Marketing Mix - Fairleigh Dickinson University
Marketing Mix - Fairleigh Dickinson University
Marketing Mix - Fairleigh Dickinson University
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Richard Metting is a young entrepreneur who started his<br />
business at the age of 21. His company, Computer Medic LLC, was<br />
established in October 2008. The company offers in-house as well<br />
as business services. Richard completed his undergraduate studies<br />
as a finance major. He was recently selected as the winner of an<br />
NJSEA (New Jersey Student Entrepreneur Awards) award.<br />
Q: What were your most formative work experiences?<br />
Richard: I was 18 when I started working for Erickson Retirement<br />
Community. As a resident technician for the company, my duty<br />
was to assist senior citizens with their computers and cable<br />
services. I offered to work voluntarily for a couple of weeks to get<br />
my shoe in the door. They saw my ambition so they put me on the<br />
payroll right away. After 2½ years of service I left the job to<br />
pursue my lifelong dream of setting up my own business.<br />
Q: Who is your inspiration?<br />
Richard: My father is my inspiration and he is an alumnus of FDU.<br />
He motivated me to start a business and pushed me to go into<br />
computers.<br />
Q: What services do you offer your customers?<br />
Richard: Computer Medic LLC has four employees including me.<br />
Our revenue is about $10,000 per month. Most of our clients are<br />
from Erickson Retirement Community. They have always loved my<br />
services and continue to give us business. Computer Medic LLC<br />
provides technical solutions to people who need help. These<br />
services are typically training, consulting, and repair. I love taking<br />
risks, so recently I made a contract with a cable company by the<br />
name “Arledge.” They lost their good reputation because of<br />
lackluster customer service. My crew and I have decided to rebuild<br />
their business plan and improve Arledge‟s image.<br />
Q: What are your near-future plans?<br />
Richard: Currently, I am working to expand my existing business. I<br />
am opportunity driven, so if I find a new opportunity I will start a<br />
new business.<br />
“Listening to a professor tells you how to apply your<br />
classroom knowledge to the real world. In my <strong>Marketing</strong><br />
Concepts class, I learned the basics of marketing that I<br />
applied in my internship.” - Angeline<br />
Conversations with Students<br />
By Mayur Gandhi<br />
“My father is my inspiration and he is an alumnus of<br />
FDU. He motivated me to start a business and pushed<br />
me to go into computers… Currently, I am working to<br />
expand my existing business. I am opportunity<br />
driven, so if I find a new opportunity I will start a new<br />
business.” - Richard<br />
Angeline Shen (left) is an aspiring MBA student at the College<br />
of Florham majoring in entrepreneurship. This summer she<br />
completed an internship at the footwear company, Lindsay<br />
Phillips, Inc.<br />
Q: What was the duration of your internship and what<br />
responsibilities did you have at this company?<br />
Angeline: My internship period was from May 24 to August 27,<br />
2010. It started with a training day, where I was told about the<br />
internship structure and the job description. The three-month<br />
internship was divided into three stages. In stage 1, I had to<br />
interact with the customers and provide them with web based<br />
customer services. These services include processing an order,<br />
helping customers to track their order(s) and explaining to them<br />
about the return policy on an order. In a day, I attended<br />
approximately 20 phone calls and worked on about 20 email<br />
inquiries. The company had a very satisfactory performance<br />
appraisal for me during this stage. My next task was to train a<br />
newly hired full-time employee, which I completed successfully.<br />
In stage 3, the company expected me to carry out the<br />
marketing tasks.<br />
Q: How could you link FDU’s classroom experience to this<br />
opportunity?<br />
Angeline: It was a good learning experience. Listening to a<br />
professor tells you how to apply your classroom knowledge to<br />
the real world. In my <strong>Marketing</strong> Concepts class I learned the<br />
basics of marketing that I applied in my internship. I also<br />
created a customer database in Excel to ensure accuracy of<br />
customer information, track customers‟ replacement and log<br />
customer contact by telephone or computer. The tool helps the<br />
company to monitor and maintain high customer service levels.<br />
Q: Who is your inspiration? Why?<br />
Angeline: My mother is my inspiration. She is a businesswoman<br />
who imports fresh foods from Vietnam to China. In the future, I<br />
would like to be a successful businesswoman like her.