Healthcare Matters Issue 832

www.healthcarematters.uk
ISSUE 832 – MARCH 2025
TEL 0121 824 7700
Enhancing
Lives
Together
From Hospital to Home
Drive DeVilbiss Healthcare proudly
supplies over 3,500 products, including
mobility aids, beds, wheelchairs, pressure
care, daily living aids, bathroom safety,
respiratory, paediatric rehab, and personal
care products – all designed to improve
quality of life and independence.
Page 17
13 22-23
32-33
EF Training: Sickness, recruitment and retention
are currently the biggest challenges for social care
providers
In the past year, Lavamac have continued to grow
our sustainability project, with focus on rebuilding and
refurbishing existing washing machines and dryers
EDGE Services are leading providers of manual
handling training in the UK to deliver moving and
handling, dementia care and behaviour courses

CONTENTS 832
EDITOR’S NOTES
Welcome to our March edition. Explore our hand-picked features
on innovative companies across Disability & Mobility, Cleaning &
Hygiene and many more sectors.
Highlighted on pages 10-11, Confident Competence has been
named our Innovative Compliance Company of the Month. As
a pioneering new organisation, it is revolutionising competency
assessment across the health and social care sector. This feature
explores the visionary leadership of CEO Paul Blane and the
company’s ground-breaking solution app – the first of its kind in
the industry.
Gina Burton
Editor
Healthcare Estates 2024 took place at Manchester Central from October 8th-9th, bringing
together the entire NHS Estates and Facilities Management sector. The event saw an
impressive 6,590 attendees, including representatives from over 125 NHS Trusts and Health
Boards. Professionals from across the industry – Managers, Engineers, Doctors, and more –
came together to connect, collaborate, and innovate. See more on page 6.
Surecall Medical is proudly featured as our Medical Recruitment Company of the Month
on page 19. With over two decades of expertise, the company has been a trusted provider
of professional recruitment services across the healthcare, logistics, and warehousing
industries. This in-depth article explores Surecall Medical’s tailored staffing solutions and its
unrivalled track record in delivering fully compliant, high-quality workforce solutions.
HEALTHCARE MATTERS
YEWDALE
HEALTHCARE ESTATES
REVIEW – TOP
7 EXHIBITORS
WEATHERITE
HEALTHCARE ESTATES
REVIEW – TOP
EXHIBITORS 6
CONFIDENT COMPETENCE
INNOVATIVE COMPLIANCE
COMPANY OF
THE MONTH
10-11
Other show reviews included: The Occupational Therapy Show 2024.
Other topics covered: AI for Healthcare, Nursing & Care, Clinical Services, Medical Testing,
Facilities Management, Product & Furniture Design.
13
EF TRAINING
TRAINING &
DEVELOPMENT
MATTERS
COVER STORY
Enhancing Lives
Together
From Hospital to Home
SYNBIOTIX
FACILITIES
MANAGEMENT
MATTERS
SURECALL MEDICAL
MEDICAL RECRUITMENT
COMPANY OF
19 THE MONTH
LAVAMAC
CLEANING &
HYGIENE
MATTERS
18
22-23
See page 17
CONTACTS
PUBLICATION MANAGEMENT
Kimberley Best Publication Manager
0121 824 7700
kimberleybest@productsandservicesreview.co.uk
EDITORIAL
Gina Burton Editor
07483 931474
gina@productsandservicesreview.co.uk
PRODUCTION
Robert Sharp Production Manager
production@businessandindustrytoday.co.uk
ACCOUNTS
Paul Whitaker Accounts Manager
0121 824 4742
accounts@businessandindustrytoday.co.uk
Contact Sales on 0121 824 7700
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requirements, please see our Media Pack
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and
@hcm_uk
The entire content of this publication is
advertorial based. To place an advertorial
or an advert, please call 0121 824 7700.
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36

ADVANCED ADDITIVE TECHNOLOGIES Company of the Month
From start-up to industry leader:
In this issue of Healthcare Matters, we are pleased to feature Addmaster
as our Advanced Additive Technologies Company of the Month
n 2025, Addmaster celebrates its 25th
anniversary – a milestone that highlights
Iits dedication to innovation and industry
leadership.
Since its founding in 2000 by Paul Morris
MBE, Addmaster has evolved from a small
start-up into a global leader in antimicrobial,
anti-counterfeit, and fragrance additive
technologies. Recognising an opportunity to
help manufacturers enhance product hygiene
and functionality, Morris set out to develop
high-performance additive solutions that
seamlessly integrate into various materials.
His vision not only improved product quality
but also helped businesses meet regulatory
standards, shaping Addmaster into the
industry leader it is today.
Today, the company provides solutions on a
worldwide scale for many industries ranging
from healthcare and food processing to
packaging and
consumer goods.
Back in 2021,
Addmaster was
acquired by
Polygiene Group, a
Swedish company
specialising in
antimicrobial and
odour-control
technologies.
General Manager
Lesley Taylor
(pictured)
explained more:
“This acquisition strengthened our global
presence and allowed us to further develop
innovative solutions that enhanced hygiene
and product performance. By joining forces
with Polygiene, we were able to expand our
capabilities, explore new markets, and bring
even more value to our customers globally.”
“Today, we operate on a global scale
supplying technologies to businesses across
Europe, North America, and Asia. However,
our headquarters remain in the UK in Stafford.
To ensure seamless service and efficient
supply chains, we work with a network of
strategically located distributors worldwide.
These partners help us maintain a strong
local presence in key markets, providing
specialist support, product availability, and
industry expertise to our customers wherever
they are based. This approach enables us to
offer global coverage while maintaining the
personalised service and technical expertise
that Addmaster is
known for.”
“Our team provides
extensive support,
from regulatory
guidance and
marketing support to technical assistance,
making sure that our solutions deliver longterm
value to our customers. Even though we
are a chemical innovation company, we are
best known for our expertise in hygiene with
our Biomaster product. Whether it’s inhibiting
microbial growth in hospitals, improving the
hygiene of high-touch surfaces, or providing
anti-counterfeit protection for consumer
products, our solutions help businesses create
products that add value to their customers.”
As the company celebrates its 25th anniversary,
it continues to see demand for Biomaster, its
flagship antimicrobial technology. Offering
effective antimicrobial product protection for
the effective lifetime of the product, Biomaster
helps to keep surfaces clean and hygienic,
reducing opportunities for microbial growth.
Biomaster antimicrobial technology
seamlessly integrates into a wide range
of materials, including polymers, plastics,
textiles, paper, paints, and coatings. Utilising
silver ion technology, it works through three
distinct modes of action. When bacteria
come into contact with a Biomaster-protected
surface, the silver ions disrupt their ability
to grow, generate energy, and reproduce
– ultimately causing them to die. Unlike
some antimicrobial agents, Biomaster is
exceptionally durable, long-lasting, and highly
effective. Once added, it disperses evenly
throughout the entire material, becoming a
permanent and integral part of the product.
“Biomaster has played a significant role in
healthcare settings where hygiene is a top
priority. It has been successfully incorporated
into medical products, hospital equipment,
and personal protective equipment. One
of the key advantages of working with
Addmaster is the scientific validation behind
our technologies. Biomaster, our antimicrobial
additive for example, has been independently
4
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Addmaster’s 25-year journey
tested and proven effective
against a wide range of
microbes. Our solutions
provide long-term
product protection,
remaining effective
for the entire lifespan
of the product,
without any need
for reapplication,”
stated Lesley.
Another popular
product from
Addmaster is
Verimaster – their anticounterfeit
technology
that provides a fail-safe
solution for brand protection
and product verification. Designed
to be invisible to the naked eye and lasting
the lifetime of your product, Verimaster can
only be detected using Addmaster’s bespoke
sensory or optical detectors. This innovative
additive technology safeguards your brand
by ensuring the authenticity of your products
while instantly identifying counterfeits. It can
also monitor the use of specified materials,
detecting any unauthorised
components to maintain
product integrity. “This is
particularly valuable in
pharmaceuticals and
medical packaging,”
added Lesley.
Addmaster’s track
record speaks
for itself, being
recognised with
three prestigious
Queen’s Awards
for Innovation,
International Trade, and
Enterprise, all of which
highlight not only the quality
of its products but also the
significant impact they have made
across multiple industries.
“Another major benefit of our products is the
ease of integration. We design our additives
to fit seamlessly into existing
manufacturing processes,
allowing businesses to adopt
them with minimal disruption
and without the need for costly
modifications.”
“Beyond the technology itself, we
pride ourselves on our unrivalled
customer support. Regulations
surrounding antimicrobial and
anti-counterfeit technologies
can be complex, but we work
closely with our customers to
ensure they meet all necessary
regulatory requirements. Unlike
many competitors, we provide
comprehensive regulatory,
technical, and marketing support
at no cost, helping our customers
navigate compliance, optimise product
performance, and effectively communicate the
benefits of our solutions to their end users,”
said Lesley.
The last 12 months have marked significant
growth and change for the company, with
some exciting developments in terms of
team expansion in technical support and
sales, as well as innovation and new product
technologies.
In closing, we asked Lesley what should we
expect from Addmaster in the future, and how
does it feel celebrating 25 years of success.
“As we celebrate our 25th anniversary,
our goal remains the same, to deliver
high-performance additive solutions that
help businesses create more effective
products. Sustainability is also a major
focus. We are working on ways to enhance
the environmental impact of our products,
ensuring they support long-term sustainability
goals while maintaining the highest
performance standards.”
“Additionally, we are expanding our
partnerships and customer base globally,
particularly in healthcare and pharmaceuticals,
where we are seeing the demand for reliable
antimicrobial solutions continue to grow.”
“From enhancing hygiene in healthcare to
protecting consumers from counterfeit goods,
our work has helped shape many products
across multiple industries. As we celebrate
our 25-year milestone, we remain committed
to supporting businesses with cutting-edge
solutions that meet their evolving needs, with
a goal to continue delivering innovations that
make a real difference.”
For more information, please see below:
01785 225656
info@addmaster.co.uk
https://www.addmaster.co.uk
HCM IS SPONSORED BY – SEE THEM ON PAGES 10-11 5

ealthcare Estates 2024 was held at Manchester
HCentral from the 8th-9th October, uniting
the entire NHS Estates and Facilities Manager
sector together. Healthcare Matters was a proud
media partner of HE2024 and together delivered
a brilliant two-day event. As the UK’s largest
exhibition and conference, the 2024 event featured
leading exhibitors showcasing the latest ranges of
innovations and solutions.
A statement from the organisers of the 2024:
“Following the change of British Government,
Healthcare Estates was a valuable and timely meeting
opportunity where everyone across the sector was
able to address the latest issues and discuss them
with key leaders of the profession – embracing the
challenges and finding options to go forward.”
“The value of Healthcare Estates is evident
in delivering updates, providing information,
Weatherite Air Conditioning Ltd has
established itself as one of the UK
leaders in the design and manufacture of
energy efficient, low carbon, high quality
Heating, Ventilation and Air Conditioning
(HVAC) equipment for all sectors of industry.
Rather than supplying an ‘off-the-shelf’
product, which may or may not offer
the right solution, we provide a bespoke
service covering every aspect of the client’s
requirements. This expertise, gained over
Review - Top Exhibitors
The UK’s largest event for healthcare engineering
and estates management professionals
exchanging ideas and addressing
solutions. The outcome in terms of
attendance was reflected in a further
increase on the previous year with a
new record attendance. Accordingly,
delegate and exhibition visitor
attendance increased by 28% and
overall attendance (including exhibitors)
went up by 15% on 2023.”
The list of 224 exhibitors was extensive
and spanned across audio visual,
building services consultancy, dental air, facilities
management software, filtration, HVAC, infection
control, landscape architecture, medical gases,
signage and wayfinding, and much more. With
73% of surveyed exhibitors stating that Healthcare
Estates 2024 performed well at connecting them
with new potential clients, one comment stated:
“HCE 2024 exceeded our expectations and,
although we have been sponsoring the event for
years, I’m confident in saying it was the best show
yet! The high attendance and positive feedback
from everyone we met over the two days made
it a memorable event.” Commercial Director of
Healthcare, Wandsworth Group.
The total attendance of visitors was an astonishing
6,590. Over 125 NHS Trusts and Health Boards
attended including all professions from Managers
to Officers, Engineers, Doctors, Clinicians, Clinical
Leads, Scientists, and many more. The workshops
and panel discussions enabled professionals to
dive into the deeper key topics of the industry,
the past 50 years, means we can deliver
highly advanced, innovative cooling and
air movement solutions, meeting our
customers’ exact requirements every time.
Energy efficiency and the reduction of
carbon emissions are high on almost
every UK Company’s agenda and we
as a company continually look at ways
of reducing energy usage whilst also
looking at ways of helping reduce harmful
greenhouse gas emissions. We are also
ask challenging questions and experience diverse
perspectives from other participants.
This industry-leading event allowed new start-ups
and established companies to exhibit to prominent
healthcare engineering specifiers and facilities
decision-makers, network with frontline staff
working in the built environment sector, generate
sales leads and brand awareness to an engaged
industry audience. With high-profile companies
attending, exhibitors guaranteed quality footfall
from the start to the end.
Healthcare Estates 2025 will take place on the 21st-
22nd October 2025 at Manchester Central.
This is our second pick of the best exhibitors from
last year’s event, listed here in alphabetical order:
Weatherite & Yewdale. Further details can be found
on this page and the next.
To find out more, please see the website below:
https://www.healthcare-estates.com
Weatherite Air Conditioning Ltd: One of the UK
leaders in the design and manufacture of Heating,
Ventilation and Air Conditioning
developing systems
that use natural
refrigerants, minimising
the effects of ozone
depletion and global
warming potential.
For more information on
Weatherite Air Conditioning Ltd’s
range of offers call us today on:
0121 665 2266 or visit:
https://www.weatheritegroup.com
6
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Review - Top Exhibitors
Revolutionising hospital
curtain solutions: The Yewdale
Stericurtain impact
Hospitals across the UK face the dual
challenge of maintaining hygiene
while managing operational costs
and environmental sustainability. Many
NHS trusts have traditionally relied
on disposable curtains for inpatient
beds, outpatient areas, and operating
theatres. These were initially adopted
to reduce infection rate and have since
proven to be a costly and unsustainable
choice, contributing to a linear economy
model that generates significant waste.
Recognising these concerns, a forwardthinking
NHS trust sought an innovative
alternative: Yewdale’s Stericurtain.
The challenge: Cost, waste, and practicality
This particular NHS trust was spending
approximately £100,000 per year on
disposable curtains, resulting in an annual
waste output of 12,000kg, with disposal costs
amounting to £4,000. The regular replacement
and procurement of these curtains placed
a continuous financial burden on the trust.
Although reusable linen curtains were initially
considered, they proved to be impractical
due to their weight, handling challenges, and
laundry constraints. Washing them in-house
required a four-person team to load the
machines, making the process inefficient.
Furthermore, linen curtains suffered from
storage issues and lost their shape after
multiple washes.
The solution: Yewdale Stericurtain
In response to these challenges, the trust
trailed the Yewdale Stericurtain – a wipeable,
reusable curtain with a 10-year guarantee.
Unlike disposables, Stericurtain is easy
to clean in situ, eliminating the need for
frequent replacements and extensive laundry
processes. The curtains also address logistical
challenges by reducing storage requirements
and minimising transportation costs.
Following a successful two-week trial,
evaluations from both nursing and
housekeeping staff highlighted Stericurtains
advantages. The transition required some
adjustment for staff, but the benefits were
undeniable. The trust projected savings of
£500,000 over a 10-year period, making it a
smart financial investment. Waste reduction
was also a key factor, as the adoption of
Stericurtain eliminated the 12,000kg of
annual landfill waste previously generated
by disposable curtains. The new system
allowed for faster bed space turnover,
reducing the workload of housekeeping
staff and enhancing operational efficiency.
Sustainability was also at the heart of this
change, aligning with the trust’s longterm
environmental goals by eliminating
unnecessary waste and reducing
transportation needs.
A sustainable future for healthcare facilities
The implementation of Yewdale Stericurtain
has not only transformed this NHS trust’s
approach to infection control but has also
demonstrated the potential for hospitals to
make significant financial and environmental
gains. The trust’s experience serves as a case
study for healthcare facilities nationwide,
honing in that sustainable alternatives can
drive both efficiency and cost-effectiveness.
With healthcare institutions increasingly
prioritising environmental responsibility
and cost savings, the Yewdale Stericurtain
represents a forward-thinking solution
that balances hygiene, practicality, and
sustainability. As more hospitals recognise the
advantages of reusable wipeable curtains, the
future of hospital curtain management is set
to become more efficient, cost-effective, and
environmentally friendly.
Contact
+44 (0)1268 570900
enquiries@yewdale.co.uk
https://www.yewdale.co.uk
HCM IS SPONSORED BY – SEE THEM ON PAGES 10-11 7

HEALTHCARE ESTATES Matters
P4 leads the way
with emergency lighting
conversion service
electing appropriate emergency
Slighting luminaires for aesthetically
sensitive interiors can be difficult.
It may also not be possible to run
additional wiring required by discrete
emergency lighting luminaires.
Using existing mains lighting luminaires
to also function as emergency lights is
an ideal solution. Good to know then,
that P4, the UK’s largest independent
self-testing emergency lighting
specialist offer an Emergency
Lighting Conversion service.
The company has been re-engineering
mains luminaires to operate as
both mains and emergency lighting
function for over 30 years. This
applies to most luminaire types from a
wide range of manufacturers.
Operating strictly within the industry
ueen’s University Belfast
Qhas awarded Graham a
£39m construction contract
to build two new state-ofthe-art
buildings beside
the Belfast City Hospital as
part of the planned 8,500m 2
iREACH Health facility.
IREACH Health, a new
£64m integrated clinical
research innovation centre
led by Queen’s University
Belfast, will be developed
in partnership with Belfast
Health and Social Care Trust
and Health and Social Care
Research and Development
Division. The project is
funded by the Northern
Ireland Executive and UK
Government through the
Belfast Region City Deal,
and part funded by Queen’s
University Belfast.
The innovation centre will provide
major health, social, and economic
benefits for Northern Ireland,
making clinical trials more effective,
efficient, and interconnected whilst
supporting the improved health of
the population. Over the lifetime of
recognised best practices set out
by the Industry Committee for
Emergency Lighting (ICEL), P4
brings all the advantages of its
FASTEL self-testing emergency
lighting technologies into converted
mains lighting luminaires.
The conversion process is third
party accredited, with all converted
luminaires UKCA/CE marked to
evidence compliance. Original
luminaire warranty is transferred to
P4 with extended warranty on
conversion equipment, including
6-year battery warranty.
Contact
01328 850555
sales@p4fastel.co.uk
www.p4fastel.co.uk
Graham awarded contract
for new iREACH Health clinical
research innovation centre
Pictured L-R: Orla Carew, Queen’s
BRCD Estates Programme Manager;
Kevin McNaull, Director at Turner
and Townsend; David Quinn,
Executive Director of the Belfast
Region City Deal at Queen’s; Cormac
Maguire, iREACH Health Estates
Manager; Gary Holmes, Regional
Managing Director – Graham
Building North; Professor Judy
Bradley, Director of iREACH Health
the project, it’s estimated more than
1,000 direct and indirect jobs will
be created alongside over £750m
additional GDP for the region.
Contact
https://www.graham.co.uk
Advantex delivers five figure
cutting-edge IT Infrastructure and
security upgrades for PCCA UK
ech specialist Advantex has
Tsuccessfully delivered a major IT
infrastructure and security overhaul
for PCCA, a global manufacturer and
distributor of personalised medicines.
This comprehensive project not only
enhanced Prudhoe-based PCCA
UK’s cybersecurity capabilities but
also provided the UK operations
with strategic autonomy over their
IT decisions, ensuring resilience
and efficiency in an increasingly
challenging digital landscape.
PCCA has been a valued client of
Advantex for several years, benefiting
from its expertise in managing IT
infrastructure across all UK sites.
As part of the decentralisation
strategy from the US, PCCA turned
to Gateshead-based Advantex to
develop and implement a solution
that would meet the specific needs of
its UK operations.
Advantex responded by working
closely with PCCA’s US-based global
IT team to design a strategy that
allowed the UK office to operate
with greater independence. The
project encompassed several critical
elements, including the creation of
a new Active Directory domain, a
ndependent advisory Turley has
Irecruited Nicola Riley as Senior Director
in its Net Zero Infrastructure team.
Manchester-based Nicola joins
from WSP where she was Head of
Renewables. With over 23 years’
experience, Nicola specialises in
growing and managing energy teams
and delivering complex technical and
commercial projects.
Nicola brings a wealth of experience
in delivering multi-disciplinary energy
projects across different sectors,
covering multiple technologies
including onshore and offshore wind,
solar, tidal, battery storage, biomass,
energy from waste, electric vehicles
and biofuels.
The move sees Turley continue to
grow its Net Zero Infrastructure
offering across the UK and Ireland,
with a commitment to delivering
new and upgraded infrastructure
effectively to help both the UK and
Ireland meet the legal obligation
to be net zero by 2050. Turley’s
team engages with all consenting
regimes including Development
Consent Orders and Developments
of National Significance, working
Advantex’s Scott Duncan and
Siobhan Toner of PCCA mark the
delivering of a major IT infrastructure
and security overhaul for PCCA
tenant-to-tenant migration for Office
365, and the implementation of
advanced security measures such
as Multi-Factor Authentication and
Cisco Secure Email.
The project also involved upgrading
all legacy hardware to HPe
enterprise-class systems, replatforming
server operating systems
and line-of-business applications to
the latest versions, and enhancing
disaster recovery capabilities using
Zerto with Azure.
More at: www.advantex.uk.com
Turley grows Net Zero
Infrastructure capability
with senior hire
across renewable energy production,
storage and distribution together with
industrial decarbonisation.
Speaking about the appointment
of Nicola Riley, Senior Director,
Sustainability and ESG, Colin Morrison
said, “Nicola’s appointment signals
our commitment to the Net Zero
Infrastructure sector. As a business
with thriving people, places and planet
at heart, we want to be at the forefront
of helping the UK and Ireland meet their
legal obligation to be net zero by 2050.”
Contact
https://www.turley.co.uk
8
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INNOVATIVE COMPLIANCE Company of the Month
Confident Competence:
‘Hold Fast, Stay True’
In this issue of Healthcare Matters, we are excited to feature Confident
Competence as our Innovative Compliance Company of the Month
onfident Competence is a brand new,
cutting-edge organisation that is changing
Cthe way competency is assessed across
the breadth of the health and social care sector.
The trailblazer behind this revolution in care is
Paul Blane, who has a long and distinguished
history within the care industry. From starting his
career as a carer to founding one of the country’s
top leading care organisations, Paul is CEO and
founder of Care Business Associate Training,
Care Business Associate Coaching, SVL Care
Homes and Love & Care Community Care as
well as newcomer, Confident Competence.
Paul has monitored the changes and trends that
have affected the industry of social care. His
new company, Confident Competence, has been
designed by – and for – health and social care
professionals. Assisting him, Paul’s Director of
Operations of Confident Competence, Sophie
Ebeling, has put her years of experience as a
nurse and educator to excellent use by helping
Paul realise his vision.
Confident Competence gives professionals in
the health and social care industry the ability
to accurately and authentically measure and
monitor their team’s ability to reach and exceed
competence targets. With ever-heightening scrutiny
of the health and social care industry, it has never
been more of a challenge to ensure that dedicated
and improving compliance competency is achieved.
With Confident Competence, that challenge can
now be met.
However, this challenge cannot be underrated. The
Care Quality Commission (CQC) is intensifying its
10
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efforts to ensure what truly matters – safe, effective,
and compassionate care for everyone. To achieve
this ambitious goal by the end of 2025, the CQC
is advising that gathering and acting on feedback
has never been more critical. Real-time tools for
collecting service user insights can help providers
stay connected to needs while building trust
through transparent communication.
The CQC is looking to use technology to improve
better outcomes for service users. They advise
that by investing in easy-to-use, integrated
systems can reduce administrative burdens while
improving oversight. Confident Competence does
just this. It supplies a full competency library and
assessment toolkit that, with a few taps, can
reduce administrative issues and improve the
consistency of care. Each assessment made is
recorded on an online application that gives live
data feedback and accurate reporting that shows
the status of staff competency, knowledge, and
confidence. This removes the need for paperwork,
as implementation can take place with a tailored
assessment framework with competency tracking
across the organisation via a user-friendly interface.
The library that Confident Competence provides is
essential for an organisation to remain compliant.
It ensures that all current legislative, regulatory,
and best practice standards are uploaded for
easy access. Furthermore, custom competencies
can be created, so any organisation can write a
bespoke application or adapt one to suit individual
needs. The library tracks all regulatory updates and
guidance changes, which are then automatically
updated to the user to create real-time compliance.
Confident Competence has created an innovative
and fresh application that allows service users to
remain at the peak of the care industry. Through
remote access, Confident Competence creates
a dynamic and flexible team that is available
to customers across the country. Confident
Competence is a ground-breaking solution that
is the first of its kind – it’s a complete library of
competencies and assessment tools available in
one handy app.
In health and social care, there is a lot of
investment in time and resources for staff
training and it is in this setting that the
application is now essential. Once
trained, the health and social
care industry will then retrain
the same staff in the same
content about subject
matters that the staff
are dealing with daily.
This has become part
of the embedded
history and culture of
the care industry, and
training records are at
the heart of the metric
that gives Confident
Competence the
essential compliance
data it requires.
Confident
Competence
focuses on the skills,
knowledge, behaviours, and
attitudes that demonstrate
a person is competent
to perform a task in
authentic situations
in the workplace.
Confident
Competence
provides the
tools so that
the member
of staff can be
assessed while
they are doing
their real work
with real people.
This application,
using the competency
library, assessment tools, and
reporting capability, creates a real-time
interface that can pinpoint the individual
specific training needs.
Confident Competence will work
across all settings in health and social
care: residential settings, care homes,
domiciliary care services, services
supporting children, and many more.
Confident Competence is a totally new
concept for health and social care, and the only
way to get a real sense of what it can do and how it
can transform quality assurance and compliance in
an organisation is to see it in action.
The official launch date for
Confident Competence will
be at the UK Care Week
at the NEC Birmingham
from the 19th-20th
March 2025. Confident
Competence will be
exhibiting with its
sister company, Care
Business Associate
Training (CBAT).
Whilst CBAT provides
traditional health and
social care training,
Confident Competence
will be presenting the
newly launched application
with the essential library
and toolkit in a series of live
demonstrations.
In 2023, Paul wrote an article regarding the
challenges faced by the care industry
in the time of COVID-19. He quoted
‘Hold Fast, Stay True,’ which is
the mantra of the Navy Seals
and how this phrase impacted
his life. When the US Navy
was faced with some of
the most severe storms in
history, the command from
the Captain was for everyone
to ‘hold fast,’ in other words,
anchor yourself to something
stable. The Captain, however,
could not do so, as he had to
guide the ship through the storms
to safety, hence ‘stay true.’ Paul has
now created his own storm within the
care industry, and it is up to the industry to
adapt to his vision to ‘stay true.’ With Paul at the
helm of Confident Competence, the care industry
will be guided to safety and compliance.
Please see below for further information:
support@confidentcompetence.co.uk
www.confidentcompetence.co.uk
@confidentcompetence
HCM IS SPONSORED BY – SEE THEM ON PAGES 10-11 11

WALL & DOOR PROTECTION Company of the Month
Your 360 fire rated door
protection specialists
In this issue of Healthcare Matters, we are
pleased to feature Yeoman Shield as our
Wall & Door Protection Company of the Month
eoman Shield, a division of Harrison
Thompson & Co. Ltd was established in
Y1966 by Peter Brumwell. The family company
based in Leeds manufactures its own branded
products that cater to a diverse group of sectors
from healthcare to education, leisure and retail.
“Our main role is to design, manufacture and supply
quality wall and door protection systems. We specialise
in healthcare solutions such as wall protection, door
protection, handrails and bed heads that enhance
hygiene, reduce maintenance costs and ensure longterm
durability whilst reducing maintenance costs,”
stated Phil Christopher, Sales and Marketing Director.
With a focus on durability and performance,
Yeoman Shield is proud to be a British manufacturer
and works closely with healthcare facilities, care
homes and public sector buildings to provide
robust protection solutions tailored to high-traffic
environments in healthcare.
Life safety, compartmentalisation, regulatory
compliance, and smoke containment are just a few
of the critical reasons why fire door services are
essential in healthcare settings. Yeoman Shield’s
fire-rated door protection products, and associated
services not only provide robust solutions but ensure
both the safety and compliance of any facility.
Footfall and movement of equipment and objects in
24/7 operational settings such as hospitals and care
homes can easily cause damage. For businesses
that operate around the clock, fire doors must be
in optimal condition in order to provide consistent
safety. Yeoman Shield’s range of fire rated door
protection products will save businesses thousands
of pounds on future costs when it comes to
replacement services or repair.
Yeoman Shield continually strives to expand its
product range, offering a comprehensive selection
that includes door frame and architrave protection,
clapping lath protection, glazing beads for doors,
door protection panels, door kick
plates, and door edge protection.
Combined with exceptional customer
service and expert installation,
Yeoman Shield stands out as a clear
leader in the industry.
What’s more, regular inspection, maintenance and
servicing of fire doors are essential to ensure they
function as intended in an emergency. Yeoman
Shield has a suite of services to go alongside its
long-standing and industry recognised products.
All fire door inspections are undertaken by Yeoman
Shield qualified fire door inspectors who can also
carry out maintenance and remedial work on
fire rated doorsets under the FIRAS third-party
certification scheme, as well as install new ones.
What’s more, Yeoman Shield door protection
products can also be offered as supply only.
Project design
Yeoman Shield also offers a Colour Scheme Picker
tool that allows clients to visualise designs and
choose colours that align with their branding or
interior needs featuring three ranges: On Trend,
Premier and Ancillary. Once finished, simply click the
‘Get Summary’ button on the website and all details
will be emailed directly to your inbox within minutes.
Samples are also readily available.
“We’ve also recently products range, introducing a
new protective hand and crash rail called Contour
to meet the growing demand for durable, hygienic
solutions,” added Phil.
Since 1966, Yeoman Shield has been dedicated
to delivering high-quality solutions that protect
buildings while preserving their aesthetic appeal.
The company’s commitment to cost-effectiveness,
regulatory compliance, and exceptional customer
care are hallmarks of its trusted service. Looking
ahead, we asked Phil about the company’s plans
for the future.
“We plan to continue innovating our wall and door
protection systems, invest in sustainable solutions,
and grow our presence in the public sector to
support a wider range of buildings.”
For more information, please see below:
0113 279 5854
info@yeomanshield.com
www.yeomanshield.com
12
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TRAINING & DEVELOPMENT Matters
How to reduce staff sickness
and increase retention
S
ickness, recruitment and retention are
currently the biggest challenges for social
care providers.
During our training, all participants are asked
“What does the organisation do to support you
emotionally, and what could they do better?”
Most care staff are aware of services such as
HR and Occupational Health, but many feel
uncomfortable using them as they fear being
‘reported on.’ Most other services, such as EAP
or counselling, staff are unaware of or how they
can help. Where organisations have wellbeing
champions or mental health first aiders, staff
generally say they don’t really know what they do.
Staff tell us that measures already in place are
almost exclusively reactive and come with the
stigma of being ‘broken.’ What’s missing are
proactive measures for themselves and their teams.
Proactivity is key to tackling sickness, recruitments
and retention but is overlooked services are
stretched and resources are short.
Participants on our courses get to make
suggestions for improving wellbeing offers and
often have very simple and practical solutions,
which we then pass on to stakeholders. These
suggestions have included:
: Protected meal and coffee breaks
: Hot food, especially when on a long shift
: A nice staff room where they can relax and, if
necessary, have a good cry!
: Managers to ‘walk in their shoes’ regularly to
see what it is like doing the job
: A ‘real’ open door policy without fear of criticism
: Bullying dealt with and proper follow-up
: Better communication and consistency in
management policy and attitudes
: Being thanked and feeling that what they do is
valued and so are they
Participants are taught a better understanding of
the impact of vicarious trauma and compassion
fatigue, and tell us they would have liked the
training earlier in their career and understanding
what they feel is normal has helped them to admit
when they are struggling. Our training has enabled
staff to realise when, and which ones, to access
wellbeing initiatives more readily. This is because
they know why they need to take better care of
themselves and why these initiatives are helpful.
They also tell us that they do not feel so guilty
putting in time for self-care and prioritising their
own emotional health.
This shift in attitude, together with a more engaged
leadership team, has meant that when we have
re-surveyed the participants of our courses at
three months, we find that staff are happier, talking
more openly about their wellbeing, off sick less
as they are prioritising their own health, and if the
management team has taken on board and acted
on their suggestions, they feel more valued and
are less likely to
want to leave.
This is turn will
affect recruitment
as a happy
workforce are
less likely to leave
and more likely
to recommend
working at the
organisation to
others.
I feel very strongly that if organisations take the
same proactive approach to emotional health and
safety as physical health and safety, they will see
a drop in sickness rates and increase retention.
This means that staff members will be more able
to care for themselves with kindness and will keep
their ability to care for others with empathy and
compassion.
By Jayne Ellis
Founder/CEO EF training
Our training teaches tools, techniques
and strategies to address the impact of
compassion fatigue. If you would like to learn
more about what we do, please visit our
website: www.eftraining.co.uk or email us at:
info@eftraining.co.uk.
HCM IS SPONSORED BY – SEE THEM ON PAGES 10-11 13

DISABILITY & MOBILITY Matters
Teenager with learning difficulties has life transformed
by new care provider
19-year-old Josh has recently welcomed
specialist care provider, Care Horizons into his
life. Prior to September last year, when his family
decided to appoint Care Horizons to give Josh
professional support and mentoring, Josh was
reluctant to leave the house or socialise as he
has a learning disability and epilepsy. Inherently a
fun-loving young man with a passion for laughter
and music, Josh had become increasingly quiet,
preferring to keep himself to himself. With Care
Horizons’ support, he is now living life to the
full, thanks to the skills, kindness and patience
of his support workers.
Josh is visited by his support workers twice a
week, from the Care Horizons team, for four
hours at a time. The rest of the week, Josh
attends a local college which he has been
attending for the past 2 years.
“Care Horizons has been really good,” says
Josh. “It has been extremely helpful to
have someone visit and they’re such good
company! We love to get out and about,
especially when the weather is fine, and the
laughing is endless.”
Josh is a keen DJ, and inspired by musicians
in his family, his dream is to be a red coat
at Butlins. “I absolutely love music. It really
makes me happy, and I can see how much
joy it brings to other people.”
“Josh is phenomenally entertaining,” says his
mum, Cherie. “A career in the limelight would
be a great fit for him, and the Care Horizons
team have really helped by bringing him out of
his shell. They’re very caring, which we hadn’t
found with our previous provider, and Josh has
taken a real shine to his carers, Andrew and
Agnieszka.”
“Before starting with Care Horizons, Josh
didn’t really want to go out and socialise.
He was very happy staying at home, but
their support has helped him get out of this
habit and he loves nothing more than a trip
somewhere new with the team.”
Over the festive period, Josh and his Care
Horizons team were regulars at the local
Christmas markets, sampling all the delicious
fayre, and he hopes trips like these can
continue in the spring.
“There is a great music centre in Yate,” continues
Josh, “which we have visited a couple of
times, and I hope we can continue this year.”
Andrew, Josh’s support worker, has noticed a
real improvement in Josh since he began their
work together.
“Since working with Care Horizons, we
have seen a marked improvement,” says
Andrew. “He has been encouraged to look
for opportunities to volunteer and also to join
the local music group where he can practice
with different instruments in an environment
that encourages his passion for music and
performing.”
Care Horizons prides itself on the personal
offering it offers each and every one of its
clients, which has led to a national and
regional recognition.
For more information on Care Horizons
and its bespoke care offering, please
visit: www.carehorizons.co.uk or phone:
0117 405 4320.
14
HCM IS SPONSORED BY – SEE THEM ON PAGES 10-11

isability advocate and former Royal Navy
DCommander and barrister Penny Melville-Brown,
has achieved another milestone in a life of incredible
accomplishment having been recently elected as
chair of her local beekeeping branch in Hampshire.
Penny was still serving in the Navy when her sight
started to fail, a health challenge that she refused to
let hinder her ambition. She went on to launch a new
career running her own business, as well as holding
a wide range of public appointments and roles
in voluntary organisations. She has since won an
international prize for blind people, cooking around
the world and publishing a book of her adventures,
and has been awarded an OBE and Honorary
Doctorate for her work in the field of disability.
Now, Penny has added another string to her bow,
having recently been elected as chairman of the
Fareham and District Beekeepers’ Association
(FDBKA) – thought to be the first blind chair of a
local beekeeping association in the UK.
Penny’s husband, Alan Baxter, is a qualified
beekeeper himself and the British Beekeepers’
Association’s Asian Hornet Team Co-ordinator
for Hampshire, as well as the FDBKA’s Education
Officer. Alan was recently involved in assisting a
team from the National Bee Unit in locating and
removing a large yellow-legged Asian hornet nest
in Southampton.
Diane Drinkwater, Chair of the British Beekeepers’
Association (BBKA), said, “As far as we’re aware,
this is a first in the history of the British Beekeepers’
Association. Penny is an inspiration to those around
her and to all of us at the BBKA, demonstrating how
individuals with sight loss can lead creative and
influential lives.”
“The members of Fareham and District Beekeepers’
Association are lucky to have Penny as their
chair and we wish her all the very best in her new
endeavour.”
Of her appointment as Chairman of FDBKA,
Penny said, “I confess that I leave the bee-suit
to my husband, who has all the knowledge and
experience of practical beekeeping alongside his
DISABILITY & MOBILITY Matters
Blind veteran and disability advocate takes on new
beekeeping challenge
yellow-legged Asian hornet
expertise.”
“But I’ve learned masses
and am fully involved in
extracting and using the
honey, making our mead
and have even tried creating
beeswax polish.”
“Beekeeping can involve the
whole family and introduces
children to our natural
world.”
The FDBKA provides friendly
training and mentoring for
new beekeepers, shared
learning opportunities for the
more experienced, regular
meetings, loan equipment,
apiary visits, an annual
honey show, speakers for other organisations and
a great supply of local honey for hay-fever sufferers
and lovers of good food.
Penny is supported by a great team committed to
growing and strengthening the skills of Association
members to maintain their ancient craft in the face
of climate change, the yellow-legged Asian hornet
threat and other challenges to our environment.
Please visit:
https://www.bbka.org.uk
HCM IS SPONSORED BY – SEE THEM ON PAGES 10-11 15

PRODUCT & FURNITURE DESIGN Company of the Month
Designing a better future: Orchard
House’s breakthrough in oedema support
In this issue of Healthcare Matters, we are pleased to feature Orchard House
Designs as our Product & Furniture Design Company of the Month
E
stablished in 2022 by Peter Griffen, Orchard
House Designs is committed to creating
solutions that make a real difference in
patient care. Based in Macclesfield, just south
of Manchester, Peter Griffen has attracted much
attention around his product design skills, in
particularly last year when he was shortlisted
for the Made in Manchester Award as Business
Owner/Entrepreneur of the year. Peter’s
background in design coupled with a passion
for improving patient care has inspired the
creation of many innovative and ground-breaking
products that have lit up the healthcare industry.
Offering solutions that improve lives, Orchard House
Designs specialises in both bespoke furniture and
assistive devices, that not only serve functional
needs but also elevate everyday living with beauty
and practicality.
“We are a product design company first and foremost,
designing a new generation of assistive devices for
people with chronic conditions,” said Peter. “Our
first product is an assistive footrest for patients
with lower leg Oedema. We design, prototype and
batch manufacture our products in-house. Alongside
assistive devices we design and build custom freestanding
furniture to suit clients’ homes, from coffee
tables to garden benches, seamlessly integrating
comfort, accessibility, and style.”
Levata is the company’s FIRST innovative assistive
device designed to reduce care staff’s time spent
on pressure ulcers, combining ease of use and
advanced technology. Elevate comfort and relieve
swelling, Levata footrests are designed using
innovative craftmanship, available in both static
and adjustable models. It also features a unique
hammock system which extends cushion life and
provides superior pressure relief.
“Our product, Levata, provides a level of pressure
relief that is currently unavailable across the footrest
market. We achieve this by supporting the cushion
on a fabric mesh hammock, instead of a hard board
that over time will crush the cushion leading to
pressure hot spots, discomfort and even potentially
pressure ulcers. Our adjustable model also provides
the widest range of height and angle adjustment
of any footrest on the market whilst being simple
and intuitive to use. When it isn’t being used, it can
also collapse down to an ultra-low profile for easy
storage,” added Peter.
Levata supports both practical and emotional
wellbeing, providing relief without compromising
on style. It simplifies daily tasks by offering easyto-adjust
support, making it quicker and easier to
position patients comfortably. This product has been
solely designed for patients with lower leg Oedema,
to provide effective pressure relief and improve
circulation, helping to reduce swelling, eliminate
pressure ulcers and increase comfort.
Its eco-friendly design means it is made from solid
timber for durability and sustainability, with each
footrest blending natural beauty with strength.
“We are currently launching the static model of
our innovative footrest. It features two high quality
memory foam cushions supported on a mesh
hammock to reduce pressure points and extend
the life of the cushion. The footrest is built from
sustainably sourced Beech hardwood for a natural
aesthetic that compliments your home and will
withstand the rigours of life. Our static model
is currently on sale for £150 plus postage and
packaging. Levata is provided fully assembled with
your choice in cushion covers from our range of
fabrics,” said Peter.
Before starting the business, Peter originally
collaborated with a tissue viability nurse based in
Royal Brompton Hospital in central London. A tissue
viability nurse specialises in identifying the risks of
developing/treatment of conditions such as pressure
ulcers, leg ulcers, and surgical wounds. This
partnership informed the early design and creation
of Levata, adding a clinical perspective to Peter’s
existing expertise and knowledge of product design,
that has enabled the production of a practical yet
necessary product.
With an aim to continue research and create more
innovative products within this sector of healthcare,
Orchard House Designs is currently engaging with
family members of those with lower leg Oedema
who would benefit from a high-quality aid to relieve
swelling and improve comfort.
“In the near future we plan to begin batch sales to
care homes for their residents,” said Peter. “In order
to best serve customers, we are always evolving
to further develop the product. Also, last Easter we
moved into our first formal premises, expanding our
in-house workshop capabilities and office space.”
Building on the feedback from its early adopters,
Orchard House Designs is going to be implementing a
batch production system to help streamline its fulfilment
process. “As we grow our capacity, we will expand from
individual orders to care home groups, nursing homes
and hospices where residents can enjoy an enhanced
level of care from our products,” stated Peter.
Orchard House Designs is redefining the way
lower leg Oedema – and other conditions – can
be managed, through its pioneering approach to
product innovation and research. By combining
science-backed solutions with user-centric design,
the company is setting new standards in patient
care. With a commitment to improving comfort,
mobility, and quality of life, Orchard House Designs
is paving the way for a future where Oedema
management is more effective, accessible,
and tailored to individual needs.
For more information, please see below:
07751 332945
hello@orchardhousedesigns.co.uk
https://www.orchardhousedesigns.co.uk
16
HCM IS SPONSORED BY – SEE THEM ON PAGES 10-11

FACILITIES MANAGEMENT Matters
Optimising patient flow by integrating task
management with patient administration systems
and radiology information systems
he NHS faces increasing pressure to optimise
Tpatient flow while maintaining high-quality care.
Delays in scheduling, inefficient data management,
and administrative bottlenecks can lead to longer
patient wait times, increased operational costs,
and resource strain.
The challenges
Patient flow refers to the movement of patients
through various hospital departments, from
admission to diagnoses, treatment and discharge.
A well-optimised patient flow minimises delays,
expedites patient discharge, frees up beds and
reduces unnecessary patient stays. Non-Integrated
Gen Z and millennials
admit they know more
about their mental health
than their dental health
wo in three (65%) 18-34-year-olds
Tadmit they know more about their
mental health than their dental health,
according to new research from
Bupa – with 19% of this age group
acknowledging they did not know
there was any connection between
oral health and mental wellbeing. In
fact, just 13% of all Brits felt they are
better informed about their dental
health than their mental health, a
knowledge gap that is costing UK
businesses thousands of pounds
a year.
The results come as part of a wider
look from Bupa into how much Brits
really know about the ways dental
health connects with their overall
physical and mental wellbeing. And
the answer is very little, especially
when it comes to mental health. 85%
of respondents did not think mental
health problems have anything to do
with the health of their teeth, tongue
or gums and drilling deeper, only
12% knew it is connected to panic
attacks while just 7% understood
the links to bipolar disorder.
workflows can be problematic for a number
of reasons:
: Manual data entry errors and duplication
of effort across systems
: Lack of real-time communication
channels between departments
: Complex radiology scheduling and realtime
changes cause portering resource
challenges
: Delays in real-time system updates by
staff hinder patient flow and disrupt
hospital operations
How system integration can improve
efficiency
Integrating task management software
with Patient Administration Systems (PAS)
and Radiology Information Systems (RIS)
allows hospital trusts to create data-driven
environments where data flows seamlessly between
departments. This approach improves co-ordination,
minimises administrative workloads, and enhances
the overall patient experience.
Key benefits of integration:
1) Improved workflows: Integrated systems ensure
that moves and domestic activity is seamlessly
co-ordinated across all platforms, minimising
data entry and ensuring clinical staff has access
to up-to-date information.
2) Faster decision making and reduced waiting
times: Real-time updates and instant access to
There’s low public awareness of the
links to serious physical conditions
too, with just over half (53%) of the
population recognising the link to
mouth cancer. Even fewer are aware
of connections to other conditions like
diabetes (25%) or heart illness (14%).
Alongside the research, Bupa took
to the streets of London to ask
passersby how much or little they
know about dental health. You can
watch on LinkedIn, Facebook or
Instagram.
Contact
https://www.bupaglobal.com/en
tec Skills and
IEmployment, a
leading provider of
skills development
and employment
services in Wales,
was recognised
for its commitment
to mental health
on October 9th,
2024, receiving
the Silver Award
for Workplace
Wellbeing at the
Mental Health
& Wellbeing Awards Wales and
the prestigious Quality Mark Gold
Accreditation for Mental Health and
Wellbeing.
Organised by The Ajuda Foundation,
the awards honour individuals
and companies that prioritise the
wellbeing of others. The Ajuda
Foundation is a not-for profit
organisation that promotes positive
mental health and wellbeing support,
providing resources, workshops and
training throughout Wales to support
critical data enable effective decision-making,
reducing patient wait times and improving care
outcomes.
3) Increased compliance and reporting
efficiency: Integrated systems facilitate accurate
data recording and tracking, allowing staff to
generate reports on patient flow and resource
utilisation.
4) Reduced wait times for radiology: Integrated
workflows speed up patient movement in and out
of radiology and other departments.
5) Reduced wait times for movement out of
medical assessment units: Quicker discharge
and bed cleans at ward level free up space to
move patients out of MAU and onto wards.
The future of hospital efficiency
As hospitals continue to embrace digital
transformation, integrating task management
software with PAS and RIS is becoming essential
for enhancing operational efficiency, reducing
costs, and improving patient care. This integration
is not just a technological upgrade but a strategic
investment in building a more efficient and patientcentred
NHS.
For more information about how Synbiotix
can help you reach your targets through
integration with your PAS and RIS systems,
contact us at: sales@synbiotix.com or call:
+44 (0)330 400 4150.
Itec Skills and Employment
secures gold and silver
honours at mental health
awards wales
Itec Director, Gareth
Matthews (left) and Itec
HR Manager, Hannah
Barron (right)
individuals and
groups.
As an employee
owned company,
Itec actively
involves staff in
shaping wellbeing
policies through
surveys and
forums, ensuring
initiatives align with
employee needs.
These awards
highlight Itec’s comprehensive
wellbeing strategy, which includes
support from line managers, an
Employee Assistance Programme
(EAP), menopause support, mental
health training, access to a wellbeing
app and many more. The Quality
Mark Gold Accreditation recognises
organisations that go beyond in
promoting mental health and wellbeing.
Contact
www.itecskills.ac.uk
18
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MEDICAL RECRUITMENT Company of the Month
Medical recruitment for business
and professionals
In this issue of Healthcare Matters, we are pleased to feature Surecall Medical as
our Medical Recruitment Company of the Month
F
ounded in 2004, Surecall Medical has spent
over two decades delivering professional
services backed by a highly skilled
workforce. Specialising in recruitment for the
healthcare, logistics, and warehousing industries,
this feature focuses on the company’s expertise
in the healthcare sector.
Trusted by clients across the NHS, public and private
healthcare, homecare, and complex care sectors
throughout the UK, Surecall Medical is committed to
providing an honest, transparent, and professional
service. By working closely with clients to understand
their unique needs, the company develops tailored
staffing solutions that ensure the highest quality of care.
Its proven solutions are designed to meet the
diverse needs of the healthcare sector, supported
by a highly experienced team that ensures a prompt
and efficient response to client requirements.
Adhering to rigorous quality management standards,
Surecall Medical operates within recognised
accreditations and frameworks, including: Health
Trust Europe, NHS Workforce Alliance – Non-Clinical
Staffing Approved Supplier, Crown Commercial
Service Supplier, Recruitment and Employment
Confederation, Sedex, Association of Labour
Providers, Achilles Network, and Cyber Essentials.
Whether it’s last-minute shift coverage, high-volume
staffing needs, or complex care packages, Surecall
Medical ensures every client receives dedicated
support. Each client benefits from a specialised
team, including an Account Manager, Account
Support, and Payroll Manager, with direct access to
Operations Management and Company Directors.
This comprehensive support structure enables
Surecall Medical to provide a Rapid Response
service, deploying fully qualified staff on-site within
just 90 minutes of receiving a request.
It’s because of this system, that clients trust they are
receiving a highly skilled and compliant workforce.
Every worker undergoes a rigorous vetting process,
including an up-to-date DBS check, proof of identity,
valid training certifications, occupational health
assessments, and verification of their right to work
in the UK.
What’s more, Surecall Medical has invested heavily
in IT and training to ensure that it can provide
its customers with all the insight needed to be
assured that their requirements and KPIs are being
professionally monitored and met.
The healthcare sector is undoubtedly saturated with
recruitment services, but what sets Surecall Medical
apart is its unwavering commitment to honesty,
integrity, and professionalism. Beyond simply filling
vacancies, the company excels in tailoring bespoke
staffing solutions to meet each client’s specific
needs. The team takes great pride in fostering
strong, long-term relationships, ensuring that all
client’s unique requirements are met with speed
and precision.
With an unrivalled track record in the industry,
Surecall Medical consistently delivers fully compliant
staffing solutions that not only meet but exceed
expectations. This dedication to excellence
reinforces its reputation as a trusted partner in
healthcare recruitment.
Surecall Medical provide care packages to some
of the UK’s most complex service users from NHS
Trusts to Mental Health, Care Homes, GP Surgeries,
Vaccinations and Vaccination Programs, Private
Hospitals, Home Care, Treatment Centres, and keep
your eyes peeled for a new package for Patient
Transportation that is coming very soon.
Choosing the right healthcare agency can be
challenging for healthcare professionals, but with
Surecall Medical, you gain more than just job
opportunities – you receive peace of mind. The
company provides comprehensive advice and
ongoing support, empowering you to make informed
career decisions with confidence.
Surecall Medical upholds a fair and transparent
payment approach, ensuring that healthcare
professionals are properly compensated for their
hard work, including overtime and holiday pay.
With its dedicated in-house payroll department,
the company negotiates the best payment terms
on your behalf, guaranteeing accurate and timely
payments – giving you the financial security and
reliability you deserve.
As well as having the freedom to choose the shifts
you want to best fit your lifestyle and routine,
Surecall has a resolute team who are on hand 24/7
to ensure you’re always looked after, whether you’re
having an issue with payment or a client, Surecall
will act on your behalf to make sure you are treated
fairly and with respect. As a recruitment service that
has been in business for over 20 years, Surecall
specialise in maintaining long-term relationships
with its clients that span across the UK, India and
the USA.
If you’re interested in finding out more, please
see below for more information:
0203 910 0570
enquiries@surecallmedical.com
https://surecallmedical.com
https://www.surecallrecruitment.com
HCM IS SPONSORED BY – SEE THEM ON PAGES 10-11 19

MEDICAL TESTING News
Brain Scan Technology takes a major step forward
dvanced MRI scanners
Abeing developed by
University of California
Berkeley will allow doctors
and scientists to see the
brain in greater detail
than ever before which
could lead to groundbreaking
treatments for
brain disorders such as
degenerative diseases,
schizophrenia and
developmental disorders, including autism spectrum
disorders.
Two Scottish companies have been instrumental
in the development of the equipment used in the
NextGen 7T scanner for the university, Wideblue and
MR Coiltech, both based in Glasgow. Wideblue is
Game-changing prostate
cancer test launched in the UK
OptimallyMe’s ground-breaking new at-home ‘Prostate Plus’
test is set to revolutionise early diagnosis of prostate cancer
rostate cancer
Pis the most
common cancer
in men, with more
than 52,000 men
diagnosed every
year on average
– that’s 144 men
every day. Every
45 minutes one
man dies from
prostate cancer
– that’s more
than 12,000 men
every year; and
1 in 8 men will
be diagnosed with prostate cancer in
their lifetime.
OptimallyMe is the UK’s leading
pioneer in developing cutting-edge
scientific health tests with supporting
sophisticated AI analytics. Their new
‘Prostate Plus’ test will enable men to
quickly and accurately test for cancer
in the comfort of their own home, with
a simple finger prick blood test, the
only one on the market that measures
three key biomarkers, unlike others
that only measure one.
he implementation of
Trapid and accurate
medical device and laboratory
equipment testing is provided
by Rigel Medical’s newly
upgraded SafeTest handheld
safety analyser.
Designed for high
performance and accurate
electrical testing to reduce the
risk of electrical device fault,
the improved SafeTest 60+ is
a compact, rugged and reliable safety analyser that
is designed to accommodate the demands of highvolume
testing regimes.
a leading medical device
product consultancy and
MR Coilech is a world
leader in high-density MRI
head coil development.
Results of images
produced by the University
using the scanners have
been published in the
prestigious peer reviewed
journal Nature Methods.
The paper reports that the innovative design of
the RF head coils helps achieve a tenfold better
resolution for functional MRI brain imaging. This
means that scientists can see functional MRI features
at an isotropic resolution of 0.4mm across compared
to the 2-3mm which is achieved by standard MRI.
The scanner can reach this much higher resolution
This new test
measures ‘Total
PSA,’ ‘Free PSA’
and (crucially)
the ratio between
the two. This is
key as the NHS
prostate test,
and other private
versions, just
measure Total
PSA. Anyone with
an elevated Total
PSA is referred
for further testing
including many
for biopsy, which very distressing and
costly to the NHS, and not always
necessary. The most accurate way to
determine further treatment options is
to measure both Free PSA and Total
PSA, and compare the ratio. Testing
this way, especially in the comfort of
your own home, can save unnecessary
anxiety for the patient and costs to
the NHS.
For more information, please visit:
https://optimallyme.com
ptimallyMe’s ground-breaking
Onew ‘DNA Methylation and
Epigenetic Age Test’ technology
is at the forefront of clinical ageing
research, leading the way in the
booming ageing and longevity market.
This exclusive new analytics tool,
comprising a simple home finger-prick
blood test with personalised digital
AI health results dashboard, will be
transformative for anyone keen on
unlocking the secret to optimum
longevity and repairing and slowing
their ageing process.
The test provides comprehensive
insights into an individual’s genetic
makeup, health, and ageing process.
It uses the pioneering Horvaths
Clock methodology GrimAge2 to
Offering an easy-to-use colour
coded user interface, push
button operation and fast
step selection of test routines,
and available in a wide range
of power configurations to
suit local and international
markets, the tester delivers
point-to-point insulation
resistance testing from 100K
– 100MΩ with added patient
applied parts testing.
Featuring an accessible and clear user interface
(UI), which allows the operator to select the required
tests quickly with a single key, the high-performance
by using 128 sensor coils compared to 32 in a
standard MRI scanner. The advanced scanner
records up to 10 times more detail than current 7T
scanners and over 50 times more detail than current
3T scanners commonly used in hospitals world-wide.
Wideblue were responsible for the detailed
mechanical design to fit up to 96 Radio Frequency
(RF) sensor coils into the space normally occupied by
32 RF sensor coils found in standard MRI scanners.
The electronics were designed by MR Coiltech and
the equipment was assembled and tested at MR
Coiltech’s premises at the Queen Elizabeth University
Hospital in Glasgow.
For further information, please visit:
https://www.wide-blue.com
https://www.mr-coiltech.co.uk
First ever DNA test to optimise
longevity and slow ageing now
launched in the UK
provide a clear picture of biological
age versus chronological age; and
unlike other DNA tests on the market,
it identifies completely different
biomarkers not found in any other test
including:
: Metabolic ageing (with HbA1c as a
risk factor)
: Heart Ageing (CRP)
: Lung Ageing (PACKYRS)
: Immune Ageing (Leptin)
: Vascular Ageing (PAI-1)
: Cellular Ageing (ADM)
: ECM Ageing (TIMP-1)
: Kidney Ageing (Cystatin C)
: Brain Ageing (B2M)
: Muscle Ageing (GDF).
For more information, please visit:
https://optimallyme.com
New Rigel SafeTest 60+ analyser for improved high
volume medical device testing
instrument includes an extensive selection of safety
tests for hospital and medical equipment.
The SafeTest 60+ provides basic testing of medical
equipment with applied parts, both patient current
leakage and insulation measurement to ensure
electrical safety of medical beds and chairs,
operating tables, hoists, infusion pumps, CPAPs
(continuous positive airway pressure), centrifuges
and other similar equipment that do not require
patient lead testing.
More at:
https://www.rigelmedical.com
20
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CLEANING & HYGIENE Matters
Lavamac continues its
sustainability drive!
In the past year, Lavamac have
continued to grow our sustainability
project, with focus on rebuilding and
refurbishing existing washing machines
and dryers rather than buying new, not
only contributing to a greener way of life,
but also saving our customers money!
We have recently set up a specialist facility
in St. Neots, near Cambridge, in which
we are going ahead with this specialist
refurbishment programme. This programme
involves purchasing existing machines,
and replacing the parts on them, so that
they are as good as new, whilst retaining
the look and feel that existed before, but
with a massively increased lifespan, and a
warranty on the machines that’s as good as
a warranty on a new machine to go with the
refurbishment too.
Our refurbishment programme in our
specialist facility includes stripping down
the machines, and giving them a checkover,
to see which parts, if any, can be
carried over the refurbishment. Lavamac
will only carry over the highest-quality
parts from the machine from pre to
post refurbishment. The machine then
undergoes an extensive refurbishment, with
almost all the parts being replaced, with the
refurbished machines being given specialist
parts based on the model type.
Recently, the team in St. Neots completed
a refurbishment of 3x SD stacker machines,
with the top half being dryers and the
bottom half dryers, which are pictured.
The refurbishment included a complete
re-wiring of the machines, a change of
approximately 80% of the parts and a
complete re-spray of the machines to get
them looking as good as new. This has
been installed at a local laundry in Chester,
and the machines are looking great!
One of the questions we are asked a lot
about the refurbishment programme is why
we are doing it, rather than buying new
machines. The reasons are many, but a
couple of them are that the refurbishment
process means that the machines that
we are refurbishing cut down on waste.
By using an older machine, and spare
parts, we can ensure that as little of the
old machine goes to waste as possible
– only the parts that are tested as faulty
are replaced. This means that there is less
wastage going to scrap, which cuts down
on our carbon footprint. Another reason
that Lavamac have been pushing the
refurbishment programme forward is the
savings that we can pass onto customers.
A typical refurbished machine can cut
down on price by approximately 40%-50%,
depending on the model of the machine,
saving our customers money!
We recently have been awarded a bronze
award in sustainability by the groundworks
trust, affirming our commitment to the
sustainability industry – however, as much
of a compliment as it is, it does not mean
that the hard work stops there! The next
step on our journey is to hopefully be
awarded the prestigious silver sustainability
award! For this, we need to ensure that
our carbon emissions are being cut down
from our vans, continue our sustainability
and refurbishment programme and to keep
making green decisions within the company!
Contact
+44 (0)151 317 3127
info@laundrytec.com
http://www.lavamac.eu
22
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CLEANING & HYGIENE Matters
Business Awards UK Cleaning
Company of the Year 2024
Total Clean are thrilled to
announce they had won Cleaning
Company of the Year 2024 by
Business Awards UK. Without the
hard work of their tireless staff, this
achievement wouldn’t have been
possible and they would like to take
this moment to thank everyone at the
company for their dedication this year.
What is the Business Award Cleaning
Company of the Year Award?
Business Award UK’s Cleaning
Company of the Year award celebrates
and recognises the excellence of
a cleaning company based on a
number of different factors. Cleaning
companies around the nation, whether
they are residential or commercial, are
recognised for their achievements in:
: Sustainable practices
: Cleaning innovations
: High standards of hygiene
: High standards of customer service
: Excellence in various cleaning
services
: Best green cleaning practices
The Cleaning Company of the Year
award celebrates their company as an
overall success in a range of cleaning
categories, showcasing their dedication
and achievements across the board and
highlighting their commitment to their
clients and the communities they serve.
Total Clean’s cleaning achievements
The Business Awards UK achievement
has been the perfect way to top off an
excellent year of achievements and
Total Clean are proud of everyone in
their company who has helped them to
win this award.
Sustainability values and
achievements
Total Clean pride themselves on their
sustainability practices across a number
of areas in their business, allowing them
to create healthier communities across
the UK and ensuring that each of their
clients benefits from their rigorous
standards and practices.
They have their own range of ecofriendly
cleaning products, Total Defence,
allowing them to reduce chemical
damage and harm to the environment,
their staff and their clients. They also
operate their own fleet of electric vehicles
to reduce carbon emissions and their
offices are solar powered.
Community values and achievements
Total Clean pride themselves on their
customer service and on giving back to
the communities they serve in, helping
clients to grow and flourish, becoming
more successful than ever before.
They achieve this through a range
of charity donations and fundraising
events. One of Total Clean’s strongest
charity partnerships is with St Helena
Hospice, a Colchester based charity
that provides bereavement for families
and support for patients who are facing
incurable illness and are in the last
stages of their life.
The Cleaning Company Award 2024
Their dedication to service delivery,
customer service, innovation and a
range of cleaning practices has earned
them this coveted award and they are
thankful and grateful for the recognition.
Total Clean’s dedication to their
customers is at the centre of everything
they do and they are always striving to
improve these services to help other
clients to grow and become more
successful.
The future of Total Clean’s cleaning
service
As they take this achievement forward
with them into 2025, they boost the
morale of their employees and ensuring
they deliver the same high quality
cleaning services across the board for
all their clients.
There are always new innovations
and new technologies in the cleaning
industry and Total Clean will work
tirelessly through 2025 to ensure they
are always improving their cleaning
services and integrating new methods
and processes so that their clients
continue to receive only the best of the
best in cleaning work.
For more information,
please see below:
0207 935 5088
enquiries@totalclean.co.uk
https://www.totalclean.co.uk
24
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Suspend all COVID-19 mRNA
vaccines due to horrific and
unprecedented side effects
say leading doctors
housands of doctors and
Thealthcare professionals have
signed a petition calling for the
immediate suspension of all
COVID-19 mRNA products because
they are contributing to an alarming
rise in disability in excess deaths.
The online petition, known as the
HOPE Accord makes five calls
for the international community
concerning the COVID mRNA
vaccines that were given emergency
use authorisation, stating that ‘a
growing body of evidence suggests
that they are contributing to an
alarming rise in disability and excess
deaths.’
The petition calls for ‘independent
investigations to be properly resourced
to allow a comprehensive reevaluation
of all COVID-19 products.
There must be a full exploration of
mechanisms of harm to provide insight
into their effect on the human body
both short and long term.’
An open letter written by consultant
cardiologist Dr Aseem Malhotra to
the General Medical Council of the
UK and several other health leaders
also refers to the petition for which
he is a co-founder. They include the
chief medical officer, Sir Chris Whitty,
the Chief scientific adviser to the
British government, Patrick Valance
and the secretary of state for health,
Wes Streeting.
The HOPE Accord can be
viewed and signed at:
www.thehopeaccord.org
n the UK, some
I25,000 people are
thought to have CMT
(Charcot-Marie-Tooth
disease), making it
the most common
inherited neurological
condition. However,
many people are not
aware of CMT, even
within the medical
profession, which can
make everyday living
and early medical
diagnosis more
difficult. In a recent
survey created by
charity CMTUK, of
over 300 respondents living with CMT
in the UK, 70% felt that their GP has
limited knowledge of CMT; 14% have
good knowledge and 14% have no
knowledge. That’s why the charity
CMTUK has made it their mission to
increase awareness of the disease
to the general public and medical
professionals, especially during
October’s CMT Awareness Month.
CMT is an inherited neurological disease
that affects the peripheral nerves. Due
CLINICAL SERVICES Matters
It’s CMT Awareness Month in
October, although 70% feel GPs
have limited knowledge of CMT
(according to a survey)
Simon Bull,
Chief Executive at
CMTUK
to nerve damage, people
with CMT may find that
their muscles, particularly
in their hands, arms, feet
and lower legs, become
weaker over time, and
the sense of feeling can
become dull or numb
in the same areas,
and balance is often
affected. Foot drop is also a common
symptom, where the front part of the
foot can’t be raised due to weakness.
CMT can also result in foot or hand
deformities, which may need to be
corrected with aids (orthotics or hand
splints) and in some cases surgery.
For more information about
CMT and CMTUK, please visit:
https://www.cmt.org.uk/healthprofessionals
HCM IS SPONSORED BY – SEE THEM ON PAGES 10-11 25

NURSING & CARE Matters
Unlocking occupancy growth:
Prioritising the customer experience
for boosting occupancy
By Ali Powell,
CEO and Founder at
Commercial Acceleration
he latest trading performance reveal
significant untapped potential in how
Tlater living and care homes attract and
convert prospective residents.
Presenting later living and care homes effectively is not
just about showcasing services – it’s about creating
emotional connection and trust. Families and potential
residents are making difficult decisions in emotionally
charged situations, which requires a sophisticated
approach to relationship-building and conversion.
Retirement villages and care homes are offering
something no one truly wants or need, making the
challenge even greater. To truly drive sustainable
occupancy growth, communities must focus on
transforming the customer journey – from raising
awareness to handling enquiries and guiding families
through to admissions. Many providers are still
missing key opportunities. Too often, communities
fall short in delivering the basics well, leading to lost
enquiries and missed revenue potential.
Critical areas needing improvement include:
: Generating quality leads: It’s essential to attract
the right audience from the outset through
targeted campaigns, high-value content, and
strategic outreach across multiple channels,
including community out-reach, digital marketing,
partnerships, referral net-works, local events,
print ads, and door drops.
: Empathetic first contact: Enquiries must be
handled with care, expertise, and emotional
sensitivity, recognising the difficult decisions
families and residents face.
: Personalised tours: Show-rounds should go
beyond listing services, highlighting quality of
life benefits such as personalised care plans,
engaging activities, and the warmth of
community life.
: Showcasing the lifestyle: Highlighting the
warm, vibrant community where residents enjoy
meaningful connections, engaging activities, and
a fulfilling lifestyle
: Clear value communication: Families need
transparent, outcome-driven explanations of the
value of care – focusing on dignity, wellbeing,
and peace of mind, not just amenities.
: Consistent post-visit engagement: A large
number of communities do not follow-up
effectively after visits, losing potential residents
and families who may need further reassurance
or time to decide.
Data is king – Tracking the right metrics:
To ensure the customer journey is effective,
businesses need to track key performance metrics,
including:
: Monthly lead generation: Number of leads
that meet predefined criteria indicating genuine
interest or fit.
: Monthly visits: The number of on-site or virtual
tours conducted within the month.
: Monthly admissions: The total number of new
residents admitted each month.
: Lead source performance: Breakdown of leads
by marketing channel (e.g., online ads, social
media, referrals, events) to identify the most
effective sources.
: Average cycle length: The average time from
initial lead generation to a confirmed purchase/
admission.
: Monthly marketing spend: Total amount spent
on marketing each month.
: Website traffic: Total visitors to the website and
engagement rates for the month.
: Social media: Total followers and engagement on
platforms like Facebook, LinkedIn, and Instagram.
The opportunity:
Investing in marketing and relationship-building efforts
is not a luxury – it’s essential. The cost per acquisition is
often minimal compared to the hundreds of thousands
in lifetime revenue generated from new residents. By
focusing on consistency and excellence throughout
the entire customer journey, later living and care homes
can significantly impact both occupancy rates and
short and long-term growth. The data is clear: doing
the fundamentals well is not just good practice – it’s
essential for both immediate results and lasting success.
It’s time for operators to move beyond filling rooms
and start focusing on creating an inspiring customer
journey that builds confidence, trust, and emotional
connection with families.
If you need an expert in this area,
contact Ali at Commercial Acceleration:
ali@comaccel.co.uk
https://comaccel.co.uk/later-living-fill-upfaster
26
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NURSING & CARE News
Care Horizons receives ‘Specialist Care Service of the Year Award’
and ‘Most Innovative Social Care CEO’ in the span of just 1 month
are Horizons have had a fantastic couple of
Cmonths, scooping two incredible awards in the
Southwest, in recognition of their unique services.
Receiving ‘Specialist Care Service of the Year
Award’ is a terrific tribute to their already astounding
accolades. This award made a particular impact
with the recent news of the care sector struggles,
as it proves that Care Horizons are continuing to do
incredible and important work for the local area.
Care Horizons MD Vierka Hiscock was also
awarded ‘Most Innovative Social Care CEO’ for
Gloucestershire. Since her takeover in 2017, she
Where there’s a will:
Colostomy UK set for
funding boost
olostomy UK is set for a funding
Cboost to help safeguard the future
of the charity, after they confirmed that
they have partnered with a specialist
Will-writing service to offer Free Wills
to their supporters.
The charity provides vital information
and support for people living with
stomas nationwide (a stoma is an
opening in the abdomen surgically
created to divert the flow of urine or
faeces into an externally-mounted
bag, in cases where the bowel and/or
bladder are damaged as a result
of disease or trauma).
They have teamed up with one of the
UK’s largest Will writing companies in
the hope that their supporters will take
advantage of the opportunity to draw
up their own personalised Wills for
free, while choosing to leave a legacy
gift to support future generations of
people living with stomas (although
there is no obligation to do so).
The Free Wills service is easy to use,
with Wills made online, from the comfort
Many people know the frustration
of dealing with unreliable care
providers, broken promises and
the constant search for someone
trustworthy to look after their loved
ones. Seeing this need in her own
community, Elmira Khoshrouz set out
to create a solution: Visiting Angels,
a compassionate team dedicated
to delivering care for people in the
comfort of their own homes. Together
with her Registered Manager,
Matthew Hartley, Elmira is driven
to bring positive change to South
Manchester’s home care experience
– one where caregivers are truly
respected and recognised.
has led the business to
industry leading status in
the Southwest of England
with her pioneering and
innovative approach to
the business and care
sector. Vierka is well known
for securing awards in
her sector, proving her
leadership approach is successful. When she
first joined, she implemented an individualised
training plan for each staff member, including QCF
qualification training.
of home,
in just
fifteen
minutes
or less – there is no need to visit a
solicitor, and there are no fees to pay.
Colostomy UK’s Chair, Mandi Laing
(pictured), hopes that this partnership
will raise some much-needed extra
funding and said, “It is no secret that as
times get tighter and more challenging,
charities are struggling to raise funds
which arguably are needed now more
than ever. We have so many fantastic
supporters, and when we heard about
the opportunity to offer them a Free
Wills service, we jumped at the chance
to give them access to this excellent
service, while also giving our funding a
boost via legacy donations, which will
help to ensure that we can adapt and
respond to the needs of future generations
of people living with stomas.”
You can support Colostomy UK
by visiting their website at:
www.colostomyuk.org
After years in hospitality, Elmira
transitioned to a hands-on role at a
local hospital, where she saw first-hand
how her colleagues and friends were
struggling to find reliable, compassionate
care for their families. It soon became
clear to her that there was a gap in the
industry – a need for care that mirrored
the dedication a family member would
offer. It was then that the determination
to make a more significant impact on
the lives of others was born.
Visiting Angels’ ‘carer-centric’
approach sets it apart from other
companies in the in-home care
sector. Carers working for Visiting
olice Care UK,
Pthe leading UK
charity supporting
police harmed during
their service, has
today announced
the appointment of
Renata Gomes as its
new CEO, effective
11th March 2024.
Renata joins from
the Blind Veterans UK Group where
she was the Chief Scientific Officer.
In her early career, Renata was a
Volunteer Metropolitan Police Cadet and
subsequently trained as a forensic and
medical specialist. She brings nearly
a decade of experience in military and
veterans’ health and wellbeing, as well
as expertise in scientific research, health
economics and business management.
Renata’s appointment signals a
new chapter for Police Care UK as
complex mental health needs related
to police trauma are now the biggest
area of the charity’s support, with
one in five of the police workforce
suffering a form of PTSD 1 .
Police Care UK has been trialling
two ground-breaking pilot schemes
Angels feel valued and respected for their
commitment to the industry. Through
both financial rewards and opportunities
for career development, Elmira and the
Visiting Angels team are determined
to address issues surrounding the
industry, which often leaves carers
feeling little-to-no appreciation.
Care Horizons strives itself
on focusing on providing
at home care allowing
their clients to retain their
independence and dignity
for longer. It is unparalleled
when it comes to
transforming people’s lives
for the better.
For more information, please see below:
https://www.carehorizons.co.uk
Police Care UK appoints
Renata Gomes as new CEO
For more information, or to see
how Visiting Angels could help
care for your loved ones, please
visit: www.visiting-angels.co.uk/
manchestersouth or call Elmira,
Matthew and the team on:
0161 612 9308.
for post-traumatic
stress disorder
(PTSD) recovery with
promising results:
: Intensive Trauma
Service: The
UK’s first and only
method of treating
Complex PTSD for
serving personnel
in a residential
environment. The
pilot has a six-month recovery
time and most participants seem
able to return to work with zero
symptoms. Please visit our ITS
Fact Sheet for more details.
: Trauma Impact Prevention
Techniques: Training for those in
service on how to recognise trauma
exposure post-incident and when
to seek additional support.
For 24/7 immediate crisis
assistance police can text
BLUELIGHT to 85258.
For more information, please
visit: www.policecare.org.uk
1) University of Cambridge & Police Care UK
Study – The Job, The Life
A caring pair: Meet the duo bridging the gap for
personalised care in the community
28
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Review - Top Exhibitors
The Occupational Therapy Show
2024: Innovation, insights, and inspiration
under one roof
he 2024 edition of The Occupational
Therapy Show from the 27th-28th November
Twas held at the NEC in Birmingham. It
brought together the whole OT community
under one roof for two action-packed days.
Organised as a dedicated trade show for the
industry, it attracted UK-wide occupational
therapists working in a variety of sectors such as
housing, education, health organisations, social
care, voluntary organisations and independent
practitioners.
The event welcomed thousands of occupational
therapy professionals, who were there to gain expert
insight, witness the latest innovations, and network
with some of the biggest
names in the industry.
With a conference
programme like never
before, the 2024 show
featured an exceptional
lineup of speakers with over
100 CPD-certified hours
on offer spread across six
dedicated theatres, covering
diverse topics relevant to
all levels of practice and
specialisations.
Some of the top speakers included Odeth Richardson
– Chair of Council, Royal College of Occupational
Therapists (RCOT), Simon Fielden – Technical
Director, Rahana Life, Emma Taylor – Occupational
Therapist, The Occupational Therapy Service,
Samantha Shann – President, World Federation of
Occupational Therapists (WFOT), and more.
The Poster Zone awards was a real stand
out moment and celebrated the outstanding
contributions of the occupational therapy community
through research projects and innovation. Samantha
Shann, President of the World Federation of
Occupational Therapists, judged and presented
awards to the winners on both days of the show,
adding prestige and recognition to the occasion.
And, not to forget the prestigious Exhibitor Awards
that highlighted the creativity, engagement, and
innovation of participating companies, setting a high
benchmark for future events.
The programme was extensive and spanned
across a variety of topics from mental health and
paediatrics to technology and clinical practice.
Attendees were left inspired and empowered,
particularly from the on-stand educational
workshops that allowed exhibitors to host hands-on
demonstrations and provide
practical insights into their
cutting-edge solutions.
What’s more, the IRCM
Roadshow also offered key
updates and support on
different aspects of case
management practice for
attendees.
Featuring world-renowned speakers and experts,
the event allowed attendees to explore thousands
of cutting-edge products and services from over
200 leading suppliers and to network with more
than 5,000 Ots. For businesses, the event excelled
in elevating the profile of their services among allied
healthcare professionals.
Some of the clinical streams showcased this year
was Housing, Neurology, Mental Health, Paediatrics,
and Contemporary Practice. We have put together a
list of our Top Exhibitors from the show here:
Jeenie Solutions: Providers of specialised,
respectful care solutions for plus-size patients,
dedicated to supporting healthcare providers with
an emphasis on patient dignity and comprehensive
safety. Its specialised training centre also teaches
professionals about bariatric care and features
realistic hospital and home settings.
Ice Trikes: Makers of the widest range of adult
recumbent trikes available anywhere. Featuring a
range of six different accessible trike models, each
one is uniquely designed for comfort, performance,
accessibility and freedom.
EDGE Services: With more than 25 years’
experience in delivering training, EDGE Services
are one of the leading providers of moving and
handling training in the UK today. All its people and
children handling courses are quality assured and
regulated by RoSPA qualifications as a customised
advanced Level 4 award, endorsed by the Royal
College of Occupational Therapists, certified by the
CPD certification service, and run on a public and
in-house basis across the UK.
Joerns Healthcare: With over 65 years of patient
handling expertise, Joerns provide leading solutions
to help professionals to deliver better care. Offering
an array of patient handling solutions while keeping
care-givers productive and free from injury, Joerns is
at the heart of patient-centred care and innovation.
Celtic Therapy & Rehab Services: Offer a unique
combination of occupational therapist and rehab
engineer skills ensuring that the assessment,
supply and aftercare of wheelchairs and seating
are designed to meet all aspects of an individual’s
lifestyle. Working in partnership with some of the
industry’s leading manufacturers, Celtic Therapy
offers a range of solutions to meet every need,
coupled with a maintenance service for support.
Bruno Lifts: Bruno is a premier manufacturer of
straight and curved stairlifts. Veteran-founded and
family-owned, Bruno crafts Made-in-USA stair lifts,
scooter lifts and platform lifts. Its newest product line,
home elevators, continues the tradition of bringing
easy-to-use mobility solutions to all customers. Bruno
is also well-known for manufacturing the renowned
straight stair lifts, allowing individuals to travel up
and down, indoor and outdoor stairs effortlessly, this
exclusive vertical rail range maximises open space for
friends and family.
The next edition of the Occupational Therapy Show
will return from 26th-27th November 2025 at the
NEC Birmingham.
This is our pick of the best exhibitors from last year’s
event, listed here in alphabetical order: Bruno Lifts,
Celtic Therapy & Rehab Services, EDGE Services,
Ice Trikes, Jeenie Solutions, Joerns Healthcare &
Rollz Mobility. Further details can be found on this
page and the next seven pages.
Contact
https://www.theotshow.com
30
HCM IS SPONSORED BY – SEE THEM ON PAGES 10-11

n the world of healthcare, one truth remains:
when care falls short, patients suffer. Nowhere
Iis this more evident than in the field of plus-size
patient care, where gaps in training, resources,
and practical solutions leave individuals
stranded – literally and figuratively. At Jeenie
Solutions, we refuse to accept this status quo.
We’re not just filling the gaps; we’re tearing
down the barriers that prevent effective,
dignified care.
Review - Top Exhibitors
Breaking Barriers in plus-size care:
How Jeenie Solutions is revolutionising
training, relocations, and patient support
A centre of excellence that’s more than just a
training room
When we built the Jeenie Solutions Centre of
Excellence, we didn’t just want a classroom –
we wanted a revolution in training. Too often,
healthcare training is theoretical, detached from
the real-life complexities of patient care. Our centre
is different. It’s a fully immersive training ground
designed to challenge professionals, shift mindsets,
and prepare carers for the unpredictable realities of
plus-size care.
We’ve replicated the actual
environments where care happens:
confined bedrooms, narrow
staircases, hospital wards,
and even bathrooms, where
moving a patient is not just
about space but about
strategy. Every scenario is
designed to simulate the
difficult situations carers
face every day, equipping
them with the confidence
and expertise to handle them
efficiently. We don’t just train
– we transform. Because when
carers are better prepared, patients
receive better care. It’s that simple.
The harsh reality of patient relocations &
equipment changes
In hospitals and homes across the UK, plus-size
patients often face immense challenges simply due to
planning issues and appropriate resources. Too many
times, patient relocations – whether within a home,
a care facility, or between hospitals – are treated as
an afterthought, leading to delays, discomfort, and
increased risk of injury for both patients and staff.
Jeenie Solutions is tackling this head-on.
Our relocation service isn’t just about moving
patients – it’s about moving them safely,
respectfully, and without unnecessary distress.
Whether it’s transitioning a patient from upstairs
to downstairs or preparing for critical hospital
discharges, we step in where others hesitate. We
assess every factor: the layout of the home, the
equipment required, the patient’s condition, and the
potential risks. Then we act swiftly and efficiently,
ensuring the patient’s dignity remains intact
throughout the process.
When equipment changes are
required, the process must be
carefully managed to avoid
unnecessary disruption. Jeenie
Solutions ensures that patients
are safely relocated while
new equipment is installed or
existing setups are modified.
We take responsibility for
managing the transition,
ensuring that everything is
handled with precision and
professionalism. Every move
is calculated. Every transition is
planned. Because there’s no room for
error when it comes to patient safety.
Training & education: The missing link in
healthcare preparedness
We’ve all seen the statistics: poor manual handling
is one of the leading causes of injury in healthcare.
But beyond the numbers, there’s a deeper issue –
staff are not being equipped with the right training
to handle plus-size patients safely and effectively.
The reality is that a ‘one-size-fits-all’ approach to
moving and handling simply doesn’t work.
That’s why our training isn’t just about technique;
it’s about understanding the full picture. We teach
carers how to assess risks, how to communicate
effectively with patients, and how to use the right
equipment in the right way. Our courses go beyond
basic training – they challenge mindsets, break
down misconceptions, and ensure that carers
leave with not just knowledge, but real, hands-on
experience that they can apply immediately.
The benefits of proper training ripple far beyond the
individual carer. A well-trained workforce reduces
injuries, cuts down hospital readmissions, and,
most importantly, enhances the quality of care for
patients who deserve dignity, safety, and respect.
Investing in training isn’t optional – it’s essential.
And at Jeenie Solutions, we make sure that training
delivers real-world impact.
The bottom line: Care needs to change, and
Jeenie Solutions is leading the way
For too long, plus-size patients have been an
afterthought in healthcare planning. Their needs have
been misunderstood, their care has been inconsistent,
and the burden has fallen on overstretched and undertrained
staff. That cycle ends now. Jeenie Solutions is
not just a service provider; we are a force for change.
Whether it’s through our Centre of Excellence, our
relocation expertise, or our commitment to highquality
training, we are setting a new standard in
plus-size patient care.
The question isn’t whether the industry can afford
to invest in better solutions – the question is, can
we afford not to?
The time for change is now. And Jeenie Solutions is
ready to lead it.
Our services include:
: Patient relocations & evacuations
: Bed swap – patient transfers
: Bariatric study days and workshops
: Bespoke training sessions
: Equipment play days
: Risk assessments
: Evacuation Plans
: Bariatric training
: Centre of Excellence hire
: Scenario-Based Problem-Solving & Simulation
: Home Environment Risk Assessment &
Equipment Planning
For more information, please see below:
01904 375123
info@jeenie.uk
https://jeenie.uk
HCM IS SPONSORED BY – SEE THEM ON PAGES 10-11 31

hile cycling can be a wonderful
Waspect of healthier living, there
are many for whom it is, sadly, too
physically challenging.
For those people, an ICE Trike
could be the answer. The laidback
recumbent design, with its
comfortable and incredibly stable
seating position, distributes the
rider’s weight, reducing pressure on
the back, wrists and shoulders. This
makes it a fantastic cycling option
for many people. Trikes are most
comfortable way to cycle.
Falmouth-based ICE Trikes makes six
models of recumbent bike, ensuring a
ride that is super stable. This provides
a low-impact cardiovascular workout
The Oxford Up is an
active manual stand aid,
supporting assisted standing,
seated transfers, and patient
rehabilitation. Suitable for
clients who require some
assistance when standing
but are able to participate
and contribute effort to the
process, the Up can also
be deployed as a useful
rehabilitation aid.
Review - Top Exhibitors
ICE Trikes: Accessible and
comfortable cycling for all
The Oxford Up
to improve heart health, build
muscle strength and increase
endurance – engaging the
legs and core muscles while
being gentler on knees and
hips. Trikes are ideal for those
with balance or mobility
issues or for rehabilitation
following a stroke or injury.
From sporty performance
racing trikes to comfortable
electrically assisted touring
models and even off-road
options, ICE Trikes are great
for all levels of rider. They
have models with powerful
easy to use electric assist motors and
even fully automatic gearing options
for people who are not experienced
cyclists.
One of their riders Maria Leijerstam
even achieved two Guinness world
records as the first person to cycle to
the South Pole on an ICE Trike – now
that’s something to aim for.
Visit: www.icetrikes.co to find
out more and discover a dealer
or location near you where you
can try an ICE Trike for yourself.
Follow them @icetrikes on
social media or email:
sales@icetrikes.co.
EDGE Services
DGE Services
Eare one of the
leading providers
of manual
handling training
in the UK today.
We will train you to deliver moving
and handling, dementia care and
challenging behaviour courses to
your colleagues, providing you
with the resources, techniques and
skills to make a real difference to
the health and safety of both your
colleagues and your clients.
What makes us exceptional?
: Healthcare professionals: All
EDGE Services Trainers are
nurses, occupational therapists
or physiotherapists and experts in
this field.
: Fully accredited: Our People
and Children Handling and
Risk Assessment Key Trainer’s
Certificate courses are accredited
by RoSPA Qualifications, as
customised awards, at Advanced
Level 4. They are RCOT Approved
Learning Awards, certified by the
CPD Certification Service and are
aligned to the Skills for Health
Core Skills Training Framework.
: Compliance with professional
training standards: All EDGE
Manual Handling Key Trainer
events comply with The National
Back Exchange Training
Standards plus the All Wales NHS
and Scottish Manual Handling
Passport Schemes.
: Invaluable training resources:
A comprehensive course textbook,
documentation to assist and
support in onward training delivery,
including: course agendas,
handouts, PowerPoint and six
modules of practical skills videos.
: On-line resource library: Our
training is supported by an
extensive and informative on-line
resources library offering training
tips and tools to develop and
enhance onward training.
: Manual handling e-learning
modules: We offer dynamic and
user-friendly e-learning modules
designed for front-line staff use.
: Post training support:
Recognising that many queries
from delegates happen after the
training event we are on hand to
discuss any questions.
Get £50 discount when you use
code HCM25.
Contact
01904 677853
enquiries@edgeservices.co.uk
www.edgeservices.co.uk
With a safe working load rating
of 200kg (31st), the Up quickly
and conveniently disassembles
into three separate
components, significantly
easing storage and onward
transportation, making it truly
portable. Reassembly takes
a matter of seconds, and its
ready for use again.
An over-sized multi-point push handle
eases manoeuvrability for the caregiver,
and the foot push pad provides a means
of generating forward momentum when
moving a patient. Optimum positioning
of the swing-away seat pads and knee
support help ensure comfort for the
patient. Adjustable leg opening allows
closer access around furniture, promoting
improved patient positioning and general
ease of use.
Where additional seated support is
required, the Oxford Deluxe Standing sling
(With Clips) is fully compatible with the
Up and available in three standard sizes:
small, medium, and large.
The Oxford Up is available to
order now with a standard 5 year
warranty for peace of mind. For
more information including technical
specifications, please contact our
customer service team on:
0344 811 1158, send an email to:
info@joerns.co.uk, or visit our
website at: www.joerns.co.uk
If you would like to find out who
your local authorised Oxford
dealership is, you can find out here:
https://joerns.co.uk/find-a-dealer
32
HCM IS SPONSORED BY – SEE THEM ON PAGES 10-11

Review - Top Exhibitors
Bruno Stairlifts:
Empowering mobility in the UK
or many individuals, stairs can be a
significant obstacle in their homes. Whether
Fdue to age, injury, or disability, the ability
to move freely between floors is essential for
maintaining independence and quality of life.
Bruno Stairlifts, a leader in the mobility industry,
offers a practical solution that allows individuals
across the UK to regain their freedom and safety
at home.
Bruno stairlifts give people with mobility challenges
an effortless alternative to stairs, allowing them to
maintain their independence. With a reputation for
providing reliable, high-quality, user-friendly stairlifts,
Bruno offers multiple stairlift models, for indoor and
outdoor staircases, with varying lift capacities and
options to meet individual needs.
Tailored solutions for every home
Indoor straight stairlifts: Bruno’s dependable Elan
is its most popular indoor stairlift and features a 21
st (135kg) lift capacity, and the Bruno Elite offers
next-level adjustable comfort and a 30 st (190kg).
weight capacity.
Both the Elan and Elite use a unique, vertical rail
that allows the stairlift to be installed close to the
wall and maximise open space on the stairs. In
addition, the covered gear rack gives a clean, sleek
appearance and eliminates exposure to grease.
Indoor curved stairlifts: As the only stairlift
manufacturer who handcrafts their bespoke rails,
Bruno Elite curved stairlifts are unmatched in their
precise fit and graceful appearance. The handmade
vertical rail provides a solid foundation and
space-saving design. The 30 st (190kg) lift is highly
customisable – with adjustable seat height and
space between the armrests – to ensure individual
comfort.
Multiple power options are available for Bruno
indoor straight stairlifts, including power swivel seat,
power footrest, and manual and folding rails.
Bruno straight indoor stairlifts come with a Limited
Lifetime Warranty.
Outdoor stairlifts: Bruno’s Elite outdoor stairlifts are
available in straight and curved models and offer 30
st (190kg). lifting capacities and weather resistant
materials, including marine-grade vinyl seat, and
a lightweight cover. All Bruno outdoor stairlifts are
performance tested from -18 o C to 52 o C to ensure
all-weather dependability.
Bruno outdoor stairlifts offer a standard 5-year
Limited Warranty.
Easy, safe operation
Operating a Bruno stairlift is easy. The rider simply
takes a seat, clips the seat belt and pushing the
armrest control to move the lift. At the top landing,
standard Bruno stairlifts swivel up to 90 degrees and
lock in place for safe exit away from the stairs. In
addition, all Bruno stairlifts feature obstruction safety
technology and seat positioning belts for added
safety. Because Bruno stairlifts are battery operated,
they are also to make multiple trips even in a power
outage.
Exceptional customer support
Bruno’s commitment to customer satisfaction
extends beyond the sale. Bruno’s factory-trained
dealers, available across the UK offer professional,
caring sales, installation and after-sale service.
Peace of mind
With their commitment to stairlift quality, safety, and
user satisfaction, Bruno empowers individuals to live
independently and with dignity. Whether navigating
a straight or curved staircase, indoors or outdoors,
Bruno has a solution!
Conclusion
As the UK’s population ages, the need for practical,
reliable mobility solutions like Bruno Stairlifts has
never been more critical. With their commitment
to quality, safety, and user satisfaction, Bruno
continues to empower individuals across the country
to live independently and with dignity. Whether
navigating a straight or curved staircase, indoor
or outdoor, Bruno’s range of stairlifts ensures that
everyone can enjoy the freedom and safety of their
own home.
For those seeking a trusted mobility solution, Bruno
Stairlifts stands as a leader in the industry, offering
reliable and innovative products that help individuals
maintain their independence and mobility at home.
Contact us today or visit our website to find
out more:
0151 559 0732
ian.oneill@bruno.com
www.bruno.com/uk/stair-lifts
HCM IS SPONSORED BY – SEE THEM ON PAGES 10-11 35

Review - Top Exhibitors
Celtic Therapy & Rehab Services: Bespoke
wheelchair & seating solutions
Who are we?
e are a team of highly trained Health
WProfessionals based in South Wales with over
35 years’ experience of providing wheelchairs and
seating in NHS, Private and Charitable sectors.
We are also highly skilled at providing clinical
education and training to Therapists, Suppliers,
Case Managers and Wheelchair users.
What we do?
Our mission is simple. We want to improve the lives
of both children and adults who use wheelchair and
seating equipment. We will assess, supply and maintain
wheelchair and seating products which will optimise the
individuals comfort, function and independence.
As Health Professionals, we will provide
unbiased, independent clinical assessments and
recommendations which identify the user need
and equipment solutions.
We work with Wheelchair users, Occupational
Therapists, Physiotherapists, Health Professionals
and Case Managers across the following settings:
: NHS Wheelchair Services
: Manufacturers
: Charities
Why choose Celtic Therapy & Rehab Services?
Our unique combination of Occupational Therapist
and Rehab Engineer skills ensures that the
assessment, supply and aftercare of your
wheelchair and seating are designed to
meet all aspects of your lifestyle.
We have teamed up with the industry’s best
manufacturers to ensure that we can offer a range
of solutions to meet your every need and the
maintenance support to ensure it keeps working
as it should.
Who are we?
Matthew Eveleigh is a highly trained and wellexperienced
Occupational Therapist with 20 years
experience of wheelchair & seating as a Clinical
Specialist OT in the NHS, retail and manufacturing
sectors.
Matt has worked in both acute and rehabilitation
medicine before specialising in Wheelchair and
Seating as a Senior Wheelchair Therapist in Cardiff
& Vale NHS Trust. He later progressed to Clinical
Specialist OT at the Special Seating Service in
Morriston Hospital in Swansea which provided
seating and mobility equipment for both children
and adults with complex disabilities.
Dean Williams is a highly skilled and experienced
Rehabilitation Engineer with 18 years’ experience as
a registered Clinical Technologist in the NHS, retail
and charity sectors of wheelchairs, mobility & seating.
Dean originally worked in Wheelchairs and Seating
as a Rehabilitation Engineer at Morriston hospital
in Swansea, specialising in specialist seating,
wheelchair manufacture and production. He later
progressed to Senior Rehabilitation Engineer
working closely with Matt at the Special in Swansea,
assessing for and prescribing seating and mobility
equipment for both children and adults with
complex disabilities.
For more information, please see below:
01554 229725
info@celtictherapyandrehab.co.uk
www.celtictherapyandrehab.co.uk
WHEELCHAIR
ASSESSMENT & SUPPLY
IN CARDIFF, SWANSEA,
WALES & IN THE UK
We are a team of highly trained Occupational
Therapists and Rehabilitation Engineers based
in South Wales with over 35 years’ experience
of providing wheelchairs and seating in NHS,
Private and Charitable sectors. We are also highly
skilled at providing clinical education and training
to Therapists, Suppliers, Case Managers and
Wheelchair users.
Did your last wheelchair or seating equipment not
really meet your needs?
Were you assessed by an experienced Health
Professional? Was it a complicated process?
Getting the right wheelchair or seating for you requires the correct
assessment of your needs and determining the correct product
features.
Our unique combination of Occupational Therapist and Rehab
Engineer skills ensures that the assessment, supply and aftercare
of your wheelchair and seating are designed to meet all aspects of
your lifestyle.
Please visit www.celtictherapyandrehab.co.uk
01556 229725 | info@celtictherapyandrehab.co.uk
36
HCM IS SPONSORED BY – SEE THEM ON PAGES 10-11

Rollz Motion Electric wins
BHTA’s Product of the Year
he Rollz rollator
Trange combines
Dutch expertise
in ergonomics
with cutting-edge
mobility innovation,
enhancing
independence and
enjoyment in daily
life. Designed for
versatility, each
product adapts
to users’ unique
needs.
One notable model includes the Rollz
Motion Electric, a dynamic 3-in-1
rollator, transport chair, and electric
wheelchair that supports users
through different stages of mobility.
Designed for individuals who do not
need the use of a ‘full time’ powered
wheelchair and want to stay active yet
supported, it can reach a maximum
speed of 6km/h, covers a 15km
distance on a full charge, and features
a frame that is effortlessly foldable,
making transportation easy.
The Rollz Motion Electric was
recently awarded Product of the
Year 2024 by the British Healthcare
Trades Association that stated, “The
Rollz Motion Electric revolutionises
mobility aids by merging the
functionality of a rollator, transport
chair and electric wheelchair. This
fulfils a crucial gap in the market
for individuals with varying mobility
needs.”
With innovation at its core, Rollz
empowers users to stay active while
enjoying maximum comfort and
adaptability.
Rollz Mobility UK Ltd is the exclusive
distributor in the UK for all Rollz
rollators. The company aims to
support the independent lives of those
who want to continue being active,
even when their mobility is not what is
used to be.
Get in touch with the Rollz team
at the details below, for more
information on the range:
0333 207 2080
info@rollz.com
https://www.rollzmobility.co.uk
New generation Toto
Cradle launched
rontier Medical
FGroup are proud
to announce the
arrival of Toto Cradle,
an extension to our
automated lateral
turning system. The Toto
Cradle addresses the
issue of manual turning
as part of a pressure
area care plan.
The Toto Cradle Platform
is the next generation of the Toto
Lateral Turning System, which has
been used in hospitals and healthcare
settings since it launched in 2008.
Toto is an automatic lateral turning
system designed to assist with patient
turning. With a powered control unit
and a turning platform fitted beneath a
patient’s mattress, Toto automatically
turns patients at user-defined intervals,
relieving pressure over their most
vulnerable areas.
Toto Cradle Platform has been
specifically designed with the cradle
support system, which reduces the risk
of patient migration across the support
surface while providing lateral turning.
Healthcare providers are required to
turn patients frequently to reduce the
risk of pressure ulcers but there are
a range of challenges
when turning manually
including resourcing, risk
to patients and staff as
well as lack of dignity
for the patient. Manual
turning on a 24-hour
cycle can interrupt
sleep patterns and be
generally disruptive for
patients and carers.
We recently showcased
the product at the Occupational
Therapy (OT) Show and exhibition
at the NEC in Birmingham, where
the feedback from healthcare
professionals was overwhelmingly
positive, with many commenting that
they could see the benefits of the product
in both hospital and care home settings.
The Toto Cradle Platform differs
from the original Toto Lateral Turning
System by providing a dual tilt to
enhance patient comfort and support,
effectively cradling the patient while
providing consistent, prescribed
lateral turning intervals.
More information about the Toto
Cradle Platform can be found
at: https://frontier-group.co.uk/
product/toto-cradle
For occupational therapists
seeking to enhance their
practice through sensory room
solutions, Rompa are at the
forefront of providing life-changing
spaces. With our expertise in
manufacturing and installing
sensory room equipment, Rompa
offers a plethora of stimulating and
calming resources for occupational
therapists aiming to optimise their
clients’ sensory experiences and
assist in their role.
Occupational therapists
recognise the profound impact
sensory rooms can have on
individuals with diverse needs,
from those with sensory
processing disorders to those
undergoing rehabilitation.
Rompa’s comprehensive range
of products, from our in-house
manufactured tactile panels to
interactive projectors, presents
OTs with a wealth of tools to
tailor sensory environments to
meet specific therapeutic goals.
Review - Top Exhibitors
The iDry body dryer
he iDry body dryer is a device
Tthat uses innovative technology
to dry you before you leave the
shower. By generating a warm
and gentle flow of air, the dryer
increases the rate of water
evaporation from the skin, ensuring
that the whole body is evenly dried
in as little as two minutes.
The iDry body dryer gives its users
increased self-sufficiency, allowing
them to stay at home for longer
as well as reducing demands on
carers. The body dryer is also
extremely economical to use, and
more hygienic than towel drying.
The first body dryer was invented
by our founder in 1991, but
remains largely unknown to the
public. As a company, we are on a
mission to change that as we know
just how beneficial this technology
can be.
When we ask people in care what
is important to them, we find that
independence and dignity are
very often cited as being vital for a
feeling of self-worth and being able
to live a more productive life. By
enabling people to dry themselves
autonomously, the iDry body dryer
has great capacity to improve the
lives of people usually reliant on care.
Please contact
0800 933 0020
hello@idry.me
https://idry.me
Our commitment to innovation
ensures that occupational
therapists have access to
technology and bespoke sensory
spaces that evolve clinical practices
and client needs. By collaborating
with us, occupational therapists
can unlock new possibilities for
sensory interventions – fostering
engagement, relaxation, and skill
development in their clients.
As the demand for sensorybased
interventions continues
to grow within occupational
therapy practice, we stand as
a reliable partner, equipping
occupational therapists with
the resources needed to create
enriching sensory experiences
that promote well-being and
participation for all individuals.
Please contact
01246 211777
sales@rompa.com
www.rompa.com
HCM IS SPONSORED BY – SEE THEM ON PAGES 10-11 37

AI FOR HEALTHCARE News
LaennecAI
secures funding
to revolutionise
healthcare
Creatives shun AI as cheating,
says new research from Designit
reatives are continuing to play it safe when it
Ccomes to using AI and avoiding it in the belief
that it’s a ‘creative cheat,’ according to new research
from Designit, the Wipro-owned global experience
innovation consultancy.
aennecAI, a pioneering medical AI company
Lbased in Cardiff, announces the successful
completion of its pre-seed funding round. The
company has secured investment from SFC Capital
and OVC Ventures, along with grant funding from
the Welsh Government, Innovate UK, and the
National Institute for Health Research (NIHR). This
combined support will accelerate the development
of LaennecAI’s software that turns every
smartphone into an advanced digital stethoscope,
aiming to bring healthcare closer to patients and
usher in a new era of self-care.
Innovative technology driving accessible healthcare
LaennecAI is harnessing cutting-edge technology
to revolutionise healthcare. By integrating
advanced algorithms into a user-friendly digital
stethoscope, the company empowers patients to
monitor chronic respiratory and heart conditions
from home. This innovation not only makes
healthcare more accessible but also represents a
significant step towards the future of medical care.
Empowering patients through technology and
remote monitoring
The digital stethoscope enables individuals to
detect and interpret abnormal respiratory and
cardiac sounds with clinical-level accuracy.
Patients are guided by intelligent software and
are remotely monitored by clinicians, ensuring
professional oversight and timely medical
intervention when necessary. This synergy of
technology and telemedicine bridges the gap
between patients and healthcare providers,
promoting proactive self-care and reducing the
reliance on in-person visits.
Please visit: www.laennec.ai
For more information, please visit:
www.sfccapital.com
Discover more at: www.ovcventures.com
LIVER, the world’s first
Oand only specialist in
designing, building, and
running bespoke in-house
agencies and marketing
ecosystems for brands, has
launched a new generative
AI tool, Slipstream. The tool
enables clients to build more
effective, complete creative
briefs and elicit better results
from their agency partner.
Some 84% of creatives see AI as merely a helpful
assistant, and a significant minority believe strongly
that using AI as part of the creative process amounts
to cheating.
The findings come from a Designit poll that
canvassed 1,200 creatives, including leading
industrial, product and UX designers, on their
feelings about using AI as part of their creative
processes.
Qualitative feedback included one respondent
likening AI to ‘an enthusiastic junior prospect
with exceptional math skills.’ Another respondent
commented that the use of AI was inevitable but
likely to be abused in the creative sector in the same
way ‘as steroids are to the fitness industry.’
he Workshop Press
TCompany, a pioneer in the
field of workshop machinery,
is thrilled to announce
its ground-breaking
approach to workshop
press customisation using advanced Artificial
Intelligence (AI) technology. This innovative strategy
underscores The Workshop Press Company’s
commitment to delivering precision-engineered,
bespoke solutions that meet the unique needs of
each customer.
By integrating AI into the customisation process,
The Workshop Press Company can now offer an
unprecedented level of precision and efficiency in
designing and manufacturing workshop presses.
This AI-driven approach enables the creation of
It then restructures the
brief into a templated
format and interrogates
it against what OLIVER
already knows about the
client and its priorities
and business objectives
– anything from the need
to focus on sustainability
or DEI to the brand’s tone
of voice and distinctive
brand assets.
The poll findings from practising creatives chimes
with those from a smaller student survey carried
out as part of Designit’s recent AI residency at the
School of Visual Arts which revealed that future
designers see a reliance on AI as cheating.
Please visit:
www.designit.com
The Workshop Press Company leads
the industry with AI-driven customisation
in Workshop Presses
presses that are not only
tailored to specific tasks but
also optimised for maximum
performance and longevity.
The AI algorithms employed
by The Workshop Press Company analyse a
wealth of data, including material properties, usage
patterns, and design preferences, to recommend
optimisations that enhance the functionality and
durability of each press. This process results in
machinery that is not only custom-built but also
intelligently adapted to deliver optimal results.
For more information about The Workshop
Press Company, please visit:
https://www.workshoppress.co.uk
OLIVER revolutionises client briefs with Slipstream AI Tool
This is part of a larger goal to reduce the endto-end
effort expended from brief through client
acceptance by a staggering 50%.
Slipstream takes the initial brief – whether a formal
document or a hurried email – and first validates
that it contains all the key components necessary,
such as budgets, timings, target audiences and
objectives. The client can then liaise directly with
the tool to fill in any gaps.
Because OLIVER’s unique ‘walled garden’ securely
holds a vast bank of previous client briefs,
Slipstream can analyse if assets or details can be
reused from similar, historical submissions, while
also enabling OLIVER’s experts to ‘score’ each new
brief so that the tool can learn over time what good
briefs look like. Separately, it provides insight and
guidance to the account teams, and in the future,
will even help estimate and plan the work based on
historical data.
Contact
https://www.oliver.agency
38
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