DB Systel GmbH

dbsystel.de

DB Systel GmbH

Facts and Figures About DB Systel

� ICT from one source: consulting, planning, development, operation, service

� Approx. 3,000 employees (2011)

� Approx. €677 million turnover (2011)

� 2 data centers with approx. 3,200 servers

� 4 network control centers

� 1.5 petabytes of disk memory/4.5 petabytes of backup capacity

� Approx. 500 live IT systems

� Data network with approx. 330,000 IP connections, from DSL to broadband

fiber optics

� Operation of the Group-wide office communications system with 80,000 users

� VoIP Infrastructure of around 92,000 VoIP connections

� ICT projects, application development, and services, data center operations,

desktop services, incl. management services, certified in accordance with ISO 9001

� IT service management, certified in accordance with ISO 20000 (ITIL)

� IT security management, certified in accordance with ISO 27001

� Full application development, certified in accordance with CMMI Level 3

Imprint

Published by:

DB Dienstleistungen GmbH

Elisabeth-Schwarzhaupt-Platz 1

10115 Berlin, Germany

www.deutschebahn.com/dienstleistungen

Printed by:

DB Kommunikationstechnik GmbH

Medien- und Kommunikationsdienste

Kriegsstraße 138

76133 Karlsruhe, Germany

www.dbkt.de

Subject to change

No responsibility is assumed for the

correctness of the details provided

Your contact person

DB Systel GmbH

Ulrich Meuser

Head of Customer and Delivery Management

Jürgen-Ponto-Platz 1

60329 Frankfurt am Main, Germany

Phone: +49 (0)69 265-39500

Fax: +49 (0)69 265-17265

E-Mail: ulrich.meuser@deutschebahn.com

www.deutschebahn.com/dbsystel

Cover photo: Max Lautenschläger

As at: August, 2012

DB Systel. ICT For Your Success.

DB Systel

On track for tomorrow.


Photo: Ronald Bieber

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ICT Services That Fast-Track Your Business

From electronic signal boxes to online ticketing and computerized route planning –

operating today's highly complex mobility and traffic networks is simply unimaginable

without information and communication technology (ICT). In DB Systel, Deutsche

Bahn has an ICT service provider in its ranks that offers the qualified and proficient

support of a reliable and efficient partner.

Information and communication technology (ICT) is part

of Deutsche Bahn's core business. High-availability and

high-performance ICT is essential for a globally active

company such as Deutsche Bahn to ensure that its operations

run efficiently and reliably.

With DB Systel, Deutsche Bahn AG has one of Germany's

leading ICT providers at its side as a proficient system

partner who understands and manages this core business.

More Than Just Technical Solutions –

More Value for our Customers

ICT is more than just automating processes electronically

and cutting costs. As a service provider to Deutsche

Bahn, we see ICT primarily as a vehicle for rising to new

challenges in the market with demand-driven solutions

for our customers, developing innovative offerings, optimizing

our services, and unlocking the potential of new

distribution channels.

Whether they are mobile services for train staff or virtual

desktop services for Deutsche Bahn employees abroad,

we create intelligent, marketable offerings that sharpen

the competitive edge of our customers, offering genuine

added value and contributing to the company's ability to

create value.

The range of services we provide is as diverse as our customers'

requirements. As a subsidiary of DB Services,

DB Systel covers the entire lifecycle of ICT solutions,

from target and demand-oriented analyses, strategic

planning and development, to operation and service,

and constant further development and optimization.

In a nutshell: We are always in close contact with our

customers and their business.

Our technological basis is a state-of-the-art ICT infrastructure

that includes two data centers and 3,200 servers

of various sizes and designs. Apart from providing

500 high-availability IT applications, we also operate a

data network with approximately 330,000 IP connections

based on a variety of technologies, from DSL to

broadband fiber optics.

In addition to that, DB Systel is responsible for Deutsche

Bahn’s telecommunications infrastructure, which currently

incorporates 92,000 VoIP connections.

And last but not least, all of this technology is backed up

by the highly qualified expertise of our 3,000 proficient

and dedicated employees, who make their own important

contribution to our customers' success.

Photo: Stefan Warter

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High-Performance ICT – At Home and

Around the World

But there is no time for us to rest on our laurels. The

market for Deutsche Bahn and for DB Systel is constantly

changing. In the past few years, Deutsche Bahn has evolved

to become one of the world's leading transport and

logistics service providers. The major hurdles that

Deutsche Bahn finds itself facing in a globalized market

present us with new and ambitious challenges.

For DB Systel, this means supporting the Group with efficient

and powerful solutions – at home and around the

world – and dealing with the most wide-ranging demands.

For our customers, this translates into highly complex

ICT systems that are perfectly tailored to their needs,

such as the sales and passenger information system for

passenger transport, as well as systems for the complex

ICT-supported processes along the logistics chain at

DB Schenker.

We have also supplemented our range of services with a

number of pragmatic and compact solutions and offer

our customers, both within the Deutsche Bahn Group

and beyond, complex sales and scheduling systems as

well as standardized and cost-effective solutions.

At the same time, it is essential that we keep up with the

latest developments in technology. In the fast-moving

ICT market in particular, in which today's technologies can

be obsolete tomorrow, innovations and new technological

possibilities must be carefully scrutinized and, if they

look promising, implemented at the earliest opportunity.

Our customers can, therefore, look forward to even more

attractive and demand-driven offerings in the form of

cutting-edge technologies, such as virtualization or

mobile solutions, which are put to the best possible use

to meet the business objectives of Deutsche Bahn.

Bring on the Future!

All of our projects are based on a systematic strategy

that is geared for the future. Across all of our business

units, we have prepared ourselves well and set our strategic

course for confronting all current and future challenges.

From the sales division to our operational units,

we focus entirely and uncompromisingly on the needs of

our customers.

Because in a changing market, DB Systel must be well

positioned to achieve the goals defined and successfully

deploy ICT as one of Deutsche Bahn's core businesses in

the future too.

Photo: Ralf Braum

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Photo: Ralf Braum

6

Consulting Begins with a Good Listener

Supporting our customers' objectives means actually understanding their business

and, at the same time, applying our own technical expertise. We achieve this by means

of experienced and intensive consulting throughout all phases of the partnership, and

for many years now, have been following our strategy of “one face to the customer“ to

ensure maximum continuity.

Proficient Consultation Requires Close

Collaboration

Regular and sustained communication with the customer

is without a doubt the heart and soul of every ICT project.

The quality of any consultation is determined by a

number of facets, one of the most important being the

ability to listen. ICT projects in particular are often very

complex and intricate; they begin with a large number of

customer requirements, the details of which have to be

fully understood.

So our consultants' maxim is quite clear: listen and understand.

Because experience has shown that a mistake

made at the start of a project that possibly goes unnoticed

can have a negative impact on the overall success of the

project.

From Highly Complex to Manageable

The ICT projects we transact for our customers often

involve a vast range of tasks. Not infrequently, they last

for several months or one to two years, sometimes even

longer. But a diametrically opposite trend has also become

apparent: For certain fields of activity, customers

are increasingly on the lookout for small ICT solutions

that require little development, can be quickly deployed,

and are inexpensive. And no matter whether the ICT

solutions are large or small, customers and their business

objectives are always the main focus of our consulting activities.

Getting the Right Mix

Our consultants have to be well-versed in two fields of

expertise. Firstly, they must understand the customers'

business environments. This is why we attach great importance

to them being on site with the customer as

often as possible, especially for more complex projects.

The second field of expertise is related to our ICT working

environment and the aspects associated with this.

Then it's all a matter of finding the right combination of

knowledge and information from both fields of expertise;

in short, assessing the customer's requirements bearing

in mind the ICT resources available. It goes without saying

that we try to see the bigger picture when implementing

our customer's requirements by proactively approaching

them and offering them alternative solutions

where appropriate.

Specialists All Inclusive

All topics and questions arising during the course of the

project are discussed and explained in close consultation

with our customers. If highly specialized technical matters

need to be clarified, the consultant always has access to

experts from various divisions at DB Systel, who are, of

course, also available to participate in joint meetings

with the customer. It is important that everyone involved

always has one clear objective in mind at all stages of

their work: the benefit for the customer.

Photo: Ralf Braum

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Photo: Max Lautenschläger

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Giving Customers What They Need ...

What does the customer want? What does he need for this? And most importantly, how

do we as ICT service providers put this into practice? Only when the customer's

requirements have been carefully analyzed, the options for realizing them investigated,

and a structured and sound development concept developed, can we embark on the

implementation phase. Whether for highly complex software applications or

pragmatic product solutions, solid groundwork secures the success of a project.

From schedule control to sales systems, the purpose of

an ICT project is usually to support the customer's business

processes with made-to-measure ICT solutions. It

therefore begins with a business process analysis, the

objective of which is to meticulously break the business

process down into its individual stages.

Worthwhile or Not?

The next step involves determining which stages of

the process are “suited to ICT“ and which are not; in

other words, what the customer's requirements regarding

the ICT solution really mean. Is a specific requirement

easy to implement? Or is it instead complex or even

incompatible with the existing ICT infrastructure?

Or should it be postponed until a second or third stage

of the project?

Answering these questions requires extensive knowledge;

we need to know, for example, what kind of ICT infrastructure

the customer has in place, how a newly developed

ICT solution could be integrated into this infrastructure,

and above all, how much effort would this

require? If customers do not have an ICT portfolio that

provides information about the technologies used, our

experts at DB Systel will create one.

Evolution not Revolution

Here, we make a difference between the host applications,

client/server systems, single-user systems or programming

languages used. Our findings help us to evaluate

the status quo and to ensure that the customer's

existing technologies are used as efficiently as possible

and that as little as possible has to be bought in addition

or developed from scratch. Because sometimes, less is

more, and that saves money.

To make sure that no information, findings, or ideas are

lost and that schedules and budgets are observed, adopting

a clearly structured approach is of the utmost importance

for everyone at DB Systel.

The Concept As a Springboard

The first step comprises a preliminary study in which the

requirements for the general parameters and ICT solution

are defined. This study includes an outline of the ICT

system, defines its scope, and documents its relationship

with the business processes. It also contains an implementation

proposal and a recommendation on what

steps to take next, for example, whether existing software

modules can be used and, if so, to what extent. Last but

not least, the study also provides a cost estimate.

The next level – the functional blueprint – is already very

detailed. It contains a clear specification of the ICT system,

from which the tasks and problems to be addressed by

the software development team are derived: What has to

be programmed from scratch, where can existing software

modules be used, and where are interfaces to other ICT

systems needed? Another component of the functional

blueprint is to define the test procedures, which also

establishes who is responsible for test management and

consulting, and what form the test design and testing

method should take.

Once the various approval processes, both on the customer's

side and internally at DB Systel, have been completed,

the technical design is then elaborated and actual

software development begins.

Photo: Ralf Braum

Several Approaches –

One Result

Our explicit aim is to implement the solution effectively

and efficiently within the software project with standard

modules being used wherever possible. When it comes to

new developments, three basic approaches can be adopted.

Programming is carried out by our own experts here

at DB Systel, by a cooperation partner located nearby, or,

as part of our “Global Sourcing Program“, we also outsource

software development tasks to international subcontractors

in India and the Philippines, with whom we

have been working together successfully for many years.

Whichever approach is chosen, responsibility for ensuring

that the various software packages together ultimately

produce a consolidated and, above all else, fully operational

ICT solution lies unequivocally with DB Systel.

Customized Development or

“Off the Peg“?

Many of the issues our specialists deal with, however, are

not just about pure software development for ICT applications,

but also specific readymade products.

In other words, software, such as databases, or terminal

devices are configured in such a way that they can be

sold to the customers just as they are. If need be, certain

individual adjustments have to be carried out by service

technicians on site at the customer for example.

In addition to our custom development projects, this

product-oriented approach perfectly rounds off our

range of ICT products and services at DB Systel. All in all,

this enables us to identify and implement the most appropriate

solution for practically any customer requirement.

Photo: Ralf Braum

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Photo: Max Lautenschläger

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The “Serious Side of Life“ for ICT Applications

Before a newly developed IT or telecommunications solution can go live, it must

undergo strict testing and pass through defined “quality gates“ at every stage of its

design and development. This ensures that all requirements are met and risks kept to

an absolute minimum. Only when all tests have been successfully completed and a high

level of quality guaranteed is the application put into operation. This generally marks

the end of the project.

Sophisticated applications on a stateof-the-art

platform

DB Systel manages some 500 high-availability productive

IT applications for its customers, including standard software

solutions as well as a wide range of applications

developed by the company itself. Furthermore, as a specialist

for voice, data, and radio networks, DB Systel also

provides efficient and high-quality telecommunications

services.

DB Systel's technical platform is a highly modern IT and

telecommunications infrastructure. This enables us to

maintain two data centers with approximately 3,200 servers

of various sizes and designs. DB Systel also operates

a data network with around 330,000 IP connections based

on a variety of technologies, from DSL to broadband

fiber optics. Deutsche Bahn's telecommunications infrastructure

is also the responsibility of DB Systel and,

amongst others, incorporates currently 92,000 VoIP connections.

Everything Running Smoothly?

Many of the ICT applications that DB Systel manages for

its customers have to be available around the clock; in

other words, 24 hours a day, 7 days a week. But even

with our state-of-the-art technology, we are not immune

to the occasional malfunction. It is, therefore, essential

that the applications as well as the mainframes and servers

are monitored systematically and continuously, and

that any errors or problems are identified and rectified as

quickly as possible.

ICT applications now play a part in virtually every area

of Deutsche Bahn's operations. This broad spectrum ranges

from maintenance and the deployment of personnel

or materials, through production control, purchasing

and controlling, to passenger information and the many

ticketing machines inside the stations.

The relevant IT systems are monitored in our “cockpit“

at two separate locations simultaneously, because “four

eyes see more than two“. Either the error is rectified immediately

by the cockpit employee responsible or, if this

is not possible, the matter is passed on to the relevant

department at the earliest opportunity.

A monitoring institution, the Network Operation Center

(NOC), which is comparable to the cockpit has also been

set up for telecommunications applications. At a total of

four NOC locations, employees see to it that Deutsche

Bahn's transmission technology is available trouble-free,

around the clock. Any errors are rectified either remotely

or by a service technician on site.

Even though the cockpit and NOC teams' areas of responsibility

differ from one another, the employees still

have the same objective: to identify and rectify errors as

quickly as possible – ideally before the customer is even

aware of them – thereby making an important contribution

to ensuring that Deutsche Bahn's operations run as

smoothly as possible.

Photo: Max Lautenschläger

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Photo: Axel Hartmann

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Looking Ahead – Excellent Prospects! Today’s Solutions Meeting Tomorrow's Needs

Hardly any other sector of the economy is developing as dynamically as the ICT sector.

Discussions are dominated by talk of innovations appearing on the market at ever

shorter intervals, new trends in technology, and visions of the future that sound

almost too amazing to be true. Sooner or later, some of these topics prove to be just

castles in the air; others, however, sometimes become reality even quicker than you

might have imagined.

In our efforts to provide our customers with sustainable

ICT solutions that are both technologically “state of the

art“ and also in line with their companies' strategies in

terms of costs and benefits, here at DB Systel, we are

continually keeping abreast of the latest trends and

developments on the market.

Using the Present to Plan for the Future

One such example is cloud computing – a topic that is

currently on everyone's lips and will continue to be a major

priority for all company IT specialists over the coming

years. For us as an operator of some of Europe's largest

data centers, cloud computing presents us with both

very complex challenges and, naturally, major opportunities

too. Other topics that are gaining in significance and

becoming increasingly important include industrialized

IT production and automation. In terms of implementing

and operating ICT systems, this primarily involves providing

the customer with a verifiable, consistently high

level of quality, and all at a reasonable outlay.

Our overall approach, both now and in the future, is

clear: Everything we do is focused solely on ensuring that

ICT solutions from DB Systel enable our customers to

achieve their company targets in every respect. Or to put

it another way: ICT for your success.

Voice over IP

DB Systel is currently in the process of converting Deutsche

Bahn's entire telephone network to “Voice Over IP“.

Following the ISDN era, making phone calls via data networks

will be the form of communication of the future.

Firstly, this results in a synergy effect as the IP network

can be used for voice and data communication simultaneously.

Secondly, the central structure of the VoIP network

offers significant benefits since operation, maintenance,

and service are much more cost-effective and

innovative new ICT solutions are easier to integrate.

Small Solutions

With its “Small Solutions“ family, DB Systel is consistently

meeting the requirements of its customers and

sensibly rounding off the entry level of its product portfolio.

Small Solutions are specially conceived and optimized

for addressing less complex (“small“) needs. All

services are characterized by the fact that they are standardized,

high-quality solutions and can be provided to

the customer extremely quickly, flexibly, and at a reasonable

price. The customer can order these services individually

or as a combination of services.

Global Managed Desktop

Geared to the specific requirements of international business

and in addition to the Group-wide office communications

system “BKU“, DB Systel also offers its customers

the Global Managed Desktop (GMD). This modular system

provides managed clients, which can also be located

outside the corporate network of Deutsche Bahn and

can, therefore, be integrated easily in the existing IT

infrastructures of national and international companies.

The GMD, the software portfolio, and services (including

the IT Service Desk) are available, as standard, in English

and German.

iTopManager®

iTopManager® supports comprehensive business-oriented

monitoring of all system components, enabling errors to be

rectified quickly and efficiently. The customer's business

perspective is mapped in relation to the infrastructure

of the respective IT landscape. At the same time,

iTopManager® enables accurate information to be obtained

about the anticipated downtime duration and an evaluation

of the effects of the malfunction on the business

processes. This makes it possible to immediately get a

clear picture of the critical events and take the appropriate

corrective measures.

Photos: Ralf Braum

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