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Cuadros <strong>de</strong> <strong>mando</strong> <strong>de</strong> <strong>indicadores</strong> <strong>de</strong> <strong>calidad</strong> <strong>en</strong> <strong>el</strong> ámbito <strong>de</strong> los Servicios Sociales Diciembre 2011<br />

Ministry of Health and Social Affairs. Public performance reports on health care and social services.<br />

A national strategy for quality improvem<strong>en</strong>t through public performance reports on health care and<br />

social services. Estocolmo, Ministry of Health and Social Affairs, 2010.16 pp.<br />

Proper, C. y Wilson, D. The use and usefulness of performance measures in the public sector,<br />

CMPO Working Paper Series Nº. 03/073, 2003.<br />

Steering Committee for the Review of Governm<strong>en</strong>t Service Provision. National Agreem<strong>en</strong>t Performance<br />

Information 2009-10. M<strong>el</strong>bourne, Commonwealth of Australia, 2010, 37 pp.<br />

Steering Committee for the Review of Governm<strong>en</strong>t Service Provision. The approach to performance<br />

measurem<strong>en</strong>t. En: Report on Governm<strong>en</strong>t Services 2011, volum<strong>en</strong> 1. M<strong>el</strong>bourne, Steering<br />

Committee Review of Governm<strong>en</strong>t Service Provision, 2011, 28 pp.<br />

Steering Committee Responsible Care. Quality framework responsible care. The vision docum<strong>en</strong>ts<br />

"towards standards for responsible care" and "standards for responsible home care" ma<strong>de</strong><br />

operational via a set of indicators and a control mo<strong>de</strong>l for long-term and/or complex care. Zichtbare<br />

zorg, 2007, pp. 71.<br />

http://www.zichtbarezorg.nl/mailings/FILES/htmlcont<strong>en</strong>t/VV&T/Kwaliteitska<strong>de</strong>r%20Verantwoor<strong>de</strong><br />

%20Zorg%20%28<strong>en</strong>glish%29.pdf<br />

Varios autores. Measuring the quality of long-term care. Eurohealth, vol. 16, nº 2, 2010, pp. 48.<br />

http://www.euro.who.int/__data/assets/pdf_file/0018/124371/Eurohealth-_Vol16_No2_web.pdf<br />

Páginas web consultadas:<br />

Audit Comission (Inglaterra)<br />

www. audit-commission.gov.uk<br />

Care Quality Comission (Inglaterra)<br />

http://www.cqc.org.uk/<br />

C<strong>en</strong>ters for Medicare and Medicaid Services (USA)<br />

https://www.cms.gov/MinimumDataSets20/<br />

Círculos <strong>de</strong> Colaboración Intermunicipal, Diputación <strong>de</strong> Barc<strong>el</strong>ona<br />

http://www.diba.es/es/web/m<strong>en</strong>ugovernlocal/cci<br />

Directorio <strong>de</strong>l S<strong>el</strong>lo Ver<strong>de</strong> (Alemania)<br />

http://www.heimverzeichnis.<strong>de</strong>/<br />

European Quality in Social Services (UE)<br />

http://www.epr.eu/in<strong>de</strong>x.php/equass/hid<strong>de</strong>n-equass/187<br />

Instituto Nacional <strong>de</strong> Salud y Bi<strong>en</strong>estar (Finlandia)<br />

http://uusi.sotkanet.fi/portal/page/portal/etusivu<br />

National Instute for Health and Clinical Exc<strong>el</strong>l<strong>en</strong>ce (Inglaterra)<br />

http://www.nice.org.uk/<br />

National Care Standars (Escocia)<br />

http://www.nationalcarestandards.org<br />

SIIS C<strong>en</strong>tro <strong>de</strong> Docum<strong>en</strong>tación y Estudios

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