KANDALA TRAVEL UK & EUROPE BROCHURE

CEO’S MESSAGE

Travelling is an educational, inspiring and just plain fun!

Specially Travelling to Europe is an unforgettable experience. Being there is like a

dream come true for you as well as the entire family. Every year millions of

tourists from around the World visit this powerhouse destination, to witness a

wealth of living history, culture, undeniably gorgeous continent on the planet,

darn tasty European dishes, nightlife, and charming as well as loving people to

celebrate being there with you.

It is my pleasure to welcome you to Kandala Travel. We are committed to

providing unparalleled service to our customers. The Secret of our success is

"Keeping our heart, mind, and soul into every of our smallest acts" while serving

you - the Customer.

Pramod Kumar Kandala

M.B.A. , AMBE

Our Mission

At Kandala Travel, our mission is to provide exceptional travel experiences that connect people to the world in

meaningful ways. We are dedicated to offering personalized travel solutions, from seamless flight bookings to unique

holiday packages and visa services. Our goal is to create unforgettable journeys that exceed expectations while

maintaining the highest level of customer service, reliability, and trust. With a passion for travel and a commitment to

excellence, we strive to make every adventure unforgettable, ensuring our customers feel valued and supported at

every step of their journey.

Our Vision

To be the leading travel agency, known for transforming travel dreams into reality, we envision a world where every

traveler, whether for leisure or business, experiences seamless, personalized journeys. Through innovation, integrity,

and a deep passion for travel, we at Kandala Travel aspires to inspire and empower people to explore new destinations

and create lifelong memories, while building long-lasting relationships with our clients, partners, and communities.

Company Description

Kandala Travel is a dynamic and customer-focused travel agency that specializes in offering a wide range of travel

services, including flight bookings, visa assistance, and tailor-made holiday packages. With a deep commitment to

delivering exceptional service, we provide our clients with seamless and memorable travel experiences, whether for

leisure, business, or group tours.

We believe in personalized service and work closely with our customers to understand their unique preferences,

ensuring every journey is customized to their needs. Our dedicated team of experts is passionate about travel and has

extensive knowledge of global destinations, making us a trusted partner for all your travel needs.

At Kandala Travel, we take pride in our commitment to reliability, quality, and customer satisfaction. We strive to

make travel not just a service but a life-enriching experience. Whether it's a dream vacation, a business trip, or a

special occasion, Kandala Travel is here to help you explore the world with confidence.

Why Choose Us

EXPERTLY CURATED ITINERARIES

Every tour is thoughtfully crafted to

offer the perfect blend of sightseeing,

adventure, and leisure.

EXCEPTIONAL CUSTOMER SERVICE

Our dedicated support team is

available to assist you at all times

during your journey.

EXPERIENCED TEAM

Our team of travel experts ensures

you have a hassle-free and memorable

experience from start to finish.

COMFORT & CONVENIENCE

From premium accommodations to

comfortable transport options, we

prioritise your comfort at every step.

AFFORDABLE LUXURY

We offer high-quality travel

experiences at competitive prices

without compromising on service.

18 YEARS OF EXCELLENCE

With over 18 years of expertise,

we’ve built a reputation as one of the

fastest-growing names in the travel

industry. Our unwavering commitment

ensures every journey is seamless,

stylish, and unforgettable for our

travelers.

HAND PICKED HOTELS

Enjoy stays in handpicked four-star

hotels that blend comfort with local

charm. Our signature en-suite rooms

combine elegance with authentic

regional experiences, ensuring every

visit is memorable.

GLOBAL DESTINATIONS

Explore a wide range of domestic

and international tours, covering

India, Europe, UK, Asia, Americas

and beyond.

VISAS

Our visa team assists with UK,

Schengen, USA, Turkey, China, and

many global destinations. We handle

the process on your behalf whenever

possible, though consulate visits may

still be needed. Our team will gladly

guide you and address any questions.

EXPLORE LOCH LOMOND

ON BOARD WITH US

Set sail on a breathtaking cruise across Loch Lomond, Scotland’s largest Loch.

Marvel at the majestic Ben Lomond, glide past picturesque islands and soak in

the tranquility of nature whilst enjoying our live commentary from our skippers.

www.cruiselochlomond.co.uk

Let Mount Titlis energize your day with an enthralling fun-filled snow

experience and breathtaking memories of a lifetime.

titlis.ch

Jungfraujoch

TOP OF EUROPE

The Jungfraujoch – Top of Europe is the highest railway station in Europe, a UNESCO World

Heritage Site and the highlight of any visit to Switzerland. Experience a world of ice and snow

365 days a year. Discover the Sphinx Terrace, the Ice Palace, the Snow Fun Park and experience

the Swiss Alps to the fullest!

HIGHLIGHT NO. 1

IN SWITZERLAND

10 20 9

Eiger Express

Jungfrau Railway

Ice Palace

Glacier Plateau

Sphinx Terrace

jungfrau.ch/jungfraujoch

UK DAY TRIPS

Bournemouth & Durdle Door

Itinerary: Day trip in England

Departure From Adult Child Infant

London £ 40 £ 40 £ 40

PRICE INCLUDES

Seat in a minivan / minibus / coach.

Tour Code: BDD26n0dL

Depart from London for a scenic trip to South West England, starting with

the breathtaking Jurassic Coast. Visit Lulworth Cove and the famous

Durdle Door, a natural limestone arch and one of the UK’s most iconic

coastal landmarks. Walk down the cliff path to the beach, enjoy free time,

and take in the stunning rock formations and views along this UNESCO

World Heritage coastline.Continue to Bournemouth, Dorset’s largest and

most popular seaside resort, known for its golden beaches, pleasant

climate, and lively promenade. Enjoy leisure time to relax by the shore,

explore the town, or simply take in the refreshing coastal atmosphere

before returning to London.

Arrival Time at Durdle Door / Lulworth Cove: 11 AM (approx.)

Estimated Time of Departure From Bournemouth Beach: 16:30

MONTH 2026 DEPARTURE DATES

March 28, 29

April 03, 04, 05, 06, 11, 12, 18, 19, 25, 26

May 02, 03, 04, 09, 10, 16, 17, 23, 24, 25, 30, 31

June 06, 07, 13, 14, 20, 21, 27, 28

July 04, 05, 11, 12, 18, 19, 25, 26

August 01, 02, 08, 09, 15, 16, 22, 23, 29, 30, 31

September 05, 06, 12, 13, 19, 20, 26, 27

October 03, 04, 10, 11, 17, 18, 24, 25, 31

PICK-UP POINTS

Hounslow West Tube Station

Wembley

Ilford

Eastham

Isle of Wight


Arrival Time at Isle of Wight: 11 AM (approx.)

Estimated Time of Departure From Isle of Wight: 17:15


London £ 55 £ 55 £ 55

PRICE INCLUDES

Tour Code: IOW26n0dL

Meet your Tour Manager/Driver and travel to Southampton to board the

ferry for a relaxed one-hour crossing. On arrival, visit The Needles and

Alum Bay, famous for their dramatic coastal views. Enjoy optional

activities such as the scenic boat trip, chairlift, 4D cinema, and the Alum

Bay Glass studio. Continue to Isle of Wight Pearl, known for the UK’s

largest collection of pearl jewellery. End the day with free time at

Sandown or Shanklin Beach, perfect for soaking in the island’s beautiful

coastline. Note: Entry tickets are not included.


March 28, 29

April 03, 04, 05, 06, 11, 12, 18, 19, 25, 26

May 02, 03, 04, 09, 10, 16, 17, 23, 24, 25, 30, 31

June 06, 07, 13, 14, 20, 21, 27, 28

July 04, 05, 11, 12, 18, 19, 25, 26

August 01, 02, 08, 09, 15, 16, 22, 23, 29, 30, 31

September 05, 06, 12, 13, 19, 20, 26, 27

October 03, 04, 10, 11, 17, 18, 24, 25, 31

PICK-UP POINTS


Ferry ticket is included


Wembley

Ilford

Eastham

Cotswold and Oxford


Begin your day with a scenic drive from London into the charming

Cotswolds. Visit Bibury, famous for its photo-perfect Arlington Row

cottages and peaceful riverside setting—ideal for relaxed walks or a stop

at the Trout Farm café. Continue to Bourton-on-the-Water, the “Venice of

the Cotswolds,” where you can explore its pretty bridges, the Model

Village, Motoring Museum, or enjoy lunch at one of its cosy cafés. In the

afternoon, head to Oxford, the historic “City of Dreaming Spires,” with

free time to explore its iconic colleges and medieval streets. After a

memorable day of countryside charm and academic heritage, return to

London.

Arrival Time at Isle of Cotswold: 11 AM (approx.)

Estimated Time of Departure From Cotswold: 17:15


London £ 40 £ 40 £ 40

PRICE INCLUDES


Tour Code: CWO26n0dL


March 28, 29

April 03, 04, 05, 06, 11, 12, 18, 19, 25, 26

May 02, 03, 04, 09, 10, 16, 17, 23, 24, 25, 30, 31

June 06, 07, 13, 14, 20, 21, 27, 28

July 04, 05, 11, 12, 18, 19, 25, 26

August 01, 02, 08, 09, 15, 16, 22, 23, 29, 30, 31

September 05, 06, 12, 13, 19, 20, 26, 27

October 03, 04, 10, 11, 17, 18, 24, 25, 31

PICK-UP POINTS


Wembley

Ilford

Eastham

Windsor Castle, Bath

& Stonehenge


Begin your day trip from London with a visit to Windsor, home to the

majestic Windsor Castle. While entrance is not included, you’ll have time

to explore the charming royal town and learn about its rich history.

Next, travel to Stonehenge and get up close to the iconic prehistoric

Stone Circle, a landmark filled with mystery and wonder. In the afternoon,

continue to Bath, England’s first UNESCO World Heritage city, where

you’ll visit the famed Roman Baths and discover their ancient engineering

and cultural significance. End your day returning to London with

unforgettable memories of England’s royal heritage, ancient wonders,

and timeless architecture.

Arrival Time at Windsor: 09:30 AM (approx.)

Estimated Time of Departure From Bath: 16:30


London £ 65 £ 65 £ 65

PRICE INCLUDES


Tour Code: WBS26n0dL


March 28, 29

April 03, 04, 05, 06, 11, 12, 18, 19, 25, 26

May 02, 03, 04, 09, 10, 16, 17, 23, 24, 25, 30, 31

June 06, 07, 13, 14, 20, 21, 27, 28

July 04, 05, 11, 12, 18, 19, 25, 26

August 01, 02, 08, 09, 15, 16, 22, 23, 29, 30, 31

September 05, 06, 12, 13, 19, 20, 26, 27

October 03, 04, 10, 11, 17, 18, 24, 25, 31

PICK-UP POINTS


Wembley

Ilford

Eastham

Call us: +44 208 432 6910

Call us: +44 141 332 7766 www.kandalatravel.com

001 614

Your Hotel in ‘Europe Explorer’

2 nights at Hilton London Heathrow Airport Terminal 5 or Renaissance London

Heathrow Hotelor Holiday Inn London or Novotel Wembley or similar in

London.

2 nights at Novotel Paris Roissy CDG Convention or Best Western CDG or Paris

Marriott Charles de Gaulle Airport Hotelor Residhome CDG or similar in Paris.

1 night at Radisson Blu or Sheraton Brussels or Penta Hotel or similar in

Brussels

1 night at Golden Tulip Zoetermeer The Hague or Novotel Den Haag World

Forum or similar in the Netherlands.

1 night at Hotel NH Weinheim or Movenpick Oberursel or similar in Germany.

3 nights at Holiday Inn Express or Hotel Movenpick Regensdorf or Hotel

Terrace or DORMERO Hotel Zürich Airport or similar in Central Switzerland.

1 night at Hilton Innsbruck or Alphotel Innsbruck or Austria Trend Hotel

Congress Innsbruck or similar

1 night at Hilton Venice or Best Western Hotel Airvenice or Hotel SB or similar

at Venice/Padova.

1 night at AC Arezzo Hotel or Starhotels Vespucci or West Florence or Art

Museo or similar at Florence/Tuscany.

1 night at Hilton Roma Airport or Hotel Holiday Inn Pisana or Mercure Roma

West or Roma Aurelia Antica or similar at Rome

Boarding

from

Adult in twin

Sharing

Child with

Bed

Child without

Bed

Infant

London £ 2645 £1995 £ 1595 £ 845

Prices are based on 2 or 3 people sharing a room (maximum 3 per room).

Child (2–11 yrs) must share a room with 2/3 adults.

In a triple, a rollaway/sofa bed may be provided.

In a double, no extra bed is provided for the child.

Infant (under 2 yrs) shares the existing bed with adults.

Single supplement: GBP 795 per person.

Peak season supplement may apply please check with our Sales Team.

Price Includes

Accommodation in the mentioned hotels or similar, with breakfast included.

Deluxe AC coach transfers for the entire tour.

Indian lunch and Indian dinner. All Indian meals will have options for vegetarian,

non-vegetarian, Jain, and halal preferences.

Attractions/entrance tickets as per the itinerary.

Suggested Excursion Price in EURO

Name of Suggested Excursions Adult Child

Visit to Jungfraujoch with lunch and Interlaken € 140 € 102

Reservation and payment for the suggested excursion can be made upon arrival on

the 1st day of your tour with the tour manager in EURO only. Suggested excursions

will be operated subject to a minimum of 20 passengers.

Early Bird Offer Adult Child Infant

Book 6 weeks prior to departure £20 £15 £10


Additional Group Discounts

Groups of 10 or more get an additional discount of £10 OFF per Adult and

per Child

Visa Requirements

Non-British citizens must obtain a

multiple-entry Schengen Visa. Visa

fees are not included in the tour

price. Applications must be

processed through Kandala Travel

Limited, subject to appointment

availability. Some consulates may

require a personal interview, which

must be attended at your own cost.

MONTH

2026 DEPARTURE

DATES

Mar 26, 29

April 02, 05, 09, 12, 15, 17, 19, 23, 26, 30

May 03, 07, 10, 14, 17, 21, 24, 28, 31

June 04, 07, 11, 14, 18, 21, 25, 28

July 02, 05, 09, 12, 16, 19, 23, 26, 30

August 02, 06, 09, 13, 16, 20, 23, 27, 30

September 03, 06, 10, 13, 17, 20, 24, 27

October 01, 04, 08, 11, 15, 18, 22, 25, 29

Service Tax as applicable to be paid extra on the total Tour Price. Surcharges may applicable during Peak and Event Periods.

Call us: +44 208 432 6910

Call us: +44 141 332 7766 www.kandalatravel.com 22 756

Boarding

from

Adult in twin

Sharing

Child with

Bed

Child without

Bed

Infant



London £ 2045 £ 1495 £ 1195 £ 645








Price Includes










Visa Requirements












per Child

MONTH

2026 DEPARTURE

DATES

Mar 26, 29

April 02, 05, 09, 12, 15, 17, 19, 23, 26, 30

May 03, 07, 10, 14, 17, 21, 24, 28, 31

June 04, 07, 11, 14, 18, 21, 25, 28

July 02, 05, 09, 12, 16, 19, 23, 26, 30

August 02, 06, 09, 13, 16, 20, 23, 27, 30

September 03, 06, 10, 13, 17, 20, 24, 27

October 01, 04, 08, 11, 15, 18, 22, 25, 29




Call us: +44 208 432 6910

Call us: +44 141 332 7766 www.kandalatravel.com 624

Boarding

from

Adult in twin

Sharing

Child with

Bed

Child without

Bed

Infant

Paris £ 2245 £ 1795 £ 1395 £ 645








Price Includes

















per Child

Visa Requirements










MONTH

2026 DEPARTURE

DATES

Mar 28

April 04, 07, 11, 14, 17, 21, 25, 28

May 02, 05, 09, 12, 16, 19, 23, 26, 30

June 02, 06, 09, 13, 16, 20, 23, 27, 30

July 04, 07, 11, 14, 18, 21, 25, 28

August 01, 04, 08, 11, 15, 18, 22, 25, 29

September 01, 05, 08, 12, 15, 19, 22, 26, 29

October 03, 06, 10, 13, 17, 20, 24, 27, 31

Call us: +44 208 432 6910

Call us: +44 141 332 7766 www.kandalatravel.com 001 627

Boarding

from

Adult in twin

Sharing

Child with

Bed

Child without

Bed

Infant

Berlin £ 2545 £ 1995 £ 1595 £ 645








Price Includes











per Child

Visa Requirements










MONTH

2026 DEPARTURE

DATES

Mar 26, 29

April 02, 05, 09, 12, 15, 17, 19, 23, 26, 30

May 03, 07, 10, 14, 17, 21, 24, 28, 31

June 04, 07, 11, 14, 18, 21, 25, 28

July 02, 05, 09, 12, 16, 19, 23, 26, 30

August 02, 06, 09, 13, 16, 20, 23, 27, 30

September 03, 06, 10, 13, 17, 20, 24, 27

October 01, 04, 08, 11, 15, 18, 22, 25, 29

Call us: +44 208 432 6910


001 631

Boarding

from

Adult in twin

Sharing

Child with

Bed

Child without

Bed

Infant



London £ 1845 £ 1395 £ 1095 £ 645








Price Includes







Visa Requirements












per Child

MONTH

2026 DEPARTURE

DATES

Mar 26, 29

April 02, 05, 09, 12, 15, 17, 19, 23, 26, 30

May 03, 07, 10, 14, 17, 21, 24, 28, 31

June 04, 07, 11, 14, 18, 21, 25, 28

July 02, 05, 09, 12, 16, 19, 23, 26, 30

August 02, 06, 09, 13, 16, 20, 23, 27, 30

September 03, 06, 10, 13, 17, 20, 24, 27

October 01, 04, 08, 11, 15, 18, 22, 25, 29

Call us: +44 208 432 6910


001 633

Boarding

from

Adult in twin

Sharing

Child with

Bed

Child without

Bed

Infant



Madrid £ 1945 £ 1495 £ 1295 £ 545








Price Includes







Visa Requirements



per Child










MONTH

2026 DEPARTURE

DATES

Mar 26, 29

April 02, 05, 09, 12, 15, 17, 19, 23, 26, 30

May 03, 07, 10, 14, 17, 21, 24, 28, 31

June 04, 07, 11, 14, 18, 21, 25, 28

July 02, 05, 09, 12, 16, 19, 23, 26, 30

August 02, 06, 09, 13, 16, 20, 23, 27, 30

September 03, 06, 10, 13, 17, 20, 24, 27

October 01, 04, 08, 11, 15, 18, 22, 25, 29

Call us: +44 208 432 6910


001 36 6

Boarding

from

Adult in twin

Sharing

Child with

Bed

Child without

Bed

Infant



Reykjavik £ 2745 £ 2095 £ 1795 £ 845








Price Includes







Visa Requirements












per Child

MONTH

2026 DEPARTURE

DATES

Mar 29

April 17

May 02, 23

June 11, 25

July 02, 12, 16, 26, 30

August 06, 16, 20

September 17

October 15

Call us: +44 208 432 6910


001 638

TERMS & CONDITIONS

1. THE CONTRACT

1.1 Agreement to Terms and Booking Fee

By confirming a booking with Kandala Travel Limited and utilizing our services, you

acknowledge and accept our terms and conditions. A fixed, non-refundable booking fee

is required to secure your reservation.

These terms are governed by Scottish law and fall under the jurisdiction of Scottish

courts. However, you may elect to have the jurisdiction of England or Northern Ireland

apply if preferred.

1.2 Booking Definitions

Deposit: All deposits paid are strictly non-refundable.

Minors: Unaccompanied minors are not permitted. Children must be accompanied

by an adult over the age of 18 or a legal guardian. If a minor is traveling without a

parent but under the supervision of a legal guardian or family member, a child travel

consent letter is required.

Travel Agent Bookings: If booking through a travel agent, the agent will retain your

non-refundable deposit and any other payments until Kandala Travel Limited issues

a booking confirmation or invoice.

Payment Methods for Imminent Tours: For tours scheduled to commence within 14

days, payments must be made via card or cash. Bank transfers and cheques are not

accepted.

1.3 Contract Formation

A legally binding contract is established upon booking with Kandala Travel Limited or

utilizing any of our services.

1.4 Baggage Policy

Each passenger is entitled to one piece of luggage, with a maximum weight of 23 kg

and dimensions not exceeding 90 x 75 x 43 cm. Additional baggage may be

accommodated subject to available space and may incur extra charges.

1.5 Suppliers’ Terms and Conditions

Our service providers, including accommodation and transportation partners, have their

own terms and conditions. These govern your relationship with the provider and may

include limitations or exclusions of liability. Copies of these terms are available upon

request from our offices or directly from the supplier.

1.6 Seating Arrangements

Seat Allocation: We reserve the right to assign or modify seat allocations at any

time, including after boarding. Specific seat requests will not be accommodated.

Front Seats: Front seats may be available for purchase on selected tours but must

be booked in pairs and are subject to availability. Single passengers and children

are not eligible. If front seats are unavailable on a rescheduled tour, the

supplementary fee will be refunded, but no additional compensation will be

provided.

1.7 Group Bookings

To ensure you travel with specific individuals, all bookings must be consolidated under

a single booking reference and share the same pickup location.

1.8 Variation in Amenities

Facilities available on coaches, accommodations, and other services may vary among

participants, even within the same tour or hotel.

1.9 Child Car Seats

Children under 11 years of age or shorter than 135 cm must travel in a suitable child car

seat. It is the responsibility of the accompanying adult to provide an appropriate car

seat. Failure to do so may result in denied boarding in accordance with the laws of the

destination countries.

2. PAYMENT TERMS

2.1 Payment Schedule

Upon confirmation of your tour, the outstanding balance must be settled according to

the specified timeline. Payments must be fully cleared in our account by the due dates.

The initial deposit is calculated based on the total tour cost before applying any

discounts or promotional offers.

Holiday Type Deposit Balance Due

Coach Tours 25% of holiday cost 4 Weeks Prior

One Day Tours 100% of holiday cost At the Time of Booking

Flight Tours & FIT Tours 40% of holiday cost 6 Weeks Prior

2.2 Late Bookings

For bookings made after the balance due date has passed, the full holiday cost must be

paid immediately at the time of booking.

2.3 Online Booking Confirmation

Submitting a payment online does not guarantee your booking. Your reservation is

confirmed only upon issuance of a final booking confirmation. If we are unable to

secure your services due to unavailability, we will process a full refund, which may take

up to two weeks.

2.4 Room Allocation and Occupancy

Prices are based on two or three adults sharing a room, with a maximum occupancy of

three adults, excluding infants. We reserve the right to allocate rooms as necessary,

including the use of split rooms. Bed configurations for triple rooms are not guaranteed.

Single travellers will incur a single supplement fee.

2.5 Early Bird Offer Exclusions and Modifications

Early Bird Offers do not apply to infants (aged 0-23 months), whose fare covers only a seat

for coach holidays. Additionally, these offers do not apply to bookings that include flight

reductions and will be revoked if any modifications are made to the booking.

2.6 Balance Payment and Visa Processing

You are responsible for settling the remaining balance by the due date, irrespective of visa

processing status. Late payments will incur a £10 per person fee.

2.7 Promotional Offers

Early Bird and other web-exclusive promotions apply only to confirmed bookings with

deposit payments. Kandala Travel Limited reserves the right to withdraw or amend these

offers at any time.

2.8 Invoice and Document Accuracy

It is your responsibility to review your confirmation invoice and other booking documents

for accuracy. Any discrepancies must be reported immediately, as corrections may not be

possible at a later stage.

3. HOLIDAY PRICING

3.1 Pricing and Adjustments

Your holiday price is as stated on our website or in your booking invoice, subject to errors.

We reserve the right to adjust pricing at any time; however, these changes will not affect

confirmed bookings. Price adjustments may result from:

Transportation costs, including fluctuations in fuel prices.

Government-imposed taxes and fees such as landing or port charges.

Exchange rate variations impacting the package price.

Significant increases in accommodation, entry fees, flights, or meals.

3.2 Significant Price Increases

If the holiday price increases by more than 10%, you have the right to cancel your booking

and receive a full refund, provided you notify us within seven days of receiving the price

adjustment notification.

3.3 Applicability of Offers and Discounts

Early Bird and other discounts apply only when both the land and flight components of the

tour remain within the originally quoted price, without additional surcharges.

3.4 Cost Breakdown Policy

We are not obligated to provide a detailed breakdown of individual holiday costs.

3.5 Refund Policy for Cancelled or Restricted Excursions

In the event of excursion cancellations or restrictions due to unforeseen circumstances

(e.g., national holidays), we will refund the difference between the ticket price and our

contracted rate.

3.6 Dynamic Pricing Policy

Kandala Travel Limited operates under a dynamic pricing model, meaning tour prices may

vary based on service availability and additional services. Once confirmed, the price of

your booking is final and will not be adjusted to reflect past pricing.

4. BOOKING AMENDMENTS & CANCELLATIONS

For all our Coach Tours/Holidays and day tours, changes are processed with a written or

from email request from the registered id within the timelines mentioned as below:

Amendment / Change

for Coach Tours Only

Name Change

Tour Date Change

Tour Upgrade (From

shorter to longer

duration)

Tour Downgrade* (From

longer to shorter

duration)

More than 30

days prior to

departure

£15 per

person

£25 per

person

Between 29-

15 days prior

to departure

£25 per

person

£100 per

person

Between 14-8

days prior to

departure

£50 per person

Not allowed

Within 7 days

to the

departure

£100 per

person

Not allowed

Free Not allowed Not allowed Not allowed

£25 per

person*

Not allowed Not allowed Not allowed

*When downgrading a tour, the tour payment must be settled in full at the time of the

alteration, considering it as the final modification. Downgrades are restricted to a threeday

tour option only and are non-negotiable lower duration than this. This option is not

extended to tours spanning three days or fewer, UK coach holidays, or services from our

affiliate partners and suppliers.

4.1 One-Day Tours

Cancellation policies for One-Day Tours follow the guidelines outlined in Clause 5.1 for

Coach Tours. Name or date modifications can be made up to seven days before departure

upon written request, subject to a £15/$25 per person administrative fee.

4.2 Amendment Limitations

Each booking is allowed a maximum of two amendments. Each change incurs an

administrative fee and is subject to approval. Requests for more than two modifications

cannot be accommodated.

4.3 Passenger Substitutions

If you wish to substitute a passenger after confirmation, Kandala Travel Limited is not

responsible for sourcing a replacement for the departing traveller.

Call us: +44 208 432 6910


001 641

4.4 Reverting to Original Booking

Once changes have been made to a booking, reverting to the initial arrangement will still

be considered a modification, and no refunds, discounts, or compensations will be

provided.

4.5 Pickup and Drop-Off Adjustments

All passengers within a booking must adhere to the same pickup and drop-off locations.

Requests for changes can be made up to 10 days before departure (21 days for national

holidays) and are subject to approval. Requests within 10 days of departure may not be

accommodated, and if approved, a £15 per person administrative fee will apply. Pickup

and drop-off locations will be confirmed 24 hours prior to departure, subject to

availability.

4.6 Flight and FIT Tour Amendments

For Flight Tours and FIT Tours, any name or date changes made more than six weeks

before departure will incur a £100 per person fee. No changes are permitted within six

weeks of departure. Bookings where flight tickets have already been issued for visa

purposes cannot be modified.

4.7 Impact of Amendments on Discounts

Any amendments to a booking will nullify previously applied discounts, promotions, or

special offers. Certain travel arrangements, including Apex/No-frills airline tickets, may

not be modifiable, potentially resulting in a 100% cancellation charge.

5. CANCELLATIONS

5.1 Notification of Cancellation

If you or any member of your party wishes to cancel a booking, the lead passenger must

notify us or the travel agent in writing.

5.2 Cancellation Charges

Cancellation fees will apply as per the cancellation schedule (to be provided). Fees are

determined based on the timing of your cancellation request and apply in cases such

as:

Non-compliance with the payment schedule.

Visa rejections for destinations within the itinerary.

Personal circumstances preventing travel (e.g., medical issues, bereavement, jury

duty).

Cancellation Request

prior to departure

Coach Tours

Other Tours

30 Days 25% of total holiday cost 50% of total holiday cost

Between 29 - 15 Days 50% of total holiday cost 75% of total holiday cost

Between 14 - 8 Days 75% of total holiday cost 90% of total holiday cost

7 Days or less 100% of total holiday cost 100% of total holiday cost

Please note that the percentages in the cancellation charge table represent a portion of

the total holiday price, excluding any insurance premium or additional charges; these

may still require full payment (examples include but are not limited to visa charges,

courier fees, and postal charges).

5.3 Re-booking following a cancellation.

If you choose to cancel a holiday and then re-book, the terms stipulated in the

cancellation section of these booking conditions will be applied.

6. ONLINE BOOKINGS

6.1 Provisional Status

Online bookings remain provisional until Kandala Travel Limited issues a final

confirmation invoice. Payment at the time of booking does not guarantee confirmation.

6.2 Booking Review

We reserve the right to review and verify all online bookings before confirming services.

If any selections violate our policies, we may decline the booking and offer alternatives

or cancellation.

6.3 Payment Methods

All payments must be made in UK Sterling. Transactions using non-UK bank cards or

FOREX/Pre-paid cards may incur additional charges. Corporate card transactions will

be subject to a 4% surcharge.

6.4 Responsibility for Booking Accuracy

You are responsible for ensuring booking details are accurate before finalizing

payment. Post-confirmation changes will be subject to applicable cancellation or

amendment fees.

7. CHANGES TO YOUR HOLIDAY

7.1 Modifications by Kandala Travel Limited

We reserve the right to make necessary changes to your booking. If we cannot provide

a comparable alternative, you may opt for a full refund or accept an alternative

arrangement.

7.2 Minor Adjustments

Minor modifications such as changes in departure times, excursions, transport

methods, or short-term accommodation changes do not warrant compensation.

7.3 Significant Changes

In cases of major adjustments (e.g., departure time changes exceeding 12 hours,

airport changes), we will notify you and offer alternatives or a refund.

7.4 Cancellation Due to Major Changes

If you choose to cancel due to a significant change, we will refund all payments made to

us but will not be liable for additional costs incurred for third-party bookings.

7.5 Limitations on Compensation

We are not obligated to provide compensation for any changes, whether minor or

substantial, including but not limited to:

7.5 (a) The cancellation of tours resulting in additional costs for services booked

separately.

7.5 (b) Unforeseen events or circumstances beyond our control, such as natural

disasters, political unrest, or transportation disruptions, despite all reasonable

precautions being taken.

7.6 Excursion Cancellations

In cases of extraordinary or unforeseen circumstances, including national or public

holidays in the destination country that necessitate the cancellation or restriction of an

excursion, we will offer reimbursement at our contracted rate only. Reimbursement

options may vary depending on the situation and may not extend to infants and children.

7.7 Events and Festivals

Due to events such as trade fairs, exhibitions, and national holidays, it may be necessary

to alter designated hotels and locations. While we strive to avoid such disruptions,

changes resulting from these occurrences will not be considered grounds for complaints

during or after the tour.

7.7.1 2026 Jubilee Year in Rome

During the 2026 Jubilee Year in Rome, Italy, significant and sudden itinerary alterations

may occur without prior notice. Sightseeing excursions may be impacted, and access to

specific monuments or landmarks may be restricted due to scheduled events,

necessitating substitutions that may not be communicated in advance. Tour routing

within Rome will be subject to local restrictions at the time. Please be advised that delays,

missed sights, or disruptions caused by traffic or road closures will not be eligible for

reimbursement. We encourage flexibility to ensure a seamless and enjoyable experience.

7.7.2 Edinburgh Fringe Festival

Similarly, during the Edinburgh Fringe Festival, itinerary modifications may be required

due to congestion and event-related restrictions. Hotel and location changes may occur,

and guests are expected to remain flexible, as such changes will not constitute valid

grounds for complaints

8. SPECIAL NEEDS AND REQUESTS

8.1 Accommodating Special Needs

We endeavour to accommodate special needs and requests, but we cannot guarantee

that all our tours will be suitable for individuals with special needs, including wheelchair

accessibility.

8.2 Booking Refusal

Kandala Travel Limited maintains the right to decline a booking or service based on the

suitability of a tour for an individual passenger.

8.3 Special Requests

(a) If you have special needs or requests, please inform us in writing. It should be noted

that making a request does not guarantee that it will be accommodated.

(b) Requests for services such as packed breakfast should be directed to the respective

hotel, and the client will bear any additional costs. Kandala Travel Limited cannot

guarantee or be held responsible for such services.

8.4 Assistance During the Tour

We cannot provide personalised assistance for walking, dining, or other personal needs

8.5 Accessibility Concerns

If step-free access is essential, we strongly advise consulting our sales team before

booking to assess the suitability of available amenities.

8.6 Group Travel Requests

To travel with another party, all members must be booked together, have identical

pickup/drop-off locations, and be scheduled on the same tour. Due to unforeseen

circumstances, we cannot always guarantee such arrangements.

8.7 Language of the Tours

All tours are conducted in English, unless otherwise specified at the time of the booking.

9. OUR RIGHT TO CANCEL YOUR HOLIDAY

9.1 Minimum Number of Participants Required

For our tours to operate, a minimum number of passengers must be met. If the minimum

number is not reached, we reserve the right to cancel the tour. If this occurs, we will

refund the full amount paid for the tour provided by us. Please note that we are not liable

for any other costs incurred due to cancellation, including but not limited to visa service

charges.

9.1 (a) Cancellation Notice

We will notify you of any cancellations at least 14 days before the departure date via

phone, email, or written correspondence. For tours lasting less than 2 days, you will be

notified at least 3 days before departure.

9.1 (b) Rebooking After Cancellation

If a cancellation occurs and you choose to rebook on a different date, any fare

differences for the new booking will be your responsibility.

9.2 Alternative Arrangements

We hold the right to cancel your holiday for any reason. If we are compelled to cancel

your holiday before departure for any other reason, we will strive to offer alternative

arrangements of a similar standard and price, if available..

10. RIGHT TO REFUSE SERVICE

10.1 Grounds for Refusal or Termination

We may refuse or terminate a booking without compensation or refund under the

following conditions:

Failure to disclose relevant medical conditions or disabilities requiring special

assistance.

Inability to cope with the physical demands of the tour.

Engaging in behaviour that may cause distress or harm to others or property damage.

10.2 End of Responsibility

Upon Termination Our responsibility ceases once a holiday is terminated under the

aforementioned conditions.

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10.3 Consequences of Termination

Termination under this clause does not entitle the affected party to any refund or

compensation.

11. OUR OBLIGATIONS TO YOU

11.1 Excursion Availability

Optional excursions listed in tour descriptions are subject to availability.

11.2 Limitations on Liability

Our liability regarding any loss, damage, or injury suffered during the holiday is limited

under specific circumstances and governed by applicable international conventions.

11.2 (a) Unforeseeable Circumstances

We are not liable for issues arising from circumstances beyond our control or those of

our suppliers. Compensation will not be provided for delays caused by such events.

11.2 (b) Carrier’s Conditions

Your holiday with us includes aircraft, ship, train or any other transportation, may be

subject to the respective carrier's conditions of carriage will apply and it may

significantly limit their liability as per international conventions.

11.2 (c) Coach Breakdown

In the event of a coach breakdown, our liability is limited to reimbursing the amount paid

for missed attractions at our contracted rates. While we will attempt to replace or repair

the coach promptly, delays may occur. A replacement coach may be used, which may

not feature the same amenities.

12. LIABILITY

12.1 Kandala Travel Limited will not be held responsible for:

The loss or destruction of travel documents before or during the tour, including

related expenses.

Personal injury, delays, sickness, accidents, death, discomfort, or consequential

losses.

Temporary or permanent loss/damage to baggage or personal effects, regardless of

the cause.

An airline or airport personal preventing a tour participant from boarding the aircraft

for reasons beyond Kandala Travel Limited' control.

An airline failing to accommodate tour participants despite holding confirmed

tickets.

Damage or loss caused due to events beyond Kandala Travel Limited' control

(including force majeure events and exceptional circumstances).

12.2 Kandala Travel Limited’ liability arising from this contract regarding your holiday,

tour, or excursion, will not exceed the total amount paid or agreed to be paid for the

holiday, and will not include any consequential loss or additional expenses in any case.

12.3 You are responsible for checking in for flights and coaches and presenting yourself

at pre-booked attractions at the specified times while on holiday with us.

Kandala Travel Limited will not be liable for any missed flights due to late check-ins

or arrivals, and no credit or refunds will be issued for failing to utilise any component

of your tour.

12.4 Unavailability of certain hotel amenities

The hotels we use part of coach/flight group bookings may not feature amenities such

as air-conditioning, fans, kettles, and other services you may be accustomed to. While

efforts are made to contract hotels offering these amenities, there is no guarantee. In

the event of non-functioning or unavailable amenities, no compensation will be provided.

13. COMPLAINTS

We aim to provide the best travel experience possible. However, if you are dissatisfied

with any aspect of your holiday, please follow these steps:

Immediate Reporting: If an issue arises, you must inform the tour manager or

relevant supplier (e.g., hotel, transport provider) immediately to allow them to

resolve it on the spot.

Formal Complaints: If the issue remains unresolved, you must submit a written

complaint within 28 days of the tour's conclusion, providing relevant details and

supporting evidence.

Investigation & Resolution: We will investigate complaints in a timely manner,

aiming to reach a fair resolution. Complaints received after the 28-day period may

not be considered.

Limitation of Claims: We are not liable for complaints regarding issues that were not

reported during the tour, as we were not given the opportunity to rectify them.

14. PASSPORTS & VISAS

14.1 General Provisions

(a) Application

The passengers are responsible for allocating sufficient time for submitting correct

applications based on the guidelines provided by relevant embassies.

(b) Travel Documents

Passengers must ensure they secure all requisite travel documents before the start of

the tour. Those processing visas with Kandala Travel Limited should note that visa

acquisition cannot be guaranteed, as the embassies hold the final authority. If a

passenger fails to secure necessary travel documents after confirming the tour, the

cancellation policy outlined in these terms and conditions will apply.

(c) Visa service provision

Though we provide visa assistance service at an extra fee, separate from the holiday

package cost, passenger must visit the respective consulate/third party visa application

centres ex. VFS or BLS Contact. Kandala Travel Limited may impose additional charges

for visa services beyond the standard fees during peak periods. Passengers must

provide all documents in one go; incomplete submissions will not be accepted. Kandala

Travel Limited determines the visa application submission date and is not liable for

consulate decisions or any loss/damage of documents during the process. Visa

approvals are at the consulate's discretion.

Ensuring the correct visa before travel is the passenger’s responsibility. Failure to do so

activates the cancellation policy noted in clause 5.1. Kandala Travel Limited bears no

responsibility for loss or damage to documents and passports during embassy

procedures.

(d) In instances where Kandala Travel Limited UK is managing your visa process and it

is rejected, refused, or delayed by the consulate, cancellation charges will apply based

on when the update is received prior to departure: an update received more than 10

days before departure will incur a 25% charge for coach tours and a 45% charge for

flight & FIT tours; updates received within 10 days of departure will incur a 40% charge

for coach tours and a 60% charge for flight & FIT tours. All visa fees and service

charges are non-refundable.

14.2 Travel Disruptions

(a) Loss or Damage: Kandala Travel Limited bears no responsibility for loss or damage

to documents and passports during embassy procedures.

(b) Customs and Immigration: In case a passenger is detained or held back by

governmental agencies, check in staff, or immigration officers in the destination

country, or prior to boarding Kandala Travel Limited will not bear any liability. Affected

passengers must arrange their onward journey independently.

14.3 Documentation Check

(a) Travel Document Verification: Passengers must scrutinise all travel documents

issued in conjunction with the booking as soon as they receive them. Inconsistencies

should be reported within 24 hours of receipt to avoid responsibility for associated

amendment costs.

(b) Additional documentation requests.

If passengers are handling visa procedures independently, they must inform Kandala

Travel Limited in advance regarding any extra documentation required, such as hotel

confirmation on a letterhead. Allow a preparation period of 7 to 10 working days for

issuing such documents.

(c) Additional Passport Information (API): Certain airlines mandate API, and failure to

provide this might result in denied boarding with no compensation or refund available

from Kandala Travel Limited.

14.4 Customs and Immigration

We, Kandala Travel Limited will not held responsible, if you are stopped or held by any

government border security or police or immigration or customs of the destination

country. The tour/holiday will continue without you and no financial or any other kind of

responsibility will be on with us. Those passengers are held back must arrange their

own travel arrangements to reach your destination.

15. HEALTH

15.1 Travel Insurance

We strongly recommend that all passengers have health and travel insurance from local

providers before embarking on the journey.

15.2 Vaccinations and Health

(a) Check your countries Department of Travel & Health website for destination-specific

vaccination requirements. Maintain records of medical conditions and medications.

Adhere to COVID-19 vaccination/testing guidelines.

(b) Allergies and Dietary Restrictions: Individuals with severe allergies should take

necessary precautions before the trip, as we cannot guarantee allergen-free

environments.

Kandala Travel Limited cannot be held accountable for actions of other passengers that

may trigger someone's allergies.

16. DAMAGE OR LOSS OF PROPERTY

16.1 Liability

You shall bear the costs for any damage or loss caused by you or your party during the

tour, failing which you will be liable for any resultant claims or legal actions.

16.2 Lost Property

Kandala Travel Limited is not responsible for recovering lost property due to safety and

legal considerations.

17. HOLIDAY INSURANCE

We insist that all travellers secure travel insurance before the journey, preferably at the

time of booking your holiday, to initiate immediate coverage.

18. FINANCIAL PROTECTION

We are committed to operate our departure as advertised and all our coach tours and

holidays are protected the under Supplier failure insurance. Book with confidence as all

your flights are processed under IATA licence and protected with ATOL 3550, so you

can pack luggage with peace of mind. For more information ask our member of team.

19. DATA PROTECTION STATEMENT

We abide by the UK GDPR and national data protection laws, only processing your data

with your explicit consent or as legally required or permitted. We prioritise protecting

your data from unauthorised third parties, and you can choose to opt-out of our

communications by writing to our specified address.

20. BROCHURE/WEBSITE ACCURACY

While the information provided by Kandala Travel Limited Limited was accurate as of

October 2026, we cannot be held accountable for unforeseen changes or force majeure

events affecting the availability of services, amenities, and access to various sites. It

advised to verify the status with us before making any plans.

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TERMS AND CONDITIONS FOR FRONT SEATS

1.Front seat booking is available at a charge of £15 per day, applicable for the entire

tour duration, without the possibility of splitting or exchanging the service with other

passengers. Only adults can occupy the front seats; children and infants are not

allowed.

2.Paid front seats are subject to availability.

3.Kandala Travel Limited maintains the right to change the seat assignment and refund

the seat booking amount, if necessary, due to various reasons recognised as valid by

Kandala Travel Limited LTD and its affiliates.

4.Booking cancellations solely based on the unavailability of front seats are not

permitted; additionally, if a booking is cancelled, the front seat cost is subjected to a

100% cancellation fee.

5.Alterations to the departure dates, initiated by either the customer or Kandala Travel

Limited, do not guarantee front seat availability in the new booking, though a refund

will be facilitated for the front seats if unavailable.

6.Front seats may not offer extra leg room or superior features compared to other

seats. Front seats will be allocated behind the driver or courier depending on coach

layout of tour guide microphone.

7.Once confirmed, front seat bookings cannot be cancelled and are subjected to a

100% cancellation charge; these bookings are also non-transferable.

8.While occupying a front seat, wearing your seat belt is always compulsory.

9.Pregnant individuals, with medical conditions, or other circumstances preventing

them from assisting other passengers in emergencies, are ineligible for front seat

booking.

10.Kandala Travel Limited reserves the right to offer any unsold front seats according to

its seating policy at no extra cost.

11.The front seat booking facility is exclusively available for EU group tours.

12.Front seats can only be purchased in pairs, thereby excluding single travellers from

availing this service, or for groups of more than two and families.

TERMS FOR AVAILING SPECIAL DISCOUNTS OF 5%, 7%, AND 10%

1.The special offer discount applies only to adults and children aged above 2 years,

excluding infants.

2.The discount is applied solely to the tour cost, excluding optional add-ons, seat

supplements, flights, pickups, visas, or other additional costs.

3.This offer is available to the initial 500 passengers to book their tour.

4.10% discount and 7% discount is valid until November 30, 2026, & applies exclusively

to bookings paid in full. This encompasses all European group tours (both coach and

flight packages) as well as multi-day UK tours scheduled for 2026, barring the

departures in January 2026. Post-November 30, the extension or alteration of this

offer remains at our discretion.

5.Bookings not paid in full within 24 hours of initiation, the proposed above discount

will automatically removed.

6.The 5% discount will cease after January 31, 2026, affecting selected European

group tours and UK day tours planned for 2026. Should the offer be extended past

this date, it will not apply during the Easter, May Bank holiday, or Spring Bank Holiday

tours. The discount will also not be extended to flight tours thereafter.

7.This discount cannot be used in conjunction with other offers, early bird specials, or

any future discounts introduced by Kandala Travel Limited Limited.

8.The 5% discount will only be validated once the minimum payment is received, being

applied to the final outstanding balance.

9.Any amendments to a booking post the discount period will result in the forfeiture of

the discount.

10.All discounts are subject to availability at the time of booking.

11.Kandala Travel Limited retains the right to withdraw this offer at any point without

prior notification.

12.Should additionally packages or passengers be incorporated into the original booking

post the offer expiration date, the discount will not apply.

13.Kandala Travel Limited employees, partners, or affiliates, and those of its

subsidiaries, are not eligible for this offer.

14.Kandala Travel Limited holds the right to rectify any pricing errors.

15.Amendments to the original booking, including passenger cancellation, tour

downgrades, name changes, and date changes will nullify the discount and incur

standard terms and conditions charges.

KANDALA PRESTIGE PASS

Join our membership program and earn loyalty points as you travel

1.Points are earned based on the total tour cost, excluding extras, and are assigned

after booking verification; Points will not be granted in conjunction with other offers

or on bookings made through third parties, including online travel agents and

industry operators.

2.Loyalty points have no cash value and cannot be exchanged for cash or vouchers.

3.Points are valid for a period of 24 months from the date they are credited, after

which they will be removed from the account.

4.Loyalty points are activated only upon the completion of the tour and are linked

exclusively to the email address used during booking; the same email must be

utilised for redeeming points. Points from multiple accounts for groups cannot be

combined for purchases.

5.Once redeemed, points are non-refundable and non-transferable.

6.In the case of a refund for a tour, the loyalty points awarded for that specific tour

will be withdrawn from the account.

7.Points will not be retroactively applied or available for tours booked using existing

points, additional excursions, front seat bookings, or partner tours and excursions.

8.Members can resign from the loyalty scheme at any time through a formal request

sent by post or email to Kandala Travel Limited Limited.

9.Kandala Travel Limited Limited retains the right to amend membership details and

the terms and conditions of the loyalty scheme at any time without notice.

10.All disputes arising from the loyalty scheme will be governed by the laws of

Scotland or England and subject to the exclusive jurisdiction of the either Scottish

or English Courts.

11.The daily points reward rate is 100 for all European mainland tours and 200 for all

UK domestic tours. This can be changed without prior notice.

12.Modified, cancelled, or changed tours will not be eligible for loyalty point rewards.

13.If the loyalty scheme is discontinued, the accumulated points will no longer hold any

value and cannot be used for any services within Kandala Travel Limited Limited.

14.Kandala Travel Limited Limited reserves the right to terminate any loyalty account

without notice, irrespective of the number of accrued points.

WEB CONTENT & COPYRIGHT NOTICE

All content published online by Kandala Travel Limited is protected under the Digital

Millennium Copyright Act (DMCA) and remains the intellectual property of Kandala

Travel Limited, B1, 2 Fitzroy Place, Glasgow G3 7RH, Scotland, United Kingdom—

regardless of whether a copyright symbol is displayed.

This protection applies to all forms of content, including digital, print, and media, as well

as any material produced by Kandala Travel Limited or its authorized affiliates.

Unauthorized reproduction, distribution, or use of any content without prior written

consent is strictly prohibited.

Kandala Travel is a registered trademark of Kandala Travel Limited.

Registered Office: B1, 2 Fitzroy Place, Glasgow G3 7RH, Scotland, United Kingdom

Tel: +44 (0)141 332 7766 | Website: www.kandalatravel.com

Company Registered in Scotland No. SC 454285

Thank You

Call us: +44 208 432 6910


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Call us: +44 208 432 6910


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Call us: +44 208 432 6910


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KANDALA TRAVEL UK & EUROPE BROCHURE

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