Aircraft IT MRO V14.2 Q2 2025

CASE STUDIES: TUI AIRLINE • TAP AIR PORTUGAL & PORTUGÁLIA AIRLINES • GAES • ROLLS-ROYCE

WHAT CAN IT DO: QOCO SYSTEMS

Q2/2025 • V14.2

MODERN MAINTENANCE AT TUI AIRLINE

AI and data drive predictive maintenance

TAP AND PORTUGÁLIA

IMPLEMENT ETL/ELB

Data accuracy and

real-time visibility

ENGINE PERFORMANCE

DATA EXCHANGE

FOR ROLLS-ROYCE

A digital data exchange solution

GAES MOVES TO

DATA-BASED & DIGITAL

A mobile and paperless

maintenance solution

VENDOR JOB CARDS: AIRNXT • BYTZSOFT TECHNOLOGIES • CONDUCE • CROSSCONSENSE • IBM MAXIMO FOR AVIATION • M3 SOLUTIONS

HOW I SEE IT: ALLAN BACHAN

AMOS.

AGAIN.

STARLUX takes off with AMOS.

AMOS will enable Starlux to

streamline its documentation

workflows, improve crossfunctional

collaboration, and

support regulatory compliance.

The solution is expected to bring

long-term operational benefits

by aligning with the airline’s

commitment to innovation and

service excellence.

„To enhance maintenance management

efficiency and reduce the risk of human error,

STARLUX Airlines has officially adopted the

AMOS system. By leveraging this industryleading

Maintenance Information System, we

aim to streamline our current task card creation

processes. ”

says Project Team, Engineering & Maintenance Division

of Starlux.

SWISS-AS.COM

AIRCRAFT IT MRO: WELCOME

COMMENT

Aircraft IT MRO: Having the data you need in the

place where you need it and when you need it requires

very powerful technology solutions

WORDS: ED HASKEY

AIRCRAFT IT MRO

Publisher/Editor

Ed Haskey

E-mail: ed.haskey@aircraftit.com

Telephone: +44 1273 454 235

Website: www.aircraftIT.com

Chief Operating Officer

Scott Leslie

E-mail: scott.leslie@aircraftit.com

Copy Editor/Contributor

John Hancock

E-mail: john@aircraftit.com

Magazine Production

Dean Cook

E-mail: deancook@magazineproduction.com

AircraftIT MRO is published bi-monthly and is an

affiliate of Aircraft Commerce and part of the

AviationNextGen Ltd group. The entire contents

within this publication © Copyright 2025

AviationNextGen Ltd an independent publication

and not affiliated with any of the IT vendors or

suppliers. Content may not be reproduced without

the strict written agreement of the publisher.

The views and opinions expressed in this publication

are the views of the authors and do not necessarily

reflect the views or policies of their companies or of

the publisher. The publisher does not guarantee the

source, originality, accuracy, completeness or

reliability of any statement, information, data, finding,

interpretation, advice, opinion, or view presented.

Whatever task you plan to undertake,

you’ll need to understand why the task

needs to be done and know your

objective. You’ll also need to know what

tools are required, what knowledge is required and

how long it’s going to take so that you can make the

right amount of time available. That’s true of any task

but, in commercial aviation aircraft maintenance and

repair that is just the basic information needed plus

there is the pressure of cost: aircraft on the ground

costs thousands of dollars for every hour they are not

in revenue earning service. That’s why IT is now not

just a useful extra tool but the backbone technology

in MRO/M&E operations.

Furthermore, it isn’t only critical in its own area;

MRO/M&E IT is critical throughout the business and

so the solutions used must be able to integrate with

other systems in the airline. However, to do its job

properly, an MRO/M&E solution needs itself to be

informed and that means being able to receive,

manage and return vast quantities of data — even

more so as the generation of smart aircraft start to fill

airline fleets. We have four super case studies in this

issue that cover a lot of what is required of a modern

MRO/M&E IT solution.

TUI is a global travel organization that operates a

mixed fleet of smart and legacy jets across five AOCs.

Their case study looks at handling different qualities

of data and developing predictive maintenance and

engineering analytics. There is a particular focus on

how to apply artificial intelligence (AI) to transform

repetitive defect detection and management. From

TAP Air Portugal and sister airline Portugália Airlines

there is a case study on their selection and successful

implementation of an eTechLog (ETL/ELB), its

integration into the business and the benefits that has

generated including better data accuracy and

real-time visibility.

Digitalization is also important to MRO businesses

competing in a very quality- and cost-conscious

market. The case study from GAES takes readers

through the MRO’s project to move from paper-based

manual processes to a mobile and paperless solution

using the power of digitalization. Also, the many

benefits that have been gained from that move. The

case study, from Rolls-Royce, looks at the subject

from an OEM perspective with their ‘Blue Data Thread

Solution’ using the latest in two-way data exchange

capabilities to maximize engine time on wing by

minimizing time in maintenance while improving

quality with better data.

Allan Bachan’s ‘How I see IT’ looks at getting the

best out of an IT modernization program by avoiding

pitfalls. Job Cards have been completed from AirNxt,

BytzSoft Technologies, Conduce, CrossConsense, IBM

Maximo for Aviation and M3 Solutions; telling readers

about the businesses and how they support users.

There is also our regular round-up of news and

technology developments and the comprehensive

‘MRO Software Directory’; this is Aircraft IT MRO,

harnessing the latest technology to deliver

the best service.

AIRCRAFT IT MRO • Q2/2025 • 3

AIRCRAFT IT MRO: V14.2

CONTENTS

06 Latest News and

Technology updates

Keep up to date with the changing world of IT

38 CASE STUDY: Transforming

repetitive defect detection with

Artificial Intelligence at TUI Airline

Niklas Kropp, Head of Business Development &

Fleet Performance TUI Airline and Dr. Jan Philipp

Graesch, Product Lead Reliability Suite, AVIATAR,

Lufthansa Technik

Fleet performance, predictive maintenance,

engineering analytics, semi-structured data and

predictive health analytics at TUI Airline.

48 VENDOR JOB

CARD: CrossConsense

In the first of our Q&A pieces, Niel Grounsell,

Subject Matter Expert, CrossConsense GmbH & Co.

KG, completes his ‘Job Card’

50 CASE STUDY: A successful eTechLog

implementation at TAP Air Portugal

and Portugália Airlines

Luís Marques, TAP ’s Maintenance Operations

Center Manager and Joana Arina, Data Engineer &

Transformation Manager

How TAP Air Portugal implemented an electronic

logbook with AMOS integration, data accuracy and

real-time visibility.

58 VENDOR JOB CARD: IBM

Maximo for Aviation

In the second of our Q&A pieces, Jagdeep

Chharhan, Product Manager, IBM Maximo for

Aviation, completes his Job Card’

60 CASE STUDY: Rolls-Royce uses

engine performance data to

improve service

Richard Swallow, Head of Data Services,

Aftermarket Operations at Rolls-Royce

The benefits for Rolls Royce and its customers from

using a digital engine data exchange platform with real

time data analysis.

68 VENDOR JOB CARD: BytzSoft

Technologies Pvt Ltd

In another of our Q&A pieces, Mr Devendra Naik,

Assistant Vice President- IT & Systems, BytzSoft

Technologies Pvt Ltd completes his ‘Job Card’

70 CASE STUDY: The digitalization of

MRO services at GAES

Dmytro Neschetnyi, Director of IT, GAES, Adeliia

Platonova, Sr Manager Business Systems & Digital

Solutions, GAES, and Ege Sumerol — Director of

Operations, WINGS Software Vendor (ADT)

GAES wanted to move from paper-based manual

processes to a mobile and paperless solution; here’s

how they did it and what they gained.

80 VENDOR JOB CARD: M3 Solutions

In another of our Q&A pieces, Stephane Menard,

CTO, M3 Solutions, completes his ‘Job Card’

82 What IT Can do: Unlocking Material

Readiness in Engine MRO

Henrik Ollus, VP of Customer Success at

QOCO Systems Ltd

MROs will gain a valuable advantage if they can harness

data flows to predict the needs for engine maintenance

events and overhauls.

84 VENDOR JOB CARD: Conduce

In a further one of our Q&A pieces, Tippi Quinn,

Marketing Manager at Conduce, completes

her ‘Job Card’.

86 VENDOR JOB CARD: AirNxt

In the final one of our Q&A pieces, Mahmoud El

Sawah, Founder & CEO, AirNxt, completes

his ‘Job Card’.

88 HOW I SEE IT: MRO IT

Modernization Pitfalls

Allan Bachan, VP, Managing Director, MRO

Operations, ICF

An IT modernization program should focus more on the

end users and the purposes served by the process than

on the technology.

90 MRO Software directory

A detailed look at the world’s

leading MRO IT systems


NEWS & TECHNOLOGY

New vendor joins Aircraft IT

We are pleased to announce that the Aircraft IT

Vendor Panel has been further strengthened with

the addition of Omega Airline Software, joining the

48 industry leading vendors who ensure that Aircraft

IT material, webinars, case studies, white papers and

more are informed by real industry expertise.

OMEGA Airline

Software: For more than

30 years, Omega has been

developing a smarter way to increase marketable

aircraft to flight operations and marketing, within a

reliable maintenance planning and scheduling

environment, all while providing the integration tools

to maintain compliance with regulatory and

engineering mandates

Ames is an effective and efficient advanced

aircraft maintenance planning and scheduling tool

that facilitates decision making in aviation

maintenance planning. Ames is comprised of a suite

of smart tools across the maintenance lifecycle that:

Optimize scheduling; Maximize availability; Improve

planning; Reduce overhead; Increase

profitability; and save time.

Ames can optimize multiple fleets at once —

keeping more aircraft in the sky, exponentially

boosting revenue, and reducing maintenance cost by

up to seven figures (depending on the size of the

fleet). Ames is also capable of identifying engine and

APU removal, as well as any operational resource that

has a maintenance plan and requirements. Customers

consist of international, national, regional, and

charter/business operators, and include equipment

from Airbus, BOEING, Bombardier, among

several others.

“We welcome Omega to the Aircraft IT Vendor

Panel where I’m certain that their maintenance

planning expertise will add a lot to the panel that links

us firmly to the sector we serve.” said Scott Leslie,

Chief Operating Officer at Aircraft IT.


For engines,

the holiday is

the destination,

not the hangar

At QOCO Systems we constantly see how

engines spend more time off wing than what

is necessary. That is why our customers love

Aviadex. It gives them a granular overview of

engines, cycles, LLP’s and a possibility to

filter and calculate part requirements well

ahead of a shop visit, reducing TAT. With

Aviadex, your engines spend time doing

what they were built for.

Read more about QOCO Aviadex

and how it keeps your engines flying

WWW.QOCO.AERO/AVIADEX

NEWS & TECHNOLOGY

New software developed

Aero-Ops harnesses the

experience of industry veterans

Lifecycle Asset Management

Your single source of truth

Will my asset meet lease return conditions?

Which scenario best mitigates risk of unbudgeted costs?

How can I optimise maintenance to reduce out of service time?

Take flight with software that

answers the important questions

flydocs.aero

A new name in the MRO IT world,

Aero-Ops has the mission to transform

aviation MRO through the

development and implementation of

their own cutting-edge software,

driven by the real-world experience of

industry veterans, delivering uniquely

pragmatic solutions that are

demonstrably superior.

While Aero-Ops is new, the team

behind it has over 25 years of

experience implementing, upgrading,

and supporting nearly every major

MRO IT ERP system across North

America. They have worked inside the

industry — not just as consultants, but

as employees who’ve lived the

day-to-day challenges of

aviation operations.

The 2025 Aircraft Commerce

Conference schedule

The new company has been started

by ROTA Technology, the longestablished

systems project support

vendor and shares the huge reservoir of

experience that that ROTA has been

bringing to the aviation sector

for many years.

AIRLINE & AEROSPACE MRO & FLIGHT OPERATIONS IT

CONFERENCE — AMERICAS.

9th and 10th September 2025. Hyatt Regency Hotel, Miami FL, USA.

AIRLINE & AEROSPACE MRO & FLIGHT OPERATIONS IT

CONFERENCE — APAC.

15th and 16th October 2025. Amari Watergate Hotel, Bangkok, Thailand.

18TH ANNUAL FLIGHT OPERATIONS CONFERENCE — GLOBAL.

3rd and 4th December 2025. Radisson Hotel & Conference Centre,

London Heathrow UK.

For exhibition and sponsorship enquiries,

email: ed.haskey@aircraft-commerce.com


NEWS & TECHNOLOGY

SO MUCH IS RIDING

Web Manuals strengthens

Amelia AI suite with new

Co-Author tool for editors

ON THE SOFTWARE

RUNNING YOUR AIRLINE!

The SkedFlex Air Operations Suite is a

comprehensive, flexible, and easy-to-use

Aviation Management package that includes:

Flight and Crew Management with FCMS

Dispatch Operations with Flight Planning

Maintenance, Inventory, and Accounting with MISA

Visit us online

at eTTAviation.com to schedule a free, customized demo!

In late May 2025, Web Manuals

launched Amelia Co-Author, the latest

addition to its Amelia suite, designed

to support editors responsible for

writing and compiling aviation

regulatory manuals with fast and more

accurate authoring capabilities.

Powered by Generative AI,

compliance officers and technical

writers can now use Amelia Co-Author

to refine document formatting,

rephrase content or generate new text.

For example, within seconds, it can turn

technical jargon into plain, easy-tounderstand

language, extract

information from scanned documents

or condense long paragraphs into

coherent tables. Users can ask custom

prompts in the language that best suits

their needs or choose from a set of

predefined commands, all while

working in the Web Manuals platform.

Martin Lidgard, CEO, Web Manuals,

said: “Amelia Co-Author marks the next

step in our pursuit of making aviation

documentation smarter and more

streamlined. It allows document editors

to focus on the quality of their content

while speeding up revision workflows

and strengthening compliance. By

eliminating tedious and repetitive

authoring tasks, we’re giving teams the

tools to edit with total confidence. It’s

about simplifying the process while

raising the standard of aviation

documentation.”

Amelia Co-Author integrates

seamlessly with Web Manuals’ Custom

Modules, enabling quick access to

approved templates. A built-in change

view shows a side-by-side comparison

of original and edited text for full

transparency and compliance

assurance. Editors can also review past

prompts via a query history, ensuring

control over every revision. The launch

comes following the success of Amelia

AI Document Search for pilots, crew

members and other manual readers,

introduced in April 2024.

Lidgard added: “Combined with our

Amelia AI Document Search, aviation

organizations can feel assured that all

departments are operating safely and

efficiently while staying compliant with

fast evolving regulations.”

Amelia Co-Author is now available

to all operator types worldwide.


NEWS & TECHNOLOGY

2022 August_Aircraft IT eJournal_m1.pdf 1 7/28/22 11:48 AM

Trax selected to modernize

Delta TechOps’ maintenance

and engineering systems

ULTRAMAIN ®

www.ultramain.com

In early June 2025, Delta TechOps

announced that it will replace its

legacy maintenance and engineering

systems with Trax’s advanced eMRO

and eMobility solutions. Initially, more

than 6,000 technicians across the Delta

TechOps line maintenance network will

use Trax’s innovative technology to

digitize their maintenance processes,

leading to enhancements in efficiency,

data accuracy, and operational

performance. The companies plan to

use this initial implementation as a

foundation for the future deployment

of additional Trax eMRO modules and

eMobility apps focused on heavy

maintenance, maintenance planning,

engineering, and quality management

— all hosted in the fullymanaged

Trax Cloud.

“AAR’s strategic investments in Trax

have enabled the company to scale to

support the largest airlines and most

diverse fleets. We are grateful to Delta

for selecting Trax and look forward to

powering their system modernization,”

said John M. Holmes, AAR’s Chairman,

President and CEO.

John Laughter, President of Delta

TechOps, added, “We are confident

Trax will enhance our operational

efficiency by streamlining maintenance

processes across Delta TechOps,

enabling our people to focus on

delivering the Delta Difference.”

AAR is a global aerospace and

defense aftermarket solutions company

with operations in over 20 countries.

Headquartered in the Chicago area,

AAR supports commercial and

government customers through four

operating segments: Parts Supply,

Repair & Engineering, Integrated

Solutions, and Expeditionary Services

Trax is the premier provider of

aviation maintenance mobile and cloud

products in the global aviation market

and a wholly-owned subsidiary of AAR

CORP. Trax products support digital

signatures, paperless working,

including workpacks and manuals,

RFID-capability for logistics, biometric

security, offline capability for its suite of

mobile apps, web-based applications,

and the ability for users to work

anywhere with easy access to real-time

information. Through its eMRO and

eMobility products, Trax provides

comprehensive software solutions

designed to manage all aspects of

aircraft maintenance.

Delta TechOps is the maintenance

division of Delta Air Lines, providing

comprehensive maintenance, repair,

and overhaul services for Delta’s fleet

and other aviation customers. With a

commitment to safety, quality, and

innovation, Delta TechOps continues to

set the standard for excellence in

aviation maintenance.


Time to reskill

and attract

next-gen aviation

technicians?

AI meets digital to bridge

the experience gap.

Read the IFS

white paper.

NEWS & TECHNOLOGY

Veryon earns prestigious

FAA AMT Diamond of

Excellence Award

Industry-leading aviation software

provider recognized for commitment

to continuous training, safety, and

maintenance excellence.

In mid-February 2025, Veryon, a

leading provider of information services

and software solutions for the aviation

industry, was proud to announce that it

has been awarded the Federal Aviation

Administration (FAA) Aviation

Maintenance Technician (AMT)

Diamond of Excellence Award, the

highest honor in the awards program.

This recognition highlights Veryon’s

unwavering commitment to aviation

safety, workforce training, and

operational excellence. The FAA AMT

Awards Program encourages aviation

maintenance technicians and their

employers to engage in continuous

training that enhances safety and

minimizes maintenance errors. The FAA

designs specialized courses each year

addressing critical industry topics,

including accident prevention,

regulatory changes, and emerging

safety concerns. Companies supporting

this training are recognized for

upholding industry standards and

advancing aviation safety.

Veryon earned the Diamond Award

of Excellence by ensuring that 100% of

its eligible employees completed the

FAA’s AMT training requirements. The

team demonstrated an ongoing

commitment to skill development

through bi-weekly courses and exams,

reinforcing the company’s proactive

approach to professional growth. This

rigorous training program enhances

technical expertise and significantly

reduces the risk of costly maintenance

errors, whether they lead to operational

disruptions or require corrective action

on the hangar floor.

“At Veryon, we believe continuous

learning is the foundation of

operational excellence,” said Justin

Linscomb, Director of Aviation Quality

Assurance at Veryon. “This award

reflects the dedication of our team,

who have embraced ongoing

education to remain at the forefront of

industry advancements. By prioritizing

knowledge and best practices, we’re

not just meeting standards —

we’re setting them.”


VALIDATED

NEWS & TECHNOLOGY

Among the Veryon Operations team

members who actively participated in

structured training throughout the year,

helping qualify the company for the

Diamond of Excellence Award, were six

qualified A&P certificate holders: Chris

Argyros, Tracy Gandy, John Koci, Justin

Linscomb, Douglas Patocka, and Ryan

Roeder. Their dedication and expertise

exemplify Veryon’s commitment to

maintaining the highest safety and

efficiency standards.

“We take immense pride in this

recognition, as it underscores our

relentless pursuit of innovation and

quality in aviation maintenance,” added

Bethany Little, Chief Executive Officer

at Veryon. “This achievement reinforces

our mission to equip aviation

professionals with the industry’s most

advanced, reliable, and safetyfocused

solutions.”

As aviation technology and

regulations continue to evolve, Veryon

remains committed to providing

state-of-the-art maintenance solutions

and fostering a workforce equipped

with the latest industry knowledge. By

prioritizing education and training, the

company strengthens its leadership in

aviation maintenance software while

advancing safety and operational

excellence on a global scale.

Veryon is a leading provider of

aviation software and information

services, supporting a global network

of more than 75,000 aircraft

maintenance professionals and over

7,600 customers in nearly 175 countries

worldwide. The business helps

everyone from business aviation teams

and MROs to airlines and OEMs get

their aircraft more uptime. Challenges

like unscheduled repairs, part

availability, and excessive paperwork

lead to too many aircraft spending too

much time on the ground. And that

leads to needless delays, endless back

and forth, and lots of wasted dollars.

The key to more uptime is having a

better technology platform to manage

everything from maintenance and

operations to manuals and diagnostics.

That’s why thousands of aircraft

operators, 25% of the worldwide

commercial fleet, and over 100 OEMs

all rely on Veryon. And it’s why

customers have been able to achieve

an average 23% improvement in

aircraft downtime cost.

KNOW WHAT’S

NEW IN IT OPS

TO SIGN-UP, CLICK HERE.

IT’S FREE!

AIRCRAFT IT

Operations


NEWS & TECHNOLOGY

flydocs announces strategic partnership with Sunclass Airlines, to

provide Digital Records and Lifecycle Asset Management services

flydocs, the aviation global leader in digital records,

asset management, and engineering services, has

signed a five-year agreement with Sunclass Airlines,

the Nordic’s largest charter airline, to provide

market-leading Digital Records Management (DRM)

and Lifecycle Asset Management (LAM) solutions,

enhancing the airline’s operational efficiency and

fleet management capabilities.

By integrating both DRM and LAM, Sunclass will

not only streamline and digitize its technical records

processes but also gain real-time visibility of

whether its assets meet lease return conditions.

This consolidated view of fleet-wide lease return

events can support Sunclass in aligning asset

management strategies with engineering priorities

and making smarter decisions on maintenance

planning, cost avoidance and reducing risk during

aircraft transitions, supported by predictive analytics

and scenario modelling.

This new partnership, announced in late April

2025, complements the airline’s existing partnerships

with flydocs’ Digital Tech Ops Ecosystem partners

AMOS, a leading maintenance and engineering

(M&E) software. Together, the Digital Tech Ops

Ecosystem provides a holistic approach to airline

maintenance and technical operations, creating a

powerful synergy that will empower Sunclass to

streamline its operations across the tech

ops value chain.

Commenting on the partnership, Andy Smith,

Chief Commercial Officer at, flydocs said; “We are

proud to partner with Sunclass Airlines to enhance the

customer experience through digital transformation.

DRM will seamlessly integrate with AMOS to ensure

compliance-ready digital records, while our LAM

software provides a single source of truth to reduce

redelivery risk, improve transparency on component

status vs lease return conditions, and enable smarter

maintenance planning for revenue optimization. This

collaboration within our Digital Tech Ops Ecosystem

reflects our commitment to quality, excellence and

customer-centric solutions.”

Martin Hodgkinson, Director of Fleet & Technical

Strategy, Sunclass Airlines stated; “Propelled by a

commitment to innovation, we are pleased to

collaborate with flydocs, to enhance our digital

capabilities. Their commitment to market-leading

solutions will transition us from using non-specialized

We became 20x faster

in report processing!

Lauris Mikelsons

VP of Compliance & Safety at airBaltic

Book AI demo

beams.tech


NEWS & TECHNOLOGY

OnTrack Aero takes off with AMOS

storage tools to a dedicated records management

solution. We’re also excited to be one of the first

users of flydocs LAM solution, helping us to

transform our approach to asset management

In late April 2025, Swiss-AS was pleased to share

across the aircraft lifecycle. flydocs excellent track that OnTrack Aero has chosen AMOS to support its

record and expertise align with our aviation

CAMO operations, stepping up its commitment to

roadmap marking a significant period in our

delivering top-tier maintenance and airworthiness

transformation strategy.”

management for its Airbus and Boeing operating

flydocs is an asset management solution provider customers. By implementing AMOS, OnTrack Aero

with the aviation industry’s most comprehensive now runs a fully integrated Maintenance &

solution for creating value out of aircraft maintenance Engineering system that brings greater efficiency,

data. We offer the tools and expertise that allow all smarter maintenance planning, improved tracking,

industry stakeholders to drive sustainable innovation and optimized airworthiness management — all while

to help build the future of the commercial aviation ensuring regulatory compliance within the

asset lifecycle. Recognized as a global leader in digital aviation industry.

records management, flydocs was founded in 2007 This collaboration highlights OnTrack Aero’s

and is 100% owned by Lufthansa Technik. With over commitment to its CAMO services, reflecting their

300 employees in multiple locations spread across ‘integrity alive’ approach. Swiss-AS is proud to

the globe, flydocs is trusted by over 75 airlines, support their mission to streamline compliance,

lessors, and Aircraft MROs IT MRO to - deliver Veryon Half measurable Page Ad - 0325.pdf long-term

1 3/19/2025 2:45:45 reduce PM operational risks, and simplify the complexities

operational and cost efficiencies.

of aircraft maintenance and logistics for their clients.

Scan to

learn more >>

C

M

Y

CM

MY

CY

CMY

K

MORE INSIGHTS.

LESS DOWNTIME.

SMARTER MAINTENANCE STARTS HERE

An integrated approach to keeping your fleet flying with fewer

delays, lower costs, and smarter decision-making. More than

just digitizing maintenance, Veryon revolutionizes how

aviation teams predict, manage, and resolve issues

before they impact operations.

AVIATION MAINTENANCE IS COMPLEX,

BUT VERYON’S AI-POWERED SOLUTIONS

MAKE IT SMARTER, FASTER, & MORE

PREDICTABLE.


NEWS & TECHNOLOGY

IBM® Maximo® for Aviation

Clear skies ahead with AI-driven asset lifecycle management

TAP Air Portugal selects

Comply365 to enhance

compliance and

operational efficiency

Frustrated by inefficient aviation

asset management, leading to

costly downtime and safety risks?

Preventative maintenance

Detect anomalies early and trigger preventive

actions automatically. Maintain visibility

into fleet health — anytime, anywhere.

With Maximo® for Aviation, companies can

efficiently schedule and manage aircraft

maintenance to help address regulatory

compliance obligations and minimize periods

when an aircraft is grounded.

57%

47%

improvement in mean

time to repair rate 1

reduction in unplanned

equipment downtime 1

watsonx capabilities

Leverage watsonx AI and computer vision

to help detect issues, generate insights, and

streamline maintenance decisions.

Manage customers and suppliers

Manage service agreements, billing, and internal/

external MRO services. Oversee procurement,

vendor qualifications, and warranty claims.

Discover more

1. IDC Business Value White Paper, sponsored

by IBM, The Business Value of IBM Maximo,

US52025724, May 2024

© Copyright IBM Corporation 2025. IBM, the

IBM logo, and Maximo® are trademarks or

registered trademarks of IBM Corp., in the U.S.

and/or other countries.

In late April 2025, Comply365, LLC, a

global leader in operational content,

safety, and training management

solutions for the aviation industry, was

proud to announce that TAP Air

Portugal has selected Comply365 as

its partner to strengthen its

compliance and operational

performance. TAP Air Portugal, the

national airline of Portugal, operates an

average of 2,500 flights per week to 90

destinations across 34 countries.

Additionally, Portugália Airlines, a

subsidiary of TAP, will also adopt

Comply365’s document management

and mobile app solution.

TAP Air Portugal needed a proven,

enterprise solution to standardize

authoring of its operational content and

ensure consistency across all their

manuals. Through this collaboration,

TAP Air Portugal and Portugália

Airlines will streamline the

management of all their document

types, including OEM and company

manuals, across authoring, compliance,

and control. By utilizing Comply365’s

next generation operational content

management (OCM) platform, the

airlines’ employees will enjoy a modern

and intuitive mobile interface that

provides secure and easy access to

essential documents, available from

any device and location, both

online and offline.

“We are happy to partner with


NEWS & TECHNOLOGY

Comply365 as we continue to elevate our compliance,

document management, and operational

performance,” said Mário Chaves, COO at TAP Air

Portugal. “By leveraging Comply365’s innovative

mobile document management platform, we can

ensure our teams have secure, seamless access to

critical information and maintain the highest

standards of efficiency and regulatory compliance.

This partnership will empower our employees with the

tools and information they need to work more

efficiently and effectively, both on the ground

and in the air.”

“We are thrilled to welcome TAP Air Portugal and

Portugália Airlines to the Comply365 family,” said Ilia

Kostov, CEO of Comply365. “With our next generation

OCM solution, which brings together the industryleading

capabilities of Comply365’s ProAuthor and

Vistair’s DocuNet, we are committed to supporting

airlines in their quest for optimum operational

performance, and regulatory compliance all while

driving significant efficiencies. We look forward to

supporting TAP Air Portugal and Portugália Airlines

on this journey, delivering a more efficient and

streamlined experience for their teams.”

Comply365 is a leading provider of Operational

Content Management, Safety Management and

Training Management in the highly regulated industries

of aviation, defense, rail and space. Comply365

provides a powerful combination of expertise and

products underpinned by unified best practices,

empowering its customers to elevate operational

excellence, transform safety management and training

management, with closer integration of relevant data

sets across domains. Comply365 product portfolio

ensures its customers’ crews and assets are always

geared for peak operational performance, unlocking

unparalleled financial and operational gains through

more streamlined, robust and agile operations.

Comply365 is the trusted technology partner of many

of the most progressive aviation, defense, rail and

aerospace organizations worldwide.


NEWS & TECHNOLOGY

KeepFlying® and Mentis Aviation

Group form joint venture to

launch AI-driven aviation

aftermarket platform

in Greater China

Soar above paper

IDMR, the leader in aviation document

management software, presents a true

web-based end-to-end paperless task cards

InForm

InForm combines document & content management

with process improvement in our tightly regulated

industry. InForm seamlessly integrates with OEMs and

M&E Systems to reduce any redundant work.

Task Cards

A completely paperless solution, making task card

authoring & management highly efficient and requiring

minimal technical expertise. InForm takes advantage

of the latest OEM digital Maintenance Planning

Document (MPD) and Task Card data (AMM). Support

for iSpec2200 & S1000D import is built-in to the Task

Card template, allowing imports of the entire deck

without hassle.

Click here for more

eSign

IDMR offers unified Web-based applications with a

centralized platform with no installations required.

Our secure web application integrates with federated

ADFS access and offers fast performance operating

across OS, platforms, devices, and terminals.

Our advanced accessibility functionalities allow our

applications to be mobile and work anytime, anywhere;

key features for inspectors, technicians, and personnel

working in hangars.

Management enjoys real-time access to dashboards

to track the progress of checks, run reliability reports,

and optimize turn-around time.

www.IDMR.com

In early May 2025, Singapore-based

KeepFlying® Pte. Ltd. and Mentis

Aviation Group China Headquarters

(MAG) announced the formation of a

joint venture to launch KeepFlying’s

proprietary AI-driven aviation

aftermarket platform in the

Greater China region.

KeepFlying’s platform leverages

advanced artificial intelligence to

optimize the management of aviation

asset lifecycles. Designed to support

faster turnaround times (TAT) and

improved decision-making, the

platform streamlines a wide range of

critical tasks — including pre-purchase

inspections (PPI), mid-lease

evaluations, due diligence, residual

value calculations, shop visit cost

estimates, scrap and used serviceable

material (USM) analysis, parts lead time

tracking, and lease transition and

redelivery planning.

“We’re thrilled to partner with MAG


NEWS & TECHNOLOGY

as we bring our portfolio of AI-driven solutions to

market. At KeepFlying®, we view AI not just as a

technology, but as a strategic enabler—one that

unlocks new opportunities for cost optimization and

revenue generation across assets and maintenance

operations,” said Sriram Haran, CEO of KeepFlying®.

“By harnessing our ability to rapidly interpret complex

airworthiness and maintenance data, and embedding

intelligent agents into core business processes, we

empower our clients to visualize risk, identify cost

inefficiencies, and capture untapped

revenue potentials.”

“MAG is excited to partner with KeepFlying to

bring cutting-edge management and forecasting

technologies to China’s aviation aftermarket,” said

Lydia Sheng, CEO of Mentis Aviation Group. “Staying

ahead in today’s market requires integrating AI into

core business processes — especially in the aviation

aftermarket, where complexity spans everything from

verifying documentation and maintenance history to

forecasting and settling on residual value calculations.

AI offers a key strategic advantage toward managing

these processes, and thus maximizing profitability.”

Mentis Aviation Group China Headquarters (MAG)

incorporated in 2020 to aggressively pursue a role in

one of the most underserved — and potentially

high- growth — sectors in the Asian aviation market: a

Commercial Aircraft Parts Distribution, Recycling and

Tear Down Operation with a leasing platform focused

on mid- to end-of-life assets as feedstock for the

operation. MAG will leverage low costs and an aging

aircraft fleet operating in the Asia Pacific region, to

gain global leading edge and competitive advantage

in its core competencies. The operation currently

revolves its business around Assets Trading and

Teardown, Aircraft & Engine Leasing, Parts

Distribution & AOG support with its Asia Pacific

headquarter in Singapore, and China Commercial

Center in Shanghai with a teardown

operation in Hefei.

KeepFlying® is transforming the $170B Aircraft

Asset Management Industry. Founded in 2021,

KeepFlying is redefining aviation intelligence with a

platform that transforms airworthiness and

maintenance data into structured, S/LLM-ready

formats — unlocking powerful commercial insights. Its

AI agents empower airlines to significantly reduce

costs associated with manual record reviews during

phase-ins, transitions, and redeliveries. Maintenance,

Repair, and Overhaul (MRO) providers benefit from

improved slot profitability, thanks to AI-driven models

that mitigate TAT risks, streamline supply chain cycles,

and forecast cost escalations. For lessors,

KeepFlying’s solutions offer dynamic asset visibility,

enabling real-time tracking of performance, risk, and

cost by connecting siloed systems and interpreting

complex airworthiness records. With the launch of

their proprietary Aviation Digital FinTwin® platform —

powered by advanced Aviation Language Models —

they are enabling a true ‘data-to-dollar’

transformation across the aviation ecosystem, helping

stakeholders drive smarter decisions, operational

efficiency, and measurable savings.

MRO IT SYSTEM EXPERTS

• Upgrades and Implementations

• Full System Health Checks

• Training & Development

• ETL and Data Migration

• System Help Desk

www.rota.technology

+1 (321) 710-7682


NEWS & TECHNOLOGY

2024_AircraftIT-MRO-eJournal_108mmx144mm_Summer_Outlines.pdf 1 4/30/24 8:54 AM

STARLUX Airlines selects AMOS

for digital task card management

C

M

Y

CM

MY

CY

CMY

K


• STARLUX Airlines signs for a

tailored AMOS Edition focused on

task card documentation.

• Hosted solution for 50 users with a

six-month

implementation timeline.

• Go-live planned for

late summer 2025.

Swiss AviationSoftware (Swiss-AS)

was pleased to announce, in mid-May

2025, that STARLUX Airlines, a

premium full-service carrier based in

Taiwan, has signed an agreement to

implement AMOS. With AMOS, the

airline will be focusing on the

management of technical

documentation related to task cards.

To support its digital maintenance

strategy, STARLUX has chosen

Swiss-AS hosting services, ensuring a

secure and fully managed system

environment. The AMOS

implementation will cover 50 users

and is scheduled to be completed

within six months, with the go-live

planned for late summer 2025.

AMOS will enable STARLUX to

streamline its documentation

workflows, improve cross-functional

collaboration, and support regulatory

compliance. The solution is expected to

bring long-term operational benefits by

aligning with the airline’s commitment

to innovation and service excellence.

The teams at STARLUX and

Swiss-AS are working closely together

to make sure the AMOS

implementation runs smoothly and

stays on track. The partnership is built

on a shared goal: improving day-to-day

maintenance operations with the help

of smart digital tools. The partnership

marks another milestone for Swiss-AS

in the Asia-Pacific region and

underlines AMOS’ adaptability in

meeting the specific needs of modern,

NEWS & TECHNOLOGY

dynamic airlines like STARLUX.

“To enhance maintenance

management efficiency and reduce the

risk of human error, STARLUX Airlines

has officially adopted the AMOS

system. By leveraging this industryleading

Maintenance Information

System (MIS), we aim to streamline our

current task card creation processes.

Additionally, the system will enable

structured management of our Aircraft

Maintenance Program (AMP) and OEM

documents, supporting greater

operational accuracy and

effectiveness” said a spokesperson for

the Project Team, Engineering &

Maintenance Div. of Starlux.

STARLUX Airlines was founded in

May 2018 and is headquartered in

Taipei. With operations launched in

January 2020, the airline is known for

its modern fleet and premium service

offering. STARLUX continues to expand

its footprint in both regional and

international markets. Founded on the

philosophy that luxury should be

available to everyone, not just the elite,

Taiwan-based STARLUX is a boutique

international airline serving over 25

destinations from Taiwan to the US,

Japan, Macau, Vietnam, Thailand,

Philippines, Malaysia, and Singapore.

STARLUX passengers traveling

between North America and Asia are

able to enjoy an easy transfer in Taipei

with its four US routes: Los Angeles-

Taipei, Ontario, CA- Taipei (started June

2 2025), San Francisco-Taipei, and

Seattle-Taipei. STARLUX prioritizes

safety and offers unparalleled service

with the goal of making flying a truly

luxurious and unforgettable experience.

flydocs & Air Astana partnership

for digital transformation

flydocs, the aviation global leader in

digital records, asset management and

digital engineering services, and Air

Astana, Kazakhstan’s award-winning

flag carrier, announced in mid-July

2025 their strategic partnership to

digitize the records management

process with flydocs’ Digital Records

Management (DRM) solution across Air

Astana’s fleet of over 60 aircraft.

The collaboration brings together

solutions from flydocs to create value

out of aircraft maintenance data for Air

Astana in the form of digital records

management, ensuring smooth

integration with their maintenance and

engineering systems. Air Astana will

experience first-hand benefits of

flydocs’ software package, including the

integration with their M&E system-TRAX.

Pratap Shetty, Director IT Operations

and Engineering Systems at Air Astana,

said, “We’re excited to build on our

existing commitment to excellence and

customer-centric service with flydocs.

With their support of streamlined DRM

software and holistic solutions, we look

forward to digitizing our aircraft

maintenance records with improved

data accuracy, real-time Information,

and compliance management.”

Read the full story on Aircraft IT Website


NEWS & TECHNOLOGY

Helvetic goes paperless with the REDiFly eTechlog

In late May 2025, Helvetic officially want live with

the REDiFly eTechlog across its entire fleet, marking

a major milestone in the Swiss airline’s digital

transformation. REDiFly’s cloud-based platform

replaces paper technical logbooks with a streamlined

digital system, giving pilots and engineers real-time

access to flight and maintenance data.

Helvetic’s rollout of the REDiFly eTechlog marks a

major shift away from paper-based processes, giving

pilots and maintenance teams a faster, more accurate

way to manage aircraft defects, flight records, and

technical updates. Pilots and engineers now manage

data entirely through a modern, digital platform,

eliminating delays and errors associated with

traditional paper processes.

Helvetic assigned iPads directly to pilots rather

than individual aircraft, a key deployment feature that

improves accountability, device care, and operational

security. Pilots use their assigned devices to manage

flight and maintenance reporting tasks without the

need for shared hardware. The REDiFly platform’s

cloud-native SaaS design also supports Helvetic’s IT

strategy by reducing the need for in-house

infrastructure and enabling secure, scalable access

across the network.

Helvetic completed the deployment of the REDiFly

Empower Maintenance

& Engineering Through

Data-Driven Apps

Flight Hours Airtime 737 Fleet

Maintenance Check Interval Usage

600.00

Rate

Inventory Value Trend

500.00

400.00

160

1.5B

300.00

140

1.0B

200.00

120

500M

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

100

0

-500M

80



With more than ten years of experience in aviation data

and engineering, EXSYN builds modular apps that solve

real operational pains, automating maintenance tasks,

reducing downtime, and ensuring aircraft data stays clean,

connected, and audit-ready across systems and time.

hello@exsyn.com

Data Collection & Integration

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Data Verification & Validation

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Predictive Maintenance

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More than 100 Apps


NEWS & TECHNOLOGY

Ames

eTechlog across its fleet and supported

pilots and maintenance teams through

a structured onboarding and training

program. The eTechlog is seamlessly

integrated with existing operational

software, including WinOps (flight

operations) and AMOS/AMOS Mobile

(maintenance), giving flight and

maintenance teams real-time visibility

into aircraft status, scheduled

maintenance requirements, and

technical reporting data.

The REDiFly eTechlog process was

also successfully approved by the Swiss

Federal Office of Civil Aviation (FOCA),

reflecting compliance with Tier 1

regulatory standards. Christian Suhner,

CTO of Helvetic commented: “Going

live with the REDiFly eTechlog has been

a major milestone for Helvetic Airways.

The system adapts to our processes,

rather than the other way around,

making it easier to collect and manage

technical data. It has strengthened our

operations’ data quality, security, and

reliability across the network. We’re

excited about what the future

holds with REDiFly.”

REDiFly’s CEO, Patrick Clancy,

commented: “Helvetic’s move to a fully

paperless operation with the REDiFly

eTechlog shows exactly what this

platform was built for — giving airlines

faster, more reliable workflows and

real-time control over the quality and

management of their operational data.

It’s not just about replacing paper; it’s

about giving operators better control

over their data, improving turnaround

times, and making maintenance

decisions with real-time information.

We’re proud to have played a part in

helping Helvetic move to the next level

of digital operations.”

REDiFly develops flexible, userfocused

aviation software. Their

eTechlog replaces paper-based

aircraft technical logbooks, giving

operators real-time control over

maintenance data, improving

airworthiness tracking, and reducing

operational delays. Built through direct

collaboration with flight and

maintenance teams, REDiFly helps

streamline maintenance workflows and

simplify regulatory compliance.

Helvetic Airways is a Swiss airline

headquartered at Zurich Airport,

operating scheduled and charter flights

across Europe with a fleet of 22

Embraer aircraft. Helvetic is known for

its high operational standards, modern

fleet, and commitment to continuous

innovation in aviation services.

The only advanced maintenance

planning and scheduling solution that

creates an optimized future.

Improve

Planning

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Time

omegaair.com

Maximize

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Reduce

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Optimize

Scheduling


NEWS & TECHNOLOGY

Asia Digital Engineering secures EASA and

FAA Certifications, cementing its status as a

world-class, multi-certified aircraft

maintenance provider

Towards the end of May 2025, Asia Digital

Engineering (ADE), the Maintenance, Repair and

Overhaul (MRO) subsidiary of Capital A, proudly

announced that it has been awarded two of the

highest international recognitions in the aviation

industry — Maintenance Organisation Approval

(EASA.145.0967) from the European Union Aviation

Safety Agency (EASA), and Repair Station

Certificate (ADNY458E) from the United States

Federal Aviation Administration (FAA).

These certifications are more than a badge of

compliance — they are a testament to ADE’s rigorous

adherence to the world’s most stringent safety,

airworthiness, and operational standards. ADE is now

officially recognized by both EASA and the FAA as an

organization that upholds the highest global

standards to maintain and release aircraft, parts, and

components back into service under their

respective regulations.

YB Anthony Loke Siew Fook, Malaysian Minister of

Transport, said “Congratulations to Asia Digital

Engineering on attaining certifications from EASA

and the FAA — two of the most prestigious aviation

authorities in the world. These landmark

achievements mark a major leap forward not only for

ADE but also for Malaysia’s aerospace sector as a

whole. It reaffirms our nation’s capability to meet and

exceed international standards, and positions Malaysia

as a rising global hub for high-quality, dependable

aircraft maintenance. I am confident that ADE’s

continued growth and excellence will further elevate

Malaysia’s standing in the global aerospace industry

and inspire other local players to aim higher.”

Mahesh Kumar, Chief Executive Officer of Asia

Digital Engineering, said; “These milestones reinforce

Maintenance & Operations Software Solutions

www.mrxsys.com

End-to-end Solution

eBook

Cloud Based eTechlog eJobCard Multi-User

Paperless

Real-Time Data

MRX Systems brings a complete, secure and scalable solution to challenges faced by

operators, CAMOs and MROs. The system is divided into four modules, each of them

designed to meet the specific operational needs of their users.


NEWS & TECHNOLOGY

our position as a leading MRO in the

region and underscore Malaysia’s

growing role as a major hub for aviation

maintenance. While we remain the

primary MRO for AirAsia, we now

support a growing portfolio of airlines

across the region and beyond —

delivering world-class, safe, and

high-quality, value-driven maintenance

on a global scale. These certifications

enable us to offer our services to even

more airlines internationally. None of

this would be possible without the

unwavering dedication, discipline, and

expertise of our Allstars. The credit

truly goes to them.”

Tony Fernandes, Chief Executive

Officer of Capital A, said “We are

incredibly proud of Asia Digital

Engineering’s accomplishments, which

are consistently reaching new heights.

The certification from EASA and the

FAA isn’t just a win for ADE; it’s a win

for Malaysia and the Asean aviation

industry. It shows that once again, our

homegrown talent can take on the

best in the world.”

Since its establishment in 2020, ADE

has earned the trust of airline partners

across the region by delivering

exceptional MRO services, pioneering

digital innovations, and maintaining a

strong focus on customer satisfaction.

The company has completed over 180

base maintenance checks in under four

years, an impressive track record that

underscores both speed and quality. In

addition to its EASA and FAA approvals,

ADE is an approved maintenance

organization (AMO) in 10 countries,

namely Malaysia, Indonesia, Cambodia,

the Philippines, Singapore, Vietnam,

India, Nepal, Thailand and Myanmar.

In October 2023, ADE received its

EASA Part 145 Maintenance

Organization approval and, last year,

ADE celebrated a major milestone with

the launch of its state-of-the-art 14-line

MRO hangar — the largest and most

advanced facility in Malaysia. Building

on this momentum, ADE RedChain 2, a

dedicated workshop and training

center, is set to be launched in Q3 2025,

further strengthening ADE’s ecosystem

and talent development efforts.

As ADE continues to scale new

heights, the EASA and FAA

certifications not only validate its

capabilities but also pave the way for

further international expansion —

positioning ADE as a go-to MRO

partner for airlines worldwide.

Asia Digital Engineering (ADE)

was founded in September 2020 and

is a wholly-owned subsidiary of Capital

A Berhad, based in Kuala Lumpur.

ADE leverages the AirAsia’s

Engineering Department’s best

practices and unsurpassed combined

experience in the region. ADE offers a

range of aircraft services for line

maintenance, base maintenance,

workshop, component and

warehouse services, and engineering

support services. Equipped with

state-of-the-art infrastructure and

facilities and its vast experience in

airline engineering managing the

world’s best low-cost airline, ADE aims

to uphold the highest standards when it

comes to professional integrity, quality

and reliability, driving greater

efficiencies and safety, for all

customers at all times.


NEWS & TECHNOLOGY

Performance Starts With A Plan

Veryon expands strategic

App integrations with

Airplane Manager partnership

Since switching to Aerros, our customers have:

• Increased fleet size with minimal increase in overhead

• Increased plan detail by 9x and plan length by 4x

• Reduced time to budget by half

Learn how Aerros can dramatically improve

your planning results today.

aerostratsoftware.com

info@aerostratsoftware.com


New partnership with Airplane

Manager bridges the gap between

maintenance tracking and flight

scheduling for business

aviation operators.

Near the end of May 2025, Veryon, a

leading provider of information services

and software solutions for the aviation

industry, today announced a new

integration with Airplane Manager, a

premier platform for flight operations,

scheduling, and trip planning. This

strategic move is part of Veryon’s

broader commitment to improving

real-time coordination across aviation

functions and giving customers even

more options to choose from when it

comes to premier Flight Operations

vendors. The integration enables

automatic synchronization of aircraft

status, maintenance schedules, and

crew coordination between Airplane

Manager and Veryon Tracking,

delivering real-time visibility and faster

operator decision-making. It reduces

manual updates, improves dispatch

accuracy, and ensures maintenance and

flight departments are always aligned.

“Simplifying how our customers

operate and giving them choices as

they look to integrate products across

their ecosystem remains a core

NEWS & TECHNOLOGY

principle at Veryon,” said Kris Volrath,

Senior Vice President of Product of

Veryon. “With our integration with

Airplane Manager, we are adding

another partner to our integration

portfolio and empowering our

operators with accurate, up-to-theminute

aircraft status data without the

need for additional

technology integration.”

Strategic Integration Portfolio

continues to grow

This new capability adds to Veryon’s

growing portfolio of integrations with

leading scheduling and operations

platforms, including Skylegs,

FlightBridge, Professional Flight

Management (PFM), Business Aircraft

Records and Tracking (BART),

Professional Flight Management (PFM),

and Avianis. Powered by Veryon’s open

API architecture, these integrations

allow maintenance tracking, scheduling,

and operational systems to share data

seamlessly, eliminating rework,

increasing reliability, and reducing the

time it takes to go from maintenance

sign-off to wheels up.

“Integrating Airplane Manager with

Veryon Tracking helps improve the

efficiency between maintenance and

flight operations and ensure that blind

spots that may have existed before

between maintenance and scheduling

and are eliminated,” said Aaron

Zampaglione, Senior Engineer at

Airplane Manager. “It’s improved our

customer satisfaction, reliability, and

dispatch speed leading to a higher level

of confidence in aircraft readiness

across the board.”

Solving a Long-Standing

Industry Challenge

Disconnected systems have long been

a source of inefficiency in business

aviation. Veryon’s latest integration

directly addresses operators losing

time reconciling maintenance and flight

scheduling data across platforms,

helping flight departments recover

time, reduce friction, and optimize

aircraft utilization.

“Our customers want technology

that fits into their operation, not the

other way around,” said Volrath. “With

Airplane Manager and our other

integrations, we’re helping operators

adapt faster and fly smarter.”

Airplane Manager is a

comprehensive flight scheduling and

management software designed

exclusively for the private jet industry

and air charter operators. Since

pioneering web-based scheduling

software in 2009, Airplane Manager

continues to lead by providing

advanced solutions that seamlessly

connect pilots, passengers, owners, and

executive assistants. The platform

offers features such as flight

scheduling, crew management, and

real-time data synchronization,

enhancing operational efficiency for

over 1,295 flight departments and

managing 5,443 aircraft.

AIRCRAFT FLEET VIEW

New version with new feature:

CAMO Release

■ developed for airlines

■ always up-to-date view

on your fleet‘s status

■ easy-to-grasp view on

events like current delays,

cancellations and AOGs

■ specific views for

flight operations

and maintenance

■ customizable

for airlines

and users

marketing@crossconsense.de

CrossConsense.com


NEWS & TECHNOLOGY

Air Astana partners with

Comply365 for superior

operational efficiency and

compliance amid

continued expansion

In early June 2025, Comply365 a

leading global provider of operational

content, training and safety

management solutions for the global

aviation industry, announced its

partnership with Air Astana, the

national carrier of Kazakhstan and one

of the largest airlines in Central Asia,

to implement its industry leading

document management system,

DocuNet, across the airline’s flight

operations. This move is part of Air

Astana’s ongoing digital transformation

strategy aimed at enhancing

operational efficiency, safety, and

compliance as the airline continues to

expand its fleet and routes served.

By deploying Comply365’s next

generation Operational Content

Management (OCM) solution, DocuNet,

Air Astana will shift to a modern,

mobile-first platform that enables

streamlined distribution, access, and

control of all operational manuals

across all AOCs. With centralized

authoring for Airbus and Boeing OEM

content, the airline will ensure

consistency, unify user behaviors and

reduce duplication, leading to a more

cohesive and controlled

documentation environment.

“We are delighted to partner with

Comply365 to bring greater agility,

accuracy, and automation into our

operations with next-gen OCM

capabilities,” said Eoin O’Malley, Head

of Transformation at Air Astana.

“DocuNet will allow us to centralize and

standardize all operational

documentation, adding to our

efficiency and enabling our staff to get

instant access to the most accurate

information, and therefore contributing

to consistent on-time performance.”

“Air Astana is operating in a

high-growth region and, as an

expanding, forward-thinking airline, it

really understands the power of digital

transformation in aviation operations,

compliance and safety,” said Ilia Kostov,

CEO of Comply365. “We are proud to

support Air Astana’s vision with our

next generation OCM solution, and we

look forward to driving digital

innovation and superior efficiency in

their operations.”

Air Astana rejoins the ranks of

airlines leveraging DocuNet, having

previously used the advanced

document management platform, and

now also joins a growing list of global

carriers that rely on Comply365 to

manage mission-critical operational

content—supporting smarter, safer, and

more compliant aviation operations.

Air Astana Group is the largest

airline group in Central Asia and the

Caucasus regions by revenue and fleet

size. The Group operates a fleet of 61

aircraft split between Air Astana, its

full-service airline that operated its

inaugural flight in 2002, and FlyArystan,

its low-cost airline established in 2019.

The Group provides scheduled,

point-to-point and transit, short-haul

and long-haul air travel and cargo on

domestic, regional and international

routes across Central Asia, the

Caucasus, the Far East, the Middle East,

India and Europe. Air Astana was

recognised thirteen times in a row as

the “Best Airline in Central Asia and

CIS” at the Skytrax World Airline

Awards and received a five-star rating

in the major airline category by the

Airline Passenger Experience

Association (APEX).



NEWS & TECHNOLOGY

Veryon showcases predictive maintenance and AI-powered

solutions to boost aircraft reliability at Airline and Aerospace MRO

and Flight Operations IT Conference EMEA 2025

Veryon Diagnostics joins Veryon Tracking+ to

demonstrate end-to-end solutions to minimize the

impact of unscheduled maintenance.

In early June 2025, Veryon, a leading provider of

information services and software solutions for the

aviation industry, announced its participation in the

upcoming Airline & Aerospace MRO & Flight

Operations IT Conference EMEA 2025, June 17–18 in

Amsterdam, the Netherlands.

Over the two-day event, airlines, operators, and

MROs enjoyed unmatched opportunities to watch

demos of the latest digital solutions and discuss

challenges and priorities with the leading vendors in

the industry. During the Vendor Showcase on June 17,

Dave Purfurst, Global Pre-sales Director for Veryon,

discussed how Veryon Diagnostics and Veryon

Tracking+ can help users improve maintenance

efficiency and effectiveness, reduce aircraft

downtime, decrease inefficiencies, data errors, and

unaccountability, and more.

On day two, Veryon hosted a live Customer Case

Study Session with Willis Aviation Services Limited at.

Richard Landsbury, Sales Director for Veryon, and

Colin Gamson, Technical Consultant for Willis Aviation

Services Limited, discussed how Willis rapidly

implemented Veryon Tracking+ to improve efficiency,

stock control, and workflow visibility.

Complete Solutions to minimize the impact

of Unscheduled Maintenance

During the conference, Veryon showcased Veryon

Diagnostics, the answer for commercial operators to

reduce delays and cancellations, delivered in a single

seamless aviation management software solution.

Championed by 25 percent of the worldwide

commercial fleet, Veryon Diagnostics sets the

industry standard in improving aircraft availability,

empowering operators to eliminate unnecessary parts

replacement, optimize resources, and improve

first-time fix rates using a single seamless software

solution. A key highlight was the newest addition to

the Diagnostics suite, Veryon Reliability, an AI-enabled

parts predictability, fleet reliability, and reporting

solution that helps aircraft operators and OEMs

forecast parts and component failures, improve fleet

availability, and support proactive maintenance to

prevent costly disruptions.

“With Veryon Reliability, operators gain powerful

AI-driven insights into failure predictions, real-time

parts forecasting, and automated reliability tracking,”

said Kris Volrath, Senior Vice President of Product at

Veryon. “This advancement elevates our predictive

maintenance capabilities, empowering operators to

shift from reactive repairs to proactive decisionmaking

that boosts aircraft availability, cuts

maintenance costs, and enhances overall

operational performance.”

Veryon Reliability was recently honored with two

major industry awards: the 2025 Artificial Intelligence


Excellence Award and the 2025 We Love Tech Award.

These recognitions highlight the platform’s impact in

helping operators move from reactive to proactive

maintenance using predictive insights.

The company also showcased Veryon Guided

Troubleshooting and Veryon Defect Analysis as part

of the Veryon Diagnostics suite, as well as

Veryon Tracking+.

• Veryon Guided Troubleshooting transforms

aviation maintenance by helping operators cut

troubleshooting time by nearly 50% and boost

first-time fix rates by over 5%. Powered by

advanced analytics and a dynamic knowledge

base, it delivers step-by-step repair paths that

improve fault isolation accuracy, lower no-faultfound

rates, and enhance technician productivity

across maintenance environments.

• Veryon Defect Analysis utilizes advanced

technology and data analysis to identify, analyze,

and act on unscheduled maintenance events. 33%

reduction in repeating defects, 20% reduction in

unscheduled removals, and 10% reduction

in cancellations

and delays.

• Veryon Tracking+ is an end-to-end management

platform for commercial airlines, MROs, rotary, and

military operations. It provides integrated cloudbased

software for fleet management,

maintenance, inventory, and flight operations—

eliminating data discrepancies and improving

operational efficiency. Currently used by over 150

operators to manage more than 2,000 aircraft, the

platform offers web and mobile app access for

real-time fleet management.


NEWS & TECHNOLOGY

SunExpress goes live with AMOSeTL

• AMOSeTL fully deployed across

the SunExpress fleet after a

staggered rollout that began

in January 2025.

• Over 101,000 flights logged during

the parallel run phase, paving the

way for confident transition to

paperless operations.

• Successful two-year collaboration

between SunExpress and Swiss-AS

shaped the product from early

development to authority

approval and go-live.

In mid-May 2025, Swiss

AviationSoftware (Swiss-AS) was

pleased to announce that SunExpress,

a joint venture between Lufthansa and

Turkish Airlines, has successfully gone

live with AMOSeTL, the fully

integrated Electronic Tech Log

solution within AMOS. This milestone

marks the culmination of an intensive

two-year collaboration, with

SunExpress being not only the launch

customer but also as a strategic

development partner contributing to

the product’s refinement.

Since the initial development phase

of AMOSeTL in 2022, SunExpress has

actively participated in workshops,

demos, and feedback sessions,

contributing valuable insights that

helped shape the product. The airline’s

commitment to innovation and

operational excellence was instrumental

throughout all phases of the project.

A phased journey from concept

to paperless cockpit

SunExpress was among the first airlines

to sign for AMOSeTL. Their operational

expertise and commitment to

digitalization provided vital input

throughout the project. The objective:

to deliver a modern, intuitive, and fully

integrated electronic tech log solution

that meets the operational needs of

airlines and supports their

paperless ambitions.

AMOSeTL was rolled out with AMOS

release 23.12, following a structured

Airlines. MRO. OEM. Defense.

www.empowermx.com

EMX Vision AI-based solution for the

future of Intelligent MRO planning

and execution. Predict better.

Plan better. Process better.


NEWS & TECHNOLOGY

approach supported by close cooperation between

SunExpress and Swiss-AS. A ‘parallel run’ phase was

launched in April 2024, followed by the fleet-wide

iPad rollout in June. During this time, the AMOS

Competence Centre, pilots, and engineers carried out

extensive testing. Valuable feedback collected from all

user groups was continuously integrated into the

product, further enhancing its usability

and robustness.

By working closely with Swiss-AS, SunExpress also

secured approval from the local aviation authority to

operate AMOSeTL. This was a significant milestone,

supported by the creation of tailored documentation

for troubleshooting and user guidance. Once the

logged and operated flights reached a stable

high-performance level — covering approximately

101,000 flights — the decision, to off-board paper tech

logs, was confirmed. A staggered deployment began

in January 2025, starting with the Boeing 737-8 fleet.

Within three months, the entire SunExpress fleet was

transitioned smoothly to fully paperless operation.

Scope and integration

SunExpress implemented AMOSeTL in both pilot

mode and external maintenance mode, fully

integrated with AMOSmobile/EXEC at its base

stations. This setup allows for seamless collaboration

between cockpit and maintenance teams, fully

digitalizing the technical logbook process

from end to end.

Together, AMOSeTL and AMOSmobile/EXEC

provide a modern, connected working environment:

pilots can log defects and monitor aircraft status

directly on their devices, while engineers receive

real-time updates and can take immediate action

using AMOSmobile/EXEC. With this setup,

SunExpress has achieved a truly paperless operation

across its fleet. From pre-flight checks to return-toservice

confirmations, every step is now handled

digitally — reducing administrative overhead, ensuring

data accuracy, and improving turnaround times.

Now fully operational at SunExpress,

AMOSeTL enables:

• Operational efficiency: Real-time synchronization

of cockpit and maintenance data, accelerated

defect reporting, and streamlined return-toservice

workflows.

• Digital progress: Accurate, transparent process

execution and improved data quality through

structured, digital logbook entries.

• Improved working environment: A modern,

paperless interface tailored to pilots and engineers.

• Resilience: Reliable operation even without

internet connectivity thanks to

AMOSeTL’s offline mode.

• Sustainability: A paperless cockpit contributes to

the airline’s environmental goals.

AMOSeTL is part of Swiss-AS’s commitment to

supporting the digital transformation of the aviation

industry by offering solutions that connect cockpit,

maintenance, and operations in a seamless

digital workflow.

SunExpress was founded in Antalya as a joint

venture between Turkish Airlines and Lufthansa. The

airline acts as a tourism ambassador between Türkiye

and Europe with 35 years of experience and leisure

airline expertise. Operating flights on 237 routes

across 35 countries, SunExpress carries nearly 15

million passengers annually with over 4,400

employees based in Antalya, Frankfurt, Izmir, Ankara

and Dalaman. SunExpress was recently named the

‘Best Leisure Airline in Europe’ in the latest global

survey by Skytrax.

Swiss-AS, part of the Lufthansa Technik Digital

Tech Ops Ecosystem, is a leading provider of aviation

maintenance management software, which offers an

end-to-end integrated, highly intelligent software

suite designed to manage the entire spectrum of

maintenance activities. AMOS, in combination with its

mobile package, empowers its large and loyal aviation

customer base — ranging from pure operators of all

sizes, major low-cost, regional and flag carriers, to

large airline groups to MRO providers — to digitalize

and automate their maintenance processes.


Keep yourself on the leading

edge with free upcoming

live webinar sessions

Attend regular MRO Demo Webinar sessions,

hosted by the industry’s leading Vendors.

Or take advantage of our large On-Demand

Webinar library.

FOR THE NEXT SCHEDULED

WEBINAR, CLICK HERE

NEWS & TECHNOLOGY

From Raw Data to Strategic Asset

Aviation Maintenance Software

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In mid-June 2025, MRX Systems

issued a guide to the value that can be

extracted from maintenance data

Making aircraft maintenance

data truly actionable

In the world of aircraft operations,

maintenance data is everywhere,

logbooks, flight records, work orders,

compliance forms; yet, too often, it

remains underused. This isn’t just

inefficient, it’s a missed opportunity.

At MRX Systems, we believe that the

true value of maintenance data lies not

only in its storage, but in how it’s

structured, accessed, and leveraged.

Our goal is to turn day-to-day

operational data into a strategic asset

that helps operators stay compliant,

organized, and efficient.

More than compliance —

clarity and visibility

Whether you’re managing airworthiness

or performing actual maintenance

tasks, one of the biggest

challenges is keeping track of

everything: task deadlines, part

replacements, component lifecycles,

and documentation. These aren’t just

bureaucratic requirements, they

directly impact aircraft availability and

operational readiness. MRX Systems

provides a unified, cloud-based

platform where all this information is

centralized, organized, and accessible

to everyone involved. This shared

environment allows for better

communication, fewer errors, and

faster decision-making.

Operators can:

• Quickly access aircraft technical

status from anywhere;

• Monitor upcoming maintenance

tasks and inspections;

• Maintain digital traceability of all

maintenance actions;

• Manage documentation and

airworthiness records in one place.

Whether you’re a Part-145 organization,

a CAMO, or an integrated operator

handling both, the goal is the same:

reduce time spent chasing

information, and increase time spent

maintaining safety and reliability.

Turning information into

operational confidence

In situations where CAMO and MRO

work together (or are part of the same

structure), MRX Systems bridges the

gap by:

• Ensuring shared access to

aircraft records;

• Reducing redundant data entry

between departments;

• Supporting better coordination

between planning and execution.

MRX Systems helps operators make

better use of the information they

already have, without adding

complexity to their processes. By

combining MRO and CAMO

functionality in a simple, cloud-native

platform, we aim to bring clarity and

control to aircraft maintenance, turning

everyday operations into a foundation

for better decision-making.


CLICK HERE FOR MORE INFORMATION

AIRLINE & AEROSPACE MRO & FLIGHT OPERATIONS IT CONFERENCE — AMERICAS

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NEWS & TECHNOLOGY

AIRCRAFT COMMERCE RECRUITMENT AND

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of key contacts to support specialist IT positions

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• Tailored solutions, including Permanent Placements,

Talent Acquisition Strategies & Consultancy Services

• Experts in Talent Attraction and Assessment

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US Office +1 201-637-2211, UK Office +44 1403 230 700

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www.aircraftcommercerecruitment.com

More than 100 airlines go digital

with Web Manuals

In late June 2025, Web Manuals was

pleased to confirm that it is cementing

its position as the global leader in

digital aviation documentation as it

surpasses 100 airline customers,

marking a key milestone in the

company’s upward growth trajectory.

The achievement reflects escalating

demand for digitalization to streamline

compliance and operational processes.

Over the past six months, leading

carriers such as ACT Airlines, Mauritania

Airlines and Madagascar Airlines have

joined the Web Manuals community,

embracing the platform’s ability to

simplify document management amid

rising passenger numbers and

increasing regulatory complexity.

Today, Web Manuals supports more

than 700 aviation customers

worldwide, including 103 airlines. Of

these, 63 are based in EMEA, 24 in

APAC, and 16 in the Americas,

demonstrating worldwide demand for

scalable, aviation-specific

digital solutions.

Martin Lidgard, CEO and founder of

Web Manuals, said: “Reaching 100

airline customers is a proud milestone

that reflects our ability to transform

time-consuming documentation

processes into streamlined, valueadding

workflows. I’m incredibly

grateful for the dedication of our team

and the trust our airline customers have

placed in us since the very beginning.

Airlines across the globe are under

growing pressure to drive efficiencies

while navigating complex safety

mandates. To provide them with the

digital tools required to address today’s

fast-moving operational landscape is

truly rewarding. As regulations continue

to evolve, our technology ensures that

operators of all sizes can respond with

speed, accuracy and confidence.”

Web Manuals specializes in

developing digital document

management solutions for the aviation

industry. It is revolutionizing aviation

manuals and regulatory compliance by

making the digitization, authoring, and

distribution of operational

documentation easy and accessible to

operators of all sizes. What used to be a

laborious manual task is now made

simple: the rapid authoring, reviewing,

publishing, distribution, and control of

an entire manuals’ library is now a

seamless operation. This brings

significant savings in time and

administrative costs, while improving

regulatory compliance and flight safety.

Web Manuals is rapidly expanding its

global footprint. It has more than 700

customers and partners worldwide,

and offices in New York, San Diego,

Singapore, Sydney, and

Malmö, Sweden.


Join Aircraft IT & Aircraft Commerce at the industry-leading

Airline & Aerospace MRO & Flight Operations IT Conferences

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AIRLINE & AEROSPACE MRO & FLIGHT OPERATIONS IT CONFERENCES

Conferences located throughout the world

CASE STUDY: TUI AIRLINE

Transforming repetitive

defect detection at TUI Airline

with Artificial Intelligence

Niklas Kropp, Head of Business & Fleet Performance at TUI Airline and Dr. Jan Philipp Graesch,

Product Lead Reliability Suite, AVIATAR at Lufthansa Technik, recall how TUI Airline is driving digital

transformation by exploring GenAI to improve the technical reliability of its fleet.

© TUI



Niklas Kropp

Operating a fleet of more than 125 medium- and long-haul aircraft, TUI

Airline is working closely with Lufthansa Technik’s Digital Tech Ops

Ecosystem partners, AMOS, flydocs and AVIATAR, to take advantage of

the newest digital technologies. Being part of TUI Group, a leading

global tourism company headquartered in Germany, TUI offers integrated travel

services, including over 400 hotels, 18 cruise ships and five airlines with home

bases in the United Kingdom, the Nordics, Belgium, the Netherlands and Germany.

The technical reliability of its fleet is key to TUI Airline, operating a large Boeing

fleet with 787-8/9, 737-800 and 737-8 as well as the Embraer E195-E2 as you can

see in figure 1.

In its partnership with AVIATAR, TUI is co-creating the new solution, Technical

Repetitives Examination, called T.REX, to enable the targeted analysis of technical

logbook write-ups through a combination of Artificial Intelligence (AI) with the

engineering knowledge of Lufthansa Technik and, most importantly, the

experience of TUI Airline’s European engineering team. As a key driver within the

AVIATAR Customer Community, TUI Airline is working with more than 20 airlines

and the AVIATAR team of digital engineers, developers and data-scientists to

continuously improve T.REX for various Airbus and Boeing aircraft types.

TUI Airline’s Engineering & Maintenance team, with its long-term operational

experience, is a key co-creation partner for AVIATAR. The smart combination of

TUI Airline operates 125 aircraft in five source markets –

As an E&M team it is our daily task Enjoyneer happy customers.

Medium-haul fleet:

101 aircraft

Long-haul fleet:

19 aircraft

<150 seats:

5 aircraft

Figure 1

TUI Fleet

• 56x B737-800

• 45x B737-MAX 8

• 13x B787-8

• 6x B787-9

• 2x B737-700

• 3x E195-E2

TUI Airways

69 aircraft

TUI fly Netherlands

10 aircraft

TUI fly Belgium

20 aircraft

TUI fly

Nordic

4 aircraft

TUI fly

Germany

22 aircraft

human and artificial intelligence will be a critical success factor for TUI’s fleet

performance in the future. A continuous evolvement of digitizing TUI’s operation

enables pro-active and predictive decision-making to safeguard ontime

performance.

The leading digital Tech

Ops analytics platform.

Unleash the power of data-driven

solutions and optimize your entire

Tech Ops.

Join the fast growing community of airlines

around the world on AVIATAR and control

all your operational data on a single screen.

Thanks to our innovative digital solutions

your team turns real time data into action.

Explore, optimize and predict to maximize the

reliability of your fleet.

Digital excellence in operations.

www.aviatar.com

25-29-003 Anzeige AVIATAR 220x70mm.indd 1 10.03.25 16:40



Predictive Health Analytics suite of AVIATAR across all fleets and, in 2024, we

kicked off the T.REX suite, which we discuss in this article, and selected the

AVIATAR Technical Logbook for our entire fleet. Our journey with AVIATAR is

shown in figure 2 and the picture at bottom right shows the Digital Tech Ops

Customer Community. Together with other operators using digital solutions of

AVIATAR and the Ecosystem, we regularly meet up to discuss the operator

challenges with the developers, engineers and data-scientists to prioritize

product roadmaps.

TUI Airline‘s strategic step-by-step co-creation and roll-out of AVIATAR across

its pan-European operations. Strong collaboration of TUI-AVIATAR Teams.

Welcome

© TUI

THE JOURNEY WITH AVIATAR

TUI Airline’s journey with AVIATAR started with Swiss-AS, a key partner for our

digital transformation roadmap and in Lufthansa Technik’s Digital Tech Ops

Ecosystem. The implementation of Swiss-AS’ AMOS in 2009 is the foundation for

the digitalization of our maintenance and engineering data, which is required to

perform data analytics with AVIATAR. The whole journey is described in Aircraft IT

MRO Issue 57: Autumn 2023.

Our partnership with AVIATAR started around 2020 with an ideation process

and we introduced the first solutions in 2022. Since then, TUI has been shaping

various product solutions and is pioneering digital operations. From the beginning,

the AVIATAR team has been very customer centric and listened to us and other

Boeing and Airbus operators in the AVIATAR Community. The outcome is

remarkable and it’s great to see how our engineering team is enjoying the

opportunity to co-create and use AVIATAR applications. We are using the

“Building on the partnership with the Digital Tech Ops

Ecosystem we have already digitized about 80 percent

of our technical operations with AVIATAR and the

Digital Tech Ops Ecosystem. Now it’s more about those

final 20 percent…”

Condition

Monitoring

July 2022

T-REX Suite

Condition

Monitoring

Predictive Health Analytics &

Full Flight Data Viewer

Dec‘ 2022 Jan‘ 2023

E-TechLog

Oct‘ 2024 Oct‘ 2024

Predictive Health

Analytics

Feb‘ 2023

Operator Meeting within the AVIATAR Community

Full Flight Data Viewer

Aug‘ 2024

Go-Live

Implement

Figure 2

Building on the partnership with the Digital Tech Ops Ecosystem we have already

digitized about 80 percent of our technical operations with AVIATAR and the

Digital Tech Ops Ecosystem. Now it’s more about those final 20 percent, what we

can get out of our aircraft data and, even more, what we can get out of semistructured

data; our manuals, the text data we have in work orders and so on.

Figure 3 offers a glimpse of the feedback we get out of our engineering

maintenance community within TUI.

Building on the exciting progress we have made so far with the digitalization of

tech ops, our engineering team is keen to reach the 100% goal. With the

introduction of the AVIATAR electronic Technical Logbook (eTLB), we are

replacing the paper-based process of capturing technical issues and simplifying

the communication between cockpit crew and maintenance staff. Another big

topic is getting a better grip on repetitive items. You want to make sure to

understand them quickly, eliminate the problem and, finally, effectively fix the issue

also from a CAMO perspective. A challenge we have within TUI, and I think we

share this with other operators as well, is that fleet composition is not always

homogeneous in the sense that we operate both e-enabled aircraft and legacy

models requiring different management approaches to optimize operations.

Trial



Take a listen! – Familiar sounds from the hangar floor and engineering offices…

Engineering:

“Searching through WO

history takes ages…”

Reliability: “The

data quality for

our analysis is

very poor…”

MOC: “Troubleshooting

efforts could be so much

more efficient …”

CAMO: “Repetitive

defect compliance

remains a product of

chance…”

Need for an easy access to aircraft data for the full fleet is an emerging need in TUI Airline E&M!

Figure 3

For e-enabled aircraft we are not limited to only using semi-structured data; we

can utilize the aircraft data, the fault messages we get from the aircraft. Within TUI,

we have also made sure that, from an infrastructure point of view, we are able to

retrieve the data, centralize it in the back end and then use it for those purposes

and applications within AVIATAR, to make them available in a user-friendly way.

Using data to improve maintenance planning

This all links into a philosophy we’ve developed within TUI, when we said that we

need to make more use of our data for our engineering teams; there’s also a sound

commercial reason behind it. When we looked at the costs of maintenance, we

saw, an industry wide issue, that those costs escalate more than inflation. So, if you

do not get on top of them, that could create a challenge for your operation at

some point. Hence, we want to get ahead of the curve, plan our maintenance and

turn unscheduled events into scheduled events by using digital solutions.

T.REX expands the scope of the AVIATAR Reliability Suite launched last year.

The new AVIATAR solution is to make recurring defects (so-called repetitives)

within an aircraft’s technical logbook write-up more transparent and easier to

monitor. In the past, the required transparency was often affected by various

factors compromising the quality of the logbook entries. These are usually created

manually and in free text fields, and hence often suffer from misspellings, or

different languages, or incorrect assignments to the individual technical system

groups (so-called ATA chapters). An AI-based solution will significantly relieve our

maintenance control center and engineering department of a very timeconsuming

task, while at the same time enabling them to perform maintenance

activities more efficiently. Thus, it fits perfectly into the existing product portfolio

of the Digital Tech Ops Ecosystem.

Within TUI, we outlined four strategic building blocks. It’s not only about

predictive maintenance; that might be the current buzzword, but we need to

consider the full maintenance cycle. In figure 4, you can see how we’ve put this into

practice together with AVIATAR.

With aircraft maintenance costs escalating faster than inflation. The pressure

for effective maintenance practises impacting fleet availability increases.

Time Investment

Figure 4

How do we achieved „optimized digital operations“ across the full maintenance lifecycle?

Reactive Maintenance

Fix it when it breaks

Proactive Maintenance

Fix it before it escalates


Tells you when it will

break

Prescriptive Maintenance

Tells you how to fix

predicted failures

Long-Term Impact on Fleet Availability

TUI‘s Strategic Fleet Performance Challenge:

Define a symbiotic concept among all four phases through the exploration of an optimized use of

aircraft data and new technologies to enhance safety, reliablility and cost-efficiency.

© TUI

The first block in figure 4 is reactive maintenance, fixing it when something has

broken down. We focused on getting full flight data available and accessible to our



around. We’re driven from our main delay drivers. The final block is prescriptive

maintenance where we use data not only to predict failures but also to tell us how

to fix them proactively before they become a problem.

The building blocks drive further strategic conversations among the TUI team

with its partners. Questions like: How do we fix an issue in the end? Does the fix

turn into a modification of a part? Do we undertake a modification campaign

within our fleet or the global fleet? And how do we also measure the effectiveness

of a fix we have put in place for a predictive maintenance use case? All these

questions are discussed with AVIATAR and Lufthansa Technik engineers in order to

develop methods and digital solutions to introduce more and more prescriptive

maintenance tasks.

©TUI

engineering & maintenance team in the MCC (Maintenance Control Center),

predominantly for them to be faster with troubleshooting, because in those

instances speed is key. With AVIATAR’s Full Flight Data Viewer, the team has a

user-friendly environment to do that. Moving on, we want to quickly understand

what has happened and what we need to do. Proactive maintenance (second

block) is more what people understand about health monitoring nowadays, to

understand when potentially something could happen and how could we prepare

ourselves to fix it before it escalates. That’s what we do with AVIATAR’s Condition

Monitoring and Event Analytics. When we then jump into the predictive

maintenance sphere, we try to combine all the best of the previous two and add

our Predictive Health Analytics use cases on it to tell us when it will break.

We have a team of key users who constantly, together with AVIATAR and the

AVIATAR Community, look at our main delay drivers and, based on them, jointly

create additional predictive use cases if required. We don’t do it the other way

“…we worked with AVIATAR to develop a use case for our

Boeing 737 fleet where we try to model and create new

insights from the data, find the mechanism, and then

also, hopefully, go back to our idea of trying to get

everything into one system for our engineers.”

Repetitive items

At the same time, AVIATAR approached us with an idea of what to do about

repetitive defects and to gain more insight into that. And there was a question of

how to utilize those semi structured data, especially in our 737NG fleet; it is very

important to us to get ahead of this. So, we worked with AVIATAR to develop a use

case for our Boeing 737 fleet where we try to model and create new insights from

the data, find the mechanism, and then also, hopefully, go back to our idea of

trying to get everything into one system for our engineers. That’s one AVIATAR

view where our engineers can, in the end, experience the full journey from reactive

maintenance all the way to getting the data into the system for prescriptive

maintenance, when utilizing different modules of AVIATAR, each with a different

focus and specific to a role in the engineering process, but still as a One-Stop-Shop

solution. We have five AOCs and that’s complex enough. On the IT side we need to

make sure that we consolidate as much as possible.

Dr. Jan Philipp Graesch

WHAT TUI AIRLINE AND AVIATAR HAVE DONE

Regarding the use case and following what Niklas has outlined, there are already

some great tools and solutions on AVIATAR; also, for structured data, like aircraft

messages, we have Condition Monitoring for aircraft data, which is used by many

operators around the world. We already have those solutions, but we now look at

that semi structured data, as we call it. They are, for example, write-ups like Pilot

Reports (PIREPs), Maintenance Reports (MAREPs), Cabin Reports and more. We

would also like to integrate other engineering notes, because there’s a lot of

knowledge in this semi structured data, which the airline needs to retrieve. We

started with write-ups and decided on the name Technical Repetitives

Examination, in short we call this application T.REX. With T.REX we analyze those

write-ups, but they can contain spelling mistakes, different languages, i.e. if you’re

at an out station, there might be a Spanish word or in Germany a German



word in between.

There are several tools you might use to analyze these write-ups. You might use

Excel; always the second-best solution. You might write an email to your station or

to your engineering division containing these write-ups. You might have a solution

like Tableau or something else in place, where you can do analytics. We’ve even

seen engineering departments just write the write-up on a Post-it note and hand it

over to the engineer. The MCC and the engineering department are facing a

time-consuming task with those spelling mistakes and incorrect ATA

chapter assignments.

For example, the root cause might be in a different ATA chapter or the cockpit

crew simply didn’t know what is the correct one and just wrote something down.

Furthermore, scheduled maintenance is usually ATA chapter 05. Thus, the problem

is that it’s never certain whether all the write-ups have been collected. Some may

have been overlooked due to a spelling mistake or an incorrectly assigned ATA

chapter. That is why we put a lot of knowledge into those write-ups, as a good

foundation for a repetitive item tool.

We decided for a large language model (LLM) as well as adding algorithmic

models, with our AVIATAR engineering team on top of it. At the beginning, we

looked for the data processing.

Defining a data-driven and integrated response to improved fleet availability

across the maintenance lifecycle – T.REX to be the latest innovation.

How do we achieved „optimized digital operations“ across the full maintenance lifecycle?

REACTIVE PROACTIVE

PREDICTIVE PRESCRIPTIVE

Airframe / Flap Overspeed Event

Condition Monitoring for A/C faults

e.g. Hydraulic Pump Failure

?

Figure 5

The large language model translates everything into English. In addition, we used

another model on top of it to exclude non-defect servicing tasks, because we only

want to look at defects, not something like oil fill-up etc.

AVIATAR worked together with TUI Airline as you can see in figure 6 to

bring T.REX to life.

TUI Airline X AVIATAR: Collaboration to bring (the) T.REX in our Engineers alive.

Our Co-creation ambitions to deliver a future-proof ecosystem product.

TUI & AVIATAR to set-up A/C-specific model for B737 & B787 fleet

AVIATAR to utilise a trained model to enable a searchable glossary for engineering information.

AVIATAR to enable a focus on fault fix effectiveness to meet prescriptive maintenance needs of TUI.

Challenge and refine the T.REX logics – Utilisation of the T.REX App for exploring repetitive defects.

© TUI

B737NG B737MAX B787 B737MAX B787 B737NG B737MAX B787

SPEED is KEY

TIMING is KEY

SYSTEM KNOWLEDGE

is KEY

FIX EFFECTIVENESS

is KEY

?

VISION

HAPPY CUSTOMERS

ENJOYNEERING

Figure 6

An aircraft specific model for the Boeing 737 and 787 fleets was used and we

“…together with TUI Airline, we established a harmonized list of specified components’ names, because there are often

several names for the same item.”



trained it with a lot of knowledge such as labeling ATA chapter concrete

components and systems in these write-ups. We then enabled the algorithm to

correct also those ATA chapters where appropriate. And together with TUI Airline,

we established a harmonized list of specified components’ names, because there

are often several names for the same item. If you write ‘beverage maker’, ‘coffee

maker’, ‘espresso maker’, ‘espresso machine’ on your write-up — while it’s all

correct — ideally you want to have one single term for it, because otherwise all

your filters don’t work. For that we formulated some harmonized wording. For

example, in figure 7, ‘light’ and ‘lamp’ is something we harmonized, which includes

some similar words in other languages.

Faro

TECHNICAL

REPETITIVES

EXAMINATION

Write-ups

LIGHT

灯

LGHT

Scheinwerfer

LAMP

فورخ

Headlight

The value of the data is hidden in its

unstructured nature.

Tool

Today, engineering and MCC is faced with puzzles

Time-consuming analysis of all logbook

write-ups

Spelling mistakes and various

languages appear

Incorrect ATA chapter assignment (~25%)

Repetitive defects based on logbook

entries detected late or missed

Figure 7

When it comes to a solution for repetitive defects, the only thing we still need is a

visualization, the possibility to define clusters on top of that and then have

customized rules. We found that a big USP for AVIATAR is that we allow users to

set up rules like ‘what does repetitive mean?’ Because there maybe departments in

airlines looking at long term repetitives that you might want to look at in 30 days

interval, while the MCC is looking on a shorter time frame. In short, what the

write-up already contains, is of course the written defect record, the ATA chapter

as well as the station. What we extract now with our algorithms is what we call an

AI ATA chapter (a corrected one) and the component name from the write-ups,

the location, which we haven’t yet implemented but are working on it. For example,

for cabin items the location will be very relevant, e.g. on seat 23F. Or if you look at

an engine, it was engine one or engine two... so the location will make a difference

when it comes to repetitive. However, we put more knowledge into that, because

during troubleshooting you might swap components locations to fix problems. We

also extract the defect and the defect description in a harmonized way, because

the coffee maker can have a broken jar, power outage, spill over, leakage or other.

There can be different defects, and we want to enable the user to cluster the

defects in the way they want.

So, how does it look on the front end? Figure 8 gives an illustration.

TECHNICAL

REPETITIVES

EXAMINATION

VALUE PROPOSITION

Analyze all your

write-ups in a

customizable frontend

including ATA

chapter correction

and full work order

description

Figure 8

Examine your Repetitives effortlessly

We deployed our first version at the beginning of 2025 for Airbus aircraft, and now,

after adding the Boeings into it, we are streamlining the front end and the usability

together with TUI and the AVIATAR community. You can select the time frame and

your fleet and then you can use several filters. Those filters already contain the

harmonized wording and common abbreviations; if you type in ‘fmgc’, you find the

‘flight management computer’ etc. This is what the filter can do already. In the top

right corner, you can define what ‘repetitive’ means for you; as a default, we have

three defects in ten days.

Thus, every line displayed would be an examination of a possible repetitive item,

for one particular aircraft for the same four-digit ATA chapter, you will find how

often this defect happened based on your write-ups from your logbook. And then,

when you click on the ‘Repetitive Defect’ line, you will see all those write-ups. You

find the component name extracted from it, the defect type and the link into your

maintenance system — in this case into AMOS — to directly open your work order.

You find the original ATA chapter and you also find our suggestion of a corrected

one, which we call AI ATA.

In this example, the description was in Portuguese, also to show you it can deal

with any language. This is how the application looks like. What you now can do is

save this as a repetitive, bring it on a repetitive page and then monitor this and



© TUI

manage your repetitive section.

What we have also introduced is a way to analyze your write-ups for the entire

fleet using charts and visualizations. Since we’ve structured this semi structured

data, you can make use of AVIATAR’s Engineering Analytics application — a

dashboard tool that is able to compare parameters within the write-up. For

example, you can compare an original ATA chapter and a corrected one.

You can also do analytics on components which don’t send any data, like in this

example in figure 9, the galley items.

analytics based on that. Like number of defects including defined thresholds etc.

Statistics for a maintenance location; is there a problem on this particular

component or system, at a certain station? I believe this is a key advantage from

our joint approach with TUI here, because by structuring this data it gives a lot of

possibilities of what can be done with it, way beyond repetitives monitoring.

Looking into repetitive defects is one good use case; another one is also just to

do a system engineering analysis based on that. In figure 10 you can see how the

solution can work for different roles in your organization.

TECHNICAL

REPETITIVES

EXAMINATION

Enable analytics for components and AI ATA chapter

TECHNICAL

REPETITIVES

EXAMINATION

One algorithm to fit different roles in your organization

Examination Repetitives Monitoring Engineering Analytics

VALUE PROPOSITION

Analyze all your

write-ups in a

customizable

dashboard to gather

correlations or fleet

wide issues and

benefit from

Engineering

Analytics features

Figure 9

Set thresholds

Set dyn. or stat. date range

Share dashboard

Group by ATA or fleet

Add additional metrics (e.g. faults)

In figure 9 bottom left you can see how many times coffee makers had problems

per aircraft type. But you can take any other component and do any kind of

MCC/MOC

Trouble

Shooter

Reliability

Manager

Feature: Examine write-ups per A/C

§ All write-ups in structured format

§ ATA correction included

§ Individual filter setting

§ ATA chapter

§ Components

§ Fault types

§ Free text search

Figure 10

Reliability

Manager

MCC/

MOC

Trouble

Shooter

Feature: Repetitives Monitoring

§ Save Repetitives to monitor over time

§ Set timeframe for monitoring

§ Archive solved Repetitives

§ Notification for new write-up to Repetitive*

§ Create report for tracked Repetitives*

System

Engineer

Reliability

Manager

MCC/

MOC

Feature: Engineering Analytics

§ Analyze the structured write-ups piece by piece

§ Components (extracted from write up)

§ WO AI corrected ATA 2 / 4

§ Do analytics for systems components or fleet

§ Aggregated by ATA chapter

§ Aggregated by Station

§ Aggregated by fleet, type or tailsign

§ Free text search

*to be developed

Accordingly, the examination is probably more for the MCC / MOC (Maintenance

Control Center / Maintenance Operations Center) as you want to react on



© TUI

repetitive defects right now. Furthermore, when you monitor the 737NG not

sending any fault messages, this might be a next level troubleshooting for this

aircraft type in your MCC, as you now can look just for defects and how often did

those defects appear? If you save those repetitive defects, that’s probably more for

the reliability manager, but also MCC at times. It depends on your organization. The

dashboard view is maybe for the system engineering or reliability management to

do broader analytics based on that.

BENEFITS, VISION AND OUTLOOK

In figure 11 you can see that we integrated our engineering knowledge and added

that with a large language model and with AI, which we believe will then generate

insightful analytics.

TECHNICAL

REPETITIVES

EXAMINATION

Engineering-driven AI offers the most

integrated repetitives solution

USE-CASE:

Repetitive defect examination and monitoring

ADVANTAGES

INTEGRATED ENGINEERING KNOW-HOW

Consolidate write-ups (PIREP, MAREP, CABINREP) to harmonized wording and correction of ATA chapter.

CUSTOMIZABILITY TO EVERY ROLE

Individual user settings allow the customization according to your or authority needs.

LIVE DATA INTEGRATION

Native AMOS integration and onboarding options to M&E systems.

INSIGHTFUL ANALYTICS

Natural language processing including GenAI reveal your insights.

Figure 11

BENEFITS

ü Individual (user based)

repetitive monitoring and

alerting

ü Automatic suggestions for ATA

chapter correction and

assignment

ü Gain analytical access to writeup

as never before and profit

from additional insights

ü Profit from highlight

identification to overcome

information overload

We made very sure that this is customizable. We are always looking for a customer

centric approach to develop our products and that also comes with

customizability. The data, of course, is live integrated, i.e. coming from AMOS; here

we have a very good working interface. But we can also integrate other MRO/M&E

systems because we only need the write-ups as one single data source. And this

will bring you into the position to do repetitive monitoring on an individual basis,

even within your organization. We have the ATA chapter correction and we think

users will profit from this highlight identification, and will now be able to deal with

this information overload you usually have if you look at all the write-ups coming in.

Figure 12 describes our vision.

Figure 12

TECHNICAL

REPETITIVES

EXAMINATION

Engineering

Analytics

The AVIATAR Engineering

Analytics Suite is AVIATAR’s

central module for analytics

and connected to all other

apps.

Within this suite, users gain

access to curated, qualityassured

data and a powerful

set of analytical tools,

empowering them to

investigate issues, create

dashboards and reports and

collaborate with their teams.

Vision & Outlook

Fix effectiveness

Adding resolution to the existing model and

enhancing timestamp will lead to final fix

analytics. Ideally recommendations can be

drawn from this information.

Lufthansa Technik’s Engineering expertise

provide an AI algorithm that harmonizes

different component naming's, spelling

mistakes and languages.

Component

shop reports

in development

Starting with Lufthansa Technik Component

Service customers, all relevant information

about the removal reason, shop findings and

repair measures are figured in an interactive

report.

in development

Warranty handling

Removals still in warranty phase can be analyzed by

combination of LRU removal information and adding

complaint information

Modification

effectiveness

on roadmap

Designed for engineers to assess the impact of OEMissued

aircraft modifications on reliability. By analyzing

data and performance metrics, it ensures that each

modification enhances the aircraft’s operability. With

advanced analytics, engineers can make informed

decisions.

on roadmap

This is only the start. If we look further into the future, what we’re currently

investigating is what we call fix effectiveness. With fix effectiveness, we can use a

very similar algorithm and now just ask for the resolution performed in this work

order, because it’s in there. You already have the task and we could compare that

with a task that was performed previously. If the defect didn’t pop up anymore, it’s



probably a final fix. We can do analytics based on that and extract the task

description, the resolution, and give this later on as a recommendation. We believe

this will be a very powerful add on to T.REX and to all other products in our Digital

Tech Ops Ecosystem.

NIKLAS KROPP

In his role, as a Head of Business & Fleet Performance, Niklas oversees all

transformation activities within TUI Airline Engineering & Maintenance across its

five European airlines with a strong focus on operational excellence, fleet

availability, sustainability and digital solutions. Niklas holds a master’s degree in

International Business Development from the ESB Business School, Reutlingen

University. He has served TUI Airline and KPMG AG in various transformation, IT, and

change management roles across Europe.



AVIATION IT

DR. JAN PHILIPP GRAESCH

Jan Philipp started his career with Lufthansa Technik in 2009 within the field of

mechanical engineering research. He participated in various research projects

with several aviation industry and academic partners within Hamburg. He has

been working as Senior Product Sales Manager for Aircraft Components

Support globally and later for the digital solutions of AVIATAR. Since 2020 Jan

Philipp is Product Lead for AVIATAR’s Reliability Suite.

TUI

The TUI Group, a leading global tourism company headquartered in

Germany, serves more than 33 million customers with integrated

travel services, including over 430 own hotels, 18 cruise ships, five

airlines with 125+ aircraft, and 1,200 travel agencies. TUI covers the

entire tourism value chain. The Group is expanding its digital platforms and core

businesses in hotels, cruises and holiday activities. TUI promotes sustainable tourism with

projects in 25 countries.

AVIATAR & ECOSYSTEM

Lufthansa Technik’s Digital Tech Ops Ecosystem is based on three

central pillars: AVIATAR, the independent platform for data and

analytics solutions, AMOS, the world’s leading software for M&E

(maintenance and engineering) and MRO (maintenance, repair, overhaul), and flydocs, the

digital document and asset management solution. These three units operate

independently but work together to integrate their modular solutions in a customercentric

and collaborative way to improve operational stability, increases aircraft availability

and maximizes their value over the entire life and leasing cycle.

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AIRCRAFT MRO: VENDOR JOB CARD

VENDOR JOB CARD: CROSSCONSENSE

Helping customers navigate the world of aviation IT,

explains Niel Grounsell, has built a strong industry

knowledge with which CrossConsense can

build real customer confidence

Niel Grounsell, a British-Finnish aviation expert raised in Germany, began his career in

2000 with an aircraft mechanic apprenticeship at Jet Aviation. He later studied

mechanical engineering and held roles in maintenance, engineering, and project

management at Cirrus Airlines, ATS, and Contact Air. Known for his technical

expertise and strong documentation skills, he led major maintenance projects before

joining CrossConsense in July 2023.

Aircraft IT: Your name, your job title and the name

of the business?

NG: Niel Grounsell, Subject Matter Expert,

CrossConsense GmbH & Co. KG

Aircraft IT: How did CrossConsense get started?

NG: CrossConsense was founded in 2002 by Udo

Stapf, a former aircraft mechanic and logistics

manager at several airlines. His deep-rooted expertise

in aviation shaped the company’s direction from the

very beginning. What started as a data migration

specialist quickly grew into a comprehensive service

provider, offering consulting, AMOS support, hosting

solutions, and business intelligence. In recent years,

CrossConsense has also launched its own software

products, including Aircraft Fleet View and

AviationDW. Since 2022, the company has been part

of the Canadian FLYHT Aerospace Solutions Ltd.,

forming a strong alliance focused on delivering

innovative data solutions for the aviation industry.

Aircraft IT: What is the guiding business principle

that drives CrossConsense?

NG: Our core principle is simple: make the customer

happy. In the complex and often overwhelming world

of aviation data, CrossConsense acts as a guide,

helping customers navigate the jungle of bits and

bytes. We step in where processes become inefficient

— especially when users are limited by graphical

interfaces or lack the technical or procedural

knowledge to optimize their systems. Whether it’s

aircraft-generated data, financial transaction records,

or operational metrics, we help restructure, interpret,

and improve it. Essentially, we’re in the data business

— transforming raw information into

actionable insights.

“…CrossConsense acts as a guide, helping customers navigate the jungle of

bits and bytes. We step in where processes become inefficient — especially

when users are limited by graphical interfaces or lack the technical or

procedural knowledge…”


AIRCRAFT MRO: VENDORJOB CARD

“… we’re a relatively small company, yet we’re known by virtually every airline in Europe. That speaks volumes about the

quality and consistency of our services”

Personally, I’ve been working with AMOS since

version 9, initially as a user. I’ve always had a passion for

computers, but I was often frustrated by the lack of

admin rights that limited what I could do. That’s one of

the reasons I joined CrossConsense — here, I finally had

the opportunity to do things properly. Many companies

face this issue: employees want to contribute more but

are restricted by licensing or system limitations. At

CrossConsense, we empower both our team and our

clients to go beyond those boundaries.

Aircraft IT: What has CrossConsense’s greatest

business achievement been to date, and why?

NG: Our biggest achievement is the long-term loyalty

of our customers. We’ve built enduring relationships

with airlines across Europe — many of whom have

been with us for years. That kind of trust doesn’t

come easily in this industry. Take easyJet, for example.

In my view, they’re one of the best airlines in the world

— lean, efficient, and with incredibly strong internal

controls. When a customer like that gives us top

marks on their scorecards, it’s a clear validation of our

work. What’s even more remarkable is that we’re a

relatively small company, yet we’re known by virtually

every airline in Europe. That speaks volumes about

the quality and consistency of our services. I believe

there’s still room to grow — especially in consulting

and process optimization. We’re not just a support

provider; we’re a strategic partner.

focus less on what people say and more on what they

actually do. One of my biggest disappointments has

been dealing with so-called ‘visionaries’ who talk a lot

but don’t follow through. I’ve trusted people,

committed to shared goals, only to find myself starting

over when they suddenly left or changed direction.

That’s why I now value action over promises.

I’m not someone who disregards rules — I work

hard and stay focused on the task at hand. But I’m not

interested in office politics or power struggles. What

matters to me is progress. When people prioritize

their position over the mission, it’s disheartening. I’ve

learned that real leadership is about driving results,

not defending turf.

Aircraft IT: In a sentence, how would you summarize

what CrossConsense does for aircraft

maintenance customers?

NG: We provide simple, effective solutions for

complex challenges — so our customers can focus on

what they do best: flying.

Aircraft IT: What do you feel will be the next big

thing in maintenance aviation IT?

NG: Everyone’s talking about Artificial Intelligence

(AI), but I’m not convinced it will revolutionize aviation

maintenance in the near term. Aviation is a highly

regulated industry, and that limits how far AI can go

— at least for now. That said, AI could play a role in

predictive maintenance, helping identify potential

issues before they become real problems. But the real

game-changer, in my opinion, would be the

implementation of Digital Parts Labels.

Imagine having a digital twin for every aircraft

component — stored in a centralized database or

even on a blockchain. Each part’s lifecycle would be

fully traceable, from installation to removal, across

multiple operators. This would bring unprecedented

transparency and efficiency to aircraft maintenance

and resale. Standardized, centralized component data

would benefit the entire industry.

Aircraft IT: What do you want your customers to say

about CrossConsense?

NG: I want our customers to say: “CrossConsense met

us exactly where we were and helped us move

forward with confidence.” We aim to build

relationships based on trust and mutual respect. Our

clients should feel that we truly understand their

challenges and that we’re committed to finding the

right solutions. We’ve been in this business a long

time, and that experience matters. Our customers

know they’re in good hands because we’ve seen it all

— and we know what works.

Aircraft IT: Niel Grounsell thank you for your time.

Aircraft IT: What have been your disappointments,

and what have you learned from them?

NG: Aviation, at its core, is a straightforward business.

But it’s often complicated by egos — people who are

more interested in titles than teamwork. I’ve seen many

managing directors come and go, and I’ve learned to

“… AI could play a role in predictive maintenance, helping identify potential

issues before they become real problems. But the real game-changer, in my

opinion, would be the implementation of Digital Parts Labels.”


CASE STUDY: TAP AIR PORTUGAL • PORTUGÁLIA

Successful eTechLog implementation at

TAP Air Portugal and Portugália Airlines

Luís Marques, TAP ’s Maintenance Operations Center Manager and Joana Arina, Data Engineer & Transformation

Manager at Portugália on implementing and going live with an e-TechLog



INTRODUCTION TO THE AIRLINES

TAP Air Portugal, the national flag carrier, was founded in 1945 and has been a

proud member of Star Alliance since 2005. Operating between 1,000 and 1,250

weekly flights to 85 destinations, TAP is widely recognized as Europe’s leading

airline serving Brazil.

Portugália Airlines, a regional carrier based in Lisbon, operates under the TAP

Express brand. With a fleet of 19 Embraer ERJ-190 aircraft, Portugália has been

part of the TAP Group since 2006. Despite its group affiliation, the airline retains its

own Air Operator Certificate (AOC) and manages operations independently.

Case studies offer invaluable insight into the challenges and benefits of

introducing new technologies within airline operations. What makes this

particular case study compelling is that it provides two distinct

perspectives. TAP Air Portugal and Portugália Airlines share their

experience as distinct operators within a single group implementation. A first for

us at Aircraft IT, this article explores how Conduce’s eTechLog8 was implemented

across the TAP Group, with each airline tailoring the solution to its unique

operational environment and objectives.

THE eTechLog8 PROJECT – PORTUGÁLIA’S PERSPECTIVE

Joana Arina

The primary aim of the project was straightforward: to remove paper from the

cockpit and technical operations, and provide immediate access to reliable data for

crews and maintenance teams. Key objectives included real-time data availability,

integration with AMOS (our maintenance system), elimination of handwriting

errors, and allowing technicians to focus on their core responsibilities. Following

detailed market research, we concluded that Conduce’s solution stood out for its

simplicity, intuitive interface, and comprehensive support. Crucially, Conduce

managed the hardware aspect (saving us the complexity of sourcing and

configuring devices) and offered seamless integration with AMOS.

@ConduceGroup

There has never been a better time

to go paperless with eTechLog8

Find out more

+44 (0)333 888 4044 info@conduce.net www.conduce.net



“We began engaging the regulator in January 2024, after

initial configuration, followed by staff training and a

parallel run in March 2024. During this phase, crews and

technicians completed both paper and digital entries to

validate the system.”

As shown in the figure, eCentral8 provides genuine real-time data transmission.

When a digital eTechLog8 page is ‘turned over’ the operational data, including

defect reports and fuel/oil metrics, is sent directly to eCentral8 and made

immediately available in AMOS, as you can see in figure 1.2.

Feedback from other operators, such as W2Fly Portugal and several

international airlines, was overwhelmingly positive. eTechLog8 is also the only

electronic tech log solution approved by the Portuguese Civil Aviation Authority.

Although we anticipated a straightforward certification process, it proved more

complex than expected, as explained further below. Figure 1.1 illustrates how

Conduce’s eCentral8 delivers real-time visibility.

Real time visibility

Real time visibility

eCentral

eCentral

Figure 1.1

AMOS

Figure 1.2


AMOS

A particularly useful feature is the pre-defined defect library, which allows crew

and maintenance to quickly select and report common technical issues. These are

then relayed instantly into the maintenance workflow, with consistent

formatting and wording.

Project timeline

Our 12-month implementation ran from July 2023 to August 2024. While we

shared a common solution with TAP, we configured the system to meet

Portugália’s specific operational needs. We began engaging with the regulator in


January 2024, after initial configuration, followed by staff training and a parallel run

in March 2024. During this phase, crews and technicians completed both paper

and digital entries to validate the system.

Midway through the year, the authority, reclassified eTechLog8 as an Electronic

Flight Bag (EFB). This change required some paperwork changes. While TAP

followed a different regulatory route (primarily due to the need for new manuals to

support their EFB classification) we continued with our implementation path. In

July 2024, we connected eCentral8 to AMOS, but maintained the parallel run to

ensure continuity and validation. Confident in the system’s reliability and the

readiness of our teams, we moved to full go-live in August 2024.

Training approach

Although our planning was thorough, we had underestimated the potential delays

involved in regulatory approval, which became the project’s greatest challenge.

But, in figure 2, you can see a summary of our training program.

Training – more than just e-learning

Captains & First Officers

• E-learning for all cockpit crew

• 2 workshops with Conduce

• Quick user guide

Engineering & back office

Technicians

• Device available for training

• Daily follow up

• Regular emails with lessons learned

Cabin crew

• Multiple sessions about eCentral8 • Instructions by email

Observations and feedback

Feedback from across the organisation is summarised in Figure 3.

Insights – what went well

Solution Adaptation by Conduce

Channels of communications always open

Figure 2

While Conduce offers a robust e-learning package, we supplemented it with

additional initiatives. All cockpit crew completed the e-learning modules, and we

held two online workshops with Conduce. We also rolled out a ‘quick reference

guide’ to support day-to-day use. Importantly, devices were available in the

maintenance hangar a full year before launch, giving pilots time to familiarize

themselves. We established a daily feedback loop and took a tailored approach,

supporting pilots differently to technicians, as each group had distinct needs.

Communications were kept open throughout the project, using email to share

insights and respond to questions. For engineering teams and back-office users,

we provided more detailed training on eCentral8. Cabin crew required only brief

instructions, communicated via internal channels. Being consistently present and

listening to concerns, even when challenges arose, helped maintain

morale and momentum.

Equipment for Familiarization

Dedication and Commitment

Figure 3

While we were confident in the system, it was vital to customize it to Portugália’s

operational context. Conduce were flexible and responsive to our requirements.

Early access to the devices was highly valued by technicians and contributed to

user confidence. This was very much a collaborative effort, with our teams and

Conduce working together to deliver a successful outcome.



“In terms of training, while e-learning was effective, many

staff preferred classroom or simulator-based learning to

help set expectations more realistically. As expected,

the parallel run introduced additional workload, but we

had always communicated that the process would

become smoother with time, and it did.”

Lessons learned

As with any such project, we learned a number of lessons, as you’ll see in figure 4.

Insights – lessons learned

Certification

© Airbus — Christian Brinkmann

Reflections

Any transition to digital operations must begin by embedding the concept into

company culture. Conversations about digital processes need to start early,

supported by clear communication and engagement. We also recommend

engaging regulators as early as possible, and being prepared with detailed

explanations of your approach. And finally, keep things simple. Focus initially on

replacing paper with digital tools – save broader transformation for after the

system has bedded in.

The successful go-live of aircraft CS-TTX marked a significant milestone for our

team (Figure 5). Despite the challenges, the project was rewarding and, thanks to

everyone’s enthusiasm, even enjoyable.

Training

Expectations

This

is

us.

Figure 4

One key takeaway was the need for greater regulatory clarity. Despite using an

already approved system, ambiguity remained throughout the certification

process. In terms of training, while e-learning was effective, many staff preferred

classroom or simulator-based learning to help set expectations more realistically.

As expected, the parallel run introduced additional workload, but we had always

communicated that the process would become smoother with time, and it did.

Figure 5



TAP AIR PORTUGAL’S EXPERIENCE WITH ETECHLOG8

Luís Marques

In figure 6, you can see a summation of why TAP Air Portugal decided to move

to an e-Logbook.

TAP’s motivation to move to an e-Logbook

Mission e-Logbook

Paper Logbooks

• managing and retrieving information from

paper records is time-consuming

• risk of human error and makes historical

data analysis more challenging

• paper-based aircraft technical logbooks

induces several operational inefficiencies

e-logbooks

• automated data input

• improved accuracy

• Immediate data feed of upstream

maintenance information systems

• Better and quicker decision-making

Figure 6

Although TAP and Portugália are part of the same group, TAP’s larger scale and

complex operations required a more comprehensive implementation strategy.

Back in 2014, we recognized the limitations of paper-based logbooks. Manual data

entry and poor traceability created inefficiencies and a higher risk of error. At that

time, we developed our own in-house ETLB to meet our specific requirements,

including real-time data access and full lifecycle control. While the solution was

“Equally important was Conduce’s willingness to work

with us to tailor the solution within reasonable

boundaries. The system is intuitive, reliable, and suited

to both flight crews and engineers. During the parallel

run, operations remained uninterrupted…”

© Airbus — Alexandre Doumenjou - Master Films

well-suited to our needs, it lacked scalability and struggled with integration,

particularly after we adopted AMOS in 2019. This prompted us to explore thirdparty

systems capable of full AMOS integration.

Why Conduce

Following a comprehensive market review, Conduce’s eTechLog8 emerged as the

strongest candidate. Proven AMOS integration, 24/7 support, and implementation

flexibility were all deciding factors. Equally important was Conduce’s willingness to

work with us to tailor the solution within reasonable boundaries. The system is

intuitive, reliable, and suited to both flight crews and engineers. During the parallel

run, operations remained uninterrupted, which was critical for us.

Implementation and Training

We signed the contract in June 2023, with configuration starting the following

month. By September, we were drafting procedures and developing training

material with Conduce’s assistance. Engagement with the national regulator began

in January 2024, followed by the start of the parallel run in February. While the

parallel run increased workloads for ground engineers and flight crew, it also

served as a valuable training phase.

To support the rollout, we delivered training to:

• 3,162 ground engineers (across 17 substations and 38 outstations)

• 1,233 pilots and 823 cabin crew

• Over 800 back-office users

Live demonstrations were organized post-strike (March 2024), to ensure all

personnel were confident using the system. The widebody fleet received approval

in July 2024, followed by the narrowbody fleet in October. With AMOS integration

going live in September, the full fleet of 80 aircraft was operating with eTechLog8

and eCabinLog8 by November 2024, a key milestone in TAP’s digital journey.



Operational Impact

User feedback was highly positive. The system improved data accuracy,

reduced reporting delays, and streamlined defect tracking. Features like photographic

documentation, historical defect access, and real-time visibility were especially well

received. From the MOC’s perspective, eCentral’s real-time monitoring tools improved

prioritization and decision-making. The system acts as a safety net, helping to avoid

lapses in airworthiness due to missed inspections or unresolved defects. eTechLog8

also enhanced collaboration across departments and served as a catalyst for broader

digital transformation within our maintenance operations.

Lessons learned and insights

The transition brought time-saving benefits to our technicians, enabling them to

focus on their primary roles and reducing potential delays and cancellations. Also,

several key lessons emerged, as you can see in figure 7.

Conduce e-Logbook @ TAP

Lessons learned

National aviation authority

Level of authority engagement needed was

underestimated, and the approval process took more

time than initially expected.

Training

Pilots’ training took more time than expected.

Project workload

The time required from TAP Project managers was

underestimated. It would have been better to involve

more people.

EMI Tests

Additional detailed tests for EMI were requested by NAA.

Figure 7

Several key lessons emerged:

• Engage the regulator from the outset to avoid unnecessary delays.

• Allocate adequate project management resources.

• Initiate pilot training early in the process.

• Be prepared for additional certification requirements, which may not

be anticipated.

FINAL THOUGHTS

This dual implementation demonstrates the flexibility and adaptability of

Conduce’s eTechLog8 solution. Whether in a regional or major airline context, the

system delivered tangible improvements in operational efficiency, data integrity,

and regulatory compliance. What stands out most is the shared commitment, from

both TAP and Portugália, to modernizing operations in a sustainable and

collaborative way.

LUÍS MARQUES

Luis is a b1 licensed aircraft engineer whose career in aviation began with an Aircraft

Maintenance Technician course in TAP, followed by a degree in electrical

engineering. Throughout his professional journey, Luis has held several positions of

responsibility up to today when he is the head of TAP’s maintenance operations

center (MOC). Before that, for more than ten years he was the head of the

troubleshooting department.

JOANA ARINA

Joana Arina navigates different industries and teams, bringing people together to

solve complex problems. With experience in aviation, logistics, maintenance, and

data engineering, she understands both technical and operational challenges. She

works across departments, aligning business needs with data-driven solutions.

Comfortable in diverse environments, she bridges gaps between technical teams and

decision-makers.

TAP AIR PORTUGAL

TAP Air Portugal, often referred to simply as TAP, is the flag carrier airline

of Portugal. It’s headquartered in Lisbon, which also serves as its main

hub. TAP is a member of the Star Alliance and operates a large network

of flights to destinations in Europe, Africa, North and South America. The airline has a

modern fleet, including Airbus A330neos, A321neos, and A320neos, as well as Embraer

aircraft for regional flights under the TAP Express brand.

PORTUGÁLIA

Portugália Airlines, often known as PGA, is a Portuguese regional airline

and a subsidiary of TAP Air Portugal. It operates scheduled domestic and

international flights from its bases in Lisbon and Porto. While initially an

independent airline, Portugália was integrated into the TAP Group in 2007. In 2016, it was

rebranded as TAP Express as part of a restructuring effort, but it still remains an

independent division within the TAP Group.

CONDUCE

Conduce, who produce the world leading eTechLog8, eliminates the paper

technical, cabin, and deferred defect logbooks, and replaces these with an

easy to use, workflow controlled mobile solution. Available on both

Windows and iOS, eTechLog8 is fully integrated with all the leading MRO and M&E systems.

All eTechLog8 customers report significant benefits, ranging from improved efficiency, data

accuracy and consistency to faster turnarounds, all contributing to reduced costs.






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VENDOR JOB CARD: IBM MAXIMO FOR AVIATION

Jagdeep Chharhan shares how IBM Maximo’s constant

evolution, thoroughness and integrated platform help

transform customers’ maintenance businesses

Jagdeep Chharhan is a seasoned Technical Leader with more than 25 years of

experience building high-performing teams and managing complex, cross-functional

projects and operations in demanding environments. A recognized Aviation Subject

Matter Expert, he brings deep industry insight and a strategic mindset to every

initiative. Currently serving as the Product Manager for Maximo for Aviation at IBM, he

is known for his hands-on leadership style and commitment to delivering innovative,

collaborative solutions with integrity. He holds certifications in PMP, SAFe 6.0, and

CSM, and has a Bachelor’s degree in Electrical and Aeronautical Engineering.

Aircraft IT: Your name, your job title, and the name

of the business?

JC: Jagdeep Chharhan, Product Manager –IBM

Maximo for Aviation

Aircraft IT: How did IBM Maximo get started?

JC: IBM Maximo began in the 1980s as a maintenance

management system developed by Project Software

& Development Inc. (PSDI), later known as MRO

Software. Initially released as Maximo 2.0 in 1985, it

evolved from a DOS-based application into a

web-enabled, Java-based enterprise asset

management platform. IBM acquired MRO Software

in 2006, integrating Maximo into its Tivoli portfolio

and expanding its capabilities. In 2020, IBM launched

Maximo 8.0 as part of the Maximo Application Suite,

offering cloud-native and AI-powered asset

management solutions.


that drives IBM Maximo?

JC: The guiding business principle behind IBM

Maximo is rooted in IBM’s broader philosophy:

delivering innovation through integrity, customer

focus, and continuous improvement. Specifically for

Maximo, this translates into helping organizations

optimize asset performance and reliability while

reducing operational costs and risks. IBM emphasizes

user-centric design, data-driven decision making, and

sustainability, aligning Maximo with enterprise goals

such as operational efficiency, regulatory compliance,

and digital transformation

Aircraft IT: What has IBM Maximo’s greatest business

achievement been to date, and why?

JC: Celebrating IBM Maximo’s 40th birthday in 2025,

its greatest business achievement to date is the

“The guiding business principle behind IBM Maximo is rooted in IBM’s broader

philosophy: delivering innovation through integrity, customer focus, and

continuous improvement.”



“IBM Maximo helps aircraft maintenance customers by providing an

integrated platform to manage assets, schedule maintenance, ensure

regulatory compliance, and optimize operational efficiency across the entire

maintenance lifecycle”

launch and success of the IBM Maximo Application

Suite (MAS). This milestone represents a

transformative leap from traditional asset

management to a fully integrated, AI-powered asset

lifecycle management platform that unifies

operations across maintenance, inspection, and

reliability. By leveraging technologies like generative

AI, IoT, and advanced analytics, MAS has helped

organizations reduce unplanned downtime by up to

47%, extend asset lifespans by 17%, and boost

technician productivity by 26%. This evolution not

only modernized enterprise asset management but

also positioned Maximo as a central hub for digital

transformation in industries worldwide.

Aircraft IT: What have been your disappointments


JC: Disappointments are valuable stepping stones.

One challenge has been navigating the inertia of

legacy systems and change resistance in highly

regulated industries like aviation, where adopting new

technologies can be slow despite clear benefits.

Another has been the pace of adoption of newer

Maximo capabilities — such as AI and IoT features —

which are sometimes underutilized due to skills gaps

or organizational silos. What I’ve learned is the

importance of patience, education, and stakeholder

alignment. Success doesn’t come just from building

powerful tools, it comes from effectively

communicating value, enabling users, and co-creating

solutions with customers.


what IBM Maximo does for aircraft


JC: IBM Maximo helps aircraft maintenance customers

by providing an integrated platform to manage

assets, schedule maintenance, ensure regulatory

compliance, and optimize operational efficiency

across the entire maintenance lifecycle.


thing in maintenance Aviation IT?

JC: The next big leap is the full integration of AI-driven

predictive maintenance with real-time aircraft data,

creating autonomous maintenance ecosystems that

continuously learn, adapt, and act — reducing manual

workload while improving reliability and safety.


about IBM Maximo

JC: “IBM Maximo transformed our aircraft

maintenance operations – streamlining workflows,

improving asset reliability, and ensuring compliance,

all while reducing downtime and costs.”

Aircraft IT: Jagdeep Chharhan, thank

you for your time.








Webinar library.


WEBINAR, CLICK HERE

CASE STUDY: ROLLS-ROYCE

Rolls-Royce uses engine performance

data to improve service

Richard Swallow, Head of Data Services, Aftermarket Operations at Rolls-Royce shares how a

digital engine data exchange platform has delivered value for Rolls-Royce and its customers



This is an article about how a digital engine data exchange platform has

added real value both for Rolls-Royce and for our customers. But, before

going into the details, I want to first set the context with the big questions

that we ask in Rolls-Royce for our operational services; you can see

them in figure 1.

THE BIG QUESTIONS

• How can we greatly extend the engine operational time between shop visits?

• How can we reduce engine shop visit turn-around-times to a minimum?

What would be possible with more accurate, timely and complete data?

Figure 1

The first question is, how can we extend our engines’ time on wing; how can we

keep our engines flying for longer? The second question is, when we do overhaul

the engines, how can we minimize the time that they’re out of service and return

them to flying? These are critical success factors for Rolls-Royce where we’re

constantly looking for improvement, innovation and new approaches. I’ll share with

readers how we’ve done that by focusing on data first. The case study considers

what opportunities we would gain if we had more accurate, timely and complete

“…where we have a clear understanding of the situation

that we’re in and the different options that are available

to us, then we have the best chance of making the right

decisions for our business.”

data as well as a better level of visibility about our engines in service, how they’ve

been operated and maintained, and what other ideas might help us to answer

those big questions.

MAKING DECISIONS THAT MATTER

We make lots of decisions every day at work; scale that up across all the

decisions that our teams make and our organizations, our companies, and scale

that up for time. It’s not just the decisions we make this moment, today, this week,

this year; over the life cycle of an engine countless decisions are made. We

sometimes make those decisions based on experience or instincts, but we have the

best chance of making the best decisions where they are supported by the data

that gives us real understanding. It’s fairly obvious that, where we have a clear



understanding of the situation that we’re in and the different options that are

available to us, then we have the best chance of making the right decisions

for our business.

That’s where I’m coming from, that’s what I’m trying to do and that’s my role,

my motivation. This article will show that, if we can make all those countless

decisions as good as they could possibly be, because the data that we support

them with is as good as it should be, then that will be transformational for an

organization. If every decision we make is that little bit better because the data it’s

based on is that little bit better, that’s huge gain for our performance.

THE ROLLS-ROYCE STRATEGY

Thankfully, all of the above fits perfectly with the Rolls-Royce strategy as

illustrated in figure 2.

ROLLS-ROYCE STRATEGY

Digitally Enabled Business

Actively leveraging Digital technology to create competitive advantages across

the value chain

• Improve Time on Wing

• Improve Shop Visit Cost

Data is key – it must be secure and consumable across the enterprise

Figure 2

This isn’t controversial. Every company in the world recognizes that data is key to

success; and a data driven understanding is how we drive innovation in our

engineering and operational spaces. To do that, we need two things. First, we need

to have the data available to us: this isn’t always within the Rolls-Royce estate of

course, the data for engines is generated by airlines, not within Rolls-Royce.

Second, the data needs to be consumable. This, again, goes for every company, I

think. The data needs to be accessible to us, within the normal course of business.

It needs to be in the systems that we access day-to-day to operate our business.

That’s the vision, that’s where we’re trying to get to with our strategy. We want all

of the data to be available at the fingertips of the people that need it and when

they need it. As is often the case, the concepts are very simple, it’s the execution

that’s the challenge.

What’s prevented us realizing that strategy up to now is simply that we haven’t

had the capability in place to share data with airlines in both directions, from

airlines to Rolls-Royce and Rolls-Royce to airlines, with the level, volume and scale

that we need to make that vision a reality. I’m sure that readers will be very familiar

with this. Historically, data is manually extracted from a digital system; it’s then

emailed to a counterpart in the receiving organization and, when that eventually

gets to the top of somebody’s inbox, there’s another manual action to get into

another digital system, where it can finally be used. That’s what’s between the

vision and actual achievement. It’s too much hard work; it’s not fast enough and,

because it’s a human process, it’s prone to error. We’re never going to get to where

we want to be while we’re working like that. Figure 3.1 shows the flow of data

between Rolls-Royce and the airlines who use Rolls-Royce engines, what Rolls-

Royce calls the Blue Data Thread.

THE BLUE DATA THREAD CHALLENGE

The industry standard is manual data transfer,

although data is stored digitally on both sides

Figure 3.1

Challenges: infrequent updates, human errors to data

quality, limited data scope transferred, high manual effort

Improving this is the Blue Data Thread challenge, and the Blue Data Solution is how

we’re improving and solving this, as you can see in figure 3.2.



THE BLUE DATA THREAD SOLUTION

QOCO had already been chosen by our airline

customers with great results, so we reached out

Rolls-Royce chose QOCO because of their understanding

of operators’ systems and the related data

Figure 3.2

Again, the concept is really simple; looking at the difference between the figures,

all we’ve done is removed those manual steps and replaced them with automation.

Introducing automation means that we can share data as frequently as we wish,

so that both parties, can have access to the very latest, most up to date information

that we need. It means there are no restrictions on the volume of data that we can

share, or specifically, the detail of data that we can share. When it’s being done

manually, we can’t really share more than a summary, because it takes too long and

too much effort to give all the detail. Now that we’ve taken a lot of the human

elements out of the loop, and there’s less scope for human errors, the quality

should be better than it would otherwise be. That’s the concept.

When we first started to research the market about finding a solution to take

this concept and make it a reality, one name that came up frequently was QOCO as

identified in the middle of figure 3.2. It very quickly became clear to us that QOCO

was already the partner of choice for a lot of the airlines that we were talking to. So

that’s where our relationship with QOCO began, and it’s been extremely successful.

We’ve been working with them for a number of years now to make that concept a

reality. QOCO is working between Rolls-Royce and our customers to provide the

data transfers that we need in order to automatically exchange data in

both directions.

ROLLS-ROYCE WORKING WITH QOCO

We have just over half of the Rolls Royce, modern, large engine fleet connected by

this method of sharing maintenance data now. It’s been growing over the years as

we’ve seen more and more opportunities for this concept which you can

see in figure 4.

QOCO & ROLLS-ROYCE PARTNERSHIP

“When it’s being done manually, we can’t really share

more than a summary, because it takes too long and too

much effort to give all the detail. Now that we’ve taken a

lot of the human elements out of the loop, and there’s

less scope for human errors, the quality should be better

than it would otherwise be.”

Figure 4



We began by using the concept to enable a new lifing service for Rolls-Royce,

something that was only practical because we could exchange data in these

volumes. We’ve been able to use something we call the On and Off Log service, a

way of automatically exchanging pre- and post-shop visit data, which saves up to

three days of manual effort, post the shop visit, to type whole pages into the

system. Now, we can instead achieve that electronically. We also started to use

automation to remove the manual effort around sharing utilization data into the

Rolls-Royce systems every month. We’ve piloted a program called Predictive Work

Scoping; again, something that’s only possible because of the extra information we

now have on how our engines are operating in service. Blue Data Thread is now the

standard Rolls-Royce way of working, which we try to introduce for every new

airline that we do business with; we also have a program to roll it out to all of our

existing customers. It’s become standard, given that our business aviation

colleagues have adopted the same approach as we pioneered in the large engines

space. Because the overall concept has been so successful and so well received by

airlines, we’re looking to continue to build on it and grow it.

The latest version of the solution looks like the illustration in figure 5.

Figure 5

THE BLUE DATA

THREAD SOLUTION

Comprehensive Data Exchange

• Partnered with IFS & TRAX for plug & play ERP system

connections

• Delivered successful connections with AMOS, Ultramain and

SAP systems

• Developed similar solution for exchanging high frequency

engine data files with SITA

"We are delivering such impactful solutions,

that afterward people can’t imagine ever

living without them"

This won’t be the final version: we’re constantly looking to grow and improve it. As

well as QOCO, at the center of that maintenance data transfer, we’ve also been in

partnerships with, most recently, TRAX aviation and, prior to that, IFS maintenance

to make this as close as we can get to a plug and play integration for airlines to

make it as easy as possible to enable this level of data sharing. Similarly, we’ve got a

really strong, comprehensive solution with AMOS and similar successful

“Because the concept has worked so well, it’s obviously

been the right thing to do; judging from the feedback

we’ve received, we’ve extended the concept beyond the

maintenance network into high frequency engine data.”

connections with Ultramain and SAP systems in different airlines.

Because the concept has worked so well, it’s obviously been the right thing to

do; judging from the feedback we’ve received, we’ve extended the concept

beyond the maintenance network into high frequency engine data. We have the

same thing in place now with SITA, where we’re exchanging with the one-way

transfer plug-in to Rolls-Royce, from the QAR (Quick Access Recorder), SAR

(Smart Access recorder), CPL (Continuous Parameter Logging) and e-Life data,

which previously consisted of files that were difficult to transfer. We have a very

simple means of doing that, from airlines to Rolls-Royce now, which means we

have all the data available to analyze.

The solution is now connected with more than 60 individual airlines. Not all of

them have the full scope of all the data, but there are 60 individual airline

connections across the maintenance connections and high frequency data scope. I

think the real vote of confidence from airlines is that none of them have gone back

to the old manual solution. That’s a great indicator that we’re going in the right

direction here. This is the right thing we’re doing and continuing to grow. So that’s

what we will be doing in future. If I go back to figure 1, I highlighted two big

questions. So, it’s been really well received by airlines, but has it actually helped us,

as I said, to improve our time on wing and reduce the turnaround times for

maintenance. I have three examples coming up where I think the

automation has worked.

EXAMPLE 1: AUTOMATION AND TIME ON WING

The first example is around a service that was first enabled by this Blue Data

Thread data exchange because of the volume of data required by our DAC (Direct

Accumulation Count) service. We analyze the data from every engine for every

flight, for Life Limited Part (LLP) life consumption. Because we can analyze the

data for every engine for every flight, we treat them as individuals, it means that we

don’t have to apply generic or worst-case assumptions to every engine. We can

safely extend the time on wing for the life limited parts, because we have the data,

and when the data tells us it is safe to leave them on, we leave them on: we don’t

have to take them off just because we don’t know any better. Life limited parts are

a clear driver for engine removals. So, anything that we can do and have done here



to extend life limited part life is a clear link back to that first question about

extending overall time on wing. This has been a great success story for us.

For airlines; it’s much easier to operate the service because Blue Data Thread is

a two way transfer. They don’t have to manually provide all the input data and

Rolls-Royce can provide the calculated lives straight back into airlines’ systems.

That’s where it’s needed so Airlines can operate their business from

their own systems.

EXAMPLE 2: SHOP VISIT PLANNING

This is something that we’re starting to pilot now and we’re already seeing a clear

potential for this. It’s around improving the shop visit turnaround time, because we

have better visibility of what’s happening operationally in service. From a

maintenance perspective, at the moment, we open an engine and get it stripped

down to understand what it’s going to need in terms of the overhaul. With this

digital data exchange in place, and the extra visibility that we’ve got, we have a

better chance to understand in advance what is going to be needed so that we can

prepare for it. Things like spare parts availability, or Rolls-Royce’s capacity to issue

technical variances, if needed, or repair scheme availability; we can see it coming

that much further away, and can see it at fleet level. It means that we’re less likely to

have surprises when the engines actually do come in to be overhauled which

means, ideally, no delays or, realistically, fewer delays which means improved shop

visit turnaround times.

Another benefit from that is, if you’ve got that visibility of part consumption,

particularly spare part consumption, across the fleet, then, again, there’s much

more chance to react earlier to changes in demand. Spare parts availability has

been an issue in the past. This gives us that clear change in demand signal as early

as possible, which means we can invoke the change in our own supply chain and

address those issues, hopefully a lot earlier, or head them off in a way that we’ve

never had the opportunity to do before, because we simply never had the data.

EXAMPLE 3: RELIABILITY AND ENGINEERING

This third example is around a service that we call Engine Health Monitoring which

has been around for a long time. This example is based on the high frequency data

that we bring in through SITA. Again, it’s about analyzing the data from every

engine and every flight, and it was traditionally based on ACARS snapshot data. As

a very rough guide, we’ll get perhaps 150 parameters, five or 10 times a flight on

which to base our analysis of the engine. We use that data to try and predict or to

try and see if there are any issues emerging; perhaps slightly different engine

behavior on this flight compared to last flight, or even, during cruise, compared to

how it was during climb or in take-off. That’s been a really successful service and

it’s been running for a long time, based on that ACARS data that 150 parameters,

five or 10 times a flight. What we’ve now got, because we’ve made it so easy for

airlines to share QAR and CPL data with us, those high frequency sources, give us

access to potentially thousands of parameters, not just 100 or 150. And not five or

10 times during a flight, but thousands of parameters recorded every second of

every flight. Our opportunity now, to really understand what’s happening with the

engines in flight, what’s changing, what issues are potentially emerging, is massive.

It’s next generation.

We’ve done this already with a number of successful captures; with this high

frequency data, we’ve seen things develop that just wouldn’t have been possible

for us to see with the normal snapshot data. It means that we can get much earlier

visibility which, in day-to-day operations, means that we give the airline a chance

to schedule some maintenance at a convenient time, to not cause a disruption,

delay on cancelation, because we’ve been able to say, one or two flights earlier,

that this is going to need doing. Where it relates back to the big questions, our

objective is that sometimes we can get the warning in advance to turn what might

have been an unplanned removal into a planned removal. Going back to the

previous example, a little bit of extra warning means that we can be prepared for it,

and there’s less chance of delays during a busy operating schedule.

The second benefit, still in the engine help monitoring service, is the feedback



“…we have over 60 airlines connected, more than half our

Trent fleet, but new airlines are coming on every month.

The scope of the data that we’re sharing is increasing

every month and we’re always looking out for new

partners or things that can help us add

something to this.”

loop that we get going back through the maintenance data. We said before, in

both directions, this is a manual process. Obviously, we would only get a summary

of what’s happened. So, when we provide that troubleshooting advice and

guidance around these emerging problems that we’re seeing, we now have all of

the detail about what actually happened within the airline, within the maintenance

space, and what was effective. Previously, we would get a summary of that,

because it was manual; now we have the detail. Obviously, if you have that better

feedback loop, it gives us the opportunity to improve our guidance, our advice,

next time, and give a better service to airlines.

CONCLUSION

That’s three clear examples of where the Blue Data Thread is helping us, and

helping to provide better service to our airline customers. As mentioned above, we

have over 60 airlines connected, more than half our Trent fleet, but new airlines are

coming on every month. The scope of the data that we’re sharing is increasing

every month and we’re always looking out for new partners or things that can help

us add something to this.

Before ending the article, I must give credit to QOCO Systems whose data

exchange capability has made the whole Blue Data Thread idea work so well.

QOCO’s strategic goal is to be the platform in the industry that enables data

exchange between airlines, MROs and OEMs to where it can be used for benefit.

I hope that this article has illustrated how that works in action.

RICHARD SWALLOW

Richard leads the Civil Aerospace Data Services team in Rolls-Royce and is

responsible for the quality and availability of data to support Aftermarket

Operations including initiatives to enable better data exchange between Roll-Royce

and Airline customers. Richard’s previous leadership roles include; Rolls-Royce’s

Engine Health Monitoring (EHM) service for civil large engines, and business aviation and UK

defence aviation assets, Rolls-Royce’s Direct Accumulation Count (DAC) service for

extending Life Limited Parts time on wing for civil large engines.

ROLLS-ROYCE

Rolls-Royce is a force for progress; powering, protecting and connecting

people everywhere. Their products and service packages help

customers meet the growing need for power across multiple industries;

enable governments to equip their armed forces with the power required to protect their

citizens; and connect people, societies, cultures and economies together. Rolls-Royce has a

local presence in 48 countries and customers in over a hundred more, including airlines and

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VENDOR JOB CARD: BYTZSOFT TECHNOLOGIES

Understanding the needs and priorities of aviation

businesses has, Mr. Devendra Naik states, built trust and

lasting relationships with Bytzsoft’s customers

Mr. Devendra Naik is the Assistant Vice President — IT & Systems at BytzSoft

Technologies Pvt Ltd, with 21 years of experience in aviation software development.

He leads the design and execution of key platforms including FlyPal CAMO, M&E, and

Component MRO systems. With a background in computer science, Devendra is

known for his strengths in project planning, team leadership, stakeholder engagement

and quality assurance playing a pivotal role in driving digital transformation across

aviation operations.


of the business?

DN: Devendra Naik, Assistant Vice President — IT &

Systems, BytzSoft Technologies Pvt Ltd.

Aircraft IT: How did BytzSoft Technologies Pvt

Ltd get started?

DN: BytzSoft Technologies was founded over 25 years

ago by a team of aviation and technology

professionals who saw a clear gap in how the industry

managed its operations. The goal from day one was

simple but ambitious: to drive digital transformation in

aviation through smart, reliable software. We started

with on-premises applications that addressed real

operational challenges and over time, as the industry

evolved, so did we. That journey led to the

development of FlyPal® — our flagship cloud-based

platform built specifically for airlines, charter

operators and MROs. Today, FlyPal® is more than just a

tool, it’s a trusted partner for aviation companies

worldwide helping them scale efficiently, stay

compliant and focus on what matters most:

safe operations.


that drives BytzSoft Technologies Pvt Ltd?

DN: At BytzSoft, the core principle that drives

everything we do is enabling our customers to stay

competitive while staying safe and compliant. In

aviation, the margin for error is incredibly small and

“… the core principle that drives everything we do is enabling our customers to stay competitive while staying safe and

compliant. In aviation, the margin for error is incredibly small and we understand that.”



“We make life simpler for our users by making operations simpler, smarter and better aligned with the real-world

demands our customers face, helping them stay compliant, reduce downtime and operate with greater control.”

we understand that. Our goal with FlyPal has always

been to provide operators with the tools they need,

not just to manage day-to-day operations but to do

so with foresight and confidence. We focus deeply on

safety and regulatory alignment because we

understand that staying compliant isn’t just about

ticking boxes, it’s what keeps operations running

smoothly and reputations intact. At the same time,

we’ve built FlyPal to be agile and scalable, so that

whether you’re a private aircraft owner or a growing

regional airline, you can maintain efficiency and

control while staying competitive in a fast-moving

industry. But what really keeps us moving forward is

our customer-centric approach. We don’t build

features in isolation. We co-create with our clients,

listen closely, and evolve with their needs. This

approach has helped us earn not just users, but

long-term partners and that loyalty, we believe, stems

from the trust we work hard to earn every day.

Aircraft IT: What has BytzSoft Technologies Pvt Ltd

greatest business achievement been

to date, and why?

DN: One of our proudest achievements at BytzSoft

has been the success of our Smart Switch program,

an initiative that makes it significantly easier for

aviation companies to transition their aircraft data

into the FlyPal platform with minimal disruption. Data

migration, especially in aviation, can be a daunting

process. It’s not just about moving records; it’s about

ensuring operational continuity, maintaining

compliance, and preserving historical insights. What

makes the Smart Switch Program so impactful is not

just the technology behind it, though that’s certainly

robust, but how closely we work with our clients

throughout the process. Each migration is treated as a

collaborative project. Our team partners with

operators to understand the specifics of their existing

systems, map out their operational priorities, and

ensure the handover is smooth, structured, and

aligned with their workflows. That level of

handholding and customization has helped operators

trust FlyPal as a stable, future-ready solution. The

feedback we’ve received from clients after going live

particularly around reduced downtime and increased

confidence in their data has been the real validation

of our approach.



DN: Like most companies operating in a technically

demanding space like aviation, we’ve had our fair

share of challenges. One of the key lessons came

during our earlier efforts to integrate FlyPal into

environments where legacy systems were deeply

entrenched. We underestimated just how complex

and varied these infrastructures could be. In some

cases, the integration process took longer than

expected. We encountered resistance not out of

reluctance, but because aviation professionals are

rightly cautious about any change that could affect

safety, compliance, or operational flow. What we took

away from that experience was invaluable: in aviation,

trust is earned slowly, and rollout plans need to be

both technically sound and human centric. That

means being proactive, transparent, and incredibly


patient not just with the technology, but with the

people behind it. It also reinforced a principle we hold

tightly today: clear, ongoing communication with our

clients is just as important as delivering a capable

solution. When challenges arise, and they sometimes

do, it’s our responsibility to stay close, respond quickly

and adapt our approach so the client always

feels supported.


what BytzSoft Technologies Pvt Ltd does for aircraft


DN: We make life simpler for our users by making

operations simpler, smarter and better aligned with

the real-world demands our customers face, helping

them stay compliant, reduce downtime and operate

with greater control.



DN: Smarter maintenance starts with AI and real-time

aircraft visibility.


about BytzSoft Technologies Pvt Ltd?

DN: I’d like our customers to say that BytzSoft isn’t

just a software vendor, we’re a reliable partner in their

digital transformation. That as their fleets grow and

their operations evolve, we’ve been right there with

them — responsive, committed and aligned

with their needs.

Aircraft IT: Devendra Naik, thank you for your time.

CASE STUDY: GAES

The digitalization of

MRO services at GAES

Dmytro Neschetnyi, Director of IT, and Adeliia Platonova, Sr Manager Business Systems &

Digital Solutions, both at GAES, with Ege Sumerol, Director of Operations, WINGS Software

Vendor (ADT), share the journey from inception to integration to mobility.


CASE STUDY: GAES

Dmytro Neschetnyi

I’ve seen a lot of changes over my years in the MRO business but the big change in

recent years, arguably the biggest change of all, has been the arrival of AI (Artificial

Intelligence). Many companies are working with AI and, when making the first draft

of my contribution to this article, I wanted to make it stylish; so, I used ChatGPT, as

many of us do today. The result was pretty much perfect but I’m human and not

perfect, so, I’ve re-written this copy myself without ChatGPT, because I don’t want

to be just a talking head for something that was prepared elsewhere. No doubt, the

future will be with AI, a human future with AI, or maybe an AI future will be with

humans. But today, AI has a place in the system and many solution providers

attach AI functionality to their MRO systems.

GULF AIRCRAFT & ENGINEERING SERVICES (GAES)

A few words about our company. It is a new business, but the people in it all have

many years of MRO experience in the UAE. Our IT department personnel have up

to 15 years’ experience in the MRO industry including implementing digital

processes. MRO today is based on rules and compliance; also, compared to other

businesses, it is slower to adopt any new features to the process because, as a

regulated industry, we always have to consider how the regulations work with any

new information systems.

“…compared to other businesses, it is slower to adopt

any new features to the process because, as a regulated

industry, we always have to consider how the

regulations work with any new information systems.”

TRANSFORMING GAES TO AN IT-DRIVEN FUTURE

Up until 2024, the role of IT in our company was the same as that role in any

company. Before the MRO company, there was a support function; supporting the

business and systems. Because it’s really difficult to make people from the floor,

the engineers, to be the drivers for change, in 2024, our company decided to make

IT the driver for future changes in the company; not only a supporting role, but the

driver of changes, as set-out in figure 1.

APPLIED DATABASE TECHNOLOGY I ADT

M&E I MRO I COMMERCIAL

WINGS

A World of Solutions

• Web-based Software Solution

• Customizable Modules

• Mobile Solutions

• Paperless Aircraft Maintenance

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www.adbtech.com


CASE STUDY: GAES

IT-Driven Future in MRO

Figure 1

Digital Transformation

Streamlining operations through

tech integration

Cybersecurity & ISO Readiness

Protecting data while meeting

industry standards

Green Technologies

Reducing environmental impact

through smart solutions

We now have three strategic directions. The first is to transfer process

management to digital. The second is information security because of new

regulation from EASA, coming in 2026: we are now preparing our company for ISO

27001 certification to ensure cybersecurity readiness as in figure 2.

Cybersecurity & ISO 27001 Readiness

“Cybersecurity is the foundation of digital transformation — not a byproduct.”

Figure 2

People

Comprehensive staff awareness training and

security culture development

Processes

Streamlined security protocols and incident

response procedures

Infrastructure

Robust systems monitoring and proactive

risk management controls

And third, we are going to green technologies; although it is not part of the general

business, management has decided that IT is preparing, together with our facility,

to undertake and implement a new project. It is a solar charging station for our

electric vehicles, using knowhow from the Netherlands — see figure 3.

Sustainable Innovation in Action: EV + Solar Power

Solar Canopy

Clean energy + shade

for vehicles

Figure3

Self-Cleaning

Weather-triggered

cleaning cycles

Smart Monitoring

Real-time

performance tracking

IT Backup

Emergency power

redundancy

In our region, we have cheap electric energy but we also have the problem of a huge

amount of dust in the air. Our solar power station is completely separate from the

grid and we have a special AI system connected to our weather station. Our smart

robot, using the data from the weather station, the condition of the air and the level

of electricity being generated by the station, will start working to clean the solar

panels when necessary. The same station can also provide an additional backup

power solution for the IT infrastructure. This is what the project has already done for

the IT department and facility department. But that was not the only reason for the

project: it was also to demonstrate to our staff that we are going green but that, even

in our region, we must be ahead of other MRO companies. And we’re definitely

going to green technology because it’s the only way to go for the future.

With the transformation of process management to digital, with information

security and with green technology, our strategy is clear: to transform the

company from an MRO to a digital MRO. Our next target is to become a smart

MRO with a smart hangar and a smart store. This it is not just a plan; we have

already started.

Adeliia Platonova

In today’s technology landscape, every company is racing towards getting fast and

predictive solutions but let us not forget one very important, fundamental truth,

which is that before we run, we need to walk. Before we automate anything, we

need first to structure it, as shown in figure 4.

Innovation journey with Meaning

Structure

Build strong

foundations

System based

processes

Optimization

Refine process

Remove

bottlenecks

“Digital transformation is not a switch — it’s a journey.”

Figure 4

Automation

Enable

efficiency

Enhance speed

This is a digital transformation process; it’s not just a switch. That’s why it is

AI

Add intelligence


CASE STUDY: GAES

important to first structure your data and transfer the processes from the manual

to the system-based operation: then, the next step is to optimize it, find the

bottlenecks and try to refine the processes ready for the next stage of automation.

There, you are enhancing the speed and trying to cut the routine operations. I

firmly believe that AI should only be introduced after that as a final layer, where

you are trying to add some intelligence and to make the change to a digital future.

As a company GAES has been following this path for quite some time. For us, the

core platform, is our WINGS system. It’s not just a system; for us, it’s an ecosystem,

because it connects everything. It captures all the information, and everything

works together as in figure 5.

WINGS as Operational Ecosystem in GAES

Finance

ERP Integration

Manual

entry

Seamless

Integration

Improved

data

Figure 5

The software solution that we selected for this was WINGS from ADT. WINGS

captures our daily end-to-end preparation; starting from the sales and contract

reviews to the planning and work pack preparation from the HR and inventory, and

procurement processes; then, ultimately, from the maintenance operations to the

financing and invoicing; it’s all in one system. These are not the only modules that

the system captures. There is much more, and we are using it for our daily

operations. We are also trying to expand it, adding additional supporting

operations, and that’s why I’m really excited that we are trying to implement new

things, and that we have a great support from our software vendor. I want to share

with readers a few of our actions at GAES along with some of the benefits that

we have gained.

The first example, is the introduction of a full integration between our finance

system and WINGS which you can see in figure 6.

Figure 6

While WINGS has some financing functions such as invoicing and billing, it doesn’t

include a full accounting process or financial analysis. That’s why we had it in a

separate system and, before that, we had the functions isolated from each other

with a manual process between them. Two technicians did all of the manual

transfers of the inventory data to the finance system. To eliminate this inefficiency,

we have created a live integration with the help of both developer teams, and now

we have the flow, the transition of all the materials and all the data and labor

collections from the ERP to finance. We have eliminated unnecessary work, and

that was a big game changer for us.


CASE STUDY: GAES

“Before, there was only one daily transfer of this data to

the ERP which meant that we were lacking visibility and

information. Now, we have the real-time information,

whenever we want, about employee attendance

in the facility.”

Another example is introducing the real time attendance tracker seen in

figure 7.

Real-Time Attendance Sync

Figure 7

Past

Delayed daily uploads

Present

Real-time biometric sync

Future

Biometric labor collection

We collect check-in and check-out times from the facility for technicians and staff

by our attendance tracking machine using biometrics. Before, there was only one

daily transfer of this data to the ERP which meant that we were lacking visibility

and information. Now, we have the real-time information, whenever we want,

about employee attendance in the facility. This enables smarter planning and

allows us to see the availability of resources. And we are also planning to shift into

the biometrics for the labor collection. This is our next planned step, because we

believe that specifically biometrics are the most accurate way to collect

the information.

Another major accomplishment is that we have created a completely new

model of HR inside of our ERP system which is illustrated in figure 8.

Separate HR -> Integrated HR

Eliminated duplication

Single source of truth for employee data

Live employee data

Real-time access to current information

Onboarding, salary history, leave tracking

Comprehensive employee lifecycle management

Supports real-time workforce planning

Improved resource allocation and scheduling

Figure 8

Before that, we had a separate HR system, and it was a big challenge for us to

operate both systems at the same time. It includes a lot of data entries with a lot of

routine work that is necessary to collect in both systems. We could have done that

with integration help, but we decided to build a complete and comprehensive


CASE STUDY: GAES

module inside the Wings ERP and our vendor supported us in that. The initial idea

was to combine the production processes with the HR process, because we aim to

have a better resource availability for planning, and we could do this. It wasn’t easy:

first we precisely defined requirements, then we developed and tested. Finally, we

got to a result that works and we now have our system, which has full onboarding.

We have employee profiles and employee schedules as well as leave management

and balance tracking, as seen in figure 9.

Technicians Now Have Control

Figure 9

Self-Service

Documents

Instant access to

critical information

Schedule

Management

Visibility and planning

Leave Management

Clear balance earning

Task cards

Work cards details

Access with 100% visibility Reduced administrative overhead30%

It all gives a better insight for the company, and gives employees a better insight.

Technicians now have a separate self-service screen, which is inside their main ERP

system module and which they can access at any time. Together with the work

tasks and assignments that they view in their system access, they have their key

employment information: their employee profile, salary changes, employee

documentation, requests, their leave management and balances, especially their

overtime. It’s information that they always request from us. Now, they have full

control of that which gives them more individual empowerment and it’s something

that they really like having in their own hands. It also gives a great view for

management because they can see everything in the system under the singleentry

point with the possibility of all of their operations. This integrity is critical

which is why I stated earlier that WINGS is not just our software system; it is our

ecosystem. It enables us to combine all of these data in one place. That’s the real

benefit and value when your processes are combined into a single source.

I’m really excited about mobile operations, the next steps for our improvement

and our future. We’re planning to shift to the mobile application usage process

because currently our technicians are using stationary kiosks located in

portacabins — see figure 10.

Paperless Operation — Cultural Shift in MRO

“Technicians now have a separate self-service screen,

which is inside their main ERP system module and

which they can access at any time. Together with the

work tasks and assignments that they view in their

system access, they have their key

employment information…”

Paper-Based

Traditional

documentation

methods

Figure 10

System-Based

Hybrid workflows

on fixed

computers

Mobile Solutions

WINGS mobile

modules for field

operations


CASE STUDY: GAES

Mobile app-Based Operations

— Pilot Program

They come there to get technical

documentation but it’s time

consuming and inefficient. That’s why

we decided to streamline this process

and we’re running pilot projects with a

selection of three devices; a standard

tablet, a mini tablet and a

smartphone, as illustrated in figure 11.

And the use case for that is to

understand the visibility, understand

the missing features, and to analyze

what is the best fit size of device.

There are different opinions about

that, and I believe that this specific

Figure 11

step will be the first step on the road for a more digital, more efficient future, which

I’m really excited for.

As a tech enthusiast, I believe in technology and in embracing it towards

making operations more simple and more effective, and to help people to do their

work better and make it easier for them. This is what will enable us to offer a better

product, to focus on delivering more value to customers, and to eliminate some

unnecessary manual steps and allow technology to do it for us.

The next step for the company, after going mobile, will be to prepare our team

for paperless execution. It cannot be fully paperless from the start which is why we

are planning for a hybrid solution at first. For this, we have our partners from

WINGS software to help us and we have just started this step.

Ege Sumerol

Successful projects are the results of determining the correct objectives,

teamwork, commitments and planning, and I can easily say that we have achieved

all that as a team with ADT and the GAES partnership. We actually initiated the

paperless project back in 2018, there were challenges that that we encountered

which we’ve set out in figure 12.

“Infrastructure and system security have to meet these

requirements. It’s an ongoing task because cybersecurity

is evolving every day; the requirements are changing,

and you would have to meet all these requirements. ”


preencoded.png

CASE STUDY: GAES

Key Challenges in

Paperless Transition

Figure 12

OEM Documents

Dynamic configurable data

management

Aviation Standards

Compliance with strict regulations

Security

Digital signatures and data

protection

Performance and Integration

High-speed systems for real-time access with workflow integration

One challenge was to process OEM documentation. When we talk about a full

paperless solution, we want the teams working in the field to be able to access all

electronic documents, all manuals, all the documents that are needed for

maintenance and to be able to process and manage the digital sign-off. We came

up with a dynamic, configurable environment platform where you can preconfigure,

for each OEM document type, and the system will recognize the

structure of the document and processes. You only have to perform this

configuration once for each manufacturer in each document type.

The second challenge is aviation standards. The solution would have to be

compliant with civil aviation requirements, and the infrastructure was originally

designed around these requirements and regulations.

The next challenge was system security now that every industry has seen a rise

in the use of digital process management, and one of the concerns that comes

along with it is cybersecurity. Infrastructure and system security have to meet

these requirements. It’s an ongoing task because cybersecurity is evolving every

day; the requirements are changing, and you would have to meet all

these requirements.

The last challenge and one of the most important is system performance. You

can’t have users working on the field if they have to wait to access data or OEM

documents in order to fulfill their job. We did our best to make sure that the speed

and the performance of the system is satisfactory.

People often ask, ‘why go paperless?’ We hear that a lot with digital

transformation of systems. Figure 13 offers a few reasons.

Figure 13

Why Go Paperless?

Enhanced Collaboration

Teams work together seamlessly across locations

Complete Digitalization

MRO data fully accessible in digital formats

Efficient Management

Faster retrieval and better organization of data

Productivity and compliance

Approval processes and data security

Environmental Impact

Reduced paper waste and lower long-term costs

Paperless operation increases collaboration. Different teams and different business

units that should be able to work in the same environment share documents and

information, they exchange data and manage their workflow processes, which

eventually will improve the productivity and efficiency of the business. Also,

complete digital transformation is becoming mandatory; we are in the digital era.

Information is no longer stored on paper, and digital information tracking,

managing, processing has become a part of our lives. Efficient management is also

a part of this. Digital information management offers advantages of speed,

organizing your data and being able to communicate more thoroughly and in a

much more effective way with different team members. Last of all but not least,

there are the environmental impacts, it’s a ‘Go-Green’ era, and the reduction of

paper use is essential, a responsibility that we all have to take seriously.

“Different teams and different business units that should

be able to work in the same environment share

documents and information, they exchange data and

manage their workflow processes, which eventually will

improve the productivity and efficiency of the business”


CASE STUDY: GAES

LOOKING TO THE FUTURE FOR WINGS

What is next from our perspective. Figure 14 shows our roadmap.

WINGS Innovation

Roadmap — What's Next?

Figure 14

AI driven context based VUI

Context-based voice commands for

hands free operation

AR Integration

Augmented reality for enhanced

maintenance

Gesture Recognition

Intuitive hand controls for digital

interfaces


Streamlining future operations

Although AI is being discussed by everyone, we don’t want to integrate it only for

the sake of claiming to have it.; we want it to improve the business and have a

positive effect on management. Right now, we see two opportunities. One of them

is predictive maintenance. Predictive maintenance is a hot topic which we take

seriously and have been working on it for more than a year with a dedicated group

of software and aircraft engineers. Currently in the second phase of the project, the

proof of concept, we have selected three aircraft types for starters and tried to

come up with a pattern. We’re also processing ACARS data, trying to detect

information so that AI would be able to make maintenance and failure forecasts,

which is our objective.

The next opportunity that we see is AI driven, context-based UI; AI

could assist users to determine next actions and their routines. Another

approach that we’re interested in is in artificial augmented reality where we

believe that there’s still some room for improvement, but not technical. It’s more of

an ergonomic challenge, along with AI driven context-based UI, we’re planning to

introduce gesture recognition, specifically for users working on the field.

There is a lot going on in this space and we hope that sharing our experience

will be of use to readers who, like us, are navigating these changes

and developments.

DMYTRO NESCHETNYI

Dmytro Neschetnyi has over 20 years of experience in the aviation and MRO industry.

As Director of IT at Gulf Aircraft & Engineering Services (FZE) in Sharjah, UAE, he is

responsible for strategic IT management, cybersecurity, and the digital transformation

of operational processes. His expertise includes the implementation of IT

infrastructure for new MRO facilities, integration of advanced security systems, development

of ERP systems, and IT management tailored to the needs of aviation operations.

ADELIIA PLATONOVA

Adelia is a Senior Manager at Gulf Aircraft & Engineering Services (FZE). With eight

years of experience in aviation MRO and IT, she is responsible for IT business systems

operations, software implementations, process optimization, and digitalization across

the organization. Her work is centered on delivering smart, practical solutions for

aviation. Adelia has led full-cycle implementations of enterprise systems from requirements

analysis to deployment and user adoption.

EGE SUMEROL

Ege Sumerol brings over 14 years of expertise in aviation and 13 years in logistics He

currently leads development & implementation of WINGS initiatives driving

innovation and operational excellence. His core competencies span software

development, database administration, IT project management, and IT service

management. He has successfully managed more than 50 WINGS implementation and

development projects, including Wings Paperless, Engine Shop, and WINGS HR.

GULF AIRCRAFT & ENGINEERING SERVICES (GAES)

Gulf Aircraft and Engineering Services (GAES) is a maintenance and repair

organization, specializing in a variety of aviation related products and services,

such as aircraft, components maintenance, engineering, aviation training and

Part-21 solutions, offering state-of-the-art services to ensure safety, reliability and operational

efficiency for customers’ aircraft and contributing to the growth and sustainable development

of aviation in the Emirate of Sharjah, the UAE, the Middle East and the world.

WINGS SOFTWARE VENDOR (ADT)

APPLIED DATABASE TECHNOLOGY (ADT) provides MRO software solutions

for aircraft operators and MROs. Their software package, WINGS, is designed

specifically for aerospace companies. ADT has been in the software business

since 1992 and has built an excellent customer reference base and has obtained 100%

customer satisfaction since 1992. ADT has a proven record to develop reference accounts in

the Aviation industry along with other high technology companies which are considered to

be leaders in their fields.






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VENDOR JOB CARD: M3 SOLUTIONS

Stephane Menard explains how putting the customer

at the center of the solution and implementation

has led a full range of airlines and MROs to manage

their devices with M3 Solutions

Stephane is a veteran in the technology industry, having spent over 35 years of his

career working on and with technology products to develop new and innovative

solutions for customers. As an innate entrepreneur, Stephane has founded (cofounded)

two technology companies. For the last 15 years he has been Co-founder

and CTO of M3 Solutions developing and growing M3 Solutions into the

company it is today.


of the business?

SM: Stephane Menard, CTO, M3

Solutions Technologies.

Aircraft IT: How did M3 Solutions get started?

SM: During 2008 and into 2009, a notable shift was

observed in numerous industries towards embracing

mobility to enhance workforce efficiency, streamline

operations, cut costs, and boost overall performance.

It became increasingly apparent that a vital

requirement for these industries was the

implementation of a robust device management

solution to effectively support this transition. To

address this growing need, we dedicated our efforts

to developing an extensive device management

solution that provided organizations with the

necessary equipment. This allowed administrators to

exercise full control over their fleet of devices and

associated content.


that drives M3 Solutions?

SM: M3 Solutions, as a company, is committed to three

key guiding business principles. At the heart of M3

Solutions’ philosophy is a strong emphasis on

customer-centricity. Recognizing the importance of

understanding and meeting our customer’s needs, we

create a custom solution that best fits their operation.

Innovation plays a vital role in M3 Solutions, we

recognize that innovation is the catalyst for growth

“M3 Solutions, as a company, is committed to three key guiding business principles. At the heart of M3 Solutions’

philosophy is a strong emphasis on customer-centricity. Recognizing the importance of understanding and meeting our

customer’s needs…”



“We help organizations streamline their mobile device management, acting as

an extension of their IT teams, to ensure that their mission critical tools are

ready, secure and compliant, enabling operational efficiency.”

and development. And finally, M3 Solutions strives for

excellence in all its endeavors, setting high standards

for quality, performance, and professionalism. By

adhering to these core values, M3 Solutions strives to

create a positive impact in the industry and establish

itself as a leader in its field.

Aircraft IT: What has M3 Solutions’ greatest business


SM: Small companies face significant challenges in

gaining the trust of large corporations, which tend to

be risk-averse and hesitant to be early adopters. This

challenge is further magnified when the product

offering is unique, making it difficult to draw

comparisons. Despite these hurdles, we take pride in

having successfully earned the trust of some of the

world’s largest airlines and air forces as our customers.

Crossing the chasm in this context is a complex

endeavor, but our team accomplished it with

grace and tenacity.



SM: While it was anticipated, one of our most

significant disappointments and challenges revolves

around the inertia associated with undertaking such

a large-scale endeavor. The transition towards

mobility and paperless operations presents a

daunting undertaking, demanding extensive

integration with various systems and the conversion

of all legacy processes. Disappointments have taught

us valuable lessons: managing expectations,

embracing resilience, prioritizing change

management, leveraging insights, and fostering a

culture of learning. Realistic goal-setting and effective

communication are crucial. Analyzing setbacks

guides future improvements. Cultivating a culture of

learning and agility enables us to adapt quickly. These

lessons ensure our readiness to navigate challenges

and seize opportunities.


what M3 Solutions does for aircraft


SM: M3 Solution plays a vital role in aircraft

maintenance. We help organizations streamline their

mobile device management, acting as an extension of

their IT teams, to ensure that their mission critical

tools are ready, secure and compliant, enabling

operational efficiency.



SM: I believe convergence and scale deployment is

what lies ahead.


about M3 Solutions?

SM: As we guide and support our customers through

their digital transformation, we hope that they would

describe the experience with us as reliable, innovative

and of excellent quality. We strive to provide a tailored

service, much like an extension to your IT department.

Our primary goal is to build lasting, long-term

relationships with our customers, built on trust

and reliability.

Aircraft IT: Stephane, thank you for your time.








Webinar library.


WEBINAR, CLICK HERE

WHAT CAN IT DO: QOCO

Unlocking Material Readiness

in Engine MRO

Henrik Ollus, VP of Customer Success at QOCO Systems Ltd. shares how access to

data turns bottlenecks into competitive advantage

Even the best-equipped engine shops typically

trip over one obstacle: they do not know what

is inside the engine that is about to arrive for

overhaul. The result is familiar to every planner:

late workscopes, missing parts, and a

turn‐around‐time (TAT) that extends by months from

the optimal. In this article we’ll discuss how those

delays map to the maturity of data exchange between

the airline and MRO.

THREE STAGES OF DIGITAL MATURITY

— DATA PERSPECTIVE

The basis for digital maturity in any operation is

availability of the underlying data. As a framework for

understanding the level of digital maturity in data

availability consider the below three stages.

1. Data Desert — Near-total lack of data exchange

while the engine is flying. Workscope definition

starts only when the off-log is received, at which

point the engine has typically already been shipped

to the shop. Workscoping becomes a bottleneck,

material procurement needs to be expedited, and

acquiring aftermarket Parts is already too late.

2. Manual Oasis — Operators share configuration-,

utilization- and inspection data (such as borescope

reports & images) manually. Planners can scope

the work earlier, at least partly, but the manual

workload for data exchange is high and prone to

errors. Most MROs land in this category of digital

maturity with varying degrees of data scope and

delivery frequency.

“This is the transformational shift that turns planning from reactive firefighting

into proactive orchestration.”

3. Digital River — Configuration, utilization and

inspection data flow automatically from the

airlines’ M&E systems into the MRO’s planning

tools. The data describing the state of every engine

is available at the planners’ fingertips. This is the

transformational shift that turns planning from

reactive firefighting into proactive orchestration.

HARNESSING OPERATOR DATA FOR

MATERIAL PLANNING

When that live data arrives early, planners can lock

workscopes and material lists several months in

advance. Three benefits stand out:

• Reduced cost of parts — Early access enables

MROs to source used LLPs and other parts from

the aftermarket. By selecting components with

optimal life remaining, MROs can avoid

unnecessarily tying up capital in new parts,

reducing the total cost of material by millions of

dollars per engine shop visit.

• Fleet‐level inventory optimization — Sharing

provisional workscopes for the whole induction

queue allows stock to be balanced, trimming

capital tied to inventory while ensuring

availability of parts.

• Higher shop throughput — Complete material kits

eliminate stop‐starts on the floor. The same bays

and crews can process more engines per year,

growing MRO revenue while giving airlines their

powerplants back sooner. This is critical in today’s

market with capacity constraints for

many engine types.

“The same bays and crews can process more engines per year, growing MRO

revenue while giving airlines their powerplants back sooner.”


WHAT CAN IT DO: QOCO

IMPLEMENTING SCALABLE

DATA‐EXCHANGE

Connecting one airline is an IT project; connecting

fifty is a strategic capability. Leveraging a solution that

already speaks to connected operators and quickly

scales to further operators eliminates years of bilateral

interface work. This allows MROs to focus effort on

value creation rather than plumbing.

A production‐grade platform must therefore:

• Pass rigorous information‐security

audits by airlines.

• Integrate quickly with the major M&E/ERP systems

— and map bespoke ones without custom coding

for every carrier.

• Monitor data quality and alert when data quality

errors slip through.

• On‐board multiple airlines in parallel so that

integrations keep pace with commercial growth.

• Embed deep domain models that normalize

engine, component and utilization data

for scalability.

“Material readiness is the quiet lever

of efficient engine maintenance.”

The success in Rolls‐Royce’s Blue Data Thread shows

the value of the Digital River model where secure data

exchange makes live engine data available to service

partners, where using a neutral third-party platform

allows connection to any operator.

CONCLUSION

Material readiness is the quiet lever of efficient engine

maintenance. When operator data streams automatically

into planning and procurement, parts arrive before the

engine, shops turn inventory into throughput, and airlines

release capital locked into the engine. In a market where

capacity is scarce and demand is rising, those who

migrate from the analogue Data Desert to a Digital River

will win on both speed and margin.

HENRIK OLLUS

Henrik is the VP of Customer Success at QOCO

Systems Ltd., where he brings extensive

experience in delivering data exchange

solutions for collaborative parties in the

aviation industry. Leading global deliveries and

strategic relationships for the EngineData.io

and Aviadex.io SaaS solutions, he ensures that OEMs,

Airlines, MRO service providers, and other key players in

the aviation industry can effectively share data and

jointly create value.

QOCO

QOCO Systems helps the aviation industry

to succeed by creating new ways to work,

to communicate, and to utilize data. The

business’s solutions enable customers to realize timesavings

in labor-intensive tasks. They also bring visibility to

customers’ operations to support decision-making.





VENDOR JOB CARD: CONDUCE

Reliability of products and service and giving

customers control of their fleets is, says Tippi Quinn,

the USP behind Conduce’s enduring success

Tippi joined Conduce in Autumn 2024 as Marketing Manager from a background in

Archaeology, Graphics and Teaching D&T. They’ve enjoyed learning about the more

technical side of the industry, meeting brilliant people and making a meaningful

contribution to the digitization of the industry. Tippi particularly enjoys turning

technical topics into engaging, visual stories.


of the business?

TQ: I’m Tippi Quinn, Marketing Manager at Conduce.

Aircraft IT: How did Conduce get started?

TQ: Conduce began in 2015 with the launch of

eTechLog8, designed to replace paper technical

logbooks with a digital solution. Remarkably, the

core process hasn’t changed much in the last ten

years. Our aim has always been to make airline

operations more efficient, simplify compliance,

and enable a full digital transition. Our CEO, Steve

Russell, brought a clear vision to life (drawing on

his experience in both software development and

aircraft engineering) and that’s how

eTechLog8 came to be.


that drives Conduce?

TQ: Keep it simple! More seriously, Conduce is guided

by a commitment to reliability, regulatory excellence,

and user-focused design. Everything we develop is

intended to make life easier for airline teams. It has to

work, and it has to work every time. We pride

ourselves on listening to our customers and delivering

software that’s not only technically robust but

genuinely useful out in the field. It’s about providing

real operational value while maintaining full

compliance with aviation standards.

Aircraft IT: What has Conduce’s greatest business


TQ: I think the team is proudest of our track record

with National Aviation Authority (NAA) approvals.

eTechLog8 is now fully approved and operational with

Airworthiness Authorities across the world. The fact

that we’ve never failed to achieve approval is a major

achievement in such a highly regulated sector. On top

of that, we’re trusted by more than 40 operators

globally. I think this level of trust speaks volumes

about the quality of both the product and the team

behind it. It’s a real credit to everyone’s hard work.



TQ: As someone who only joined Conduce (and the

aviation industry) in September 2024, I’m still learning

every day. One thing that’s quickly become clear is how

complex and lengthy the digital transformation journey

can be in this space. Things don’t always move as quickly

“Conduce is guided by a commitment to reliability, regulatory excellence, and

user-focused design. Everything we develop is intended to make life easier

for airline teams. ”



“eTechLog8 enables airlines to benefit from sustainable digital operations,

with faster turnarounds, cleaner data, and greater fleet oversight. It’s also

worth noting that eTechLog8 is a fully turnkey solution…”

as you might expect if you’re coming from a more agile

sector. But I’ve come to appreciate that in aviation,

caution and rigour are absolutely necessary. It’s taught

me patience, and reinforced just how important it is to

build long-term relationships based on trust.

Aircraft IT: In a sentence, how would you

summarise what Conduce does for aircraft


TQ: eTechLog8 enables airlines to benefit from

sustainable digital operations, with faster turnarounds,

cleaner data, and greater fleet oversight. It’s also worth

noting that eTechLog8 is a fully turnkey solution,

giving our customers confidence that all

communications, hardware, software, and 24/7/365

support are managed to the highest standards.

Okay, that’s technically two sentences — but I

couldn’t find a way to do it justice in one!



TQ: From a marketing perspective, I see growing

demand for a single source of truth — where data is

captured once and then used intelligently across the

full aircraft maintenance lifecycle. I think the future lies

in deeper system integration, real-time data visibility,

and smarter automation. The way eTechLog8

integrates with an airline’s existing systems really

sparks the imagination. I suspect we’ll see

developments in predictive maintenance and other

areas that we can’t even fully anticipate yet.

Aircraft IT: What do you want your customers to

say about Conduce?

TQ: I’d love our customers to say, “Conduce makes our

lives easier.” Whether it’s through our software, our

support, or the way we understand their operational

challenges, we want to be the partner they can rely

on. I also hope they see us as approachable and

responsive. Aviation is, of course, a serious business

— but working with a vendor should still feel

collaborative and human.

Aircraft IT: Tippi Quinn, thank you for your time.

TQ: Thank you — it’s an exciting time to be part of the

aviation IT community, and I’m really looking forward

to what’s ahead.

FREE WEBINARS

Hosted by a different MRO IT vendor, sessions provide

airlines, aircraft operators and MROs with the perfect

introduction to the vendor’s software solution.

CLICK HERE FOR UPCOMING WEBINARS

AIRCRAFT IT

MRO



VENDOR JOB CARD: AIRNXT

A focus on delivering high quality solutions that

don’t add complexity to work, says Mahmoud El Sawah,

is what AirNxt customers really value


of the business?

MES: Mahmoud El Sawah, Founder & CEO, AirNxt

Aircraft IT: How did AirNxt get started?

MES: AirNxt started from pure frustration. After

spending years managing aircraft maintenance and

battling legacy MRO software, I saw at firsthand how

outdated, complicated technology slowed teams

down and killed productivity. I knew aviation

maintenance deserved better. In 2024, I left my job

and founded AirNxt to build the software I wished

existed: intuitive, zero-training workflows, powered by

Mahmoud El Sawah is an aviation maintenance expert who spent over a decade in

airworthiness, quality management, and frontline operations; he has been a CAMO

manager, Part-145 Quality manager, and Line Maintenance manager. After years

implementing and developing legacy MRO systems, Mahmoud knew firsthand their

limitations. He founded AirNxt in 2024 to build a radically simpler, AI-powered

aviation ERP, bringing maintenance teams software they’ll actually love using, with

zero friction, real-time insights, and intuitive workflows designed around their

everyday realities.

AI and real-time data, designed specifically around

the daily workflow of maintenance engineers, CAMO

teams, and operations controllers. It started as a

simple idea, that software should actually help, not

get in the way, and grew into a mission to change how

aviation maintenance gets done.


that drives AirNxt?

MES: Everything we build is shaped around the

realities of frontline aviation teams, not boardroom

checklists or legacy RFPs. From the 3AM line station

to the CAMO office chasing paper trails, AirNxt exists

to remove friction, automate the boring, and bring

clarity to complexity. We don’t believe in bloated

systems. We believe in systems that work when you

actually need them.

This principle keeps us grounded in:

• Real-world usability over feature bloat;

• Zero-training interfaces over clunky manuals;

• Fast, modular implementation over

endless customization;

• Collaborative AI agents over passive dashboards.

We’re not just replacing legacy MRO systems. We’re

rebuilding trust in aviation software by focusing on

the humans who use it.

“Everything we build is shaped around the realities of frontline aviation teams, not boardroom checklists or legacy RFPs.

From the 3AM line station to the CAMO office chasing paper trail…”



Aircraft IT: What has AirNxt’s greatest

business achievement been

to date, and why?

MES: Our greatest achievement so far

has been the successful launch of

AirNxt Beta, and securing $1.5 million in

funding to expand our operations,

including opening a new development

hub in Cairo. These milestones validate

our mission to transform aviation

maintenance and demonstrate strong

market confidence in our

next-gen solution.

Aircraft IT: What have been your

disappointments and what have you

learned from them?

MES: One of our biggest

disappointments at AirNxt was hiring

too quickly and too broadly early on.

We brought in smart people, but not

always the right people for our specific

stage, and it cost us time, focus, and

product clarity.

What we learned:

• Stage-fit > Resume-fit: Early-stage

startups need builders who can

operate in chaos, not just

polish presentations.

• Smaller is sharper: A lean, aligned

crew can move faster than a bloated

one with misaligned incentives.

• Hiring is strategy: Every hire either

compounds clarity or adds drag. We

now treat it like a product: validate,

iterate, and commit with intent.

That misstep forced us to slow down,

tighten the team, and rebuild from

first principles, and in hindsight, it

made the company stronger. Now,

we hire like our runway depends on it.

Because it does.

Aircraft IT: In a sentence, how would

you summarize what AirNxt does for

aircraft maintenance customers?

MES: AirNxt gives aviation

maintenance teams a modern,

regulation-compliant digital workspace

(built around zero-training simplicity)

to streamline operations, automate

compliance, and eliminate

paperwork chaos.

Aircraft IT: What do you feel will be

the next big thing in

maintenance Aviation IT?

MES: The next big thing in aviation

maintenance IT will be collaborative,

agent-driven AI systems that

seamlessly connect aircraft,

technicians, regulatory bodies, and

operational data, transforming

compliance, maintenance forecasting,

and troubleshooting from reactive

guesswork into proactive precision.

Imagine a world where your

aircraft’s digital twin, maintenance

logs, regulatory requirements, and

real-time analytics all speak to each

other, guiding teams toward smart,

timely decisions, rather than drowning

them in disconnected paperwork.

That’s exactly what we’re

building at AirNxt.

Aircraft IT: What do you want your

customers to say about AirNxt

MES: AirNxt feels like magic. It knows

exactly what we need before we do.

Honestly, I don’t remember how we got

anything done without it, it just works.

Aircraft IT: Mahmoud El Sawah, thank

you for your time.



AVIATION IT














AIRCRAFT MRO: HOW I SEE IT

MRO IT Modernization Pitfalls

Allan Bachan explains that, with all of the hype around new software, it is easy to forget that good adoption of any

new technology is about people. Applying human centered approaches to your MRO IT project will go a long way

to securing better adoption. This column speaks to some pitfalls.

MRO IT digital modernization projects

provide many opportunities to deliver

organizational value. However, not unlike

other change initiatives, digital

modernization projects constantly face success risks.

With more awareness of the risk sources, impacts may

be mitigated by:

• Detailing associated risks in the project charter to

engage stakeholders;

• Including mitigation tasks in the project plan to

avoid or minimize impacts;

• Conducting embedded sub-projects to address

any negative situations.

Here is a non-exhaustive list of the more common

issues that I have observed over the past year or so on

client engagements. I believe that anticipating these

issues wholly or in part will secure a higher level of

success for digital modernization projects in general.

1. Ignoring people change management

Some digital modernization projects pay little

attention to (people) change management. The core

project team becomes more familiar with the

software. They forget that the intended end-users do

not have the same intimate knowledge of the new

business processes and/or the knowledge transfer

they accumulated. Nor do the users have the same

benefit of all the time spent by the core team. Also, it

is frequently assumed that everyone is on the same

level (one size fits all) with their understanding of the

associated technology components and benefits - so

adoption will come naturally.

At a minimum, paying insufficient attention to

people change management leads to slow

adoption. Many times, it can lead to costly

misunderstandings. In some cases, it may lead to a

total rejection of the new solution and strong

skepticism about the value of digital transformation

in the particular enterprise.

The best way to build buy-in for digital

modernization is with (people) change management

activities which include:

• Engaging end-users early in project tasks such as

solution design reviews, software accepting

testing and maintaining data quality;

• Offering formal training and point-of-use /

on-demand help with the new business processes

in the software;

• Providing real-time and in-person support to staff

as they transition to the new ways of

doing their jobs;

• Tying business KPIs with individual (role-based)

performance targets Ensuring that adopting the

new business processes with the digital tools is a

component of the periodic staff

performance reviews.

2. Prioritizing technology advances

over business goals

Some digital modernization projects prioritize the

software technology goals higher than business value.

Here are some influences:

• Senior management staff are impressed by a

competitor / peer and mistakenly believe that a

specific technology alone enabled the

observed ‘success’;

• The project team is dominated by technologists

who want to build their resumes and try

‘new’ technologies;

• Technologists mistakenly believe / ignore that

stakeholders will be less impressed by

sophisticated technologies versus better ways of

working operationally;

• An effective vendor sales team sells the

organization on their technology as the sole basis

for digital modernization.

The impact of a technology-dominated digital

modernization project is to deliver a sophisticated,

robust system with functionality that provides limited

business value. In some cases, the project ends with

lost value from the previous system(s). Digital

“The core project team becomes more familiar with the software. They forget

that the intended end-users do not have the same intimate knowledge of the

new business processes and/or the knowledge transfer they accumulated.”


AIRCRAFT MRO: HOW I SEE IT

modernization projects which prioritize business

value over technology are more successful. They

prioritize the development of process improvements

into the software / hardware implementation, and

measurable business value. This approach will

prioritize high-value items (the important few versus

the trivial many) and repeatedly defer highcomplexity

/ low value development to future

releases. Some proposed functionality may never be

developed using this prioritization.

“…conduct one or two well-defined PoCs / simulations directly related to the

solution you expect to advance to production status. For example, use PoCs /

simulations to confirm technology choices and deepen understanding of

proposed changes to business processes.”

3. Deprioritizing business process changes

Some digital modernization projects ignore

addressing required business process changes,

erroneously believing that:

• Advanced data modernization naturally

overcomes process issues;

• Following the software features alone will incur

better business processes;

• There is resistance to revising long-standing

business processes;

• Such changes are outside of the scope of an

information technology project;

• Proven best practices in existing processes should

be abandoned in favor of the software.

Not bridging business process changes significantly

reduces the business benefits that digital

modernization can deliver. For example, replacing

manual capture of data with an identical Excel

workbook ignores an opportunity to improve

productivity and data quality by introducing automated

standards. Project teams deliver more value when they

view business process changes as an opportunity to

use digital data to reduce cycle times, improve quality,

work more efficiently, and reduce costs.

4. Ignoring stakeholders

Some digital modernization core project teams ignore

close collaboration with stakeholders. They arrogantly

think they understand more about digital technology

and business requirements than most stakeholders.

The impact of ignoring stakeholders includes

misunderstanding of business requirements leading to:

• An inadequate / unfit or useless

digital modernization;

• Poor adoption of new digital functionality;

• Stakeholders ignoring the project, which may

eventually be cancelled;

• Missed alignment of less high-value opportunities

versus investing in low-value opportunities.

Successful project teams must recognize that they

don’t know everything. For example, when project

teams design digitally enabled business processes

such as production or materials logistics in

collaboration with subject matter experts; the result is

superior, and the implementation is more

straightforward.

5. Proof of concept / simulation paralysis

Some digital modernization project teams conduct

too many proofs of concept (PoCs) and /or

simulations and never advance any solutions to

production status. While PoCs and simulations build

understanding and reduce risks, they do not deliver

business value. Multiple PoCs / simulations also

consume resources, create a scene of paralysis and

become demotivating for end-user staff. Instead,

conduct one or two well-defined PoCs / simulations

directly related to the solution you expect to advance

to production status. For example, use PoCs /

simulations to confirm technology choices and

deepen understanding of proposed changes to

business processes.


Use the learning from the PoCs /simulations to

build the project plan to develop and implement the

production application. Make sure that this

foundational solution may be enhanced in further

releases through a well-defined adoption and

continuous improvement program. The first go-live is

not a permanent end-state. There will be further

releases and enhancements.

It has been very refreshing writing this column

about the softer aspects of MRO IT projects rather

than focusing on just technology. It is hoped that equal

importance may be paid to these common issues that

cause digital modernization issues and will better

position your project for success.

For now, that’s How I see IT…

ALLAN BACHAN

Allan is a Vice President at ICF with 34 years of

industry experience as an Aviation M&E, MRO and

Supply Chain solutions and systems domain

expert. He is responsible for ICF’s MRO Operations

and IT practice and he manages the Aircraft Commerce

Consulting relationship with ICF. His experience includes

managing application design, development, and full cycle

implementation — from selection to go-live — for strategic

clients in the MRO industry using different commercially

available MRO IT products. In his career, Allan has fulfilled

the following leadership roles: MRO IT practice and

technical lead; MRO systems Product Principal; M&E and

MRO Solutions Director and Manager of Technical Records,

Maintenance Planning and Production Control.

DIRECTORY

MRO Software

Directory

Key ‘at-a-glance’ information

from the world’s leading MRO

software providers.

IT is a powerful force but, to leverage its

greatest value, it must be harnessed

and directed. It must also be able to

handle huge and growing data streams

that record every aspect in the lives of

aircraft and the processes by which

they fly. This challenge has attracted

the best brains and most innovative

enterprises to create IT solutions for

one of the most demanding working

environments, Aircraft MRO and M&E.

Inevitably, there are many such

developers and vendors offering

solutions ranging from single function

`Specialist Point Solutions’ to complete

`End-to-End’ solutions covering the

whole process.

Only readers will know the specific

requirements of their businesses but we

have assembled a directory of the best

MRO software providers and listed

them alphabetically to make it easier

for you to undertake a brief-ish (there

are 50 providers and the number

continues to grow) survey of the

market, as a preliminary to starting on

any specification and selection process.

Or you might simply read it to keep up

to date with what is available today.

ADSoftware

W: www.adsoftware.fr

T: +33 (0)4.50.89.48.50

E: contact@adsoftware.fr

Location: France, Thailand,

South Africa, Brazil

NAME OF PRODUCT MARKETED

• AIRPACK

KEY BUSINESS/SOFTWARE AREAS

• AIRTIME — Fleet management & CAMO

• AIRSTOCK — Inventory control & Logistic

• AIRDOC — Documentation management

• AIRSTAT — Reliability and statistic reports

• AIRWORK — Time Tracking Software

ADSoftware has developed an integrated fleet management

system and logistic package called AIRPACK. This 6 module

system answers to the needs of aircraft and helicopters

operators, as well as MRO and CAMO centres. It meets all

requirements in terms of functionality, traceability, performance,

aviation legislation and regulations. Today, ADSoftware counts

more than 54 clients worldwide. The strength of ADSoftware is

the simplicity of its products; they are Microsoft Windows® ready,

Web-enabled, available in various languages and a complete

training program can be done in just five days. The company

also provides a 24/7 online technical support and extremely

competitive pricing conditions.

ADT: Applied

Database Technology

W: www.adbtech.com

T: +1 (425) 466-5013

T: +1 (614) 377-9644

E: sales@adbtech.com

Location: Bellevue, Tampa USA;

Istanbul, Turkey


• Wings NG


• Fleet Management

• Maintenance Engineering

• Material Management

• Production Planning

• Labor Collection, Billing

APPLIED DATABASE TECHNOLOGY (ADT) is a professional

services and software development firm that provides MRO

software solutions for aircraft operators as well as aircraft repair

and overhaul organizations. Our commitment to this business

segment is proven with our software package, WINGS, designed

specifically for aerospace companies. ADT has been in the

software business since 1992 and has built an excellent customer

reference base. Our first priority is always customer satisfaction;

thus we have obtained 100% customer satisfaction since 1992.

ADT has a proven record to develop reference accounts in the

Aviation industry along with other high technology companies

which are considered to be leaders in their fields.

AeroATeam

W: www.aeroateam.com

T: +1 (678) 772 3328

E: admin@aeroateam.com

Location: Melbourne FL

NAME(S) OF PRODUCT(S) MARKETED

• Maintenance Engineering,

and IT Tech Services

KEY BUSINESS SOFTWARE AREAS

• Process & Implementation

• Selection & App Licensing

• Technology Hosting & Dev

• Tech Support MRO – CAMO

The AeroATeam provides support to aircraft maintenance

organizations with optimization techniques to increase

production, control costs, and minimize safety and noncompliance

risks.

The team of aviation industry professionals who make up

the AeroATeam have specific talents and deep experience.

Collectively they offer a unique aviation technology product and

service offering. When the AeroATeam works with you, you get

the lowest cost and highest quality solutions available. They’re

here to enhance your team and support your advancement of

technology to improve your business. The AeroATeam enjoys

solving problems and offering the best value with experience

and proven success: an end-to-end business and IT solution

provider for all your Aircraft Maintenance, Repair and Overhaul

(MRO) needs, specializing in the ability to develop integrated

business and people processes, practices and IT Solutions to

execute an efficient and effective MRO Operation.

CLICK HERE for Product Details

CLICK HERE to Request Private Demo






DIRECTORY

Aero Ops

Aerostrat

AireXpert

AirNxt

W: www.aero-ops.net

T: +1 (321) 307-8064

E: Sales@aero-ops.net

Location: Melbourne, FL, USA

W: www.aerostratsoftware.com

T: +1-888-558-2860

E: info@aerostratsoftware.com

Location: Seattle, USA

W: www.airexpert.net

T: +1 716-268-1000

E: global.sales@airexpert.net

Location: United States

W: www.airnxt.ai

T: +971 4 244 2279

E: contact@airnxt.ai

Locations: United Arab Emirates


• Aero-Ops application


• Aerros


• AireXpert


• Next-gen MRO Software


• Implementation

• Support

• Design

• Workflows

• Data Migration

The Aero-Ops application was crafted with deep expertise from

the fixed-wing and commercial aviation sectors, ensuring it

meets the complex demands of airline and charter operations.

Designed by professionals with firsthand experience in

engineering, maintenance and regulatory compliance, the

platform streamlines everything from MX planning and MX write

ups to real-time operational oversight. Its intuitive interface

and robust features reflect the precision, safety, and efficiency

standards that define commercial aviation, making it an

indispensable tool for operators aiming to optimize performance

and maintain regulatory excellence.

The Aero-Ops team is composed of seasoned professionals

with deep experience across both military and civilian aviation

sectors. This unique blend of backgrounds brings together

the discipline, precision, and mission-focus of defense

aviation with the efficiency, compliance, and customer-centric

mindset of commercial operations. The team includes former

pilots, operations managers, and aviation IT specialists who

understand the real-world challenges operators face. This

dual-domain expertise allows Aero Ops to design, implement,

and support solutions that are not only technically robust but

also operationally relevant — ensuring that the business delivers

unmatched value across a wide range of aviation environments.


• Heavy/Base Maintenance Planning

• Capacity/Workload Planning

• Maintenance Schedule Optimization

• Maintenace Event Performance Tracking

• Heavy/Base Production Schedules

Aerostrat is based in Seattle, WA and offers one product called

Aerros, a one-of-a-kind program that manages an airline’s or

MRO’s aircraft maintenance schedule. Aerros enables users

to optimize the maintenance program by managing various

maintenance and operational constraints, which maximizes event

yield, drives costs down, and enables the organization to plan

proactively, not reactively.

Aerros provides robust ‘what-if’ scenario capabilities that allow

users to see the effect of different variables. This aids in making

sound business decisions concerning the maintenance and fleet

plan. Some of these variables are maintenance programs limits,

min/target/max yield, aircraft hr/cy utilization, track/requirement

compatibility, and maintenance allocations. To forecast an

optimal maintenance plan within an operation, Aerros also

provides a Capacity Planning feature. This feature allows users to

input and view vendor capacity available and labor hour demand

to better manage the labor force.

Aerros also provides easy-to-navigate scenarios with drag

and drop event movement and manipulation. Scenarios can

be published so others (including vendors or operators) can

view the plan. Aerros provides excellent system stability and

reliability with standard IT practices. It is also integration-ready

and designed to work as an extension of a user’s existing

information systems.


• MRO Communications

• Multilayer Collaboration

• Productivity Automations

• Legacy & API Integrations

• Data Analytics & Reporting

AireXpert builds and maintains the software infrastructure

that serves as the access gateway to the globally Integrated

Maintenance & Engineering Network, enabling airlines to

aggregate multiple communication channels and achieve their

objectives of increased productivity, efficiency, performance,

and reliability. The tightly integrated, role-based system connects

stakeholders across the Tech Ops value chain, including

airlines, MROs, OEMs and service providers. By focusing on

communication, collaboration, and automation, AireXpert

makes it easy for the world’s leading airline brands to eliminate

silos across their entire route network from day one, driving

operational excellence while significantly reducing costs.


• Instant Onboarding and No

Training Required

• AI-Powered Predictive Maintenance

• AI-Assisted Data Import

• Comprehensive Real-Time Analytics

• Intelligent Digital Logbook with Offline Sync

AirNxt is redefining aviation maintenance with next-gen, AIpowered

MRO Software designed to overcome the limitations

of legacy systems. The platform is built for seamless integration

and instant onboarding, allowing teams to optimise operations

without the need for extensive training or complex setup. This

empowers aviation teams to stay ahead with minimal effort.

Key features include AI-powered predictive maintenance, which

anticipates potential issues before they disrupt operations,

reducing downtime and extending asset lifespan. AI-assisted

data import facilitates a fast, flawless transition of historical

data, ensuring continuity and accuracy without operational

disruptions. AirNxt’s real-time analytics provide deep insights

and data-driven decision-making, enabling maintenance

teams to monitor performance, track KPIs, and streamline

processes effectively.

The platform’s intelligent digital logbook automates critical

record-keeping, reducing manual errors and enhancing

compliance, while offline sync capabilities guarantee that vital

data is always accessible, even in disconnected environments.

With user-friendly design and cutting-edge AI integration, AirNxt

meets the evolving demands of modern aviation maintenance.

Driven by industry experts, AirNxt is crafted to simplify and

elevate the entire maintenance workflow, setting new standards

in efficiency, reliability, and operational excellence.










DIRECTORY

Asia Digital Engineering

W: www.ade.aero

E: sales@ade.aero

Locations: Malaysia, Indonesia, Thailand,

Philippines, Cambodia

ASQS (Advanced Safety and

Quality Solutions)

W: www.asqs.net

T: +43 1 306 1234

E: sales@asqs.net

Locations: ASQS GmbH, Vienna, Austria;

ASQS Ltd., Bangkok, Thailand; Calgary, Canada

Aviation InterTec Services

W: www.aviationintertec.com

T: +1 807-625-9260

E: info@aviationintertec.com

Locations: Canada, Malta

The Boeing Company

W: www.boeing.com

T: +1 206-655-2121

E: BoeingSupportandServices@Boeing.com

Location: Over 65 locations around the world


• AEROTRADE — Aircraft parts marketplace

• ELEVADE — Fleet management software


• Aircraft Parts Marketplace

• AOG Inventory Support

• Daily Aircraft Status Report

• Real Time Aircraft Condition Monitoring

• RFID Aircraft Cabin Monitoring

As a growing Maintenance, Repair, and Overhaul (MRO) provider,

ADE® understands the challenges that airlines face in maintaining

aircraft at peak performance. Building on our MRO expertise,

ADE® enhances airline operations with advanced digital

platforms like AEROTRADE® and ELEVADE.

AEROTRADE® is an online marketplace for aircraft parts that

connects buyers with verified suppliers globally, simplifies

procurement, and improves inventory management.

The platform reduces lead times for parts sourcing

with timely aircraft spares delivery, while minimizing

procurement complexity.

ELEVADE empowers airlines to proactively manage

maintenance through real-time monitoring and defect

management. It delivers actionable insights into aircraft

performance, enabling maintenance teams to address issues

before they escalate, reducing downtime and enhancing fleet

efficiency, while improving compliance to safety.

Ready to optimize fleet maintenance and streamline

procurement for your airline? Whether you’re managing a lowcost

carrier or a full-service airline, ADE’s solutions are tailored

to meet the needs of maintenance managers and procurement

leaders. Contact ADE at www.ade.aero to discover how they help

keep your aircraft flying longer, safer, and more efficiently.


• IQSMS (Integrated Quality and Safety

Management System)

• Flight Data Monitoring (FDM) Service

• The IQSMS Suite consists of a total of

10 modules, varying according to the

operator. (Airlines, Business Jets, Helicopter,

Airports, MROs...)


• Quality Management Module

• Reporting Module

• Risk Management Module

• Document Distribution Module

• Emergency Response Planning Module

ASQS (Advanced Safety and Quality Solutions) is a global

supplier of highly innovative QMS and SMS software for the

aviation industry, supporting more than 200 large and small

operators, including airlines, business jet and helicopter

operators, groundhandling agents/FBOs, airports and

maintenance organizations, in creating a safe and productive

work environment.

The company specializes in intuitive, integrated, web-based

solutions with exceptional customer support. ASQS’s core

product IQSMS allows clients to manage operational data 24/7

online and offline with a single integrated tool which significantly

simplifies daily tasks. The easy handling of the software creates

a positive reporting culture, enables comprehensive quality

management and proactive risk management to maximize

productivity, reduce operating costs, and optimize internal

and external working procedures. IQSMS automates laborious

processes like the submission of ECCAIRS or IDX compliant

incident reports which, combined with a consolidated, upto-date

regulations database, ensures legal compliance with

national and international requirements and standards.


• RAAS


• Production Planning and Management

• Inventory and Procurement

• Inspection Document Management

• Reliabiliity and Performance Analysis

• Financial and Flight Operations Integration

RAAS is an MRO and CAMO software system designed

to meet the needs of mid-tier commercial fleet operators.

Enabling modern, high-efficiency workflows in a powerful and

straightforward package, RAAS is the best fit for mid-size fleets

and user groups. Scalable, intelligent and 100% browser-based,

RAAS includes efficiency-creating features such as automated

real time airframe time updating and exchange of aircraft next

due items, electronic technical dispatch, MPD/MRB driven

program management and check package creation, purchase

order e-approval and e-signature, integration with finance/

accounting for payables or inventory value management, and

of course approved paperless and e-signature maintenance

processes from the hangar floor to the cockpit.

RAAS customers enjoy the benefits of a widely accessible

and easy-to-use inventory management and maintenance

support system that through continued use is able to reduce

maintenance costs by increasing maintenance procedure

efficiency, reducing held inventory, providing proof of quality

for inspection escalations, and by directly reducing clerical

manpower requirements. The quick deployment, ease of

support, and low TCO inherent in cross-platform browser-based

information systems coupled with high levels of integration,

easy-to-use user interfaces, and many automated reporting and

data analysis features make RAAS a leader in its field.


• Airplane Health Management

• Business Consulting

• Maintenance Performance Toolbox

• Optimized Maintenance Program


• Technical Content Management

• Vehicle Health Mana gement

• Maintenance Optimization Consulting

Boeing is the world’s largest aerospace company and leading

manufacturer of commercial jetliners and defense, space and

security systems. Boeing Support and Services combines

airplane design and manufacturing expertise with unique access

to fleet-wide operational data to offer optimization solutions.

With these offerings, Boeing addresses the evolving need for

integration and optimization of data and information across the

aviation ecosystem to empower smart decision-making. The

portfolio includes services and solutions for flight operations,

maintenance & engineering and procurement organizations to

optimize the operational efficiency of airplanes and operations.

Boeing has more than 250 customers for its optimization

solutions. The portfolio draws on solutions from a family of

Boeing companies: AerData, Inventory Locator Services

and Jeppesen, serving operators of Boeing and non-

Boeing airplanes.










DIRECTORY

BytzSoft Technologies Inc.

Comply365

Conduce

CrossConsense

W: www.bytzsoft.com

T: 001 201 270 8019

T: 0091 965 704 2657

E: sales@bytzsoft.com

Location: Over 65 locations around the world

W: www.comply365.com • www.vistair.com

T: UK: +44 (0)1454 616531

T: US: +1 (608) 313-1500

E: info@comply365.com

Location: UK (HQ), US, Australia

W: www.conduce.net

T: 0044 333 888 4044

E: info@conduce.net

Location: Nuneaton, UK

W: www.crossconsense.com

T: +49 69 4035 7600

E: contact@crossconsense.de

Location: Frankfurt Germany


• FlyPal®-CAMO/MRO/QMS/SMS/OPS


• CAMO Engg. & Maintenance Engg

• MRO Engg

• Audits & Compliance Management

• Safety Risk & Assurance Management

• Crew Scheduling/FDTL Compliances/

Training Records

BytzSoft Technologies Inc. believes in shared responsibility for

aviation safety, and they ensure that their aviation software

solution provides quality product to customers to aid them in

remaining compliant with regulations at all times. The business

provides value for money to their clients who use BytzSoft’s

products to bring in process and data driven approaches to

improve efficiency and effectivity of the employees working

with airlines, charter operators, MRO’s and fleet management

companies. Management of all these companies can get required

data on their dashboard as well as detailed MIS reports at the

touch of a finger. BytzSoft’s cloud-based web applications

are scalable and deployable at a fast pace, thus reducing the

implementation time and improving on margins. No matter what

kind of fleet (Fixed Wing or Rotary Wing) you operate, FlyPal®

can be configured to meet your needs.


• DocuNet

• ProAuthor (XML-Based Authoring)

• SafetyNet

• Training (LMS Learning Manager)

• Data & Analytics


• Aviation Document Management and

Distribution Platform (All format types inc.

PDF, XML, S1000D, I Spec 2200)•

• Electronic Flight Bag (EFB)

• Flight & Tech Operations

• Data & Analytics

• Aviation Safety Management Software

• Maintenance & Engineering

Comply365 delivers comprehensive, cloud-based solutions

designed to enhance operational efficiency, safety, and

compliance in the aviation and defense sectors, including

the industry’s leading XML-based authoring solution. The

EFB solution ensures crews have access to mission-critical

information throughout each flight phase.

Comply365’s document management platform, DocuNet, offers

a unified control point for editing, publishing, and distributing

documentation across web and mobile devices, supporting

all document formats, increasing productivity by delivering

targeted content to any mobile device or workstation.

Specializing in safety, quality management, training and data

analytics solutions that drive significant commercial savings

by improving safety and compliance, Comply365’s technology

connects reporting to procedural changes, fostering a safer

organizational environment. By combining cutting-edge

technology, development expertise, and exceptional service

delivery, Comply365 empowers commercial airlines, aerospace,

and defense organizations to achieve unparalleled operational

excellence. Their focus on secure, mobile solutions makes

Comply365 a trusted partner in digital transformation.


• eTechLog8

• eCabinLog8

• eCentral8

• eTraining8

• eForm8

• eDoc8


• Electronic Logbook (ELB)

• Cabin Log

• Electronic Forms Designer

• Document Viewer

Conduce pioneer mobile aviation solutions.

eTechLog8 is our world leading Electronic Log Book (ELB), fully

approved by multiple Airworthiness Authorities and trusted by

customers worldwide.

eTechLog8 eliminates the paper technical, cabin, and deferred

defect logbooks, and replaces these with an easy to use,

workflow controlled mobile solution. Available on both Windows

and iOS, eTechLog8 is fully integrated with all the leading MRO

and M&E systems. All eTechLog8 customers report significant

benefits, ranging from improved efficiency, data accuracy

and consistency to faster turnarounds, all contributing to

reduced costs.

Conduce also offers a fully integrated suite of companion

applications, which provide mobile paperless solutions for

the cabin log, CBT training, custom forms, and ensuring key

documents are at your fingertips.

Conduce has a sliding pricing scale, depending on fleet size and operates

as a subscription model, with one flat fee, per tail, per month covering

everything: hardware, software, 24/7/365 support, mobile data, future

proofed upgrades and more. There are no hidden costs. Ask us today for

a tailored proposal.


• Aircraft Fleet View

• ACSIS

• AviationDW


• Support and Hosting

• Consulting and Data Migration

• Business Intelligence solutions

• App and dashboard development

CrossConsense’s portfolio runs from AMOS Support, BI-

Management, Data Migration and Hosting to the products

Aircraft Fleet View, ACSIS and AviationDW. As a wholly owned

subsidiary of Canadian’s FLYHT Aerospace Solutions Ltd.,

CrossConsense also offers solutions for Fuel Management, Turn

Process Management and other software applications as well as

AFIRS hardware that collects data during flight.

AMOS Support: CrossConsense has a long tradition in providing

support for AMOS with one single point of contact for 1st

and 2nd level; also realizing well-planned and organized data

migration projects for airline customers and Reporting and

Business Intelligence Analytics.

Aircraft Fleet View is a user-friendly App that gives an always

up-to-date view on an airline’s fleet status. It indicates AOGs,

delays and other important information with the right level of

detail to be useful but not crowded with information.

ACSIS is a powerful predictive maintenance software tool

developed to assist any airline, operator, MRO facility and OEM

to avoid AOGs, delays and turnbacks, improve aircraft utilization,

and enhance safety.

AviationDW is a managed data warehouse, tailor-made for use

with your backend system, e.g. AMOS. AviationDW simplifies KPI

creation based on MRO System data.










DIRECTORY

DeltaXignia

EmpowerMX

eTT Aviation

EXSYN Aviation Solutions

W: www.deltaxignia.com

T: +44 (0)1684 532130

E: info@deltaxignia.com

Location: Malvern Hills Science Park,

Geraldine Road, Malvern, Worcestershire, UK

W: www.empowermx.com

T: +1 866-498-3702

E: info@empowermx.com

Location: Frisco TX, USA

W: www.ettaviation.com

T: +1 208-424-9424

E: info@ettaviation.com

Locations: Boise, ID, USA

W: www.exsyn.com

T: 0031-20-760 8200

E: hello@exsyn.com

Location: Amsterdam


• XML Compare, XML Merge, XML

Data Compare, ConversionQA, DITA

Compare and Merge


• Redline XML tables and diagrams

• Need control? Configure comparison

• Quality control content conversion

• Document processing engine

• CCMS workflow integration

At DeltaXignia they help the aerospace, aviation and defence

sectors accurately find and represent change in complex

documents and data. If you’re using documentation for

maintenance or operations they can help compare and merge

your complex content, such as manufacturer manual updates

with proprietory documentation.

Where compliance and safety are paramount you need an

accurate and reliable method for finding and merging change,

that can be configured to specifically work with your content.

Complex comparison can be configured to give automatic

results such as ignoring specific changes, moving content and

content order as well as being able to write your own bespoke

transformations.

DeltaXignia are world leaders in finding change in complex

tables and the only solution that offers comparison of diagrams

and illustrations. Their processing engine can be built into your

CCMS or workflow or application code to automate processing.

Available on premise or within your secure cloud infrastructure.

The DeltaXignia team of experts work with all stakeholders

to successfully meet your complex and varied requirements

from inception through to a more accurate and efficient

comparison result.


• FleetCycle® Execution Suite —

MRO Manager (FCXM)


• FleetCycle® Execution Suite: Production

Manager (FXPM), MRO Manager (FCXM)

and Line Manager (FCXL)

• Maintenance Program Manager (FCMPM),

Planning Manager (FCPM), Reliability

Manager (FCRM), Material Manager (FCMM),

and Maintenance Intelligence (FCMI),

Electronic LogBook (FCELB)

• Coming Soon: FleetCycle® Executive Suite —

Shop Manager (FCXS)

EmpowerMX is an aviation industry-recognized software

development/consulting-services business. We are purely

focused on empowering our customers with the ability to

decrease the costs of making air travel safer by equipping

their decision makers with reliable, real-time/globally available

intelligence for minimizing maintenance turn times/OpEx while

maximizing airworthiness/profits. FCXM allows MROs, airlines,

and lessors to effectively control the entire maintenance lifecycle

or only the portions for which they are responsible. Airlines can

jointly manage their outsourced and insourced activites like

engineering reliability, QA and maintenance programs at the line,

heavy and shop levels with an expected reduction in cycle times

and increase in labor productivity on the magnitude of 16-30

percent. Third-party MROs can run their entire operation from

bidding through contracting to invoicing.


• MISA: Complete Aviation Management

Information System


• Accounting

• Maintenance

• Inventory Management

• Purchasing

• Human Resources/Payroll

The Management Information System for Aviation (MISA), is a

fully integrated, and expertly supported product that provides

extensive tools for an aviation company to manage all aspects

of their business, including accounting, maintenance, inventory

management, purchasing, flight operations, employee training,

human resources, payroll, labor collection, government

contracting, and flight school management.

It is a common practice for aviation companies to use

multiple applications to manage their operations. Often, such

applications have limited interfaces necessitating duplicate data

entry — a recipe for inducing errors and decreasing efficiency.

And even when interfaces exist, they can be difficult to manage

and require resources to build, maintain, and support them.

MISA provides the solution for these issues by standardizing,

streamlining, and integrating business processes across all the

various departments and functional areas within the company;

and this integration improves the bottom line while providing

employees a user-friendly and consistent application experience

across the whole organization and access to real-time,

comprehensive, and relevant information from a single system

rather than from disparate sources. MISA boasts impressive

customer loyalty as evidenced by a number of aviation

companies who have used MISA as their ERP system for more

than two decades.


• NEXUS, AVILYTICS


• Aircraft Data Management

• Data Migration

• Data Integration

• Aircraft Reliability Management

• Predictive Maintenance

• Robotic Process Automation

EXSYN Aviation Solutions is a leading industry provider of aviation

engineering and data solutions. Located in Amsterdam, the Netherlands,

the team comprises of aircraft engineers with deep IT & data skills.

Allowing to combine industry expertise with technology knowledge.

EXSYN’s aircraft data management platform (NEXUS & AVILYTICS)

is deployed with more than 20 different airlines and MROs across

20 different countries globally. Overall, it has already integrated with

more than 10 different MRO software’s and 29 different aircraft types.

Combining EXSYN’s aircraft data management platform with any

MRO software provides airlines and MROs the ability to not just record

airworthiness and maintenance data but also drive value from their

data through business optimization, maintenance costs reductions and

higher fleet availability.










DIRECTORY

Flatirons Solutions

FlightWatching

flydocs

W: www.flatironssolutions.com

T: +1.303.627.6535

E: info@flatironssolutions.com

Locations: Europe, Asia, USA, Middle East


• CORENA Suite


• Content Management System (CMS)

• Interactive Electronic Technical

Publisher (IETP)


• Flight Operations

• Tablet Solutions & Mobility

Flatirons provides consulting, technology, and outsourcing for

content lifecycle management (CLM). For more than 20 years,

we have served global Fortune 1000 customers in aerospace,

automotive, electronics, financial services, government,

healthcare, and publishing. Our customer engagements help

organizations efficiently deliver the right information, at the right

time, to the right people by leveraging structured content and

digital media — Turning Content into Knowledge®. The CORENA

Suite by Flatirons is the leading content lifecycle management

(CLM) solution developed specifically for organizations that

rely on mission-critical data to design, manufacture, operate, or

maintain complex assets over their product and service lifecycles

as well as across multi-echelon business networks. For more than

25 years, the world’s leading airlines, aerospace manufacturers,

OEMs, and defense organizations have relied on the CORENA

product suite to create, manage, and deliver large volumes of

technical information throughout its lifecycle. Today, CORENA

customers rely on the CORENA suite to modernize their IT

infrastructures, improve customer satisfaction, and maintain their

competitive advantage.

W: www.flightwatching.com

E: beaujard@flightwatching.com

E: contact@flightwatching.com

E: romain.blanquet@flightwatching.com

Location: Toulouse, France


• APU Fleet Management

• Wilco data platform

• Wilco fuel saving platform


• APU & nose to tail predictive maintenance

• Fuel saving solutions

• Engine trend monitoring

• Aircraft data market place

• ACARS cost saving solutions

FlightWatching has a high level of expertise in Aircraft systems

and data management (QAR, DAR, SAR, ACARS, ACMS).

Our solutions are agnostic, do not require any HW nor SW

modification and allow real time interaction with the aircraft.

Our customers are:

• MROs looking for solutions to build their own fleet

management solutions

• OEMs willing to explore and collect aircraft data related to

equipment behavior

• Airlines chasing solution to cut fuel burn on ground

Contact us for your customized digital solutions.

W: www.flydocs.aero

E: sales@flydocs.aero

Locations: Birmingham UK


• Aircraft maintenance records management

• Lease asset management

• Aircraft transition management

• Component & part management


• Aircraft maintenance records management

• Lifecycle asset management

• Aircraft transition management

• Component & part management

• Engineering services

flydocs is an asset management solution provider with the

aviation industry’s most comprehensive solution for creating

value out of aircraft maintenance data. We offer the tools and

expertise that allow all industry to drive sustainable innovation to

help build the future of the commercial aviation asset lifecycle.

Recognised as a global leader in digital records management,

we were founded in 2007 and are 100% owned by Lufthansa

Technik. With over 300 employees in multiple locations spread

across the globe, we are trusted by over 78 airlines, lessors

and MROs to deliver measurable long-term operational and

cost efficiencies.

Webinars

eJournals

Software

Conferences

News

Advisory Unit

Want to be involved?

Simply email

scott.leslie@aircraftit.com

for more information

AIRCRAFT IT

MRO







www.aircraftIT.com


DIRECTORY

Flyht

Gamit

IBM

Ideagen

W: www.flyht.com

T: +1-403-250-9956

E: info@flyht.com

Locations: Calgary, Canada; Denver, USA;

Frankfurt, Germany

W: www.ROAM.Aero

T: +44 (0)1279 818 800

E: Anthony.Wilkinson@AMACAerospace.com

Locations: Stansted, UK

W: www.ibm.com

T: +1-437 777 5140

E: Jagdeep.Chharhan@ibm.com

Location: United States, Canada, Brazil, England,

Ireland, India, Romania, and Germany

W: www.ideagen.com

T: 01629 699 100

E: info.marketing@ideagen.com


• AFIRS 228 Iridium SATCOM Solutions

• AFIRS Edge/Edge+ data harvesting

(WQAR/AID) platform

• AFIRS Power Connect

• FLYHT-WVSS-II Weather (humidity) sensors

• FuelSense


• Global voice and data Iridium solutions

• 5G WQAR/AID for data harvesting and

Connected Aircraft/EFB solutions

• Power over ethernet – universal charging

and connectivity

• Weather sensors

• Airborne data loading (ADL+) with our

partner MBS Electronic

• Fuel data analytics

• See also CrossConsense (above)

FLYHT Aerospace Solutions, Ltd. has been providing aircraft

data solutions for the aviation industry for 25 years. With

roots as an early Iridium avionics supplier and data services

provider to commercial airlines and OEMs, the company now

boasts an innovative product portfolio and aircraft installation

design expertise that makes FLYHT an ideal trusted partner for

accelerating customers’ data harvesting vision. FLYHT provides

airlines with Actionable Intelligence to transform operational

insight into immediate, quantifiable action, and delivers

industry leading solutions to improve aviation safety, efficiency,

and profitability. This unique capability is driven by a suite of

patented aircraft certified hardware products, AFIRS. Solutions

include an aircraft satcom/interface device that enables cockpit

voice communications, the transmission of aircraft data both

inflight via satellite and post-flight via 5G, real-time aircraft state

and fleet status analysis, and preventative maintenance solutions.

FLYHT’s hardware products can also be interfaced with FLYHT’s

proprietary relative humidity sensors to deliver airborne weather

and humidity data in real-time.


• ROAM (Records Online Asset Management),

Materials and Logitsic Support, AOG Support

& CAMO Services


• Streamlined organisation

document processes

• Intuitive & user-friendly interface that

requires limited training

• Highly searchable, locates a single

document in seconds

• Automatic classification of document typesupersedes

barcode technology

• Integrations with leading

industry M&E systems

ROAM provides airlines, MRO’s and lessors across the globe

with an agile platform, integrating with leading maintenance

and planning systems to deliver a secure, cloud-based solution

to manage your entire fleet of aircraft air worthiness records,

supporting audits, transitions and end of lease requirements.

Gamit has re-engineered the traditional storage methods

of aircraft records, by using the most advanced automatic

technologies to provide comprehensive levels of indexing and

powerful search capabilities, using embedded OCR.


• Maximo Application Suite


• EAM

• APM

• Visual Inspection

• Reliability Strategies


IBM Maximo for Aviation is a next-generation, military-grade

aviation asset management solution built to handle complex,

diverse fleets with unmatched scalability. Designed to support

the full asset lifecycle — from design and commissioning to

operations, maintenance, and decommissioning — it is the onestop

solution for OEMs, fleet operators, and MRO providers.

Powered by Maximo Application Suite (MAS) and enhanced

with IBM watsonx enterprise-grade generative AI, Maximo

offers real-time visibility into asset health. This enables smart,

predictive, and automated maintenance programs that boost

technician efficiency, maximize aircraft uptime, and reduce

overall maintenance costs.

With modular add-ons including AI-based visual inspection,

mobile field service management, sustainability tools, and

intelligent inventory management, Maximo can be tailored

to meet the unique needs of any aviation operation —

commercial or defense.

Maximo brings full regulatory compliance, optimizes

maintenance schedules, and integrates seamlessly with

ERP and flight systems. Its powerful analytics and mobile

capabilities make it a flexible, scalable solution for the evolving

aviation industry.

For organizations seeking to improve safety, efficiency, and

profitability across the entire aircraft lifecycle, Maximo for

Aviation is the ultimate command center — where innovation

meets reliability at altitude.


• Ideagen Coruson


• Incident management & reporting

• Document control & policy management

• Performance monitoring

• Operation risk management

• Audit management

Used by leading aviation organizations, Ideagen Coruson is designed

to ensure seamless coordination and enable a holistic approach to

safety management, allowing you to optimize incident response

and risk reduction strategies for long-term success. By leveraging

real-time data and comprehensive insights, you can make informed

decisions and implement proactive measures to enhance safety across

your operations.

BENEFITS: A scalable, user-friendly and functionally rich solution that

helps build a proactive and risk-aware culture, comply with regulations

and improve efficiency and productivity; Organization-specific smart

forms; Document management and change control; Bowtie risk module

and business analytics

FEATURES: Take real control of the management and governance of

quality, risk, compliance and safety across your organization. Minimize

risks, anticipate problems, harness knowledge and learning and turn it

into actions that will help you thrive. • Action management • Document

control and policy management • Audit management • Change control

• Business process modelling and automation • Incident management

and reporting • Operation risk management

• Performance monitoring

With Ideagen Coruson, embed safety management throughout your

organization and promptly respond to current events while proactively

analyzing trends to mitigate future risks.










DIRECTORY

Infosys

IDMR

IFS

W: www.infosys.com

E: russell.viciedo01@infosys.com


• Insights

• Tracking

• Data Analysis

The Infosys Aerospace and Defense practice offers predictive

asset maintenance solutions to enhance the airworthiness

of aircraft. We use a patented knowledge system to digitize

structural repair manuals and aircraft / component maintenance

manuals. Our knowledge engines simplify data interpretation

for maintenance and repair of metallic as well as composite

structures / components.

The Infosys Asset Genome solution unifies data across

operations, including performance data, fuel consumption, and

wear-and-tear. It combines data from aircraft health monitoring

systems, inspection reports, and Maintenance, Repair and

Overhaul (MRO) records to identify issues in design, production

and maintenance. Our solution boosts asset performance and

extends the lifespan of assets in heavy engineering, oil and gas,

and transportation industries.

Our Artificial Intelligence (AI)-based tools map recurring aircraft

maintenance issues with flying conditions, altitude, temperature, and

pressure, which drives predictive maintenance to eliminate malfunction

and minimize service interruptions. Condition-based maintenance

improves aircraft serviceability, while optimizing the frequency of

scheduled maintenance.

Infosys customizes predictive maintenance models for each

asset class, and establishes an alert mechanism based on

criticality and business value. Our predictive models mitigate

failure by identifying and prioritizing maintenance requirements.

Significantly, digital manuals, inspection procedures and

work scheduling boost the productivity of the aircraft

maintenance team.

Our knowledge-based engineering approach and web-based

tools for technical documentation accelerate recertification

after MRO services.

W: www.IDMR.com

T: +1-347-565-4367

E: irevivo@idmr.com

Location: New York/Tel Aviv


• InForm


• Technical Publication

• Engineering Orders

• Task Cards

• Planning

• Maintenance Programs

• Electronic Signatures

IDMR Inc. is a global leader offering enterprise SaaS and mobile

solutions for content management, document distribution,

electronic task cards, and e-signatures in the highly regulated

aviation industry. InForm is a software engineered to provide

end-to-end comprehensive business solutions integrated with

leading M&E systems. InForm supports the industry leaders’

remote and mobile workforces enabling safe and efficient

operations. Every day, thousands of engineers, maintenance

planners, technical writers, and maintenance technicians rely

on InForm for digital delivery of operational content, replacing

paper-based documentation. With aviation leaders trusting

IDMR, InForm is the solution of choice for several national

carriers, Heli-operators, e-commerce, defense and logistics

contractors, and MRO organizations.

W: www.ifs.com

T: + 613-576-2480

E: AndInfo@ifsworld.com

Locations: 60+ Worldwide


• IFS Cloud, IFS Maintenix


• Fleet and Asset Management

• Maintenance, Repair and Overhaul (incl line,

heavy, complex assembly, component repair)

• 3rd-party MRO bidding, quoting, invoicing,

product lifecycle management, enterprise

operational intelligence

IFS is a globally recognized provider of software solutions for

global aerospace & defense (A&D), including airlines and fleet

operators, A&D manufacturers, defense in-service support and

independent MROs. IFS’s solutions support project and programcentric

manufacturing; a complete spectrum of maintenance

management capabilities for sea, land and air assets, from

heavy, complex, and component MRO, to line maintenance or

at-platform/asset support; as well as all types of procurement

models. IFS’s innovative enterprise solutions are designed for the

regulated A&D industry and markets where manufacturing, MRO,

project and service functionality are business- and operationallycritical

whilst also supporting global, core enterprise capabilities

for managing finance, inventory and human resources. With

flexible, modular and enterprise breadth, IFS solutions empower

A&D organizations to quickly adapt and manage change whilst

delivering bottom-line value, increasing efficiencies and cost

savings, and safeguarding compliance. IFS customers include

BAE Systems, Lockheed Martin, General Dynamics, SAAB, GE

Aviation, Pratt & Whitney, HAL, Emirates, LATAM, Qantas, China

Airlines, Air France-KLM, and Southwest Airlines.

Webinars

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AIRCRAFT IT

MRO







www.aircraftIT.com


DIRECTORY

KeepFlying®

Lufthansa Industry Solutions

Lufthansa Systems

Webinars

eJournals

Software

Conferences

News

Advisory Unit


Simply email



AIRCRAFT IT

MRO

W: www.keepflying.aero

T: 1-201-490-206 / 65-9235-2654

E: info@keepflying.aero

Location: Singapore, USA, Australia


• ATA SpXchange

• Engine FinTwin® MRO EDITION

• Engine FinTwin® Asset Owner EDITION

• Aircraft FinTwin® MRO Edition

• Aircraft FinTwin® Asset Owner Edition


• AI driven ATA Spec Data Exchange

• Asset Driven MRO Profitability Modelling

• RUL Cashflow & Revenue Models

• Asset Lifecycle Credit Risk Analysis

• Asset History Data Wrangling

Some of the use cases that the platform address (and this is a

growing list) include:

• Gate 0 TAT optimization — Spec2500 driven

• Ingestion of PDF records for Asset / Shop Visit creation

• Work Scope & demand prediction based on Engine profile

• AI driven Capacity Balancing — Manpower, Material

• AOG costs optimizer — Vendor Rating & Smarter

Demand prediction

• Slot Sale to Induction Risk Profiler — Dynamic Cost &

Profitability forecasts

• Scrap Rate predictions and USM impact

• Build Goal Optimization based on projected Asset

placement(s) and RUL

• Maintenance Reserves & Rentals modelling

• Asset decision profiler — Cost & Revenue impacts

• Redelivery Management & Cost profiling (Redelivery risks,

Cost impact of risks, Risks mitigation simulator etc.,)

• Maintenance Value Economics for Trade — Interest Rates,

Valuation Models, Yields.

• Spec2500, Spec2000 (Ch 16, 18) AI driven data

capture and transition

W: www.lufthansa-industry-solutions.com

T: +49 40 5070 30000

E: marketing.sales@lhind.dlh.de

Location: Germany, Albania, Switzerland, USA


• Volabase

• iFF


• Process consulting / organization processes

• IT consulting (processes, technologies,

infrastructure)

• MRO & Flights Ops consulting

• Program and project management

• Strategy consulting

Whether it’s about developing a company-wide digitalization

strategy, networking machines, moving systems to the cloud

or providing solutions and platforms for analytics and AI, using

IT services to network machines or providing mobile platforms

for cross-company collaboration... whenever companies

want to address digitalization, Lufthansa Industry Solutions is

the right partner.

Lufthansa Industry Solutions combines technical expertise

with strong industry knowledge and thus support customers

when they introduce new digital technologies. They

characterize this as…

“We are at home in the digital world: We are digitalization.”

W: www.LHsystems.com

T: +49 69696 90000

E: marketing@lhsystems.com

Location: Headquarters: Germany, Locations in 16

countries worldwide


• Lido, NetLine, SIRAX, SchedConnect


• Operations Solutions

• Flight Deck Solutions

• Commercial Solutions

• Finance Solutions

Lufthansa Systems is a leading airline IT provider determined to

shape the future of digital aviation. It draws its unique strengths

from its ability to combine profound industry know-how with

forward-looking technological expertise for more than 25 years.

The company offers its more than 350 airline customers an

extensive range of successful and in many cases market-leading

products. These innovative IT products and services cover all

of an airline’s business processes — in the flight deck, in the

cabin and on the ground — and offer customers a wide range

of economic benefits while also contributing to improving

efficiency and competitiveness. In addition, Lufthansa Systems

supports its customers both within and outside the Lufthansa

Group with consulting services and the experience it has gained

in projects for airlines of every size and business model.

Lido – integrated solutions for every phase of the flight

NetLine – the integrated scheduling and operations solution

from planning until the day of operations

SIRAX – our portfolio of integrated solutions provide 360°

financial process coverage

SchedConnect – ideal codeshare connections including schedule

data exchange and a central flight repository

www.aircraftIT.com








DIRECTORY

M3 Solutions

Maxa

Motulus.aero

MRX Systems

W: www.m3-solutions.net

T: +1 888-318-4808

E: sales@m3-solutions.net

Location: Fort Lauderdale USA, Europe, Asia

W: www.maxa.ai

T: +505-615-6106

E: sales@maxa.ai

Location: Montreal, Canada

W: www.motulus.aero

T: +44 7932 173833

E: steven.rushworth@motulus.com

Location: Hoboken (Antwerpen), Belgium

W: www.mrxsys.com

T: +33 6 20 43 01 27

E: contact@mrxsys.com

Location: Luxembourg/Monaco


• M3 Platform – Mobile Device

Synchronization and Asset

Management Solution


• MRO Maintenance Mechanics — Device

Synchronisation & management.

• Above & Below the Wing Specialists —

Device (asset) management

• Device Management (SW) — Tablet, Laptop,

Desktop, Scanner, Radio running MacOS,

Windows, iOS & Android.

• Device Management (HW) — Charging,

Access Control & Surveillance.

M3 Solutions is the company and innovator behind the powerful and

versatile M3 Platform, a comprehensive hardware and software solution

for portable device and content management. M3 solutions has sales

and distribution offices in North America, Europe and Asia, as well as

a global partner network to service customers worldwide in various

environments including Airlines, Military and training.

The solution allows administrators to fully control the managing,

distributing, charging, and monitoring of an organization’s

portable device inventory and enables easy remote and

unattended content distribution including OS, App & Content

deployments, across all devices in the network, anywhere around

the world, within minutes. The M3 Platform supports most

laptops and tablets and can work with different device types

running any OS, within the same installation. For access control,

inventory management, security, privacy, user identification,

content deployment, networking administration, and reporting

regarding your portable devices and their content, the M3

Platform provides the ideal solution.


• Maxa Software Platform


• Data Analytics

• Data Products

• Articial Intelligence (AI),

Machine Learning (ML)

• Predictive Maintenance

• Data Mapping and Translation

Maxa’s goal is to automate the complexity of data processing

to enable focus on valuable data-driven insights. This means

automation of the creation of Data Products through AI/ML

driven data transformation, data table mapping and schema

simplification. The Maxa Engine can then pre-calculate the

business logic, including applying AI/ML, so that the Data

Products are ready for consumption by the business through any

industry standard visualization tool such as PowerBI or Tableau.


• Integrated Crew Scheduling (Pairings

and Rostering), Tail Assignment, Network

Optimization and Schedule Building


• Motulus Integrated Crew Scheduling (MICS)

• Motulus Tail Assignment (MTA)

• Motulus Network Optimization (MNO)

For many airlines operating costs, fuel and crew costs form a

significant part of their cost base. The delivery of an efficient and

robust plan whilst continuing to guarantee an excellent customer

offering and employee satisfaction is critical to an airlines

success, The complexity of such a plan, and its importance to an

organisation makes creating schedules and operational plans

ideal candidates to be solved by optimization.

At Motulus.aero we enjoy solving the problems that haven’t been

solved before by deploying the next generation in optimization

products. By combining pioneering algorithms with the power of

cloud computing we are able to tackle these complex and large

scale problems.

Specialising in crew scheduling (pairing and roster production),

tail assignment and network optimization we help organisations

to reduce crew costs, increase aircraft and equipment

utilisation, reduce fuel and operational costs, improve revenue

opportunities, increase crew and colleague satisfactions, and

improve operational robustness.

Having deployed products to a number of industries Motulus had

an original mission in aviation to develop innovative products for

airline crew resource scheduling problems. Following successful

implementations with two European airlines the teams expertise

has now been stretched to solve network optimization and tail

assignment problems.


• Blue EYE, Blue MRO, Blue STOK


• Quotation & Invoicing

• Project Management & Reporting

• Work Report Automatic Generation

• eJobCard iPad App

• Logistics & Inventory Management

TThe MRX Systems software solution is a fully-integrated digital

platform enabling aviation professionals to access real-time data

and take control over their fleet and their operations.

Blue EYE designed for CAMO management (including

eTechlog), this module enables you to keep track of the

maintenance status of your fleet (including scheduled and

unscheduled maintenance, AD, SB), send work orders to

maintenance centres and compile all history of parts, repairs,

findings in one unique environment.

Blue MRO designed for MRO management, this module enables

you to digitalize maintenance process from issuing quotations,

assigning jobs to technicians, reporting repairs and findings

until compiling all related paperwork into one exhaustive and

automatically-generated full work report.

Blue STOK enables you to link all your MRO centre operations

to the associated logistics through powerful features such as

demand planning, sourcing (purchases, exchanges, overhaul),

invoicing and inventory management.

Blue OPS designed for Air Operators, this module enables you

to manage all aspects of your operations. In one place, easily

manage flight schedules, create and edit flight plans, access an

updated database with all information about your crew, manage

crew status and planning and allocate team members and

resources to flights.










DIRECTORY

NVable

W: www.nvable.com

T: +44 141 280 0050

E: contact@nvable.com

Location: Glasgow, UK

Communications Software

(Airline Systems)

W: www.oases.aero

T: +44 1621 817 425

E: info@oases.aero

Location: UK

Omega Airline Software

W: www.omegaair.com

T: +972-775-3693

E: info@omegaair.com

Location: Texas, New York, Ohio

QOCO Systems

W: www.qoco.aero

T: +358 10 501 4001

E: hello@qoco.aero

Location: Finland


• ConNVerge for Aviation


• Electronic Techlog

• Electronic Forms (Assessments)

• Document Management

• Operational Analysis

• Station Operational Compliance

The concept behind our CoNVerge platform is simple. We believe

that businesses should have the flexibility to easily innovate and

add new applications to their toolbox, without being stifled by

legacy technology or a single technology brand.

CoNVerge is all about minimising risk, fuss and capital costs

and maximising efficiency. Provided as a service, it combines a

hosted environment and web portal with mobile applications

and data interfaces to virtually any system.

The platform is easily integrated into your existing business

systems and brings together the best tools to handle data

acquisition and data analysis — all on scalable infrastructure. Best

of all, we even take the day-to-day management off your hands.

Our CoNVerge platform is blazing a trail in the aviation sector.

In a hi-tech industry, where the stakes are even higher, longstanding

clients such as British Airways Cityflyer know they

can rely on NVable and our custom-designed software to make

things simple, safer, more secure and streamlined. We provide

airlines with technology solutions that reduce effort, improve

processes and produce useful information, with one simple goal

— to change things for the better.

Bring everything together and do IT better when you bring

onboard CoNVerge and NVable.


• OASES Modules

• OASES Mobile

• OASES Techlog

• OASES Cloud

• OASES Web


• Continuing Airworthiness

• Material, Warranty &

Commercial Management

• Planning & Production

• Line Maintenane

• Complete MRO workflows

Commsoft’s Open Aviation Strategic Engineering System

(OASES) is the all-in-one software for airworthiness maintenance

control, meeting strict regulatory requirements. It enables

airlines, fixed wing and rotary operators, MROs, and CAMOs to

increase efficiencies in the management and monitoring of every

procedure or intervention.

OASES is used by 130 aviation organisations — national carriers,

large third-party maintenance providers, and independent

operators — and supported in 55 countries across 6 continents.

Commsoft is an MIT group company, part of the Valsoft

Corporation portfolio.

NAME OF PRODUCTS MARKETED

• Ames — advanced aircraft maintenance

planning and scheduling software


• Long Range Planner

• Fleet Planning

• Short Term Scheduler

• Dashboards & Reports

• History

For more than 30 years, Omega has been developing

a smarter way to increase marketable aircraft to flight

operations and marketing, within a reliable maintenance

planning and scheduling environment, all while providing the

integration tools to maintain compliance with regulatory and

engineering mandates

Ames is an effective and efficient advanced aircraft maintenance

planning and scheduling tool that facilitates decision making in

aviation maintenance planning. Ames is comprised of a suite of

smart tools across the maintenance lifecycle that:

• Optimize scheduling

• Maximize availability

• Improve planning

• Reduce overhead

• Increase profitability

• Save time

Ames can optimize multiple fleets at once - keeping more

aircraft in the sky, exponentially boosting revenue, and reducing

maintenance cost by up to 7 figures (depending on the size

of the fleet). Ames is also capable of identifying engine and

APU removal, as well as any operational resource that has a

maintenance plan and requirements. Customers consist of

international, national, regional, and charter/business operators

and include equipment from Airbus, Boeing and Bombardier,

among several others.


• MROTools.io, Aviadex.io


• Intelligent maintenance

• Data management and integrations

• Lean operations

• Digital tool management

• SaaS solutions

QOCO Systems Ltd helps the aviation industry to succeed in the

changing world by creating new ways to work, to communicate,

and to utilize data, having been a trusted partner of airlines,

MROs, and aircraft OEMs for over ten years.

QOCO Systems’ solutions provide significant improvements to

the industry’s complex processes. They enable our customers to

achieve more by doing less and to realize time-savings in labourintensive

tasks. They also bring visibility to customers’ operations

to support decision-making based on real-time information.

Solutions offered include the following SaaS solutions:

MROTools.io for tool management in aircraft maintenance,

Aviadex.io for intelligent integrations between collaborating

players in aviation. QOCO also provides a wide range of

consulting services for customers’ unique needs in the areas of

digitalization, process improvement, data analytics, and more.

All this is realized by the business’s team of professionals with

expertise in aviation and software development. Agility and

customer-centricity is built into QOCO’s way of working, which

allows them to quickly and cost-efficiently deliver solutions that

fulfill the customer’s real needs.










DIRECTORY

Ramco Systems

REDiFly

ROTA.technology Inc.

Seabury Solutions

W: www.ramco.com

T: +91 44 2235 4510

E: contact@ramco.com

Location: 21 offices worldwide

W: www.redifly.com

T: +41 43 555 31 65

E: las@redifly.com

Location: Switzerland (HQ), Ireland

W: rota.technology

T: +1 321 710 7682(ROTA)

E: info@rota.technology

Location: Melbourne, FL USA and global

W: www.seaburysolutions.com

T: +353 860 621311

E: mkt@seaburysolutions.com

Locations: Ireland, Argentina, Australia,

Canada, Germany, Kenya, Korea, Netherlands,

Philippines, and the USA


• Ramco Aviation M&E Solution, Ramco

Aviation MRO Solution, Ramco Anywhere

Apps, Ramco flyMORE



• Maintenance, Repair & Overhaul

• Mobility Solutions

Ramco Systems offers Aviation Maintenance solutions on

premise and on cloud, with multi-tenant capability and nextgen

mobility for Airlines, Heli-Operators, MROs and Charter

operations. Its comprehensive scope spans the spectrum of

organizational needs, including Finance, HCM, Manufacturing,

Planning and Optimization, in one integrated platform.

Ramco Aviation’s latest Next-Gen digital technologies include:

Mobility Solutions: Ramco’s next-gen mobility solutions for

maintenance operations are available through an app ecosystem

wherein everybody involved can seamlessly execute critical

operations on the go, from anywhere, anytime; The BOTS Revolution:

Ramco intelligent CHATBOTS deliver parts data, manage AOGs,

and perform daily admin tasks for a more personalized and

immersive ERP experience; Hyper-Connected Ecosystem: B2B

integrations with AeroXchange, Gains, Logistics providers and OEMs

bringing Suppliers, Customers and Logistics providers together

on ONE platform

Ramco Series 5 reduces Turn Around Time (TAT) while

increasing operational performance and compliance through

user-friendly interfaces. Ramco has always been an innovator in

maintenance IT — enabling clients to focus more on businesscritical

activities, while the solution processes transactions and

decision support, based on intelligent rules. Powering 4000+

aircraft and 21,000+ end-users, Ramco is used by more than 75

operators world-wide.


• REDiFly Pilot Log

• REDiFly Tech Log

• REDiFly Cabin Log

• REDiFly Command (Ground System)

• REDiFly Core (Integration Module)


• Full Electronic Technical Logbook

• Digitization of paper process

• Data harvest, storage & analytics

• Maintenance and scheduling integration

• CAME & compliance support

• Defect management

REDiFly delivers a sleek and modern Electronic Technical Logbook.

We are an independent, data-driven company that offers bespoke

software solutions for the aviation industry. We provide a comprehensive

framework that can integrate with an airline’s current systems, including

MRO, flight scheduling, and crew management, amongst others.

What does REDiFly do? REDiFly works with the key people involved

in digitizing a client’s current paper-based aircraft technical logbook.

In doing so, the solution increases levels of safety and regulatory

compliance, streamlines flight-to-ground connectivity and enables

digital archives of secure and searchable aircraft records. REDiFly

provides a seamless intersection between flight operations and aircraft

maintenance to minimize communication errors while maximizing the

efficiency of daily operations.

What makes REDiFly different? It is an independent company that

applies a user-centric approach by working closely with customers

through the onboarding, trial and go-live phases of an implementation.

Its flexibility means that REDiFly adapts to a client’s current processes

rather than the other way around.


• Consulting, MXF Software, PDS(Process

Development System) and

custom applications


• MRO IT Software Implementations

• MRO IT Software Upgrades

• MRO IT Software Support/Managed Services

• MX Long Range Planning

• MRO IT Custom Software Development

With MRO systems projects and support spanning both

the military and commercial markets ROTA brings proven

experience to all sides of aviation. Our team has been embedded

for years in the business functions we support. In both military

and commercial. Specializing in system implementations and

upgrades ROTA brings deep knowledge of aviation business

processes, integrated into custom built software, to provide not

only all testing documentation but also leave customers with a

full manual of SOPs moving forward. Aside from upgrades ROTA

has completed a number of data projects from cleaning up

aircraft configuration to system security overhauls. After these

upgrades or projects, training and ongoing admin support can

be provided for any MRO IT needs.


• Alkym, EPAS, eAuthority


• Technical Operations

• CAMO

• MRO

• Performance Analytics

• Regulator Applications

Seabury Solutions is a leading global aviation software

development and consultancy company. It was established in

2002 and forms part of the Seabury Capital. Seabury Solutions

has built its reputation in the market by delivering industry

leading aviation IT solutions catering for some of the largest

airlines across the world, down to the smallest operators. We

have built upon decades’ of aviation expertise in-house, to

leverage this knowledge into a suite of products, that enhance

the decision making process for Airlines, Regulators and MROs.

With a truly global reach, the network of offices are located in

Argentina Australia, Canada, Germany Ireland, Kenya, Korea,

Netherlands, Philippines, and the USA. Our integrated aviation

software range from Maintenance Systems for Airlines & MROs,

Safety Management Software for Aviation Authorities and

a range of performance analysis tools within the Enterprise

Performance Analysis System (EPAS) Suite. The suite includes

modules for Route Profitability, Maintenance Performance,

Contract & Invoice Verification Budget Planning, Fuel Planning

and Distribution Channel Performance.










DIRECTORY

Swiss Aviation Software

TRAX

Ultramain

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Software

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AIRCRAFT IT

MRO

W: www.swiss-as.com

T: +41 61 582 72 94

E: marketing@swiss-as.com

Location: Basel, Switzerland; Miami, FL, USA;

Singapore; Tokyo, Japan


• AMOS


• Material Management

• Engineering

• Planning

• Production

• Maintenance Control

• Component Maintenance

• Commercial

• HR

• QA

• Financial Management

• Mobile suite

• Flight simulators

• Multi-entity functions

Swiss-AS positions itself not as a pure software house, but as a

company tightly linked to airline business. Being in touch with active

aircraft maintenance on a daily basis and therefore able to capture

MRO trends at a very early stage, Swiss AviationSoftware unites more

than 30 years of IT experience with profound MRO expertise and

offers its customers a functionally unsurpassed and technologically

state-of-the-art maintenance system. AMOS is a comprehensive,

fully-integrated software package that successfully manages the

maintenance, engineering and logistics requirements of modern

airlines and MRO providers by fulfilling demanding airworthiness

standards. To date, over 190 customers from all over the world steer

their maintenance activities with AMOS, which makes AMOS one of

the industry-leading MRO software solutions worldwide. The ever

growing ‘AMOS community’ ranges from pure operators, major

charter, regional and low-cost carriers up to large airline groups

and MRO providers — proof that AMOS is fit for any environment,

regardless of size or geographical origin.

W: www.trax.aero

T: International +1 305.662.7400

US Toll-free +1 (877) 264-8729

E: sales@emro.com

Location: Coral Gables, FL, USA; West Sussex, UK;

Tokyo, Japan; Riyadh, Saudi Arabia


• eMRO

• eMobility


• Engineering & Planning

• Production & Shop

• Technical Records & Reliability

• TRAXDoc Document Control

• Supply Chain Management

• E-enabled Aircraft Capabilities

• Aircraft Mobility apps

• Maintenance Mobility apps

• Paperless Maintenance

• Warehouse Mobility apps

TRAX is the global leader in the aviation industry for MRO ERP

software, with over 200 airlines and MROs using their products.

TRAX has the most advanced maintenance software solutions

available for airlines and MROs worldwide with fleets consisting

of all types of aircraft. TRAX eMRO is a completely integrated

product, in addition, the eMobility suite offers a range of iOS

apps to provide mobile accessibility. Organizational efficiency

gains can be substantial when using TRAX eMRO and eMobility,

and ROI is quickly realized. TRAX maintains its advantage

over the competition by developing software that works for

customers through modern technology, world class support and

strong customer relationships.

W: www.ultramain.com

T: +1.505.828.9000

E: sales@ultramain.com

Location: Albuquerque, New Mexico, USA


• ULTRAMAIN® v9 M&E / MRO

• ULTRAMAIN Mobile Mechanic

• ULTRAMAIN Mobile Inventory

• ULTRAMAIN ELB

• ULTRAMAIN M&E / MRO: 31 modules

including: Configuration Management; Line/

Base Mx Planning; Line/ Base Mx Scheduling;

GATe; Quality Assurance; Asset Management



• MRO

• Military Maintenance

• Maintenance Planning & Scheduling

• Paperless Customer Care on Mobile Devices

• Electronic Technical Logbook

Ultramain Systems, Inc. develops M&E / MRO and ELB software

for the aviation industry and is the only aviation software

provider with customers running full, end-to-end paperless

operations from the cockpit to the ground.

ULTRAMAIN v9, featuring Mobile Mechanic and Mobile

Inventory enables real-time paperless data collection for the full

maintenance and inventory process. Combine ULTRAMAIN v9

with ULTRAMAIN ELB, the easy-to-use electronic logbook, and

the entire maintenance process becomes paperless. Contact us

to learn what you need to equip your organization with customer

mobile devices and see why elite aviation customers around the

world are choosing ULTRAMAIN to reduce costs and increase

aircraft up time.

www.aircraftIT.com








DIRECTORY

Veryon

Web Manuals International

Yonder

W: www.veryon.com

T: +1-800-747-4560

E: marketing@veryon.com

Location: USA, Canada, UK, India


• Veryon Tracking, Veryon Tracking+, Veryon

Diagnostics, Veryon Publications



• MRO Management

• Inventory Management

• Flight Operations

• Defect Analysis

• Guided Troubleshooting

• Technical Publications

Veryon is the leading provider of aviation software and

information services, supporting a global network of more

than 75,000 aircraft maintenance professionals and over 7,600

customers in nearly 150 countries worldwide. We help everyone

from airlines and MROs to rotary operators and OEMs get their

aircraft more uptime. Challenges like unscheduled repairs,

part availability, and excessive paperwork lead to too many

aircraft spending too much time on the ground. And that leads

to needless delays, endless back and forth, and lots of wasted

money. The key to more uptime is having a better technology

platform to manage everything from maintenance and

operations to manuals and diagnostics.

That’s why thousands of aircraft operators, 25% of the worldwide

commercial fleet, and over 100 OEMs all rely on Veryon. And

it’s why customers have been able to achieve an average 23%

improvement in aircraft downtime cost. Veryon. Let’s get

you more uptime.

W: www.webmanuals.aero

T: +46 (0)40 694 10 40

E: info@webmanuals.aero

Location: New York, San Diego, Singapore, Sydney

and Malmö, Sweden


• Web Manuals


• Monitoring

• Authoring

• Editing

• Publishing

• Distribution

Web Manuals is an all-in-one Document Management System

designed with the needs of aviation professionals at heart. This

revolutionary platform streamlines the entire documentation

process, from editing, reviewing, to distribution and monitoring,

saving you up to 80% of your time spent in the documentation

process. The cloud-based software not only simplifies the

documentation process but also eases the burden of regulatory

compliance through automated smart modules.

With Web Manuals, you can easily connect your documents

with regulations. Web Manuals is integrated with compliance

libraries worldwide, including EASA, FAA, CASA, OTAR, and

many other standard regulations. The system automatically

generates alerts to keep you updated about any changes. Stay

ahead of the game with an easy-to-update platform that ensures

you maintain compliance for every audit. By turning what was

initially a labor-intensive task into a seamless operation, Web

Manuals is undoubtedly pioneering the digitization, authoring,

and distribution of operational documentation.

The platform is more than just a tool — it’s a solution that allows

you to focus more on the manual content and spend less

time on editing details.Web Manuals is rapidly expanding its

global footprint. It has more than 650 customers and partners

worldwide, and offices in New York, San Diego, Singapore,

Sydney and Malmö, Sweden.

W: www.yonder.info

T: +41 43 215 27 94

E: contact@yonder.info

Location: Zurich, Switzerland


• Yonder


• Smart Documentation Management

• Knowledge Management System

• Workflow-based Content Distribution

• Compliance Tracking

• Content-based Learning

Smart, fast, reliable — Yonder empowers you to take the next step

in information management. Yonder leverages the full potential of

digitalization by offering you a solution built around dynamic content

rather than static documents, creating a modern, user-centric

experience. As well as providing intelligent solutions for operations

manuals, guidelines, regulations, and standards. Yonder brings

operations manuals and aircraft manufacturer documents together

in one place. The solution’s smart documents make life much easier

for aircrews and ground staff alike: Dynamic content: Moving beyond

PDFs — Yonder is a digital solution that works with dynamic content, not

static documents. Create user-specific profiles to make sure your staff

always get the right information at the right time. Personalized change

updates: Let specific user groups know an update has been made as

soon as it is effective — and even ask for a read receipt if required. Native

offline app: all your content available anytime, anywhere.

But Yonder has many advantages for document managers too:

Smart workflows: Revision- and document-specific workflows enable

authorized users to trigger, discuss, check and approve changes

effortlessly in fully-integrated solution. Automate manufacturer

revisions: Manuals from Airbus, Boeing, Embraer and other OEMs can

be imported and revised automatically — even when they’ve been

customized by the operator. Compliance connector: Content can be

linked with the underlying regulations and standards (FAA, IOSA, EASA,

etc.). That way, a workflow is automatically triggered whenever these

change, ensuring full compliance by customers at all times.

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