CUSTOMER CHARTER 2012/13
Welcome to Reading Football Club’s Customer Charter for the 2012/13
season. This document explains our commitments and policies to you as a
supporter and outlines the levels of service you can expect from us.
We at Reading Football Club are extremely proud of the relationship we have
with our supporters. We continue to be dedicated to improving supporters’
experience on match days and their overall interactions with our Club.
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Reading Football Club strives to achieve excellent customer service and
greatly values the relationship it has with its supporters. We promise to
genuinely and honestly investigate each and every enquiry we receive.
Supporters who have suggestions, comments, queries or complaints with
regard to Reading Football Club, please get in contact with our Customer
Service Supervisor, Paul Collins, via the following methods:
By Telephone: 0118 968 1211
By Post: Customer Service Supervisor,
Reading Football Club,
Junction 11, M4,
If, however, you are not satisfied with the reply you receive; you are welcome
to contact The Premier League in compliance with the Complaints Procedure
in the following ways:
By Telephone: 020 7864 9000
By Post: The Premier League Customer Services Department,
30 Gloucester Place
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Your feedback and comments are our motivation. They are the foundation for
our commitments to you and an integral part of the improvement of the
service we deliver to you. This Customer Charter is based on the results of
the 2011/12 end of season customer survey. We acknowledge that it may take
some time to execute every single commitment as intended but transparency
will allow everyone to be informed about our progress.
Every staff member will try to ensure that supporting Reading Football Club
remains a unique experience. However, we realise that unfortunately things
do occasionally go wrong. When they do, we will do our best to solve the
problem as quickly as possible. Our aim is that you will receive a reply or
initial acknowledgement within 3 working days of receipt, though this may
increase during busy periods. Should our investigation take longer, you will
receive a full response within a maximum of 21 days. Supporters will be kept
informed of the progress of their complaint/correspondence.
All staff members are fully aware of their role and responsibility as Reading
Football Club’s ambassadors. Consequently we expect our staff to be smartly
dressed, to carry out their duties professionally and to communicate with
both supporters and stakeholders in a courteous and efficient manner at all
times. If problems arise, we expect our staff to make every reasonable effort
to solve them on the spot.
Reading Football Club is an equal opportunities employer. We are committed
to confront and eliminate discrimination whether by reason of sex, sexual
orientation, marital status, religious or political beliefs, age, nationality,
ethnic origin, colour or disability. This applies to the workplace as well as to
anywhere else on Reading Football Club’s premises. Moreover, it is related to
both behaviour towards supporters and stakeholders as well as to staffing
policies at the Club.
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The disabled supporter’s match day experience is important to Reading
Football Club. This is a summary of our disabled facilities and policy. The full
policy can be found here.
Reading Football Club operates a ticketing policy for disabled supporters and
ensures the scheme does not discriminate between disabled people with
To access Reading Football Club’s ‘Disabled Supporter Information’ to learn
more about our specific arrangements for wheelchair users, blind and
partially sighted supporters, ambulatory disabilities, learning difficulties,
deaf, hard of hearing and other disabilities, how to book match tickets,
accessible toilets and transport and parking; click here or contact our
Disability Liaison Officer, Katy Phillips, in one of the following ways:
By Telephone: 0118 968 1006
By Post: Disability Liaison Officer
Reading Football Club,
Junction 11, M4,
Car Parking Amenities
Reading Football Club provides a limited number of totalled 140 disabled
parking spaces on match days. Seasonal parking passes cost £65 but
currently these spaces are now full. To join the waiting list please contact the
Ticket Office on 0844 249 1871. There are £5 match day parking permits
available but are only allocated on arrival on match days – on a first come,
first served basis to drivers with a valid Blue Badge.
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The Club continues to strive for wider access to matches by offering a broad
range of ticket prices. Information about changes on pricing and offers will be
published on the Club’s website www.readingfc.co.uk.
Ticket Purchasing Methods
Supporters are able to purchase tickets in the following ways, subject to
ticket allocation and on-sale dates:
Online – www.readingfcdirect.co.uk
Email – firstname.lastname@example.org
By Telephone – 0844 249 1871 (calls from a landline cost 5p per minute local rate)
In Person – at the Ticket Office
At the Ticket Office, we aim to cover the telephones and supporter-contact
points during normal business hours, which are:
Monday to Friday: 9am – 5pm
Monday to Friday (match days): 9am – half time in person
9am – 5pm by telephone
Saturday (non-match days): 9am – 12pm
Saturday (match days): 9 am – half time in person
9am -12pm by telephone
Sunday (non-match day): CLOSED
Sunday (match days): Depending on kick-off time
Normally the busiest times are first thing in the morning, lunchtime and two
days prior to games. We aim to answer your call as quickly as possible. We
endeavour to publish information regarding the best times to contact the
Ticket Office on the official website www.readingfc.co.uk and occasionally in
our match day programme.
Member Cards are available to home supporters. Signing up for a Member
Card means you get cheaper tickets for Reading Football Club home games,
and you build up Royalty Points (our version of loyalty points) that help you
buy tickets for key fixtures as well as away games. Royalty points are
awarded as follows: 10 points for a home match, 5 points for an away match
and 255 points for a season ticket. Please note that members booking
numerous tickets for a particular game will only receive points for one ticket
regardless of how many tickets are purchased.
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For high demand games, these points will allow the club to allocate tickets
based on supporter loyalty. Member Cards are priced at just £2 for Adults
and £1 for Concessions (17-21, 65 & over and 16 and under). It is a simple
way to buy your match tickets as your tickets will be automatically loaded
onto your Member Card and there is no need to queue or rely on the post.
Please follow this link to receive more information about becoming a member.
When you book a ticket with your Member Card, your ticket will be
automatically loaded onto your card. Confirmation of seat details is very
important and we can send the details to you via email. Alternatively, you
may check your seat details online by logging into your account on our
website and visiting your recent purchases. If you forget your seat number,
we have blue-jacketed Customer Support Staff with electronic hand held card
readers situated around the stadium on match days who will be able to help
you. To enter the stadium, insert your Member Card into the reader at the
entrance to the turnstile. The reader checks the database to confirm the card
is valid, a green light is shown and you can go through the turnstile.
Applying for a Member Card
Submitting an application for a Member Card can be done simply online by
following these steps:
1. Go to our online ticketing service
2. Go to the Memberships tab at the top of the page
3. Enter your details and payment type
4. Your Member Card will be posted out to you
Alternatively you can click here to download the application form and return:
In Person: at the Ticket Office
By Post: Member Services
Reading Football Club,
Junction 11, M4,
Concession Member Cards cannot be bought online as we require proof of age
such as passport, birth certificate or driving license.
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The Young Royals is the Reading FC Official Junior Supporters Club for
supporters aged 16 and under. Young season ticket holders automatically
become members of Young Royals. Other young supporters can join to receive
a fantastic welcome pack which includes a sticker set, poster, ID card and £5
Megastore voucher. Membership costs just £10 and once you sign up you are
a member until your 17th birthday.
As a Young Royal you can take advantage of a range of fantastic competitions
for the opportunity to meet the players, visit the training ground or even lead
the Royals out as a match day mascot! More information can be found here.
Reading Football Club currently has 17,447 season ticket holders. Season
tickets entitle holders to attend every home League match and receive
priority over other supporters on applying for tickets for away games.
There is an opportunity to upgrade concession tickets to full price tickets if
the usual season ticket holder is not able to make a match. This can be done
by contacting the Ticket Office via email on email@example.com
or via telephone on 0844 249 1871. A maximum of three upgrades are
permitted per season.
All major credit/debit cards are accepted with the exception of American
Express. The Club also operates a4-month and 10-month Zebra Finance
Scheme to enable supporters to pay for full season tickets by instalment.
There is an option to pay for season tickets by cheque. These should be made
payable to ‘Reading Football Club Ltd’ and sent to:
Reading Football Club,
Junction 11, M4,
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Match Prices Season 2012/13
There are three pricing categories for supporters: member card holders, nonmembers
and match day. Concessionary prices are available to supporters.
Please note that proof of eligibility may be required at the turnstile.
STANDARD CATEGORY TICKETS
MEMBER CARD HOLDERS NON-MEMBERS MATCH DAY PRICES
ADULT £32 £34 £37
OVER 65s £23 £24 £28
17-21 YEARS £23 £24 £28
16 & UNDER £15 £16 £20
ADULT £35 £37 £40
OVER 65s £25 £26 £30
17-21 YEARS £25 £26 £30
16 & UNDER £20 £21 £25
GOLD CATEGORY TICKETS
MEMBER CARD HOLDERS NON-MEMBERS MATCH DAY PRICES
ADULT £40 £42 £45
OVER 65s £30 £31 £35
17-21 YEARS £30 £31 £35
16 & UNDER £20 £21 £25
ADULT £45 £47 £50
OVER 65s £35 £36 £40
17-21 YEARS £35 £36 £40
16 & UNDER £25 £26 £30
Please note: match day pricing commences from 12pm on a match day
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Home League Match Tickets
All tickets are subject to availability. For high demand games, Reading
Football Club will offer priority on ticket purchases to Member Card holders
with a specified number of Royalty Points. For more information on ticketing
regarding home matches, please click here.
Away League Match Tickets
Travelling supporters can reserve a ticket for every away game with our
away season ticket, which means tickets will be sent for every away game
without supporters having to visit the Ticket Office or make a single phone
call. You will be charged before the ticket is sent out. No cancellation of
individual games. For more information on ticketing regarding away
matches, please click here.
Tickets for cup competitions are priced in accordance with Football
Association and Football League regulations. Ticket prices for cup games are
dependent on the agreement of both the home and away Clubs.
Season tickets apply to League matches only but season ticket holders receive
priority for home cup games where demand is likely to outstrip supply,
followed by Member Card holders with the highest number of Royalty Points.
In accordance with ticket regulation by the Premier League and ground
regulations, visiting clubs will be allocated up to 2300 seats in the South
Stand, with a minimum of 10% of the ground capacity for League games. For
Cup Competitions, a minimum allocation of 15% of the ground capacity will
be provided to visiting clubs.
Reading Football Club charges the same admission prices to supporters of
visiting Clubs as those paid by our own supporters for comparable
accommodation. Our concessionary rates (17-21, 65 & over and 16 and under)
will also be offered to visiting supporters. We recommend that families with
young children request to be seated in the Family Area located in Block R29,
Rows A-J Seats 110-117 of the South Stand.
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Reading Football Club aims to provide a safe and family-welcoming stadium
atmosphere on match days. Therefore we offer a designated Family Area in
both the home and away section of the stadium.
Home Family Area Seats:
North Stand, Block B18, Rows A-G Seats 143-154
Away End Family Seats:
South Stand, Block R29, Rows A-J Seats 110-117
Group Ticket Bookings
Reading Football Club offers tickets at member prices for group bookings of
10 people or more and also offers a school scheme. These tickets are subject to
availability. For further information and booking please contact us:
By Telephone: 0118 968 1012
Seats with restricted views will not be discounted but will be communicated
at the time of purchase both online and via the Ticket Office directly.
Ticketing Refund Policy and Fixture Changes
Refunds are only given in the case of a match abandoned before kick-off when
tickets cannot be used for the re-arranged date. Refunds will only be given if
the Ticket Office is contacted at least 24 hours before the re-arranged kick-off
and tickets are returned before kick-off.
If a match is abandoned or postponed, our policy is as follows:
- If a match is postponed before kick-off, ticket holders are entitled to
free admission to the re-arranged match.
- If a match is abandoned after kick-off, supporters are entitled to
half price admission to the re-arranged match.
Fixture changes are reasonably common throughout a season and will be
fully communicated with our supporters at www.readingfc.co.uk. We confirm
that responsibility lies with a supporter to ascertain the correct date and
kick-off time for any fixture as all fixtures are subject to change.
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Getting to the Madejski Stadium is extremely simple and our home has
excellent links to all transport networks.
Directions by road
From Junction 11 of the M4, follow signs towards Reading. Madejski Stadium
is on your left-hand side after less than a mile. For Satellite Navigation
systems, our postcode is RG2 0FL. Information and maps about parking
facilities at Madejski Stadium can be found here.
Directions by rail
The nearest rail station is Reading. From there, simply take a Fast-track
Park & Ride green bus that takes you directly to the stadium. The average
journey time is less than 10 minutes.
Directions by air
The nearest airport is London Heathrow. From there, you can take the
RailAir bus direct to Reading train station and then a Park & Ride green bus.
There are a number of buses from Reading and surrounding areas that run
directly to Madejski Stadium. Information can be found here.
- Buses from the greater Reading area, Reading town centre and
Newbury are run by Reading Buses.
- Services from Basingstoke, Farnborough, Wokingham and Bracknell
are subsidised by Reading FC and run by Stagecoach Buses.
Based on the Club’s guide ‘Tackling Unacceptable Behaviour’, any form of
unacceptable conduct of violent or disorderly nature is tackled in accordance
with the Premier League’s Ground Regulations which supporters have to
In accordance with the Premier League’s Ground Regulations supporters are
reminded that the Madejski Stadium is an all seated stadium and therefore
supporters must remain seated for the duration of play.
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The Club’s stewards, who all currently hold or are working towards their
National Vocational Qualification (NVQ) Level 2 and some even their Level 3,
ensure that supporters comply with the Premier League’s Ground
Regulations. Additional Intelligence Officers support these stewards. Any
incident of bad language or racism can be directly reported via the Club’s text
system to the Stadium Control Room (07928140777). Please note that if
regulations in place are violated by supporters, the concerned persons may be
banned from the Madejski Stadium for a period of time. Banned supporters
are not entitled to any refunds.
The seated bowl, concourses, staircases, toilets and hospitality areas are all
smoke free. There are designated smoking areas as follows:
West, North and South Stand
Smokers are permitted to leave by way of reversible turnstiles at Gates 1-6,
five minutes prior to half time. A steward will issue a pass-out ticket stating
the gate number and date. Spectators will be able to return through the
correct turnstile by giving up the voucher to the turnstile operator. The
turnstiles will be closed five minutes after the start of the second half. No
further re-admission will be permitted.
Smokers are permitted to smoke outside Gates 7 and 8, within the secured
compound, at a period of time after kick off as determined by the Safety
Officer. This would normally be about 15 minutes after kick off.
Smokers are permitted to smoke outside main reception.
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MERCHANDISE – MEGASTORE
The Megastore aims to offer an even greater range of affordable products in
conjunction with a leading level of service offered from our staff. In addition
staff members seek to reduce the size of queues, in particular on match days.
The Megastore can be contacted in the following ways:
By Telephone: 0118 968 1234
Online Store: www.readingfcdirect.co.uk
Online, we aim to process and dispatch your orders within 36 hours, whilst
80% of our customers receive their orders the next day.
Monday – Saturday: 9am – 5.30pm
Most Sundays: 10am – 4 pm
Match day opening hours vary depending on the kick-off time. Specific
opening hours for match days are available here.
Customers should be aware that sizing may vary from previous replica kits.
Sizes of replica kit is available on our online store (please see individual
products for size guides). The correct size should be obtained before printing
as we are unable to exchange/refund after personalisation. Reading Football
Club cannot accept liability for changes to players’ names or numbers due to
transfer. The Club’s home and away kit has a lifespan of one season unless
We will offer a full refund on any item that is returned in its original
condition within 28 days with proof of purchase. Refunds will be credited in
the original method of payment. We are unable to offer a refund on goods
returned in their original condition without proof of purchase though we may
offer gift vouchers or an exchange at the current selling price. We regret that
we cannot offer a refund or exchange on shirts that have been printed unless
we deem them to have a manufacturing fault. This is in addition to your
statutory rights. Full terms and conditions are available here.
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The following is a brief summary of Reading Football Club’s Safeguarding
Children Policy. The full version can be found here.
Reading Football Club is committed to safeguarding and promoting the
welfare of children (any person under the age of 18 years), young people and
vulnerable adults. We expect all staff and volunteers to share this
Currently Reading Football Club has 8 different policies in place:
1. Best Practice for Adults Working with Children to Protect Themselves
2. Safeguarding Academy Children
3. Video Request Procedure
4. Safeguarding of Football in the Community Children
5. Match day Mascot Policy
6. Ballboys and Ballgirls Policy
7. Stadium Stewarding Policy
8. Tour Guidelines
More information of whom to contact in case of any questions or problems
regarding the safeguarding and welfare of children can be found on page 2 of
the Safeguarding Children Policy of Reading Football Club.
The Safeguarding Manager at Reading Football Club is Russ Castle.
By Phone: 0118 968 1402
The Academy Safeguarding Officer is David Downs.
By Phone: 0118 907 2248
In addition, a 24/7 FA/NSPCC Helpline exists to give advice in an emergency.
By phone: 0808 800 5000
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Reading Football Club’s Community Trust is responsible for thousands of
children participating in grass roots football, both in and out of school
curriculum time, bringing the professional game closer to the community.
The Club believes that young children in particular should benefit from the
positive influence the power of football can deliver.
In January 2009, the Community Trust received charity status and formally
succeeded the Club’s former ‘Football in the Community’ scheme.
The Trust has eight full time members of coaching staff plus three full time
administrators and more than 40 part-time coaches. Every coach is fully
UEFA qualified, First Aid trained and holds a current Criminal Record
The aims of the Reading FC Community Trust are expressed through the
logo: ‘Care, Develop, Educate’, along with a mission statement that asserts:
‘We can have a positive influence through football.’
For additional information regarding our community initiatives please
contact the Community Trust:
By Telephone: 0118 968 1460
To further clarify the aims of the Trust, a number of ‘pledges’ to the local
community are listed below.
Reading FC Community Trust Pledges
To young people
- To create a positive learning environment
- To enhance development
- Providing football development opportunities at all levels of the game
- To promote role models
- To develop understanding of and within the game
- Help build confidence, self-esteem and promote personal development
- Improve individual performances
- Encourage healthier lifestyles
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To the Community
- To create and maintain stronger links between local community and
the football club
- To promote and develop a wide range of facilities
- Help to support safer, stronger and more secure communities
- By using football as a vehicle we will educate our local communities
- To support volunteering and provide employment opportunities
- To increase participation in football and active recreation
- To provide wider community usage of club
- To support the development of individuals and groups regardless of
their race, culture, religion, gender, ability, sexual orientation,
ethnicity or social status
To those existing and potential partners
- To bring together traditional and non-traditional football activities and
- To help identify pathways leading to additional training, volunteering
and career opportunities
- To inspire innovate football and opportunities
- To promote, enhance and develop food working relationships
- To provide a professional and positive working environment
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Reading Football Club is exceptionally proud of the unique relationship with
its supporters. The Club publicises its position on major policies in the match
day programme and on the website www.readingfc.co.uk. Furthermore the
Club invites supporters to provide feedback which enables the Club to
evaluate activities and continually make improvements. Ergo the Club
consults supporters on a regular basis by various means:
Supporters Trust at Reading
The Club frequently holds discussions with the officially recognised
supporters’ organisation STAR. For this purpose representatives of STAR are
invited to regular senior management meetings of Reading Football Club to
raise queries and provide feedback.
LiveTourism has developed the VisitFootball standard after working with a
number of Premier League clubs to establish core criteria, quality
benchmarks and the assessment process. Throughout the season, Reading
Football Club will receive visits on match days from the LiveTourism
assessment team who will assess the quality of service and experience
provided at each stage of the supporter’s journey. This will help to identify
ways to improve performance in everything from catering and security to
cleaning and customer service. Information gathered is used to guide
improvements and will be shared with STAR, published on the official club
website www.readingfc.co.uk and in match day programmes.
The Club will continue to conduct an annual customer survey in June, during
the summer break. Season ticket holders and member card holders who went
to at least two fixtures during the former season and who have submitted
their email address will receive further information on how and when to
complete the survey. The survey results will be reported at the senior
management meeting as well as to STAR to take further action. A summary
of the survey results will be published in the first few months of the new
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Guided by our Chairman’s vision, Reading Football Club’s well-known
Academy aims to build on its past success to form even more professional
footballers with great personalities for our 1 st team. Enjoyment despite hard
work and sacrifices, as well as education alongside your progress at the
Academy is of great importance.
Eamonn Dolan and his team are in charge of our Academy. For more
information about Reading Football Club’s Academy, please click here.
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DATA PROTECTION POLICY
Reading Football Club has a legal obligation under The Data Protection Act
1998 to ensure that all information held and processed about our supporters
complies with the principles of the Act. The Act requires all personal data
and information to be treated in the strictest confidence, and only used for
the purposes of which supporters are aware. Under the terms of the Act,
supporters have a right to obtain a copy of the information that we hold about
Please be aware that the Club solely passes customer data on to business
partners in terms of outsourcing (e.g. emailing etc.). The Club ensures that
our partners adhere to the strict standards we set in accordance with the
Data Protection Act so that customers’ data is dealt with strictly
confidentially and for the purposes it was gathered for only. The Club does
not disclose any customer data to third parties. Eventually all customers
have the right to claim being excluded from the Club’s and from our business
Please note that our partner FL Interactive is responsible for ensuring that
any user data collected via the official club website is protected according to
the Data Protection Act.
Supporters with questions or queries about the usage of data by Reading
Football Club can contact the Customer Service Department (in writing) at:
Reading Football Club,
Junction 11, M4,
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GOOD CAUSE POLICY
Reading Football Club understands the positive impact we can have in
helping generate proceeds for charities and good causes. The Club aims to
support the hard work of charities and fund raising groups across the
country; particularly in the local area.
The Club’s recognised charity partner is the Reading Football Club
Community Trust, who received charity status in 2009. Reading Football
Club Community Trust is responsible for thousands of children participating
in grass roots football, both in and out of school curriculum time, bringing the
professional game closer to the community. The Club believes that young
children in particular should benefit from the positive influence the power of
football can deliver.
The Club receives over 1,000 charitable requests during a season and whilst
we do our best to fulfil everyone’s wishes, unfortunately we cannot guarantee
a successful application. This Good Causes Policy aims to aid the application
process by supplying more detail about the different types of requests.
Signed items are limited to 100 and mostly restricted to season ticket holders.
On a number of occasions throughout the season, the Club will accommodate
bucket collections at the Madejski Stadium on a match day from selected
registered charities. Due to the amount of requests we receive, there is no
space left for the 2012-13 season. However, applications for the 2013-14
season are now open. Please get in touch via the contact details below.
As we receive a huge quantity of applications, the Club will seek to fulfil
requests from organisations in the local area prior to any national groups.
However, the Club may make special provisions for exceptional cases and
some national campaigns.
Applications should be made to firstname.lastname@example.org or by post to:
Reading Football Club
Junction 11, M4,
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Reading Football Club offers a number of match day hospitality options
which are ideal for entertaining business clients or treating family and
friends. Hospitality packages include the use of a hospitality suite prior to
the game, with various food and beverage options, and match seats in the
West stand. Selected packages also include reserved parking, match day
programmes and half time refreshments.
Premier League Hospitality Options
Enjoy a 2 course chef’s theatre with wine in this pitch facing room before
taking your VIP padded seats for the game.
Prices from £100+VAT.
This VIP package includes a 3 course meal with wine in a superb pitch facing
suite, with padded match seats.
Prices from £175+VAT.
This package includes a one course pre-match buffet and upper level blue
Prices from £75+VAT.
This bar package offers access to a cash bar with gourmet burger menu, with
upper level blue match seats.
Prices from £60+VAT.
Specific packages are available for Capital One Cup and FA Cup fixtures.
To book hospitality please contact the team in one of the following ways:
By Telephone: 0118 968 1010
For further information please click here.
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Hospitality clients use the main Reading Football Club stadium entrance and
are directed to their suite by our team of match day hosting staff. Tickets and
documentation are issued in advance, or can be collected on match day from
the hospitality ticket collection point inside the main entrance.
Match day timetable for Saturday 3pm and Evening 8pm kick off:
- Hospitality opening hours: Saturdays 12 noon, Evenings 5.30pm
- Lunch/Dinner served from: Saturdays 1pm, Evenings 5.45pm
- Bars close: Saturdays 6pm, Evenings 11pm
Due to licensing regulations, alcohol may not be purchased or consumed in a
pitch facing room from 15 minutes before kick off until 15 minutes after the
We encourage a smart casual dress code in our hospitality areas. Smart
denim is permitted. Any person wearing tracksuits or football shirts will be
denied entrance (home football shirts are permitted for children under 12).
Code of conduct
Please note all hospitality match seats are within the home support areas of
the stadium. If you or your guests are supporting the away team, please
behave respectfully as failure to do so may lead to ejection.
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First name Surname
Member card number (if applicable)
Comments / feedback
Please return this form to:
Paul Collins | Customer Service Supervisor | Reading Football Club
Madejski Stadium, Junction 11, M4, Reading, Berkshire, RG2 OFL
Alternatively, please leave feedback online by clicking here.
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0118 968 1100 / email@example.com
0844 249 1871 / firstname.lastname@example.org / Fax 0870 999 1001
0118 968 1211 / email@example.com
0118 968 1006 / firstname.lastname@example.org
0118 907 0372/3 / email@example.com
0118 968 1234 / firstname.lastname@example.org
Match Day Hospitality
0118 968 1302/3 / email@example.com
Match Day Programme
0118 968 1300 / firstname.lastname@example.org
0118 968 1314 / email@example.com
0118 907 2267 / firstname.lastname@example.org
Football in the Community
0118 968 1460 / email@example.com
Reading Football Club
Junction 11, M4,
FOLLOW US ON:
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