Fresh Off The Press - CLEAN Newsletter

CLEAN NEWSLETTER

FRESH OFF THE PRESS

MAY 2025 - EMPLOYEE AWARDS SPECIAL ISSUE

Part of the

family

A WORD FROM THE

CAPTAIN’S DECK

As we move out of the first quarter of 2025, I’m pleased to report that we have

carried forward the strong momentum we built in 2024. Revenues have remained

steady, and recent customer wins position us well for continued growth. For the

second consecutive year, we achieved our UK budget in 2024—a remarkable

accomplishment reflecting the dedication and hard work of every team member.

Last year was one of record revenues and significant improvements across our

hotel linen and uniforms business, and I thank each of you for your contributions

to this success.

Thanks to the hard work and dedication of our colleagues, we are seeing some

wonderful customer feedback, which in turn gives us the courage and commitment

to strive for even better service across our sites. This improved service has

resulted in many successful hotel linen and uniform customer renewals.

We have set ambitious goals for 2025, with key projects designed to differentiate

us in the market. One area where we are making exceptional strides is in

sustainability and our broader ESG strategy. Other projects will take time to

realise fully, but they are laying the groundwork for long-term success and

reinforcing our position as a trusted partner for

our customers.

Of course, 2025 also brings its challenges. Rising energy costs, inflation concerns,

and employment tax changes in April create a more demanding environment for

our customers and colleagues. Additionally, global uncertainties could impact

foreign travel to the UK, though it’s too early to assess the full effect. Despite

these headwinds, we are focused on what we can control, tackling challenges

head-on with a positive and proactive approach.

As Jim Kearns mentions in his feature, the future is bright for the UK. The longterm

prospects for the business are strong. We have many exciting ideas for

driving us forward, but let’s ensure we do the basics every day and earn our right

to prove to our customers that we are the best value for their custom.

My thanks to you all for the bright start to 2025 and my gratitude for your

support and hard work in the

coming months.

Kevin Godley

Chief Executive Officer

“The long-term

prospects for

the business

are strong.“

Part of the

family

Honouring Our 2024

Winners

The highlight was CEO Kevin Godley presenting awards

to this year’s outstanding colleagues.

• Employee Representative of the Year

• Customer Service Champion of the Year

ANNUAL

EMPLOYEE

AWARDS 2024

On Tuesday, 25 February 2025, we had the pleasure of

bringing together our quarterly award winners from

across the business for the Annual CLEAN Employee

Awards Celebration—a special event dedicated to

recognising and rewarding those who embody our values.

Each quarter, we celebrate our exceptional employees

with the following awards:

• CLEAN Champion of the Quarter

• CLEAN Customer Service Champion of the

Quarter

• CLEAN Representative of the Quarter

• CLEAN Manager of the Quarter

This year, we gathered at Gorse Hill Hotel in Woking,

Surrey—one of our valued customers. The elegant

setting provided the perfect backdrop to celebrate our

exceptional colleagues, whose dedication and hard work

set CLEAN apart.

Prize Summary

At this year’s celebration, a range

of awards were presented to recognise

exceptional performance, with each category

receiving a special prize:

Outstanding Contribution of the Year

Prize: £500 Amazon voucher and certificate

CLEAN Employee Representative of the Year

Prize: £250 Amazon voucher, plaque, and certificate

Customer Service Champion of the Year

Winner: £500 Amazon voucher, plaque, and certificate

Runner-Up: £250 Amazon voucher and certificate

Manager of the Year

Winner: £500 Amazon voucher, plaque, and certificate


Laundry of the Year (LOTY)

Prize: Trophy and team-wide recognition

CLEAN Champion of the Year

Winner: £1,000 Amazon voucher, plaque, and certificate


These awards reflect our commitment to celebrating

excellence and recognising those who go above and

beyond across the business.

A Message from

Kevin Godley, CEO

Our Employee Awards are a fantastic

opportunity to recognise the passion,

dedication, and outstanding contributions of

our teams. This year’s winners have shown

exceptional customer service, unwavering

support for their colleagues, and a true

commitment to our values.

Alongside the Senior Leadership Team,

I continue to be inspired by the energy,

resilience, and talent of our people. Their

willingness to go the extra mile makes a real

impact—not just on our business, but on each

other and our customers.

It’s an honour to lead such a committed

and talented team, and I look forward to

everything we will accomplish together in the

year ahead.

I encourage everyone to take a moment

throughout 2025 to recognise and nominate

colleagues who go above and beyond. Every

nomination counts, and your appreciation

ensures those making a real difference receive

the recognition they deserve.

• Manager of the Year

• Laundry of the Year – celebrating exceptional team

performance

• Champion of the Year

• Special Recognition Awards – two additional

honours for individuals who demonstrated

extraordinary commitment and impact.

Recognising Excellence

Across CLEAN

Our people are the driving force behind our success.

Their dedication, teamwork, and commitment to our core

values define who we are. All CLEAN employees have an

opportunity to recognise colleagues who have displayed a

working style which reflects the way we wish to operate:

• A workplace that is safe – where every employee

is valued, supported, and protected.

• Putting customers first – whether internal

or external, our customers are at the heart of

everything we do. Just for clarity, an internal

customer is a colleague, team, or department

within the business that relies on another for

support, services, or resources to achieve shared

goals.

• Reducing or avoiding cost without

compromising standards – maintaining efficiency

while delivering excellence.

• A service that is in full, right quality, every day –

ensuring consistency and reliability.

• An equal and inclusive environment – where

everyone has the opportunity to thrive.

Part of the

family

HONOURING OUR

WONDERFUL COLLEAGUES

Outstanding Contribution of the Year

This prestigious award is not presented every year—it is reserved for individuals who have made an extraordinary

impact. This year, we are proud to recognise two exceptional recipients whose dedication, innovation, and leadership have

significantly shaped CLEAN’s success.

Troy Faulkner

Our first Outstanding Contribution of the Year award goes to Troy Faulkner, Site

Director at Nottingham, whose relentless focus on service excellence and cost

efficiency has transformed the site. Under his leadership, Nottingham has set the

benchmark for hotel linen service standards.

“Attending the awards celebration was a fantastic experience that made everyone feel

valued. It was clear the Senior Leadership Team truly appreciated our hard work.

Receiving a Special Recognition award was a complete surprise. Though I initially felt

awkward, it quickly turned into pride. It showed me that the Company recognises all

achievements, even those outside the usual categories.” Troy Faulkner

Chris Bell

Our second Outstanding Contribution of the Year award goes to Chris Bell, Head

of Safety, Sustainability, and Environment, for his remarkable impact on CLEAN’s

environmental, social, and governance (ESG) initiatives.

A year ago, CLEAN’s EcoVadis submission had stalled, with limited sustainability

progress. In less than 12 months, Chris has driven major advancements, completing

both the EcoVadis and Carbon Disclosure Project reports, implementing insightful

safety metrics, and reducing environmental, health, and safety costs.

“The entire day was about celebrating employees, which was great. Ultimately, none of

these successes would be possible without the hard work and commitment of the whole

team.” Chris Bell

Employee Representative of the Year

This award recognises outstanding representatives for Health & Safety and the Colleague Employee Forum (CEF)—

individuals who go the extra mile to support their colleagues and champion positive change.

Izaak Singleton

Izaak was nominated for multiple awards in 2024, and his impact as a CEF Rep for

many Central employees has been commendable. His clear, regular communication,

commitment to ensuring colleagues’ voices are heard, and willingness to support others

have made a real difference.

Nominees:

• Josh Drummond – Production Manager at Yeovil, a CLEAN colleague for nearly

12 years and a dedicated CEF Rep.

• Izaak Singleton – IT Engineer, approaching his second anniversary with CLEAN

and an active CEF Rep.

Customer Service Champion of the Year

This award recognises those who go above and beyond to deliver outstanding customer service, ensuring that every

interaction reflects CLEAN’s commitment to excellence.

Julie Garrett - Winner

Julie has earned a stellar reputation for outstanding customer service across every role and team. As

CLEAN expands its Uniforms division, their leadership in key installations like IVC Brunel and Warner

chefswear renewal has set us apart. Following the Dennis Eagle installation, a customer Julie for her

dedication, professionalism, and exceptional work ethic, calling it crucial to the project’s success.

“Being honoured with the ‘Customer Service Champion of the Year 2024’ award was

incredibly meaningful, as it reflects the collective hard work and dedication of the entire

team. I walked away with such a buzz!” Julie Garrett

Paul Barfield - Runner-Up

Paul Barfield consistently goes above and beyond, even filling in as a Linen Porter when needed. His

dedication has helped retain clients like Sandburn Hall, where he’s always warmly welcomed.

Nominees:

• Paul Barfield – Asset Manager, Nottingham (2.5 years’ service)

• Diane Baker – Site Support Manager, Ross (21+ years’ service – the longest-serving

nominee. Unfortunately, Diane couldn’t attend.)

• The Slough Site Team – Represented today by Lukasz Chec, Production Manager (17 years

service), and Richard Lloyd, Operations Manager (2.5 years’ service)

• Julie Garrett – Implementation Manager, Central Workwear (7 years’ service)

• Michelle Cambridge – Recently promoted to Transport Manager, Cheltenham (1 year’s

service – the newest CLEAN family member among our nominees)

Part of the

family

CLEAN Manager of the Year 2024

This award recognises exceptional leadership, celebrating managers

who inspire their teams, drive performance, and make a real impact.

CLEAN Champion

of the Year 2024

Our top award honours someone whose exceptional

qualities and dedication set the standard at CLEAN,

consistently going above and beyond to make a lasting

impact.

Lewis Cresswell - Winner

We are thrilled to announce that this year’s CLEAN

Champion is someone who embodies excellence in

everything they do.

Lina Sokaite - Winner

Lina has been recognised from all corners of the business for her

outstanding contribution to CLEAN. Lina earns the respect of her team

every day, offering unwavering support while staying calm under pressure.

She truly embodies the management values that matter most.

“ It was lovely to be invited to the awards—it made me

feel special and recognised. Winning was an amazing

surprise! My partner was so proud, and it felt great to

share the news with my mum..” Lina Sokaite

Peter Jackson - Runner-Up

Peter’s dedication and leadership have made a lasting

impression, and we’re delighted to recognise him as

our CLEAN Manager of the Year 2024 Runner-Up.

Nominees:

• Martin Crew – Engineering Manager, Slough (8 years’ service)

• Karl Rawlings – Head of Plant Performance (20.5 years’ service)

• Lina Sokaite – Production Manager, Yeovil (12.5 years’ service)

• Peter Jackson – Production Manager, Camberley (12.5 years’ service)

Lewis’ attention to detail, commitment to quality, and

strong work ethic inspire those around him, driving

collaboration and innovation across the business. His

exceptional communication skills make complex ideas clear,

ensuring alignment and success in every project.

“Having worked for CLEAN for so long, starting on a temporary contract covering

maternity leave in the linen customer service team, before joining the IT team and

progressing from there, it was truly a highlight to have been recognised with this award,

and I think testament to the opportunities and support that is available within the

CLEAN family.” Lewis Cresswell

Runner-Up – Uzair Mohammed

Uzair was awarded Runner-Up CLEAN Champion of the Year

2024 for his dedication and impact. Congratulations, Uzair.

Nominees:

• Mike McNiff – Transport Team Leader, Nottingham (4

years’ service)

• Ethan Bowcott – Production Manager, Ross (3.5 years’

service)

• Lewis Cresswell – Head of Customer Technology (9.5

years’ service)

• Uzair Mohammed – Customer Service Manager (2

years’ service)

• Kathryn Saywell – HR Business Partner (6.5 years’

service)

Part of the

family

Laundry of the Year 2024

Every site strives to win the Laundry of the Year award, and this year’s decision was particularly

tough—a testament to the fantastic progress made across our laundries.

While financial performance is key, exceeding budgeted EBIT alone isn’t enough to secure this title.

The winner must demonstrate exceptional teamwork, operational improvements, and strong

customer relationships.

This year’s winner has radically transformed over the past 12 months, focusing on team

development and strengthening customer partnerships, earning greater trust as a valued partner.

For delivering better service, elevating its reputation with both internal and external customers,

and making a positive impact, we are proud to name Slough as CLEAN’s Laundry of the Year 2024

The awards lunch isn’t just a meal—it’s a moment to reflect on our hard work, celebrate our

achievements, and appreciate the incredible team that makes it all possible.

“Winning Laundry of the Year is a testament to the

dedication, skill, and teamwork of everyone on site. It takes

more than just clean sheets to run a great laundry—it takes

passion, precision, and a whole lot of perseverance. Huge

thanks to our incredible team for making excellence our

daily standard!”

Winning Laundry of the Year is an honour, but sharing that success together is what truly makes it

special. Telling the team we had won was a fantastic moment; the look of pride, joy, and excitement on

their faces said it all. This award truly belongs to every single person on site. It reflects the hard work

everyone puts in every day. It’s incredible to see our efforts recognised, and I couldn’t be any prouder.

“It was a pleasure

attending this year’s

Employee Awards —

an inspiring afternoon

celebrating our Quarterly

Award winners and their

incredible contributions to

CLEAN. Joined by senior

managers, we honoured

the hard work and

dedication that drive our

success. Congratulations

to all nominees and

winners, and thank you to

everyone who submitted

nominations — your

support makes these

celebrations possible.”

Myra Tourick - Chief People Officer

Keep the

Recognition

Going

Once again, congratulations

to all our nominees and

winners. Your hard work and

commitment to excellence

inspire us all.

Do you know a colleague who goes the extra mile?

Nominate them for the next Quarterly Awards and

help us continue celebrating the people who make CLEAN

exceptional.

How to Nominate:

• Scan the QR code or follow the link below to submit

your nomination.

• Be specific! Instead of saying, “They were helpful,”

describe exactly how your colleague went above

and beyond—whether it was delivering outstanding

customer service, supporting a teammate in a

challenging situation, or finding an innovative

solution to a challenge.

• The more detail you provide, the easier it is for Kevin

to assess and award the quarterly prizes fairly.

Let’s keep recognising the incredible people who make

CLEAN a great place to work.

CLEAN Colleague Recognition

Part of the

family

FROM AUDIT TO OPERATIONS:

Jim Kearns’ 32-Year Journey at Alsco Uniforms

A Global Start

We asked Dana Craig, Director of Strategic Initiatives & Project

Management at Alsco Uniforms and renowned podcast host, to sit down with

Jim Kearns, Alsco Uniforms’ Chief Operating Officer (COO). In this engaging

conversation, Jim shares his remarkable journey within the company, from his

early days as head of internal audit to his current role as COO. You can watch

a podcast interview based on this, on YouTube.

From Italy to the Executive Suite – Jim Kearns Reflects on 30+ Years at

Alsco Uniforms.

After more than three decades with Alsco Uniforms, Jim Kearns has gone

from first-time passport holder to Chief Operating Officer of the company’s

North American division. His journey is marked by curiosity, adaptability, and

a passion for people—the very qualities he now encourages in future leaders

across the business.

Jim’s journey with Alsco Uniforms began in 1993, when he joined as Director of Internal Audit. At the time, Steiner

Corporation (Alsco Uniforms’s parent company) had just become a client of Price Waterhouse, where Jim was a

manager. Kevin Steiner asked him to help recruit someone to build an international internal audit function—and then

asked if he wanted the job himself.

“I said yes, got a passport, and was off to Italy,” Jim recalls. “I’d never had an espresso,

used foreign currency, or seen a cathedral up close before. I stayed at Hotel Manin on that

first trip—and I still stay there today.”

That early exposure to the international business—and to the unknown—shaped

his open-minded approach and helped him become a trusted leader across the

organisation.

Climbing the Ladder

Jim spent six years in internal audit before becoming Controller, then Controller/

Treasurer. He was closely involved in various departments beyond finance, from IT

to acquisitions. By 2007, he stepped into the role he’d had his sights on since the

start: Chief Financial Officer (CFO).

“It was the job I wanted when I joined, and I finally got the office ‘behind the glass,’” he

says with a smile. “As CFO, I was able to contribute to nearly every part of the business,

both in North America and overseas.”

“I’d never

had an

espresso,

used foreign

currency,

or seen a

cathedral

up close

before.”

Rising to the Challenge

In 2018, Jim became Executive Vice President/CFO and

took on Sales, Marketing, and Operations Support. But it

was during COVID that his experience and resilience were

truly tested.

“COVID was the biggest challenge of my career,” he says.

“But the strong relationships I’d built—with our bank group

especially—were invaluable. The business was resilient,

but North America and the UK were hit hard. That period

changed everything.”

In October 2023, Jim was promoted to COO following Jim

Ginnetti’s retirement. Andrew Steiner—representing the

fifth generation—took over as CFO. The leadership baton

had well and truly been passed.

A Vision for Growth

Looking ahead, Jim’s focus is clear: growth, growth, and

more growth. “In 2025, the number one goal is to hit our

revenue and Earnings Before Interest Taxes Depreciation

and Amortisation (EBITDA) targets. Last year we laid the

groundwork by investing in our sales and service teams—

this year we expect to see results.”

Part of that push includes fully aligning Sales

and Operations and ensuring every Route Sales

Representative is equipped and motivated to upsell on

their routes.

“RSRs are in the best position to solve problems for our

customers. We’re asking them, ‘Are you positive?’—meaning,

are you growing your route?”

Culture, Communication, and Change

Changing culture, Jim says, is one of the hardest things a

business can do. But it’s crucial.

“Creating a growth-minded culture takes time, focus, and

persistence. It doesn’t happen overnight, but we’re making

great strides.”

Jim also highlights the importance of communication. “It’s

easy to forget how hard it is to really get your message across.

I’ve learned to slow down, think things through, and listen

more.”

Jim’s Top Tips

for Growth

1. Be curious

Ask questions and take an interest

beyond your role.

2. Say yes to opportunities

Even if they take you outside your

comfort zone.

3. Get your hands dirty

Whether it’s problem-solving or

jumping in on the ground floor.

4. Communicate well

Responsiveness and clarity

build trust.

5. Share what you learn

Knowledge grows when it’s

passed on.

Part of the

family

Sustainability at the Core

As a former Textile Rental Services Association

(TRSA) Chairman, ESG (Environmental, Social,

and Governance) is close to Jim’s heart.

“We established a global ESG committee to bring

together efforts from different countries. Each was

doing great work, especially on the environmental

side—but we needed to tell the story better. People

want to partner with companies doing the right

thing, and we’re committed to that.”

Looking to the UK

Jim was closely involved in bringing CLEAN into

the Alsco Uniforms family—a proud moment in his

career.

“The UK business had a rough start—first COVID,

then a devastating fire—but it’s rebuilding. The

goal now is to make hospitality wildly profitable,

then grow into uniforms and niche markets.”

He sees the UK as a key part of Alsco Uniforms’

future. “London is one of the world’s greatest cities.

I’d rather do business in the UK than most other

places.”

Advice for Future Leaders

Jim’s advice for anyone looking to build a career

at Alsco Uniforms is simple: be curious, say yes,

and don’t be afraid to get your hands dirty.

“Ask questions. Take on new roles. Show

initiative. Learn every job you can—and share

what you learn with others.”

Bleeding Green

After 32 years, Jim Kearns still speaks with

passion about the industry.

“I used to be the new guy. Now, I’ve been here

three decades. This industry gets in your blood.

Some say we bleed green—and I guess I do.” – Jim

Kearns, COO, Alsco Uniforms North America

“There are times

to be the student

and times to be the

teacher. You never

want to hold on so

tight to what you’ve

learned that you

forget to share it.”

IT PAYS TO KEEP CLEAN PODCAST

The conversation connects with our Q1 Fresh Off The Press

newsletter and revisits why Alsco Uniforms pursued the

UK opportunity after missing out on acquiring AmeriPride

(a major uniform rental and linen supply company in North

America founded in the late 1800s, headquartered in

Minnetonka, Minnesota, serving the U.S. and Canada,

and acquired by Aramark for around $1 billion in 2017).

CLEAN’s hospitality focus made it a timely and strategic fit.

Jim offers a compelling look back at his diverse career journey,

tracing his progression through roles in internal audit, finance,

and IT before stepping into his current, operations-centered

leadership position. This broad background, he explains,

has given him a well-rounded perspective on business

strategy and people management — crucial for navigating the

complexities of his role today.

Looking to 2025, Jim lays out Alsco Uniforms’s key priorities:

achieving ambitious growth and (Earnings Before Interest,

Taxes, Depreciation, and Amortization) EBITDA targets,

driving increased first aid sales, and further embedding a

culture of safety and employee development throughout the

organization. He emphasizes that these goals are not just

about numbers but about creating a healthier, more resilient

company for employees and customers alike.

Jim also reflects on the leadership lessons he’s gathered

over the years. Among the most significant, he notes, are

the challenges that come with evolving company culture

— a process that demands patience, clear communication,

and strong relationships. He stresses the importance

of sustainability, both in business practices and people

development, and how these principles are integral to Alsco

Uniforms’s long-term success.

Season 2, Episode 4: 32 Years and Counting

Jim’s Storied Career With Alsco Uniforms

In this episode, Jim Kearns and Dana Craig look back on key moments in Alsco Uniforms’

journey, including the acquisition of CLEAN UK, Jim’s 32-year career, and his new role as

Executive Vice President and Chief Operating Officer of the North American Division.

As he looks to the future, Jim expresses optimism about the

UK’s economic recovery and the opportunities it presents.

He encourages employees to stay curious, embrace new

challenges, and actively contribute to the company’s growth.

The conversation is a sharp, thoughtful exploration of

leadership, strategy, and what’s next for Alsco Uniforms as it

charts its path forward.

Tune in to the Alsco

Uniforms Podcast today!

Spotify

Apple Podcasts

Amazon Music

YouTube

Part of the

family

FRASER’S MESSAGE

A Dynamic Start to 2025

2025 has burst into life with real energy and a lot of activity. Where else could we

possibly start other than Butlins?

At the end of last year, we received the fantastic news that Butlins awarded us

all three of their resorts. This means we retained Bognor Regis and will begin

servicing Minehead in 2025 and Skegness in 2026.

The Butlins Minehead installation began during the final week of January. Thanks

to meticulous planning by Darryl Constance, the ingenuity of Robert Morris in

sourcing all necessary stock in record time, and the outstanding support of Mark

Cox and the entire Yeovil team, it has been one of our best installations ever.

Reviewing the first month’s performance on 27th February, the stats show four

weeks of 100% deliveries made on time and in full (no shorts). Outstanding!

As you will see from the updates within the Uniforms teams, a lot of great

work is underway, and more projects are coming. These are all great indicators

of a motivated business that is in a hurry to get somewhere. The workwear

marketplace is a competitive one with some established players, yet it remains

one filled with opportunity. The work Ian Langford and Julie Garrett have done in

raising the bar with the installation process for accounts like Warner demonstrates

CLEAN’s commitment to customer success in the exact same way that the Butlins

installation programme did.

This is going to be a key component in our mission to grow by being different to

our competitors as a virtue of being the most customer focused company in the

sector. This is a very competitive market right now, and as the next few examples

show, we have seen-off stiff competition due to our ability to be better and help

our customers solve problems.

A prime example is the recent renewal with Arora, who agreed to a new contract

with us for the existing estate. A tough renewal process with its ups and downs.

However, the final piece of the jigsaw was the speed of execution in supporting the

reopening of Arora Crawley, which swung the pendulum back in our favour. Thanks

to Hazel Basford and the Yeovil team mobilising so quickly and taking a headache

of the customer’s desk, this is the sort of action that builds trust and loyalty.

Center Parcs was another good news story. Contract negotiations were

finalised in February, resulting in a new 3 + 2 agreement. Again, this was a

challenging tender process due to aggressive competitor behaviour, so it was

very pleasing that Center Parcs recalled the times we protected their service in

challenging situations, showing that loyalty does exist. In a recent review with

the Center Parcs team, they highlighted the progress made by Chris Bell and the

sustainability work as particularly impressive. Also, they recognised the service

transformation from CLEAN Nottingham.

Another renewal that was recently delivered was a new agreement with

Parkdean Resorts. At the end of 2024, the customer team travelled from

Newcastle to Yeovil to say ‘thank you’ for what they considered to be

outstanding service in the laundry category and rewarded us with a new

contract. How often does that happen?!

The most critical factor in our success up until now, and in the future,

will be our ability to solve problems together. March saw us launch

Weekly Growth Meetings’ as an opportunity to get together

to look at new business potential and opportunities to solve

problems for our existing customers. This collaboration will be

central to our capability to compete, innovate, grow, and be

valued by our customers.

We will soon be launching Weekly Growth Meetings MkII

to build upon some of the good ideas raised in the early

meetings, and this is what we should all be striving for:

“Better today than

yesterday, and better

tomorrow than today.”

Fraser Borthwick

Chief Customer Officer

Part of the

family

COMMERCIAL TEAM

Linen Customer Renewals

Nottingham Venues

Part of Nottingham University – Anita Watson, Account Manager, secured a 2-year contract extension with

The Orchard Hotel and The Jubilee Hotel & Conferences; this was made easier by the great service Nottingham

has given them since April 2024 and a credit to Troy Faulkner, Site Director and his team.

Klarent

In November 2024 Karen Sharp, Head of Commercial Management, secured a 2-year

extension even though it wasn’t due to be renewed until April 2025. This extension

includes a price increase, covering three Doubletree Hotels: Newbury, Bristol North,

and Dartford. However, since the contract was signed, Doubletree Newbury has been

sold to a company named Orida, which is closely associated with Countrywide Hotels.

Orida has taken over the contract, and we have started discussions about potentially

working with other hotels within their portfolio.

Florida State University (FSU) Study Centre London

FSU is an independent property managed by CLEAN Camberley. Located just off

Tottenham Court Road, this campus is affiliated with FSU in the US. Gareth Draper,

Business Development Director secured the contract in August/September 2021, and

we completed the installation in November 2021. Logan Basford, Account Manager

renewed the contract in November 2024 for a three-year term.

Since we brought them on board in 2021, they have been extremely satisfied with

CLEAN. Megan Griffin, our current contact, previously stated, “The support is incredible,

the stock management software is easy to navigate, and any issues are dealt with quickly.”

Quarry Walk Park

Quarry Walk Park is managed from CLEAN Nottingham, is located near Alton Towers

on the edge of the Peak District in Staffordshire. This park features lodges, log

cabins, and glamping pods nestled in the stunning natural beauty of the Staffordshire

Moorlands. In February, Anita Watson, Account Manager, leveraging her relationship

with Rebecca Millican, Gerneral Manager, re-signed Quarry Walk on a split rental

agreement, aligning with Bob Steiner’s preferred business model for hospitality linen.

Workwear Customer Renewals

So far this year, 19 renewals have been successfully implemented.

Additional signed renewals are currently in the pipeline and being

prepared for rollout.

New Contracts:

Warner Leisure Hotels: The renewal for

10 locations across the country has been

secured, with installations planned for

April 2025. This is a significant bolster to

our workwear business.

Frasers Hospitality Group: Contracts

for 10 locations, including Hotel Du

Vin and Malmaison hotels, have been

renewed.

Enhanced Customer Relationships:

The Taiwanese restaurant chain Din Tai Fung has expanded by

adding new locations at Canary Wharf and Richmond. These

new sites will be served by the CLEAN Banbury team, reflecting

our commitment to enhancing and expanding our workwear

services. Great job, team, on this accomplishment!

Workwear Team Achievements

Celebrating Milestones: Account Managers Howard

Lawson and Stuart Moir reached their 1-year service milestone

with CLEAN in late 2024. These achievements reflect the

dedication and hard work of our team members. Congratulations

to Howard and Stuart!

Old Thorns

We are pleased to announce the successful renewal of our three-year contract with

Old Thorns, effective from February 17th. This renewal marks a significant milestone and

is a testament to our team’s dedication and exceptional service.

Old Thorns, a premier golf and country estate located in Hampshire, has been a valued

partner for many years. Despite considering quotes from other suppliers, they chose to

renew with us, highlighting the strength of our long-standing relationship and superior

customer service. Additionally, they utilise our Special Occasion Linen service.

Part of the

family

ECO CHEFSWEAR

Uniforms Shouldn’t Cost the Earth

We’re proud to introduce CLEAN’s Eco Chefswear range—a smart,

sustainable choice for chefs who want to make a difference. Designed

with performance in mind and crafted from recycled polyester and

sustainably sourced cotton, this range reflects years of innovation and

a strong commitment to the planet.

Why It Matters

Traditional chefswear often relies on virgin polyester and conventional

cotton, both of which contribute to plastic pollution, soil erosion, and

pesticide overuse. By switching to sustainable fabrics, CLEAN is helping

reduce these impacts.

What’s In The Range

The Eco collection includes thoughtfully designed essentials that blend

sustainability with performance:

Eco Short & Long-Sleeved

Classic Chef Jackets

Made from 65% recycled polyester and 35%

BCI cotton (195gsm), each jacket recycles up to

11 plastic bottles and reduces CO2 emissions.

This unisex design features 10 concealed press

studs, a double pen pocket, and a mandarin

collar for a clean, professional look.

Our Eco Chefswear range is more than a uniform—it’s a statement of

intent. A small change that makes a big difference.

NEW PRODUCT RANGE

Why this fabric stands out

More than just comfortable and durable, this fabric helps:

Reduces Plastic Waste

Each chef jacket and trouser saves 11+ plastic bottles, and

each apron saves 3.6 bottles

Promote a circular economy

Recycled materials mean less environmental waste

Lower carbon footprint

Recycled polyester production uses up to 53% less energy

Support better farming

Backed by the Better Cotton Initiative, using less water and

fewer pesticides

CLEAN’s Eco chefswear

range empowers

hospitality professionals

to choose sustainability.

Eco Drawstring

Chef Trouser

Also crafted from 65% recycled polyester and

35% BCI cotton, these trousers offer a baggy fit

for ventilation and comfort. They include twin

hip pockets, a rear patch pocket, and a zip fly—

perfect for long shifts in a busy kitchen.

Eco Classic Bib

Apron

Each apron is made from the same durable

fabric blend and recycles 3.6 plastic bottles.

With self-coloured ties and embroidery-ready

fabric, it’s a sustainable, practical choice for

kitchen teams.

Part of the

family

New Linen Customers

We’re pleased to welcome several new linen customers to the CLEAN family. These new partnerships reflect our continued

growth and the trust businesses place in our service and quality.

Dorsett Canary Wharf

This new luxury hotel features 236 beautifully designed rooms, offering guests a modern and

comfortable escape in the heart of London’s dynamic business hub. We are proud to announce

that we will be supplying our linen services to the hotel, marking our first opportunity to reengage

with the Dorsett group after our previous partnership. They approached us, eager to return their

business to CLEAN because they were seeking a superior service, and we were more than happy to

support them.

Doubletree Hyde Park

Scheduled for installation in April, this site is part of our existing workwear contract delivered

through Hilton Supply Management (HSM). It represents a valuable addition to our growing

portfolio under the HSM umbrella. Securing this opportunity highlights the strong relationship

developed by Sue Morley, Regional Sales Manager, and Karen Sharp, Head of Commercial

Management, with General Manager Benny Luitjens. Their ongoing collaboration and dedication to

exceptional service were instrumental in finalising the agreement—further strengthening CLEAN’s

reputation as a trusted partner within the Hilton network.

Hyatt Place Leeds

This new build, opening in early March, is part of Aimbridge but came about through Sue Morley,

Regional Sales Manager’s 20-year relationship with Peter Dodd, the new GM. Sue noticed Peter’s

location change on LinkedIn and reached out to him, securing the deal over coffee due to their

existing relationship.

New Workwear and Linen Customers

We are thrilled to announce that Brend Hotels, an existing customer, is extending its portfolio with

CLEAN. Five additional hotels are due to be installed at the end of March/April 2025. This extension

includes workwear and is part of their six-year agreement, thanks to the strong relationship Darren

Hunter and Darryl Constance have built with Brend Hotels.

We’re delighted to share that, based on our exceptional linen service to the Brend Hotel Group,

we’ve successfully expanded our partnership, securing the workwear supply contract for their chefs

across five additional locations. Now, all 11 locations benefit from our top-notch workwear solutions.

We’ve leveraged our expertise to support their teams with high-quality, professional workwear solutions by delivering

outstanding service levels and building strong relationships. This achievement highlights the trust Brend Hotel Group places

in CLEAN to keep their teams looking sharp and comfortable.

Customer Service

Projects

We are focusing our current customer

initiatives on major hotel groups like

Park Plaza and Clermont Hotels.

These projects are designed to simplify housekeeping

operations, improve the ordering process, and enhance

linen management practices. By collaborating closely

with hotel teams, we’re adding value by helping them

streamline their day-to-day tasks and, therefore, driving

greater efficiency across their operations.

Our approach is to invest substantially more time with our customers to understand and map their way of

working and identify any pain points they have with managing their linen supply. This builds trust, strengthens

relationships, and proves ourselves as experts in what we do. We start with a set of regular meetings with our

customers to assess their ways of working, identify team knowledge gaps on both sides, and highlight areas for

operational improvement. By developing a deep understanding of each hotel’s housekeeping operation and unique

setup, we can tailor our support to suit their specific needs. We have found that even when hotels within the

same group are just across the road from each other, their ways of work and needs can vary greatly, so a different

approach from CLEAN is required.

We also celebrate the wins with our customers, recognising progress and openly discussing lessons learned. This

culture of collaboration and continuous improvement forms the foundation of our customer partnerships.

Furthermore, we actively encourage hotel teams to visit our laundries. These visits offer valuable insights into our

operations, helping hotel teams better understand the entire journey the linen takes during the laundry process to

reinforce the importance of teamwork from both sides.

Internally, we focus on service enhancements by working closely with our Asset Managers and Customer Service

teams. Our weekly meetings drive knowledge sharing and support continuous learning, ensuring our teams know

how each hotel operates and are aligned and ready to deliver the best service for our customers.

Future Plans

Looking ahead, we’re excited to build case studies that highlight the measurable benefits of effective linen

management, and how this can reduce their environmental footprint while saving them money. These real

life examples will serve as educational tools for all our hotel partners and showcase the value of a structured,

collaborative approach to linen use.

CLEAN is not just a service provider — we are a strategic partner. Bridging the traditional gap between supplier

and customer will help us in our growth mission by differentiating our service offer. By strengthening relationships,

adapting to individual customer needs, and promoting best practices, we are jointly creating a more efficient,

sustainable, and forward-thinking hospitality industry.

Part of the

family

New Business Telesales Leads

Exciting New Partnership with Paragon Marketing Projects

We’re pleased to announce our new partnership with Paragon Marketing Projects to

launch a high-impact telemarketing campaign to generate leads and drive appointments.

This is a fantastic opportunity to elevate our sales efforts and reach new heights! After

strategically defining our Ideal Customer Profile across our four locations, we’ve entered

a Proof of Concept phase with a dedicated telemarketing company to implement our

plans.

• 12-week campaign

• 400+ telemarketing calls per week

Impactful Blitz Days Drive Local

Outreach Success

We have carried out some boots-on-the-ground blitz

days, during which the team and some of our operational staff

conducted successful outreach efforts to local businesses in Banbury

and Cheltenham in January. During the Banbury Blitz day, the team

gathered 53 pieces of information about their workwear needs, including

details on mat services, workwear usage, current suppliers, and contract

end dates. The team discovered that many companies in Banbury currently use

Johnsons Workwear but are open to collaborating with a local provider like CLEAN.

On the Cheltenham Blitz day, 47 pieces of data were collected. Team members

from CLEAN Cheltenham joined the workwear team, along with Paul Cook from Special

Occasion Linen.

This led to excellent collaboration and relationship building. Overall, the goal was to better

understand which local businesses use workwear services and secure new sales leads for development

in the future.

WORKWEAR SALES

& MARKETING

CLEAN at the Health & Safety Event 2025

From April 8th to 10th, CLEAN participated in the Health & Safety Event 2025 at the NEC Birmingham, a key event for

industry professionals.

We showcased:

• Innovative Workwear and PPE

• Efficient Laundry and Garment Care

• Sustainable Practices

Whether businesses were updating their current uniform strategies or exploring new options, CLEAN’s expert workwear

team had good engagement with attendees and gained some valuable leads to continue conversations. The exciting

opportunity to win an iPad added to the event’s allure and encouraged attendees to visit the stand.

Upcoming shows...

HSM Live: Health and Safety Matters Live, Coventry will be held on 4 June 2025 at the Coventry Building Society Arena.

This essential, free conference for health and safety professionals will offer insights from over 350 delegates and 30+

exhibitors, including CLEAN. Attendees will benefit from expert insights on best practices, case studies, and legislative

updates, highlighted by a Mock Trial based on current laws. Co-located with a sustainability conference by NEBOSH, it’s a

must-attend for end-users, consultants, and risk assessors seeking to network and stay ahead in the industry.

• Targeted outreach using industry data (company size, job titles, locations, etc.)

This initiative is a key driver of our ‘More, Better, Quicker’ sales plan. It helps us connect

with the right businesses faster and more efficiently than ever before.

With Paragon’s proven track record in B2B lead generation and industry-leading

CRM integration, we are confident that this structured outreach, expert training, and

transparent reporting will be a game-changer for growing our workwear business.

Stay tuned for updates on our progress—we’re just getting started!

Safety, Health and Wellbeing Live (SHW Live) will be held on 18 - 19 June 2025 at Olympia London, where CLEAN will be

exhibiting. This key event for the safety sector is expected to draw over 6,500 attendees, featuring 100+ speakers and more

than 200 exhibitors. Designed to foster excellence in health, safety, workplace wellbeing, and fire safety risk management,

SHW Live offers attendees valuable opportunities for education, networking, and procurement. Perfect for safety

professionals seeking to enhance their knowledge and connect with industry leaders, the event promises insightful sessions

and the chance to explore innovative solutions.

Part of the

family

Chefswear Marketing Campaign

We’re excited to announce a comprehensive Chefswear

marketing campaign in collaboration with our Marketing

Team, aimed at CLEAN’s existing linen customers. These

customers, who typically have hotel restaurants and may

host events and banqueting, already have linen accounts

with us, and we’re eager to show them that we can offer

much more.

The campaign features two key components:

1. Nurture Email Campaign: Following an 80-20

split strategy, this part of the campaign devotes

80% of its focus to addressing the pain points

that chefs experience. By highlighting common

challenges, inefficiencies, and frustrations, we aim to

empathize and connect with chefs, demonstrating

our understanding of their struggles. The remaining

20% introduces CLEAN Chefswear as a solution,

showcasing how it effectively addresses these issues.

This seamless connection between pain points

and solutions is supported by a newly developed

chefswear brochure.

2. Direct Marketing Campaign: To complement our

email efforts, we’ve executed a targeted direct

marketing campaign by sending out brochures in

March. These brochures emphasise the details of the

Chefswear offering and reinforce the key messages

from the email campaign, ensuring comprehensive

coverage of our product’s benefits.

Thank you to our team for their dedication to

service excellence and the Marketing

Team for their support.

The campaign is designed to

highlight that CLEAN can

offer additional services

SITE NEWS

Camberley

Sustainability and ESG

We are currently exploring a partnership with Associated

Pallets that aligns with our commitment to environmental

sustainability by collecting and refurbishing our pallets in

accordance with ISO 9001:2015 and ISO 14001:2015

standards.

In 2019 alone, Associated Pallets successfully refurbished

approximately 245,000 wooden pallets, effectively putting

them back into service. This initiative significantly reduces

waste and environmental impact, saving an estimated 8,900

trees from being felled. Additionally, around 36 tonnes of

scrap wood were converted into wood chips for various

applications. Plus, they pay us for this service.

By working with Associated Pallets, we can enhance our

pallet management process and reinforce our commitment to

sustainability, improving resource efficiency and reducing our

environmental footprint.

Customer Success

The Camberley team, in collaboration with Hazel Basford,

Key Account Director, and Logan Basford, Account Manager,

successfully renewed the three-year contract with The

Old Thorns Hotel, Restaurant, SPA, and Leisure at Liphook,

effective from February 17th.

Old Thorns, a premier golf and country estate in Hampshire,

has been a valued partner for many years. Despite considering

quotes from other suppliers, they chose to renew with us,

highlighting the strength of our long-standing relationship and

the exceptional service provided by the team. This renewal

marks a significant milestone in our continued success.

Operational Updates

We are pleased to report that Ironer 4 was successfully

brought back online after a six-week outage, ensuring

smoother operations. Great work, Team Camberley!

Employee of the month

Oct 2024

Nov 2024

Dec 2024

Keith Gould

Driver Category C

Keith has recently picked up a couple of very last

minute urgent issues where he was covering

annual leave. Not only did he react quickly and

dealt with the issues straight away, he also kept

the Site informed of the progress and resolution

the whole way through. This enabled us to let the

customer know exactly what was happening and

that helped build a valuable relationship with the

customer who has renewed confidence in us.

Ionut Alexandru Brezeanu

Driver Category C

Ionut had to use the pool car as he was on

a course. When he drove the car he noticed

it was dirty both inside and out so he took it

upon himself to clean it inside and out. This

was a great help and made it better for the

next people to use.

Peter Jackson

Production Manager

Peter went above and beyond during one

of our busiest periods, demonstrating

commitment, creativity, and a customerfirst

mindset. His problem-solving skills

helped prevent escalations and maintain

strong relationships. On Christmas Eve, with

deliveries at risk and complaints rising, Peter

stayed late, loaded a vehicle, and ensured

the delivery was on its way. By 8 PM, he

confirmed the issue was resolved, ensuring

the customer received their linen in time.

Part of the

family

Camberley Secures Renewal with The Old Thorns

Camberley is pleased to announce the successful renewal of its

partnership with The Old Thorns at Liphook for an additional

three years. This renewal highlights the strong relationship

that has been built and the exceptional service provided by the

Camberley team.

Old Thorns Hotel & Resort is set in 400 acres of picturesque

Hampshire countryside and offers a unique experience all in one

place. With bedrooms, self-catering apartments, a golf course,

meeting and events spaces, restaurants, a health club, and a spa,

Old Thorns is easily accessible from London and the South. It is

the ideal destination for a night away, staycation, wedding, event,

golf break, conference, and much more.

Congratulations to everyone involved in achieving this milestone!

The team looks forward to continuing to deliver outstanding

results and further strengthening customer relationships.

Employees

The Camberley Staff Appreciation Party took place at O

Camberley on February 8th and was a fantastic success! Over a

hundred colleagues attended, enjoying a wonderful evening of

festivities and celebration.

Camberley was also proudly represented at the CLEAN Annual

Awards Lunch on February 25th by Peter Jackson, Manager of

the Quarter, who was entered into the Annual “Best Overall”

award. More about that later!

Slough

Park Plaza Project

In August 2024, the Slough team seized the opportunity to transition a long-standing RFID customer onto Streamline. Over

the course of five months, we carefully nurtured this account, ensuring a seamless integration. To support this transition, we

provided tailored welcome packs for all sites and designed bespoke, colourful shelf labels to enhance stock organisation and

facilitate accurate inventory management.

Building on this success, in January 2025, we embarked on a three week transition of the remaining eight sites to

Streamline. This achievement was made possible through the dedicated efforts of all departments, demonstrating our team’s

commitment to delivering excellence.

Streamline Success in Slough

Slough now proudly supports 150 individual Streamline accounts, representing an impressive 98% of our customer base. The

remaining accounts consist of Customer Own Goods and one soiled exchange account. This high adoption rate has granted

us unprecedented visibility into stock levels and customer needs, allowing us to proactively manage demand and optimise

laundry operations.

To further enhance efficiency, we are trialling a new

method for distributing our weekly workload, which is

already yielding promising results.

Resilience in the Face of Adversity: Power

Outage – December 10th

In December, a major power outage affected many

businesses on the Slough Trading Estate and surrounding

areas, including ours. Despite this challenge, our team

quickly adapted by using the remaining laptop battery

power from the previous day and leveraging phones as

hotspots to maintain operations. We communicated

quickly with our customers, keeping them informed and

assured with timely updates.

Our customers showed incredible support, many even

offering to adjust their orders to aid our recovery. This

experience highlighted the essential role of transparent

communication, reinforcing our belief in providing quick,

clear updates to prevent unnecessary concerns and

strengthen customer confidence.

Keeping Customer Data Up to Date

In March 2024, the Slough Customer Service team

launched an initiative to update all customer records on

NetSuite. The goal was clear: ensure swift and efficient

communication by having accurate contact details on

hand. As we approach the first anniversary of this initiative,

we’ve successfully updated 231 out of 532 records this

year alone, keeping our data current and relevant.


Oct 2024

Nov 2024

Dec 2024

Pawel Sobocinski

Production Team Leader

Anna has also stepped up to cover gaps left

by a colleague, taking on additional hours and

working rest days to ensure site cleanliness is

maintained. Her proactive approach extends

to areas not typically covered by the site

cleaner, including organizing and tidying the

yard and Engineering areas. Anna has certainly

exceeded our expectations.

Adam Nowak

Engineering Team Leader

He has Stepped up as team leader. His

communication has been fantastic and his

team work excellent

Rameez Gondal

Driver Category C

On the late shift, on Christmas Eve, Rameez

volunteered to support the Camberley

laundry, drove from Slough site to collect the

required stock and delivered it to Central

London. Thanks to his efforts, what could

have been a highly unpleasant outcome

for both our customer and CLEAN was

averted. Rameez deserves recognition for his

exceptional commitment and the significant

impact of his actions.

Part of the

family

Operational Highlights

• We recently hosted Park Tower Knightsbridge for a laundry site tour—

accompanied by some well-received chocolate orange biscuits!

• We supplied Centre Parcs Woburn and Sheraton Grand Park Lane with

spa robes and towelling while their On-Premise Laundries (OPLs) were out

of service.

• Our new Production Manager, Josef Frank, joined us on February 10th and

is currently completing his induction.

• The Christmas and New Year period was the busiest in Slough’s history,

with over 2.5 million pieces delivered—5% up on 2023.

• Our busiest day was December 23rd, with 160,000 pieces processed—the

second highest of the year.

• Despite a major breakdown on New Year’s Eve that cost us 5+ hours of

washing capacity, our production team worked extra hours, and the

transport team were able to successfully deliver linen to customers

throughout London before the New Years Eve fireworks but before the

road closures that come into effect for the New Year’s Day Parade.

Collaborating for Success

The transition of Park Plaza to Streamline was a true cross-functional

achievement. One hotel even moved to a floor-based packing system, effectively

transforming one account into 14 separate units within the same building. Over

three weeks, eight hotels successfully migrated to Streamline.

Special thanks to our Asset Managers, Peter and Olga, along with Vitalija, Darren,

and Avtar, for their meticulous work behind the scenes—allowing Production and

Transport teams to execute efficiently.

Celebrations and achievements

Our Christmas Party on January 10th was a fantastic way to celebrate a recordbreaking

year and unwind as a team.

Park Plaza Project: In August 2024, the Slough team seized the opportunity to transition

a long-standing RFID customer onto Streamline.Over the course of five months, we carefully

nurtured this account, ensuring a seamless integration. To support this transition, we provided

tailored welcome packs for all sites and designed bespoke, colourful shelf labels to enhance

stock organisation and facilitate accurate inventory management.

Building on this success, in January 2025, we embarked on a three week transition of the

remaining eight sites to Streamline. This achievement was made possible through the dedicated

efforts of all departments, demonstrating our team’s commitment to delivering excellence.

Streamline Success in Slough

Slough now proudly supports 150 individual Streamline accounts, representing an impressive 98% of our customer base. The

remaining accounts consist of Customer Own Goods and one soiled exchange account. This high adoption rate has granted

us unprecedented visibility into stock levels and customer needs, allowing us to proactively manage demand and optimise

laundry operations.

To further enhance efficiency, we are trialling a new method for distributing our weekly workload, which is already yielding

promising results.

Harnessing Data to Elevate Service Standards

Darren Downes has been instrumental in leveraging data insights by enhancing his Power BI skills. By converting extensive

daily data into accessible reports, he’s improved our service approach. This report is now available to all Site Directors and

Key Account Directors, to help facilitate informed decision-making and strategic planning.

By highlighting areas for improvement, we ensure our service remains reliable and efficient. For example, between January

and May 2024, Slough recorded 715 cases of unrecognised shorts, which were successfully reduced to 378 in the same

period this year a remarkable 47% decrease. By focusing on minimising these occurrences, we are bolstering customer

confidence and elevating our service standards. Unrecognised shorts often stem from simple packaging errors, such as

sending eight packs of pillowcases instead of ten, mislabelling, or other human errors.

Darren’s use of Power BI is driving our service enhancements, helping us refine processes that strengthen suppliercustomer

relationships and improve quality. Darren continues to enhance the report, making it an essential tool in our

pursuit of excellence.

YTD Complaints by month

• The Goan community within our team once again treated both shifts to a

wonderful Christmas meal—an annual tradition that continues to bring us

all together.

• Eight team members recently earned their First Aid at Work

Certification—enhancing workplace safety for everyone.

100

Complaint: Escalation

Complaint: Quality

Complaint: Quantity

50

Complaint: Service

Complaint: Transport

0

January February March April May June July August September October November December

Laundry Complaints

0

825

Short-Unrecognised

309

Rejects

200

Short-Recognised

Wrong item received

65

Delivery / Collection

55

Missing cages

41

Delivery Late / Time

19

Stained, Marked or Bleached 16

Cage 15

Creased 5

Administration Error 4

Ripped, Holed, Torn, Shrunk 4

1650

0 50 100 150 200 250 300

Part of the

family

Yeovil & Ross

Sustainability and ESG

Ross and Yeovil held their first ESG meetings with Patricia Correia, the ESG Project Lead. These sessions provided staff

with a clearer understanding of ESG principles, our sustainability goals, and how everyone can contribute to making our

operations greener.

• Cardboard Recycling: We have been actively baling cardboard on-site, with approximately 5,000kg of baled

cardboard ready for recycling—and more still to be processed.

• Recycling Stations: Set for installation soon, with staff training completed by the end of March.

• Energy Reduction Goals: Our target is a 4% year-on-year reduction in energy usage.

• Energy-Saving Measures:

• Switching off lights when not in use.

• Minimising air conditioning usage.

• Turning off electrical appliances completely rather than leaving them on standby.

• Paper Usage Reduction: A greater focus on reducing paper consumption across sites.

Ross Carbon Footprint - 2024

• Total Carbon Footprint: 9,831.8 tCO2e

• 83% from Natural Gas (Scope 1)

• 16% from Electricity (Scope 2)

Retirement:

• Engineer Paul Linegar retired at the end of March after nearly 29 years of dedicated service. We extend

our best wishes and sincere gratitude for his contributions.

Operational Updates

• Lost & Found: A sentimental piece of jewellery left in the linen was successfully located and returned to a

grateful customer at our Ross depot.

• Holiday Park Preparations:

• With holiday parks reopening, we are gearing up for a busy season.

• Haven and Park Dean customers resumed operations in March, and business is expected to

increase steadily leading up to Easter.

Equipment & Inspections:

Annual maintenance and safety inspections successfully completed, including:

• Boiler services

• Tumbler services

• Compressor services

Recruitment & Training Focus:

• The quieter period has strengthened our focus on recruitment, retention, and staff training.

• 50 new employees joined between Oct ‘24 & Feb ‘25

• 4% from Scope 3

Yeovil Carbon Footprint - 2024:

• Total Carbon Footprint: 10.506.3 tCO2e


• 84% from Natural Gas (Scope 1)

• 16% from Electricity (Scope 2)

• 4% from Scope 3

Yeovil

James Clarke

Driver Category C

Ross-on-Wye

Ethan Bowcott


We are continuing our partnerships with Fashion & Textile Children’s Trust and the Salvation Army.

Customer Success

• Butlins Minehead: Installation successfully completed, with excellent excellent customer feedback.

• Arora Crawley: The hotel reopened after a shutdown, and our team responded swiftly to meet the customer’s

urgent requirements.

• Forest Lodge: appreciation was shown for outstanding service, particularly in fulfilling

last-minute requests.

Training Achievements:

• Edvinas Gibezas & Jurij Garbovskij in our engineering team have successfully completed a welding course.

• Domas Sauciunas currently undertaking an electrical maintenance course.

• Coaching & Situational Leadership Training completed by Ana Chimu, Robert Chelaru, Bogdan Lixandru,

Oct 2024

Nov 2024

Dec 2024

For going out of his way to help a member

of the public after an accident on the road.

Stephen Skipp

Loader / Shunter

Making the role of loader his own and for

the support he gives to the Transport Team

Leaders and the production packers

Robert Chelaru

Production Manager

For his work on health and safety at Yeovil

as well as his attention to making sure the

factory runs as efficiently as possible

Oct 2024

Nov 2024

Dec 2024

For the extra work he did on Health and

Safety improvements and also helping out on

some engineering jobs.

Lucia Moreira

Production Operative

For her flexibility in amending her working

times to suit demand. Also she will work

extra hours when the business needs this.

Ian Brown

Driver Category B

For always going the extra mile when out

delivering to his customers.

Kyra Psoma, Inot Usru, Rolands Grinbergs, and Leanna Vaughan.

Part of the

family

Cheltenham

Production

Cheltenham has made impressive strides in its site upgrades:

• Sortation & Bag System: Fully installed and

operational.

• Continuous Batch Washer (CBW): Now fully

functional, boosting wash capacity.

• Drying Tunnel: Nearing completion, with final

adjustments underway.

• Hanging Station 6: Installed in February.

Phase 2 begins in April. It will introduce new auto garment

folders and a refurbished extractor, keeping our uniform

service at the industry’s cutting edge.

Engineering Achievements

• Rodolfo Corte: Completed a Level 3 Diploma in

Advanced Manufacturing Engineering.

• Steve Nimmo & Jon Smith: Achieved BOAS

Management & Operators certifications.

These milestones highlight our commitment to professional

development and operational excellence.

Sustainability Initiatives

• New Recycling Procedures: Launched on 31st

March 2025, with staff training.

• Paper Reduction: Moving towards a paper-light

environment with live digital documents.

• Energy Efficiency: Fluorescent lighting replaced with

LEDs; PIR sensors installed in high-traffic areas.

• Carbon Footprint: 2024 total: 11,267.9 tCO2, aiming

for a 4% annual reduction.

• Community Engagement: Exploring a partnership

with the Local Salvation Army.


Oct 2024

Nov 2024

Dec 2024

Emma Da Costa

Customer Service & Admin Executive

People consistently provide positive

feedback regarding her work and the

exceptional support and flexibility she has

demonstrated in both Special Ocassion Linen

and Workwear Customer Service.

Darren Curnock

Driver Category C

Darren has consistently assisted other

drivers with loading and unloading their

vehicles, both in the mornings and at the

end of their routes. He ensures all expected

work, including any Special Ocassion Linen

deliveries added to the routes are loaded

correctly, preventing missed deliveries and

the need for expensive couriers.

Additionally, Darren has played a crucial

role in training newly qualified LGV drivers,

teaching them trunking routes, best

practices, manual entry training, and optimal

loading techniques. Darren is a valuable

asset to the transport team in Cheltenham

and is highly respected by his colleagues.

Andzelika Kola


Supporting the management team with

cross-functional training, she has encouraged

team members who were previously reluctant

to try new skills. This initiative has fostered

a sense of inclusion within the Special

Ocassion Linen team at Cheltenham, enabling

workforce flexibility and cost savings.

A great employee, she is professional, helpful,

and hardworking—truly the right person in

the right position.

Upgrades, Investments and Movements

• £2.7M in machinery: New installations improving

efficiency, with further upgrades planned for April.

• £1.3M sprinkler system: Installation scheduled for Q2.

• Wi-Fi 7 Installation: We’re excited to announce the

forthcoming installation of Wi-Fi 7 (IEEE 802.11be),

which promises significantly faster data rates,

lower latency, and enhanced capacity than previous

generations.

• Team Relocations: The Commercial Team, Admin Team,

and Special Occasion Linen have moved to the “Main

Office” upstairs. Meanwhile, the IT Team has relocated

to the newly upgraded building at the back of the site,

now known as the Technology Centre, which features

improved heating and electrical systems.

Customer Success Stories

Special Occasion Linen continues to excel with flexible, noncontract

service, expert consultation, hand-finishing, and

sustainable packaging. Customers rave about the service:

• “Exceptional service and top-notch quality.” – Tom

Davies, CBS Arena

• “Superb service! High-quality linen and great reliability.”

– Angela McCauley, Barnsley FC

• “Fantastic service and exceptional quality. Thank

goodness we found you!” – Canterbury Catering Hire

Workwear – A Team Effort Our focus on On Time, In Full,

Right Quality has led to:

• 46% decrease in complaints: From 1,216 in 2023 to

659 in 2024.

• January improvement: 122 complaints in 2024 down to

58 in 2025.

• Current complaint rate: 0.02% against processed

pieces.

Part of the

family

Employees

Following her appointment as Transport Team

Leader in November 2023, Michelle Cambridge was

promoted to Transport Manager at Cheltenham,

effective 1st February.

Michelle has been instrumental in enhancing

customer service within the transport team by

boosting morale and sharpening the customer focus

with her ‘can do’ attitude. She has also collaborated

closely with Steve Carney and the Special Occasion

Linen team to integrate their deliveries into the

Cheltenham fleet, saving costs and fostering inclusion

within the Cheltenham business.

Michelle is a professional, innovative, and supportive

management team member. Well done, Michelle

Site Core Brief Meeting - February

Driving Profitable Growth While cash remains a

priority in 2025, our focus is on profitable growth.

The Sales Blitz Day in January strengthened our local

presence.

Financial Highlights

• Cheltenham closed 2024 £489K ahead of

budgeted EBITA, an £871K improvement on

2023.

• January 2025 ended £23K ahead of budget,

driven by cost control and teamwork.

Workflow & Growth

• Special Occasion Linen: January stock

checks and cross-training completed; two new

customers joining in April & May.

• Workwear: Rebalancing efforts underway to

optimise volumes; potential high-profile food

client visits in March.

Looking Ahead

Growth meetings: These meetings, initiated in March,

are now held every Monday. Collaborating with our

commercial colleagues, the site generates information

and opportunities to win new business, targeting the

local area, and enhancing our offerings to our existing

customer base.

An incentive scheme has been launched to encourage

the entire team to share information that could lead

to reward payments if their lead is converted into new

business or an upsell. Excitingly, the driver team has

already provided its first lead, marking a positive start.

Colleague Engagement Forums (CEF) updates

Nathan Anders joins Ecaterina Somnic as a CEF

representative. Site improvements include enhanced

heating, expanded canteen space, and deep cleaning.

Plans feature canteen upgrades, a TV for updates, and a

‘day in the life’ experience.

Q4 2024 EMPLOYEE AWARDS

Central

We are pleased to announce the recipients of the

Central Team Employee of the Month awards

for Quarter 4! Izaak, Martin, and Kathryn have

demonstrated dedication, innovation, and teamwork,

making significant contributions to our success.

Oct 2024

Nov 2024

Dec 2024

Izaak Singleton

IT Engineer

Izaak has done an excellent job implementing

our new phone system, showing great

attention to detail and professionalism. His

dedication led to a smooth and successful

rollout, setting a high standard for future

projects. He consistently goes above and

beyond, demonstrating technical skill,

patience, and a proactive attitude. His

friendly, customer-focused approach has

made a significant impact.

Martin Ling

Head of Software Development

Martin worked wonders by retrieving six

years of SHE data and presenting it in a

clear, accessible format. In just a few days,

he saved hundreds of hours of work, avoided

thousands in unplanned costs, and prevented

potential data loss.

Kathryn Saywell

HR Business Partner

For her excellent work on a new risk

assessment and improved Exit Interviews,

both benefiting the business. Her fair, timely

guidance shows a strong commitment to

driving excellence company-wide.

Quarterly Awards

We’re proud to recognise the outstanding team members

whose exceptional work this quarter reflects the values

that make CLEAN a leader. Their dedication and excellence

deserve celebration and inspire us all to aim higher.

Camberley

Central

Cheltenham

Peter Jackson

Production Manager

In recognition of his exceptional efforts

during a challenging period, Peter

showed outstanding commitment,

creativity, and a customer-first

mindset. His “can-do” attitude and

problem-solving approach helped

prevent major complaints and maintain

strong customer relationships.

Kathryn Saywell

HR Business Partner

Kathryn consistently goes above

and beyond to deliver outstanding

customer service. She continually

builds new skills and balances

compassion with commercial insight.

Her dedication to stakeholders and

employees is widely recognised and

deserves celebration.

Michelle Cambridge

Transport Team Leader

Michelle has had a major impact on

the Cheltenham Transport Team,

reducing customer issues, improving

driver performance, and enhancing

service quality. Her proactive

leadership and cross-team support

has boosted efficiency, lowered costs,

and strengthened the foundation for a

successful three-year contract.

Part of the

family

Banbury

Sustainability and ESG Initiatives

In February, the Banbury site proudly welcomed its ESG

Champions, who have completed their training and are now

actively contributing to daily operations.

The team is collaborating closely with Patricia Correia - ESG

Project Lead and the primary workwear suppliers to establish

a full-circle cycle for textiles. They have discovered promising

solutions within the UK and Europe. By potentially converting

textiles back into pellet form and then into polyester yarn,

there is a significant opportunity to extend the lifespan of

products as a uniform provider.

This initiative aligns perfectly with the ongoing development

of an eco-friendly garment range, utilising BCI cotton and

recycled polyester.

Praise for a smooth

installation process

The Banbury site is proud to celebrate

the successful onboarding of a

new chefswear customer, Wolfson

College, part of the University of Oxford. Following the

recent onboarding, the college awarded the Banbury team

outstanding satisfaction scores of 9s and 10s for both the

Sales and onboarding experience.

Wolfson College also praised the significant service

improvement compared to their previous provider. This

positive feedback is a testament to the team’s dedication to

delivering excellence and driving continuous improvement.

Welcome to the CLEAN family, Wolfson College.

Long Service Awards

For a newly established site, it’s fantastic to see colleagues

reaching service milestones.

• December: George Page – 1 year of service

• January: 2 years: Leon Barlow, Jason Hamilton, Neil

Phillips 1 year: Markus Wise, Malgorzata Nieckula-Cox

Operational Updates

After a successful Christmas period, we are

now operating business as usual, seamlessly

integrating new customers as they arrive.

We are pleased to announce the arrival of new

compressors to replace the flood-damaged

ones on site. Faulty sprinklers caused the

flood, but our engineers managed to get

the factory back up and running within just

two hours on the day of the incident. Their

dedication ensured minimal processing

downtime. Their expertise has also kept the

old, damaged compressors operational until

the replacements arrived.

In addition, our engineering team has done

a fantastic job tidying up the workshop and

store, resulting in a successful stock audit.

Their hard work and commitment continue to

drive our success.

A HUGE

WELL

DONE

TO ALL!

People and Celebrations : Milestone Birthdays

A big happy birthday to our team members who celebrated

special milestones recently:

• Markus Wise, Site Manager, turned 50 on 28

January

• Mariola Zaskorska celebrated her 60th on 22

February

• Stephen Paul reached 60 on 26 February

New Starters

In December, we welcomed Stuart Rose back to the RSR

role. Stuart was previously a lorry driver at the old Clean

Linen site, and it’s great to have him back at CLEAN!

In production, we also welcomed Edward Antwi to the

team.

Promotions

Congratulations to James Goddard and Alise Freimane,

who both successfully applied for the Key Operative

role. They were promoted from Laundry Operative to Key

Operative on 25 January and are already making a great

impact, strengthening the Banbury team.


Oct 2024

Nov 2024

Sunanta Wood


Sunanta is a very hard-working person

who when finishes her work always helpss

others around her, Always has a smile on

her face and has a can-do attitude.

Sigita Freimane


Nominated by four employees for very good

work organisation skills, great team player

Always looking after the team workers and

easy to communicate with. Always helping

everyone, and always organised.

Part of the

family

Nottingham

Our Sustainability Efforts

At Nottingham, we’re committed to reducing our environmental

impact through proactive initiatives.

We are working closely with specialist waste providers to simplify

our waste streams, ensuring materials are either recycled or

reclaimed wherever possible. In addition, our water reclaim

plant is under regular monitoring, especially due to the aging

components, to maximise the use of reclaimed water instead of

fresh potable water.

When sourcing spare or replacement parts for electrical

switchgear, we prioritise products that are manufactured with

sustainability in mind, helping to reduce our overall environmental

footprint.

We’ve also begun tracking our carbon footprint, with ESG

Champion Derek Campbell and several managers using Greenly

to analyse their personal impact. A surprising insight? Our dietary

choices often have a greater environmental impact than our

daily commute! Definitely something to think about when making

food choices.

Beyond our environmental efforts, Nottingham remains dedicated

to community support. We will continue our charity work with

FTCT and the Salvation Army, with plans to increase local

engagement. We’re also encouraging staff to suggest charities

and community groups they are personally involved with,

strengthening our positive impact even further.

Customer Feedback from Park Plaza

The team is delighted to share fantastic feedback from one of their valued customers, Park Plaza Nottingham. The

customer expressed their appreciation for the proactive communication, highlighting how much they value the

transparency in keeping them informed about any errors, such as substitutes on their order or delays.

By ensuring clear and timely updates, the team continues to build strong, trusting relationships with their customers,

reinforcing their commitment to excellent service. This feedback is a testament to the team’s dedication to open and

honest communication!

The Nottingham team is encouraged to keep up the great work. Their efforts in maintaining transparency and

building trust are truly making a difference.

Operational Highlights

For over 300 days, Nottingham has upheld an

impressive 99% service level efficiency in order

delivery and fulfilment. This achievement reflects

our team’s dedication and hard work and highlights

our unwavering commitment to operational

excellence and reliability.

To further enhance efficiency, we have successfully

upgraded the Towel Folder Control System. This

improvement boosts reliability and throughput,

ensuring smoother operations and minimising

downtime. The upgrade is already making a positive

impact, helping us maintain high service standards.

Another notable achievement is the successful

installation at Leeds Hyatt Place, completed on

24th February. This project reflects our ability

to deliver seamless service and meet customer

expectations with precision and efficiency.

People & Celebrations

Our team continues to grow, and we’re pleased to

welcome several new members:

Kittinoot Race, Mariusz Kowara, William McQue,

Atahje Pandohie, Brian Mills, Shane Whitlam,

Istera-Sara Pecican, Mei Yee Lam, Dennis-Razvan

Moldovan, Omoyemi Nixon, Thasmila Felthman,

Teklesenbet Fseha, Owen Bannister, Kyle Bexon,

Pavithra Thambidurai, Angelina Myatt, Phillip

Bailey, Griffydd Davies, Sahithi Mareedu, Lewis

Baker, and Saul Kearns.

Congratulations to Abdulbaqi Abaker, who has been

promoted to Interim Production Team Leader from

his role as a Key Operative. This well-earned step

forward highlights his dedication and hard work—

well done.

We also celebrate Ryan McEvoy, who has reached

a fantastic milestone of five years of service as of

17th February 2025. Thank you, Ryan, for your

commitment and contributions to the team.


Oct 2024

Nov 2024

Dec 2024

Abubakar Usman


He consistently delivers high performance, often

exceeding 100% of the target for both sheets

and duvets. His achievements are consistently

high, and he actively helps others improve. It’s

noticeable that other colleagues perform better

when working alongside him.

Adam Gooch

Engineer

As one of our apprentices, he proactively

addressed an ongoing issue in the sorting area

where bags were sticking and not opening.

He diligently worked on the rails, cleaning and

lubricating them, and extended the cylinders to

enhance the functionality of the bag pushers.

Additionally, he modified the bag drawstring

tensioning device to ensure consistent opening

and closing of the bags.

These efforts have dramatically improved the

performance of the sorting system, resulting

in increased throughput and fewer calls to the

engineering team for rectification work.

Anna Klep

Cleaner

Anna has demonstrated outstanding

commitment and performance in her role. Since

transitioning from production operator to site

cleaner in September, she has consistently

maintained high standards. The improvement in

cleaning standards is noticeable, particularly in

staff facilities.

Part of the

family

A New Chapter Begins in Nottingham

We have successfully purchased the land and have been formally granted

planning permission, allowing us to commence building works. Officially, the first

building work was due to start on 24th of March. However, our developers are eager

to progress and have almost completed the basic site preparation. There is now an

entrance from the road, and the muddy topsoil has been removed, prepared,

and levelled with a gravel layer. This preparation will facilitate the construction

equipment access to the site.

You can follow the building progress via the live webcam at http://tiny.cc/fairham.

After a flurry of last-minute negotiations, we have also selected our main equipment

suppliers. The new site will have innovative Inwatec equipment and the standard

Kannegiesser machinery we rely on across CLEAN. This combination will deliver

our most efficient plant yet without compromising on the quality that our customers

depend on.

Efficiency is a crucial aspect of the new site, and the project team is working on

the final designs for water and energy recovery. Our objective is to build upon our

previous experience to develop our most energy-efficient laundry facility. The roof

will be fitted with PV panels to generate our own electricity, and we are considering

upcoming technologies such as EV commercial vehicles and hydrogen co-firing options

for the steam plant. While these technologies may be beyond the horizon of the

Nottingham opening date, we are including some preparation work to make them viable

in the future.

Watch for more updates as we move forward with this exciting project.

Best regards,

John Newland - Director of Operations - Hotel Linen

“Even though

we are still

about a year

away from

opening,

there has

been nonstop

activity

regarding

our New

Nottingham

site. I am

thrilled to

share some

exciting

updates with

you all.”

Monday, March 24th, marked an exciting milestone for CLEAN as we officially broke ground at our new Nottingham

site. To celebrate this pivotal moment, a group of team members gathered at the site to participate in the groundbreaking

ceremony.

• Mandy Haynes – Production Key Operative and our longest-serving Nottingham employee, dedicated to

CLEAN since September 1995.

• Carl Haynes – Transport Manager since April 2007, exemplifying the family roots and generational continuity

within CLEAN. (Mandy’s son)

• Troy Faulkner – Site Director, returning to CLEAN in April 2024 to lead Nottingham operations.

• Naijo John – Production Operative and valued team member since January 2023.

• Peter Hallam-Purser – Driver (Category C) and CEF Rep, supporting transport operations since March 2022.

Ensuring Growth, Excellence, and Sustainability

The new Nottingham facility will significantly enhance our capabilities, enabling exceptional laundry and textile services

for our customers and reaffirming CLEAN’s ongoing commitment to sustainability and operational excellence.

Part of the

family

EMPLOYEE

SPOTLIGHT

Adam Nowak

Engineering Team Leader, Slough

At CLEAN, our people are the driving force behind our success,

and this month, we’re shining a spotlight on Adam Nowak, one

of our dedicated Engineering Team Leaders at our Slough

Site. With a passion for problem-solving and a hands-on

approach, Adam ensures that operations run smoothly and

efficiently every day.

Meet Adam Nowak

Adam has been with CLEAN for 13 years and keeps

our laundry equipment running like clockwork. His fault

diagnosis, maintenance, and compliance expertise ensure

that production stays on track, no matter the

challenge. Working a rotating shift pattern—

five days on (6 AM – 6 PM), followed

by five days off, then four nights on

(6 PM – 6 AM)—Adam is always

ready to support his team and

tackle any issues that arise.

He describes himself as’

flying around all over the

place.’ This brings to

mind a superhero

in a cape, which

we guess all our

engineers

are.

A Passion for Engineering

From a young age, Adam was fascinated by how things work. “I’ve always enjoyed taking things apart

and putting them back together,” he says. This curiosity led him into the engineering field, where he has

built a career focused on maintenance, troubleshooting, and team leadership.

The Role of an Engineering Team Leader

As an Engineering Team Leader, Adam balances leadership with hands-on technical work. “It’s not

just about managing a team—it’s about working alongside them, sharing knowledge, and solving problems

together,” he explains. Whether diagnosing an electrical fault, overseeing contractor work, or planning

preventative maintenance, Adam ensures everything runs smoothly.

Building a Strong Team

One of the most rewarding aspects of Adam’s role is mentoring and developing his team. “Helping

engineers grow in their careers is one of the best parts of my job,” he shares. He believes in fostering a

positive, collaborative work environment where team members feel supported and empowered.

Why He Loves His Job

For Adam, no two days are the same. “Every day presents a new challenge, which keeps things interesting,”

he says. “It’s a mix of technical problem-solving, leadership, and teamwork. Plus, working with such a great

group of people makes it all worthwhile.”

A Day in the Life

When starting a day shift, Adam first checks for any issues from the night shift. “We work in a 24/7

environment, so it’s crucial to be on top of any maintenance needs before the production lines start running

at full capacity,” he says.

Communication is key, so Adam and the team review ongoing maintenance tasks, planned servicing,

and potential challenges for the day. This ensures clear priorities, minimises downtime, and keeps

everything running efficiently.

Hands-On Troubleshooting

An ironer has stopped working—time to spring into action! “This job isn’t just about managing a team;

it’s about being hands-on,” Adam says. Whether it’s diagnosing an electrical fault, fixing a mechanical

issue, or overseeing a contractor’s work, he’s always involved in keeping things running smoothly.

Commitment to Safety and Compliance

Health and safety are a top priority at CLEAN, and Adam takes this responsibility seriously.

“Ensuring our team follows safety regulations and best practices is critical,” he says. From conducting risk

assessments to enforcing PPE requirements, he ensures that every task is carried out safely and

efficiently.

Advice for Aspiring Engineering Leaders

For those looking to step into a leadership role in engineering, Adam offers this advice: “Stay curious,

be proactive, think out of the box, and always look for ways to improve. Engineering is about continuous

learning—both in processes and in yourself.”

Adam says we are One CLEAN, One Team. Thank you, Adam, for your dedication and hard work.

Do you know someone who should be featured in our next Employee Spotlight? Let us know.

Part of the

family

INTRODUCING THE

SUSTAINABLE 7

At CLEAN, sustainability isn’t a side project—it’s the future of our business. That’s why we’re

proud to unveil our Sustainable 7 Strategy, a bold new framework designed to guide our

journey toward becoming the most sustainable laundry in the UK.

What is the Sustainable 7?

The Sustainable 7 is a clear and compelling set of principles that shape everything we do—

from operations and energy use to community engagement and ethical governance. These

seven pillars represent our commitment to environmental leadership, social responsibility,

and continuous improvement.

Each principle is more than a statement—it’s a call to action. Together, they form the backbone

of our new company-wide Sustainable Strategy.

Measurable Impact

To ensure we’re not just talking the talk, we’ve introduced a dedicated performance matrix.

This tool will help us:

• Measure our progress year after year

01

Partnering with customers to provide CO2 footprint

2

insights by product family, enabling informed

eco-friendly choices.

02

CUSTOMER SUSTAINABLE

PARTNERSHIPS

Target: 2025

Achieve 100% understanding and reporting of

scope 1 and 2 emissions.

03

SCOPE 1 & 2 EMISSIONS

REPORTING

SCOPE 3 EMISSIONS

PROGRESS

Target: 2025

Target: 2027

Capture and report 80% of Scope 3 emissions for

greater accountability.

C0 2 Target: 2030

• Identify areas for improvement

• Celebrate milestones as we move closer to our sustainability goals

By embedding measurable ESG targets across the business, we’re holding ourselves

accountable to our people, our customers, and the planet.

Why it Matters

In an industry where water, energy, and logistics have

a significant environmental footprint, taking real

action is essential. The Sustainable 7 helps us

stay focused, united, and transparent in our

mission to deliver top-quality service with

sustainability at its core.

What’s Next?

You’ll be seeing the Sustainable 7 featured

throughout CLEAN’s internal and external

communications. Whether it’s on our

sustainability dashboard, in customer

presentations, or during site visits, it will be a

constant reminder of the role each of us plays in

building a cleaner future.

Effective

comms

Teamwork

Stock

management

ECO

products

C0 2

Development of

ECO products &

processes

Consumption

reduction

ECO

certification

Deliver employee

and customer needs

Establishing

efficient

processes

End of life

linen

Health

Optimising

our own and

customers processes

OUR NETWORK

Product

Management

Biodiversity

Integrity

OUR PLANET

Transparent &

public reporting

SUSTAINABLE

MATRIX

4

OUR INTEGRITY

Sharing

Fleet

optimisation

Efficient

laundries

Doing the

right thing

Prioritise our

people and

communities

Health

Fuel

reduction

Together

Personal

growth

Collaboration

04

ACHIEVING ECO-

CERTIFICATION

Striving for:

• EcoVadis Platinum • 14001 Accreditation

• Science-Based Targets

05

SUSTAINABILITY

TRAINING

Target: 2026

Equip 10% of the CLEAN workforce with the training

and tools to champion GHG reduction and

operational sustainability.

06

GHG

REDUCTION

Target: Year-on-Year

Reduce energy usage per kg of delivered product by

4% annually, contributing to measurable CO2 savings.

07

SOCIAL ENGAGEMENT &

COMMUNICATIONS

Target: 2027

Publicly reporting our ESG performance on an

annual basis Build strong connections within our local

communities and support worthwhile charities.

Part of the

family

A welcome from Chris Bell (Head of Safety, Sustainability, and Environment)

The past 12 months have been a tremendous success for CLEAN. We now have a clear and wellcommunicated

safety and sustainability strategy that lays the foundation for us to become the

safest and most sustainable laundry in the UK. I am incredibly excited to be part of this journey,

delivering on our customers’ wants and needs every single day.

Our progress so far is a testament to our combined efforts. We must continue to collaborate internally and

across the supply chain to ensure CLEAN is recognized within the industry as the preferred choice for quality

products, reliable service, and outstanding safety and sustainability ethics.

These pages will provide you with an overview of just how far we have come in such a short space of time—

something each and every one of us should be proud of.

“I’m excited to help

lead this initiative

and make a

meaningful

impact. Together,

we can build a

more sustainable

future for

CLEAN and our

communities.”

SAFETY,

SUSTAINABILITY & ESG

Patricia Correia: Driving Sustainability Forward

In 2024, Patricia Correia completed the Manager Essential Skills course,

choosing to focus her final project on ESG and Sustainability. Initially, she

felt overwhelmed by the vast amount of information and the complexity of the

subject. However, as she delved deeper, she realised the importance of this

work and the significant impact it could have.

Despite the challenges, Patricia saw an exciting opportunity ahead. When Chris

invited her to join the team working on ESG, she eagerly accepted the chance

to expand her knowledge and contribute to implementing sustainable practices

across CLEAN.

Her Goals:

• Drive and support ESG and Sustainability initiatives across CLEAN

• Focus on impactful projects like waste management, waste reduction,

circular economy efforts, and reducing paper and energy use

• Create a meaningful, positive impact for CLEAN and the communities

served

• Encourage volunteering—whether through paid or unpaid leave—so

the team can give back

• Help CLEAN achieve its ESG and Sustainability goals for 2025 and

beyond

EHSwise

Smarter Health

and Safety

Management

We’re excited to announce the launch of EHS Wise,

which replaces the SHE Evotix system is our new

and improved reporting system designed to make

managing health and safety more streamlined and

efficient across CLEAN.

With its user-friendly interface and easy navigation,

EHS Wise ensures that all team members can

confidently access and use the system. Whether

you’re submitting a report or reviewing data,

everything is clearly laid out and simple to understand.

EHS Wise brings together everything you need for effective

health and safety reporting in one easy-to-use system. It’s

another step forward in supporting a safer, smarter working

environment for everyone at CLEAN.

Some key benefits include:

Clear, relevant analytics offering an instant

overview of important data

A quick and simple reporting process

that saves time

Automated reviews triggered by risk level

– no more guesswork

Efficient action closures – one person completes

it, and it’s marked as done for all assigned users

An improved Accident Reporting tool, with

the ability to create injured person and witness

statements as part of the investigation

Built-in inspection creation that helps reduce

paperwork and switch to fully electronic

documentation

Retention of all historical data from the previous

SHE Evotix platform, so trend analysis and records

remain accurate

No manual transfer needed for existing Risk

Assessments – everything is already in place

Part of the

family

Raising the Bar with the Safety,

Sustainability and Environment

2025 Compliance Programme

The all-new SSE Compliance Programme officially launched in

March 2025, marking a new era of continuous improvement and

accountability across CLEAN sites. With a sharper focus on where

we need to be rather than where we are, this enhanced programme

aims to drive meaningful change through closer scrutiny of supporting

evidence and clearer standards.

What’s Changed?

The redesigned questionnaire is now easier to complete and links

directly to relevant policies and procedures, helping sites clearly

understand and meet expectations. It focuses on three core areas:

• Site KPIs

• Audits & Inspections

• Site Certificates and Licenses

Sites are now ranked based on performance, from Diamond

(98–100%) down to Bronze (under 64%), with the new system

designed to challenge teams and promote sustained improvement.

Rigorous and Results-Driven

Each month, the SSE team randomly selects questions for evidence

validation. If appropriate evidence isn’t provided—or doesn’t support the

submitted answers—points will be deducted. Sites must submit their compliance

sheets by the 22nd of each month, with results issued by the 7th of the following

month.

Where performance drops or plateaus:

• 2-month decline triggers a review and action plan.

2024 Safety in Focus: Our Safest Year Yet

2024 was a landmark year for Health & Safety at CLEAN, marking our best performance to

date thanks to continued investment, smarter systems, and the ongoing efforts of our teams.

Key Wins:

Safety Innovation Highlights:

• 22% fewer total accidents than in 2023

• Launch of CLEAN’s first-ever safety strategy

• 11% reduction in lost-time incidents (LTIs)

• New permit-to-work and legal compliance

• 17% fewer RIDDOR-reportable incidents

portals

• LTIR (Lost Time Incident Rate) down by 55%

• Enhanced contractor and visitor inductions

• More hours worked between accidents, with 5 • Rollout of the 45001 safety management system

out of 7 sites showing improvement

• Introduction of mock trial training for over 50

• 180 hazards and 180 near misses reported –

employees

same volume as 2023, but more sites are engaging • 13th consecutive RoSPA President’s Award

The Challenge Ahead: Behaviour & Ownership

Chris Bell, Head of Safety, Sustainability & Environment, reflected on the year:

“We’ve seen too many avoidable minor incidents where people did the wrong thing for the right

reason. In 2025, it’s about giving employees the confidence to stop, think and report before acting.

Safety first, safety always.”

The focus for 2025 is on:

• Better accident investigations (within 48 hours)

• Proactive hazard and near miss reporting

• Smarter, more visible safety leadership at site level

The new weekly leading and lagging safety score programme will

help us track progress and embed a stronger safety culture across

all locations.

Let’s build on this momentum and make 2025 even safer.

• Failure to improve within 2 months prompts leadership intervention.

• Sustained Bronze or Silver ratings over 3 months will result in an SSE

team review.

• Falling below Bronze leads to escalation to the Operations Director.

Introducing the Safety Hard Hat Award

The site with the highest average score at the end of the year will receive

the highly coveted Safety Hard Hat Award, recognising outstanding

commitment to safety and compliance.

This programme isn’t just about scoring—it’s about raising standards

across the board. Let’s keep striving to be the best, together.

Part of the

family

2025 Safety Milestones: A Roadmap to a Safer CLEAN

Building on our best-ever safety performance in 2024, CLEAN has laid out a clear and structured plan to continue raising

the bar in 2025. Here’s a look at the key safety milestones month-by-month:

ROSPA

EHS Wise

Jan

Feb

Mar

Apr

Compliance Audit

Visitor Induction

“These milestones aren’t

just tasks—they’re part

of our commitment to

making CLEAN an even

safer place to work,

every day of the year.”

ESG in Action: CLEAN’s Commitment to

a Greener, Fairer Future

At CLEAN, sustainability isn’t just a goal—it’s a commitment embedded in everything

we do. From reducing our environmental impact to improving our social and

governance practices, we’re proud to share recent progress and achievements in our

ESG journey.

COMMITTED

Sustainability Rating

OCT 2024

EcoVadis: Continued Progress in

Sustainability Ratings

In August 2024, CLEAN completed its latest EcoVadis

sustainability assessment, achieving a score of

47/100—a marked improvement on our 2022

submission. This score earned us a “Committed” rating,

reflecting advancements in areas such as:

• Environmental impact

• Labor and human rights

FRA’s

May

Chris Bell,

Head of Safety, Sustainability

• Business ethics

• Sustainable procurement

Jun

WTW Blue

and Environment

EcoVadis is one of the world’s most trusted ESG evaluators, rating over 150,000

companies globally. Our progress here highlights our growing commitment to

responsible and transparent practices throughout our supply chain.

Leading & Lagging

indicators

Jul

Greenly: Silver Award for Carbon Footprint

Tracking

We’re proud to have received a Silver Award

Aug

Visitors

from Greenly, placing CLEAN in the top 15% of

all subscribers for excellence in greenhouse gas

(GHG) submission and carbon footprint monitoring.

Legal Register

Sep

This recognition supports our focus on data-led

sustainability and our steps toward long-term

decarbonisation.

Oct

Heat Mapping

CDP: Transparent Environmental Reporting

As part of our partnership with ACCOR, CLEAN submitted environmental data to CDP

(Carbon Disclosure Project), the global standard in climate impact disclosure. We were

Hazard Programme

Nov

pleased to receive a C rating, reflecting our initial efforts in transparent reporting and

identifying opportunities to improve environmental performance further.

Dec

Annual Report

Participating in CDP demonstrates our willingness to be held accountable, benchmark

against global standards, and continue improving in the face of climate change.

Part of the

family

GROWTH,

INNOVATION

& IMPACT

NEWS FROM

AROUND

THE GLOBE

This edition highlights Alsco Uniforms’ global expansion

and continued commitment to service, sustainability,

and community. In the U.S., Alsco Uniforms bolstered

its presence by acquiring MacIntosh Services and

supported wildfire recovery in Southern California.

The company also celebrated its top performers at the

2024 Winner’s Circle event in the Dominican Republic,

with next year’s event set for Jamaica.

In Europe, Alsco Uniforms Germany launched the

year with a dynamic Sales Kick-Off Event and secured

the naming rights for both the 1st and 2nd Women’s

Handball Bundesliga leagues starting in July 2025.

Alsco Uniforms New Zealand is leading sustainability

efforts by becoming coal-free five years ahead of

schedule, reducing carbon emissions by 60%, and

raising $45,000 for the Auckland City Mission. Alsco

Uniforms’ global impact continues to grow, shaping

positive change and innovation in every region.

Part of the

family

North America

Alsco Uniforms Provides Critical Support for Southern California Wildfire

Recovery

In February, Alsco Uniforms took action to support communities devastated by the recent wildfires in

Southern California. The company donated $50,000 to The Salvation Army to aid recovery efforts. The

company also supplied over 8,000 face masks and partnered with the Dream Center, a Los Angelesbased

nonprofit, to distribute laundry detergent to those directly affected.

Throughout January, 17 wildfires swept across the Los Angeles metropolitan area and San Diego

County, destroying entire neighbourhoods, including Pacific Palisades and Altadena. Thousands of

residents were displaced, and many businesses were left in ruins.

“At Alsco Uniforms, we are committed to supporting the communities where we live and work,” said Bob

Steiner, Chief Executive Officer of Alsco Uniforms. “Southern California businesses have trusted us for

decades, and we are proud to stand with them in their time of need. Our donation and supply contributions

are just a small way we can help these communities recover and rebuild.”

The Salvation Army provided food, shelter, and other essential services to wildfire victims, while

the Dream Center distributed supplies on the ground. Alsco Uniforms’ laundry detergent donation

was included in care packages to help families return to a sense of normalcy as they rebuilt their lives.

Through these contributions, Alsco Uniforms has helped provide both immediate relief

and long-term recovery support to those impacted by the fires.

Celebrating Alsco Uniforms North America’s

Growth Gladiators in the Winner’s Circle

Alsco Uniforms North America recently hosted its Winner’s

Circle event in the Dominican Republic, recognising the

exceptional achievements of its Growth Gladiators. This special

occasion honoured top performers whose dedication and hard

work continue to drive success and growth across the company.

From well-deserved recognition to unforgettable experiences

under the sun, the event showcased the passion and commitment

of those who go above and beyond. Looking ahead, anticipation is

already building for next year’s Winner’s Circle, set to take place

in Jamaica.

Congratulations to all the Growth Gladiators—their efforts make a

lasting impact, and the company looks forward to celebrating even

more success in the future.

Alsco Uniforms Welcomes MacIntosh Services

Alsco Uniforms is proud to announce the acquisition of

MacIntosh Services, a trusted uniform and linen provider

serving Pennsylvania and New Jersey for over 100 years. This

exciting expansion strengthens Alsco Uniforms’ presence in the

region while upholding the outstanding service that MacIntosh

customers have relied on for generations.

Located in Bethlehem, Pennsylvania, MacIntosh Services

will soon transition to the Alsco Uniforms brand. Division

Director Tom Schrishuhn, Regional Manager Tim Jones, and GO

Department Leadership have worked closely with MacIntosh’s

local management to ensure seamless integration. Customers and

employees can expect no disruptions to service throughout the

transition.

This acquisition is a key milestone in Alsco Uniforms’ growth

strategy. Following last year’s acquisition of Churchill Linen,

adding MacIntosh Services further expands Alsco Uniforms’

reach in Pennsylvania and New Jersey. The company is also

investing in its sales and service teams to support customers

better as it continues to grow.

Alsco Uniforms is excited about the opportunities ahead and

remains committed to delivering exceptional service while

building lasting customer relationships in this key region.

Part of the

family

Germany

A Sporty Start to the Year: Sales Kick-Off 2024

Alsco Uniforms Germany kicked off the year with an actionpacked

Sales Kick-Off event under the inspiring slogan

“Overcoming Limits - We Focus on Victory.” The team

travelled from Kiel in northern Germany to Denmark for the

Handball World Championship, immersing themselves in the

thrilling atmosphere of top-tier competition while visiting

key local partners Mascot, Beirholm, and Kentaur.

The event wasn’t just about cheering from the stands –

attendees had the unique opportunity to go behind the

scenes with Danish uniform manufacturers, gaining valuable

insights into the latest craftsmanship and innovation in

workwear. Amidst the excitement of the championship,

where the German team faced a tough challenge

against Denmark, Alsco Uniforms Germany

also celebrated the past year’s top

sales performers. It was a truly

unforgettable experience

for all involved.

A Big Win for Women’s Handball: Alsco

Uniforms Secures Naming Rights

Alsco Uniforms Germany is making history by becoming

the new naming-rights partner of the Women’s Handball

Bundesliga, marking a significant milestone in the sport’s

development. Starting 1 July 2025, Alsco Uniforms will be

the first-ever company to hold naming rights for both the

1st and 2nd Bundesliga leagues.

“This commitment is a natural extension of our dedication

to German handball,” says René Schneider, Managing

Director of Alsco Uniforms Germany. “Women’s handball

has immense potential, and we are thrilled to support its

growth and help elevate the sport to new heights.”

This exciting partnership includes extensive advertising and

communication initiatives, with a newly designed league

logo prominently featured in arenas, digital platforms, and

on players’ uniforms. A key highlight will be the introduction

of the “Alsco Uniforms Rookie of the Season” award in the

2025/26 season, recognising and celebrating the top young

talent in German women’s handball. With this move, Alsco

Uniforms Germany is setting an example for corporate

involvement in professional women’s sports.

Fresh Looks, Same Trusted Quality:

New Catalogues Released

After months of dedication and meticulous

planning, Alsco Uniforms Germany proudly

unveiled its latest catalogues for the

Gastronomy/Hotel, Corporate Fashion, and

Hygiene sectors. The Corporate Fashion

catalogue, formerly known as “Business,”

features customer favourites while introducing

exciting new collections, including Taste

Glencheck, Broken Suit, and Performance Suit.

The new Hygiene catalogue brings cuttingedge

innovations to washrooms, such as the

Alsco Uniforms dispenser series and the

premium INOX stainless steel series, offering

comprehensive solutions for cleanliness and

hygiene. With a refreshed lineup and enhanced

offerings, these catalogues are now available,

ready to equip businesses with the latest in

style and functionality.

“Women’s

handball

has immense

potential, and

we are thrilled

to support its

growth and help

elevate the sport

to new heights.”

Part of the

family

New Zealand

Setting the Standard

in Sustainability &

Community Impact

Coal-Free—Five Years Ahead of Schedule!

Alsco Uniforms New Zealand has achieved a major

sustainability milestone, officially becoming coal-free—an impressive

five years ahead of its 2030 goal. The company’s Christchurch and

Invercargill branches have retired their last coal-fired boilers, replacing them with

environmentally friendly wood pellet boilers.

This transition represents a significant step in Alsco Uniforms’ commitment to sustainability, with a nearly 60%

reduction in carbon emissions compared to its 2019 baseline. Of this, 48% is directly attributed to the shift

away from coal. This achievement is a testament to the dedication of Alsco Uniforms’ teams and partners in

driving meaningful environmental change.

Supporting the Auckland City Mission

Cook-Off for the Fifth Year

For the fifth consecutive year, Alsco Uniforms New Zealand

participated in the Auckland City Mission Cook-Off, a

charitable event that helps provide food, housing,

healthcare, and support to those in need.

This year, Troy Wild, Fresh & Clean Business

Manager, represented Alsco Uniforms

by preparing a three-course meal

for 150 guests, many of whom are

experiencing homelessness. His

efforts extended beyond the kitchen,

as he raised an outstanding $45,000, far

exceeding his initial goal of $10,000. Alsco

Uniforms New Zealand contributed $10,000

toward this total, reinforcing its ongoing

commitment to social responsibility.

The company is proud to support this initiative year after

year, making a tangible impact in the community.

Giving Workwear a Second Life: Sustainable Mouse Pads

What happens when uniforms reach the end of their life? In New Zealand, they get a second chance!

As part of its drive to reduce textile waste, Alsco Uniforms New Zealand has partnered with local textile recycling

company ImpacTex since 2022. Through this initiative, over 79,000 kilograms of end-of-life uniforms—the

equivalent weight of 12 African elephants—have been processed and repurposed into sustainable materials.

This programme has prevented over 250 tonnes of CO2 emissions, the same as removing 80 cars from the road.

Auckland has led the way, contributing 45,000 kilograms of garments to date.

One of the latest innovations from this partnership is Alsco Uniforms-branded mouse pads, created from recycled

uniforms. These sustainable accessories are not only being used by employees but are also being shared with

customers, sparking important conversations about reducing textile waste.

Leading the Way in Sustainability and Social Responsibility

Alsco Uniforms New Zealand continues to set new benchmarks in sustainability and community support. Whether

eliminating coal, championing social initiatives, or finding creative ways to repurpose textiles, the company remains

committed to making a lasting, positive impact.

These achievements reflect Alsco Uniforms’ core values—building a greener, more sustainable future while

supporting the communities it serves.

Part of the

family

TRANSPORT NEWS

As we entered 2024, we aimed to transform the culture among our drivers and Route Service Representatives (RSRs).

We focused on four key areas: Service, Safety, Cost, and Culture. Each of these elements is equally important, and our

success depended on the hard work and engagement from all our sites and hubs at Cheltenham, Banbury, Camberley,

Nottingham, and Yeovil.

This transformation has been hugely successful, thanks to the dedication and diligence of every driver and RSR. I want to

extend my heartfelt thanks to each of you for joining us on this journey. Your efforts are truly appreciated.

A special thank you and congratulations must also go to the Transport Managers and Team Leaders at all our workwear

sites and hubs. Your leadership and “can-do” attitude have been instrumental in delivering a service we can all be proud of.

Achievements in 2024

Customer Complaints: We significantly reduced transportrelated

complaints from 280 in 2023 to just 77 in 2024. This

improvement reflects our commitment to service excellence.

Cost Reduction: Our total spend on couriers decreased from

£336k in 2023 to £157k in 2024, resulting in a year-on-year

saving of £179k. This achievement was made possible by

incorporating more Special Ocassion Linen deliveries into our

routes, utilising the trunk and hub system, and leveraging our

workwear routes for deliveries and collections.

Integration of Special Occasion Linen Deliveries: At the

end of 2023, Cheltenham began incorporating Special

Occasion Linen deliveries into their routes. Throughout

2024, in collaboration with the Special Occasion Linen team,

we expanded this integration across all CLEAN sites and

distribution hubs. As a result, the percentage of total deliveries

made by our fleet increased from 29% in January to 60% in

December. This remarkable achievement sets the stage for

further improvements in 2025.

I’d like to thank all of my transport colleagues for your continued

hard work and dedication. Let’s keep pushing forward and make

2025 another year of outstanding achievements.

Steve Carney

Regional Transport Manager - Workwear

Driver Safety Days:

A Road to Success!

At the end of February, we held two fantastic Driver Safety

Days at Slough, bringing together expert guidance, engaging

activities, and a strong commitment to safety.

Andrew Heaven from PDT Fleet Training Solutions, Andrew

Drewary from Road Safety Smart, and Chrissy O’Connor from

LMP Legal Limited led the sessions. Our drivers participated

in a mix of educational sessions and interactive challenges,

ensuring that safety remains a top priority while having some

fun along the way!

Peter Cox Joins the 39th

Motor Transport Awards

Judging Panel

We are delighted to share that Peter

Cox, our Head of Transport, has been

invited to join the judging panel for

the prestigious 39th Motor Transport

Awards on 3rd September 2025.

“I’m honored to be a judge for the Motor Transport

Awards. It’s been a challenging year for the industry,

but the dedication and innovation shown is

impressive.” - Peter Cox

Session Schedule for Camberley:

Mon, 12th May 2025

Our driver safety session tour continues, and our next

destination is Camberley. While it’s still a little way off, get

the dates in your diaries to avoid missing out.

So far, we’ve successfully delivered sessions in Nottingham,

Slough, and Yeovil, engaging with over 100 attendees from

all business areas.

• 09:30 – 12:00

• 12:30 – 15:00

• 15:00 – 17:30

Tues, 13th May 2025

• 09:30 – 12:00

• 12:30 – 15:00

Attendance is compulsory for all transport management

staff and drivers. We ensure these sessions are interactive,

allowing everyone to contribute and share their thoughts.

Meet the panel Motor Transport Awards 2025

Part of the

family

FUNDRAISING

& COMMUNITY

Winter Appeal Round-Up – A Big Shout-Out to

Our Teams

We’re so proud of the creative and festive ways our teams

helped raise £1,294.80 during the Winter Appeal:

Cheltenham

• Christmas Jumper Day & Bake Sale

• Christmas Eve Staff Raffle & Buffet

This summer, we continue to support FTCT—this time

through their Back to School Campaign, helping families

cover the cost of school essentials. We’d love all CLEAN sites

to get involved and help raise even more!

Fundraising Ideas to Get You Started:

Old School Snack Sale

Bring in tuck shop classics like jam tarts and chocolate

Banbury

concrete for a nostalgic bake sale.

Supporting Families Through FTCT

Together, we’re making a difference—one family at a time.

We’re proud of our continued partnership with the Fashion & Textile

Children’s Trust (FTCT)—a charity providing vital grants to families in

• Rocked their festive jumpers for Christmas Jumper

Day

Nottingham

• Cake & Hot Drinks Sale

• Onsite donation collection box

• Pay to Wear a Christmas Jumper Day

School Picture Day Challenge

Share a childhood school photo—can your team guess who’s

who?

School Uniform & Toy Swap

Host a swap for uniforms, kids’ clothes or toys—eco-friendly

and supportive.

our industry. These grants cover essentials like school uniforms, clothing,

beds and bedding, white goods, and more, making a real difference during

times of financial hardship.

Slough & Camberley

• Christmas Jumper Day

• Festive raffles at their Christmas parties

Back-to-School Pop Quiz

Lunchtime trivia full of school-themed throwbacks—fun and

fundraising in one!

Thanks to the generosity and enthusiasm of our teams, CLEAN has

raised an incredible £4,695.80 for FTCT since 1 July 2024.

Here’s how that breaks down:

Yeovil/Ross

• Continued the beloved tradition of Christmas PJ Day

Celebrating Industry-Wide Support

Get Creative!

From spelling bees to talent shows, anything goes. If it’s fun

and raises funds, it’s a winner.

Together,

we’re not

just raising

funds—

we’re

raising

futures.

• £1,500 donation by CLEAN - October 2024

• £1,500 donation by CLEAN – March 2025

• £401 employee donations

• £1,294.80 raised through site based employee initiatives during

the Winter Appeal

Making a Real Impact

Your contributions have funded winter essentials like clothing and

bedding, helping children stay warm and thrive:

• 100 winter clothing bundles

• 48 children received free bedding bundles (thanks to FTCT &

partner Vision Linens)

• 50 pairs of winter boots funded directly by CLEAN’s support

Every pound raised helps FTCT support families—including our own.

Team members from CLEAN are already contacting FTCT, so awareness

is growing! If you or someone you know might need financial support,

don’t forget that FTCT is here to help you, too!

CLEAN was one of 13 amazing partners supporting the

FTCT Winter Appeal, joining names like Boden, L.K.

Bennett, JoJo Maman Bébé, Ralph Lauren, and more.

We were even featured in FTCT’s Winter Appeal 2024

Highlights blog, with a fantastic photo of our Slough team

leading the post!

A Special Message from FTCT

“We were blown away by the enthusiasm everyone at CLEAN

put into our Winter Appeal. Together, you raised enough to fund

50 pairs of winter boots, helping to keep children’s feet warm

and cosy as the cold weather continues.

Thank you to everyone who participated—together, you made

a positive difference to children’s lives.”

— Anna Pangbourne, Chief Executive, FTCT

Thank you to every person who joined in, donated, and

helped spread the warmth.

More info to follow—start planning now and let’s make it

another CLEAN success story.

Reminder: How FTCT Can Help

FTCT provides grants to children whose parents or carers

work in the UK fashion and textile industry—including

current or ex-CLEAN employees. These grants can support:

• School clothing and uniforms

• Tablets, laptops, and other learning tools

• Beds, bedding, and essential household items

• Specialist equipment for children with additional needs

If you or a colleague might benefit, visit the FTCT

website to check eligibility and apply. If you feel a bit

apprehensive, the friendly team at FTCT is always here

to help. Just email Janet or Hazel at apply@ftct.org.uk for

more information or call 0300 123 9002.

Coming Soon: FTCT Back to School Campaign

Launching 1 July 2025 – Let’s Get Involved!

Part of the

family

LEARNING AND

DEVELOPMENT

New Online Learning Courses on Bridge

At the beginning of the year, new online learning materials were introduced to the business. The

topics cover numerous topics, to support business and life learning. This is not just the legislative

topics like GDPR, but include keeping children safe online, social media awareness, managing

anxiety, and more.

To explore these topics within Bridge, go to the ‘Learning Library’ tab and use the ‘Search’ function.

Your feedback and suggestions are wanted, please share how you find accessing it, any challenges or

additional courses that would support your personal and professional development, as well as the

business topics.

How and When We Engage with Learning

Over the last six months, we have gathered insights into how and when employees engage with

learning on Bridge. Since CLEAN delivers training in multiple formats across the business, we

understand that those not working at a computer all day may prefer to use their phone or mobile

device, for learning or attending online training sessions and workshops.

Please note that if it is a course that the business push to you, we will provide you with time in work

to complete the learning or training. However, you can access the platform at any time and learn

topics that interest you from any location that has internet access.

Different ways employees access Bridge:

Desktop 60.40%

Phone 39.36%

Tablet 0.24%

Number of unique logins – each one equates to 1 user in the past 6 months:

Learning at Work Week &

Mental Health Awareness

Week (12th-18th May)

In previous years, we have

hosted word searches with prizes

and shared useful information

about how you can manage your

learning and mental health.

If you have any concerns about mental health, we have

Mental Health First Aiders, who you can talk to. There is also

the Employee Assistance Programme (EAP), who can help

with mental, financial or legal queries. Please talk to your line

manager, CEF representative or site administrators for more

information on Wisdom, delivered by Health Assured, our

EAP provider.

Management Programmes

Did you know we offer internal programmes to support

our team leaders and managers in developing the skills and

knowledge they need for their roles as managers?

Our two key programmes are:

• Principles of Team Leadership

for Team Leaders

• Managers Essential Skills

for Managers

Over the past five years, several cohorts have completed

these programmes. While not a guarantee of promotion, they

help employees build skills and raise their business profile.

For example, two participants from the first Managers

Essential Skills cohort: Bradley Abbott (Camberley) and

Claire Gardiner (Yeovil), were promoted from Production

Managers to Operations Managers, while others have taken

on greater responsibilities.

Upcoming Programme Enhancements

As sponsors of these programmes, Kevin Godley and Myra

Tourick have worked with Nicola Galbraith-Conlan, the

Learning and Development Manager, to refine the structure

to better support business growth. We have made several

key changes:

New start date: Both programmes will begin in September

to enable collaborative support between the programme

delegates within sites. This will include coaching and

mentoring, increasing the use of these skills and supporting

delivery of a coaching culture within the business.

Extended duration: Both have been extended by six months,

this provides time for a deeper topic coverage, on-the-job

learning, and site-based support.

Practical learning support: On-site observations, coaching,

and action learning sets will help delegates apply problemsolving

and coaching skills.

Benchmark assessments: Knowledge, Skills, and Behaviour

assessments will identify skill gaps and measure progress.

It will help the business continue to support managers to

upskill and develop.

Alignment with National Standards:

The programmes will incorporate some elements of the

framework used in Level 3 and Level 5 management

apprenticeships.

English Language Learning

Are you aware that you can learn, improve or even gain

qualifications for English?

Across all of our sites, there is the opportunity to learn

English. We have licences for access to the Busuu English

learning platform that allows you to learn all aspects, in a fun

and interactive way.

Monthly Unique Users - Seat model

633

577

664 655

664

Monthly Unique Users

500

250

469

If you have any questions about these programmes or apprenticeships,

please speak to your manager or contact Nicola Galbraith-Conlan, your

Learning and Development Manager, at learning@cleanservices.co.uk.

0

October

November December

January ‘25 February

40 Glebeland Road

Camberley

Surrey

GU15 3DB

0330 818 7008 CLEAN Linen & Workwear

info@cleanservices.co.uk

@cleanservicesuk

www.cleanservices.co.uk

@cleanlinenandworkwear

Fresh Off The Press - CLEAN Newsletter - May 2025

Transform your PDFs into Flipbooks and boost your revenue!

Fresh Off The Press - CLEAN Newsletter - May 2025

Transform your PDFs into Flipbooks and boost your revenue!

Delete template?

Save as template ?