Gateshead College Adult and HE Student Handbook 2026-27

YOUR
GUIDE TO
STUDYING
WITH US.
2025-2026
Adult and HE students

YOUR
GATESHEAD
COLLEGE.
Our values 4
Your responsibilities 5
Our promise to you 8
Your studies 10
Your studies - Higher Education Programmes 13
Your campuses 15
Your student services 21
Your safety 26
Get involved 32
Your feedback matters 35
Key contacts 38
If you know someone who requires this
information in an alternative format, e.g. large
print, Braille, audio or another language, or help
with understanding the information, please call
0191 490 4611 or email start@gateshead.ac.uk
2

HELLO.
Welcome to Gateshead College, I’m delighted
that you’ve chosen to study with us.
We’re proud to offer a high-quality hands-on
learning experience led by passionate tutors
with real industry expertise.
So whether you’re looking to upskill, take your
first step into Higher Education, progress in
your current career, or switch paths entirely,
we’ll do everything we can to help you.
Good luck and enjoy your time at Gateshead
College!
David Alexander
Principal and Chief
Executive
3

OUR
VALUES.
These values are the promises we
make to ourselves and each other.
This is how we do things at Gateshead College.
Respect others
We are kind and considerate to
everyone.
Take responsibility
We act honestly and do what we
say we’ll do.
Have courage
We give things a go and stand up
for what’s right.
Be creative
We are open minded and explore
new ways of doing things.
Work together
We value our differences and learn
from each other.
4

YOUR
RESPONSIBILITIES.
What We Expect from You
We want you to get the most out of
your time here and we promise you
a top quality education with real
world skills that will help you in life as
well as work.
In return, we ask that you follow our
Student Code of Conduct which
means upholding high standards
during your studies.
Knowing what’s expected helps us
all create a respectful, supportive
environment where everyone can
thrive.
● Respect yourself and others
● Follow college policies
● Take care of the space we
share
● Be safe, kind and responsible in
person and online
● Speak up if something’s not
right
● Always behave in line with our
values.
Student Code of Conduct
Our Student Code of Conduct
makes our expectations clear.
It’s really important that you read
our Code of Conduct because by
being a Gateshead College student
you’re agreeing to follow it – click
here to view it. If you don’t act in
line with the Code of Conduct it
may lead to action being taken
by the college. Serious incidents
like violence or harassment are
treated as gross misconduct and
addressed accordingly.
You can read our disciplinary process
and bully and harassment policies:
Disciplinary Procedures
Student Harassment/Sexual
Harassment and Bullying Procedure
If we hold ourselves and each other
to account, we can all shape the kind
of place we’re proud to belong to.
5

Equality, Diversity, Inclusion
& Belonging
We’re all about making sure
everyone feels welcome and that
they belong, are valued for who they
are and can succeed without any
barriers holding them back.
We’re committed to being good
allies and making a positive impact
in our community. Discrimination,
bullying, or harassment are never
acceptable and have no place here.
It’s everyone’s responsibility to ensure
college remains a safe, respectful
and inclusive space for everyone.
Attendance
Where possible please aim to attend
all your lessons to ensure you stay
on track and don’t miss any essential
aspects of your course.
If you’re unable to attend, running
late, or feeling unwell, we appreciate
you letting us know.
Call: 0191 490 2340 / 2323
Text: 07950 080 960
Email: attendance@gateshead.ac.uk
Find out more about our
commitment to Equality, Diversity,
Inclusion and Belonging click here.
It would be great
if you could avoid
booking appointments
during lessons.
6

Punctuality
Please ensure that wherever possible
you arrive on time for your teaching
sessions - we’d hate it if you missed
out on something important.
Mobile phones
If you can keep your phone on
silent unless your teacher advises
otherwise that would be great.
Eating and drinking
Feel free to bring a bottle of water
with you to your lessons but save
snacks and drinks for break times
so we can keep classrooms and
workshops tidy.
In the Library, please keep your
phone on silent to avoid disturbing
others who are studying.
7

OUR
PROMISE
TO YOU.
WE’LL
INSPIRE
YOU.
Our teachers love to teach.
They want to share their knowledge,
inspire and motivate you.
They’ll push you when you need it,
nurture you when you don’t
and be your biggest cheerleader
along the way.
WE’LL TREAT
YOU AS
AN
INDIVIDUAL.
We promise a learning experience
that’s just for you, designed around your
strengths and ambitions.
WE’LL ASK
YOU TO
WORK HARD,
BUT YOU’LL
ENJOY IT.
Nothing worth having comes easy.
We’ll ask you to dig in, work
hard, challenge yourself and be
outstanding. And we’ll be with
you every step of the way.
WE’LL WORK
HARD TOO,
FOR YOU.
We’re on the same team, playing by
the same rules. Learning is a twoway
street and we’ll put everything
we’ve got into making sure you
achieve your full potential.
8

We promise you a top
quality education with
real world skills that
will help you in life,
as well as in work.
WE’LL GIVE
YOU AN
EXPERIENCE
AS WELL AS
AN
EDUCATION.
We’ll use our insider knowledge,
best in class employer partnerships,
creative minds, commercial
know-how, enterprising approach
and fantastic facilities to ensure
your time with us is an experience
as well as an education.
WE WON’T
PATRONISE YOU.
You’re your own person, an individual
and that’s how we’ll treat you.
We won’t talk down to you, pretend we
know best or ignore your opinion.
WE’LL HELP
YOU BE
OUTSTANDING
AND STAND OUT.
You’ll leave us job-ready with a
CV packed with experiences and skills
for life and work, as well as a qualification
and the confidence to stand out.
9

YOUR
STUDIES.
Students’ Charter
Our Students’ Charter sets out what
you can expect us to provide for you
before you arrive, during your time
with us and when you leave to start
another course, a job or move onto
higher education.
You can read the Students’ Charter in
full by clicking here.
IT: Getting You Connected
When you join Gateshead College,
we’ll set you up with everything
you need to get online and stay
connected:
● A network account to log into
college PCs, Moodle, email,
Microsoft Teams and remote
services
● A college email address for
updates, coursework and college
news
Keep your login
details safe and
don’t share them
with anyone.
Your College Email
Your college email is your main way
to stay in the loop. Teachers will use
it to contact you and the college
will send important info from time
to time. It’s fine to use it for personal
stuff now and then just remember
it’s not totally private and might be
checked if needed.
Top tips:
● Check your email regularly so
you don’t miss anything
● Keep messages clear and
respectful - it helps everyone
communicate better
● If you’re using it for personal
chats, keep it sensible and
professional
Getting Started
Your account will be ready before
your first class, so no need to worry
about setup. Your teacher will show
you how to log in and where to find
your course materials.
Need help? The IT Services team
and the Library are always happy to
lend a hand, just email servicedesk@
gateshead.ac.uk to get help.
10

Wi-Fi & Internet Access
When you’re using college Wi-Fi
or computers, some websites
might be blocked. This is part of
our safeguarding policy.
If you think something useful is being
blocked, take a screenshot of the
message and show your teacher -
they can check with IT Services to
see if it can be unblocked.
Need IT Support?
Call: 0191 490 2265
Email: servicedesk@gateshead.
ac.uk
All IT use is covered by the
college’s Information Technology
& Communications Policy. If
you want a copy please email
servicedesk@gateshead.ac.uk
11

Exams
We want you to feel confident and ready when it comes to exams - so it helps
to know the rules and what to expect. That way, you can stay focused and
avoid any last-minute stress.
Exam Day
Bring Photo ID
You’ll need valid photo ID like your
student card, passport or driving
licence. No ID = no entry. If you don’t
have one, we can sort a form with
your photo and a teacher’s signature.
Arrive Early
Get to the exam room at least 15
minutes before the start time. It gives
you a chance to settle in.
Bring the Right Kit
You’ll always need a black pen. Some
exams might need extras like a
calculator - check your exam info to
be sure.
What Not to Bring
You’ll need to leave phones,
smartwatches, or anything that can
store/send info outside the room. If
you do bring them, hand them to the
invigilator before the exam starts.
A Few Important Reminders
Listen Up
Invigilators are there to help - follow
their instructions to keep everything
running smoothly.
Exam Clashes
Spotted a clash on your timetable?
Let the Exams Team know straight
away.
Religious Observance
If an exam falls on a religious festival,
tell the Exams Team at least 4 weeks
in advance.
Access Arrangements
Need extra support? Chat with your
teacher early so we can get things in
place for you.
Not Happy with a Result?
You’ve got the right to appeal.
Contact Customer Services on
0191 490 0300 or visit Student
Services at Baltic Campus.
Exams Team
We’re based in Room 1-201, Baltic
Campus and here to help with:
● Exam dates, times and rooms
● Results and certificates
Call: 0191 490 2376
Email: exams@gateshead.ac.uk
You’ll also find important info from
the Joint Council for Qualifications on
Learner Portal make sure to check it
out at the start of the academic year.
Exam boards can change dates,
so always double-check with your
course leader or the email we’ve
sent you.
12

Your Studies - Higher
Education Programmes
This section provides essential
guidance for anyone studying on one
of our Higher Education programmes.
Academic Regulations
We follow the UK Quality Code
for Higher Education to ensure
your qualification meets nationally
recognised standards. Full details of
the Academic Regulations for your
course are available on the Learner
Portal. If you’re having trouble locating
them, your teacher will be happy to
help.
Assessment Boards
Assessment Boards are held to
formally confirm grades, referrals, and
any special circumstances. Grades
are only final once approved by the
Board, which includes your teaching
team and staff from our Quality Team.
Deadlines Matter
Deadlines help keep things fair and
structured. Everyone is expected to
submit work on time — and developing
good time management is a key
employability skill.
Missed a Deadline? Work submitted
late without permission won’t be
marked. If something unexpected
happens, speak to your Curriculum
Leader as soon as possible. They
may grant a Short-Term Extension
(up to 7 calendar days), but this is not
automatic and must be supported by
evidence.
Mitigating Circumstances
If you’re facing serious personal issues
or health problems that may affect
your ability to submit on time, you can
apply for Mitigating Circumstances,
ask your teacher for the form which
you’ll need to complete along with
appropriate evidence. If accepted,
an alternative arrangement may be
made.
13

Referrals and Resubmissions
Didn’t pass first time? You’ll get one
opportunity to resubmit. Reworked
assignments will be capped at a Pass,
and you’ll have 15 working days to
submit. If the resubmission still doesn’t
meet the criteria, the unit is marked
as a Fail, and the Assessment Board
will decide the next steps — this might
include repeating the unit.
Plagiarism and Malpractice
We take academic integrity seriously.
Plagiarism (copying someone
else’s work) and collusion (working
together on individual work) are
strictly monitored and can lead to
serious consequences. Make sure
you’re familiar with our Malpractice
Procedure on the Learner Portal and
always ask for help if you’re unsure
about referencing or academic
honesty.
Academic Appeals
If you believe there’s been a mistake
or unfairness in your assessment, you
have the right to appeal. This includes:
● Incorrect marking
● Bias or unfair process
● Progression issues
● Grade or award disputes
● Mitigating circumstances not
being considered
Full details are in our Appeals
Procedure on the Learner Portal.
Study Skills & Referencing
Throughout your course we’ll help you
develop critical thinking, academic
writing, and research skills — all built
into your tutorials.
Referencing is essential, and you’ll be
taught how to use the Harvard system
correctly from the start. Support
materials will also be available
throughout the course.
Thinking of Leaving a Course?
If you feel your course isn’t quite the
right fit and want to leave, please
speak to a member of staff before
making any final decisions – there
might be something else that suits
you better and our Careers Team
are here to help.
If you’ve already withdrawn
and didn’t get a chance to talk to
anyone, don’t worry just give our
Customer Services Team a call on
0191 490 2246 and we’ll support
you from there.
14

YOUR
CAMPUSES.
Gateshead College has four different
campuses:
● Baltic Campus, Gateshead
Quayside
● Academy for Sport, Gateshead
International Stadium
● Skills Academy for Automotive
& Engineering, Team Valley
● Skills Academy for Construction,
Team Valley
You’ll be based at one of these sites
but can use facilities at any of our
campuses.
Find out more about what’s at each
campus by clicking here.
15

REFUEL.
Free breakfasts
Start your day right! Free breakfasts
are available for students at all four
campuses.
Vending machines
Need a quick snack or drink? You’ll
find vending machines at every
campus.
EAT Restaurant
Baltic Campus
Serving hot and cold food daily, plus
drinks. You’re welcome to bring your
own food and eat here too.
Opening times (term time):
● Breakfast: 8am – 11am
● Lunch: 11.30am – 1.30pm
Times may vary depending on
demand.
Greenhouse
Baltic Campus
Fancy a Starbucks and a bite to eat?
The Greenhouse serves breakfast,
lunch and a changing bistro
menu with fresh salads, burgers,
sandwiches and soups.
Opening times (term time):
● Mon–Thurs: 8am – 4pm
● Fri: 8am – 3pm
Times may vary during holidays.
16

Enfields Kitchen
Baltic Campus
Our student-run restaurant - perfect
for a sit-down meal or takeaway.
Opening times (term time only):
Tues, Thurs, Fri:
● 11am – 12pm (tea, coffee,
snacks)
● 12pm – 2pm (lunch)
Thurs evenings:
● 6.30pm – 9pm (dinner) to
book email enfieldskitchen@
gateshead.ac.uk or call 0191 490
2457.
The cafe
Skills Academy for Automotive &
Engineering
Serving hot and cold food, drinks and
snacks - including free breakfasts.
Opening times:
● Mon–Fri: 7.45am – 1.30pm
Closed during Christmas, Easter and
Summer holidays.
The shop
Baltic Campus
Grab drinks, snacks, stationery and
essentials.
Opening times (term time):
● Mon & Wed: 8.30am – 3.30pm
● Tues & Thurs: 8am – 6pm
● Fri: 8.30am – 2pm
Times may vary during holidays.
17

Library (Baltic Campus)
Need somewhere to catch up
on your studies outside of the
classroom? Then the library is a great
space to work independently or for
teaming up with your classmates.
You’ll find everything you need from
PCs and laptops to books, eBooks,
journals, online platforms and fiction
books.
The library team also run regular
workshops designed to help you
make the most of the resources
and develop effective learning
techniques.
Opening Times:
● Monday & Wednesday,
8.30am - 5pm
● Tuesday & Thursday,
8.30am - 6pm
● Friday, 8.30am - 4.30pm
Opening hours may vary during
holiday periods, please call
0191 490 2249 for details or follow
us on Instagram, we’re
@gateshead_college_ library
Just complete this quick form to join.
You’ll receive your student ID card
during induction but remember
to keep it safe. Lost cards can be
replaced for £2.
Library services are
available to all students,
no matter which campus
you’re based at. Just get
in touch with the library
team for help accessing
what you need.
18

Xerox Copy Shop
(Baltic Campus)
Offers a range of services including
black and white and colour
copying, assignment binding and
encapsulation.
A full range of services and prices
are available by emailing
xerox@gateshead.ac.uk
Not based at Baltic? No worries.
Students from other campuses can
still access all services by emailing
xerox@gateshead.ac.uk. The team will
guide you through the next steps.
Opening hours are normally:
(Term time)
● Monday - Thursday, 8.30am - 5pm
● Friday, 8.30am - 4.30pm
(Non term time)
● Monday - Friday, 8.30am - 4.30pm
These times may vary depending on
demand.
Quiet Spaces and Multi Faith
Room (Baltic Campus)
Whether you’re feeling
overwhelmed, need a break from
the buzz, or just want a quiet spot to
reflect, the Quiet Room is available
for you to use and is located on the
second floor in the Library.
We’ve also got a dedicated multi
faith room on the second floor - a
peaceful space open to everyone,
whatever your beliefs or background.
Not based at Baltic Campus? Not
a problem, have a chat with your
campus reception staff and they’ll
find you a quiet space for you to use.
Cashpoint (Baltic Campus)
Located on the ground floor at Baltic
Campus.
19

Travel Information
For information on how to get to all
4 of our campuses click here.
Public Transport
Coming to college on public transport,
check out these websites to
plan your route:
● www.nexus.org.uk
● www.gonortheast.co.uk
● www.stagecoachbus.com
● www.networkonetickets.co.uk
● www.arrivabus.co.uk
For students with disabilities or
learning difficulties (16–24 years
old) contact your Local Authority
or visit www.nexus.org.uk for details
about the TaxiCard scheme and
concessionary travel for the most up
to date travel information which can
help you save time and money.
Car parking
Bringing your car to college? There’s
free parking available at all 4 of our
campuses.
parking rules - ignoring them could
lead to a parking charge.
If you’re parking off-site, be
respectful of local residents and
avoid restricted areas. Traffic
wardens do patrol nearby streets.
Parking at Baltic Campus, Skills
Academy for Construction and
Skills Academy for Automotive and
Engineering? Then you’ll need a
virtual parking pass. You can pick
up a form from Student Services or
Campus Receptions to apply. Once
it’s processed, you’ll get an email
confirmation.
Travelling in by car with your friends?
Then make sure you apply for one of
our car sharing passes instead.
Lost something?
Contact your campus reception to
see if it’s been handed in. All students
are responsible for their own
personal items, keep them with you
at all times. Call 0191 490 0300.
Spaces are available for staff and
students on a first come, first served
basis. All car parks are well-lit and
monitored by CCTV and site services
to help keep things safe.
Vehicles are left at your own risk, so
please follow all posted signs and
20

YOUR
STUDENT
SERVICES.
The Student Services team
is here to support you during
your time in college.
They can help with:
● Advice on our admissions
process
● Information on college courses
and where they can take you
● Guidance on college services
like learning support, the library,
careers advice, wellbeing and
welfare support and more
● Support with course payments
and what financial help is
available
● Help completing your application
and enrolment forms
● Friendly, free and impartial
careers advice
● Learning support and how to
access it
● Welfare and Wellbeing.
No appointments needed. Just pop
to your campus reception and ask
for help.
21

Learning Support
If you’ve let us know about a learning
difficulty, disability or support need
on your Learning Agreement, you’ll
be asked to complete a Referral
Form. Our Learning Support Team
will then get in touch to chat about
the help you might need. If you’ve got
an EHCP, we’ll contact you directly.
We’ve got loads of experience
helping students with different needs
and we’re here to make sure college
feels accessible and supportive. Get
in touch with our Learning Support
Team by calling 0191 490 2253,
emailing learner.support@gateshead.
ac.uk or pop along to your campus
reception.
Support with Specific Learning
Difficulties
If you think you might have dyslexia,
ADHD, Asperger’s or any other
learning difficulty, you’re not alone -
and support is available. Our Specific
Learning Difficulties Coordinator can
help you understand your needs,
offer screening for dyslexia and
arrange exam access if needed. You
can also get personalised support
and assistive tools to help with your
studies plus there’s a quiet space you
can use if you’ve got a neurological
condition.
Wellbeing Support That Works
for You
Our Welfare and Wellbeing Team
offer one-to-one guidance if you’re
struggling. They’ll work with you to
find practical solutions and connect
you with specialist help if needed.
Whatever’s going on, they’re here
to listen, support and help you move
forward.
If you’d like to speak with one of the
team either email
welfare@gateshead.ac.uk or drop into:
● Student Services at Baltic
Campus
● Room 1.39 at Academy for Sport
● Room 1.1 at Skills Academy for
Automotive & Engineering
● Room G6 at our Skills Academy
for Construction
If you are interested in joining the
Wellbeing support group, please
email welfare@gateshead.ac.uk
If you are in a crisis situation call
999 or the Samaritans on 116 123
or text SHOUT to 85258.
Get in touch with the Specific
Learning Difficulties Coordinator by
emailing spld@gateshead.ac.uk
22

Careers Guidance
Not sure what to do next?
Whether you’re thinking about uni,
apprenticeships, training or a job, our
Careers Guidance Service is here to
support you. You can get help with
career ideas, planning your next
move, improving your CV and getting
ready for interviews.
Our Careers Advisers are friendly,
qualified and up to date with what
employers and universities are
looking for.
To book an appointment, just head to
our online system: OnTrack Careers,
call us on 0191 490 2216, or email
career.guidance@gateshead.ac.uk.
Our Careers Advisers are here to
guide you through every step of your
UCAS application from writing your
personal statement, submitting your
form and understanding the process.
Let your teacher know you’re
applying so they can write your
academic reference—make sure to
share your personal statement with
them.
If you’ve missed a deadline or need
support, call 0191 490 2216 or email
career.guidance@gateshead.ac.uk.
UCAS (University & Colleges
Admissions Service)
Planning to go to university? Then
you’ll have to apply through UCAS
and here’s the deadlines to make a
note of:
● The official UCAS deadline is
January 2026, but the college’s
internal deadline is earlier:
Friday 12 December 2025 so
that’s when you need to have
everything sorted.
● Wanting to go to Oxford,
Cambridge, or Medicine,
Dentistry or Veterinary Science?
Then your deadline is 15 October
2025.
23

Financial Support
If money concerns are worrying you,
then there’s financial support to help
you. Funding is available from the
Government and is means tested this
means your personal circumstances
will be considered. You must be
enrolled and attending your course
before any funds are awarded, but
you can still submit your application
early and receive a conditional offer
based on attendance.
Here’s what you might be eligible for:
● Students aged 19+ may qualify
for the Discretionary Learner
Support Fund or the Advanced
Learner Loan Bursary Fund,
which can help with travel,
course costs and childcare.
Childcare help is also available:
● If you’re under 20, the Care to
Learn scheme can help with
registered childcare costs. It’s not
means tested.
● If you’re 20 or older and don’t
have a partner who can care
for your children, you might be
eligible for childcare support.
You’ll need to find a childcare
provider first and any fees before
funding is approved are your
responsibility.
For full guidelines and applications,
visit www.gateshead.ac.uk/support.
You can also speak to the Support
Funds Team in Student Services at
Baltic Campus, call 0191 490 4627 or
email support.funds@gateshead.ac.uk.
Higher Education Finance
Support
Progressing to higher education
and need help with funding or
have questions about the Higher
Education Hardship Fund? Then
contact the Support Funds Team
they’re based in Student Services
at Baltic Campus or you can call
0191 490 2341, or email
he.admissions@gateshead.ac.uk.
Support for Students in Care
or Care Leavers
Are you in care or a care leaver?
Then there’s extra support available
for both finances and wellbeing.
24

25

YOUR
SAFETY.
At Gateshead College, your
safety and wellbeing are our top
priorities. This section explains
how we work together to keep
our college community safe
— from tackling bullying and
harassment to promoting online
safety, safeguarding and essential
health and safety procedures. This
includes knowing what to do in an
emergency, how to report concerns
and where to go for help.
Safeguarding: Everyone’s
Responsibility
Looking out for one another is part
of college life. We all have a role to
play in keeping everyone safe and
supported.
If you’re ever worried about
someone, or if you need help
yourself, please talk to a member of
staff. They will handle the situation
with care, following our college’s
safeguarding procedures.
You can also get in touch with our
Safeguarding Team by emailing
safeguarding.team@gateshead.ac.uk
or by clicking the Safeguarding
Concern button on the home page
of Learner Portal:
Got a concern when college isn’t open?
If you live in Gateshead you can call
Gateshead Council (in confidence)
on 0191 477 0844.
Alternatively if you live somewhere
else, here’s the phone numbers for
you to call, depending on where you
live
● Newcastle 0191 278 7878
● South Tyneside 0191 427 7000
(out of hours) 0191 455 6111
● North Tyneside 0191 643 2777
● Northumberland 0345 600 6400
● County Durham 0191 383 5102
26

Bullying and Harassment
At Gateshead College everyone
deserves to feel safe, respected and
included. If someone’s behaviour
is making you feel hurt, scared, or
uncomfortable, it’s important to
speak up.
Bullying is repeated behaviour that
causes harm, whether physical or
emotional. It can happen in person
or online and often targets people
because of things like race, religion,
gender, or sexuality. Examples
include:
● Physical harm
● Teasing or name-calling
● Threats
● Cyberbullying (through social
media, messaging apps, or
email)
Harassment is any unwanted
behaviour that makes you feel
intimidated, humiliated, or excluded.
It can be:
● Physical – unwanted contact or
aggressive actions
● Verbal – offensive jokes,
comments, or gossip
● Non-verbal – exclusion, offensive
images, or graffiti
● Bullying – repeated, hurtful
behaviour
● Sexual - unwanted sexual
behaviour
If you’re experiencing or witnessing
bullying or harassment, please talk
to a member of staff. This might be
your teacher, learning facilitator,
a member of the wellbeing team
or anyone you feel comfortable
speaking too. We are trained and
here to help and listen, see the
contact details at the end of this
section.
27

Sexual Violence, Harassment
& Sextortion
We are committed to providing a
safe, respectful environment for all
students and staff- free from sexual
violence, harassment and abuse.
What is Sexual Violence and
Harassment?
Sexual violence includes any sexual
offence under the Sexual Offences
Act 2003. Harassment is any
unwanted sexual behaviour, which
can happen in person or online and
may include:
● Unwanted touching or brushing
past someone
● Sexual jokes, comments, or
name-calling
● Sharing or pressuring others to
share nude images (a criminal
offence if under 18)
● Online sexual bullying or threats
● Upskirting (a criminal offence)
● Unwanted messages or explicit
content
These behaviours are never
acceptable - whether between
peers or otherwise.
We take all reports seriously and act
through our disciplinary procedures
and external support services. Our
whole-college approach aims to:
● Make clear what behaviour is
and isn’t acceptable
● Encourage respectful conduct
from everyone
● Ensure students feel safe and
supported to speak up
If you’ve experienced sexual
harassment or violence - past or
present - speak to any staff member
or a Designated Safeguarding Lead
(DSL). We’ll listen, support you and
help you access free advice.
Contact, Bev Blackstone,
Safeguarding, Welfare & Wellbeing
Manager by emailing
safeguarding.team@gateshead.ac.uk
You can also report a concern by
clicking the It’s Not Banter button on
the home page of Learner Portal:
28

You can read our disciplinary process
and bully and harassment policies:
Disciplinary Procedures
Student Harassment/Sexual
Harassment and Bullying Procedure
Notice Something? Speak Up
If you see anything that feels off or
concerning, talk to a staff member.
For concerns outside college, contact
the Anti-Terrorism Hotline:
0800 789 321
Prevent Duty – Working together
to defeat terrorism
At Gateshead College, we’re
committed to protecting students
from radicalisation and extremism.
We proudly support the Government’s
Prevent Duty—a national initiative that
helps reduce the risk of people being
drawn into terrorism or extremist
views.
What Is Prevent?
Prevent is about safeguarding,
spotting risks early and protecting
individuals from harm. It aims to
keep communities safe and promote
respectful dialogue, not shut it down.
We work closely with students, staff,
visitors and external partners to make
our college a place where extremist
views have no place and every voice
matters. We believe in creating an
environment where open, respectful
conversations can happen—even
about controversial issues.
29

Student ID Badges and Campus
security
You’ll receive your badge at the start
of your course and it’s essential that
you carry it at all times while on
campus. Staff may ask to see it and
it also comes in handy for things like
renewing travel cards.
Visitor Sign-In & CCTV
All visitors must sign in at reception.
CCTV is in place across campuses to
support safety and security.
We’re proud of the welcoming
atmosphere here at Gateshead
College—and we all have a role to
play in maintaining it.
Internet safety
Staying safe online is essential. Here
are some key tips to help protect
your privacy and wellbeing:
● Keep details like your address,
phone number, place of study,
and family situation private.
● Only share photos and videos
with people you trust, and be
mindful of where and how they’re
stored.
● Dont believe everything you read
online and some individuals may
misrepresent themselves.
● We strongly advise against
meeting online contacts in
person.
● Use mobile devices responsibly
and with consideration for others.
● Be respectful when sending
messages, sharing images,
or making calls—your digital
footprint matters.
Keeping safe – college contacts
If you have any concern about
your safety or the safety of others,
including the reporting of bullying
or anything you see which causes
you concern, please contact the
Safeguarding Team by emailing
safeguarding.team@gateshead.
ac.uk or by contacting the
Safeguarding, Welfare & Wellbeing
Manager at bev.blackstone@
gateshead.ac.uk
or by calling 0191 4902450.
30

Health & Safety
Your safety is our priority. Please act
responsibly and consider how your
actions affect others.
General Safety
● Don’t misuse or tamper with
college equipment.
● Report accidents, hazards, or
damage to a staff member or
the Health & Safety Team via
Reception or call 0191 490 2230.
Fire Safety
● Know your nearest fire exits and
assembly points (posted in every
room).
If you discover a fire:
● Sound the alarm using the
nearest break glass point.
● Evacuate immediately—don’t use
lifts, don’t collect belongings and
don’t fight the fire.
● Go to the assembly point and
wait for instructions.
Assembly Points
● Baltic Campus – Multi-Storey Car
Park
● Skills Academy for Automotive &
Engineering – Rear footpath
● Skills Academy for Construction –
Car Park
● Academy for Sport – Car Park
Evacuation Support
If you need help evacuating (e.g. due
to injury or disability), inform your
teacher so a Personal Emergency
Evacuation Plan (PEEP) can be
arranged. If unsure, go to the nearest
refuge point (on stair landings) and
use the intercom to call for help.
First Aid
Trained first aiders are available on
every site:
● Baltic Campus
0191 490 2324 / Main Reception
● Academy for Sport
0191 490 2447 / College Office
● Skills Academy for Construction
0191 490 4617 / Reception
● Skills Academy for Automotive
& Engineering
0191 490 2430 / Main Reception
Lockdown Procedures
You’ll be trained on lockdown
procedures during induction.
Smoking & Vaping
Gateshead College is a no smoking
site. Smoking/vaping is only allowed
in designated shelters at:
● Baltic Campus
● Skills Academy for Construction
● Skills Academy for Automotive &
Engineering
No smoking or vaping is allowed at
the Academy for Sport.
31

GET
INVOLVED.
GREEN
GATESHEAD.
Green Gateshead is our promise
to do everything we can to
protect our people and planet.
Sustainability isn’t just about the
environment it’s about creating a
fairer, better future for everyone.
We’re leading by example and
working hard to learn more,
to reduce our impact on the
environment, promote positive action
throughout our college and give you
the skills you need to thrive in your
future career.
The Bike Shed
The Bike Shed gives you the chance
to get your bike’s health-checked,
increase your confidence riding,
get out and about and make new
friends. We also focus on promoting
financial health and the social
benefits of cycling as active travel.
Through the Bike Shed staff and
students have fixed up old bikes,
saving them from landfill and they’ve
been donated to those who need
one.
To get involved or find out more
about what The Bike Shed has to
offer just email
greengateshead@gateshead.ac.uk
32

Freepop
Our one stop shop of pre-loved
clothes and shoes. Staff and students
take what they need for free.
Need an outfit for an interview?
Trainers for the gym? Something for
fancy dress? Just pop in. We even
stock essentials like deodorant, soap
and condoms because looking after
yourself matters too. But Freepop
isn’t just about free clothes it’s about
flipping the script on fashion. Thrift it.
Upcycle it. Redesign it. Rethink how
you shop. Fashion doesn’t have to
cost the earth, so come find your
new style and get creative.
Small steps…
Our students ask where to start
with living more sustainably; so we
created A Little Book of Tiny Tweaks.
Reduce, reuse, recycle
We are constantly trying to reduce
our impact but we need your
support. Our bins mean we split
general waste from recyclables like
paper, plastic, card, cans and food.
To get involved or ask questions
about these projects just email
greengateshead@gateshead.ac.uk
33

STUDENT
VOICE.
Make the Most of College Life
We want you to get the most out of
your time at college and there are
loads of ways to get involved and
make your voice heard. By sharing
your views, thoughts and opinions
you’ll help shape a better experience
for all students to make college the
best it can be for everyone.
Student Governor
As a Student Governor, you’ll
represent your peers and ensure
student voices are heard at the
highest level. Elected by fellow
students, you’ll sit on the Board of
Governors and help shape key
decisions and influence positive
change across the college.
It’s a great chance to learn how
the college is run, work alongside
senior leaders and build skills in
communication, confidence and
teamwork.
IM:PACT
Want to do something real for the
planet and your community?
Join our crew and be the difference
for a more sustainable future.
What’s in it for you?
● Lead real projects tackling
climate and social issues
● Build leadership, teamwork, and
critical thinking skills
● Get hands-on with sustainability
— from eco-events to creative
campaigns
● Raise your voice and drive
change
● Meet like-minded people
● Boost your CV
If you’re interested in joining or
want to find out more email
greengateshead@gateshead.ac.uk
If you are interested in becoming a
Student Governer, watch out for an
email when applications open.
34

YOUR
FEEDBACK
MATTERS.
We’re always keen to hear from
you - whether it’s a compliment,
a concern, or an idea to help us
do better.
● Call us on 0191 490 0300
● Or email feedback@gateshead.ac.uk
If you’re studying one of our higher
education programmes, please
follow the college’s complaints
procedure.
If you’ve followed that procedure and
are still unhappy with the outcome,
you can refer your complaint to
the Office of the Independent
Adjudicator for Higher Education
at www.oiahe.org.uk.
35

WE LIKE
TO BE
SOCIAL.
Follow us on social media to stay up
to date with events, competitions,
news and find out what our
students are getting up to.
@gatesheadcollege
@gatesheadcollege
@gatesheadcollege
36

37

KEY
CONTACTS.
If someone needs to contact
you in an emergency they need
to call 0191 490 0300. They
will need to know the full title
of your course, the year (1st
or 2nd) and the name of your
teacher. Leave this information
on a postcard in your house.
General contacts
0191 490 0300
start@gateshead.ac.uk
General course information
0191 490 2246
Campus
Baltic Campus
Reception 0191 490 2224
Academy for Sport,
Gateshead International Stadium
Reception 0191 490 2346
Student Services 0191 490 2412
Skills Academy for Automotive
& Engineering
Reception 0191 490 2430
Skills Academy for Construction
Reception 0191 490 4617
Student Services 0191 490 2204
Apprenticeships
The Apprenticeship Recruitment
Team
0191 490 2418
apprenticeships@gateshead.ac.uk
38

Support Services
Examination Office
0191 490 2233/2232
Learning Support Service
0191 490 2253
learner.support@gateshead.ac.uk
Careers Guidance
0191 490 2216
career.guidance@gateshead.ac.uk
Funding Enquiries
0191 490 4627
support.funds@gateshead.ac.uk
Absence Reporting
0191 490 2323/2340
Text: 07950 080 960
attendance@gateshead.ac.uk
Wellbeing support contact
wellbeing@gateshead.ac.uk for an
appointment
IT Support
0191 490 2265
servicedesk@gateshead.ac.uk
External Support Services
Childline
0800 1111
www.childline.org.uk
NSPCC
0808 800 5000
www.nspcc.org.uk
Action Fraud Police
0300 123 2040
www.actionfraud.police.uk
Shelter (for support with housing)
0808 800 4444 (National)
0344 515 1601 (Local)
www.shelter.org.uk
Samaritans
08457 90 90 90
www.samaritans.org
Talk To Frank
0800 77 66 00 Text: 82111
www.talktofrank.com
Streetwise (free counselling service)
0191 230 5400
www.streetwisenorth.org.uk
39

@GATESHEADCOLLEGE
WWW.
GATESHEAD.
AC.UK