Facts and Figures About DB Systel
� ICT from one source: consulting, planning, development, operation, service
� Approx. 3,000 employees (2011)
� Approx. €677 million turnover (2011)
� 2 data centers with approx. 3,200 servers
� 4 network control centers
� 1.5 petabytes of disk memory/4.5 petabytes of backup capacity
� Approx. 500 live IT systems
� Data network with approx. 330,000 IP connections, from DSL to broadband
� Operation of the Group-wide office communications system with 80,000 users
� VoIP Infrastructure of around 92,000 VoIP connections
� ICT projects, application development, and services, data center operations,
desktop services, incl. management services, certified in accordance with ISO 9001
� IT service management, certified in accordance with ISO 20000 (ITIL)
� IT security management, certified in accordance with ISO 27001
� Full application development, certified in accordance with CMMI Level 3
DB Dienstleistungen GmbH
10115 Berlin, Germany
DB Kommunikationstechnik GmbH
Medien- und Kommunikationsdienste
76133 Karlsruhe, Germany
Subject to change
No responsibility is assumed for the
correctness of the details provided
Your contact person
DB Systel GmbH
Head of Customer and Delivery Management
60329 Frankfurt am Main, Germany
Phone: +49 (0)69 265-39500
Fax: +49 (0)69 265-17265
Cover photo: Max Lautenschläger
As at: August, 2012
DB Systel. ICT For Your Success.
On track for tomorrow.
Photo: Ronald Bieber
ICT Services That Fast-Track Your Business
From electronic signal boxes to online ticketing and computerized route planning –
operating today's highly complex mobility and traffic networks is simply unimaginable
without information and communication technology (ICT). In DB Systel, Deutsche
Bahn has an ICT service provider in its ranks that offers the qualified and proficient
support of a reliable and efficient partner.
Information and communication technology (ICT) is part
of Deutsche Bahn's core business. High-availability and
high-performance ICT is essential for a globally active
company such as Deutsche Bahn to ensure that its operations
run efficiently and reliably.
With DB Systel, Deutsche Bahn AG has one of Germany's
leading ICT providers at its side as a proficient system
partner who understands and manages this core business.
More Than Just Technical Solutions –
More Value for our Customers
ICT is more than just automating processes electronically
and cutting costs. As a service provider to Deutsche
Bahn, we see ICT primarily as a vehicle for rising to new
challenges in the market with demand-driven solutions
for our customers, developing innovative offerings, optimizing
our services, and unlocking the potential of new
Whether they are mobile services for train staff or virtual
desktop services for Deutsche Bahn employees abroad,
we create intelligent, marketable offerings that sharpen
the competitive edge of our customers, offering genuine
added value and contributing to the company's ability to
The range of services we provide is as diverse as our customers'
requirements. As a subsidiary of DB Services,
DB Systel covers the entire lifecycle of ICT solutions,
from target and demand-oriented analyses, strategic
planning and development, to operation and service,
and constant further development and optimization.
In a nutshell: We are always in close contact with our
customers and their business.
Our technological basis is a state-of-the-art ICT infrastructure
that includes two data centers and 3,200 servers
of various sizes and designs. Apart from providing
500 high-availability IT applications, we also operate a
data network with approximately 330,000 IP connections
based on a variety of technologies, from DSL to
broadband fiber optics.
In addition to that, DB Systel is responsible for Deutsche
Bahn’s telecommunications infrastructure, which currently
incorporates 92,000 VoIP connections.
And last but not least, all of this technology is backed up
by the highly qualified expertise of our 3,000 proficient
and dedicated employees, who make their own important
contribution to our customers' success.
Photo: Stefan Warter
High-Performance ICT – At Home and
Around the World
But there is no time for us to rest on our laurels. The
market for Deutsche Bahn and for DB Systel is constantly
changing. In the past few years, Deutsche Bahn has evolved
to become one of the world's leading transport and
logistics service providers. The major hurdles that
Deutsche Bahn finds itself facing in a globalized market
present us with new and ambitious challenges.
For DB Systel, this means supporting the Group with efficient
and powerful solutions – at home and around the
world – and dealing with the most wide-ranging demands.
For our customers, this translates into highly complex
ICT systems that are perfectly tailored to their needs,
such as the sales and passenger information system for
passenger transport, as well as systems for the complex
ICT-supported processes along the logistics chain at
We have also supplemented our range of services with a
number of pragmatic and compact solutions and offer
our customers, both within the Deutsche Bahn Group
and beyond, complex sales and scheduling systems as
well as standardized and cost-effective solutions.
At the same time, it is essential that we keep up with the
latest developments in technology. In the fast-moving
ICT market in particular, in which today's technologies can
be obsolete tomorrow, innovations and new technological
possibilities must be carefully scrutinized and, if they
look promising, implemented at the earliest opportunity.
Our customers can, therefore, look forward to even more
attractive and demand-driven offerings in the form of
cutting-edge technologies, such as virtualization or
mobile solutions, which are put to the best possible use
to meet the business objectives of Deutsche Bahn.
Bring on the Future!
All of our projects are based on a systematic strategy
that is geared for the future. Across all of our business
units, we have prepared ourselves well and set our strategic
course for confronting all current and future challenges.
From the sales division to our operational units,
we focus entirely and uncompromisingly on the needs of
Because in a changing market, DB Systel must be well
positioned to achieve the goals defined and successfully
deploy ICT as one of Deutsche Bahn's core businesses in
the future too.
Photo: Ralf Braum
Photo: Ralf Braum
Consulting Begins with a Good Listener
Supporting our customers' objectives means actually understanding their business
and, at the same time, applying our own technical expertise. We achieve this by means
of experienced and intensive consulting throughout all phases of the partnership, and
for many years now, have been following our strategy of “one face to the customer“ to
ensure maximum continuity.
Proficient Consultation Requires Close
Regular and sustained communication with the customer
is without a doubt the heart and soul of every ICT project.
The quality of any consultation is determined by a
number of facets, one of the most important being the
ability to listen. ICT projects in particular are often very
complex and intricate; they begin with a large number of
customer requirements, the details of which have to be
So our consultants' maxim is quite clear: listen and understand.
Because experience has shown that a mistake
made at the start of a project that possibly goes unnoticed
can have a negative impact on the overall success of the
From Highly Complex to Manageable
The ICT projects we transact for our customers often
involve a vast range of tasks. Not infrequently, they last
for several months or one to two years, sometimes even
longer. But a diametrically opposite trend has also become
apparent: For certain fields of activity, customers
are increasingly on the lookout for small ICT solutions
that require little development, can be quickly deployed,
and are inexpensive. And no matter whether the ICT
solutions are large or small, customers and their business
objectives are always the main focus of our consulting activities.
Getting the Right Mix
Our consultants have to be well-versed in two fields of
expertise. Firstly, they must understand the customers'
business environments. This is why we attach great importance
to them being on site with the customer as
often as possible, especially for more complex projects.
The second field of expertise is related to our ICT working
environment and the aspects associated with this.
Then it's all a matter of finding the right combination of
knowledge and information from both fields of expertise;
in short, assessing the customer's requirements bearing
in mind the ICT resources available. It goes without saying
that we try to see the bigger picture when implementing
our customer's requirements by proactively approaching
them and offering them alternative solutions
Specialists All Inclusive
All topics and questions arising during the course of the
project are discussed and explained in close consultation
with our customers. If highly specialized technical matters
need to be clarified, the consultant always has access to
experts from various divisions at DB Systel, who are, of
course, also available to participate in joint meetings
with the customer. It is important that everyone involved
always has one clear objective in mind at all stages of
their work: the benefit for the customer.
Photo: Ralf Braum
Photo: Max Lautenschläger
Giving Customers What They Need ...
What does the customer want? What does he need for this? And most importantly, how
do we as ICT service providers put this into practice? Only when the customer's
requirements have been carefully analyzed, the options for realizing them investigated,
and a structured and sound development concept developed, can we embark on the
implementation phase. Whether for highly complex software applications or
pragmatic product solutions, solid groundwork secures the success of a project.
From schedule control to sales systems, the purpose of
an ICT project is usually to support the customer's business
processes with made-to-measure ICT solutions. It
therefore begins with a business process analysis, the
objective of which is to meticulously break the business
process down into its individual stages.
Worthwhile or Not?
The next step involves determining which stages of
the process are “suited to ICT“ and which are not; in
other words, what the customer's requirements regarding
the ICT solution really mean. Is a specific requirement
easy to implement? Or is it instead complex or even
incompatible with the existing ICT infrastructure?
Or should it be postponed until a second or third stage
of the project?
Answering these questions requires extensive knowledge;
we need to know, for example, what kind of ICT infrastructure
the customer has in place, how a newly developed
ICT solution could be integrated into this infrastructure,
and above all, how much effort would this
require? If customers do not have an ICT portfolio that
provides information about the technologies used, our
experts at DB Systel will create one.
Evolution not Revolution
Here, we make a difference between the host applications,
client/server systems, single-user systems or programming
languages used. Our findings help us to evaluate
the status quo and to ensure that the customer's
existing technologies are used as efficiently as possible
and that as little as possible has to be bought in addition
or developed from scratch. Because sometimes, less is
more, and that saves money.
To make sure that no information, findings, or ideas are
lost and that schedules and budgets are observed, adopting
a clearly structured approach is of the utmost importance
for everyone at DB Systel.
The Concept As a Springboard
The first step comprises a preliminary study in which the
requirements for the general parameters and ICT solution
are defined. This study includes an outline of the ICT
system, defines its scope, and documents its relationship
with the business processes. It also contains an implementation
proposal and a recommendation on what
steps to take next, for example, whether existing software
modules can be used and, if so, to what extent. Last but
not least, the study also provides a cost estimate.
The next level – the functional blueprint – is already very
detailed. It contains a clear specification of the ICT system,
from which the tasks and problems to be addressed by
the software development team are derived: What has to
be programmed from scratch, where can existing software
modules be used, and where are interfaces to other ICT
systems needed? Another component of the functional
blueprint is to define the test procedures, which also
establishes who is responsible for test management and
consulting, and what form the test design and testing
method should take.
Once the various approval processes, both on the customer's
side and internally at DB Systel, have been completed,
the technical design is then elaborated and actual
software development begins.
Photo: Ralf Braum
Several Approaches –
Our explicit aim is to implement the solution effectively
and efficiently within the software project with standard
modules being used wherever possible. When it comes to
new developments, three basic approaches can be adopted.
Programming is carried out by our own experts here
at DB Systel, by a cooperation partner located nearby, or,
as part of our “Global Sourcing Program“, we also outsource
software development tasks to international subcontractors
in India and the Philippines, with whom we
have been working together successfully for many years.
Whichever approach is chosen, responsibility for ensuring
that the various software packages together ultimately
produce a consolidated and, above all else, fully operational
ICT solution lies unequivocally with DB Systel.
Customized Development or
“Off the Peg“?
Many of the issues our specialists deal with, however, are
not just about pure software development for ICT applications,
but also specific readymade products.
In other words, software, such as databases, or terminal
devices are configured in such a way that they can be
sold to the customers just as they are. If need be, certain
individual adjustments have to be carried out by service
technicians on site at the customer for example.
In addition to our custom development projects, this
product-oriented approach perfectly rounds off our
range of ICT products and services at DB Systel. All in all,
this enables us to identify and implement the most appropriate
solution for practically any customer requirement.
Photo: Ralf Braum
Photo: Max Lautenschläger
The “Serious Side of Life“ for ICT Applications
Before a newly developed IT or telecommunications solution can go live, it must
undergo strict testing and pass through defined “quality gates“ at every stage of its
design and development. This ensures that all requirements are met and risks kept to
an absolute minimum. Only when all tests have been successfully completed and a high
level of quality guaranteed is the application put into operation. This generally marks
the end of the project.
Sophisticated applications on a stateof-the-art
DB Systel manages some 500 high-availability productive
IT applications for its customers, including standard software
solutions as well as a wide range of applications
developed by the company itself. Furthermore, as a specialist
for voice, data, and radio networks, DB Systel also
provides efficient and high-quality telecommunications
DB Systel's technical platform is a highly modern IT and
telecommunications infrastructure. This enables us to
maintain two data centers with approximately 3,200 servers
of various sizes and designs. DB Systel also operates
a data network with around 330,000 IP connections based
on a variety of technologies, from DSL to broadband
fiber optics. Deutsche Bahn's telecommunications infrastructure
is also the responsibility of DB Systel and,
amongst others, incorporates currently 92,000 VoIP connections.
Everything Running Smoothly?
Many of the ICT applications that DB Systel manages for
its customers have to be available around the clock; in
other words, 24 hours a day, 7 days a week. But even
with our state-of-the-art technology, we are not immune
to the occasional malfunction. It is, therefore, essential
that the applications as well as the mainframes and servers
are monitored systematically and continuously, and
that any errors or problems are identified and rectified as
quickly as possible.
ICT applications now play a part in virtually every area
of Deutsche Bahn's operations. This broad spectrum ranges
from maintenance and the deployment of personnel
or materials, through production control, purchasing
and controlling, to passenger information and the many
ticketing machines inside the stations.
The relevant IT systems are monitored in our “cockpit“
at two separate locations simultaneously, because “four
eyes see more than two“. Either the error is rectified immediately
by the cockpit employee responsible or, if this
is not possible, the matter is passed on to the relevant
department at the earliest opportunity.
A monitoring institution, the Network Operation Center
(NOC), which is comparable to the cockpit has also been
set up for telecommunications applications. At a total of
four NOC locations, employees see to it that Deutsche
Bahn's transmission technology is available trouble-free,
around the clock. Any errors are rectified either remotely
or by a service technician on site.
Even though the cockpit and NOC teams' areas of responsibility
differ from one another, the employees still
have the same objective: to identify and rectify errors as
quickly as possible – ideally before the customer is even
aware of them – thereby making an important contribution
to ensuring that Deutsche Bahn's operations run as
smoothly as possible.
Photo: Max Lautenschläger
Photo: Axel Hartmann
Looking Ahead – Excellent Prospects! Today’s Solutions Meeting Tomorrow's Needs
Hardly any other sector of the economy is developing as dynamically as the ICT sector.
Discussions are dominated by talk of innovations appearing on the market at ever
shorter intervals, new trends in technology, and visions of the future that sound
almost too amazing to be true. Sooner or later, some of these topics prove to be just
castles in the air; others, however, sometimes become reality even quicker than you
might have imagined.
In our efforts to provide our customers with sustainable
ICT solutions that are both technologically “state of the
art“ and also in line with their companies' strategies in
terms of costs and benefits, here at DB Systel, we are
continually keeping abreast of the latest trends and
developments on the market.
Using the Present to Plan for the Future
One such example is cloud computing – a topic that is
currently on everyone's lips and will continue to be a major
priority for all company IT specialists over the coming
years. For us as an operator of some of Europe's largest
data centers, cloud computing presents us with both
very complex challenges and, naturally, major opportunities
too. Other topics that are gaining in significance and
becoming increasingly important include industrialized
IT production and automation. In terms of implementing
and operating ICT systems, this primarily involves providing
the customer with a verifiable, consistently high
level of quality, and all at a reasonable outlay.
Our overall approach, both now and in the future, is
clear: Everything we do is focused solely on ensuring that
ICT solutions from DB Systel enable our customers to
achieve their company targets in every respect. Or to put
it another way: ICT for your success.
Voice over IP
DB Systel is currently in the process of converting Deutsche
Bahn's entire telephone network to “Voice Over IP“.
Following the ISDN era, making phone calls via data networks
will be the form of communication of the future.
Firstly, this results in a synergy effect as the IP network
can be used for voice and data communication simultaneously.
Secondly, the central structure of the VoIP network
offers significant benefits since operation, maintenance,
and service are much more cost-effective and
innovative new ICT solutions are easier to integrate.
With its “Small Solutions“ family, DB Systel is consistently
meeting the requirements of its customers and
sensibly rounding off the entry level of its product portfolio.
Small Solutions are specially conceived and optimized
for addressing less complex (“small“) needs. All
services are characterized by the fact that they are standardized,
high-quality solutions and can be provided to
the customer extremely quickly, flexibly, and at a reasonable
price. The customer can order these services individually
or as a combination of services.
Global Managed Desktop
Geared to the specific requirements of international business
and in addition to the Group-wide office communications
system “BKU“, DB Systel also offers its customers
the Global Managed Desktop (GMD). This modular system
provides managed clients, which can also be located
outside the corporate network of Deutsche Bahn and
can, therefore, be integrated easily in the existing IT
infrastructures of national and international companies.
The GMD, the software portfolio, and services (including
the IT Service Desk) are available, as standard, in English
iTopManager® supports comprehensive business-oriented
monitoring of all system components, enabling errors to be
rectified quickly and efficiently. The customer's business
perspective is mapped in relation to the infrastructure
of the respective IT landscape. At the same time,
iTopManager® enables accurate information to be obtained
about the anticipated downtime duration and an evaluation
of the effects of the malfunction on the business
processes. This makes it possible to immediately get a
clear picture of the critical events and take the appropriate
Photos: Ralf Braum