Fleet Management - Serco

Bringing service to life
Fleet Management
Serco’s Fleet
Maintenance Services
provides customized
fleet maintenance
to customers in the
U.S. and around the
world. Serco currently
maintains over
10,000 customer fleet
vehicles, for utility,
county, municipality,
air force base and
various other privately
owned fleets.
Whatever the economic climate, a company’s fleet always causes some level
of concern for management from a cost, regulatory or reliability perspective.
Today’s fleets often include a wide variety of models, ages and systems.
Coupled with ever present technology changes and regulatory requirements,
it has become increasingly difficult to achieve optimal quality and cost goals
with fleet maintenance and nearly as complicated to manage and assess
maintenance system data to even know what the status of your fleet is.
Our fleet experience ranges from light duty hybrids to heavy duty bucket
trucks. Serco’s experience also includes: medium duty bucket trucks,
hydraulic systems, cranes, generators, compressors, tankers, Vac units,
alternative fuel vehicles, construction equipment, emergency vehicles,
cable pullers, digger derricks, high elevation aerial lifts and rear property
machines. We are also experienced with upfitting, modifications, welding
and mobile data systems.
While we custom tailor our services to fit your needs, all of our fleet
maintenance programs are designed to accomplish 5 key goals:
Increase your fleet availability and unit life cycles
Improve the safety and quality of your entire fleet program
Implement processes and regular analysis to deliver cost savings
Evaluate and design an optimal planned maintenance and inspection
program
Collect and communicate accurate maintenance information to
customers to assist their ability to make fleet management decisions
www.serco-na.com

Fleet Management
Serco has demonstrated to customers that it is worth
the time to look into a successful and proven solution
that provides continuous improvement. We attribute
our success in this challenging business to 4 main
reasons:
We attract and retain qualified, trained
technicians who are competent with the
diagnosing, servicing and repair of fleet trucks
and equipment. Our technicians are required to
have certifications and licensing from ANSI, ASE,
EVT, OEM’s and state regulatory agencies as a
term of employment.
We have an extensive and experienced fleet
support staff that provides oversight and
guidance for all of our operations.
Serco utilizes the premier maintenance
management program available in the industry
today to record all maintenance, parts, static and
labor data. The methods we have developed
to analyze and assess data have led to the
establishment of performance standards
and allow for the ability to remotely oversee
operations effectively.
We require our employees to be knowledgeable
of our service agreements and stay committed
to providing the highest levels of service, quality
and professional customer relationships.
Serco’s on-site maintenance allows us to provide
you with personalized service; we gain a unique
understanding of how to best service your company’s
needs. Our PM’s are performed at your convenience
and we perform satellite maintenance or pick up
and delivery for your equipment that cannot be
transferred to one of our maintenance locations. This
is cost savings measure for our customer’s operator
labor and equipment down time.
Serco is a leading provider of professional, technology and
management services focused on the federal government.
We advise, design, integrate and deliver solutions that transform
how clients achieve their missions. Our customer-first approach,
robust portfolio of services and global experience enable us to
respond with solutions that achieve outcomes with value.
Bringing service to life
Serco’s Fleet Maintenance Service Expertise Includes:
Manufacturer recommended, customer specific PM programs
customized to the specific fleet equipment models and
lifecycle stages.
Warranty and Recall Management and Reimbursement
Quality investigations, final service inspections and post-
maintenance audits
Customer Safety and technical bulletins, surveys
Identification and reporting of maintenance metrics, cost
trends, history, preventable maintenance costs and customer
requested queries and reports
24/7 road service
Mobile aerial maintenance and inspection teams
Mobile repair units and satellite maintenance
Clean shops compliant with EPA, OSHA and local
regulations
Accident towing, estimates, verification of quality repairs,
subrogation assistance
Labor productivity tracking and manpower requirements
modeling
Computerized parts inventory usage and location tracking
and optimized stocking.
Detailed Invoicing with Condition / Cause / Correction
Summaries
Service warranty against repeat repairs. We don’t believe
you should pay twice for the same work.
We also provide fleet guidance for:
Increasing the life of expensive parts such as tires, batteries,
alternators, transmissions and engines
Reviewing existing fleet policies and processes for cost
efficiencies, regulatory compliance and industry best practice
Conducting operator training for vehicle inspections and
performance that will lead to reduced costs, less unplanned
downtime and enhanced safety awareness
For a ‘no obligation’ analysis of
services for your fleet, please contact
Paul Doody: 610-937-7556
paul.doody@serco-na.com or
Ed Muse: 937-299-1999
ed.muse@serco-na.com
Serco Inc.
1818 Library Street
Suite 1000
Reston, VA 20190
t: 703.939.6000
www.serco-na.com