CPS Energy Savers Home Manager Guidebook

cpsenergy.com

CPS Energy Savers Home Manager Guidebook

CPS Energy Savers

Home Manager Guidebook

Guiding you through your new

home energy management system.

Version 3.1

05/01/12

CPS Energy Savers Home Manager


Table of Contents

CPS Energy Savers Home Manager

IntroductIon ..............................................................................................................................1

overview .............................................................................................................................................1

Benefits .................................................................................................................................................1

onlIne Account descrIptIons .................................................................................1

program Wizard ..............................................................................................................................1

Program Management .................................................................................................................1

Knowledge Center .........................................................................................................................1

creAtIng Your onlIne Account .............................................................................1

Getting Started ................................................................................................................................1

Creating Your User Account and Basic Programs ........................................................1

Storing Your Username and Password ...............................................................................3

Step-by-Step: Creating Your CPS Energy Savers

Home Manager Programs .........................................................................................................4

understAndIng the cps energY sAvers home mAnAger

home pAge ..........................................................................................................................................5

understAndIng Your thermostAt .....................................................................7

CT30 Thermostat ...........................................................................................................................8

CT80 Thermostat ...........................................................................................................................8

troubleshootIng ....................................................................................................................8

Basic Troubleshooting ...................................................................................................................8

Temporary Changes ......................................................................................................................9

Using the Knowledge Center ..................................................................................................9

FrequentlY Asked questIons ......................................................................................9

understAndIng conservAtIon events ...........................................................9

cps energY support ........................................................................................ Back Cover


InTroduCTIon

overview

Welcome to CPS Energy Savers Home Manager! We are pleased that you have joined CPS Energy in helping

to reduce your energy usage through our hi-tech energy management program.This guidebook will help

explain how to use your online account and provide information about the CPS Energy Savers Home

manager program.

Benefits

The CPS Energy Savers Home Manager Program allows you to monitor, manage and control your home’s

energy consumption via the Internet – tracking energy usage minute-by-minute, day-by-day through custom

programs that you create for your air conditioning and heating system, electric water heater and pool pump.

You can even create seasonal energy management programs and specialized programs for holidays or unique

situations.

onlIne ACCounT desCrIpTIons

Your Cps energy savers Home Manager online account includes three key areas.

program Wizard – to help you create your preferred temperature settings for weekday, weekend,

vacation or days you work from home.

program Management – you will be able to review the programs you created, create additional special

programs and review progress for the days on which they run.

Knowledge Center – you can learn more about how your new CPS Energy Savers Home Manager

system works and look up the answers to questions you may have.

CreATIng Your onlIne ACCounT

getting started

In order to receive the full benefit of your CPS Energy Savers Home Manager system, you must first create

a personal and secure online account.You will need the following information in order to create your online

personal account:

• Your CPS Energy account number.This 10-digit number is on your monthly billing statement.

• The email address to which you want your CPS Energy Savers Home Manager account messages sent.

Your personal online account involves creating a username and password.You will then answer a series of

short questions.Your answers to the questions will create four basic programs.These four basic programs

are named Weekday,Weekend,Work from Home, and Vacation.

Creating Your user Account and Basic programs

Now you’re ready to create your personal online account and basic custom programs by completing the

following steps on the next page.

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CPS Energy Savers Home Manager


1. Type http://homemanager.cpsenergysavers.com into your web browser address bar to access

the login page.

2. On the login page, go to New Users Online Setup and click Setup Now.

3. Follow the instructions in the three-step account creation process and agree to the Terms and Conditions.

4. Enter your 10-digit CPS Energy account number without dashes, 5-digit postal zip code, address house

number and security code exactly as it appears in the picture.

2

CPS Energy Savers Home Manager


5. Verify your information. Any changes you make will be updated in your online account.

6. Create a Username and Password that you will use to log into your online personal account.

storing Your username and password

Your personal online account configuration is now complete.You can store your username and password in

your CPS Energy Savers Home Manager guidebook below for future reference.

Account Number: ___________________________

Username: _________________________________

Password: __________________________________

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CPS Energy Savers Home Manager


note: CPS Energy Savers Home Manager will start managing your energy usage as soon as the monitoring

equipment is installed. Until you create your personal online account, your equipment will be managed by the default

program according to the following schedule:

step-By-step: Creating Your Cps energy savers Home Manager programs

After you create your online personal account, you will be prompted to create a set of four basic programs by

answering a few simple questions. Answering the questionnaire is a simple three-step process that you must

complete before you can start enjoying the benefits of the CPS Energy Savers Home Manager Program.

1. Answer the brief questionnaire to program your preferred temperature settings during each day of the

week. In total you will create four programs.These programs are named Weekday,Weekend,Work From

Home and Vacation.

note: Weekday and Weekend are recurring programs. Work From Home and Vacation are custom programs.

2. Review your four program settings.Weekday and Weekend will be automatically scheduled according to

your answers to the questionnaire.Work from Home and Vacation are custom programs that you will be

able to schedule on the Program Management tab.You will be able to modify the details of all four

programs on the Program Management tab of your personal home page.

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CPS Energy Savers Home Manager


note: Remember, until you create these programs your appliances will be managed according to the default

program, as shown on page 4, which may not provide the comfort level you prefer.

3. Your new programs will be transmitted to your appliances.When the program transmission is

complete, you will see the updated appliance settings on your personal home page.

After you create your four basic programs, your CPS Energy Savers Home Manager Personal Home Page will

be displayed. At this point, you can access all functions of your online account.

undersTAndIng THe Cps energY sAvers HoMe MAnAger HoMe pAge

From your CPS Energy Savers Home Manager home page you can review your personal account information,

modify the four basic programs you just created or create additional special programs that fit your specific

requirements.

Menu Tabs:

Home – returns you to your personal Home Page.

program Wizard – will help you create your preferred temperate settings for weekday,

weekend, vacation or days you work from home.

program Management – you will be able to review the programs you created, create

additional special programs and review progress for the days on which they run.

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CPS Energy Savers Home Manager


Knowledge Center – you can learn more about how your new system works or look up any questions

you may have.

Menu Tabs

Your Account

Information

Active Program

Information

Quick

Changes

Information that can be found on your Cps energy savers Home Manager

Home page:

Account – displays information about your CPS Energy account currently shown on your home page.

energy snapshot – displays a 7-day summary of your energy usage as a stacked bar graph for the current

day and seven previous days.You can also view a 7-day detail graph, which is a stacked line graph that displays

hourly usage details for the past seven days. Or you can view your energy usage, as a stacked line graph, for

the past 24-hours in 15-minute increments.The chart displays the usage information for each item of

monitored equipment. Each electric appliance that is connected to CPS Energy Savers Home Manager is

represented by a red, blue or green line.To see electric usage by appliance, click the legend at the bottom of

the chart. Or you can highlight the portion of the chart you want to view in zoom mode. Click reset to undo

Zoom mode.

program – displays the name of the program that is currently managing your appliances, and the name and

start date of the next scheduled program.You can also change the active program in this location.

• Change Program - Use the drop down box to select a program when you want to change

your settings.

noTe: you can only make changes to a program with specific days and not recurring programs.

Quick Changes – enables you to make temporary changes to your HVAC,Water Heater

or Pool Pump program settings.These changes remain in effect only until the next automatic

program transition.

• Current – found within the Quick Changes option under Thermostat.This setting shows the

current temperature in your home.

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CPS Energy Savers Home Manager

Quick Links

Energy

Snapshot


• Thermostat – displays the current programmed temperature settings. Also displays programmed

mode,“Heat”,“Cool”, or “Off”.

• Water Heater – displays programmed mode,“On” or “Off”.

• Pool Pump – displays programmed mode,“On” or “Off”.

Quick links (in the upper right hand corner of each page):

• My Devices – displays the appliances being managed.

• Account Information – displays your personal account information.

• Logout – allows you to sign out of the CPS Energy Savers Home Manager system.

For more information or to ask questions about how your CPS Energy Savers Home Manager system or

equipment works, you can refer to the Knowledge Center, located on your Menu Bar. If an item on your Home

Page has an information icon in the upper-right hand corner, click the icon to display help specific to that item.

undersTAndIng Your THerMosTAT

The new thermostat that we installed as part of the CPS Energy Savers Home Manager Program is a

programmable communicating thermostat. In addition to controlling your heating, ventilating and air

conditioning (HVAC) system, it communicates with your CPS Energy Savers Home Manager system.

This enables the thermostat to receive instructions from your online programs.

Although your new thermostat is programmable, you should always use your online programs to control the

thermostat, which in turn controls your HVAC system. However, there may be occasional situations when

you wish to make a short-term temperature adjustment.You can make these adjustments with your online

program or at your thermostat.

If you need to make such an adjustment at your thermostat, you can use the Plus (+) and Minus (–) buttons

to adjust the target temperature. (Target temperature is the temperature you want to achieve and maintain in

your home.) Please note that these changes are temporary and will remain in effect only

until the next online program transition point. You can also manually switch the circulating fan

between On, Auto, and Off.Your custom online programs do not control the circulating fan.

If your home has more than one HVAC unit, a separate thermostat can be installed for each unit and will

operate independently of each other.

Additional things to know about your new thermostat are:

• The heat temperature setting (“HEAT”) and the cool temperature setting (“COOL”) must be

at least 1 degree apart to avoid inefficiency from your HVAC system. For example, if your HVAC system is

set to cool your home to 72 degrees, the heat setting should be no greater than 71 degrees.

• The COOL or HEAT that is displayed on the thermostat screen indicates the thermostat’s current mode

of operation, not whether your HVAC is actually running.Your online program will automatically switch

between the heating and cooling modes of operation.

• do not use the special thermostat features and controls, such as the HVAC Setup, Drift/Swing,

Auto-Run Program, Save Energy button, or Reset button.

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CPS Energy Savers Home Manager


If we installed a model CT30 Thermostat:

• The thermostat battery indicator shows on the display,

indicating that no battery is installed. A battery is not required

because the thermostat is powered from the HVAC unit.The

CPS Energy Savers Home Manager Program will resend your

online program settings to the thermostat as soon as power

is restored after a power outage.

• The CT30 does not have an indicator to show whether the

HVAC is actually running.

If we installed a model CT80 thermostat:

• do not use the humidity controls unless you have a

dehumidifier attached to your HVAC system that is controlled

by the thermostat.

• do not use the Auto heat/cool mode.

• The colored HVAC Status light indicates whether the HVAC is

actually heating (orange) or cooling (blue) or if the fan is running

(green). A combination of green and orange indicates Fan and

Heating. A combination of green and blue indicates Fan

and cooling.

TrouBlesHooTIng

Basic Troubleshooting

errors in program pre-validation

After you add an Add Program in Program Management, you must set up at least one transition point on the

right hand side of the page.

days of the Week Turned White

If you click the tab “Specific Days” on your Weekday or Weekend setting, the squares on the calendar will turn

white.To fix, click the “Recurring” tab.

Changing Temperature settings for Air Conditioning and Heating

After you create a program, the thermostat on the left will allow you to add transition points.The blue box is

the air conditioning and the red box (if you have electric heat) is the heating.

deleting a program

Click on the program you want to delete.This will open the program up.Within the box there is a remove

button. Click and remove the program.

Temporary Changes

To make temporary changes at your thermostat, just follow these instructions:

• Temperature: to change set point temperature, press the plus (+) or minus (-) button on the

thermostat screen until the desired temperature is reached.

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CPS Energy Savers Home Manager


• Mode: to change thermostat mode, press the mode button on the side of the thermostat until the

desired mode is indicated on the thermostat screen.

• Fan: to set fan operation, press the fan button on the side of the thermostat until desired fan mode is

indicated on thermostat screen. (On, Off or Auto)

using the Knowledge Center

The Knowledge Center contains information that will help you obtain the most benefit from your CPS Energy

Savers Home Manager system. Please check the Knowledge Center tab regularly, as new topics are added

which you may find helpful.

FrequenTLy AskeD quesTIons

Can I manually program my thermostat?

You should not manually program your thermostat.Your online programs will manage your thermostat settings

for you and will override any manual programs that you create.

Can I use the “save energy” button?

You should only use the online application to manage your energy usage.While the thermostat does have a

button called Save Energy, it is currently not integrated with CPS Energy Savers Home Manager. Using the Save

Energy button increases or decreases your target temperature by a number of degrees.

My thermostat shows Cool/HeAT when the HvAC isn’t running?

COOL and HEAT indicate the HVAC mode of operation that the thermostat is currently set to, not whether

your HVAC is actually running.Your online program will set the correct mode of operation as required to

maintain your specified comfort level.When it does so, the correct mode is displayed on the thermostat.

For more answers to Frequently Asked Questions, refer to the FAQ page in the Knowledge Center of your

CPS Energy Savers Home Manager online account.

undersTAndIng ConservATIon evenTs

CPS Energy will activate your CPS Energy Savers Home Manager system to reduce demand during periods

of peak electric use.This is known as a conservation event, which occurs during a period of extreme hot or

cold weather. During a conservation event, your CPS Energy Savers Home Manager managed appliances are

shut off to conserve electricity.This is done within the parameters of your online program and should not

significantly affect your comfort. A conservation event affects only your managed appliances (HVAC, water

heater, pool pumps and the like); all other electrical appliances—lights, refrigerators,TVs, and so forth—remain

fully operational.You may not even be aware that a conservation event is taking place, though you may notice

a change in temperature of up to 1 degree from your desired setting or your water may not be as hot as

expected.

Your online program enables you to opt out of a conservation event, even after it is in progress.

You can also opt out by adjusting your thermostat.

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CPS Energy Savers Home Manager


Cps energY supporT

If you are experiencing problems

with your CPS Energy Savers

Home Manager system, please

contact CPS Energy. Also, many of

the answers to your questions can

be found in the FAQ and other

Knowledge Center topics.

email:

Please email questions

and comments to

HomeManager@CPSEnergy.com.

phone support:

You can also contact support

by phone at (210) 353-4511

between 8:00 AM – 6:00 PM

Monday through Friday.

For support after 6:00 PM

or on weekends press (1)

for assistance.

After Hours support:

Voice messages or emails left

outside of normal support hours

shall be attended to on the next

business day.

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