept our Code of Ethics and operate in line with the principles set out therein. In

particular, business partners are required to comply with:

• obligations regarding job protection;

• obligations regarding child labor;

• obligations regarding safety at work

and to guarantee European standards of protection of the freedom and dignity of the human person.

Furthermore, the company favors suppliers who comply with the Sustainable Public Procurement criteria and/

or who implement correct management practices according to ISO 26000.


With regard to transport and handling service providers, the following specific monitoring is carried out:

SUPPLY TYPE

HANDLING SERVICES

CONTROL TYPE

• “Preliminary Qualification” process to verify the financial soundness

and integrity and concurrent documentary verification (DURC, articles

of association, registration in the register, insurance, registration in the

Chamber of Commerce, MISE audit certificates where applicable).

• Monthly monitoring process of maintaining qualification requirements

throughout the duration of the contract, regarding compliance with

procurement regulations and legislation on salary and social security

regularity.

• Periodic Supplier Audit.

• Certification procedure for Handling procurement contracts pursuant

to Legislative Decree 276/2003.

SUPPLY TYPE

TRASPORT SERVICES

CONTROL TYPE

• Selection and qualification process aimed at verifying the existence and

permanence of supplier requirements.

• Preliminary and periodic verification process relating to the regularity

of the Italian carrier pursuant to Article 1, paragraph 248 of Law 23

December 2014 no. 190 (Stability Law 2015).

• Assignment of internal rating that is updated annually. Suppliers assessed

as unreliable are blacklisted.

The above procedure applies to all subsidiaries of the FERCAM group.

Headquarter Quality office defines the guidelines for the selection and

qualification of transport service providers.

The support process for supplier selection and qualification of transport

service providers is centralized at Group level.

The testing and qualification process for transport service providers is

supported by a centralized registry and an online portal dedicated to

transport service providers.

FERCAM


87

SOCIAL


During 2023, FERCAM S.p.A. has maintained the level of monitoring in order to guarantee safety throughout

the Supply Chain (transport and handling services):

• handling service providers, relating to health and safety aspects , involving the RSSP and the supplier’s

manager (or in his absence the employer);

• performance evaluation of cargo handling service providers;

• promotion of measures aimed at increasing safety and security levels;

• definition of specifications/rules of conduct regarding service provision, environment, security, safety for

transport service providers.

FERCAM chooses its suppliers with a view to building collaborative relationships with reliable, suitable,

structured and organized partners who operate in compliance with European and national legislation and the

contractual conditions defined at company level.

Furthermore, the general conditions valid for all companies of the group are integrated with what is specifically

required in relation to the regulations of individual countries.

In relation to the group’s new sustainability strategy, a mapping of suppliers will be carried out during 2024

to identify the risks associated with the various clusters.

Based on this mapping, suppliers will be involved in an assessment based on sustainability criteria, starting

with FERCAM S.p.A.

Overall, with reference to the suppliers who collaborated in 2023, we can identify the following geographical

distribution, considering the economic value in percentage in relation to the new perimeter contextualized

in this report:

GEOGRAPHICAL DISTRIBUTION OF SUPPLIERS

3%

Extra Europe

41%

Italy

56%

Europe

The geographical distribution taken into consideration allows us to classify suppliers from the Italy and Europe

area as local.



FAIRS AND EVENTS, IN ITALY AND ABROAD

FUORISALONE MILAN: in April 2023, FERCAM participated in the Fuorisalone in Milan, presenting a design

corner completely furnished with furniture made through upcycling of wood from the logistics chain in the

social carpentry of FERCAM Echo Labs. During the event, the REcrate project was previewed, which involves

the transformation and reuse of transport crates for works of art, traditionally intended for a single use, while

offering employment to professionally fragile categories.

TRANSPORT LOGISTIC MUNICH: in May 2023, the international FERCAM team participated in the Transport

Logistic 2023 trade fair with a completely upcycling stand, created by reusing structural elements from a

previous fair and furnishings made with wood from the logistics chain, thanks to the collaboration with the

FERCAM Echo social carpentry Labs. The stand was also a small oasis of biodiversity with dozens of plants;

these, at the end of the fair, were replanted in company branches. Present at the stand alongside FERCAM

S.p.A. were also the company representatives of almost all the foreign subsidiaries of the group, including

FERCAM Spain, FERCAM Austria, FERCAM Germany, FERCAM Serbia, FERCAM Sweden and FERCAM Turkey.

SIL BARCELONA:in June 2023, FERCAM Spain participated in the SIL Barcelona trade fair, receiving an

enthusiastic response for our range of services and commitment to sustainability. Visitors showed strong

interest in the use of HVO fuel and intermodal transport solutions, highlighting the growing demand from

client companies for sustainable transport options.

FESTIVAL OF TWO WORLDS OF SPOLETO: inside the festival FERCAM Echo Labs offered participants

the opportunity to take part in upcycling workshops to discover how to transform waste materials into new

products, promoting the values of the circular economy and social inclusiveness. Many were the collaborations

with local associations and schools thanks to the workshops. A team building was also organized in the context

of the festival for the staff of the FERCAM Perugia branch.

TRAVEL LITERATURE FESTIVAL:in September 2023, FERCAM was the Sustainability Partner of the Travel

Literature Festival, helping to highlight the importance of environmental issues. The 13th edition of the festival,

entitled “ Changing environment “, urged both physical and conscious change towards the climate crisis.

ROM–E: in October 2023, FERCAM took part in Rom-E, an open-air event dedicated to eco-sustainability and

the world of electricity, where private companies and the public sector meet to talk about eco-sustainability,

new energy sources and smart mobility; over 300.000 visitors attended the event. In particular, FERCAM

proposed a stand at the fair that promoted circular economy and social inclusiveness, offering eco-design

workshops for adults and children.

FLORENCE BIENNALE:in October 2023, FERCAM was chosen as Sustainability Partner at the Florence

Biennale, an international exhibition of contemporary art and design.

The agreement provides for collaboration on several fronts: in addition to making available some electric vehicles

for the organization and management of logistical operations, FERCAM has donated some large-sized crates,

for the impromptu production of works during the Exhibition, and furnishings made from wood obtained from

disposable pallets in the FERCAM Echo carpentry shop Labs.

MAKER FAIRE ROME: in October 2023, FERCAM participated in the Maker Faire Rome thanks to the collaboration with

the Roma Tre University. Together with FERCAM Echo Labs, donated recyclable materials to the Materials and Prototypes

laboratory of the Faculty of Architecture. The students creatively used these materials, including cardboard recovered from

deliveries and a large portal created for the Festival of Two Worlds, to set up an Open Source Playground for children.

FERCAM


89

SOCIAL


SOCIAL UTILITY INITIATIVES

Echo Group social enterprise continued Labs, in close collaboration with FERCAM, in particular for the

presence in events in the territory with awareness-raising activities towards the circular economy and social

integration. Increasingly developed, thanks to the collaboration with partner associations, social carpentry,

a project at the heart of the permanent laboratory. Thanks to this activity, FERCAM Echo Labs manages to

give new life to much of the waste wood from the logistics chain, providing training and work opportunities

to asylum seekers and other vulnerable groups.

In 2023, FERCAM Echo Labs has received the UNHCR Award for Refugee Work Inclusion through the Social

Carpentry Project. The initiative is part of the project “Welcome. Working for refugee integration”, which

supports the entry of refugees into the labor market.

FERCAM ECHO LABS SRL SOCIAL ENTERPRISE

FERCAM Echo Labs is the non-profit social enterprise of the FERCAM group that promotes

innovation in the logistics supply chain with a view to sustainable growth, putting people’s

well-being and the careful and prudent use of resources at the center. The company promotes

circular economy processes, social integration, biodiversity and regeneration of living and working

contexts, connecting a network of people and realities that share the same values and objectives,

in line with the UN 2030 Agenda. FERCAM Echo Labs is a permanent innovation laboratory that

develops concrete and scalable solutions co-designed in partnership with businesses,

universities, schools and young people, local authorities and the Third Sector, starting from the

territory in which each one operates.

For further information:

https://www.echolabs.fercam.com/it

Upcycling projects in collaboration with Echo Labs related to giving new life to disposable wood, in 2023

FERCAM contributed to a saving of CO 2

emissions equal to 10.890 kg (data calculated through the Regusto

platform).


OTHER SOLIDARITY INITIATIVES

Through local initiatives and initiatives and projects dedicated to solidarity, the FERCAM Group as a whole

and the individual branches maintain relationships and develop synergies that also extend beyond borders.

In particular, in 2023 the collaboration with the Food Bank of Bolzano continued: FERCAM Bolzano acts as

a logistics hub as a collection point for donations made to local supermarkets and subsequent shipment of

the product to the Food Bank Centers. Every year, the employees of the branch participate as volunteers in

this initiative, making available their logistics spaces and some vehicles for the transport of donated food to

the collection centers.

FERCAM


91

SOCIAL


IN TOUCH WITH THE NEW GENERATIONS

COMPETITIONS FOR DRAWINGS ON TRUCKS

FERCAM vehicles are also characterized by the designs on their semi-trailers: on average, every 3-4 years a

thematic competition is promoted which involves the daughters and sons of collaborators, schools and other

local bodies.

The last competition (“BIO Design Contest”), closed in February 2021, was open to all children and grandchildren

of FERCAM Group employees aged 4 to 15, and to pupils from two local primary schools, in Prati and Campo

di Trens.

Participants were invited to unleash their imagination, inspired by the theme “Biogas: ecological fuel for the

truck of the future”, to tell the story of the production of BioLNG starting from livestock waste. In particular, to

compose their work, children were asked to also use recycled materials, such as paper and cardboard, packaging

or natural materials, composing a collage that could be completed with classic drawing techniques. In this

way we wanted to contribute to raising awareness among the younger generations about the importance of

reuse, demonstrating how it is possible to obtain something very precious from waste. We received a total of

240 works from our little artists!

In September 2023, the winners of the competition were invited to the FERCAM Bolzano headquarters to

see in person the trucks on which their beautiful drawings are traveling. For the students of the participating

schools who won first places in the competition, a real educational tour was organized at the Biwi production

plant. Here they learned more about the BioLNG production process and saw first-hand the moment of

refueling of the vehicles that carry their works.



The FERCAM Marketing department manages the company’s communication channels, intended for the

dissemination of messages both externally and internally within the company itself.

The primary objectives of the communication activity are: to make the FERCAM brand known and protect

its reputation, ensuring that the news disseminated are consistent with the company’s Vision, Mission and

Values; to share transparently with all stakeholders updates on the initiatives undertaken by the company; to

promote the development of a network of actors who can collaborate to achieve common goals.

Environmental and social responsibility are among the communication pillars of greatest value and interest

for FERCAM.

All communication is carried out in compliance with the provisions of the GDPR.

INTERNAL COMMUNICATION

The objectives of internal communication are:

• foster team spirit and participation in company life;

• inform and share information about events and news both

locally and at FERCAM Group level;

• raise awareness on specific issues (environment, safety,

CSR, innovation).

Internal communication tools are:

• “Info FERCAM”, which is distributed in paper form;

• news shared internally via Microsoft Viva Engage tool;

• notice board at each branch relating to QUALITY,

ENVIRONMENT AND SAFETY topics;

• FERCAM Connect, the company intranet, which includes a

section (FERCAM 360° Sustainability) specifically dedicated

to corporate sustainability projects.

In 2023, “Town Hall” was introduced, the new format for sharing information within FERCAM, in order to

share updates on company activities with all collaborators.

The Managing Director, Hannes Baumgartner, addresses all the branches of the FERCAM Group via video

streaming, also involving other contacts depending on the topics to be discussed.

An important step forward in the internal communication strategy, to keep employees periodically informed

about the evolutions in terms of vision, strategy and performance of the company. In addition, the Town Hall

is an opportunity for interaction between employees and the company management, thanks to the possibility

of asking questions and sharing ideas.

FERCAM


93

SOCIAL


In 2023, 3 Town Halls were held:

• August

Company performance and economic result by division and update on the 2025 strategy, Great Place

to Work Italia results;

• August

DACHSER & FERCAM Italia Joint Venture announcement;

• November

Company performance and economic result by division, performance of projects for corporate sustainability.


EXTERNAL COMMUNICATION

The objectives of external communication are:

• communicate the FERCAM brand at a coordinated level in accordance with company values

• inform customers and suppliers about the FERCAM world

• disseminate best practices in the sector

• spread and increase the culture of sustainability

Communication takes place through traditional and digital tools, in order to reach the largest number of contacts.

FERCAM is present on Facebook, LinkedIn, Instagram, YouTube in order to reach the widest number of

contacts. These tools are managed and constantly updated by the Marketing Office in collaboration with the

other company functions.

Alongside social tools, the following communication channels are developed:

• Newsletters sent to customers and service providers

• Press releases and articles distributed to the media list and published on the website www.fercam.com

• Blog managed internally and accessible from the website www.fercam.com

SOCIAL NUMBERS AS OF 31/12/2023

50.811 follower

11645

follower

2844

follower

371

Subscriptions

FERCAM

Number

of website

sessions

(subject to

acceptance

navigation

cookies):

1,692,801


95

GOVERNANCE

PRINCIPLES AND VALUES


‘We often hear stories of great intuitions, of

brilliant minds who manage to come up with

revolutionary ideas in a flash. In FERCAM in

2021 we had hundreds of excellent ideas, we

are a large collective of good ideas.

Hannes Baumgartner

FERCAM


97

GOVERNANCE

FERCAM: 2025 STRATEGY

The 2025 FERCAM Strategy is based on the motto “simple is difficult”:

Getting to the essential requires a lot of effort, but it is imperative to be able to master the complexity that

surrounds us, identifying what really matters, what is worth investing our energy in.

At FERCAM we want to consolidate our successes and

continue to grow, together bringing our company to

great results that we can all be proud of.

The 2025 FERCAM strategic plan path involved over

40 collaborators in 29 workshop sessions, and led to

the definition of both transversal and specific strategic

objectives and priorities for the individual divisions.

1

VISION, MISSION &

VALUES

In 2023, the corporate strategy was updated, in

particular by integrating a corporate sustainability

strategy into it and dedicating a specific

“SUSTAINABILITY ROADMAP” project.

The Sustainability Committee composed of:

2

COMPANY & MARKET

ANALYSIS

• Managing Director

• HR Director

• Quality, Environment and CSR – Head of

Department

• Innovation Manager

• Regional Manager Lazio

3

DEVELOPEMENT OF

STRATEGY

It has the task of governing sustainability projects in

order to:

• Have an updated picture of the context in

which the organization moves

• Evaluate the positive and negative impacts of the

business processes

• Implement projects to mitigate the

negative impacts

• Define and monitor KPIs

• Confront the Board of Directors at

to ensure that the sustainability strategy

is constantly integrated into the strategy

corporate

4

IMPLEMENTATION

STRATEGY

OF



The people in FERCAM have defined Purpose, Values and Mission, giving an indication of the business model

we want to adopt, taking on the challenges of the ongoing transition.

In particular, our Mission is oriented to:

• Support our customers with sustainable solutions;

• Maintain the focus of our people-oriented business model;

• Actively support our partners in the transition challenge.

FERCAM


99

GOVERNANCE


ETHICAL CODE

The principles and rules of the Ethical Code represent the reference values for FERCAM S.p.A., and must

inspire all the behavior of the Company and its directors, managers, employees, collaborators, customers and

suppliers. All companies belonging to the FERCAM Group are also required to fully adhere to the Ethical Code.

In particular, our Ethical Code includes the following reference values:

Legality

Honesty

Protection of

health and

safety

Promotion of

human

capital

Environmental

protection

Responsible

profit

The Ethical Code is published on the FERCAM website as well as on the company intranet, in order to give

you the appropriate publicity and ensure that these principles are known and shared.

The Supervisory Body (SB) of FERCAM S.p.A. monitors compliance with the Ethical Code and the MOG by

the recipients.

In 2021, the Organizational Model, including the Ethical Code, was updated. The updated texts were approved

by the Board of Directors on March 1st, 2022.


GOVERNANCE

COMPANY BODIES

The parent company FERCAM S.p.A., which also controls the other companies included in this report, is still

characterized by being a family business, whose governance maintains the values on which it was founded

over 70 years ago.

These same values still represent us and are our distinctive feature.

Each individual Legal Entity has its own Board of Directors, Board of Auditors and Audit Committee.

The corporate bodies of the parent company FERCAM S.p.A at 31/12/23 are presented below:

Board of Directors

Board of Statutory

Auditors

Supervisory Body

Governing Council

Board of Directors

Components

Functions and activities

It is composed of two internal figures and one

external figure:

President: Thomas Baumgartner

Managing Director: Hannes Baumgartner

Advisor: Peter Gliera

The Board of Directors meets at least every six months.

It evaluates the adequacy of the organisational,

administrative and accounting structure of the

company and provides for the management of the

business.

It has powers of representation of the company

towards third parties and informs the Board of

Statutory Auditors on the general performance of

the management and its foreseeable evolution.

The delegated bodies ensure that the organisational,

administrative and accounting structure is adequate

for the nature and size of the company and report to

the board of directors and the board of auditors, with

the frequency established by the statute and in any

case at least every six months, on general management

performance and its foreseeable evolution as well as

on the most important operations, due to their size

or characteristics, carried out by the company and

its subsidiaries.

With reference to the members of the Board of Directors with legal representation, no cases of conflict of

interest were detected.

FERCAM


101

GOVERNANCE

GOVERNANCE

Board of Statutory Auditors FERCAM SpA

components

Three effective mayors

Two alternate auditors, appointed and

functioning in accordance with the law


The Board of Statutory Auditors supervises

compliance with the law and the statute, compliance

with the principles of correct administration

[2623, n. 3] and in particular on the adequacy of

the organisational, administrative and accounting

structure [2423, 2432] adopted by the company and

its concrete functioning.

Supervisory Body FERCAM SpA

components

Appointed by the Board of Directors


The Supervisory Body meets at least every four

months.

The Supervisory Body monitors the work of directors,

managers, employees, collaborators and third parties

who work for the Company.

Governing Council

components

President

Managing Director

Division Directors

Administrative Director

Financial Director

Controlling Manager

HR Director

CIO


The Governing Council is established, a strategic and

operational body that defines the strategy, monitors

compliance with it and defines the investment policy

at Group level.

It also has the function of monitoring and

implementing corrective measures to comply with

the company and division budget.


The composition by age and gender of the corporate bodies described above is shown below:

Composition by age

BOARD OF DIRECTORS

GOVERNING COUNCIL

2019

BOARD OF STATUTORY AUDITORS

31-50

1

1

1

>50

2

10

4

Composition by gender

BOARD OF DIRECTORS

GOVERNING COUNCIL

2019

BOARD OF STATUTORY AUDITORS

Men

3

10

5

Women

0

1

0

FERCAM


103

GOVERNANCE


ORGANIZATIONAL MODEL 231/01

In compliance with Legislative Decree 231/2001, FERCAM S.p.A. has adopted the Organizational, Management

and Control Model, which is aimed at all individuals who operate within the company as directors, managers,

employees and collaborators, including occasional ones. or temporary.

The main purpose of the Model is to prevent the commission of crimes in the interest of the company or

which may generate an advantage for the latter, for which, in addition to the criminal liability of the responsible

natural person, an autonomous liability of the Company emerges or may emerge.

The rationale of the decree is therefore to encourage companies to adopt the culture of legality as a corporate

asset, and to create internal procedures and policies suitable for identifying and preventing the commission

of crimes.

To this end, between the end of 2020 and the beginning of 2021, the process of updating the Model was

started, through a new risk assessment for each company process, defining the potential related crimes and

the preventive measures already in place/to be adopted in order to eliminate the risk.

On 1st March 2022, the Board of Directors of FERCAM S.p.A. approved the new Organization, Management

and Control Model (MOG) pursuant to Legislative Decree 231/2001 and subsequent amendments, which

updated and integrated the previously existing MOG.

The approval of the new MOG was publicized among employees through an article published on the company

Intranet (a space where it is also possible to access the MOG, the Code of Ethics and related attachments) and

by posting the same article (also translated into German) on the notice board at the Bolzano branch.

In the “Special Part” of the model, which has among its purposes that of illustrating the types of predicate

offences for the families of offences for which there is an appreciable risk and their relevance, the offences are

treated by category (identified in particular on the basis of the provision of the Decree that introduced them

as a predicate offence), in reference to which the assessments are carried out and procedures and safeguards

are indicated; within the category, the greater or lesser relevance of the offences are highlighted in the section

“Relevance of the offences and their Riskiness”.

In accordance with the precautionary principle, the

“Special Part” of the updated model focuses on the

analysis of the following families of crimes: crimes in

relations with the Public Administration; computer

crimes and illicit data processing; organized crime

crimes; crimes involving the counterfeiting of money,

public credit cards, revenue stamps and instruments

or signs of recognition; crimes against industry and

commerce; crimes in corporate matters; crimes

against the individual; crimes of manslaughter and

serious or very serious negligent injury, committed

in violation of the regulations on the protection of

health and safety at work; crimes of receiving stolen

goods, money laundering and use of money, goods or

utilities of illicit origin; crimes involving the violation of

copyright; crime of inducing not to make statements

or to make false statements to the judicial authority;

environmental crimes; employment of citizens of third

countries whose stay is irregular; tax crimes.

The MOG of FERCAM S.p.A., as well as the Code of

Ethics, the procedure and the whistleblowing platform

are also accessible to third parties from the company

website at the link https://www.fercam.com/it-it/

azienda/chi-siamo/codice-etico-149.html . The Code

of Ethics and the whistleblowing platform are also

available in English.


The Supervisory Body meets at least every four months and manages a dedicated email address to which

reports can be sent, as well as being the recipient of reports received via the whistleblowing platform.

The Company has in fact equipped itself with a whistleblowing platform, which will allow the transmission of

reports (even anonymous) to the Supervisory Body of FERCAM S.p.A., in compliance with Law 179/2017 which

has extended the discipline on the so-called Whistleblowing to the private sector, ensuring that the reporting

employee is protected by confidentiality regarding his/her identity and the content of the reports made.

The company therefore makes the following channels available to whistleblowers, in order to facilitate the

reporting system and at the same time protect the confidentiality of the people involved and interested:

• a mailbox at the company headquarters dedicated to communications and reports to the Supervisory

Body in a sealed envelope;

• the email address odv@fercam.com (accessible exclusively to the SB);

• “Whistleblowing” platform.

In 2023, a course was provided by an external consultant, aimed at raising awareness among Headquarters

managers on the issues referred to in Legislative Decree 231/2001.

In the same year, a quiz on the code of ethics was implemented for all employees, including those of other

companies in the FERCAM group, with the aim of further stimulating curiosity about this area and learning

the content of this important document.

Every six months, this training quiz is given to new hires.

Training on the code of ethics has also been activated for new hires of FERCAM S.p.A., through the intervention

of the Compliance Office during the virtual onboarding meetings “Let’s get to know FERCAM through our

Intranet”.

Although the MOG and the Whistleblowing Platform are specific to FERCAM S.p.A., all companies belonging

to the FERCAM Group are required to fully adhere to the Code of Ethics.

Finally, we highlight that during 2023 the whistleblowing procedure has been updated in accordance with

the law.

Since the end of 2023, FERCAM TRANSPORTES SAU has also activated a Complaints Channel on its website

to report those events that are believed to involve a violation of the law, the Code of Ethics, behaviors related

to fraud, corruption, discrimination and harassment at work and behaviors contrary to, among others, human

rights or damage to the environment.

FERCAM


105

GOVERNANCE


ANTI-CORRUPTION

Within the Special Part of the MOG of FERCAM S.p.A., various corruption crimes are dealt with within the family

“crimes committed in relations with the Public Administration”, which configure hypotheses of crime with necessary

complicity to the extent that they imply an agreement between the corrupt party (public official or, according to

art. 320 of the Criminal Code, the person in charge of a public service) and the corruptor, who operate on an equal

footing. The Criminal Code and Legislative Decree 231/2001 assign relevance to several corruption hypotheses,

sanctioning proper and improper corruption, prior and subsequent corruption, attempted corruption and instigation,

and finally corruption that insists on judicial acts. Within the MOG, the areas involved in the activities exposed to

risk have been identified, the activities at risk have been identified and the principles of conduct aimed at preventing

the commission of crimes have been illustrated.

Within the “Corporate Crimes” family, the “specific” crimes of corruption between private individuals and incitement

to corruption between private individuals were also analyzed.

In order to highlight further anti-corruption measures, the Code of Ethics specifies that donations or other acts of

generosity are permitted only in favor of associations and entities with exclusive charitable and/or social promotion

purposes. Gifts and freebies according to commercial practices are permitted, provided they are of modest value.

There are also plans to develop an “Anti- Bribery” policy by 2025.

During the three-year reporting period, to the best of our knowledge, no cases of corruption occurred.

WHITE LIST

Pursuant to Law 190/2012, Contracting Authorities, before signing or authorizing a contract or subcontract, of

any amount, relating to the activities listed in art. 1, paragraph 53 of the aforementioned Law, must acquire the

anti-mafia communication and information by consulting the White List. This is a list of suppliers and service

providers and contractors not subject to attempted mafia infiltration, operating in the sectors most exposed

to risks. This list is kept at the competent offices of the Prefectures - territorial offices of the Government.

FERCAM S.p.A. has been registered in the so-called “White List” since 2015 at the Government Commissioner

of the Province of Bolzano.

BUSINESS CONTINUITY MANAGEMENT

In 2023, FERCAM S.p.A. continued the project in the field of Business Continuity Management, i.e. the

definition of a reaction strategy to be adopted by the company in the event of a critical event.

The main objectives are:

• increase the organization’s resilience and response capacity to protect stakeholder interests;

• demonstrate the ability to continue operating your business in the face of potential adverse events.

To date, the BC Plan applies to FERCAM S.p.A.


PRIVACY MANAGEMENT

PRIVACY MANAGEMENT

FERCAM has continued to implement actions to adapt and manage the company structure to the European regulation

on the protection of personal data (EU General Data Protection Regulation nr. 679/2016). The main steps are as

follows:

• existing processes are current;

• new adaptation of the Company Information System Regulation;

• conclusion of the activities for the correct Go Live of the Whistleblowing platform;

• voluntary audit of the privacy system of the company FERCAM S.p.A. carried out by an external company;

• creation of a dedicated privacy mailbox, which the foreign branches of the FERCAM group can contact;

• continuing education, including participation in the webinar “The transfer of data outside the EU”, 12/01/2023 in

collaboration with the Polytechnic of Milan;

• Study and first analysis on the preparation of the privacy structure applicable to the newcO DACHSER & FERCAM

Italia Srl.

The foreign companies of the group independently manage the obligations regarding privacy in compliance with

European legislation - European regulation on the protection of personal data (EU General Data Protection Regulation

nr. 679/2016) and the country of membership.

There were no complaints about privacy breaches or loss of customer data during the 2023 reporting period.

FERCAM


107

GOVERNANCE

THE ECONOMIC GENERATED VALUE

The value generated and the distribution among stakeholders were calculated using the values relating to the

consolidated balance sheet of the FERCAM Holding Group.

Overall, in 2023, the Group recorded a reduction in the economic value generated by revenues compared to

the previous year of approximately 5,3%.

ECONOMIC VALUE GENERATED FERCAM HOLDING GROUP

Millions of €

1100

1000

900

800

700

600

500

400

300

200

100

0

1.128,5

1.068,1

944,9

2021 2022 2023

The distribution of the economic value generated in 2023 is shown in the graph below both in percentage

and in absolute value (in millions of euros).

We would like to point out that the parent company FERCAM Holding Srl files the consolidated financial

statements of the group (pursuant to art. 27 of Legislative Decree 9th April 1991, no. 127), which includes

the foreign companies included in the reporting scope of the 2023 sustainability report.

Below are some of the most significant indicators of the group – consolidated FERCAM Holding Srl data:

Consolidated Net Worth (including third

party interest)

EBITDA (%)

2019

Operating Result (including third party share)

2021 2022

2023

€ 90.309.939 € 111.452.094 € 130.655.101

4,8% 5,6%

5,5%

€ 8.747.345 € 18.494.559 € 22.226.347


The following graph shows the distribution of the economic value generated in 2023: in particular, it is

noted that 82,4% is destined for suppliers of goods and services.

1,1%

2,3 %

3,2%

82,4%

11,1 %

34 Mln €

24,2 Mln €

11,5Mln €

118,4 Mln €

880 Mln €

Value distributed to

suppliers

Value distributed to

employees

Other operating costs

Retained economic value

(depreciation/devaluation/

accrual)

Value distributable to

shareholders and/or capital

providers and to the State

The incidence of companies reported in 2023 on the total economic value generated is equal to 89,46%.

In 2023, FERCAM S.p.A. made the following capitalized investments in industrial and commercial

equipment in Italy (vehicle fleet renewal, logistics warehouse equipment):

EURO 3.896.745

FERCAM


109

GOVERNANCE


OUR QUALITY CULTURE

In FERCAM, a culture of Quality is shared in line with the principle of continuous improvement, with the

objective of operating with a “zero mistakes” perspective. An ambitious objective that allows us to always

maintain a high level of attention, intervening promptly in the identification of anomalies and in the adoption

of appropriate corrective actions.

ADQUISITIONS PRODUCTION SALE

SUPPLIERS

GOODS

ENTRANCE

RAW MATERIAL

WAREHOUSE

INTERNAL

TRANSPORT

FINISHED PRODUCT

WAREHOUSE

PRODUCTION

FITTINGS

PROCESSING

DISTRIBUTION

CLIENTS


Quality is monitored and pursued throughout all internal company processes, going beyond the focus on the

activity of a single office, in favor of an increasingly holistic vision, aimed at continuous improvement.

To achieve the highest Quality, the key role is played by all the collaborators, competent and specialized in the

different operational areas. Particular attention is paid to Customer Service, a team of dedicated and qualified

FERCAM internal staff, who follows the customer from the first commercial contact to the delivery of the goods.

In order to monitor customer perception of service quality and company performance, we periodically conduct

a survey through an external consulting firm specializing in market research, so as to be able to guarantee a

third-party evaluation of the survey results.

FERCAM provides services to support the entire value chain as per the diagram below, starting from supplies

useful for production up to B2B or B2C delivery.

Our Group corporate policy with reference to Quality includes the following commitments:

Understanding the customer’s

needs and informing them

throughout the entire process

of carrying out the service.

Informing stakeholders about

our performance.

Measure, evaluate and control

quality performance to seek

constant improvement of the

service.

Adopt information and security

systems that guarantee the

safety and integrity of the goods

during all phases of transport

and storage.

Provide adequate training and

information to its collaborators

in relation to the activities

carried out.

Involve business functions

at different levels and define

measurable objectives.

FERCAM


111

GOVERNANCE


CORPORATE MANAGEMENT SYSTEM

FERCAM has established, implemented and keeps updated its integrated Quality, Environment and Safety

management system: it takes into account social, environmental and economic aspects, in order to manage

company processes with a view to effectiveness and efficiency and to optimize energy and raw material

consumption, promoting waste management oriented towards their reduction and reuse.

The adoption of a Quality, Environment and Safety management system aims to provide the company with a

structured system of process management and monitoring aimed at continuous improvement of performance

from a Quality, Environment and Safety point of view.

Furthermore, thanks to the AEO-F certification, FERCAM is recognized as a RELIABLE and SAFE partner in

the entire international logistics chain, offering quality services and managing the supply chain. customs chain

in complete safety. In fact, the prerequisites for obtaining and maintaining this certification are compliance

with certain standards regarding financial solidity, seriousness of the requesting legal entity, efficiency and

proven competence in the management of goods under customs constraint.

The following table summarizes the main certifications/attestations of the reporting companies.

Given that the corporate management system is applied to all branches, it should be noted that not all sites

are certified. The choice of sites certified by a third party was guided by the following factors:

• process control, environmental aspects, risks related to health and safety at work;

• significance of the sites.

INTERNAL AUDIT

The companies FERCAM SpA, FERCAM LOGISTIK GMBH and FERCAM TRANSPORTES

S.A.U. , based on their corporate management system, plan annual internal audits in order to:

• Check effectiveness (doing the right things) and efficiency (doing the right things by optimizing

the resources) of the processes

• Monitor compliance with international reference standards

• Monitor compliance with company procedures

• Monitor developments and seize opportunities for continuous improvement

• Verify the correct management of reports from customers and, in general, from

stakeholders

• Adopt the necessary corrective actions when non-compliance is detected

Internal audits are carried out by qualified FERCAM personnel.

The audits are carried out both as documentary audits and in-field audits.

In 2024 the audit planning system will also be extended to FERCAM Austria.

CERTIFICATIONS BY COMPANY

ISO 9001

ISO 14001

ISO 45001

SQAS

ECOZERT

FERCAM SpA, FERCAM LOGISTIK GMBH, FERCAM TRANSPORTES S.A.U.

FERCAM SpA, FERCAM TRANSPORTES S.A.U.

FERCAM SpA, FERCAM TRANSPORTES S.A.U.

FERCAM SpA, FERCAM LOGISTIK GMBH, FERCAM TRANSPORTES S.A.U.

FERCAM AUSTRIA GMBH




In the current global landscape, cybersecurity has emerged as a top priority for international companies.

Additionally, in an increasingly connected world, businesses also have to deal with a complex maze of data

privacy regulations. GDPR in Europe is just one example of how businesses must adhere to stringent regulations.

A well-structured cybersecurity system not only protects data, but also ensures that businesses comply with

regulations, thereby avoiding financial and legal penalties that could threaten their very existence.

Cybersecurity is therefore an ongoing commitment: cyber threats are constantly evolving and companies

must adapt.

In order to guarantee business continuity, in recent years FERCAM, in addition to high constant investments in

strictly technological terms, has created two data centers physically distant from each other and interconnected

at very high speed and has introduced a “Cyber Awareness” program with the specific objective of massively

promoting a culture and preparation in the field of cybersecurity.

Continuous training in the cybersecurity field is essential as it allows you to maintain a high level of awareness.

Cybersecurity is not just a technical issue, but a key element in safeguarding the integrity and confidentiality

of corporate information. Therefore, it is essential that every member of the organization is adequately trained

and always vigilant, in order to recognize and effectively counter potential threats.

Alongside the training, 7 simulated attack campaigns were administered to test user reactions.

“Weak” users to decrease over time.

The simulated campaigns also had the aim of testing the level of resistance to attacks by the target and

therefore by the organization, showing a high degree of Reliability Score.

The training and verification of the system resilience will continue in 2024.

FERCAM


113

GOVERNANCE

PARTICIPATION IN ASSOCIATIONS

FERCAM S.p.A. joins ANITA, the Confindustria Association that represents freight transport and logistics

companies operating in Italy and Europe.

ANITA was founded in 1944 and is the trade association that supports the entrepreneurial, cultural and

competitive growth of Italian transport companies.

It supports the growth policies of companies in harmony with the objectives of greater efficiency combined

with respect for the environment, legality and safety, promoting the development of intermodal transport.

The Association promotes the harmonization of European States’ regulations to ensure fair and equal competitive

conditions for all operators in the Union.

FERCAM S.p.A. also belongs to the following associations: Assoimprenditori Alto Adige, IATA, Assologistica,

IELA, IAM, FIDI.

FERCAM is partner of the Contract Logistics Observatory ‘Gino Marchet’.

The “Gino Marchet” Contract Logistics Observatory is a working group

within the Digital Innovation Observatories that analyses the outsourced

logistics sector in Italy, in collaboration with Assologistica and with the

support of specialists in the sector.

Alongside analyses on the evolution of the Italian outsourced logistics

market, the observatory studies the role of innovation and aims to

disseminate practices of excellence in the sector.

FERCAM joins the FLC association.

Freight Leader Council aims to establish a network between different

logistics players for knowledge sharing and responsible growth of the

system.

Since 2021 FERCAM has been a member of ECTA.

The European Clean Trucking Alliance (Ecta) is a climate alliance of

companies from the transport and logistics sectors and contracting

companies.

The aim is to support the road haulage sector on the path to decarbonisation

of road freight transport and the transition to zero-emission trucks.


METHODOLOGICAL NOTE

REPORTING STANDARDS APPLIED

FERCAM’s Sustainability Report was drawn up taking inspiration from national and international standards

on Corporate Social Responsibility and in particular it was drawn up with reference to the Sustainability

Reporting Standards published in 2021 with regards to GRI 1-2-3 and with reference to GRI 2016 and

subsequent updates for the reporting of material topics.

This report was prepared with application level “with reference to”.

By applying this standard and using specific indicators, the company is able to present its performance to its

stakeholders, considering the three dimensions of sustainability: economic, social and environmental.

REPORTING SCOPE

The data presented in this document are related to the following companies:

· FERCAM SPA

· A CLASS WORLDWIDE

· FERCAM REAL

· FERCAM CUSTOMS SRL

· FERCAM FUTURE LABS SRL

· VINELLI E SCOTTO SRL

· FERCAM FACTOR

· FERCAM AUSTRIA GMBH

· FERCAM LOGISTIK GMBH

· FERCAM TRANSPORTES S.A.U.

As regards economic performance, the scope of the report includes the data from the consolidated balance

sheet of the FERCAM Group to which the details of the companies being reported are added.

This financial statement refers to the data as of 31/12/2023, compared with the two previous years for

FERCAM S.p.A. The expansion of the perimeter includes the foreign subsidiaries (FERCAM AUSTRIA GMBH,

FERCAM LOGISTIK GMBH, FERCAM TRANSPORTES SAU) in this document, for which the data relating only

to the year 2023 are reported.

The report has been approved by the Managing Director and has been assured by a third-party body, Bureau

Veritas.

The document will be updated annually and can be consulted as per the instructions in the “QHSE –

Environment and Sustainability” section of the website www.fercam.com.

To ensure the reliability of the data, the use of estimates has been limited as much as possible. If present,

these are appropriately reported and based on available methodologies.

In order to determine the emissions related to Scope 1, the emission factors of the Glec Framework - For

logistics were used Emissions Accounting and Reporting V3.1 (diesel, gasoline, LNG, CNG), while for the

calculation of Scope 2 emissions the emission factors published by Ispra “Emission factors for the production

and consumption of electricity in Italy 1999-2022” and “Efficiency and decarbonization indicators edition

2023 in Italy and in the biggest European Countries” were used.

FERCAM


115

Perimenter of indicators:

Material Themes GRI Standard Perimeter indicators

Circular economy 306-1

306-2

306-3

Energy efficiency 302-1

302-4

302-5

GHG Emissions and Innovation 305-1

305-2

305-5

•FERCAM SPA

•A CLASS WORLDWIDE

•FERCAM REAL

•FERCAM CUSTOMS SRL

•FERCAM FUTURE LABS SRL

•VINELLI E SCOTTO SRL

•FERCAM FACTOR

•FERCAM AUSTRIA GMBH

•FERCAM LOGISTIK GMBH

•FERCAM TRANSPORTES S.A.U.

• FERCAM SPA


•FERCAM REAL




•FERCAM FACTOR




•FERCAM SPA


•FERCAM REAL




•FERCAM FACTOR




Stakeholder Engagement 2-29 •FERCAM SPA


•FERCAM REAL




•FERCAM FACTOR




Health and safety at work 403-1

403-2

403-3

403-4

403-5

403-7

403-8

403-9

•FERCAM SPA


•FERCAM REAL




•FERCAM FACTOR





Material Themes GRI Standard Perimeter indicators

Supply Chain 2-29

204-1

Employee well-being, development

and motivation

Corporate Governance and Compliance

Quality and efficiency of processes

401-1

402-2

404-1

404-2

205-1

205-2

418-1

Extra GRI material theme

Indicators:

-Maintenance and extension of

certified management systems

-Internal auditing system

•FERCAM SPA






•FERCAM SPA


•FERCAM REAL




•FERCAM FACTOR




•FERCAM SPA


•FERCAM REAL




•FERCAM FACTOR




•FERCAM SPA


•FERCAM REAL




•FERCAM FACTOR




FERCAM


117

GRI CONTENT INDEX

The correlation table (GRI Content Index) allows you to precisely identify the indicators of the adopted

standard and their references within the document.

Management approach

The illustration of the material aspect, its components, and the evaluation of the management approach take

into account what is required by GRI 1-2-3

Declaration of use

GRI 1 used

Sector Standard GRI

FERCAM has submitted a report referring to the GRI standards for the period

1/1/2023 – 31/12/2023

GRI 1 – Core Principles 2021 Version

Not applicable

Standard

GRI/

Other

source

Information Location Omission Notes

1.THE ORGANIZATION AND ITS REPORTING PRACTICES

2-1 Organizational details Section “Introduction” par. “About

FERCAM” - par. “Organizational

structure” and closing page

2-2 Entities included in

the organization’s sustainability

report

2-3 Reporting period,

frequency and point of

contact

2-4 Re-determination of

information

Section “Introduction” par. “About

FERCAM” and section “Methodological

note”

“Methodological note” section

No redetermination of quantitative

and qualitative information on the

previous balance sheet

2-5 External Assurance “Methodological note” section

2. ACTIVITIES AND WORKERS

2-6 Activity, value chain

and other business

relationships

Section “Introduction” par. “Our

services and our network”

2-7 Employees Section “People and the territory”

par. “Our collaborators”

3. GOVERNANCE

2-9 Structure and composition

of governance

2-10 Appointment and selection

of the highest

governing body

Section “Principles and values” par.

“Governance”


“Governance”


Standard

GRI/

Other

source


2-11 President of the highest

governing body

2-12 Role of the highest

governance body in

overseeing impact

management

2-13 Delegation of responsibility

for impact

management

2-14 Role of the highest

governance body in

sustainability reporting


“Governance”


“FERCAM: 2025 strategy”



Paragraph “Methodological note”

2-15 Conflicts of interest Section “Principles and values” par.

“Governance”

2-16 Communication of the

criticality

2-17 Collective knowledge

of the highest governing

body

4. STRATEGY, POLICY AND PRACTICE

2-22 Declaration on the

Sustainable Development

Strategy

Section “Principles and Values” par.

“Compliance & Business Continuity

Management”


“Governance”

Managing Director’s Letter

2-23 Policy commitment Section “Principles and values” par.


“Introduction” section par. “Sustainable

Development goals”

2-24 Integration of policy

commitments

2-25 Processes to address

negative impacts

2-26 Mechanisms for requesting

clarification

and raising concerns





Management”



Management”

FERCAM


119

Standard

GRI/

Other

source


2-28 Trade associations Section “Principles and Values”

5. STAKEHOLDER ENGAGEMENT

2-29 Approach to stakeholder

engagement

2-30 Contracts work collectives

Section “People and the territory”




ECONOMIC PERFORMANCE - GRI 200

Management Approach

The illustration of the material aspect, its components, the evaluation of the management approach take into

account what is required by GRI 1-2-3

Standard

GRI/

Other

source


GRI 201 - ECONOMIC PERFORMANCE 2016

201-1 Economic value directly

generated and

distributed

GRI 203 - INDIRECT ECONOMIC IMPACTS 2016

203-2 Impacts cheap indirect

significant

GRI 204 - PURCHASING PRACTICES 2016

204-1 Expense suppliers

local

GRI 205 - ANTI-CORRUPTION 2016

205-1 Operations assessed

for corruption risks

205-2 Communication and

training on anti-corruption

policies and

procedures


“The economic generated value”


“The economic generated value”


par. “Supply chain management”



Management”



Management”

Only the 2023

data is reported

as it is aggregated

and not

comparable with

previous years


ENVIRONMENTAL PERFORMANCE - GRI 300

Management Approach

The illustration of the material aspect, its components, the evaluation of the management approach take into

account what is required by GRI 1-2-3

Standard

GRI/

Other

source


GRI 302 – ENERGY 2016

302-1 Energy consumed

within of the organization

302-4 Reduction of energy

consumption

302-5 Reducing the energy

requirement of products

and services

GRI 305 – EMISSIONS 2016

305-1 Direct GHG emissions

(Scope 1)

305-2 Indirect GHG emissions

from energy

consumption (Scope

2)

305-5 Reduction of GHG

emissions

GRI 306 – WASTE 2020

306-1 Waste generation and

significant impacts

related to waste

306-2 Waste by type and

disposal method

Section “Environmental sustainability

and innovation” par. “Facilities”






and innovation” par. “Environmental

Indicators”

Section “Environmental Sustainability

and Innovation” par. “Environmental

Indicators”



Indicators”



Indicators”



Indicators”

306-3 Waste produced Section “Environmental Sustainability


Indicators”

Social Performance - GRI 400

Management approach

The illustration of the material aspect, its components, and the assessment of the management approach

take into account what is required by GRI-1-2-3.

FERCAM


121

Standard

GRI/

Other

sources


GRI 401 – OCCUPATION 2016

401-1 New hiring and turnover

401-2 Benefits provided to

full-time employees,

but not to part-time or

fixed-term employees



GRI 403 – HEALTH AND SAFETY AT WORK 2018

403-1 Occupational health

and safety management

system

403-2 Hazard identification,

risk assessment and

incident investigation

403-3 Occupational health

services

403-4 Worker participation

and consultation and

communication on

health and safety at

work

403-5 Worker training on

health and safety at

work

403-7 Prevention and mitigation

of health and

safety impacts at work

within business relationships

403-8 Workers covered by

an occupational health

and safety management

system


par. “Well-being and initiatives for

employees”


par. “Health and Safety in FER-

CAM”



CAM”



CAM”



CAM”



CAM”



CAM”



CAM”

403-9 Injuries on the Work Section “People and the territory”


CAM”

GRI 404 – TRAINING AND EDUCATION 2016

404-1 Average hours of

training per year per

employee


par. “The training and development

of our collaborators”

For 2023, the

turnover data

for foreign companies

is not

reported as it is

not comparable

122 SUSTAINABILITY R E P O R T 2 0 2 3 FERCAM

Standard

GRI/

Other

sources


404-2 Employee upskilling

programs and transition

assistance programs

GRI 418 – CUSTOMER PRIVACY 2016

418-1 Substantiated complaints

regarding

breaches of customer

privacy and loss of

customer data


par. “The training and development

of our collaborators”


par. “Privacy Management”

FERCAM

SUSTAINABILITY R E P O R T 2 0 23

123

Assurance Statement addressed to Fercam S.p.A stakeholders

1. INTRODUCTION

Bureau Veritas Italia S.p.A. ("Bureau Veritas") has been commissioned by Fercam S.p.A. to

conduct an independent audit (assurance) of its 2023 Sustainability Report, with the aim of

providing conclusions on:

Accuracy and quality of the information made public about its sustainability

performance;

Degree of adherence to the reporting principles of the Global Reporting Initiative

according to the application level "with reference to GRI Standards" provided by the

2021 version of the GRI Universal Standards.

2. RESPONSIBILITY, METHODOLOGY AND LIMITATIONS

Fercam S.p.A. alone had the responsibility of collecting, analyzing, consolidating and

presenting information and data included in its Report. Bureau Veritas responsibility has

been to perform an independent assurance against defined objectives and to formulate the

conclusions reported in this Statement.

The assurance performed has been a Limited Assurance in accordance with ISAE 3000

standard, through sample application of audit techniques, including:

Review of Fercam’s policy, mission, values, commitments;

Review of records, data, procedures and information-gathering systems;

Interviews to members of the working group responsible for drafting the Report;

Interviews to company representatives from various functions and levels, including

top management;

Overall verification of information and general content of the 2023 Sustainability

Report.

The verification activities were conducted partly at the company’s headquarters in Via Marie

Curie 2 – Bolzano and, for specific company needs, partly remotely. We believe we have

obtained sufficient and adequate evidence to support our conclusion.

The assurance has covered the whole 2023 Sustainability Report, with the following

limitations: for economic and financial information, Bureau Veritas only verified consistency

with the Annual Reports; for activities conducted outside the reporting period (January 1,

2023-December 31, 2023) and for statements of policy, intent, and objective, we limited

ourselves to verifying their consistency with the relevant methodological assumptions.

It should be noted that in this Sustainability Report, in addition to Fercam S.p.A., the

following subsidiary organizations that are part of the Group have been included in the

scope:

• A CLASS WORLDWIDE

• FERCAM REAL

• FERCAM CUSTOMS SRL

• FERCAM FUTURE LABS SRL

• VINELLI E SCOTTO SRL

• FERCAM FACTOR

• FERCAM AUSTRIA GMBH

• FERCAM LOGISTIK GMBH

3. CONCLUSIONS

Following the assurance activities described above, nothing has come to our attention to

indicate that information and data in the Report are inaccurate, incorrect or unreliable. In our

opinion, the Report provides a trustworthy representation of Fercam S.p.A.’s activities

conducted during 2023 and the main results achieved. Information is reported in a generally

clear, comprehensible and balanced manner. In the illustration of activities and results, in

particular, Fercam S.p.A. has paid attention to adopt a neutral language, avoiding selfreferentiality

as far as possible.

Regarding the reporting principles, in our opinion, quality assurance principles - such as:

Balance, Clarity, Accuracy, Timeliness, Comparability, Completeness, Sustainability

Context and Verifiability - have been observed. We also confirm that the Report meets the

GRI requirements for a "With Reference" application level and that our verification activities

also meet the requirements of the assurance standard.

Fercam S.p.A has reported in its Annual Report the material issues identified as a result of

an impact materiality process that clearly explicates the issues identified and considered

significant following a process of identifying risks and major impacts resulting from a process

that involved internal and external stakeholders to determine their significance. For the

future, it is recommended that Fercam S.p.A.: directly involve external (significant)

stakeholders in the process of determining the issues; in relation to short term objectives,

report specific targets and KPIs for measuring results; and implement GRI disclosures that

have been partially reported for greater completeness of the document.

4. DECLARATION OF INDEPENDENCE, IMPARTIALITY AND

COMPETENCE

Bureau Veritas is an organization specialized in independent activities of verification,

inspection and certification, with over 190 years of history, 82,000 employees and a turnover

of over 5.9 billion Euros (revenues 2023).

Bureau Veritas applies a Code of Ethics internally and we believe that there is no conflict of

interest between the members of the verification group and Fercam S.p.A..

Bureau Veritas Italia S.p.A.

Milan, December 06, 2024

Gloria Focetola

Local Technical Manager

SUSTAINABILITY REPORT 2023 FERCAM S.P.A.

PROJECT BY:

» QUALITY, ENVIRONMENT & CSR OFFICE

For further information, contact:

Quality, Environment & CSR Head of Department: Lorena Biasi

Telephone: 0471/530000

Email: sustainability@fercam.com

INTERNAL SUPPORT:

» HR office

» Prevention and Protection Service

» Property Management Office

» Insurance Legal & Compliance Office

» Budget and Tax Office

» Marketing and Tender Office

» Procurement Management Office

» Purchasing Office

» Controlling office

» Administration Office

» Information Technology Office

» Vehicle Fleet Office - Workshop

GRAPHIC PROJECT:

Marketing Office

PHOTOGRAPHS:

FERCAM SPA archive

We thank all our collaborators who made the creation of our 2023 Sustainability Report

possible!

Bolzano, 30 November 2024

President

Dott. Thomas Baumgartner

Managing Director

Dott. Hannes Baumgartner


Sustainability

Report

2023

FERCAM


127

Sustainability report 2023

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