Aircraft IT MRO V12.3 Q3 2023

CASE STUDIES: CONDOR • SAS • TUI AIRLINE • AIR FRANCE-KLM WHITE PAPER: EXSYN • LUFTHANSA SYSTEMS NEWS UPDATES

AUTUMN 2023 • V12.3

Condor implements a data transfer solution

Managing Rolls-Royce Trent 7000 engines for optimum time on wing

SAS MAINTENANCE GOES PAPERLESS

The benefits gained from an eTechLog

TUI’S DIGITAL TRANSFORMATION

As part of a new digital ecosystem

AIR FRANCE-KLM CHOOSE ONE SOLUTION

Bringing multiple AOCs together

LEVERAGING DATA FOR SUCCESS

Preparing to get the best from data

DEVELOPING A DIGITAL TWIN: The story behind a new technology

WHAT CAN IT DO: QOCO SYSTEMS VENDOR JOB CARDS: WEB MANUALS • SWISS-AS • QOCO • DENT & BUCKLE • 2MORO • FLYDOCS

Aviation Data Exchange as a Service

How Aviadex.io is changing the industry?

For OEMs

Automated data feed of all

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For engine MROs

and lessors

Engine log transfer

automation for reduced TAT

For airframe MROs

Airline work package

automation for improved

planning and reduced capacity

waste

For airlines

Utilization of M&E/MRO

system data for optimized

asset usage and processes

Data access

-Connects airline systems with

their partners

-Validates data quality with

business logic rules

Request a demo

For more information on our solutions, visit: www.qoco.aero (+358) 105 014 001 hello@qoco.aero

AIRCRAFT IT MRO: WELCOME

COMMENT

Aircraft IT MRO: Expert comment and real-life

cases about the latest development in software

solutions for MRO and Engineering

AIRCRAFT IT MRO

Publisher/Editor

Ed Haskey

E-mail: ed.haskey@aircraftit.com

Telephone: +44 1273 454 235

Website: www.aircraftIT.com

Chief Operating Officer

Scott Leslie

E-mail: scott.leslie@aircraftit.com

Copy Editor/Contributor

John Hancock

E-mail: john@aircraftit.com

Magazine Production

Dean Cook

E-mail: deancook@magazineproduction.com

AircraftIT MRO is published bi-monthly and is an

affiliate of Aircraft Commerce and part of the

AviationNextGen Ltd group. The entire contents

within this publication © Copyright 2023

AviationNextGen Ltd an independent publication

and not affiliated with any of the IT vendors or

suppliers. Content may not be reproduced without

the strict written agreement of the publisher.

The views and opinions expressed in this

publication are the views of the authors and do not

necessarily reflect the views or policies of their

companies or of the publisher. The publisher does

not guarantee the source, originality, accuracy,

completeness or reliability of any statement,

information, data, finding, interpretation, advice,

opinion, or view presented.

Our themes for this issue are, more or less,

going paperless, going digital and

leveraging data for value. All familiar ideas

to readers but, in this issue, we’ll be

exploring how to get the best from those ideas and

what users will need to do in order to gain value

from them.

There is a great case study from SAS about how

their adoption of a state-of-the-art electronic log

book not only improved reporting but also revealed

new opportunities to save time and money with a

paperless and digital solution. From TUI, we read

how they have taken their engineering activities not

only from paper based to digital but also embracing

a new digital ecosystem that serves many of the

airline’s needs. Everything built today will have a vast

array of sensors constantly collecting condition data

but for that data to be of any use, it will need to be

sent to where it can be interpreted. Condor has a

new fleet of aircraft using the latest Rolls-Royce

engines that generate huge quantities of data and

the article is about the solution they have adopted to

get the data to the OEM and to get back from the

OEM critical performance and action information. Air

France-KLM operates several AOCs across the group

and wanted to bring all of the MRO functions

together. This case study tells the story of that

WORDS: ED HASKEY

project from the earliest days, to the present and on

to the future with the benefits that have been

gained.

As well as case studies, there are also informative

white papers in this issue. Sander de Bree of EXSYN

Aviation Solutions takes us through the preparation

for, the process of and requirements for managing

aircraft data before, during and after a digital

transformation journey. And we step into the world

of digital twins with Priscila Monroy at Lufthansa

Systems when she walks readers through the use

cases for, the processes that were gone through plus

the factors that had to be considered when

developing a digital twin. And, of course, we have

the regular columns from Henrik Ollus, on getting

the best value from data, and Allan Bachan, on

choosing the most suitable IT for an upgrade.

As usual, it wouldn’t be Aircraft IT without the

vendors and there are more vendors than ever in

every issue, including: Vendor Job Cards from Web

Manuals, Swiss AviationSoftware, QOCO Systems,

dent and buckle, 2MoRO and flydocs. Add to that

our regular round-up of news and technology

developments and the comprehensive ‘MRO

Software Directory’ and you have Aircraft IT MRO: if

it’s information about aviation IT solutions that you

want, you’ll find what you need here.

AIRCRAFT IT MRO • AUTUMN 2023 • 3

AIRCRAFT IT MRO: V12.3

CONTENTS

06 Latest News and Technology

updates

Keep up to date with the changing world of IT.

36 CASE STUDY: Getting the best

from new engines at Condor

Nicolas Schneider, AMOS Administrator &

Dr. Almut von Schneidemesser, Senior Manager

for Aircraft Communications IT, both at Condor,

share an IT implementation

An engine management & data transmission

solution to get the full benefit of Rolls-Royce

Trent 7000 engines.

42 VENDOR JOB CARD:

Web Manuals

In the first Q&A piece, Julia Larsson, Director of

Operations EMEA at Web Manuals, completes her

‘Job Card’ for Aircraft IT.

44 CASE STUDY: Achieving IT

process continuity in Air France

Industries and KLM Engineering

& Maintenance

Anne-Laure Propper, Olivier Demède & Arjan

Otten share managing multiple maintenance

organizations in one MRO system

Managing multiple AOCs with different

maintenance processes and systems, in one

solution.

50 VENDOR JOB CARD: QOCO

Systems

In the next Q&A piece, Ilari Neitola, CEO and

Founder of QOCO, completes his ‘Job Card’ for

Aircraft IT.

52 WHITE PAPER: Leveraging data for

digital aviation success

Sander de Bree, Founder & CEO, EXSYN Aviation

Solutions

To use data properly you must first prepare.

58 VENDOR JOB CARD: dent & buckle

In another Q&A piece, Michał Schutty CEO

at dent & buckle, completes his Job Card for

Aircraft IT.

60 CASE STUDY: SAS’s journey to

paperless maintenance

Yuliya Kornyeva, Maintenance Data Analyst and

Dlovan Sandi, ELB Digital Service Owner, both at

SAS — Scandinavian Airlines, and Rob Saunders,

Director of Business Development of the

Electronic Log Book at Ultramain Systems, share

SAS’s transition to an electronic and paperless

ELB solution

SAS’s transition from a paper-based technical log

book and maintenance alerting system to a fully

digital system, and the benefits gained from that.

70 VENDOR JOB CARD: 2MoRO

In this Q&A piece, Marc SISTIAGA, Head of

Aero-Webb Offer, 2MoRO, completes his ‘Job

Card’ for Aircraft IT.

72 WHITE PAPER: Lufthansa Systems

develops a digital twin concept for

aviation

Priscila Monroy, Junior Consultant at Lufthansa

Systems shares the process that created this

exciting new technology

The story of how a revolutionary new technology

was developed and what it will do for users.

78 VENDOR JOB CARD: Swiss

AviationSoftware

In a further Q&A piece, Kevork Agopian, Head of

Marketing & Sales at Swiss AviationSoftware,

completes his ‘Job Card’ for Aircraft IT.

80 CASE STUDY: Digital

transformation at TUI

Niklas Kropp, Programme & Projects Manager

E&M at TUI Airlines, describes a journey to a

digital system in a data driven ecosystem

A case study from TUI Airlines on Digital

Transformation of the Engineering and Maintenance

organization using Lufthansa Technics new digital

ecosystem including AMOS, AVIATAR and flydocs.

88 HOW I SEE IT: Upgrading IT

Allan Bachan, VP, Managing Director,

MRO Operations, ICF

A valuable guide to the options available when

considering IT modernization, and how to

determine which might best suit your business.

90 VENDOR JOB CARD: flydocs

In the final Q&A piece Lee Smith, Senior Technical

Manager, flydocs, completes his ‘Job Card’ for

Aircraft IT.

92 WHAT IT CAN DO: Getting the

best value from data

Henrik Ollus, VP of Aviation Data Exchange

Business at QOCO Systems Ltd.

There’s plenty of data around but good structures

and processes will ensure that its value is fully

realized and applied.

94 MRO Software directory

A detailed look at the world’s leading MRO IT

systems.


NEWS & TECHNOLOGY


New vendors join Aircraft IT

We are pleased to welcome four new vendors: Ecmanage, Motulus, IBM

Maximo and Infosys. Announcing the new panel members, Aircraft IT COO,

Scott Leslie stated, “Our new members will add significant value to Aircraft IT

and we look forward to their future contributions.”

Ecmanage is a wardrobe mangement system

for aviation companies and airlines to control the

complete ordering process of workwear, personal

protective equipment (PPE) and/or tools.

Ecmanage takes the stress out of obtaining and delivering workwear and PPE

for your company and customers. In addition, it can be as simple as you like,

and can be extensively customized to your needs. Many customers have

chosen Ecmanage, such as the Royal Dutch Airlines, Brussels Airlines,

Eurowings and Keulen-Bonn Airport.The main reason that these parties have

chosen Ecmanage is the security of the system. Ecmanage is ISO 27001 and

NEN 7510 certified.

Infosys Aerospace and Defense offers predictive asset

maintenance solutions to enhance the airworthiness of

aircraft with a patented knowledge system to digitize

structural repair manuals with aircraft and component maintenance manuals.

Infosys Aerospace and Defense’s knowledge engines simplify data

interpretation for maintenance and repair of structures and components while

the Asset Genome solution unifies data across operations, including

performance data, fuel consumption, and wear-and-tear. It combines data from

aircraft health monitoring systems, inspection reports, and MRO records to

identify issues.

At Motulus.aero they enjoy solving new

problems. By combining algorithms with cloud

computing they are able to tackle complex and

large-scale problems. Specializing in crew scheduling, tail assignment and

network optimization Motulus.aero helps organizations to: reduce crew costs,

increase aircraft and equipment utilization, reduce fuel and operational costs,

improve revenue opportunities, increase crew and colleague satisfactions, and

improve operational robustness.

IBM Maximo® for Aviation (MfA) is an

Enterprise Asset Management solution designed

to manage the lifecycle of aircraft and associated

equipment. It empowers aviation companies to streamline the scheduling and

management of aircraft maintenance, ensuring regulatory compliance,

minimizing aircraft downtime, boosting flight availability and extending the

lifespan of critical components such as airframes and engines.

Time to upgrade

Does your current software

drive efficiency, or obstruct it?

Perhaps it’s time to consider a new solution…

ENVISION and its mobile apps combine intuitive user-interfaces

with streamlined workflows to help your teams work faster

and more effectively.

t t t

AIRWORTHINESS

MAINTENANCE

FLIGHT OPS

The time saved on day-to-day tasks coupled with efficiencies

gained from intelligent planning and analytics, allow you to

increase profitability across your operations.

So if you’re ready for an upgrade, why not discover

what ENVISION could do for you

RUSADA.COM

NEWS & TECHNOLOGY

PLAY Airlines selects KeepFlying® Fin Twin AI Platform

In early September 2023, PLAY

Airlines announced that it has

selected the KeepFlying® FinTwin®

platform to enable Artificial

Intelligence and Machine Learning

technology inside the airline’s

Inventory Management department.

Providing an always enabled

Material Control platform, monitoring

minimum, maximum and safety

stock levels is managed with

economic order quantity calculation

to ensure that operational demand

satisfaction of aircraft spares is met,

with an eye on the commercial impact

of holding stock of a given set of

parts. In addition, the platform offers

Vendor Rating and Service Level

Agreement monitoring, to ensure that

third-party vendors maintain

promised service levels.

The platform also includes AOG

risk analysis, considering the current

supply chain status, stock levels,

vendor performance and current

operational plan, to highlight aircraft

which are at risk of AOG, factoring in

the demand profile of a specific set of

components.

“This partnership with PLAY aligns

with our mission to deliver the very

best of Artificially Intelligent and

Machine Learned systems. Together,

we will deliver emergent technologies

such as Large Language Models

(LLMs) and Generative Pre-trained

Transformers (GPT) into PLAY, to

deliver explainable AI models that

deliver tangible ROIs inside one of the

most regulatory complex industries.”

Said Sriram Haran, CEO of

KeepFlying®.

“The partnership between

KeepFlying® and PLAY Airlines

creates an exciting opportunity for

both of our companies to accelerate

the adoption of AI inside the aviation

market. PLAY Airlines is always

looking for opportunities to innovate

and the Fin Twin platform will drive

value into our supply chain processes

and deliver efficiencies at scale that

are challenging to implement without

the use of AI”, said Andri Geir

Eyjólfsson, Executive Director of

Operations / Deputy Chief Operating

Officer at PLAY Airlines.

KeepFlying®: KeepFlying® has been

a leader in the delivery of AI and ML

solutions since 2020. With a

commitment to delivering the very

best solutions utilizing the recent

explosion in AI enabled technology,

the company serves Operators,

Lessors, Asset Owners and MRO

Facilities worldwide.

PLAY Airlines: PLAY is an Icelandic

low-cost airline offering flights to

popular destinations in a costefficient

manner. Founded in

Reykjavík in 2019 by a management

team with significant experience in

the aviation industry, the company

has capitalized on the recent fastdeveloping

and changing market to

see impressive growth.


NEWS & TECHNOLOGY

Compass Cargo Airlines and Astral Aviation choose OASES

In mid-July 2023, OASES, a leading provider of

aviation maintenance software solutions, was

pleased to announce the successful acquisition of

two new customers, Compass Cargo Airlines and

Astral Aviation. These partnerships mark significant

milestones for OASES, as the company expands its

global presence and strengthens its position in the

aviation industry.

Compass Cargo Airlines, a Bulgarian cargo airline

founded in 2021, has recently commenced

operations with a fleet of four Boeing 737-800

Freighters. As part of their commitment to

excellence in aircraft maintenance, Compass Cargo

Airlines has chosen OASES’ comprehensive suite of

products, including CAMO, Materials, Line

Maintenance, and the OASES Mobile app. With the

implementation of OASES software, Compass Cargo

Airlines aims to optimize maintenance processes and

enhance operational efficiency. OASES is proud to

support the fledgling business as they establish

themselves in the industry and continue their

ambitious growth plans, including the expansion into

long-haul operations.

Astral Aviation, an all-cargo airline based in

Nairobi, Kenya, and established 23 years ago, has

selected OASES as their trusted partner for their

maintenance, repair, and overhaul (MRO) operations.

Operating a fleet of 14 Freighters, including Boeing

747, 757, 767, and 727, Astral Aviation has established

a strong presence across Africa, the Middle East,

Asia, and Europe. With the implementation of

OASES CAMO, Materials, Line Maintenance, and

OASES Mobile, Astral Aviation aims to streamline

their maintenance activities, improve aircraft

availability, and ensure regulatory compliance. The

team at OASES is thrilled to collaborate with Astral

Aviation and provide them with the tools they need

to maintain their fleet at the highest standards of

safety and reliability.

“We are delighted to welcome Compass Cargo

Airlines and Astral Aviation to the OASES family,”

said Saidhar Pathigari, OASES Vice President for

New Business. “These partnerships signify our

commitment to delivering world-class aviation

maintenance software solutions that meet the

unique requirements of each of our clients. We’re

confident that OASES software will empower

Compass Cargo Airlines and Astral Aviation to

optimise their maintenance processes, reduce costs,

and ensure maximum aircraft uptime. We look

forward to working closely with both companies to

support their long-term success.”

OASES’ cutting-edge software solutions have

gained recognition worldwide for their scalability

and flexibility providing airlines, CAMOs and MRO

organizations with a comprehensive suite of tools to

manage their maintenance operations seamlessly.

OLATU® is the interactive

training platform to acquire

knowledge and skills in aircraft

fleet management, logistics,

maintenance, and more...

Practice business scenarios

using a real Maintenance &

Logistics Information System,

Aero-Webb®

www.2moro.com | 2moro.sales@2moro.fr

2MoRO Aircraft IT0823.indd 1 AIRCRAFT IT MRO • AUTUMN 2023 • 10

18/08/2023 17:21:48

NEWS & TECHNOLOGY

Veryon expands its portfolio

of industry-leading solutions

with acquisition of Rusada

In early October 2023, Veryon, a leading provider of information services and

software solutions for the aviation industry, announced its acquisition of

Rusada, a prominent player in the aviation maintenance management software

industry since 1987. This strategic move solidifies Veryon’s commitment to

innovation while strengthening its position as a trusted aviation management

software market leader.

“We are thrilled to welcome Rusada to the Veryon family,” said Norman Happ,

Chief Executive Officer for Veryon. “The combined power of our teams, the

expanded range of products, and our robust customer base will enable Veryon to

serve aviation operators of all sizes around the world.”

“This acquisition allows us to become part of the leading aviation platform and

diversify and expand our market presence across the industry,” said Julian

Stourton, Chief Executive Officer for Rusada. “We are confident that together is a

way for our team to continue to be a leading-edge provider of aviation software.”

Rusada’s software is used by nearly 100 customers that operate over 2,000

aircraft collectively. With the completion of this acquisition, Veryon gains access to

Rusada’s extensive expertise, advanced technology, and global customer base

from every corner of the industry, including commercial, charter, business, military,

and government operations. Envision, the company’s key solution is a single hub

for managing airworthiness, maintenance, and flight operations. These combined

companies will provide aircraft operators with unparalleled features, including

asset management, maintenance planning, supply chain optimization, compliance

monitoring, and data analytics.

Veryon and Rusada customers can continue to expect uninterrupted 24/7/365

support and ongoing product enhancements. The acquisition will allow both

companies the ability to offer a wider selection of solutions while maintaining the

trusted reputation and brand attributes of both providers.

Read the full story on Aircraft IT Website

Innovation

driven by

inclusion

Our teams are united in pushing the boundaries

of imagination and excellence. Join us.

boeing.com/careers

Boeing is an Equal Opportunity Employer. Employment decisions

are made without regard to race, color, religion, national origin,

gender, sexual orientation, gender identity, age, physical or mental

disability, genetic factors, military/veteran status or other

characteristics protected by law.


NEWS & TECHNOLOGY

flydocs appoints Savas Toplama as new Chief Commercial Officer to

drive growth strategy

At the beginning of July 2023

flydocs, a leading asset

management solution provider for

the aviation industry, was pleased to

announce the appointment of Savas

Toplama as its new Chief

Commercial Officer (CCO). With

extensive experience in the aviation

industry, Savas will be responsible for

accelerating flydocs’ global

commercial strategy and driving

business growth.

He brings a wealth of knowledge

and a proven track record of success

in aircraft operations, business

development and technology

strategy with over 17 years of

experience across aviation and

professional services. He will be

succeeding and collaborating with

John Bowell who was the company’s

first CCO, and an instrumental figure

in elevating flydocs’ commercial

strategy through marketing, business

development and customer success

activities to drive business growth

and market share which positioned

flydocs as a leader in the digital asset

management space.

In his new role as CCO, Savas will

lead flydocs’ Commercial and

Marketing team, focusing on

strengthening customer relationships,

identifying growth opportunities, and

delivering innovative solutions that

meet the evolving digital needs of

the aviation industry. With his deep

understanding of the market and

passion for customer-centric

strategies, Savas will work closely

with the flydocs’ Leadership team to

execute the company’s ambitious

vision and further establish its

position as a preferred partner in

aviation digital asset management.

“We are delighted to welcome

Savas to our leadership team,” said

André Fischer, Chief Executive

Officer (CEO) of flydocs. “His

extensive leadership skills, vast

international industry experience and

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NEWS & TECHNOLOGY

energy make him the ideal candidate

to help us accelerate our commercial

strategy and meet our growth OKRs

[Objectives and Key Results]. He has

the unique lens of understanding

both the operational and commercial

elements of our industry which will

undoubtedly make a lasting impact

on our agile organization Building on

from the wonderful work that John

did, we are confident that his insights

and expertise will enable flydocs to

forge stronger partnerships, expand

our global footprint, and deliver

unparalleled value to our customers.”

Commenting on his appointment,

Savas said: “I am honored to join

flydocs, a company known for its

commitment to innovation and

excellence in supporting the digital

transformation of the aviation

industry. I look forward to working

closely with the outstanding team at

flydocs to capitalise on new growth

opportunities, deepen customer

relationships, and strengthen our

position as a market leader. Together,

we will continue to drive

advancements in digital asset

management and deliver exceptional

value to our customers.”

Savas holds an MBA from the

Frankfurt School of Finance &

Management along with several

certifications in leadership, project

management and Scrum.

flydocs: flydocs is an asset

management solution provider with

the aviation industry’s most

comprehensive solution for creating

value out of aircraft maintenance

data. We offer the tools and expertise

that allow all industry stakeholders to

drive sustainable innovation to help

build the future of the commercial

aviation asset lifecycle. Recognized

as a global leader in digital records

management, flydocs was founded in

2007 and is 100% owned by

Lufthansa Technik. With over 300

employees in multiple locations

spread across the globe, flydocs is

trusted by over 75 airlines, lessors,

and MROs to deliver measurable

long-term operational and cost

efficiencies.

Dent and buckle’s integration

with Ultramain eTechlog

Dent & buckle is currently integrating with Ultramain eTechlog for Cathay

Pacific’s fleet. This integration will benefit users in two key ways…

Efficient maintenance: engineers will have a unified platform for streamlining

the process of raising a techlog and at the same time recording / updating

structural defects in the dent & buckle chart without re-typing defect details,

helping to reduce downtime and improving aircraft availability.

Data-driven decisions: Ultramain eTechlog’s analytics will empower users to

make informed decisions, optimizing operations and enhancing safety.


NEWS & TECHNOLOGY

only supplier of 2 MRO

‘best of breed’ plus

flydocs appoints Naveen Mangle

as new Chief Digital and

Technology Officer to accelerate

innovation efforts

Offering DigiPLAN, DigiREPORTS, Analytics and

B2B for DigiMAINT and WebPMI MRO systems.

Our DigiDOC CMS is agnostic

of MRO with proven integration

with any competitors’ system,

in addition to our own.

iSPEC2200, S1000D, DITA, SPEC2000, SPEC2300

At the beginning of July 2023

flydocs, a leading asset management

solution provider for the aviation

industry, was thrilled to announce the

appointment of Naveen Mangle as its

new Chief Digital and Technology

Officer (CDTO). With a distinguished

background in technology leadership

and a passion for driving digital

transformation, Naveen will play a

pivotal role in advancing flydocs’

technological capabilities and

propelling the company’s innovation

strategy.

Naveen is an award-winning CDTO

who brings over two decades of

diverse experience in strategic,

leadership and technology roles

working across cultures and markets

of USA, Singapore, UK and India. He

has a proven track record in building

large-scale enterprise scalable

products while fostering relationships

with cross-functional teams, CXO,

marquee investors and customers. He

brings extensive experience in the

aviation and technology sectors in

delivering cutting-edge innovative

solutions with a strong emphasis on

driving digital excellence.

In the role of Chief Digital and

Technology Officer, and as a member

of the flydocs Leadership team,

Naveen will lead flydocs’ Product

Naveen Mangle

Innovation teams to shape the

company’s technological vision and

strategy. By leveraging emerging

technologies, he will also be

responsible for driving innovation,

enhancing product offerings, and

delivering cutting-edge solutions that

meet the growing needs of flydocs’

global customers.

Commenting on the appointment,

flydocs CEO André Fischer said: “We

are delighted to welcome Naveen to

the flydocs leadership team as a


NEWS & TECHNOLOGY

valued partner. Very quickly, Naveen

showed us how he is a multifaceted,

tech-driven value integrator who

consistently drives digital and business

transformation whilst mitigating

technology risks. As we pivot our

strategy to be more product-led, I

must say his extensive experience and

forward-thinking mindset make him a

perfect choice to lead our technology

initiatives to drive our industry’s digital

transformation. We are confident that

Naveen’s expertise will enable flydocs

to remain at the forefront of

technological innovation in digital

asset management in the aviation

industry.”

Speaking on his appointment,

Naveen stated: “I am honoured to join

flydocs, a company renowned for its

enhanced products and incredible

people supporting their customers at

all times. I look forward to

collaborating with the talented teams

at flydocs to accelerate innovation,

enhance our technology stack, and

deliver exceptional value to our

customers. Together, we will continue

to revolutionise the aviation industry

and propel flydocs to new heights.”

Naveen is also a CIO 100 Game

Changer Award and IDC Insights

Award winner, eminent speaker and

mentor. He holds a PG Program in

Artificial Intelligence and Machine

Learning and an MBA degree in

International Business.


Dent & buckle’s web app

new user interface

Dent & Buckle launches its new user

interface, designed with aircraft

engineers in mind. The updated

interface offers enhanced usability,

improved intuitiveness, and promises

to further optimize the workflow of

valued engineers. With this userfriendly

interface, dent & buckle aims

to simplify complex tasks, streamline

maintenance processes, and ultimately

empower aircraft engineers to work

more efficiently and effectively.

Key Features

Simplified navigation: The new

interface offers an intuitive and

user-friendly design, making it easy for

users to access critical information and

perform tasks effortlessly.

Data insights: The interface provides

access to enhanced data analytics,

empowering data-driven decisions for

improved efficiency.

Real-time updates: Stay informed with

real-time updates and notifications,

ensuring that you are always in the

know about important developments.


NEWS & TECHNOLOGY

AMOSeTL goes live

Streamlining aviation maintenance and

operations with seamless eTechlog

integration in AMOS 23.6

Around two years ago, Swiss-AS initiated its

AMOSeTL project, and the first line of code was

written in November 2021. In mid-July 2023,

Swiss-AS was pleased to announce a major

milestone: the release of AMOSeTL in AMOS version

23.6 ready for productive use. They were also thrilled

to share that SunExpress, one of Swiss-AS’s

esteemed funding customers, is scheduled to go live

with AMOSeTL in October 2023, marking the first

productive implementation of this innovative

solution.

AMOSeTL represents the culmination of extensive

research, development, and dedication to delivering

a mature and functionally advanced product. The

strong traction and interest received from within the

aviation industry confirms that Swiss-AS are on the

right track and are confident that this first

implementation will showcase the full potential of

AMOSeTL and further solidify its reputation as an

industry-leading solution.

SunExpress will complete the final phase of the

“Paperless Aircraft Maintenance Operations Project”

with the use of AMOSeTL, as it will ultimately replace

the paper-based Technical Log System. SunExpress

is the first airline to implement paperless aircraft

maintenance in Türkiye and one of the few airlines to

do so worldwide. The airline is constantly improving

its processes for greater efficiency and sustainability.

AMOSeTL: redefining integration

One of the key selling points of AMOSeTL lies in its

unique integration capabilities. Unlike other

solutions, AMOSeTL eliminates the complexities and

costs associated with configuring complex

interfaces. The streamlined approach offers a

plug-and-play integration experience that is

unparalleled in the industry. By leveraging

AMOSeTL’s pre-built integration capabilities, AMOS

customers can enjoy a seamless and successful

deployment, saving valuable time and resources.

“The system is one of the biggest advances

in Line Maintenance, Engineering and Operations

that I have ever encountered.”

Andy Pyett, Line Maintenance Control

British Airways CityFlyer


NEWS & TECHNOLOGY

Concrete Examples of

Seamless Integration:

• When a pilot opens a PIREP,

AMOSeTL instantly

generates a workorder in

AMOS;

• Defect closures or deferrals

by maintenance are

automatically synchronized

with AMOS, providing

real-time updates.

Furthermore, it offers a

two-way communication,

ensuring seamless integration

across the whole product suite.

Indeed, closing a workorder

from AMOSmobile/EXEC or

AMOS will update AMOSeTL in

less than a second. Pilots,

mechanics, cabin crew, and

back-office staff will always

have the most up-to-date data

at their fingertips whenever

connectivity is available.

Additionally, AMOSeTL

seamlessly works offline for several legs, automatically pushing data to AMOS as

soon as it is back online.

As Swiss-AS moves forward with the funding and new customers, their

product roadmap is focused on continuous improvement, with regular updates

and enhancements planned to ensure that AMOSeTL remains the natural choice

for an AMOS customer looking for an electronic technical logbook.

M3 PLATFORM

Device management is complex, M3 Solutions makes it simple.

Bring your fleet of devices together with one

platform for a holistic IT solution to ensure all

your mission critical tools remain up-to-date,

compliant, certified, and ready for business.

Output42 Cabin Survey

integration with AMOS for Volotea

Output 42 was excited to announce that their software product, Cabin Survey,

is currently being implemented at Volotea and seamlessly integrates with their

AMOS maintenance system. This integration enhances Volotea’s maintenance

capabilities and offers a more efficient and streamlined approach to managing

their aircraft cabins. Output42 looks forward to continuing the collaboration and

providing innovative solutions for the aviation industry.


Synchronicity across

all devices

www.m3-solutions.net

Increase operational

efficiency

Maximize device

readiness

NEWS & TECHNOLOGY

AAR names Andrew Schmidt Senior

Vice President of AAR Digital Services and Trax

In mid-July 2023, AAR CORP., a

leading provider of aviation services

to commercial and government

operators, MROs, and OEMs, named

Andrew Schmidt its Senior Vice

President of AAR Digital Services and

Trax.

Schmidt will work closely with the

Trax founders and their leadership

team to scale the Trax business by

growing the customer base, enhancing

customer support, and expanding

product offerings through digital

innovation. He will help to execute the

company’s strategy for Trax, which

includes building a foundation for a

new parts ecosystem in coordination

with AAR and parts suppliers and

more broadly incorporating AI into

Trax’s offerings.

Schmidt brings more than 30 years

of experience across aviation, finance,

and digital solutions, including serving

as AAR’s Senior Vice President of

Intelligent Solutions from 2011 to 2018.

Under Schmidt’s leadership, AAR

acquired and integrated Airinmar® and

launched PAARTSTM Store, bringing

the Company’s parts sales online to

increase revenue and expand product

reach to additional customers. In

addition to AAR, Schmidt held various

other senior-level roles, including with

Seabury Capital, Macquarie Capital’s

Aviation and Aerospace Investments,

and Oliver Wyman.

“Opportunities exist to more rapidly

deploy Trax’s entire portfolio of

products and services for existing and

new customers to realize operating

efficiencies and productivity

improvements in their workforces. We

are determined to leverage Trax’s

position in the mobile software market

and expand it to encompass

autonomous enterprise solutions,” said

Schmidt. “I am excited to work with

the Trax team to execute our shared

vision.”

“Andy has been involved in our

relationship with Trax since the

Andrew Schmidt

beginning and recognizes the

opportunities that exist to strengthen


NEWS & TECHNOLOGY

Trax’s foundation and potentially

facilitate AAR’s investments in other

complementary digital applications

and businesses,” said John M. Holmes,

AAR’s Chairman, President and CEO.

“We are excited about his support to

grow the Trax business and position

AAR’s existing digital services for even

greater commercial success.”

AAR: AAR is a global aerospace

and defense aftermarket solutions

company with operations in over 20

countries. Headquartered in the

Chicago area, AAR supports

commercial and government

customers through two operating

segments: Aviation Services and

Expeditionary Services. AAR’s Aviation

Services include Parts Supply; OEM

Solutions; Integrated Solutions; and

Maintenance, Repair, and Overhaul

(MRO) Services. AAR’s Expeditionary

Services include Mobility Systems

operations. Additional information can

be found at aarcorp.com.

TRAX: TRAX, a wholly owned

subsidiary of AAR, provides

comprehensive software solutions

designed to manage all aspects of

aircraft maintenance. TRAX is the

premier provider of aviation

maintenance mobile and cloud

products in the global market today.

TRAX products support digital

signatures, paperless working

including Workpacks and manuals,

RFID-capability for logistics, Biometric

security, offline capability for its suite

of mobile apps, web-based

applications, and the ability for users

to work anywhere with easy access to

real-time information.

Output42’s data migration for Sri

Lankan Airline’s AMOS system

DocuNet

DocuNet for

Engineering

by Vistair

Output42 is proud to be the trusted partner for Sri Lankan Airlines for data

migration to AMOS. The software vendor’s in-house developed migration

automation tools have revolutionized the process by speeding up Amos

migration by an impressive 60% compared to traditional methods. Not only does

it significantly reduce migration time, it also ensures very predictable ‘go live’

procedures. Output42 is committed to delivering cutting-edge solutions that

enhance efficiency and reliability in the aviation sector.

KEEP UP WITH IT

DEVELOPMENTS

SUBSCRIBE HERE FOR FREE…

Simplicity, speed and seamless operations in

aviation engineering. Saving time and scaling teams.

DocuNet is the most complete digital Document Management

System providing a powerful digital platform for aviation engineers

to interact with critical information, quickly and seamlessly,

using the latest handheld tech.

Reduce aircraft turnaround time, increase operational agility

and drive team effectiveness.

vistair.com/docunet-engineering


NEWS & TECHNOLOGY

IHI transition to paperless

maintenance with Rusada’s

ENVISION

V2500-E5 Engine

Japanese aircraft engine manufacturer and maintenance provider

IHI, completed its deployment of Rusada’s ENVISION software in

mid-July 2023, transitioning to paperless MRO in the process.

IHI’s Life Cycle Solution Division, Aero Engine, Space &

Defence Business Area, headquartered in Tokyo, focuses on the

maintenance of V2500, GEnx, CF34, and PW1100G-JM engine

components. Previously its maintenance teams used an array of

spreadsheets and paper records to manage their library of task

cards which caused numerous issues. This included the

continuous updating of task card data upon OEM maintenance

manual revisions, as well as the inability to record inspection

results on the cards themselves.

To address these issues IHI selected, and have now

implemented, ENVISION’s Digital Task Card functionality.

MRO IT SYSTEM EXPERTS

• Upgrades and Implementations

• Full System Health Checks

• Training & Development

• ETL and Data Migration

• System Help Desk

www.rota.technology

+1 (321) 710-7682


provide service, support

We

superior solutions.

&

NEWS & TECHNOLOGY

“Our previous process was far too

time consuming and made it difficult

for regulators to see the decisions we

had made and why” said Tomoyuki

Chida, Head of Quality Engineering

Group at the division of IHI. “With

ENVISION now in place we can realise

significant time savings, automatically

validate task input, and provide our

technicians with useful supporting

information, all without the need for

paper.”

ENVISION achieves this through a

series of functions. First, IHI imports

manuals into the system, and the task

cards within are extracted and set up

as digital records. Users can then

customize these with additional fields

and functions such as electronic

signoffs, feedback capture, and

alternate task procedures. When

manuals are revised, the underlying

task card data can be automatically

updated while keeping any

customized content intact.

“As a software provider it is always

incredibly satisfying when we can

take a very manual and timeconsuming

process and create

functionality that can perform it in the

blink of an eye” commented Julian

Stourton, CEO at Rusada. “IHI’s

willingness to adapt and their desire

for continuous improvement is truly

commendable and has made them

the perfect early adopter of this

functionality.”

Rusada: Rusada is a leading

provider of aviation software with

over 35 years of experience in the

industry. Its ENVISION software

manages over 2,000 fixed and rotary

wing aircraft for 150 operators,

maintainers, and manufacturers in

50+ countries. With its headquarters

in Switzerland and offices in the USA,

UK, UAE, India, Singapore, and

Australia, Rusada provides global

support for a global industry.

Specialising in the management of

airworthiness, maintenance, and flight

operations, ENVISION is developed

solely for aviation. Its modern,

web-based platform features a suite

of integrated modules, enhanced by a

series of native mobile apps.

ENVISION’s easy-to-use interface

provides users with clear, actionable

information, enabling processes to be

carried out quickly and efficiently, and

all without the need for paper or

spreadsheets.

than just an

More

Tech Log…

Electronic

Learn More

Migrating structural damage

charts to AMOS

Introducing structural damage carts to AMOS can be a time-consuming

process. Output42 has created a tool to greatly speed up and simplify this

process. Whether you are doing a major migration to AMOS or simply

introducing new aircraft to the fleet, this tool can really help. Innovation never

stops at Output42.


redifly.com

NEWS & TECHNOLOGY

Norse Atlantic Airways to digitize

aircraft records with flydocs

Norse Atlantic Airways, the Norwaybased

low-cost long-haul airline,

announced in late July 2023 that it has

selected flydocs, the leading digital

records and asset management

solution provider for the aviation

industry, to digitise the records and

asset management of its fleet of

Boeing 787 Dreamliner aircraft.

The airline which was founded in

2021 will receive a seamless interface

of flydocs’ platform’s enhanced

integration with the leading M&E

software AMOS, to support digital

aircraft compliance on-demand and

embrace a fully paperless approach to

its records and asset management.

Commenting on the partnership,

Savas Toplama, Chief Commercial

Officer, flydocs said; “As the airline

industry continues to transform with

an increased rate of technology

adoption, developing digital

capabilities that ensure smooth

integrations with systems are essential

to building resilience and creating

transformational experiences. We

stand committed to providing

top-notch service to our customers by

listening to them and developing

positive relationships to generate such

experiences. We are excited to partner

with one of the most modern and

efficient airlines, Norse Atlantic

Airways, which is committed to its

journey to becoming a truly paperless

airline with both flydocs and AMOS

working together to provide improved

operational efficiencies. Being selected

as their customer solution partner of

choice is an honour and we look

forward to making their journey

completely digitized within aircraft

maintenance.”

Ahmad Abu Nima, Vice President,

Technical Operations at Norse Atlantic

Airways said; “We are pleased to

partner with flydocs, as it directly

supports our core strategy at Norse.

By harnessing the latest technology,

we aim to continuously streamline and

optimise our business operations,

while significantly reducing costs. This

collaboration marks a step forward in

achieving our strategic goals.”



NEWS & TECHNOLOGY

TGIS Aviation select Rusada’s ENVISIONfor new CAMO service

Engine and aircraft

consultancy TGIS Aviation

announced in mid-August

2023 that it has chosen

Rusada’s software solution

ENVISION to support its new

line of CAMO services.

TGIS Aviation, based out of Derbyshire, United

Kingdom, is a leading independent consultancy

specializing in comprehensive aircraft and engine

services for Airline Operators, Lessors, and Business

Aircraft owners worldwide. With experienced

consultants boasting over 30 years of industry

experience, TGIS Aviation is set to provide

exceptional support across a spectrum of critical

aviation needs. With a remarkable 22-year history of

successfully navigating intricate projects, TGIS

Aviation has established itself as a trusted partner

for operators and lessors worldwide. The company’s

unwavering commitment to safeguarding valuable

assets and ensuring uncompromising compliance

has solidified its reputation as an industry leader.

TGIS understands and supports the issues that can

arise from managing all the crucial elements that are

undertaken by aircraft owners, which they

consistently encounter. This strategic move comes

after TGIS Aviation was approached by industry

stakeholders, recognizing the company’s

outstanding track record and experience in

managing critical and time-sensitive projects.

With the imminent launch of their CAMO

(Continuing Airworthiness Management

Organisation) service, TGIS Aviation is set to unveil a

comprehensive solution. This offering will cover

expert guidance and steadfast support across the

entire aircraft lifecycle, reinforcing their commitment

to ensuring seamless airworthiness management. To

support this offering, TGIS Aviation will adopt

ENVISION’s Fleet Management module, which allows

organizations to maintain the continuing

airworthiness of their aircraft, or those that they

manage, through its web-based platform.

“We selected ENVISION as our preferred software

to bolster our CAMO offering due to its unmatched

capabilities and advanced features.” said Ian Smith,

Operations Director at TGIS Aviation. “ENVISION’s

cutting-edge technology aligns seamlessly with our

commitment to delivering comprehensive solutions,

allowing us to provide meticulous and efficient

support throughout the entire aircraft lifecycle”.

Julian Stourton, CEO at Rusada added “The team

at TGIS have a vast wealth of experience in technical

asset management, so expanding into the world of

CAMO provision makes a lot of sense. “We are no

strangers to CAMO providers, as ENVISION’s

modular configuration makes it a perfect fit for this

business model. It allows them to only adopt the

areas they require, but still get the depth of

functionality that a full MRO solution provides.”


INTUITIVE

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IQSMS is a product by ASQS – Advanced Safety & Quality Solutions

asqs.net


NEWS & TECHNOLOGY

flynas goes Live with AMOS

With a contract signed at the beginning of 2022,

and a successful 14-month implementation period,

in mid-August 2023, flynas Company went live with

AMOS. The Saudi Arabian-based company and the

globally leading LCC can now benefit not only from

the system, but also from its add-on products such

as AMOSmobile/EXEC, enabling paperless execution

of all line and base maintenance activities, as well as

AMOSmobile/STORES, facilitating the daily

operations of storekeepers via a mobile device. In

addition, flynas is looking forward to using some of

the AMOS-related interfaces, allowing them to

further extend their use of the system.

Smooth Go-live

The implementation project to move from the legacy

system to AMOS resulted in a smooth and positive

transition for all flynas staff. The company has been

pleased to see that AMOS streamlines their processes

and allows them to effectively manage airworthiness

and maintenance data. In addition, thanks to a very

dedicated and agile project team, flynas’ end-users

have been able to acquire confidence and solid

knowledge about AMOS’ capabilities.

As in every software implementation project, the

data transfer is one of the key success factors for a

timely launch. To this end, flynas benefited from the

expertise and experience of Swiss-AS, but also from

its partners CrossConsense and AWS, who provided

professional support throughout the entire project.

flynas Company: flynas is the Saudi air carrier

and the leading low-cost airline in the Middle East

with 51 aircraft, operating more than 1500 weekly

flights to over 70 domestic and international

destinations. Since its launch in 2007, flynas has

transported more than 60 million passengers.

Recently in 2023, flynas has been ranked as the

world’s 4th best Low-Cost airline and the best in the

Middle East for the sixth time in a row in 2017, 2018,

2019, 2021, and 2022. As per the prestigious Skytrax

which is the most important global forum for the

aviation industry. flynas has earned several

accolades, including the Middle East’s Leading

Low-Cost Airline award from the World Travel

Awards for eight consecutive years (from 2015 to

2022) as well as being ranked in the 4-star low-cost

carrier category, the highest category of the

low-cost airline in the world by APEX rating.

Swiss AviationSoftware and AMOS: AMOS is a

comprehensive, fully integrated MRO software solution

being developed and distributed by Swiss

AviationSoftware. Swiss-AS, a 100% subsidiary of

Lufthansa Technik, has more than 200 customers

worldwide and ranks among the industry-leading MRO

software providers. The loyal customer base includes

pure operators of all sizes, major low-cost, regional and

flag carriers, large airline groups and MRO providers. In

the Americas and in Asia, AMOS is distributed through

a partnership with Lufthansa Systems.



NEWS & TECHNOLOGY

Web Manuals takes over the

Triton with new headquarters

Web Manuals, a world leader in aviation document digitization solutions, is

expanding to a new head office in Malmö, Sweden. Located across the top

three floors of the Triton building, the 1,382m2 space is almost double the size of

the company’s previous head office and provides room for 50 new employees.

The move came after the company reported significant growth in the last year,

having exceeded 540 customers globally, 307 of which are based in Europe.

Staff numbers also increased, with 70% (50) of Web Manuals’ global team

working from its European headquarters.

Martin Lidgard, founder and CEO, Web Manuals said: “As we continue to

welcome new team members and customers to the Web Manuals’ community,

operating from a larger office space will ensure we have substantial room to

keep evolving our product and delivering digital solutions to aviation companies

around the world. Our partner network is also expanding and with greater room

for growth, we hope to continue optimizing our offering.”

The Triton building was recently nominated for the City of Malmö’s City

Building Award, which rewards projects that demonstrate social and

environmental sustainability, architectural quality, long-term thinking and have a

positive impact on Malmö’s development.

Martin added: “The team is excited to be moving into a building that was

designed by Gert Wingårdh’s architect firm and one that has been nominated for

the City of Malmö’s City Building Award. Together with Escandi, an interior

design office in Malmö, we’ve carefully selected interior design features that

speak to the diverse nature of our international team and customer base. We

hope that by providing a unique working and socializing environment, we will

inspire even more creativity within our community.”

Web Manuals moved into its new head office on 8th August 2023.


NEWS & TECHNOLOGY

AI Engineering Services Limited

(AIESL) reaffirms its trust in

Ramco Aviation

In early August 2023, Global enterprise aviation software provider Ramco

Systems announced that it will implement its next-gen Aviation Suite V5.9 at

AI Engineering Services Limited (AIESL) a one-stop-shop for all engineering

requirements. Ramco’s digital platform will further enrich the 20-year-old

association with AIESL, thereby offering them operational efficiency, simplified

processes and enhanced customer experience.

Ramco Aviation Suite will provide AIESL with modules covering 3rd Party

MRO services including Line, Hangar, Engine and Component Maintenance,

Engineering & CAMO services, Supply Chain Management, and Digital Task

Cards. The solution will also enable AIESL to connect with suppliers, thereby

aiding seamless flow of information. Through an accelerated data migration and

execution plan, the implementation of Ramco Aviation Suite will be streamlined

for rapid integration and quicker deployment.

Shri Sharad Agarwal, CEO, AI Engineering Services Limited and Shri Manoj

Kumar Singh, Chief Customer Officer – Aviation, Aerospace & Defense, Ramco

Systems, at the signing ceremony held at AIESL’s office in New Delhi.

Shri Sharad Agarwal, CEO, AI Engineering Services Limited, said, “Our

decision to adopt Ramco Aviation Suite was driven by its unmatched

compatibility with our strategic direction. Considering the comprehensive

MRO-specific functionalities, and out of the box solution, we are keen to leverage

Ramco Aviation Suite to drive efficiencies, transform our operations and support


NEWS & TECHNOLOGY

our vision to provide best in class

services to our customers by

maintaining the highest standards of

regulatory and safety compliance.

With Ramco’s latest technology, we

look forward to staying ahead on the

innovation front and delivering

superior and differentiated services to

our customers.”

Shri Manoj Kumar Singh, Chief

Customer Officer – Aviation,

Aerospace & Defense, Ramco Systems,

said, “We are proud to be the

preferred aviation software provider

for AIESL. As we embark on this

exciting journey with AIESL, we are

dedicated to further strengthening the

successful partnership that reflects the

same excellence we have maintained

over the years. Ramco’s best-in-class

product capabilities embedded with

the latest AI, ML stacks has been

helping us distinguish ourselves as a

leading aviation software provider. We

look forward to supporting AIESL’s

strategic direction.”

Ramco Aviation: Ramco Aviation

Suite is trusted by 24,000+ users to

manage 4,000+ aircraft globally. With

90+ Aviation organizations onboard,

Ramco is the solution of choice for top

Airlines, 3rd party MROs, large

Heli-Operators, leading Defense

organizations, and major Urban Air

Mobility companies around the world.

Available on cloud, Ramco Aviation

Suite provides accessibility with

‘Anywhere Apps’, significantly

accelerating organizational efficiency

and agility. Ramco is changing the

paradigm of enterprise software with

Artificial Intelligence based solutions,

intelligent voice enabled user

experience, and advanced features

such as digital task cards, offline

maintenance capability, conversational

chatbots, HUBs and cognitive

solutions.

AI Engineering Services Limited:

AI Engineering Services Ltd (AIESL) is

a prominent player in India’s aviation

sector, specializing in comprehensive

MRO solutions that encompass the

entire process chain. AIESL’s extensive

offerings cater to both commercial

and VIP/special mission aircraft,

covering advanced Base Maintenance

Services with cutting-edge hangars,

skilled engine and component

expertise, landing gear proficiency,

cabin and seat repair facilities, and

robust Engineering Support Services.

AIESL’s capabilities span fleet

management, maintenance, repair,

overhaul, modification, and significant

structural enhancements, including

advanced composite material repair.

Backed by a capable workforce and

efficient engineering, material, and

logistical support, AIESL prioritizes

quality at every stage using

specialized equipment and precise

processes. Centralized Maintenance

Control ensures continuous round-theclock

support. The company’s

expertise covers A320 family, A330,

B737 series, B747-400, B787, B777

airframes, and engines including

V2500, CFM56-5B, CFM56-7B,

PW4000-94, PW4000-100, GE

90-110, and GEnx Engines. Base

Maintenance Services encompass

diverse checks such as Phase Checks,

‘D’/’C’ Checks, and defect rectification.

AIRCRAFT FLEET VIEW

New version with new feature:

CAMO Release

■ developed for airlines

■ always up-to-date view

on your fleet‘s status

■ easy-to-grasp view on

events like current delays,

cancellations and AOGs

■ specific views for

flight operations

and maintenance

■ customizable

for airlines

and users

marketing@crossconsense.de

CrossConsense.com


NEWS & TECHNOLOGY

AMOSeTL gains momentum with Swiss International

Air Lines and Edelweiss onboard

Swiss AviationSoftware was delighted to announce in mid-August 2023 that Swiss

International Air Lines (SWISS) and its sister company Edelweiss have officially

signed up for AMOSeTL. This landmark partnership adds more than 100 aircraft to

the current pool of aircraft operated by the ten funding customers, marking a

significant milestone for AMOSeTL’s continued growth and industry adoption.

SWISS’s Valuable Contribution

to AMOSeTL

Over recent months, SWISS has been

a key contributor to the progress and

development of AMOSeTL. Their

active engagement and collaboration

have played a crucial role in finetuning

the solution to meet the unique

needs of the aviation industry. The

dedication and experience brought by

SWISS have further solidified

AMOSeTL’s position as an industry-leading electronic techlog solution.

A trusted choice in best-in-class, seamless, intuitive eTL Solution

running on the latest Tech Stack

SWISS’s decision to opt for AMOSeTL is a testament to their unwavering trust in

Swiss AviationSoftware’s capabilities and extensive experience in delivering

reliable features, products, and integrations. They have witnessed first-hand the

successful launch of other solutions that work seamlessly from day one,

cementing their confidence in AMOSeTL’s potential.

Optimizing aircraft operation and maintenance with AMOSeTL

AMOSeTL empowers airlines with a seamless integration experience, streamlining

technical logbook management and maintenance procedures. With its unparalleled

pre-built integration capabilities, AMOSeTL ensures that data flows seamlessly

between the whole product suite (AMOS, AMOSmobile and AMOSeTL), allowing

airlines to operate with unprecedented efficiency and accuracy.



NEWS & TECHNOLOGY

Eurowings Discover goes live with AMOS

One common CAMO running on AMOS

Following the successful implementation of AMOS at

Lufthansa German Airlines in 2022, the Lufthansa

Group’s Technical Fleet Management launched a

new project named BlueFins. With this new initiative,

both Lufthansa Airlines and Eurowings Discover

intended to build up a Business Group Continuing

Airworthiness Management Organisation (BGC)

covering the airworthiness management tasks and

responsibility of Lufthansa Airlines and Eurowings

Discover under the umbrella of Lufthansa German

Airlines Technical Fleet Management business unit.

Indeed, based on an initiative of Airlines for

Europe (a group of 16 leading European airlines)

and the Lufthansa Group to introduce an integrated

CAMO option for airline business groups, a new

EASA regulation is effective since Q2 2022 and

allows several Air Operator Certificate (AOC)

holders to use the same CAMO. Such a joint setup

reduces redundant structures and decreases

existing organizational and processual interfaces.

The new Business Group CAMO enables the

Lufthansa Airlines Technical Fleet Management to

streamline its organizational setup supported by

the use of one unique IT solution, AMOS, that is

already the leading CAMO and Part-145 software

within the Lufthansa Group.

Eurowings Discover joins the AMOS

Community

As AMOS is the fundamental base of the LH’s Technical

Fleet Management business unit related processes as

well as their IT infrastructure, the Eurowings Discover

fleet of 22 aircraft (A320 and A330) was migrated into

the existing AMOS centric ecosystem of Lufthansa

Airlines on the 29th of June 2023. This brings the total

fleet managed in both AOCs in AMOS to 325 aircraft.

Post go-live, an agile operational fleet transition was

immediately enabled between both Lufthansa and

Eurowings Discover.

Establishing AMOS as the leading IT system for

airworthiness management and maintenance

execution supports the targets of further

harmonization of processes and organizations of the

affected hub airlines. Furthermore, the implementation

of the off-the-shelf solution AMOS allows users to

realize IT operation and maintenance cost savings by

de-registration of the legacy product suite.

An efficient project organization and

staffing to ensure an AMOS go-live within

six months

From an organizational aspect, three sub-projects

were formed to efficiently manage all aspects of the

establishment of the Business Group CAMO:

Organisational Update, Management System and

Pricing & Performance, However, specific variants

related to each AOC have been implemented when

beneficial or legally required. Also, a fully

harmonized management system has been defined

and implemented. Consequently, the affected

organizational governance, responsibilities and

assignments have been established along the overall

Group CAMO.

To ensure the functional and technical transition

of the Eurowings Discover fleet into the LH’s AMOS

centric IT ecosystem, four sub-project areas were

shaped: Processes and Training, IT Eco System, Data

Migration and Go-Live Management. Hence, the

previously defined individual processes of Lufthansa

Airlines and Eurowings have been adjusted to be

capable to manage the additional AOC of Eurowings

Discover within the group’s CAMO setup.

The existing IT ecosystem from Lufthansa Airlines

has been extended to ensure an efficient and

seamless integration with Eurowings Discover’s flight

and technical operations. To ensure that the

airworthiness and maintenance activities can be

managed in AMOS, Swiss-AS’ data migration experts

heavily supported the airlines’ project team in

migrating aligned airworthiness data and were

responsible for the coordination of scripting

resources. They scheduled the related workload,

developed migration testing scripts, and provided

their AMOS knowledge to the business teams to

deliver regular testing, data cleaning and validation

feedback. Prior the go-live and legacy system

cutover, three complete data migration rehearsals

have been performed to ensure the data validation

according to the defined data quality. Both airlines’

project teams considered the data migration as very

successful with an exceptional level of data quality

achieved.

Eurowings Discover: Eurowings Discover is the

new leisure airline of the Lufthansa Group. Operating

out of Frankfurt and Munich this carrier takes

travelers to the world’s most beautiful short, medium

and long-haul destinations. A tailor-made onboard

product with numerous extras and dedicated service

makes every flight a special experience. Travelers

benefit from an end-to-end booking process and

seamless transfers at the Frankfurt and Munich hubs

as well as at many destinations of the Lufthansa

Group and its partner airlines worldwide. Eurowings

Discover is a wholly owned subsidiary of Deutsche

Lufthansa AG, headquartered in Frankfurt. The airline

currently operates a fleet of 22 aircraft and employs

more than 1,700 people. Flights can be booked on

eurowings-discover.com and lufthansa.com



NEWS & TECHNOLOGY

FAA approves ATI’s IDMR eSign solution

The world’s largest lessor of freighter

aircraft, announced in mid-August

2023 the FAA’s authorization of its

aircraft maintenance electronic

signature. ATI implemented IDMR

Solutions’ Hangar Electronic Signature

(eSign): IDMR is a global leader in

technical documentation management

designed exclusively for aviation.

IDMR’s integrated suite of

applications has proven success while

increasing operational performance

and ensuring airworthiness, safety, and

regulatory compliance at ATSG. During

a prior implementation in 2019 of

IDMR Solutions’ flagship application,

InForm, ATI digitized its Task Cards,

Engineering documents, and business

processes. Implementing IDMR’s eSign

solution marks the next phase of that

digital transformation, offering cuttingedge

and next-generation

technologies with optimal user

experience, live validations, and

real-time visibility of their Maintenance

operations.

Israel Revivo, CEO and President of

IDMR Solutions, said, “This

implementation takes ATI’s technical

operations to a new level where Task

Cards, Engineering Orders, and other

maintenance documents get

electronically signed; enabling

real-time validations, such as skills and

signoffs with live maintenance

progress tracking features, among

other critical advantages. ATI has been

a valued customer for half a decade,

and we appreciate the opportunity to

partner with the company to reach its

modernization goals. We are

committed to continuing to provide

airlines and MROs custom-built

solutions that are highly scalable,

adaptable, and easily integrate with

other enterprise applications.” Revivo

concluded, “By putting in place the

next-generation solutions, ATI

captures the best practices and

functionality inherent to these

applications.”

“Implementing InForm’s eSign

solution was a strategic project for ATI.”

stated Paul Harding, Vice President of

Information Technology at ATSG.

“IDMR Solutions is one of the

backbones for our Maintenance,

Engineering, and Planning teams which

enabled us to reach this crucial and

decisive milestone capitalizing on a

solid platform with leaner processes.”

Matthew McKnight, Director of

Quality Control at ATI, added, “We

implemented an innovative end-to-end

solution allowing the digital authoring

and signoff process of our Task Cards

and Engineering documents while also

permitting the mechanics and

inspectors working on the aircraft to

electronically sign them while having

the critical validations and verifications

that are needed. This has been a game

changer for Maintenance, whether in

our hangars or on the ramps.”

IDMR Solutions Inc.: IDMR

Solutions Inc. is a global leader

offering enterprise SaaS and mobile

solutions for content management,

document distribution, electronic task

cards, and e-signatures in the highly

regulated aviation industry. InForm is a

software engineered to provide

end-to-end comprehensive business

solutions integrated with leading M&E

systems. InForm supports the industry

leaders’ remote and mobile workforces

enabling safe and efficient operations.

Every day, thousands of engineers,

maintenance planners, technical

writers, and maintenance technicians

rely on InForm for digital delivery of

operational content, replacing

paper-based documentation. With

aviation leaders trusting IDMR, InForm

is the solution of choice for several

national carriers, Heli-operators,

Defense, logistics contractors, and

MRO organizations.

ATI: Air Transport International, Inc.

is an US airline based in Wilmington,

Ohio. It operates freighter aircraft for

express and e-commerce global

operators plus combi charters for the

United States Department of Defense.

ATI currently operates 40 Boeing

767-300 freighters, six Boeing

767-200 freighters, and four Boeing

757-200 combis.

ATSG: ATSG is a leading provider of

aircraft leasing and cargo and

passenger air transportation and

related services to domestic and

foreign air carriers and other

companies that outsource their cargo

and passenger airlift requirements.

ATSG, through its leasing and airline

subsidiaries, is the world’s largest

owner and operator of converted

Boeing 767 freighter aircraft. Through

its principal subsidiaries, including

three airlines with separate and

distinct U.S. FAA Part 121 Air Carrier

certificates, ATSG provides aircraft

leasing, air cargo lift, passenger ACMI

and charter services, aircraft

maintenance services and airport

ground services. ATSG’s subsidiaries

include ABX Air, Inc.; Airborne Global

Solutions, Inc.; Airborne Maintenance

and Engineering Services, Inc.,

including its subsidiary, Pemco World

Air Services, Inc.; Air Transport

International, Inc.; Cargo Aircraft

Management, Inc.; and Omni Air

International, LLC.



NEWS & TECHNOLOGY

Smartwings Group selects Conduce ELB solution

Smartwings Group, the leading Czechia

based airline, has selected the Conduce

eTechLog8 solution for deployment

across the fleet. The selection of

Conduce, announced in early

September 2023, was taken after fully

evaluating the ELB market over a period

of time. The evaluation process was both lengthy

and detailed, including at one stage considering the

option to develop an application internally.

Ultimately the selection of Conduce as its ELB

provider was made for several reasons. These

included the fact that Conduce had a wide variety of

airlines, including scheduled, cargo, ACMI and

specialist operators, giving Smartwings the

confidence that the application could handle all the

operations conducted across the Smartwings Group.

Also, during the evaluation period Conduce

consistently gave honest and comprehensive

product demonstrations, both remotely and onsite,

which built up the confidence levels

within Smartwings that this was the

right solution.

Petr Hutla, Director of Technical

Procurement at Smartwings stated that

“By selecting Conduce to provide our

ELB solution we know that we have

selected an extremely competent partner to join us

on the digitalization journey. During our evaluation

and selection process we saw Conduce grow and

further develop its solutions as more and more

airlines subscribed to the service. We are convinced

that Smartwings will benefit greatly from the

adoption of eTechLog8.”

eTechLog8 is part of a mission critical suite of

applications and will provide flight crew, cabin crew

and engineers alike with an intuitive, user-friendly

electronic solution for the completion of flight logs,

defect findings and actions, servicing and

acceptance into service. Automatic data

transmission from the tail-assigned cockpit devices

will give MCC / MOC real time aircraft technical

status. Also included is full integration with the fleet

MELs along with interactive LOPA charts for cabin

defect reporting. This will allow for greater efficiency

during both the aircraft turnaround phase alongside

the enablement of proactive planning for

maintenance tasks across the fleet. The project will

also involve full integration with several of

Smartwings’ existing solutions, including ACARS,

CAMO/MRO systems and flight scheduling software.

Paul Boyd, Managing Director at Conduce said,

“Conduce is very excited and pleased to welcome

Smartwings Group as its newest eTechLog8

customer. The project will be to implement

eTechLog8 across the four AOCs under which the

Smartwings Group operates, thus further increasing

the reach of eTechLog8 in Europe. We are very

pleased to be working with such a dedicated team

based in Prague.”

@ConduceGroup

There has never been a better time

to go paperless with eTechLog8

Find out more

+44 (0)333 888 4044 info@conduce.net www.conduce.net


NEWS & TECHNOLOGY

Volotea selects Aventus wind uplink service after successful evaluation

In late August 2023, AVTECH Sweden AB (publ)

and Volotea Airlines announced that they have

entered into a 2-year agreement for AVTECH’s

Aventus wind uplink service, with a start date of

August 5, 2023 and an expected total value in the

range of 1.1 to 1.9 MSEK dependent on fleet size

and EUR exchange rate development.

The Aventus service, utilizing the latest highresolution

aviation weather forecasting from the UK

Met Office, provides precise and tailored wind and

temperature information in-flight to Volotea’s

aircraft. This leads to improved flight execution,

increased situational awareness, and reduced

workload for the pilots.

Aventus: The Aventus Full-flight Winds service

provides optimized weather uplinks for each stage

of a flight, including the climb, enroute and descent

phases. Aventus is a unique and patented system,

enabling accurate wind information and 4D

Trajectories for flights, making use of the very best in

atmospheric modelling to create wind data

packages for the different phases of a flight. Data

packages are uplinked in real-time to the aircraft to

enable the onboard Flight Management Computer

(FMC) to accurately calculate a flight profile and the

time when each route waypoint will be reached. The

Aventus solution is environmentally friendly as it

enables aircraft to fly more efficient altitudes and

RNP approaches resulting in immediate airline fuel

and CO2 savings benefits. The service is also

imperative for future time-based flight operations, an

area where Aventus provides even larger overall

environmental and operational benefits. Time-based

operations will increase the efficiency and

punctuality of individual flights and of the air

transport system.

Volotea: Volotea was founded in 2011 by Carlos

Muñoz and Lázaro Ros, also previously founders of

Vueling. It is one of the fastest-growing independent

airlines in Europe in the last decade, increasing its

fleet, routes served, and seats offered year-on-year.

This year, the airline has celebrated a milestone of

carrying 50 million passengers throughout its whole

network. Volotea reaches more than 100 airports and

is currently based in 19 medium-sized European

capitals: Asturias, Athens, Bilbao, Bordeaux, Cagliari,

Florence (new in 2023), Hamburg, Lille, Lyon,

Lourdes, Marseille, Nantes, Naples, Olbia, Palermo,

Strasbourg, Toulouse, Venice, and Verona. This year,

Volotea will operate more than 400 routes (with over

half exclusive), offer close to 12m seats (+41% versus

2019), and fly approximately 70,000 flights. The

airline operates a fleet of 41 Airbus A319 and A320.

Volotea is dedicated to sustainable aviation and

has committed to reducing 50% of its CO2 emissions

per passenger and kilometer by 2030 (versus 2012).

To date, Volotea has launched over 50 sustainability


initiatives that have already driven a reduction in

carbon footprint per passenger and kilometer by

41%. Since 2022, the company has been working on

developing emission-free alternative technologies,

operating Airbus’ internal shuttle service with 34% of

sustainable aviation fuel, and collaborating with

manufacturers and the industry so that these fuels

(now difficult to access) can be developed and

become widespread as soon as possible. Volotea

employs 1,750 people and actively contributes to the

economic development and cultural landscape of

the territories where it is based through sponsorship

projects. The airline has won, for the second year in a

row, the award as ‘Europe’s Leading Low-Fares

Airline’ at the 2022 World Travel Awards, an awards

organization recognizing excellence in the

transportation and tourism industry worldwide.

NEWS & TECHNOLOGY

Frost goes for Rusada’s ENVISION

Swedish charter airline Frost, announced in early

September 2023 that it has selected Rusada’s

ENVISION software to manage its airworthiness

and maintenance activities. The recent start-up

provides ad-hoc and specialist charter flights from

its base at Malmö airport utilizing a fleet of four

Saab 2000’s. There are also plans to add further

aircraft to the fleet in the near future. Frost will

utilize ENVISION’s Fleet Management module to

manage their aircraft configuration, reliability &

serviceability, and technical records, as well as for

the forecasting, planning, and scheduling of

maintenance activities.

“It was very important for us to find a modern

and technologically advanced solution that could

foster a paperless environment for our operations”

said Erik Nordén, Continuing Airworthiness Manager

at Frost. “This includes the utilization of mobile

devices for various inputs, plus integration with 3rd

party systems so we can feed in real time journey

data, two things that were at the top of our wish

list.”

“We selected ENVISION as it could do all of

this, plus it could be adopted quickly and with

assured success” added Jonas Johnsson,

Accountable Manager & Maintenance Manager at

Frost. “From initial contact and throughout the

evaluation process, Rusada has proven to have

outstanding and forthcoming levels of customer

support. We feel confident going forward knowing

we can rely on their personnel to steer us through

this project.”

Rusada’s Client Services teams will now kick-off

the implementation process, with a view to get Frost

live on the system in the next couple of months.

Julian Stourton, CEO at Rusada commented,

“Frost were assessing a number of suppliers for their

requirements so I am glad we were able to prove the

benefits that ENVISION will bring, and the

credentials of our team, who have once again done

an outstanding job during the evaluation process.

Our work with other operators in Scandinavia also

helped in their decision making, proving that a

happy customer leads to more customers.”



NEWS & TECHNOLOGY

Elevating efficiency with

Project Planning for Blue MRO:

the comprehensive solution

just got better

Fits Air, Sri Lanka signs off

with Bytzsoft Technologies —

India-based company for

aviation Solution Management

In the intricate tapestry of aviation,

efficiency is woven with precision,

safety, and optimal resource

allocation. Each aspect of

management calls for dedicated tools

and strategies to ensure a seamless

operation. Recognizing this, MRX

Systems consistently seeks ways to

amplify the power of their software. In

early September 2023, MRX proudly

announced their latest leap in this

direction with the introduction of the

‘Project Planning’ module for Blue MRO.

Seamless Integration,

Reinforced Benefits

While the Blue MRO has always stood

out for its capabilities, the addition of

‘Project Planning’ not only amplifies its

features but also brings them together

in a more cohesive manner.

Why ‘Project Planning’ Matters?

Reinforced Task Management: Your

hangar space is a precious resource.

The new Project Planning module

allows for meticulous distribution of

work across different areas, ensuring

every space serves a purpose and adds

to operational efficiency. It also gives

you an overview of all your work orders

so you can be better organized.

Empowered Project Scheduling &

Technician Rostering: With the

designated planner already

streamlining operations, ‘Project

Planning’ ensures an even more

holistic view of projects and technician

assignments as it completes the

existing features.

Enhanced Resource Insights: While

Blue MRO already offers insights into

parts, tools, and materials allocation,

the ‘Project Planning’ module helps

optimize your work and refine

workflow quality control.

Safety Boosted: Organized spaces

and tasks naturally lead to safer

operations. The new module ensures

the hangar environment remains both

productive and safe.

The addition of the ‘Project

Planning’ module underlines MRX

Systems’ commitment to continual

improvement, recognizing the

challenges of the aviation industry and

striving to provide solutions that are

not just innovative, but also

comprehensive. As the aviation

landscape evolves, so does MRX

Systems. They invite their esteemed

clients and partners to explore the

amplified capabilities of Blue MRO with

‘Project Planning’. With this addition,

they’re not just offering another

module; they’re fortifying MRX Systems’

promise of a comprehensive solution

tailored for today’s aviation needs.

Fits Air is one of the leading

international airlines operating Airbus

A320 series aircraft connecting

Colombo to various stations across

Asia, Middle East and Africa. Fits Air

which has adopted the slogan of

“Friend in the skies”, announced in

mid-September 2023 that it has found

a perfect partner on the ground to

support its maintenance and

engineering activity with Bytzsoft

Technologies leading aviation solution

called FlyPal-Premium-AL. Bytzsoft

Technologies, which markets all its

cloud based product with trade name

of FlyPal and FlyPal-Premium-AL suit,

supports the airline to manage its

CAMO (Aircraft Airworthiness), Fleet

Management, Reliability Engineering,

Line Maintenance Management,

Procurement Management and

Inventory management.

Mr. Asitha Ranaweera, Dy CEO of

Fits Air said, “We have evaluated

various solutions for our Maintenance

and Engineering needs and we zeroed

on FlyPal because of its user

friendliness, work flow management

and functional utility. We found that

BytzSoft philosophy of “Partnering in

customer growth” has echoed with

our strategy to grow our foot prints

across more stations as well as add

more aircraft into our fleet.”

Mr. Yusuf Saifee, CEO-Bytzsoft

Technologies Pvt Ltd is happy at the

enlisting of Fits Air and said, “We have

been supporting airlines and charter

operators across regions over the last

decade and we have been rated very

high on customer satisfaction indices.

We believe that this relationship will

definitely add value to Fits Air in terms

of improving its efficiency,

performance and operating margins.”

Mr. Nitin Deshpande, VP-Business

Development & Customer Success

said, “New Airlines as well as charter

operators are looking for value for

money propositions and we evolved

the subscription plans based on

customer needs without

compromising on any module

availability. Our inclusive approach to

aviation is key to our success and we

support airlines, business jet operators,

helicopter operators and MROs as

regard to CAMO Engineering, MRO

Engineering, Flight Ops and Safety/

Quality Management System. We look

forward to support Fits Air in ensuring

highest safety and compliance

standards.”


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AIRCRAFT IT

MRO

CASE STUDY: CONDOR

Getting the best from

new engines at Condor

Nicolas Schneider and Dr. Almut von Schneidemesser

share Condor’s experience of an easy IT implementation

Photo credit: Condor


CASE STUDY: CONDOR

Case studies are a very valuable to look at a

subject because, rather than the generic

theory of how a solution is designed to

work, the study records how it really has

worked with an airline in real service. In light of that,

the best way that we can start is by telling you about

Condor, the airline in question.

CONDOR

Condor has been flying guests to their holiday

destinations for more than 66 years and, every year,

we fly more than nine million guests from the nine

largest airports in Germany, from Zurich in

Switzerland and Vienna in Austria, to around ninety

destinations worldwide. The fleet of more than fifty

aircraft is maintained by our own engineering

business, Condor Technik, at the Frankfurt and

Dusseldorf locations. At the end of 2022, Condor, as

the German launch customer, took delivery of the

first new Airbus A330neo long-haul aircraft. An

average of one new long-haul aircraft will be flown

“… when Condor ordered the A330neos with the latest Trent 7000 engine

from Rolls-Royce, the OEM introduced QOCO to Condor as Rolls-Royce’s

software partner in facilitating the data transfer necessary to support the

engine with the standard duty cycle method of managing engine life…”

every month until 2024. Additionally, Condor has

orders placed for forty-one short and medium haul

aircraft of the Airbus A32Xneo with delivery

commencing in 2024.

The airline already had a relationship with

Rolls-Royce through the A330ceo fleet using

previous generations of the Trent engines. But

when Condor ordered the A330neos with the latest

Trent 7000 engine from Rolls-Royce, the OEM

introduced QOCO to Condor as Rolls-Royce’s

software partner in facilitating the data transfer

necessary to support the engine with the standard

duty cycle method of managing engine life and

time on wing. From then on, QOCO has worked

directly with the airline to explain the solution and

the value proposition.


CASE STUDY: CONDOR

WHAT QOCO DID FOR CONDOR

The Trent 7000 is able to generate significant

volumes of data to be used in determining its

condition in a continual process but, to be useful,

that data has to be sent to Rolls-Royce for analysis.

QOCO’s contribution is their engine data solution to

enable data flows from Condor to Rolls-Royce so

that the airline will be able to leverage the full benefit

of the engine condition analysis and keep their Trent

engines on wing for longer. The potential savings

that will deliver can amount to fifty percent


additional time on wing, depending on how the

engines are used. The key part here is the Rolls-

Royce analytics-based service which calculates what

happens with the engine during each flight but, of

course, for that they need the data. The alternative

would be to manually input all of that data to the

system in order for it to do the calculations but that

would be a huge workload when you consider that

data would have to be manually input for each flight

with the Trent engines. For an airline with a large

fleet, that would not be sustainable. What QOCO’s


engine data solution does is to automate the data

flows which then enables that increased time on

wing for the engines.

We have found QOCO to be a very professional

partner in the integration of Condor’s systems with a

supplier such as Rolls-Royce. QOCO’s data exchange

services have all of the normal elements that you

would find on any data exchange platform, such as

information security, ISO27000 standard, certified,

and more. All of this is industry standard and there

are other services also doing this well but QOCO is

very specialized in the industry. There are three main

things that mark QOCO out in the market.

• First is their industry expertise; they understand

the data in airline systems plus they understand

the systems used by airlines and the processes

involved; you might call it industry specificity. In

many cases where QOCO is chosen, it’s often the

case that the customer has tried something else

and failed, at which point they have realized the

complexity of the task which is when QOCO gets

called in. There are a lot of nuances in the data

stored in airline systems. However, in Condor’s

situation, QOCO’s implementation was already

part of the Rolls Royce engagement from the start.

This was a big advantage for us as we were not

forced to find an implementation partner in the

market nor try to do the integration on our own.

• Second is plug-ins, the integration capability.

QOCO has plug-ins for all of the main systems in

the industry which means that when they

integrate, there is no development requirement,

it’s all plug and play. What is needed is

configuration in the QOCO system and the

customer’s system with testing, validating the

data coming from the airline.

• Third is that QOCO provides a fully managed

service. So, whenever there are any interruptions

or challenges, they can always be pro-active in

providing instructions and leading an

investigation of the issue to ensure continuity of

the service.

CASE STUDY: CONDOR

Photo credit: Airbus

WAYS OF WORKING BEFORE THE NEW

SOLUTION

Compared to our legacy fleet, the Trent 7000

engines come with new requirements with regards

to IT integration. In the past, Condor used mostly

email, generating PDFs from AMOS, our MRO

system, and sent them to the engine OEM. Given the

amount of required data for the Trent 7000, this

process is no longer feasible. In truth, that system

had already become quite impractical. The major

pain point in the process was that it was very time

consuming, requiring manpower to get it done

because, not being automated, it had to be handled

manually. It meant that there were delays in data

delivery and, as whenever human intervention is

required, there was always the risk of errors

occurring. Because it was very time-consuming, that

was a pain point in itself so the automation of the

process was a significant improvement. We did not

have any automated data exchange with OEMs

before this and so there was no issue of integration

in that sense.

“We will then receive an evaluation of engine condition from Rolls-Royce,

that automatically modifies the cycles to standard duty cycles in our AMOS

system on a daily basis.”

USING THE NEW SOLUTION

The QOCO solution is one part of the data exchange

between Condor and Rolls-Royce for the new Trent

7000 engine, it is delivering a well-designed out of

the box interface for the data exchange. It will

ultimately totally change the way Condor counts

engine cycles. Currently, since mid-May 2023,

Condor is using the QOCO solution to send data to

Rolls-Royce every day in a fully automated way. In

order to make use of the standard duty cycle

method, and therefore writing the new cycle values

back to AMOS, we are awaiting the authority

approval that needs to be granted to Rolls-Royce

before we as a customer can make use of the new

method. A huge advantage of having the QOCO

integration in place from the very first flight is that all

data is already now collected by Rolls-Royce, and, as

soon as the approval is granted, all flights from the

past will be re-evaluated with the new standard duty

cycle method.

When the approval has been granted, Condor will

switch from daily cycles to standard duty cycles. We

will then receive an evaluation of engine condition

from Rolls-Royce, that automatically modifies the

cycles to standard duty cycles in our AMOS system

on a daily basis. From that, we will get updates on


CASE STUDY: CONDOR


the cycles but it will not be normal counters such as

‘takeoff’ and ‘touchdown’. So, if the actual wear on

the engines is less, that will enable them to stay on

wing for longer which will, in turn, be a real financial

benefit for Condor. Instead of the time-limited cycles

where every take-off and landing counts as one

cycle, standard duty cycles consider the wear and

tear caused by the use of the engine during a flight

which, under sustainable handling, can be less than a

daily cycle.

When QOCO integrates an airline such as Condor,

which uses AMOS for its MRO software, the goal is

always to utilize existing integration elements or

modules of the customer’s system as far as is

possible. For example, for the Condor/AMOS

integration, QOCO provided detailed instructions as

to how the airline’s system should be configured for

the integration. Then, on a broader level, the airline

needed to check their system architecture. QOCO

provided SFTP (Secured File Transfer Protocol) in a


secure way to integrate, but typically, airlines have

specific IT requirements, a certain way in which they

want to integrate things such as the managed file

transfer systems. That said, QOCO will try to handle

most of that integration for the airline as they have

experience of that kind of project.

WORKING WITH QOCO

For Condor, it was an outstanding experience to

work with QOCO. Based on the provided manuals

and specifications, the implementation was done in

an easy and straight forward way. Furthermore,

QOCO provided the necessary technical

configurations for AMOS and is committed to keep

them up-to-date should there be future

enhancements or changes. All round, it was a

pleasure to work with QOCO and experience their

excellent project management and communications

during the project. As far as next steps are

concerned, we have already said, the next milestone

will be when Rolls-Royce obtains regulatory approval

for the whole system so that we will be able to use

the data coming back. Any system upgrades on

Condor’s side will need to be reflected in the QOCO

system also; but we are confident that this will not

be a problem.

CHALLENGES FACED DURING THE

IMPLEMENTATION

Challenges on Condor’s side were the

implementation of the new set-up coming with the

new type of engines requiring initial configuration by

the Engineering department. However, from an IT

point of view, we did not face any implementation

issues and the set-up plan for the interface was very

easy to follow. Of course, we had to test the

processes internally to ensure that everything was

set up correctly.

When it came to challenges faced by QOCO

during the implementation, the first thing that comes

to mind is data. As Condor placed its original order

for 16 A330neos with the new Trent 7000 engines,

CASE STUDY: CONDOR

there was not yet enough production data available

when the project was started. However, Condor

generated some test data which enabled QOCO to

enter data into the system before the engines

entered service. That was the biggest challenge at

the beginning but everything went smoothly

thereafter when the actual production data was able

to be entered into the system. QOCO appreciated

the professional approach from the Condor team in

helping to move this along.

IMPACT ON DAILY OPERATIONS

One immediate impact is that we will not need

additional manpower for the daily operations with

everything now automated and ready to work in

both directions once Rolls-Royce is cleared to do

that, which will be a huge benefit for Condor. It was

easy for us to implement the steps to support the

QOCO and Rolls-Royce process within our overall

processes. That said, some things did have to

change. Since we switched to APN Line Maintenance

Manager in AMOS, at more or less the same time, it

was kind of a project to get it correctly set-up for the

future so we had to manage dependencies here for

internal purposes. In terms of the data transfer, we

were easily able to get rid of the manual activities:

we did not have to change the processes, it just

meant that there will no longer be any manual work.

It will save time and cost, and will eliminate the risk

of human error which, itself, saves further time.

FUTURE DEVELOPMENTS

Having nearly completed this project and being

impressed with the way it has gone, we would be

very keen to undertake another project with QOCO

should the opportunity arise. Of course, as far as the

interface itself is concerned, Condor would not be

involved with the development; that would depend

on the requirements from Rolls-Royce.

Overall, the project ran smoothly and the reliable

and cooperative project approach of the whole

QOCO team is highly appreciated by us. QOCO

“One immediate impact is that we will not need additional manpower for

the daily operations with everything now automated and ready to work in

both directions…”

reacted on all requests in a very efficient and

understanding manner with excellent project

management and communication skills. That matters

for a company like Condor which works with many

providers and appreciates that sort of reliability.

INTERACTIVE GIVE US YOUR OPINION

CLICK HERE TO POST YOUR COMMENT

That concludes this case study but we hope that

it has given readers some insight into Condor’s

adoption of an engine data solution from QOCO,

how the implementation went and what we expect

to gain from using that solution.

NICOLAS SCHNEIDER

Nicolas is one of Condor’s AMOS Administrators. He has 18 years’ experience in the military and civil aviation

industry. As an AMOS administrator he is responsible to maintain and administer the AMOS database. This also

includes projects such as Introducing AMOS Mobile, AMOS eTLB and the automated communication between

Rolls-Royce and Condor.

DR. ALMUT VON SCHNEIDEMESSER

Almut has more than 15 years’ experience in IT and the Aviation industry. As a Senior Manager for Aircraft

Communications IT at Condor, she is currently coordinating all IT activities that come along with the Condor fleet

rollover program. This includes IT aspects of aircraft connectivity as well as IT integration support for entry into

service of the Rolls Royce Trent 7000 engines for Condor’s new A330neo fleet.

CONDOR

As Germany’s most popular leisure airline, Condor has been taking its guests to the world’s most

beautiful holiday destinations for over 66 years. Every year, more than nine million guests fly with

Condor from the nine largest airports in Germany, from Zurich in Switzerland and from Vienna in

Austria to around 90 destinations in Europe, Africa and America. Condor operates a fleet of over 50 aircraft, which are

maintained by the company’s own maintenance operation Condor Technik GmbH.

QOCO SYSTEMS

QOCO Systems helps the aviation industry to succeed in the changing world by creating new ways to

work, to communicate, and to utilize data. The business’s solutions provide significant improvements to the

industry’s complex processes. They enable customers to achieve more by doing less and to realize

time-savings in labor-intensive tasks. They also bring visibility to customers’ operations to support decision-making based

on real-time information.

INTERACTIVE SUBSCRIBE HERE

CLICK HERE TO READ ALL FUTURE EDITIONS


AIRCRAFT MRO: VENDOR JOB CARD

VENDOR JOB CARD: WEB MANUALS

Julia Larsson shares the passion for documentation

that is efficient to generate, and simple to

keep up-to-date and compliant, that has

made Web Manuals a pioneer in its field

Julia is the Director of Operations, EMEA, at Web Manuals. She started working

for Web Manuals as an Executive Assistant and Customer Delivery Coordinator in

2016 and, in 2022, took on her current position where she is responsible for

leading Web Manuals’ operations, and overseeing all operational engagements in

Europe, Middle East and Africa. Holding a master’s degree in economics from

Lund University, Sweden, Julia has also attended business courses at Brown

University and Boston University.

Aircraft IT: Your name, your job title, and the name

of the business?

Julia Larsson: Julia Larsson, Director of Operations

EMEA, Web Manuals.

Aircraft IT: How did Web Manuals get started?

JL: The business idea came from a prospect back in

the day, when Martin Lidgard, our CEO, was trying to

convince the prospect to buy our distribution tool at

the time, but instead they requested a system that

would enable them to write manuals in the cloud.

That hadn’t been thought of before and this came to

be the starting point for how we know the product

today. Combining Martin Lidgard’s background in

aviation and his realization that there was a need for

a more efficient and streamlined process for

managing aviation manuals and documentation,

Web Manuals was born. With this vision in mind, he

set out to create a user-friendly platform that would

revolutionize how aviation manuals were created,

managed, and distributed. The result was a cloudbased

solution that allows aviation professionals to

digitize their manuals, collaborate on content, and

distribute updates seamlessly across their

organization.

Aircraft IT: What is the guiding business principle

that drives Web Manuals?

JL: In the early phases of the business, we introduced

a management system that serves as a foundation

for the work we do, together with our values and

culture we have built. The guiding business principle

that drives Web Manuals is a commitment to

empowering aviation companies with smart and

user-friendly documentation management solutions.

The company firmly believes in the power of


technology to transform the way aviation manuals

are handled, leading to improved safety, compliance,

and operational efficiency. Our core philosophy is

innovation and the commitment to staying at the

forefront of technology and continuously innovating

the platform to meet the evolving needs of the

aviation industry. Our passion is to continually strive

for excellence in all that we do, and we achieve that

through collaboration and teamwork.

Aircraft IT: What has Web Manuals’ greatest

business achievement been to date, and why?

JL: Web Manuals has undoubtedly experienced

remarkable business achievements throughout its

journey in the aviation industry – the first launch of

our app, opening new offices fully bootstrapped,

and signing our 500th customer. One of Web

Manuals’ greatest business achievements to date has

AIRCRAFT MRO: VENDORJOB CARD

“The guiding business principle that drives Web Manuals is a commitment to

empowering aviation companies with smart and user-friendly

documentation management solutions.”

been the successful expansion into new markets

through the establishment of various offices

worldwide. Each office launch represents a

significant milestone, as it signifies the company’s

ability to create local teams of experts and cater to

the specific needs of diverse aviation communities.

This expansion has not only strengthened Web

Manuals’ global presence but also allowed us to

connect with customers from different regions,

gaining valuable insights into the unique challenges

faced by various aviation segments. A significant

factor contributing to Web Manuals’ success has

been our phenomenal agility in responding to the

ever-changing demands of the aviation industry. By

continuously innovating and updating the platform,

we have stayed ahead of the curve and positioned

ourselves as pioneers in aviation documentation

management. Our user-centric approach, combined

with a commitment to delivering high-quality

solutions, has earned us a loyal and growing

community of customers who recognize the urgency

for digital transformation in the sector. I would say

we have an outstanding commitment and

consistency in everything we do, which takes us

through every new crisis and challenge.

Aircraft IT: What have been your disappointments

and what have you learned from them?

JL: Part of having a business, and life in general, is

also about making mistakes. However, it’s essential

to view these setbacks as opportunities for growth

and improvement. I believe that acknowledging and

learning from our disappointments has been

instrumental in shaping the success and resilience of

our team. Through the product’s development and

evolution, we have had to reshape it based on

customer feedback and industry insights. Some

features we were initially excited about did not meet

the desired expectations of our users. We learned to

value feedback and iteratively improve our offerings

based on real-world use cases. This approach has

made us more customer-focused and results-driven,

enabling us to deliver solutions that genuinely make

a positive impact on our clients’ operations.

Aircraft IT: In a sentence, how would you

summarize what Web Manuals does for aircraft

MRO and engineering customers?

JL: We reduce the manual and tedious work, by

simplifying the digitizing of manuals to enhance

operators’ control, compliance and agility.

Aircraft IT: What do you feel will be the next big

thing in MRO and engineering Aviation IT?

JL: AI and ML technologies have the potential to

revolutionize various aspects of aviation operations

by e.g., enhancing efficiency and safety through

predictive maintenance and fault detection. By

analyzing vast streams of data from aircraft systems,

AI can anticipate potential issues before they arise,

allowing for proactive maintenance that minimizes

downtime and improves aircraft reliability. This

proactive approach can significantly reduce


operational costs and ensure smoother flight

operations, enhancing overall safety for both

passengers and crew. Moreover, AI-driven solutions

can optimize routing and crew scheduling with

precision and adaptability. By considering factors

such as weather conditions, air traffic, and crew

qualifications, these technologies can dynamically

adjust flight plans, leading to more fuel-efficient

routes and reduced environmental impact.

Additionally, optimized crew scheduling ensures the

right personnel are available when and where they

are needed, optimizing crew productivity and

improving crew satisfaction. With the increasing

reliance on digital technologies, cybersecurity has

become even more critical. As the aviation industry

becomes more interconnected, robust cybersecurity

measures will be essential to protect sensitive data

and prevent potential cyber threats.

Aircraft IT: What do you want your customers to

say about Web Manuals?

JL: That we facilitate and enrich their day-to-day

work, by offloading the time-consuming yet crucial

task that comes with a new revision of e.g., the

company manual or operational procedures. Time is

of the essence in the aviation industry, and we strive

to streamline processes so our customers can

navigate the complexities of compliance and

regulatory updates with confidence and ease.

Another invaluable aspect is that they can rely on us

to keep them updated on new regulatory

requirements and where in their operations that is

impacting.

Aircraft IT: Julia Larsson, thank you for your time.

“A significant factor contributing to Web Manuals’ success has been our

phenomenal agility in responding to the ever-changing demands of the

aviation industry”

CASE STUDY: AIRFRANCE KLM

Achieving IT process continuity

in Air France Industries and KLM

Engineering & Maintenance

Anne-Laure Propper, Olivier Demède and Arjan Otten share the experience of

managing multiple maintenance organizations and strong cultures in one MRO system



For any case study to be meaningful, readers will need to know the

circumstances in which the case occurred. In this article, it was with one of

the world’s great airlines, and here are few words about them.

KLM ROYAL DUTCH AIRLINES

Founded in 1919, KLM Royal Dutch Airlines is the longest continually operating

airline in the world. Part of that longevity can be ascribed to an unwavering

commitment to technology, innovation and transformation. Typically, in 2003,

KLM saw the potential of an organization that was itself then just seven years

old, and the power of their product as a maintenance and engineering system

built for the world’s top airlines. It led to the airline selecting the IFS Maintenix

product to run their engineering and MRO division. Less than a year after that, in

2004, Air France, a giant of the industry with seven decades as France’s flag

carrier, merged with KLM to form what was, at the time, the world’s largest

airline, Air France KLM. Since then, the two airlines have come together to build a

truly world-class organization.

STARTING OUT IN 2004

When Air France KLM selected IFS Maintenix in 2004, one of the main criteria

was that the organization should be able to maintain multiple maintenance

programs for the different operators in the group. In the period from 2004 to

2015, all of the KLM fleet was inducted and from 2009 to 2020, the Air France

fleet was inducted (figure 1), including the Airbus A380 which was being

introduced at the same time.

Air France/KLM IFS Maintenix Journey

• IFS Maintenix in use at KLM since 2004

– Selection criteria: multiple maintenance programs

• 2004 - 2015 KLM fleet inducted

• 2009 - 2020 Air France fleet inducted

• Airbus: A220, A320CEO, A320NEO, A330, A340, A350, A380

• Boeing: 737PG, 737NG, 747-classic, 747-400, 777, 787

Note 1: bold types have multiple operators

Note 2: light blue KLM and dark blue Air France

Figure 1

At first, Air France maintenance had been using a legacy system, separate from

IFS Maintenix but, after 2009, moved quickly to put the Air France fleet onto the

new system. The combined airline had a few criteria that they wanted to meet

with the new unified maintenance program (figure 2).

“When Air France KLM selected IFS Maintenix in 2004,

one of the main criteria was that the organization

should be able to maintain multiple maintenance

programs for the different operators in the group.”

Aircraft Maintenance Program (AMP) design philosophy

• Create one repository with maintenance programs tasks (requirements)

– Select applicable requirements for an operator

– Issue AMP per operator independently of each other

– Issue Temporary Revision (TR) per operator

• Create (if required) a separate 145 organization per operator

• Provide users with fleet they need

• Blocking strategies for checks per operator

Figure 2

They wanted to create one repository with maintenance programs and tasks

(requirements) applicable for different operators in the group and to be able to

select applicable requirements for each operator. Also, they wanted to be able to

select and issue maintenance program revisions for each individual customer,

and that is possible in IFS Maintenix. Also, in the case of a temporary revision,

with a requirement from the authorities that it has to be implemented

immediately but where it only applies to one group of aircraft, they want to be

able to implement the revision just for the group to which it applies whether that

aircraft group is in one fleet or multiple fleets and that is also possible with IFS

Maintenix. All of that was realized when Air France and KLM came together.

Both airlines are regulated by EASA but also both have history, working in

different ways in Paris and Amsterdam, and there are other customers who use

Air France KLM MRO services who also have their own ways of working. Now, Air

France KLM is able to create, for an aircraft type, a separate set of task cards

dedicated for each customer operating that aircraft type. Air France will use the

card for their 145 organization and KLM for their own 145 organization.

With this program, Air France KLM is also able to provide access to the

system user for only the fleet they need to see. So, a planner at KLM will see the

KLM fleet whereas their colleague in Air France will only see the Air France fleet.

KLM Engineering and Air France Engineering will see all the aircraft in their

respective fleets. And a customer who only has two aircraft put into the system

at Air France KLM Engineering will only see those two aircraft in the planning

module and can work with those aircraft.



The last thing that was important for the airlines was that they should be able

to create a separate blocking strategy for each operator’s fleet. So, if one airline

wants to have an A Check or a C Check or, over all the types, a D Check, or if a

customer does not want A Checks and only wants the individual tasks but not

grouped, all those things are possible within one aircraft type.

So, for the Boeing 787, it has been possible to create one set-up for KLM, a

different set-up for Air France and yet a further set-up for that other customer

who does not want A Checks but will select specific tasks per visit. For all of

them, it is possible to create a set-up which does that. In figure 3 is a schematic

of how that works.

“With this program, Air France KLM is also able to

provide access to the system user for only the fleet

they need to see. So, a planner at KLM will see the KLM

fleet whereas their colleague in Air France will only see

the Air France fleet.”

Schematic AMP process

AMP requirements 1

AMP requirements n-1

AMP requirements n

AMP program

(requirement repository)

looking at, and there will only be task cards for that operator, which helps a lot:

but you can also, build your own custom report to meet a regulator’s

requirements for specific data about a particular operator.

Starting from the requirements, figure 4, moving left to right, shows aircraft

and OEM requirements and alterations.

Air France

787 AMP

Air France 145

organization

KLM 787

AMP

KLM 145

organization

Airline

787 AMP

Note: 145 is performed by Air France and KLM for their own fleets

Figure 3

At the top of the figure, you can see the Aircraft Maintenance Program (AMP)

requirements numbered 1 to ‘n’, ‘n’ being whatever number it runs to which is

usually between two and three thousand: for the Boeing 747s, due to their

history, that was often up to five thousand tasks. They’re all part of the

maintenance program requirement repository and, from there, it is possible to

send them to the different AMPs of the different customers. For the Boeing 787,

there are two independent sets of task cards, one for each of the two 145

organizations. Even if, say, the aircraft had been inducted in the KLM 145

organization but, in the end, it was maintained partly in Paris by Air France.

Because they all use the one system, even if it was not their main organization,

they could still perform work on that aircraft in Paris using the KLM organization

task cards.

IFS Maintenix also provides a reporting solution for AMPs; with a single

button, you can issue a maintenance program for the operator that you are

Figure 4

Everything can be set-up in Maintenix from this document. You can do a

maintenance planning scheme and organize each maintenance that you want to

do on the system, be that a check, item outside of maintenance phase, or

equalized blocks. You can do whatever you want in a way that is suitable for the

airline and its operation. Then, to do this task, you’ll need everything — manuals,



parts, logistics, information — and basic information which can be set-up from

the requirement, the Work Order and the work card instructions. This starts to be

the transition between CAMO and Part 145. We have this set-up in the Work

Order to be prepared for the mechanics in the Work Package.

Then, in the end, Part 145 gets organized with the work that the Work

Package contains to make it workable, and to make sure there are enough

appropriate skills and parts available. Everything can be managed internally in

the IFS software as long as it receives enough data. All the preparation and

execution of the work is done within IFS Maintenix and must remain in the

system while all the feedback goes back to the operators through reports or

through the application itself.

BENEFITS AND ACHIEVEMENTS

The benefits and achievements from having IFS software include, as already

mentioned, we can generate a maintenance program and a temporary revision

(TR) which is a key point for Air France KLM. Using the legacy solutions that we

had previously, it was really difficult to generate a TR, it was a very complex

thing; so, this represents a great benefit for us. We can also now issue AMPs and

TRs for individual operators; having fleets with multiple operators, as we’ve

already explained, we can now ensure individual AMPs and TRs for each

operator and are now able to work continuously on maintenance program

revision. We can revise requirements at any time and place them into a box, AMP,

then can just release them when the operator is ready and in agreement.

Another benefit is that we can create separate Part 145 organizations for each

aircraft type. That helps a lot when there are different ways of doing things,

especially if there are two or more organizations to work with, operating with

different AOCs and different regulatory authorities.

Drive Aviation maintenance

efficiencies with SAASbased

fleet planner.

Learn more

IFS_Advert-Half-Page_A&D_05_23v3.indd 1 AIRCRAFT IT MRO • AUTUMN 2023 • 47

31/05/2023 16:37


Flexibility is another key benefit: IFS Maintenix is composed of a lot of

modules, not all of which are used by Air France KLM; for example, we don’t use

the Logistic module: however, users can use the modules they choose but should

remember to pay attention to what they want to do and be able to run their

process from end to end. There is a capability to define and to design your own

reports plus there are almost paperless AMPs and task card processes: ‘almost’

because we choose to still print some work out for control purposes, but it could

be paperless soon if we can devote some resource to achieving that. And finally,

new and existing fleets can be incorporated efficiently. Entering a new fleet or a

new aircraft to an existing fleet in Maintenix has never been so easy compared to

past experience.

CONSIDERATIONS AND LESSONS LEARNED

IFS Maintenix is very flexible and, in leveraging that, we plan to get more

guidance from IFS about what might be the consequences for what we might

put in or not put in, or how it should be structured. We are aware that we have

pushed the boundaries of the system and it’s logical that sometimes that can

mean some trial and error which needs a good test environment. We also found

that, if you issue AMP revisions to each operator at different times you need to

be aware that the system’s active maintenance program view only shows you the

latest released version of the task. It is possible to access older versions, but

users have to bear that in mind. If not, you might think that something is missing

that isn’t. In our particular solution, because of our integrated landscape, we have

a challenge today around unique AMP requirement numbering for components.

At the time of writing, we were discussing with IFS whether that could be

remedied. Due to the fact that so many groups within Air France KLM utilize the

“…we can create separate Part 145 organizations for

each aircraft type. That helps a lot when there are

different ways of doing things, especially if there are

two or more organizations to work with…”

IFS Maintenix system — Planning, Part 145, Engineering, different organizations

— if we want to fully activate, or publish, the maintenance program, we’ve found

it’s best to co-ordinate across all parts of the maintenance organizations.

Integration with other IT programs is complex — often the case with these

sorts of programs. Although the combined Air France KLM was not very old

when this implementation began, and so had very little history working together,

we saw that different operators had had their inputs into the design of the

system and IFS had created the input fields that were usual for those operators

which meant that, in the end, there were quite a few fields which not everybody

had to fill. Some were mandatory, others were optional. When deploying a

sophisticated maintenance system like IFS Maintenix, it is therefore critical that

you are really careful as to what you decide you are going to put in the system as

part of your solution, because whatever data you put in, you then have to

maintain for the rest of the life of the aircraft. If you choose to put in too much

optional data, you are generating more work downstream for your team, so you

should only do that where it’s providing genuine value.



ANNE-LAURE PROPPER

Having started in IT consulting, Anne-Laure joined AIRFRANCE KLM in 2008,

occupying various positions before joining the Engineering & Maintenance teams

managing projects on aircraft, cabin retrofit and modification, and Airbus A380 entry

into the AIRFRANCE fleet. Since January 2021, she has been in charge of the CM&C

project for AIRFRANCE Engineering, transitioning from legacy systems, and integrating with

supply chain and shop floor control systems for the group and its customers.

OLIVIER DEMÈDE

After twenty years on Part CAMO activities, Olivier was involved in Airbus A380

and Maintenix entry into service, in 2009. Then in the CM&C project to move

Component Control Configuration to Maintenix. He is now in charge of improving

Maintenix usage in the business and defining training material for most beneficial

usage of Maintenix. This task relies on a large key user network in various skills, domains

and maintenance sites within AIRFRANCE and KLM.

PRESENT AND FUTURE AMP DEVELOPMENTS

At the time of writing, we were trying to integrate IFS Maintenix with our supply

chain and shop floor control. We decided to go with SAP which was already

used by KLM for this because it is going to be a company-wide or group-wide

software, as a result of which we are facing quite a few issues. IFS has been very

helpful because most of the issues we are facing are in the integration with the

current legacy systems; two different legacies, complex ones with different

requirements. Integration with SAP went better than expected. Integration with

legacy is a bit more complex because of Air France KLM’s landscape. So, when

you start choosing your product and working with it to be aware of what you are

aiming to integrate and how; it’s one of the lessons that we learned that, if you

don’t define all your requirements from the start, you might face some

difficulties. We’ve been on this project for quite some time and will be happy to

share our experience with anyone who contacts us.

Our next step is an e-Techlog to have an interface between the cabin crew

and the pilots for notifying and recording faults during the flight. We also need

to integrate things with IFS Maintenix which has been a challenge given our

previous IT landscape; see above. We want to use the tool to keep control of

maintenance with the next step being the e-Techlog or e-Logbook to be

integrated with IFS Maintenix.

We have certainly appreciated the capabilities that IFS has delivered for Air

France KLM and we hope that this case study has helped readers to better

understand the solution and how it has worked for us in the real world of airlines.

ARJAN OTTEN

After thirty years of aircraft manufacturing and airline experience as structure and

maintenance programs engineer at Fokker Aviation, Arjan joined KLM Engineering

in 1996. Since 2001, he has occupied several functions in maintenance programs

for KLM and customers. Since 2003, he has worked with Maintenix software, in

the selection process for and use of Maintenix. Arjan is presently responsible for the

Boeing 747-400 and 787 maintenance programs for AIRFRANCE KLM and customers.

AIRFRANCE KLM GROUP

Air France-KLM is a major player in international air transport

with flights to over 300 destinations, covered by Air France,

KLM Royal Dutch Airlines, and Transavia. With a fleet of 522 aircraft (divided between Air

France, KLM Royal Dutch Airlines, and Transavia), the Group serves up to 300 destinations

in 120 countries, mainly from central hubs in Paris-Charles de Gaulle and Amsterdam-

Schiphol. In 2022, Air France KLM transported 83 million passengers worldwide.

IFS

IFS is a globally recognized provider of software solutions for global

aerospace & defense (A&D), including airlines and fleet operators, A&D

manufacturers, defense in-service support and independent MROs. IFS’s

solutions support project and program-centric manufacturing; a complete spectrum of

maintenance management capabilities for sea, land and air assets, from heavy, complex,

and component MRO, to line maintenance or at-platform/asset support; as well as all

types of procurement models.







VENDOR JOB CARD: QOCO SYSTEMS

Ilari Neitola sets out the commitment to high

quality aviation IT solutions and successful

collaboration that have made QOCO a

trusted partner and IT solution provider

Ilari Neitola is CEO and Founder of QOCO Systems. Establishing QOCO in 2009

enabled him to merge his love for aviation with software engineering. Committed

to boosting efficiency in aviation’s technical operations, Ilari continually seeks

innovative solutions to create a positive impact for QOCO’s current and future

customers. His technical skill and entrepreneurial drive fuel an ongoing curiosity and

excitement, reflecting his dedication to the combined worlds of aviation, IT, and a

software business.


of the business?

Ilari Neitola: Ilari Neitola, CEO & Founder of QOCO

Systems Ltd.

our commitment to innovation. Our start with

consulting projects allowed us to identify unique

challenges and transition to creating SaaS (Software

as a Service) products tailored to the industry. This

blend of passion, vision, and hands-on experience

has been the driving force behind QOCO.

Aircraft IT: How did QOCO get started?

IN: QOCO emerged from my passion for aviation and

technology. Founded in 2009, our original mission

centered on providing excellent user experience

through software solutions for aviation professionals.

As we’ve grown, we’ve maintained that focus while

embracing the goal of enhancing collaboration and

efficiency in maintenance processes through

digitalization. This shift reflects our deep

understanding of the aviation industry’s needs and

“Our start with consulting projects allowed us to identify unique challenges

and transition to creating SaaS (Software as a Service) products tailored to

the industry.”



“QOCO’s most significant business achievement has been starting the collaboration with Rolls-Royce, becoming their

trusted partner for integrating their airline customers.”


that drives QOCO?

IN: Our guiding principle is a commitment to our

customers. We always strive to understand their

needs and delight them with our solutions. This

relationship drives everything we do, from product

development to daily interactions. Emphasizing

agility, especially in a regulated environment, allows

us to adapt quickly to internal and external changes,

ensuring our customers benefit from our skills. Our

focus is not only on the present but also on the

future. We aim to stay on top of new technological

developments to help our customers benefit from

the latest innovations. This means constantly

improving our operations and creating products that

set new standards for quality and innovation.

Collaboration, productivity, and efficiency are at the

heart of our business, and we uphold these values

through continuous learning and a solid

commitment to diversity.

Aircraft IT: What has QOCO’s greatest business

achievement been to date, and why?

IN: To date, QOCO’s most significant business

achievement has been starting the collaboration

with Rolls-Royce, becoming their trusted partner for

integrating their airline customers. Our ability to

maintain extremely high customer satisfaction,

consistently exceeding expectations, sets this

relationship apart. This collaboration has proven our

capability and reliability as a service provider and

validated our vision of a more connected industry

ecosystem through digital data exchange. It’s a

practical demonstration of how our solutions and

approach can make a tangible difference in the

aviation industry.



IN: In our early days at QOCO, we believed that good

products would naturally find their market, so we

didn’t give enough attention to sales and marketing.

As we aimed to impact the industry positively, we

learned the importance of communicating more

about what we do and how we can help. That

realization highlighted the need to balance our focus

on product innovation with telling our story and

connecting with the market strategically. This valuable

insight continues to shape our approach and has

been a key factor in our success.

“With MROTools.io, we enable our aviation maintenance customers to

digitalize and streamline tool management processes…”


summarize what QOCO does for aircraft

maintenance customers?

IN: With MROTools.io, we enable our aviation

maintenance customers to digitalize and streamline

tool management processes, while Aviadex.io enhances

collaboration and facilitates seamless and digital

communication between airlines, OEMs, and MROs.


thing in maintenance Aviation IT?

IN: The critical concern of workforce availability is

driving the push for innovative solutions. Among the

approaches I see as most promising is digitalization,

for its capacity to automate routine tasks and free

skilled personnel for more complex work: also, the

use of advanced AI in resource planning, which leads

to optimal scheduling and resource allocation. A

further focus must be on enhancing collaboration

among industry players, allowing for smooth data

exchange and coordination. This interconnected

approach could revolutionize maintenance practices

in aviation IT, breaking down traditional barriers and

opening new avenues for growth.


say about QOCO?

IN: I want our customers to recognize QOCO as a

trusted partner that understands their unique

challenges and delivers innovative, reliable solutions

that make their daily operations more efficient,

productive, and enjoyable.

Aircraft IT: Ilari, thank you for your time.


WHITE PAPER: EXSYN

Leveraging data for

digital aviation success

Sander de Bree, Founder & CEO at EXSYN Aviation Solutions unpacks the

importance of managing aircraft data as part of the digital transformation journey


WHITE PAPER: EXSYN

We want to make sure that data is properly maintained and

managed as the foundation for digital success but, to bring that

about, we must first understand the business’s past in order to

inform decisions and actions in the future.

THE DIGITAL TRANSFORMATION JOURNEY

Because of the complexity of demands on, processes in and expectations of

airlines, the old ways of working are no longer adequate to the job. Increasingly,

airlines are moving to digital processes which are really good at harvesting,

organizing and using the data in the business; at the same time, new aircraft

joining the fleet generate huge quantities of data. So, it makes sense to harness all

of that data through new digital systems to leverage the best possible ways of

working.

At EXSYN Aviation Solutions, we are often called upon to help an airline make

the journey to digital; after all, while it will almost certainly be the first time that

airline has tackled its digital transformation, it is a process with which EXSYN is

very familiar and for which we have good experience-based understanding, plus

we have developed some really good tools.

MAKING THE DATA STRATEGY WORK

Figure 1 illustrates the key transformation areas on which the success of any

digital transformation will rest.

PEOPLE

THE HEART OF YOUR

BUSINESS’S SUCCESS

Figure 1

KEY TRANSFORMATION AREAS

CRITICAL SUCCESS FACTORS

PROCESS

PREPARE YOUR WAY OF

WORKING READY FOR THE

CHANGE

SYSTEM

NEEDS TO SERVE END-

USERS AND IS WHAT

HOLDS EVERYTHING

TOGETHER

DATA

SUPPORTS

UNDERSTANDING

AND INFORMS

DECISION-MAKING

People will always be the first consideration because they are at the heart of any

business and it is they who will have to carry out the digital transformation and

work together to achieve the corporate goals.

“At the start of any digital transformation journey, we

will be asked by the airline’s Executive Leadership

Team, ‘what will it need for us to get the basics right in

order to be where we want to be?”

At the start of any digital transformation journey, we will be asked by the

airline’s Executive Leadership Team, ‘what will it need for us to get the basics

right in order to be where we want to be?’ The first thing that usually comes to

mind is that the data needs to be cleaned (figure 2) dependent on the age of the

fleet, usage of the aircraft, and the systems that might be at the starting point of

that digital transition journey.

GETTING THE BASICS RIGHT

DIGITIZATION A CRITICAL SUCCESS FACTOR

CLEANING ENRICHMENT ALIGNMENT IN

DATASETS

Figure 2

THINK OF FUTURE

INTENTIONS

ITS NOT JUST

ABOUT DATA;

PEOPLE AND

PROCESSES

CREATE THE DATA

Data has to be cleaned because, over time, it will have been entered by users

and mistakes will have been made, ranging across common issues such as

incorrect zeros, dashes and dots, but also including the more crucial part of data

cleaning where it starts to potentially impact the data of the aircraft. This is

mostly an unsung topic; however, data cleaning is not just looking at incorrect

zeros, dashes and decimal points but. It also means, for instance, looking at the

historic accumulation of utilization for the aircraft and how does the historic

accumulation of flight hours and flight cycles add up to the current listed hours

and cycles of the aircraft. They might not necessarily agree over time: data entry

mistakes might have been made which have not been corrected and, before

long, there will be a discrepancy between the actual hours flown by the aircraft

and what is reported in the system. Uncovering any such discrepancy is an

important part of data cleaning and one of five important steps towards getting

the basics right.


WHITE PAPER: EXSYN

“It also means, for instance, looking at the historic accumulation of utilization for the aircraft and how does the historic

accumulation of flight hours and flight cycles add up to the current listed hours and cycles of the aircraft.”

When that first step is out of the way, the second consideration is often that a

customer is moving to a system landscape which is far more data intense and

data hungry than what had been before. Coming from a landscape that is far

simpler in terms of data also means that, in order to properly use the new

systems, data needs to be enriched from other sources; not only from the data

sitting in the MRO system but also using additional data sources to enrich the

aircraft MRO data sets. This is when it becomes necessary to start thinking

beyond current systems or legacy systems to look at alternative sources such as

the AMMs (Aircraft Maintenance Manuals), the IPCs (Illustrated Parts Catalogs)

and other OEM manuals that you might need to refer to in order to start

enriching the data before it is actually moved into systems where it might be

needed as part of the digital transformation.

That brings additional challenges when it comes to getting the basics right

because, if you are going to take data from multiple sources, to make sure that it

fits the model of the systems where it is needed to support the digital

transformation, people will need to start thinking about getting those data

aligned in the data sets. You cannot simply take several different data sets, throw

them together and then try to push that into whatever system you might want to

use it for. That is the third item in figure 1, the technical part of getting the basics

right, alignment of datasets so that the data will fit the purpose for which you

want to use it and to ensure that you won’t be introducing new problems into

the system that you want to use.

In addition to the four items identified in figure 1, when it comes to getting

the basics right, there is an unsung hero which doesn’t get emphasized

enough, and that is, ‘thinking of future intentions’ while you go through the

exercise. What we often see happening is that airlines need to migrate data,

need to get data into a certain status in order to implement a system and get

something up and running and we try to think of solutions to get that data into

that system. However, once that has been achieved, we need to think about

progressing on to something else: to start using analytics and/or to connect

additional applications to it which, on its own, might drive further data

cleansing requirements as well as more enrichment and alignment needs. It’s at

that starting point where you want to get the basics right that it is useful to

think about future functions and include those in the data cleaning and data

enrichment activities that you want to do because now you are actually

actioning that data. The start of the digital journey is the right time to

introduce that because, if you don’t do it then, once you have migrated into the

new system with everything up and running, day to day processes and

activities become the priority again and there’s a chance that you’ll end up with

the same challenges and issues that you had a few years ago but just with a

different system. So, at the start when aiming to get the basics right, also think

about your future intentions that you want for the data, the place that you

want to give it in your organization and the systems that it will ultimately need

to drive, not just from an airworthiness compliance perspective but also from a

business efficiency perspective.

And last but not least, as a data business, we always like to think about the

technical aspects; however, within maintenance and MRO management, a

significant proportion of data is actually generated by users. In contrast to flight

data which is generated by the aircraft itself and is fairly structured, most MRO

datasets and maintenance datasets are generated by users every day. It’s not just

about the data itself, it’s also important to start thinking about the underlying

processes, the people, their skills, training, knowledge, etc., in order to maintain a

certain level of data standards in the organization and to avoid, if you have gone

through all those different exercises, further down the line, finding yourself again

in that same situation.

Another element is, from a cross-organizational perspective, to also learn

from each other. The ideal long-term data strategy vision would be a state where

a cross-departmental platform has been established in the business. If use cases

can run right through the organization, that will unlock the full potential of the

data. In this, we’re thinking of additional data such as load factors and customer

satisfaction, but also financial data.

Many of the airlines with which we work are already making some use of data

even before any digitization program but in a sporadic and vertical manner.

However, to get the best results, we encourage customers’ people to work in a

cross-functional manner in order to learn from each other and work towards a

cross-organizational flow of data.


WHITE PAPER: EXSYN

WORKING IN PARTNERSHIP FOR THE GOOD OF ALL

Thinking of a recent customer, when they approached EXSYN, they stated from

the outset that they wanted to collaborate with particular industry-leading

partners and to involve EXSYN in that. How this will look in the context of day-today

collaboration with what both the airline and EXSYN will bring to the table,

can be structured in two specific areas. There is technology from EXSYN being

used at the airline and there is a managed service element: it is the

accommodation of these two that fuels the partnership. So, lets deep dive into

those two elements (figure 3).

DATA STRATEGY: PARTNERSHIPS

WHAT PARTNERSHIP BRINGS

“… just having the technology itself wouldn’t do justice

to a partnership because it’s not just about the

technology that needs to be brought into a

collaboration: it’s also about bringing a particular

service to the partnership in terms of the methodology

that we apply…”

TECHNOLOGY (NEXUS) TO SUPPORT

EFFICIENT, SAFE, SCALABLE AND CONTROLLED

MIGRATION OF MISSION CRITICAL DATA

Figure 3

MANAGED SERVICE FROM EXSYN’S TEAM OF

EXPERTS TO COORDINATE AND GUIDE THE

MIGRATION PROCESS

Looking at technology: the data process starts with data coming from different

systems into a particular system. To integrate that data between various different

systems within the airline’s IT landscape, those data flows need to be facilitated

— getting the basics right around data. This is where the technology that EXSYN

brings to the program comes into play. It is a full platform that connects to the

different systems in use at the customer airline as well as external systems such

as OEM portals, in order to get the data that was identified from exercises like

getting the basics right. Also, this is the time for enrichment and alignment.

Then, using that EXSYN technology to have an integrated process, to extract

that data and apply certain transformation rules that might be needed,

alignment rules that might need to be applied to it plus cleansing that might

need to be applied to that data. In short, all of the different technical workings

with the data itself and ultimately moving them into systems and data

warehouses where the data is needed.

As you can imagine, with a large fleet you’ll need a powerful piece of

technology in order to facilitate such a process in a cost efficient and safe

manner. But just having the technology itself wouldn’t do justice to a partnership

because it’s not just about the technology that needs to be brought into a

collaboration: it’s also about bringing a particular service to the partnership in

terms of the methodology that we apply, several elements of which have been

shown and discussed above. That includes experience not just in terms of

systems but also on the data bits themselves and on the different aircraft types.

Different OEMs follow different data strategies and all of that comes across when

you engage in a data migration activity.

If we now talk about the methodology, figure 4 illustrates the exercise that

EXSYN went through with the customer airline but which would be typical of any

customer.

DATA STRATEGY: PARTNERSHIPS

TECHNOLOGY – THE NEXUS PLATFORM

Figure 4


WHITE PAPER: EXSYN

“In this process, you could uncover some things that might have happened in the past to that data and could have

referred to maintenance events such as task over-runs. These are all elements that you need to expect…”

It starts with something very simple, a base line, taking all the data that needs to

go into the architecture at some point. At this stage, there is no need to apply

any complex transformations or rules, but just load the data in and see how

things look in that future context where the data has to be. That identifies

different gaps that need to be addressed as well as additional data sets that

might need to be added and cleaning requirements in order to make sure that

the data is fit for purpose. All of this is not only to run whatever system you

might want to run at this point but also taking into account the future intentions

for that data and those systems.

From that point, we get into an iterative cycle of amending the data, enriching

the data, cleaning the data, applying additional transformation rules, etc., to

achieve a certain level of data readiness at which point we could say that, having

gone through that entire integration and migration exercise, the data is ready not

just for today’s purposes but also for our future plans and intentions. That’s the

point where you move into a go-live scenario and then start managing the data

according to the process every day.

With the customer airline in question, it took seven different iterations to get

the data into a state of readiness for the business to continue working with it

and, through that iterative process, all of those different elements are covered.

These include the different cleaning rules, the different transformations that the

customer might want to apply to the data even the different corrections that

might sometimes need to be done, corrections that can have critical impacts on

the aircraft data itself. In this process, you could uncover some things that might

have happened in the past to that data and could have referred to maintenance

events such as task over-runs. These are all elements that you need to expect if

you undertake such an exercise. It’s nothing to be afraid of but just something

that needs to be managed as part of the overall process, part of the journey that

you go through to get to that state of data readiness.

That said, this exercise is not done solely in order to have a particular level of

data readiness; you go through this technical exercise of getting data up to a

certain standard as part of a bigger picture. That might be because of a digital

journey which the organization is on, it might be because of the implementation

of a new system, it might be because of the arrival of a new fleet into the airline…

it’s always part of a bigger overall picture. What is important is to look at the

process itself, next to managing it properly from a technical aspect and the

alignment of all the migration, all the data transmission activities with the overall

business implementation project. This is never a stand-alone activity with its own

goals; it’s something that is fully integrated into the entire business

implementation process.

SANDER DE BREE

Sander de Bree is founder and CEO of EXSYN Aviation Solutions; focusing on

aircraft data management solutions for aviation. He is heavily specialized in the

field of IT systems for aircraft maintenance and data management, oversees all

R&D projects within the company and is the main focal point for all business

development activities. Sander holds a degree in aeronautical engineering and holds

specializations in human factors, continuous airworthiness management, aircraft

maintenance and IT business systems.

EXSYN AVIATION SOLUTIONS

EXSYN’s aircraft data management platform and its various

solutions are deployed with more than 20 different airlines and

MROs across 20 different countries globally. Overall, it has already

integrated with more than 10 different MRO software’s and 29 different aircraft types.

Combining EXSYN’s aircraft data management platform with any MRO software provides

airlines and MRO’s the ability to not just record airworthiness and maintenance data but

also drive value from their data through business optimization, maintenance costs

reductions and higher fleet availability.






CASE STUDIES: AIR CANADA • LUFTHANSA • AIR TAHITI • AIR EUROPA

WHAT CAN IT DO: QOCO

NEWS AND TECHNOLOGY UPDATES

VENDOR JOB CARDS: ULTRAMAIN SYSTEMS • SWISS-AS • QOCO SYSTEMS • EXSYN AVIATION SOLUTIONS

CASE STUDIES: CHRONO AVIATION & WAAS • FEDEX EXPRESS WHITE PAPER: ASIA DIGITAL ENGINERING (ADE) NEWS UPDATES

WHAT CAN IT DO: ROTA HOW TECHNOLOGY WORKS: IDMR VENDOR JOB CARDS: RUSADA • REDIFLY • RECOSENSE • ADE

CASE STUDIES: JAL ENGINEERING CO. • AIRBUS NEW ZEALAND WHITE PAPER: KEEPFLYING NEWS UPDATES

WHAT CAN IT DO: QOCO SYSTEMS HOW I SEE IT: ICF VENDOR JOB CARDS: ADSOFTWARE • ULTRAMAIN SYSTEMS

Missed an issue of MRO?

CLICK ON THE COVER TO FLY BACK IN TIME NOW…

WINTER 2022 • V11.4

SPRING 2023 • V12.1

SUMMER 2023 • V12.2

Managing several fleets of devices at Air Canada

Ensuring that all devices are up to date, synchronized and in compliance with regulatory requirements

Lufthansa gains time on wing New MRO/M&E IT solutions

for its R-R Trent engines at Air Europa and Air Tahiti

Continuous data exchange benefits the airline & the OEM

The benefits from investing in a modern solution

FedEx Express takes maintenance planning digital

Realizing the simplifying benefits of a new maintenance planning solution

Chrono and WAAS

get a new IT solution

Updating IT as a pillar for growth strategy

Digital transformation at

Asia Digital Engineering

A newly stand-alone MRO leverages technology

JAL Engineering Co. goes digital

Transforming long-range maintenance planning to manage more aircraft

AIRBUS NEW ZEALAND: A new ERP

KEEPFLYING: Digital Financial Twins will

solution for a growing regional player

enable the best use of aircraft and components

AIRCRAFT IT MRO V11.4

WINTER 2022

CASE STUDIES

AIR CANADA • LUFTHANSA

AIR TAHITI • AIR EUROPA

WHAT CAN IT DO: QOCO


SPRING 2023

CASE STUDIES

FEDEX EXPRESS • CHRONO AVIATION & WAAS

WHITE PAPER

ASIA DIGITAL ENGINEERING (ADE)


SUMMER 2023

CASE STUDIES

JAL ENGINEERING CO. • AIRBUS NEW ZEALAND

WHITE PAPER: KEEP FLYING

WHAT CAN IT DO: QOCO SYSTEMS


VENDOR JOB CARD: DENT & BUCKLE

Michał Schutty explains how making the tedious job of

structural damage records easy and intuitive has

ensured dent & buckle’s continuing success

Michał Schutty has an unwavering passion for innovation and boasts an impressive

track record in the aviation industry. He presently holds the role of CEO at dent &

buckle, having assumed the position in June 2023. Previously, Michał served as the

CTO at NHV Helicopters and played a vital role within the Rusada team. With a

master’s degree in mechanical engineering under his belt, he seamlessly integrates

technical prowess with a strategic outlook. Michał’s emphasis on innovation,

nurturing relationships, and promoting growth underscores his unwavering

commitment to instigating positive change in the industry.

Aircraft IT: Your name, your job title and the name

of the business?

Michał Schutty: Michał Schutty, CEO of dent & buckle

Aircraft IT: How did dent & buckle get started?

MS: In 2014 Kristinn Fannar Palsson, an aircraft

structural engineer from Iceland had an idea to

create an application that would replace manual

and Excel based aircraft dent and buckle charts.

Through a chain of connections, he was introduced

to an aviation software company called Output42

to see if they were interested in the project. After

an evaluation and recognizing the potential, both

parties decided to start a joint venture company

with the goal to create a state of the art, truly

mobile solution powered by 3D interactive airframe

models.


that drives dent & buckle?

MS: The guiding business principle that drives dent &

buckle is centered around providing a meaningful

solution that aligns with our mission. Our focus is

delivering software that is so intuitively designed and

user-friendly that its value is immediately apparent

and requires minimal thought to adopt — essentially, a

‘no brainer’ solution. This principle underscores our

commitment to creating products that not only

address specific challenges but also resonate with

users due to their practicality and ease of use.

Aircraft IT: What has dent & buckle’s greatest

business achievement been to date, and why?

MS: dent & buckle’s greatest business achievement to

date has been retaining 100% of their customer base


during the pandemic period. Despite the challenging

economic environment brought about by the

pandemic, we managed to maintain a strong foothold

in the market and uphold our customer relationships. I

believe this achievement speaks volumes about our

commitment to customer satisfaction and the quality

“Despite the challenging economic

environment brought about by the

pandemic, we managed to maintain

a strong foothold in the market and

uphold our customer relationships.”


of the software that we offer. What we

have also achieved is the ability to

organically grow and develop

innovative products without relying on

external investors, this showcases our

self-sufficiency and strategic business

acumen.

Aircraft IT: What have been your

disappointments and what have you

learned from them?

MS: Our disappointments stem from

the challenges encountered while

introducing this new technology to

larger customers in the conservative

aviation industry, revealing the need

for patience. Our experiences have

shown us that introducing innovative

solutions to larger clients, can be a

challenge due to the airline industry’s

adherence to traditional methods. This

requires us to put in extra effort to

effectively demonstrate the

advantages of embracing digitization.

Aircraft IT: In a sentence, how would

you summarize what dent & buckle

does for aircraft maintenance

customers?

MS: Dent & buckle transforms the

tedious job of maintaining structural

damage records into a task that is

easy and intuitive. We make the job of

maintaining structural damage

records easy.

Aircraft IT: What do you feel will be

the next big thing in maintenance

Aviation IT?

MS: The next significant advancement

in maintenance Aviation IT is likely to

be the widespread utilization of

“Dent & buckle

transforms the tedious

job of maintaining

structural damage

records into a task that is

easy and intuitive. We

make the job of

maintaining structural

damage records easy.”

machine learning for various inspection

tasks. Dent & buckle’s ‘dab.ml’ product

exemplifies this trend, serving as a

valuable tool to aid engineers in

identifying new structural damage. The

emerging wave of products like dab.ml,

which harnesses the power of AI

technologies is poised to play a pivotal

role in assisting engineers and

revolutionizing how inspections are

conducted in the aviation industry.

Aircraft IT: What do you want your

customers to say about dent & buckle

MS: That we live by our values which

means we are reliable, agile and

technology driven. That our intuitive

solutions truly simplified their daily jobs.

That we are good partner to work with

and that they enjoy cooperation with us

which, in turn, leads them to

recommend us to other organizations.

Aircraft IT: Michał Schutty, thank you

for your time.



Webinars • eJournals

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News • Advisory Unit

Want to be involved? For more information

simply email scott.leslie@aircraftit.com

AIRCRAFT IT

MRO

www.aircraftIT.com


CASE STUDY: SAS (SCANDINAVIAN AIRLINES)

SAS’s Journey to paperless

maintenance operations

Yuliya Kornyeva, Maintenance Data Analyst and Dlovan Sandi, ELB Digital Service Owner

at SAS — Scandinavian Airlines, and Rob Saunders, Director of Business Development of the Electronic

Log Book at Ultramain Systems, share SAS’s transition to an electronic and paperless ELB solution



Facing big changes in the way that we work can make for a daunting

prospect but the reality is that, once the need for change has been

recognized, with the right partner, that change process need not be

daunting at all. And, of course, there are significant benefits to be gained

from making the change to a more modern solution. In that context, we are really

pleased to have this opportunity to share our vision of a paperless maintenance

process and the path to our successful achievement of a seamless transition to a

paperless maintenance environment (figure 1) at SAS.

However, before we go into the project, let’s just take a quick look at SAS

(Scandinavian Airlines) that is the subject of this case study.

SAS SCANDINAVIAN AIRLINES

SAS — Scandinavian Airlines, the flag carrier of Denmark, Sweden, and Norway, has

embarked on a robust digitalization strategy. Operating from three major hubs in

each home state — Copenhagen, Stockholm, and Oslo — SAS plays a pivotal role in

connecting Scandinavia to the world and the world to Scandinavia. Founded in

1946 as a consortium to consolidate transatlantic operations of Swedish, Danish,

and Norwegian airlines, these airlines merged into SAS in 1951. SAS continuously

reduces its carbon emissions through sustainable aviation fuel, new fuel-efficient

aircraft, and technology innovation with partners, contributing to the industry’s net

zero CO2 emissions goal by 2050. Spurred by Scandinavian heritage and

sustainability values, SAS aims to lead in sustainable aviation and digitalization.

WHAT SAS (SCANDINAVIAN AIRLINES) WANTED

At the outset, SAS mapped out a vision of what was wanted (figure 1).

SAS Vision

seamless

paperless

maintenance

process

8

Figure 1

E-Manual

E-Allocation

E-Signature

E-Execution

E-Archive

The idea was to be able to use electronic manuals provided by OEMs plus

electronically generated maintenance instructions, all of which would be

automatically allocated to engineering and maintenance staff based on different

criteria such as available ground time and the skills of the personnel involved.

Then these maintenance instructions should be executed by maintenance

technicians; performance of the allocated tasks should be acknowledged and

aircraft released using e-signatures on portable devices. Finally, all of those

records should be transitioned to the electronic archive, and properly stamped.

“The idea was to be able to use electronic manuals

provided by OEMs plus electronically generated

maintenance instructions, all of which would be

automatically allocated to engineering and

maintenance staff…”



LEGACY PROCESSES

That was the vision and some parts of it were already available. As a multitype

operator, SAS knows that OEMs already provide maintenance instructions in

SGML or XML format. Also, the airline has AMOS Maintenance and Engineering

software that’s able to recognize these formats and transfer them seamlessly to

maintenance instructions. Furthermore, SAS has a technical records archive in a

GE Digital AirVault which is combined with Asset Transfer System, another

product from GE Digital and integrated with AirVault, that stores all the airline’s

maintenance records. But some significant components in the vision were

missing from the reality. It reminded the airline that, compared with the modern

technology, it was not a very efficient process (figure 2).

“This involved not only integrating with the

maintenance and engineering system but also the

need to seamlessly integrate with flight operations

software and crew rostering.”

SAS approach

Cabin

OOOI

Crew

Composition

Legacy Process

Print

Sign

Scan

Upload

Register

Integration

Development

Tech

Flights

Defects

ELB

Tech Record

Components

Print

workpackage

and checks

Figure 2

Perform

checks &

document

performance

Scan

paperwork

and close

workpackage

Review DFP in

e-archive

Record

compliance in

MIS

5The old process saw SAS print digital electronic documents, perform checks and

document performance, and sign the paper which would then be scanned

before reviewing the records and registering the record in the maintenance and

engineering system with the scanned records then stored in the digital archive. It

was not the most efficient way of doing things. A significant portion of these

records are generated by line maintenance, particularly the technical log. Line

maintenance differs from base maintenance in that it operates in a highly

dynamic environment. In the case of logbooks, entries are made not only by

engineering and maintenance personnel but also by pilots and cabin crew,

making it a multi-user environment.

FINDING A NEW SOLUTION

Taking all of this into account, SAS began exploring paperless and Electronic

Technical Log Book (ELB) solutions available in the market. The goal was not just

to replace the current paper-based processes, including the technical log book,

with an electronic device, but also to aim for something more (figure 3).

Figure 3

Fuel Release

The 7 main requirement was to integrate any potential solution to SAS’s existing

digital infrastructure; This involved not only integrating with the maintenance and

engineering system but also the need to seamlessly integrate with flight

operations software and crew rostering. The integration aimed to relieve pilots

from the task of manually entering OOOI (Out, Off, On, In) times and crew

composition into the log book. Furthermore, the airline sought the capability for

the log book to not only receive but also transmit information with other internal

systems within the company. Additionally, it aimed to enable the log book to

exchange data with external systems beyond the SAS environment, such as those

related to fuel release. Moreover, the airline’s requirement included ensuring that

any new solution could seamlessly interface with the electronic digital archive,

facilitating the transmission of all signed documents to this archive.

Bearing in mind all of these requirements, SAS selected ULTRAMAIN for the

line maintenance environment and to provide the ELB. For base maintenance,

the choice was the solution provided by AMOS Mobile.

As we said above, there is a significant difference between the base

maintenance environment and the line. Base maintenance is essentially

engineering staff whereas, when we look at line operations, we’re looking at

pilots, cabin crew, engineering and back office. So, the application is also critical

as far as dispatch is concerned. The objective was to look for an application that



2023 August_Aircraft IT eJournal_m2.pdf 1 8/25/23 12:17 PM

“Base maintenance is essentially engineering staff

whereas, when we look at line operations, we’re looking

at pilots, cabin crew, engineering and back office.”

was protected against loss of connectivity which is just one reason why

ULTRAMAIN ELB was chosen as it can work completely off-line, and that

includes the electronic signature. So even with server loss, the application will

still work. And that was one of the key considerations for using the two

applications, ULTRAMAIN and AMOS, side-by-side.

In the old legacy process, a defect would be found while airborne, the aircraft

would arrive, would depart and then, at some point, hopefully in the next hour

although it could be longer, that information would be fed into the maintenance

system, in this case, AMOS. However, with the electronic Log Book, figure 4, that

information is going immediately into AMOS.

ELB

Benefits

Event Report Repeat Event

Real time integration with AMOS

ARR

DEP

Accurate Consistent data

Accurate 4 digit ATA codes

Faster Fix

No MEL overruns

No Calculation Errors

Safety Alerts

Reduced Deferrals

Less Delays

Higher A/C Availability

Lower Operating Costs

Data entry timeline

Legacy Process

Hours Days

Weeks

AMOS

Immediate Electronic update

9

Figure 4

So, whatever happens in AMOS is happening in real time because of the

connection into the electronic Log Book which has all the connectivity and

protections. From the point of view of the crew, obviously, they need usability, so

the application is very much designed to meet the needs of all those users.

SAS has chosen to use an iPad for the electronic log book with one device on

the flight deck and one in the cabin; they will ‘peer to peer’ synchronize when



“What that has immediately made possible is the

saving in paper with something like 10,300 pages

saved per month and literally hundreds of thousands

of log book pages saved throughout the year.”

There’s no printing, distribution, collection, paper entry, errors; most of that is

eradicated. What that has immediately made possible is the saving in paper with

something like 10,300 pages saved per month and literally hundreds of thousands

of log book pages saved throughout the year. All of that paper has disappeared

which also means that it no longer needs to be stored, scanned or corrected.

they are not connected. Both devices can be used for all functions, so there’s a

hot standby available should there be a failure of the flight deck device. The ELB

integration with AMOS is bi-directional.

BENEFITS

Looking at the benefits, you can see behind the red circle (figure 5) processes that

everybody agrees are no longer necessary and, as a consequence, have now gone.

ELB

Benefits

10

Figure 5

PRINTING

PAGES

DISTRIBUTE

TECH/CABIN LOG

ENTRIES

MIS DATA ENTRY TRANSPORT SHIP

ERROR

REPORTS

INHERENT

MIS DATA

CORRECTION

TECH

RECORDS

• Save Paper Handing costs

• Reduce Labour costs

• No data Entry

• > 99% data integrity

• Global visibility

• Reduce compliance risks

• e-Tech Records

COLLECT

STORAGE

GLOBAL OPERATIONAL VISIBILITY IN REAL

TIME

• Avoid Aircraft Switches

• Avoid delays

• Avoid AOGs

• Reduce Engineering & Ops costs

• Reduce NFF rate / Inventory cost

• Reduce MEL sectors

• Higher Passenger Service Level

• On-line records retrieval

PROCESS IMPROVEMENT

• OEM application integration

• Diagnostics and Prognostics

• User Group Innovations

HOW THE NEW SOLUTION WORKS AND IS PLANNED

TO WORK

Looking further into the future and with the application itself able to have

autonomous alerting and on-device decision support, everything in AMOS will

still work in real time but the new solution brings with it some decision support

for the mechanic. This has already meant that some ULTRAMAIN users are

seeing significant savings in component removal and ‘first time fix’ which means

more operational availability.

Looking at the steps in figure 6.1…

Signed

FlightLog

STEP 1. Performing a flight

STEP 2. The signed flightlog is

transferred to AirVault

11

Figure 6.1

STEP 1

STEP 2



… as far as the flight log itself is concerned, the process starts with performing

the flight and the signed flight log being saved straight into the SAS AirVault.

Then, figure 6.2, there are the e-Line checks, not including defect management,

and a compliance record being submitted to AMOS.

Ultramain

eLine checks

STEP 1. Check performed in

Ultramain ELB

STEP 2. Compliance record

submitted to AMOS

12

Figure 6.2

STEP 1

• accomplish electronically

• no paper

• no downstream effort

• compliance assured before

departure

STEP 2

“It generates real time updates while, at the same time,

it has also eradicated all of the line check side; that was

actually an innovation for this SAS project and the

information generated goes straight into AMOS for

compliance.”

If we look at service checks, weekly checks, maintenance checks, all of that sort

of thing, they have traditionally been carried out using paper and there’s a lot of

paper out there, even for many electronic log book operators. When Ultramain

started to work with SAS, the airline said that they’d like a solution that brings all

of those checks into the log book. The difference here, in composing

maintenance manual content, between something like an e-Line check type

application and, say, a maintenance check, is that if, let’s say, you do an APU oil

check, you don’t need five pages of instructions, which is what you would get if

using a work packaging. So, what Ultramain has done is that they’ve taken the



line checks that are being used and digitalized them. That allows for an

electronic signature per line, an electronic signature per check and, in this case,

it’s actually the ‘per check’ that’s fed into AMOS for the compliance. It generates

real time updates while, at the same time, it has also eradicated all of the line

check side; that was actually an innovation for this SAS project and the

information generated goes straight into AMOS for compliance.

From the planning side, it can be planned through AMOS or the log book

itself will call it out when it’s due; if it’s disconnected, it will still get called out

even if AMOS is not available to the log book.

Component changes go across to AMOS (Figure 6.3).

Components

STEP 2

STEP 1. Component change is

recorded in ELB

STEP 2. Configuration change

done in AMOS

STEP 1

13

Figure 6.3

At the time of writing, the configuration changes were being done in AMOS but

the component information was being fed in in real time and, obviously, it’s

linked to the task itself or the work order itself on the AMOS side. And then,

there is the e-Execution (figure 6.4).

“…the technical records are being done online and the

AMOS updates are being done online and, incidentally,

in the log book itself, SAS also stores PDF and XML

files for Life of Aircraft Plus.”



E-Execution

STEP 3

STEP 1. A complaint raised in ELB

STEP 2. Compliance records

submitted to AMOS

STEP 3. The signed WO is transferred

to airVault

STEP 1

STEP 1

STEP 2

14

Figure 6.4

Complaints raised in the electronic log book, are fed into SAS’s GE AirVault, and

also into AMOS; again, in near real time. What that means is that the technical

records are being done online and the AMOS updates are being done online and,

incidentally, in the log book itself, SAS also stores PDF and XML files for Life of

Aircraft Plus. There are three sources there of the same information synchronized.

A PRAGMATIC APPROACH

SAS has actually taken on the whole task, which is a big task, of moving across

to the new way of doing things with the established user demographic: however,

this has been accomplished with quite a pragmatic approach (figure 7).

Pragmatic

approach

CURRENT

PROCESS

New features and

processes

OPPORTUNITY

Figure 15 7



“SAS is planning to implement the ULTRAMAIN tool in

all three AOCs within the group (SAS, SAS Connect

and SAS Link) as part of the group’s transition to one

group-wide CAMO process.”

ANALYTICS

The airline had noticed that a number of MAREPs (Maintenance Reports) in the

technical log, which either acknowledged scheduled maintenance for

information purposes or confirmed a troubleshooting step for an issue that had

already been reported, had an influence on the reliability rate.

ULTRAMAIN addresses both scenarios with distinct functionalities, enabling

the reporting of scheduled check completions and individual troubleshooting

steps within the logbook page. As a result, SAS expects a positive influence on

MAREP rates. This rate change is monitored through the Reliability Dashboard

application developed by SAS within the Skywise analytical platform (figure 8).

Analytics

Reliability Dashboard

developed by SAS in

For instance, SAS has its own internal damage tool which they will continue to

use for the time being. Looking to the future, the ULTRAMAIN solution does have

Dent & Buckle Management (see middle of figure 6.4) and that might be taken

up later by SAS but it was not felt that that particular change was immediately

necessary as opposed to there being other changes that needed to be

completed more quickly.

SAS is planning to implement the ULTRAMAIN tool in all three AOCs within

the group (SAS, SAS Connect and SAS Link) as part of the group’s transition to

one group-wide CAMO process.

LOGBOOK REVIEW

Grouped ATA rates

3 Months rolling average

Fixed and calculated UCL

Figure 8

MAREP RATE

eliminating “info” entries

The 16 Reliability Dashboard provides, in an informative manner, visual

representations of performance indicators related to delays, cancellations, and

unscheduled and deferred maintenance, as well as component replacements. Its

effectiveness has motivated SAS to make it available to other airlines on Skywise

platform.



YULIYA KORNYEVA

As part of the SAS Digital & IT team, Yuliya supports the development and

implementation of analytical tools for data-driven decision-making, integrating

data from various sources, including aircraft maintenance, operations, and sensor

data. Before SAS, Yuliya managed aviation IT projects, focused on M&E software,

Electronic Log Book, and Technical Records digitalization. She also worked as a

maintenance contract manager, reliability engineer, and CAMO manager in different

countries.

DLOVAN SANDI

Dlovan is part of SAS Aircraft IT team working with systems mainly related to

CAMO and Maintenance Production, but also Flight Operations. With a diverse

background in the aviation industry, Dlovan supports in cross-functional processes

as well as specialized areas to make the most out of the systems in use and has

incorporated the experience in the ELB implementation.

To conclude SAS’s electronic journey (figure 9) …

Figure 9

E-Journey

Go paperless

from vision to

execution

MIS reports

2020

2021

EASA Form 1

GO FULLY MOBILE AND

ELECTRONIC

2024

… the first step that the airline made towards being completely electronic was

caused by COVID forcing the airline to move to an electronic signature in AMOS

reports. 17 Subsequently, the next milestone was securing regulatory approval for

electronic signatures in EASA Form 1, a milestone successfully achieved in 2021.

SAS has already demonstrated its ability to verify signatures through AMOS

using the eSign solution on EASA Form 1, instilling confidence that additional

approvals for Electronic Technical Log will be forthcoming. The airline aims to

achieve full digitization for its Tech Operations, including mobile and electronic

capabilities, by the end of 2024.

That was SAS’s journey which has really mattered to the airline and we hope

that readers will also find it of interest and an inspiration, and that any who are

daunted by the prospect of change will see that it is a straightforward matter if

well planned and undertaken with the right partner.

ROB SAUNDERS

Rob has 43 years of aviation maintenance experience, beginning his career with

British Airways, followed by Cathay Pacific where he led several Programs with a

focus on business improvement and digital transformation. He now serves as the

Director of Business Development for Electronic Logbook at Ultramain Systems,

offering expert guidance to Airlines, MROs, and IT Suppliers in electronic logbooks and

Line Maintenance processes. His focus is streamlining maintenance and operations,

specializing in Electronic Logbook and Digital Operations.

SAS (SCANDINAVIAN AIRLINES)

SAS (Scandinavian Airlines) serves three countries; Norway Sweden and

Denmark with the highest frequency of departures to and from Scandinavia

to 1300 destinations world-wide. The airline operates one of Europe’s most modern and

efficient fleets of Airbus A320 family aircraft, both CEO and NEO, as well as Airbus

A330-300 and A350-900, and Embraer E195LR. Further modern aircraft are on order.

ULTRAMAIN SYSTEMS

Ultramain Systems, Inc. develops M&E / MRO and ELB

software for the aviation industry and enables customers to

run full, end-to-end paperless operations from the cockpit to the ground. ULTRAMAIN v9,

featuring Mobile Mechanic and Mobile Inventory enables real-time paperless data

collection for the full maintenance and inventory process. Combine ULTRAMAIN v9 with

ULTRAMAIN ELB, the easy-to-use electronic logbook, and the entire maintenance process

becomes paperless.







VENDOR JOB CARD: 2MoRO

Marc Sistiaga shares 2MoRO’s blend of listening to

customers and focusing on great MRO software that

has made the business a leading light in the sector

Marc has 20 years of expertise in IT project management, software development,

and publishing. He holds a Ph.D. in Image Processing from the Laboratory of

Computer Science, Robotics, and Microelectronics of Montpellier, following his

work at IFREMER’s Robotics Service. A longstanding member of 2MoRO, Marc

has worn multiple hats: first, he was a technical leader, project manager, and

director of operations, overseeing staffing, projects, and quality assurance. He is

currently 2MoRO’s deputy general manager and Head of the Aero-Webb® offer.


of the business?

Marc Sistiaga: Marc Sistiaga, Head of Aero-Webb®

Offer, 2MoRO.

Aircraft IT: How did 2MoRO get started?

MS: The 2MoRO story began in 2004 in Bidart,

southwest France. The basis of the company was to

combine two teams of experts, firstly in MRO but

also IT... Hence, the name of our company: 2

complementary teams specializing in the MRO

market. This combination has given us credibility in

both maintenance and operations departments as

well as in the IT department of prestigious

companies like Safran Group first, Airbus Helicopter,

and Dassault Aviation later. Since our founding, we

have been involved in major European R&D projects

as a technology provider, and we invest a lot in

innovation. With almost 20 years of experience in

the aerospace industry, 2MoRO is growing and

evolving fast. Today, we offer two software solutions

to help companies in the Aerospace and Defense

sectors manage their maintenance and logistics. We

have recently developed our new solution: a training

platform dedicated to aircraft maintenance and

in-service support. Our solutions are used in over 25

countries worldwide.


that drives 2MoRO?

MS: Listen to and learn from the customers, and then

propose user-centric, process-driven solutions

allowing possibilities for innovative service

developments. Indeed, 2MoRO carries in its genes

the need for innovation and the commitment to

support its customers in the appropriation of new

features and new services, making their businesses

more efficient and profitable. We do not want to


offer the same software as our competitors. Instead,

2MoRO’S software, specializes in aviation MRO

needs and complements other programs, often

leaders in their market. Our goal is that customers

benefit from the best software at the best total cost

of ownership.

“Today, we offer two software

solutions to help companies in the

Aerospace and Defense sectors

manage their maintenance and

logistics. ”


“…cost-effective, state-of-the-art MRO IT solutions with innovative technology,

intuitive ergonomic improving user experience, and a large catalogue of services

empowering aircraft maintenance customers to enhance digital continuity…”

Aircraft IT: What has 2MoRO’s greatest business

achievement been to date, and why?

MS: My greatest satisfaction is the trust our

customers have placed in us for so many years,

some of them more than fifteen years. This is a sign

of confidence in our support and the coverage of

our solutions to fit their needs.



MS: I wouldn’t say disappointment, but impatience

to see the emergence of new capabilities on our

software that are still not present, such as having a

version on the Cloud. This is a goal we have set

ourselves to be able to address the software to all

sizes of customers, but this is still a service we’re

eager to provide over the next few years.


summarize what 2MoRO does for aircraft

maintenance customers?

MS: Our company offers cost-effective, state-of-theart

MRO IT solutions with innovative technology,

intuitive ergonomics that improve user experience,

and a large catalogue of services empowering

aircraft maintenance customers to enhance digital

continuity and enabling better-informed, proactive,

and efficient operations.



MS: The next major development in aviation

maintenance IT is predictive maintenance. Powered

by AI, IoT, and data analytics, it enables real-time

component monitoring to foresee issues. Sensors

monitor aircraft conditions in real-time, enabling

precise, data-driven maintenance scheduling.

Blockchain secures maintenance records, while AR

aids technicians. Cybersecurity and advanced

analytics play pivotal roles in this data-driven

evolution. This trend promises safer, more efficient

aviation operations.


say about 2MoRO?

MS: Choosing 2MoRO was the right decision. Their

software was seamlessly implemented on schedule,

precisely aligning with our operational requirements,

resulting in significant time and cost savings.

Aircraft IT: Marc Sistiaga, thank you for your time.

FREE WEBINARS

Hosted by a different MRO IT vendor, sessions provide

airlines, aircraft operators and MROs with the perfect

introduction to the vendor’s software solution.

CLICK HERE FOR UPCOMING WEBINARS

AIRCRAFT IT

MRO


WHITE PAPER: LUFTHANSA SYSTEMS

Lufthansa Systems develops a

digital twin concept for aviation

Priscila Monroy, Junior Consultant at Lufthansa Systems, shares the

development process that created this exciting new technology



Before we dive into the details of our

development, it will be useful for readers if I

set-out what a digital twin is and what can be done

by using one.

THE DIGITAL TWIN

A digital twin is a digital representation of any

physical object or system using real-time data or

historical data. With this data, you are able to run

simulations and with these simulations, you can, for

example, simulate different circumstances or

environments. Based on that, you will get results

either as reports or dashboards or any business

organization tool and, with these results, the

stakeholders are able to make informed decisions

about what would be the performance of the

physical object in a variety of circumstances or

environments.

WHY A DIGITAL TWIN?

There is currently a lot of technology around with

emerging IT tools that are helping to understand

how different systems behave. Based on that,

Lufthansa Systems had the idea to develop a study

focusing on how can we, as the aviation industry, use

a digital twin to enhance time management, and

improve the decision-making processes within the

industry. That was how the idea came about. We

realized the benefit that such a tool could offer by

helping to improve operations and fleet

optimization, as well as helping to predict the flight

routes that would to help reduce the carbon

footprint of the organization. So, with this in mind,

we started to form the idea and consider the

challenges that might be encountered while

developing this concept or system (Figure 1).

Challenges

Figure 1

Data Sharing and Integration with other

systems

Cybersecurity risks

Regulatory compliance

Complexity and Data quality

We realized that it would be a really complex system,

therefore qualified personnel were needed to be

able to develop the tool. Then there is the integration

with other systems which is of great importance

because the idea of this digital twin is, with data

transmission, being able to connect with existing

software in aviation organizations: that is really

important. There are also cyber-security risks to be

considered and, for that, we evaluated the safety

and security regulations that apply to these

technologies.

We selected the digital twin tool because it works

with real-time data as well as historical data. There

are a lot of different tools that help predict and

simulate different, for example, flight plans or flight

routes, but there wasn’t a single tool that would

allow us to bring all of those capabilities together or,

for example, to be able to simulate theoretical things

to improve the operations. Not just what is

happening right now but whether we could predict

or forecast what would be the effect of different

decisions, and to have a better analysis.

The Lufthansa Systems Digital Twin Concept is

the one that will enable us to do this; to not only

work with the real-time data that is available in most

organizations but also to run theoretical simulations

in order to improve operations.

We started to build this study with the Digital

Twins in mind, we did not consider other

technologies, but during the study, we did consider

different architectures until we found one that best

suited the objectives that we wanted to achieve.

DEVELOPMENT HISTORY OF THE

DIGITAL TWIN

At first, we did all of the background checks: plus we

did research on how this tool has been used in other

industries and, based on that, we built a use case

specifically for the aviation industry and decided

that it can be used for maintenance, for airline

operations, CAMO operations, for research, design

and manufacturing (figure 2).

Use Cases

Maintenance

Design

“…there is the integration with other systems which is of great importance

because the idea of this digital twin is, with data transmission, being able to

connect with existing software…”

Figure 2

Airline Operations

Cargo Operations

Research



When we had built these use cases, we were able to select experts in the

industry for maintenance, design, operations, cargo carriers and research. We

got together with them and ran workshops. Also, we sent out surveys to gather

from them all the information we could, in order to be able to develop the digital

twin concept and to identify potential problems. We wanted to determine what

would be the right development strategy for the tool and to identify whether this

tool would be something that they needed and could implement in their

operations. After all of these activities, we got together to produce a

summarized overview of all the information we had gathered before continuing

to do the research to build the architecture, taking into account the comments

that they had given us.

Our research suggested that the main areas where this would be used in

aviation would be engineering, maintenance and design but this can also be

implemented for management, to predict cost and another important use case

we saw is for environmental sustainability. This is a great tool to apply to

reducing an organization’s carbon footprint.

The digital twin that we have developed uses machine learning (ML) and

algorithms and modelling tools, such as 3D models, to be able to have a digital

replica of the object in question and also computer models with which to work.

HOW THE DIGITAL TWIN WORKS AND WHAT IT CAN DO

In figure 3, you can see graphically the working flow of the system.

Architecture Development

Figure 3

The idea is that we will have a Client-Side App with a user interface and which

can either run on the web or as an application in the user’s computer. Through

this, we will be able to send a request. For example, if we want to see how this



system is going to behave in particular conditions,

we can enter the inputs appropriate to what we

want. And then, the information goes through the

gateway because, if it’s running on the web, normally

the communication protocol is through HTTP and

we need the gateway which does the translation of

the data to MQTT (Message Queuing Telemetry

Transport) messaging.

When this has been done, the request is in the

system where there are different micro-services each

of which will be in charge of doing a specific task as

the names on each them suggest. For instance, the

middle one in the left column collects data and, as

already mentioned, that can be real-time data from

the aircraft sensors or it can come from a database

which includes all the historical data. For example, in

maintenance there can be all of the records of

maintenance events that an aircraft has been

through. So, there can be external sources such as

aircraft sensors or another system that the

organization is using.

When we have this system, to be able to collect

the data, because that is something external to the

digital twin, the Middleware will be needed to be

able to communicate with the system and, when we

have all the data collected, then this microservice will

send the information to the other microservices. This

one is going to be in charge of processing the data.

Then the information will be sent to the microservice

in charge of analyzing the data; it’s mainly going to

run all of the machine algorithms before the

information arrives to the microservice in charge of

running the simulations. There can even be the

microservice where that 3D model can be made of

either the aircraft or of a specific component. Then,

the results will be generated and sent back to the

user interface.

Basically, the idea is that there are different

services because this ensures that, if something fails,

it doesn’t affect the entire system, but can be

isolated. It also allows for the system to have

scalability which means that if we want to escalate

any specific system, it won’t be necessary to stop

the entire digital twin from working in order to make

the escalation.

One way to think of this is to imagine you have

gone to a restaurant where you and the waitress

speak the same language. That is what is happening

in the case of this architecture with the user interface

and the digital twin. You make your request to the

waitress; it gets sent to the kitchen and you get your

food. But then there are the external sources already

explained which can be likened to if you go to the

restaurant but you don’t speak the same language

as the waitress, in which case, you’ll need a

translator. That is what the Middleware does;

translates that externally sourced data so that it can

be used in the digital twin.

APPLICATION OF A DIGITAL TWIN IN

ENGINEERING & MAINTENANCE

In maintenance, the digital twin can be used to plan

or organize preventive, predictive and scheduled

maintenance. Most of all, it can be used for proactive

maintenance and be applied not only to prevent

problems but also to be proactive and detect issues

before they even happen. It does that by running the

simulations of any case or scenario the user wants

then putting that in to the twin and the results will

be available.

Imagine two aircraft, one that is mainly flying over

the ocean and the other one mainly flying over the

land. The components and systems, though the

same in both aircraft, will react differently in the two

different environments. If flying over the ocean,

“… the idea is that there are different services because this ensures that, if

something fails, it doesn’t affect the entire system, but can be isolated. It

also allows for the system to have scalability…”



maybe the salt will have more impact on an engine

than when flying over the land. All of that can be

simulated plus weather conditions to simulate that, if

this aircraft is always over the ocean, some things

will fail sooner than with the other aircraft that is not

flying over the ocean. These theoretical situations

can be simulated to understand how the system is

going to behave. The information can come from

either a data base which would just need

middleware to communicate the information or it

can also be instructed from real-time data from the

aircraft’s sensors as already mentioned above.

We also need to mention the impact on

sustainability and on flight efficiency. Nowadays, all

airlines need to focus on sustainability and need to

look at their impact on and how they can help to

save the environment. Now the digital twin can help

save on emissions and save the environment.

Standard Duty Cycles

We had a talk about standard duty cycles in the

context that this tool will help predict more accurate

wear times because, if one thing needs to be

replaced, that could be predicted well ahead of time.

The main challenge that we’re going to have in this

case is for the authorities to agree that the

prediction that the digital twin is making is accurate.

For instance, the digital twin might say that a

specific component needs to be changed in two

weeks but the documentations says that it should be

changed in one month. Today, replacements are

based on maintenance programs that, in this case,

say that it’s one month. The challenge will be to get

the regulatory authorities to agree that the digital

twin’s predictions are going to be valid and, instead

of waiting one month to change the component, it

can be changed in, say, two weeks. This will help to

avoid an AOG situation.

The digital twin will always be running at the

same time as the physical aircraft is operating and

will give the airline alerts. But it will also help airlines

to package maintenance to not have aircraft

downtime take too long. Instead, if the change can

be predicted, then a single maintenance package

can be planned for instead of having multiple down

times. The digital twin can also have a specific use

case for the financial aspect of the business and

supporting management in the organization.

LIFECYCLE MANAGEMENT?

The digital twin can predict the whole life of certain

components (figure 4)

Prototype of Digital Twin Lifecycle

Figure 4

This will be particularly useful where an aircraft


might be returned to the lessor and re-assigned to

another airline or operator, to be adjusted to take

account of the new conditions in which it will be

working. It should even be possible to adjust charges

as long as each aircraft can have its own digital twin.

If the lessor is interested or a new purchaser of the

aircraft is interested, they can acquire the tool with

all of the information.

This is how we have developed the Digital Twin at

Lufthansa Systems and we believe that it will have a

huge impact on the management of, as well as the

efficient planning for and operation of aircraft.

PRISCILA MONROY

Priscila is a Junior Consultant at Lufthansa

Systems with a Bachelor’s in Aeronautical

Engineering, MBA studies, and a Master’s in

Mechatronics Engineering. Specializing in Aircraft

Maintenance, Air Traffic Management, and Aircraft Fuel

Supply, her diverse skills drive innovation in the aviation

industry. Priscila’s is used to collaborative working,

adapting to new technologies, and problem-solving. She

is committed to enhancing organizational functioning,

sustainability, development, innovation and learning to

create a better environment.

LUFTHANSA SYSTEMS

The company offers its

more than 350 airline

customers an extensive range of successful and in many

cases market-leading products for the aviation industry.

The innovative IT products and services in this portfolio

offer customers a wide range of economic benefits while

also contributing to improving efficiency and

competitiveness. In addition, Lufthansa Systems also

supports its customers both within and outside the

Lufthansa Group with consulting services and the

experience it has gained in projects for airlines of every

size and business model.







Webinars • eJournals • Software • Conferences • News • Advisory Unit

Want to be involved? For more information, simply email scott.leslie@aircraftit.com

www.aircraftIT.com

AIRCRAFT IT

MRO


VENDOR JOB CARD: SWISS AVIATIONSOFTWARE

Kevork Agopian shares the commitment to delight

clients with the clear focus on technical excellence that

has sustained Swiss AviationSoftware’ business success

for nearly thirty five years and counting

Holding an Aerospace Engineering degree from Politecnico di Milano and an MBA

from EDHEC Business School, Kevork’s career has been rooted in the aviation

industry, spanning from operational roles in maintenance to overseeing specialized

projects. His tenure at Swiss-AS as a Business Consultant has honed Kevork’s ability

to understand and address diverse customer needs, engaging stakeholders at all

organizational levels. Appointed as Head of Marketing & Sales in November 2022,

his focus now is on expanding the market share of AMOS through value delivery.


of the business?

Kevork Agopian: Kevork Agopian, Head of Marketing

& Sales of Swiss AviationSoftware Ltd.

Aircraft IT: How did Swiss AviationSoftware get

started?

KA: The history of AMOS goes back to the year 1989

when Crossair (predecessor of Swiss International

Air Lines) decided to develop its own MRO software

which laid the foundation for AMOS. In 2004, the

company Swiss AviationSoftware was founded, a

spin-off from Swiss International Air Lines. The new

company was given the ideal set-up to develop its

own strengths as an MRO software provider in this

highly specialised niche market while still being

embedded in a strong and successful aviation

context. To continue its story of success, Swiss-AS

can draw on decades of experience as well as on a

large customer community which contributes to the

longevity and competitiveness of the product.


that drives Swiss AviationSoftware?

KA: The guiding business principle that drives

Swiss-AS is to ‘Delight customers for common

success.’ This principle serves as the foundation upon

which the company’s entire business strategy is built

and it fosters a culture of innovation and continuous

improvement, where employees are empowered to

find creative solutions and deliver exceptional

products or services. In addition, ‘Delight customers

for common success’ reinforces the idea that business

success is not a one-sided endeavor. It emphasizes


the importance of collaboration and partnership

between Swiss-AS and its customers. By focusing on

common success, Swiss-AS aims to build long-lasting

relationships that benefit both parties. Furthermore,

this guiding principle aligns with the other core values

of the company, such as being courageous and acting

with passion, treating everyone with dignity and

respect, and uniting to maximize value. These values

collectively contribute to a business culture that is

customer-centric, innovative, and value-driven.

Aircraft IT: What has Swiss AviationSoftware’s

greatest business achievement been to date, and

why?

KA: Swiss-AS’s most notable business achievement

to date is a testament to our unwavering

commitment to innovation, customer satisfaction,


“By focusing on common success, Swiss-AS aims to build long-lasting

relationships that benefit both parties.”

and market expansion. Several key accomplishments

underscore why this achievement stands out. Firstly,

we’ve demonstrated our ability to seamlessly

support airlines and operators with more than 500

aircraft, ensuring smooth and efficient operations.

This reflects our expertise in meeting the complex

needs of major players in the aviation industry. Our

continuous customer growth, with a base of over

230 clients, is proof of the value we consistently

deliver. This trust and loyalty highlight the quality

and reliability of our services. Notably, we’ve

strengthened our market share among helicopter

operators and aircraft MRO services. This

demonstrates our ability to listen to our customers

and create important partnerships to deliver

end-to-end value. Moreover, our dedication to

technology innovation is balanced by a commitment

to sustainability and operational stability. We

prioritize innovation within standard R&D pipelines,

ensuring that our advancements don’t disrupt

ongoing operations. This balance is critical in an

industry where reliability is paramount. One

outstanding achievement is our rapid development

of a completely new electronic logbook (AMOSeTL)

in a cutting-edge framework, Flutter, in less than two

years. This accomplishment showcases our agility

and commitment to leveraging new technologies for

the benefit of our customers.



KA: At Swiss AviationSoftware, our journey has not

been without disappointments. One significant

challenge we faced in the past was the occasional

lack of clarity in customer requirements, which led to

extended timelines for delivering finished products.

However, these disappointments have proven to be

valuable learning experiences that have shaped our

company’s approach and improved our operations.

One critical lesson we’ve learned from these

experiences is the importance of engaging with our

customers, particularly early adopters and

innovators, in a more intensive and collaborative

manner. We’ve transitioned towards a proactive

approach, which involves close and continuous

interaction with our customers. Face-to-face

meetings have become a cornerstone of our

engagement strategy. These personal interactions

have allowed us to delve deeper into customer

needs, facilitating clearer communication and a

better understanding of their requirements.

Even before developing our AMOSeTL, we have

embraced the concept of on-field testing, allowing

us to validate and fine-tune our solutions in realworld

scenarios. This approach not only accelerates

the feedback loop but also ensures that our

products are tailored to effectively meet the specific

demands of our customers. As a result of these

strategic shifts, our pace of understanding customer

requirements and delivering solutions in a timely

manner has improved significantly.


summarize what Swiss AviationSoftware does for

aircraft maintenance customers?

KA: My Business Consulting experience has given

me the opportunity to map at first-hand the value

that AMOS delivers to our customers. In summary,

for the majority of our clients, we provide:

• Reduced compliance and operational risks.

• Lowered or optimized maintenance costs.

• Enhanced overall business scalability.

Swiss-AS has maintained its independence while

collaborating with major industry players, such as

OEMs and software solution providers, to deliver

comprehensive value to our customers. As we are

now part of the Digital Tech-Ops Ecosystem

alongside our partners, Flydocs and Aviatar, we can

seamlessly provide integrated solutions to further

benefit our customers.



KA: The straightforward answer to this question is

AI-Powered Decision Support. To me, this entails

having a versatile tool capable of considering a

multitude of data facets, including, among others,

maintenance planning, costs, routing, inventory, and

resources. In the face of potential disruptions, we

should have the means to determine the optimal

course of action, both in the short and long terms.

However, it’s worth noting that not all airlines or

MROs have their data consistently maintained at

high quality. At Swiss-AS, we recognize this

challenge and are committed to evolving AMOS in a

manner that accommodates varying digitalization

paces across the industry. As data quality improves,

our customers can fully leverage AMOS’s expanding

automation capabilities and seamless integrability.


say about Swiss AviationSoftware

KA: Over the past year, I’ve had the privilege of

attending numerous conferences worldwide. One of

the most rewarding aspects of these experiences

has been the strong sense of community within the

AMOS network. I deeply value the authenticity with

which our customers’ employees engage with us,

freely offering recommendations and engaging in

open conversations. I hope that our customers will

continue to take pride in being an integral part of

this thriving community.

Aircraft IT: Kevork Agopian, thank you for your time.


CASE STUDY: TUI AIRLINE

Embracing digital change

and curiosity at TUI

Niklas Kropp, Programme & Projects Manager E&M at TUI Airline,

describes their journey to a fully digital system in a data driven ecosystem



Most of this case study will be about the exciting digital transformation

at TUI Airline and how we managed to partner with the right software

solution provider to make that happen. But first, a look at the subject

of the case study, TUI Airline.

TUI AIRLINE

TUI Airline is part of the TUI Group, one of the world’s leading tourism groups

(figure 1).

As the leading global tourism group, TUI is headquartered in Hannover, Germany

and is much more than just an airline. As a vertically-integrated tourism business

TUI focusses to deliver ‘Excellence in Leisure Experiences’ on its cruise ships,

aircraft, hotels & resorts and excursions. With it’s TUI Care Foundation, TUI

reinforces the positive social and economic contributions of tourism. Looking at

the airline, our ambition is to ‘create happy holidays with every flight’.

TUI Group Overview

Cruise ships

Hotels

Aircraft

Travel Agencies

Global group -

headquartered in Germany

16

~400

~130

~1200

Revenue 2019 (pre Covid):

18.9 bn €

Revenue 2022 (Covid):

16.55 bn €

Underlying EBIT 2019 (pre Covid):

893 million €

Underlying EBIT 2022 (Covid):

409 million €

TUI Care Foundation, initiated by

TUI, promotes the positive effects

of tourism in

25 countries

Figure 1

Through the TUI Workwide Programme,

TUI employees have spent

more than 14,870 days

Over 6 million

TUI Collection excursions

have been sold since the

launch

The TUI Airline fleet composes of more than 130 aircraft with 19x Boeing 787,

2x 767, 3x Embraer E2 and its back-bone fleet of more than 100 Boeing 737NG/

MAX. The majority of aircraft are based in the UK with further AOCs operated in

Belgium, the Netherlands, Sweden as well as Germany. Being part of a tourism

group, the airline serves the tour operator’s demand and operates to various

favorite holidaymakers destinations across Europe. To deliver cost-efficiencies

and meet our ambitious sustainability targets our fleet is undergoing a constant



renewal. TUI Airline’s sustainability practices have been recognized in various

rankings, including TUI Airline’s reduced environmental footprint in recent years

(see figure 2).

Cost efficiency is a major requirement given the fierce competition in Europe:

TUI Airline implemented several initiatives recently

Figure 2

Fleet Financing

Leveraging TUI’s financial

position in order to achieve best

possible fleet financing and

optimisation of fleet ownership

Mixed crew flying

Increasing productivity/

crew utilisation, joint crew training

Reduction of aircraft types

Reducing cost and complexity

by focusing on 3 aircraft

types

Engineering & Maintenance

Standardisation of processes/

procedures, pooling of contracts,

optimising logistics/stock, asset

management

Fuel efficiency

New advanced engines help

reducing the fuel burn by c. 15% –

improving also our emission

footprint

Airline IT landscape

Consolidation

of systems

Modernizing

IT landscape

Becoming more

data driven

Looking into our strategy, it is important for TUI Airline, that, creating happy

holidays with every flight remains at the heart of our business operations. To

deliver smooth business operations, working together with partners, is a crucial

driver to deliver operational excellence for the airline in the long-term.

Bearing that determination for cost-efficiency in mind as an airline in a highly

competitive market space, we are looking at a rationalization of aircraft types in

the fleet; to go from multiple aircraft types to just three types. In a similar vein,

our airline IT landscape not only in Engineering & Maintenance has seen further

consolidations, but multiple operating and finance systems in TUI are subject to

further consolidation and standardization, aiming to become a lot more data

driven.

For the Engineering & Maintenance division this means mirroring the Digital

Tech Ops Ecosystem. The business development and fleet systems team focuses

on transitioning from a linear roadmap into an ecosystem approach (figure 3),

based on cross-functional communication and collaboration. In order to adapt to

an ever changing operating environment, we sought a partner who would be

able to cope with constant change and provide short development cycles. By

combining AMOS, Flydocs and Aviatar’s expertise, we aim to deliver significant,

tangible digital change to TUI Airline.

From standardisation to optimisation – Digitising our E&M operations and

community requires to become excellent in ecosystems.

One TechLog

One AMOS

STRONGER

SMARTER

One Tech Records

AMOS Access Control

FASTER

We need to evolve from a linear Digital Roadmap to….

E-TechLog

AMOS E-Signature

TUI Airline E&M AMBITION

IN THE MOST

United by the Challenge and Passion to be the Best

PROCESS

COST-EFFICIENT

E-TechLog SUSTAINABLE WAY

…a Digital Ecosystem to deliver operational excellence

Hangar Planning Tool

“In order to adapt to an ever changing operating

environment, we sought a partner who would be able

to cope with constant change and provide short

development cycles. By combining AMOS, Flydocs

and Aviatar’s expertise, we aim to deliver significant,

tangible digital change to TUI Airline.”

1

Figure 3

Standardisation

Engine Shop Visit Tool

Stock Modelling (C&E)

AVIATAR - Condition Monitoring & Predicitve Maintenance

Mobile Devices Line Maintenance

Optimisation

To realize efficient business operations, harmonizing and optimizing processes,

systems and ways of working has been a key enabler. In recent years we have

heavily invested into standardizing crucial business processes within TUI Airline

E&M, including to implement one AMOS, one MOCC, one TechLog or one

Technical Records System. Bringing systems and processes together was only

possible due to one international TUI Airline E&M Team in the first place.

EXCELLENCE



THE MISSION TO BECOME DIGITAL IN E&M

Looking into Engineering and Maintenance in more detail, we have embedded

the following ambition into our DNA: ‘Become Stronger, Smarter and Faster in

the most cost-efficient and sustainable way (figure 4).

TUI Airline E&M Vision & Mission

TUI

E&M

We are a ONE strong international team – motivated, high skilled – we feel engaged and enjoy being part of TUI

We recognise and accept cultural differences across Europe and we turn them into our strengths

STRONGER

SMARTER

E&M MISSION in TUI Airline

• Lean, efficient and agile provider

• Tailored, reliable, high quality and cost effective

services for the TUI Airlines

• Deliver high fleet reliability and availability

“Coming from five standalone airlines, it has been our

objective to harmonize processes wherever possible

while enabling more flexibility in deploying the fleet

across the airlines to cope with changes in demand

across TUI’s pan-European network.”

Figure 4

FASTER

• Manage aircraft assets over the full life-cycle

• Ensure safety and compliance with legislation

(EASA & national authorities)

Our Ambition is to become STRONGER, SMARTER, FASTER in the most COST EFFICIENT and SUSTAINABLE way

WE ENJOYNEER

THE EXTRA SMILE

While we strive to deliver a reliable and safe operation, we aim to act as

‘Enjoyneers’. We want to inspire colleagues to try out new things and enjoy

working within TUI Airline and its strategic partners. In the end, this is how we can

contribute within Engineering & Maintenance to create happy customers with

every flight. We call that ‘Enjoyneering’ — seeing the joy of customers while we

work every day with the latest technology and the latest aircraft types unites us in

our passion to be the best. And it is not a secret that a user friendly fleet systems’

landscape is key in creating these happy Enjoyneers in the day-to-day operation.

AMOS.

AGAIN.

„With Swiss-AS as a partner,

Volocopter is making strides to

ensure that the maintenance of our

VoloCity is managed and executed

efficiently and foolproof. The AMOS

software has a proven track record

in the aviation industry – giving us

confidence to obtain our Continuing

Airworthiness Management

Organisation and Maintenance

Organisation Approval, which is

essential for our entry into service.

Its compatibility with our VoloIQ is

a must-have to provide outstanding

customer service.”

Chief Risk & Certification Officer of

Volocopter

Volocopter takes off with

AMOS, the world-class M&E

software solution.

Swiss-AS and Volocopter cosigned

a landmark multi-year contract for

AMOS, which will be used to manage

Volocopter’s electric vertical takeoff

and landing (eVTOL) aircraft fleet

worldwide. Seamless software

integration will ensure continued fleet

airworthiness, offer aircraft reliability

monitoring and analysis, and act as an

interface to Volocopter’s proprietary

digital operating system, the VoloIQ.

SWISS-AS.COM



Looking into the TUI Airline Engineering & Maintenance footprint (figure 5) we

operate over 20 Line Maintenance stations, two Base Maintenance facilities in LTN

& BRU being critical to our twin-operation and five main office locations which are

brought to life by over one thousand employees in Engineering and Maintenance.

TUI Airline

Engineering &

Maintenance Footprint

• All aircraft types in fleet: Boeing 737

NG/MAX, 767, 787 and Embraer E-Jet (E2)

• EASA Part-145 Maintenance Organisation

under German approval;

• UK CAA Part-145 approval with aligned

processes & procedures

• CAMO/Engineering services for all

operated aircraft types

• Part-21 Design Organisation Approval

• In-house workshop capabilities: (e.g.

composite repairs)

Figure 5

United Kingdom

12 Line

Maintenance

stations*

1 Base

Maintenance

Facility - LTN

Belgium

5 Line Maintenance

stations**

1 Base

Maintenance

Facility - BRU

Outstations

Morocco

1 Line Maintenance

station – RAK

Curaçao

1 Line Maintenance

station - CUR

Offices

Amsterdam, NL

Brussels, BE

Hanover, DE

Luton, UK

Stockholm, SE

Nordics

1 Line

Maintenance

station - ARN

Netherlands

2 Line Maintenance

station – AMS, RTM

Germany

2 Line Maintenance

stations – DUS, HAJ

Total

24 Line Maintenance Stations

2 Base Maintenance Facilities

5 Office Locations

c. 1,000 Employees

* BHX, BOH, BRS, CWL, EMA, EXT, GLA, LGW, LTN, MAN, NCL, STN; ** ANR, BRU, CRL, LGG, OST

The dispersed landscape of the E&M operation emphasizes why the need for

standardization in the last years has been crucial. Coming from five standalone

airlines, it has been our objective to harmonize processes wherever possible

while enabling more flexibility in deploying the fleet across the airlines to cope

with changes in demand across TUI’s pan-European network. To come to one

system, one process, one landscape instead of a previously highly staggered

landscape, is one key factor that has driven continuous improvement in the past

and continues to do so today.

Another critical success factor is the data availability and data handling, which

is key to any digital transformation. How do we collect data, how do we use data

in a value-adding way? As aircraft become smarter, increasing the data literacy is

a core asset to remain competitve and optimize our decision-making processes.

This requires investments into people skills and also to learn from industries that

are more advanced in utilizing the power of data. While aiming to develop a data

powerhouse it is crucial to keep the unique challenges of accessing and using

aviation data (e.g. full flight data, OEM performance data). It requires the right

combination of curiousity and caution to re-think how we approach our data use.

THE DIGITAL TECH OPS ECOSYSTEM

Keeping the challenges around the data accessibility and availability in mind,

Lufthansa Technik’s approach towards a Digital Tech Ops Ecosystem inspired us

to take a fresh view of our own approach.



“When selecting our standardized solution for all of our

tech records, we are currently working together with

flydocs, as we aimed for a partner ensuring a seamless

integration with our existent E&M core systems.”

While we continue to progress our digital roadmap, we also take onboard what

we have learned in trialing an ecosystem view. When selecting our standardized

solution for all of our tech records, we are currently working together with flydocs,

as we aimed for a partner ensuring a seamless integration with our existent E&M

core systems. Undergoing the implementation, we strongly believe it is the right

decision to work with a partner that is open to change and who can quickly adapt

to our needs and requirements. Looking at a future-proof system, however, comes

also with its unqiue implementation challenges. As an early adopter of the

Lufthansa Technik Digital Tech Ops Ecosystem, we consider ourselves as a key

candidate to further optimize the integration benefits. Concerning flydocs, the

further automation of previously highly manual and paper-based processes, paired

with a seamless AMOS integration perfectly aligns with our ambition to work

smarter and faster in the most sustainable way.

For the eTechLog, standardization also provided the foundation for digitizing

ways of working. Coming from five different TechLogs, we are very pleased that

we first launched a single paper TechLog across all five airlines. This enabled us

to craft a common understanding. We are now in the process of moving from

this single paper-based TechLog to a common eTechLog across TUI Airline. We

are curious to see to what extent Lufthansa Technik can utilize the benefits of its

ecosystem to deploy a future-proof solution for a highly inter-connected process

and system change to satisfy the complex needs for the affected E&M, flight and

cabin operations.

A constant arena of further development within the fleet systems, is AMOS. In

the past, we had five different AMOS systems but have merged them into one

system following extensive crossfunctional collaboration. We are very happy to

have achieved that. Next in line is the AMOS eSignature. The project has already

started and we are progressing well on this, which is a critical milestone on our

way to paperless maintenance operations.

Next, to our core system and hardware changes. We are extending our

ecosystem by in-house co-creation efforts with our data science and analytics

teams. We constantly challenge ourselves to make the most of our data and

develop our own tools to drive digitalization. One outcome of the collaboration

with our in-house data experts is the delivery of a stock-modelling tool which

has already been utilized during past seasons to optimize stock holding patterns

across our bases in order to support our line and base maintenance operations.

A strategically critical project to TUI Airline has been AVIATAR’s Condition

Monitoring and Predictive Health Analytics application. In this, we are coming

from a very reactive way of working to a very proactive way of doing

maintenance. The project’s current focus is to build more resilience into our

operations and prevent operational unscheduled fleet unavailability. To

effectively do this in our MOCC (Maintenance Operations Control Center), it

must be done in a standardized way of working, using real-time data and

effective alerting.

In a nutshell, at TUI Airline E&M we are very ambitious to craft our own digital

ecosystem by strengthening our in-house capabilities on data handling. From an

outside standpoint, we remain curious as to what our strategic partners and

competitiors are doing (see figure 6). The recent AVIATAR Community Day in

Hamburg offered us, once again, the opportunity to share knowledge and

expertise with other carriers and the framwework around the Lufthansa Technik

Ecosystem will ensure further open conversations in the future.



While the three different businesses, AMOS, AVIATAR and flydocs have three

different backgrounds, the Digital Tech Ops Ecosystem philosophy should strive

for further alignment from a customer and end-user perspective.

TUI Airline

E&M

Digital Road

Figure 6

stronger – smarter - faster

A DEEP-DIVE INTO BRINGING PREDICTIVE MAINTENANCE

ALIVE WITH AVIATAR

Looking at AVIATAR, we aimed for a renewal on how we utilize aircraft health

monitoring data across our fleet. Within a pilot project we strongly focused on

the Boeing 787 operation. Within only six months we delivered a proof-ofconcept

and operationally-critically use cases were successfully implemented

(figure 7).

“…the on-site implementation support from the Aviatar

team was a great help in performing a credible system

change within only six months.”



NIKLAS KROPP

Niklas worked with KPMG Deutschland until May 2022 before he returned to

TUI Airline as a Process Optimization Project Manager. In September 2022, he

was appointed to become Programme & Projects Manager E&M, overseeing the

delivery of the TUI Airline E&M Transformation Programme by driving the further

strategic alignment across the five TUI Airlines and allow TUI Airline to adapt to the latest

industry trends.

Understanding TUI Airline Use Case for AVIATAR

TUI Airline wishes to utilize aircraft data proactively across its complete fleet

Status Quo @TUI Airline: REACTIVE

TUI A/C generates data during all flight phases

- A/C data is gathered in multiple databases

- A/C data is mostly analysed, if incidents occur

- A/C data is hardly customized to user groups

- A/C data is not consolidated in one interface

- A/C data quality not-aligned among TUI Group

A REACTIVE and multiple system approach to a

non-standardized aircraft condition monitoring

across TUI

Figure 7

TUI A/C generates data

during all flight phases

A PROACTIVE and single system approach for a standardized aircraft condition monitoring across TUI

Expected Outcome @TUI Airline

Desired Status @TUI Airline:

PROACTIVE

TUI A/C condition is visible in

real-time during all flight phases

Maintrol has access to TUI Group Fleet* aircraft condition on a single screen facilitating

real-time, proactive, and data-driven decision-making through synchronized data flows from maintenance and operational flight data.

*Embraer fleet and B767 not in scope

Looking back on the project, we saw it was a very fast implementation as the

collaboration between the TUI Airline and AVIATAR teams was highly

collaborative and based on co-creation. The critical success factor is that both

teams had a shared vision to deliver a stable flight operation. Furthermore, the

on-site implementation support from the Aviatar team was a great help in

performing a credible system change within only six months. Bram D’haene,

Fleet Performance Manager and a key driver of the ecosystem within TUI Airline

E&M concluded that, “The co-creation we have with the Aviatar product has

allowed us to see something in the operation and go after it with data to avoid

repetitive issues in the operations resulting in an improved fleet performance and

a happy internal as well as external customer.”

TUI AIRLINE

There are currently five airlines in the TUI Group operating around 130

medium- and long-haul aircraft serving more than 180 destinations around the

world. TUI is proceeding with the renewal and modernisation of its Europewide

aircraft fleet to make flights more economical, cost-efficient and environmentallyefficient.

Since 2013, TUI has ordered a total of 70 Boeing 737 MAX aircraft to replace aircraft

currently in service. The first 737 MAX 8 was delivered in January 2018.

SWISS-AS

Swiss AviationSoftware unites more than 30 years of IT experience

with profound MRO expertise and offers its customers a state-of-theart

maintenance system. AMOS is a comprehensive, fully-integrated software package that

successfully manages the maintenance, engineering and logistics requirements of modern

airlines and MRO providers by fulfilling demanding airworthiness standards. More than 220

customers around the world steer their maintenance activities with AMOS, which makes

AMOS one of the industry-leading MRO software solutions worldwide.

AVIATAR

AVIATAR, the digital platform of Lufthansa Technik, combines decades of aircraft

knowledge and engineering expertise with data science. Their digital solutions

focus on the entire value chain, from predictive maintenance to automated

fulfilment. What’s more, AVIATAR delivers full flexibility to choose which MRO provider to use.

AVIATAR uses data from airline ops, aircraft, maintenance systems and other external sources.

It then turns that data into actionable insights that empower usersto achieve tangible results.

FLYDOCS

flydocs is an asset management solution provider that creates value out

of aircraft maintenance data, offering tools and expertise to drive

sustainable innovation to help build the future of the commercial aviation asset lifecycle.

Founded in 2007, flydocs is 100% owned by Lufthansa Technik. With over 300 employees in

multiple locations across the globe, and are trusted by over 78 airlines, lessors and MROs to

deliver measurable long-term operational and cost efficiencies.






AIRCRAFT MRO: HOW I SEE IT

Upgrading IT

Allan Bachan tackles the tricky challenge of how to decide which

software solution approach should you should choose

As airlines and MROs eye digital

transformation, IT leaders are inundated

with options for software platforms. With

varying missions and distinct structures, the

decision to implement a certain platform depends on

each organization’s unique mission. Success depends

on an IT leader’s ability to understand their

organization’s particular technological capabilities

and determine which features and use-cases are

best-suited for a specific project. Choosing the

optimal software platform, as well as strategically

choosing the right innovation partner, is one of the

key steps to fruitful modernization, allowing leaders to

properly address long-term needs and future-proof

pivotal infrastructure.

Low-code/no-code platforms, open-source

software, and proprietary software are a few options

that IT leaders have when it comes to delivering

software applications. While it’s nearly impossible to

compare platforms with such different capabilities,

understanding the high-level benefits and drawbacks

can help IT leaders make an informed decision on

what’s best for their organization. Each technology

option has more nuanced details but learning the

basics about these software options can help

organizations operate stronger. Further, by working

with a technology partner who’s experienced in

implementing these platforms, organizations can be

prepared to enact the best solution for their digital

transformation goals.


LOWDOWN ON LOW-CODE

Low-code/no-code platforms offer drag-and-drop

user interfaces to build applications without the

need for in-depth, hand-coded computer

programming. Those using low-code systems can

easily create business applications and address

mission needs with talent that isn’t specialized in

computer science and software engineering.

Best-suited for repetitive tasks, low-code/no-code

systems are user-friendly and agile. Because of their

simplicity to build, these platforms cannot be

extensively customized. An example of common

business practices that low-code would be useful for

is handling staff onboarding, because the systems can

be applied universally to any organization. Given that

AIRCRAFT MRO: HOW I SEE IT

these platforms are easy to use, barriers to

programming are lower for anyone on staff. In turn,

more senior developers can instead focus on more

complex issues that require a deeper experience set.

INSIDE OPEN SOURCE

Organizations can modify platforms built on

open-source technology without too many

constraints. Open source presents users with more

white space for creation and modification. When

working on a specific project, open-source software

is beneficial due to its customizable and

collaborative nature. Furthermore, open-source

platforms help keep budgets under control, as they

don’t require big upfront costs. It may also serve as a

‘free trial’, before supplemental, paid features are

added on.

Open source also allows for continuous

improvements based on an organization’s evolving

needs. These systems rely on peer review and

community production for their use, which leads to

higher quality. By choosing systems that are prepared

for changing demands, IT leaders can ensure they are

able to remain agile, ultimately saving time and

resources in the long run.

A PEEK INTO PROPRIETARY

On the flip side of open source, proprietary software

is licensed and managed by an organization or

individual, with its source code kept private.

Proprietary software does not allow modification of

the source code like open-source software does.

However, proprietary software vendors often enable

the ability to customize features to meet specific

business needs. This customization can be limiting

and there can be roadblocks to accomplishing certain

missions or added costs associated with the project.

Proprietary software can be implemented faster

than open source, considering the code is already

built for your needs. If you’re looking for a quick

turnaround, proprietary software may be the best

way to go. There’s also less need for internal talent to

update the system, handle security, or enact feature

enhancements. However, proprietary software can

often be expensive due to licensing costs.

PUTTING A PLATFORM (OR TWO!)

INTO ACTION

The reality of the digital transformation process is

that organizations will often need to implement a

combination of platforms to accomplish their goals.

Product teams should start with a keen focus on

customer outcomes, including user experience,

rather than become distracted by a plethora of

potential features.

It’s key to offer product teams the autonomy to

decide what they are looking for, but simultaneously

provide safe guardrails, such as a common software

“… open-source platforms help keep budgets under control, as they don’t

require big upfront costs. It may also serve as a ‘free trial’, before

supplemental, paid features are added on.”

“The reality of the digital transformation process is that organizations will often

need to implement a combination of platforms to accomplish their goals.”

delivery framework, to ensure they don’t drift too far.

Business practitioners’ knowledge coupled with the

expertise of an innovation partner that understands

the mission and practices, as well as platforms, allows

for the most seamless process.

Since platforms aren’t one-size-fit-all, engaging

with an experienced innovation partner to advise and

implement these technologies will ensure

organizations accomplish their desired outcomes. A

team consisting of key decision makers on the

business side, internal IT leaders and external

technology professionals is best equipped to

implement a modernization strategy that best fits the

organization’s needs.

For now, that’s how I see IT.

ALLAN BACHAN

Allan is a Vice President at ICF with 34

years of industry experience as an

Aviation M&E, MRO and Supply Chain

solutions and systems domain expert.

He is responsible for ICF’s MRO

Operations and IT practice and he

manages the Aircraft Commerce

Consulting relationship with ICF. His

experience includes managing

application design, development, and full cycle

implementation — from selection to go-live — for

strategic clients in the MRO industry using different

commercially available MRO IT products. In his career,

Allan has fulfilled the following leadership roles: MRO IT

practice and technical lead; MRO systems Product

Principal; M&E and MRO Solutions Director and Manager

of Technical Records, Maintenance Planning and

Production Control.



VENDOR JOB CARD: FLYDOCS

Lee Smith shares the belief in digital

efficiency that has made flydocs the

trusted partner of more than 75 airlines

Lee Smith brings over 20 years of knowledge and expertise across various areas

of the aviation industry. His experience includes working in several positions in

Airline CAMO functions from Technical Services and Airworthiness to Records

and Aircraft Safety. Lee Joined flydocs in 2015 working with the Technical

Management Team supporting customers throughout the world within their

aircraft transitions. He is currently using his experience within technical sales,

supporting the Business Development Teams in expanding the Engineering

Services and Aircraft Transition Management (ATM) functions.


of the business?

Lee Smith: I’m Lee Smith, and I hold the role of

Senior Technical Manager at flydocs, a leading

Digital Records Management and Asset

Management Solutions provider for the aviation

industry.

Aircraft IT: How did flydocs get started?

LS: flydocs was founded in 2007 by a team of

aviation experts who saw the need for a better way

to manage aircraft maintenance data. The company’s

flagship product, flydocs was launched in 2009 and

has since become the industry’s most

comprehensive solution for creating value out of

aircraft maintenance data.


that drives flydocs?

LS: flydocs is driven by the belief that aircraft

maintenance data is a valuable asset that can be

used to improve efficiency, reduce costs, and

improve safety. The company’s mission is to help

aviation organizations get the most out of their

maintenance data by providing innovative and

easy-to-use solutions. Our guiding business principle

is to help our customers achieve operational

excellence through digital transformation. We

believe that by digitizing their aircraft records and

streamlining their workflows, our customers can save

time and money, improve compliance, and reduce

risk, both on a day-to-day basis and during the

transition process.

“The company’s solutions have helped these organizations to save millions

of dollars, improve their compliance with regulatory requirements, and

make better decisions about aircraft maintenance and asset management.”



“flydocs helps our customers improve their efficiency

and reduce costs, while maintaining the value of their

assets by providing them with the tools and expertise

they need to manage their data effectively.”

Aircraft IT: What has flydocs’ greatest

business achievement been to date,

and why?

LS: flydocs’ greatest business

achievement has been to become the

trusted partner of over 75 airlines,

lessors, and MROs around the world

and to have delivered over 750

successful transitions. The company’s

solutions have helped these

organizations to save millions of

dollars, improve their compliance with

regulatory requirements, and make

better decisions about aircraft

maintenance and asset management.

Aircraft IT: What have been your

disappointments and what have you

learned from them?

LS: One disappointment has been the

slow pace of digital adoption in certain

aviation markets. Airlines and MROs

may be reluctant to move away from

paper-based records or are simply

unaware of the many benefits. I’ve

learned that patience and persistence

are key, and focusing on the

advantages of digital records

management shows customers how it

can improve their efficiency, while also

making their assets transition-ready at

a much faster pace, which allows the

customers to be a lot more agile in

their processes and approach.

Aircraft IT: In a sentence, how would

you summarize what flydocs does for

aircraft maintenance customers?

LS: flydocs helps our customers

improve their efficiency and reduce

costs, while maintaining the value of

their assets by providing them with

the tools and expertise they need to

manage their data effectively.

Aircraft IT: What do you feel will be

the next big thing in maintenance

Aviation IT?

LS: I believe that the next big thing in

maintenance Aviation IT will be the use

of artificial intelligence and machine

learning to automate tasks and

provide insights that can help aviation

organizations to make better

decisions. flydocs is already investing

in these technologies and is

developing solutions that will help its

customers to stay ahead of the curve.

Aircraft IT: What do you want your

customers to say about flydocs

LS: I aim for our customers to regard

flydocs as a trusted, personal, and

respected partner. I want them to

recognize our solutions as innovative,

user-friendly, and instrumental in

achieving their business goals.

Aircraft IT: Lee, thank you for your time.



Webinars • eJournals

Software • Conferences

News • Advisory Unit

Want to be involved? For more information

simply email scott.leslie@aircraftit.com

AIRCRAFT IT

MRO

www.aircraftIT.com


AIRCRAFT IT MRO: WHAT CAN IT DO

Getting the best value from data

A roadmap for building organizational capabilities to leverage AI in aviation.

Henrik Ollus, VP of Aviation Data Exchange Business at QOCO Systems writes…

The growing role of Artificial Intelligence (AI) in the aviation industry is an

opportunity that organizations can’t afford to miss. From predictive

maintenance to optimizing flight paths, AI’s potential applications in this

space are immense. However, to unlock these opportunities, specific

organizational capabilities need to be developed and nurtured. In this article I will

attempt to provide a concise overview of the competencies an organization in

our industry needs to fully reap the benefits of the technological advancements

in AI. This overview is a distillation of the insights I’ve learned from AI experts in

the aviation domain.

THE DATA DEPENDENCY: QUALITY AND QUANTITY MATTER

AI enables organizations to extract more value from their data, making access to

high-quality data all the more valuable. Given the interconnectedness of the

aviation industry, where a single flight generates data for various stakeholders,

data exchange becomes paramount. Without robust systems for sharing and

ingesting data across these stakeholders, the industry stands to lose a significant

opportunity for optimization. For instance, airlines have invaluable data on asset

utilization that can aid MROs and OEMs in predictive maintenance, R&D and

other processes. Similarly, MROs and OEMs possess data that can help airlines

improve operational efficiencies.

“…airlines have invaluable data on asset utilization that

can aid MROs and OEMs in predictive maintenance,

R&D and other processes. Similarly, MROs and OEMs

possess data that can help airlines improve operational

efficiencies.”

“To take internal AI competence one step forward,

organizations need to build a team of data scientists

and domain experts who can collaborate to develop AI

solutions tailored for the organization.”

INVESTING IN DATA INFRASTRUCTURE

To effectively leverage AI, aviation businesses should not only collect data but

also invest in data infrastructure that allows for secure and efficient data

exchange. Data lakes, accompanied by state-of-the-art security protocols, are

necessary to store the voluminous data generated. Beyond that, protocols must

be developed for data validation, cleaning, and formatting to ensure its quality

and reliability.

TALENT MANAGEMENT: BUILDING IN-HOUSE AI EXPERTISE

AI and machine learning models are only as good as the people who build and

interpret them. To take internal AI competence one step forward, organizations

need to build a team of data scientists and domain experts who can collaborate

to develop AI solutions tailored for the organization. The complexity and critical

nature of aviation operations require a nuanced understanding of AI, beyond

what off-the-shelf solutions can provide.

PARTNERING FOR INNOVATION

With the fast-paced advancements in AI, it’s challenging for any single

organization to be able to cover all bases. Strategic partnerships can offer a fast

track to acquiring new capabilities. Airlines and tech companies, OEMs and AI

research labs, or MROs and data analytics firms can join forces to create

synergistic solutions that none of them could accomplish alone.


AIRCRAFT IT MRO: WHAT CAN IT DO

“Developing these capabilities requires a concerted effort

from senior management down to operational teams, and a

commitment to continuous learning and adaptation. ”

AGILITY AND SCALABILITY

AI is a rapidly evolving field which will have ripple effects to many areas of the

organizations operating environment. Organizational agility is important for

being able to quickly adapt to changes in the external environment, but also for

leveraging AI technologies in internal and collaborative processes.

FINAL THOUGHTS

The capabilities outlined above are by no means exhaustive but serve as

foundational pillars for any organization in the aviation industry aiming to

navigate the changes brought by AI development, and ultimately to excel in

leveraging these new technologies. Developing these capabilities requires a

concerted effort from senior management down to operational teams, and a

commitment to continuous learning and adaptation. In the AI-driven future of

aviation, data will indeed be the new oil, and the pipelines that facilitate its flow

will become critical infrastructure. Those who invest wisely in these capabilities

today will be the industry leaders of tomorrow.

HENRIK OLLUS

Henrik is the VP of Aviation Data Exchange Business at QOCO Systems Ltd.,

where he brings extensive experience in delivering data exchange solutions for

collaborative parties in the aviation industry. Leading global deliveries and

strategic relationships for the EngineData.io and Aviadex.io SaaS solutions, he

ensures that OEMs, Airlines, MRO service providers, and other key players in the aviation

industry can effectively share data and jointly create value.

QOCO SYSTEMS

QOCO Systems helps the aviation industry to succeed in the changing

world by creating new ways to work, to communicate, and to utilize data.

The business’s solutions provide significant improvements to the industry’s

complex processes. They enable customers to achieve more by doing less and to realize

time-savings in labour-intensive tasks. They also bring visibility to customers’ operations

to support decision-making based on real-time information.



FREE WEBINARS

Hosted by a different MRO IT vendor, sessions provide

airlines, aircraft operators and MROs with the perfect

introduction to the vendor’s software solution.

CLICK HERE FOR UPCOMING WEBINARS

AIRCRAFT IT

MRO


DIRECTORY

MRO Software

Directory

Key ‘at-a-glance’ information

from the world’s leading MRO

software providers.

IT is a powerful force but, to leverage

its greatest value, it must be harnessed

and directed. It must also be able to

handle huge and growing data

streams that record every aspect in

the lives of aircraft and the processes

by which they fly. This challenge has

attracted the best brains and most

innovative enterprises to create IT

solutions for one of the most

demanding working environments,

Aircraft MRO and M&E. Inevitably,

there are many such developers and

vendors offering solutions ranging

from single function `Specialist Point

Solutions’ to complete `End-to-End’

solutions covering the whole process.

Only readers will know the specific

requirements of their businesses but

we have assembled a directory of the

best MRO software providers and

listed them alphabetically to make it

easier for you to undertake a brief-ish

(there are 37 providers and the

number continues to grow) survey of

the market, as a preliminary to starting

on any specification and selection

process. Or you might simply read it to

keep up to date with what is available

today.

2MoRO

W: www.2moro.com

T: +33 (0)559 013 005

E: 2moro.sales@2moro.fr

Locations: France (HQ), Malaysia and India

NAME OF PRODUCT MARKETED

• Aero One®, Aero-Webb®, OLATU®

KEY BUSINESS/SOFTWARE AREAS

• MRO: Line, Base, Engine maintenance

• Airworthiness and Fleet Management

• Flight and Crew management

• Material Management

• ERP: Finance, Purchasing, Sales, HR

• Training

2MoRO is an aviation software development company whose

software solutions are used in more than 20 countries

with teams in Europe and Asia plus partners and resellers

worldwide. Users include aircraft and engine manufacturers

such as Airbus Helicopters, Dassault Aviation, or Safran

Group, plus aircraft operators, airlines and independent MROs.

Aero One® and Aero-Webb® complement ERP solutions

regarding aviation and MRO-specific needs and Aero-Webb®

can also be stand-alone.

OLATU®, is a digital training platform providing A&D

companies with the tools to train staff 24/7 on all aspects of

In-Service Support: airworthiness management, maintenance

planning and execution, logistics, and more. The training uses

exercises simulating, with Aero-Webb®, concrete scenarios

adapted to different generations of aircraft and with

increasing complexity depending on requirements.

2MoRO is proud to offer a very dedicated customer service,

as reflected by their 95% customer retention rate. They work

mainly on a fixed-price basis, and are ISO 9001 certified for

aviation software development, maintenance, and support.

ADSoftware

W: www.adsoftware.fr

T: +33 (0)4.50.89.48.50

E: contact@adsoftware.fr

Location: France, Thailand,

South Africa, Brazil


• AIRPACK


• AIRTIME — Fleet management & CAMO

• AIRSTOCK — Inventory control &

Logistic

• AIRDOC — Documentation management

• AIRSTAT — Reliability and statistic

reports

• AIRWORK — Time Tracking Software

ADSoftware has developed an integrated fleet management

system and logistic package called AIRPACK. This 6 module

system answers to the needs of aircraft and helicopters

operators, as well as MRO and CAMO centres. It meets

all requirements in terms of functionality, traceability,

performance, aviation legislation and regulations. Today,

ADSoftware counts more than 54 clients worldwide. The

strength of ADSoftware is the simplicity of its products; they

are Microsoft Windows® ready, Web-enabled, available in

various languages and a complete training program can be

done in just five days. The company also provides a 24/7

online technical support and extremely competitive pricing

conditions.

ADT: Applied

Database Technology

W: www.adbtech.com

T: +1 (425) 466-5013

T: +1 (614) 377-9644

E: sales@adbtech.com

Location: Bellevue, Tampa USA;

Istanbul, Turkey


• Wings NG


• Fleet Management

• Maintenance Engineering


• Production Planning

• Labor Collection, Billing

APPLIED DATABASE TECHNOLOGY (ADT) is a professional

services and software development firm that provides MRO

software solutions for aircraft operators as well as aircraft

repair and overhaul organizations. Our commitment to this

business segment is proven with our software package,

WINGS, designed specifically for aerospace companies. ADT

has been in the software business since 1992 and has built an

excellent customer reference base. Our first priority is always

customer satisfaction; thus we have obtained 100% customer

satisfaction since 1992. ADT has a proven record to develop

reference accounts in the Aviation industry along with other

high technology companies which are considered to be

leaders in their fields.

CLICK HERE for Product Details

CLICK HERE to Request Private Demo






DIRECTORY

Aeroxchange

W: www.aeroxchange.com

T: +1 972 556 8500

E: support@aeroxchange.com

Location: Texas, United States

Aerostrat

W: www.aerostratsoftware.com

T: +1-888-558-2860

E: info@aerostratsoftware.com

Location: Seattle, USA

Asia Digital Engineering

(ADE)

W: www.ade.aero

T: (+60)3-8660 4333

E: sales@ade.aero

Locations: Kuala Lumpur, Malaysia

Aviation InterTec Services

W: www.aviationintertec.com

T: +1 807-625-9260

E: info@aviationintertec.com

Locations: Canada, Malta


• Aeroxchange


• MRO

• Supply Chain efficiencies

• Exchange of documents

• Commercial trancactions

• Procurement

Aeroxchange is the only electronic business network that

supports all MRO business processes within the aviation

industry for buyer and sellers. Aeroxchange provides a

complete lifecycle of electronic communication from order

creation to final invoice. The Aeroxchange service accelerates

repair, replenishment, sourcing, inventory pooling and other

critical operations in the aviation supply chain.

Aeroxchange automates the exchange of documents and

information for commercial transactions. Our electronic

platform dramatically reduces manual activity for transaction

processed by fax, telephone and email, and increases the

accuracy and timeliness of information and document

exchange.

For airlines and buyers, Aeroxchange creates supply chain

efficiencies for complex procurement of MRO goods.

For sellers and repair service providers, Aeroxchange creates

sales channel efficiencies by broadening visibility of inventory

and capabilities and streamlining the order process.


• Aerros


• Heavy/Base Maintenance Planning

• Capacity/Workload Planning

• Maintenance Schedule Optimization

• Maintenace Event Performance Tracking

• Heavy/Base Production Schedules

Aerostrat is based in Seattle, WA and offers one product

called Aerros, a one-of-a-kind program that manages an

airline’s or MRO’s aircraft maintenance schedule. Aerros

enables users to optimize the maintenance program by

managing various maintenance and operational constraints,

which maximizes event yield, drives costs down, and enables

the organization to plan proactively, not reactively.

Aerros provides robust ‘what-if’ scenario capabilities that

allow users to see the effect of different variables. This

aids in making sound business decisions concerning the

maintenance and fleet plan. Some of these variables are

maintenance programs limits, min/target/max yield, aircraft

hr/cy utilization, track/requirement compatibility, and

maintenance allocations. To forecast an optimal maintenance

plan within an operation, Aerros also provides a Capacity

Planning feature. This feature allows users to input and view

vendor capacity available and labor hour demand to better

manage the labor force.

Aerros also provides easy-to-navigate scenarios with drag

and drop event movement and manipulation. Scenarios can

be published so others (including vendors or operators) can

view the plan. Aerros provides excellent system stability and

reliability with standard IT practices. It is also integrationready

and designed to work as an extension of a user’s

existing information systems.


• Engineering Maintenance Services (EMS)

• Digital & Innovation Services (DIS)

• Engineering Support Services (ESS)

• Component & Warehouse Services

(CWS)

KEY BUSINESS SOFTWARE AREAS

• Base maintenance

• Line maintenance

• Workshop

• CAMO functions

• Component Warehouse with Asset

management

Leveraging the AirAsia’s Engineering Department’s best

practices and experience, ADE offers end-to-end aircraft

maintenance services setting new standards of quality

and innovation in the industry by leveraging the expertise

of its highly skilled professional team and cutting-edge

technologies.a wide range of aircraft services focused on

the Airbus A320, A321 & A330 for engineering maintenance

services, component and warehouse services, and engineering

support services, as well digital and innovation services.

ADE aims to uphold the highest standards in when it comes

to professional integrity, quality, reliability, driving greater

efficiencies and safety, for all of their customers at all times.


• RAAS


• Production Planning and Management

• Inventory and Procurement

• Inspection Document Management

• Reliabiliity and Performance Analysis

• Financial and Flight Operations

Integration

RAAS is an MRO and CAMO software system designed

to meet the needs of mid-tier commercial fleet operators.

Enabling modern, high-efficiency workflows in a powerful

and straightforward package, RAAS is the best fit for midsize

fleets and user groups. Scalable, intelligent and 100%

browser-based, RAAS includes efficiency-creating features

such as automated real time airframe time updating and

exchange of aircraft next due items, electronic technical

dispatch, MPD/MRB driven program management and check

package creation, purchase order e-approval and e-signature,

integration with finance/accounting for payables or inventory

value management, and of course approved paperless and

e-signature maintenance processes from the hangar floor to

the cockpit.

RAAS customers enjoy the benefits of a widely accessible

and easy-to-use inventory management and maintenance

support system that through continued use is able to reduce

maintenance costs by increasing maintenance procedure

efficiency, reducing held inventory, providing proof of quality

for inspection escalations, and by directly reducing clerical

manpower requirements. The quick deployment, ease of

support, and low TCO inherent in cross-platform browserbased

information systems coupled with high levels of

integration, easy-to-use user interfaces, and many automated

reporting and data analysis features make RAAS a leader

in its field.










DIRECTORY

Webinars

eJournals

Software

Conferences

News

Advisory Unit

Want to be involved?

Simply email

scott.leslie@aircraftit.com

for more information

AIRCRAFT IT

MRO

www.aircraftIT.com

ASQS (Advanced Safety

and Quality Solutions)

W: www.asqs.net

T: +43 1 306 1234

E: sales@asqs.net

Locations: ASQS GmbH, Vienna, Austria;

ASQS Ltd., Bangkok, Thailand; Calgary, Canada


• IQSMS (Integrated Quality and Safety

Management System)

• Flight Data Monitoring (FDM) Service

• The IQSMS Suite consists of a total

of 10 modules, varying according to

the operator. (Airlines, Business Jets,

Helicopter, Airports, MROs...)

KEY BUSINESS SOFTWARE AREAS

• Quality Management Module

• Reporting Module

• Risk Management Module

• Document Distribution Module

• Emergency Response Planning Module

ASQS (Advanced Safety and Quality Solutions) is a global

supplier of highly innovative QMS and SMS software for

the aviation industry, supporting more than 200 large and

small operators, including airlines, business jet and helicopter

operators, groundhandling agents/FBOs, airports and

maintenance organizations, in creating a safe and productive

work environment.

The company specializes in intuitive, integrated, web-based

solutions with exceptional customer support. ASQS’s core

product IQSMS allows clients to manage operational data

24/7 online and offline with a single integrated tool which

significantly simplifies daily tasks. The easy handling of

the software creates a positive reporting culture, enables

comprehensive quality management and proactive risk

management to maximize productivity, reduce operating

costs, and optimize internal and external working procedures.

IQSMS automates laborious processes like the submission of

ECCAIRS or IDX compliant incident reports which, combined

with a consolidated, up-to-date regulations database, ensures

legal compliance with national and international requirements

and standards.



The Boeing Company

W: www.boeing.com/supportandservices

T: +1 206-655-2121

E: BoeingSupportandServices@Boeing.com

Location: Over 65 locations around the world


• Airplane Health Management

• Business Consulting

• Maintenance Performance Toolbox

• Optimized Maintenance Program


• Technical Content Management

• Vehicle Health Mana gement

• Maintenance Optimization Consulting

Boeing is the world’s largest aerospace company and leading

manufacturer of commercial jetliners and defense, space and

security systems. Boeing Support and Services combines

airplane design and manufacturing expertise with unique

access to fleet-wide operational data to offer optimization

solutions.

With these offerings, Boeing addresses the evolving need for

integration and optimization of data and information across

the aviation ecosystem to empower smart decision-making.

The portfolio includes services and solutions for flight

operations, maintenance & engineering and procurement

organizations to optimize the operational efficiency of

airplanes and operations.

Boeing has more than 250 customers for its optimization

solutions. The portfolio draws on solutions from a family

of Boeing companies: AerData, Inventory Locator Services

and Jeppesen, serving operators of Boeing and non-Boeing

airplanes.



BytzSoft Technologies Inc.

W: www.bytzsoft.com

T: 001 201 270 8019

T: 0091 965 704 2657

E: sales@bytzsoft.com

Location: Over 65 locations around the world


• FlyPal®-CAMO/MRO/QMS/SMS/OPS


• CAMO Engg. & Maintenance Engg

• MRO Engg

• Audits & Compliance Management

• Safety Risk & Assurance Management

• Crew Scheduling/FDTL Compliances/

Training Records

BytzSoft Technologies Inc. believes in shared responsibility for

aviation safety, and they ensure that their aviation software

solution provides quality product to customers to aid them

in remaining compliant with regulations at all times. The

business provides value for money to their clients who use

BytzSoft’s products to bring in process and data driven

approaches to improve efficiency and effectivity of the

employees working with airlines, charter operators, MRO’s

and fleet management companies. Management of all these

companies can get required data on their dashboard as well

as detailed MIS reports at the touch of a finger. BytzSoft’s

cloud-based web applications are scalable and deployable

at a fast pace, thus reducing the implementation time

and improving on margins. No matter what kind of fleet

(Fixed Wing or Rotary Wing) you operate, FlyPal® can be

configured to meet your needs.




DIRECTORY

Comply365

W: www.comply365.com

T: +1 (877) 366 2365

E: info@comply365.com

Location: USA

Communications Software

(Airline Systems)

W: www.oases.aero

T: +44 1621 817 425

E: info@oases.aero

Location: UK

Conduce

W: www.conduce.net

T: 0044 333 888 4044

E: info@conduce.net

Location: Nuneaton, UK

CrossConsense

W: www.crossconsense.com

T: +49 69 4035 7600

E: contact@crossconsense.de

Location: Frankfurt Germany


• ProAuthor (XML-Based Authoring

Solution)

• Electronic Flight Bag (EFB)

• Digital Briefing

• Document & Communication Manager

• Training Solution (LMS Learning Manager)


• XML-Based Authoring Solution

(ProAuthor)


• Digital Briefing Flight Release

• Document Mgmt. and Distribution

Platform

• Targeted Distribution w/ Compliance

Tracking

Comply365 delivers secure, cloud-based solutions, focusing

on Authoring, EFB and Digital Briefing Solutions, as well as

Targeted Distribution of Mobile Manuals.

The Authoring Solution, features ProAuthor: the aviation

industry’s first and only XML-based solution for authoring,

revising and distributing publications.

Comply365’s proven Electronic Flight Bag (EFB) solution lets

crews access mission-critical information throughout each

phase of flight.

Digital Briefing helps turn planes faster for more on-time

departures with instant feedback to dispatchers when the

flight crew accepts a release and signs Fit for Duty.

Comply365’s full-featured Document Management and

Targeted Distribution Platform boosts productivity by

delivering any type of manual or document directly to any

mobile device or stationary workstation.


• OASES Modules

• OASES Mobile

• OASES Techlog

• OASES Cloud

• OASES Web


• Continuing Airworthiness

• Material, Warranty & Commercial

Management

• Planning & Production

• Line Maintenane

• Complete MRO workflows

Commsoft’s Open Aviation Strategic Engineering System

(OASES) is the all-in-one software for airworthiness

maintenance control, meeting strict regulatory requirements.

It enables airlines, fixed wing and rotary operators, MROs,

and CAMOs to increase efficiencies in the management and

monitoring of every procedure or intervention.

OASES is used by 130 aviation organisations — national

carriers, large third-party maintenance providers, and

independent operators — and supported in 55 countries

across 6 continents. Commsoft is an MIT group company,

part of the Valsoft Corporation portfolio.


• eTechLog8

• eCabinLog8

• eCentral8

• eTraining8

• eForm8

• eDoc8


• Electronic Logbook (ELB)

• Cabin Log

• Electronic Forms Designer

• Document Viewer

Conduce pioneer mobile aviation solutions.

eTechLog8 is our world leading Electronic Log Book (ELB),

fully approved by multiple Airworthiness Authorities and

trusted by customers worldwide.

eTechLog8 eliminates the paper technical, cabin, and deferred

defect logbooks, and replaces these with an easy to use,

workflow controlled mobile solution. Available on both

Windows and iOS, eTechLog8 is fully integrated with all the

leading MRO and M&E systems. All eTechLog8 customers

report significant benefits, ranging from improved efficiency,

data accuracy and consistency to faster turnarounds, all

contributing to reduced costs.

Conduce also offers a fully integrated suite of companion

applications, which provide mobile paperless solutions for

the cabin log, CBT training, custom forms, and ensuring key

documents are at your fingertips.

Conduce has a sliding pricing scale, depending on fleet size

and operates as a subscription model, with one flat fee, per tail,

per month covering everything: hardware, software, 24/7/365

support, mobile data, future proofed upgrades and more. There

are no hidden costs. Ask us today for a tailored proposal.


Aircraft Fleet View

ACSIS

AviationDW


Support and Hosting

Consulting and Data Migration

Business Intelligence solutions

App and dashboard development

CrossConsense’s portfolio runs from AMOS Support,

BI-Management, Data Migration and Hosting to the

products Aircraft Fleet View, ACSIS and AviationDW. As a

wholly owned subsidiary of Canadian’s FLYHT Aerospace

Solutions Ltd., CrossConsense also offers solutions for Fuel

Management, Turn Process Management and other software

applications as well as AFIRS hardware that collects data

during flight.

AMOS Support: CrossConsense has a long tradition in

providing support for AMOS with one single point of

contact for 1st and 2nd level; also realizing well-planned and

organized data migration projects for airline customers and

Reporting and Business Intelligence Analytics.

Aircraft Fleet View is a user-friendly App that gives an

always up-to-date view on an airline’s fleet status. It indicates

AOGs, delays and other important information with the right

level of detail to be useful but not crowded with information.

ACSIS is a powerful predictive maintenance software tool

developed to assist any airline, operator, MRO facility and

OEM to avoid AOGs, delays and turnbacks, improve aircraft

utilization, and enhance safety.

AviationDW is a managed data warehouse, tailor-made

for use with your backend system, e.g. AMOS. AviationDW

simplifies KPI creation based on MRO System data.










DIRECTORY

Dent & Buckle

Ecmanage BV

EmpowerMX

eTT Aviation

W: www.dentandbuckle.com

T: +35 444 08300

E: info@dentandbuckle.com

Location: Iceland, Poland, USA, Singapore, United

Arab Emirates

W: www.ecmanage.eu

T: 0031(0)70 415 7120

E: info@ecmanage.eu

Location: Rijswijk, Netherlands

W: www.empowermx.com

T: +1 866-498-3702

E: info@empowermx.com

Location: Frisco TX, USA

W: www.ettaviation.com

T: +1 208-424-9424

E: info@ettaviation.com

Locations: Boise, ID, USA


• dent & buckle software


• Aircraft structural damage reporting

• Integration with MRO systems

• Mobile apps

• Integration with 8-tree dentCHECK

• 3D aircraft models

Dent & Buckle is a comprehensive system for managing

complete airframe damage and repair records. It is a

powerful web-based application for engineering departments,

providing a 3D graphical view, advanced document handling

and reporting tools. Additionally, Dent & Buckle has a

mobile app available for iOS, Android and Windows devices,

allowing maintenance crews and pilots to access information

in real-time while on the go. With Dent & Buckle, you can

easily track and manage all airframe damages, repairs, and

maintenance records in one central location.

This system streamlines the repair process and improves

communication between teams, ensuring compliance with

safety regulations and improving the overall efficiency of

your organization.


• Wardrobe management system


• Online wardrobe management

• Controlling the ordering process of

garments and accessoires

• Native app to enhance ease of use for

the users

• ISO 27001 / NEN 7510 certified

• Trusted by Royal Dutch Airlines,

Brussels Airlines, Eurowings and more

Ecmanage is a wardrobe mangement system for aviation

companies and airlines to control the complete ordering

process of workwear, personal protective equipment (PPE)

and/or tools. Ecmanage takes the stress out of obtaining and

delivering workwear and PPE for your company/customers.

In addition, it can be as simple as you like, and can be

extensively customised to your needs ander desires.

Many customers have chosen Ecmanage, such as the Royal

Dutch Airlines, Brussels Airlines, Eurowings and Keulen-Bonn

Airport.The main reason that these parties have chosen

Ecmanage is the security of the system. Ecmanage is ISO

27001 and NEN 7510 certified.


• FleetCycle® Execution Suite — MRO

Manager (FCXM)


• FleetCycle® Execution Suite: Production

Manager (FXPM), MRO Manager (FCXM)

and Line Manager (FCXL)

• Maintenance Program Manager

(FCMPM), Planning Manager (FCPM),

Reliability Manager (FCRM), Material

Manager (FCMM), and Maintenance

Intelligence (FCMI), Electronic LogBook

(FCELB)

• Coming Soon: FleetCycle® Executive

Suite — Shop Manager (FCXS)

EmpowerMX is an aviation industry-recognized software

development/consulting-services business. We are purely

focused on empowering our customers with the ability to

decrease the costs of making air travel safer by equipping

their decision makers with reliable, real-time/globally

available intelligence for minimizing maintenance turn times/

OpEx while maximizing airworthiness/profits. FCXM allows

MROs, airlines, and lessors to effectively control the entire

maintenance lifecycle or only the portions for which they

are responsible. Airlines can jointly manage their outsourced

and insourced activites like engineering reliability, QA and

maintenance programs at the line, heavy and shop levels with

an expected reduction in cycle times and increase in labor

productivity on the magnitude of 16-30 percent. Third-party

MROs can run their entire operation from bidding through

contracting to invoicing.


• MISA: Complete Aviation Management

Information System


• Accounting

• Maintenance

• Inventory Management

• Purchasing

• Human Resources/Payroll

The Management Information System for Aviation (MISA),

is a fully integrated, and expertly supported product

that provides extensive tools for an aviation company to

manage all aspects of their business, including accounting,

maintenance, inventory management, purchasing, flight

operations, employee training, human resources, payroll,

labor collection, government contracting, and flight school

management.

It is a common practice for aviation companies to use

multiple applications to manage their operations. Often, such

applications have limited interfaces necessitating duplicate

data entry — a recipe for inducing errors and decreasing

efficiency. And even when interfaces exist, they can be

difficult to manage and require resources to build, maintain,

and support them.

MISA provides the solution for these issues by standardizing,

streamlining, and integrating business processes across all

the various departments and functional areas within the

company; and this integration improves the bottom line

while providing employees a user-friendly and consistent

application experience across the whole organization and

access to real-time, comprehensive, and relevant information

from a single system rather than from disparate sources.

MISA boasts impressive customer loyalty as evidenced by a

number of aviation companies who have used MISA as their

ERP system for more than two decades.










DIRECTORY

EXSYN Aviation Solutions

Flatirons Solutions

FlightWatching

flydocs

W: www.exsyn.com

T: 0031-20-760 8200

E: hello@exsyn.com

Location: Amsterdam

W: www.flatironssolutions.com

T: +1.303.627.6535

E: info@flatironssolutions.com

Locations: Europe, Asia, USA, Middle East

W: www.flightwatching.com

E: beaujard@flightwatching.com

E: contact@flightwatching.com

E: romain.blanquet@flightwatching.com

Location: Toulouse, France

W: www.flydocs.aero

T: +44 1827 289186

E: sales@flydocs.aero

Locations: Birmingham UK


• NEXUS, AVILYTICS


• Aircraft Data Management

• Data Migration

• Data Integration

• Aircraft Reliability Management

• Predictive Maintenance

• Robotic Process Automation

EXSYN Aviation Solutions is a leading industry provider of

aviation engineering and data solutions. Located in Amsterdam,

the Netherlands, the team comprises of aircraft engineers with

deep IT & data skills. Allowing to combine industry expertise

with technology knowledge.

EXSYN’s aircraft data management platform (NEXUS &

AVILYTICS) is deployed with more than 20 different airlines

and MROs across 20 different countries globally. Overall, it has

already integrated with more than 10 different MRO software’s

and 29 different aircraft types. Combining EXSYN’s aircraft data

management platform with any MRO software provides airlines

and MROs the ability to not just record airworthiness and

maintenance data but also drive value from their data through

business optimization, maintenance costs reductions and higher

fleet availability.


CORENA Suite


• Content Management System (CMS)

• Interactive Electronic Technical Publisher

(IETP)

• Maintenance & Engineering

• Flight Operations

• Tablet Solutions & Mobility

Flatirons provides consulting, technology, and outsourcing

for content lifecycle management (CLM). For more than

20 years, we have served global Fortune 1000 customers

in aerospace, automotive, electronics, financial services,

government, healthcare, and publishing. Our customer

engagements help organizations efficiently deliver the

right information, at the right time, to the right people by

leveraging structured content and digital media — Turning

Content into Knowledge®. The CORENA Suite by Flatirons

is the leading content lifecycle management (CLM) solution

developed specifically for organizations that rely on missioncritical

data to design, manufacture, operate, or maintain

complex assets over their product and service lifecycles

as well as across multi-echelon business networks. For

more than 25 years, the world’s leading airlines, aerospace

manufacturers, OEMs, and defense organizations have relied

on the CORENA product suite to create, manage, and

deliver large volumes of technical information throughout its

lifecycle. Today, CORENA customers rely on the CORENA

suite to modernize their IT infrastructures, improve customer

satisfaction, and maintain their competitive advantage.


• APU Fleet Management

• Wilco data platform

• Wilco fuel saving platform


• APU & nose to tail predictive

maintenance

• Fuel saving solutions

• Engine trend monitoring

• Aircraft data market place

• ACARS cost saving solutions

FlightWatching has a high level of expertise in Aircraft

systems and data management (QAR, DAR, SAR, ACARS,

ACMS). Our solutions are agnostic, do not require any HW

nor SW modification and allow real time interaction with

the aircraft.

Our customers are:

• MROs looking for solutions to build their own fleet

management solutions

• OEMs willing to explore and collect aircraft data related to

equipment behavior

• Airlines chasing solution to cut fuel burn on ground

Contact us for your customized digital solutions.


• Aircraft maintenance records

management

• Lease asset management

• Aircraft transition management

• Component & part management


• Aircraft maintenance records

management

• Lease asset management

• Aircraft transition management

• Component & part management

flydocs is an asset management solution provider with the

aviation industry’s most comprehensive solution for creating

value out of aircraft maintenance data. We offer the tools

and expertise that allow all industry to drive sustainable

innovation to help build the future of the commercial aviation

asset lifecycle.

Recognised as a global leader in digital records management,

we were founded in 2007 and are 100% owned by

Lufthansa Technik. With over 300 employees in multiple

locations spread across the globe, we are trusted by over 78

airlines, lessors and MROs to deliver measurable long-term

operational and cost efficiencies.










DIRECTORY

IBM

Infosys

IDMR

IFS

W: www.ibm.com

T: +1 877-426-3774

E: ibm.biz/email_IBM

Location: IBM is incorporated in New York and has

operations in over 170 countries.

W: www.infosys.com

E: russell.viciedo01@infosys.com

W: www.IDMR.com

T: +1-347-565-4367

E: irevivo@idmr.com

Location: New York/Tel Aviv

W: www.ifs.com

T: + 613-576-2480

E: AndInfo@ifsworld.com

Locations: 60+ Worldwide


• Maximo for Aviation

• Maximo Scheduler Optimization

• Maximo Inventory Optimization

• Maximo Visual Inspection

• Maximo Monitor, Health, Predict


• Aircraft and Component MRO

• Aircraft Configuration Management

• Maintenance Program Management

• Supply Chain Management Line, Base

and Component Maintenance

IBM Maximo® for Aviation (MfA) is an Enterprise Asset

Management solution designed to manage the lifecycle of

aircraft and associated equipment from first entrance into

service to the retirement of complex, high-value assets

where safety, compliance and availability are key to the

organization’s success. This solution empowers aviation

companies to streamline the scheduling and management

of aircraft maintenance, ensuring regulatory compliance

and minimizing aircraft downtime. The efficient execution

of maintenance, repair, and overhaul (MRO) processes not

only boosts flight availability but also extends the lifespan of

critical components such as airframes and engines.

As part of the IBM Maximo Application Suite https://www.

ibm.com/products/maximo, MfA builds on IBM’s decades of

leadership in asset and operations management, providing

a closed-loop model from capturing and analyzing data to

enabling prescriptive maintenance actions. Specific solutions

like Maximo for Aviation and add-ons bring more rapid ROI

for our customers.


• Insights

• Tracking

• Data Analysis

The Infosys Aerospace and Defense practice offers predictive

asset maintenance solutions to enhance the airworthiness

of aircraft. We use a patented knowledge system to

digitize structural repair manuals and aircraft / component

maintenance manuals. Our knowledge engines simplify data

interpretation for maintenance and repair of metallic as well

as composite structures / components.

The Infosys Asset Genome solution unifies data across

operations, including performance data, fuel consumption,

and wear-and-tear. It combines data from aircraft health

monitoring systems, inspection reports, and Maintenance,

Repair and Overhaul (MRO) records to identify issues in

design, production and maintenance. Our solution boosts

asset performance and extends the lifespan of assets in

heavy engineering, oil and gas, and transportation industries.

Our Artificial Intelligence (AI)-based tools map recurring

aircraft maintenance issues with flying conditions, altitude,

temperature, and pressure, which drives predictive maintenance

to eliminate malfunction and minimize service interruptions.

Condition-based maintenance improves aircraft serviceability,

while optimizing the frequency of scheduled maintenance.

Infosys customizes predictive maintenance models for each

asset class, and establishes an alert mechanism based

on criticality and business value. Our predictive models

mitigate failure by identifying and prioritizing maintenance

requirements. Significantly, digital manuals, inspection

procedures and work scheduling boost the productivity of

the aircraft maintenance team.

Our knowledge-based engineering approach and web-based

tools for technical documentation accelerate recertification

after MRO services.


• InForm


• Technical Publication

• Engineering Orders

• Task Cards

• Planning

• Maintenance Programs

• Electronic Signatures

IDMR Inc. is a global leader offering enterprise SaaS and

mobile solutions for content management, document

distribution, electronic task cards, and e-signatures in the

highly regulated aviation industry. InForm is a software

engineered to provide end-to-end comprehensive business

solutions integrated with leading M&E systems. InForm

supports the industry leaders’ remote and mobile workforces

enabling safe and efficient operations. Every day, thousands

of engineers, maintenance planners, technical writers, and

maintenance technicians rely on InForm for digital delivery of

operational content, replacing paper-based documentation.

With aviation leaders trusting IDMR, InForm is the solution

of choice for several national carriers, Heli-operators,

e-commerce, defense and logistics contractors, and MRO

organizations.


• IFS Cloud, IFS Maintenix


• Fleet and Asset Management

• Maintenance, Repair and Overhaul

(incl line, heavy, complex assembly,

component repair)

• 3rd-party MRO bidding, quoting,

invoicing, product lifecycle management,

enterprise operational intelligence

IFS is a globally recognized provider of software solutions for

global aerospace & defense (A&D), including airlines and fleet

operators, A&D manufacturers, defense in-service support

and independent MROs. IFS’s solutions support project and

program-centric manufacturing; a complete spectrum of

maintenance management capabilities for sea, land and air

assets, from heavy, complex, and component MRO, to line

maintenance or at-platform/asset support; as well as all types

of procurement models. IFS’s innovative enterprise solutions

are designed for the regulated A&D industry and markets

where manufacturing, MRO, project and service functionality

are business- and operationally-critical whilst also supporting

global, core enterprise capabilities for managing finance,

inventory and human resources. With flexible, modular and

enterprise breadth, IFS solutions empower A&D organizations

to quickly adapt and manage change whilst delivering

bottom-line value, increasing efficiencies and cost savings,

and safeguarding compliance. IFS customers include BAE

Systems, Lockheed Martin, General Dynamics, SAAB, GE

Aviation, Pratt & Whitney, HAL, Emirates, LATAM, Qantas,

China Airlines, Air France-KLM, and Southwest Airlines.










DIRECTORY

Jet Aviation Staffing

W: www.jetaviation.com/services/staffing

T: 1-201-637-2211

E: neil.engerran@jetaviation.com

Location: 47 Locations Worldwide

KeepFlying®

W: www.keepflying.aero

T: 1-201-490-206 / 65-9235-2654

E: info@keepflying.aero

Location: Singapore, USA, Australia

Laminaar Aviation InfoTech

W: www.laminaar.com

T: +65 6239 0150

E: contact@laminaar.com.sg

Location: Singapore, Denver, Bangalore, Mumbai

Lufthansa Industry

Solutions

W: www.LHIND.de

T: +49 40 5070 30000

E: marketing.sales@lhind.dlh.de

Location: Germany, Albania, Switzerland, USA


• Permanent & Direct Hire Placement

• Temporary & Freelance Placement

• Outplacement

• Staffing Marketplace

KEY BUSINESS / SOFTWARE AREAS

• Payroll Solutions

• Permanent Placement

• Temporary Placement

• Outplacement

Behind every seamless journey, is the perfect team. Since

1983, Jet Aviation Staffing has been supporting the industry’s

most prominent aviation companies by attracting and

placing top talent. With thousands of direct hire placements

of crew members, maintenance professionals, support

staff, management and executive positions, and many

more disciplines, Jet Aviation Staffing continues to perfect

the art of staffing. When you want to find the very best

career opportunity, you can rely on a team of dedicated

professionals. On behalf of their external customers, Jet

Aviation Staffing upholds in-depth and extensive standards to

ensure they are recommending the best talent. Dedicated to

the details, Jet Aviation Staffing’s expertise ensures a perfect

career opportunity match for each of their candidates and a

seamless experience for their customer.


• ATA SpXchange

• Engine FinTwin® MRO EDITION

• Engine FinTwin® Asset Owner EDITION

• Aircraft FinTwin® MRO Edition

• Aircraft FinTwin® Asset Owner Edition


• AI driven ATA Spec Data Exchange

• Asset Driven MRO Profitability Modelling

• RUL Cashflow & Revenue Models

• Asset Lifecycle Credit Risk Analysis

• Asset History Data Wrangling

Some of the use cases that the platform address (and this is

a growing list) include:

• Gate 0 TAT optimization — Spec2500 driven

• Ingestion of PDF records for Asset / Shop Visit creation

• Work Scope & demand prediction based on Engine profile

• AI driven Capacity Balancing — Manpower, Material

• AOG costs optimizer — Vendor Rating & Smarter Demand

prediction

• Slot Sale to Induction Risk Profiler — Dynamic Cost &

Profitability forecasts

• Scrap Rate predictions and USM impact

• Build Goal Optimization based on projected Asset

placement(s) and RUL

• Maintenance Reserves & Rentals modelling

• Asset decision profiler — Cost & Revenue impacts

• Redelivery Management & Cost profiling (Redelivery risks,

Cost impact of risks, Risks mitigation simulator etc.,)

• Maintenance Value Economics for Trade — Interest Rates,

Valuation Models, Yields.

• Spec2500, Spec2000 (Ch 16, 18) AI driven data capture

and transition


• ARMS®2.5, ARMS®NS, ARMS®on the TAB,

InfoPrompt 2.5


• Network / Commercial Planning with

Optimizers

• Flight Operations / Fleet Following

• Flight Planning & Dispatch

• Crew Operations Management with

Optimizers

• Maintenance, Engineering & Logistics

A future-ready and fully integrated software applications suite

for the aviation business: airlines, non-scheduled operators,

MROs, airport operators, regulators and training facilities, with

in-built optimizers, business intelligence (BI) & Data Analytics.

Our offerings may either be accessed as a complete suite

covering the full spectrum of operations, or as a stand-alone

module addressing a specific functional area, e.g., Network

Planning, Flight Ops, Crew, Maintenance, Logistics or Safety

or Analytics. The suite has a unified database that allows a

seamless flow of data and information between operational

functions. Our product is highly customizable and designed

to adapt to clients’ specific requirements. We do our own

implementations, on a turnkey basis, and also provide

prompt, reliable and economical technical support in-life.


• Volabase

• iFF


• Process consulting / organization

processes

• IT consulting (processes, technologies,

infrastructure)

• MRO & Flights Ops consulting

• Program and project management

• Strategy consulting

Whether it’s about developing a company-wide digitalization

strategy, networking machines, moving systems to the cloud

or providing solutions and platforms for analytics and AI,

using IT services to network machines or providing mobile

platforms for cross-company collaboration... whenever

companies want to address digitalization, Lufthansa Industry

Solutions is the right partner.

Lufthansa Industry Solutions combines technical expertise

with strong industry knowledge and thus support customers

when they introduce new digital technologies. They

characterize this as…

“We are at home in the digital world: We are digitalization.”










DIRECTORY

Lufthansa Systems

M3 Solutions

Motulus.aero

MRX Systems

W: www.LHsystems.com

T: +49 69696 90000

E: marketing@lhsystems.com

Location: Germany and in 16 other countries.

W: www.m3-solutions.net

T: +1 888-318-4808

E: sales@m3-solutions.net

Location: Fort Lauderdale USA, Europe, Asia

W: www.motulus.aero

T: +44 7932 173833

E: steven.rushworth@motulus.com

Location: Hoboken (Antwerpen), Belgium

W: www.mrxsys.com

T: +33 6 20 43 01 27

E: contact@mrxsys.com

Location: Luxembourg/Monaco


IT Solutions


Operations and Commercial Solutions

Flight Deck Solutions

Finance Solutions

In-Flight Entertainment and Mobile

Solutions

Professional Services and Consulting

The company offers its more than 350 airline customers an

extensive range of successful and in many cases marketleading

products for the aviation industry. The innovative

IT products and services in this portfolio offer customers

a wide range of economic benefits while also contributing

to improving efficiency and competitiveness. In addition,

Lufthansa Systems also supports its customers both within

and outside the Lufthansa Group with consulting services and

the experience it has gained in projects for airlines of every

size and business model.


• M3 Platform – Mobile Device

Synchronization and Asset

Management Solution


• MRO Maintenance Mechanics — Device

Synchronisation & management.

• Above & Below the Wing Specialists —

Device (asset) management

• Device Management (SW) — Tablet,

Laptop, Desktop, Scanner, Radio running

MacOS, Windows, iOS & Android.

• Device Management (HW) — Charging,

Access Control & Surveillance.

M3 Solutions is the company and innovator behind the powerful

and versatile M3 Platform, a comprehensive hardware and

software solution for portable device and content management.

M3 solutions has sales and distribution offices in North America,

Europe and Asia, as well as a global partner network to service

customers worldwide in various environments including Airlines,

Military and training.

The solution allows administrators to fully control the

managing, distributing, charging, and monitoring of an

organization’s portable device inventory and enables easy

remote and unattended content distribution including OS,

App & Content deployments, across all devices in the

network, anywhere around the world, within minutes. The

M3 Platform supports most laptops and tablets and can

work with different device types running any OS, within the

same installation. For access control, inventory management,

security, privacy, user identification, content deployment,

networking administration, and reporting regarding your

portable devices and their content, the M3 Platform provides

the ideal solution.


• Integrated Crew Scheduling (Pairings

and Rostering), Tail Assignment, Network

Optimization and Schedule Building


• Motulus Integrated Crew Scheduling (MICS)

• Motulus Tail Assignment (MTA)

• Motulus Network Optimization (MNO)

For many airlines operating costs, fuel and crew costs form a

significant part of their cost base. The delivery of an efficient

and robust plan whilst continuing to guarantee an excellent

customer offering and employee satisfaction is critical to

an airlines success, The complexity of such a plan, and its

importance to an organisation makes creating schedules

and operational plans ideal candidates to be solved by

optimization.

At Motulus.aero we enjoy solving the problems that haven’t

been solved before by deploying the next generation in

optimization products. By combining pioneering algorithms

with the power of cloud computing we are able to tackle

these complex and large scale problems.

Specialising in crew scheduling (pairing and roster

production), tail assignment and network optimization we

help organisations to reduce crew costs, increase aircraft

and equipment utilisation, reduce fuel and operational costs,

improve revenue opportunities, increase crew and colleague

satisfactions, and improve operational robustness.

Having deployed products to a number of industries Motulus

had an original mission in aviation to develop innovative

products for airline crew resource scheduling problems.

Following successful implementations with two European

airlines the teams expertise has now been stretched to solve

network optimization and tail assignment problems.


• Blue EYE, Blue MRO, Blue STOK


• Quotation & Invoicing

• Project Management & Reporting

• Work Report Automatic Generation

• eJobCard iPad App

• Logistics & Inventory Management

TThe MRX Systems software solution is a fully-integrated

digital platform enabling aviation professionals to access

real-time data and take control over their fleet and their

operations.

Blue EYE designed for CAMO management (including

eTechlog), this module enables you to keep track of the

maintenance status of your fleet (including scheduled and

unscheduled maintenance, AD, SB), send work orders to

maintenance centres and compile all history of parts, repairs,

findings in one unique environment.

Blue MRO designed for MRO management, this module

enables you to digitalize maintenance process from issuing

quotations, assigning jobs to technicians, reporting repairs

and findings until compiling all related paperwork into one

exhaustive and automatically-generated full work report.

Blue STOK enables you to link all your MRO centre

operations to the associated logistics through powerful

features such as demand planning, sourcing (purchases,

exchanges, overhaul), invoicing and inventory management.

Blue OPS designed for Air Operators, this module enables

you to manage all aspects of your operations. In one place,

easily manage flight schedules, create and edit flight plans,

access an updated database with all information about your

crew, manage crew status and planning and allocate team

members and resources to flights.










DIRECTORY

NVable

Output42

QOCO Systems

Ramco Systems

W: www.nvable.com

T: +44 141 280 0050

E: contact@nvable.com

Location: Glasgow, UK

W: www.output42.com

T: +353 23 88682200

E: info@output42.com

Location: Ireland, Poland, United Kingdom

W: www.qoco.aero

T: +358 10 501 4001

E: hello@qoco.aero

Location: Finland

W: www.ramco.com/aviation-suite/

T: +91 44 2235 4510

E: contact@ramco.com

Location: 21 offices worldwide


• ConNVerge for Aviation


• Electronic Techlog

• Electronic Forms (Assessments)

• Document Management

• Operational Analysis

• Station Operational Compliance


• dent & buckle, BladeFix, CabinSurvey


• Software development

• Data migration

• Aviation Data and Reporting Services

• System integration

• Data Transformation

NAME OF PRODUCTS MARKETED

MROTools.io, Aviadex.io


• Intelligent maintenance

• Data management and integrations

• Lean operations

• Digital tool management

• SaaS solutions


• Ramco Aviation M&E Solution, Ramco

Aviation MRO Solution, Ramco

Anywhere Apps, Ramco flyMORE



• Maintenance, Repair & Overhaul

• Mobility Solutions

The concept behind our CoNVerge platform is simple. We

believe that businesses should have the flexibility to easily

innovate and add new applications to their toolbox, without

being stifled by legacy technology or a single technology

brand.

CoNVerge is all about minimising risk, fuss and capital

costs and maximising efficiency. Provided as a service, it

combines a hosted environment and web portal with mobile

applications and data interfaces to virtually any system.

The platform is easily integrated into your existing business

systems and brings together the best tools to handle data

acquisition and data analysis — all on scalable infrastructure.

Best of all, we even take the day-to-day management off

your hands.

Our CoNVerge platform is blazing a trail in the aviation

sector. In a hi-tech industry, where the stakes are even higher,

long-standing clients such as British Airways Cityflyer know

they can rely on NVable and our custom-designed software

to make things simple, safer, more secure and streamlined.

We provide airlines with technology solutions that reduce

effort, improve processes and produce useful information,

with one simple goal — to change things for the better.

Bring everything together and do IT better when you bring

onboard CoNVerge and NVable.

Output42 is a leading aviation software company that

specializes in providing a wide range of products, IT

development services, and outsourcing solutions to the

industry. They have a team of experts with extensive

experience in custom application development, product

development, and data migration. Their solutions are

designed to meet the unique needs of clients and help them

achieve their business objectives.

Since 2008, Output42 has been serving major airlines

worldwide and has successfully delivered numerous projects

such as creating, enhancing, extending, migrating and

supporting systems. They have a proven track record of

delivering high-quality solutions on time and within budget.

Their clients trust them for their expertise, commitment, and

ability to deliver innovative and cost-effective solutions that

drive their business forward.

QOCO Systems Ltd helps the aviation industry to succeed

in the changing world by creating new ways to work, to

communicate, and to utilize data, having been a trusted

partner of airlines, MROs, and aircraft OEMs for over ten

years.

QOCO Systems’ solutions provide significant improvements to

the industry’s complex processes. They enable our customers

to achieve more by doing less and to realize time-savings in

labour-intensive tasks. They also bring visibility to customers’

operations to support decision-making based on real-time

information.

Solutions offered include the following SaaS solutions:

MROTools.io for tool management in aircraft maintenance,

Aviadex.io for intelligent integrations between collaborating

players in aviation. QOCO also provides a wide range of

consulting services for customers’ unique needs in the areas

of digitalization, process improvement, data analytics, and

more.

All this is realized by the business’s team of professionals

with expertise in aviation and software development. Agility

and customer-centricity is built into QOCO’s way of working,

which allows them to quickly and cost-efficiently deliver

solutions that fulfill the customer’s real needs.

Ramco Systems offers Aviation Maintenance solutions on

premise and on cloud, with multi-tenant capability and nextgen

mobility for Airlines, Heli-Operators, MROs and Charter

operations. Its comprehensive scope spans the spectrum of

organizational needs, including Finance, HCM, Manufacturing,

Planning and Optimization, in one integrated platform.

Ramco Aviation’s latest Next-Gen digital technologies include:

Mobility Solutions: Ramco’s next-gen mobility solutions

for maintenance operations are available through an app

ecosystem wherein everybody involved can seamlessly

execute critical operations on the go, from anywhere, anytime;

The BOTS Revolution: Ramco intelligent CHATBOTS deliver

parts data, manage AOGs, and perform daily admin tasks for

a more personalized and immersive ERP experience; Hyper-

Connected Ecosystem: B2B integrations with AeroXchange,

Gains, Logistics providers and OEMs bringing Suppliers,

Customers and Logistics providers together on ONE platform

Ramco Series 5 reduces Turn Around Time (TAT) while

increasing operational performance and compliance through

user-friendly interfaces. Ramco has always been an innovator

in maintenance IT — enabling clients to focus more on

business-critical activities, while the solution processes

transactions and decision support, based on intelligent rules.

Powering 4000+ aircraft and 21,000+ end-users, Ramco is

used by more than 75 operators world-wide.










DIRECTORY

RecoSense Infosolutions

REDiFly

ROTA.technology Inc.

Rusada

W: www.recosenselabs.com

T: +1 206 451 350

E: Info@recosenselabs.com

Location: United States, Canada, India

W: www.redifly.com

T: +41 43 555 31 65

E: las@redifly.com

Location: Switzerland (HQ), Ireland

W: rota.technology

T: +1 321 710 7682(ROTA)

E: info@rota.technology

Location: Melbourne, FL USA and global

W: www.rusada.com

T: 03333 440730

E: information@rusada.com

Location: Switzerland, USA, UK, UAE, India,

Singapore, Australia


DocuSense


• AI Transformation & Content Intelligence

Solution

• Intelligent Document Processor

• Maintenance, Repair & Overhaul

• Automate Maintenance Audit

• Compliance Management

RecoSense offers an AI-powered platform for document

analysis and data centralization. The platform powers Process

Automations and Compliance Management with MROs in the

Aviation Industry. RecoSense works as an Engineering partner

with customers to build enterprise-specific solutions.

Automate processing of manuals, process forms, M&E/MRO

Records, job cards - Routine/Non-routine even handwritten,

Logbooks, EOs, Technician reports, SFR’s, compliance and

inspection reports, etc. with context and extract key Aviation

metrics for analysis.

The NLP-backed DocuSense platform swims through millions

of documents to extract and consolidate the most relevant,

insightful information to obtain valuable investment data. It

will automate the process, which might take 1000s of manual

hours to process, thus reducing Turn Around Time (TAT) while

increasing operational performance and compliance through

user-friendly interfaces.

The platform does not only evaluate the data but also can

understand context through RecoSense’s unique knowledge

graph.


• REDiFly Pilot Log

• REDiFly Tech Log

• REDiFly Cabin Log

• REDiFly Command (Ground System)

• REDiFly Core (Integration Module)


• Full Electronic Technical Logbook

• Digitization of paper process

• Data harvest, storage & analytics

• Maintenance and scheduling integration

• CAME & compliance support

• Defect management

REDiFly delivers a sleek and modern Electronic Technical

Logbook. We are an independent, data-driven company that

offers bespoke software solutions for the aviation industry. We

provide a comprehensive framework that can integrate with an

airline’s current systems, including MRO, flight scheduling, and

crew management, amongst others.

What does REDiFly do? REDiFly works with the key people

involved in digitizing a client’s current paper-based aircraft

technical logbook. In doing so, the solution increases levels

of safety and regulatory compliance, streamlines flight-toground

connectivity and enables digital archives of secure

and searchable aircraft records. REDiFly provides a seamless

intersection between flight operations and aircraft maintenance

to minimize communication errors while maximizing the

efficiency of daily operations.

What makes REDiFly different? It is an independent company

that applies a user-centric approach by working closely with

customers through the onboarding, trial and go-live phases of

an implementation. Its flexibility means that REDiFly adapts to a

client’s current processes rather than the other way around.


• Consulting, MXF Software, PDS(Process

Development System) and custom

applications


• MRO IT Software Implementations

• MRO IT Software Upgrades

• MRO IT Software Support/Managed

Services

• MX Long Range Planning

• MRO IT Custom Software Development

With MRO systems projects and support spanning

both the military and commercial markets ROTA brings

proven experience to all sides of aviation. Our team has

been embedded for years in the business functions we

support. In both military and commercial. Specializing in

system implementations and upgrades ROTA brings deep

knowledge of aviation business processes, integrated

into custom built software, to provide not only all testing

documentation but also leave customers with a full manual

of SOPs moving forward. Aside from upgrades ROTA has

completed a number of data projects from cleaning up

aircraft configuration to system security overhauls. After these

upgrades or projects, training and ongoing admin support

can be provided for any MRO IT needs.


• Envision


• Fleet Management

• Base Maintenance

• Line Maintenance


• Materials Management

Rusada develops ENVISION - an industry leading MRO

and Flight Operations solution. With over 100 customers

worldwide and a combined fleet of 2,000 fixed wing and

rotary aircraft, ENVISION is used by aircraft operators and

MRO’s to successfully manage their operations.

The latest version of ENVISION is web-based and deviceagnostic

with an intuitive and user-friendly interface.

Modules, which can be purchased individually or as part

of an integrated solution, include: Fleet Management, Base

Management, Line Maintenance, Component Maintenance,

Materials Management, Financial Management, Resource

Management, Quality & Safety Management and Flight

Operations.










DIRECTORY

Seabury Solutions

Swiss Aviation Software

TRAX

W: www.seaburysolutions.com

T: +353 860 621311

E: mkt@seaburysolutions.com

Locations: Ireland, Argentina, Australia, Canada,

Germany, Kenya, Korea, Netherlands, Philippines,

and the USA


• Alkym, EPAS, eAuthority


• Technical Operations

• CAMO

• MRO

• Performance Analytics

• Regulator Applications

Seabury Solutions is a leading global aviation software

development and consultancy company. It was established

in 2002 and forms part of the Seabury Capital. Seabury

Solutions has built its reputation in the market by delivering

industry leading aviation IT solutions catering for some of

the largest airlines across the world, down to the smallest

operators. We have built upon decades’ of aviation expertise

in-house, to leverage this knowledge into a suite of products,

that enhance the decision making process for Airlines,

Regulators and MROs.

With a truly global reach, the network of offices are located

in Argentina Australia, Canada, Germany Ireland, Kenya,

Korea, Netherlands, Philippines, and the USA. Our integrated

aviation software range from Maintenance Systems for

Airlines & MROs, Safety Management Software for Aviation

Authorities and a range of performance analysis tools

within the Enterprise Performance Analysis System (EPAS)

Suite. The suite includes modules for Route Profitability,

Maintenance Performance, Contract & Invoice Verification

Budget Planning, Fuel Planning and Distribution Channel

Performance.



W: www.swiss-as.com

T: +41 61 582 72 94

E: marketing@swiss-as.com

Location: Basel, Switzerland; Miami, FL, USA;

Singapore; Tokyo, Japan


• AMOS



• Engineering

• Planning

• Production

• Maintenance Control

• Component Maintenance

• Commercial

• HR

• QA

• Financial Management

• Mobile suite

• Flight simulators

• Multi-entity functions

Swiss-AS positions itself not as a pure software house, but as

a company tightly linked to airline business. Being in touch

with active aircraft maintenance on a daily basis and therefore

able to capture MRO trends at a very early stage, Swiss

AviationSoftware unites more than 30 years of IT experience

with profound MRO expertise and offers its customers

a functionally unsurpassed and technologically state-ofthe-art

maintenance system. AMOS is a comprehensive,

fully-integrated software package that successfully manages

the maintenance, engineering and logistics requirements of

modern airlines and MRO providers by fulfilling demanding

airworthiness standards. To date, over 190 customers from

all over the world steer their maintenance activities with

AMOS, which makes AMOS one of the industry-leading

MRO software solutions worldwide. The ever growing ‘AMOS

community’ ranges from pure operators, major charter,

regional and low-cost carriers up to large airline groups and

MRO providers — proof that AMOS is fit for any environment,

regardless of size or geographical origin.



W: www.trax.aero

T: +1 305.662.7400

E: sales@trax.aero

Location: Miami, FL, USA; West Sussex, UK; Tokyo,

Japan; Riyadh, Saudi Arabia

NAME OF PRODUCTS MARKETED

• eMRO

• eMobility


• Engineering & Planning

• Production & Shop

• Technical Records & Reliability

• TRAXDoc Document Control

• Supply Chain Management

• E-enabled Aircraft Capabilities

• Aircraft Mobility apps

• Maintenance Mobility apps

• Paperless Maintenance

• Warehouse Mobility apps

TRAX is the global leader in the aviation industry for MRO

ERP software, with over 200 airlines and MROs using

their products. TRAX has the most advanced maintenance

software solutions available for airlines and MROs worldwide

with fleets consisting of all types of aircraft. TRAX eMRO is a

completely integrated product, in addition, the eMobility suite

offers a range of iOS apps to provide mobile accessibility.

Organizational efficiency gains can be substantial when

using TRAX eMRO and eMobility, and ROI is quickly realized.

TRAX maintains its advantage over the competition by

developing software that works for customers through

modern technology, world class support and strong customer

relationships.



Webinars

eJournals

Software

Conferences

News

Advisory Unit

Want to be involved?

Simply email

scott.leslie@aircraftit.com

for more information

AIRCRAFT IT

MRO

www.aircraftIT.com


DIRECTORY

TrustFlight

Ultramain

Vistair Systems

Yonder

W: www.trustflight.io

T: 44 (0) 330 229 0219

E: info@trustflight.io

Location: Leamington Spa, UK; Edinburgh, UK;

Luton, UK; St Helier, Jersey

W: www.ultramain.com

T: +1.505.828.9000

E: sales@ultramain.com

Location: Albuquerque, New Mexico, USA

W: www.vistair.com

T: 01454 550663

E: info@vistair.com

Location: United Kingdom and USA

W: www.yonder.info

T: +41 43 215 27 94

E: contact@yonder.info

Location: Zurich, Switzerland


• Tech Log, Task Cards

• Digital Logbook

• CAMO (service)

• Aircraft Registry (service)


• Aircraft log books

• Aircraft maintenance task cards

• Digital and paperless working

• CAMO support

• Aircraft Registry support

From inception, TrustFlight has been ingrained in the aviation

industry. Founded by two commercial pilots with a proven

track record at the intersection of technology and business,

the business has grown considerably and with stability,

having recently celebrated the opening of a fourth office.

Throughout, TrustFlight gained an incredible team with

backgrounds spanning different areas of aviation and

technology, ensuring a solid presence in the industry. Now

offering a range of products and services within the sector,

TrustFlight helps to remove costly paperwork and associated

errors, preserve aircraft value, and increase efficiency and

safety in aircraft operations.

Five values shape TrustFlight’s culture, guide the business’s

work and the way it grows. Integrity Transparent and

open: offering trust to partners and assuming it from

them. Responsibility Owning the work they do and taking

responsibilty for it: striving to make it the best possible.

Leadership Leading from within: providing support for the

team to do incredible work and drive the industry forwards.

Innovation Products are crafted for the future needs of the

industry, going beyond what exists in the market. Excellence

Every one of TrustFlight’s values contributes towards the

excellence in their products.


• ULTRAMAIN® v9 M&E / MRO

• ULTRAMAIN Mobile Mechanic

• ULTRAMAIN Mobile Inventory

• ULTRAMAIN ELB

• ULTRAMAIN M&E / MRO: 31 modules

including: Configuration Management;

Line/Base Mx Planning; Line/ Base Mx

Scheduling; GATe; Quality Assurance;

Asset Management



• MRO

• Military Maintenance

• Maintenance Planning & Scheduling

• Paperless Customer Care on Mobile

Devices

• Electronic Technical Logbook

Ultramain Systems, Inc. develops M&E / MRO and ELB

software for the aviation industry and is the only aviation

software provider with customers running full, end-to-end

paperless operations from the cockpit to the ground.

ULTRAMAIN v9, featuring Mobile Mechanic and Mobile

Inventory enables real-time paperless data collection for the

full maintenance and inventory process. Combine ULTRAMAIN

v9 with ULTRAMAIN ELB, the easy-to-use electronic

logbook, and the entire maintenance process becomes

paperless. Contact us to learn what you need to equip your

organization with customer mobile devices and see why

elite aviation customers around the world are choosing

ULTRAMAIN to reduce costs and increase aircraft up time.


• DocuNet

• SafetyNet


• Aviation Document Management (All

format types inc. PDF, XML, S1000D, I

Spec 2200)


• Document Management and Distribution

Platform



• Compliance Tracking

• Form Creation and Management

• Aviation Safety Management Software

Vistair provides document, safety, and quality management

technology solutions to support the delivery of improved

safety, compliance, and operational efficiency that results

in significant commercial savings to aviation organizations.

Combining technology, development expertise and service

delivery, Vistair’s suite of aviation technology solutions

provides both commercial airlines, aerospace and defense

organizations with an approach that helps demonstrate

a clear link between increased reporting and a change in

procedures and behaviors, which fundamentally drives a safer

organization.

Document Management: DocuNet is the aviation industry’s

leading end-to end document management solution,

providing a coherent, single point of control for editing,

publishing, distributing, and viewing all operational

documentation. It provides the flexibility to access documents

via the web and mobile devices and can also manage

documents in all formats.


• Yonder Mind


• Content Management System

• Workflow-based Content Distribution

• Compliance Tracking

• Content-based Learning

Stay in control of your content and bring reliable, rolespecific

information to frontline employees — with one fully

customizable content management solution. Yonder Mind

is an easy-to-use content management solution designed

specifically for controlled information like operation manuals,

guidelines, rules, or regulations. Our unique approach

allows users to work with dynamic content instead of

static documents. Dynamic content will display the right

information at the right time, depending on the user profile

and on the context of use. A powerful search function further

improves end-user satisfaction.

Yonder Mind brings operational documentation and

manufacturer manuals together in one solution. Pilots work

with the easy to use YM Offline App and enjoy role-specific

revision updates instead of having to go through hundreds

of revised pages. Editors create and enhance content in the

YM Editor while revisions become manageable again thanks

to the fully integrated YM Workflow. Company guides (e.g.

Winter Ops Guide) can be created without having to worry

about duplicates anymore since information is only contained

once in Yonder Mind. And never miss a change in regulation

again thanks to our IQSMS Connector.

We have over 15 years of experience with electronic

documentation in aviation that we can leverage to our

customers’ benefit. Our team has a diverse background

ranging from a former EFB administrator for a large

international airline to a long-haul captain knowing, from his

own experience, what crews need.










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