Healthcare Matters Issue 846

www.healthcarematters.uk
ISSUE 846 – May 2026
TEL 0121 824 7700
Leveraging
clinical
expertise to
build a thriving
homecare
business
How Apurva Sharma used a
physiotherapy background to
expand her homecare services
Pages 22-23
How to choose the right medical gas
outlets with GCE Medical
16 17
29
Why digital stereo inspection is the new
standard for healthcare innovation
BDS Doors specialises in high-quality
doors to businesses across the UK

TECHNOLOGY & SOFTWARE Matters
Bringing a change of scenery to care
Recreo VR is a UK managed virtual
reality service built for care and
healthcare settings. Founded in 2021,
the company helps care homes, hospices,
hospitals and community services use
VR to improve the mental and social
wellbeing of the people they support.
The service is deliberately simple. Recreo
provides the headset, the app, the content,
the training and ongoing support as a
single annual subscription. Staff do not
need technical expertise, and the system
runs without Wi-Fi or controllers. A carer,
nurse or activities lead can place the
headset on a resident or patient and
begin a session within seconds. This
matters in busy environments where
complex technology rarely survives
contact with day-to-day reality.
Content sits at the heart of the offering.
Recreo records and produces its own
360-degree experiences, and works with
partners including the National Trust.
Our regular content cycles cover travel,
nature, music, hobbies and reminiscence
content designed for older adults and
people living with dementia. Bespoke
filming is available so organisations can
capture meaningful locations for specific
residents or patient groups.
The service was co-designed with people
living with dementia through the Alzheimer’s
Society Accelerator Programme, which
invested in the business and supported an
evaluation with more than 100 people living
with dementia. That evaluation recorded
97% engagement and 86% enjoyment.
Furthermore, the Care Quality Commission
has recognised the use of Recreo
headsets as good practice in inspection
reports. The service is currently used in
around 150 organisations across the UK,
spanning elderly residential care, nursing
care, dementia services, learning disability
support, hospice care and NHS settings.
In care homes, the service supports
engagement, reminiscence and meaningful
activity, including for residents who
are bedbound or living with advanced
dementia. In hospitals and hospices,
use cases include anxiety reduction,
pain distraction, relaxation, wish fulfilment
experiences and support for patients
facing long stays or end of life care.
If you would like to book a free
demonstration, or find out more,
please get in touch:
01482 526940
info@recreovr.co.uk
www.recreovr.co.uk
2
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CONTENTS 846
EDITOR’S NOTES
Welcome to our May edition. Explore our handpicked features on
innovative companies across the healthcare industry.
In this issue, we have featured Mobility Care Solutions as our
Mobility Company of the Year. Since 2004, Mobility Care Solutions
has been transforming lives across the North-East, combining
decades of expertise with a truly customer-first approach. From
mobility aids to vehicle adaptations, its bespoke services are built
around independence and dignity. Turn to pages 4-5 to discover
how this family-run business is helping people regain freedom and
confidence every day.
The Primary Care Show is taking place on 20th-21st May 2026 at the NEC, Birmingham.
Expect a comprehensive, CPD-accredited conference programme spanning eight clinical
and professional streams, with more than 120 sessions and over 130 expert speakers.
Please see page 6.
With a background in physiotherapy and a passion for improving lives, Apurva Sharma has
built a thriving homecare business rooted in clinical expertise and compassionate care.
Now pioneering a new approach to rehabilitation within the sector, her journey is driving
meaningful change. On pages 22-23, we feature a fascinating and insightful article on how
innovation and care are coming together to deliver better outcomes.
Show preview: Design in Mental Health 2026.
Gina Burton
Editor
Other topics covered: Technology & Software, Healthcare Estates, Training & Development,
Nursing & Care, External Works.
HEALTHCARE MATTERS
NW PICTURES
THE PRIMARY
CARE SHOW
PREVIEW
LIFT BIOSCIENCES
TECHNOLOGY &
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LIFE SCIENCES
TECHNOLOGY
& SOFTWARE
NEWS
SCILOG
TECHNOLOGY
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COVER STORY
See pages 22-23
CONTACTS
PUBLICATION MANAGEMENT
Kimberley Best Publication Manager
0121 824 7700
kimberleybest@healthcarematters.uk
EDITORIAL
Gina Burton Editor
07483 931474
gina@healthcarematters.uk
PRODUCTION
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production@businessandindustrytoday.co.uk
ACCOUNTS
Paul Whitaker Accounts Manager
0121 824 4742
accounts@businessandindustrytoday.co.uk
Leveraging
clinical
expertise to
build a thriving
homecare
business
How Apurva Sharma
used a physiotherapy
background to expand
her homecare services
Contact Sales on 0121 824 7700
kimberleybest@healthcarematters.uk
www.healthcarematters.uk
For more information or format requirements,
please see our Media Pack
Find us on LinkedIn
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and
@hcm_uk
Unless stated as news, the entire content
of this publication is advertorial based.
To place an advertorial or an advert,
please call 0121 824 7700.
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MOBILITY Company of the Year
Mobility that
puts the
customer first
In this issue of Healthcare Matters, we
have featured Mobility Care Solutions as
our Mobility Company of the Year
nitially established in 2004, Mobility Care
Solutions was founded by Terry Battan, a
Imobility specialist with over 40 years’ experience
in mobility aids including servicing, repairs and
vehicle adaptations. The company was set up to
provide customers with a total solution to any and
all mobility needs, offering a full-service approach
that firmly puts the customer at the centre.
Since its foundation, the family-run business has
been serving Teesside and wider North-East region
diligently from its showroom/service and repair
centre in Sunderland. The company works with a
variety of customers, from individuals buying their
first mobility aid, to local organisations like Saint
Oswald Hospice and Sunland Carers.
Over its decades of experience in the mobility
industry, the company has developed an outstanding
reputation for its dedication to customer service,
high quality products and its commitment to provide
solutions that ensure customers can live life to the
full, whatever their needs.
Mobility Care Solutions stock a comprehensive range
of products from the biggest and best-known brands
in the sector, famed for their reliability, quality, and
durability. From wheelchairs and mobility scooters,
to lifting aids and adaptations; Mobility Care
Solutions supplies it all. The company is also FSB
and Motability accredited, meaning no matter what
product or service a customer needs, they can be
assured of quality and safety.
One of the company’s most popular product areas is
its mobility scooters. Mobility scooters give users the
freedom and independence they need to enjoy the
very best quality of life, and the company’s extensive
range of high-quality scooters from the
top brands in the industry, cover a vast
array of different needs.
Standard mobility scooters can be
too large to fit into a vehicle and too
cumbersome to carry, so Mobility Care
Solutions’ range of folding scooters
have been designed to eliminate this
problem. Folding down to the size of
a small suitcase, these products make
transporting mobility scooters simple
and manageable while minimising any
lifting requirements.
Mobility Care Solutions also stocks
road-legal mobility scooters. These Class 2 and
3 scooters boast cutting-edge features like large
batteries, bigger tyres for optimal performance and
four-wheel suspension. Some of the company’s more
advanced models even come with waterproof dash
panels, waterproof USB power outputs and run flat
pneumatic tyres.
Mobility Care Solutions also supply all of its scooters
with a manufacturer’s warranty that covers the parts
and labour, but its commitment to ensuring the
best for its customers goes beyond simple service
agreements.
“We get a lot of people who come in and they
are reluctant or scared to use a mobility scooter,
so we take them to the warehouse where they
can test them out and get comfortable with their
use.” Director, Claire Battan told us, “Seeing their
faces light up because they can actually ride these
scooters and have a sense of independence is so
rewarding.”
Mobility Care Solutions also offer an impressive
array of vehicle adaptations designed for maximum
freedom and flexibility. From consultation and advice,
to installation and aftercare, the company provides
a complete service and its Motability accreditation
means Mobility Care Solutions fully licensed to install
all kinds of mobility adaptations.
Its range includes well-known brands such as
Autoadapt, Autochair, Alfred Bekker, Cowal Mobility,
Jeff Gosling, Elap, Unwin, He-Man Dual Controls,
Tech Mobility and Lodgesons; and the company can
fit a broad spectrum of driving control adaptations so
that driving can be both easier and safer.
From hand controls and electronic accelerators, to
pedal extensions, left foot accelerators and steering
aids; Mobility Care Solutions offers a 360 service
that starts by discussing options and agreeing on
the best choice, before progressing through to the
installation of these adaptations, so customers can
get safely out on the road.
Like its mobility scooter service, Mobility Care
Solutions’ expertise in vehicle adaptations is
underpinned by a resolute dedication to provide the
utmost in customer support. This dedication means
4
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Mobility Care Solutions goes above and beyond to
give customers back their freedom.
“We once had a veteran come to us and he suffered
with a lot of mobility issues, but we were able to
modify his car so he could drive even while missing
a hand.” Claire told us, “I’ve never seen somebody
so elated to get his independence back and that’s
why we do this. It’s just amazing to be able to give
somebody that dignity back.”
Alongside its mobility aids, the company offers a
reliable repair service, performing mechanical repairs
and a breakdown service for complete peace of
mind. It services every make and model of mobility
equipment and its skilled team can repair both
electronic and mechanical faults to get equipment
up and running again as quickly as possible.
This complete commitment to customer service is
a central part of Mobility Care Services’ ethos. The
company prides itself on putting customers’ needs at
the forefront of everything it does, ensuring extensive
after-care alongside backup service, free delivery,
free consultations and product demonstrations.
“Our job is to provide the best service we possibly
can for anybody who’s disabled, elderly or needs
help with mobility.” says Claire, “Our main priority is
to provide a service, to make life easier for them and
give them some sense of independence. For us, the
key part of this business is the service we offer.”
For Claire, what sets Mobility Care Services apart
from others in the sector is the dedication of its
staff. All its team members, whether they are a
salesperson or mechanic, share the same drive to
deliver the absolute best for their customers.
“We are a family business with brilliant staff.” says
Claire, “We don’t do hard-selling and provide honest
and reliable advice, so the staff are what make the
business. They’re an amazing team who are always
friendly, helpful and go above and beyond.”
Another unique element of Mobility Care Solutions is
its commitment to community endeavors. Alongside
its extensive expertise in all areas of mobility
products and services, the company also supports
local suppliers and helps out with community
outreach programmes.
“We once had a councilor come to us with a
scheme to help get disabled people down onto the
beach. So, we were able to supply an evac chair
that allowed mobility impaired people to get down
the steps to the beach and go into the sea.” Claire
explains, “This was the first time a lot of these people
had been able to even get into the sea, so we try to
help out in the community as much as we can.”
This community minded approach has paid
dividends for Mobility Care Solutions. Over the last
few years, the company has gone from strength
to strength, offering a more varied service and
completing more local projects. Recently the
company revamped its Sunderland showroom,
which has not only been renovated and filled with
new products, but freshly designed to offer more
space and accessibility to a variety of customers.
Looking forward, the company hopes to build on this
momentum by developing new partnerships with
local organisations, local housing authority Gento,
and local special needs schools, as well as investing
in its team with further Motability accredited training.
Claire explained, “We want to be able to offer our
customers a truly bespoke service, so we are further
developing the team and providing training to new
mechanics to make them Motability accredited. This
means our mechanics will have additional expertise
in dealing with quite complex machines for people
with specific needs.”
We asked Claire what it meant for Mobility Care
Solutions to win this award, “We were absolutely
blown away to be recognised for our hard work. We
were just shocked because you put so much into the
service, so to be recognised like this is a massive
achievement and really highlights all the amazing
work the team do day-to-day.”
Mobility Care Solutions is unique in the mobility
aids market. Its stunning array of mobility scooters,
vehicle adaptions, mobility aids and comprehensive
support packages are only part of the company’s
appeal however. The company sets itself apart by
its unwavering commitment to ensure the customer
receives the best they possibly can.
Rather than offer a one-size fits all approach, Mobility
Care Services provides bespoke service in all it does.
From consultation and advice, to installation and
repair, the company is propelling itself forward by
always placing the customer’s individual needs
at the centre of its approach.
This dedication to its clients is unique to the
company and this approach, where the needs of the
individual is considered above all else, is changing
the face of the industry and cementing Mobility Care
Solutions’ position as a company that is leading the
way in people-centric mobility.
For more on Mobility Care Solutions,
please see below:
01915 487747
enquiries@mobilitycaresolutions.com
https://mobilitysunderland.co.uk
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Preview
What to expect from the 2026
Primary Care Show
The Primary Care Show is taking place on 20th-21st May 2026 at the
NEC, Birmingham
The Primary Care Show remains a cornerstone
event for frontline clinicians navigating a
rapidly evolving NHS landscape. Positioned
as the UK’s only clinically led event dedicated
to the entire primary care team, the show
brings together GPs, nurses, pharmacists,
practice managers and wider community care
professionals under one roof.
Across two days, attendees can expect a
comprehensive, CPD-accredited conference
programme spanning eight clinical and
professional streams. With more than 120
sessions and over 130 expert speakers, the
agenda reflects the breadth of modern primary
care, from diagnostics and dermatology to mental
health, women’s health and digital transformation.
A major draw for 2026 is the introduction of The
Lab, a new feature spotlighting cutting-edge
innovation. Designed as an immersive space, it
will showcase emerging technologies from nextgeneration
wearables to advanced diagnostic
tools offering hands-on insight into the future of
patient care and practice efficiency. This focus
on practical innovation is reinforced across the
exhibition floor, where more than 150 suppliers
will present products and services aimed at
NW Pictures: Bringing nature into care
At NW Pictures, we believe
the environment where
someone lives is just as
important as the care they
receive. For over ten years,
our family business has been
transforming care homes and
retirement properties across
the UK – one carefully chosen
picture at a time.
Founded by Neil Warner and later on joined
by his son Lawrence. Based in the Forest of
Dean, Gloucestershire, NW Pictures provides
a complete, end-to-end artwork service: from
initial design consultation, through image
sourcing, bespoke framing, and insured
delivery, to personal on-site installation. We
handle everything, so care home managers
improving outcomes and streamlining workflows.
Education is also front and centre coupled by
strong networking opportunities, with over 5,000
healthcare professionals expected to attend.
The event’s multidisciplinary nature encourages
collaboration across roles and settings, reflecting
the increasingly integrated model of primary and
community care delivery.
Adding a distinctive cultural dimension, headline
speaker Adam Kay will deliver a keynote session
blending humour with candid reflections on life in
medicine. His appearance is expected to be one
of the most popular sessions of the programme,
offering both levity and insight into the realities of
clinical practice.
Free to attend, the Primary Care Show continues to
position itself as an accessible, high-impact event,
balancing education, innovation and community at
a time when primary care professionals are under
increasing pressure to adapt, collaborate and
lead transformation across the health system.
Please visit:
https://www.primarycareshow.co.uk
and interior designers don’t
have to.
What sets us apart is our
exclusive in-house picture
library – a curated collection of
over 4,000 images contributed
by more than twenty specialist
photographers and artists.
Every image is available to
browse by subject or colour palette, making it
straightforward to find artwork that feels right
for a particular space, scheme, or resident
community. We also work with established
external libraries and art publishers.
Additionally we offer a commissioned
photography service for homes that want
something truly unique to their location.
Our work is grounded in the growing body
of evidence around biophilic design – the
principle that visual connection with nature has
measurable benefits for human wellbeing. For
elderly residents, particularly those living with
dementia, nature imagery has been shown to
reduce anxiety and agitation, improve mood,
and support cognitive engagement. It is one
of the most accessible and effective nonpharmacological
interventions available to care
environments today, and it is at the heart of
everything we recommend.
To date, we have sourced, framed, and installed
more than 15,000 pictures across over 500
properties nationwide. In 2024 and 2025, we
were honoured to receive the Outstanding
Contractor of the Year award from Housing 21,
one of the UK’s leading retirement and care
home groups – recognition that means a great
deal to us as a small, family-run business.
Contact
Neil Warner:
07934 394063
neil@warner.pictures
Lawrence Warner:
07938 923179
lawrence@warner.pictures
https://warner.pictures
6
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DISABILITY & MOBILITY Company of the Month
A SIMPLE idea
changing mobility
In this issue of Healthcare Matters,
we are pleased to feature Monk Sticks
as our Disability & Mobility Company
of the Month
he Monk Stick is the world’s first
integrated cane-shoehorn combination
Tto be commercialised. This simple yet
revolutionary innovation removes the need for
users to bend down when changing footwear.
Widely seen as the biggest shake-up in the
mobility aids market since the invention of
Nordic walking poles.
By solving the everyday problem of bending down
to change footwear, the product is also expected
to drive meaningful replacement demand.
We caught up with founder Jeremy Monk to
discuss the business in depth.
When was the company established, and who
were the founders? What inspired its creation?
Monk Sticks s.r.o. was established in 2023 by
Jeremy Monk, following more than a decade of
research and development into how to incorporate
a retractable shoehorn into a walking stick in a way
that is both stylish and functional.
The idea was driven by personal experience.
Observing his elderly father struggle with the
simple act of putting on shoes highlighted a clear
but overlooked need. Monk Sticks was created to
address that need with a practical, well-designed
solution.
Where is your company based? Do you operate
from one location or multiple sites?
The company and its founder are based in Prague.
This location proved advantageous as the Czech
Republic is home to some of Europe’s leading
design engineers. Manufacturing is carried out
in partnership with an established walking stick
manufacturer based in Taiwan. This collaboration
ensures the product meets the highest
international standards of safety and reliability.
What is the primary role of your company?
What products or services do you provide?
Monk Sticks focuses on developing integrated
cane-shoehorn combinations. Its flagship product
– a walking stick with a retractable shoehorn
activated by a haptic switch higher up the shaft - is
developed as a Class I medical device in line with
EU regulatory standards. The company’s approach
centres on combining functionality with highquality
design.
How would you describe your company’s place
within its industry or sector?
Monk Sticks, Prague, positions itself away from
traditional low value-added walking sticks by offering
a premium product with a clear functional benefit.
What unique benefits do your products/services
offer that set you apart from competitors?
The integration of a shoehorn into a walking stick
provides an immediate and tangible benefit to users.
Beyond functionality, the product is distinguished
by its build quality and design. Each Monk Stick is
carefully engineered with balanced weight distribution
– so precise that, on a flat surface, it can stand
upright. This attention to detail reflects a broader
commitment to quality, usability, and aesthetics.
The intellectual property inherent in the Monk
Stick is protected by registered designs in multiple
jurisdictions.
Is there anything specific we can focus on? Any
achievements, milestones, or new products/
services you’d like to showcase?
The Monk Stick introduces a straightforward but
impactful innovation in a category that has seen
limited change in recent years. Industry recognition
has followed, including coverage in THIIS
Magazine, underscoring its potential to reshape
expectations within the sector.
Who are your main clients
or target audience?
Monk Sticks targets
customers who are
prepared to pay a premium
where there is a clear and
immediate benefit.
What is your company’s
tagline or guiding
philosophy?
The company’s positioning is
captured in its tagline: ‘You don’t have to stoop
with a Monk Stick!’
Have there been any notable changes, updates,
or expansions recently?
Monk Sticks is preparing to launch in the German
market, likely via Amazon. Germany represents
a strong entry point given its appreciation for
engineering quality and well-designed products.
Work has recently focused on finalising regulatory
compliance, packaging, and logistics ahead of
launch.
What are your plans or goals for the future?
Following its German launch, Monk Sticks plans to
expand across Europe. The company is also open
to partnerships with distributors, particularly in
Asia and the Americas.
The broader objective is to contribute to a
fundamental shift in the mobility aids market
towards premium canes which have the benefit
of incorporating a shoehorn.
Is there anything else you would like to share
with our readers?
Monk Sticks demonstrates how a focused
innovation can address a widely experienced but
under-served need. By combining functionality
with thoughtful design, the company aims to
deliver practical improvements in everyday life.
For more information, please see below:
monk@monksticks.com
https://www.monksticks.com
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OCCUPATIONAL THERAPY Matters
Health authority calls for
greater workplace support
in the face of benefit cuts
R esponding
to proposed
reforms in the
health benefits
system,
Professor Neil
Greenberg,
President-elect
of the Society
of Occupational
Medicine
(SOM),
commented,
“While we
understand the need to encourage
people off benefits and into
employment, the UK Government
and employers must do substantially
more to support those with ill health
to stay in work. This includes offering
incentives for employers to provide
occupational health (OH) services
and investment in growing the OH
workforce to meet rising demand.”
“The importance of OH providers, the
profession that exists to keep people
healthy whilst they work, cannot be
underestimated in delivering this.”
“According to the cross-sector
Commission for Healthier Working
Lives, providing more support for
ichardson Care is a specialist provider of
Rresidential care and neurorehabilitation for adults
with acquired brain injury, learning disabilities
and complex needs. Based in Northampton, it has
a portfolio of six services, creating a seamless and
flexible care pathway. This enables it to meet the
needs of each individual and adapt to those needs
as they change – with minimum disruption.
Richardson Care’s transitional and long-term
learning disability service recently scored 79/100
for effectiveness and 4/4 for monitoring and
improving outcomes during an unannounced CQC
inspection. The independent regulator concluded
that Richardson Care ‘routinely monitored people’s
care and treatment to continuously improve it. They
ensured that outcomes were positive and consistent,
and that they met both clinical expectations and the
expectations of people themselves.’
people in ill health to stay in work
could save the UK government more
than £1 billion.”
“The return on investment (ROI)
of occupational health is well
documented. Research shows that
for every £1 invested in occupational
health, businesses see a return of
between £3 and £9 through reduced
absenteeism, increased productivity,
and lower staff turnover. Studies show
that businesses investing in OH save
on sickness-related costs but also
create healthier, more engaged,
and more resilient workforces.”
Please visit:
https://www.som.org.uk
providing ‘exceptionally-tailored care, support
and treatment.’
All of Richardson Care’s services have been rated
‘Good’ by the CQC since June 2023. In addition, its
neurorehabilitation services for adults with acquired
brain injury have achieved ‘Approved Provider’
status after assessments by Headway, the brain
injury charity.
Multi-disciplinary care
Each individual is supported by a high-calibre team
of neuro specialists in psychiatry, psychology,
physiotherapy, speech and language therapy and
occupational therapy. According to the CQC, this
‘enables the people using the service to access
specialist support and care promptly. The team
worked together effectively to improve outcomes
for people using the service.’
HR professionals underestimate
role of occupational health in
employee wellbeing, new YouGov
survey reveals
nly 12% of HR professionals
Oidentify occupational health (OH)
as one of the top factors contributing
to employee health at work – despite
evidence that OH underpins many of
the wellbeing priorities they ranked
more highly.
The findings come from a YouGov
survey commissioned by the Society
of Occupational Medicine (SOM)
ahead of Occupational Health
Awareness Week (OHAW), held last
year from 22nd-28th September
2025. The results highlighted both
the opportunities and risks facing UK
organisations in how they use OH.
Key findings
Knowledge gap: Just 12% of HR
professionals selected ‘access to
occupational health’ as a top four driver
of good employee health. By contrast,
90% selected work-life balance, and
74% workplace culture. Yet OH can
support many of these areas through
proactive advice, early intervention, and
evidence-based risk management.
Prevention opportunities overlooked:
Only 42% of organisations use OH
professionals to plan how to prevent
ill health, even though prevention is
central to reducing sickness absence,
avoiding presenteeism, and cutting
costs.
Presenteeism not addressed: Just
13% of HR professionals reported
their organisation refers employees
to OH to manage presenteeism -
despite the £25 billion annual cost of
presenteeism to UK businesses.
Awareness gap: 6% of respondents
were unsure whether their
organisation offered any OH support,
and 18% were not sure when OH
referrals were made.
Learn more at:
https://www.som.org.uk/
ohaw
Richardson Care commended by CQC for positive outcomes
The CQC rated the service as ‘Good’ in all areas:
safe, effective, caring, responsive and well-led,
Unique family environment
Richardson Care is an independent family business
with over 35 years’ experience and provides a
unique family environment. Not only does this
help individuals to feel safe and supported, and to
engage in therapeutic activities, it also provides
comfort to their families.
Individuals are supported to follow their interests
and take part in a wide range of activities – from
trampolining to horse-care, watching live sport to
voluntary work. These help to increase cognitive
and physical skills, improve wellbeing and build
confidence.
The unique environment and depth of experience
has led to a greater understanding of the
complexities of brain injury and learning disabilities.
This is demonstrated by the delivery of personcentred
care which leads to positive outcomes.
For more information or to arrange a visit,
contact the admissions and referrals team:
01604 435781
admissions@richardsoncares.co.uk
www.richardsoncares.co.uk
8
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: Innovative System Solutions:
- Empowering Patients Through
Self-Referral
- Efficient Patient Budget
Management
- Advanced Stock Management
Tools
- Seamless System Integration
- Comprehensive Referral to
Treatment Monitoring
: NHS Data Collections & KPI
Reporting:
- Community Services Data Set
(CSDS)
- Patient Level Information and
Costing System (PLICS)
- National Wheelchair Data
Collection (NWDC)
- National Prosthetics Data
Collection
- ROOT & TOMS Extracts
- Contract Monitoring
Keep up to date:
https://softoptions.co.uk/news
Testimonials:
https://softoptions.co.uk/
testimonials
Website
https://softoptions.co.uk
BEST provides a single solution for all rehabilitation services:
: Electronic Referrals
: Spine & Financial System Integration
: Complete clinical management including decision making tools
: Document processing including paperless office
: Diary & task management
: Waiting list management
: Patient level risk management
: Staff risk management
: Appointment control
: Text reminders
: Equipment management & asset tracking
: Purchasing & Budget control
: Interactive reports
: Business Intelligence & Self Help training.
: Report dictionary
: Electronic data transfers with external contractors
: National reporting as standard
: Field Service and Lone worker control
: Automated audit data recording updates and view
: Patient Portal
: Integrated Training module
: Browser Based access
: Patient transfer functions
: MS Office Integration & template control support
: Rule based driven flows (putting service managers in control)
: Embedded KPI System.
IMANs: A transformative solution
for overcoming solid tumour
immunotherapy challenges and
rejuvenating innate immunity
Presenter: Mark A. Exley, Chief
Scientific Officer, LIfT BioSciences
lex Blyth, Chief Executive Officer
Aof LIfT BioSciences, commented,
“Our poster showcases not only
the strong anti-tumour activity of
our IMANs across a range of solid
tumour models, but also the wider
therapeutic potential of our N-LIfT
platform beyond oncology. By
harnessing the pro-homeostatic
functions of neutrophils, IMANs offer
a novel approach for longevity, antimicrobial
resistance, immunology
and neurology. This versatility,
supported by a scalable and GMPcompliant
manufacturing process,
positions IMANs as a first-in-class
neutrophil-based immunotherapy
with transformative potential. We are
proud to be contributing to the future
of immunotherapy with a platform that
offers real hope for patients across
multiple areas of unmet medical need.”
About LIfT BioSciences
LIfT Biosciences is a UK & Ireland
biotech that is bringing to market a
first-in-class allogeneic alpha neutrophil
immunotherapy that overcomes
treatment resistance in solid tumours.
LIfT's Immunomodulatory Alpha
Neutrophils (IMANs) kill in a non-antigen
specific manner and turn the tumour
microenvironment against the tumour
to give a durable response and lasting
immunity. The patented breakthrough
N-LIfT platform is produced using
exceptional stem cells (iPSC or HSC),
a proprietary enhancement media
and genetic engineering.
The company is preparing initiatives
with a range of pharmaceutical license
partners to develop a portfolio of
engineered IMAN immunotherapies to
destroy a range of solid tumours.
Please visit:
www.liftbiosciences.com
Service robots built to help
H ospitable
Automation are
providing robots
to the everyday
business. With
over 25 years in
IT and support,
robotics is our
next stage.
Robotics is not
about replacing
people, cobotics
is the new term,
where the units
are used to
assist staff with
their daily tasks.
Freeing up their time to focus
on other jobs. Our floor cleaning
robots can cover up to 2,500m 2
in one hour. This gives staff to
concentrate on high traffic areas,
touch points to be disinfected,
bathrooms, tabletops. Utilising
robotics increases staff efficiency,
increases hygiene levels.
We are not sales company,
we build a partnership.
From delivery of the robot,
installation, staff training,
creating the automated
tasks, providing go-live
support. Then we carry out
the support, engineer site
visits, yearly on-site service
and warranty. From £84 per week
+ VAT.
Our range includes heavy load
robots that can carry up to 300kg
to multiple points. Our floor
cleaning robots can sweep,
mop, scrub and vacuum. They
can also dock automatically, to
empty the dirty water and refill
with fresh water.
Please contact us today for additional
information, a free on-site demo of
the correct units:
Paul Morrey, Director,
0333 311 1900
info@hospitableautomation.co.uk
www.hospitableautomation.co.uk
10
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TECHNOLOGY & SOFTWARE News
How virtual reality training is transforming social
care training in Bridgend
n immersive Virtual Reality (VR) training
Aprogramme, for social care staff in Bridgend
is making significant impact, enhancing staff
competency and patient care.
Between 50-75% of residents in nursing homes suffer
from dysphagia (a swallowing difficulty), with 1 in
10 over the age of 65 taking more than 8 medications
per day, and 1 in 4 over the age of 85 taking more
than 8 medications per day.
Dysphagia can occur from food, fluid, saliva or
medication, and can have many implications on patients.
This can include difficulty taking/missing medication, a
decline in physical or mental health, fear of coughing or
Osteoporosis medication with
striking additional benefits
or decades, bisphosphonates
Fhave been the standard treatment
for progressive bone loss in old age.
Studies suggest that these drugs
also have a life-prolonging effect
beyond osteoporosis. Researchers
at the Medical University of Vienna
have used a new animal model
to investigate the underlying
mechanisms.
The active ingredient alendronate
helped achieve a breakthrough in
the treatment of osteoporosis. In
the 1990s, researchers discovered
that the substance can significantly
reduce the progressive bone loss
associated with this disease in old
age. The group of bisphosphonates,
to which this substance belongs,
raunhofer IPMS drives innovation in medical and
Findustrial imaging through OASYS project
In the OASYS joint project, Optoelectronic Sensors
for Application-Oriented Systems for Life Sciences
and Intelligent Manufacturing, Fraunhofer Institute
for Photonic Microsystems IPMS is collaborating
with research and industry partners to develop
state-of-the-art optoelectronic sensor technologies.
A key focus is given to the flagship project B1,
MEMS-based Imaging in Scattering Media, which
employs novel spatial light modulators (SLMs).
These enable precise control of the light phase in
was originally developed for other
purposes – including that of an
additive in detergents to prevent
calcification. In the medical context,
doctors found that bisphosphonates
such as alendronate could also
effectively inhibit the activity of
osteoclasts, which are responsible
for the degeneration of bone
structures in the body. The result was
a significant reduction in femoral neck
and vertebral fractures connected
with severe osteoporosis.
Osteoporotic fractures are associated
with increased mortality, which is
why a reduction of the frequency of
fractures could lower mortality rates.
Surprisingly, several studies suggest
that the mortality rate of patients
treated with bisphosphonates
could even improve beyond this
fracture-related rate. To this day, the
mechanisms behind this apparent
life-prolonging effect of this group
of drugs remain unclear.
Please visit:
https://www.meduniwien.
ac.at/web/en
https://scilog.fwf.ac.at/en
High-tech imaging in
scattering media for
medical applications
esearchers at the
RTechnical University
of Munich (TUM) have
developed a method
for diagnosing urinary
tract infections that
significantly accelerates
antibiotic resistance
testing in urine. Because the procedure
does not require labour-intensive
pre-cultivation of bacteria – as is
standard practice – results on antibiotic
effectiveness are available one day
earlier. Conventional laboratory
analyses require two to three days.
The new approach provides the
foundation for a home-use rapid test.
Approximately 152 million people are
diagnosed with a urinary tract infection
each year. This makes it one of the
most common bacterial infections
worldwide. In medical practices, urinary
tract infections are typically diagnosed
using a rapid urine test that detects
elevated nitrite and leukocyte levels,
both of which are indicators of infection.
A broad-spectrum antibiotic is then
highly scattering
environments,
enabling accurate
wavefront correction and high-resolution imaging
for biomedical diagnostics.
Fraunhofer IPMS serves as the central research
partner in the OASYS project, which aims to develop
compact, energy-efficient, and highly integrated
optoelectronic sensor components for applications
in the life sciences and smart manufacturing. The
project concentrates on two main research areas:
MEMS-based hyperspectral imaging for industrial
choking, reduced enjoyment of eating and drinking,
hospital admission, and increased malnutrition risk.
Following the rollout of the VR training programme for
social care staff in March 2025, it's been rolled out wider
to social care teams across Bridgend. This training,
developed by Goggleminds, equips staff with the skills
and confidence to handle real-life scenarios, ultimately
improving the quality of care provided to residents.
Find out more about the VR training programme here
Please visit:
www.lshubwales.com
New method accelerates
resistance testing in urinary
tract infections
often prescribed without
determining the exact
cause of the infection.
Laboratory analysis
is only carried out for
high-risk patients and
takes two to three days.
The resulting incorrect or
unnecessary prescription of antibiotics
prolongs the treatment time, increases
the risk of complications, and promotes
the development of antibiotic resistance.
New method enables rapid
resistance testing
Researchers at TUM have now
developed two methods that allow
urine samples to be tested directly
for antibiotic susceptibility. Because
the procedures do not require the
standardised bacterial suspensions
normally used in laboratory diagnostics,
the time to result is reduced by up to 24
hours compared to conventional testing.
Please visit:
www.tum.de
and agricultural use, and high-resolution optical
techniques for the life sciences, with a particular
focus on imaging in scattering media. Both areas
are based on pioneering microelectromechanical
systems, photonic technologies, and adaptive
optics concepts, from which new methods and
systems are being developed.
Please visit:
https://www.ipms.fraunhofer.de/en
12
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MEDICAL DEVICE TECHNOLOGY Matters
The benefits of end-to-end
workflow automation software in
NHS Hospitals using OneQA
Testing medical equipment is essential across NHS
hospitals, but manual workflows can slow teams
down. OneQA from Fluke Biomedical helps healthcare
organisations streamline safety testing, reduce
administrative burden, and improve consistency while
supporting compliance with required standards of care
cross the UK, NHS hospitals are
operating in an environment defined
Aby increasing demand, constrained
resources, and growing expectations around
patient safety and regulatory compliance.
Within this context, clinical engineering and
healthcare technology management teams
play a critical role in ensuring that medical
devices are safe, functional, and ready
for use. Electrical safety testing is a core
component of this responsibility. However, in
many hospitals, the processes that support
testing remain heavily manual. Engineers are
often required to configure test equipment,
document results, transfer data between
systems, and prepare reports for audit
purposes. While these steps are necessary,
they can introduce inefficiencies, increase
administrative workload, and create
opportunities for inconsistency.
Workflow automation solutions such as OneQA
from Fluke Biomedical are increasingly being
considered by NHS organisations as part
of broader digital transformation efforts. By
digitising and standardising quality assurance
processes, hospitals can move towards more
structured and connected workflows for testing
and documentation.
The evolving landscape of electrical safety
testing
Electrical safety testing is essential for verifying
that medical equipment operates within
defined limits. Devices such as infusion pumps,
defibrillators, ventilators, and patient monitors
must be tested regularly to support safe clinical
use and to meet regulatory expectations.
Historically, these tests have relied on manual
processes. Engineers may follow locally defined
procedures, record measurements by hand or in
spreadsheets, and later upload or re-enter this
information into asset management systems. In
large NHS trusts managing thousands of devices
across multiple sites, this approach can be timeconsuming
and difficult to standardise.
Manual workflows can also make it
more challenging to maintain consistent
documentation across teams. Variations in how
tests are performed or recorded may lead to
gaps in audit trails or require additional time to
verify records during inspections.
OneQA is designed to reduce some of this
operational friction by providing a digital
framework for test execution and data capture.
The software can connect with compatible
Fluke Biomedical test instruments, such
as the ESA700 Series for electrical safety
testing, alongside devices used for cardiac
and ventilator performance testing. Using
predefined test sequences, engineers can
follow structured workflows, with results
recorded digitally in real time. This approach
can help reduce the need for manual
transcription and create a more consistent
format for storing and reviewing test data. For
NHS biomedical teams, the practical outcome
is often a more streamlined testing process,
with clearer visibility of results and a more
accessible record of completed work.
Integration with existing NHS systems
Most NHS trusts already use digital systems to
manage their medical equipment inventories
and maintenance schedules. These systems,
often aligned with Computerised Maintenance
Management Systems (CMMS), play a central
role in tracking asset history, scheduling
preventive maintenance, and supporting
compliance reporting.
However, quality assurance testing data is not
always fully integrated into these platforms. In
some cases, test results are stored separately
or uploaded manually, creating duplication of
effort and increasing the risk of incomplete
records. OneQA includes integration
capabilities that allow test data to be shared
with external systems through APIs. This makes
it possible for NHS organisations to link testing
workflows more closely with their existing asset
management infrastructure.
When implemented effectively, this type of
integration can reduce the need for duplicate
data entry and provide a more up-to-date
view of equipment status. It may also
support audit preparation by ensuring that
relevant documentation is easier to retrieve
and review. In the UK, regulatory oversight
from organisations such as the Care Quality
Commission places a strong emphasis on
accurate record-keeping and traceability.
Having a more connected data environment
can help trusts respond to these expectations
in a structured and efficient way. In addition,
integrated data can support more informed
decision-making. Clinical engineering managers
may be better positioned to identify upcoming
compliance requirements, monitor maintenance
backlogs, and assess patterns in equipment
performance over time.
Supporting efficiency in a resourceconstrained
environment
Efficiency is a key priority for NHS
organisations, particularly as workforce
pressures continue to affect clinical engineering
teams. Time spent on administrative tasks,
such as documentation and reporting, can limit
the capacity available for hands-on technical
work. Automation can help address this
challenge by reducing the amount of manual
14
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input required during testing and reporting.
When results are captured digitally and
reports are generated automatically, engineers
can focus more of their time on testing and
problem-solving activities.
Shorter testing cycles may also contribute to
improved equipment availability. When devices
spend less time out of service for testing, they
can be returned to clinical use more quickly,
which is particularly important in high-demand
environments.
Another important consideration is workforce
development. As experienced biomedical
engineers retire or move into different roles,
NHS trusts face the challenge of maintaining
skills and consistency across teams. Structured
workflows and predefined test sequences
within platforms like OneQA can support
onboarding and training by providing clear
guidance on how tests should be performed.
While this does not replace formal training,
it can act as a useful reference point for
less experienced staff and help promote
consistency in day-to-day operations.
Compliance and data governance
considerations
Compliance is a central requirement in
healthcare technology management. NHS
organisations must demonstrate that medical
devices are tested and maintained in line
with relevant standards and internal policies.
OneQA supports this by creating digital records
of testing activity, including timestamps and
associated data. These records can contribute
to a more complete audit trail, which may
be reviewed during internal assessments or
external inspections.
From a data governance perspective,
centralising test data within a connected
system can reduce reliance on paper-based
records or disconnected files. This may lower
the risk of lost or incomplete documentation
and make it easier to apply consistent data
management practices across departments. In
addition to supporting compliance, centralised
data can also be used for analysis. Over time,
organisations may be able to identify trends
in equipment performance, recurring faults, or
areas where maintenance strategies could be
adjusted. This type of insight can contribute
to longer-term planning, including decisions
around equipment replacement, servicing
intervals, and resource allocation.
Encouraging consistency across NHS
organisations
Large NHS trusts and integrated care systems
often operate across multiple hospitals and
community sites. Ensuring consistency in
testing procedures and documentation across
these locations can be challenging. Digital
workflow platforms can help address this by
providing a standardised approach to testing.
When teams use the same processes and
templates, it becomes easier to compare
results, share information, and maintain
alignment with organisational policies.
Consistency can also support collaboration
between departments. When data is recorded
in a common format, it is easier for teams
to review and interpret results, even if they
are working in different locations. Over time,
this can contribute to a more co-ordinated
approach to equipment management across
the organisation.
Local Expertise: Supporting NHS adoption
in the UK
In the UK, NHS organisations are supported
by Ultramedic Ltd, the exclusive distributor
of Fluke Biomedical solutions. With a long
and well-established presence in the market,
Ultramedic has developed strong relationships
with clinical engineering teams across the
country.
In addition to supplying Fluke Biomedical
devices, Ultramedic is actively involved in
training and supporting biomedical engineers.
This includes providing hands-on training
programmes that help teams become familiar
with testing equipment and associated software
tools, as well as sharing best practices aligned
with UK healthcare requirements. Ultramedic
also works closely with NHS customers to
understand local operational challenges. This
includes supporting efforts to align OneQA with
commonly used CMMS platforms in the UK,
helping trusts explore how workflow automation
can fit within their existing digital infrastructure.
This combination of product access, training,
and ongoing collaboration reflects an approach
that is tailored to the specific needs of the NHS.
Rather than a one-size-fits-all implementation,
organisations can draw on local expertise to
shape how automation is introduced and used
in practice.
Looking Ahead: From manual processes to
connected workflows
As NHS organisations continue to invest in
digital transformation, there is increasing focus
on connecting systems, improving data quality,
and reducing reliance on manual processes.
Workflow automation in quality assurance is
one area where these objectives intersect. By
moving towards more structured and integrated
approaches to testing, hospitals can begin to
address some of the inefficiencies associated
with traditional methods. It is important to
recognise that technology alone does not
resolve all challenges. Successful adoption
depends on training, process alignment, and
ongoing support. However, when implemented
thoughtfully, automation can form part of a
broader strategy to improve how medical
equipment is managed and maintained.
Learn more
For NHS organisations interested in exploring
workflow automation for quality assurance,
Ultramedic can provide further information
and guidance. With an established presence in
the UK market, experience working with NHS
trusts, and a focus on training and customer
collaboration, Ultramedic is well positioned to
support hospitals at different stages of their
digital journey. Reaching out to Ultramedic
can help your organisation better understand
how solutions like OneQA may align with your
current systems, processes, and operational
priorities.
Contact
+44 (0)151 228 0354
sales@ultramedic.com
www.ultramedic.com
HCM IS SPONSORED BY – SEE THEM ON PAGE 6 15

MEDICAL DEVICE TECHNOLOGY Matters
How to choose the right medical
gas outlets
n an ICU, oxygen flows at a regulated
pressure of around 4 to 5 bar, while a vacuum
Iline operates under negative pressure. Both
are accessed for clinical use through a small
but critical component within the medical
central gas system, the medical gas outlet.
Now imagine the wrong outlet installed at the
bedhead unit or an incompatible probe forced
into a terminal. This is not a minor technical
issue. It is an immediate risk to patient safety.
As the final point of delivery in the medical gas
pipeline system, medical gas outlets must ensure
the correct gas, pressure, and connection every
time. Choosing the right outlet reduces the risk of
misconnections, leaks, and operational failures.
From gas type and outlet standards to
installation, safety features, and future
readiness, this blog explains how to choose
the right medical gas outlets for hospital use.
What is a gas outlet in a hospital?
A medical gas outlet is a fitting or socket installed
at the bedside, on walls, or on ceiling-mounted
pendants or columns. It serves as the point of use
for medical air, oxygen, and vacuum and allows
secure connection of gas hoses or equipment,
such as flowmeters or suction devices.
Each outlet is connected to the central gas
pipeline network and delivers one specific gas at
a regulated pressure and flow rate.
Where are medical gas outlets installed in a
hospital?
Medical gas outlets are installed where
immediate access to medical gases is required,
including:
✚ Critical care areas: Operating theatres, ICUs,
NICUs, PACUs
✚ Acute care: Emergency departments and
resuscitation bays
✚ General wards: Gas and vacuum outlets at
each patient bed
✚ Specialised areas: Procedure and diagnostic
rooms, MRI suites, and isolation rooms
Placement of gas outlets determines how easily staff
connect equipment, respond during emergencies,
and access outlets for maintenance. Poor
positioning of gas outlets can strain hoses, obstruct
workflow, or complicate maintenance, even when
the outlet itself meets technical standards.
For this reason, outlet location is a fundamental
part of selecting the right medical gas outlet and
should never be treated as a second thought.
Any compromise at this level can affect the
performance of the entire medical gas system.
Factors to consider while choosing
med gas outlets
While a gas outlet may appear simple, selecting
the right one is not. Gas type, outlet standards,
mounting options, and long-term maintenance all
need to align to ensure safe and reliable operation.
The following factors explain how to choose the
right medical gas outlet for hospital use.
Factor 1: Identify the medical gas required
Choosing the correct medical gas outlet begins
with identifying the gas (or vacuum) it will deliver.
Each medical gas has unique pressure, flow,
and performance requirements, which demand
a dedicated outlet design.
Common gases supplied through a med gas
outlet include the following:
1) Oxygen (O 2
)
2) Nitrous oxide (N 2
O)
3) Medical air
4) Vacuum (not a gas but has its own outlet)
For example, an outlet used for respiratory
support must deliver stable pressure, while a
vacuum outlet must maintain consistent suction.
Med gas outlets are clearly identified using
region-specific colour coding and labelling. This
makes them non-interchangeable and reduces
the risk of human error.
Factor 2: Understand outlet standards and
compatibility
Each medical gas is supplied through a
dedicated pipeline and fitted with a gas-specific
outlet design and connection mechanism to
prevent misconnection.
Medical gas outlets must comply with recognised
regional standards such as DIN, BS, AFNOR,
SS, or DISS medical gas outlets. These
standards define how outlets connect to
probes, hoses, and terminal units.
Gas-specific indexing ensures that only the
correct probe fits into a given outlet. Even if two
outlets look similar, their internal keying and
pressure regulators differ. Mixing incompatible
systems increases the risk of misconnections,
operational failures, and equipment damage.
Factor 3: Choose the right mounting type
The mounting type of a medical gas outlet
affects how easily clinical staff access gases,
how equipment is connected, and how safely
the outlet can be maintained. The right choice
depends on clinical workflow, space constraints,
and maintenance access.
Medical gas outlets can be installed as wallmounted
units, either flush-mounted within
recessed outlet boxes or surface-mounted for
easier access. Flush-mounted outlets provide
a clean finish and protect internal components,
while surface-mounted outlets are often preferred
in retrofit projects or areas where accessibility for
inspection and maintenance is important.
In wards and ICUs, gas outlets are commonly
integrated into bedhead units, alongside
electrical sockets, data ports, and nurse call
systems. This centralises services at the bedside
and helps reduce hose clutter.
In high-acuity areas such as operating theatres,
gas outlets are often integrated into ceilingmounted
pendants or columns. These systems
allow outlets to be positioned closer to the point
of care and adjusted as clinical needs change.
In short, ensure the outlet location supports daily
clinical use, avoids hose strain or obstruction,
and allows safe access for inspection and
maintenance throughout its service life.
Factor 4: Ensure safety and regulatory compliance
Medical gas outlets are used in high-pressure
clinical environments where mistakes are not an
option. Their design must support safe, intuitive
use under routine and emergency conditions.
To reduce the risk of incorrect connections or gas
leakage, outlets rely on built-in safeguards such
as the following:
✚ Self-sealing mechanisms to automatically
stop gas flow when disconnected, reducing
the risk of leakage.
✚ Gas-specific keying to prevent incorrect probe
insertion and misconnections.
✚ Colour-coding and labelling to enable quick
and accurate identification of gas lines.
Factor 5: Consider installation, maintenance,
and lifecycle costs
While seamless installation is essential, long-term
maintenance defines true value. Outlets must
remain visible, clearly identified, and accessible
without obstruction.
Factor 6: Think about future expansion
Hospitals continuously evolve as departments
expand, care models change, and demand for
medical gases increases. Selecting standardised
medical gas outlets that align with long-term
infrastructure plans helps simplify future
modifications and upgrades.
To learn more about our solutions or get
expert advice on your equipment needs,
connect with our team today:
+44 (0)1942 292950
sales@gcegroup.com
www.gce-medical.com/en-gb
16
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n the fast-paced world of medical device
Imanufacturing and clinical research, the margin for
error is non-existent. For the readers of Healthcare
Matters, the challenge is constant: how do we
increase throughput and enhance collaboration
without compromising the rigorous quality standards
our industry demands? The answer lies in how we
see our work.
Vision Engineering, a British pioneer in ergonomic
microscopy since 1958, has recently unveiled a
solution that bridges the gap between traditional
optical precision and modern digital versatility:
the ProteQ VISO.
The 3D advantage in medical manufacturing
Whether it is the assembly of micro-catheters, the
inspection of orthopaedic implants, or the quality
control of intricate surgical instruments, depth
perception is critical. Traditional 2D digital systems
often leave technicians ‘blind’ to surface textures,
burrs, or microscopic pits
that only reveal themselves in
three dimensions. The ProteQ
VISO utilises an advanced
autostereoscopic (glassesfree)
3D display. It provides
natural depth perception that
allows for intuitive hand-eye
co-ordination – essential for
delicate rework and precision
assembly. By seeing the
‘true form’ of a component
on a high-definition screen,
operators can make faster,
more confident decisions,
significantly reducing the risk
of hidden defects reaching
the patient.
Ergonomics as a productivity driver
Occupational health is a core pillar of modern
healthcare facilities. Traditional microscopes, which
require users to hunch over eyepieces for hours, are
notorious for causing neck strain and eye fatigue.
The ProteQ VISO’s ‘heads-up’ design encourages
an upright, relaxed posture. For lab managers, this
isn’t just about comfort; it is about maintaining high
levels of concentration and accuracy throughout
an entire shift, ultimately reducing the costly errors
associated with operator fatigue.
Collaboration and compliance
In a regulated environment, ‘seeing’ isn’t enough
– you must also document. The ProteQ VISO
functions as a fully integrated digital platform. It
MEDICAL DEVICE TECHNOLOGY Matters
Precision in sight: Why digital stereo inspection is
the new standard for healthcare innovation
allows teams to capture 3D
images and video, perform
on-screen measurements,
and even stream live 3D
views to colleagues across
the globe.
This capability offers a
genuinely new process
improvement opportunity
for multi-site medical
organisations. A quality lead in
London can provide real-time
feedback to a manufacturing
floor in a different time zone,
with both viewing the same
3D detail. Furthermore, the
ability to store auditable 3D
records ensures that your traceability processes are
as robust as the products you create.
As healthcare continues to move toward more
complex, miniaturised technologies, the tools we
use to inspect them must evolve. The ProteQ VISO
isn’t just a microscope; it’s a commitment to quality,
ergonomics, and the future of healthcare precision.
To learn more about the ProteQ VISO and
how it can transform your inspection
workflow, contact Vision Engineering today:
01483 248300
enquiries@visioneng.co.uk
www.visioneng.com
HCM IS SPONSORED BY – SEE THEM ON PAGE 6 17

HEALTHCARE ESTATES News
Major overhaul of cleanroom floor at leading healthcare business
emtile, a division of international
Kflooring manufacturers, Stonhard,
has just completed a major milestone
at Piramal Healthcare Limited in
Northumberland, replacing 650m²
of pharmaceutical cleanroom floor.
Piramal’s UK site, based in Morpeth,
is a fully integrated production facility
which offers Active Pharmaceutical
Ingredients (APIs) and oral solid
drug product development, clinical
supply, commercial manufacturing
and packaging services to both
innovators and generic pharmaceutical
companies.
Lynfield Mount Hospital
redevelopment receives NHS
England funding approval
+HS Architects and leading
P offsite manufacturer McAvoy
are pleased to confirm that
the Lynfield Mount Hospital
New Build and Refurbishment
project has received Full
Business Case approval from
the Department of Health and
Social Care marking a major
milestone for the £65 million
redevelopment scheme.
The approval enables the project
to progress to construction stage –
starting the transformation of Lynfield
Mount Hospital into a modern,
therapeutic mental health facility that
better supports service users, staff
and the wider Bradford community.
The scheme will deliver a combination
of the refurbishment of bedrooms
on two existing wards to achieve
100% en-suite provision, alongside
the construction of a new modular
two-storey ward block, providing more
modern inpatient wards, improved
clinical and therapeutic spaces, and
enhanced staff environments. The
design supports contemporary models
In December, NHS England reported a sharp
surge in flu and norovirus hospitalisations,
with flu admissions rising by more than 55%
in a single week. Readily transmitted via
contaminated high-touch surfaces, these
viruses have renewed concerns about hygiene
resilience across hospitals, transport systems,
schools, and other communal spaces.
High-touch surfaces such as door handles,
tables, light-switches, and handrails are known
hotspots for microbial transfer. These surfaces
can harbour pathogens for extended periods,
allowing them to spread quickly between
patients, staff and passengers alike.
Michael Laurier, CEO at Symphony
Environmental, argues that their d2p
of mental healthcare, prioritising dignity,
safety, recovery and long-term flexibility.
Co-produced with Bradford District
Care NHS Foundation Trust’s service
users and clinical and estates teams,
the design places patient wellbeing at
its core. Access to natural light, views,
outdoor space and calm, legible
internal layouts have all been carefully
considered to create an environment
that supports recovery while enabling
high-quality clinical care.
Please visit:
www.pandhs.co.uk
www.mcavoygroup.com
The robust flooring solution from Kemtile,
valued at c £250,000, was installed over
28 consecutive days of shifts, with the
install team working tirelessly to ensure
it was completed on time.
It represents a significant overhaul of the
previous floor which had served Piramal
faithfully for 56 years.
The new Stonhard GS flooring is
designed to provide exceptional
durability, chemical resistance, and
seamless hygiene, as well as good looks,
making it ideal for Piramal’s demanding
pharmaceutical cleanroom environment.
Antimicrobial technology, integrated directly
into plastic products during manufacturing,
is urgently needed to provide permanent
24/7 protection.
He says, “The recent spike in hospital
infections by flu and norovirus is a stark
reminder of how quickly pathogens can
impact public services when surface
stylish, safe and durable package
A of Altro products is delivering
results at the newly developed Same
Day Emergency Care (SDEC) and
Minor Injuries services at Bassetlaw
Hospital. The facilities, completed
in December 2025, are designed to
provide rapid assessment, diagnosis
and treatment for patients with
urgent conditions, allowing them to
return home the same day avoiding
overnight hospital admissions.
The project includes three popular Altro
safety floors: the contemporary Altro
Illustra used in the main circulation
spaces, Altro Wood to bring a softness
to the waiting areas and nurses’ station
and specialist Altro Pisces to bring a
modern homely feel to the wet areas
and toilets. Altro Whiterock Satins
hygienic wall cladding and the bespoke
Altro Whiterock Digiclad also feature
in treatment rooms and waiting areas.
Kemtile applied two coats of Stonkote HT4 with
a textured finish to maximise slip-resistance and
installed Polysto hygienic coving throughout and
a new channel drain.
Experts at Piramal Engineering and Pharma Site
Services Limited were also acknowledged for assistance
in the floor preparation and cleaning activities.
Kemtile has over 40 years’ experience serving the
cleanroom and wider pharma sector with bespoke,
hygienic floors.
Please visit:
www.kemtile.co.uk
Altro package delivers
for same day emergency
care facility
Altro Illustra is available in a range of
contemporary and flexible designs,
this stylish, functional and designled
safety flooring has enhanced
sustained slip resistance. Altro Wood
is a general purpose 2mm wood-effect
vinyl safety floor available in a range
of designs with different plank sizes
and shades. Altro Whiterock Digiclad
(Custom) is a custom print option
utilising UV cured inks onto an Altro
Whiterock sheet from a design or
photographic image. Altro Pisces is
a domestic-look specialist floor for a
‘home from home,’ warm feel in wet
rooms and bathrooms. Altro Whiterock
Satins is a colourful and tonal, satin
finish wall sheets with all the hygiene
and durability of Altro Whiterock.
Find out more about Altro’s
solutions for hospital
environments here:
https://www.altro.com/uk/
sectors/health-and-care/
hospitals
Built-in antimicrobial protection is urgently needed to address
surging hospital infections, says Symphony Environmental
transmission isn’t adequately controlled.
As infection concerns rise, passive, built-in
antimicrobial protection should be a core
component of public-health infrastructure,
not just an optional add-on.”
Unlike sprays or temporary surface coatings
that quickly lose efficacy, d2p is embedded
into the plastic products at the point of
manufacture. This ensures that it becomes
an intrinsic, non-leaching part of the plastic
itself, providing long-lasting performance
without altering the product’s appearance
or functionality.
Please visit:
www.symphonyenvironmental.com
18
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INDEPENDENT LIVING Matters
Bellman Vibio Bluetooth Wireless
Bed Shaker: Quiet, smart vibration
to support independent living
F
or many people, the morning isn’t just
about waking up, it’s about waking
up on their own terms. Whether that’s
getting ready for a day of work, attending
an appointment, or simply feeling confident
about the day ahead, reliable routines matter.
For individuals living with hearing loss, sleep
challenges, auditory processing issues, or
those who simply prefer a vibration-based
wake up, Vibio offers a thoughtful and
modern take on waking up, staying
connected, and even travelling with ease.
At its core, Vibio is a Bluetooth-enabled vibrating
alarm unit that pairs wirelessly with a smartphone.
Unlike traditional alarms that rely on sound alone,
Vibio uses strong, silent vibrations, a feature that’s
ideal for people who are deaf, hard of hearing,
heavy sleepers, or anyone who shares a bedroom
and prefers not to disturb others. With its compact
size, approximately 94 x 94 x 27mm and weighing
around 153g, it’s unobtrusive on a bedside table
and discreet under a pillow or mattress.
Vibio pairs easily via Bluetooth 5 with both iOS
and Android devices using the free companion
app. Once connected, users can program multiple
daily alarms to fit different schedules, whether
that’s an early start on weekdays, afternoon
reminders, or evening routines. Vibio remembers
these alarms even if the phone runs out of battery
overnight or is switched off, giving peace of mind
throughout the night.
Vibio can also be set to alert users to incoming
calls and SMS messages through its vibration
function. In a world where staying in touch can
be vital, from family check-ins to healthcare
reminders or care providers trying to reach
someone, that subtle notification can bridge
communication gaps without relying on
sound alone.
The device’s vibration strength is adjustable via
the app, so users can choose from a gentler
wake-up or a more powerful shake depending on
preference and need. A soft, textile snooze strap
attached to the unit provides a familiar tactile
control. A gentle pull instantly snoozes or stops
the alarm, meaning there is no need to search for
a phone in the dark.
One of Vibio’s most thoughtful design points
is its set-and-forget nature. Once alarms and
notifications are programmed, Vibio continues to
operate independently. This reliability is especially
meaningful for care professionals and family
members who support someone’s routines, as
there is no need to worry about whether an alarm
will work if the phone battery is low.
Beyond everyday home use, Vibio is also a
great travel companion. Its lightweight and
compact design make it easy to pack in a
suitcase, overnight bag, or handbag. Unlike
many traditional travel alarms that rely solely on
sound, Vibio’s vibration-first approach is ideal in
unfamiliar hotel rooms or shared accommodation.
Its rechargeable battery is long lasting and easily
recharges quickly with the included USB cable.
This makes Vibio particularly suitable for holidays,
work trips, or overnight stays, offering users
consistency and reassurance wherever they are.
For people who live with hearing loss or
sensory differences, travelling can bring extra
challenges. Time changes, unfamiliar beds and
new environments can disrupt routines. Vibio
offers continuity by allowing users to take the
same alarms and alert system with them, helping
maintain confidence and independence while
away from home.
Care teams and occupational therapists
often highlight the importance of dignity and
autonomy in daily living. For many people, being
able to manage their own routines, wake up
independently, respond to messages, and keep
appointments is closely linked to confidence
and wellbeing.
Vibio supports this by combining simple design
with meaningful functionality. Its modern,
non-institutional appearance allows it to blend
naturally into any bedroom environment, while
the smartphone-based control means users do
not need to learn complex new systems.
By combining silent but effective vibration, smart
connectivity and portable design, Vibio supports
people in living confidently both at home and
on the move. Whether it is waking up for a care
appointment, staying alert to messages from
loved ones, or keeping travel plans on track,
Vibio quietly and reliably keeps people
connected to their day, on their own terms.
Contact Bellman on: info.bsu@bellman.com,
01733 590868 or check out the website at:
www.bellman.com
20
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Practical solutions supporting comfort,
pressure care and skin protection
NURSING & CARE Matters
evabo offers a dedicated range of healthcare
Lproducts designed to enhance patient comfort,
pressure care, and skin protection across various
care environments. Focusing on practical, clinically
relevant solutions, the Levabo range features
innovative products such as allDRY ® incontinence
underwear, Turn All ® automatic lateral turning
systems, and both single and multi-patient use
cushions, each helping clinicians and care teams
tackle everyday challenges with confidence.
allDRY ® underwear is the newly launched range
within the Levabo portfolio. This product provides
a discreet solution for continence management,
specifically designed to support individuals living
with incontinence
whilst prioritising the
skin’s integrity. The
challenges associated
with incontinence often
affect a person’s dignity,
confidence and overall
quality of life. Effective
moisture management
plays a crucial role in
minimising the risk of
skin damage related to
incontinence.
The allDRY ® underwear is crafted with comfort in
mind, featuring an underwear-style design that keeps
users secure and at ease throughout daily activities.
This approach not only supports users’ wellbeing but
also provides healthcare professionals with a practical
and effective option for continence care, helping them
to deliver dignified and reliable support.
Another important part of the Levabo range is Turn
All ® , an automatic lateral turning system developed
as a repositioning aid to facilitate safer and easier
movement of patients and residents. The process
of repositioning is crucial for preventing pressure
ulcers, yet it is often physically demanding for staff
and can cause discomfort for patients and residents
when not performed effectively.
Turn All ® has been specifically designed to improve
the efficiency of turning and repositioning. By
reducing friction and shear forces, the system helps
support effective pressure redistribution, contributing
to the comfort and safety of those receiving care, and
alleviating the physical strain placed on caregivers.
For staff working across acute, community, or longterm
care settings, Turn All ® can have a significant
impact on both patient outcomes and the handling
experience for staff. Its practical approach to
repositioning supports the wider goals of pressure care
and patient wellbeing within the Levabo portfolio.
Levabo also provides multi-patient use cushions,
designed for repeated use across different patients
in care settings. These cushions are intended to
facilitate pressure redistribution and offer enhanced
comfort, making them especially beneficial where
effective pressure management is vital. Their robust
construction and clinical functionality ensure they
remain a practical addition within the broader pressure
care pathway. By supporting skin integrity and
comfort, these cushions allow care teams to address
patient needs efficiently, without sacrificing usability.
Collectively, these products demonstrate Levabo’s
commitment to providing straightforward and effective
solutions that respond to clinical challenges. Whether
the focus is continence care, patient repositioning,
or pressure redistribution, the Levabo portfolio is
centred on enhancing comfort, preserving dignity,
and empowering clinicians and care providers to
deliver improved care daily.
For more information about our products and
services, please contact: bm@levabo.com
and visit our website: www.levabo.com
Spring safety warning:
Expert urges caution for
elderly as homes open
up for warmer weather
s temperatures rise, many
Aof us are flinging open our
windows and back doors to let in
the spring air. But Neil McKenzie,
from mobility experts Halton
Stairlifts, is urging families to
keep an eye on elderly loved ones
– warning that seasonal changes
can bring a new wave of hidden
hazards in the home.
“We often think of winter as the most
dangerous time for older people, but
spring has its own risks,” says Neil.
“Back doors left unlocked, windows
wide open, and the increase in
foot traffic around the home can all
create issues for those with mobility
challenges or dementia.”
Neil’s top spring safety tips for
elderly households include:
✚ Secure entry points: Even in
daylight hours, open doors can be
an open invitation for opportunistic
thieves – especially in quieter
neighbourhoods.
✚ Check trip hazards: Rugs,
door mats and extension
cords are more likely to shift when
doors and windows are open and
the breeze picks up.
✚ Monitor for wandering: Elderly
people living with memory loss may
be more inclined to step outside
without telling anyone – particularly
if the sun is shining and the garden
looks inviting.
✚ Install simple safety tech: Door
sensors, automatic locks and
stairlifts can help minimise risk and
offer peace of mind to carers and
family members.
Please visit:
https://www.haltonstairliftsltd.co.uk
HCM IS SPONSORED BY – SEE THEM ON PAGE 6 21

NURSING & CARE Matters
Leveraging
clinical
expertise
to build a
thriving
homecare
business
How Apurva Sharma used a physiotherapy background to expand
her homecare services
purva Sharma, Managing Director at Right at
Home Reigate and Crawley, became a Right
Aat Home Franchise Owner in December 2016.
Apurva’s background in physiotherapy helped set her
up for success in the early days of her business, and
working with older adults during her time at the NHS
truly cemented in her mind the importance of quality
care to aid recovery and prevent hospitalisation.
Thanks to this expertise, she has been able to
spearhead a new reablement and rehabilitation
service that could if successful, be rolled out
across the whole Right at Home network.
The philosophy behind Apurva’s new service is that
a rehabilitation support plan built on a foundation of
high quality, consistent care naturally delivers stronger
outcomes. After setting up her care business, Apurva
realised that almost all of her Clients had the potential
to improve their function, and their quality of life could
be enhanced through rehabilitation alongside their
usual care and support.
Apurva commented, “I always wanted to integrate
meaningful rehabilitation into our service, but it required
time, stability and the right team. In the early years, my
priority was to build a strong core team, establish robust
operations and develop awareness within the local
community. My clinical background significantly helped
with training and supporting Carers, and I believe many
families found reassurance in having a clinician lead a
care service. Clinicians can make positive contributions
to the sector, not only by improving the skills and
knowledge of their teams but by driving meaningful
improvements for vulnerable people in the community.”
“Over last summer, we tested the training framework
and piloted the reablement and rehabilitation service
with a small number of Clients. The outcomes
have been very positive, and these Clients are now
receiving structured, progressive rehabilitation
support. Our next focus is to raise further awareness
of the service’s benefits and broaden its reach
across the community.”
This new service isn’t the only example of Right at
Home Reigate & Crawley’s recent growth. Apurva
is also expanding her territory, taking on Clients in
more districts in the West Sussex area.
With nearly ten years in the business, Apurva has
become one of the most established Franchise
Owners in the Right at Home network. With her
clinical background, business acumen, and support
from Right at Home’s National Office, she has
created a sturdy business in her community,
with opportunities for growth and innovation.
Why franchising?
With Apurva’s professional background, you may
wonder why she chose franchising rather than set
up independently. According to Apurva, she felt
strongly that joining a franchise business would
give her the best possible chance of not letting
down the Clients she wanted to help.
She said, “As I explored what would be required to
get up and running and be successful, it seemed like
having a clear path, a proven model and the ongoing
support of an expert team at the National Office
behind me was simply the obvious way to go.”
“Once my mind was made up to become a franchise
owner, I got in touch with all of the companies out
there, regularly asking questions. One company, I
must say, just stood out above the others every time,
and that was Right at Home. Everything just felt right,
and the ethics and methods chimed perfectly with my
own. I threw myself into the recruitment process and
after presenting to Ken (Deary, Chairman) and Lucy
(Campbell, CEO) it was thrilling to be invited to join.
It really meant so much to me – I was very proud.
And then it was straight to work!”
Same as any business owner, Apurva has come
up against some obstacles, but she overcame
them with hard work, and support from the Right at
Home network and National Office team. Now with
a robust, established business, experience, and a
strong team, Apurva says she is well positioned to
navigate any challenges that come along.
“Like any business in the sector, we still face regular
pressures, many of which are industry-wide. There
is reassurance in knowing we are not alone, and the
support of the franchisor and wider network helps
us manage the more difficult periods. Growth, team
development, and business scaling are good challenges
to have, and they push us to improve continually.”
Do you want to build your own homecare business?
A Right at Home franchise places you at the heart of
your community, delivering care that helps people live
life safely and with dignity at home. It’s also a business
built for the long term, operating in a regulated, resilient
sector with growing demand driven by an ageing
population. Contact us today to learn more about
franchise opportunities with Right at Home.
Please contact:
0151 305 0770
franchising@rightathome.co.uk
https://www.rightathomefranchising.co.uk
22
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COMMITMENT TO Excellence
Leaders in health and social
care training
In this issue of Healthcare Matters, we are pleased to award
EDGE Services for its Commitment to Excellence
DGE Services is a high-quality training
provider for the health and social care
Eindustry, on a mission to elevate training
practices. Its core aim is to provide training
that inspires, builds confidence and develops
expertise for key practitioners while ensuring
the most up-to-date and professional service
possible.
Established in 1998 on the basis that the best
trainers came from clinical environments, the
company was set up to provide training and
support for key trainers in health and social care
environments. In September 2021, EDGE Services
became part of the RAH Group founded by Craig
Haley and Paul Melling, and today, the company is
at the forefront of health and safety training across
the UK healthcare and special needs education
sectors.
Whilst their office is based in York, EDGE Services
trains clients nationwide and has worked with a
vast array of partners from the health and social
care sector as well as special education settings,
including Barchester Healthcare, MacIntyre,
York St John University, and Renaissance Care
(Scotland).
As one of the leading providers of people handling
training in the UK, EDGE Services offers Key
Trainer certificates in moving and handling,
dementia care, and managing behaviour that
challenges, which enable delegates to onward
deliver these subjects to their colleagues.
The company specialises in ‘training trainers’ to
ensure that clients have the ability to develop
their own in-house courses at times that suit them
and their employees. It provides the resources,
techniques, and skills to make a real difference
to the health and safety of Key Trainers, their
colleagues, and their clients.
Its flagship course, The People Handling and Risk
Assessment Key Trainer’s Certificate, established
EDGE Services as one of the leading providers of
training to the healthcare and social care sectors.
This four day course provides participants with the
knowledge, skills, and confidence to train others
in the moving and handling of people and in the
conducting of manual handling risk assessments.
Designed for those with a responsibility for health
and safety, and welfare of staff and clients with
regards to the moving and handling of people, this
course is certified by the CPD Certification Service,
aligned to the Skills for Health Core Skills Training
Framework (CSTF), and is quality assured as an
Advanced Level 4 Customised Award by The Royal
Society for the Prevention of Accidents (RoSPA)
Qualifications. On completion, participants
receive a certificate from EDGE Services and an
Advanced Level 4 Customised Award from RoSPA
Qualifications, both valid for two years.
EDGE Services’ newly updated Dementia Care
Key Trainers Course and Managing Behaviour
that Challenges Key Trainers Course also recently
gained RoSPA accreditation at Advanced Level 4.
Ruth Hewitt, Operations Manager at
EDGE Services
Their Dementia Care programme equips delegates
with practical, person-centered skills to inspire
others to deliver compassionate, informed care
and is built to deepen understanding, strengthen
communication skills, and help create truly
dementia-friendly environments.
The company’s Children Handling and Risk
Assessment Key Trainer’s Certificate was designed
in response to many requests by those involved
in the moving and handling of children or young
adults, be they in hospitals, special schools, social
care services, or supported living settings. This
course is also RoSPA accredited with delegates
receiving an Advanced Level 4 Customised Award
on successful completion.
Each programme includes an online Resource
Library which has everything delegates need to
onward deliver their training, including eLearning,
videos, and helpful documentation, as well as
quizzes, info sheets and guidance, with access
available for the duration of the certificate.
These courses are just a small portion of the stellar
service that EDGE Services provides to delegates;
each programme is backed by the company’s
quality guarantee. This guarantee ensures
24
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delegates are prepared with properly developed
skills and confidence to not only become more
effective and confident in their roles, but also
ready to provide professional in-house training
to colleagues and enhance their organisation’s
approach to learning.
EDGE Services’ high-quality approach is designed
to boost delegate’s motivation, making them want
to take more responsibility within their roles, and
to demonstrate best practice to other individuals.
This in turn increases the professionalism of the
client’s workforces, with trained employees who
can undertake work using correct procedures and
methods.
What’s more, EDGE Services offers an invaluable
‘Post-Training Support Service,’ valid for the
duration of the clients’ training certificate. This
means that EDGE Services’ expert trainers will be
available to assist with any questions or problems
clients may encounter once they return to work.
For customers, this combination of high-quality,
accredited training content and robust, guaranteed
post-completion support means EDGE Services’
course can be tailored to their exact requirements.
Operations Manager, Ruth Hewitt, explains that,
“A lot of people need training but don’t know what
they need, so we can offer more cost-effective and
efficient ways to send one person to learn from us
then bring that back to their company. That makes
it flexible as well as cheaper for clients.”
All of EDGE Services trainers are also all
experienced healthcare professionals. Its team
is made up of nurses, occupational therapists,
and physiotherapists, who have all worked in the
healthcare and social care sectors. As a result
of this invaluable experience, the company’s
training staff can identify with the challenges that
customers face on a daily basis, particularly in
regards to meeting health and safety obligations.
As well as this, they all have training backgrounds
and extensive knowledge of their subject area,
with a particular insight into how this is applied
in the healthcare and social care setting. It is this
appreciation of skill and attention to detail that
makes a real difference to the courses that EDGE
Services delivers. Additionally, EDGE Services’
trainers continue to develop their skills despite no
longer being in a clinical setting and are able to
keep their clinical qualifications. Ruth told us.
“This not only attracts experienced trainers but
also keeps us very up-to-date and relevant in
terms of current practices and inclusivity.”
EDGE Services’ exceptional approach to training
starts with its trainers; the company implements
a six week induction period with new trainers
shadowing a senior member of staff and over
a year, the company dedicates two weeks to
internal CPD training specific to people handling
and general training practices. EDGE Services
also works closely with Investors in People to
constantly develop everyone within the
company.
A key part of EDGE Services’ growth
strategy going forward is attending and
exhibiting at conferences. The company
splits its presence at these events, attending
some as delegates to keep up to date with
developments and network, and some as
exhibitors to share their perspective on
health and social care training.
This year the company is attending both
at the Scottish Manual Handling Forum on
the 20th-21st May and The Occupational
Therapy show on the 25th-26th November
as exhibitors, giving attendees an
opportunity to see firsthand how EDGE’s
bespoke approach to training works in
practice and how it could benefit their
organisations.
We asked Ruth what winning this award
meant to the company, “We are very excited
to receive the award. We are always striving for
constant improvements and development both
with our training subjects and as a company and
feel this shows recognition of this.”
With over 25 years of experience in delivering
training to the healthcare and social care sectors,
EDGE Services provides the very highest level
of quality when it comes to professional training.
Its expertise in moving and handling, health and
safety, risk assessment, and managing challenging
behaviour is extensive.
The company’s dedication to quality extends even
to its training staff. Its continued investment in
its people, ensures they deliver the most relevant
and up-to-date training possible. This dedication
underpins EDGE Services’ entire approach. By
committing to quality and professionalism, EDGE
Services has cemented its position at the forefront
of health and safety training in the UK, and is
raising the standard of training across the sector.
For more on Edge Services, please see below:
01904 677853
enquiries@edgeservices.co.uk
www.edgeservices.co.uk
HCM IS SPONSORED BY – SEE THEM ON PAGE 6 25

MEDICAL WASTE Matters
Care homes losing up to £8,000 a
year through poor waste management
oor waste management practices
are costing care homes thousands of
Ppounds every year and the problem
is more widespread than many operators
realise.
Analysis by leading independent healthcare
waste management company Anenta reveals
that care homes are wasting an average of
£8,000 annually as a direct result of inadequate
waste segregation and management
processes. The root cause is largely the same
across the sector: waste is consistently being
placed in the wrong channels, triggering
unnecessarily high disposal costs.
Detailed compositional audits undertaken both
by Anenta, and separately by the Environment
Agency (EA) have found that 70% of care home
waste ends up in the wrong waste stream. The
figures are particularly stark for clinical waste,
where 90% is incorrectly categorised, and
for offensive waste, where 35% is regularly
contaminated with recyclable materials.
The financial impact is significant. Low-risk
items that should be disposed of as offensive
waste – at a cost of £300-£500 per tonne – are
routinely being discarded as infectious waste,
which costs upwards of £800 per tonne. For
a care home producing moderate volumes
of waste, these avoidable costs quickly
accumulate.
The root cause: A training gap
Analysis of over 2,500 primary care Duty of
Care audits by Anenta has revealed that 58%
of healthcare professionals responsible for
waste management are unfamiliar with the
Healthcare Technical Memorandum – the key
regulatory guidance governing healthcare
waste, the latest iteration of which was
published in March 2023.
This knowledge gap has led to inadequate
training, weak waste management policies,
and ingrained bad habits that are proving
costly. Without a clear understanding of what
goes where, incorrect disposal becomes the
norm rather than the exception.
Graham Flynn, Managing
Director at Anenta
Graham Flynn, Director at Anenta, said, “On
average, care homes are wasting £8,000 every
year through poor waste management process
and procurement. Changing waste disposal
habits and practices prevents the unnecessary
and expensive disposal of waste via
inappropriate and environmentally damaging
waste streams, such as incineration – instead
ensuring that the majority of clinical waste is
disposed of using either alternative treatments
or energy-from-waste processes.”
E-learning: An important part of the solution
A free e-learning module on healthcare waste
– developed in association with Anenta by
NHS England alongside IPC leads, Local
Commissioners, and industry experts – is
available through the Health Education England
online portal and plays an important role in
addressing these issues.
The 30-45 minute module – available here
– outlines what waste should go into which
stream, explains correct segregation practices,
and provides practical guidance to help
staff build better habits from the ground up.
Crucially, it is free to access – removing the cost
barrier that might otherwise prevent smaller care
homes from investing in staff training.
Flynn added, “The adoption of the training and
correct segregation is critical if the care home
sector is to cut costs and achieve Net Zero
targets. The course is accessible to all and
includes a risk assessment that care homes
can use to directly inform the way in which
their waste is segregated.”
Compliance risks adding further pressure
Beyond the direct financial costs, poor waste
management also exposes care homes
to compliance risks that can have serious
operational consequences.
Where waste contractors identify non-compliant
waste streams, they are entitled to refuse
collections entirely – a scenario that can put care
services at significant risk of disruption. This
risk is managed through the correct completion
of a Pre-Acceptance Audit (PAA), which most
care homes are required to undertake every five
years, or annually where a site produces more
than five tonnes of clinical waste per year.
The e-learning module supports care homes
in preparing for and completing their PAA – a
practical benefit that sits alongside the direct
cost savings that come with better segregation.
Flynn said, “The training will play a big part in
cutting costs by improving waste management
among staff. Importantly, it will also help care
homes with their PAA audit, without which
their healthcare waste cannot be collected –
potentially resulting in enforcement action
by the Environment Agency.”
For more information about Anenta and
its care home audit app – which enables
care homes to conduct compulsory
clinical waste pre-acceptance and duty
of care audits in just 40 minutes, without
the need for third-party on-site visits –
please visit: www.anentawaste.com or
call: 033 0122 214.
26
HCM IS SPONSORED BY – SEE THEM ON PAGE 6

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Contact us today for a collection

Preview
Exploring the integration of digital
technologies within care environments
Design in Mental Health will take place on 2nd-3rd June 2026
at the Coventry Building Society Arena, UK
esign in Mental Health is the UK’s leading event
Dfocused on how the built environment can
better support mental health outcomes. It brings
together professionals from healthcare, design,
and construction to address growing pressures on
services and explore how thoughtful design can
improve care delivery.
As demand for mental health services rises, the
need for environments that promote recovery, safety,
and efficiency is increasingly urgent. The event
reflects this by focusing not just on compliance,
but on creating therapeutic, adaptable spaces that
meet the needs of both patients and staff. It fosters
collaboration between clinicians, estates teams,
architects, designers, and suppliers, enabling
practical solutions and shared learning.
Contour Heating returns to Design in Mental
Health with a proven range and a clear
understanding of the environments it serves.
Specifying heating for mental health settings
is rarely straightforward. Solutions must meet
patient safety requirements, pass infection
control, withstand sustained use, and still
support spaces that feel therapeutic rather
than institutional. Balancing these demands is
where Contour has built its reputation.
As a returning exhibitor, we recognise the
pressures facing NHS estates and procurement
teams. Scrutiny remains
high, budgets are tight,
and every decision
must demonstrate longterm
value – not simply
lowest cost. Getting
the specification right
A central feature is the exhibition, with over 100
specialist suppliers showcasing products tailored to
mental healthcare settings. These include ligatureresistant
fixtures, anti-barricade doors, durable
furniture, sensory design elements, and integrated
technologies. Such innovations address key
challenges like patient safety, risk reduction, infection
control, and creating calm, supportive environments.
The exhibition also offers direct engagement with
suppliers who understand clinical requirements, allowing
attendees to compare solutions, ask detailed questions,
and gain insight into real-world performance. This handson
access is a major benefit for many visitors.
Alongside this, the conference programme features
keynote presentations, panel discussions, and
Built for safety. Trusted in practice
the first time, with a partner who can evidence
compliance, durability, and delivery reliability,
helps avoid the hidden costs of rework,
delays, and ongoing maintenance issues.
Contour’s anti-ligature radiator covers are
specified across NHS mental health trusts,
inpatient units, and rehabilitation wards
throughout the UK. Designed for safety and
longevity, they feature tamper-resistant fixings,
smooth edges, IP3X rated grille, and a full
drop-down door for straightforward cleaning
and maintenance. BioCote ® protected paint
is standard across the range, with Contour’s
coatings being tested
quarterly to determine
antimicrobial efficacy.
This means a single
solution can support
both patient safety
and infection control
requirements, simplifying
approval processes for
estates teams.
Beyond products,
we support the full
specification process. From thermal output
data at lower flow temperatures to HTM
compliance guidance, installation details,
and O&M documentation, our aim is to make
specifying straightforward and dependable.
We will also be introducing a new development
at this year’s event – a cooling solution
workshops led by healthcare experts. With input from
NHS organisations and regulatory bodies, sessions
provide practical, experience-based insights. A key
theme for 2026 is the integration of digital technologies
to enhance patient experience and operational efficiency
while maintaining a human-centred approach.
Collaboration and co-production are strongly
emphasised, including input from people with lived
experience. This encourages a more holistic approach
to design that goes beyond technical standards,
supporting wellbeing, dignity, and recovery.
The event also highlights the growing importance
of design in navigating a complex risk landscape.
Mental health environments must balance safety
with the need to avoid overly clinical or restrictive
settings, while remaining flexible for evolving service
models. Evidence-based design is presented as a
critical tool in achieving this balance.
Networking is another key element, offering
opportunities to build connections and develop
collaborations across the sector. The event concludes
with an annual awards ceremony celebrating innovation
and excellence in mental health design, showcasing
best practice and inspiring future improvements.
Please visit:
https://www.designinmentalhealth.com
designed specifically for secure environments.
For those exploring how to manage
temperature more effectively across the estate,
this is an area we’ll be discussing at the stand.
If you are specifying, procuring, or managing
heating within mental health facilities, we
would welcome the opportunity to discuss
your projects – whether current, planned, or
under review.
Visit Contour Heating at Design in Mental
Health 2025 – Stand: 605. Speak with
the team, explore our solutions in detail,
and see how we can support safer, more
maintainable environments.
Please contact:
+44 (0)1952 290498
sales@contourheating.co.uk
www.contourheating.co.uk
28
HCM IS SPONSORED BY – SEE THEM ON PAGE 6

Quality made doors
At BDS Doors, we specialise
in supplying high-quality
commercial door solutions to
businesses across the UK. With a
focus on safety, compliance, and
performance, we work closely
with contractors, architects,
facilities managers, and estates
teams within sectors such as
healthcare, commercial property,
education, and public buildings.
We offer a wide range of
products designed to meet the
demands of modern commercial
environments, including:
✚ Fire-rated doors: Certified
solutions for life-safety and
regulatory compliance
✚ Anti-barricade doors:
Purpose-built for sensitive
environments such as mental
health units and secure
facilities
✚ Internal and external
commercial doors: Tailored
to specification, performance,
and aesthetic requirements
Our expertise ensures that
every product supplied meets
the appropriate standards and
delivers long-lasting performance.
We pride ourselves on customer
service, technical support, and
working collaboratively to deliver
the right door solution for every
project.
Whether you’re specifying
doors on a major build or
upgrading existing infrastructure,
BDS Doors offers the products,
knowledge, and support to
help you get it right.
Pinpoint: Experts in staff attack systems
inpoint is the UK’s leading supplier of staff safety
Psystems, specialising in environments where
employees face an increased risk of violence or
aggression. Designed with healthcare settings in
mind, Pinpoint Systems combine speed, accuracy
and reliability to support safer working conditions
across mental health facilities.
Pinpoint’s award-winning P2 System is trusted by NHS
Trusts across the UK and Ireland. Engineered for rapid
response in critical situations, the system enables staff
to discreetly raise an alarm, ensuring help is delivered
quickly when it is needed most. By strengthening
on-site security and improving communication, the P2
System helps reduce risk while supporting both staff
confidence and patient safety.
Using Personal Infrared Transmitters (PIT’s), users
can activate Assistance or Emergency calls instantly.
Advanced infrared technology ensures that alerts
are processed in just 85 milliseconds with Display
Units clearly identifying both the location and type
of call. This level of precision enables a fast and
co-ordinated response, helping teams manage
incidents effectively.
Attendees of the 2026 Design in Mental Health
Conference will be able to experience the P2
System first-hand. Live demonstrations at the
Pinpoint stand will showcase how the system
performs in real-world scenarios, highlighting
its ease of use and reliability in demanding
environments.
Contact
0113 8411393
https://bdsdoors.co.uk
A full range of P2 devices will be on display,
including:
✚ P2 PIT: Developed to meet the demands of
modern mental health settings
✚ Badge PIT: Designed for discreet use, concealed
within an ID Badge Holder
✚ Call Buttons: Allow service users and staff to
quickly and easily call for support
✚ Display Units: Displays precise locations and
level of an activated call
✚ Keyless Resetting Solutions: Supports faster
response times though intelligent functionality,
enhancing efficiency in high pressure settings
In addition, Pinpoint will showcase the latest
developments to the Door Top Alarm Interface,
designed to support rapid response to potential
ligature events by activating the Pinpoint System
and directing staff to the exact location of a potential
incident. It features enhanced RFID technology,
Preview
Blenheim celebrates World
Mental Health Day across all
areas of its estate
lenheim Palace is
Bencouraging all to
take a ‘wellbeing walk’ to
mark World Mental Health
Day (10th October) as it
highlights the positive impact
of social prescribing and
the natural environment on
mental health and wellbeing.
‘Britain’s Greatest Palace’
is committed to creating
accessible, nature-based
and health and wellbeing
initiatives through its Blenheim
Innovation Partnership for all of its
visitors and staff.
Across its various businesses
– Palace, Estate and Property,
Blenheim has introduced a number
of initiatives and programmes as part
of a campaign to create a healthy
workplace environment.
Blenheim, its property arm Blenheim
Estate Homes and long standing
development partner Pye Homes,
have introduced a Wellbeing
Ambassador programme for their
staff, and have a new drop in ‘tea and
chat’ session in their employee hub.
They also have a dedicated Wellbeing
Coach Ruth Chaloner, a trained
Psychotherapist that supports all staff
with their mental health and provides
mentoring, coaching and training.
Ruth supports and trains a team of 24
Wellbeing Ambassadors who are on
hand to offer advice and reminders
about how to reach out for support.
To explore the health benefits of
Blenheim Palace, please visit:
www.blenheimestate.com/
land/strategy/naturalhealth-service
To find out more about
Blenheim Palace’s ‘Wellness
Walks’ and ‘Being at Blenheim’
on Spotify, please visit:
www.blenheimpalace.com/
visitus/wellness-walks
keyless functionality, new indicator lighting and
improved audit trail capabilities. These design
enhancements strengthen usability, responsiveness
and integration within mental health facilities.
These innovations reflect Pinpoint’s ongoing
commitment to developing intelligent safety
solutions tailored to the evolving needs of healthcare
environments.
Attendees can visit Pinpoint at Stand: 210 to learn
more and speak with our experts.
Contact
+44 (0)1333 421706
info@pinpointlimited.com
https://www.pinpoint.ltd.uk
HCM IS SPONSORED BY – SEE THEM ON PAGE 6 29

EXTERNAL WORKS Matters
Shakespeare Martineau advises on landmark Barratt
Redrow joint venture for 8,500-home garden town scheme
ational law firm Shakespeare Martineau has
Nadvised Barratt Redrow on a major joint venture
with Places for People to deliver one of the UK’s
most ambitious new community developments.
The scheme will create a pioneering garden townstyle
development in East Hertfordshire, delivering
around 8,500 homes – including at least 1,950
affordable properties – across a network of six
walkable villages on the outskirts of Gilston.
In addition to housing, the development will
incorporate extensive infrastructure and
placemaking features, including integrated
green space and allotments, 15km of heritage
trails, schools, leisure facilities, 29,000 sq. m.
of commercial space, and community hubs –
highlighting the scale and complexity of the
transaction.
The joint venture brings together Barratt Redrow’s
delivery capability as leading UK housebuilder
with Places for People’s expertise in long-term
stewardship and community management, creating
a partnership model that offers enhanced certainty,
credibility and longevity for a project of this scale.
The deal was led by residential development
partners Lucy Haynes and Debbie Irwin, with
corporate support from James Hawkeswood.
Lucy said, “This is a landmark project not only in
terms of scale but also in how it will be delivered.
Structuring a joint venture of this nature requires
careful alignment of long-term objectives, risk
allocation and delivery mechanisms, and it has been
a privilege to support Barratt Redrow on such a
forward-thinking development.”
“The transaction reflects a growing trend toward
risk-sharing joint venture structures in large-scale,
long-term residential schemes. As planning,
infrastructure and phasing risks become more
pronounced, developers are increasingly seeking
partners who can contribute more than capital
– bringing land control, asset management
capabilities and community stewardship
credentials.”
“It also highlights a broader shift in the residential
development sector. While housing numbers
remain critical, there is a clear and increasing
focus on design quality, sustainability and
long-term legacy, as demonstrated by the
garden town model underpinning this scheme.”
“The complexity of a project of
this scale reflects the evolution of
the market. Developments of this
magnitude require sophisticated
legal frameworks capable of
supporting phased delivery,
major infrastructure commitments
and long-term stewardship
arrangements.”
The joint venture is forecast
to generate more than
£6 billion in economic impact –
creating thousands of local jobs,
apprenticeships and opportunities
for local businesses across
Hertfordshire.
David Thomas, chief executive at Barratt Redrow,
said, “Working with Places for People offers the
opportunity to show what large-scale, responsible,
community-led development looks like.”
“Our new joint venture will deliver up to 8,500 new
homes, featuring our three brands – Barratt Homes,
David Wilson Homes and Redrow – plus Places
for People so giving customers the best possible
choice for their new home. This is a once-in-ageneration
project where we can create a modern
garden town, connecting people to nature and
growing with the community.”
For more information, please visit:
www.shma.co.uk
DISCOVER BEAUTIFULLY
MADE RECYCLED PLASTIC
FURNITURE
TDP’s recycled plastic furniture is trusted by care
homes that want reliability without the upkeep. Made
in the UK and guaranteed for 20 years, it won’t rot,
split or splinter and needs no annual treatments.
Smooth surfaces, rounded edges and sturdy
weight provide everyday safety for residents,
while the maintenance-free finish saves staff
valuable time.
Designed for durability.
Made for care environments
For more information, please call:
01629 820011, email: info@tdp.co.uk
or visit: www.tdp.co.uk
WE DESIGN, MANUFACTURE AND SELL
Care home furniture
made to last
30
HCM IS SPONSORED BY – SEE THEM ON PAGE 6

DENTISTRY Matters
On-site private dentistry: For care homes and
secure mental health facilities
Since 2011, our
friendly dental
teams have been
using portable
equipment, including
digital X-ray to
bring dental care to
patients who find
it hard to get to a
surgery. We look
after patients with
mobility issues,
frailty, dementia,
learning difficulties
and disabilities
and mental health conditions in residential
care and NHS and private secure hospitals
throughout England.
The service is designed to provide a
programme of examination and treatment,
giving patients access to dental care,
providing families and staff with reassurance
and enabling the home or hospital to
evidence that oral health is a priority.
Clinics include: clinical dental examination,
with oral cancer screening, periodontal health
assessment, hygiene treatments (scaling/
polishing or denture cleaning), temporary
fillings, simple permanent fillings, smoothing
of sharp tooth
surfaces, non-complex
and mobile teeth
extraction (if medical
history permits),
denture adjustment
and instant denture
relines.
We charge on a
sessional basis –
there are no additional
charges for treatment
from the list above. A
Dental Clinic Report,
left with staff as a record for each patient
seen, sets out any treatment given together
with any future treatment need, referral or
prescription required.
We offer regular clinics under a contract
arrangement or Dentist for the Day/Threequarter
Day clinics bookable as and when
required.
Extract from a review given by the CEO of
Rustington Hall Care Home, “We are a 62 bed
nursing and care home in Rustington, West
Sussex and we were looking for a dentist to
be able to visit our home and provide a dental
service to all our residents. We have been
using The Mobile Dentist Company for nearly
18 months and they have been truly fantastic.
All their staff are very professional and
provide an outstanding service. They interact
with the residents to help them to feel at
ease. The relatives are able to feel confident
that the general oral health care provided
is good with many positive comments and
remarks received. Rustington Hall had an
unannounced CQC inspection on the day
The Mobile Dentist Company were in the
home and the inspectors commented on
their service. The Mobile Dentist Company
are the people to use. I would thoroughly
recommend them.”
We aim to be part of your healthcare team –
please contact us for more information and
a bespoke quotation.
01304 842995
enquiries@
advancehealthcarelogistics.com
Introducing our new Recessed Combination Units
Sleek and space-saving solutions for
modern washrooms
Dudley Industries is proud to unveil our
latest innovation in washroom equipment:
two new Recessed Combination Units. These
dispensers combine a paper towel dispenser
and a waste bin into a single, streamlined
solution designed to meet the demands of
modern washroom
spaces.
Introducing our
new Recessed
Combination Units:
Sleek and spacesaving
solutions for
modern washrooms
Dudley Industries is
proud to unveil our
latest innovation in
washroom equipment:
two new Recessed
Combination Units.
These cutting-edge
products combine a
paper towel dispenser
and a waste bin into a
single, streamlined solution designed to meet
the demands of modern washroom spaces.
Why choose our Recessed Combination
Units?
Our new units offer exceptional functionality
and style, making them a must-have for any
washroom environment. Available in 5 litre
and 10 litre capacities, they are the latest
addition to our established range of recessed
dispensers. Their unique design fits neatly into
wall cavities, minimising obtrusion into the
room and optimising space. This is particularly
beneficial for smaller washrooms, where every
square inch counts, and creates a sleek,
seamless aesthetic.
Innovative one-door
access for easy
maintenance
Our new Recessed
Combination Units
feature a single door
that provides access to
both the paper towel
dispenser and the
waste bin. This onedoor
design simplifies
maintenance, allowing
staff to refill and empty
the unit quickly and
efficiently.
Flexible design to suit
your space
Understanding the varied needs of washroom
spaces, we designed the door to be
reversible. Delivered with a right-hand opening
configuration, the door can easily be removed,
rotated 180 degrees, and reinstalled to open
from the left if required. The lock is also
reversible, and a blanking cap is provided to
ensure a clean finish on the unused side.
Two sizes to meet your needs
The two sizes of our new units cater to
different capacity requirements:
: 5 litre model: With a 360mm depth, it
accommodates approximately one and a
half packs of most paper towel sizes.
: 10 litre model: Featuring a 530mm depth,
it holds around three packs of paper
towels.
Built to last with a 10 year warranty
Designed and manufactured in the UK, these
units are constructed from durable stainless
steel, ensuring longevity and resistance to
wear and tear. Both models come with a 10
year warranty for added peace of mind.
Explore detailed specifications
For more information on the technical
specifications of our new Recessed
Combination Units, visit our listings on
NBS Source.
To upgrade your washroom with our innovative
Recessed Combination Units? Contact our
team today for more details or to place your
order. Let Dudley Industries help you create a
modern, efficient, and aesthetically pleasing
washroom environment.
Contact
+44 (0)1253 738311
sales@dudleyindustries.com
www.dudleyindustries.com
HCM IS SPONSORED BY – SEE THEM ON PAGE 6 31

DENTISTRY Matters
Gen Z and millennials
admit they know more
about their mental health
than their dental health
wo in three (65%) 18-34-year-olds
Tadmit they know more about their
mental health than their dental health,
according to new research from
Bupa – with 19% of this age group
acknowledging they did not know
there was any connection between
oral health and mental wellbeing. In
fact, just 13% of all Brits felt they are
better informed about their dental
health than their mental health, a
knowledge gap that is costing UK
businesses thousands of pounds
a year.
The results come as part of a wider
look from Bupa into how much Brits
really know about the ways dental
health connects with their overall
physical and mental wellbeing. And
the answer is very little, especially
when it comes to mental health. 85%
of respondents did not think mental
health problems have anything to do
with the health of their teeth, tongue
or gums and drilling deeper, only 12%
knew it is connected to panic attacks
while just 7% understood the links to
bipolar disorder.
There’s low public awareness of the
links to serious physical conditions
too, with just over half (53%) of the
population recognising the link to
mouth cancer. Even fewer are aware
of connections to other conditions like
diabetes (25%) or heart illness (14%).
Alongside the research, Bupa took
to the streets of London to ask
passersby how much or little they
know about dental health. You can
watch on LinkedIn, Facebook or
Instagram.
Contact
www.bupaglobal.com/en
The UK’s #1 Dental
distribution warehouse
he team from Dental Warehouse
TLtd were muchly anticipated by
Dental Engineers alike at this year’s
BIDA Dental Showcase. Dental
Warehouse is a market leading
distribution and fulfilment warehouse
for dental trade dealers and
engineers and is known for being a
reliable, long-term business partner
that guarantees excellence achieving
ISO 9001:2015 themselves.
Dental Warehouse has been supplying
component parts and finished goods
since it was first established in 2008.
As well as distributing to over 150
UK Dental Engineers, the company is
also the UK ambassador for Faro – an
established Italian brand that has been
designing and producing equipment
for dental manufacturers, dealers,
dentist and laboratories for over
70 years.
Using a direct and dynamic
approach that cuts out any
unnecessary costs associated with
normal distribution channels, Dental
Warehouse will always work in your
best interest to offer the fastest and
most efficient solutions for your
dental needs.
Over the years, Dental Warehouse
has contributed large amounts
of research, time and effort into
creating a distribution line that
includes only the highest-quality
products and brands. Dental
Warehouse is the sole distributor
for Ajax Dental Equipment in the
UK, and is also proud to be UK
distributors for Lumoral, Jinme.
Only recently in May this year did
they also confirm and finalise a
partnership with Denco that
confirms them as distributors
for the entire Denco product
range to the UK market.
See below for more information:
0800 112 3502
www.dentalwarehouse.co.uk
32
HCM IS SPONSORED BY – SEE THEM ON PAGE 6

DENTISTRY Matters
Oral healthcare now available to your care home
Lura Care, a company specialising
in dental care services for care
homes and day centres, has opened
its first operational centre in the United
Kingdom in Hampton Hill, from where it
will provide dental services in London,
the South East and parts of the East of
England.
Their objective is to break the mobility
barrier to care for dependent people or
people with mobility problems who due
to their condition cannot access the oral
health services they need. Its mobile
services model enables the company
to carry out treatments on-site to avoid
transfers to clinics whenever possible.
Lura Care, who are registered with
the Care Quality Commission, also
carry out free, no-obligation initial
assessments on-site to evaluate the
oral health condition of residents
and their dental care needs, as well
as training activities in care homes
to promote preventative health and
healthy habits.
The company also offers flexible and
interest-free financing options for
treatments, and reinvests a portion
of the revenue back into the centres
through bonuses to help improve their
services.
Also present in Spain and Italy, Lura
Care has provided their services to
more than 1,000 care homes and day
centres, and has attended to more than
100,000 patients.
Contact
078 6799 5280
hello@luracare.co.uk
www.luracare.co.uk
HCM IS SPONSORED BY – SEE THEM ON PAGE 6 33

DENTISTRY Matters
Video interpreting bridges
the mobility gap
Disabled patients and those with mobility issues sometimes struggle to attend in-person
appointments. While video consultations can be a good alternative, it’s important any
interpreting needed is carried out via the same medium
U
nexpected travel delays are part and parcel
of living in the UK, especially in the winter
months when weather conditions shut
roads, trainlines and airports. For many people,
however, transport to appointments is a yearround
challenge.
A wide-ranging study of 30,000 people carried
out in 2019 by independent healthcare advocacy
organisation Healthwatch found that travel was
a key issue for those using the NHS, with 90%
of respondents putting high importance on
having convenient ways of getting to and
from appointments.
A November 2024 update from Healthwatch
suggested many people still struggle with transport
to appointments. It highlighted that disabled people
were especially disadvantaged by non-emergency
patient transport being available only for hospital
appointments and not GP or dentist visits.
To compound the problem, news reports suggest
that in some regions of the UK, patient transport
systems are overwhelmed and difficult to access
even for hospital appointments.
This all increases the risk of missed appointments,
which in turn prevents those with mobility issues
from receiving proper care.
Middle ground
While clearly the optimum situation is one where
everyone can attend scheduled health appointments in
person, if this isn’t possible, a much better option than
missing the appointment is for it to take place virtually.
One of the few silver linings to come out of the
pandemic was the realisation that many meetings
could be conducted by video call, and this concept
also filtered through to health settings.
Because many health services are now set up for
video consultations, if it becomes clear transport
issues will prevent a patient attending, often the
consultation can still go ahead virtually.
An added complication arises, however, if the
patient has communication or language needs that
require an interpreter. Historically, language services
providers, including Dals, offered face-to-face and
telephone interpreting, but video was used rarely.
Prior to COVID, video interpreting made up just
1% of our company’s 15,000 transactions per day,
but this has now risen to 10%.
However, we expect this to rise much further as the
NHS looks to shift some hospital care to a digital
first approach and now that we’ve added a video
on-demand option. Previously, our video interpreting
service was for pre-booked appointments only, but
we recognised the huge potential of on-demand
video interpreting for those needing urgent and
emergency care.
In healthcare settings, there are clearly
circumstances where a face-to-face interpreter is
vital – for example, a terminal diagnosis.
There are also circumstances where a telephone
interpreter is the best option for both the patient
and clinician – think delivering blood test results.
But in a scenario where a patient is unexpectedly
unable to attend a physical appointment, being able
to access an on-demand video interpreter is vital.
A disabled patient will receive better treatment from
a clinician who can see the issues the patient is
facing and video aids interpreters by providing
visual as well as spoken cues.
Indeed, a study released in November by
researchers at the University of Surrey found
that interpreters viewed telephone interpreting
as challenging in medical settings where visual
cues were important. Respondents found video
interpreting more effective and appropriate in
situations where non-verbal cues were essential.
For those with disabilities or mobility issues, video
interpreters help ensure they receive the same
quality of care as those who don’t. With these now
available on-demand, unexpected travel delays will
hopefully present fewer barriers for such patients
than in the past.
Contact
0161 928 2533
healthcare@dals.co.uk
www.dals.co.uk
34
HCM IS SPONSORED BY – SEE THEM ON PAGE 6

RECOMMENDED SUPPLIER Directory
Gold & Wassall are the UK’s No.1
manufacturer of hinges. We provide
a fully comprehensive manufacturing
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hinge, for any application.
All our hinges are manufactured at our
premises in Tamworth, UK.
Whether retrofitting existing gas-systems
to be more efficient for cost-conscious
operations or seeking to optimise
investment in reducing carbon emissions
from your buildings, talk to Adveco for
award-winning specialist design, supply,
and service of efficient, sustainable water
heating for the care sector.
We are a team of highly trained Occupational
Therapists and Rehabilitation Engineers
based in South Wales with over 35 years’
experience of providing wheelchairs
and seating in NHS, Private and Charitable
sectors. We are also highly skilled at
providing clinical education and training to
Therapists, Suppliers, Case Managers and
Wheelchair users.
Founded in the heart of Cardiff, D J Hill
Engineering Services Ltd has cemented its
position as a preeminent engineering company
with a dedication to excellence in providing
high-quality bespoke metal products. With
decades of industry experience under our belt,
we have evolved into a trusted supplier that
caters to the distinctive needs of diverse sectors
across South Wales and the South West area.
When it comes to your prosthesis, you need
someone you can trust. Chris Parsons is
the founder of Design Prosthetics Ltd, an
independent, private prosthetic clinic based
in Lewes, East Sussex. With over 40 years
of experience in prosthetics and orthotics,
Chris has dedicated his career to improving
the lives of individuals with limb differences.
EDGE Services is one of the leading providers
of people handling training in the UK today.
EDGE will train you to deliver moving and
handling, dementia care and challenging
behaviour courses to your colleagues,
providing you with the resources, techniques
and skills to make a real difference to
the health and safety of both your
colleagues and your clients.
We’re a family-run business with more than
40 years of experience in the mobility aids
industry, so you can count on us to have the
knowledge and understanding of exactly what
our customers want and need. That’s why we
offer such a comprehensive range of products
that are designed to improve your quality of
life and to help you stay mobile, active,
and independent for as long as possible.
BBL Batteries has a huge range of
batteries for your every need – from VRLA
deep cycle batteries to long lasting lithium.
We also supply batteries for stairlifts, bath
hoists & all variety of mobility aid.
With over 50 years serving our mobility
customers, let us look after you!
Thor Assistive Technologies Ltd are Distributors of
Neuro Rehabilitation Robotic and related devices.
We believe in ‘Robotic Integrated Rehabilitation’
to provide rehabilitation that compliments
Physiotherapy and improves results by increasing
repetitions and exercise dose. UK based, providing
products from around the world, the team provide
assessment, demonstration, installation, training
and ongoing support to our partner clinics
Apex Wiring Solutions is transforming electrical
systems in healthcare projects.
Our leading-edge pre-wired technology ensures faster
installations, reduced waste, and enhanced safety.
Trusted by healthcare leaders across the globe, we’re
setting a new standard in efficiency and innovation.
Scan the QR code to discover how we’re powering
the future of healthcare.
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