Training - Locate Your OEM Toyota Parts Here

Dedicated to promoting quality collision repair of Toyota vehicles
Parts and Repair Organization Support
Training
The Next Generation
Pros Tips
2003 Corolla
On Time
Eliminating the Hurdles
Summer 2002

Table of
Contents
To produce quality
repairs you need to
use quality parts
and materials.
Summer 2002
3 Guide to Success
The Collision Repair Reference
Guide contains all the information
an experienced technician requires
to start a repair.
4 Training the Next Generation
Several Toyota initiatives are
helping to educate new collision
repair technicians.
6 Paint Technician Training
Toyota courses help experienced
painters improve their skills and
productivity.
8 On Time—Eliminating
the Hurdles
The Toyota On Time Collision
Repair System is a great way
to increase quality, productivity
and profits.
10 Pros Tips—2003 Corolla
The all-new 2003 Corolla features
improvements and refinements—
making it more rigid and quieter
on the road. This article gives
you background information
on how they’re built and proper
repair procedures.
Collision Pros
Editor: Doug Stein Managing Editor: Karl Krug Copywriting and Design: Liehr Marketing & Communications Refer all
correspondence to: Collision Pros, Toyota Motor Sales, U.S.A., Inc., 19001 S. Western Ave., H211, Torrance, California 90509. Fax: (310)
974-5908 E-mail: collisionpros@toyota.com. Collision Pros is published four times a year by The Toyota Customer Services, Product
Management Department. Contents may be reprinted with permission. ©2002 Collision Pros. MDC# 00117-00601-JULY02

Guide to Success
Collision Repair Reference Guide is a handy
manual for experienced technicians
A wealth of information is available to help
collision repairers achieve Toyota owners’
expectations of having vehicles fixed right the first
time. One of the key publications in this effort is the
Collision Repair Reference Guide, a helpful manual that contains
important information on recent vehicles in the Toyota lineup.
The guide is a quick-look reference manual intended for the experienced
technician. The publication includes basic information a seasoned technician requires
to get a collision repair started.
To help estimators properly identify Toyota models dating back to 1990, the guide
provides a complete vehicle identification section with production dates, model numbers
and engine numbers. The guide also includes a helpful explanation of vehicle identification
numbers to help technicians locate color codes, axle codes, transmission codes and other
important details.
Another important area of the guide is the jacking and hoisting section. Detailed illustrations
show the correct jack positions for each model along with support positions to help technicians
support a vehicle on a frame rack without causing frame damage. This section also details the
correct lift locations for Toyota models.
Body technicians can use the Collision Repair Reference Guide to identify Toyota dimensions
of all models dating from 1990 through the 2001 Camry. Helpful illustrations indicating assembly
marks and other information are included alongside the dimension details. Technicians can also
find SRS air bag information in the guide. A detailed matrix explains what parts should be
replaced or inspected after air bag deployment.
Paint technicians can use the guide to determine proper paint codes and refinish formulas.
The guide includes Toyota paint names and codes along with a translation guide to identify the
corresponding paint code for most major paint manufacturers.
Collision repair centers should use the full range of Toyota resource materials to help ensure
proper repairs. Collision Repair Information Bulletins offer Toyota’s position on the latest developments
in the collision repair industry and offer information on new procedures and materials.
Collision Repair Manuals provide detailed information on structural repairs. The Collision Repair
Reference Guide is a quick reference that technicians can use when beginning repairs or doublechecking
other repair information.
The Collision Repair Reference Guide is an invaluable resource that helps experienced technicians
perform timely and accurate repairs.
To Order:
Independent collision repair
shops can order copies
of the Collision Repair
Reference Guide and CD
(Material #: 00117-00540-01)
through a Toyota dealership
or directly from the Toyota
Materials Distribution
Center at 1-800-622-2033.
3

4
TRAINING
The Next
Generation
Several Toyota Programs aim to Educate New Collision
Repair Technicians. As the number of Toyota and Lexus vehicles on
the road increases, the demand for skilled collision repair technicians to fix
those vehicles also continues to rise. Toyota is working on several fronts to
meet that demand and to train technicians with the knowledge and skills to
provide quality repairs. By collaborating with high schools, community colleges
and vocational schools in several innovative programs, Toyota is helping
to groom the collision repair workforce of the future.

Three Toyota initiatives are already preparing the next generation of collision repair technicians.
Here are the programs that are in place and how they work:
(1)T-TEN:Toyota Technical Education Network
During the past 16 years, T-TEN has trained thousands of skilled technicians.
The network forges a partnership between Toyota, community
colleges and career training schools. Using a Toyota and I-CAR curriculum,
the schools provide a quality, hands-on automotive education.
Created in 1986 to train service technicians, T-TEN added collision
repair to the program three years ago. Five campuses across the country
offer T-TEN collision repair and the program’s popularity has grown
with students, schools and collision repair centers.
At the Pennsylvania College of Technology, more than a dozen students
are learning collision repair through the T-TEN program. The school’s program
is so popular that plans are in place to double enrollment beginning
this Fall.
“We’ve been very pleased with the support we’ve received from
Toyota—it’s been a good marriage,” reports Alfred Thomas, the T-TEN
Collision Repair Program Coordinator at Pennsylvania College in
Williamsport. “Toyota and Lexus provide us vehicles, parts and training
material, so we’re able to provide a great service to our students.
To broaden the pool of skilled
entry-level employees, T-TEN
recently forged a strategic alliance
with UTI, a private career training
school that has produced skilled
automotive graduates since 1965.
The Toyota/UTI Collision Repair
Technician Training Program features
a comprehensive curriculum
at the school’s Houston, Texas,
campus. During the 51-week program,
students complete a series
of I-CAR courses in addition to
Toyota-specific classes.
“It is estimated that in the one
year students are at UTI, they gain
what it would have taken them
years to learn if they were simply
working in the field,” says Rick
Jazwin, Director of Industry
Development at the school. While
the training is conducted in
Houston, students are recruited
from across the country. Most students
are willing to relocate following
graduation, meaning the program
serves more than just the
Houston area.
Students like it because they get training that can help lead to good jobs.”
Fairfield Auto Group in Williamsport hired its first T-TEN collision repair
technician last year and was impressed. “The technician we got was
pretty skilled; he knew what he was doing,” says Tony Pilger, Fairfield’s
Body Shop Manager. After his initial experience, Pilger is eager to add
more T-TEN graduates to his staff. “I’d hire another one in a heartbeat.”
The T-TEN collision repair program covers two years and can lead to an
Associate’s Degree. In addition to taking regular automotive courses, students
enroll in four Toyota collision repair and refinishing courses taught by
Toyota-trained instructors. Students must pass two ASE certification tests
as part of the program and complete a 640-hour (16-week) paid internship.
The program has important benefits for everyone involved. Collision
centers reduce their training expenses and develop a pipeline for
Toyota/Lexus-trained collision repair professionals. Schools receive support
from Toyota and Lexus in the form of vehicles, parts, equipment and
training support. Students get a state-of-the-art education, internship
opportunities and a good start on a rewarding career.
(2)UTI:Universal Technical Institute (3)AYES: Automotive Youth Educational Systems
Want more information
about T-TEN,UTI or AYES?
You can find more details and locate participating schools on the
Web at www.T-TEN.com, www.uticorp.com and www.ayes.org.
Toyota is one of 10 manufacturers
working with dealerships and
high schools to encourage bright
students to choose automotive
careers. The AYES program funnels
high school students into
automotive courses, which continue
through their senior year. Along
the way, students take internships
where they are mentored by seasoned
technicians.
Originally started in 1995 to train
service technicians, AYES recently
created a pilot program for collision
repair and refinish. The program
provides hands-on coursework in
paint and refinish, non-structural
repairs, and plastics and adhesives.
The program will be rolled
out within the next 18 months, providing
the potential for several hundred
new entry-level collision repair
technicians annually.
“The pilot students are now doing
very well,” reports Roger Tadajewski,
National Manager for the AYES collision
repair and refinish program.
“The students get the skills they
need and the program helps
improve the image and awareness
of collision repair careers.”
Through efforts such as T-TEN
and AYES, Toyota is working hard
to meet the growing demand for
new collision repair technicians.
You can help by supporting these
and other similar programs and
the students involved in them.
5

6
Paint Technician Training Hands-on
tTechnicians who complete Toyota’s trio of training
courses learn the techniques required to restore vehicles
to original Toyota and Lexus condition. They also put
themselves on the path to earning Toyota Master Paint
Technician Certification, recognition that increases
their market value along with their skill level. Collision
repair centers sending technicians to courses enjoy the
benefits of higher overall shop knowledge and get access
to the most current paint and refinish techniques.
“I’ve been doing this for 19 years and I got a lot
out of the class,” says Al Estrada, Paint Shop Director
at Fletcher Jones Collision Center in Las Vegas,
Nevada. “The class was very practical and informative.
I was able to come back to this shop and apply what
I learned.”
Some of those applications resulted in better quality
repairs, Estrada notes. “We were taught some better
Toyota
courses help
technicians improve
their skills
Highly skilled painters and refinishers
play a crucial role in providing
total customer satisfaction on collision
repairs. To help paint technicians
achieve this high standard
while enhancing their career potential,
Toyota offers a trio of training
courses. As a student attending
these courses, you’ll develop and
refine your skills to consistently perform
quality refinish repairs. You
will also learn color principles to
accurately tint paint and enhance
color-matching skills.
methods for creating color hues to make more accurate
color matches,” he explains. “The class was so good
that we’ve decided to send our other painters to the
Toyota training.”
The classes are offered at Toyota training centers in
Torrance, California, and West Caldwell, New Jersey,
using Toyota vehicles and Genuine Toyota Parts. By
participating, you gain a better understanding of paint
principles and the effects of light sources. You also get
practical hands-on experience with high-volume/lowpressure
paint guns and learn techniques to avoid common
defects.
Body shops that have sent technicians to the courses
report increased customer satisfaction and a more productive
and efficient environment. Course graduates
emerge with the latest information about state-of-the-art
technology, tools and applications. They also get on the

path to receiving the Toyota Emblem,
which requires a combination of Toyota
work experience, ASE certification, I-CAR
course credit and Toyota training.
John Saia, Technical & Body Training
Development Manager, Toyota Motor
Sales, U.S.A., Inc., says ongoing training
should be a part of all collision repair
technicians’ careers: “We’ve created courses
that offer something for everyone.
Painting is a profession that requires lifelong
learning. Materials change, techniques
change, and new problems and
solutions crop up all the time. These
courses cover all of those areas.”
THE THREE TOYOTA
PAINT CLASSES ARE:
Toyota Paint Finish
Repair (T100):
A one-day class
designed for new car
detailing specialists and
paint repair specialists.
It provides detail
technicians with the
skills to properly evaluate and perform
paint finish repairs. Technicians learn to
identify basic paint types, evaluate paint
surface damage and perform paint finish
repairs without painting. In addition, they
receive instruction on measuring paint
coating thickness, selecting appropriate
tools and equipment, and performing correct
buffing and polishing techniques.
Technicians learn how to repair Toyota
paint surfaces damaged by scratches, acid
rain, rail dust, hard water spots or environmental
fallout. Detailers can use
course techniques to remove minor flaws
in urethane finishes and clearcoats.
Toyota Color Matching
for Painters (T200):
A two-day course intended for painters
with urethane paint system experience who
wish to develop a systematic approach to
color matching Toyota vehicles. The train-
ing provides experienced technicians with
the color principles to accurately tint paints
and also enhances their paint matching
skills. The course covers the procedures
required before tinting, an explanation
of the three dimensions of color and the
effects of light sources. It also provides
hands-on instruction
on applying
color principles
in the tinting
process and creating
a blendable
color match.
Course graduates
gain a more
thorough under-
“We’ve developed
the classes to really
enhance an experienced
painter’s knowledge, We
know that they know
how to spray and prep.
But we can give them
the tools to help
consistently achieve a
perfect paint job.”
Shawn Hart,
Collision Repair Training Instructor,
Toyota Motor Sales, U.S.A., Inc.
standing of Original Equipment
Manufacturer (OEM) coatings, a greater
ability to precisely match unique Toyota
colors and increased expertise on color
blend preparation techniques.
Toyota Advanced Painting
Techniques (T250):
A two-day course open to experienced
painters who have completed the other
two Toyota painting courses. This class
covers a wide range of advanced paint
technology and skills, such as performing
correct plastic preparation and the use of
high-volume/low-pressure (HVLP) paint
guns. It also alerts technicians about how
to avoid common paint defects and apply
low-VOC refinish paint products.
This hands-on course instructs painters
about the preparation and refinishing of
bumper covers along with procedures for
refinishing new body panels with corrosion-resistant
coatings.
“We’ve developed the classes to really
enhance an experienced painter’s knowledge,”
says Shawn Hart, Collision Repair
Training Instructor, Toyota Motor Sales,
U.S.A., Inc. “We know that they know
how to spray and prep. But we can give
them the tools to help consistently
achieve a perfect paint job.”
Alex Gonzales, Manager of Puente Hills
Autobody in California has been painting
for six years but says the color-matching
course was extremely useful. “I’ve taken a
lot of paint courses in different places
before, but the Toyota class really took
things to a new level,” he says. “I discovered
some new techniques and different
approaches. It really opens your eyes to
what’s possible.”
Course schedules are published quarterly.
To learn more about Toyota training,
contact your local Toyota dealer or local
Toyota region, or send an e-mail to
collisionpros@toyota.com.
7

8
Since its introduction, the Toyota On Time
Collision Repair (OTCR) system has earned a repu-
tation for helping improve efficiency and reduc-
ing waste in most collision shops. As an added
value, OTCR shops have also been able to dimin-
ish cycle time on many collision repair jobs.
Getting vehicles through the shop more efficient-
ly though, is only a small part of the On Time sto-
ry. The system’s most significant advantages are
dramatically higher productivity, reduced waste
and improvements in repair quality—all adding
up to greater profitability.
On Time–Eliminating
On Time Collision Repair is based upon the
principles of the Toyota Production System. One
of the guiding principles behind the On Time system
is that a repair shop organized into two distinct
areas operates more efficiently because the
On Time line can concentrate on specific types of
repair jobs. By adopting proven Toyota Production
System manufacturing principles, bottlenecks are
reduced along with the “stop and start” nature of
some repairs.
Since the On Time area is dedicated to repairs
requiring three or fewer days, damaged bumpers
or scraped fenders are no longer treated as “filler
jobs” that distract technicians from larger repairs.
This leads to quicker, quality repairs, pleasing customers
and insurance companies, as well as the
repair shop. But that benefit represents only a
fraction of the On Time advantages.
Three body shop managers explain how
the On Time system has helped deliver quality
repairs, a more productive shop and a healthier
bottom line.

Multiple makes are no problem
The On Time approach works at collision centers dealing with multiple manufacturer lines of vehicles like the Clair
Collision Center in Boston, Massachusetts. “Just one of five vehicles going through the busy center is a Toyota, but the
On Time approach works well even with a mixture of other lines,” says John Assini, Clair’s Body Shop Director.
“We’ve got multiple vehicle lines coming through but the On Time system works with all of them,” Assini explains.
“We’ve become more efficient, reduced mistakes and become more productive. Plus, our technicians love it.”
Since adopting the system in November 2001, gross margins have jumped significantly without a dramatic increase in
severity. As small jobs are no longer dispatched around the center, quality has also improved, says Assini. “Our On Time
team of technicians and painters meet each morning and plan what’s coming and how to handle the work. Quality went
up as cycle time went down. Now, I’ve adopted a lot of the On Time principles to the rest of the shop and we’ve seen
improvements there too.
“When we first started looking into On Time, I was concerned that it would not work in Massachusetts where there
are no insurance company direct repair programs,” adds Assini. “But since installing it in our shop, we find that it works
great. Rather than focus on things beyond our control, we
look for efficiencies in the things that we have direct control
the Hurdles
over. We do not need an insurance company’s approval to
become a more efficient shop. In fact, many companies now
see the benefit in reduced cycle time and happier customers.”
Continued on page 12
The Toyota On Time Collision Repair System helps provide quality repairs and productivity
Toyota Production System concepts that everyone can adopt
Taichi Ohno is considered to be
one of the founding fathers of the
Toyota Production System. Ohno
described what he calls the Seven
Sins of “Muda.” Muda can be defined
as anything that consumes resources
yet produces nothing of value to the
customer. Shop owners and managers
should look at their operation
and start reducing or eliminating
waste in these areas:
1. Over-production Ahead of
Demand: Have we anticipated the
needs of our market and assured
that production capacity matches
demand for our product?
2. Waiting for the Next Step: Do
our technicians stand around
waiting for something to happen?
Is paint shop production matched
to body shop production?
3. Unnecessary movement of
materials, parts, vehicles: Are our
shop and our systems designed to
minimize movement and maximize
productivity?
4. Over-processing: Do we regularly
perform unneeded labor operations?
For example, do your
painters remove electrodeposition
primers by machine sanding a
new sheet metal panel when many
paint vendors suggest scuffing
with a plastic abrasive pad?
5. Excessive inventories: How
many days supply of Paint and
Materials do you have on hand?
Do you use Just-in-Time delivery
for sheet metal parts?
6. Unnecessary movement of people:
Are we deploying our most
expensive resource in the best
way possible?
7. Production of Defective
Products: How much work do we
need to redo?
Toyota believes in the concept of
Kaizen (constant improvement). Remember
that to produce quality
repairs you need to use quality parts
and materials. Review the list and start
to apply the concepts of Kaizen to
your shop today. Your customers will
love you for it.
9

10
Tips
Pros Tips–2003 Corolla
In the automotive world, few
vehicles have a pedigree as
long as the Toyota Corolla.
Originally introduced in 1968,
over 20 million Corollas have
been built. This latestgeneration
Corolla is bound
to be an equally popular
model, featuring all-new
exterior sheet metal as well
as many refinements that
make it quieter on the road.
If a new Corolla is involved in
a collision, proper attention
to detail is important when
returning it to pre-loss condition.
This article provides fundamental
information needed
when repairing a new Corolla.
High-Strength Steel
Anti-Chipping Application
Only for models without mud guard
High-Strength Steel (HSS) is used to help
ensure body rigidity while providing a lightweight
body. Changes in the structural configuration and
galvanization of the steel can take place when it’s
heated during repairs. Do not heat HSS components.
Using heat to stress-relieve structural steel
can result in:
• Destruction of corrosion-resistant coatings
• Decreased impact energy absorption capacity
• Brittleness of the metal
• Cracking of the metal
“Cold straightening” (stress-relieving) is the only
approved repair method. If the structural member
or perimeter frame cannot be satisfactorily
restored to original dimensions during this
process, it should be replaced.
Removing spot welds also requires special
handling. Use an HSS spot-weld bit with a hightorque
drill at low speeds and lubricate the bit
Soft Chip Primer
Urethane Chipping Pa
PVC Coating
with a small amount of drilling oil. Also, be sure to
check the ’03 Corolla Repair Manual for Collision
Damage to determine if the welds are inside, outside
or middle prior to drilling.
Reinforcements
The new Corolla features numerous new reinforcements
on the rocker panels, roof side rails,
lower front pillars, inside the center pillars, and the
roof panel. To reinforce the area from the front
A-pillar to the front suspension tower, a cowl top
inner reinforcement is placed inside the cowl top
panel. A brace joins the front pillars.
• When repairing these areas, be sure to consult
the ‘03 Corolla Repair Manual for Collision
Damage to identify the location of these
reinforcements and Toyota-recommended cut
and join locations prior to repairing the vehicle.
Corolla body parts should not be cut in a
location other than described in the repair
manual.
Impact-Absorbing Body
The structure of the Corolla has been designed to
help absorb and distribute the impact force during
a collision, channeling energy away from the driver
and passengers. This was accomplished by creating
a high-strength body structure that minimizes
the deformation of the cabin itself. Be sure to carefully
inspect the body structure for damage, as the
force of the impact may cause deformations in
areas away from the actual impact.
• The left and right front side members are joined
by a cross member, and the rear side members
are connected to the rocker. After a collision, be
sure to inspect these areas for any deformation.
• Differential-thickness sheet metal is used in the

front end of the front side members—the
thinner front portion and the thicker rear
portion enable the front end of the side
members to collapse efficiently to absorb
the energy of an impact. Differentialthickness
sheet metal is also used in the
center pillar. These areas should be
inspected and repaired according to
Toyota-recommended repair procedures.
• Corolla features a Head Impact
Protection Structure—with this type of
construction, if the occupant’s head
impacts the roof side rail and pillar in
reaction to a collision, the inner panels
are designed to help absorb the force of
the impact. If this structure is damaged,
it must be replaced to help ensure proper
performance in subsequent collisions.
Anti-Corrosion Sheet Steel
Anti-corrosion sheet steel is used in the
construction of both fenders, the hood and
many other external components other than
the roof and interior parts.
•“Cold straightening” is the only approved
repair method; Toyota does not recommend
the use of open flame heating to
stress-relieve HSS components.
• Body fillers and two component polyputties
applied over bare anti-corrosion steel
may not adhere adequately. Blistering or
peeling may result. An epoxy primer must
first be applied to the bare metal before
application of body filler.
Wax and Sealer
Wax and sealer are applied to the
hemmed portions of the hood, door panels,
rocker panels and luggage compartment
door to improve rust resistance. Be sure to
reapply the wax and sealer on these areas
during repairs to help maintain proper corrosion
protection.
Anti-Chipping Application
Polyvinyl Chloride (PVC) coating is applied
to the underside of the body, the bottom side
of the cowl panel, the fender apron and various
other areas that are subject to stone
chipping. In addition, soft-chip primer is
Anti-Corrosion
Sheet Steel
applied to the front hood area and the lower
door panel area to help protect them from
stone chipping. Follow all paint manufacturer
recommendations when refinishing these
areas, and be sure to restore these areas to
pre-loss condition.
Low Noise Body
Various measures are employed to help
reduce vibrations and suppress road noise
before it reaches the passenger cabin.
• Asphalt sheeting panels are used for the
floor to reduce booming.
• Foamed urethane sponge and foamed
seal material are applied inside the roof
pillars and to the roof panel to reduce
wind and road noise.
• A dash panel silencer and hood silencer
help keep engine and road noise from
reaching the cabin.
• Felt is used on the floor and roof to help
ensure a quiet interior (Roof Felt not used
on models equipped with the optional
moonroof).
Anti-Corrosion
Sheet Steel
When a vehicle sustains a severe side
or rear impact, the noise reduction materials
may become dislodged, torn or broken.
These materials are important in helping to
maintain the quietness of these vehicles.
Proper installation of these materials can
help reduce unwanted noise that may be
transmitted into the cabin. In addition,
apply the appropriate body foam to all
areas where foam was damaged or
removed during a repair; this can help
restore sound-deadening characteristics
and corrosion protection.
Seatbelts
• The driver’s seat and front passenger
seat have a 3-point Emergency Locking
Retractor (ELR) seatbelt, an electrical
sensing type seatbelt pretensioner and a
seatbelt force limiter. After a collision,
inspect these components and replace
if necessary.
Continued on page 12
11

12
Record sales
Since adopting the On Time system at the end of
2001, Toyota of Hollywood’s collision repair center
has set monthly efficiency records. “Our shop is no
longer like a parking lot,” says Larry Cummings,
Manager of the Hollywood, Florida, dealership’s body
shop. “We get vehicles in and out. Technicians get to
work on one job from start to finish without being
interrupted. They can focus on their tasks and have
become more productive. They’re not on and off jobs
anymore.”
Pre-managing a job to ensure that all needed parts
are on hand and that all supplemental estimates have
been approved makes for a consistent flow of vehicles
through the shop. That paves the way for a more
profitable shop.
“We now have the room to process a lot more vehicles,”
Cummings says. “We’re much more organized,
our labor costs have improved because we’re more productive and our technicians
don’t have to worry about four or five jobs at once. While it’s not for
everybody, I’ve been using On Time in the shop since 1999 and it really
does work.”
On Time
Collision Repair
Productivity boost
On Time continued from page 9
“A key advantage of the On Time system is that it maximizes technician
productivity,” says Jeff Debner, Collision Center Director at Fred Haas
Toyota World in Spring, Texas. “The On Time method’s organizational
advantages show up directly on the bottom line,” he adds.
“You have the right people doing the right work,” Debner explains. “The
technicians perfect their techniques because they are familiar with the
repairs they are doing. A technician who is constantly hanging fenders on a
Camry or replacing bumpers on a Corolla can get very good at it and the
repetition increases the quality.”
In addition, the On Time system liberates technicians working on bigger
or more complex jobs to concentrate on their tasks. “You don’t want your
highest paid frame technician stopping what he’s doing to put a new headlight
on a vehicle. That can sometimes happen without this system,”
Debner says. “It’s like in a service area where you wouldn’t have your highest
skilled diagnostic technician stopping to do oil changes.”
Thanks to the system, Fred Haas Toyota World’s collision center is enjoying
strong results. “Our margins are higher
and our customers are very satisfied,”
Debner says. “Quality and profitability go
hand in hand.”
Tips
Pros Tips continued from page 11
• The right- and left-rear seats have
3-point ELR and Automatic Locking
Retractor (ALR) seatbelts.
• A 3-point ELR and ALR seatbelt with
its retractor enclosed in the seatback is
provided for the center seatbelt of the
rear seat.
In the event of a collision, air bag
components should be inspected.
In the event of a collision, all seatbelt and
air bag components should be inspected
and replaced according to Toyota recommendations.
For more information, consult
the appropriate Collision Repair Information
Bulletin (CRIB).
Reusable Clips
Retaining stays for the headlights have
been provided separately from the headlight
housing to help protect them from
severe damage in a minor collision.
Complete collision repair information is
available in the ’03 Corolla Repair Manual
for Collision Damage (P/N00117-BRM11-
2U), available through any Toyota dealership,
or by calling the Toyota Material
Distribution Center at 1-800-622-2033.