Edition 18 - Seguros MAPFRE

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10 SIAM News JANUARY 2003 NEWS Fortis Bank presents, exclusively for Benelux Assist, its new Home Assistance product From left to right: Mr. Frank Van Den Berghe, Head of the Benelux Assist Network; Mr. Peter Vervondel, Manager of Fortis Bank Insurance; Mr. Alan Sterkendries, General Manager of Fortis Bank Insurance; Mrs. Marta Santamaría, General Manager of Benelux Assist and Mr. René Demerbe, National Head of the Benelux Network. On November 15 last year, exclusively for 120 Benelux Assist providers, Fortis Bank, a partner and shareholder of our subsidiary, presented its new assistance product which offers insurers its entire portfolio free of charge as from December. The event was held at the Head Offices of Fortis Bank Assurance in Brussels. It started with the product presentation which was made jointly by Mr. Sterkendries, General Manager of Fortis Bank, and Marta Santamaría, General Manager of Benelux Assist. Mr. Demerbe, National Coordinator of the Benelux Assist Network, dealt with the most practical part: the new steps of the operation, assisted by two regional managers, Mrs.Wery (Head of the French area) and Mr. Van Den Burghe (of the Dutch area), who gave the demonstrations. And the outcome? The providers were very interested in the product, which they say will increase their business considerably in the short term and they all expressed their surprise that Fortis Bank should be promoting this groundbreaking Home Assistance idea in Belgium. What does this new product offer? The novelty is that the Fortis Bank’s clients will be able to ask for home assistance three times a year, completely free of charge, whatever the problem. The transport expenses and the first two hours’ work are undertaken by Benelux Assist and covered by the insurance contract that Fortis Bank has with MAPFRE Asistencia. The advantage of this product is that it covers the legal franchise (still pending approval in Belgium) and helps deal with claims and small breakdowns (under franchise) which will be carried out by Benelux Assist from now onwards. After signing the contract, Fortis Bank held a national press conference and send a communication to all its clients telling them about this new product. More news in the next edition of SIAM NEWS. Meeting.
NEWS Caribe Bávaro, MAPFRE Asistencia’s First Assistance Center 365 days a year, 24 hours a day, and equipped with Emergency, General Medicine, and Nursing services, Caribe Bávaro is Caribe Asistencia’s new medical center, the assistance area launched by our affiliate in the Dominican Republic. The new installations will offer medical services to any of the company’s customers who travel to or reside in the area between Punta Cana and Bávaro, Higuey, where two of the eastern Dominican Republic’s main tourist destinations are located. Caribe Bávaro was inaugurated on November 29, in an event attended by local and international tour operators, members of insurance companies, banks, and related medical centers, and Caribe Asistencia executives, who had the chance to see first hand the expansion in Caribe Asistencia’s range of medical services. They could look over the installations that have been prepared, designed with the equipment required for a center like this one, which must be prepared for any medical eventuality that might arise. To the same end, Caribe Asistencia has put together a human team of experienced medical professionals. With this medical center, Caribe Asistencia continues to expand its service offering in an area – health – of increasing concern to MAPFRE Asistencia customers. This MAPFRE Asistencia To contact or visit the Caribe Bávaro clinic: Tel.: 809 552 1415 Fax: 809 542 1744 e-mail: cmcb@caribeasistencia.com Also at Caribe Asistencia head- quarters. affiliate is taking an innovative approach to improving its health services network and providing answers to the demands the market daily makes of us. Caribe Bávaro team. Caribe Bávaro Medical Center façade. Inside the installations. 11 SIAM News JANUARY 2003
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Edition 18 - Seguros MAPFRE

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