Interserve Project Services Supply Chain Development

Regional supply chain’s issues
2.14 The forum considered the issues that needed to be resolved in order to achieve the
objectives. These were wide ranging, but serve to illustrate the practical issues faced by
many supply chains trying to move forward. The issues included:
• Communication and Information processes
• Understanding each other’s business objectives
• Understanding each other’s systems, processes and requirements
• Achieving the new ‘culture’ we desire
• Team working
• Health, Safety and Welfare
• Tendering processes (simplification and cost reduction)
• Payment processes
• Improved process for resolving problems and disputes
• Pricing and costing processes
• Pain and gain incentivisation system
• Protection of overhead and profit allowances
• Involvement of specialist contractors in project planning and programming
• The quality of specialist contractors and Interserve’s staff.
Regional supply chain’s opportunities
2.15 The forum considered the opportunities that were available through working closely
together in a supply chain. The opportunities ranged from those which would provide low
cost and measurable improvements in the short term to those which would require longer
term development before delivering tangible benefits. The opportunities identified
included:
• Joint management processes
• IPSL joint specialist suppliers and contractors training programmes
• Joint purchasing
• Joint training
• Effective and open communication
• Suppliers increased value management input into tenders and design development
• Improving work flow
• Sharing knowledge
• Improved use of information technology
• Consistency of team members
• Transparent key performance indicators for all
• Reduce bureaucracy
• Reduce the number of acronyms or at least provide a glossary.
15