Modern Insurance Magazine Issue 71

Interview: Jo Causon, CEO of The Institute of Customer Service- Getting customer interactions right first time Interview: Charlotte Wightwick, Assistant Director, Head of Conduct Regulation at the ABI- Exploring the Future of Regulation, Consumer Duty, and Diversity in the Insurance Industry Editorial Board: Find out what our editorial board panel of experts have to say in this edition of Modern Insurance Magazine. Associations Assemble: Modern Insurance's panel of resident associations outline the burning issues in insurance. The Fraud Board: Don’t miss our next instalment of The Fraud Board, where our growing collective of fraud experts convenes to discuss the key factors affecting the fight against fraud in our industry today. I Love Claims: Restoring Trust and Redefining Customer Experience Just a Thought with Eddie Longworth: Claims Management is Dead…….Long Live Customer Claims Management Spearheading the Future of Automotive Intelligence Brokers, it’s time to evolve Building Strong Relationships Through Technology: Open GI’s Commitment to Empowering Insurance Brokers and MGAs Consumer Duty – What Is the Claims Management Fix? Ensuring Fairness and Transparency Amid Increasing Risk Complexity and Rising Expectations Risk Assessment: An ATE Insurer’s Perspective APIL Calls for Action as Ministers Step Back from Civil Liability Act Claims 10 Minutes with… Katherine Bryant Consultant, speaker & coach. Founder of The Insurance Breakfast Club In Celebration: Modern Claims Awards 2025 Insurtech Insights: Megan Kuczynski, Senior Strategic Advisor, Insurtech Insights / Founder & CEO, ClimateTech Connect; Scott Ham, CEO, Pinpoint Predictive; Michelle S. Raue, EVP, Chief Claims & Transformation Officer, Preferred Mutual; Alan Demers, President, InsurTech Consulting; Heather H. Wilson, CEO, CLARA Analytics; Bobbie Shrivastav, Co-Founder and CEO, Solvrays Insur.Tech.Talk Editorial Board: Experts from within the insurtech sector and beyond join us once more to share their unique insights!

Interview: Jo Causon, CEO of The Institute of Customer Service- Getting customer interactions right first time

Interview: Charlotte Wightwick, Assistant Director, Head of Conduct Regulation at the ABI-
Exploring the Future of Regulation, Consumer Duty, and Diversity in the Insurance Industry

Editorial Board: Find out what our editorial board panel of experts have to say in this edition of Modern Insurance Magazine.
Associations Assemble: Modern Insurance's panel of resident associations outline the burning issues in insurance.
The Fraud Board: Don’t miss our next instalment of The Fraud Board, where our growing collective of fraud experts convenes to discuss the key factors affecting the fight against fraud in our industry today.
I Love Claims: Restoring Trust and Redefining Customer Experience

Just a Thought with Eddie Longworth: Claims Management is Dead…….Long Live Customer Claims Management

Spearheading the Future of Automotive Intelligence
Brokers, it’s time to evolve

Building Strong Relationships Through Technology: Open GI’s Commitment to Empowering Insurance Brokers and MGAs

Consumer Duty – What Is the Claims Management Fix?
Ensuring Fairness and Transparency Amid Increasing Risk Complexity and Rising Expectations
Risk Assessment: An ATE Insurer’s Perspective

APIL Calls for Action as Ministers Step Back from Civil Liability Act Claims

10 Minutes with… Katherine Bryant Consultant, speaker & coach. Founder of The Insurance Breakfast Club
In Celebration: Modern Claims Awards 2025

Insurtech Insights: Megan Kuczynski, Senior Strategic Advisor, Insurtech Insights / Founder & CEO, ClimateTech Connect; Scott Ham, CEO, Pinpoint Predictive; Michelle S. Raue, EVP, Chief Claims & Transformation Officer, Preferred Mutual; Alan Demers, President, InsurTech Consulting; Heather H. Wilson, CEO, CLARA Analytics; Bobbie Shrivastav, Co-Founder and CEO, Solvrays

Insur.Tech.Talk Editorial Board: Experts from within the insurtech sector and beyond join us once more to share their unique insights!