Aircraft IT MRO V14.1 Q1 2025

CASE STUDIES: BRITISH AIRWAYS • BLUE ISLANDS • LYNDEN AIR CARGO • SPIRIT AIRLINES WHAT CAN IT DO: QOCO • REDIFLY

Q1/2025 • V14.1

LYNDEN AIR CARGO BLENDS

LEGACY AIRCRAFT WITH A

DIGITAL SOLUTION

The importance of digital

technology in MRO/M&E

Ten years of e-techlog at BA

A migration that didn’t interrupt flying

BLUE ISLANDS

REPLACES THE PAPER

LOG WITH DIGITAL

Going digital improved an airline

with a very intense schedule

SPIRIT AIRLINES

UPDATES ITS

RECORDS SOLUTION

The transition and the gains

that it delivered

VENDOR JOB CARDS: VERYON • MRX SYSTEMS • ASIA DIGITAL ENGINEERING (ADE) HOW I SEE IT: ALLAN BACHAN MRO VENDOR DIRECTORY

AMOS.

AGAIN.

Avion Express and SmartLynx of the

Avia Solutions Group (ASG) take off

with AMOS.

AMOS represents a transformational leap

in operational effectiveness and fleet

optimisation.

This strategic integration fosters data

transparency, group-wide collaboration,

and sets a new benchmark in digital

transformation for ASG.

The integration not only streamlines

processes but also unlocks significant cost

savings and efficiency gains.

“ This collaboration reflects our commitment to

adopting advanced technology solutions and

solidifying Avia Solutions Group‘s position as

a leading company in the aviation industry. It

marks a significant step towards enhanced fleet

management and operational excellence.”

says Aviation Systems Architect & Project Manager at Avia

Solutions Group.

SWISS-AS.COM

AIRCRAFT IT MRO: WELCOME

COMMENT

Aircraft IT MRO: Replacing paper-based processes

with digital-based nextgen alternatives helps get more

productive time from people and aircraft

AIRCRAFT IT MRO

Publisher/Editor

Ed Haskey

E-mail: ed.haskey@aircraftit.com

Telephone: +44 1273 454 235

Website: www.aircraftIT.com

Chief Operating Officer

Scott Leslie

E-mail: scott.leslie@aircraftit.com

Copy Editor/Contributor

John Hancock

E-mail: john@aircraftit.com

Magazine Production

Dean Cook

E-mail: deancook@magazineproduction.com

AircraftIT MRO is published bi-monthly and is an

affiliate of Aircraft Commerce and part of the

AviationNextGen Ltd group. The entire contents

within this publication © Copyright 2025

AviationNextGen Ltd an independent publication

and not affiliated with any of the IT vendors or

suppliers. Content may not be reproduced without

the strict written agreement of the publisher.

The views and opinions expressed in this publication

are the views of the authors and do not necessarily

reflect the views or policies of their companies or of

the publisher. The publisher does not guarantee the

source, originality, accuracy, completeness or

reliability of any statement, information, data, finding,

interpretation, advice, opinion, or view presented.

In any walk of life, knowing what needs to be done

and what will be needed to do it is essential to

doing a good job in a fair time. In the context of

keeping aircraft flying and, when they are

scheduled for maintenance, being prepared for what

needs to be done, knowing their status and

requirements in advance will be a critical contributor

to minimizing the time that aircraft spend on the

ground. In fact, given the impending shortage of

skilled engineers and technicians in aircraft

maintenance, that advanced knowledge plus a

faster way to access the information that a

maintenance engineer or technician needs, will

ensure that their time is not wasted on long searches

through bulky records in order to access the aircraft’s

history. Its needs, the materials and time required to

do the job and ensuring that all of that is available

when needed will be critical in maximizing aircraft

availability and utilization. All of this can be improved

with the application of digital solutions. This issue has

a focus on the introduction of digital solutions into

aircraft maintenance and how it can improve

processes, workflows, productivity and, crucially,

minimize time on ground while improving safety

and compliance.

Blue Islands is a specialist airline and ATR operator

with sectors taking from 90 minutes down to 18

minutes which, in turn, means that up to 18 sectors are

flown in a day. The implementation of an electronic

WORDS: ED HASKEY

technical log has benefitted the airline and its intense

schedule. British Airways (BA) at the opposite end of

the scale has also gained massive benefits from

replacing paper techlogs with a modern electronic

solution. Digital replacement solutions for once

paper-based processes have really taken off in recent

times as our article from specialist airline, Lyndon Air

Cargo explains: you can read how moving from

paper- to digital-based aircraft maintenance has

transformed work at this civilian C-130 Hercules

operator. Finally, Spirit Airlines shares how the

transition to electronic records was achieved and the

value it has delivered.

QOCO’s ‘What IT can do’ column looks at

workforce challenges in aircraft maintenance. The

‘What IT can do’ column from REDiFly highlights the

importance of incorporating user experience in

software design processes. In a similar vein, Allan

Bachan’s ‘How I see IT’ column, explains that, to get

the best out of an MRO IT solution, you must specify

and understand the processes that it has to support.

Job Cards have been completed from Veryon. MRX

Systems and Asia Digital Engineering (ADE); telling

readers about the businesses and how they support

users. There is also our regular round-up of news and

technology developments and the comprehensive

‘MRO Software Directory’; this is Aircraft IT MRO,

showing the power of IT to change for the better the

way people work.

AIRCRAFT IT MRO • Q1/2025 • 3

AIRCRAFT IT MRO: V14.1

CONTENTS

06 Latest News and

Technology updates

Keep up to date with the changing

world of IT

46 CASE STUDY: Ten years of

‘eLog’ operations at

British Airways

Scott Falkiner, ELB Manager —

Engineering, British Airways

The processes by which British Airways

implemented and migrated to an electronic

tech log, plus what was gained.

56 WHAT IT CAN DO: Trends

and workforce challenges in

aircraft maintenance

Mikko Lietsalmi, Business Development

Director at QOCO Systems Ltd.

A shortage of skilled MRO technicians

means that a greater use has to be made of

digital technologies and AI to maintain

quality, safety and workflows.

58 CASE STUDY: Blending

legacy aircraft with digital

technology at

Lynden Air Cargo

Ethan Bradford, Vice President Technical

Operations, Lynden Air Cargo and Jim

Buckalew — CEO, AeroATeam

Lynden Air Cargo’s journey to digital

transformation underscores the importance

of embracing technology in

aviation maintenance.

64 VENDOR JOB CARD: Asia

Digital Engineering (ADE)

In the first of our Q&A pieces, Adnan

Mansur, Head of Digital & Innovation

Services, Asia Digital Engineering (ADE),

completes his ‘Job Card’ for Aircraft IT.

66 CASE STUDY: A change for

the better with documents at

Spirit Airlines

Dan Cottrell, Senior Manager Fleet Asset

Management and Stephen Morrison,

Senior Manager of Aircraft Records and

Records Compliance

Spirit Airlines shares the transition to an

electronic records solution, how it went and

what has been gained.

72 VENDOR JOB CARD: Veryon

In the next of our Q&A pieces, Bethany

Little, Chief Executive Officer, Veryon,

completes her ‘Job Card’ for Aircraft IT.

74 CASE STUDY: An electronic

log book for Blue Islands

Scott Dicken, Head of Maintenance

at Blue Islands

Blue Islands is an airline that operates a very

intense service schedule and which has

greatly benefitted from implementing an

electronic tech log.

81 VENDOR JOB

CARD: MRX Systems

In another of our Q&A pieces, Arnaud

VERON, CSO at MRX systems, completes

his ‘Job Card’ for Aircraft IT.

82 WHAT IT CAN DO: The users

first principle for

software design

Jack Clancy - Product Specialist, REDiFly

The importance of incorporating user

experience in software design to avoid the

any disconnect between

developers and users.

84 How I see IT: Do you have an

MRO IT Solution Blueprint?

Allan Bachan, VP, Managing Director,

MRO Operations, ICF

To get the best returns from an MRO IT

solution, it is important to specify and

understand what processes it has to support.

86 MRO Software directory

A detailed look at the world’s leading

MRO IT systems.


NEWS & TECHNOLOGY

Czech Airlines Technics choose QOCO

MROTools to improve their tooling control

In late January 2025, QOCO Systems, a leading

provider of aviation software solutions, entered into

a long-term agreement with Czech Airlines Technics

(CSAT) for its advanced aviation MRO tooling

inventory application QOCO MROTools. The

agreement will bring many advantages in operational

efficiency to CSAT, helping to accelerate the

digitalization of critical and time-consuming

operations related to tooling management. QOCO

MROTools is designed to simplify the process of

booking, returning and tracking tools needed for

aircraft maintenance and repairs. It is currently used

by countless airlines and MROs including Finnair,

Endeavor (part of Delta Group) and TAP

Portugal among others.

“We are very happy to provide CSAT with a

solution that will significantly advance their

digitalization efforts even further and to welcome

them to a list of already satisfied customers. In a

market situation where the industry is struggling with

resource shortage and increased need for efficiency,

QOCO MROTools will help CSAT to ensure more

efficient and safer tooling management”, said Matti

Nevala, CEO of QOCO Systems.

“CSAT will be the first independent MRO in the

industry to deploy this technology. By digitizing the

airline’s tool lending and introducing cloud service for

AMOS, our M&E system, we are meeting the needs of

our lessor and airline customers and providing them

with an even greater level of safety and efficiency.

Equally important, our mechanics will benefit from

the reduction in paperwork that is common in aviation

due to safety regulations.” added Petr Dobersky, CEO

and Chairman of the Board of Directors at Czech

Airlines Technics.

The newly signed partnership agreement with

CSAT supports QOCO’s strategy to focus on

advancing the digitalization of aircraft maintenance in

Europe and the Middle East. Recently, QOCO secured

a significant growth investment, which will enable the

company to expand its operations also into the U.S.

market. QOCO approaches the market with a

technology-agnostic mindset but believes in creating

value through deep partnerships.

Airlines. MRO. OEM. Defense.

www.empowermx.com

EMX Vision AI-based solution for the

future of Intelligent MRO planning

and execution. Predict better.

Plan better. Process better.


Time to reskill

and attract

next-gen aviation

technicians?

AI meets digital to bridge

the experience gap.

Read the IFS

white paper.

Flatirons_AircraftIT_0321_Outlines_FINAL.pdf 1 3/24/25 9:32 NEWS AM & TECHNOLOGY

Ultramain Systems welcomes

flydubai as new ULTRAMAIN®

ELB customer

C

M

Y

CM

MY

CY

CMY

K

At the endo of January 2025,

Ultramain Systems, a leading provider

in electronic technical logbook

software, was pleased to announce its

partnership with Dubai-based airline,

flydubai. This partnership marks an

exciting step forward for both

companies, reinforcing Ultramain

System’s commitment to delivering

innovative solutions and exceptional

service to customers. Ultramain

Systems’ digital solution, ULTRAMAIN

ELB, will further support flydubai’s

efforts to invest in technologies that

drive operational efficiency and added

accuracy as well as its ongoing

commitment to the highest safety

standards. The transition to the digital

log will enable the airline to improve

data accessibility for its pilots and

engineers while removing the necessity

for manual scanning of paper log

pages. With real-time access to

information, this will result in improved

collaboration across the organization.

“We are excited to welcome flydubai

to our growing customer community,”

said Tim Spears, Vice President of

Onboard Systems at Ultramain

Systems. “This relationship expands our

growth and presence in Dubai and

further underscores our ability to meet

the diverse business needs in the

aviation industry. We are excited to

work with flydubai to achieve

outstanding results and we look

forward to a successful partnership.”

Christian Hall, Vice President of

Engineering at flydubai, said: “We are

pleased to have partnered with

Ultramain Systems and are committed

to adopting digital best practices to

enhance our operational efficiency. The

implementation of this digital solution

will allow for real-time data tracking,

advanced analytics and optimzed

performance as well as added

compliance benefits without the need

for bulky paper logbooks. We look

forward to incorporating the electronic

technical logbooks in our operations

over the next few months.”

flydubai operates an efficient single

fleet-type of 88 Boeing 737 aircraft

serving a growing network of more

than 125 destinations in 55 countries

across Africa, Central Asia, the

Caucasus, Central and South-East

Europe, the GCC and the Middle East,

South Asia and South-East Asia. The

airline has grown its workforce to

more than 6,000 employees, more

than 1,200 of whom are pilots and

around 600 engineers.


Creating real value

across the asset lifecycle

The automation of flydocs is not

only faster, it’s also much safer.

Liz Pellett

Airworthiness and Records Manager

Let’s take off to success together

Save time with automated,

compliance-ready

digital records

Reduce risk with visibility

to create an agile asset

management strategy

Achieve on-time, seamless

transitions and much more with

expert engineering support

FIND OUT HOW WE CAN HELP YOU

flydocs.aero

NEWS & TECHNOLOGY

Digitizing MRO Workflows:

Leon Software, now

integrated with OASES

In mid-January 2025, OASES and Leon

were pleased to announce they have

partnered to create an important

systems integration. This new

integration provides near real-time data

exchange between the OASES MRO

aviation software suite and Leon’s

powerful Flight Operations software.

With this new integration in place,

users of OASES and Leon will

experience a range of important

benefits. While Leon’s Software will

continue to serve as the primary hub

for Flight Operations, data can now be

seamlessly and securely exchanged —

allowing essential operational data to

flow directly into the OASES platform.

This enables comprehensive MRO

workflows, reduces the user’s workload

by eliminating redundant data entry

and, vitally, reduces the risk of human

error. This new way of interfacing

between systems is a marked

improvement to the steps users

navigate with their existing digital

systems. Moreover, it’s an order of

magnitude more powerful than

traditional pen-and-paper methods —

streamlining processes and improving

data accuracy and integrity.

This is the first digital systems

integration created using OASES’ newly

released, drag and drop integrations

toolkit, OASES Workflow. This new

integrations technology — announced

as part of OASES Release 11 in 2024 —

allowed the creation of the Leon

integration in weeks, rather than months.

Now, OASES customers can connect

securely to their Leon Flight Operations

data and benefit from the new OASES

Maintenance Control Module — also

added in Release 11 — enabling improved

maintenance scheduling for every

OASES and Leon user.

Andrew O’Connor, Head of Product

Management at OASES said, “Making

this innovation available to our

customers who also use the Leon Flight

Operations software, is an exciting step.

By seamlessly connecting these two

systems, we’re starting on the journey

of creating a connected aviation

software eco-system, which will result

in more reliable, secure and costeffective

operations for our customers”.

This isn’t the first integration

provided by Leon or OASES, but this

new approach to interconnecting data

and functionality sets the scene for

future software integrations.

“This is an important move for the

market.” said Paweł Szmagaj, CTO at

Leon, “It’s great that we can enable our

customers to get more utility from our

Flight Operations solution. We’re

pleased to be working with OASES to

give our customers even more

sophisticated ways to use their data.”

OASES is an all-in-one software for


NEWS & TECHNOLOGY

airworthiness maintenance control,

meeting strict regulatory requirements.

It enables airlines, MROs, and CAMOs

to increase efficiencies in the

management and monitoring of every

procedure or intervention. OASES is

used by 130 aviation organizations

— national carriers, large third-party

maintenance providers, and

independent operators — and

supported in 55 countries across six

continents. Communications Software

(Airline Systems) Limited is part of the

Valsoft Corporation portfolio.

Leon Software specializes in

delivering advanced cloud-based

solutions tailored to the aviation

industry, including scheduled and cargo

operators, business aviation, trip

support companies, and brokers.

Designed to integrate seamlessly within

the digital ecosystem of an aviation

organization, Leon offers a versatile

platform covering everything from

flight operations and crew

management to charter sales and

beyond. With a philosophy rooted in

continuous development, Leon

emphasizes customization and

workflow automation to adapt to the

evolving needs of the aviation sector.

Key features include scheduling, crew

planning, aircraft dispatch, online flight

tracking, charter sales management,

maintenance planning, crew

administration, aircraft document

management, statistical data storage,

comprehensive reporting, and more.

Founded in 2007 in Warsaw, Poland,

Leon Software has grown to become a

leader in its field across Europe. Today,

over 300 companies rely on Leon’s

functionality to enhance their daily

operations and drive efficiency.

The 2025 Aircraft Commerce

Conference schedule

AIRLINE & AEROSPACE MRO & FLIGHT OPERATIONS IT CONFERENCE

— EMEA.

17th & 18th June 2025. Hotel NH Noordwijk Conference Centre, Amsterdam,

The Netherlands.

AIRLINE & AEROSPACE MRO & FLIGHT OPERATIONS IT CONFERENCE —

AMERICAS.

9th and 10th September 2025. Hyatt Regency Hotel, Miami FL, USA.

AIRLINE & AEROSPACE MRO & FLIGHT OPERATIONS IT CONFERENCE

— APAC.

15th and 16th October 2025. Amari Watergate Hotel, Bangkok, Thailand.

18TH ANNUAL FLIGHT OPERATIONS CONFERENCE — GLOBAL. 3rd and 4th

December 2025. Radisson Hotel & Conference Centre, London Heathrow UK.

For exhibition and sponsorship enquiries, email: ed.haskey@aircraftcommerce.com

Meet AirNxt

The Future of

MRO Software is Here

Say goodbye to outdated systems: AirNxt MRO

software automates compliance & delivers

AI-driven efficiency with seamless maintenance -

zero training required.

Join the industry leaders who are transforming

aviation maintenance with AirNxt.

www.airnxt.ai

(+971) 4 244 2279

contact@airnxt.ai

https://www.linkedin.com/company/airnxt/

INSTANT ONBOARDING

Implement in days, not months

AI-POWERED INSIGHTS

Predict and prevent

maintenance issues

PAPERLESS WORKFLOWS

Say goodbye to manual logbooks

OFFLINE SYNC

Work from anywhere, anytime

TRANSPARENT PRICING

No hidden costs, no surprises


NEWS & TECHNOLOGY

Pioneering the Future: Veryon Wins 2025 Innovation Award for

Transformative Aviation Management Software

Acknowledged for exemplary ingenuity

and problem-solving action, Veryon

showcases its leadership in shaping the

future of aviation management

software through bold innovation

In mid-January 2025, Veryon, a leading provider of

information services and software solutions for the

aviation industry, announced that Veryon

Diagnostics has been named a winner in the 2025

Innovation Awards in the software category

presented by the Business Intelligence Group. This

accolade highlights Veryon’s leadership in aviation

technology and its commitment to advancing the

industry through innovation.

“Innovation is more than a strategy at Veryon; it’s a

mindset,” said Norman Happ, Chief

Executive Officer at Veryon. “This

recognition underscores our position in the

aviation industry, delivering cutting-edge

solutions that empower operators to

maximize uptime, improve fleet reliability,

and drive operational excellence.”

Veryon Diagnostics combines the power of its

Defect Analysis and Guided Troubleshooting tools

into a single, seamless software solution designed for

commercial operators and Original Equipment

Manufacturers (OEMS). Automatically identifying

chronic issues as early as the second repeat, Veryon

Diagnostics reduces chronic and recurring defects by

33%, streamlining maintenance workflows and cutting

unscheduled part removal rates by 20%.

“By combining 50 years of aviation

expertise with AI innovation, Veryon helps

maintenance teams diagnose issues with

unparalleled speed and precision, setting a

new benchmark in efficiency,” added Happ.

The software leverages machine

learning, natural language processing, and

a custom case-based reasoning engine to analyze

over 765,000 maintenance events monthly. These

capabilities enable swift identification, analysis, and

resolution of maintenance issues at both the fleet and

tail levels, reducing delays and cancellations by 10% or

more and saving operators significant costs. Features

such as customizable chronic validation workflows,

collaboration tools, and seamless mobile access

provide operators with real-time insights and support

The leading digital Tech

Ops analytics platform.

Unleash the power of data-driven

solutions and optimize your entire

Tech Ops.

Join the fast growing community of airlines

around the world on AVIATAR and control

all your operational data on a single screen.

Thanks to our innovative digital solutions

your team turns real time data into action.

Explore, optimize and predict to maximize the

reliability of your fleet.

Digital excellence in operations.

www.aviatar.com

25-29-003 Anzeige AVIATAR 220x70mm.indd 1 10.03.25 16:40


NEWS & TECHNOLOGY

proactive maintenance strategies. By combining technology platform to

these innovations, Veryon facilitates a shift from manage everything from

reactionary to predictive maintenance, supporting maintenance and operations to

operators in maintaining fleet reliability and efficiency. manuals and diagnostics.

“Humanity relies on innovation to improve our lives That’s why thousands of

and the planet,” said Russ Fordyce, CEO of the

aircraft operators, 25% of the

Business Intelligence Group. “We’re thrilled to

worldwide commercial fleet,

spotlight Veryon as a shining example of innovation and over 100

making a profound impact globally.”

OEMs all rely on

Veryon is a leading provider of aviation software Veryon. It’s also

and information services, supporting a global network why customers

of more than 75,000 aircraft maintenance

have been able to

professionals and over 7,600 customers in nearly 175 achieve an

countries worldwide. We help everyone from business average 23%

aviation teams and MROs to airlines and OEMs get improvement in aircraft

their aircraft more uptime. Challenges like

downtime cost. Veryon. Let’s get you more uptime.

unscheduled repairs, part availability, and excessive Learn more at veryon.com.

paperwork lead to too many aircraft spending too The Business Intelligence Group was founded

much time on the ground. And that leads to needless with the mission of recognizing true talent and

delays, endless Aircraft back IT MRO - and Veryon forth, Half Page and Ad lots - 0325.pdf of wasted 1 3/19/2025 2:45:45 superior PM performance in the business world. Unlike

dollars. The key to more uptime is having a better other industry award programs, these programs are

judged by business executives having experience and

knowledge. The organization’s proprietary and

unique scoring system selectively measures

performance across multiple business domains and

rewards those companies whose achievements stand

above those of their peers.

C

M

Y

CM

MY

CY

CMY

K

MORE INSIGHTS.

LESS DOWNTIME.

SMARTER MAINTENANCE STARTS HERE

An integrated approach to keeping your fleet flying with fewer

delays, lower costs, and smarter decision-making. More than

just digitizing maintenance, Veryon revolutionizes how

aviation teams predict, manage, and resolve issues

before they impact operations.

Scan to

learn more >>

AVIATION MAINTENANCE IS COMPLEX,

BUT VERYON’S AI-POWERED SOLUTIONS

MAKE IT SMARTER, FASTER, & MORE

PREDICTABLE.


NEWS & TECHNOLOGY

Ramco Systems announces the

launch of Aviation Software 6.0

for smarter aircraft management

Specialized Engine MRO solution and

key AI enhancements to drive

transformation in M&E and MRO

operations Global aviation software

specialist, Ramco Systems announced,

in mid-January 2025, the release of

version 6.0 of its Aviation Software

— a revolutionary product release

designed to transform M&E and MRO

operations with AI-driven insights,

advanced automation, and seamless

integration. An integrated solution with

modules for Contracts, Engineering,

Planning, Maintenance, Supply Chain

Management, Finance, ePUBS and

advanced mobility capabilities, Ramco

Aviation Software 6.0 is built to handle

the challenges of tomorrow.

The release introduces many

unparalleled features that enable

organizations to digitally transform

their maintenance execution processes,

as well as their management of flight

safety, materials and commercials, with

some of the key features and

modules including:

• Engine MRO Module: A cuttingedge

module designed exclusively

for Aviation Engine Maintenance,

Repair, and Overhaul (MRO)

operations, providing unparalleled

precision and efficiency in engine

maintenance management.

• Maintenance Control Centre (MCC)

Hub: To facilitate seamless

operations, and provide MCC

personnel with the capability to

review aircraft readiness for

upcoming scheduled Aviation

Material Requirements.

• Planning (MRP) Module: A

proprietary module to enhance an

organization’s planning and

optimization capabilities through

optimization of resource allocation

and scheduling.

• Graphical Quote Comparison Tool:

To streamline decision-making

process for purchases, and

enable organizations with useful

insights that help determine

the best option.


NEWS & TECHNOLOGY

• Purchase Automation Framework: A robust

framework that streamlines purchase order

management with a one-time setup of

automation rules.

• Enhanced Pricing Solutions: The addition of

enhanced capabilities to its pricing solutions, to

enable organizations streamline billing and invoicing.

Ramco Aviation Software 6.0 empowers

organizations to:

• Prevent unexpected failures with precision

management of parts;

• Streamline documentation processes, making

compliance a breeze;

• Stay ahead of issues with predictive analytics,

reducing unplanned downtime;

• Enhance operational efficiency with automated

workflows and advanced material allocation;

• Optimize supply chain, cutting costs and

boosting productivity;

• Embrace digital transformation for seamless

MRO experience.

Sundar Subramanian, Chief Executive Officer,

Ramco Systems, said, “The latest version of Ramco

Aviation Software 6.0 is a significant milestone in

our journey of continuous innovation and

commitment to excellence. Along with the advanced

capabilities, our specialized Engine MRO solution is a

key part of this release, addressing the critical

challenges of engine maintenance. By harnessing

advanced technology and our domain expertise

Ramco Aviation Software 6.0 will enable aviation

organizations meet their growing customer demands

and stay competitive. We look forward to

empowering organizations drive transformation with

this game-changing release.”

Manoj Kumar Singh, Chief Customer Officer —

Aviation, Aerospace & Defense, Ramco Systems, said,

“We are incredibly proud to bring Ramco Aviation

Software 6.0 to our customers. Our relentless focus

on innovation has helped us build this AI-powered

solution that not only addresses the current

challenges faced by aviation organizations but also

anticipate their future needs. With advanced

capabilities such as automated workflows, datadriven

decision making, optimized supply chains, and

specialized modules like Engine MRO, we believe we

are setting new industry standards with Ramco

Aviation Software 6.0.”

Ramco Aviation Software is trusted by 24,000+

users to manage 4,000+ aircraft globally. With 90+

Aviation organizations onboard, Ramco is the solution

of choice for top Airlines, third party MROs, large

Heli-Operators, leading Defense organizations, and

major Urban Air Mobility companies around the

world. Available on cloud, Ramco Aviation Suite

provides accessibility with ‘Anywhere Apps’,

significantly accelerating organizational efficiency

and agility. Ramco is changing the paradigm of

enterprise software with Artificial Intelligence based

solutions, intelligent voice enabled user experience,

and advanced features such as digital task cards,

offline maintenance capability, conversational

chatbots, HUBs and cognitive solutions.

The connected

MRO maintenance

platform for airlines.

Save your airline millions with simple and automated MRO

operations with a connected network of MROs and OEMs.


NEWS & TECHNOLOGY

SO MUCH IS RIDING

Titan Airways

choose EFOS Training

ON THE SOFTWARE

RUNNING YOUR AIRLINE!

The SkedFlex Air Operations Suite is a

comprehensive, flexible, and easy-to-use

Aviation Management package that includes:

Flight and Crew Management with FCMS

Dispatch Operations with Flight Planning

Maintenance, Inventory, and Accounting with MISA

Visit us online

at eTTAviation.com to schedule a free, customized demo!

Evoke Systems was pleased to

announce, in mid-January 2025, that

Titan Airways have expanded their

partnership with Evoke by selecting

EFOS Training to help them achieve

their goals of enhancing the

management and delivery of training

for their pilots and cabin crew teams.

Having previously selected EFOS Leave

in 2023, this decision once again

demonstrates Titan Airways’

commitment to adopting the most

effective solutions to drive continuous

improvements across their operational

business areas.

EFOS Training is a comprehensive

Training Management System (TMS)

that helps airlines streamline and

optimize training delivery across all

departments, extending beyond the

flight deck. It is designed to

accommodate all training

methodologies, making it a highly

flexible, scalable, and user-friendly TMS.

EFOS Training can be swiftly

implemented by leveraging Evoke’s

extensive industry experience and

optimized best practices developed

over more than 20 years. The advanced

data analytics empowers airlines to

effortlessly evaluate and monitor

overall training performance and

delivery while providing actionable

business intelligence to support future

planning and informed

decision-making.

James Cartwright, Senior

Commercial Manager at Evoke said:

“Having worked closely with the team at

Titan Airways over the past couple of

years I can honestly say their approach

to identifying and addressing challenges

head on is inspiring. Choosing to

implement EFOS Training is testament

to their drive for continuous

improvement. For any airline, the

decision to change to a new training

management platform is huge and there


NEWS & TECHNOLOGY

are many factors to consider. The fact that Titan

Airways chose to extend our existing relationship

reflects their trust and confidence in both our ability to

deliver results and the effectiveness of our solutions.”

Matthew Wilson, Head of Training at Titan Airways

said “I am delighted to be able to expand our

collaboration with Evoke Systems by adopting EFOS

TMS as our chosen training software solution.

Following our successful introduction of their Leave

Management System in 2023, I have little doubt that

EFOS TMS will prove just as successful for Titan

Airways. Both Titan Airways and Evoke Systems are

recognized within the industry as being innovative

leaders in our respective fields, and it therefore makes

perfect sense to further expand our professional

relationship. I look forward to the many benefits that

EFOS TMS will bring to the training department in

Titan Airways.”

Evoke are proud to be supporting Titan Airways’

future plans and look forward to growing their

successful partnership even further.

Titan Airways has been flying passengers and

cargo around the world for more than 30 years. Their

passion and commitment to high standards makes

them one of Europe’s leading ACMI lease and charter

airlines. They hold a worldwide Air Operator’s

Certificate and additional licenses to operate their

aircraft in the US, Canada and Australia. They are also

accredited under IATA’s Operational Safety Audit

program — an internationally recognized quality

standard. Titan is proud to have earned the industry’s

trust for its honest, reliable and flexible service. The

airline’s continual investment in staff, the fleet and in

state-of-the-art technology ensures excellence, both

today and for the future. Titan’s clients — including

some of the world’s leading companies, airlines,

governments, tour operators and sports teams —

know that the service they receive from the airline

is unparalleled


NEWS & TECHNOLOGY

IDMR Integrated Maintenance

& Engineering DMS Live

at Icelandair

Performance Starts With A Plan

Since switching to Aerros, our customers have:

• Increased fleet size with minimal increase in overhead

• Increased plan detail by 9x and plan length by 4x

• Reduced time to budget by half

Learn how Aerros can dramatically improve

your planning results today.

aerostratsoftware.com

info@aerostratsoftware.com

In early December 3rd, 2024, IDMR

Solutions Inc., a global leader in

technical documentation management

designed exclusively for aviation,

announced the successful

implementation of its flagship

application, InForm, at Icelandair,

Iceland’s national carrier. IDMR’s

integrated suite of applications has

proven success while increasing

operational performance and ensuring

airworthiness, safety, and regulatory

compliance. Implementing IDMR

Solutions’ InForm, empowered the

national airline to digitize its Task Cards,

Engineering documents, and business

processes while seamlessly integrating

with their M&E.

In June 2024, Icelandair participated

in IDMR’s User’s Conference in

Wilmington, OH (ILN), in order to

further its understanding of the

application’s integration into M&E

systems, and took the opportunity to

directly engage with IDMR’s customers

while designing their ideal solution with

IDMR’s leadership. Five months later,

both companies were excited to

announce the Go Live of the end-to-end

solution within a tight and challenging

timeline. Seamlessly integrated in

Icelandair’s IT infrastructure and M&E,

InForm empowers the national airline to

digitize, author and approve its Task

Cards while improving

business processes.

Implementing IDMR’s solution marks

the next stage of the airline’s digital

transformation, offering cutting-edge

technologies with optimal user

experience, live validations and

real-time visibility of their Maintenance

Programs and Planning operations.

Gísla Rún Kristjánsdóttir, Manager of

Technical Software Governance at

Icelandair, said, “We are happy to

announce the implementation of an

innovative end-to-end solution allowing

the digital authoring and sign-off

process of our Task Cards with a

decisive Maintenance Work Order

printing solution. To honor our

aggressive timeline, IDMR imported the

content of the OEM’s SGML Task Cards,

from our DASH 8 and A320 aircraft

manuals, as well as our M&E WC

content. This will be crucial in making it

even easier for our Mx Programs team

to review, author and customize further

our Task Cards while increasing process

efficiency, productivity and response

time for our Mx Planning team in

printing Work Orders, thanks to their

incomparable edge in paperless

solution within the industry.

Participating in IDMR’s User Conference

was a great chance for us to directly

exchange with their customers and

learn more from their experience with

the application and implementation


NEWS & TECHNOLOGY

process. We scheduled a day-long workshop with

IDMR to design our ideal solution and template.

Our technical teams then rapidly engaged to launch

the project so we can be live as soon as possible

before 2025. That was definitely a quick win and

IDMR Solutions is now one of the backbones for

our TechOps which will enable us to reach other

crucial and decisive Milestones for our airline’s

digital transformation”.

Highly adaptable, IDMR’s comprehensive and

integrated solutions drastically improves productivity,

facilitating collaboration and synergies within

Icelandair’s TechOps.

Israel Revivo, CEO and President of IDMR

Solutions, said,“this implementation takes Icelandair’s

Maintenance Programs, Planning and Engineering

operations to a new level where Task Cards get fully

integrated in their M&E system while laying the

groundwork for electronic signatures of Task Cards,

Non-Routines, MELs, and other maintenance

documents. Icelandair is a valued customer, and we

appreciate the opportunity to partner with the

company to reach its modernization goals. This

partnership is a clear sign of trust that our clients

place in us to support their current and future

business objectives. Our end-to-end solution will

allow Icelandair to accelerate and improve their

paperless initiative especially crucial in the

increasingly demanding Maintenance world. We are

committed to continuing to provide airlines and MROs

custom-built solutions that are highly scalable,

adaptable, and easily integrate with other enterprise

applications. By putting in place the next generation

solutions, Icelandair captures the best practices and

functionality inherent to these applications”.

In a second phase of the implementation,

scheduled for 2025, Icelandair is aiming to integrate

InForm further into its TechOps.

IDMR Solutions Inc. is a global leader offering

enterprise SaaS and mobile solutions for content

management, document distribution, electronic task

cards, and e-signatures in the highly regulated

aviation industry. InForm is a software engineered to

provide end-to-end comprehensive business

solutions integrated with leading M&E systems. With

aviation leaders trusting IDMR, InForm is the solution

of choice for several national carriers, Heli-operators,

Defense, logistics contractors, and

MRO organizations.

Icelandair: With an extensive route network,

Icelandair uses the unique geographical location of

Iceland as a hub midway between Europe and North

America offering direct flights to around 60

destinations. Additional to the international route

network, Icelandair operates a domestic network in

Iceland, an airfreight and logistics business as well as

aircraft leasing and consulting services. Since its

foundation in 1937, Icelandair has steadily expanded

its route network and, in 2023, transported 4.3 million

passengers to 55 destinations in Europe and North

America, employed around 3,600 full-time employees

and generated revenue of USD 1.5 billion.

Read the full story on Aircraft IT Website


NEWS & TECHNOLOGY

Aer Lingus selects Comply365’s DocuNet to elevate operational

performance, efficiency, and compliance

In late January 2025, Comply365, LLC, a global

provider of safety, compliance, and training

management solutions to the aviation, rail, defense

and space industries, announced that Aer Lingus,

Ireland’s national carrier, has selected Comply365’s

DocuNet, an enterprise-wide document

management system. DocuNet will enable Aer Lingus

to author, distribute and view all operational and

regulatory content in a single integrated platform.

This partnership with Comply365 aims to elevate the

airline’s operational performance, streamline

efficiency, and ensure stringent compliance across its

operations and AOCs.

DocuNet’s robust and modern document

management platform will support Aer Lingus in

managing a wide range of critical operational

processes, from regulatory documentation to internal

workflows. It also drives operational agility, enabling

its teams to work more efficiently in today’s fastpaced

aviation industry with timely and targeted

delivery of important content to end-users and

ensuring they are maintaining utmost compliance.

“We are excited to partner with Comply365

leveraging DocuNet to modernize our operational

processes and drive highly efficient service delivery,”

said Conor Nolan, Director of Safety & Security at Aer

Lingus. “DocuNet is empowering our teams with both

flexibility and standardization of end-to-end

processes, handling all data formats on a single

platform, ensuring consistency and efficiency across

all manuals and all AOCs. Moreover, the advanced

compliance capabilities ensure users are utilizing the

latest content and will enable us to streamline

auditing processes and procedures.”

Ilia Kostov, CEO of Comply365, also commented,

“We are delighted to partner with Aer Lingus to drive

operational performance improvements and enhance

@ConduceGroup

There has never been a better time

to go paperless with eTechLog8

Find out more

+44 (0)333 888 4044 info@conduce.net www.conduce.net


NEWS & TECHNOLOGY

the airline’s overall efficiency. DocuNet’s

platform is designed to streamline

complex operational processes, and we

look forward to supporting Aer Lingus

in achieving its operational goals. This

partnership with Aer Lingus extends

Comply365’s reach across all of the IAG

Group, enabling flexibility for IAG

airlines to share and communicate

technical content using the

same platform.”

Aer Lingus is the Irish flag carrier,

founded in 1936 and operates over 100

routes from Dublin, Cork, Shannon and

Knock to Europe, the UK and North

America. Reaffirming its commitment

to its North American expansion, the

airline will operate 24 transatlantic

routes in 2025 from Dublin, Shannon

and Manchester, UK to North America

and the Caribbean. Aer Lingus is a

4-star airline, awarded by Skytrax, the

international air transport rating

organization. The Airline is a member of

International Airlines Group (IAG), one

of the world’s largest airline groups. As

part of IAG, Aer Lingus has pledged to

achieve net zero carbon emissions by

2050 and has committed to powering

10% of its flights using sustainable

aviation fuel (SAF) by 2030.

Comply365 is a leading provider of

Operational Content Management,

Safety Management and Training

Management in the highly regulated

industries of aviation, defense, rail and

aerospace. The business provides a

powerful combination of expertise and

products underpinned by unified best

practices, empowering its customers to

elevate operational excellence,

transform safety management and

training management, with closer

integration of relevant data sets across

domains. Comply365 product portfolio

ensures its customers’ crews and assets

are always geared for peak operational

performance, unlocking unparalleled

financial and operational gains through

more streamlined, robust and agile

operations. Comply365 is the trusted

technology partner of many of the

most progressive aviation, defense, rail

and aerospace organizations

worldwide with a global customer base

of over 140 organizations.

Infosys Offering

Transform Your Aerospace

MRO with Infosys

Cutting-Edge Engineering, Digitization,

and Predictive Maintenance Solutions

MRO ENGINEERING

• Overhaul Operational Support

• Repair Solutions Development

• Maintenance Manual

• Service Cost Optimization

• Services Operations Support

• Safety & Reliability Engineering

EXPLORE

MRO PROCESS SUPPORT

• Customer Support

• Customer Order Management

• Service Process Coordination

• MRO Supplier Management

• Quotes and Purchase Order

Engineering Engagement Area

MRO DIGITIZATION

• Service Parts Forecasting

• Service Parts Management

• Process Automation

• Aircraft Asset Health Monitoring

• MRO Smart Operations


NEWS & TECHNOLOGY

KEEP YOUR AIRCRAFT

FLYING LONGER

Reduce component lead time by connecting

globally with buyers and sellers at our onestop

aircraft parts marketplace

Scan to learn more

https://aerotrade.io

with

Minimise ground time through

systematic defect management and

real-time aircraft component monitoring

Scan to learn more

https://elevade.io

Successful Go-Live of

AMOS Line Maintenance

Manager (LMM) at SWISS

Swiss AviationSoftware (Swiss-AS) was

proud to announce, in late January

2025, that the AMOS Line Maintenance

Manager (LMM) has successfully gone

live at Swiss International Air Lines

(SWISS). This milestone marks a

significant step forward in optimizing

digital maintenance processes and

enhancing efficiency within SWISS’

maintenance operations.

The AMOS Line Maintenance

Manager module is an essential tool for

line maintenance supervisors, offering an

intuitive platform to streamline

operations. It enables users to easily

visualize incoming flights and ground

times, as well as work packages and

assigned events. Additionally,

supervisors can assign line checks,

create tasks and allocate the appropriate

staff to each task and notify them about

their work assignments, ensuring

smooth communication and workflow.

A unified, efficient solution for

maintenance operations

The adoption of AMOS LMM highlights

SWISS’ commitment to modernizing its

maintenance processes. The

introduction of this integrated solution

simplifies the digital system landscape

and reduces the number of tools

required for maintenance operations.

SWISS mechanics can now efficiently

complete tasks using a single tool on

their iPads, significantly enhancing their

workflow. Prior to the implementation of

AMOS LMM, SWISS had already taken a

major step towards digitalization in 2017

by equipping over 600 mechanics with

iPhones and enabling them to digitally

view and accept tasks. This transition

away from paper-based task distribution

laid the foundation for SWISS’ ongoing

digital transformation. However, as

digital requirements evolved, the need

for a more comprehensive and

integrated solution became clear,

prompting the move to AMOS LMM.

Collaborative Development with

Swiss-AS

The development and implementation of

AMOS LMM at SWISS have been a

collaborative journey. While the initial

version of AMOS LMM required further

adaption to align with SWISS’

requirements, the partnership between

SWISS and Swiss-AS enabled the

enhancement of the tool to suit the

airline’s specific needs. This tailored

approach has ensured that AMOS LMM

seamlessly integrates into SWISS’

operations, providing a modern and

future-proof solution.

A Smooth Transition and

Successful Go-Live

The go-live event was a resounding

success, with the system proving stable


NEWS & TECHNOLOGY

and operational from day one. Swiss-AS

representatives were on-site at SWISS’

Line Maintenance offices in Zurich to

support the launch. Currently,

approximately 40 users per shift,

including short-haul mechanics, cabin

and IFEN (In-Flight Entertainment and

Network) technicians, dispatchers, and

the Maintenance Control Center (MCC),

are actively using AMOS LMM.

Looking Ahead

The transition to AMOS LMM not only

enables SWISS to avoid a cost-intensive

update of previous tools but also ensures

the adoption of an advanced, integrated

solution that aligns with the airline’s

strategic goals. The previous scheduling

tool has been decommissioned since the

end of October. Swiss-AS extends its

gratitude to the entire SWISS team for

their dedication and collaboration

throughout this process. The successful

go-live of AMOS LMM reflects the

strength of the partnership between

Swiss-AS and SWISS and sets the stage

for continued innovation in digital

maintenance solutions.

“Despite already having a digital

solution for task allocation, we decided

to migrate to AMOS LMM, because we

value the full integration and ‘one-stopshop’

approach with AMOS. The

end-users like working in one system and

our AMOS administrators appreciate all

data being stored in the same database

without the need for interfaces. By

implementing AMOS LMM, we have

simplified our application landscape and

introduced an efficient and scalable

resource allocation tool.” said Severin

Achermann, AMOS-LMM Project-Lead,

Swiss International Air Lines AG.

Swiss International Air Lines

(SWISS) is Switzerland’s leading air

carrier. With one of Europe’s most

advanced aircraft fleets, SWISS is a

premium airline that provides direct

flights from Zurich and Geneva to

keep Switzerland connected with

Europe and the world. Its Swiss

WorldCargo division offers an

extensive range of airport-to-airport

airfreight services for high-value,

time-critical and care-intensive

consignments. SWISS embodies

Switzerland’s traditional values and is

dedicated to delivering the highest

product and service quality. The

company has also set itself ambitious

CO2 goals, and plans to halve its 2019 net

CO2 emissions by 2030 and make its

business and operations entirely

carbon-neutral by 2050, particularly by

promoting the use of sustainable

aviation fuels. SWISS is part of the

Lufthansa Group, and is also a member

of Star Alliance, the world’s biggest

airline network.

Swiss-AS, part of the Lufthansa

Technik Digital Tech Ops Ecosystem, is a

leading provider of aviation maintenance

management software, which offers an

end-to-end integrated, highly intelligent

software suite designed to manage the

entire spectrum of maintenance

activities. AMOS, in combination with its

mobile package, empowers its large and

loyal aviation customer base — ranging

from pure operators of all sizes, major

low-cost, regional and flag carriers, to

large airline groups to MRO providers —

to digitalize and automate their

maintenance processes.


NEWS & TECHNOLOGY

Avion Express and SmartLynx of the Avia

Solutions Group (ASG) take off with AMOS

At the beginning of February 2025, Swiss

AviationSoftware (Swiss-AS) was pleased to

announce that Avion Express and SmartLynx

Airlines, two prominent members of the Avia

Solutions Group (ASG), have signed up for Swiss-

AS’s industry-leading Maintenance & Engineering

solution AMOS. This marks a significant step in the

airlines’ journey towards enhanced fleet management

and operational performance.

A Comprehensive Implementation with AMOS

After an intensive evaluation process marked by

in-depth demonstrations and rigorous discussions,

Avion Express and SmartLynx Airlines have chosen to

partner with Swiss-AS to implement the cutting-edge

AMOS Airline Edition. For these airlines, AMOS

represents a transformational leap in operational

effectiveness and fleet optimization. The airlines have

selected the AMOS mobile suite.

AMOSmobile/EXEC enhances the efficiency of

maintenance teams by simplifying workflows,

enabling technicians to perform tasks, access critical

documentation, and finalise work packages directly

on mobile devices, resulting in time savings and

reduced errors. AMOSmobile/STORES optimizes

inventory processes, providing real-time insights into

spare parts transactions, stock levels, and ordering,

which accelerates turnaround times and ensures

operational reliability. By opting for the AMOS

Operation Services (AOS), the airlines can benefit

from Swiss-AS’s extensive expertise in managing the

AMOS servers and database. AOS handles key tasks

like patch installations, system monitoring, and

database management. By outsourcing these critical

operations, the airlines gain a cost-effective solution

supported by many years of experience, allowing

them to focus on their core business while ensuring

their systems remain robust and reliable.

The implementation projects were run

concurrently, with Avion Express and SmartLynx

capitalising on valuable synergies, aligning resources

to ensure a seamless and efficient rollout.


NEWS & TECHNOLOGY

IBM ® Maximo ® for Aviation

Built on decades of leadership in asset and

operations management

Strategic Partnership with Avia

Solutions Group

This collaboration represents the first

step towards a broader engagement

with the Avia Solutions Group.

Transitioning from various legacy

systems to a unified M&E system will

facilitate seamless data exchange,

enhance operational transparency, and

foster group-wide collaboration. This

integration not only streamlines

processes but also unlocks significant

cost savings and efficiency gains,

enabling ASG to set new benchmarks in

digital transformation within the

aviation sector.

“This collaboration reflects our

commitment to adopting advanced

technology solutions and solidifying Avia

Solutions Group’s position as a leading

company in the aviation industry. It marks

a significant step towards enhanced fleet

management and operational

excellence,” said Vivek Tom Raj, Aviation

Systems Architect & Project Manager at

Avia Solutions Group.

Avia Solutions Group, the world’s

largest ACMI provider (Aircraft, Crew,

Maintenance, and Insurance), operates a

fleet of 221 aircraft and is a parent

company to over 250 subsidiaries

including SmartLynx Airlines, Avion

Express, BBN Indonesia Airlines, and

KlasJet. The Group also provides a range

of aviation services: MRO (Maintenance,

Repair, and Overhaul), pilot and crew

training, and ground handling, as well as

a variety of associated services.

Supported by 14,000 highly skilled

aviation professionals, the Group

operates on six continents.


– One enterprise solution

supporting airframe, engine,

component, ground equipment,

facilities maintenance

and operations

– Enhanced by AI and machine

learning, tailored for aircraft

operational excellence

– IoT data gathered in

real time from every inch

of the aircraft to automate

maintenance management

– Trusted to support safety and

maintenance requirements,

from regulatory compliance

to maintenance planning

and execution

Discover more →

© Copyright IBM Corporation 2023. IBM,

the IBM logo, and Maximo are trademarks

or registered trademarks of IBM Corp., in

the U.S. and/or other countries.


NEWS & TECHNOLOGY

Alaska Airlines partners with

Comply365 to power

operational excellence

Designed by Engineers for Engineers

ROAM is an advanced aircraft technical records archiving solution

and provides operators and asset owners alike, a cost-effective

solution to store, audit and share records with various stakeholders.

Built-in search and filtering features facilitate record keeping and

data management, providing manpower effectiveness, enhanced

quality, and reduced risk. Stay on top of the management of dayto-day

fleet maintenance, get in an instant the compliance status of

your projects and save time of end of lease projects.

Contact us to explore how we can ease your operations.

+44 (0)1279 818 800

enquiries-gamit@amacaerospace.com

www.gamit.co.uk

In early February 2025, Comply365, a

leading global provider of document

management, compliance, training

and safety management solutions for

the aviation, rail and defense

industries, announced a new

partnership with Alaska Airlines to

implement the DocuNet platform

across the airline’s operations. The

selection of DocuNet signifies the

beginning of an exciting partnership

with Alaska Airlines to modernize and

streamline operations, improve crew

productivity, and increase compliance

across the airline’s technical

publication’s ecosystem. The DocuNet

Platform enables the ability to author,

distribute, and view all operational

content in a single integrated platform,

empowering crews to access critical

information anytime, anywhere —

whether on the ground or in the air. The

platform is designed to improve

operational workflows and reduce

manual processes across the end-toend

technical publications lifecycle,

combined with highly intuitive and

user-centric interfaces for all

channels and devices.

“As an airline hyper focused on

operational performance and caring for

our guests, Alaska is continuously

looking for innovative ways to enhance

efficiency across our business” said

Terry Walters, Director of Fleet Tech

Support at Alaska Airlines. “DocuNet by

Comply365 will empower our teams to

quickly access and manage essential

documents, improving compliance and

accelerating processes — for the benefit

of our employees and our guests.”

“We are delighted to partner with

Alaska Airlines to support their mission

of operational excellence,” said Ilia

Kostov, CEO of Comply365. “With our

extensive global customer base, Alaska

Airlines joins a powerful community of

airlines worldwide who leverage

DocuNet to streamline operational

content management, and we look

forward to helping Alaska Airlines to

achieve new heights in efficiency and

operational agility.”



NEWS & TECHNOLOGY

Trax’s cloud-based eMRO and

eMobility suite selected by

Amerijet International

In mid-April 2025, Trax, a leading

global provider of paperless aviation

maintenance and engineering

software products, announced that

Amerijet International Airlines, an

international cargo airline, has

selected Trax’s eMRO and eMobility

suite to enhance its maintenance

operations and support its digital

transformation journey.

Trax commenced the

implementation of its innovative

solutions, including the QuickTurn,

TaskControl, Line Control, and EzStock

mobile apps and fully-managed cloud

hosting services, to streamline Amerijet’s

workflows and provide real-time access

to information and transactions from

anywhere, even if connectivity is

unavailable in offline mode.

Trax’s cloud-based approach will

enable Amerijet to focus on its core

operations while benefiting from the

flexibility and reliability of Trax’s

solutions. Amerijet expects its adoption

of Trax’s technology will drive

significant improvements in

productivity, data accuracy, and overall

operational performance.

“We are thrilled Amerijet

International Airlines selected Trax to

digitize its approach to aviation

maintenance,” said Omar Santos, Trax’s

Vice President of Global Services and

Support. “Our eMRO and eMobility

suite, combined with our cloud hosting

services, will empower Amerijet to

achieve even greater efficiency,

compliance, and operational excellence

through innovation.”

“Amerijet compared multiple M&E

solutions with an eye towards quality,

efficiency, and compliance. We look

forward to improving our capabilities

and processes with Trax to support our

customers and deliver safe, reliable

aircraft to our operation,” said

Raymond Bennett, Amerijet’s Sr. Vice

President, Technical Operations.

Amerijet International is a leading

cargo airline with nearly 50 years of

experience delivering reliable and

efficient air freight services. With a

global network, skilled teams, and an

expanding fleet, Amerijet continues to

set the standard for excellence in cargo

transportation.


Soar above paper

IDMR, the leader in aviation document

management software, presents a true

web-based end-to-end paperless task cards

InForm

InForm combines document & content management

with process improvement in our tightly regulated

industry. InForm seamlessly integrates with OEMs and

M&E Systems to reduce any redundant work.

Task Cards

A completely paperless solution, making task card

authoring & management highly efficient and requiring

minimal technical expertise. InForm takes advantage

of the latest OEM digital Maintenance Planning

Document (MPD) and Task Card data (AMM). Support

for iSpec2200 & S1000D import is built-in to the Task

Card template, allowing imports of the entire deck

without hassle.

Click here for more

eSign

IDMR offers unified Web-based applications with a

centralized platform with no installations required.

Our secure web application integrates with federated

ADFS access and offers fast performance operating

across OS, platforms, devices, and terminals.

Our advanced accessibility functionalities allow our

applications to be mobile and work anytime, anywhere;

key features for inspectors, technicians, and personnel

working in hangars.

Management enjoys real-time access to dashboards

to track the progress of checks, run reliability reports,

and optimize turn-around time.

www.IDMR.com


NEWS & TECHNOLOGY

HAECO GES goes live with AMOS

for global engine services

Aviation Maintenance Software

Held Back By Your

Maintenance

System?

Discover How

RAAS Can Move

Your Organization

Forward.

MRO & CAMO software for the evolving operator.

Zero-downtime digital solutions, from the hangar floor to

the cockpit. RAAS by Aviation InterTec Services is the smart

M&E solution.

aviationintertec.com | 807.625.9260 | info@aviationintertec.com

Swiss-AS was pleased to announce, in

early February 2025, that HAECO

Global Engine Support (HAECO GES),

a member of the HAECO Group, has

gone live with AMOS to manage

engine maintenance across its

worldwide locations. HAECO GES

offers global engine support through

dedicated on-wing and off-wing

support teams and hospital shops

based in strategic locations including

Hong Kong, the Netherlands, the UK,

and the United States. Through this

collaboration, Swiss-AS supports

HAECO GES’s mission to offer rapid,

high-quality, and reliable engine

services on a global scale. By

combining the functionalities of the

AMOS MRO edition and AMOScloud,

HAECO GES is equipped with a fully

integrated platform that aligns with its

forward-thinking approach and

commitment to excellence in

engine support.

HAECO GES opts for AMOScloud

HAECO GES has entrusted Swiss-AS to

manage a fully dedicated and secure

AMOS cloud hosted environment. The

solution ensures seamless access for

users across its global engine shop

locations, eliminating latency issues and

enabling efficient operations. This

option relieves HAECO GES from the

requirement to operate a technical

infrastructure on premises and provides

an attractive and costeffective

alternative.

Enhanced Engine Services with

AMOS Component Repair Overhaul

and Manufacturing Module

AMOS equips HAECO GES with the

Component Repair, Overhaul and

Manufacturing (CROM) module. These

specific features are designed to

effectively handle major components

by planning shop projects and its

capacities in the most efficient manner


NEWS & TECHNOLOGY

— not only in-house, but also for

third-party maintenance. Over 200

mechanics are using AMOS across the

Netherlands, the UK, and the United

States, with an additional 50 already

working with the system in Hong Kong.

A Collaborative Effort in

Innovation

The significance of this project is

reflected in the close supervision of

Julian Potter, Head of HAECO Global

Engine Support Projects and Business

Development, with Swiss-AS CEO

Fabiano Faccoli participating in all

steering committees. With the

implementation of AMOS, HAECO GES

has streamlined its operations by

consolidating three regional systems

(Asia, Europe, and North America) into

a single unified environment, enhancing

internal information sharing and

operational efficiency.

“At HAECO GES, our commitment

to delivering exceptional engine

services is paramount. The

implementation of AMOS MRO

software represents a significant step

forward in streamlining our operational

capabilities. By integrating our systems

and enhancing efficiency across our

global locations, we are poised to meet

the dynamic needs of our customers

with agility and precision. This

partnership with Swiss-AS not only

streamlines our processes but also

reinforces our dedication to innovation

and excellence in the aviation industry,”

said Julian Potter, Head of HAECO

Global Engine Support Projects and

Business Development.

“Our partnership with HAECO GES

reflects a forward-looking vision and a

commitment to operational excellence.

By selecting AMOS, HAECO GES has

embraced a solution designed not only

to unify regional operations but also to

enable scalable, integrated digital

transformation on a global scale — a

decision that underscores their

dedication to innovation and growth.”

states Fabiano Faccoli, CEO of Swiss-AS.

HAECO GES was established in 2019

to provide global round-the-clock

on-wing and off-wing engine support

from strategic locations in Hong Kong,

Amsterdam, London and Dallas. As a

leader in engine services, the company

invests in state-of-the-art tooling,

training, and capabilities to support a

global customer base. It also offers a

network of EASA- and FAA-approved

hospital engine shops covering all

major engine types, with highly

professional engineers on standby 24/7

to mobilise at short notice for on-wing

engine support.

HAECO is proud to celebrate its 75th

anniversary as one of the world’s leading

aircraft engineering and maintenance

service providers. The HAECO Group

provides a comprehensive range of

solutions encompassing airframe

services, line services, inventory

technical management, component

overhaul, aerostructure repairs, landing

gear services, engine services, global

engine support, parts manufacturing

and technical training. HAECO Group

comprises 16 operating companies,

employing around 15,000 staff in Hong

Kong, Chinese Mainland, Europe

and the Americas.



NEWS & TECHNOLOGY

Swiss-AS welcomes Hungary

Airlines to the AMOS Community

Swiss-AS was pleased to announce, in

early March 2025, that Hungary’s

newly established national cargo

airline, Hungary Airlines, is set to play

a crucial role in enhancing trade and

transport connections between

Europe and Asia. The carrier has

selected the AMOS Airline Edition to

manage its maintenance, engineering,

and logistics requirements.

With a vision to position Hungary as

a regional logistics hub, Hungary

Airlines has embarked on a new era in

aviation, strengthening global

connectivity. In addition to the Airline

Edition, Hungary Airlines has selected

AMOScloud Hosting. AMOScloud

ensures continuous system availability

and accessibility from anywhere by

deploying a secure and highperformance

cloud infrastructure. It

includes AMOS Operational Services

(AOS) and AMOSmonitoring, which

provide proactive system management,

monitoring and maintenance. This

allows Hungary Airlines to focus on

their core business while Swiss-AS

takes care of hosting, updates and

performance optimisation.

“Hungary Airlines is excited to

implement AMOS as we advance our

mission to bridge continents and

enhance global connectivity. We look

forward to a successful partnership

with Swiss-AS.,” says Gabor Talabos,

Chief Operations Officer of

Hungary Airlines.

Swiss-AS is proud to support

Hungary Airlines in its journey to

modernise operations and achieve its

ambitious vision for the

future of aviation.


NEWS & TECHNOLOGY

LS Technics Partners with

Ultramain Systems to drive

digital transformation in

Aviation Maintenance

In early March 2025, Ultramain

Systems, a global leader in advanced

digital solutions for the aviation

industry, was proud to announce a

strategic partnership with LS Technics

(LST) to implement ULTRAMAIN® v9

Unity MRO software — one of the most

comprehensive and intuitive solutions

for aircraft maintenance, repair, and

overhaul (MRO). This collaboration

marks a significant step in LST’s digital

transformation, reinforcing its

commitment to operational efficiency,

process optimization, and a modernized

work environment. Through the

implementation of ULTRAMAIN MRO,

LST will benefit from:

• Digitization of Processes — A

complete transition away from

paper-based documentation,

enabling real-time, secure access to

critical operational data.

• Optimized MRO Operations

— Streamlined management of

maintenance activities, enhancing

control and efficiency across both

line and base maintenance.

• A Modern, Mobile Work

Environment — Seamless

functionality on mobile devices,

empowering technicians with an

intuitive, user-friendly interface.

“Partnering with LS Technics

underscores our shared vision of

innovation and efficiency in aviation

maintenance,” said Mark McCausland,

President at Ultramain Systems. “By

implementing ULTRAMAIN MRO, LST is

joining the new standard in digital MRO

operations, ensuring greater accuracy,

speed, and reliability.”

“I am very pleased with the strategic

cooperation and implementation of

ULTRAMAIN which will allow us to

realize our ambitious growth plan

while optimizing productivity and

maximizing resource utilization. This

groundbreaking step in our

technological transformation will

strengthen our market position and

increase our operational efficiency.” Said

Tadeusz Stachera, CEO at LS Technics.

LS Technics is a company with 30

years of experience maintaining

medium-haul and regional aircraft,

including Airbus A320, Boeing B737

and Embraer 170/190 aircraft. The

company performs specialized

services for a fleet of about 120 aircraft,

mainly Airbus A320/321. It has its

permanent bases at seven Polish

airports and also provides technical

personnel training services. LS

Technics is part of the Polish

Aviation Group (PGL).


M3 PLATFORM

Device management is complex, M3 Solutions makes it simple.

Bring your fleet of devices together with one

platform for a holistic IT solution to ensure all

your mission critical tools remain up-to-date,

compliant, certified, and ready for business.

Synchronicity across

all devices

www.m3-solutions.net

Increase operational

efficiency

Maximize device

readiness


NEWS & TECHNOLOGY

Philippine Airlines

goes live with

Ramco Aviation

In late February 2025, Global aviation software

provider Ramco Systems announced the successful

implementation of its Aviation Software at

Philippine Airlines for the domestic PAL Express

(PALEx) fleet operations. Ramco’s on-cloud,

next-gen platform has optimized and digitized the

operations of the PALEx fleet of A321, A320, and

Q400 aircraft. In alignment with the long-term

strategy to optimize operational requirements of both

Philippine Airlines (PAL) and PALEx, preparations are

underway to roll out the solution for the PAL fleet of

A350, A330, B777, and A321.

With modules for Engineering and CAMO, Supply

Chain Management, Maintenance Planning, Quality,

Component Maintenance, and Hangar Maintenance

bundled with Finance, Ramco Aviation Software has

enabled PAL to have a scalable and configurable

system for growing its business. The solution is a

centralized information hub to manage multiple AOCs

(Air Operator Certificates) and AMOs (Approved

MRO IT SYSTEM EXPERTS

• Upgrades and Implementations

• Full System Health Checks

• Training & Development

• ETL and Data Migration

• System Help Desk

www.rota.technology

+1 (321) 710-7682


NEWS & TECHNOLOGY

Maintenance Organizations), obtain

complete visibility into materials,

resources, and tools, and achieve

enhanced traceability of aircraft

technical records. In addition, Ramco’s

digital enablers, like its Ramco

Anywhere mobile apps, have enhanced

process efficiencies and provided PAL

with powerful data-driven insights.

Senior Leadership of PAL and

Ramco Systems at the Go Live

Ceremony in the Philippines

Rabbi Vincent L, Ang, President, PAL

Express, said, “The go-live of Ramco

Aviation Suite marks a critical step in

enhancing our digital infrastructure and

operational capabilities. As the airline

industry faces increasing demand,

Ramco Aviation Suite enables us to

improve aircraft availability, automate

business processes, reduce costs, and

obtain actionable insights. Ramco’s

solution addresses our immediate

needs and supports our plans to

accelerate growth and offer greater

value to our customers.”

Sam Jacob, Senior Vice President &

SBU Head — Aviation, Aerospace and

Defense, Ramco Systems, said, “It has

been an honor to partner with PAL in

their digital transformation journey. We

are proud to provide PAL with a

cutting-edge solution that aligns with

their growth objectives and delivers

enhanced performance across their

operations. Our focus on innovation has

helped us build a solution that

addresses the challenges faced by

aviation organizations like PAL and

anticipates their future needs. Ramco

Aviation Software will continue to

support PAL’s success by streamlining

their business processes and optimizing

resource utilization.”

Philippine Airlines (PAL) is the

Philippines’ flag carrier, the only

full-service network airline, and the

first commercial airline in Asia. PAL’s

fleet of Boeing, Airbus, and De

Havilland aircraft operates scheduled

nonstop flights out of hubs in Manila,

Cebu, Clark, and Davao to 32

destinations in the Philippines and 40

destinations in Asia, Australia/Oceania,

the Middle East, Europe,

and North America.



NEWS & TECHNOLOGY

Trax to enable Cathay Pacific’s

digital transformation

Is it time to fly away

from plane old

maintenance routines?

In the competitive airline industry, staying ahead of the curve is crucial

for success. That’s why MRO facilities are flying to IT solutions to soar

to new heights.

By implementing cloud-based systems, electronic record-keeping, and digital

tools, MROs can streamline operations, reduce downtime, and take efficiency

to new altitudes.

Don’t let your maintenance woes clip your wings — scan or click the QR code

below to visit our comprehensive back issues detailing the latest

technological updates to keep you up to speed with this rapidly developing

airline industry sector.

AIRCRAFT IT

MRO

Trax, a leading global provider of

paperless aviation maintenance and

engineering software products,

announced, in late March 2025, that

Cathay Pacific, Hong Kong’s home

airline, has selected Trax to power its

Engineering Department’s strategic

digital transformation. The agreement

expands Trax’s customer base of

leading global airlines and will enable

Cathay Pacific’s pursuit of nextgeneration

aviation

technology initiatives.

Trax’s comprehensive, web-based

eMRO solution, fully managed cloud

hosting services, and a selection of its

innovative eMobility applications,

including AeroDox, VisualCheck, Line

Control, TaskControl, and eContent

Control, will be at the center of Cathay

Pacific’s shift toward real-time,

data-driven maintenance operations.

Trax’s advanced mobile and cloudbased

solutions will provide the airline

with instant access to critical

operational data, enabling informed

decision making, improved

coordination, and increased

productivity, all in a

paperless environment.

“Trax is honored to be at the center

of Cathay Pacific’s Engineering

Department’s digital transformation,”

said Andrew Schmidt, Executive Vice

President of Trax. “We are delighted

that another Tier 1 operator has joined

our Trax community to experience

enhanced airworthiness control,

integrated planning, streamlined

processes, and a fully digital and

paperless maintenance environment.

Our eMRO solution will enable Cathay

Pacific to improve its overall fleet

performance and integrate innovative

practices into its daily operations.”

“Trax’s advanced maintenance

solutions will modernise our operations,

providing improved coordination and

greater efficiency to support our

commitment to safety, operational

reliability, customer centricity, and

innovation,” said Keith Brown, Cathay’s

Director of Engineering. “The

implementation of Trax’s solutions will

further enhance Cathay Pacific’s goal of

being an industry digital leader.”

Trax is the premier provider of

aviation maintenance mobile and cloud

products in the global aviation market

and a wholly-owned subsidiary of AAR

CORP. The company’s products support

digital signatures, paperless working

(including workpacks and manuals),

RFID-capability for logistics, biometric

security, offline capability for its suite of

mobile apps, web-based applications,

and the ability for users to work

anywhere with easy access to real-time

information. Through its eMRO and

eMobility products, Trax provides

comprehensive software solutions

designed to manage all aspects of

aircraft maintenance. Additional

information can be found at trax.aero.


NEWS & TECHNOLOGY

SolitAir Selects OASES as Their First M&E Software Provider

In mid-February 2025, SolitAir, a B2B, airport-toairport,

air cargo daily scheduled, time sensitive,

express middle mile airline transportation company,

selected OASES, one of the leading providers of

aviation Maintenance & Engineering (M&E) software,

as their first MRO software provider.

As a new entrant in the cargo industry, SolitAir is

setting its foundation on superior customer service,

efficiency, speed, innovation, and reliability — key

values that align with OASES’ mission.

The signing ceremony took place at the Aviation

Week MRO APAC Conference in Dubai on 11th

February 2025, with Paul Lynch, Group Managing

Director of OASES, and Hamdi Osman, Founder &

CEO of SolitAir.

“We’re honoured to sign SolitAir, adding to our

growing customer base in the UAE. Our solutions

support operators with seamless maintenance

management, and we look forward to playing a

pivotal role in SolitAir’s journey,” said Paul Lynch.

Hamdi Osman commented, “Launching a new

airline requires strong partnerships, and we are

confident that OASES’ expertise and technology will

enable us to build a robust maintenance operation

from day one. We are excited about this collaboration

and the efficiencies it will bring to our operations,

including reduced downtime, cost optimization,

safety improvement, and compliance with stringent

regulatory requirements.”

OASES has long been a trusted name in the

aviation MRO sector, supporting both passenger and

cargo airlines worldwide. OASES continues to

strengthen their position, both in the cargo industry

and in the Middle East — demonstrating the flexibility

and scalability of its software solutions to meet the

needs of diverse operators.

SolitAir, founded in 2024 by Hamdi Osman who

currently serves as CEO and, headquartered in Dubai

World Central (DWC), is the UAE’s only dedicated

cargoagnostic airline operating express daily

scheduled services between Dubai and high-yield

key trade routes across the Global South, catering to

the bespoke transportation needs of freight

forwarders, integrator airlines, SMEs, and

e-commerce businesses. Thanks to its agile,

customer-centric, and technologically advanced B2B,

middle mile business model, SolitAir ensures the swift,

efficient, and reliable airport-to-airport movement of

goods and products. As a complementary partner to

the global supply chain ecosystem, SolitAir bridges

critical connections and delivers tailored speed-tomarket

solutions. The airline operates a growing fleet


of modern narrow-bodied Boeing 737-800 aircraft

connecting Dubai World Central (Al Maktoum

International Airport) to high yield Global South

markets across the Middle East, Africa, the Sub-

Continent and Central Asia, while adhering to

stringent global, regional and local regulations. With a

commitment to reliability, speed, flexibility and

efficiency, SolitAir ensures seamless deliveries of

Dangerous Goods, Pharmaceuticals, Perishables

(including Meat, chicken and fish, and Frozen Goods),

Valuable Goods, Vulnerable Goods, Oversized

Freight and ecommerce.


NEWS & TECHNOLOGY

DeltaXignia: Revolutionising Aircraft Maintenance and Operations

with Advanced Change Management Solutions

In early February 2025, DeltaXignia, formerly known

as DeltaXML, proudly announced its rebrand,

marking a bold step forward in providing enterprisegrade

solutions for managing change in critical

aviation documents, content, and data. This

transformation highlights the company’s evolution

into a solutions-driven partner, empowering aviation

organizations such as Boeing, SunExpress, and SAE

International to streamline operations, improve

efficiency, and maintain compliance in a rapidly

changing industry.

For over two decades, DeltaXignia has been

trusted by aviation leaders to deliver precision

solutions for managing complex transformations in

maintenance manuals, operational documents, and

regulatory data. Renowned for its expertise, the

company’s solutions have helped airlines, aircraft

operators, and MRO facilities efficiently handle

document version control, data updates, and content

changes, ensuring compliance and operational

continuity. The rebrand underscores DeltaXignia’s

expanded capabilities, going beyond XML to support

additional structured and semi-structured formats like

HTML and JSON, critical for modern aviation IT

workflows. With its new identity, DeltaXignia focuses

on helping the aviation industry integrate seamless

change management into their systems, ensuring

assets and resources are utilized effectively while

maintaining compliance with stringent

regulatory requirements.

“DeltaXignia represents more than just a name

change,” said Eithne Devine-Hynes, CEO of

DeltaXignia. “It reflects our commitment to helping

the aviation industry meet its evolving challenges by

managing critical content and data changes with

confidence, precision, and efficiency.”

In addition to the name change, DeltaXignia has

modernized its visual identity, including a refreshed

logo and updated website, to reflect its innovative and

enterprise-focused approach. These changes align

with its mission to deliver configurable solutions

tailored to the unique needs of the aviation industry.

DeltaXignia delivers powerful comparison and

merging solutions designed to help aviation

organizations manage content and data changes with

precision and efficiency. Seamlessly integrating into

maintenance and operations systems, DeltaXignia’s

configurable workflows streamline complex tasks like

updating maintenance manuals, tracking version

control, and ensuring compliance with industry

regulations. The solution is built for scalability,

handling large-scale document updates and

regulatory data transformations with

consistent reliability.

To maximize value, DeltaXignia also offers expert

consulting services. Backed by decades of experience

supporting industry leaders like Boeing, SunExpress,

and SAE International, DeltaXignia helps aviation

professionals implement and optimize their solutions,

ensuring improved efficiency, compliance, and

operational continuity across workflows.

The rebrand enhances DeltaXignia’s ability to serve


airlines, MROs, and aviation IT professionals while

maintaining its dedication to quality, innovation, and

precision. Existing customers will experience no

disruption — products, services, and support remain

consistent. Instead, the rebrand strengthens

DeltaXignia’s ability to deliver tailored solutions that

address the dynamic needs of the aviation sector.

“Our transformation ensures we’re better

equipped to meet the challenges of modern aviation

IT,” said Tristan Mitchell, Business Transition Director.

“DeltaXignia continues to deliver the expertise and

excellence our partners rely on, now with a brand that

reflects our advanced capabilities.”

DeltaXignia’s rebrand sets the stage for future

growth in the aviation industry. With its innovative,

scalable solutions, the company is committed to

helping aviation organizations optimize their

operations, enhance compliance, and improve

resource efficiency.

DeltaXignia is a global leader in enterprise-grade

change management solutions for content,

documents, and data. With decades of expertise,

DeltaXignia empowers aviation organizations to

streamline workflows, improve efficiency, and adapt

confidently in an ever-changing landscape.

NEWS & TECHNOLOGY

India’s leading and longest-serving aviation services provider,

Indamer Technics TRUSTS Ramco Systems

In mid-March 2025, Global aviation software

provider Ramco Systems announced that it will

implement its next-gen Aviation Software at

Indamer Technics Pvt. Ltd., a leading Indian aviation

services company, designing and delivering

technical, operational and financial solutions to

enhance the efficiency and competitiveness of the

Indian commercial aviation and government sectors.

With modules for Maintenance, Engineering,

Supply Chain Management, Quality, Contract and

Quote Management and Customer Billing and

Finance, Ramco Aviation Software will provide

Indamer with an integrated solution from contract to

cash along with a 360-degree visibility into its

materials, resources and tools. In addition, the solution

will also enable Indamer with an analytical platform

for enhanced decision making, as well as automation

of processes and data entry in the areas of

maintenance planning and work scoping.

Ashwani Acharya, Chief Operating Officer, Indamer

Technics Pvt. Ltd., said, “We selected Ramco Aviation

Software for its ability to deliver real-time business

insights and the automation we need to scale our

business efficiently. By optimizing costs and

turnaround times through effective resource

utilization, the solution will empower us to enhance

our operations seamlessly. We are expanding and

increasing our capabilities and Ramco’s proven

expertise in supporting Indian MRO providers,

coupled with a strong focus on innovation, makes

them the perfect partner for this digital journey. We

are confident that this collaboration will play a pivotal

role in driving our continued growth.”

Manoj Kumar Singh, Chief Customer Officer —

Aviation, Aerospace & Defense, Ramco Systems, said,

“We are delighted to collaborate with Indamer, India’s

longest-serving MRO provider, on their digital

transformation journey. This partnership not only

reinforces the strength of Ramco’s Aviation Software

in addressing the unique challenges of the MRO

service providers but also deepens our presence in

the rapidly growing Indian aviation MRO market. As

we continue to solidify our position as the solution of

choice for specialized pure-play MRO operations, we

look forward to working closely with Indamer to

streamline their operations, enhance efficiency, and

support them in their long-term growth.”

Indamer Technics Pvt Ltd. is a key player in India’s

Maintenance, Repair, and Overhaul (MRO) sector,

specializing in the Airbus A320 family. Being

strategically located in Nagpur it offers a

comprehensive suite of MRO services, including Lease

Return Checks, Heavy C-Checks, Structural Repairs,

and Aircraft Painting. This dynamic subsidiary of

Indamer Aviation is approved by the Directorate

General of Civil Aviation (DGCA) (CAR 145). In

addition, the company holds approvals from Federal

Senior executives from Indamer Technics & Ramco Systems, at the Indamer facility in Nagpur, India

Aviation Administration (FAA), Civil Aviation

Authority of the Philippines (CAAP), Civil Aviation

Authority of the Cayman Islands (CAACI), and the

Bailiwick of Guernsey. Indamer Technics inherits a rich

legacy from its parent company, Indamer Aviation

founded in 1939 Indamer Aviation stands as a trusted

name for last 85 years in the aviation industry. It is the

oldest and largest players in maintenance of Fixed

Wing and Rotary wing aircraft providing world-class

maintenance solutions including CAMO services and a

training academy (CAR147) for multiple aircraft

variants. With an extensive presence across 17 stations

and diversifying into, Fixed-Base Operator (FBO)

offering premium FBO services at Delhi with an

exclusive Indamer terminal featuring an executive

lounge, business center, customs, and immigration

facilities. Passengers and crew enjoy seamless

services, including transfers in luxury vehicles,

ensuring an effortless travel experience.



NEWS & TECHNOLOGY

Veryon expands Diagnostics Suite with AI-powered parts

predictability and reliability solution

In late March 2025, Veryon, a leading provider of

information services and software solutions for the

aviation industry, announced the expansion of its

comprehensive Diagnostics suite with the launch of

Veryon Reliability, an AI-enabled parts predictability,

fleet reliability, and reporting products and services

solution that helps aircraft operators and OEMs

forecast parts and component failures, improve fleet

availability, and support proactive maintenance to

reduce unscheduled downtime.

A major driver of unscheduled time is parts

performance, availability, and failure. Operators are

consistently looking for more insights into parts

performance, predictive markers, early warnings, and

integrated reporting to help optimize maintenance

planning, minimize operational disruptions, and

improve uptime. With the launch of Veryon Reliability,

formerly known as RCMBT Reliability Decision

Support Systems (RDSS), Veryon has now integrated

the AI-powered capabilities of its Veryon Diagnostics

platform with the advanced decision-support features

of RDSS, creating a unified solution. Veryon Reliability

leverages proprietary machine-learning algorithms

and pattern recognition technology to detect failure

trends, predict short-life components, and identify

rogue parts before they fail. By enabling operators to

take proactive action, the solution reduces the risk of

costly disruptions and enhances overall fleet reliability.

As part of the Veryon Diagnostics platform, operators

can see a comprehensive picture across parts, chronic

defects, root causes, and first-time fixes, facilitating

predictive analytics and advanced maintenance

planning and strategies.

AI-Powered Predictive Insights Drives

Tangible Value for Operators

“With Veryon Reliability, we are equipping operators

with AI-powered failure predictions, real-time parts

forecasting, and automated reliability insights,” said

Kris Volrath, Senior Vice President of Product at

Veryon. “This expansion represents a significant

advancement in our predictive maintenance

capabilities, allowing operators to transition from

reactive repairs to proactive decision-making that

enhances aircraft availability, reduces maintenance

costs, and improves operational efficiency.” Volrath

added, “When paired with Veryon Guided

Troubleshooting, operators have a fully closed-loop

solution for reliability as well as troubleshooting. This

combination allows them to rapidly return their

aircraft to service in a safe and compliant manner.”

Getting started with Veryon Reliability is a

streamlined and proven process. Operators

collaborate with Veryon to provide the necessary

data, utilizing the same successful implementation

framework established with Veryon Diagnostics. With

both products now seamlessly integrated, operators

benefit from a single data integration that enhances

onboarding efficiency, strengthens data security, and

delivers connected, actionable insights.

Veryon is the Proven Market Leader in

Modernized Aviation Diagnostics

Veryon Diagnostics is the answer for commercial

operators to reduce delays and cancellations,

delivered in a single seamless aviation management

software solution.

Bethany Little, Chief Executive Officer of Veryon,

emphasized the company’s commitment to

innovation in aviation maintenance technology.

“Veryon Reliability is another milestone in our mission

to transform aviation maintenance with intelligent,

data-driven solutions,” said Little. “By harnessing AI

and automation, we empower operators and their


OEMs to make informed, proactive decisions—

resulting in safer, more efficient, and costeffective

operations.”

Key Features of Veryon Reliability:

• Predictive Parts Model — Forecasts parts failures,

parts life, rogue parts, and inventory management

opportunities to prevent recurring defects.

• Automated FAA CASS Reporting — Streamlines

compliance by reducing time spent on

regulatory documentation.

• Data Cleansing and Integration– Ensures accurate,

high-quality data for both OEMs and Operators to

improve their own analytics and insights.

• Virtual Reliability Service — Provides expert

professional services that extend the Reliability

capabilities of an operator by cleansing data,

running analytics, and providing tailored advisory

and insights back to each operator, allowing

operators to focus on their core business backed

by Veryon’s expertise.

Veryon Reliability is an AI-enabled parts predictability,

fleet reliability, and reporting products and services

solution that helps aircraft operators and OEMs

forecast parts and component failures, improve fleet

availability, and support proactive maintenance to

reduce unscheduled downtime.

Industry Recognition for Innovation in AI

Veryon Reliability has recently been named a winner

in the 2025 Artificial Intelligence Excellence Awards,

presented by the Business Intelligence Group. This

prestigious recognition underscores Veryon’s

leadership in artificial intelligence (AI) and its

commitment to delivering cutting-edge solutions that

enhance fleet performance and operational efficiency.


NEWS & TECHNOLOGY

Trax to enable SIA Engineering Company’s

new MRO facility in Malaysia

In early April 2025, Trax, a leading global provider of

paperless aviation maintenance and engineering

software products, announced it will enable the fully

digital maintenance, repair, and overhaul (MRO)

platform of SIA Engineering Company’s (SIAEC’s)

state-of-the-art heavy maintenance facility in

Malaysia. This collaboration signifies a prominent

milestone in the paperless movement for the aviation

industry, as the new facility will leverage cutting-edge

technology to streamline and enhance


With the application of Trax’s eMRO and eMobility

products, operational processes at SIAEC’s facility in

Malaysia, Base Maintenance Malaysia (BMM), will be

entirely digital, including MRO planning, task

execution, release management, and costing. The

facility will benefit from:

• Paperless task execution: Trax’s TaskControl

application will support the facility by eliminating

paper-based workflows and allowing seamless

electronic task card execution, increased speed

and accuracy, and dependable compliance in


• Expedited check packages: The use of Trax

products will significantly reduce turnaround time

for maintenance events via a fully digital check

package process.

• Optimized resource planning: Trax’s Production

Control application will be deployed to optimize

manpower allocation and slot planning processes,

enabling the MRO facility to operate at

peak efficiency.

• Comprehensive inventory and tool management:

Trax’s eMRO platform will manage all aspects of

inventory, warehouse, and tooling, providing

maintenance teams with access to real-time

information on part availability and tool utilization.

• Contract and cost management: eMRO will

facilitate contract management and introduce

digital invoicing, which will simplify administrative

tasks and provide users with transparent and

efficient financial interactions.

“Developing a new facility that is entirely paperless

from the onset marks a significant milestone for Trax,

SIAEC, and the industry as a whole,” said Andrew

Schmidt, Trax’s Executive Vice President.

“Trax’s suite of cloud-based products will advance

seamless and efficient planning, control, and

execution processes at BMM,” said Jeremy Yew, SVP

of Base Maintenance. “When BMM commences

operations, this modern, digital MRO facility will

support our commitment to quality, safety, and

operational reliability for our global customers.”

SIA Engineering Company (SIAEC) is a major

provider of aircraft maintenance, repair and overhaul

(MRO) services in Asia-Pacific. SIAEC has a client base

of more than 80 international carriers and aerospace

equipment manufacturers. It provides line maintenance

services at more than 30 airports in nine countries, as

well as airframe, engine and component services on

some of the most advanced and widely used

commercial aircraft in the world. The 25 subsidiaries

and joint ventures with original equipment

manufacturers and strategic partners in Singapore,

Cambodia, Hong Kong, Indonesia, Japan, Malaysia,

Philippines, United States of America and Vietnam,

increase the depth and breadth of the Company’s

service offerings. SIAEC has approvals from 28 national

aviation regulatory authorities to provide MRO services

for aircraft registered in the United States of America,

Europe, China and other countries.



NEWS & TECHNOLOGY

OASES welcomes SalamAir, deploying the

latest innovations from the start

OASES, a leading provider of aviation maintenance

software, was pleased to announce, in late February

2025, the commencement of their service to

Oman-based, SalamAir which has a growing fleet,

currently of 14 Airbus aircraft.

This will be a broad implementation of the OASES

platform. SalamAir will be deploying several core

OASES modules — which have been proven in the

industry for decades, and are now enhanced with a

redesigned user interface, enhanced security, and

streamlined user access. These modules include

Airworthiness, Planning, Material Management, Line

Maintenance and Warranty Management.

SalamAir will also be adopting many of the latest

innovations pioneered in Release 11, OASES Academy,

Maintenance Control and OASES Gateway:

• OASES Academy will enable SalamAir’s employees

to familiarize themselves with OASES, through

self-paced courses, AI functionality and a

community of aviation professionals with whom to

share knowledge and expertise.

• The Maintenance Control module will empower

SalamAir’s users to manage work orders, assess

materials, and plan resources effectively, ensuring

a seamless integration with flight schedules

— enhancing operational efficiency.

• OASES Gateway will allow SalamAir to continue to

integrate more of their aviation software ecosystem

with OASES, enabling simple and secure

communication of data and features.

Saleh Abdullah Al Abri, Head of Contracts & Supply

Chain from SalamAir, outlined the journey that led

them to OASES, “We reviewed several software

options and conducted a thorough investigation to

find the system most suited to our needs. We decided

to work with OASES due to their robust functionality,

their experienced Implementation Team and the value

we expect to get for the cost for the system”

Paul Lynch, OASES’ Group

Managing Director, expressed

his enthusiasm for this new

partnership, saying, “We are

delighted to welcome

SalamAir and further our

position in the Middle East.

We’re confident that the new

features in Release 11,

alongside the existing

functionality of the OASES

suite, will significantly benefit

SalamAir’s operations and we

are looking forward to working closely with them to

make this implementation a success.”

For 50 years, OASES has been at the forefront of

providing innovative software solutions that

streamline operations, improve efficiency, and

enhance the customer experience in the aviation

industry. The adoption of Release 11 by SalamAir is a

testament to the software’s capability to meet the

complex demands of modern aviation maintenance.

SalamAir is Oman’s Low-Cost Airline and

commenced operations in 2017, focusing on

developing affordable air travel to Oman. Operating a

fleet of 13 Airbus A320 and A321 family aircraft,

SalamAir serves six Domestic destinations in Oman

and 39 cities in 18 countries. SalamAir was voted

Oman’s Most Trusted Brand in 2022 and 2023.



NEWS & TECHNOLOGY

Veryon appoints Bethany Little as CEO to

drive next phase of innovation and growth in

aviation maintenance technology

In early February 2025, Veryon, a

leading provider of information

services and software solutions

for the aviation industry,

announced the appointment of

Bethany Little as Chief Executive

Officer. Little’s arrival signals a

bold step forward for Veryon as it

continues to lead the charge in

aviation maintenance technology.

Little succeeds Norman Happ,

who has been appointed to

Veryon’s Board of Directors. “I’m

excited to welcome Bethany to

the team as she is the right person

to lead Veryon’s next stage of

growth,” said Happ. In his new role

on the Veryon Board of Directors,

Happ will continue supporting the

company’s mission and strategic

vision while also serving on the

General Aviation Manufacturers

Association (GAMA) Board.

Little brings over 20 years of leadership experience

in Software as a Service (SaaS) technology business.

Most recently, she served as the CEO of PatientNow, a

leading provider of medical EMR and practice

management solutions, where she optimized growth

during a time of incredible market expansion of health

and wellness providers in the elective medical market.

Recognized for her expertise in customer success,

product innovation, and team development, Little is

well-positioned to lead Veryon into its next phase of

evolution as the company continues to revolutionize

the aviation industry with cutting-edge

maintenance solutions.

“I am honored to join Veryon at

such a transformative time in the

aviation industry,” said Bethany

Little. “Veryon’s dedication to

optimizing aircraft uptime for

maintenance teams, coupled with

its customer-centric approach,

has firmly established it as a

leader in aviation maintenance

technology. I also have a personal

connection to aviation through

the Air Force and being part of a

military family, so it’s exciting to

come back full circle later in my

career. I look forward to

collaborating with this talented

team to drive forward-thinking

solutions that enhance safety,

efficiency, and compliance

across the industry.”

Little’s appointment comes

during a period of significant growth for Veryon. Over

the years, the company has strategically expanded its

capabilities through key acquisitions, including

RCMBT in 2024, Rusada in 2023, and earlier

acquisitions of CaseBank and Flightdocs. Since its

founding in 1973, Veryon has continually evolved to

offer aviation operators technology to better access

publications, fix maintenance issues faster, and

operate more efficiently without compromising

compliance. The Veryon brand is trusted by over

7,600 customers in 175 countries, including 25% of the

world’s largest operators.



Keep yourself on the leading

edge with free upcoming

live webinar sessions

Attend regular MRO Demo Webinar sessions,

hosted by the industry’s leading Vendors.

Or take advantage of our large On-Demand

Webinar library.

FOR THE NEXT SCHEDULED

WEBINAR, CLICK HERE

NEWS & TECHNOLOGY

Trax and Rolls-Royce launch interface to

improve engine on-wing operations

Trax, a leading global provider of paperless aviation

maintenance and engineering software products,

and Rolls-Royce, a global leader in aerospace and

defense technology, announced, in early April 2025,

the launch of a seamless interface between Trax’s

eMRO application and Rolls-Royce’s Blue Data

Thread platform. This collaboration marks a

significant advancement in the integration of

maintenance, repair, and overhaul (MRO) operations

with real-time data analytics, enhancing efficiency

and reliability for airlines worldwide.

Revolutionizing aircraft and engine

maintenance

The new interface connects Trax’s eMRO, a

comprehensive, device-agnostic application designed

to manage every aspect of aircraft maintenance and

fleet management, with Rolls-Royce’s Blue Data

Thread, an open industry solution that enables a truly

connected ecosystem for airlines, MROs, and OEMs.

This integration allows for the real-time exchange of

critical data, optimizing maintenance schedules,

improving asset utilization, and reducing

operational disruptions.

Enhancing data connectivity

By leveraging the Blue Data Thread, the interface

provides a continuous flow of engine focused data

between maintenance systems. This connectivity

ensures that maintenance teams have access to

up-to-date information on engine configuration and

maintenance needs, enabling predictive maintenance

and minimizing downtime. The integration also

supports the digital twin capabilities of Rolls-Royce’s

IntelligentEngine platform, allowing for more accurate

simulations and maintenance forecasting to sustain

longer engine on-wing performance and reduce shop

visit frequency.

A collaborative effort

“We are thrilled to team with Rolls-Royce to bring this

innovative solution to the aviation industry,” said

Miguel Sosa, Trax’s Vice President of Product

Innovation and Head of Trax’s Innovation Hub. “The

integration of eMRO with the Blue Data Thread

represents a significant step forward in our mission to

provide cutting-edge technology that enhances the

efficiency and reliability of aircraft maintenance

operations. This integration will be available to all

operators of the Trent 1000, Trent 7000, and Trent

XWB family of engines as an ‘out of the box’ solution

in 2025 at no additional cost.”

“This collaboration with Trax exemplifies our

commitment to leveraging digital technology to

improve business outcomes for customers,” said

Richard Swallow, Rolls-Royce’s Head of Data Services

for Civil Aerospace. “The Blue Data Thread is a key

component of our vision for digitally enabled services,

and our new interface with Trax will help airlines

maximize their operational efficiency.”

About Rolls-Royce Holdings plc

• Rolls-Royce is a force for progress; powering,

protecting and connecting people everywhere.

The company’s products and service packages

help customers meet the growing need for power

across multiple industries; enable governments to

equip their armed forces with the power required

to protect their citizens; and connect people,

societies, cultures and economies together.

• Rolls-Royce has a local presence in 48 countries and

customers in over a hundred more, including airlines

and aircraft leasing companies, armed forces and

navies, and marine and industrial customers.

• Through its multi-year transformation program, Rolls-

Royce is building a high-performing, competitive,

resilient and growing Rolls-Royce. It is building the

financial capacity and agility to allow the business to

successfully develop and deliver the products that

will support customers through the energy transition.



CLICK HERE FOR MORE INFORMATION


AIRLINE & AEROSPACE MRO & FLIGHT OPERATIONS IT CONFERENCE — EMEA

17th & 18th June 2025

Hotel NH Noordwijk Conference Centre, Amsterdam, The Netherlands

AIRLINE & AEROSPACE MRO & FLIGHT OPERATIONS IT CONFERENCE — AMERICAS

9th & 10th September 2025

Hyatt Regency Hotel, Miami FL, USA

SAVE THE DATES for the Aircraft IT / Aircraft Commerce 2025 Conference Program



AIRLINE & AEROSPACE MRO & FLIGHT OPERATIONS IT CONFERENCE — APAC

15th & 16th October 2025

Amari Watergate Hotel, Bangkok, Thailand

18th ANNUAL FLIGHT OPERATIONS CONFERENCE

3rd & 4th December 2025

Radisson Hotel & Conference Centre, London Heathrow UK

NEWS & TECHNOLOGY

Norwegian based Norse Atlantic Airways achieves Operational

Approval for ULTRAMAIN® ELB

In late March 2025, Norse Atlantic Airlines (Norse

Atlantic), a Norwegian airline founded in 2021 and

specializing in low-cost, long-haul, and direct flights

across Europe, the U.S. and Asia, received Ops

Approval from the CAA Norway to operate

ULTRAMAIN ELB, and is in live production use of

ULTRAMAIN ELB across their Norwegian fleet.

Norse Atlantic selected Ultramain Systems

electronic logbook, ULTRAMAIN ELB on iPads, to

fully replace the aircraft paper technical log, cabin

log, journey log, and fueling logs on their fleet of 15

Boeing 787 Dreamliners. This transition from paper to

digital line maintenance operations marks a

significant step forward for Norse. Real-time Flight

and Cabin Crew reports, selected from ULTRAMAIN

ELB’s on-device B787 tailored fault repository, will

enable enhanced planning and defect clearance. This

will lead to lower deferral rates, increased operational

service levels and lower maintenance costs across

their Dreamliner fleet.

“ULTRAMAIN ELB is a dream to work with; you

have so much control using the fleet dashboard

regarding status and history”, said the MOC team at

Norse Atlantic Airways.

“Nothing energizes us more than seeing a new

customer transition to ULTRAMAIN ELB, said Tim

Spears, Vice President of the Onboard Systems

division at Ultramain Systems. Norse Atlantic has an

all B787 fleet which has enabled us to configure the

ELB specifically to that fleet type with a workflow to

suit both scheduled and charter operations. The

collaboration between the project teams has been

excellent leading to an expedient implementation. We

look forward to supporting Norse through their

journey and seeing the positive impact ELB has on

their business moving forward.”

Norse Atlantic Airways, founded by CEO and

major shareholder Bjørn Tore Larsen in March 2021, is


an airline specializing in low-cost, long-haul, direct

flights to a range of exciting destinations on the

intercontinental market, offering passengers more

opportunities and flexibility to explore the world.

Headquartered in Arendal, Norway, Norse Atlantic

ASA, a publicly traded company listed on the

Euronext Expand Exchange in Oslo, Norway, is the

parent company of Norse Atlantic Airways AS and

Norse Atlantic UK LTD. Norse Atlantic Airways AS

holds two Air Operator’s Certificates (AOCs), one in

Norway and one in the UK. The fleet includes 15

modern, fuel-efficient, and more environmentally

friendly Boeing 787 Dreamliners that serve

destinations including New York, Los Angeles,

Miami, Orlando, Jamaica, Barbados, Bangkok, Oslo,

London, Berlin, Rome and Paris. The company’s

first flight took off from Oslo to New York on

14th June 2022.


Join Aircraft IT & Aircraft Commerce at the industry-leading

Airline & Aerospace MRO & Flight Operations IT Conferences

CLICK HERE

FOR UPDATES

Network • Connect • Create better solutions

AIRLINE & AEROSPACE MRO & FLIGHT OPERATIONS IT CONFERENCES

Conferences located throughout the world

CASE STUDY: BRITISH AIRWAYS

Ten years of ELB operations

at British Airways

Scott Falkiner, Electronic Logbook Manager — Engineering, British Airways shares the

implementation of a new ELB and the migration process that avoided any aircraft delays

Image credit, British Airways



2023 May_Aircraft IT eJournal_m1.pdf 1 4/27/23 5:38 PM

I’m going to start this case study looking at British Airways’ (BA’s) journey to the

iPad electronic Logbook (ELB) and our history with the integrated logbook.

Then we’ll consider the benefits of an ELB and BA’s retrofit experience, how we

replaced the paper logbook in a busy airline without disrupting or

delaying any service.

THE ELB AT BRITISH AIRWAYS

You cannot underestimate the scope of the aircraft tech log. It’s a tool that’s carried

onboard every aircraft, it’s used by almost all the different areas of an airline in one

way or another and that tool is almost consistently being used when an aircraft

is on the ground.

B R ITISH AIRWAYS – ELOG /ETECH LOG U SAG E

Fu l l eLog f l eet

• Migrated 218 tails to eLog (from paper)

• Migrated 33 787s from one eLog to another

• One project as part of £7 billion

Transformation investment

Figure 1 — BA Ultramain ELB 2.0 Dashboard

• Supported by Board of Directors

• Universally liked

• 130 Longhaul tails

• 144 Shorthaul tails

BA is now a full ELB airline, with 130 long-haul tails and 144 short-haul tails; and our

logbook is tailored specifically to each fleet.

Our very first Electronic Logbook/eTechLog/ETL aircraft was the Boeing 787

which arrived in 2013 with an integrated logbook. BA operated ULTRAMAIN ELB

www.ultramain.com



One project as part of £7 billion Transformation investment

British Airways is embarking on a significant transformation project marked by a

£7 billion investment aimed at modernizing how we work. As part of that

investment, a key milestone in this initiative was the rollout of our electronic

technical logbook. Support from our Board of Directors ensured a swift rollout and

showcases BA’s commitment to not only improve our processes but to position us

as a leader in the aviation industry.

The ELB is universally liked by everyone, not just Engineering. It reaches so

many different parts of the airline: Engineering, Flight Ops, Cabin crew, CAMO,

ground services, safety; everyone touches the logbook at some point.

BA’S FIRST eLOGBOOK WITH THE BOEING 787

As already mentioned, in June 2013, we first took delivery of our first Boeing 787

with an integrated eLogBook (ELB) as you can see in figure 2, as part of the Class

III Electronic Flight Bag.

EARLY DAYS: 2013 787

Boei ng i nt egr at ed

Cl as s III EFB ELB

A350 with airborne connected ELB


installed in Class III Electronic Flight Bag on the B787’s for eleven years before fully

transitioning to ELB v2 Mobile in early 2024. In total, we migrated 218 tails from a

paper-based logbook to the iPad ELB. The last of our fleet to migrate to ELB was

our A320 fleet.

• User-friendly solution

• Offline authentication

• Automated data transfer

• Integrate with MRO

System (SAP)

• Use BA workflows

• Robust Station Copy

solution

• Compatible with inflight

connectivity (ACARS)

“The ELB is universally liked by everyone, not just

Engineering. It reaches so many different parts of the

airline: Engineering, Flight Ops, Cabin crew, CAMO,

ground services, safety; everyone touches the logbook

at some point.”

Figure 2 — Boeing 787 Class 3 — Electronic Logbook

This was a very user-friendly solution which was built-in for the pilots, with access

for engineers. It had offline authentication available by using the built-in printer

and it had automated data transfer using the aircraft’s ACARS connection. We

could see defects being raised in flight and we were able to integrate it with our

MRO system, SAP, from the very beginning. The MRO/M&E integration is the most

critical integration.




The ELB itself had the unique British Airways tech log workflows so that we

didn’t have to reinvent our processes for a single fleet. It also had a robust station

copy solution; if connectivity is lost, there is a requirement to leave a station copy

and so on the 787 you just printed it out. It’s simple, and compatible with the

in-flight connectivity using ACARS. That said, it did have its limitations and, eleven

years later, was showing its age.

This logbook ran on the EFB hardware and when you had a hardware failure it

could easily affect the logbook operation. The most common failure was losing

connectivity, the ELB wouldn’t be able to see the ground server so that you’d be

printing and signing every entry just to leave that station copy. At that point, there’s

also no signature validation, losing the benefits of a digital signature. Eventually,

the 787 architecture changed so that one of these hardware failures meant that not

only did you lose comms, you also lost the ability to print on board. At that point,

you’ve lost the electronic logbook. If that happens, it’s an extremely labor-intensive

process to transition from the ELB to paper. You have to manually write or print

everything in the interim, resolve the defect, and then re-enter all the data from the

paper logbook before the ELB can be reinstated.

If you wanted to change software, such as to update the MEL (Minimum

Equipment List) or change some defect classification you had to do an aircraft

software load. That’s a full software modification for Engineering — having

managed this system for five years I can tell you it was extremely resource heavy

just to keep running, and that was on only 33 tails at that time.

“…we wanted something that other fleets could use, a

standalone, agnostic solution. An improvement on what

we already had and that would support BA long

into the future”

AN ELECTRONIC LOGBOOK FOR EVERY FLEET

Thinking into the future, we wanted something that other fleets could use, a

standalone, agnostic solution. An improvement on what we already had and that

would support BA long into the future. At the time, the first new aircraft type, due

for delivery in 2019, was the Airbus A350 so that was the target we picked. It gave

us three years from 2016 to go through with this program. We went through an

RFP (Request for Proposal) process, selecting the ULTRAMAIN version 2 product

(the iPad solution) which could be configured to replicate our existing paper log

workflow, following the mantra that you don’t have to reinvent the wheel. Use your

existing processes; you just want an electronic, digital logbook.

The decision was taken to trial the Ultramain solution; at the time, it wasn’t a

finished product but it was close. It was tested on four of our Airbus A380s in 2018,

the first time ULTRAMAIN v2 flew anywhere, providing the necessary feedback to




polish the product. One of the other important steps we’ve had in engineering is

that I maintain extremely close collaboration with the UK CAA (Civil Aviation

Authority), telling them all of our design changes, why we’ve made the change,

what regulations are impacted and why we’ve made that decision. That was two

and a half years of constantly talking to the CAA to make sure that, when it came

to the A350 approval stage, everything was lined up.

In June 2019, we introduced the iPad ELB, as we in BA now know it, and the

feedback that we got from our A380 trial ensured a product that could be

operated instantly onboard the new A350 fleet.

Our very first A350 from Airbus was delivered out of Toulouse using the

ULTRAMAIN ELB. As required by the CAA, we did still have a parallel paper

logbook on board and, even though we’d gone through everything with the CAA,

it still took six months for them to approve all our processes and procedures —

particularly the backup procedures. Don’t underestimate how much effort you’ll

need to put in with your local authorities. CAA approval came in early 2020 just

after four aircraft deliveries and just before COVID happened…

VALUE OF THE ELB

There are five principles to any technology that we use in British Airways and

generally they apply for any ELB product, not just ULTRAMAIN ELB.

1. Is it going to remove handwriting issues?

2. Can it prevent human entry issues?

3. Can you automate data entry?

4. Will it remove ‘lost’ paper log sheets?

5. Can it control your defects?

Within British Airways, we integrate our ELB with many of our systems. As mentioned

previously, the most critical integration you can have with any electronic log is

integration with your MRO system. In British Airways case, it’s SAP. As some readers

might know, it’s not very easy to work with and the integration was a substantial

amount of work. Do not underestimate the integration with your MRO system. If you

get it right, your ELB will work; if you get it wrong, your ELB won’t work.

We also decided to add our Flight Operations systems to ULTRAMAIN ELB

because, if we can pre-populate our ELB with (for example) the known flight

details, we reduce the workload for our Flight Crew; we’re just trying to speed the

process up and simplify it. In a similar manner, we capture OOOI times

automatically from the aircraft with the ULTRAMAIN ELB automatically updating

before Flight Crew have even opened the app.

You also need some form of user management; for BA that came in the form of

Active Directory integration. That allows us to properly control access to the ELB. It

allows us to give flight crew the rights to view our ELB but make sure only



engineers are able to issue a CRS (Certificate of Release to Service).

The final integration is with the archiving system. Traditionally, all engineering

records are kept in a single master archive; so, if we can also feed the ELB golden

copy into the same archiving system, there’s no change to normal processes.

AN ELB GIVES CONTROL AND DATA QUALITY

With ULTRAMAIN ELB v2 specifically, the solution is driven by a list of faults. We

don’t do free text entry anymore; everything is driven by the list of faults we’ve got

pre-populated in the ELB as shown in figure 3.

DEFINED FAULTS

the old 787 ELB, this method no longer requires an aircraft modification and it

leaves the airline in control of its own ELB.

If you’ve got something urgent, maybe a NOTAM that you want linked to a tech

log entry, you can put it in yourself and you can turn it around in two hours; it’s very

easy. An example of this is BA specifically using this functionality during the period

when NOTAMs were being issued in the USA for possible 5G interference. A special

ELB workflow was put in place to identify when a defect may clash

with the NOTAMs.

The benefit of having this level of control over the defect listing is that once

you’ve removed free text entries, you’ve suddenly got structured data. You’ve got

fault codes linked to everything; you’ve got ATA chapters linked to everything;

everything is driven from a defined dataset. This means that, as we move into the

age of AI and data analysis, you’ve got the perfect data to start the process with.

That’s where an ELB can really help your operation.

Figure 4 is an example, of what we know in BA as the mismatch report. It’s when

we have highlighted a discrepancy between the aircraft Tech Log, and

our M&E system.

BETTER CONTROL OVER D A T A

• BAW – SAP “Mismatch” report – Where Tech Log records are not in an expected state

80

70

60

50

40

30

No mor e h u man i nter pr etati on

• ULTRAMAIN v2 solution is driven by a list

of faults

• Discourages free text entries

• Reporting Tree is human-readable (Excel)

Figure 3 — ULTRAMAIN ELB 2.0 iPad application, and Excel resource

• Structured data

• Prepopulated fault codes

• Maximum effect in Data

Analysis solutions

The benefits of ULTRAMAIN ELB include that, for the airline manager, the

application can be amended very simply and quickly. A spreadsheet is used by the

airline logbook manager that contains all the possible defects that can be raised.

It’s simple to edit, and simple to load when changes are completed. Coming from

20

10

0

B777 A320 B787

A350 A380

Dec-23 Jun-24

Figure 4 — BA Mismatch status — M&E Data does not match Logbook

BA EuroFlyer A320 fleet remained on paper log Jun 2024

In the figure the red bars are December 2023 and the blue bars are June 2024 —

approximately six months later.

By looking at the red bars, you can see that in December we had three fleets

already on ULTRAMAIN ELB, with the 777 and A320 still on a paper logbook.



Six months later, when our 777 ELB rollout was complete, the blue bar shows

the seismic reduction in our 777 mismatches.

This is one of the metrics we’ve used to judge the success of the ELB. That’s

almost 80 mismatches on a single fleet that no longer needs a resource to go and

investigate why it is a mismatch. Now it’s an automated data flow; it just works.

There will still be mismatches; that’s the nature of working in the M&E system, but

look at the order of magnitude they’ve reduced by.

It’s a similar story with the A320: in June, we still had the BA EuroFlyer A320

fleet running on paper log, accounting for the size of the blue bar. The reduction

from the Mainline BA fleet though still highlights the order of magnitude of

difference between ELB and the old paper logbook. From an operations

perspective, this has had a massive impact but one that you can’t put in a business

case; so, this is a non-quantifiable benefit, which you only see after deploying.

As you can see in figure 5, the ELB is connected worldwide. This shows a defect,

raised on an aircraft inflight, with a photo attachment.

AIRCR AFT R EAD IN ESS

A Connect ed eLog t h at

wor k s gl obal l y

• Can use worldwide 4G/5G

and WiFi

• Where equipped, can use

Pax WiFi inflight

• Web Server interface to

view live data

• Live Data feed shows

updates as they happen

• Engineers can see defects

immediately

• Flight Crew can review

aircraft status prior to

briefing

Figure 5 — BA Ground Server Dashboard, showing aircraft defects whilst aircraft is in flight

• BA has had multiple occasions

now where live eLog data has

been proven to avoid a flight

cancellation

We’ve got 4G, we’ve got 5G and we’ve got Wi-Fi where available; the ground

system is updated in virtually real time.

Because we’ve got passenger Wi-Fi on our aircraft and we’ve whitelisted the

ground server, our iPads will connect in flight: we can see defects as they are

raised, we can see the aircraft’s progress and we’ve got a web interface so users

don’t just need the aircraft iPad. Anyone working in the office can view the ELB;

“Because we’ve got passenger Wi-Fi on our aircraft and

we’ve whitelisted the ground server, our iPads will

connect in flight: we can see defects as they are raised,

we can see the aircraft’s progress and we’ve got a web

interface so users don’t just need the aircraft iPad.”

they just log on and the data is there as soon as you’re in the ground system. We

have a list of all recent defects showing on our dashboard — as soon as a defect is

raised it can be seen by Maintrol — it’s a very useful tool. Maintrol see the defects

coming without having to rely on the pilots to call defects in. Similarly, for

engineers, if an aircraft’s en-route — going to a line station or coming back to main

base, the engineers can see when there’s a defect raised, and if there’s a photo

attachment so they know exactly what part is needed. They can get the part ready

at the aircraft stairs before the passengers have even come off.

We’ve recently allowed our Flight Crew to have access to the ELB before their

flight. This has saved them time before briefing; they know the status of the

aircraft, reducing the time to review the aircraft, because they can do it in advance.

Another big one; you might never be able to quantify the delay that was never

taken, but once you’re getting feedback from pilots that have actively avoided

delays because of the ELB visibility, you know you’re onto something. One of those

was an A380 and you can imagine what an A380 cancellation would cost. So

having that feedback come in has proven the business case retrospectively. It’s not

all about ROI, it’s about your operational benefits too.

NEXT STEPS

From a British Airways perspective, we started small. You’ve got to start small; you

cannot do this in a big bang, the logbook is such a massive beast. Our next step is

to put damage charts in. We still record damage on a massive piece of paper and a

Microsoft Access database but now the whole fleet has a uniform ELB we can

expand on and add features.

Currently, the ELB talks to SAP, but SAP doesn’t talk back. If you’re an AMOS

customer, ULTRAMAIN ELB offers a two-way feed to and from AMOS. We also

want to introduce part validity checks; if an engineer is changing a part, the ETL/

ELB should be able to talk to SAP, check whether it’s a valid part for this specific

tail, this MSN (Manufacturer’s Serial Number), and feed it back to ELB in real time.

These small enhancements are why we want to go with two-way

communication next.



“… you might never be able to quantify the delay that

was never taken, but once you’re getting feedback from

pilots that have actively avoided delays because of the

ELB visibility, you know you’re onto something”

We want to start feeding more of our data into the various aircraft health

systems in use. There’s a lot of systems for that, like AVIATAR, and we want to feed

these systems directly from the ELB source. You can never have too much data, just

as long as it’s being used correctly and the systems out there will make use of it. It’s

not necessarily a logbook product, but it’s a benefit you can take from having an

ELB. You feed more systems with the better-quality data from which all can benefit.

Again, the data warehouse styles of analysis. We’ve got all these clever AI

algorithms but, as we go forwards, we can really build upon the data we’ve got

and, because it’s structured and consistent, you’ve got the same defect being

reported the same way, time after time, you can start trending from that correctly.

THE ROLLOUT PROCESS

We’ve recently completed the rollout on 218 aircraft that were previously paper

based. Figure 6 sets out the process that we followed.

MIGRATION OVERVIEW

Pr o c es s o v er v i ew

• Post Covid, increased number of

ADDs across fleets

• Manual input too slow during migration

• Excel import tool created

• Fewer paper log entries to input

• Certify the import into eLog after verification

• Preparation prior to migration

• Efficient time use

• Reduced aircraft touch time

Figure 6 — Process for BA migration and final BA long-haul paper tech log entry

Because we were doing this after COVID, the supply chain was decimated and a lot

of our aircraft were carrying higher than usual numbers of deferred defects. We

didn’t want to have to do the migration manually because of these higher numbers

would need significant resource. We needed to try and do this automatically

somehow. Again, if you’re an AMOS customer, you just turn it on in ULTRAMAIN

ELB but that’s not the case with SAP.

We specifically got Ultramain Systems to create an Excel import tool; we could

extract all of our TechLog data from SAP and feed it straight into ULTRAMAIN ELB.

The benefit was that we could prepare the aircraft without it being on the ground,

we could do all our preparation work in the M&E system and didn’t need to touch

the aircraft. Once we made sure the aircraft were clean and tidy, it meant there

were fewer paper log mismatches to sort out on migration day.

We would target an aircraft the day before, ensure the data was as clean as

possible and then begin the migration during a normal aircraft turnaround. The

data import to be sent to ULTRAMAIN ELB was reviewed, new open Tech Log

entries accounted for and then everything was imported to ULTRAMAIN ELB. A

simple process which minimised aircraft touch time, keeping BA Operations happy.

Summary of the migration

Over 15 months 218 aircraft were migrated with no operational downtime; it was all

done on normal inputs as you can see in figure 7.

SUMMARY

BA h as mi gr at ed 218 ai r c r af t f r om p ap er l og t o eLog ov er 15 mont h s

• Zero operational downtime

• No delays or cancellations

• 196 migration days (41 for A380, 58 for 787, 72 days for A320, 25 for 777)

• 2380 Aircraft Deferred Defects and 312 One-off inspections raised

• Dedicated teams performing migrations

• Longhaul vs Shorthaul approach

Figure 7 — BA summary of ELB rollout

In order to perform such a successful migration, without any impact to the

operation, we used dedicated teams whose job was to tidy each aircraft up, get it

ready for the migration and put the ELB on with two different approaches for the

long-haul and short-haul operations.

At Heathrow, we’ve got the night jet ban so our aircraft cannot fly or depart

overnight. This means half of our A320s are on the ground at Heathrow pretty

much every night, the perfect time to do this task. Our short-haul team would



“In order to perform such a successful migration, without

any impact to the operation, we used dedicated teams

whose job was to tidy each aircraft up, get it ready for

the migration and put the ELB on with two different

approaches for the long-haul and short-haul operations.”

engage the aircraft after the last flight of the evening and there’d be no

maintenance carried out, only the migration team was allowed on the aircraft.

Because of the nature of the short haul operation with frequent taking off and

landing, that preparation couldn’t be done in advance. Fortunately, short-haul

aircraft carry less defects. They’d resolve the paper log issues and make sure they

were good to go with the ELB. The migration team verified it, migrated everything,

put the ELB on board, took the paper logs off and returned to the office.

Maintenance picked up the aircraft about 11pm to 12pm as normal but it was an ELB

aircraft at that point. The migration team was back in the office, closing down the

paper log and doing their double checks. For a short-haul operation, it was

focused on the night, and you had to be flexible. It just needed a weather issue

anywhere in Europe, to cause a delay.

Long-haul aircraft often fly through the night, so the migration process had to

be different. BA has three primary fleets that we had to work around, plus there are

aircraft at Heathrow and Gatwick which led to two separate migration teams.

There was minimal downtime on these aircraft: some Boeing 777s turn around in

less than two hours. How could we do an ELB migration in, say, 90 minutes? This

was where preparation came in, preparing for the specific aircraft the day before,

ensuring that the paper log was spotlessly clean, and the next day, when the

aircraft arrived, it was cut over to the ELB.

The aircraft landed, passengers disembarked and the migration team isolated

the logbooks. This ensured maintenance could continue but kept the aircraft

logbook in a known state. The team would check for new entries, perform the data

import and verify. As soon as ELB was ready we passed it over to the maintenance

teams, and they’d start writing their entries directly into ELB. Once the aircraft

departed, the migration team could tidy up and close down the old paper log,

showing how a long-haul tail can be migrated from paper log to ELB with less than

90 minutes of touch time.

SCOTT FALKINER

Scott joined British Airways in 2013 as an Engineering Graduate with the Technical

team of BA Engineering and is a Part-M Senior Engineer for modern e-Enabled

aircraft. Since 2016, he has served as the eLog Manager. He has supported the

previous integrated eLog on the 787 fleet (Class III EFB based), as well as

introducing the current iPad-based solution across the whole BA fleet ensuring that the

system serves all users, not just Engineering.

BRITISH AIRWAYS

As a full-service global airline as well as being the UK’s

largest international scheduled airline, British Airways has

been serving UK and international travellers for more than

one hundred years. The airline operates one of the largest fleets of any airline in the world

with more than 280 aircraft serving more than 190 destinations.

ULTRAMAIN SYSTEMS

Ultramain Systems is a global provider of innovative aviation

software solutions, specializing in MRO, electronic logbooks

(ELB), and digital transformation for airlines and MRO

providers worldwide. With a commitment to operational excellence, ULTRAMAIN solutions

help aviation organizations enhance efficiency, reduce costs, and streamline workflows.

INTERACTIVE GIVE US YOUR OPINION

CLICK HERE TO POST YOUR COMMENT

INTERACTIVE SUBSCRIBE HERE

CLICK HERE TO READ ALL FUTURE EDITIONS






17th & 18th June 2025














WHAT CAN IT DO: QOCO

Trends and workforce challenges

in aircraft maintenance

Mikko Lietsalmi, Business Development Director at QOCO Systems Ltd. Considers

Addressing Workforce Challenges in Aircraft Maintenance: A Technological Perspective

The aircraft maintenance industry is rapidly

evolving due to technological

advancements and shifting operational

demands. Drawing from my experience in

this field, I have observed key trends shaping the

industry, as well as persistent challenges in

workforce allocation and production planning. To

remain efficient and competitive, organizations must

leverage advanced digital solutions. This article

explores major trends, discusses workforce

management challenges, and highlights how

QOCO’s Assignment solution addresses these

issues effectively.

KEY TRENDS IN AIRCRAFT

MAINTENANCE

Several major developments are reshaping

aircraft maintenance:

1. Predictive Maintenance and Data-Driven

Decision-Making

Traditionally, aircraft maintenance has been

reactive, addressing problems only after failures

occur. However, advancements in artificial

intelligence (AI) and data analytics have enabled

predictive maintenance, allowing operators to

anticipate issues before they arise. By using

real-time data from aircraft sensors, airlines can

optimize maintenance schedules, reduce

unexpected downtime, and improve

overall efficiency.

2. Augmented Reality (AR) and Virtual Reality (VR)

for Training and Inspections

A growing skills gap in aviation maintenance has

made it essential to accelerate technician training.

AR and VR technologies provide immersive,

hands-on learning experiences that enhance skill

acquisition and ensure standardized training

across organizations. These technologies also help

new technicians gain expertise faster while

reducing dependency on seasoned professionals

nearing retirement.

3. Extended Aircraft Service Life and Its

Impact on Maintenance

Many airlines are operating older aircraft longer

due to economic and supply chain constraints.

While this approach maximizes asset utilization, it

also increases maintenance demands, requiring

more frequent inspections, part replacements, and

structural checks. Managing these increased

workloads efficiently is crucial to avoiding costly

delays and operational disruptions.

4. Digitalization and the Shift to Paperless Maintenance

Traditionally, maintenance documentation relied on

manual record-keeping, which led to inefficiencies

and errors. The transition to digital records enhances

data accuracy, reduces administrative burden, and

improves real-time decision-making. Digital

maintenance platforms streamline operations,

ensuring that technicians and planners have

immediate access to critical information.


CHALLENGES IN WORKFORCE

ALLOCATION AND PRODUCTION

PLANNING

Despite technological progress, workforce

management remains a complex challenge. Key

issues include:

1. Shortage of Skilled Maintenance Technicians

The industry is experiencing a severe talent gap,

with retirements outpacing new hires. It has been

estimated that in the forthcoming years, there will

be a global shortage of approximately 700,000

skilled aircraft technicians. This shortfall places

significant pressure on existing staff, leading to

inefficiencies, higher operational costs, and

potential safety risks. Addressing this issue

requires a proactive approach, including enhanced

recruitment strategies, investment in training

programs, and the adoption of advanced

workforce optimization technologies.

2. Lack of Coordination Between Key Departments

Effective maintenance planning requires seamless

collaboration between flight operations,

maintenance teams, and workforce management.

However, many organizations struggle with

disconnected processes, leading to scheduling

conflicts, underutilized personnel, and prolonged

aircraft downtime.

3. Inflexible Workforce Scheduling Systems

Aircraft maintenance schedules must be adaptable

to unpredictable changes such as flight delays,

WHAT CAN IT DO: QOCO

unplanned repairs, and last-minute staffing

shortages. Many organizations still rely on static

scheduling systems that lack real-time flexibility,

making it difficult to adjust efficiently to

operational disruptions.

SOLUTIONS FOR OPTIMISING

WORKFORCE ALLOCATION

To overcome these challenges, the industry must

adopt a combination of technological solutions and

workforce strategies:

1. Integrated Digital Platforms for

Maintenance Planning

A centralized system that connects flight

schedules, maintenance plans, and workforce

availability improves visibility and coordination.

Real-time access to data enables proactive

decision-making and more efficient task allocation.

2. AI-Powered Workforce Optimization

AI-driven scheduling tools enhance workforce

allocation by matching technicians to tasks based

on skill level, availability, and urgency. These

systems help optimize labor distribution, ensuring

maintenance operations run smoothly while

reducing costs.

3. Investment in Technician Workforce Growth

and Development

Addressing workforce shortages requires not only

investment in training but also a significant

increase in the number of skilled technicians.

However, hiring remains a considerable challenge

due to the global shortage of qualified personnel.

Organizations must adopt proactive recruitment

strategies while ensuring that existing staff receive

continuous professional development to enhance

efficiency and retain talent.

QOCO’S ASSIGNMENT SOLUTION

SOLVES WORKFORCE CHALLENGES

At QOCO, we developed QOCO Assignment to

address these workforce management issues

through an advanced digital approach:

“AI-driven scheduling tools enhance workforce allocation by matching

technicians to tasks based on skill level, availability, and urgency. These

systems help optimize labor distribution, ensuring maintenance operations

run smoothly while reducing costs.”

1. COMPREHENSIVE DIGITAL INTEGRATION

Assignment connects flight operations,

maintenance scheduling, and technician

availability into a single platform, eliminating

inefficiencies from separate, outdated systems.

2. REAL-TIME SCHEDULING ADJUSTMENTS

Unlike traditional static planning tools,

Assignment dynamically adjusts workforce

schedules in response to operational

changes, minimizing downtime and

improving efficiency.

3. ADVANCED DATA ANALYTICS FOR

BETTER DECISION-MAKING

The platform provides insights into workforce

utilization, identifies bottlenecks, and

recommends efficiency improvements, helping

organizations to optimize maintenance processes.

4. INDUSTRY-SPECIFIC DESIGN

Assignment is tailored for airlines and

maintenance, repair, and overhaul (MRO)

providers, ensuring it meets the unique challenges

of aircraft maintenance workforce management.

QOCO’s Assignment solution plays a critical role

in transforming workforce management by

improving scheduling adaptability, enhancing

coordination between departments, and enabling

data-driven decision-making. By embracing these

advancements, the aviation maintenance industry

can become more efficient, resilient, and prepared

for future challenges. From my perspective, adopting

these innovations is essential to maintaining a

competitive and well-functioning aircraft

maintenance ecosystem.

CONCLUSION

As the aviation industry evolves, the need for digital

workforce optimization is clear. Predictive

maintenance, AI-driven scheduling, and immersive

training technologies are revolutionizing traditional

maintenance strategies. However, effective

implementation depends on integrating these

innovations into existing workflows.

MIKKO LIETSALMI

Mikko Lietsalmi is an experienced business

leader with a strong background in digital

transformation and business development. As

Business Development Director at QOCO

Systems Ltd, he helps drive digital innovation in

the aviation industry. In past roles, he has

successfully developed and launched SaaS solutions,

managed international growth, and led strategic initiatives,

and has extensive experience in corporate strategy, B2B

sales, and change management. Mikko combines his

technical expertise with hands-on leadership, ensuring the

successful deployment of cutting-edge solutions in

complex business environments.

QOCO

QOCO Systems helps the aviation industry

to succeed by creating new ways to work,

to communicate, and to utilize data. The

business’s solutions enable customers to realize timesavings

in labor-intensive tasks. They also bring visibility to

customers’ operations to support decision-making.




CASE STUDY: LYNDEN AIR CARGO

Blending legacy aircraft with digital

technology at Lynden Air Cargo

Ethan Bradford, Vice President Technical Operations, Lynden Air Cargo,

and Jim Buckalew, CEO, AeroATeam, discuss the

process of going paperless for a unique

airline with an equally unique fleet



ETHAN BRADFORD: These days, as readers will know, our sector is dominated

by technology and making that transformation to a digital business. At Lynden

Air Cargo, operating a legacy aircraft fleet, it’s important that we embrace that.

This case study is about our digital transformation with support and guidance

from the AeroATeam. Let me start by introducing you to our airline.

LYNDEN AIR CARGO

Since 1997 our company has operated the world’s largest fleet of civilian C-130

Hercules aircraft, the L-382. Lynden Air Cargo operates in some of the world’s most

remote and challenging environments, spanning from Antarctica to the jungles of

Papua New Guinea, providing humanitarian aid in Africa, supporting disaster relief

efforts, and serving mining and oil sites in the High Arctic. We operate a wide range

of operations, from scheduled service, project based and ad-hoc, with a legacy

airplane that doesn’t have digital data, we need to be self-sufficient to operate

anywhere in the world, particularly in remote, austere locations where we have no

connectivity. Having used a paper-based system for a long time, we now want to

move ahead to support customers around the world, providing disaster relief, AOG

engine moves, aerial delivery or whatever services they require. We want to be able

to serve our customers better with better digital tools. Our key objective, having

been a TRAX user since 2000, is to upgrade to eMRO and eMobility to truly go

paperless. It’s not an easy task but we will utilize mobile devices and connectivity

with back-end systems to achieve that.

AEROATEAM

JIM BUCKALEW: AeroATeam has been working with Lynden and has been

working with airlines and with integration partners for five years. But although we

put the AeroATeam together five years ago, team members have been working

together for decades. We are a team of more than 40 airline experienced

professionals focusing not only on technical operations but also on Flight

Operations and Technology. Essentially, we are the bench in this case, with Ethan

and Lynden Air Cargo, and we all augment the support as needed in these types of

projects. We have a full suite of technology available for software as a service

(SaaS) and we do hosting, but most of all, we apply our experience as airline

professionals in these types of projects.

LYNDEN AIR CARGO

EB: That’s very true. It’s very important, I think, that with any piece of software, it

should be backed by experience that directly relates to the operation of your

business. That experience is what Jim and the AeroATeam team bring;

professionals with established airline experience. They’ve experienced different

types and sizes of airline operations which gives us the ability to take the existing

tools that we’re working towards going with, to eMRO and eMobility and leverage

People. Aviation. Technology.

Strategic Technology Solutions, Powered by the AeroATeam

40+ experts

Bringing 1000+ years of combined experience

With 30+ airlines worldwide

info@aeroateam.com

(678)772-3328

MRO and Operations IT solution

selection, upgrades,

implementation and integration.

Technology integration partners

offering best-in-class solutions.

“CASM/CASK Crusher” - AI powered,

ATeam Automaton apps that deliver

quick operational cost $avings.



those to our benefit, not copying any other airline’s operation, because

everybody’s different. Our operation is definitely unique, and their unique

professionalism brings that experience to bear; that’s why we have this

partnership, as they help us continue down this path.

BUILDING A BUSINESS CASE FOR CHANGE

Our vision is to become modern, with an integrated M&E system, and to be able to

do this remotely with connectivity becauseyou can’t move information without

connectivity. We want to enable a paperless, or near paperless system, and

improve our Tech Ops integration with our internal business processes and who we

do business with, to get efficiency with our different systems. We’re going through

a transformation. We’ve been operating TRAX in a paper-based system for quite a

while and in that time, we have taken on additional aircraft. However, because ours

is a legacy aircraft, while many people have worked with the Hercules over time, a

“…having been a TRAX user since 2000, is to upgrade to

eMRO and eMobility to truly go paperless. It’s not an

easy task but we will utilize mobile devices and

connectivity with back-end systems to achieve that.”

lot of them have retired, and we have new younger people coming in who want to

embrace technology, want to go paperless. They already know how to pick up an

iPad and use an app and we need to embrace that technology in our operations. In

short, it’s time to be more efficient. In that and in the implementation of the TRAX

system, we want to upgrade and to start establishing both the eMobility and eMRO

in Microsoft Azure. We’ve been working with our corporate IT to do that, and Jim is

helping us with that work to bring this Azure architecture to fully support the

eMRO and eMobility applications into our environment.

JB: This case is a good example of how AeroATeam can support a business like

Lynden, a multi-modal logistics company, and not just for the Air Cargo division. In

this case, they are a full Microsoft shop that really wanted to go to Azure. We not

only had the AeroATeam, IT group, working with TRAX, but also with the Lynden IT

to roll out eMRO in the Azure environment. It’s an example of the technology that

we help bring people together on.

EB: There were quite a lot of back-and-forth meetings with TRAX, because

we’re a small operator. The business models were designed for larger airlines using

eMRO and eMobility, but we were able to work through an arrangement that works

for us as a smaller operator. We did look at software as a service but because of the

nature of our operation, the uniqueness and the environment within which we

work, we wanted to have it in house, to be able to support our own software and

maintain it. So, the decision was made that, because our company is a Microsoft

shop, we were going to establish the architecture for Azure and Terraform to load

in eMRO and eMobility within our own environment.

With that, the integrated teams within Lynden Air Cargo tech ops, worked

together with Lynden’s corporate IT, but it was a little bit difficult to get all the

different teams working together from each company, to be able to support it. It

took a bit to work with them as a team plus we had to work with Jim and the

AeroATeam with their expertise, and we had to work with experts at TRAX to help

us design the architecture to support the two platforms. The other thing that we’ve

done, as we worked through the business processes at Lynden Air Cargo to

improve our use of TRAX, is we’ve been working with the A team, because they

bring this airline experience where, because we’re a small infrastructure, it was

difficult for us to take time out of the day. We’re a busy global operation: it’s 24/7

and, with messages arriving in the middle of night or an email you have to respond

to, we don’t always get to stop.

To address that time issue, we had to break this down to bite size pieces with an

agile sprint approach where we would decide ahead of time with the AeroATeam

that we would work on certain portions of process improvements and take out a

day or half a day and make sure those people were available. We’d have Teams

meetings, or they would sometimes come on site, face to face, and work with the

individuals that were involved in that very specific task within the business process

that we’re improving. That arrangement worked very well. We’re just not big



enough to handle if we were going to be down for a week and had to cut out ten

people to be party to a process improvement; it was very important for us to work

and the AeroATeam worked very well with that process.

JB: That highlights how we all have to stay flexible. Obviously, the airline

operation is the first priority but breaking the process down to bite sized chunks

enabled Lynden Air Cargo to make significant progress across the divisions. As we

introduced best practices in engineering programs and planning, we had focused

sprint sessions, remote and on site, for change management at pace as well as the

technology. We have to adapt to the operator and our client, of course, but it both

fulfilled their needs to continuously improve the technology in the organization

and to make progress towards being in place for the next generation leap to a

cloud-based solution with MRO and mobility.

EB: That sprint approach worked very well for Lynden Air Cargo and, with that,

we’re hoping to get to our next stage. But what are the reasons, why

are we changing?

We’re currently on version 12.5 of TRAX which is no longer supported. We can’t

do patches; our Oracle database is an older version and we’d have to incur great

expense to upgrade the Oracle database to the later version in order to go to the

upgraded TRAX. As already mentioned, we’re currently in a paper-based process,

and we want to get away from that. We want to automate the processes in

between the systems that we have within the company, whether that’s interfacing

with flight operations or accounting or some of the other cargo movements and so

forth, and bring all these pieces together. We want to bring everything into one

platform where we can open up the database and open up the platform to be

able to interface.

Going back to the sprint approach, we’re taking the same approach with the

upgrade. We’re doing this in phases. Phase One is where we’re going to take the

core functionality, upgrade to eMRO, and break that down into where our

corporate IT is going to build the Azure architecture, the infrastructure and all the

systems in place to support it. TRAX is going to come in and do the install and the

data conversion. Along with that data conversion process, we’re going to enlist the

help of the AeroATeam in order to work with a number of data conversion pieces

to ensure that that we have valid data in the new environment.

Once we get up and running, we’re going to go through these business process

improvements in the different departments; and then, once we’re settled in and

stable in the eMRO cloud-based version of TRAX, we’ll move on to eMobility and

bring that on. That’s really going to give us the true paperless piece, because now

we can go full circle with the paper. We can push requirements out, from

maintenance planning to the heavy maintenance check or the line personnel.

They’ll be able to sign off the tasks on their iPad and return that electronically, back

through the system and to aircraft records, where they’ll do a final audit, and start

that cycle over.

Figure 1

JB: The project plan in figure 1 highlights our approach in those phases.

At the beginning, phase 1, we’re still working with the rollout of Azure and the new

technology, block and tackle, compliance and support, and standing up the

solution in the cloud. And then, in phase two, not only will eMobility give paperless

processes, but it gives a data platform for advanced technology. We’ve heard

some great things about AI, and we’re putting Lynden in a good place to really

take advantage of the advanced technology.



EB: We’ve actually started the process of going paperless by creating electronic

manuals, using Comply365 for our distribution of manuals. We’ve reduced the

amount of paper that we have, that we carry on board the aircraft or distribute to

mechanics and pilots. Like anything, it takes a lot to change people that like paper.

They know how to find things with paper, but as soon as you take it away from

them and show them the tool and show them how to search and find information,

and if it helps them do their job better, you’re going to end up going paperless.

JB: We’ve already mentioned TRAX 12.5, which has been stable for 10 years, but

with a lot of manual work that we’re now automating. Initially, the systems in the

business were not integrated with the corporate systems that Ethan mentioned.

And while being based in Anchorage, and having the great team and legacy that

Lynden has, the team is ready for the next level of technology. That’s been an

incredible engagement over the years with Lynden; the platform is now ready, and

certainly the people are ready. And as you know, with big projects, the technology

sometimes comes easy, and the change management and the people are the

harder part. We haven’t seen that at Lynden: it’s a great marriage of advanced

technology coming together with the people.

EB: On that note, Lynden Air Cargo has been using TRAX for 25 years. Back

then in 2000 there weren’t a lot of features or capabilities with technology or

interfacing readily available along with the generation that we had, the older

generation of people that have been maintaining our fleet. We now have the

younger generation and they’re ready take the big step to digital and paperless. In

the management of change, you can lead a horse to water, but you can’t always

make them drink. So, you have to go through the process. It takes a while for

management of change.

JB: One of the elements of the project is a Hercules fleet going digital; an

analog fleet that’s been serving Lynden for many years. We’re converting the

maintenance program to digital task cards, and we’re absolutely going to leverage

the technology and eMobility to roll that out to the front line as well.

EB: These are the different areas where we’re going to get the return on our

investment; maintenance, control and planning, and quality and technical efforts,

really shifting our method. Paper has certain steps to go through in order to

process it, and when you go fully paperless, that moves everything to the front of

the line on the front end, and you end up being more efficient and able to do

transactions in real time. But that process changes all these different departments

and improvements.

For instance, we have parts movements all over the world, and we use a

paper-based system in order to tell us where a part is moved from one place to

another. But when you have mechanics with an iPad at every place that they’re

doing work on the airplane, you know that all that compliance of an inspection or a

removal of a part, shipping a part, receiving a part, all those transactions are going

to be captured and make us more efficient in our operation.

We can communicate with our data center and determine whether there’s a

requirement, an inspection, a change of part, a part is coming, what the tracking

number is: all that is possible, as long as you have a device to store it offline and

that you can connect to the database that contains that information. And one of

the things that we’re doing on our fleet right now is we’re going through a major

upgrade for avionics, and looking at installing Starlink as a broadband connectivity

because it’s very important in a remote, austere location where you have no

connectivity, to have that connectivity. So, you’ve got your device, you’ve got

connectivity, and you got your software, your systems and your data that you

connect to in real time. That you can support any operation anywhere on the

“…with big projects, the technology sometimes comes easy, and the change management and the people are the harder

part. We haven’t seen that at Lynden: it’s a great marriage of advanced technology coming together with the people”



surface of the planet.

JB: Figure 2 is an example of how we married the sprints and the efforts with

each of the disciplines of the AeroATeam people to advance change management.

have a more efficient operation and be able to use people that have a skill set that

may not be available today on the older legacy aircraft that we have. It’s important

that we embrace artificial intelligence.

ETHAN BRADFORD

Ethan was a pilot, sold Apple II Computers in 1978 then went to college, acquired his

A&P, then, at MarkAir, he held positions of Director of Technical Services and Quality

Control, Lead and Line Mechanic. For the past 28 years, Ethan has been with Lynden

Air Cargo, currently as Vice President of Technical Operations. His responsibilities

include overseeing engineering, technical publications, quality control, aircraft records,

reliability, maintenance programs, STC project management, and IT infrastructure. Ethan’s

has studied at Embry-Riddle Aeronautical University and the University of Alaska.

JIM BUCKALEW

Jim Buckalew has been more than 30 years’ experience in aviation MRO and

Operations for numerous airlines, MROs and large consulting firms. He founded the

AeroATeam in 2020 with, currently, over 35 industry experienced members. The

AeroATeam has implemented, developed, and continues to maintain IT systems for

numerous airlines. Jim and the ATeam Partners launched the AeroATeam Academy in 2023

offering LMS SaaS for MRO systems and technical training.

Figure 2

I mentioned that helping Lynden do the digital transformation puts the airline, as a

fairly small operator, but unique in its mission, in place for advanced technology.

So, we’re happy to be working with them on applying some very specific use

cases. This is what we like to do, to help airlines and apply this technology for very

specific labor cost reduction such as asset utilization increasing the utilization on

fleet maintenance, program optimization, material costs. Reducing material costs

through some of this advanced technology is very focused. So that is our next

step. And we are working with integration partners. We’re becoming the

integrators for the technology to the airlines very specific use cases and real,

tangible and measurable returns.

EB: It’s important, not only for us to go paperless but also to embrace

technology. Artificial intelligence is obviously going to change the way the world

operates: it’s like the Industrial Revolution but it’s the computer revolution. If we

can mine the data, collect the data, the information, we can make it relevant. We

have an aircraft for which it takes an art, shall we say, to work on that aircraft. It’s

not necessarily straight out of the maintenance manual. So, for the knowledge

base that comes with being on that aircraft, it can be hard to get those people that

have that knowledge base. So when you have the data of how the airplane was

maintained over decades, and use AI to answer a troubleshooting question or

what steps you should take to do a certain job. If you can have a conversation with

the data and let it tell you the correct information to make the decision you will

LYNDEN AIR CARGO

Lynden Air Cargo is a cargo airline based at Ted Stevens

Anchorage International Airport, Alaska and operating

scheduled services and on demand charter, international

and domestic flights, including for the US military. The airline carries materials and supplies to

remote and challenging destinations in Alaska and around the world, and has been called

upon to fly relief missions for some of the world’s most devastating disasters. The fleet of

L-382 Hercules aircraft transports everything from groceries, cars, oil/gas/mining/construction

supplies, AOG engines and everything in between, within Alaska and Worldwide.

AEROATEAM

The AeroATeam includes industry experienced colleagues

delivering complete MRO technical services, operations &

technology support; offering incredible people combined with

advanced technology licensing, hosting, and custom application development. AeroATeam

capability offering combines five critical elements of success: Software Licensing Options; IT

Technology Hosting and Integration; Implementation and Management; Maintenance,

Engineering, and IT Tech Services; Airline and MRO Technical Operations Business Support.






AIRCRAFT MRO: VENDOR JOB CARD

VENDOR JOB CARD: ASIA DIGITAL ENGINEERING (ADE)

Adnan Mansur shares how understanding the

importance of aircraft availability has driven ADE to

develop practical digital solutions, helping the

company stay aligned with airline needs and

address key MRO pain points

Adnan Mansur leads Digital & Innovation Services at Asia Digital Engineering. With

over a decade in aviation technology, he focuses on building tools that make

engineering and procurement simpler, faster, and more predictable. He heads the

team behind ELEVADE and AEROTRADE®, both designed to help airlines reduce

downtime and take control of their MRO operations with confidence.

Aircraft IT: Your name, your job title, and the name

of the business?

Adnan Mansur, Head of Digital & Innovation Services,

Asia Digital Engineering (ADE).

Aircraft IT: How did ADE get started?

AM: ADE was launched in 2020 by Capital A to

provide end-to-end aircraft maintenance services, not

just for AirAsia’s fleet, but for airline operators across

Asia. We’ve built our business to be fast, reliable, and

cost-conscious; exactly what airlines need for reliable

line and base maintenance.

Aircraft IT: What is the guiding business principle

that drives ADE?

AM: Less downtime, more flight time. We recognize

that maximizing aircraft availability is critical for our

customers. That’s why we focus on fast, reliable

turnarounds to ensure aircraft spend less time on the

ground and more time in the air.

Aircraft IT: What has ADE’s greatest business

achievement been to date, and why?

AM: Being one of the fastest growing MROs in the

region, we’ve achieved various milestones, including

launching our massive 14-line hangar in Kuala Lumpur,

Malaysia, and successfully delivered 100 C-checks in

record time. But when it comes to digital solutions, we

stand proud of our two major digital platforms,

AEROTRADE® and ELEVADE;

ELEVADE, our in-house digital maintenance

platform, helps airlines plan better, track aircraft

health in real-time, and reduce unexpected ground

time. It’s currently supporting over 200 aircraft and

3,000 engineering personnel, and growing.

AEROTRADE®, our digital B2B aviation

marketplace, simplifies vendor onboarding, parts

“We recognize that maximizing aircraft availability is critical for our customers. That’s why we focus on fast, reliable

turnarounds to ensure aircraft spend less time on the ground and more time in the air.”


AIRCRAFT MRO: VENDORJOB CARD

“ADE delivers fast and reliable MRO solutions, enhanced by modern digital tools, that reduce costs, improve turnaround

time, and give airlines more control over maintenance and procurement”

procurement and logistics, as well as payment. For

maintenance and procurement managers, it means

less time chasing vendors, and more transparent

pricing and lead times as the platform connects

buyers and suppliers globally. It’s especially helpful

during AOG situations where time is critical.

Aircraft IT: What have been your disappointments

and what have you learned from them?

AM: Rather than a disappointment, we see the early

operational challenges during the pandemic as a

defining moment. It exposed just how critical it is to

have digital infrastructure that’s built for real-time

agility. We’ve since doubled down on tools like

AEROTRADE® and ELEVADE to reduce friction, cut

manual processes, and give teams what they need to

make fast, informed decisions, which are now helping

our customers solve the key pain points of parts

delays, manual workflows, and lack of visibility.

Aircraft IT: In a sentence, how would you summarize

what ADE does for aircraft maintenance customers?

AM: ADE delivers fast and reliable MRO solutions,

enhanced by modern digital tools, that reduce costs,

improve turnaround time, and give airlines more

control over maintenance and procurement.

Aircraft IT: What do you feel will be the next big

thing in maintenance Aviation IT?

AM: Artificial Intelligence (AI) will play a major role in

every aspect of MRO operations, from people

management, to material forecast, to aircraft health.

At ADE, we’re gearing up towards these AI-powered

automations and enhancements, as we speak.

Aircraft IT: What do you want your customers

to say about ADE?

AM: That we get the job done, with speed, clarity, and

zero surprises. That working with ADE means fewer

delays, smarter tools, and a team that’s built around

operational reliability. Whether you’re managing a

tight LCC rotation, a cargo SLA, or a global fleet, we

want to be your most dependable MRO partner.

Aircraft IT: Adnan Mansur, thank you for your time.

FREE WEBINARS

Hosted by a different MRO IT vendor, sessions provide

airlines, aircraft operators and MROs with the perfect

introduction to the vendor’s software solution.

CLICK HERE FOR UPCOMING WEBINARS

AIRCRAFT IT

MRO


CASE STUDY: SPIRIT AIRLINES

A change for the better with

documents at Spirit Airlines

Dan Cottrell, Senior Manager Fleet Asset Management and

Stephen Morrison, Senior Manager of Aircraft Records and Records Compliance, both at Spirit Airlines,

share the transition to an electronic records solution, how it went and what has been gained

Image credit, Spirit Airlines



This article chronicles how flydocs Digital Records Management system

brought about a significant improvement in the way that we work at Spirit

Airlines and how the change that it introduced has benefitted the airline.

But, as with any case study, a very important factor is to know about the

airline in question, in order to provide context for the study. So, a brief introduction

to Spirit Airlines.

SPIRIT AIRLINES

Spirit Airlines was founded in 1990 and now flies to destinations across the United

States, Central America and northern South America, and is the number one

provider in the Caribbean area for the Americas. We fly into around 65 cities give

or take a few that are seasonal operations. At the time of writing, the fleet

comprised 211 aircraft, all from the Airbus A320, family with A321s and A320neo

and ceo types: we are the largest user of the neos in North and South America and

third largest user of neo engines in the world. We are also one of the fastest

growing airlines at about 17 percent a year.

Tech that answers

the important questions


LEGACY DOCUMENT PROCESSES AND PAIN POINTS

Before we got flydocs Digital Records Management in 2016, we didn’t have an

electronic records system. We had archives with visuals, PDFs and that sort of

thing, but it was all very much hard copy paper prior to flydocs. The problem with

paper records is that they need to be processed manually which entails manhours

and risks inaccuracies through human error. Paper also requires storage space, plus

finding something that you need in a paper file is a task in itself. With a growing

fleet and plans for further growth in the future, paper was not the ideal way to keep

records. That was a real pain point, especially with lease returns.

Q: Are my technical

records secure,

audited and accurate?

Q: Can I quickly and easily

demonstrate compliance

to an inspector?

Q: Will my asset

meet lease return

conditions?

Q: How can I best optimise

maintenance to reduce

out of service time?

FIND OUT HOW YOU CAN TAKE FLIGHT:

www.flydocs.aero



THE BUSINESS CASE FOR IMPLEMENTING FLYDOCS

We had been approached by several records management solution providers,

including flydocs. Then, having done the research and cost analysis to see which

product would be best for Spirit Airlines, flydocs Digital Records Management

(DRM) came out as the winner and we have been working very closely with flydocs

ever since for our electronic records. At the time, we were doing two lease returns,

and flydocs assisted us with some of the record reviews as part of that project. We

weren’t doing them previously, but it’s something we do now after learning from

the process. Since then, our records management process has evolved

tremendously to where it is now as part of our business model on aircraft sales and

lease returns, as well as maintenance records, as you can see in figure 1.

“At that time, there were only 50 or 60 aircraft in the

Spirit fleet but we knew we were going to grow, starting

with inducting aircraft from the 100 aircraft order that

we then had in place with Airbus. Today, all of those

aircraft records are on flydocs DRM from

beginning to end.”

Figure 1

We’ve added flydocs DRM to a lot more processes and that has helped us,

including inducting new aircraft where new aircraft induction packs are

downloaded from Airbus and uploaded straight into flydocs DRM.

“We’ve added flydocs DRM to a lot more processes and

that has helped us, including inducting new aircraft

where new aircraft induction packs are downloaded

from Airbus and uploaded straight into flydocs DRM.”

THE IMPLEMENTATION

flydocs DRM was already being implemented when we (Dan and Stephen) started

with Spirit and the airline was primarily looking for a records archive. But then, as it

continued to develop, we realized there was a lot more that flydocs had to offer

with researching the records. In fact, for a year throughout late 2015 and 2016,

there were people at our facilities in Fort Lauderdale and Miramar scanning records

into flydocs in order to make the transition; it was a long process. The biggest

obstacle was the number of records that were being scanned, and the constant

reviewing and triple checking documents, before going back to make sure that all

the documents had been filed properly. Fortunately, the flydocs team showed us

their best practices, which gave our people an understanding of how to work with

the new solution. At that time, there were only 50 or 60 aircraft in the Spirit fleet

but we knew we were going to grow, starting with inducting aircraft from the 100

aircraft order that we then had in place with Airbus. Today, all of those aircraft

records are on flydocs DRM from beginning to end.

FLYDOCS IN SPIRIT AIRLINES

For Stephen’s team, the way flydocs DRM helps is in ensuring our research is really

fast. Using the search feature, it’ll find the document you’re looking for among

thousands of others in seconds. By following rules and processes, plus using the

helpful filter options, it addresses the biggest pain point, in that we don’t have to

research documents in boxes anymore, or pull archives from the archive location

where the boxes have been stored. It’s a much faster process to find documents

that we require. Whether they’ve been requested by the FAA or from engineering,

we can quickly search and find that information. Having all our work packages and

log pages in one place also helps us to organize and reconcile them through

flydocs DRM. We run a report every month that helps us to know what documents

we received, as far as log pages and the work packages are concerned. We audit

those through flydocs DRM as well; it really is a great tool.



“Because of flydocs, one great thing that we can do so much more easily and accurately is lease returns, which we

couldn’t do so well before. flydocs has given us a big advantage in the speed of searching records and creating the

reports that have to be done from TRAX — we can do it all in flydocs.”

For third parties that we work with, they’re sometimes reluctant at first to

engage with a new platform that they haven’t used before. However, we don’t give

them a choice; we tell them it’s way we handle lease returns and it is how we’re

going to plan in the future. We do, of course, give them training and education on

how to use flydocs DRM, show them how to search, how to pull up reports and

how to use delivery bibles. They might take a little bit of time to understand it, but

they get there.

As far as the implementation requiring any process changes within Spirit

Airlines was concerned, either to make it work and/or to exploit some of the new

opportunities that it made possible, obviously there were changes. Because we

had to start scanning everything, we had to install high speed scanners in various

locations. We also had to, over a period of time, start making the huge transition to

go completely electronic. It was a big hurdle because it added additional

processes, but long term we knew that it would reduce the workload, as well as

improve accuracy and quality.

We had to get flydocs officially approved with the FAA. As the first flydocs user

in the United States, it understandably took a little bit of effort and planning. After

flydocs was implemented, we ran it in parallel with our paper hard copy records for

a period of time before the FAA signed off on the process itself.

Because of flydocs, one great thing that we can do so much more easily and

accurately is lease returns, which we couldn’t do so well before. flydocs has given

us a big advantage in the speed of searching records and creating the reports that

have to be done from TRAX — we can do it all in flydocs. We use TRAX for the data

and flydocs for the presentation of lease return reports or sales reports. That’s

another advantage — so much so that we’re working on integrating

TRAX and flydocs.

WORKING WITH FLYDOCS AND TRAINING

flydocs visited Spirit Airlines from their United Kingdom base and did training for

weeks at a time. We ran multiple technicians and production controllers through

the training, as well as supervisors and leads, and then we ran all the records

personnel and ourselves through it. There was a lot of training during that initial

year while flydocs were here supporting us with scanning, to make sure everybody

understood what items had to be scanned, then how to scan and process them. In

fact, they’ve always been good with us if we need additional training or help.

They’re spot on with answering our questions or giving us extra training when

needed. Some of that training has been done in person, but most is

now done online.

Users find flydocs easy to work with once they understand how to use it and are

over the learning curve. As we’ve already stated above, some people were

reluctant to learn a different system from what they had been used to. Once they

understand it, it’s really productive especially when they consider that the

alternative would be - going to dig through boxes. That creates a good

incentive to learn.

As already mentioned, we ran the system in parallel with our old paper-based

processes for a while, and we also had it up and running prior to getting approval

from the FAA, which finally was agreed in July 2020. It took us a little while to bring

the FAA on board with electronic record keeping as we were one of the first to

introduce it in the United States, but we got there. Internally, we had to rewrite

some processes and rewrite our Standard Operating Procedures (SOPs) to ensure

that the flydocs process was documented in our SOPs. We also added flydocs to

our manuals including the General Maintenance Manual (GMM) - there’s actually a

flydocs section in the GMM now which is good.

LESSONS LEARNED AND GAINS MADE

Departments that were involved in the implementation included Quality

Assurance/ Quality Control, Records, Tech Ops, Fleet Management and

Maintenance Control. There were a lot of different Tech Ops departments involved

and we also brought in Safety. In truth, that was good and bad: because we got so

many people involved, they all wanted their own directions and priorities which

didn’t work out well. We were trying to do a lot of things before we were ready for

everything, a case of getting the cart before the horse. In the end, Records took

control and said, ‘this is the way we’re going to do it because this is an archive

system and so we need to be in control of it’. We learned that there are times in a

project when democracy is not the ideal way to get things done, someone has to

take the lead. Now we’re in a much better position where those other groups do

have some say but they understand it better and work with us.

In other lessons learned, we would probably want more commitment from




some of our other departments to use flydocs more thoroughly. Because they’re

still on shared drives, they’re concerned about security — although we did

emphasize to them that material in flydocs is protected by robust security

measures, encompassing both technical and organizational security controls, and

the use of the latest security tools. Again, it’s partially about getting people to

change and that’s something that needs to be addressed on our side, not on

flydocs side. In truth, we’ve never been involved with a project of any sort when

change management hasn’t been a big issue. It’s about bringing the people along

with you, as we’re sure readers already understand.

When it comes to measurable results, we can say without doubt, that when we

do lease returns and similar processes, it is less costly and easier when we use

flydocs DRM. By the time we get somebody trained to look at the material and do

what is needed in a lease return, even though they do not have previous

experience with flydocs, by around two weeks into their training, they can go

“Records took control and said, ‘this is the way we’re going to do it because this is an archive system and so we need to

be in control of it’. We learned that there are times in a project when democracy is not the ideal way to get things done,

someone has to take the lead.”



“The biggest thing we’re trying to do right now, and we’re very close, is integration, where we get the work packages fed

directly into flydocs DRM. We have a project called eMobility within TRAX, and we’re looking at how we can tie that

with flydocs directly…”

ahead and run with the project in flydocs DRM. There have also been some large

projects that flydocs Digital Engineering Services have done for us. Considering

we get handed projects at short notice, it has often helped us tremendously with

our airline operation to partner with flydocs.

Furthermore, we’re doing a lease return project now with 23 airplanes. It was an

ad hoc project that came upon us and flydocs stepped up, working with us to get

all those records taken care of and passed along. The time taken on doing that

without flydocs would have been overwhelming if we had to do it ourselves at such

short notice. But flydocs supported us to process them really fast which has been a

genuine gain for us.

In fact, flydocs has been a really big help for us by enabling us to have the

resource to do everything necessary, simply because they’ve taken it on, and they

have been able to add real value in that work. In short, we really appreciate being

able to work with flydocs on lease returns and aircraft sales. In addition to that, one

of the advantages we have gained from a record standpoint is the efficiency, from

reducing our research times and being able to run reports to reconciling log pages.

We audit directly in flydocs DRM after the upload and approve the documents

there. It’s been really good for efficiency for our team and for Spirit Airlines.

NEXT STEPS AND THE FUTURE

The biggest thing we’re trying to do right now, and we’re very close, is integration,

where we get the work packages fed directly into flydocs DRM. We have a project

called eMobility within TRAX, and we’re looking at how we can tie that with flydocs

directly which we hope to complete in six months from the time of writing. This will

help us tremendously in having live reports — especially on matters such as aircraft

utilization. That’s something that we’ve been working toward for a long time,

getting those daily reports for lessors to be able to look at. The idea is that there

will be a daily update with the latest and best information over the last 24 to 48

hours which will be very good.

Overall, the experience of moving to flydocs has been very good for Spirit

Airlines and we have enjoyed some great and important gains from using the

Digital Records Management solution. We hope that reaching out in this article and

sharing our experience will be useful for readers who are considering a similar

development and change.

DAN COTTRELL

Currently the Senior Manager Fleet Asset Management at Spirit Airlines, Daniel has

over 30 years of experience in the industry for multiple airlines. He has a Bachelor of

Science in Aerospace Management and a Master of Education with Aerospace

emphasis both from Middle Tennessee State University.

STEPHEN MORRISON

Currently Senior Manager of Aircraft Record for Spirit Airlines, Stephen

Morrison’s Aviation career began in 1986 as a Technician for Pan Am. He Has

experienced many roles in his aviation career at multiple airlines including QA

Regulatory Compliance, Delivery Representative for new deliveries from Boeing,

Manager of Technical Purchasing and Manager of AOG, to name a few. Stephen has a

degree in Aviation Maintenance Management from Wentworth Institute of Technology

in Massachusetts.

SPIRIT AIRLINES

Spirit Airlines is an American ultra-low-cost carrier (ULCC) headquartered in

Dania Beach, Florida, operating scheduled flights throughout the United

States, the Caribbean, and Latin America, known for its budget-friendly

fares and optional services. Spirit was the seventh largest passenger carrier in North

America as of 2023, as well as the largest ultra-low-cost carrier in North America. The

fleet comprises 211 Aircraft from the Airbus 320 family: A319, A320ceo, A320neo,

A321ceo, and A321neo.

FLYDOCS

flydocs supports the aviation industry with a suite of leading asset

management services. Through transformative technical record and asset

management software, not to mention in-house engineering services for expert support

throughout the entire asset lifecycle, flydocs partners with over 75 major airlines, lessors,

traders and MROs to deliver measurable long-term operational and cost efficiencies. flydocs

is 100% owned by Lufthansa Technik and is part of their Digital Tech Ops Ecosystem.






AIRCRAFT MRO: VENDOR JOB CARD

VENDOR JOB CARD: VERYON

Bethany Little explains how long experience with

technology and a determination to make MRO

customers’ lives easier has been Veryon’s driving

force for more than fifty years

Bethany, CEO of Veryon, has over 20 years of experience leading and scaling

technology businesses with a focus on customer success, product innovation,

and team development. She has held executive roles in B2B SaaS industries,

including healthcare, nonprofit, and hospitality. Bethany drives growth by

aligning product innovation with customer needs. Based in Austin, Texas, she

is passionate about philanthropy and actively volunteers in her community,

shaped by her military background.


of the business?

Bethany Little, Chief Executive Officer, Veryon

Aircraft IT: How did Veryon get started?

BL: Veryon was born to bring together the best

content and technologies to serve the aviation market

better. Building on the foundation of Aircraft Technical

Publishers (ATP), which was started in 1973 and

rebranded as Veryon in 2023, our aviation technical

manuals are foundational for maintenance teams to

stay compliant and keep aircraft in the air. In the last

decade, we also brought together other leading

technology solutions in aviation — Flightdocs,

CaseBank, Rusada, and RCMBT.

Innovating across proven technologies in the

marketplace, plus our investments over the last five

years, have accelerated our position in the market as

the leading software provider of diagnostics and

maintenance solutions. We proudly serve over 75,000

maintenance professionals and 7,600 customers in

nearly 175 countries. The Veryon team houses some of

the brightest minds in aviation. We have invested in

smart user experiences, AI, and machine learning to

give maintenance teams the ability to predict issues

before they happen, automate complex tasks, and

make faster, more informed decisions.


that drives Veryon?

BL: Our guiding principle is simple: help aviation

teams keep their aircraft in the air and ensure their

operations run safely and smoothly. Aviation is a

high-stakes industry, and the ripple effects are

massive when maintenance teams face delays or

unexpected issues. Our focus is on helping them avoid

those disruptions by giving them the technology tools

“Innovation is at the heart of how we deliver. While the AI buzz has become

more amplified in the trade and business media channels, we are proud to say

we’ve been heavily invested in AI and machine learning for over a decade”



and insights they need to stay ahead of problems.

Innovation is at the heart of how we deliver. While

the AI buzz has become more amplified in the trade

and business media channels, we are proud to say

we’ve been heavily invested in AI and machine

learning for over a decade. The Veryon AI engines

have the cycle time and training to support our

customers’ evolution from reactive to predictive

maintenance — spotting issues before they happen,

automating repetitive tasks, and streamlining

decision-making. It’s not just about reducing

downtime; it’s about empowering our customers to

operate more efficiently and confidently.

At the end of the day, it’s about helping

customers to succeed. If we can make their jobs

easier, reduce complexity, and keep their fleets flying,

we’ve done our job.

Aircraft IT: What has Veryon’s greatest business

achievement been to date, and why?

BL: Our biggest achievement really comes down to

the last two to three years, where we’ve been able to

deliver real, measurable results for our MRO

customers through our Tracking+ and Guided

Troubleshooting platforms. It’s one thing to talk about

improving efficiency, but it’s another to actually make

it happen, and we’re proud to say we’ve

done just that.

A great example is our work with HAECO, one of

the world’s leading independent MRO service

providers. After implementing Veryon Tracking+, they

saw major gains in turnaround times, productivity,

and workforce efficiency. Our system integrated

directly with their in-house ECHO platform, allowing

inventory to flow seamlessly and giving them better

visibility across operations. On top of that, they were

able to drastically reduce paperwork by digitizing

processes and tracking everything within the system.

That shift has had a real impact — streamlining

operations and freeing up teams to focus more on the

work that matters most.

This kind of transformation is what drives us.

“Veryon delivers industry-leading technology and digital content solutions

that help maintenance teams boost efficiency, ensure compliance, and

maximize aircraft uptime”

Veryon is truly supporting our customers’ operations

to realize the next generation of results — solving

real-world challenges, like the shortfall of skilled

mechanics, and improving fix effectiveness through

the power of aggregated data, digital content, and

intelligent user workflows.

Aircraft IT: What have been your disappointments,

and what have you learned?

BL: Veryon has evolved into a fast-paced culture where

we empower our teammates to be customer-focused,

innovate, and learn from their mistakes. We strive to be

easy to do business with. If our customers win, we win.

That said, it has taken us some time to get here. As part

of our Veryon heritage, we grew through acquisition

and inherited some unique ways of doing business,

which drove unneeded complexity into our

organization. If I had a do-over, I would have pushed

teams to cross-pollinate and adopt software-as-aservice

best practices faster vs. hanging on to what

was always done in their prior companies. We are there

now; we just had a period of complexity in our

company history.

Aircraft IT: In a sentence, how would you

summarize what Veryon does for aircraft

maintenance customers?

BL: Veryon delivers industry-leading technology and

digital content solutions that help maintenance teams

boost efficiency, ensure compliance, and maximize

aircraft uptime.



BL: The next big shift in aviation maintenance IT will be

the move from reactive to truly predictive maintenance

— and that’s exactly where Veryon is focused. AI-driven

solutions are already changing the game, but the real

breakthrough will come from technology providers like

Veryon, who have proven algorithms pushed against

real-time data and historical insights to anticipate

issues before they happen. While it isn’t as sexy, it’s also

worth mentioning the importance of effectively

managing and maintaining the massive data sets that

exist in the aviation industry.

It’s also an exciting time because we are finally

seeing the convergence of game-changing innovation

and our customers actually realizing its results. In the

last 12-18 months, MRO and commercial operator

sophistication and readiness to embrace predictive

maintenance solutions have seen a serious shift.

Organizations are coming to Veryon and are much

more equipped to realize quicker time to value from

our solutions because they are also biting the bullet

on needed change management and business

process retooling to truly evolve their operations.

Aircraft IT: What do you want your customers to

say about Veryon

BL: I want our customers to say that Veryon makes

their jobs easier and their operations more efficient.

We’re not just another software company — we

understand aviation and the challenges they face and

provide solutions that actually make a difference. I

hope they say that our tools help them stay ahead of

maintenance issues, reduce downtime, and make

better decisions. Ultimately, I want them to feel like

we’re a trusted partner in their success.

Aircraft IT: Bethany, thank you for your time.


CASE STUDY: BLUE ISLANDS

An electronic log book for Blue Islands

Scott Dicken, Head of Maintenance at Blue Islands shares the reasons for, selection,

implementation and benefits of an Electronic Technical Logbook (ETL)



Blue Islands serves the island communities of the Channel Islands in the UK,

providing links between the two main islands as well as services to key

mainland destinations.

BLUE ISLANDS

Blue islands is a small and dynamic airline based in Jersey. We run a different type

of operation focusing on short, fast sectors connecting regional locations together.

In fact, we even joke that, for us, short-haul is Jersey to Guernsey (nine minutes

flight time) and long-haul is Jersey to Manchester (over an hour’s flight time).

Compared to a true long-haul carrier who might only fly two sectors in a 24-hour

period, our aircraft can fly up to 18 sectors a day. This generates a lot

more paperwork.

Although the origins of the airline go back to 1999 as you will see in figure 1, Blue

Islands was launched in 2006 and has remained a proud independently owned

and operated regional airline.

Figure 1

The airline was rebranded as Blue Islands in 2006, the same year as when the first

British Aerospace Jetstream 32 was delivered; 63,500 passengers were flown in

that first year. In 2009, the first ATR aircraft joined the fleet, delivering a new

customer experience and increasing capacity. In 2011, a new management team led

by Rob Veron, CEO, marked the start of the airline’s strategic growth plan,

including the vision for an all-ATR fleet. With the introduction of the first ATR 72

aircraft, the Jersey to Southampton service was launched offering high frequency,

year-round service on a 68-seat aircraft. By 2019 the fleet comprised five ATR

aircraft and in 2023, was confirmed as the most punctual UK airline based on data

from OAG, the leading data platform for the travel industry.

WHY AN ELECTRONIC TECHNICAL LOGBOOK?

The main reason for choosing eTechLog8 was that we needed a solution that could

enhance communication between the crew flying with the aircraft and the

maintenance team on the ground; providing greater compliance, greater accuracy

and more real time data, as you’ll see in figure 2.

Figure 2

Why did Blue Islands want an

Electronic Technical Logbook?

Enhanced communication between flight crew operations and

maintenance crews.

Compliance and accuracy in real-time data.

Reduced reliance on physical paperwork.

Why did Blue Islands choose Conduce?

24*7*365 support

Leading vendor in the market

Existing integration with Veryon Tracking+

Already approved under UK CAA

Turnkey solution allowed BCI to focus solely on

training and procedures

Proven fast and dynamic project implementation

We needed to reduce reliance on physical paperwork which was often hard to

read, incomplete, and late coming back into the MCC (Maintenance Control

Center) or into the Flight Operations Office. Also, we wanted to ensure compliance

and accuracy with real-time data. For those reasons, we decided to look at an

electronic tech log (ETL). It can be more difficult for a small airline such as Blue

Islands to make the business case for implementing an ETL, since a smaller fleet

has less economy of scale. However, our board and CEO had the vision to see both

the financial and the less tangible benefits from an ETL for a high intensity

operation like Blue Islands.

CHOOSING CONDUCE

There were a number of contributing factors that led Blue Islands to choose the

Conduce eTechLog8 solution, not least of which was the 24/7/365 support that is

run pretty much like a 24-hour MCC would be run. Conduce are quite happy to



“There were a number of contributing factors that led Blue Islands to choose the Conduce eTechLog8 solution, not least

of which was the 24/7/365 support that is run pretty much like a 24-hour MCC would be run.”

take a call from the captain in the cockpit, or the engineer on the line to make sure

they get immediate assistance and avoid any delay. In addition, the Conduce

eTechLog8 was already integrated with Veryon Tracking Plus, and was already

approved in the UK under the UK CAA (Civil Aviation Authority), as well as many

other approvals around the world. Conduce also had the capability to organize a

well-proven, fast, and dynamic project implementation, which was very welcome.

Finally, Blue Islands liked the full turnkey approach Conduce offer, which allows the

airline to focus on flying, training, and procedures and not become a software

development company.

To emphasize the importance of that last point - Blue Islands is a small team. We

don’t have lots of people from IT, Flight Operations or MCC that can just be put

onto a project to support a particular piece of software. So, to have Conduce

provide everything from the hardware and software to the hosting, data and

comms support, was really valuable. It means that Conduce is a ‘one stop shop’ for

all things ETL, which was, and continues to be, really convenient.

We put together a business case based around the facts that eTechLog8

customer airlines reap the benefits of sustainable digital operations for faster

turnarounds, cleaner data, and greater fleet oversight as shown in figure 3.

Business case for

eTechLog8

Figure 3

eTechLog8 airlines reap the benefits of sustainable

digital operations for faster turnarounds, cleaner

data, and greater fleet oversight.

Aligns with BCI goal of being a more sustainable

paperless company, removing reliance on physical

data copies, and replacing inefficient hand-written

records.

Real Time Data enables the CAMO team to diagnose

and respond to maintenance activities remotely,

preventing issues that would have previously

impacted sector turnaround.

Uses patent Sign on Glass technology.

Are customized with eForm8 and eDoc8 to Blue

Islands’ needs, e.g. custom forms for ILS/RNP/NPA

Performance feedback, Voyage Report, fuel used on

ground and oil cap verification.

It also aligns with Blue Island’s goal of being a more sustainable, paperless

company; removing reliance on physical data copies, and replacing inefficient handwritten

records. eTechLog8 uses patented Sign on Glass technology so we also had

confidence that the data we were collecting were legally signed for electronically.

We realized if we could collect the correct data at source, then we could use it

within the rest of the organization reliably and efficiently. Real-time data means that

our CAMO department and MCC can respond to any crisis that might occur as well

as being able to diagnose and respond to maintenance activities remotely,

preventing issues that would have previously impacted sector turnaround. Our

aircraft fly in very, very short sectors. Therefore, anything that was going wrong

with an aircraft during the operational day was having a huge knock-on effect.

Getting real time and accurate information provided a solid business case.

We also looked at the additional modules that are built into the Conduce

product, including the forms designer (eForm8) and the document library

(eDoc8), as well as a number of add-on modules that the Blue Islands team have

adopted and used. To give some concrete examples, we used eForm8 to create

custom forms for collecting data related to ILS/RNP/NPA (Instrument Landing

System/Required Navigation Performance/Notice of Proposed Amendment)

Performance feedback, Voyage Report, fuel used on ground and oil cap

verification. And again, since we didn’t have a large IT team to develop custom

features and functions, we were pleased to find that the eTechLog8 solution is fully

customizable and configurable within the existing system. In fact, there wasn’t a

single software code change required for the deployment of technology

across Blue Islands.

CHALLENGES ENCOUNTERED

Whatever you do in whatever context, there are always challenges, whether you’re

operating Airbus A380s, Boeing 777s or ATRs. One of the challenges we had with

our ATRs is that they don’t have any on-board capability to charge the devices; no

USB, no auxiliary power socket or anything of that nature. Happily, Conduce were

able to supply us with a rugged device with the option for a second, additional

battery. This doubled the battery life of each device. In addition, the batteries in the

supplied rugged devices are fully removable, so we could rotate the batteries and

charge them in the line office overnight - or whenever needed. This was also really

useful in providing an opportunity to see if any batteries were damaged or

anything of that nature.



“…anything that was going wrong with an aircraft during

the operational day was having a huge knock-on effect.

Getting real time and accurate information provided a

solid business case.”

Another potential challenge was that we were rolling out our maintenance

control system at the same time as deploying the ETL, which gave us some

concern about having too many projects running simultaneously and in parallel.

However, the eTechLog was actually implemented relatively quickly, with a lot of

support from Conduce. Whilst it was challenging implementing two digitizations

simultaneously at least we didn’t need to worry about any mass data migrations

and data validations between systems. It was just a case of setting the aircraft up at

its current status as open ADDs (Acceptable Deferred Defects) do need to be

taken into consideration when transferring from paper to electronic. eTechLog8

being implemented relatively quickly suited Blue Islands’ business case because, as

I’ve already mentioned, we’re a small dynamic airline and a lean organization.

The other challenge for Blue Islands is our incredibly short turnarounds. The ATR

doesn’t have many passengers, compared to, say, an A380 so it only takes a few

minutes for all the passengers to get off and for the next passengers to board,

especially at Jersey where it’s only a two-minute walk across the apron to the

airplane. It was invaluable for us to have a product that would enable the airline to

reduce or avoid turnaround delays by having good information and good systems in

place, but also being easy and fast to use. eTechLog8 allowed us to consistently

optimize short turnarounds, by providing greater oversight of the fleet maintenance.

@ConduceGroup

There has never been a better time

to go paperless with eTechLog8

Find out more

+44 (0)333 888 4044 info@conduce.net www.conduce.net



THE TIMELINE

As you’ll see in figure 4, the timeline started when the contract was signed in March

2023 and we started flying with the eTechLog8 in October of that same year.

Figure 4

Contract

How & when

signed

March 2023

Started

Flying with ETL

October 2023

Project Implementation

Broken down into three key stages:

Configuration,

Docs, Procs, and training

The parallel run

Full approval

granted after

just one week

If we’re totally honest, not a great deal happened during the summer months,

largely because we’re really busy flying over the summer season. The project was

broken down into three key stages and we adhered to the KISS (Keep It Simple

Stupid) principle which really worked well. In the configuration stage we focused

on trying to make eTechLog8 reflect what’s happening in the real world. We didn’t

want major software changes or major business process changes; we wanted to

make the implementation as simple as possible for the crew, the engineers and all

involved, because it does touch a lot of people within the organization. Once the

configuration was fixed, which didn’t take very long, then it was a case of preparing

the training materials; an interactive CBT (Computer Based Training) course for

Engineers and Pilots, and lots of small group, hands-on sessions for everyone using

the system. We then produced all the new documentation, new processes, new

procedures, etc. Next was rolling out the training to crews and engineers, and then

there was the parallel run which, with Blue Islands, lasted just one week, after which

we were fully flying with eTechLog8 live on the aircraft.

We were very efficient with the parallel run and obtained UK CAA approval really

quickly. This was largely to do with the number of sectors we were flying — often

thirteen to fifteen sectors per day. This created a lot of flight data that we could use

to demonstrate to the UK CAA that the system really works. During that parallel run

period, it was really important to address any challenges. Things will go wrong in the

first couple of days of a parallel run, but it was important to acknowledge them and

to resolve them. We were able to show the CAA any errors that we identified and

any data mismatches, and where we had tweaked the configuration or the

procedure in response. But the speed of achieving approval is also a testament to

the training and the willingness of our whole team to embrace change.



WHAT DID WE ACHIEVE

Having made the investment and installed the eTechLog8 in our aircraft, we were

able to enjoy a number of benefits as shown in figure 5.

Real-Time Data Access:

Maintenance teams receive alerts

instantly, minimising turnaround

times.

Improved Reliability:

Enables proactive defect

management.

Data Integration:

Integrates seamlessly with

Veryon Tracking+ systems

for greater operational insight.

Figure 5

What did we achieve?

Reduced errors in

manual data entry.

Efficient defect logging

and tracking.

Reduced paper usage.

Streamlined

maintenance workflows.

Lower operational costs.

Improved sustainability.

First, we now have real-time data access which means that every time an aircraft

lands, it’s transmitting the data to Maintenance who also receive real-time alerts to

any issues arising in flight that need to be addressed. That minimizes turnaround

times. We get the OOOI times and any defect reports immediately into the

back-office website, eCentral8, so we have real-time visibility of our aircraft.

eTechLog8 has also definitely improved reliability; having advance knowledge

of what’s happening during the operational day has really helped us to plan

overnight, when the aircraft are on the ground. We can deal with any defects that

have arisen during the day, and we can provision and make the necessary resource

available faster.

Integration is another key point, which in Blue Islands is mainly into the Veryon

system. We don’t have ACARS enabled aircraft so can’t get the benefit of receiving

data onto the device, but we no longer have to manually type information into the

MRO system, saving time, reducing errors and freeing up our team to do

other valuable work.

And then there are the normal things that can be achieved with any electronic

tech log. For instance, we’re reducing errors and reducing paper with a much more

streamlined maintenance workflow within the business. Everything just works

so much better.

STATISTICS AND KEY TAKEWAWAYS

Since the go-live, we’d flown over 9000 sectors at the time of writing and, within

that, we’ve recorded two and a half thousand maintenance activities. Some of

those will just be standard maintenance activities on a turnaround, and some will be

line defects that have been recorded and been fixed or deferred. The pilots and

engineers alike are positive about the system and their feedback is that they find it

intuitive to use. eTechLog8 has improved fleet oversight significantly. I know some

might say, ‘its only five airplanes, whats the big deal’; but for a small operator any

delay can cause significant disruption. Being able to see defects when the plane is

away helps us plan maintenance and down time more efficiently reducing the risk of

disruptions impacting our customer experience. The integration with Veryon

Tracking+, mentioned above, has eliminated manual data entry from hand-written

records and improved data confirmation and validation. Since they went live in

October 2022, Blue Islands crew have actually called Conduce for support only nine

times per one thousand sectors flown which, in itself, gives an idea of the reliability

of the product.

In figure 6, you can see the support calls analyzed by type.

50

45

40

35

30

25

20

15

10

5

0

Figure 6

SUPPORT CALL BY TYPE Key trends: out of 93 support calls since October 2022:

• 46 calls to request amendment for data entered in

error (e.g. Arrival Fluids or wrong airport selected)

• 33 calls supported specific end users with issues

that can be resolved with further training

procedures

Training of

End User, 33

• 14 calls to request assistance with hardware or

software.

Incorrect

Data

Entered, 46

Incorrect Data

Entered

Device or

Software, 14

Training of End User Device or Software

8

6

4

2

0

Dec-22

Jan-23

Feb-23

Mar-23

Apr-23

Support Calls by Type:

‘Data Entered in Error’

As mentioned earlier one of the things that attracted Blue Islands to the Conduce

application was the level of support. If there’s anything wrong with the ecosystem

related to the techlog, then it’s Conduce we call, whether it’s data,

communications, the device, the software or whatever it might be. And you can

see that the number of calls is pretty small compared to the number of sectors that

we fly in a relatively short period of time.

May-23

Jun-23

Jul-23

Aug-23

Sep-23

Oct-23

Nov-23

Dec-23

Jan-24

Feb-24

Mar-24

Apr-24

May-24

Jun-24

Jul-24

Aug-24

Sep-24

Oct-24

Nov-24



“… one of the things that attracted Blue Islands to the

Conduce application was the level of support. If there’s

anything wrong with the ecosystem related to the

techlog, then it’s Conduce we call, whether it’s data,

communications, the device, the software or

whatever it might be.”

WHAT’S NEXT FOR BLUE ISLANDS AND eTechLog8

Having implemented eTechLog8 in Blue Islands’ fleet, we want to take full

advantage of the solution’s many capabilities, as you can see in figure 7, to do more

than just replace the paper TechLog.

Figure 7

What’s next for Blue Islands

and eTechLog8?

Planned

Maintenance

Dent and Buckle

Advanced

integration

Planned maintenance is something we want to be able to undertake in the future.

We’re not talking C-checks here on the eTechLog8 device but more what we

would call, in the old-fashioned terminology, out of phase maintenance tasks. With

an aircraft on the ground for a few hours, we might deliver a couple of work

packages, some work cards to the device, and they’ll carry out actions on the

device, and send the compliance straight back into Veryon Tracking+. We want to

roll out the Dent & Buckle, get rid of the paper Dent & Buckle charts from the

aircraft, and have that available on the device; and then we want to advance the

integrations a bit more as well. All of these things are actually already available in

eTechLog8 and Blue Islands is keen to take the steps to build on what we’ve

achieved already and introduce additional functionalities in the business. We don’t

have a huge project team to be able to do these things immediately, but we will

gradually introduce them over time.

This has been our experience with eTechLog8 and we are very happy to be able

to reach out to readers with that experience; especially those who are thinking

about undertaking a similar implementation.

SCOTT DICKEN

Having built a strong foundation in aircraft engineering, Scott progressed to Director

of Engineering before joining Blue Islands as Head of Engineering in 2024. He is an

experienced engineering leader with a robust background in technical leadership

and airworthiness management in the aviation industry, proficient in Part145 and

CAMO operations. Adept at delivering innovative engineering solutions, optimizing

performance, enhancing safety, and driving technological advancements in the

aerospace sector.

BLUE ISLANDS

Blue Islands was launched in 2006 and remains an independently

owned and operated regional airline, with a focus on serving its

communities and simplifying regional flying. In March 2020, the brand

evolved with a strategic plan of migrating to an all-ATR aircraft fleet. That is now realized,

with a total of five ATR 72-500 aircraft serving the route network, bringing many efficiencies

and synergies to the business together with a harmonized passenger experience.

CONDUCE

With offices in the UK and Australia, Conduce provides robust mobile

solutions for the world’s airlines. eTechLog8 is the leading ELB solution to

replace paper technical logbooks. As a mature product, eTechLog8 is certified

around the world with more than 35 airline operators. With over ten years’ experience

integrating with all kinds of airline software and systems, Conduce offers the most

feature-rich ETL/ELB on the market. Conduce’s supporting applications - including

eCentral8, eCabinLog8, and Dent&Buckle - allow you to digitize far more aircraft paperwork

than just the paper TechLog page. eTechLog8 integrates seamlessly with your existing

airline systems and delivers powerful business insights for data analytics and monitoring.







VENDOR JOB CARD: MRX SYSTEMS

Arnaud Veron offers us a glimpse into the focus

on quality and efficiency that have made

MRX Systems a firm success with users

Arnaud has been the CSO at MRX Systems since 2018. With a strong background in

maintenance and business unit management, he specializes in developing MRX

Systems’ activities and sustaining the business’s presence in the highly competitive

sector of aeronautical maintenance management systems. Besides sales, Arnaud’s

role involves maintaining close relationships with clients and ensuring their satisfaction

for lasting collaborations.


of the business?

Arnaud Veron, CSO at MRX systems,

Aircraft IT: How did MRX Systems get started?

AV: MRX Systems was initially created in 2008 by

experienced and qualified aviation stakeholders for

their own use. They were looking for a user-friendly and

efficient system, and it all started from there when they

decided to build it up, making sure it would meet high

standards in aviation maintenance management.


that drives MRX Systems?

AV: Besides improving the system relentlessly since

day one, taking into consideration all our clients’

requests, I would say the satisfaction of our clients.

They trust us and keep using the system. They truly

like it and often promote it. For that, we owe them the

best service and support.

Aircraft IT: What has MRX Systems’ greatest

business achievement been to date, and why?

AV: Having exceeded 100 clients all over Europe and

recently in the US, when it feels like yesterday when

you tried to get your first client.

Aircraft IT: What have been your disappointments

and what have you learned from them?

AV: Honestly, we never had actual disappointments,

knowing from day one that it would be a long journey

with good and bad days. But with such an outcome full

“The MRX Blue EYE suite integrated solutions for maintenance management

help increase quality and efficiency in a real-time and paperless environment”

of accomplishments, we can only be happy and proud.

Aircraft IT: In a sentence, how would you summarize

what MRX Systems does for aircraft

maintenance customers?

AV: The MRX Blue EYE suite integrated solutions for

maintenance management help increase quality and

efficiency in a real-time and paperless environment.



AV: AI is for sure in a good place, but we trust that

open access and software bridges with manufacturers

for technical publications and data exchange in

general is on its way and will be a game changer.

Aircraft IT: What do you want your customers to say

about MRX Systems?

AV: Keep saying what they say. Nothing to add, since

they truly are my best allies for selling.

Aircraft IT: Arnaud, thank you for your time.


WHAT IT CAN DO: REDIFLY

The ‘users-first’ principle

for software design

Jack Clancy, Product Specialist at REDiFly, considers the importance

of user experience in aviation software design

Integrating new technologies into aviation is

challenging, especially in the cockpit where high

safety standards make it difficult for new systems to

gain pilots’ trust. Pilots often face cognitive

overload due to poorly designed systems, leading to

inefficiencies and safety risks. The disconnect

between developers and end users often results in

frustrating experiences for the user and unclear

systems create confusion, causing distractions and

inefficiencies. The solution lies in adopting a ‘userfirst’

design approach: by focusing on usability

testing, iterative feedback, and reducing cognitive

load, aviation software can evolve into a powerful tool

that pilots can trust and use efficiently.

LEARNING FROM HISTORY: USER-

CENTRIC DESIGN

User experience principles in aviation date back to

1943 when the US hired two top psychologists to

examine why their Boeing B17 was experiencing a

high rate of crash landings. They discovered the root

cause was the dynamic of the pilot and machine

interaction within the cockpit. They found that two

identical switches, with different functions were

installed just centimeters apart. It wasn’t a pilot error

causing the crashes, it was a design flaw. Instead of

focusing on pilot mistakes, the psychologists

enhanced the cockpit interface, highlighting the

importance of minimizing cognitive load and

maximizing usability. By introducing the simple idea

of shape coding they ensured that every button, knob,

and switch must convey its purpose effortlessly.

This basic principle extends beyond physical

controls to software interfaces. The focus should be

on reducing cognitive load through clear, intuitive

interfaces that allow pilots to focus on flying, rather

than wrestling with technology. Consistency and

clarity must come first in high-stakes environments

like the cockpit.

PILOTS NEED TRUSTWORTHY

SOFTWARE

Technology should enhance a pilot’s ability to fly,

not hinder it. Pilots need systems that are intuitive,

safe, and efficient; the problem arises when

developers fail to account for how new users

experience the system. While developers may

understand the evolution of the app, pilots often face

a steep learning curve. Without user-centered design,

software can become overloaded with features that

don’t provide real value.

USER TESTING: CLOSING THE

DEVELOPER-USER GAP

Effective software starts by viewing design from the

user’s perspective. This ensures software is both

functional and enhances the overall experience. By

gathering feedback from pilots and refining the

software based on their input, developers can create

solutions that better serve real-world needs. This

iterative process — validating and refining prototypes

through constant user feedback — is critical. It helps

eliminate the disconnect between the developer’s

vision and the user’s reality.

“By prioritizing usability and

involving users throughout

development, aviation software

can help pilots minimize cognitive

load and maximize safety.”

A PROVEN USER TESTING PROCESS

Creating user-friendly software requires ongoing

collaboration between developers and pilots. Here’s

how the process works:

• Interview users to uncover their needs

and expectations.

• Test simple prototypes and create feedback loops

to refine the design.

• Extend user testing throughout the development

process to ensure the software remains relevant.

• Involve pilots in continuous testing to guarantee

the final product aligns with their

real-world demands.

This is especially vital in cockpit software, where the

margin for error is slim. By consistently refining the

design based on pilot feedback, developers can

bridge the gap between technical complexity and

pilot usability.

CONCLUSION

In aviation, the success of new technologies hinges

on their ability to seamlessly integrate into the

cockpit and offer real value to pilots. By

prioritizing usability and involving users throughout

development, aviation software can help pilots

minimize cognitive load and maximize safety. If

you’re looking to develop aviation software that

truly meets pilot needs, start by adopting a ‘usersfirst’

mindset and bridging the gap between

functionality and usability.


Join Aircraft IT & Aircraft Commerce at the industry-leading

Airline & Aerospace MRO & Flight Operations IT Conferences

CLICK HERE

FOR UPDATES

Network • Connect • Create better solutions

AIRLINE & AEROSPACE MRO & FLIGHT OPERATIONS IT CONFERENCES

Conferences located throughout the world

AIRCRAFT MRO: HOW I SEE IT

Do you have an

MRO IT Solution Blueprint?

Allan Bachan explains how, with the right MRO IT Solution Blueprint, MRO business processes and technology

work seamlessly and synergistically across maintenance and repair functions — acknowledging any IT inadequacies

When new systems replace ‘older’

applications, they often bring their own

issues. Data integrity, low adoption, and

decreased staff productivity are

common complaints. Maintenance, repair, and

operations (MRO) technology is no exception — as

systems evolve, we find fresh challenges to overcome.

The central premise of the solution blueprint is design.

At its core, the blueprint solves known problems, and

plots the course for solutions and next steps.

During and after implementation, how effectively

does your organization solve known issues? Does

your team instead get immersed in learning all about

the new system? How much of this is to seek solutions

versus expanding knowledge of the software? If

you’re operating more in a software learning mode,

rather than a business solution mode, previous issues

with the older software will go unsolved. The blueprint

must be a living and dynamic charter which defines

(the expected) organizational and system

performance. It should be measured, monitored,

and maintained.

So, what’s in a strong MRO information technology

(IT) solution blueprint? The following three (3)

essential elements will help ensure a smoother path for

any system modernization initiative.

CLEAR BUSINESS PROCESSES

Well-managed business processes are critical to all

operations. They lead to advantages such as:

• Standardization: All stakeholders understand and

execute tasks in the same way.

• Redundancy: There is less risk when talent leaves

or becomes unavailable.

• Efficiency: Performance is optimized, and wide

variances decrease.

• Consistency: Documenting, auditing, enforcement,

and compliance are easily realized.

To quickly recognize opportunities for improvement,

you are best off using defined process maps. These

are visual. At minimum, responsible roles and

organizational units, tasks, decisions, inputs, and

outputs should be clearly represented.

The entire MRO organization needs a hierarchy of

processes for each functional group. At the highest

level, these typically include engineering, planning,

production, supply chain, human

resources, and finance.

Ownership should be assigned using a RACI

(Responsible, Accountable, Consulted, Informed)

index, and you should conduct periodic audits against

predefined performance and compliance criteria. It

also helps to maintain detailed (technology enabled)

step-by-step procedures for each task within

processes as an easy reference guide for all

stakeholders, participants, and actors.

PROPERLY-CONFIGURED

TECHNOLOGY COMPONENTS

Software and hardware technology components are

essentially tools to enable business processes. They

also have roles and tasks within operations and are


dependent on processes. For example, a barcode

scanner performs a scanning task, and a printer

performs a printing task. Hardware like this is easier to

understand and map than software.

Screens, webpages, and program names and

numbers are commonly used to access and execute

business tasks. In a software application, this typically

occurs using a menu path or a typed, touched, or

voiced command. That’s one element of a software

‘dependent’ or attribute in the primary user interface.

There are several other software configuration

attributes which may be known by applicationspecific

software names, including tables, switches,

parameters, codes, workflows, licenses, and reports.

For example, to successfully execute a ‘create

purchase order’ task in an MRO IT system, the

following software attributes must be known and

configured in the application:

• Purchase order (PO) type (from a PO type table);

• Approvers (in workflows);

• Authorized PO creators (access licenses); and

• Format (report or form).

Once configured, these are launched using the menu

path or command by the end user. Because these

configurable attributes also influence and affect the

behavior of other tasks in the system, their definitions

for any organization must be standardized and

well-coordinated across all MRO processes. Any MRO

IT application on the market today has a range of

2000-4000 configurable attributes. So, imagine the

enormous number of permutations and combinations

AIRCRAFT MRO: HOW I SEE IT

possible. To put it in simpler terms, the settings and

options on your smartphone for the same device and

apps are different from mine. It’s all about user

preference. Hence: processes must be known before

configuration of the enabling software.

KEEPING CURRENT CATALOGS

A full MRO processes catalog is about 300 or so

discrete, but interrelated, process diagrams with all

organizational roles and technology attributes

mapped out. This knowledge and specifications

repository must always reflect current operations and

system configurations. It is the primary go-to for all

end-users and system support personnel. Business

processes and procedures need to be continuously

measured, monitored, and improved. Also, most MRO

IT software applications will have at least one version

release per year along with periodic patches, bug

fixes, and other updates by the software vendor. The

challenge is to remain nimble for all business and

software changes spanning the gamut of the

blueprint elements. This includes adjusting and

adding processes as maturity and capabilities change,

and as system functionality is altered and introduced.

Picture two scenarios:

1. An end-user — a maintenance technician — needs

to move a part from one aircraft to another. System

updates must happen in real-time.

2. The vendor releases a new version of the system. It

includes both major and minor changes. There is

an internal desire to launch this release as

soon as possible.

Scenario 1 — User manuals

Those familiar with aircraft maintenance know that all

of the work done on the aircraft must refer to the

approved aircraft maintenance manual (AMM). While

cannibalization is frequent in some organizations, it is

not something a particular technician will do on a

daily basis. Access to a step-by-step manual, which

must be referenced in a corrective action write-up,

certainly helps. Regulators ensure the correct and

“…to sustain excellent production standards and sensible balance of hands-on

work versus system updates (direct and indirect time), as well as to preserve

data integrity, a tailored step-by-step user manual for the IT system updates

is also helpful.”

current procedures are followed by quoting

the AMM reference.

Similarly, to sustain excellent production standards

and sensible balance of hands-on work versus system

updates (direct and indirect time), as well as to

preserve data integrity, a tailored step-by-step user

manual for the IT system updates is also helpful.

Where is this ‘manual’ stored and how is it kept

up-to-date? Is it easily accessible by users? The

manual should seamlessly interact with the MRO IT

system screens by task, and your team’s actual

experiences should be key sources for its content.

Scenario 2 — Managing releases

MRO systems need a documented release

management strategy and plan. Clear ownership is

important — does it belong to the business or the IT

organization? The impact of a new system release or

change with in-situ business processes and

procedures is an easy task in a well-managed

environment. All configuration attributes or system

programs, along with alerts as to the roles that are

affected and how, are available within hours or

days, not months.

Once changes are known and understood, a

consolidated project for comprehensive adoption can

be defined. This includes processes, data, and system

configuration changes—all well-coordinated and with

assigned owners. Execution of the project includes

system configuration, testing, training, and data tasks.

This should be seamless within your organizational

structure. Done properly, release management is

continuous—albeit with varying intensity at certain

periods of the year.

A BLUEPRINT BUILT TO LAST

The key to continuous improvement is a complete

awareness of your current state at any point. Only

then can improvement analysis occur. This current

state exists in your solution blueprint. Detailed

business processes are mapped with enabling

technology components, providing the best possible

representation. Structured measurement, monitoring,

and improvements to the blueprint need to take place

across the MRO business and IT support organization

— regardless of whether business or technology

initiatives prompt change.

For now, that’s How I see IT…

ALLAN BACHAN

Allan is a Vice President at ICF with 34 years of

industry experience as an Aviation M&E, MRO and

Supply Chain solutions and systems domain

expert. He is responsible for ICF’s MRO Operations

and IT practice and he manages the Aircraft Commerce

Consulting relationship with ICF. His experience includes

managing application design, development, and full cycle

implementation — from selection to go-live — for strategic

clients in the MRO industry using different commercially

available MRO IT products. In his career, Allan has fulfilled

the following leadership roles: MRO IT practice and

technical lead; MRO systems Product Principal; M&E and

MRO Solutions Director and Manager of Technical Records,

Maintenance Planning and Production Control.


DIRECTORY

MRO Software

Directory

Key ‘at-a-glance’ information

from the world’s leading MRO

software providers.

IT is a powerful force but, to leverage its

greatest value, it must be harnessed

and directed. It must also be able to

handle huge and growing data streams

that record every aspect in the lives of

aircraft and the processes by which

they fly. This challenge has attracted

the best brains and most innovative

enterprises to create IT solutions for

one of the most demanding working

environments, Aircraft MRO and M&E.

Inevitably, there are many such

developers and vendors offering

solutions ranging from single function

`Specialist Point Solutions’ to complete

`End-to-End’ solutions covering the

whole process.

Only readers will know the specific

requirements of their businesses but we

have assembled a directory of the best

MRO software providers and listed

them alphabetically to make it easier

for you to undertake a brief-ish (there

are 37 providers and the number

continues to grow) survey of the

market, as a preliminary to starting on

any specification and selection process.

Or you might simply read it to keep up

to date with what is available today.

ADSoftware

W: www.adsoftware.fr

T: +33 (0)4.50.89.48.50

E: contact@adsoftware.fr

Location: France, Thailand,

South Africa, Brazil

NAME OF PRODUCT MARKETED

• AIRPACK

KEY BUSINESS/SOFTWARE AREAS

• AIRTIME — Fleet management & CAMO

• AIRSTOCK — Inventory control & Logistic

• AIRDOC — Documentation management

• AIRSTAT — Reliability and statistic reports

• AIRWORK — Time Tracking Software

ADSoftware has developed an integrated fleet management

system and logistic package called AIRPACK. This 6 module

system answers to the needs of aircraft and helicopters

operators, as well as MRO and CAMO centres. It meets all

requirements in terms of functionality, traceability, performance,

aviation legislation and regulations. Today, ADSoftware counts

more than 54 clients worldwide. The strength of ADSoftware is

the simplicity of its products; they are Microsoft Windows® ready,

Web-enabled, available in various languages and a complete

training program can be done in just five days. The company

also provides a 24/7 online technical support and extremely

competitive pricing conditions.

ADT: Applied

Database Technology

W: www.adbtech.com

T: +1 (425) 466-5013

T: +1 (614) 377-9644

E: sales@adbtech.com

Location: Bellevue, Tampa USA;

Istanbul, Turkey


• Wings NG


• Fleet Management

• Maintenance Engineering

• Material Management

• Production Planning

• Labor Collection, Billing

APPLIED DATABASE TECHNOLOGY (ADT) is a professional

services and software development firm that provides MRO

software solutions for aircraft operators as well as aircraft repair

and overhaul organizations. Our commitment to this business

segment is proven with our software package, WINGS, designed

specifically for aerospace companies. ADT has been in the

software business since 1992 and has built an excellent customer

reference base. Our first priority is always customer satisfaction;

thus we have obtained 100% customer satisfaction since 1992.

ADT has a proven record to develop reference accounts in the

Aviation industry along with other high technology companies

which are considered to be leaders in their fields.

AeroATeam

W: www.aeroateam.com

T: +1 (678) 772 3328

E: admin@aeroateam.com

Location: Melbourne FL

NAME(S) OF PRODUCT(S) MARKETED

• Maintenance Engineering,

and IT Tech Services

KEY BUSINESS SOFTWARE AREAS

• Process & Implementation

• Selection & App Licensing

• Technology Hosting & Dev

• Tech Support MRO – CAMO

The AeroATeam provides support to aircraft maintenance

organizations with optimization techniques to increase

production, control costs, and minimize safety and noncompliance

risks.

The team of aviation industry professionals who make up

the AeroATeam have specific talents and deep experience.

Collectively they offer a unique aviation technology product and

service offering. When the AeroATeam works with you, you get

the lowest cost and highest quality solutions available. They’re

here to enhance your team and support your advancement of

technology to improve your business. The AeroATeam enjoys

solving problems and offering the best value with experience

and proven success: an end-to-end business and IT solution

provider for all your Aircraft Maintenance, Repair and Overhaul

(MRO) needs, specializing in the ability to develop integrated

business and people processes, practices and IT Solutions to

execute an efficient and effective MRO Operation.

CLICK HERE for Product Details

CLICK HERE to Request Private Demo






DIRECTORY

Aerostrat

AireXpert

AirNxt

W: www.aerostratsoftware.com

T: +1-888-558-2860

E: info@aerostratsoftware.com

Location: Seattle, USA


• Aerros


• Heavy/Base Maintenance Planning

• Capacity/Workload Planning

• Maintenance Schedule Optimization

• Maintenace Event Performance Tracking

• Heavy/Base Production Schedules

Aerostrat is based in Seattle, WA and offers one product called

Aerros, a one-of-a-kind program that manages an airline’s or

MRO’s aircraft maintenance schedule. Aerros enables users

to optimize the maintenance program by managing various

maintenance and operational constraints, which maximizes event

yield, drives costs down, and enables the organization to plan

proactively, not reactively.

Aerros provides robust ‘what-if’ scenario capabilities that allow

users to see the effect of different variables. This aids in making

sound business decisions concerning the maintenance and fleet

plan. Some of these variables are maintenance programs limits,

min/target/max yield, aircraft hr/cy utilization, track/requirement

compatibility, and maintenance allocations. To forecast an

optimal maintenance plan within an operation, Aerros also

provides a Capacity Planning feature. This feature allows users to

input and view vendor capacity available and labor hour demand

to better manage the labor force.

Aerros also provides easy-to-navigate scenarios with drag

and drop event movement and manipulation. Scenarios can

be published so others (including vendors or operators) can

view the plan. Aerros provides excellent system stability and

reliability with standard IT practices. It is also integration-ready

and designed to work as an extension of a user’s existing

information systems.

W: www.airexpert.net

T: +1 716-268-1000

E: global.sales@airexpert.net

Location: United States


• AireXpert


• MRO Communications

• Multilayer Collaboration

• Productivity Automations

• Legacy & API Integrations

• Data Analytics & Reporting

AireXpert builds and maintains the software infrastructure

that serves as the access gateway to the globally Integrated

Maintenance & Engineering Network, enabling airlines to

aggregate multiple communication channels and achieve their

objectives of increased productivity, efficiency, performance,

and reliability. The tightly integrated, role-based system connects

stakeholders across the Tech Ops value chain, including

airlines, MROs, OEMs and service providers. By focusing on

communication, collaboration, and automation, AireXpert

makes it easy for the world’s leading airline brands to eliminate

silos across their entire route network from day one, driving

operational excellence while significantly reducing costs.

W: www.airnxt.ai

T: +971 4 244 2279

E: contact@airnxt.ai

Locations: United Arab Emirates


• Next-gen MRO Software


• Instant Onboarding and No

Training Required

• AI-Powered Predictive Maintenance

• AI-Assisted Data Import

• Comprehensive Real-Time Analytics

• Intelligent Digital Logbook with Offline Sync

AirNxt is redefining aviation maintenance with next-gen, AIpowered

MRO Software designed to overcome the limitations

of legacy systems. The platform is built for seamless integration

and instant onboarding, allowing teams to optimise operations

without the need for extensive training or complex setup. This

empowers aviation teams to stay ahead with minimal effort.

Key features include AI-powered predictive maintenance, which

anticipates potential issues before they disrupt operations,

reducing downtime and extending asset lifespan. AI-assisted

data import facilitates a fast, flawless transition of historical

data, ensuring continuity and accuracy without operational

disruptions. AirNxt’s real-time analytics provide deep insights

and data-driven decision-making, enabling maintenance

teams to monitor performance, track KPIs, and streamline

processes effectively.

The platform’s intelligent digital logbook automates critical

record-keeping, reducing manual errors and enhancing

compliance, while offline sync capabilities guarantee that vital

data is always accessible, even in disconnected environments.

With user-friendly design and cutting-edge AI integration, AirNxt

meets the evolving demands of modern aviation maintenance.

Driven by industry experts, AirNxt is crafted to simplify and

elevate the entire maintenance workflow, setting new standards

in efficiency, reliability, and operational excellence.

Webinars

eJournals

Software

Conferences

News

Advisory Unit

Want to be involved?

Simply email

scott.leslie@aircraftit.com

for more information

AIRCRAFT IT

MRO







www.aircraftIT.com


DIRECTORY

Asia Digital Engineering

W: www.ade.aero

E: sales@ade.aero

Locations: Malaysia, Indonesia, Thailand,

Philippines, Cambodia

ASQS (Advanced Safety and

Quality Solutions)

W: www.asqs.net

T: +43 1 306 1234

E: sales@asqs.net

Locations: ASQS GmbH, Vienna, Austria;

ASQS Ltd., Bangkok, Thailand; Calgary, Canada

Aviation InterTec Services

W: www.aviationintertec.com

T: +1 807-625-9260

E: info@aviationintertec.com

Locations: Canada, Malta

The Boeing Company

W: www.boeing.com

T: +1 206-655-2121

E: BoeingSupportandServices@Boeing.com

Location: Over 65 locations around the world


• AEROTRADE — Aircraft parts marketplace

• ELEVADE — Fleet management software


• Aircraft Parts Marketplace

• AOG Inventory Support

• Daily Aircraft Status Report

• Real Time Aircraft Condition Monitoring

• RFID Aircraft Cabin Monitoring

As a growing Maintenance, Repair, and Overhaul (MRO) provider,

ADE® understands the challenges that airlines face in maintaining

aircraft at peak performance. Building on our MRO expertise,

ADE® enhances airline operations with advanced digital

platforms like AEROTRADE® and ELEVADE.

AEROTRADE® is an online marketplace for aircraft parts that

connects buyers with verified suppliers globally, simplifies

procurement, and improves inventory management.

The platform reduces lead times for parts sourcing

with timely aircraft spares delivery, while minimizing

procurement complexity.

ELEVADE empowers airlines to proactively manage

maintenance through real-time monitoring and defect

management. It delivers actionable insights into aircraft

performance, enabling maintenance teams to address issues

before they escalate, reducing downtime and enhancing fleet

efficiency, while improving compliance to safety.

Ready to optimize fleet maintenance and streamline

procurement for your airline? Whether you’re managing a lowcost

carrier or a full-service airline, ADE’s solutions are tailored

to meet the needs of maintenance managers and procurement

leaders. Contact ADE at www.ade.aero to discover how they help

keep your aircraft flying longer, safer, and more efficiently.


• IQSMS (Integrated Quality and Safety

Management System)

• Flight Data Monitoring (FDM) Service

• The IQSMS Suite consists of a total of

10 modules, varying according to the

operator. (Airlines, Business Jets, Helicopter,

Airports, MROs...)


• Quality Management Module

• Reporting Module

• Risk Management Module

• Document Distribution Module

• Emergency Response Planning Module

ASQS (Advanced Safety and Quality Solutions) is a global

supplier of highly innovative QMS and SMS software for the

aviation industry, supporting more than 200 large and small

operators, including airlines, business jet and helicopter

operators, groundhandling agents/FBOs, airports and

maintenance organizations, in creating a safe and productive

work environment.

The company specializes in intuitive, integrated, web-based

solutions with exceptional customer support. ASQS’s core

product IQSMS allows clients to manage operational data 24/7

online and offline with a single integrated tool which significantly

simplifies daily tasks. The easy handling of the software creates

a positive reporting culture, enables comprehensive quality

management and proactive risk management to maximize

productivity, reduce operating costs, and optimize internal

and external working procedures. IQSMS automates laborious

processes like the submission of ECCAIRS or IDX compliant

incident reports which, combined with a consolidated, upto-date

regulations database, ensures legal compliance with

national and international requirements and standards.


• RAAS


• Production Planning and Management

• Inventory and Procurement

• Inspection Document Management

• Reliabiliity and Performance Analysis

• Financial and Flight Operations Integration

RAAS is an MRO and CAMO software system designed

to meet the needs of mid-tier commercial fleet operators.

Enabling modern, high-efficiency workflows in a powerful and

straightforward package, RAAS is the best fit for mid-size fleets

and user groups. Scalable, intelligent and 100% browser-based,

RAAS includes efficiency-creating features such as automated

real time airframe time updating and exchange of aircraft next

due items, electronic technical dispatch, MPD/MRB driven

program management and check package creation, purchase

order e-approval and e-signature, integration with finance/

accounting for payables or inventory value management, and

of course approved paperless and e-signature maintenance

processes from the hangar floor to the cockpit.

RAAS customers enjoy the benefits of a widely accessible

and easy-to-use inventory management and maintenance

support system that through continued use is able to reduce

maintenance costs by increasing maintenance procedure

efficiency, reducing held inventory, providing proof of quality

for inspection escalations, and by directly reducing clerical

manpower requirements. The quick deployment, ease of

support, and low TCO inherent in cross-platform browser-based

information systems coupled with high levels of integration,

easy-to-use user interfaces, and many automated reporting and

data analysis features make RAAS a leader in its field.


• Airplane Health Management

• Business Consulting

• Maintenance Performance Toolbox

• Optimized Maintenance Program


• Technical Content Management

• Vehicle Health Mana gement

• Maintenance Optimization Consulting

Boeing is the world’s largest aerospace company and leading

manufacturer of commercial jetliners and defense, space and

security systems. Boeing Support and Services combines

airplane design and manufacturing expertise with unique access

to fleet-wide operational data to offer optimization solutions.

With these offerings, Boeing addresses the evolving need for

integration and optimization of data and information across the

aviation ecosystem to empower smart decision-making. The

portfolio includes services and solutions for flight operations,

maintenance & engineering and procurement organizations to

optimize the operational efficiency of airplanes and operations.

Boeing has more than 250 customers for its optimization

solutions. The portfolio draws on solutions from a family of

Boeing companies: AerData, Inventory Locator Services

and Jeppesen, serving operators of Boeing and non-

Boeing airplanes.










DIRECTORY

BytzSoft Technologies Inc.

W: www.bytzsoft.com

T: 001 201 270 8019

T: 0091 965 704 2657

E: sales@bytzsoft.com

Location: Over 65 locations around the world

Comply365

W: www.comply365.com • www.vistair.com

T: UK: +44 (0)1454 616531

T: US: +1 (608) 313-1500

E: info@comply365.com

Location: UK (HQ), US, Australia

Communications Software

(Airline Systems)

W: www.oases.aero

T: +44 1621 817 425

E: info@oases.aero

Location: UK

Conduce

W: www.conduce.net

T: 0044 333 888 4044

E: info@conduce.net

Location: Nuneaton, UK


• FlyPal®-CAMO/MRO/QMS/SMS/OPS


• CAMO Engg. & Maintenance Engg

• MRO Engg

• Audits & Compliance Management

• Safety Risk & Assurance Management

• Crew Scheduling/FDTL Compliances/

Training Records

BytzSoft Technologies Inc. believes in shared responsibility for

aviation safety, and they ensure that their aviation software

solution provides quality product to customers to aid them in

remaining compliant with regulations at all times. The business

provides value for money to their clients who use BytzSoft’s

products to bring in process and data driven approaches to

improve efficiency and effectivity of the employees working

with airlines, charter operators, MRO’s and fleet management

companies. Management of all these companies can get required

data on their dashboard as well as detailed MIS reports at the

touch of a finger. BytzSoft’s cloud-based web applications

are scalable and deployable at a fast pace, thus reducing the

implementation time and improving on margins. No matter what

kind of fleet (Fixed Wing or Rotary Wing) you operate, FlyPal®

can be configured to meet your needs.


• DocuNet

• ProAuthor (XML-Based Authoring)

• SafetyNet

• Training (LMS Learning Manager)

• Data & Analytics


• Aviation Document Management and

Distribution Platform (All format types inc.

PDF, XML, S1000D, I Spec 2200)•

• Electronic Flight Bag (EFB)

• Flight & Tech Operations

• Data & Analytics

• Aviation Safety Management Software

• Maintenance & Engineering

Comply365 delivers comprehensive, cloud-based solutions

designed to enhance operational efficiency, safety, and

compliance in the aviation and defense sectors, including

the industry’s leading XML-based authoring solution. The

EFB solution ensures crews have access to mission-critical

information throughout each flight phase.

Comply365’s document management platform, DocuNet, offers

a unified control point for editing, publishing, and distributing

documentation across web and mobile devices, supporting

all document formats, increasing productivity by delivering

targeted content to any mobile device or workstation.

Specializing in safety, quality management, training and data

analytics solutions that drive significant commercial savings

by improving safety and compliance, Comply365’s technology

connects reporting to procedural changes, fostering a safer

organizational environment. By combining cutting-edge

technology, development expertise, and exceptional service

delivery, Comply365 empowers commercial airlines, aerospace,

and defense organizations to achieve unparalleled operational

excellence. Their focus on secure, mobile solutions makes

Comply365 a trusted partner in digital transformation.


• OASES Modules

• OASES Mobile

• OASES Techlog

• OASES Cloud

• OASES Web


• Continuing Airworthiness

• Material, Warranty &

Commercial Management

• Planning & Production

• Line Maintenane

• Complete MRO workflows

Commsoft’s Open Aviation Strategic Engineering System

(OASES) is the all-in-one software for airworthiness maintenance

control, meeting strict regulatory requirements. It enables

airlines, fixed wing and rotary operators, MROs, and CAMOs to

increase efficiencies in the management and monitoring of every

procedure or intervention.

OASES is used by 130 aviation organisations — national carriers,

large third-party maintenance providers, and independent

operators — and supported in 55 countries across 6 continents.

Commsoft is an MIT group company, part of the Valsoft

Corporation portfolio.


• eTechLog8

• eCabinLog8

• eCentral8

• eTraining8

• eForm8

• eDoc8


• Electronic Logbook (ELB)

• Cabin Log

• Electronic Forms Designer

• Document Viewer

Conduce pioneer mobile aviation solutions.

eTechLog8 is our world leading Electronic Log Book (ELB), fully

approved by multiple Airworthiness Authorities and trusted by

customers worldwide.

eTechLog8 eliminates the paper technical, cabin, and deferred

defect logbooks, and replaces these with an easy to use,

workflow controlled mobile solution. Available on both Windows

and iOS, eTechLog8 is fully integrated with all the leading MRO

and M&E systems. All eTechLog8 customers report significant

benefits, ranging from improved efficiency, data accuracy

and consistency to faster turnarounds, all contributing to

reduced costs.

Conduce also offers a fully integrated suite of companion

applications, which provide mobile paperless solutions for

the cabin log, CBT training, custom forms, and ensuring key

documents are at your fingertips.

Conduce has a sliding pricing scale, depending on fleet size and operates

as a subscription model, with one flat fee, per tail, per month covering

everything: hardware, software, 24/7/365 support, mobile data, future

proofed upgrades and more. There are no hidden costs. Ask us today for

a tailored proposal.










DIRECTORY

CrossConsense

DeltaXignia

EmpowerMX

eTT Aviation

W: www.crossconsense.com

T: +49 69 4035 7600

E: contact@crossconsense.de

Location: Frankfurt Germany

W: www.deltaxignia.com

T: +44 (0)1684 532130

E: info@deltaxignia.com

Location: Malvern Hills Science Park,

Geraldine Road, Malvern, Worcestershire, UK

W: www.empowermx.com

T: +1 866-498-3702

E: info@empowermx.com

Location: Frisco TX, USA

W: www.ettaviation.com

T: +1 208-424-9424

E: info@ettaviation.com

Locations: Boise, ID, USA


• Aircraft Fleet View

• ACSIS

• AviationDW


• Support and Hosting

• Consulting and Data Migration

• Business Intelligence solutions

• App and dashboard development

CrossConsense’s portfolio runs from AMOS Support, BI-

Management, Data Migration and Hosting to the products

Aircraft Fleet View, ACSIS and AviationDW. As a wholly owned

subsidiary of Canadian’s FLYHT Aerospace Solutions Ltd.,

CrossConsense also offers solutions for Fuel Management, Turn

Process Management and other software applications as well as

AFIRS hardware that collects data during flight.

AMOS Support: CrossConsense has a long tradition in providing

support for AMOS with one single point of contact for 1st

and 2nd level; also realizing well-planned and organized data

migration projects for airline customers and Reporting and

Business Intelligence Analytics.

Aircraft Fleet View is a user-friendly App that gives an always

up-to-date view on an airline’s fleet status. It indicates AOGs,

delays and other important information with the right level of

detail to be useful but not crowded with information.

ACSIS is a powerful predictive maintenance software tool

developed to assist any airline, operator, MRO facility and OEM

to avoid AOGs, delays and turnbacks, improve aircraft utilization,

and enhance safety.

AviationDW is a managed data warehouse, tailor-made for use

with your backend system, e.g. AMOS. AviationDW simplifies KPI

creation based on MRO System data.


• XML Compare, XML Merge, XML

Data Compare, ConversionQA, DITA

Compare and Merge


• Redline XML tables and diagrams

• Need control? Configure comparison

• Quality control content conversion

• Document processing engine

• CCMS workflow integration

At DeltaXignia they help the aerospace, aviation and defence

sectors accurately find and represent change in complex

documents and data. If you’re using documentation for

maintenance or operations they can help compare and merge

your complex content, such as manufacturer manual updates

with proprietory documentation.

Where compliance and safety are paramount you need an

accurate and reliable method for finding and merging change,

that can be configured to specifically work with your content.

Complex comparison can be configured to give automatic

results such as ignoring specific changes, moving content and

content order as well as being able to write your own bespoke

transformations.

DeltaXignia are world leaders in finding change in complex

tables and the only solution that offers comparison of diagrams

and illustrations. Their processing engine can be built into your

CCMS or workflow or application code to automate processing.

Available on premise or within your secure cloud infrastructure.

The DeltaXignia team of experts work with all stakeholders

to successfully meet your complex and varied requirements

from inception through to a more accurate and efficient

comparison result.


• FleetCycle® Execution Suite —

MRO Manager (FCXM)


• FleetCycle® Execution Suite: Production

Manager (FXPM), MRO Manager (FCXM)

and Line Manager (FCXL)

• Maintenance Program Manager (FCMPM),

Planning Manager (FCPM), Reliability

Manager (FCRM), Material Manager (FCMM),

and Maintenance Intelligence (FCMI),

Electronic LogBook (FCELB)

• Coming Soon: FleetCycle® Executive Suite —

Shop Manager (FCXS)

EmpowerMX is an aviation industry-recognized software

development/consulting-services business. We are purely

focused on empowering our customers with the ability to

decrease the costs of making air travel safer by equipping

their decision makers with reliable, real-time/globally available

intelligence for minimizing maintenance turn times/OpEx while

maximizing airworthiness/profits. FCXM allows MROs, airlines,

and lessors to effectively control the entire maintenance lifecycle

or only the portions for which they are responsible. Airlines can

jointly manage their outsourced and insourced activites like

engineering reliability, QA and maintenance programs at the line,

heavy and shop levels with an expected reduction in cycle times

and increase in labor productivity on the magnitude of 16-30

percent. Third-party MROs can run their entire operation from

bidding through contracting to invoicing.


• MISA: Complete Aviation Management

Information System


• Accounting

• Maintenance

• Inventory Management

• Purchasing

• Human Resources/Payroll

The Management Information System for Aviation (MISA), is a

fully integrated, and expertly supported product that provides

extensive tools for an aviation company to manage all aspects

of their business, including accounting, maintenance, inventory

management, purchasing, flight operations, employee training,

human resources, payroll, labor collection, government

contracting, and flight school management.

It is a common practice for aviation companies to use

multiple applications to manage their operations. Often, such

applications have limited interfaces necessitating duplicate data

entry — a recipe for inducing errors and decreasing efficiency.

And even when interfaces exist, they can be difficult to manage

and require resources to build, maintain, and support them.

MISA provides the solution for these issues by standardizing,

streamlining, and integrating business processes across all the

various departments and functional areas within the company;

and this integration improves the bottom line while providing

employees a user-friendly and consistent application experience

across the whole organization and access to real-time,

comprehensive, and relevant information from a single system

rather than from disparate sources. MISA boasts impressive

customer loyalty as evidenced by a number of aviation

companies who have used MISA as their ERP system for more

than two decades.










DIRECTORY

EXSYN Aviation Solutions

Flatirons Solutions

FlightWatching

W: www.exsyn.com

T: 0031-20-760 8200

E: hello@exsyn.com

Location: Amsterdam


• NEXUS, AVILYTICS


• Aircraft Data Management

• Data Migration

• Data Integration

• Aircraft Reliability Management

• Predictive Maintenance

• Robotic Process Automation

EXSYN Aviation Solutions is a leading industry provider of aviation

engineering and data solutions. Located in Amsterdam, the Netherlands,

the team comprises of aircraft engineers with deep IT & data skills.

Allowing to combine industry expertise with technology knowledge.

EXSYN’s aircraft data management platform (NEXUS & AVILYTICS)

is deployed with more than 20 different airlines and MROs across

20 different countries globally. Overall, it has already integrated with

more than 10 different MRO software’s and 29 different aircraft types.

Combining EXSYN’s aircraft data management platform with any

MRO software provides airlines and MROs the ability to not just record

airworthiness and maintenance data but also drive value from their

data through business optimization, maintenance costs reductions and

higher fleet availability.

W: www.flatironssolutions.com

T: +1.303.627.6535

E: info@flatironssolutions.com

Locations: Europe, Asia, USA, Middle East


• CORENA Suite


• Content Management System (CMS)

• Interactive Electronic Technical

Publisher (IETP)


• Flight Operations

• Tablet Solutions & Mobility

Flatirons provides consulting, technology, and outsourcing for

content lifecycle management (CLM). For more than 20 years,

we have served global Fortune 1000 customers in aerospace,

automotive, electronics, financial services, government,

healthcare, and publishing. Our customer engagements help

organizations efficiently deliver the right information, at the right

time, to the right people by leveraging structured content and

digital media — Turning Content into Knowledge®. The CORENA

Suite by Flatirons is the leading content lifecycle management

(CLM) solution developed specifically for organizations that

rely on mission-critical data to design, manufacture, operate, or

maintain complex assets over their product and service lifecycles

as well as across multi-echelon business networks. For more than

25 years, the world’s leading airlines, aerospace manufacturers,

OEMs, and defense organizations have relied on the CORENA

product suite to create, manage, and deliver large volumes of

technical information throughout its lifecycle. Today, CORENA

customers rely on the CORENA suite to modernize their IT

infrastructures, improve customer satisfaction, and maintain their

competitive advantage.

W: www.flightwatching.com

E: beaujard@flightwatching.com

E: contact@flightwatching.com

E: romain.blanquet@flightwatching.com

Location: Toulouse, France


• APU Fleet Management

• Wilco data platform

• Wilco fuel saving platform


• APU & nose to tail predictive maintenance

• Fuel saving solutions

• Engine trend monitoring

• Aircraft data market place

• ACARS cost saving solutions

FlightWatching has a high level of expertise in Aircraft systems

and data management (QAR, DAR, SAR, ACARS, ACMS).

Our solutions are agnostic, do not require any HW nor SW

modification and allow real time interaction with the aircraft.

Our customers are:

• MROs looking for solutions to build their own fleet

management solutions

• OEMs willing to explore and collect aircraft data related to

equipment behavior

• Airlines chasing solution to cut fuel burn on ground

Contact us for your customized digital solutions.

Webinars

eJournals

Software

Conferences

News

Advisory Unit


Simply email



AIRCRAFT IT

MRO







www.aircraftIT.com


DIRECTORY

flydocs

Flyht

Gamit

IBM

W: www.flydocs.aero

E: sales@flydocs.aero

Locations: Birmingham UK

W: www.flyht.com

T: +1-403-250-9956

E: info@flyht.com

Locations: Calgary, Canada; Denver, USA;

Frankfurt, Germany

W: www.ROAM.Aero

T: +44 (0)1279 818 800

E: Anthony.Wilkinson@AMACAerospace.com

Locations: Stansted, UK

W: www.ibm.com

T: +1-437 777 5140

E: Jagdeep.Chharhan@ibm.com

Location: United States, Canada, Brazil, England,

Ireland, India, Romania, and Germany


• Aircraft maintenance records management

• Lease asset management

• Aircraft transition management

• Component & part management


• Aircraft maintenance records management

• Lifecycle asset management

• Aircraft transition management

• Component & part management

• Engineering services

flydocs is an asset management solution provider with the

aviation industry’s most comprehensive solution for creating

value out of aircraft maintenance data. We offer the tools and

expertise that allow all industry to drive sustainable innovation to

help build the future of the commercial aviation asset lifecycle.

Recognised as a global leader in digital records management,

we were founded in 2007 and are 100% owned by Lufthansa

Technik. With over 300 employees in multiple locations spread

across the globe, we are trusted by over 78 airlines, lessors

and MROs to deliver measurable long-term operational and

cost efficiencies.


• AFIRS 228 Iridium SATCOM Solutions

• AFIRS Edge/Edge+ data harvesting

(WQAR/AID) platform

• AFIRS Power Connect

• FLYHT-WVSS-II Weather (humidity) sensors

• FuelSense


• Global voice and data Iridium solutions

• 5G WQAR/AID for data harvesting and

Connected Aircraft/EFB solutions

• Power over ethernet – universal charging

and connectivity

• Weather sensors

• Airborne data loading (ADL+) with our

partner MBS Electronic

• Fuel data analytics

• See also CrossConsense (above)

FLYHT Aerospace Solutions, Ltd. has been providing aircraft

data solutions for the aviation industry for 25 years. With

roots as an early Iridium avionics supplier and data services

provider to commercial airlines and OEMs, the company now

boasts an innovative product portfolio and aircraft installation

design expertise that makes FLYHT an ideal trusted partner for

accelerating customers’ data harvesting vision. FLYHT provides

airlines with Actionable Intelligence to transform operational

insight into immediate, quantifiable action, and delivers

industry leading solutions to improve aviation safety, efficiency,

and profitability. This unique capability is driven by a suite of

patented aircraft certified hardware products, AFIRS. Solutions

include an aircraft satcom/interface device that enables cockpit

voice communications, the transmission of aircraft data both

inflight via satellite and post-flight via 5G, real-time aircraft state

and fleet status analysis, and preventative maintenance solutions.

FLYHT’s hardware products can also be interfaced with FLYHT’s

proprietary relative humidity sensors to deliver airborne weather

and humidity data in real-time.


• ROAM (Records Online Asset Management),

Materials and Logitsic Support, AOG Support

& CAMO Services


• Streamlined organisation

document processes

• Intuitive & user-friendly interface that

requires limited training

• Highly searchable, locates a single

document in seconds

• Automatic classification of document typesupersedes

barcode technology

• Integrations with leading

industry M&E systems

ROAM provides airlines, MRO’s and lessors across the globe

with an agile platform, integrating with leading maintenance

and planning systems to deliver a secure, cloud-based solution

to manage your entire fleet of aircraft air worthiness records,

supporting audits, transitions and end of lease requirements.

Gamit has re-engineered the traditional storage methods

of aircraft records, by using the most advanced automatic

technologies to provide comprehensive levels of indexing and

powerful search capabilities, using embedded OCR.


• Maximo Application Suite


• EAM

• APM

• Visual Inspection

• Reliability Strategies


IBM Maximo for Aviation is a next-generation, military-grade

aviation asset management solution built to handle complex,

diverse fleets with unmatched scalability. Designed to support

the full asset lifecycle — from design and commissioning to

operations, maintenance, and decommissioning — it is the onestop

solution for OEMs, fleet operators, and MRO providers.

Powered by Maximo Application Suite (MAS) and enhanced

with IBM watsonx enterprise-grade generative AI, Maximo

offers real-time visibility into asset health. This enables smart,

predictive, and automated maintenance programs that boost

technician efficiency, maximize aircraft uptime, and reduce

overall maintenance costs.

With modular add-ons including AI-based visual inspection,

mobile field service management, sustainability tools, and

intelligent inventory management, Maximo can be tailored

to meet the unique needs of any aviation operation —

commercial or defense.

Maximo brings full regulatory compliance, optimizes

maintenance schedules, and integrates seamlessly with

ERP and flight systems. Its powerful analytics and mobile

capabilities make it a flexible, scalable solution for the evolving

aviation industry.

For organizations seeking to improve safety, efficiency, and

profitability across the entire aircraft lifecycle, Maximo for

Aviation is the ultimate command center — where innovation

meets reliability at altitude.










DIRECTORY

Ideagen

Infosys

IDMR

W: www.ideagen.com

T: 01629 699 100

E: info.marketing@ideagen.com


• Ideagen Coruson


• Incident management & reporting

• Document control & policy management

• Performance monitoring

• Operation risk management

• Audit management

Used by leading aviation organizations, Ideagen Coruson is designed

to ensure seamless coordination and enable a holistic approach to

safety management, allowing you to optimize incident response

and risk reduction strategies for long-term success. By leveraging

real-time data and comprehensive insights, you can make informed

decisions and implement proactive measures to enhance safety across

your operations.

BENEFITS: A scalable, user-friendly and functionally rich solution that

helps build a proactive and risk-aware culture, comply with regulations

and improve efficiency and productivity; Organization-specific smart

forms; Document management and change control; Bowtie risk module

and business analytics

FEATURES: Take real control of the management and governance of

quality, risk, compliance and safety across your organization. Minimize

risks, anticipate problems, harness knowledge and learning and turn it

into actions that will help you thrive. • Action management • Document

control and policy management • Audit management • Change control

• Business process modelling and automation • Incident management

and reporting • Operation risk management

• Performance monitoring

With Ideagen Coruson, embed safety management throughout your

organization and promptly respond to current events while proactively

analyzing trends to mitigate future risks.

W: www.infosys.com

E: russell.viciedo01@infosys.com


• Insights

• Tracking

• Data Analysis

The Infosys Aerospace and Defense practice offers predictive

asset maintenance solutions to enhance the airworthiness

of aircraft. We use a patented knowledge system to digitize

structural repair manuals and aircraft / component maintenance

manuals. Our knowledge engines simplify data interpretation

for maintenance and repair of metallic as well as composite

structures / components.

The Infosys Asset Genome solution unifies data across

operations, including performance data, fuel consumption, and

wear-and-tear. It combines data from aircraft health monitoring

systems, inspection reports, and Maintenance, Repair and

Overhaul (MRO) records to identify issues in design, production

and maintenance. Our solution boosts asset performance and

extends the lifespan of assets in heavy engineering, oil and gas,

and transportation industries.

Our Artificial Intelligence (AI)-based tools map recurring aircraft

maintenance issues with flying conditions, altitude, temperature, and

pressure, which drives predictive maintenance to eliminate malfunction

and minimize service interruptions. Condition-based maintenance

improves aircraft serviceability, while optimizing the frequency of

scheduled maintenance.

Infosys customizes predictive maintenance models for each

asset class, and establishes an alert mechanism based on

criticality and business value. Our predictive models mitigate

failure by identifying and prioritizing maintenance requirements.

Significantly, digital manuals, inspection procedures and

work scheduling boost the productivity of the aircraft

maintenance team.

Our knowledge-based engineering approach and web-based

tools for technical documentation accelerate recertification

after MRO services.

W: www.IDMR.com

T: +1-347-565-4367

E: irevivo@idmr.com

Location: New York/Tel Aviv


• InForm


• Technical Publication

• Engineering Orders

• Task Cards

• Planning

• Maintenance Programs

• Electronic Signatures

IDMR Inc. is a global leader offering enterprise SaaS and mobile

solutions for content management, document distribution,

electronic task cards, and e-signatures in the highly regulated

aviation industry. InForm is a software engineered to provide

end-to-end comprehensive business solutions integrated with

leading M&E systems. InForm supports the industry leaders’

remote and mobile workforces enabling safe and efficient

operations. Every day, thousands of engineers, maintenance

planners, technical writers, and maintenance technicians rely

on InForm for digital delivery of operational content, replacing

paper-based documentation. With aviation leaders trusting

IDMR, InForm is the solution of choice for several national

carriers, Heli-operators, e-commerce, defense and logistics

contractors, and MRO organizations.

Webinars

eJournals

Software

Conferences

News

Advisory Unit


Simply email



AIRCRAFT IT

MRO







www.aircraftIT.com


DIRECTORY

Webinars

eJournals

Software

Conferences

News

Advisory Unit


Simply email



AIRCRAFT IT

MRO

IFS

W: www.ifs.com

T: + 613-576-2480

E: AndInfo@ifsworld.com

Locations: 60+ Worldwide


• IFS Cloud, IFS Maintenix


• Fleet and Asset Management

• Maintenance, Repair and Overhaul (incl line,

heavy, complex assembly, component repair)

• 3rd-party MRO bidding, quoting, invoicing,

product lifecycle management, enterprise

operational intelligence

IFS is a globally recognized provider of software solutions for

global aerospace & defense (A&D), including airlines and fleet

operators, A&D manufacturers, defense in-service support and

independent MROs. IFS’s solutions support project and programcentric

manufacturing; a complete spectrum of maintenance

management capabilities for sea, land and air assets, from

heavy, complex, and component MRO, to line maintenance or

at-platform/asset support; as well as all types of procurement

models. IFS’s innovative enterprise solutions are designed for the

regulated A&D industry and markets where manufacturing, MRO,

project and service functionality are business- and operationallycritical

whilst also supporting global, core enterprise capabilities

for managing finance, inventory and human resources. With

flexible, modular and enterprise breadth, IFS solutions empower

A&D organizations to quickly adapt and manage change whilst

delivering bottom-line value, increasing efficiencies and cost

savings, and safeguarding compliance. IFS customers include

BAE Systems, Lockheed Martin, General Dynamics, SAAB, GE

Aviation, Pratt & Whitney, HAL, Emirates, LATAM, Qantas, China

Airlines, Air France-KLM, and Southwest Airlines.

KeepFlying®

W: www.keepflying.aero

T: 1-201-490-206 / 65-9235-2654

E: info@keepflying.aero

Location: Singapore, USA, Australia


• ATA SpXchange

• Engine FinTwin® MRO EDITION

• Engine FinTwin® Asset Owner EDITION

• Aircraft FinTwin® MRO Edition

• Aircraft FinTwin® Asset Owner Edition


• AI driven ATA Spec Data Exchange

• Asset Driven MRO Profitability Modelling

• RUL Cashflow & Revenue Models

• Asset Lifecycle Credit Risk Analysis

• Asset History Data Wrangling

Some of the use cases that the platform address (and this is a

growing list) include:

• Gate 0 TAT optimization — Spec2500 driven

• Ingestion of PDF records for Asset / Shop Visit creation

• Work Scope & demand prediction based on Engine profile

• AI driven Capacity Balancing — Manpower, Material

• AOG costs optimizer — Vendor Rating & Smarter

Demand prediction

• Slot Sale to Induction Risk Profiler — Dynamic Cost &

Profitability forecasts

• Scrap Rate predictions and USM impact

• Build Goal Optimization based on projected Asset

placement(s) and RUL

• Maintenance Reserves & Rentals modelling

• Asset decision profiler — Cost & Revenue impacts

• Redelivery Management & Cost profiling (Redelivery risks,

Cost impact of risks, Risks mitigation simulator etc.,)

• Maintenance Value Economics for Trade — Interest Rates,

Valuation Models, Yields.

• Spec2500, Spec2000 (Ch 16, 18) AI driven data

capture and transition

Lufthansa Industry Solutions

W: www.lufthansa-industry-solutions.com

T: +49 40 5070 30000

E: marketing.sales@lhind.dlh.de

Location: Germany, Albania, Switzerland, USA


• Volabase

• iFF


• Process consulting / organization processes

• IT consulting (processes, technologies,

infrastructure)

• MRO & Flights Ops consulting

• Program and project management

• Strategy consulting

Whether it’s about developing a company-wide digitalization

strategy, networking machines, moving systems to the cloud

or providing solutions and platforms for analytics and AI, using

IT services to network machines or providing mobile platforms

for cross-company collaboration... whenever companies

want to address digitalization, Lufthansa Industry Solutions is

the right partner.

Lufthansa Industry Solutions combines technical expertise

with strong industry knowledge and thus support customers

when they introduce new digital technologies. They

characterize this as…

“We are at home in the digital world: We are digitalization.”

www.aircraftIT.com








DIRECTORY

Lufthansa Systems

M3 Solutions

Maxa

Motulus.aero

W: www.LHsystems.com

T: +49 69696 90000

E: marketing@lhsystems.com

Location: Headquarters: Germany, Locations in 16

countries worldwide

W: www.m3-solutions.net

T: +1 888-318-4808

E: sales@m3-solutions.net

Location: Fort Lauderdale USA, Europe, Asia

W: www.maxa.ai

T: +505-615-6106

E: sales@maxa.ai

Location: Montreal, Canada

W: www.motulus.aero

T: +44 7932 173833

E: steven.rushworth@motulus.com

Location: Hoboken (Antwerpen), Belgium


• Lido, NetLine, SIRAX, SchedConnect


• Operations Solutions

• Flight Deck Solutions

• Commercial Solutions

• Finance Solutions

Lufthansa Systems is a leading airline IT provider determined to

shape the future of digital aviation. It draws its unique strengths

from its ability to combine profound industry know-how with

forward-looking technological expertise for more than 25 years.

The company offers its more than 350 airline customers an

extensive range of successful and in many cases market-leading

products. These innovative IT products and services cover all

of an airline’s business processes — in the flight deck, in the

cabin and on the ground — and offer customers a wide range

of economic benefits while also contributing to improving

efficiency and competitiveness. In addition, Lufthansa Systems

supports its customers both within and outside the Lufthansa

Group with consulting services and the experience it has gained

in projects for airlines of every size and business model.

Lido – integrated solutions for every phase of the flight

NetLine – the integrated scheduling and operations solution

from planning until the day of operations

SIRAX – our portfolio of integrated solutions provide 360°

financial process coverage

SchedConnect – ideal codeshare connections including schedule

data exchange and a central flight repository


• M3 Platform – Mobile Device

Synchronization and Asset

Management Solution


• MRO Maintenance Mechanics — Device

Synchronisation & management.

• Above & Below the Wing Specialists —

Device (asset) management

• Device Management (SW) — Tablet, Laptop,

Desktop, Scanner, Radio running MacOS,

Windows, iOS & Android.

• Device Management (HW) — Charging,

Access Control & Surveillance.

M3 Solutions is the company and innovator behind the powerful and

versatile M3 Platform, a comprehensive hardware and software solution

for portable device and content management. M3 solutions has sales

and distribution offices in North America, Europe and Asia, as well as

a global partner network to service customers worldwide in various

environments including Airlines, Military and training.

The solution allows administrators to fully control the managing,

distributing, charging, and monitoring of an organization’s

portable device inventory and enables easy remote and

unattended content distribution including OS, App & Content

deployments, across all devices in the network, anywhere around

the world, within minutes. The M3 Platform supports most

laptops and tablets and can work with different device types

running any OS, within the same installation. For access control,

inventory management, security, privacy, user identification,

content deployment, networking administration, and reporting

regarding your portable devices and their content, the M3

Platform provides the ideal solution.


• Maxa Software Platform


• Data Analytics

• Data Products

• Articial Intelligence (AI),

Machine Learning (ML)

• Predictive Maintenance

• Data Mapping and Translation

Maxa’s goal is to automate the complexity of data processing

to enable focus on valuable data-driven insights. This means

automation of the creation of Data Products through AI/ML

driven data transformation, data table mapping and schema

simplification. The Maxa Engine can then pre-calculate the

business logic, including applying AI/ML, so that the Data

Products are ready for consumption by the business through any

industry standard visualization tool such as PowerBI or Tableau.


• Integrated Crew Scheduling (Pairings

and Rostering), Tail Assignment, Network

Optimization and Schedule Building


• Motulus Integrated Crew Scheduling (MICS)

• Motulus Tail Assignment (MTA)

• Motulus Network Optimization (MNO)

For many airlines operating costs, fuel and crew costs form a

significant part of their cost base. The delivery of an efficient and

robust plan whilst continuing to guarantee an excellent customer

offering and employee satisfaction is critical to an airlines

success, The complexity of such a plan, and its importance to an

organisation makes creating schedules and operational plans

ideal candidates to be solved by optimization.

At Motulus.aero we enjoy solving the problems that haven’t been

solved before by deploying the next generation in optimization

products. By combining pioneering algorithms with the power of

cloud computing we are able to tackle these complex and large

scale problems.

Specialising in crew scheduling (pairing and roster production),

tail assignment and network optimization we help organisations

to reduce crew costs, increase aircraft and equipment

utilisation, reduce fuel and operational costs, improve revenue

opportunities, increase crew and colleague satisfactions, and

improve operational robustness.

Having deployed products to a number of industries Motulus had

an original mission in aviation to develop innovative products for

airline crew resource scheduling problems. Following successful

implementations with two European airlines the teams expertise

has now been stretched to solve network optimization and tail

assignment problems.










DIRECTORY

MRX Systems

NVable

QOCO Systems

Ramco Systems

W: www.mrxsys.com

T: +33 6 20 43 01 27

E: contact@mrxsys.com

Location: Luxembourg/Monaco

W: www.nvable.com

T: +44 141 280 0050

E: contact@nvable.com

Location: Glasgow, UK

W: www.qoco.aero

T: +358 10 501 4001

E: hello@qoco.aero

Location: Finland

W: www.ramco.com

T: +91 44 2235 4510

E: contact@ramco.com

Location: 21 offices worldwide


• Blue EYE, Blue MRO, Blue STOK


• Quotation & Invoicing

• Project Management & Reporting

• Work Report Automatic Generation

• eJobCard iPad App

• Logistics & Inventory Management


• ConNVerge for Aviation


• Electronic Techlog

• Electronic Forms (Assessments)

• Document Management

• Operational Analysis

• Station Operational Compliance

NAME OF PRODUCTS MARKETED

• MROTools.io, Aviadex.io


• Intelligent maintenance

• Data management and integrations

• Lean operations

• Digital tool management

• SaaS solutions


• Ramco Aviation M&E Solution, Ramco

Aviation MRO Solution, Ramco Anywhere

Apps, Ramco flyMORE



• Maintenance, Repair & Overhaul

• Mobility Solutions

TThe MRX Systems software solution is a fully-integrated digital

platform enabling aviation professionals to access real-time data

and take control over their fleet and their operations.

Blue EYE designed for CAMO management (including

eTechlog), this module enables you to keep track of the

maintenance status of your fleet (including scheduled and

unscheduled maintenance, AD, SB), send work orders to

maintenance centres and compile all history of parts, repairs,

findings in one unique environment.

Blue MRO designed for MRO management, this module enables

you to digitalize maintenance process from issuing quotations,

assigning jobs to technicians, reporting repairs and findings

until compiling all related paperwork into one exhaustive and

automatically-generated full work report.

Blue STOK enables you to link all your MRO centre operations

to the associated logistics through powerful features such as

demand planning, sourcing (purchases, exchanges, overhaul),

invoicing and inventory management.

Blue OPS designed for Air Operators, this module enables you

to manage all aspects of your operations. In one place, easily

manage flight schedules, create and edit flight plans, access an

updated database with all information about your crew, manage

crew status and planning and allocate team members and

resources to flights.

The concept behind our CoNVerge platform is simple. We believe

that businesses should have the flexibility to easily innovate and

add new applications to their toolbox, without being stifled by

legacy technology or a single technology brand.

CoNVerge is all about minimising risk, fuss and capital costs

and maximising efficiency. Provided as a service, it combines a

hosted environment and web portal with mobile applications

and data interfaces to virtually any system.

The platform is easily integrated into your existing business

systems and brings together the best tools to handle data

acquisition and data analysis — all on scalable infrastructure. Best

of all, we even take the day-to-day management off your hands.

Our CoNVerge platform is blazing a trail in the aviation sector.

In a hi-tech industry, where the stakes are even higher, longstanding

clients such as British Airways Cityflyer know they

can rely on NVable and our custom-designed software to make

things simple, safer, more secure and streamlined. We provide

airlines with technology solutions that reduce effort, improve

processes and produce useful information, with one simple goal

— to change things for the better.

Bring everything together and do IT better when you bring

onboard CoNVerge and NVable.

QOCO Systems Ltd helps the aviation industry to succeed in the

changing world by creating new ways to work, to communicate,

and to utilize data, having been a trusted partner of airlines,

MROs, and aircraft OEMs for over ten years.

QOCO Systems’ solutions provide significant improvements to

the industry’s complex processes. They enable our customers to

achieve more by doing less and to realize time-savings in labourintensive

tasks. They also bring visibility to customers’ operations

to support decision-making based on real-time information.

Solutions offered include the following SaaS solutions:

MROTools.io for tool management in aircraft maintenance,

Aviadex.io for intelligent integrations between collaborating

players in aviation. QOCO also provides a wide range of

consulting services for customers’ unique needs in the areas of

digitalization, process improvement, data analytics, and more.

All this is realized by the business’s team of professionals with

expertise in aviation and software development. Agility and

customer-centricity is built into QOCO’s way of working, which

allows them to quickly and cost-efficiently deliver solutions that

fulfill the customer’s real needs.

Ramco Systems offers Aviation Maintenance solutions on

premise and on cloud, with multi-tenant capability and nextgen

mobility for Airlines, Heli-Operators, MROs and Charter

operations. Its comprehensive scope spans the spectrum of

organizational needs, including Finance, HCM, Manufacturing,

Planning and Optimization, in one integrated platform.

Ramco Aviation’s latest Next-Gen digital technologies include:

Mobility Solutions: Ramco’s next-gen mobility solutions for

maintenance operations are available through an app ecosystem

wherein everybody involved can seamlessly execute critical

operations on the go, from anywhere, anytime; The BOTS Revolution:

Ramco intelligent CHATBOTS deliver parts data, manage AOGs,

and perform daily admin tasks for a more personalized and

immersive ERP experience; Hyper-Connected Ecosystem: B2B

integrations with AeroXchange, Gains, Logistics providers and OEMs

bringing Suppliers, Customers and Logistics providers together

on ONE platform

Ramco Series 5 reduces Turn Around Time (TAT) while

increasing operational performance and compliance through

user-friendly interfaces. Ramco has always been an innovator in

maintenance IT — enabling clients to focus more on businesscritical

activities, while the solution processes transactions and

decision support, based on intelligent rules. Powering 4000+

aircraft and 21,000+ end-users, Ramco is used by more than 75

operators world-wide.










DIRECTORY

REDiFly

ROTA.technology Inc.

Seabury Solutions

W: www.redifly.com

T: +41 43 555 31 65

E: las@redifly.com

Location: Switzerland (HQ), Ireland


• REDiFly Pilot Log

• REDiFly Tech Log

• REDiFly Cabin Log

• REDiFly Command (Ground System)

• REDiFly Core (Integration Module)


• Full Electronic Technical Logbook

• Digitization of paper process

• Data harvest, storage & analytics

• Maintenance and scheduling integration

• CAME & compliance support

• Defect management

REDiFly delivers a sleek and modern Electronic Technical Logbook.

We are an independent, data-driven company that offers bespoke

software solutions for the aviation industry. We provide a comprehensive

framework that can integrate with an airline’s current systems, including

MRO, flight scheduling, and crew management, amongst others.

What does REDiFly do? REDiFly works with the key people involved

in digitizing a client’s current paper-based aircraft technical logbook.

In doing so, the solution increases levels of safety and regulatory

compliance, streamlines flight-to-ground connectivity and enables

digital archives of secure and searchable aircraft records. REDiFly

provides a seamless intersection between flight operations and aircraft

maintenance to minimize communication errors while maximizing the

efficiency of daily operations.

W: rota.technology

T: +1 321 710 7682(ROTA)

E: info@rota.technology

Location: Melbourne, FL USA and global


• Consulting, MXF Software, PDS(Process

Development System) and

custom applications


• MRO IT Software Implementations

• MRO IT Software Upgrades

• MRO IT Software Support/Managed Services

• MX Long Range Planning

• MRO IT Custom Software Development

With MRO systems projects and support spanning both

the military and commercial markets ROTA brings proven

experience to all sides of aviation. Our team has been embedded

for years in the business functions we support. In both military

and commercial. Specializing in system implementations and

upgrades ROTA brings deep knowledge of aviation business

processes, integrated into custom built software, to provide not

only all testing documentation but also leave customers with a

full manual of SOPs moving forward. Aside from upgrades ROTA

has completed a number of data projects from cleaning up

aircraft configuration to system security overhauls. After these

upgrades or projects, training and ongoing admin support can

be provided for any MRO IT needs.

W: www.seaburysolutions.com

T: +353 860 621311

E: mkt@seaburysolutions.com

Locations: Ireland, Argentina, Australia,

Canada, Germany, Kenya, Korea, Netherlands,

Philippines, and the USA


• Alkym, EPAS, eAuthority


• Technical Operations

• CAMO

• MRO

• Performance Analytics

• Regulator Applications

Seabury Solutions is a leading global aviation software

development and consultancy company. It was established in

2002 and forms part of the Seabury Capital. Seabury Solutions

has built its reputation in the market by delivering industry

leading aviation IT solutions catering for some of the largest

airlines across the world, down to the smallest operators. We

have built upon decades’ of aviation expertise in-house, to

leverage this knowledge into a suite of products, that enhance

the decision making process for Airlines, Regulators and MROs.

With a truly global reach, the network of offices are located in

Argentina Australia, Canada, Germany Ireland, Kenya, Korea,

Netherlands, Philippines, and the USA. Our integrated aviation

software range from Maintenance Systems for Airlines & MROs,

Safety Management Software for Aviation Authorities and

a range of performance analysis tools within the Enterprise

Performance Analysis System (EPAS) Suite. The suite includes

modules for Route Profitability, Maintenance Performance,

Contract & Invoice Verification Budget Planning, Fuel Planning

and Distribution Channel Performance.

Webinars

eJournals

Software

Conferences

News

Advisory Unit


Simply email



What makes REDiFly different? It is an independent company that

applies a user-centric approach by working closely with customers

through the onboarding, trial and go-live phases of an implementation.

Its flexibility means that REDiFly adapts to a client’s current processes

rather than the other way around.

AIRCRAFT IT

MRO







www.aircraftIT.com


DIRECTORY

Swiss Aviation Software

TRAX

Ultramain

Webinars

eJournals

Software

Conferences

News

Advisory Unit


Simply email



AIRCRAFT IT

MRO

W: www.swiss-as.com

T: +41 61 582 72 94

E: marketing@swiss-as.com

Location: Basel, Switzerland; Miami, FL, USA;

Singapore; Tokyo, Japan


• AMOS


• Material Management

• Engineering

• Planning

• Production

• Maintenance Control

• Component Maintenance

• Commercial

• HR

• QA

• Financial Management

• Mobile suite

• Flight simulators

• Multi-entity functions

Swiss-AS positions itself not as a pure software house, but as a

company tightly linked to airline business. Being in touch with active

aircraft maintenance on a daily basis and therefore able to capture

MRO trends at a very early stage, Swiss AviationSoftware unites more

than 30 years of IT experience with profound MRO expertise and

offers its customers a functionally unsurpassed and technologically

state-of-the-art maintenance system. AMOS is a comprehensive,

fully-integrated software package that successfully manages the

maintenance, engineering and logistics requirements of modern

airlines and MRO providers by fulfilling demanding airworthiness

standards. To date, over 190 customers from all over the world steer

their maintenance activities with AMOS, which makes AMOS one of

the industry-leading MRO software solutions worldwide. The ever

growing ‘AMOS community’ ranges from pure operators, major

charter, regional and low-cost carriers up to large airline groups

and MRO providers — proof that AMOS is fit for any environment,

regardless of size or geographical origin.

W: www.trax.aero

T: +1 305.662.7400

E: sales@trax.aero

Location: Miami, FL, USA; West Sussex, UK; Tokyo,

Japan; Riyadh, Saudi Arabia

NAME OF PRODUCTS MARKETED

• eMRO

• eMobility


• Engineering & Planning

• Production & Shop

• Technical Records & Reliability

• TRAXDoc Document Control

• Supply Chain Management

• E-enabled Aircraft Capabilities

• Aircraft Mobility apps

• Maintenance Mobility apps

• Paperless Maintenance

• Warehouse Mobility apps

TRAX is the global leader in the aviation industry for MRO ERP

software, with over 200 airlines and MROs using their products.

TRAX has the most advanced maintenance software solutions

available for airlines and MROs worldwide with fleets consisting

of all types of aircraft. TRAX eMRO is a completely integrated

product, in addition, the eMobility suite offers a range of iOS

apps to provide mobile accessibility. Organizational efficiency

gains can be substantial when using TRAX eMRO and eMobility,

and ROI is quickly realized. TRAX maintains its advantage

over the competition by developing software that works for

customers through modern technology, world class support and

strong customer relationships.

W: www.ultramain.com

T: +1.505.828.9000

E: sales@ultramain.com

Location: Albuquerque, New Mexico, USA


• ULTRAMAIN® v9 M&E / MRO

• ULTRAMAIN Mobile Mechanic

• ULTRAMAIN Mobile Inventory

• ULTRAMAIN ELB

• ULTRAMAIN M&E / MRO: 31 modules

including: Configuration Management; Line/

Base Mx Planning; Line/ Base Mx Scheduling;

GATe; Quality Assurance; Asset Management



• MRO

• Military Maintenance

• Maintenance Planning & Scheduling

• Paperless Customer Care on Mobile Devices

• Electronic Technical Logbook

Ultramain Systems, Inc. develops M&E / MRO and ELB software

for the aviation industry and is the only aviation software

provider with customers running full, end-to-end paperless

operations from the cockpit to the ground.

ULTRAMAIN v9, featuring Mobile Mechanic and Mobile

Inventory enables real-time paperless data collection for the full

maintenance and inventory process. Combine ULTRAMAIN v9

with ULTRAMAIN ELB, the easy-to-use electronic logbook, and

the entire maintenance process becomes paperless. Contact us

to learn what you need to equip your organization with customer

mobile devices and see why elite aviation customers around the

world are choosing ULTRAMAIN to reduce costs and increase

aircraft up time.

www.aircraftIT.com








DIRECTORY

Veryon

Web Manuals International

Yonder

W: www.veryon.com

T: +1-800-747-4560

E: marketing@veryon.com

Location: USA, Canada, UK, India


• Veryon Tracking, Veryon Tracking+, Veryon

Diagnostics, Veryon Publications



• MRO Management

• Inventory Management

• Flight Operations

• Defect Analysis

• Guided Troubleshooting

• Technical Publications

Veryon is the leading provider of aviation software and

information services, supporting a global network of more

than 75,000 aircraft maintenance professionals and over 7,600

customers in nearly 150 countries worldwide. We help everyone

from airlines and MROs to rotary operators and OEMs get their

aircraft more uptime. Challenges like unscheduled repairs,

part availability, and excessive paperwork lead to too many

aircraft spending too much time on the ground. And that leads

to needless delays, endless back and forth, and lots of wasted

money. The key to more uptime is having a better technology

platform to manage everything from maintenance and

operations to manuals and diagnostics.

That’s why thousands of aircraft operators, 25% of the worldwide

commercial fleet, and over 100 OEMs all rely on Veryon. And

it’s why customers have been able to achieve an average 23%

improvement in aircraft downtime cost. Veryon. Let’s get

you more uptime.

W: www.webmanuals.aero

T: +46 (0)40 694 10 40

E: info@webmanuals.aero

Location: New York, San Diego, Singapore, Sydney

and Malmö, Sweden


• Web Manuals


• Monitoring

• Authoring

• Editing

• Publishing

• Distribution

Web Manuals is an all-in-one Document Management System

designed with the needs of aviation professionals at heart. This

revolutionary platform streamlines the entire documentation

process, from editing, reviewing, to distribution and monitoring,

saving you up to 80% of your time spent in the documentation

process. The cloud-based software not only simplifies the

documentation process but also eases the burden of regulatory

compliance through automated smart modules.

With Web Manuals, you can easily connect your documents

with regulations. Web Manuals is integrated with compliance

libraries worldwide, including EASA, FAA, CASA, OTAR, and

many other standard regulations. The system automatically

generates alerts to keep you updated about any changes. Stay

ahead of the game with an easy-to-update platform that ensures

you maintain compliance for every audit. By turning what was

initially a labor-intensive task into a seamless operation, Web

Manuals is undoubtedly pioneering the digitization, authoring,

and distribution of operational documentation.

The platform is more than just a tool — it’s a solution that allows

you to focus more on the manual content and spend less

time on editing details.Web Manuals is rapidly expanding its

global footprint. It has more than 650 customers and partners

worldwide, and offices in New York, San Diego, Singapore,

Sydney and Malmö, Sweden.

W: www.yonder.info

T: +41 43 215 27 94

E: contact@yonder.info

Location: Zurich, Switzerland


• Yonder


• Smart Documentation Management

• Knowledge Management System

• Workflow-based Content Distribution

• Compliance Tracking

• Content-based Learning

Smart, fast, reliable — Yonder empowers you to take the next step

in information management. Yonder leverages the full potential of

digitalization by offering you a solution built around dynamic content

rather than static documents, creating a modern, user-centric

experience. As well as providing intelligent solutions for operations

manuals, guidelines, regulations, and standards. Yonder brings

operations manuals and aircraft manufacturer documents together

in one place. The solution’s smart documents make life much easier

for aircrews and ground staff alike: Dynamic content: Moving beyond

PDFs — Yonder is a digital solution that works with dynamic content, not

static documents. Create user-specific profiles to make sure your staff

always get the right information at the right time. Personalized change

updates: Let specific user groups know an update has been made as

soon as it is effective — and even ask for a read receipt if required. Native

offline app: all your content available anytime, anywhere.

But Yonder has many advantages for document managers too:

Smart workflows: Revision- and document-specific workflows enable

authorized users to trigger, discuss, check and approve changes

effortlessly in fully-integrated solution. Automate manufacturer

revisions: Manuals from Airbus, Boeing, Embraer and other OEMs can

be imported and revised automatically — even when they’ve been

customized by the operator. Compliance connector: Content can be

linked with the underlying regulations and standards (FAA, IOSA, EASA,

etc.). That way, a workflow is automatically triggered whenever these

change, ensuring full compliance by customers at all times.

Webinars

eJournals

Software

Conferences

News

Advisory Unit


Simply email



AIRCRAFT IT

MRO







www.aircraftIT.com





17th & 18th June 2025














Aircraft IT MRO V14.1 Q1 2025

Transform your PDFs into Flipbooks and boost your revenue!

Delete template?

Save as template ?