RBAP TEXT A PAYMENT SERVICE BANK INTERNAL PROCESS ...

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RBAP TEXT A PAYMENT SERVICE BANK INTERNAL PROCESS ...

Pre-requisite:

RBAP TEXT A PAYMENT SERVICE

BANK INTERNAL PROCESS PROCEDURE

In order for the borrower to avail of the “Text-A-Payment” Service of the bank, his/her

loan must have been already disbursed or released. The borrower should notify the bank

their intention and should formally enroll to the Service by providing his/her mobile

phone number. The borrower has also registered with Globe G-Cash (see separate

instructions on how to register with G-Cash)

No. Borrower Procedure Bank Procedure

1. Enrollment Procedure

• The borrower must present a Valid

ID to the Account Officer

• The borrower must fill-up the form,

read and understand the Terms and

Conditions in using the “text-apayment”

service

• The borrower must sign the

Enrollment Form

2. Collection Procedure

Required (Menu-Driven):

The client initiates the G-Cash

transaction using G-Cash Menu-Driven

Interface. To start paying:

• Go to Globe Services Menu (Globe

Svcs+) and click on myFavorites>G-

Cash>Send G-Cash

• Enter M-PIN

• Enter the 11-digit mobile phone

number of the Bank

• Enter the amount to pay

• Wait for the confirmation message

• The Account Officer (AO) must establish

the identity of the borrower and assist the

in filling-up the enrolment form

• AO must explain the Terms and Conditions

of using the “text a payment” service

including M-PIN security found in the

enrolment form to the borrower

• AO must authenticate the information and

sign the enrolment form

• If the client’s phone is available, AO must

enter/save the bank branch’s G-Cash

mobile phone number to the client’s sim

card. Example: 2882+(bank branch’s 10

digit mobile phone number).

• If the client’s phone is not available, AO

must give the bank branch’s G-Cash

mobile phone number to the client with

the 2882+( bank branch’s 10 digit mobile

phone number)

• AO must encode the enrollment

information into the Enrollment

Database/Excel Worksheet file

Required:

• Require the client to initiate the G-Cash

transaction using a G-Cash Menu-Driven

Interface.

• Wait for the confirmation message that

will be sent to you by Globe.


that will be sent to you by Globe.

No. Bank Procedure

Recording

• In the absence of an automated recording system, the AO or loan bookkeeper shall

record the Trace/Reference Number, transaction date and time, amount, cellphone

number, and name, whether the transaction was initiated by the bank or client, into

the bank’s logbook or sheet

• Using the borrower’s mobile phone number, look for the borrower’s loan account

number from the database or excel worksheet. The database or excel worksheet

• If match found, fill in the loan account number field of the borrower code and proceed

to Posting Procedure

• If no match is found, record the details into the logbook or sheet and fill in “NR” (not

registered) at the remarks column then proceed to the Reconciliation Procedure under

Not Registered Cellphone Number for proper handling and accounting

3. Posting Procedure

Manual Input Automated Input

• Input the collection/payment details • Download/Capture text messages from the

in the logbook or sheet into the

Cellphone using the interface program

Loan Management System/Module • Check the downloaded/captured messages

using the Loan Account Number

in transaction format (cellphone number,

column of the logbook or sheet as name, amount, trace number, date and

primary search key.

time)

• Check/Inquire the borrower’s ledger • Update the captured messages into the

Loan Management System/Module

• Check/Inquire the borrower’s ledger

4. Consolidation Procedure

Branch Level Head Office Level

Required (Menu-Driven):

Required (Menu-Driven):

At cut-off time, the branch must initiate • Require the branch to initiate the sending

the (phone-2-phone) fund transfer to of G-Cash value to the Head Office at cut-

Head Office though G-Cash Menu-Driven off time using P2P (phone-to-phone) fund

Interface. To start G-Cash value fund transfer.

transfer:

• Wait for the confirmation message that will

• Go to Globe Services Menu (Globe

Svcs+) and click on myFavorites>G-

Cash>Send G-Cash

be sent to you by Globe.

• Enter M-PIN

• Enter the 11-digit mobile phone

number of the Head Office

• Enter the amount to pay

• Wait for the confirmation message

that will be sent to you by Globe.

5. Reconciliation Procedure

Branch Level Head Office Level

Required (Menu-Driven):

Required (Menu-Driven):

• Perform balance Inquiry of the • Always establish Beginning and Ending


G-Cash through G-Cash Menu-

Driven Interface. To inquire

balance:

o Go to Globe Services

(Globe Svcs+) Menu

o Click on myFavorites>G-

Cash>Balance

o Enter your 4-digit MPIN

• Wait for the reply message from

Globe

• Compare G-Cash wallet balance

against Total Collection found in

the Logsheet

• In case of difference in the two

balances, raise an incident

report and submit to the Head

Office accounting department

for Reconciliation. Transaction

List is available through email.

• Head Office must fill-up Transfer

Request (TR) Form and Fax/Send it

to Globe’s Comptroller’s Office.

Comply with the cut-off time being

observed by Globe.

balances for easy reconciliation on a

daily basis.

• Ending Balance #1 - Add G-Cash

Wallet Beginning Balance of the day

(as recorded in the G-Cash Journal)

and P2P (phone-to-phone) Fund

Transfer transactions during the day.

• Ending Balance # 2 - Add G-Cash

Wallet Beginning Balance of the day

and the Total Transactions in the

Logsheets and G-Cash Journals (Faxed

by the branches).

o Ending Balance # 3 - Perform

Balance Inquiry of the G-Cash

Wallet Balance using the G-

Cash Menu-Driven Interface.

To inquire balance:

� Go to Globe Services

(Globe Svcs+) Menu

� Click on

myFavorites>G-

Cash>Balance

� Enter your 4-digit

MPIN

� Wait for the reply

message from Globe

• Compare End Balance #1, End Balance

#2 and End Balance #3. These

balances should be of the same

amount.

• If there is a difference in any of the

ending balances, check the Daily List of

Transactions from Globe, Text

Messages of the P2P Fund Transfer and

Entries of the Logsheet and G-Cash

Journal.

6. Settlement Procedure

Cash In (To Bank’s G-Wallet) Cash Out (From Bank’s G-Wallet)

Required (Manual):

Required (Automated):

• Head Office must deposit Cash to • At 5:00 p.m. daily, GXI shall initiate a fund

the Globe’s Settlement Bank

transfer from G-Xchange account to Rural

Account

Bank’s Settlement Account (BPI).

• At the same time, electronically, GXI shall

‘initialize’ or reduce Rural Bank’s G-Cash

wallet corresponding to the amount

credited to Rural Bank’s BPI account.

Alternative (Manual):

• Head Office must fill-up a Transfer Request


• Wait for the confirmation message

that Globe will be sending into your

cellphone that your G-Wallet was

credited with a certain amount from

Globe.

(TR) and indicate the amount to be

unloaded from G-Cash Wallet into the

Bank’s Settlement Account

• Fax/Send it to Globe’s Cash Management’s

Office

• Wait for the confirmation message that you

will received from Globe that the transfer of

G-Wallet amount to the Bank’s Settlement

Bank Account is successful.

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