Human Resources A Guided Tour Through Policies and Your Customized Employee Handbook Mari Bradford CEA Presentation Review On Wednesday, May 22, 2008 at Almansor Court, SGVDS was pleased to host Mari Bradford from California Employers Association (CEA) as she presented “Human Resources–A Guided Tour Through Policies and Your Customized Employee Handbook.” Mari is our Human Resource Hotline Manager located in CEA’s Sacramento office. She has a Bachelor of Arts degree in Organization Communications from CSU Sacramento and her PHR from SHRM, the Society for Human Resource Management. Before joining CEA, Mari spent the last ten years working as a HR Manager for a major contract manufacturing company and a Fortune 500 software development company. The seminar highlights included the purpose and function of an employee handbook. This handbook can help you determine what your obligations and responsibilities are as an employer, what reasonable accommodations employers are expected to make for their employees, and how the employee is expected to make his or her finest efforts while working in the dental office. 6 SGVDS FILLING YOU IN SUMMER ’08 She discussed the purpose of the handbook and then went on to discuss employee classifications and the policy against harassment. Hours and pay, salary and merit reviews along with work hours and schedules were talked about with benefits and leaves of absence and eligibility for paid time off. Another topic was employee responsibilities. On the job issues discussed were an open door policy, job evaluation, illness and injury and the environmental workplace. The comments on the presentation were very positive. Attendees stated that it was great, informative, and very usable informationeveryone will benefit. Mari was wonderful and absolutely outstanding as a speaker. We will be sure to get her back in 2009 to update all anticipated changes we will have to endure. ▲ Human Resources— Your Customized Employee Handbook CD— Non dues revenue opportunity for the SGVDS. As part of the HR hotline contract between SGVDS and the California Employers Association (CEA), the CEA has created a sample employee handbook CD for SGVDS to sell to its members. It is easy to read and the California Employers Association stands behind it! Members may purchase their Handbook CD for $100 from the SGVDSSociety office. Call 626-285-1174 for further information.
Ethics Committee by Roya Main, Judicial Council-CDA Carl Hillendahl, DDS, Ethics Committee Chair Gifts for Patients . . . What Is & Is Not Allowed! In all that you do to help grow your practice and build strong and lasting relationships with your patients, you may be considering providing your patients with gifts to thank them for their patronage. Before deciding what and to whom the gifts should be given, it is important to understand some of the limitations imposed by the Dental Board of California’s Dental Practice Act. As a provider, you are not prohibited from giving gifts to your patients and most of you probably routinely provide free toothbrushes, floss and other small tokens to your patients when they visit. Not only do these types of gifts encourage good oral health, but are surely very much appreciated by your patients. The types of gifts that are expressly prohibited by state law are those that are given to encourage, induce or reward referrals. Business and Professions Code section 650 states in part: “the offer, delivery, receipt, or acceptance by any person licensed under this division . . . of any rebate, refund, commission, preference, patronage dividend, discount, or other consideration, whether in the form of money or otherwise, as compensation or inducement for referring patients, clients, or customers to any person is . . . unlawful.” Reminder to SGVDS Members: Just a reminder that the SGVDS Emergency number is there mostly to provide emergency coverage for patients without a dentist of record in the area. The types of gifts that are expressly prohibited by state law are those that are given to encourage, induce or reward referrals. So, as a provider, not only are you prohibited from giving your patients or other providers gifts in exchange for referrals, but you are also not permitted to accept such a gift from a colleague. This includes anything of monetary value like gift certificates, flowers, a credit on a patient’s account or a discount toward future services. What about birthdays, holidays and other occasions when you may want to send your patients and colleagues a gift? A dentist may send gifts to patients and/or colleagues as long as the gifts are completely unrelated to patient referrals. Given these restrictions, how can an office thank a patient for referring a friend of family member? The first thing to keep in mind is that a patient will refer other patients to your office if they are happy with the quality of care they are receiving and feel well cared for by you and your office staff. Beyond providing great service, a handwritten thank you card or call to a patient to thank them for a referral will go a long way in showing your appreciation. For additional information on this or any other ethical issues, or for a hard copy of the CDA Code of Ethics, please contact Roya Main at (916) 554-4974. You are obligated to make arrangements to provide emergency coverage when you are on vacation or out of the office. Your answering device may list the numbers of those with whom you have previously arranged coverage, or your service may make the referral to those offices. SGVDS FILLING YOU IN SUMMER ’08 7