Healthcare Matters Issue 845

www.healthcarematters.uk

ISSUE 845 – APRIL 2026

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Cost-effective wall & door protection

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Medication Support/Innovation in

managing medicines

SquarePeg Training/Learning

disability and dementia

CONTENTS 845

EDITOR’S NOTES

Welcome to our April edition. Explore our hand-picked features on

innovative companies across the healthcare industry.

In this issue, we celebrate Commercial Acceleration as our Care

Home Consultant of the Year. Struggling with occupancy is a

familiar challenge for many care providers – but what if the solution

lies in rethinking the entire journey from first enquiry to move-in?

In this feature, discover how a structured, insight-led approach is

helping homes turn missed opportunities into measurable growth,

while building trust with families at every step (see pages 4-5).

Gina Burton

Editor

Louise Frost from Door Controls Direct explains the key fire door hardware checks for

commercial premises. We have a full guide to help keep your facility safe & secure on page 8.

HEALTHCARE MATTERS

COMMERCIAL

ACCELERATION

CONSULTANT

OF THE YEAR

4

In this issue of Healthcare Matters we have featured Medication Support as our Medical

Services Company of the Year. This feature explores how Medication Support is reshaping

care with real-time monitoring, improving adherence, reducing hospital stays, and easing

pressure on carers. Discover the innovation helping patients stay independent longer while

delivering measurable savings and better outcomes across the healthcare system (see pages

10-11).

Show preview: Care Show London 2026.

Other topics covered: Healthcare Estates, Medical Devices & Technology, Training &

Development, Disability & Mobility, Facilities Management, Water Quality Management.

Got news to share: kimberleybest@healthcarematters.uk

COVER STORY

6

10

14

BLUEWATER

WATER QUALITY

MANAGEMENT

MATTERS

DOOR CONTROLS

DIRECT

FACILITIES

MANAGEMENT

8

MEDICATION

SUPPORT

COMPANY

OF THE YEAR

EF TRAINING

TRAINING &

DEVELOPMENT

MATTERS

GCE MEDICAL

MEDICAL DEVICES

& TECHNOLOGY

MATTERS

12

MEDPAC

MEDICAL DEVICES

& TECHNOLOGY

MATTERS

16

See page 21

DIGITAL CARE HUB

MEDICAL DEVICES

& TECHNOLOGY

18

MATTERS

CONTACTS

PUBLICATION MANAGEMENT

Kimberley Best Publication Manager

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Unless stated as news, the entire content

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To place an advertorial or an advert,

please call 0121 824 7700.

25

AAT

DISABILITY &

MOBILITY

MATTERS

KINGFISHER

PHOENIX

CARE SHOW

PREVIEW

T2 GROUP

CARE SHOW

LONDON

PREVIEW

SPONSORED BY

22

26

CARE HOME Consultant of the Year

Accelerating occupancy in care ho

In this issue of Healthcare Matters, we’re

featuring Commercial Acceleration as our

Care Home Consultant of the Year

C

ommercial

Acceleration

supports

care homes

and later-living

communities to

improve occupancy

by strengthening

the journey from

first enquiry through

to move-in. Rather

than focusing on

one part of the

process in isolation,

the work looks

at what actually

shapes a decision.

How families find a

service, how they are

spoken to, and the

level of confidence

they feel as they

move through what

is often a complex

and emotional

process.

These elements come

together through

the Occupancy Optimiser programme – a

structured approach that helps providers

identify where things are falling away and put

practical improvements in place that lead to

measurable results.

Ali Powell, CEO and founder of Commercial

Acceleration, works closely with care homes

and later-living communities to deliver this

approach.

With ten years’ experience in the care

sector, alongside a thirty year background

in customer experience and service

improvement in hospitality, she brings a

perspective that bridges both worlds. Her

focus is largely on small and medium-sized

providers – homes delivering good care, but

facing the strain of

persistent underoccupancy

and rising

costs.

“Providers often seek

my support when

they are struggling

with occupancy,” she

explains. “Many are

looking to increase

the proportion of

private-fee residents,

but the challenge isn’t

just about generating

enquiries – it’s what

happens next.

“My work looks at

the full journey, from

attracting the right

enquiries through

to how families

are responded to,

supported, and

guided all the way to

move-in.”

The Occupancy

Optimiser is designed specifically for regulated

care environments and works across four

stages:

Insight

It begins with a full review of the customer

journey. This includes mystery enquiries,

response times, and show-round experiences,

helping providers see clearly how families

experience their service at first contact.

Diagnosis

Patterns then begin to emerge. Common

issues include delayed call-backs,

unstructured tours, inconsistent follow-up,

unclear fee conversations, and fragile referral

relationships – all small moments that can

quietly lead to lost opportunities.

Recommendations

From there, recommendations are developed

and linked to measurable indicators such

as enquiry levels, conversion rates, and the

proportion of private-fee residents.

One 52-bed residential care home was

operating at around 72% occupancy and

struggling to attract self-funding residents.

Enquiries were coming in, but many families

were not progressing to assessment.

Admissions were largely reactive, rooms

remained empty for long periods, and

pressure was building.

A full review of the journey highlighted

familiar issues. Telephone enquiries lacked

consistency, show-rounds were unstructured,

and follow-up was limited. Families were often

left to make decisions on their own at a time

when they most needed guidance.

Implementation

Finally, the focus turns to putting these

improvements into practice. This might include

strengthening enquiry handling, improving

show-rounds, introducing structured followup,

and supporting managers to guide families

more confidently through next steps. The

aim is to move from reactive admissions

to something far more consistent and

predictable.

4

HCM IS SPONSORED BY MEDPAC – SEE THEM ON PAGE 16

CARE HOME Consultant of the Year

mes and later living communities

The changes were practical, but made a

clear difference. Enquiries were handled

more consistently, show-rounds followed

a clear and supportive structure, and

follow-up became planned and tracked

rather than left to chance. Staff felt more

confident in emotional conversations and

funding discussions, while the manager was

supported to guide families through next steps

rather than simply provide information.

Within six months,

occupancy increased

from 72% to 93%.

Enquiries rose, more

families chose to

move forward, and

vacant rooms began

to fill more quickly.

The proportion of

self-funding residents

improved, vacancy periods reduced, and the

home moved from reactive gap-filling to a

more stable and predictable admissions flow.

Ali is clear that occupancy isn’t just a

commercial metric.

Families looking for care aren’t acting like

typical consumers. Decisions often follow a

hospital discharge, a progression in dementia,

or a point where care at home is no longer

sustainable. At that stage, people are often

overwhelmed, under pressure, and looking for

reassurance as much as information.

When the admissions process is unclear or

inconsistent, families can lose confidence or

delay decisions altogether. That can mean

individuals remaining in unsafe situations at

home or experiencing longer hospital stays.

Improving the admissions experience helps

change that. It supports families to move

forward with greater clarity and confidence,

while also helping providers maintain stable,

sustainable services.

“When communication is structured,

empathetic and consistent, families feel

more able to make safe decisions. That’s

where trust is built – and when trust is there,

admissions become far more predictable.”

Over the past 12 months, Commercial

Acceleration has delivered strong results

across approximately 70 care homes.

Average occupancy

increased from

around 78% to 93%,

equating to roughly

seven additional

residents in a typical

50-bed home.

Lead-to-move-in

conversion rates

rose from 13% to

31%, helping families

move through decisions more quickly and

confidently.

The proportion of private-fee residents also

increased, with average weekly fees rising

from £1,550 to £1,990. Managers reported

feeling more confident discussing the value of

care, and homes attracted a higher proportion

of appropriate self-funding residents.

This translated into an estimated £700,000

increase in annualised revenue capacity per

home – over £50 million across all providers

supported.

Operationally, the work has helped embed

more consistent admissions processes,

including enquiry tracking and structured

follow-up. This has reduced reliance on

emergency placements and supported more

stable workforce planning.

Demand for Commercial Acceleration’s

services continues to grow as providers

recognise that occupancy is shaped by the

entire experience – not just marketing, but

every interaction that follows.

As pressures across the sector increase, the

need for practical, measurable improvements

has become even more important.

Strengthening the admissions journey is

proving to be one of the most effective ways

to do that.

Reflecting on the award, Ali said, “It is a

real honour to receive this recognition. The

work we do supports providers delivering

essential services within their communities,

so it’s incredibly rewarding to see that impact

acknowledged.

“For me, it also highlights the importance of

improving the experience families have when

they are looking for care. When that’s done

well, everyone benefits – residents, families,

staff, and providers alike.”

0203 538 8018

ali@comaccel.co.uk

https://comaccel.co.uk

HCM IS SPONSORED BY MEDPAC – SEE THEM ON PAGE 16 5

WATER QUALITY MANAGEMENT Matters

The water we overlook:

Why hydration quality matters in

hospitals and care homes

n a busy hospital ward or in

a care home for the elderly,

Ohydration is easily overlooked.

Between medication rounds, patient

notes, and the steady beat of alarms,

a simple glass of water rarely gets

much attention. Yet for both patients

and staff, what’s in that glass – and

how it tastes – can quietly shape

health, focus, and recovery.

With World Health Day recently marked

around the world, concerns about

drinking water quality are no longer

confined to developing regions or

aging infrastructure. They are also

being raised within modern healthcare

systems. In the UK, a survey by the

Royal Society of Chemestry that 9 in

10 people consider it “very important”

to control levels of so-called “forever

chemicals”, such as PFAS, in water

and food. In the United States, 58% of

households say they worry about the

safety of their tap water, according to

the Water Quality Association’s 2025

Consumer Insights Report.

These concerns are not abstract. PFAS

– persistent chemicals linked to health

issues – have been detected in water

systems internationally. Add the risk of

aging pipes leaching metals such as

lead, and it is little surprise that unease

about what comes out of the tap is growing,

even in spaces intended to promote healing.

Water, after all, is not simply a neutral

backdrop to care. Good hydration promotes

brain function, immunity, and metabolism.

For doctors, nurses, and carers working

long shifts, even mild dehydration may dull

concentration and increase

fatigue. For patients –

particularly older adults –

the risks are greater.

Aging bodies hold less

water. By age 80, total

body water may drop

to 50% of body weight,

compared to 60% in

early adulthood. Thirst

signals weaken with age,

so many older people do

not feel thirsty until they

are already dehydrated. In

hospitals and care homes,

disrupted routines and

illness complicate cues,

creating a serious but quiet

risk.

Bluewater’s David Noble

stresses water taste is one

key to ensuring people

hydrate properly

Symptoms are often missed. Fatigue,

dizziness, or confusion may be mistaken for

aging or illness. Even mild dehydration is

linked to more falls, longer hospital stays, and

higher readmission rates.

There is another, less discussed barrier: taste.

Tap water in institutional settings is often

described as flat, metallic,

or carrying a strong chlorine

note. It meets government

guidelines, but that does

not make it appealing. For

patients already struggling

with appetite or nausea, or

for older adults sensitive to

flavour, that can be enough to

put them off drinking.

“People underestimate

how much taste influences

hydration,” says David Noble,

communications chief at

Bluewater. “If water smells or

tastes off, people simply drink

less. And that can have real

health consequences over

time.”

Bluewater, a Swedish water purification

and beverage company, is among the

firms trying to address both the safety

and sensory sides of drinking water. Its

compact Flow dispensers are designed

for workplaces, hospitals, and care

environments, melding advanced

purification with an emphasis on taste.

The idea is simple: provide appealing

water by removing contaminants like

PFAS and restoring minerals to boost

flavour.

“Access to clean, safe water should not

be in question in modern society,” says

Bengt Rittri, the company’s founder.

“The technology exists. The challenge

is rendering it accessible and part of

everyday life.”

That challenge is directly linked to the

main argument: improving hydration in

healthcare settings requires more than

reminders – it means removing barriers

to drinking, especially by improving

quality and taste. Making good-tasting

water readily available can greatly

improve health outcomes.

Small changes help: keep water

visible, offer variety like herbal teas or

fruit-infused drinks, and tie drinking

to routines. For those with medical

restrictions, clinical guidance is essential. But

for most, improving water’s quality and appeal

is a simple, high-impact step.

The World Health Organisation calls safe water

a public health cornerstone. The conversation

now shifts from just access toward quality and

experience – how water tastes, is delivered,

and whether people want to drink enough.

In hospitals and care homes, where outcomes

rely on many small factors, this matters.

Hydration aids recovery, sharpens focus, and

sustains both caregivers and patients.

A glass of water may seem insignificant

amid the intricacy of modern medicine. Yet

increasing awareness of contaminants, taste,

and behaviour reveals not all water is equal

– and demonstrates that improving hospital

water quality can directly support better health

for all patients and staff.

For more information about the easyto-install,

low maintenance Flow water

fountain, contact Antonio Tedeschi at:

antonio.tedeschi@bluewatergroup.com

6


FACILITIES MANAGEMENT Matters

Fire door safety:

Your hardware checklist

Louise Frost from Door Controls Direct explains the key fire

door hardware checks for commercial premises. Follow this guide

to help keep your facility safe and secure.

ire doors are multipurpose

– controlling

Fthe movement of people,

providing privacy, and air

flow management. But first

and foremost, they’re a life

safety measure.

The correct specification,

fitting, and maintenance of

these fire-stopping barriers is

a priority for any Responsible

Person within a built

environment.

With a continued national

focus on passive fire safety

measures, we’ve compiled

a quick hardware checklist.

This is to help ensure that the

fire-rated doors you oversee

or maintain are compliant, and

that they stay that way.

1. Fire door hinges

Single leaf fire doors require a minimum of three

CE marked hinges. All fixings must be present and

tightened. There should be no sign of oil leakage

around the hinge knuckle joint or loose metal

fragments.

2. Door closers

‘Keep Shut’ fire doors need a controlled closing

device installed. It must be tested to BS EN 1154

and CE marked. Fire door closers must be set at

a minimum power size of EN 3. Check that the

closer arm is securely fixed to the door closer

body and door frame. All fixings must be present

and secure.

3. Hold open devices

Whether an electromagnetic door closer or door

retainer is fitted, test the link to the fire alarm. The

door must be released from hold open when the

alarm sounds or the power is cut. Look for wear or

damage. And, as with all items,

check all fixings are present

and tightly secured.

4. Door locks and latches

Locks must be accurately

installed. They should be easy

and safe to use. Check for

poorly fitting latches and any

signs of wear on moving parts.

If the fire door test evidence

requires it, they must be fitted

with intumescent protection.

This is often the case for

60-minute rated fire doors.

5. Door handles and

hardware

Check that items have bolts

and screws in place, and

they’re tightly fixed. The door

handle should easily return to

its horizontal position after each use.

6. Fire and smoke seals

Make sure that there are no visible signs of wear.

Door seals must be well attached in order to form

a continuous seal. There should be no breaks and

no excessive gaps.

A fire door gap tester

can be used to ensure

your fire door gaps

are compliant.

7. Final exit

hardware

Panic and emergency

exit hardware must

be CE marked. It

must have the correct

accreditation and be

tested regularly. Make

sure all components on the door have been tested

together; this includes outside access devices.

8. Door signs

Fire door signs should be securely fixed in place,

visible, legible, and at a standardised height

throughout your premises. This also applies to

informational and directional signs. Fire door signs

can be ‘Keep Clear’, ‘Keep Shut’, ‘Keep Locked’,

or advise that a door has automatic closers

installed.

: Fire certification plugs or labels – find them

in the head of the door or along the hinge side.

Are they the correct fire rating?

: Vision panels and transfer grilles – items cut

through or into the door thickness must be fire

door compliant and in working order.

: Door leaf – is it in a good state of repair and

made from the correct materials?

: Fire door gaps – Are gaps within the legal

limits? Door and frame gaps must be 2-4mm,

and 8mm between the floor and base of the

door. This lowers to 3mm on cold smoke

control doors.

: User access – Nothing should prevent fire

doors from being used at all times. Make sure

the area around them is free of hazards.

Fire door safety in your

facility

Fire safety regulations

outline the required regular

checks on fire doors in

commercial premises.

The regulations cover the

frequency of inspections.

The specifics of your

facility’s fire risk assessment

must also be taken into

account.

When conducting the inspections, check the door

hardware, plus the door, frame, and surrounding

area. You’re looking for any signs of wear and

tear, damage, or tampering, and any obstructions.

Make sure to promptly replace or report any

issues.

Test whether the door closes fully into the frame

from any opening angle. It needs to close against

any latch that is fitted. All door hardware should be

firmly fixed and working properly.

Additional checks – the door and frame

The right choice of hardware, correctly fitted and

maintained, plays a part in the effectiveness of

passive fire safety measures, but so do the door

and frame. They must form part of your regular

fire door maintenance routine with visual and

functional checks.

If you’re unsure, always seek advice from qualified

fire safety experts.

01305 263300

sales@doorcontrolsdirect.co.uk

www.doorcontrolsdirect.co.uk

8


MEDICAL SERVICES Company of the Year

Innovation in man

In this issue of Healthcare Matters we have

featured Medication Support as our Medical

Services Company of the Year

M

edication

Support is

a groundbreaking

health and

medical support

service that is

revolutionising the

way patients across

the country take

their medication.

Built on a foundation

of innovation and

cutting-edge technology, Medication

Support has quickly become a pioneer in

the medical service sector and is leading

the way in remote clinical assistance.

The company was initially founded in 2018

after CEO, Norman Niven, was asked by

Liverpool City Council to design a fresh

approach to the way medication support at

home was delivered. At that time the council

was sending carers into people’s homes to

ensure medication was taken, which was

adding strain to an

already overstretched

carer service and

costing £15 million per

annum.

Drawing on his

decades of expertise

in developing marketleading

medication

management systems,

Norman designed a

brand new, remote monitoring system called

PAMAN. After delivering the system to the

council later that year, the project was so

successful the company was invited to a

government sponsored project in 2019.

“The service that we provided was so good

in terms of improving adherence, reducing

hospital admissions and saving the council a

very substantial amount of money; we were

invited to rollout PAMAN across the Liverpool

City region,” Norman explains.

From this foundation, Medication Support

has grown year on year and since 2021, has

over 750 service users which has not only

saved local councils hundreds of thousands

of pounds, but improved the lives of countless

patients, carers and their families.

Based primarily in the Northwest of England,

Medication Support offers its service

nationwide and works with the NHS, hospitals,

mental health trusts and local authorities via

its dedicated team of registered pharmacy

technicians and fulltime

support staff.

At its core, Medication

Support offers a

complete medication

management service,

providing patients with

face-to-face calls from

its professional team

to ensure that patients

take their medicines

the right way, at the right time.

Central to its service is the first of its

kind, PAMAN system. This award-winning

medication monitoring system uses twoway

video through the company’s Medihub

tablet and connects pharmacy technicians

to patients as they take their medicines. This

technology is distinct from all other medication

support services on the market as it is the

only service that offers ‘eyes-on’ monitoring of

service users in their own homes by medical

professionals.

“For the very first

time adherence can

be accurately gauged

because we see what

is actually happening.”

explains Norman,

“Other services just

record when a bottle

is opened or when

medication is taken out

of a pod or a blister pack. So the radical shift

was that we are observing the medication

being taken firsthand.”

This also means Medication Support can

measure the user’s medicine adherence both

before and after using the PAMAN service,

something no other competitor can do.

Around 50% of the population don’t take their

required medication in the UK, which costs

the country between £3 to 5 billion a year in

waste, but Medication Support boasts an

average medication adherence of 97% with its

system.

The system is so adept at ensuring medication

compliance, that it even has extensive

support for complex conditions like dementia,

Parkinson’s, diabetes and epilepsy. The fully

secure video calls also provide prompts,

wellness checks and help with organising

appointments and repeat prescriptions, and

can handle all types of medication routines

including injections, ointments, inhalers and

oral medication.

PAMAN’s depth also includes specialist

sensory services for patients with sight or

hearing impairments, and can oversee and

record blood pressure, glucose levels and

fluid intake; alongside monthly health progress

reports and interactions, recorded by the

company’s professional monitoring team.

Working in tandem with the revolutionary

PAMAM system is Remlok, Medication

Support’s tamper-proof medication cabinet.

This unique, patented cabinet provides a

simple, secure way to access medication

and is operated remotely by pharmacy

professionals to make sure users can always

access the right medication, in the right

amount, at the right time.

While Medication Support may have built its

reputation with council and health trusts, the

company is now offering its stellar range of

services and professional advice to private

individuals. This new service, Medication

Support at Home, is available to people

nationwide and is designed to deliver the

company’s outstanding work to personal

carers who are unable to access local

10


MEDICAL SERVICES Company of the Year

aging medicines

authority funding.

These carers often take on the work of

full-time care with little opportunity to take

a break from their care commitments. Much

of the worry when leaving a loved one is

centred around ensuring they are taking their

medication correctly, at the right time. Norman

explained that this new service would allow

personal carers more independence, safe

in the knowledge their relatives are taken

care of by trained

professionals.

For patients

themselves, the

latest offering from

Medication Support

gives them the

freedom to make their

own decisions about

their care and how it’s

delivered.

“One of the top reasons why people at home

who are being looked after by personal carers,

eventually have to move into care homes,

is because of issues around medication

management,” says Norman. “The support

that we can offer means that the individual can

delay entering into a care home by two years

or more, which can save them a substantial

amount of money but also allows them to stay

at home, with all their friends and relatives.”

For Norman, Medication Support’s mission

is broader than simply administering

medications in a new way. It solves the issues

of non-adherence by integrating with existing

systems to close the medication loop.

“The fundamental purpose of what we do is

to make sure people take the medication.” He

says, “It seems very simple on the surface, but

nobody monitors what happens after medicine

is prescribed. We provide the missing link in

the medication loop.”

While making sure

that people take

their medicines is

Medication Support’s

foremost purpose,

it also manages

a whole variety

of other elements

in the medication

management process,

offering repeat

prescription and

time-critical medicine services alongside its

normal medication monitoring purview. This

all-encompassing service is critical to both

individuals and authorities across the country.

As a fully integrated company that straddles

both health and social care, Medication

Support’s innovative offering is game

changing for the sector. The company works

with both hospital discharge units and

mental health trusts, which means it can

fit seamlessly into existing integrated care

models.

“When patients are discharged in hospital,

we pick them up and we manage their

medication,” says Norman. “We manage the

discharge process seamlessly, and we reduce

the number of bed days by around 10 days

for every discharge,

which means that

bedblocking is

remarkably reduced.”

The past twelve

months have been

transformative for

Medication Support.

The company has

managed a rapidly

growing business

as well as developed new opportunities for

sustainable growth. It’s even expanded its

service offering with new PAMAN-based

systems that allow service users with more

specialised medical conditions to benefit from

better medicine adherence.

Alongside these changes, Medication Support

have further developed its current software,

allowing users to access both data and

information online. This includes developing

an advanced portal for the company’s website

which provides utility for relatives to follow the

progress of loved ones.

Looking ahead, Medication Support is

moving into new areas of the health and

social care environment and opening up new

opportunities for a wider range of service

users, with different age profiles and

medical conditions, to take advantage of the

company’s pioneering work.

Longer term, Medication Support plans to

develop new apps

that will be able to

predict those service

users and patients

who may become

non-adherent. These

developments are

slated to come in

the next two years

and the hope is their

administration will

drastically improve the

company’s ability to

ensure medication adherence.

We asked Norman how it felt to win the

award, “We are proud and delighted to have

been selected for this very significant award

and hope to win again in the coming years,

with new developments that are putting our

company at the forefront of the medication

adherence market.”

Medical Support’s game-changing solutions

ensure that patients take their medication

correctly and safely, but its groundbreaking

innovations represent more than that. The

company’s commitment to providing the

latest advancements to patients and health

authorities alike, is closing the medication

loop, saving councils money and improving

the health care outcomes for all participants.

The company’s dedication to ensuring its

systems are effective, easy to use and above

all safe, is proving Medication Support is at

the forefront of the medical service industry

and cementing its place in the sector

as a leader in medication administration

technology.

01619 747190

info@medicationsupport.co.uk

https://medicationsupport.co.uk


TRAINING & DEVELOPMENT Matters

Small changes, big impact: Boosting

wellbeing and retention in care

By Jayne Ellis, Founder/CEO EF Training

our staff are your most precious

resource. Employing empathetic,

Ycompassionate people is vital to a

successful care business and losing them

can be a significant challenge for the team

and the organisation. Enabling people

to have the skills and internal resources

to care not just for service users but

also for themselves is key to retention

and to keeping the team physically and

emotionally healthy.

During our training,

all participants are

asked, “What does

the organisation

do to support you

emotionally, and

what could they do

better?”

Most care staff are

aware of services

such as HR and

Occupational Health,

but many feel

uncomfortable using

them for fear of being

‘reported on’. Some

services, such as

EAP or counselling,

are ones that staff are

unaware of or unsure how to access. Where

organisations have wellbeing champions

or mental health first aiders, staff generally

say they don’t really know what these roles

involve.

Staff tell us that the measures already in place

are almost exclusively reactive and carry the

Do You Have Workplace Stress?

Take our 2 minute quiz to identify early

signs and gain clarity you need to protect

your well-being. Start to take proactive

steps to prevent burnout and rediscover

your resilience.

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stigma of being ‘broken’. What’s missing are

proactive measures for themselves and their

teams.

Course participants make suggestions to

improve well-being offers and often propose

very simple, practical solutions, which we then

pass on to stakeholders. These suggestions

have included:

: Protected meal and coffee breaks

: Hot food, especially when on a long shift

: A nice staff room where they can relax and,

if necessary, have a good cry!

: Managers to ‘walk

in their shoes’

regularly to see

what it is like doing

the job

: A ‘real’ open door

policy without fear

of criticism

: Bullying dealt with

and proper followups

: Better

communication

and consistency

in management

policy and

attitudes

: Being thanked and

feeling that what

they do is valued,

and so are they

Our training addresses the impact of vicarious

trauma and compassion fatigue, and many

people tell us they would have liked the

training earlier in their career because

understanding what they feel is normal

has helped them to admit when they are

struggling. Our training has enabled staff

to realise when to access which wellbeing

initiatives. This is because they know why they

need to take better care of themselves and

why these initiatives are helpful. They do not

feel so guilty about putting time into self-care

and prioritising their own emotional health.

This shift in attitude, together with a more

engaged leadership team, has meant that

when we have re-surveyed the

participants of our courses at

three months, we find that staff

are happier, talking more openly

about their well-being, off sick

less as they are prioritising

their own health, and if the

management team has taken

on board and acted on their

suggestions, they feel more

valued and are less likely to want

to leave. This, in turn, will affect

recruitment as a happy workforce

is less likely to leave and more

likely to recommend working at

the organisation to others.

Evidence following our training demonstrates

that organisations that take the same

proactive approach to emotional health and

safety as physical health and safety will see

a drop in sickness rates and an increase in

retention. This means that staff members

will be more able to care for themselves with

kindness and will keep their ability to care for

others with empathy and compassion.

Healthcare Matters reader offer

Use code HCM526 for 10% off all training

booked before the 30th of July 2026.

Our training teaches tools, techniques,

and strategies to address the impact of

compassion fatigue. If you would like

to learn more about what we do, please

visit our website: www.eftraining.co.uk

or email us at: info@eftraining.co.uk

12


MEDICAL DEVICES & TECHNOLOGY Matters

What is a gas manifold? A com

B

ehind every smooth and uninterrupted

gas supply in a hospital or clinic is a

well-designed gas manifold system.

As the heart of any gas distribution

network, the manifold ensures a steady

flow and consistent pressure of medical

gases.

But with various types and configurations

available, how do you choose the right

manifold for your medical facility?

In this article, we’ll explain what a gas

manifold is, explore the different types, and

guide you through the key factors to consider

when selecting one. By the end, you’ll be wellequipped

to choose the ideal system for your

hospital or clinic.

WHAT IS A GAS MANIFOLD?

A gas manifold is a key component within

any gas distribution system. It facilitates a

continuous supply of gases from a centralised

source to multiple points of use via a network

of pipelines. In a medical facility, a manifold

system ensures an uninterrupted supply of

oxygen, nitrogen, and other medical gas

mixtures from a cylinder bundle to various

departments.

Medical gas manifolds come in various

sizes, types, capacities, and features to suit

the needs of different facilities. A basic unit

may include a single inlet and an outlet for

connecting a single cylinder to the pipeline.

monitor multiple gas lines.

COMPONENTS OF A

MEDICAL GAS MANIFOLD

SYSTEM

Inlets and outlets

The inlets and outlets are the

entry and exit points for the

gases. Typically, an inlet port

connects to the gas source, like

gas cylinders, while an outlet

port connects to the pipeline.

Based on the number of outlet

ports available, a manifold is

classified as 2-way, 3-way, or

4-way.

Pressure regulators

Manifolds have built-in

regulators that reduce the

pressure of the compressed

gas to a level that is safe for

patient use. Pressure gauges at

the outlet ports help healthcare

professionals monitor and

control gas pressure accurately.

Valves

A manifold often comprises

multiple valves, such as nonreturn

valves, shut-off valves,

and pressure relief valves.

These valves help isolate gas flow, prevent

backflow, maintain safe pressure levels, and

more.

depleting primary source to the reserve bank

after sensing the pressure drop. However,

it needs to be manually reset to the primary

source after the empty cylinders are replaced.

On the other hand, an advanced medical

manifold may feature multiple inlets and

outlets, an automatic changeover system,

and an alarm panel to manage, control, and

Test points

Testing points are dedicated access

locations used to verify system integrity and

functionality. Technicians use these ports

during routine maintenance or

inspection to measure pressure,

detect leaks, and assess gas flow.

TYPES OF GAS MANIFOLDS

As mentioned earlier in this

blog, gas manifolds are available

in various configurations,

capacities, and capabilities. So,

understanding the different types

helps in selecting the ideal unit

that meets the specific needs of

your medical facility.

CHANGEOVER MECHANISM

Manual manifold

Just like the name states, manual

manifolds require an operator to

physically switch the gas supply

from one source to another when

the primary cylinder is depleted.

They may be cost-effective

but require constant human

supervision.

Semiautomatic manifold

The semiautomatic manifolds

automatically switch from the

Fully automatic manifold

This unit detects pressure drops in the

primary cylinder bank and automatically

switches to the secondary bank without any

manual intervention. An automatic switchover

manifold is ideal for critical environments

where an uninterrupted gas supply is nonnegotiable.

NUMBER OF CYLINDERS

Single-cylinder manifold

A single-cylinder manifold connects to just

one cylinder at a time. It is suitable for smallscale

or temporary applications where low gas

volume is sufficient.

Double-cylinder manifold

A double-cylinder setup connects to two

banks of cylinders, often organised as primary

and reserve. This configuration ensures

continuous supply, allowing one cylinder to be

used while the other stands by or is replaced.

NUMBER OF PORTS

2-way manifold

A two-way manifold has a single inlet and

two outlet ports. It is suitable for basic on/

off applications in setups requiring minimal

distribution.

3-way manifold

These units offer more flexibility by connecting

14



prehensive guide for hospitals

working

pressure in

one step.

This system

is simple and

compact

but may

allow some

pressure

fluctuation

during use.

three gas lines. They are commonly used

where supply needs to be directed to multiple

points.

4-way manifold

The four-way manifolds are designed for more

complex systems. They can manage multiple

gas lines simultaneously, making them

suitable for high-demand or multi-department

environments.

PRESSURE REDUCTION

Single-stage manifold

A single-stage manifold reduces the high

pressure of compressed gas to the required

Dual-stage

manifold

A dual-stage

manifold

performs

pressure

reduction in two stages. In the first stage, it

brings the gas pressure to an intermediate

level, and in the second stage, to the final

working level. This provides a more stable and

precise output, making it suitable for sensitive

applications.

OTHER CATEGORIES

Standby manifold

A standby manifold is configured to act as a

backup in case the primary system fails or

needs maintenance. It ensures continuous

supply without system disruption.

Emergency reserve manifold

These manifolds are specifically

designated for emergency use and are

kept fully charged but inactive. They

are automatically or manually engaged

only during critical supply interruptions,

adding an extra layer of safety.

CHOOSE YOUR IDEAL MANIFOLD

FROM GCE MEDICAL

GCE Medical features a vast med gas

manifold portfolio to meet the needs of

facilities of every size, from small clinics

to large hospitals. Our range includes

everything from compact manual systems

to advanced, fully automatic manifolds. Each

unit is built for reliability, precision, and longterm

performance.

Here’s why GCE Manifolds are the right choice

for you:

1. Manufacturing presence across the US,

Europe, and Asia-Pacific regions

2. Five powerful brands that bring local

expertise to the global stage

3. Manifold solutions tailored to every facility

and medical application

4. Designed for easy installation, smooth

operation, and minimal maintenance

5. Engineered to meet or exceed local and

international regulatory standards

6. Compatible with common medical gases

like oxygen, nitrogen, air, and other

mixtures

7. Upgradable with optional safety features

such as alarm panels and pressure relief

valves

Explore our range at: www.gce-medical.

com/en-gb/categories/manifolds-andstabilizers

to find the manifold that best

fits your operational needs. Let us help

you deliver exceptional care, supported

by dependable gas delivery solutions.

Contact our team at: www.gce-medical.

com/en-gb/contact to get started.



Being prepared without living in

fear: Emergency planning for

everyday life

or many people living with a medical

condition, the idea of ‘emergency

Fplanning’ can feel overwhelming. It can

bring up fears, worst-case scenarios, and

a sense of always needing to be on high

alert.

But emergency medication preparedness

doesn’t have to mean living in fear.

In fact, when approached with care and

compassion, being prepared can do

the opposite: it can offer reassurance,

confidence, and a quiet sense of control in an

unpredictable world.

It’s not about expecting something to go

wrong, it’s about knowing that if it does,

you’ve got a plan.

What does emergency medication

preparedness really mean?

Emergency medication preparedness

simply means having the right medication,

information and tools available if they’re

needed, whether that’s at school, work, a

friend’s house, or out and about.

: Making medical information

easy to understand

: Ensuring others know how to

help if needed

When these pieces are in place,

people with medical needs,

and those caring for them, can

focus more on daily life, and

less on worrying about potential

emergencies.

Carrying emergency

medication: Making it part of

everyday life

One of the most important

aspects of emergency medication

preparedness is how medication is carried.

Medication that’s buried at the bottom of

a bag, exposed to temperature changes,

or difficult to identify can slow things down

in an urgent situation. On the other hand,

medication that is organised, clearly labelled

and easy to find allows for quicker, more

accurate care.

This is where thoughtful design matters.

Medpac’s bright orange medical bags make

emergency medication easy to spot. Insulated

compartments help maintain a stable

temperature, protecting medication from heat

or cold. Storage sections allow medication,

equipment and care cards to be kept together

in one place.

When carrying emergency medication feels

straightforward, it becomes a part of everyday

routine, not something that causes stress.

Why clear information is just as important

as medication

In an emergency, time is of the essence, but

so is clarity.

just support better care, it reduces anxiety for

everyone involved.

A gentle layer of visibility when it’s needed

most

Some medical conditions aren’t immediately

visible, which can make emergencies more

complicated.

Medical assistance wristbands offer a simple,

non-intrusive way to let others know that

support is available. They don’t disclose

details, they simply signal that there’s a

Medpac nearby and information to follow.

This small layer of visibility can be incredibly

reassuring, especially for those managing

conditions independently or spending time

away from family or carers.

Preparedness isn’t about expecting the

worst

It’s about creating space for confidence,

independence and calm.

0845 073 9430

sales@medpac.co.uk

www.medpac.co.uk

It doesn’t mean assuming an emergency

will happen. It means

recognising that some

medical conditions require

quick, accurate support,

and that preparation can

make those moments

less stressful for everyone

involved.

Preparedness can look

different for everyone, but

often includes:

: Carrying emergency

medication safely

: Keeping medication at a

stable temperature

Having medication available is only a part of

the picture. Clear, accessible

information about what

the medication is, why it’s

needed, and how it should

be administered can make a

crucial difference.

Including ID cards and

treatment plans alongside

medication helps remove

uncertainty. It allows people

to act with confidence, even

if they’ve never been in that

situation before.

Clear information doesn’t

16





Why digital social care is

essential to neighbourhood health

T

he shift towards neighbourhood

health services is not about creating

entirely new models of care. It is

about building on what already works and

supporting people more effectively, closer

to home.

Digital Care Hub, the national support

organisation for social care providers, says

that it is the changing role of data and digital

technology which can make this possible.

Shared records, remote monitoring, and

emerging uses of artificial intelligence are

enabling teams to intervene earlier, coordinate

more effectively, and take a more

proactive approach to care.

This creates real opportunity, but it also

brings a practical challenge into focus. Digital

capability is not yet developing evenly across

the system, and neighbourhood health is not

delivered by the NHS alone.

Creating a clear picture

Neighbourhood teams rely on professionals

working together across organisational

boundaries, which only works when

information moves with the

person. In practice, that means

bringing together multiple types

of insight: a GP consultation,

a hospital discharge summary,

observations recorded by a

care worker, and data from a

monitoring device in someone’s

home. When these connect,

small changes become easier

to spot and can prompt an

earlier response. When they

do not, staff are left piecing

together partial information,

often relying on workarounds,

and opportunities for early

intervention can be missed.

Progress is real – but

inconsistent

There has been strong progress

in digital transformation

across the NHS, and social

care is also moving forward,

with many providers adopting

digital care records and

exploring new technologies.

However, this progress is not

yet consistent. Some care

homes are already using

connected devices and

sharing information digitally

with NHS teams, while

others are still improving

connectivity or building

workforce confidence. That

variation matters because

neighbourhood health

depends on every part of

the system being able to

contribute.

Developing digital

capabilities across health

and social care

For senior leaders, this is fundamentally

about delivery. Digital capability across social

care needs to be developed alongside NHS

systems, not after them. That means reliable

infrastructure, interoperable records, access

to devices, and support for the workforce,

backed by sustained investment rather than

short-term programmes.

Virtual wards and remote monitoring offer

a clear example of how this shift is already

happening. They

are well established

in many areas,

supporting people

with frailty, respiratory

conditions, and

long-term illness

at home or in care

homes. A person with

chronic obstructive

pulmonary disease

might check their

oxygen levels

daily using a pulse oximeter, while in a care

home, monitoring technology might detect

early signs of deterioration. This information

is brought together and reviewed by a

multidisciplinary team, enabling a quicker

response when needed.

However, access to this level of support

is not yet consistent. If these approaches

are to become standard, the supporting

infrastructure needs to be in place

everywhere, including in

social care settings.

Role of AI

As more data is brought

together, there is growing

interest in how artificial

intelligence can support care.

It can help identify patterns,

highlight risk earlier, and

support planning at both

individual and population

level. However, this depends

on having a complete and

connected dataset. If social

care data is missing, the

insights are less reliable.

At the same time, the

way data is handled becomes increasingly

important. Cyber security and data protection

need to be built in from the outset, and staff

need appropriate access to information.

Role-based access allows people to see what

they need to deliver care without unnecessary

complexity. When this balance is right, it

supports safe and confident decision-making.

Social care providers are central to making

neighbourhood health work. They support

people every day and are often the first to

notice changes

in condition or

behaviour. They are

also increasingly

expected to

contribute to

prevention, discharge,

and ongoing

monitoring. That role

depends on having

the right tools.

New opportunities

Neighbourhood health services bring together

new ways of working, new expectations,

and new opportunities. Digital and data

sit underneath all of them. Virtual wards

and remote monitoring show what can

be achieved when these elements come

together. The next step is to make that level of

capability consistent across the whole system,

with social care included from the outset so

that more coordinated, proactive, and personcentred

care becomes the norm.

Digital Care Hub is an independent, not-forprofit

organisations providing free information,

guidance and support to social care on tech &

data. Throughout May, Digital Care Hub will be

focusing on neighbourhood health including a

webinar on Neighbourhood health and the

role of social care data on 21 May.

For details, visit: www.digitalcarehub.

co.uk/digital-care-in-focus

18



Five reasons to engage with an external

consultancy for medical device design

By Euan McBrearty, Head of

Commercial & Innovation,

Wideblue

Over the past 20

years Wideblue has

worked with hundreds of

inventors to bring their

medical device ideas to

market. These are some

of the key lessons we

have learned:

1. The medical device

sector is highly regulated and

rightly so. Without a detailed

understanding of the regulations

and legislation it is very easy to spend

considerable amounts of time and money to

find that your product will not be approved.

2. Is there a market for your product? To be

viable the product needs to solve a medical

problem/issue. Do products already exist,

does your product improve on what is in the

marketplace already? Initial market research

should determine whether there is sufficient

demand to make a product profitable. If a

disease or condition is very rare there might

not be enough of a target audience. A patent

search should also reveal whether similar

ideas have been tried in the past,

why did they not succeed?

3. Design with manufacture

in mind. The product may

solve a problem but if the

manufacturing costs are

prohibitive it may not

be viable. Working with

a design partner can

help you find the right fit

in terms of supply chain

and manufacture. We

always recommend using

an ISO-certified (ISO 13485) or

FDA-registered manufacturer. It

is also a good idea to engage a patent

attorney to ensure your IP is protected.

4. The approval process can be long and

arduous. Extensive testing using clinical

and user trials is required to provide safety,

effectiveness and usability. We have seen

companies tied up for years in negotiation

with the regulatory authorities as they find

their device is not fit for purpose. A device

may go through several iterations before it

meets the legislative requirements.

5. Working with a trusted partner gives you

access to a multi-disciplinary team with as

broad range of expertise and knowledge.

Our team of 16 for example have skills

in engineering, bio-mechanics, optics,

electronics, software, photonics and product

design.

In summary, working with an experienced

medical device design partner can save you

time and money, avoid regulatory pitfalls, offer

access to an experienced multi-disciplinary

team and give you a fighting chance to bring

your product to market.

For further information, please visit:

www.wide-blue.com

Legacy

Nursecall

Systems

Assessed Carefully.

Maintained Responsibly.

Nursecall specialists since 1984

When manufacturer support ends, earlier

generations of Nursecall systems are often labelled obsolete.

In practice, continued suitability depends on condition, risk,

and regulatory expectations, not age alone.

Edison Telecom works with care providers to assess existing Nursecall installations against operational performance, safety,

and CQC-relevant requirements, including reliability, responsiveness, and ongoing maintenance.

Where appropriate, we recommend refurbishment, targeted upgrades, or partial replacement as a first step. This supports

sustainability by reducing unnecessary waste and provides a cost-effective alternative to full system replacement, while

minimising disruption to care delivery.

Where refurbishment is no longer suitable, where clinical needs have changed, or where providers

choose to modernise, we deliver structured, compliant replacement solutions.

To discuss an existing system or

arrange an assessment, contact

Edison Telecom Ltd on 01252 330220

or visit: www.edisontelecom.co.uk


HEALTHCARE ESTATES News

Built-in antimicrobial protection is urgently needed

n December, NHS

IEngland reported a sharp

surge in flu and norovirus

hospitalisations, with

flu admissions rising by

more than 55% in a single

week. Readily transmitted

via contaminated hightouch

surfaces, these

viruses have renewed concerns about hygiene

resilience across hospitals, transport systems,

schools, and other communal spaces.

High-touch surfaces such as door handles, tables,

light-switches, and handrails are known hotspots

for microbial transfer. These surfaces can harbour

pathogens for extended periods, allowing them

to spread quickly between patients, staff and

ISS launches latest Healthcare

Training Academy

SS, a leading workplace

Iexperience and facility

management (FM) company,

is delighted to announce the

extension of its Healthcare

Training Academy with the

opening of a new facility at

University Hospital Hairmyres

(UHH) in South Lanarkshire,

Scotland.

Adjacent to the hospital’s existing training facilities,

the new Academy will allow for comprehensive

training for ISS employees, including housekeeping,

portering and estates teams, designed to develop

and hone skills of facility management professionals

in healthcare, offering a blend of virtual and practical

training covering areas such as technical skills,

leadership, and sustainability.

The Academy will also feature a fully equipped

simulated ward bedroom, complete with a hospital

bed, associated furniture, shower, wash hand

basin, toilet, and specialised vinyl flooring (standard

and slip-resistant), to give employees first-hand

Safeguarding hospital cooling

large hospital in central

A England undertook a

major initiative to upgrade

its infrastructure. To ensure

continuity and maintain system

redundancy during the summer

months of improvement works,

hospital administrators engaged

ICS Cool Energy to provide

a reliable temporary cooling

solution, enabling uninterrupted

healthcare services and minimising operational risks.

As part of an infrastructure upgrade programme, the

hospital set out to further strengthen the resilience

of its cooling system. Ordinarily, one chiller would

operate while the second remained on standby,

ready to maintain continuity should the primary

unit require support. During the upgrade works,

the facility management team needed to run both

chillers simultaneously even under moderate

conditions. This temporarily removed built-in

redundancy and increased strain on the system.

With summer approaching and temperatures rising,

the hospital required a reliable, efficient cooling

system to ensure continuity across critical clinical

spaces, operating theatres, wards, and communal

passengers alike.

Michael Laurier, CEO at

Symphony Environmental,

argues that their d2p

Antimicrobial technology,

integrated directly into

plastic products during

manufacturing, is urgently

needed to provide permanent 24/7 protection.

He says, “The recent spike in hospital infections by

flu and norovirus is a stark reminder of how quickly

pathogens can impact public services when surface

transmission isn’t adequately controlled.

“As infection concerns rise, passive, built-in

antimicrobial protection should be a core component

experience in training for

performing key technical tasks,

such as:

: Cleaning to ISS’s rigorous

Pure Space methodology

: Making repairs to the nurse

call system

: Servicing medical gas

pendants

Having first launched at Chelsea & Westminster

Hospital in 2019, the ISS Healthcare Training

Academy is now being delivered at three UK

healthcare sites, the other being at Lewisham

Hospital, by dedicated teams of learning specialists,

operation leads and NHS consultants. The

Academy is a cornerstone of ISS’s mission to create

sustainable, people-centred workplaces, with a

focus on innovation and excellence in healthcare,

as well as aligning with the UHH’s commitment to

delivering the highest quality of care.

www.uk.issworld.com

areas. To support uninterrupted

services and mitigate operational

risk during the upgrade and highdemand

season, administrators

engaged ICS Cool Energy to

provide temporary hire chillers as

part of an integrated solution.

ICS Cool Energy was tasked

with designing and deploying

a complete temporary cooling

system capable of taking over the building’s entire

load, allowing the installed chillers to be safely

switched off for upgrade during the summer months.

The solution centred on the installation of four

500kW chillers, delivering robust and reliable

cooling capacity able to fully support the hospital’s

requirements. To overcome limitations in the site’s

existing power supply, particularly at the location

earmarked for the equipment, ICS Cool Energy also

provided two high-capacity 800kVA generators,

ensuring uninterrupted operation throughout the

duration of the works.

www.icscoolenergy.com

of public-health infrastructure, not just an optional

add-on. High-touch environments, from hospitals

and care-homes, to buses, trains and kitchen

facilities, play a critical role in the spread of

infectious agents, especially in winter months. d2p

Antimicrobial technology helps break that chain of

transmission.”

Unlike sprays or temporary surface coatings that

quickly lose efficacy, d2p is embedded into the

plastic products at the point of manufacture. This

ensures that it becomes an intrinsic, non-leaching

part of the plastic itself, providing long-lasting

performance without altering the product’s

appearance or functionality.

www.symphonyenvironmental.com

Dematic to supply

and integrate

first AutoStore

system

ematic, a leading global supplier of automated

Dwarehouse solutions, has been recently selected

by Maria Middelares vzw, a non-profit medical

organisation, to implement the first AutoStore

system for the Belgian healthcare industry. The

system will supply two hospitals in Ghent and

Deinze and two medical centres in Aalter and

Gentbrugge. Maria Middelares counts more than

400 physicians and 2,500 employees at its facilities.

“This is an important step in the modernisation

of our logistics processes,” notes Isabel Verniers,

project manager who reports directly to the co-

CEO/COO of Maria Middelares. “Our goal is to

increase our operational efficiency by roughly 30%

with the implementation of the AutoStore system,”

explains Verniers, adding, “and the high-density

storage will allow us to store more stock in a

smaller area and support our aim of supplying other

hospitals in the future.”

The solution provides scalability, a plan to

mitigate risk with back-up technology, a low

total cost of ownership, and a reliable customer

service package. According to Maria Middelares

management, these were decisive factors in

selecting the solution.

The centralisation of warehouse and pharmacy

operations, with the AutoStore system integration

playing a critical role, is intended to make the

institutions run more efficiently by purchasing larger

volumes, which reduces the number of deliveries to

the hospitals and cuts down on traffic congestion

around the hospitals.

www.dematic.com

20


HEALTHCARE ESTATES Matters


DISABILITY & MOBILITY Matters

Family life normality restored by mobility stairclimber

The basic pleasures of

being able to sleep in his

own bed, have a bath and

spend family time in the front

room are now the ‘norm’ for

Isaac Rimmer, all because

of one piece of access

equipment.

The equipment is an AAT

Sella mobility stairclimber,

prescribed through the

Occupational Therapy service

at Ainsdale Centre for Health

& Wellbeing.

Dad Paul says the Sella has made a massive

difference to family life: Isaac can have a bath

again, sleep in his own bed in the room he

shares with his brother, and they have space

and freedom to be a family downstairs.

Isaac, 9, was born with

Cerebral Palsy and has

dystonia. A mistake during

brain surgery meant to

improve his quality of life

made Isaac’s condition

worse: he became less able

and heavier.

Paul and his wife Rachel

struggled to carry Isaac up

and down the steep stairs

in their Victorian home. The

Solar for good

At Centre 81 – a community

organisation supporting

disabled and disadvantaged

adults in Great Yarmouth,

Norfolk – solar energy is now

helping sustain essential care

services. By installing a 60 kWp

rooftop PV system using 96

AIKO COMET 625 Wp modules,

the charity has significantly

reduced its electricity bills while

strengthening long-term energy

resilience.

Rising operational costs were

placing pressure on Centre 81’s

grant-funded model. For Chief

Executive, Alison Holmes, going

solar was a practical strategy to

protect core services, not just

cut carbon, “As a medium-sized

charity with 58 employees we

earn through traded income

balanced with grant income. The

energy saving we are receiving

is money I do not have to find

somewhere else – it allows me

to focus on running the business

rather than bidding for grant

money,” explains Alison Holmes.

Delivered by Barrington Solar

and financed through a UK grant

scheme, the installation was

tailored to:

: Reduce annual operating

costs

: Boost energy self-reliance via

on-site generation and battery

storage

: Advance the charity’s

environmental commitments

With heavy daytime usage and

an east-west roof layout, Centre

81 needed high-efficiency

modules that could perform even

in non-optimal orientations.

AIKO’s N-Type ABC modules

were chosen for their best-inclass

output per square metre

and their full-black aesthetic

– well suited to a prominent

community-facing building.

only answer for everyone’s

safety until a solution was

found was to move Isaac’s

hospital bed into the front

room.

The family’s Occupational

Therapist, Helen Murphy,

appreciated the family’s

desire for Isaac to be able

to access upstairs, to be in

his own bedroom and be

able to bath. So she reached

out to AAT to assess Isaac,

the family and the home

environment to determine whether the Sella

mobility stairclimber would be appropriate.

Sella worked! Paul and Rachel found it easy

to transport Isaac up, down the stairs and

on to their final destination – the bathroom,

bedroom, lounge, with no need

to lift/transfer Isaac en-route…

https://aikosolar.com

Sella is the UK’s top-selling

mobility stairclimbing

wheelchair. Its light weight,

high balance point and

automatic braking make it easy

for Paul and Rachel to use.

Sella’s in-built seat, arms and

lap belt mean Isaac is always

safe and comfortable, even

if he has a dystonic episode

while on the stairs.

For the family, it was an

added bonus that AAT

made the effort to deliver

the Sella the week before

Christmas. “It made

such a difference to our

Christmas celebrations!”

says Paul. “Isaac could be

with his siblings upstairs

and have a stocking at

the end of his bed on

Christmas morning. We

were able to celebrate as

a family, with space, in the

front room.”

Adds Paul, “We know life

will never be ‘normal’, but

we want Isaac to do as

much as he can. Little things like being able

to have a bath, which he loves, and to be with

his brother and sister upstairs make all the

difference. Now he can do those things again,

because we can safely get him up and down

stairs with the stairclimber.

“And hopefully, in the summer, we can use it to

get him out into the back garden too!”

Proudly Supporting the Community

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Ideal for: Nursing Homes, Care Homes,

Community Hospitals & Home Care

settings.

Distributor opportunities available.

Contact our team today to find out more.

+44 (0)1773 838000

info@alfrecell.com

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Full details of the Sella stairclimbing

wheelchair, how it works and how to

book a free no obligation assessment

can be found:

www.aatgb.com/s-max-sella/

The Complete Care Range for the Community Market

Mattresses Underlays Overlays Cushions Cot Bumpers Safety Mats

Supaflex Pro is a registered trademark of Alfrecell Ltd.

22


DISABILITY & MOBILITY Matters

Safeguarding children – the AAT way

An often-overlooked

element of safeguarding

children is their wellbeing

– ensuring healthy

development and safe

environments at home. It

involves empowering children

to engage with normal family

life and routine.

For any child with reduced

mobility, there comes a point

where their- and family life

– is disrupted, because of

a fixture present in almost

every home: the stairs.

AAT, the UK’s biggest provider of stair

navigation solutions to local

authorities and the NHS,

has developed a potential

resolution, that prevents any

disruption to the home, can

remove the need for a major

DFG adaptation/modification

or re-housing.

It enables the child and their

family to retain normality.

safe environment at home,

they grow with the child to

adulthood. When the original

recipient no longer needs the

S-Max, it can be prescribed

to another child with little

or no additional capital

equipment cost.

Central is AAT’s top-selling

S-Max mobility wheelchair

stairclimber. The core

powerpack unit can be

attached to a wheelchair or

have an integral seat.

Add AAT’s unique Universal Seat System,

which adjusts to individual need, and the child

can be safely transported as

they develop from infancy

into maturity.

The way S-Max works further

enhances safety at home: it

traverses the stairway and on

to destination. It removes the

risk of a transfer at the top

of the stairs that is inevitable

with a stairlift.

four key aspects of

safeguarding children

are promoting welfare:

ensuring children have

the best outcomes and

are growing up in safe,

effective circumstances

and early intervention:

supporting children and

families when problems

emerge to prevent

issues from escalating

(for more click here).

“Difficulty managing

stairs is one of the

most common reasons why any family with

a disabled member needs intervention and

support. Where appropriate, S-Max is a timeand

cost-effective means of preserving safety:

we can support in PEOP assessment, service,

deliver the S-Max and train the family in its

safe operation within two working weeks. If

one is available in Equipment Stores, it can be

effected even faster!

“The child is kept safe. Their – and their

family’s – wellbeing, mental health, dignity and

privacy – is protected.”

Further, AAT’s proposal

is cost-efficient: the core

components not only

answer the problem of giving

them and their family a

Normal family life continues

with dignity and privacy.

Elaborates Peter Wingrave,

AAT Director, “Two of the

AAT explains its re-issue scheme, and

how the S-Max works, on its website.

Visit: www.aatgb.com/ots/ and

www.aatgb.com/s-max/


CARE SHOW LONDON Preview

Registration is open for Care Show London 2026,

celebrate the care community!

themes will focus on:

: Workforce

: Regulation

: Compliance

: Policy changes

: AI and digital transformation

: Business sustainability

: Dementia and more

With a brand-new look and renewed

commitment to the sector’s needs, Care

Show London 2026 is returning to ExCeL

London on 29-30 April 2026 and registration

is open! As the UK’s trusted event for care

professionals, the show will bring together

over 3,500 care professionals for two days of

learning, networking, and guidance.

Over the course of the event, attendees will

have the opportunity to hear from leading

voices in the care sector and gain CPD credits

through a fantastic conference programme.

This year the programme is looking to provide

guidance through the ever-changing care

landscape, cutting through the noise to bring

clarity, support and inspiration. The key

Explore the latest products and services from

over 200 top suppliers and gain valuable

insights and tangible takeaways. Whether

you’re a care provider, manager, or director,

Care Show London is the must-attend

event to stay ahead of policy, discover new

solutions, and connect with peers who are

shaping the future of care.

Care Show London is designed to deliver a

high-quality conference programme focused

on real-world challenges and solutions.

The expert speakers; drawn from across

care leadership, regulation, workforce

development, innovation, and more; will share

first-hand experiences, proven strategies and

practical guidance to help delegates drive

immediate and meaningful improvements

within their organisations.

The conference sessions are built to balance

strategic thinking with practical application,

ensuring attendees leave with tangible

takeaways they can put into practice straight

away. From leadership skills and workforce

development to quality improvement and

digital innovation, each session is shaped

by the realities of delivering care in today’s

complex and fast-changing environment.

Care Show London is free to attend for care

and healthcare professionals, those working

for a social care provider, allied healthcare,

NHS, public sector professionals, chefs and

caterers, architects and interior designers.

Registration is now open, and attendees

can apply for a free ticket to join the

care community at this unmissable event

at: https://forms.reg.buzz/care-showlondon-2026/reg-is-live-pr

24


Turning care data into action

Kingfisher

Phoenix Ltd is

set to showcase its

healthcare intelligence

and care management

capabilities at the Care

Show London 2026

on Stand IN10. The

company’s focus on

secure, data-driven

insights for social care

providers positions it

within a rapidly evolving sector where digital

transformation, compliance, and preventative

care are increasingly interconnected.

At the core of the platform is a commitment to

secure, compliant data handling, with reporting

systems designed to operate in line with the

UK Data Protection Act 2018 and guidance

from the UK’s Information Commissioner’s

Office (ICO). This

ensures that sensitive

health and behavioural

data is processed

responsibly, supporting

care providers in

maintaining both

regulatory compliance

and trust with service

users.

Kingfisher Phoenix’s

‘Care Agent’

capabilities are

SquarePeg Training: Learning disability and dementia

Did you know that 2 in

3 people with Down’s

syndrome may have

dementia by their midsixties?

With an ageing population

of people with a learning

disability this creates

complexities in care that

SquarePeg seeks to address

through co-developed online

and in-person training.

About SquarePeg

SquarePeg Training is a social

enterprise led by Professor

Karen Watchman, working alongside expert

advisors with a learning disability. Together, we

co-develop training and resources on learning

disabilities and dementia.

Our one-day course, for up to 20 of your staff,

is designed for professionals in health, social

care, social work, allied health, care home

and third sector roles. We aim to support you

to move away from ‘reinventing

the wheel’ with every diagnosis.

We equip managers and staff

with the practical knowledge

and confidence required to

bring about immediate change

in practice, which enhances

the quality of life and support

for individuals with a learning

designed to turn routine

data collection into

actionable clinical and

wellbeing intelligence.

A key component

is the Health Risk

Assessment (HRA), a

structured process that

gathers information on

an individual’s health

behaviours, lifestyle,

and medical history.

The aim is to identify risk factors early, improve

health outcomes, and support targeted

interventions such as smoking cessation or

disease management programmes.

Alongside this, the platform monitors fall risk

indicators, a critical concern in adult social

care where reduced mobility and reaction

speed can significantly increase the likelihood

of serious injury

following a fall. By

highlighting elevated

risk profiles, care

teams can intervene

earlier with preventative

measures.

The system also

incorporates validated

wellbeing screening

tools. The PHQ-2

questionnaire provides

a monthly snapshot of

disability. Talk to us also

about redesigning your

service and how we can help

you prepare to support an

older population of people

with a learning disability.

Our resources

We don’t only deliver training!

Our CEO and Trainer, Karen

Watchman, has previously

developed resources such as

the Supporting Derek video,

the first resource of its kind

addressing issues of people

with a learning disability who

are affected by dementia. Our

expert advisors have updated Jenny’s Diary,

a resource to support conversations about

dementia with people who have a learning

disability. We have co-developed Andrew’s

Cards, a new card game to support change or

transition. Come and try it out at our stand!

About the Trainer

Karen Watchman began working alongside

people with Down’s syndrome

as CEO of Down’s Syndrome

Scotland, where she developed the

first course on learning disabilities

and dementia in the 1990s. Since

then, she has delivered awardwinning,

internationally recognised

training for health and social care

professionals.


depressive symptoms, helping carers identify

changes in mood that may indicate depression

or seasonal affective disorder. In parallel, the

GAD-2 assessment measures general anxiety

levels, also administered monthly at separate

intervals to ensure a clearer understanding of

emotional wellbeing trends over time.

By combining these structured assessments

with secure, real-time reporting, Kingfisher

Phoenix aims to support care providers

in moving from reactive to proactive care

delivery, enabling earlier interventions,

improved personalisation, and more efficient

allocation of resources across care settings.

As the company prepares for its presence

at the Care Show London 2026, it will be

engaging with care providers, commissioners

and digital health leaders to demonstrate

how its platform translates data into practical

frontline insights that improve outcomes

and efficiency. With a focus on compliance,

prevention and person-centred care,

Kingfisher Phoenix positions itself as a partner

for modern care services seeking measurable

impact through data-driven innovation. The

exhibition will highlight practical applications

for safer, smarter care delivery systems

integration.

0118 205 5910

info@kingfisherphoenix.com

www.kingfisherphoenix.com

Karen is an expert advisor to Alzheimer Europe

and serves on the international committee of

the National Task Group (NTG) on Intellectual

Disabilities and Dementia Practices in the

USA. While working part-time at Alzheimer’s

Disease International, Karen edited the 2021

World Alzheimer’s Report and co-authored

Plan to Impact IV, tracking progress on the

WHO Global Dementia Action Plan.

Find us at Stand IN07 at the Care Show,

come and talk about your training or

consultancy needs!

SquarePegTraining@outlook.com

https://squarepegtraining.co.uk

www.facebook.com/profile.

php?id=61574243481260

www.linkedin.com/company/

squarepeg-training-ltd



30 years of excellence: Growing

skilled care teams and leaders

or 30 years, t2 group has partnered

with care providers across England,

Fdelivering high-quality Apprenticeships

that develop skilled, confident

professionals who make a real difference.

Proudly independent and family-owned,

we remain focused on what truly matters:

supporting people and teams to deliver

outstanding care.

In the latest national apprenticeship

achievement data, t2 group (Marr Corporation)

recorded the largest increase among the

top 20 largest providers, proof that our

programmes work and our learners succeed.

Meeting today’s care sector challenges

The care sector continues to face significant

pressures, including workforce shortages,

high staff turnover, and gaps in leadership

capability. These challenges can directly

impact the quality, consistency, and

sustainability of care provision.

Investing in training is essential

Apprenticeships offer a powerful solution.

Beyond recruitment, they build capability,

confidence, and a culture of continuous

learning. This not only supports staff

development but also improves outcomes for

both staff and the people they support while

strengthening organisational performance and

CQC ratings.

How Apprenticeships support CQC

outcomes

High-quality training, such as Apprenticeships,

directly supports performance across the Care

Quality Commission (CQC) key areas:

: Safe – Staff gain practical skills in

safeguarding, risk management, and safe

working practices.

: Effective – Learners apply knowledge in

areas such as health monitoring, consent,

and person-centred care.

: Caring – Learners develop the values and

behaviours that underpin compassionate

and person-centred care.

: Responsive – Teams are equipped to

adapt to individual needs and deliver

personalised support.

: Well-led – Leadership programmes build

confident managers and a culture of

continuous improvement.

The t2 approach: Tailored learning that

drives real results

At t2 group, our approach is centred

on delivering measurable impact. Every

programme includes dedicated one-to-one

coaching, helping learners apply their skills

confidently and deliver impact from day one.

: Applied in the workplace – Skills and

knowledge used immediately in real care

settings

: One-to-one coaching – Personalised

support to maximise learner development

: Sustained performance improvement

– Embedding behaviours that strengthen

teams long-term

OUR SECTOR-FOCUSED

APPRENTICESHIP PROGRAMMES

INCLUDE:

Our Care Apprenticeship programmes – for

frontline professionals and care leaders

: Level 2 Adult Care Worker – For frontline

care professionals delivering high-quality

support in a range of care settings. Approx.

14 months

: Level 3 Lead Adult Care Worker –

Develop confident senior carers who

support individuals with complex needs

and mentor others. Approx. 16 months

: Level 4 Lead Practitioner in Adult Care

– Build leadership skills, improve team

culture, and strengthen practice. Approx.

17 months

: Level 5 Leader in Adult Care – Prepares

leaders to manage services, improve

performance, and ensure delivery of highquality

care. Approx. 18 months

Our Leadership and Management

Apprenticeship programmes – for aspiring

and established leaders

: Level 3 Team Leader – Equip team

leaders with the skills to manage people,

performance, and operations effectively.

Approx. 16 months

: Level 5 Operations Manager – Strengthen

strategic leadership capability across your

organisation. Approx. 21 months

Diplomas in Adult Care – delivered across

England through flexible, one-to-one

workplace support

: Level 3 Diploma in Adult Care – For care

professionals providing day-to-day support

who want to develop their skills and

knowledge. Approx. 10 months

: Level 4 Diploma in Adult Care – For senior

carers or team leaders looking to build

confidence in supervising and supporting

others. Approx. 10 months

: Level 5 Diploma in Leadership and

Management for Adult Care – For

managers or aspiring leaders responsible

for leading care services or teams. Approx.

16 months

Each programme is designed with care

providers in mind, flexible, supportive, and

aligned with real workplace needs so your

team sees results from day one.

Join us at The Care Show

If you’re attending The Care Show from 29-30

April, we’d love to see you! We’ll be at Hall N5

| Stand C62 to share our expertise, discuss

how our Apprenticeships can support your

team, and connect

with sector leaders.

We’d love to talk

about how our

Apprenticeships

can support your

people. Scan the

QR code to visit

our website.

26


HEALTHCARE MATTERS News

Children

experience

strokes

differently

he international ‘Build Care’ project explores how

Tbuilt environments affect the everyday lives of

children after a stroke. Architects, health economists

and neuroscientists used a multidisciplinary

approach to develop design recommendations

shared with experts and affected individuals on an

online platform. The objective is to improve the lives

of such children and their families.

Strokes in children are rare and often detected late.

Those affected and their families have to live with the

consequences for the rest of their lives. A research

team led by Maja Kevdžija from TU Wien (Vienna

University of Technology) is investigating what role

informal (home, neighbourhood, school) and formal

(hospital, rehabilitation clinic, outpatient clinic) care

environments play in the everyday lives of children

and families affected by childhood stroke.

Co-funded by the Austrian Science Fund (FWF), the

project focuses on child stroke patients between

the ages of six and fourteen and explores how

these families experience everyday life in different

environments. “We look at everyday environments,

from home to school to hospital and rehabilitation

centres,” notes architect Maja Kevdžija. In

collaboration with partner institutions, including

TU Dresden, KU Leuven, the Medical University of

Vienna, and the Research Unit for Public Finance

and Infrastructure Policy at the Department of Spatial

Planning at TU Wien, Kevdžija addresses this issue,

about which there is scant research to date.

maja.kevdzija@tuwien.ac.at

www.tuwien.at

https://scilog.fwf.ac.at

Pancreatic cancer forms ‘synapses’

ancreatic cancer is

Pone of the deadliest

types of tumours. A

team at the Technical

University of Munich

(TUM) has discovered

that pancreatic tumours

exploit the body’s nervous

system by forming socalled

pseudosynapses.

Through a specific

receptor, the cancer cells

take up the neurotransmitter glutamate, which drives

tumour growth. The researchers now hope to identify

drugs that can block this process in patients.

It has been known for some time that the nervous

system can affect cancer development. For example,

nerve cells from healthy tissue can grow into

tumours, a phenomenon known as ‘neural invasion’,

which is typically linked to a poor prognosis.

About six years ago, a US research group

discovered a new mechanism in the brain: tumours

can form their own synapses, co-opting neuronal

communication for their benefit. Professor Ekin

Demir, a clinician scientist at the Department of

Surgery at the TUM

University Hospital, and

his team built on this

finding to investigate

whether tumours outside

the brain might form

similar structures.

Pancreatic tumours often

show neural invasion.

Thus, if such synapse-like

structures existed outside

the brain, this was the most likely place to find them.

The researchers searched pancreatic tumour tissue

for clusters of receptors specialised for specific

neurotransmitters. In some samples, they did indeed

find a strong concentration of NMDA receptors –

the receptors that bind glutamate. Then came the

successful search for the characteristic structures of

synapses, carried out in the classic way under the

electron microscope. Owing to subtle physiological

differences compared with typical neuronal

synapses, the researchers refer to these structures

as pseudosynapses.

St Albans residents offered

lifesaving alternative

t has been reported that 999

Iservices were under extreme

pressure and callers for even

heart attacks and strokes were

being asked to make their

own way to hospital. Local

entrepreneur and healthcare

professional, Dave Hawkins,

founder of MET Medical, states

the company’s Urgent Care

at Your Door service is the

solution for many.

The service launched earlier

this year is designed to

address the growing crisis

in emergency response times; the service offers

rapid, expert care directly to patients’ homes. From

advanced diagnostics to immediate treatment, the

initiative ensures that those seeking urgent medical

assistance can access it.

“As someone who has worked in healthcare and

with family locally, I have experienced the impact

of delays first-hand; both my parents have been

ill or fallen in the last year,

and luckily, I was able to

send them one of our private

ambulances,” said Dave

Hawkins. “I used to worry that

if one of them has a fall, there

might not be anyone nearby to

help them.”

MET Medical’s Urgent Care

at Your Door service is

available to families across

St Albans, Hatfield, and the

surrounding areas. The team,

which includes paramedics

and Advanced Clinical

Practitioners, is equipped to provide immediate onsite

diagnostics, including ECGs and point-of-care

blood analysis, emergency medication, fast access

to scans such as X-rays or MRI and even transport

to a private hospital if needed.

Brain-computer interface for patient with quadriplegia

team at the

A Technical University

of Munich’s TUM

University Hospital has

implanted a braincomputer

interface in a

patient paralysed from

the neck down. The

five hour procedure

was the first of its kind

performed in Europe.

The device enables

research that could

one day help restore independence and improve

quality of life for patients. In particular, the

scientists hope to enable the 25 year old patient

to control his smartphone and a robotic arm

using only his thoughts.

The researchers are

now seeking additional

participants.

“I hope I’ll be able to eat

and drink independently

again and need a little

less help in everyday

life,” says Michael

Mehringer. At 16, he

survived a serious

motorcycle accident.

This was followed by 14 months in hospital,

including a coma, intensive care, and numerous

surgeries. To this day, he is quadriplegic. Michael

Mehringer and his family learned about the study

www.tum.de

www.met-medical.co.uk

‘Artificial Intelligence for Neuro Deficits’ at TUM

University Hospital through a newspaper article.

“I always stay positive. I’m always hopeful. That’s

what keeps me going. I’m proud I can contribute

to advancing research,” he says.

Surgery lasted more than five hours

After extensive preparation and planning, the

neurosurgery team at TUM University Hospital

implanted a custom-made brain-computer

interface in a surgery lasting more than five hours.

The device’s 256 microelectrodes capture signals

from the part of the brain that plans and executes

complex grasping movements.

www.tum.de

28


RECOMMENDED SUPPLIER Directory

Gold & Wassall are the UK’s No.1

manufacturer of hinges. We provide

a fully comprehensive manufacturing

service, which enables us to offer any

hinge, for any application.

All our hinges are manufactured at our

premises in Tamworth, UK.

Whether retrofitting existing gas-systems

to be more efficient for cost-conscious

operations or seeking to optimise

investment in reducing carbon emissions

from your buildings, talk to Adveco for

award-winning specialist design, supply,

and service of efficient, sustainable water

heating for the care sector.

We are a team of highly trained Occupational

Therapists and Rehabilitation Engineers

based in South Wales with over 35 years’

experience of providing wheelchairs

and seating in NHS, Private and Charitable

sectors. We are also highly skilled at

providing clinical education and training to

Therapists, Suppliers, Case Managers and

Wheelchair users.

Founded in the heart of Cardiff, D J Hill

Engineering Services Ltd has cemented its

position as a preeminent engineering company

with a dedication to excellence in providing

high-quality bespoke metal products. With

decades of industry experience under our belt,

we have evolved into a trusted supplier that

caters to the distinctive needs of diverse sectors

across South Wales and the South West area.

When it comes to your prosthesis, you need

someone you can trust. Chris Parsons is

the founder of Design Prosthetics Ltd, an

independent, private prosthetic clinic based

in Lewes, East Sussex. With over 40 years

of experience in prosthetics and orthotics,

Chris has dedicated his career to improving

the lives of individuals with limb differences.

EDGE Services is one of the leading providers

of people handling training in the UK today.

EDGE will train you to deliver moving and

handling, dementia care and challenging

behaviour courses to your colleagues,

providing you with the resources, techniques

and skills to make a real difference to

the health and safety of both your

colleagues and your clients.

We’re a family-run business with more than

40 years of experience in the mobility aids

industry, so you can count on us to have the

knowledge and understanding of exactly what

our customers want and need. That’s why we

offer such a comprehensive range of products

that are designed to improve your quality of

life and to help you stay mobile, active,

and independent for as long as possible.

BBL Batteries has a huge range of

batteries for your every need – from VRLA

deep cycle batteries to long lasting lithium.

We also supply batteries for stairlifts, bath

hoists & all variety of mobility aid.

With over 50 years serving our mobility

customers, let us look after you!

Thor Assistive Technologies Ltd are Distributors of

Neuro Rehabilitation Robotic and related devices.

We believe in ‘Robotic Integrated Rehabilitation’

to provide rehabilitation that compliments

Physiotherapy and improves results by increasing

repetitions and exercise dose. UK based, providing

products from around the world, the team provide

assessment, demonstration, installation, training

and ongoing support to our partner clinics

Apex Wiring Solutions is transforming electrical

systems in healthcare projects.

Our leading-edge pre-wired technology ensures faster

installations, reduced waste, and enhanced safety.

Trusted by healthcare leaders across the globe, we’re

setting a new standard in efficiency and innovation.

Scan the QR code to discover how we’re powering

the future of healthcare.


Healthcare Matters Issue 845

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