Top Companies In Travel and Hospitality - 2023 (1)

www.thetycoonmedia.com
Preserving Tradition
and Innovation
Darius Anderson's
Journey with Wing
& Barrel Ranch
Titan Hospitality
Group
A Beacon of
Excellence in
Hospitality
Travel
Hospitality
Revolutionizing Student Accommodation with Innovative
Strategies To Deliver A Stellar Experience is our passion.

Editor’s Note

Top Companies in Travel
and Hospitality - 2023
Welcome to a special edi on of The Tycoon
Magazine, where we set our sights on the
vibrant and ever-evolving world of travel
and hospitality. In this issue, we proudly present "Top
Companies in Travel and Hospitality for 2023,"
recognizing the key players who are shaping the
future of an industry that thrives on wanderlust and
hospitality.
The travel and hospitality sector is more than just a
business; it's about crea ng memorable experiences,
fostering connec ons, and enriching lives. It's an
industry that transforms dream vaca ons into reality,
caters to the discerning needs of travelers, and
propels economic growth in des na ons around the
globe. In this mul faceted landscape, the companies
we celebrate today are those that have consistently
raised the bar in terms of service quality, innova on,
and commitment to customer sa sfac on.
Our editorial team has conducted comprehensive
research to iden fy the companies that have le an
indelible mark on the travel and hospitality industry
in 2023. These are enterprises that have gone above
and beyond in redefining the travel experience,
challenging norms, and embracing the ever-changing
dynamics of this sector.
These top companies are not just market leaders, but
they are also problem-solvers. They have adeptly
navigated through the unique challenges posed by a
global pandemic, harnessed the poten al of
technology to enhance guest experiences, and
championed sustainability and responsible tourism
prac ces. From offering personalized, immersive
travel experiences to se ng new benchmarks in
safety and hygiene standards, these companies have
displayed unwavering dedica on to the well-being
and sa sfac on of their guests.
As you delve into the pages of this magazine, you will
gain insight into the journeys, challenges, and
triumphs of these top companies. Their stories serve
as a testament to the industry's resilience and its
relentless pursuit of excellence. They remind us that
the travel and hospitality sector is not just about
booking flights or hotels, but it's about cra ing
unforge able memories and providing impeccable
service.
We invite you to immerse yourself in these stories of
innova on, transforma on, and impact. The travel
and hospitality industry is constantly evolving, and
these top companies are the vanguards of this
transforma on, crea ng experiences that transcend
boundaries and cultures.
We hope you find this issue enlightening and inspiring
as we celebrate "Top Companies in Travel and
Hospitality for 2023." Whether you're a passionate
traveler or an industry insider, we believe you will be
cap vated by the dedica on and innova on
showcased in the following pages.
Happy Reading!
Kevin Wiiams
Kevin Williams

C o v e r S t o r y
08
Revolutionizing Student Accommodation with Innovative
Strategies To Deliver A Stellar Experience is our passion.

C O N T E N T S
16
Preserving Tradition and Innovation
Darius Anderson's Journey
with Wing & Barrel Ranch
26
Titan Hospitality Group
A Beacon of Excellence
in Hospitality
34
Toni Jacaruso
Transforming
Hotel Sales
22
A Journey Through Time
The Rich History of the
Travel and Hospitality Industry

Travel
Hospitality
LISTINGS ORGANIZATION DESCRIPTION
Asim Ertuk
Londonist DMC
Londonist DMC is a student accommoda on agency located
in Central London. Provides their clients with both shortterm
and long-term accommoda on, from 2 weeks up to 51
weeks.
Darius Anderson
Wing &
Barrel Ranch
Nestled in the heart of Sonoma, California, Wing & Barrel
Ranch is the ul mate private spor ng club. Offering
various outdoor ac vi es including hun ng, fishing, and
shoo ng.
James King
Titan Hospitality
Group
Established in 2012 and headquartered in Annapolis,
Maryland, Titan Hospitality Group has swi ly become a
hallmark of quality in the hospitality industry. The
company boasts a por olio of seven remarkable
restaurants spanning the DC and Bal more Metropolitan
Region, each offering a unique dining experience.
Toni Jacaruso
Jacaruso
Enterprises Inc.
Jacaruso Enterprises Inc. is pioneering in the category of
remote hotel sales support services. Offering services
such as sales training, lead genera on, marke ng and
revenue recovery.

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Revolutionizing Student Accommodation with Innovative
Strategies To Deliver A Stellar Experience is our passion.
The pandemic has significantly affected the
hospitality industry, leading to rapid adjustments in
health and safety protocols, social distancing
measures, and increased emphasis on hygiene to ensure
guest well-being. The industry also experienced revenue
losses and workforce reductions. Navigating the changing
customer demands and the evolving landscape poses further
challenges.
Despite these obstacles, there has been an unprecedented
demand for Purpose-Built Student Accommodation (PBSA)
rooms. The pandemic has reshaped the student
accommodation landscape, with students now seeking more
secure and dependable options. Cost of PBSA rooms is
inclusive of all bills, making them an attractive choice for
students, especially due to rising energy costs.
Londonist DMC's dedication to offering students a smooth
and secure experience has gained even greater significance
in this context. The agency's innovative strategies, like
dynamic pricing, student portal, and comprehensive
services, have contributed to its resilience in these trying
times. Moreover, its thoughtful gestures, such as providing
a welcome pack with essential items, have played a crucial
role in creating a homely atmosphere for the students while
they are away from home.
Jason Vego,
Co-Founder
8

9

purpose are found by venturing beyond one's comfort zone,
gaining self- awareness, and fearlessly embracing
challenges and risks. His unwavering determination and
creative mindset have led him to become an innovator and a
risk-taker, qualities that have played a crucial role in his
entrepreneurial pursuits. As a result, Asim's entrepreneurial
journey began with a Pedicab transportation business before
finding success at the Financial Times. He is inspired by the
words of Winston Churchill, which goes thus: "success is
the ability to move from one failure to another without loss
of enthusiasm."
His brainchild, Londonist DMC, is a highly successful
student accommodation agency. It offers flexible stay
options for students ranging from 2 weeks to 51 weeks.
With a global team operating from offices in London,
Istanbul, and China, Londonist DMC provides over 2000
rooms in 50 prime locations across Zones 1, 2, and 3 in
London.
“As the industry continues to recover and adapt to the
changing landscape, Londonist DMC's focus on customer
well-being and innovative strategies positions it to thrive in
the evolving hospitality sector. The agency's dedication to
providing flexible booking options, comprehensive student
support services, and a wide range of experiences through
partnerships demonstrates its commitment to meeting the
market's changing demands and delivering exceptional
service to its student community,” says Asim Erturk,
Managing Director, Owner & Founder of Londonist
DMC.
Asim Erturk is an accomplished entrepreneur and the
visionary founder behind the success of Londonist DMC,
Londonist Investments, and Uninist. His journey to success
began when he arrived in London as an international
student on the final day of Wimbledon in 2006, with just
£200 in his pocket. He believes that genuine happiness and
Asim founded Londonist DMC based on his experiences as
an international student in the UK. He noticed a lack of
specialized accommodation agencies for students and
decided to create a comprehensive solution. His vision was
to provide seamless support to students, starting from
airport transfers to essential services, making the process of
settling into accommodation hassle-free. The student
accommodation agency also identified opportunities in the
language schools and short-term flexible rentals market.
Through customer-oriented service and engaging content,
Londonist DMC became a preferred choice for international
students looking for accommodation in London.
Today, Londonist DMC, under Asim's guidance, has
garnered widespread recognition and awards for its
outstanding service and valuable contributions to the
education and travel sectors. His leadership and dedication
to the industry have been consistently acknowledged with
nominations and awards since the agency's establishment in
2013.
As the Managing Director, Asim has led Londonist DMC to
phenomenal growth, achieving a 150% increase in total
capacity in a short time. The agency's success is attributed
to its dedication to making students feel at home away from
home, offering exceptional facilities such as gyms, cinemas,
10

computer labs, and various social and
study spaces.
Primal Challenges And Roadblocks
During the initial phase of establishing
Londonist DMC, Asim encountered
several primal challenges and
roadblocks. Establishing a strong
presence in the fiercely competitive
student accommodation market was
one of the major obstacles. London has
a wide range of accommodation
options, so standing out and offering
students something special was
essential. Next was establishing a
trustworthy network of landlords,
PBSA suppliers, and property owners'
eager to engage with Londonist DMC.
It took substantial work and
negotiation skills to build mutually
beneficial connections, allowing the
agency to provide high-quality
accommodation options to student
clients.
Asim faced various challenges, but his
motivation was fueled by his
determination to address market gaps
and difficulties experienced by
international students. He saw an
opportunity in the short-term rental
sector, particularly the demand for
safe, secure, and all-inclusive
accommodation with on-site facilities.
With a strong vision to prioritize
students' well-being, build beneficial
partnerships, and drive growth, the
visionary leader developed innovative
and forward-thinking strategies to
achieve his goals.
As a result, Asim introduced multiple
marketing initiatives centered on
students' well- being. He is one of the
industry's pioneers in adopting VR
experiences for room viewing. This
made it possible for students to tour
residences from the comfort of their
own homes, which resulted in an
astonishing 1200 bookings. The
agency's dedication to catering to
students' wants and interests was made
clear by the VR option, which gave
customers more control over their
booking experience.
Standing Out from Crowds
Londonist DMC stands out in the
student accommodation market due to
its focus on flexible booking options
for short-term stays as little as two
weeks, catering to students' evolving
needs. The agency goes beyond
accommodation provision by offering
11

comprehensive services such as airport
pickup, cleaning, insurance, and more.
Its platform serves as a hub for
students to access local events,
shopping discounts, and sightseeing
vouchers, enhancing their London
experience.
Londonist DMC aims to make the
process of finding student
accommodation easier by removing the
requirement for a guarantor and
providing adaptable payment choices.
The agency recognizes the difficulties
students face in managing
accommodation expenses, so it offers
the option to pay rent in installments or
select a payment plan that suits their
financial circumstances.Asim and the
Londonist team have introduced
several innovations to the market. They
introduced dynamic pricing to optimize
pricing through automated strategies.
This data-driven strategy determines
the appropriate accommodation price
points, improving efficiency and
convenience for partners and students.
The agent portal is an innovative
platform that contains a wide range of
agents, making communication and
collaboration with partners more
efficient. On the other hand, the student
portal integrates with event discovery
programs, enabling students to
discover local events and experiences
easily. It also provides convenient
access to check-in, check-out times,
and invoices all in one centralized
location.
As a result, Londonist DMC
establishes itself as a market leader in
the student accommodation market by
providing distinctive and allencompassing
services, developing a
sense of community, and delivering
exceptional experiences for students in
London.
Meet Changing Customer Demands
Staying ahead of industry trends and
meeting changing customer demands
are crucial in the dynamic student
accommodation market. Londonist
DMC prioritizes continuous learning,
monitoring global and local student
housing markets, and attending
conferences and networking events.
The agency also engages with industry
experts and stakeholders to identify
emerging trends to incorporate into its
offerings.
Asim says prioritising customer
feedback and invests in advanced
property management systems and data
analytics to improve operations and
customer experiences to be changed to
Asim says prioritising customer
feedback and investing in advanced
property management system and data
analytics will help improve operations
and customer experiences.
12

Crucial Factors for a Successful
Hospitality Agency
Asim believes that the success of a
hospitality agency relies on exceptional
customer service, maintaining quality
accommodations, efficient operations,
and effective marketing strategies.
Providing positive experiences,
anticipating guest needs, and
addressing issues build customer
loyalty. Clean, comfortable
accommodations leave a lasting
impression. Streamlined operations and
communication are essential for
efficiency. Utilizing diverse, effective
marketing channels attracts and retains
guests, ensuring competitiveness.
Anticipated Industry-Shaping
Trends and Innovations On the
Horizon
According to Asim, technology will
shape the industry in the near future.
Contactless check-ins and touchless
tech will be popular for safety and
convenience. AI will personalize guest
experiences, providing tailored
recommendations and amenities for
greater satisfaction. Sustainability will
be crucial as eco-conscious travelers
seek environmentally friendly
practices, such as energy efficiency and
waste reduction. Moreover, the
integration of smart technology will
extend beyond guest experiences.
Implementing smart systems for
energy management, room automation,
and data analytics will help optimize
operations, reduce costs, and enhance
overall efficiency.
Key Milestones
Londonist DMC strives to maintain its
reputation for excellence in the student
accommodation sector.
⚫ Excelling and Providing the Best
Student Experience: Its main
objective revolves around providing an
exceptional experience for its students.
The agency constantly enhances its
services, introduces distinctive
amenities, and fosters a strong sense of
community within its residences to
surpass their expectations.
⚫ Creating More Ventures with
Partners: It is proactively searching
for possibilities to establish new
ventures in collaboration with potential
partners within the education and
travel industries, aiming to enrich its
range of services.
⚫ Evolving into Londonist
Hospitality and Londonist
Technologies: As a part of its growth
strategy, Londonist DMC has set its
sights on becoming a comprehensive
hospitality brand, including Londonist
Hospitality and Londonist
Technologies. By expanding in this
manner, it aims to broaden its service
offerings and integrate state-of-the-art
technologies to elevate the overall
guest experience.
⚫ Expanding the Business Model
Across the United Kingdom: Having
achieved success in London, the
agency is now driven by ambitious
plans to extend its business model
throughout the entire United Kingdom.
Its brand name, Uninist, will serve as
the umbrella for this expansion,
providing students across the UK with
the same high-quality student
accommodation and exceptional
services.
⚫ Strengthening the Global
Presence: Londonist DMC's goal is to
enhance its global footprint. In the
imminent future, it aims to build its
brand on a worldwide scale, providing
services to students from diverse
regions around the globe. By
broadening its global influence, the
agency's reputation as a premier
provider of student housing on an
international level will be further
cemented.
In a nutshell, its key milestones for
2023 revolve around excellence,
innovation, and expansion.
Significant Accomplishments and
Agency Milestones
Under Asim's leadership, significant
achievements have been accomplished
on both personal and business levels.
His major accomplishments include
establishing three successful
companies with over 100 employees
across offices in China, the UK, and
Turkey. Notably, he expanded
Londonist DMC globally and increased
its room capacity from 800 to 2000,
largely through the acquisition of 444
rooms from the North Lodge residence.
Asim's visionary leadership led to
numerous accolades and awards for
Londonist DMC in the past 18 months.
These include esteemed honors such as
the ST Star, Pioneer, and Business
Reporter awards and a highly
commended recognition from RESI
Property Week in the sales and letting
agency category.
The dynamic entrepreneur has shown
remarkable dedication to supporting
British associations that promote travel
to the UK. Londonist DMC holds
memberships in several prestigious
organizations such as the British Youth
Travel Association, UKInbound,
Brazilian Association of Education
Agents, ALTO, EnglishUK, Bossa &
Cossa, StudyTravel, and ICEF. These
partnerships and affiliations have
significantly contributed to Londonist
DMC's reputation as a top student
accommodation provider in London
within the industry.
13

Key Qualities and Skills Necessary
For a Successful Entrepreneur
Successful entrepreneurs possess a
range of qualities and skills essential
for their journey. According to Asim,
these are determination, vision, strong
communication, adaptability,
resilience, and the ability to take
calculated risks. Combining these
qualities and skills provides a solid
foundation for a successful
entrepreneurial journey. Also,
embracing these qualities empowers
entrepreneurs to navigate challenges,
seize opportunities, and create thriving
ventures in an ever-evolving business
landscape.
Words of Wisdom
As a seasoned professional and
entrepreneur, Asim advised, “Entering
the student accommodation space right
now can be rewarding but requires
careful planning and dedication.
Embrace innovation as a driving force
behind your venture. Stay adaptable to
changing circumstances and be open to
exploring new ideas and technologies.
Building strong relationships and
networks within the industry can
provide valuable support and
opportunities for growth.
Collaborating with educational
institutions, student unions, and key
stakeholders will offer insights into
student demands and industry trends.”
He further states, “Develop a solid
business plan that outlines your goals,
strategies, and financial projections.
Be prepared to face challenges and
setbacks along the way. Learning from
experiences, whether successes or
failures, will help you make informed
decisions. Remember to stay humble
and grounded. Surround yourself with
a diverse team and seek feedback from
others.”
“Lastly, keep in mind the greater
purpose of your venture. Work for a
common dream of positively impacting
your target audience and the world.
Focus on providing solutions to bring
positive change and add value to your
customers' lives.
In conclusion, entering the student
accommodation space or any
entrepreneurial venture requires
careful planning, adaptability,
continuous learning, and a
commitment to positive impact.
Embrace innovation and build strong
relationships to thrive in a competitive
landscape. You can overcome
challenges and succeed in your
endeavors by staying focused on your
vision and staying true to your values,”
says Asim.
14

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Darius Anderson's Journey with Wing & Barrel Ranch
The world of travel and hospitality is ever evolving,
with new destinations, experiences, and trends
emerging constantly. Yet, amidst this ever-changing
landscape, there are those who seek to preserve timeless
traditions and create spaces that celebrate the beauty of
nature and the camaraderie of outdoor sports. Darius
Anderson, the co-founder, and CEO of Wing & Barrel
Ranch, is one such visionary leader who has embarked on a
remarkable journey to blend the rich heritage of outdoor
hunting, fishing, and shooting with the contemporary world
of hospitality.
Nestled in the heart of Sonoma, California, this premier
club has become a haven for enthusiasts seeking not just
adventure but also a connection to a rich cultural heritage
and a unique establishment.
A Passion-Driven Vision
Darius Anderson's journey in the world of business and
politics is as unique as it is inspiring. As the co-founder and
CEO of Wing & Barrel Ranch, Anderson has poured his
passion for outdoor pursuits, such as hunting, fishing, and
shooting, into creating a sanctuary that not only preserves
these traditions but also ensures their longevity for future
generations.
16

Darius Anderson,
CEO and Founder,
Wing & Barrel Ranch
Photos by- Michael Woolsey Photography
17

In his own words, Anderson's inspiration for Wing & Barrel
Ranch stemmed from a deep love for the outdoors and the
concern that the cultural essence of the west, particularly in
relation to hunting and fishing, was gradually fading away.
He wanted to establish a place that not only preserved this
heritage but also possessed the financial viability to endure
for a century and beyond. Anderson's vision was clear: to
offer people a glimpse into the 18th and 19th-century
hunting and fishing culture that has played a pivotal role in
shaping the identity of the American West.
His career trajectory has been marked by determination and
mentorship. Early in his career, Anderson was mentored by
Ron Burkle at The Yucaipa Companies, a period that not
only imparted valuable knowledge but also encouraged him
to pursue his dreams and embrace new challenges. With this
foundation, he embarked on the ambitious journey of
establishing a diverse business portfolio and ultimately
Wing & Barrel Ranch.
Overcoming Obstacles with Confidence
One of the defining features of Anderson's career is his
ability to confront challenges head-on and use them as a
vehicle to success. His journey was further complicated by
being diagnosed with dyslexia at an early age, which made
traditional skills like reading and writing a formidable
obstacle. However, he didn't allow this condition to deter
his ambition.
Anderson's resilience and willingness to learn from mentors
and peers set him apart. He discovered that his unique
perspective and ideas gained respect from others. This
realization was transformative, boosting his self-confidence
and propelling him forward. In the world of business, where
confidence is often the key factor, Anderson's unwavering
belief in himself became his driving force.
He acknowledges that confidence plays a pivotal role in
business success. Regardless of personal or environmental
obstacles, it is the cornerstone upon which achievements
are built. He remains vigilant about addressing his
shortcomings and has wisely surrounded himself with a
team that complements his skills, reinforcing the notion that
effective leadership involves both self-awareness and
collaboration.
The Origin of Wing & Barrel Ranch
Wing & Barrel Ranch is the embodiment of Darius
Anderson's love for outdoor sports and his commitment to
preserving a vanishing cultural legacy. Anderson's journey
into the world of hunting was initiated by his father, even
though the elder Anderson was not a hunter himself. Over
nearly five decades, his passion for outdoor activities grew,
ultimately culminating in the establishment of this
remarkable venture.
The realization that traditional hunt clubs often lease their
properties, leading to their eventual redevelopment, was a
pivotal moment for Anderson. He recognized that to
preserve this cultural heritage, they needed to acquire and
own the land. Thus began the journey to acquire, entitle,
and develop the land into the iconic Wing & Barrel Ranch,
complete with an exquisite clubhouse and a host of
activities.
A Unique Blend of Activities and Experiences
Wing & Barrel Ranch is not merely a place for hunting,
fishing, and shooting; it is a destination where the senses
are stimulated, and memories are crafted. Anderson's vision
for the club was to offer a comprehensive range of
experiences that catered to the physical, mental, and
culinary desires of its members and guests.
Physical Stimulation: The ranch boasts one of the finest
clay shooting facilities on the West Coast, featuring 15
different stations, trap and skeet, a high tower, and a fivestand
setup. Anderson and his team constantly strive to
enhance the guest experience, catering to both novice and
expert shooters, a challenging feat they've managed to
accomplish.
Mental Stimulation: The salon series at Wing & Barrel
Ranch is a testament to Anderson's commitment to
intellectual growth. The series invites guest lecturers from
various fields, including business, the military, and not-forprofit
organizations, to share their unique journeys and
insights. These lectures provide valuable takeaways that
inspire members to apply these lessons in their lives.
Palate Stimulation: Anderson's desire to combine the
culinary excellence of Northern California with the region's
renowned wineries gave rise to a truly unique aspect of
Wing & Barrel Ranch. The club collaborates with
exceptional local vintners who share a passion for outdoor
sports, ensuring that the wines served are not only
exceptional but deeply rooted in the club's sporting culture.
Moreover, the club's winemaker dinners, hosted by
acclaimed chefs like Charlie Palmer, create an atmosphere
where members can savor outstanding cuisine while
building lasting connections with fellow enthusiasts.
Innovative Programming for All Ages
Anderson's dedication to the preservation of outdoor sports
extends beyond the present generation. Recognizing the
need to introduce new generations to these pursuits, Wing
18

& Barrel Ranch hosts a three-week
kids camp during July. This initiative is
a testament to his commitment to
recruiting and retaining new
participants in the world of hunting and
shooting.
Furthermore, Anderson has made it a
priority to ensure that Wing & Barrel
Ranch is a family-friendly destination.
The club actively promotes activities
that foster an environment where
families can bond over shared interests.
The Key to Hospitality Success
For Anderson, the key to a successful
hospitality company lies in its
employees. He emphasizes the
importance of hiring individuals who
not only excel in their roles but also
share a genuine passion for the
industry. The staff plays a pivotal role
in delivering exceptional customer
service and fostering a welcoming
atmosphere.
19

Additionally, Anderson highlights the
significance of creativity and
innovation. To remain competitive and
appealing, the hospitality industry must
continuously introduce new and
exciting offerings. The ability to adapt,
think differently, and embrace
innovation is central to thriving in this
dynamic sector.
The Path Forward: Goals for 2024
and Beyond
As Anderson looks to the future, he has
set three key milestones for 2024:
Recruiting Great Members:
Attracting new members who share the
club's passion for outdoor sports is a
top priority.
Maintaining Quality of Service:
Ensuring that the high standard of
customer service remains consistent
and continually improved.
Expanding the Brand: Anderson
envisions taking the Wing & Barrel
model nationwide, creating new
opportunities for enthusiasts to
experience the unique blend of
tradition and innovation that defines
the club.
The expansion is driven by the desire
to share the Wing & Barrel experience
with a broader audience and to
encourage cross-pollination between
club locations.
Darius Anderson's Vision: Embrace
Innovation, Have Courage, and Give
Back
Darius Anderson's journey from a
passionate lover of outdoor sports to
the founder and CEO of Wing & Barrel
Ranch is a testament to the enduring
appeal of traditions and the power of
innovation. In an industry that
constantly evolves, Anderson's
commitment to preserving the past
20

while embracing the future is a shining
example of leadership in the world of
travel and hospitality. Wing & Barrel
Ranch stands as a beacon, inviting all
to experience the beauty of nature, the
thrill of outdoor sports, and the
pleasures of exceptional cuisine and
wine in a setting where traditions never
fade.
As Anderson aptly puts it, "Have
courage of conviction when you come
up with what you think is a great idea.
Recruit the best and brightest to
surround you and embrace failure and
grow out of it." This philosophy has
not only guided his personal journey
but has also shaped the identity and
success of Wing & Barrel Ranch.
A Commitment to Social
Responsibility and Philanthropy
Embedded in the DNA of Wing &
Barrel Ranch is a deep commitment to
social responsibility and philanthropy.
Through The Wing & Barrel
Foundation, Anderson and his team are
dedicated to several key causes:
Bringing New Participants into the
Sport: The foundation aims to
introduce women and children to
outdoor sports, fostering a passion for
these pursuits from an early age.
Honoring Veterans: Recognizing the
service of men and women in the
military is a core pillar. Wing & Barrel
Ranch actively engages in activities
that show gratitude to those who have
served their country.
Conservation and Climate Impact:
The club is dedicated to conservation
efforts that complement and support
climate change initiatives. Preserving
natural spaces and habitats is an
integral part of their mission.
Promoting Diversity: Ensuring that
diversity is reflected in both employees
and members is a vital component of
their approach. Wing & Barrel Ranch
seeks to create a more inclusive and
representative environment.
Qualities of a Successful
Entrepreneur
For Darius, confidence, humility, and
the ability to laugh at both successes
and failures key qualities for
entrepreneurs. In today's world,
balancing self-promotion with humility
is essential. Additionally, the ability to
surround oneself with a dedicated team
and maintain perspective on life's
priorities are crucial attributes.
Advice for Aspiring Entrepreneurs
Darius's advice to those entering the
hospitality space is to stay creative,
innovate constantly, and remain ahead
of the curve in providing unique
experiences. In the world of outdoor
sports, preserving access to these
activities for all individuals, regardless
of their background or income, is vital.
Embrace challenges and view failure
as a means of growth, and above all,
enjoy what you do.
Darius Anderson's journey is a
testament to the transformative power
of passion, innovation, and a
commitment to preserving traditions.
Wing & Barrel Ranch, under his
leadership, serves as a living
embodiment of these principles,
inviting all to partake in a world where
heritage and modernity coexist
harmoniously.
21

A Journey
Through Time
The Rich History of the Travel
and Hospitality Industry
22

ntroduction
IThe travel and hospitality industry boasts a captivating
history that spans centuries, evolving from humble inns
and caravanserais to today's global tourism empires. This
remarkable journey through time unveils the industry's
intricate tapestry, shaped by innovation, culture, and the
insatiable human desire to explore. In this article, we
embark on a historical voyage, unearthing the origins and
transformative moments that have brought us to the vibrant
industry we know today.
Ancient Beginnings: The Cradle of Hospitality
The origins of the travel and hospitality industry can be
traced back to ancient civilizations. Approximately 5000
years ago, in ancient Mesopotamia, early travelers sought
refuge in caravanserais, which serve as predecessors to
modern hotels. These waystations provided shelter, food,
and respite to weary travelers. The concept of hospitality
was deeply ingrained in human culture, as it was considered
a sacred duty to care for strangers and guests.
Ancient Egypt, renowned for its opulent hospitality
traditions, welcomed travelers with lavish feasts and
luxurious accommodations. In Greece, the concept of
"Xenia" was paramount, emphasizing the importance of
welcoming and caring for guests. This foundation laid the
groundwork for the hospitality practices we see today.
The Roman Empire: Pioneers of Travel
The Roman Empire played a significant role in shaping the
travel industry. With an extensive road network, Rome
encouraged travel for both trade and leisure. Taverns and
inns known as "tabernae" were established along these
roads, offering food, drink, and lodging to weary travelers.
The Romans were also the first to develop a postal system,
known as the "Cursus Publicus," which facilitated efficient
travel and communication.
The Middle Ages: Inns, Monasteries, and the Silk Road
The Middle Ages ushered in a new era of travel and
hospitality. European inns and taverns proliferated to
accommodate pilgrims, merchants, and travelers on
emerging trade routes. In addition to inns, monasteries
played a significant role, offering shelter to travelers as an
act of charity.
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During this period, the Silk Road, an extensive network of
trade routes connecting the East and West, thrived. The
caravanserais along this route provided safe havens for
traders and their valuable cargo. The exchange of cultures,
goods, and knowledge made the Silk Road a melting pot of
hospitality and trade practices.
The Grand Tour: Birth of Modern Tourism
The 17th and 18th centuries witnessed the emergence of the
"Grand Tour," an educational journey undertaken by young
European aristocrats to explore art, culture, and history.
This marked the beginning of modern tourism. The concept
of tourism as a leisure activity took root, and with it came
the development of luxury hotels in Europe's most beautiful
cities, such as London, Paris, and Venice.
Industrial Revolution: Travel for the Masses
The Industrial Revolution brought significant changes in
transportation and lodging. Innovations like steam engines,
railways, and ocean liners made travel accessible to the
masses. Thomas Cook, a pioneer of mass tourism,
organized the first packaged tours, allowing ordinary people
to explore new destinations.
Hotels and restaurants also evolved during this period. The
world's first modern hotel, the Tremont House, opened in
Boston in 1829, offering luxurious accommodations and
fine dining. The concept of fine dining was revolutionized
by chefs like Georges Auguste Escoffier, who introduced
the brigade system, streamlining kitchen operations and
ensuring consistency in gourmet cuisine.
20th Century: Airlines, Resorts, and Global Tourism
The 20th century brought further transformations to the
industry. The Wright brothers' first powered flight in 1903
marked the beginning of commercial aviation. Airlines
rapidly expanded, offering global connectivity. In response,
luxurious resorts and hotels emerged in exotic destinations,
catering to a growing demand for leisure travel.
The post-World War II era witnessed the birth of the
package holiday industry, with tour operators offering allinclusive
vacations. The Hilton, Marriott, and
InterContinental hotel chains became global giants,
revolutionizing the way people experienced hospitality. The
1950s also introduced the concept of the "motel," a
convenient and affordable accommodation option for
travelers on the move.
Technology and the Digital Age
The advent of the internet in the late 20th century
transformed the way people planned and booked travel.
Online travel agencies (OTAs) like Expedia and
Booking.com made it easy for travelers to compare prices
and make reservations. Social media platforms and review
sites empowered travelers to share their experiences and
recommendations, influencing others' travel choices.
The 21st century has witnessed further technological
advancements, with the rise of sharing economy platforms
like Airbnb and Uber, providing alternative lodging and
transportation options. Mobile apps have streamlined
check-ins, allowed for keyless entry to rooms, and provided
personalized travel recommendations.
Sustainability and Responsible Tourism
In recent years, there has been a growing awareness of the
environmental and social impacts of travel. The industry
has responded with efforts to promote sustainability and
responsible tourism. Eco-friendly hotels, carbon offset
programs, and community-based tourism initiatives are
becoming more prevalent.
The travel and hospitality industry has come a long way
from its humble beginnings in ancient Mesopotamia. It has
evolved into a global powerhouse that connects people,
cultures, and destinations. From the caravanserais of the
Silk Road to the luxurious resorts of the 21st century, this
industry has continuously adapted to meet the evolving
needs and desires of travelers.
As we move into the future, the travel and hospitality
industry will undoubtedly face new challenges and
opportunities. With the rise of sustainable and responsible
tourism, advances in technology, and a growing global
population of travelers, the industry is poised for further
transformation. What remains constant, however, is the
industry's commitment to providing exceptional
experiences that leave an indelible mark on the hearts and
minds of those who journey through its rich history.
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A Beacon of Excellence in Hospitality
In the fast-paced world of hospitality, where success
hinges on impeccable service, innovative cuisine, and a
dedicated team, James King, CEO of Titan
Hospitality Group, has emerged as a pioneering force.
With an illustrious career that began as a dishwasher at the
age of 14, King's journey from the ground up serves as an
inspiring testament to his passion for the industry.
A Journey Rooted in Determination
James King's story of perseverance and dedication started at
Midtown Bar & Grill in Washington, DC. His first role as a
dishwasher laid the foundation for a career that would see
him ascend through various positions, year by year. From
dishwasher to busboy, food runner, server, and bartender,
King honed his skills in every facet of the restaurant
business. By the age of 20, he had amassed a
comprehensive understanding of the industry, ready to take
on managerial responsibilities.
His tenure as bar manager at a popular Georgetown eatery
exposed him to the financial intricacies of the business. This
knowledge set the stage for his pivotal role as the General
Manager of Washington's iconic Tony & Joe's Seafood
Place on Georgetown's waterfront, where he dedicated five
years of his career. However, the time eventually came for
James King to venture out on his own, marking the
inception of his hospitality empire.
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James King,
CEO
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Titan Hospitality Group: Defining Excellence
Established in 2012 and headquartered in Annapolis,
Maryland, Titan Hospitality Group has swiftly become a
hallmark of quality in the hospitality industry. The company
boasts a portfolio of seven remarkable restaurants spanning
the DC and Baltimore Metropolitan Region, each offering a
unique dining experience:
1. Blackwall Hitch Alexandria
2. Blackwall Hitch Annapolis
3. Blackwall Barn & Lodge, Gambrills
4. Blackwall Barn & Lodge, Columbia
5. The Lodge Annapolis
6. Smashing Grapes, Gambrills
7. Smashing Grapes Columbia
Moreover, James's vision extends beyond the existing
establishments, as he is currently developing his eighth
restaurant, The Blackwall Barn & Lodge, Rotunda, slated to
open in late 2024 in Baltimore, Maryland.
As CEO of Titan Hospitality Group, James King takes on
the colossal responsibility of overseeing daily operations,
including marketing, accounting, human resources, and
culinary innovation. His role also encompasses district
management, site selection, architectural planning,
engineering, and the development of new projects. With
over 50 salaried management positions and more than 500
employees, King's leadership has propelled Titan
Hospitality Group to the pinnacle of the industry.
The Pillars of Success: Culture and Dedication
What sets Titan Hospitality Group apart from competitors is
their unwavering commitment to fostering a family-like
culture. James firmly believes that treating employees like
family results in a heightened guest experience. This
commitment to employee satisfaction not only distinguishes
Titan Hospitality Group but also fuels the company's
growth.
A Visionary Approach to Expansion
The strategic expansion of Titan Hospitality Group is a
testament to their meticulous approach. Market research
involving demographics, traffic counts, household incomes,
and community dynamics informs their decisions.
However, King emphasizes the importance of intuition,
asking a simple yet profound question: "Would I frequent
this establishment if I lived in this community?" This
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instinctual approach has led to the
success of many high-grossing units,
even in less populated areas.
Adapting to Industry Trends
In a rapidly evolving industry,
innovation is key to staying relevant.
Titan Hospitality Group continuously
seeks new technologies that enhance
both the guest experience and
operational efficiency. One significant
change in recent years has been the
surge in third-party delivery services,
which the company has adapted to
meet growing demand.
Navigating Through Post-Pandemic
Challenges
The COVID-19 pandemic posed
unprecedented challenges to the
hospitality industry. While sales have
rebounded, rising prices, supply chain
disruptions, labour shortages, and
inflation continue to create hurdles.
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Despite these challenges, James King
and Titan Hospitality Group remain
resilient, adapting to the ever-changing
landscape.
The Recipe for Success
For James, success in the hospitality
industry hinges on employee
engagement. In his words, "A company
is only as strong as the people who are
in the trenches making contact with our
guests." Titan Hospitality Group's
investment in its employees forms the
bedrock of their success. Alongside
technological advancements, nurturing
a dedicated team remains paramount.
Future Milestones and Goals
Looking ahead, Titan Hospitality
Group has set its sights on breaking the
$50 million annual revenue mark
within the next 18 to 24 months.
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However, King emphasizes the
importance of periodically reassessing
growth strategies to ensure existing
units operate at peak efficiency. This
prudent approach ensures sustained
success and prevents the pitfalls of
rapid expansion.
A Visionary's Wisdom
James King encapsulates his business
philosophy with a powerful quote:
"Treat your employees like family, and
they will treat your guests like their
own." This ethos has not only shaped
his career but also the very core of
Titan Hospitality Group.
Qualities of a Successful
Entrepreneur
King's journey from a dishwasher to a
CEO offers profound insights into the
qualities necessary for entrepreneurial
success. Risk-taking, self-belief,
resilience, and a relentless pursuit of
growth and learning have been the
cornerstones of his accomplishments.
Advice for Aspiring Entrepreneurs
To those contemplating entry into the
hospitality industry or any other, James
offers sage advice: Start by defining the
culture you wish to build within your
company. A strong foundation of
company culture will withstand
challenges, making your business
resilient even in the face of adversity.
James King and Titan Hospitality
Group have etched a remarkable story
of passion, dedication, and innovation
in the hospitality industry. As they
continue to redefine excellence, their
journey inspires not only their peers in
the industry but also budding
entrepreneurs across the globe.
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34

Toni
Jacaruso
Transforming Hotel Sales
In the fast-paced world of travel and hospitality,
innovation is the name of the game. Creative thinkers,
disruptors and visionaries lead the way, reshaping the
industry for the better. In this exclusive interview, we dive
into the inspiring journey of Toni Jacaruso, the visionary
founder of Jacaruso Enterprises, Inc. Based in Round Rock,
Texas, Jacaruso has redefined the traditional model of hotel
sales.
Toni's story is a testament to the power of determination
and innovation in the ever-evolving world of travel and
hospitality. From a childhood marked by entrepreneurial
spirit to the inception of a unique remote sales service, we
explore her journey, her company's mission, and the
remarkable impact it has had on the hotel industry.
Give us a brief overview of your background and your
journey since the beginning of your career.
Since my childhood, I've had an entrepreneurial spirit. Early
on, I established a neighborhood babysitting business that I
expanded successfully by hiring my friends as my
"employees" and taking a cut of their pay.
As soon as I was old enough, I got a job at a Holiday Inn in
downtown Minneapolis. This kicked off a 20+ year career
in the hospitality industry that advanced concurrently with
my undergraduate studies in Hotel & Restaurant
Management, followed by an MBA. I worked hard and
earned director-level positions for some of the largest hotel
brands in the world before moving into a role as Vice
President of Sales for a hotel management and asset
company with annual revenues close to a billion dollars.
But I noticed something was missing both in my career and
in the hospitality industry.
So, I started a company that introduced a groundbreaking
concept: remote hotel sales service. Today, I remain
profoundly thankful for the 100+ dedicated individuals who
choose to work alongside me. Their contributions are
instrumental in fostering the culture of mutual respect that
has led to our collective success.
What inspired you to start Jacaruso Enterprises? Can
you provide a detailed overview of your organization's
services and its mission & objectives in serving the hotel
industry?
In the traditional hotel sales model, sales activities are
overseen by an on-site Director of Sales, leading a team of
sales managers, catering managers, and sales coordinators.
Their primary focus is to drive hotel revenue by selling
sleeping rooms, special events, meetings, conventions, food
& beverage, and special amenities such as spa services,
packages, or leisure activities. Until 2007, this was all
handled in-house, on-site, hotel by hotel.
When I was inspired to start a company, I believed it was
possible to do what I loved, with people I loved, and to help
others. Spurred on by the wide adoption of SaaS and rapid
explosion of mobile technology, Jacaruso Enterprises
pioneered a new way of working in hotel sales. Our highly
experienced, all-remote, distributed workforce leverages
technology to engage with customers and co-workers. Our
clients get the benefit of a trained sales expert, ready on day
one to start bringing new business into the hotel, all at a
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fraction of the cost of hiring and training an on-site
employee.
Our service carved out a unique niche in the hotel industry
and has opened hundreds of new doors for branded hotels
and boutique properties throughout the US, Canada, the
Caribbean and Latin America. We've achieved growth by
assembling an exceptional team of experts dedicated to one
another and the hotels we serve. Jacaruso Enterprises has
earned a spot on the Inc. 5000 list of Fastest Growing
Private Companies in America from 2017 to 2021 and has
recently been recognized as one of the Inc. 5000 Best
Workplaces in 2023. With a workforce of 115 employees
and over 800 hotel partners, we've spent over 16 years in
business continually innovating to meet our customers'
ever-evolving needs in the dynamic hospitality landscape.
How do you tailor your services to meet the unique
needs of different types of hotels? Can you share some
success stories or case studies of hotels that have seen
significant improvements after using your sales services?
More than 3,500 hotels in the U.S, Canada and Latin
America have relied on Jacaruso services including ongoing
sales outsourcing, short-term support of a specific property,
or sales training. Rather than offering a one-size-fits all
solution, we build a relationship with each hotel and its own
set of requirements and challenges. We work closely with
most of our hotel clients on an ongoing basis, becoming a
trusted collaborator with their on-site team. We are known
for our deep hotel sales expertise that we tailor to meet the
unique needs of our clients and their various types of hotels.
We have countless success stories of hotels that use our
service. In 2022, our partnering hotels saw over $269M in
direct revenue contributions. Some of the testimonials I'm
most proud of come from two of our current customers:
“Working with Jacaruso has been one of the best decisions
we made for our hotel. We can focus on operations while
Jacaruso drives revenue. We know we are in great hands!”
-Kaylan A., Vermont
“Jacaruso helped open our hotel in 2020, and we continue
to lead the market in occupancy because of their services.
Hiring them has been the best decision we have made.”
-Neal S., New York
What were the primary challenges and roadblocks you
faced during the initial phase? And what is your source
of motivation?
My last job before starting my company was highly visible,
lucrative, stressful, and unfulfilling. Incessant management
of crisis after crisis prevented me from reflecting on what it
was that I really wanted to do.
Shortly after leaving that position, I found myself in an
airport in the Caribbean with 4-hour layover. Armed with
nothing but airplane napkins, I sat down on the terminal
floor and began to write. An hour later, looking at a mosaic
of napkins sprawled before me, I had the ideas for the
inception of Jacaruso Enterprises.
When you're setting out to establish an innovative service
or product, there's no established path to follow. But there
are those who've navigated similar terrain. I've built a
network of fellow entrepreneurs who generously share their
experiences, help me sidestep pitfalls, and give me access
to resources that help me overcome hurdles.
The most valuable lesson I've gleaned is that you should
never underestimate the impact of hiring extraordinary
employees. Even during the peak of the pandemic, when
travel was at a standstill, our exceptional team united to
create a network that collectively generated leads for all the
hotels we supported. Our employees successfully secured
millions of dollars in new business that preserved jobs and
kept our hotels afloat.
Today, I remain profoundly thankful for the 100+ dedicated
individuals who choose to work alongside me. Their
contributions are instrumental in fostering a culture of
mutual respect and motivation. I'm both humbled by and in
awe of our collective success.
What sets Jacaruso Enterprises apart from
competitors? How do you strategize your game plans to
tackle competition in the market?
We acknowledge that we have competitors. Even though we
have more competitors now than we did pre-pandemic, our
primary focus remains on innovating our services so that
we provide maximum value to our partner hotels and propel
the industry forward. Some of the advantages that set us
apart are our extensive network, our exceptional team, and
our extended track record of results.
Within each major hotel brand, we have cultivated longterm
partnerships and established vital connections with
high-level stakeholders and decision makers. Our
meticulous hiring process and comprehensive benefits
preserve the company culture and attract top talent to our
team. The expertise and unwavering commitment of our
employees consistently drive results for our partner hotels.
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We track these results with our cutting-edge technology,
which delivers interactive reports to each customer,
detailing their return on investment.
How do you stay ahead of industry trends and adapt
your services to meet customer demands? Have there
been any recent trends or changes in the hotel industry
that have had a significant impact on your
organization's approach to sales services?
comprehensive proactive and reactive effort that can
complement or substitute an onsite sales team. The
integration of automation and AI for our team has improved
our efficiency, allowing us to get more work done in less
time. We are also on the verge of introducing new tools and
technologies with automation and AI, promising further
advancements in our services.
It's important to stay in the know about what's going on in
our industry. We do this in a variety of ways including:
Continuous Learning: Our team actively engages in
ongoing learning via participation in industry events,
conferences, training programs and our bi-annual in-person
company meeting to stay updated on the latest trends,
technologies, and best practices in hotel sales and the
hospitality industry. We keep a close eye on trends and
changes within the hotel industry, such as shifts in guest
preferences, the impact of global events (like the COVID-
19 pandemic), and advances in automation, digital
marketing, and more.
Market Analysis: We have an internal research team that
conducts in-depth market analysis for our partner hotels and
the state of hospitality to help us understand current market
dynamics, competitor strategies, and emerging trends. This
information allows us to adjust our services accordingly in
response to changes in the marketplace.
Technology Integration: We are constantly staying at
he forefront of emerging technology. Our digital
technology team helps us to leverage cutting-edge
tools and software to streamline our sales efforts and
gather valuable data insights. We use this data to
tailor our strategies and identify areas for
improvement. Our CRM platform is completely
customized which allows us to share the most
impactful information to our hotel partners.
t
Recent shifts in the hotel industry such as the
growing use of automation, labor shortage, and
the widespread adoption of artificial
intelligence (AI), have significantly influenced
our operations for the better. Earlier this year,
we developed a new remote sales service that
provides two sales experts for one price to
help hotels get further faster. This dynamic
sales duo provides hotels with a
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Brief us about the current industry scenario and what
was the impact of COVID-19 pandemic on hospitality
Industry?
The industry has had its share of trying times, but nothing
like the last few years. The US travel economy experienced
a $492 billion loss at the height of the pandemic. We saw
3.1 million jobs vanish and thousands of hotels close their
doors. It was devastating. The industry as a whole has truly
bounced back, but many markets are still in recovery.
People are traveling again; jobs are returning and new
opportunities are available every day. There's a lot of
momentum right now and we're maximizing it. What we've
continued to see is a hyper-focus on health and safety of
guests, enhanced cleaning protocols, evolving digital
communication, shorter travel booking windows and an
increase in the use of automation as well as AI.
In your opinion, what are the key factors that contribute
to the success of a hospitality company/hotels? Can you
share any upcoming trends or innovations that you
believe will shape the industry in the near future?
Exceptional guest experience: Providing an outstanding
guest experience is critical. From the moment a guest enters
the property to the time they check out, every interaction
should be seamless, enjoyable, and memorable.
Effective sales (and marketing!) effort: Successful hotels
have robust sales and marketing strategies in place to
ensure their rooms are filled. A strong online presence, use
of market analytics, and a targeted sales effort are essential
to staying competitive.
Adaptability and innovation: The hospitality industry is
ever evolving. Hotels must be adaptable and embrace
innovations. Trends like contactless check-ins, sustainable
practices, and the use of technology for guest services are
now the standard for travelers. These innovations continue
to shape the industry.
As for upcoming trends and innovations, we anticipate
several developments shaping the industry in the near future
such as:
Artificial Intelligence (AI): AI is transforming the way
hotels operate, engage with guests, and make data-driven
decisions. It has allowed us to create highly personalized
guest experiences like identifying guest preferences, from
room temperature and lighting to food and entertainment
choices. Chatbots and virtual assistants are also enhancing
guest interactions. Some hotels even have robots deliver
fresh towels to your door. AI is continually being used in
revenue management to analyze a wide range of data,
including historical booking patterns, market demand,
competitor pricing and predictive analytics. We're starting
to see the use of voice and facial recognition more,
contactless check in, check out and so many more ways to
leverage AI. It's not slowing down any time soon.
Sustainability: Environmental sustainability will continue
to gain significance, with a growing emphasis on reducing
waste, energy efficiency, and sustainable sourcing of
materials.
Personalization: Guests are seeking personalized
experiences. Hotels will use data analytics and AI to tailor
services, offers, and amenities to individual preferences.
Remote Services: As seen with remote sales services, more
hotels will embrace remote or virtual solutions for various
aspects, such as general assistance, concierge services, and
meetings. It's proven that remote services help with
expediting hiring, and often can be more cost effective.
What key milestones have you set for your company for
2024? Where do you see yourself in the near future and
what are your future goals?
In 2024, our primary focus revolves around achieving
significant milestones that align with our mission to support
hoteliers and their ever-evolving needs. We are committed
to further expanding our service offerings to better cater to
the dynamic landscape of the hospitality industry. We are
developing new services that will be meticulously crafted to
enhance our partner hotels' capabilities and empower them
to thrive in a competitive market.
A central goal for 2024 is the continued growth of our hotel
portfolio. We aim to extend our reach and impact by
partnering with a wider array of hotels, ranging from
established brands to boutique and independent properties.
Our remote sales services have consistently proven to be
instrumental in driving revenue for hotels, and in the
coming year, we plan to make this invaluable resource
accessible to even more properties.
Looking beyond 2024, we envision a future where Jacaruso
Enterprises plays a pivotal role in the success of numerous
hotels across diverse markets. We are committed to
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fostering strong, enduring partnerships with our clients,
assisting them in achieving their revenue and sales goals.
Our overarching goal remains to be at the forefront of
innovative solutions in the hospitality industry, continually
adapting to meet evolving needs of hoteliers and making a
lasting impact.
Provide a one-line quote that best describes your
approach to business and your vision.
I founded JE based on the vision of “do what you love, with
people you love, and help others ”.
Do what you love - If you love what you do, energy and
passion come naturally.
With people you love - We only hire people we want to
vacation with. We have a greater sense of purpose, because
we're in this together.
Help others - When someone asks for help, we honor their
humility, so no one ever feels alone
Be committed to learning: Actively seek opportunities that
will help you to continuously learn and expand your
expertise. Keep up with industry trends and best practices.
Be hungry for knowledge.
Embrace technology: Be open to embracing and utilizing
new technologies for enhanced efficiency and effectiveness.
These qualities and skills can pave the way to success.
Embrace them!
What advice would you have for someone thinking of
entering this space right now? What would you advise
to budding entrepreneurs in general?
My advice to aspiring entrepreneurs is to ask for help often,
don't blindly follow advice, and trust your instincts. When
people told me my ideas wouldn't work, I'd never earn
enough money to retire, and employees wouldn't leave a job
with a known entity to work for a start-up, I replied, "Watch
me." I also rely on a small circle of close friends who love
me enough to tell me the truth.
What are the key qualities and skills you believe are
necessary for a successful entrepreneur?
Here are some key qualities and skills I believe are
necessary for a successful entrepreneur:
Have fun: The ability to have fun in your role and create a
relaxed and enjoyable work atmosphere goes a long way.
Don't take yourself too seriously. Belly laughs are good for
the soul.
Hire people smarter than you: I encourage entrepreneurs
to recruit top-tier industry professionals who are
unequivocally talented and often smarter than themselves.
Hiring a team of experts can contribute to the success of
your venture and help you get further faster.
Always use crystal clear communication: Set clear goals
and expectations for the team. Leave no room for
misinterpretation.
Lead by example: Demonstrate the desired behaviors and
skills through your personal actions and behavior.
Master relationship building: Building strong, meaningful
relationships with team members and clients is critical.
People want to work with and buy from people they like
and trust.
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