10.02.2013 Views

Marketing Mix - Fairleigh Dickinson University

Marketing Mix - Fairleigh Dickinson University

Marketing Mix - Fairleigh Dickinson University

SHOW MORE
SHOW LESS

You also want an ePaper? Increase the reach of your titles

YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.

Richard Metting is a young entrepreneur who started his<br />

business at the age of 21. His company, Computer Medic LLC, was<br />

established in October 2008. The company offers in-house as well<br />

as business services. Richard completed his undergraduate studies<br />

as a finance major. He was recently selected as the winner of an<br />

NJSEA (New Jersey Student Entrepreneur Awards) award.<br />

Q: What were your most formative work experiences?<br />

Richard: I was 18 when I started working for Erickson Retirement<br />

Community. As a resident technician for the company, my duty<br />

was to assist senior citizens with their computers and cable<br />

services. I offered to work voluntarily for a couple of weeks to get<br />

my shoe in the door. They saw my ambition so they put me on the<br />

payroll right away. After 2½ years of service I left the job to<br />

pursue my lifelong dream of setting up my own business.<br />

Q: Who is your inspiration?<br />

Richard: My father is my inspiration and he is an alumnus of FDU.<br />

He motivated me to start a business and pushed me to go into<br />

computers.<br />

Q: What services do you offer your customers?<br />

Richard: Computer Medic LLC has four employees including me.<br />

Our revenue is about $10,000 per month. Most of our clients are<br />

from Erickson Retirement Community. They have always loved my<br />

services and continue to give us business. Computer Medic LLC<br />

provides technical solutions to people who need help. These<br />

services are typically training, consulting, and repair. I love taking<br />

risks, so recently I made a contract with a cable company by the<br />

name “Arledge.” They lost their good reputation because of<br />

lackluster customer service. My crew and I have decided to rebuild<br />

their business plan and improve Arledge‟s image.<br />

Q: What are your near-future plans?<br />

Richard: Currently, I am working to expand my existing business. I<br />

am opportunity driven, so if I find a new opportunity I will start a<br />

new business.<br />

“Listening to a professor tells you how to apply your<br />

classroom knowledge to the real world. In my <strong>Marketing</strong><br />

Concepts class, I learned the basics of marketing that I<br />

applied in my internship.” - Angeline<br />

Conversations with Students<br />

By Mayur Gandhi<br />

“My father is my inspiration and he is an alumnus of<br />

FDU. He motivated me to start a business and pushed<br />

me to go into computers… Currently, I am working to<br />

expand my existing business. I am opportunity<br />

driven, so if I find a new opportunity I will start a new<br />

business.” - Richard<br />

Angeline Shen (left) is an aspiring MBA student at the College<br />

of Florham majoring in entrepreneurship. This summer she<br />

completed an internship at the footwear company, Lindsay<br />

Phillips, Inc.<br />

Q: What was the duration of your internship and what<br />

responsibilities did you have at this company?<br />

Angeline: My internship period was from May 24 to August 27,<br />

2010. It started with a training day, where I was told about the<br />

internship structure and the job description. The three-month<br />

internship was divided into three stages. In stage 1, I had to<br />

interact with the customers and provide them with web based<br />

customer services. These services include processing an order,<br />

helping customers to track their order(s) and explaining to them<br />

about the return policy on an order. In a day, I attended<br />

approximately 20 phone calls and worked on about 20 email<br />

inquiries. The company had a very satisfactory performance<br />

appraisal for me during this stage. My next task was to train a<br />

newly hired full-time employee, which I completed successfully.<br />

In stage 3, the company expected me to carry out the<br />

marketing tasks.<br />

Q: How could you link FDU’s classroom experience to this<br />

opportunity?<br />

Angeline: It was a good learning experience. Listening to a<br />

professor tells you how to apply your classroom knowledge to<br />

the real world. In my <strong>Marketing</strong> Concepts class I learned the<br />

basics of marketing that I applied in my internship. I also<br />

created a customer database in Excel to ensure accuracy of<br />

customer information, track customers‟ replacement and log<br />

customer contact by telephone or computer. The tool helps the<br />

company to monitor and maintain high customer service levels.<br />

Q: Who is your inspiration? Why?<br />

Angeline: My mother is my inspiration. She is a businesswoman<br />

who imports fresh foods from Vietnam to China. In the future, I<br />

would like to be a successful businesswoman like her.

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!