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q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />
j u l y 2 0 2 2 e d i t i o n<br />
c e l e b r a t i n g o u r b e s t i n 2 0 2 2
Where<br />
innovation<br />
meets<br />
collaboration.<br />
Our tightly-knit team have years of industry<br />
experience, and are motivated by bringing projects to<br />
life with quality craftsmanship.Our hands-on approach<br />
has resulted in successful creations and renovations<br />
in some of Brisbane’s most iconic hospitality spaces.<br />
07 3142 5915<br />
enquiries@ashleycooper.com<br />
Unit 2/3-5 Deakin St Brendale QLD 4500<br />
ashleycooper.com ÎÚÌ
ALM’s Brad Williams with Mick Tait, Hotelier of the Year winner Mel Tait (Murrumba Downs Tavern) and Bernie Hogan.<br />
ALL THINGS IN MODERATION<br />
THERE IS NO<br />
EASY ANSWER<br />
HERE, HOWEVER<br />
THE ONLY GOOD<br />
NEWS IS THAT IT<br />
WILL NOT LAST<br />
FOREVER<br />
Whether you were brought up with a sensible parent or grandparent who refused to allow<br />
you to over-indulge or you are an advocate of the early-2000’s book “French Women<br />
Don’t Get Fat”, there is a guiding principle that I believe serves our industry well at the<br />
moment.<br />
Many members are starting to feel alarmed that our industry is coming under all sorts of<br />
pressures. Workforce availability, increasing volumes of guests and rising wage rates have<br />
joined the headlines of inflation and supply-chain shortages. Isn’t it great to not be talking<br />
about a pandemic!<br />
At the <strong>QHA</strong>, we see these headlines as actual positive signs that Australia and the<br />
hospitality and tourism industry is on the rise. It is all a matter of perspective. Many of<br />
these challenges are two sides of the same coin. We cannot fret over inflation of prices<br />
for supplying our businesses and also have increases in wages. Similarly, the industry<br />
wants to care for their staff but cannot afford to squeeze margins beyond the point where<br />
businesses fail.<br />
Conversely, we have seen that our customers are keen to travel, are willing to pay for<br />
services and experiences, so businesses then pay for staff and supplies at the higher<br />
levels. And this takes us right back to the beginning of the inflationary cycle.<br />
There is no easy answer here, however the only good news is that it will not last forever.<br />
With competition beginning to return into the North Queensland workforce as working<br />
holiday makers slowly return and a generation of Australians that have never seen rising<br />
interest rates are shocked into the new reality, there will be a slow return to more normal<br />
inflationary pressures.<br />
Before I have members storming the <strong>QHA</strong> offices saying that interest rates rises also<br />
mean the population will have less disposable income, remember the fact that some<br />
of the roughly 5% increase in the minimum wage will flow directly back through to our<br />
businesses.<br />
As I started with – it is all swings and roundabouts.<br />
BERNIE HOGAN<br />
<strong>QHA</strong> CHIEF EXECUTIVE/EDITOR<br />
<strong>QHA</strong> REVIEW | 3
q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />
j u l y 2 0 2 2 e d i t i o n<br />
o u r c o v e r :<br />
<strong>QHA</strong> Awards<br />
for Excellence<br />
2022<br />
c e l e b r a t i n g o u r b e s t i n 2 0 2 2<br />
3 EDITOR’S LETTER<br />
J U l y 2 0 2 2 e d i t i o n<br />
5 CONTRIBUTORS<br />
6 NEWS<br />
<strong>QHA</strong><br />
Level 14, 270 Adelaide Street<br />
Brisbane, Queensland 4000<br />
GPO Box 343<br />
Brisbane, Queensland 4001<br />
Phone: 07 3221 6999<br />
1800 177 594<br />
Fax: 07 3221 6649<br />
Web: www.qha.org.au<br />
Email: info@qha.org.au<br />
Office Hours<br />
8.30am – 5.00pm Monday to Friday<br />
President<br />
Mr Tom McGuire AM<br />
Senior Vice President<br />
Mr Richard Deery<br />
Vice Presidents<br />
Mr Scott Armstrong<br />
Mr Brad Fitzgibbons<br />
Mr Matthew Coorey<br />
Chief Executive and Editor<br />
Mr Bernie Hogan<br />
www.qha.org.au<br />
24 FEATURE<br />
NORTHBREAK SURF PARK<br />
30 INSIGHTS<br />
THE LANGHAM GOLD COAST<br />
42 ACCOMMODATION UPDATE<br />
47 TOP DROP<br />
48 A CRAFTY BUNCH<br />
HELIOS AND BALLISTIC BREWERIES<br />
60 WINE<br />
62 TRADE DIRECTORY<br />
64 PARTNERS & CORPORATE MEMBERS<br />
<strong>QHA</strong> REVIEW | 4<br />
<strong>QHA</strong> REVIEW is published by the Queensland<br />
Hotels Association ABN 54 878 166 941.<br />
All information is correct at time of going to press.<br />
The publishers cannot accept responsibility for<br />
errors in articles or advertisements, or unsolicited<br />
manuscripts, photographs or illustrations.<br />
The opinions and words of the authors do not<br />
necessarily represent those of the publisher. All<br />
rights reserved. Reproduction in part or whole is<br />
strictly prohibited without prior permission.<br />
EDITORIAL & ADVERTISING<br />
For all editorial and advertising queries:<br />
Simon Cross 0413 698 630<br />
qhareview@qha.org.au
DAMIAN STEELE<br />
<strong>QHA</strong> Industry<br />
Engagement<br />
Manager<br />
A hospitality industry<br />
professional with over<br />
30 years’ experience<br />
in liquor, gaming and<br />
operations. Damian<br />
has a strong focus<br />
on compliance and<br />
legislation.<br />
THERESE KELLY<br />
<strong>QHA</strong> Training Manager<br />
An experienced VET<br />
sector professional,<br />
Therese manages<br />
the <strong>QHA</strong> Training<br />
department and is<br />
responsible for the<br />
development and<br />
delivery of quality training<br />
for <strong>QHA</strong> members and<br />
other hospitality venues.<br />
PAUL ST JOHN-WOOD<br />
<strong>QHA</strong> Membership Officer<br />
Paul is the face of the<br />
Association to many <strong>QHA</strong><br />
members as he travels the<br />
length and breadth of the<br />
state visiting, advising and<br />
assisting publicans.<br />
JUDY HILL<br />
<strong>QHA</strong> Accommodation<br />
Division Manager<br />
As a professional<br />
advocate for the<br />
accommodation sector<br />
of the hotel industry,<br />
Judy advises and<br />
represents members on<br />
matters including tourism<br />
legislation, marketing<br />
strategy, risk management<br />
and airline regulation.<br />
TANA THORPE<br />
Employment Relations<br />
Advisor<br />
Tana utilises her<br />
experience at the <strong>QHA</strong><br />
and previous advisory<br />
roles to assist businesses<br />
with all aspects of<br />
employment relations.<br />
THE HON SHANNON<br />
FENTIMAN MP<br />
Attorney-General and<br />
Minister for Justice<br />
Shannon Fentiman<br />
is the Labor member<br />
for Waterford in the<br />
Queensland Legislative<br />
Assembly. She is also<br />
the Minister for Women<br />
and the Minister for the<br />
Prevention of Domestic<br />
and Family Violence.<br />
VICTORIA THOMSON<br />
Commissioner for<br />
Office of Liquor and<br />
Gaming Regulation<br />
Queensland<br />
Victoria is responsible<br />
for the regulatory policy<br />
and strategic direction<br />
of product safety,<br />
licensing, compliance<br />
and enforcement<br />
activitiestoprotect market<br />
integrity and keep<br />
Queenslanders safe.<br />
CURT SCHATZ<br />
Managing Partner,<br />
Mullins<br />
With over 30 years’<br />
experience in property,<br />
liquor and gaming law,<br />
Curt is recognised<br />
as a leader in this<br />
field. He advises pub,<br />
club, nightclub,<br />
restaurant, resort and<br />
accommodation venue<br />
owners and operators.<br />
PAUL WATSON<br />
Hostplus, Group<br />
Executive, Member<br />
Experience<br />
Paul provides key-executive<br />
strategic leadership,<br />
development, and<br />
management of Hostplus’<br />
Member Experience<br />
division, responsible<br />
for the achievement of<br />
high-quality membercentric<br />
experiences and<br />
outcomes for Hostplus’<br />
members, employers and<br />
stakeholders.<br />
NICK BAINBRIGGE<br />
State Manager (Qld)<br />
Aristocrat<br />
Nick has a proven<br />
history in wholesale<br />
liquor, electronic<br />
gaming, and hotel and<br />
restaurant operation.<br />
He now heads up the<br />
state team for one<br />
of Australia’s leading<br />
manufacturers of<br />
gaming machines.<br />
<strong>QHA</strong> REVIEW | 5
NEWS<br />
Celebrating<br />
THE BEST OF 22<br />
Murrumba Downs Tavern publican Mel Tait was<br />
named Queensland’s Hotelier of the Year for 2022 at<br />
the Queensland Hotels Association (<strong>QHA</strong>) Awards for<br />
Excellence on June 13.<br />
Mel, who has been at Murrumba Downs Tavern<br />
since it launched in 2010, was among more<br />
than 40 winners announced at the <strong>QHA</strong>’s night<br />
of nights held at the Brisbane Convention and<br />
Exhibition Centre.<br />
The event, emceed by Pat Welsh and Sofie<br />
Formica, attracted a record crowd of more<br />
than 1700 members and guests who were<br />
keen to shake off the challenges of the past<br />
two years and celebrate the good work of<br />
their colleagues.<br />
<strong>QHA</strong> REVIEW | 6
NEWS<br />
<strong>QHA</strong> AWARDS TO COME<br />
<strong>QHA</strong> Chief Executive Bernie Hogan said the 2022<br />
Awards had attracted record nominations from<br />
throughout the state with winners coming from<br />
as far afield as Charters Towers, Gladstone and<br />
Ilfracombe.<br />
Mr Hogan said the Awards were a chance to<br />
celebrate the important part hotels played within their<br />
communities, both as a place for social gathering and<br />
as a training ground for the hospitality leaders of the<br />
future.<br />
He said for members in the Accommodation category<br />
this year’s awards were especially rewarding as venues<br />
came out of two tough years of COVID restrictions and<br />
were starting to welcome travellers back from all around<br />
the world.<br />
“This night is all about celebrating the hard work, the<br />
investment, the time and the energy our members put<br />
into their businesses every day to provide the best<br />
experience possible for their customers and their staff,”<br />
Mr Hogan said.<br />
<strong>QHA</strong> REVIEW | 7
Congratulations<br />
Employee Excellence in Service – General Division –<br />
Jason Stephenson – Cooly Liquor<br />
Front of House Employee of the Year – Accommodation –<br />
Filipe Santos, Sea World Resort<br />
Front of House Employee of the Year – General –<br />
Kelly Snow, Meadowbrook Hotel<br />
Hotel Industry Rising Star Award –<br />
Kim Baker from W Brisbane<br />
Outstanding Achievement in Training – Bracken Ridge Tavern<br />
Keno Outstanding Community Service & Achievement –<br />
The Wellshot Hotel, Illfracombe<br />
Responsible Service of Alcohol – Pig N Whistle, West End<br />
Responsible Service of Gaming – The Prince Consort Hotel<br />
Hall of Fame – Best Outdoor Non-Enclosed Facility –<br />
Sandstone Point Hotel<br />
Hotel of the Year – Accommodation –<br />
JW Marriott Gold Coast Resort & Spa<br />
Hotel of the Year – Metropolitan – Eatons Hill Hotel<br />
Hotel of the Year – Regional – Central Lane Hotel, Gladstone<br />
Hotelier of the Year – Melinda Tait, Murrumba Downs Tavern<br />
Best Bistro – Metropolitan – Boardwalk Tavern, Hope Island<br />
Best Bistro – Regional – Central Lane Hotel, Gladstone<br />
Best Deluxe Accommodation – The Westin Brisbane<br />
Best Detached Bottle Shop – Full Moon Hotel Bottlemart<br />
Best Draught Beer – The Osbourne Hotel<br />
Best Entertainment Venue – Sandstone Point Hotel
Best Environmental & Energy Efficiency<br />
Practise – Howard Smith Wharves<br />
Best Family Dining – Sandstone Point Hotel<br />
Best Gaming Venue – Metropolitan –<br />
Seaview Hotel<br />
Best Gaming Venue – Regional –<br />
Shamrock Hotel<br />
Best Hotel or Pub-Style Accommodation –<br />
Porters Plainland Hotel<br />
Best Hotel Bar – Accommodation Division –<br />
Iris Rooftop at Hotel X<br />
Best Hotel Bar – General – Metropolitan –<br />
The Prince Consort Hotel<br />
Best Hotel Bar – General – Regional –<br />
The Rix Hotel<br />
Best Hotel Group Operator – Katarzyna<br />
Best Marketed Hotel – Accommodation -<br />
JW Marriott Gold Coast Resort & Spa<br />
Best Marketed Hotel – General - Cloudland<br />
Best Meeting & Events Venue – Sheraton Grand<br />
Mirage Resort, Port Douglas<br />
Best Mid-Range Accommodation –<br />
Big4 Sandstone Point Holiday Resort<br />
Best Outdoor Non-Enclosed Facility –<br />
Eatons Hill Hotel
Best Redeveloped Hotel – Accommodation<br />
Division – JW Marriott Gold Coast Resort & Spa<br />
Best Redeveloped Hotel – General Division –<br />
Central Lane Hotel, Gladstone<br />
Best Restaurant – Accommodation –<br />
Homage at Spicers Hidden Vale<br />
Best Restaurant – Metropolitan –<br />
Ciao Papi at Howard Smith Wharves<br />
Best Restaurant – Regional –<br />
Beast & Barrel at The Rix, Charters Towers<br />
Best Retail Liquor Outlet –<br />
Blacksheep Bottleshop South Brisbane<br />
Best Sporting Entertainment Venue –<br />
The Sporting Globe, Robina<br />
Best Suite or Apartment Style Hotel –<br />
Meriton Suites Surfers Paradise<br />
Best Superior Accommodation –<br />
Eatons Hill Hotel<br />
Best TAB Licensed Venue – Robina Pavilion<br />
Best Tourism Initiative – Ovolo Hotels<br />
Chef of the Year –<br />
David Finlayson, Howard Smith Wharves<br />
Employee Excellence in Service –<br />
Accommodation Division – Deborah Ellyett –<br />
McGuires Suites and Conference Centres
NEWS<br />
EXPRESS OPENING<br />
<strong>QHA</strong> REVIEW | 14<br />
Queensland’s Sunshine Coast has welcomed a new<br />
hotel venue with the opening of Australia’s first Holiday<br />
Inn and Express Suites branded property at the end of<br />
May.<br />
The building, at the corner of 42 First Avenue and<br />
Fairway Drive in Maroochydore, is the result of a joint<br />
partnership between Pro-Invest Hotels and IHG Hotels<br />
and Resorts.<br />
It combines a suite/apartment style offering amongst<br />
its regular hotel rooms, offering guests a range of<br />
options in the heart of the new CBD which is fast<br />
coming out of the ground.<br />
Each of the 181 guest rooms and suites feature unique<br />
touches such as speedy WiFi, study nooks, premium<br />
bedding and the brand’s signature ‘Express Recharge’<br />
concept which includes a pillow menu, black-out<br />
blinds and a walk-in power shower.<br />
In addition, for the first time for the Holiday Inn Express<br />
brand in Australia, each of the hotel’s 41 one-bedroom<br />
suites have been designed to offer maximum comfort<br />
and functionality and include full-services facilities<br />
including a kitchenette, small living area with sofa bed<br />
and pod coffee machines for enjoying a freshly brewed<br />
coffee from the comfort of your suite.<br />
Guests are treated to a complimentary Express Start<br />
Breakfast which includes hot and cold options, or for<br />
those in a rush, there’s the choice of the Express Start<br />
Breakfast Grab & Go option instead.<br />
Other features of the new hotel include a heated<br />
rooftop pool, a 24-hour reception, a fitness room, selfservice<br />
laundry and onsite secure parking.<br />
The venue also has flexible meeting rooms and<br />
workspaces targeted at the business traveller.<br />
Pro-Invest Hotels Chief Operating Officer Shantha de<br />
Silva said the opening was a positive sign for the local<br />
tourism industry.<br />
“We’re thrilled to be launching Australia’s very first<br />
Holiday Inn Express & Suites, a new stay experience<br />
from the brand in Australia in the heart of the Sunshine<br />
Coast,” Shantha said.<br />
“We are looking forward to seeing people check into<br />
the hotel and enjoy for the first time the suite offering<br />
which includes all the creature comforts of a selfcontained<br />
apartment.<br />
“As travel around Australia resumes, people have been<br />
flocking to Queensland and rediscovering the region, in<br />
particular the Sunshine Coast.<br />
“Having this well-known international brand in the<br />
heart of Maroochydore is going to be of great benefit<br />
to the community and we look forward to working with<br />
them and with industry, in driving further visitation to<br />
the area”.<br />
The new venture is aiming to maximise its sustainability<br />
too with a Net Zero 2030 target. It has been built with<br />
energy efficient systems thoughout and will have no<br />
single use plastics.
NEWS<br />
KENO HAS A BRAND-NEW HOME<br />
KENO HAS BECOME PART OF ONE OF THE HIGHEST-PERFORMING LOTTERY BUSINESSES IN THE WORLD,<br />
BUT IT’S BUSINESS AS USUAL FOR THE FUN, LOTTERY-STYLE GAME HOTEL CUSTOMERS KNOW AND LOVE.<br />
Keno has moved home and is now part of Australia’s<br />
largest lottery company, The Lottery Corporation<br />
– the new driving force behind Australia’s lottery<br />
games since forming on 1 June from the demerger of<br />
Tabcorp’s Lotteries and Keno businesses.<br />
“Keno and our hotel partners who offer the game to<br />
their customers are an integral part of The Lottery<br />
Corporation and its future success,” Managing Director<br />
and CEO Sue van der Merwe says of the new ASXlisted<br />
company (ASX:TLC).<br />
While some things may have changed behind the<br />
scenes, it’s business as usual for Keno. Hotels and<br />
their customers won’t notice any major differences to<br />
the game they know and love.<br />
“I look forward to our team delivering a range of<br />
exciting new Keno features and promotions to<br />
enhance the customer experience in hotels,” explains<br />
Ms van de Merwe.<br />
“In partnership with our loyal and strong hotel partner<br />
network, players can look forward to more winning<br />
moments as The Lottery Corporation continues Keno’s<br />
evolution by driving innovation, deepening customer<br />
and venue engagement, and enhancing the customer<br />
experience.”<br />
Business as usual<br />
As a venue partner, your Agency Agreement remains<br />
current and there are no alterations to the commercial<br />
terms and conditions. There are no changes to<br />
the game, the Keno brand, the customer portal,<br />
keno.com.au, or Keno’s venue information hub,<br />
kenoconnect.com.au.<br />
From a day-to-day perspective, the operation of<br />
venue terminals remains unchanged and Keno Display<br />
Screens will continue to provide live draw results to<br />
surprise and delight players, while the Keno Service<br />
Support Centre on 1300 365 135 will still be on call for<br />
any Keno queries.<br />
When it comes to the Keno team, the same friendly<br />
faces will still be around. Your existing Keno Sales<br />
Executive and field team will continue to focus on<br />
supporting your success.<br />
A bright future<br />
Keno will continue to flourish with the support of<br />
a skilled and dedicated team, benefiting from a<br />
combined strength that harnesses a wealth of<br />
experience across lottery games, retail, marketing, and<br />
technology.<br />
Planning is underway to create a range of innovative<br />
new Keno features and promotions to enhance the<br />
customer experience, and we’ll be keeping your hotel<br />
updated via the usual communications channels and<br />
your Keno Sales Executive.<br />
Much more than great games<br />
For more than a century, Australia’s official lotteries<br />
have been supporting Australian communities through<br />
lottery taxes, donations, and partnerships.<br />
Keno plays a role in making a better future by<br />
delivering winning moments every day to its people,<br />
customers, partners, and the community. In 2021,<br />
Keno players across the eastern states of mainland<br />
Australia celebrated more than 36 million wins<br />
collectively worth more than $590 million.<br />
Keno looks forward to growing the game with your<br />
hotel and making 2022 a successful year for your<br />
business. Visit Keno Connect to access all your news,<br />
marketing, regulatory and compliance material, and<br />
venue profile reporting.<br />
<strong>QHA</strong> REVIEW | 15
NEWS<br />
A TOUCH OF TECH<br />
<strong>QHA</strong> REVIEW | 16<br />
Taking the tool that is technology and making it work<br />
for the betterment of their customer experience is at<br />
the heart of the Accor group’s approach to innovation.<br />
The international hotel chain has stepped into the<br />
digital world and worked with developers to create<br />
systems that streamline the company’s food service<br />
offer and use artificial intelligence to track food waste –<br />
right down to the last left over.<br />
The restaurant platform Kitch-In, co-created by Accor,<br />
restaurateur Evegny Kuzinis and chef Izu Ani, aims<br />
to bring fine dining quality meals to the room service<br />
menu of hotels and local homes nearby.<br />
Pioneered first in Dubai, at Accor’s Grand Plaza<br />
Movenpick Media City, the Food Hall by Kitch-In online<br />
platform offers prospective diners the choice of four<br />
digital food brands: Jimoto (Japanese street food),<br />
Korean Soul Sister, Gigi (Italian) and Ap’ola (Greek).<br />
By using Accor’s existing kitchens, the dishes are<br />
rendered affordable and the quality high.<br />
Accor Chief Commercial Officer Yigit Segzin said the<br />
platform would help to expand Accor’s reach.<br />
“Through Kitch-In, we have the ability to enhance and<br />
improve in-room dining, giving our guests the exclusive<br />
opportunity to enjoy exquisite, restaurant-quality<br />
cuisine without needing to leave their room and further<br />
developing our approach to augmented hospitality,” Mr<br />
Segzin said.<br />
“Our digital approach means the we can quickly and<br />
efficiently upgrade culinary options for our destinations<br />
and extend the experience of our hospitality outside of<br />
the premises of our hotels.”<br />
Another expansion of the food offering is found<br />
in the launch of Accor’s online restaurant finder:<br />
restaurantsandbars.accor.com/en/france that curates<br />
a selection of Accor restaurants for users, making<br />
them both searchable and bookable without leaving<br />
the website.<br />
At Novotel Amsterdam Schipol Airport in the<br />
Netherlands, a new technology, Orbisk, uses AI to<br />
scan leftovers to obtain clear data on the amount and<br />
type of food being discarded which is then used to<br />
make menu adjustments to reduce waste.<br />
Another technology in a similar vein is Winnow Vision<br />
that Accor is implementing in 50 of its kitchens around<br />
the world to capture waste data for every type of<br />
kitchen, including plate waste.<br />
For the restaurant partners of Accor, they have<br />
developed a business service ResDiary that allows<br />
venues to optimise their booking capacity via online<br />
bookings, take deposits and store customer card<br />
details to charge to if they are a no show.
FEATURES INCLUDE:<br />
Two pages to a day | Forward & current year planners | More<br />
writing space for error free bookings | Sturdy, long wearing<br />
materials and binding | Designed to improve bookings<br />
and record vital information | Large day & date headings<br />
Running calendar at the top of each page | Public & School<br />
Holiday dates for Australia and New Zealand | Client and staff<br />
information sections | Clean and uncluttered layout | Made in<br />
Australia | A4 size.<br />
2023 DIARY<br />
AVAILABLE<br />
NOW<br />
ORDER YOURS ONLINE AT<br />
<strong>QHA</strong>.ORG.AU
NEWS<br />
QUEENSLANDERS BRING HOME THE BEER GONGS<br />
Sunshine Coast based craft brewer Moffat Beach<br />
Brewing Co was named Champion Small Australian<br />
Brewery at the Melbourne Royal Australian<br />
International Beer Awards held in May.<br />
The brewery also picked up the award for Best<br />
International-Style Pale Ale for its Shadow of the Moon<br />
Eclipse Strong Pale Ale and Best Traditional India Pale<br />
Ale for its Trilogy Best Coast IPA.<br />
Another Queenslander, Revel Brewing Company,<br />
picked up Best International Lager for its Revel NZ<br />
Pilsner.<br />
Melbourne Royal CEO Brad Jenkins said the awards<br />
recognised the best brewers across the world with<br />
up to 35 trophies presented to champions of each<br />
category, including the overall Champion Australian<br />
Beer and Champion International Beer.<br />
This year, those titles went to Western Australian<br />
brewer Beerland Brewing for their Beerland Blueberry<br />
Clouds Draught for the Australian title, and Belching<br />
Beaver Brewery in California for the International Beer.<br />
“These awards are the largest annual beer competition<br />
in the world assessing both draught and packaged<br />
beer,” Mr Jenkins said.<br />
“This year the awards attracted a record-breaking<br />
2630 entries from 20 countries.<br />
“Thank you to all the 355 breweries who entered the<br />
awards this year, with a special mention to the 245<br />
Australian breweries.”<br />
The head judges of this year’s competition, Tina<br />
Panoutsos, Warren Pawsey and Justin Fox explained<br />
that to win an AIBA trophy a beer must first receive a<br />
gold medal to progress to the trophy panel.<br />
“All gold medals of a specific class are re-poured<br />
and assessed side-by-side to determine the trophy<br />
recipient. These are the best of the best and this year’s<br />
Beerland Brewing team<br />
celebrate their win.<br />
winners deserve all our accolades”.<br />
Other champion trophies announced included:<br />
Champion Large Australian Brewery:<br />
Hawkers Beer, Victoria<br />
Champion Large International Brewery:<br />
Bayerisiche Staatsbrauerei Weihenstephan, Bavaria,<br />
Germany<br />
Champion Medium Australian Brewery:<br />
Stomping Ground Brewing Co, Victoria<br />
Champion Medium International Brewery:<br />
Deep Creek Brewing Company, Auckland<br />
Champion Small International Brewery:<br />
Artmonster Brewery, Gyeonggi-Do, Korea<br />
Champion Victorian Brewery:<br />
Hawkers Beer, Victoria<br />
Gary Sheppard Memorial Trophy for Best New<br />
Exhibitor:<br />
The Bold Mariner Brewing Co, Virginia, United States<br />
Australian Gypsy Brewer Award:<br />
Dollar Bill Brewing, Victoria<br />
<strong>QHA</strong> REVIEW | 18<br />
The major trophies, presented for different styles<br />
of beers, went to:<br />
Best Australian-Style Lager:<br />
King Road Lager, King Road Brewing, Western<br />
Australia
NEWS<br />
Best Australian-Style Pale Ale:<br />
XPA, Cheeky Monkey Brewery, Western Australia<br />
Best European-Style Lager:<br />
Hugin, 3 Ravens Brewery, Victoria<br />
Best Modern Pale Ale:<br />
The Hop Peddler Hazy Pale Ale, Co-Conspirators<br />
Brewing, Victoria<br />
Best international Lager:<br />
Revel NZ Pils, Revel Brewing Company, Queensland<br />
Best International-Style Pale Ale:<br />
Shadow of the Moon Eclipse Strong Pale Ale, Moffat<br />
Beach Brewing Co, Queensland<br />
Best Pilsner:<br />
Peroni, Asahi Beverages, Victoria<br />
Best British or European-Style Ale:<br />
Raspberry Smash, Stomping Ground Brewing Co,<br />
Victoria<br />
Best Amber / Dark Lager:<br />
Mabon Doppelbock, King River Brewing, Victoria<br />
Best Traditional India Pale Ale:<br />
Trilogy Best Coast IPA, Moffat Beach Brewing Co,<br />
Queensland<br />
Best Modern India Pale Ale:<br />
Get the gist, Hop Nation, Victoria<br />
Best Belgian / French Ale:<br />
Nectarined, Molly Rose Brewing, Victoria<br />
Best Amber / Dark Ale:<br />
Journey Home Black IPA, Ocean Reach Brewing,<br />
Victoria<br />
Best Fruit Beer:<br />
Beerland Blueberry Clouds, Beerland Brewing, WA<br />
Best Porter or Stout:<br />
Bunker Porter, Stomping Ground Brewing Co, Victoria<br />
It was all cheers for Revel Brewing.<br />
Champion Small Australian Brewery, Moffat<br />
Beach Brewing Co.<br />
Best Wood- and Barrel-Aged Beer:<br />
Wayward Ripasso Bianco, Wayward Brewing Co, New<br />
South Wales<br />
Best Reduced / Low Alcohol Beer:<br />
East Point, Stone & Wood, New South Wales<br />
Best Specialty Beer:<br />
Viscosiraptor, Big Shed Brewing, South Australia<br />
Best Non-Alcohol Beer:<br />
All Day Non-Alcoholic IPA, Bach Brewing, Auckland,<br />
New Zealand<br />
Best Specialty Flavoured Beer:<br />
Viva La Beaver, Belching Beaver Brewery, California,<br />
United States<br />
Best Wheat Beer:<br />
Lowen White Beer, China Resources Snow Breweries,<br />
Beijing, China<br />
Best Design – Label / Surface Graphic:<br />
Hallertau – The Keeper, Hallertau Brewery, New<br />
Zealand<br />
Consistency of Excellence Medal (for three Gold<br />
Medals at three consecutive shows for the same beer):<br />
India Pale Ale, Beer Farm, Western Australia<br />
Other Queensland brewers to have success included<br />
Felons Brewing Co which picked up a Bronze medal<br />
for its Crisp Lager and another Bronze for its Vienna<br />
Lager.<br />
Heads of Noosa picked up Gold in the Best<br />
International Lager category for its Japanese Lager,<br />
and Precinct Brewing achieved a Bronze in the same<br />
category for its Precinct Lager.<br />
Black Hops Brewery’s Lay Day picked up Gold<br />
in the low-carbohydrate beer category, and<br />
Burleigh Brewing’s Burleigh Bighead achieved<br />
Bronze alongside Carlton and United Breweries<br />
for its Great Northern.<br />
Ipswich-based 4 Hearts Brewing’s Sunshine<br />
Lager achieved a Bronze in the New World<br />
Lager category, as did Green Beacons’ Full<br />
Nelson – Single Hop Lager.<br />
Full winners lists and more information are<br />
available online at www.melbourneroyal.com.au.<br />
<strong>QHA</strong> REVIEW | 19
NEWS<br />
BIG WIN FOR RED WINE<br />
<strong>QHA</strong> REVIEW | 20<br />
A bottle of red wine retailing for $35 online from the<br />
website of its maker, Sutton Grange Winery, took<br />
out three top awards at the National Wine Show of<br />
Australia on May 20.<br />
The 2019 Fairbank Syrah was named the 2021<br />
National Wine Show of Australia Champion Wine of<br />
Show, as well as picking up the James Halliday Red<br />
Wine of Show Award and the Best Shiraz Award.<br />
The National Wine Show of Australia was hosted at<br />
the National Press Club in Canberra and is a pinnacle<br />
event for wine judging in the country.<br />
The Fairbank Syrah is described by the winery as<br />
being: “Bright ruby red with purple hues. Aromas of<br />
wild red fruits and boysenberries, with lifted notes<br />
of aniseed, lavender and violets and subtle, warm,<br />
nutmeg and cinnamon spices”.<br />
National Wine Show Chair of Judges David Bicknell<br />
described the wine as one that couldn’t be mistaken<br />
as coming from anywhere else but Australia.<br />
“It tastes like the country – like it’s grown and made in<br />
Australia,” Mr Bicknell said.<br />
“It has depth of flavour, real aromatic qualities,<br />
complexity, length and it’s beautifully balanced as well<br />
– all the attributes we look for in fine wine. It takes a<br />
skilful hand to do that, and also a good vineyard.”<br />
On the other side of the wine coin, the trophy for<br />
The Len Evans Memorial White Wine of Show<br />
was awarded to Cherubino’s 2020 Margaret River<br />
Chardonnay, described by Mr Bicknell as “the zeitgeist<br />
of modern Australian chardonnay”.<br />
“The chardonnay and Riesling classes were fiercely<br />
competitive, and there was palpable excitement<br />
among the judges about the quality of the wines being<br />
assessed,” Mr Bicknell said.<br />
Chris Smales (left) of Sutton Grange, with<br />
Steve Donohue.<br />
Among the surprises in this year’s awards was<br />
Mudgee’s Robert Stein Winery 2021 Reserve Riesling<br />
winning the Best Riesling trophy.<br />
“The Riesling category has traditionally been<br />
dominated by the Clare and Eden Valleys,” he said.<br />
“When we got to the top half-dozen Rieslings there<br />
were six different regions at the table – some really<br />
beautiful wines – but the Robert Stein won the trophy.<br />
“Most people don’t see Mudgee as an area that’s great<br />
at Riesling, so I think this win is awesome.”<br />
The Red Varietal Trophy was won by South Australia’s<br />
The Lane Vineyard’s 2021 Provenance Cabernet<br />
Franc.<br />
Mr Bicknell said Australian winemakers are becoming<br />
increasingly sophisticated at producing wines from<br />
hardier, European-style varieties, suited to the<br />
changing Australian climate.<br />
“In the past, there haven’t been enough varietals to<br />
have their own class, but we’ve seen some really good<br />
wines this year – a whole raft of different varieties.<br />
“There was The Lane’s beautiful Cabernet Franc,<br />
Sangiovese, Tempranillo, and a very good Nebbiolo<br />
among them. Five golds ended up coming out of the<br />
red varietals class.”<br />
Despite the significant challenges facing Australian<br />
winemakers in the past few years, Mr Bicknell said<br />
the National Wine Show results were proof of the<br />
industry’s resilience.
NEWS<br />
Matt Buckham of Cherubino (right), with<br />
Endeavour Group CEO Steve Donohue<br />
“The list of winners includes winemakers from all<br />
corners of the country, who have done well with all<br />
sorts of varieties,” he said.<br />
“Australian wine is in a good place and, despite what<br />
the industry has faced, you could argue it’s getting<br />
better. We’re adapting, and we’re doing it in clever<br />
ways.”<br />
Full list of National Wine Show winners:<br />
Wine of Show: Prime Minister’s Trophy for Champion<br />
Wine of Show Sutton Grange Winery, 2019 Fairbank<br />
Syrah<br />
James Halliday Red Wine of Show: Sutton Grange<br />
Winery, 2019 Fairbank Syrah<br />
Len Evans Memorial White Wine of Show:<br />
Cherubino, 2020 Margaret River Chardonnay<br />
Pinot Gris/Grigio Trophy: Longview, 2021 Queenie<br />
Pinot Grigio<br />
Riesling Trophy: Robert Stein Winery, 2021 Reserve<br />
Riesling<br />
Semillon Trophy: Briar Ridge, 2013 Stockhausen<br />
Signature Semillon<br />
Sauvignon Blanc Trophy: Sidewood, 2020 Mappinga<br />
Fume Blanc<br />
Chardonnay Trophy: Cherubino, 2020 Margaret River<br />
Chardonnay<br />
White Varietal Trophy: Hahndorf Hill, 2021 White<br />
Mischief Gruner Veltliner<br />
Blended White Trophy: Hanging Rock, 2021 The Jim<br />
Jim Three Pinot Gris Gewurztraminer Riesling<br />
Pinot Noir Trophy: Lowestoft Estate Tasmania, 2020<br />
La Maison Pinot Noir<br />
Grenache Trophy: Krondorf, 2020 Founder’s View<br />
Barossa Grenache<br />
Shiraz Trophy: Sutton Grange Winery, 2019 Fairbank<br />
Syrah<br />
Cabernet Sauvignon Trophy: Xanadu, 2019 Reserve<br />
Cabernet Sauvignon<br />
Red Varietal Trophy: The Lane Vineyard, 2021<br />
Provenance Cabernet Franc<br />
Grenache Blends Trophy: St Hugo, 2020 Barossa<br />
Grenache Shiraz Mataro<br />
Shiraz Blends Trophy: Deep Woods Estate, 2020<br />
Shiraz et al<br />
Cabernet Blends Trophy: Bleasdale Vineyards, 2019<br />
Frank Potts Cabernet Sauvignon Malbec Merlot Petit<br />
Verdot<br />
Alternate Red Blends Trophy: De Bortoli Wines,<br />
2020 Villages Tempranillo Touriga<br />
Sparkling Wine Trophy: B Seppelt & Sons Limited,<br />
2015 Seppelt Salinger Vintage Cuvee<br />
Sweet White Trophy: De Bortoli Wines, 2018 Deen<br />
Vat 5 Botrytis Semillon<br />
Rose Trophy: Xanadu, 2021 DJL Shiraz Graciano<br />
Rose<br />
Fortified Trophy: Morris Wines, NV Old Premium<br />
Topaque<br />
See www.nationalwineshow.com.au<br />
<strong>QHA</strong> REVIEW | 21
Nick Bainbrigge GAMING<br />
CAN YOU FEEL<br />
THE HEAT<br />
Congratulations to all the Hotels and people<br />
nominated for the Awards for Excellence – we hope<br />
you all have an enjoyable night!<br />
As part of our own drive to bring joy to life through the<br />
power of play, we are excited to release one of our<br />
most innovative game titles – Scorchin’ Fortune.<br />
Scorchin’ Fortune is our first multi-game that includes<br />
three different Hold & Spin (H&S) experiences. This<br />
fiery SAP game heats up the H&S segment as it mixes<br />
innovation with the player favourite mechanic.<br />
Scorchin’ Fortune has launched with 3 titles; Gold<br />
of the Nile, Tiki Blast and Sky Temple - each include<br />
their own unique free games feature and a mechanic<br />
offering three shots at a better H&S experience!<br />
This stunning new multi-game offers endless<br />
entertainment on our player favourite MarsX cabinet.<br />
For more information on this hot new game or to see<br />
a demo, please reach out to your Aristocrat Business<br />
Partner or visit our website www.aristocrat.com/anz<br />
- CALENDAR JULY 2022 -<br />
Responsible management of licensed venues (RMLV)<br />
Virtual Classroom (online) 05 <strong>July</strong> Virtual Classroom (online) 12 <strong>July</strong><br />
Brisbane 14 <strong>July</strong> Townsville 19 <strong>July</strong><br />
Virtual Classroom (online) 19 <strong>July</strong> Cairns 21 <strong>July</strong><br />
Virtual Classroom (online) 21 <strong>July</strong> Sunshine Coast 26 <strong>July</strong><br />
Virtual Classroom (online) 26 <strong>July</strong> Virtual Classroom (online) 28 <strong>July</strong><br />
Member Price $395.00 / Non-Members $495.00<br />
Virtual Classroom (online)<br />
Virtual Classroom (online)<br />
CLO Video Connect<br />
18 <strong>July</strong><br />
Member $70 / Non Member - $90<br />
GNT Video Connect<br />
06 <strong>July</strong><br />
<strong>QHA</strong> Member /<br />
Non-member price: $495.00<br />
*Note: Classroom-based training resumes.<br />
**RMLV/GNT Virtual Classroom (Online) courses will be added as required<br />
BOOK TRAINING NOW<br />
Visit www.qha.org.au for any of the training courses mentioned here<br />
or Email: training@qha.org.au
FEATURE<br />
<strong>QHA</strong> REVIEW | 24<br />
SURF’S UP<br />
PORT DOUGLAS MAY SOON HAVE A<br />
WAVE POOL OF ITS OWN<br />
If the development stars align in the right way visitors<br />
landing in Port Douglas in 2024 have a pretty good<br />
chance of catching surfable waves just 10km south of<br />
the village at NorthBreak Port Douglas.<br />
Douglas Shire Council approved a $320 million, 164-<br />
room 4.5-star hotel and resort including a wave pool,<br />
for a 40.22 hectare site on the Captain Cook Highway<br />
at the end of March.<br />
Douglas Shire Mayor Michael Kerr said the resort<br />
would be a catalyst for a new era of tourism for Port<br />
Douglas and The Daintree Rainforest.<br />
“This transformative project will significantly lift summer<br />
tourism by creating a world-class surfing experience
FEATURE<br />
and year-round swimming option down the road from<br />
Port Douglas,” Mr Kerr said.<br />
“With no recognised surf breaks in the tropics, Council<br />
believes this once-in-a-generation development will<br />
attract a wave of new visitors and keep our beautiful<br />
pocket of the world at the forefront of travellers’ minds.<br />
“The wave park fits in nicely with our sports tourism<br />
focus and is perfectly positioned in the Mowbray Valley<br />
to complement the Wangetti Trail development.”<br />
The project, championed by local businessman David<br />
Imgraben has been designed by Gary Hunt of Hunt<br />
Design, who also designed the Cairns Esplanade<br />
Dining Precinct and Crystalbrook Flynn.<br />
It is being promoted as a new adventure travel option<br />
for the region that is expected to inject more than<br />
$117.5 million worth of wages into the local economy<br />
during construction.<br />
The economic modelling for the resort suggests it will<br />
create 740 full time jobs once operational and attract<br />
128,680 visitor nights generating $79.2m in direct<br />
expenditures each year.<br />
Extensive use of solar panels, rainwater harvesting<br />
and eco-friendly landscaping is included in the<br />
planning documents for the project which stretch to<br />
more than 300 pages.<br />
<strong>QHA</strong> REVIEW | 25
FEATURE<br />
<strong>QHA</strong> REVIEW | 26<br />
David Imgraben said work had begun on the planning<br />
of the resort in 2018, with plans first presented to<br />
council in mid-2021.<br />
The masterplan features four precincts including: a<br />
tourist park with 35 self-contained surfer’s cabins; a<br />
4.5 star hotel; 90 self-contained detached homes; and<br />
commercial space including alfresco dining and retail.<br />
Mr Imgraben has partnered with WhiteWater West for<br />
their Endless Surf wave pool technology which is able<br />
to deliver a 300m wide wave with heights up to 2.1m<br />
at an average of 15-20 rides an hour.<br />
He said he grew up surfing on the Gold Coast, and<br />
even though he’d been in Far North Queensland for<br />
decades now, that desire to catch waves had never<br />
left him.<br />
Mr Imgraben said it was through conversations with<br />
fellow surfers at the surf shops he owns and operates<br />
in Port Douglas that the idea for a wave park started to<br />
form, somewhere for surfers to go with waves and no<br />
“larger lizards” and stingers.<br />
As at June 1, the NorthBreak project was still working<br />
its way through the final planning and approval<br />
processes with Council.<br />
Visualisation by Hunt Design<br />
Mr Imgraben said ideally, he’d like to be breaking<br />
ground on site in the third quarter of 2022 with the aim<br />
of bringing a fresh new tourist attraction to the Port<br />
Douglas region as soon as possible.<br />
“I think it’s just so positive for the region as a whole,”<br />
he said.<br />
To check out the plans, see www.northbreak.com.au
LEGAL MATTERS with Curt Schatz<br />
COMPANY DIRECTORS:<br />
LIABILITY AND PERSONAL RISK<br />
<strong>QHA</strong> REVIEW | 28<br />
While the directors of a company are afforded<br />
protections due to a company being a separate<br />
legal entity (often referred to as the corporate veil),<br />
a company director can become personally liable in<br />
circumstances where the core duties of the director<br />
are breached. The scope of liability for directors is<br />
now greater than ever due to the difficulty in predicting<br />
how COVID-19 will impact the future earnings and<br />
operations of the company’s business. This article will<br />
focus on the core duties of directors, primary examples<br />
of director liability and steps to limit liability.<br />
Core Duties of Directors<br />
Under the Corporations Act 2001 (Cth), directors have<br />
a primary obligation to:<br />
1. Act with reasonable care, skill, and diligence;<br />
2. Act in good faith and for a proper purpose;<br />
3. Prevent the company from trading while insolvent;<br />
4. Prevent an improper use of position and avoid<br />
misuse of information; and<br />
5. Prevent conflicts of interest.<br />
Examples of Personal Liability<br />
Insolvent Trading<br />
Directors have a positive obligation to ensure the<br />
company does not operate while insolvent. If there<br />
are reasonable grounds to suspect insolvency and<br />
a director continues to trade, this will be a breach<br />
resulting in potential criminal and civil sanctions. As<br />
such, it is important for directors to assess:<br />
1. Cash flow – does the company have the current<br />
and anticipated cash to pay debts when they are<br />
due. With the government no longer providing<br />
COVID-19 support, it is necessary to consider how<br />
cash flow will affect profitable trade moving forward.<br />
2. Company assets – will the company have sufficient<br />
assets to sell (liquidate) to repay debts when they<br />
are due. An assessment of the whole company is<br />
important to consider if the directors are continuing<br />
to trade in the best interests of the company.<br />
In addition, directors are often required to personally<br />
guarantee company loans. If the company fails to<br />
repay the debt, a financier will have access to the<br />
assets in the director’s personal name.<br />
Phoenix Activity<br />
Illegal phoenix activity involves a director winding up<br />
a company to avoid paying debts and transferring<br />
company assets to another entity to continue<br />
operating. If this occurs, the director can be personally<br />
liable and may be disqualified from managing<br />
companies in the future.<br />
Limiting Personal Liability<br />
In recent times, ASIC has pursued directors when a<br />
company has significantly contravened its regulatory<br />
obligations. The principle argument by ASIC is that<br />
in permitting the company to commit the breach,<br />
directors have contravened their core duties by<br />
failing to act with reasonable care, skill and diligence,<br />
for a proper purpose and in the best interest of the<br />
company. This has been affirmed by the recent Federal<br />
Court decisions of ASIC v Cassimatis (No. 8) [2020]<br />
FCAFC 52 and ASIC v Vocation Limited (in liq) [2019]<br />
FCA 807, creating a precedent for greater personal<br />
liability for directors.<br />
It is therefore important that directors are proactive in<br />
limiting their personal liability. Some suitable forms of<br />
risk management include:<br />
1. Moving personal assets to a family or discretionary<br />
trust – however, there are certain claw back<br />
limitations.<br />
2. Obtaining directors and officers insurance –<br />
however, this does not provide protection against<br />
illegal activities.<br />
3. Creating a deed of indemnity between the company<br />
and directors limiting scope of director liability –<br />
however, this does not provide protection against<br />
breaching core duties and illegal activities.<br />
While there are various measures that can be taken by<br />
directors to limit liability, it is important that directors<br />
are financially diligent and act in a manner that is<br />
always in the best interest of the company to avoid<br />
detrimental situations.<br />
This article is intended for educational purposes only<br />
and is not to be relied upon as legal advice. If you<br />
have any queries or concerns about your liability as a<br />
company director and you want to limit your liability,<br />
please contact me, Curt Schatz, on 07 3224 0230.
Paul Watson SUPERANNUATION<br />
HELPING BUSINESSES PREPARE<br />
FOR THE NEW FINANCIAL YEAR<br />
From 1 <strong>July</strong> 2022, a number of new super rules<br />
will be put in place. Some may impact your super<br />
administration process.<br />
At Hostplus, we understand that super is not your<br />
main focus. So we’ve summarised the major changes<br />
and their impacts, to help you continue meeting your<br />
super obligations.<br />
Removal of the $450 threshold<br />
The $450 minimum income threshold is being removed<br />
from 1 <strong>July</strong> 2022. This means that all employees aged<br />
18 and over will need to be paid Super Guarantee<br />
(SG) contributions from 1 <strong>July</strong> 2022, regardless of how<br />
many hours worked.<br />
This change includes those employed under the<br />
Hospitality Industry (General) Award (HIGA), for whom<br />
a $350 threshold currently applies.<br />
The rules for those aged under age 18 are unchanged.<br />
These staff will still only need to be paid SG<br />
contributions if they work more than 30 hours per<br />
week.<br />
Increase to the SG rate<br />
The SG rate will increase from 10% to 10.5% from 1<br />
<strong>July</strong> 2022. It’s then legislated to increase by 0.5% each<br />
year until it reaches 12% on 1 <strong>July</strong> 2025.<br />
More flexibility for those approaching retirement<br />
There’s some good news for any staff that are starting<br />
to approach retirement.<br />
From 1 <strong>July</strong>, the work test will be abolished. This<br />
change allows those aged 67-74 to make voluntary<br />
super contributions without needing to work a<br />
minimum number of hours during the financial year.<br />
Downsizer contributions rules will also be expanded.<br />
This change allows anyone over 60 to contribute up to<br />
$300,000 (or $600,000 for couples) from the sale of<br />
their home into their super. This contribution doesn’t<br />
count towards contribution caps.<br />
Previously, this scheme was only available to those<br />
over age 65.<br />
More information<br />
If you’d like to find out how we can help you manage<br />
your changing super obligations, please get in touch<br />
using our Live Chat at<br />
hostplus.com.au/help/contact-us<br />
Past performance is not an indication of future performance. This information is general advice only and does not take into account<br />
your personal objectives, financial situation or needs. You should consider if this information is appropriate for you in light of your<br />
circumstances before acting on it. Please read the relevant Hostplus Product Disclosure Statement (PDS), available at hostplus.com.<br />
au before making a decision about Hostplus. For a description of the target market, please read the Target Market Determination<br />
(TMD), available at hostplus.com.au. Past performance is not a reliable indicator of future performance.<br />
Hostplus has engaged Industry Fund Services Limited (IFS) ABN 54 007 016 195, AFSL 232514 to facilitate the provision of<br />
personal financial advice to members of Hostplus. Advice is provided by financial planners who are Authorised Representatives of<br />
IFS. Fees may apply for Comprehensive Financial Advice, further information about the cost of comprehensive advice is set out in<br />
the relevant IFS Financial Services Guide, a copy of which is available from your financial planner. Hostplus has engaged Link Advice<br />
Pty Ltd ABN 36 105 811 836, ASFL 258145 to facilitate the provision of limited personal financial advice to members of Hostplus via<br />
the web-based product Super Adviser.<br />
Issued by Host-Plus Pty Limited ABN 79 008 634 704, AFSL 244392 as trustee for the Hostplus Superannuation Fund (the Fund)<br />
ABN 68 657 495 890, MySuper No 68 657 495 890 198.<br />
<strong>QHA</strong> REVIEW | 29
<strong>QHA</strong> REVIEW | 30<br />
INSIGHTS
BEACHFRONT LUXE<br />
THE GOLD COAST BEACHFRONT WELCOMES A NEW PIECE<br />
OF PARADISE, WITH OCEAN AND HINTERLAND VIEWS,<br />
OVERSIZED BATHS, AND PURE LUXURY AND RELAXATION<br />
<strong>QHA</strong> REVIEW | 31
INSIGHTS<br />
<strong>QHA</strong> REVIEW | 32<br />
Expensive, high quality, luxurious, lavish, opulent –<br />
Luxe.<br />
In the quest to find a word to describe the ultimate in<br />
hotel experiences the word Luxe has become part of<br />
the world’s vernacular.<br />
The definition changes slightly depending on which<br />
dictionary you look at or which google search link you<br />
click on, but the essence is the same – a luxurious,<br />
unique and expensive experience or product that<br />
would befit a movie star or business mogul.<br />
For lovers of Luxe and the Gold Coast there’s good<br />
news with the official opening of The Langham Gold<br />
Coast on June 23 where they have rooms available at<br />
a discounted rate of $699 per night to entice five star<br />
guests to enjoy what the new resort has to offer.<br />
The hotel offers 169 luxury suites across 18 floors<br />
of Tower 2 in the $1 billion, three-tower Jewel<br />
development. The Langham team also manage the<br />
Jewel Residences – a mix of 170 one, two, three and<br />
four bedroom apartments housed across levels 21 to<br />
49 in Tower 2.<br />
The Langham Gold Coast is the brand’s first venture<br />
on to an absolute oceanfront site where the focus is<br />
more on a lifestyle experience than on the executive<br />
requirements that are front and centre at Langham’s<br />
other city hotels.<br />
General Manager John O’Shea, who has more than<br />
40 years’ experience working in hotels all around the<br />
world, said the beauty of being involved in the opening<br />
of a new hotel was that “they only get better”.<br />
“The thing about this one is that it’s very beautiful and<br />
new and stunning,” Mr O’Shea said.<br />
He said for guests at the hotel there was no doubt the<br />
first thing they would notice when they walked into<br />
their rooms was the view.<br />
“Whether it is a hinterland view or absolute beach<br />
front view or a bit of both – you really want to open the<br />
curtains and take a photo of yourself and send it to a<br />
friend.”<br />
As far the hotel rooms go, a look at the 92 sqm<br />
Executive Ocean Suite ($1600 a night) provides some<br />
insight into the luxury on offer.<br />
Stunning views from the balcony are a given.<br />
Then there’s the 55-inch Samsung television with<br />
Streamvision casting capabilities, the Nespresso<br />
Vertuo Nex t coffee pod machine, the complimentary<br />
thongs (flip flops), beach bag, high speed wi-fi,<br />
separate lounge, Bluetooth speaker and smart room<br />
lighting on top.<br />
Not to mention the in-room cocktail menu, where<br />
guests are able to access a list of 12-15 cocktails<br />
and make themselves a drink, with the glasses and<br />
shaker supplied, allowing them to party without leaving<br />
the room.<br />
Every suite has an over-sized bath installed and the<br />
Chuan Spa team have created a range of four luxury<br />
treatments where guests are able to order in and have<br />
the bath set up with bath oils, candles, rose petals and<br />
the like.<br />
On the Jewel Residence front, the absolute pinnacle<br />
is a four bedroom, 256sqm ocean penthouse<br />
offering 180 degree views of both the hinterland and<br />
the ocean, with a dining area big enough for eight<br />
guests and a kitchen outfitted with top-of-the-line<br />
Gaggenenau appliances. Each bedroom also has its<br />
own ensuite. The Jewel residences will be opened later<br />
this year. At the time of writing there were no prices<br />
listed for renting the penthouse.<br />
The Langham Gold Coast development also includes<br />
resort-style swimming pools, luxury retail tenancies,<br />
private bars, casual and fine dining restaurants, with<br />
four beach entrances direct to the sand.<br />
On the dining front The Langham Gold Coast’s Akoya<br />
restaurant will present some of Australia’s finest meat,<br />
fish and poultry as well as handcrafted cocktails all<br />
overlooking the water.<br />
Other elements in the hospitality offering include<br />
The Lobby Bar, Palm Court featuring the coveted<br />
The Langham Afternoon Tea, 26 & Sunny offering<br />
sandwiches and more right next to the beach, and the<br />
hotel’s swim up Pool Bar.<br />
Coming up in September, Langham’s signature<br />
Michelin-starred destination for fine Cantonese dining,<br />
T’Ang Court will open, as will Coral Moon, an open-air<br />
bar on the 3rd floor designed by award-winning firm<br />
Studio Aria.<br />
Mr O’Shea said The Langham Gold Coast would<br />
become known for its extensive wine list, aiming to<br />
have 72 wines by the glass, including such luxury as a<br />
1980 Grange.<br />
THE LANGHAM GOLD COAST IS THE BRAND’S<br />
FIRST VENTURE ON TO AN ABSOLUTE OCEANFRONT<br />
SITE WHERE THE FOCUS IS MORE ON A<br />
LIFESTYLE EXPERIENCE THAN ON THE EXECUTIVE<br />
REQUIREMENTS THAT ARE FRONT AND CENTRE AT<br />
LANGHAM’S OTHER CITY HOTELS.
<strong>QHA</strong> REVIEW | 33
One of the low touch tech elements of the new hotel<br />
is the way guests are able use their smart devices to<br />
scan a QR code and immediately communicate with<br />
hotel staff, whether it be for in-room dining, to see the<br />
pillow menu, or any of the other services on offer.<br />
For those looking for pampering the Chuan Spa offers<br />
traditional Chinese medicine in eight treatment rooms<br />
overlooking the 22m indoor pool and a gym with<br />
beach views.<br />
Mr O’Shea said early demand for the hotel had been<br />
strong with more than 900 bookings logged by the<br />
start of June, nearly a month before the doors officially<br />
open.<br />
He said at this point the bookings were skewed 60<br />
to 70 per cent towards domestic travellers and he<br />
expected that would remain the case as locals opted<br />
to stay at home in style rather than venturing further<br />
afield while the challenges of COVID lingered.<br />
Functions are already starting to be booked at the<br />
venue’s impressive ballroom and Mr O’Shea said they<br />
have their first wedding party booked for August.<br />
Taking advantage of its location, the hotel is able<br />
to work with guests to organise beach wedding<br />
ceremonies too.<br />
Another plus for The Langham Gold Coast is that<br />
it has been added to the list of approved hotels by<br />
luxury booking site Virtuoso.<br />
In Queensland, the only other hotels to make<br />
Virtuoso’s list are Emporium Hotel South Bank,<br />
Shangri-La The Marina in Cairns, Elysian Retreat at<br />
Lizard Island, The Reef House & Spa, Intercontinental<br />
Hayman Island Resort, Spicers Peak Lodge and qualia<br />
on the Great Barrier Reef.
<strong>QHA</strong> REVIEW | 35
EMPLOYMENT<br />
SAVE<br />
THE<br />
DATE<br />
RELATIONS<br />
Conference<br />
2022<br />
8 SEPTEMBER 22<br />
SEA WORLD RESORT, GOLD COAST<br />
Join the <strong>QHA</strong>’s Employment Relations team on Thursday,<br />
8 September 2022 for its 13th annual full day Conference.<br />
Given the year that is to come, staffing challenges arising from it,<br />
and the ever-changing employment matters to be aware of, this<br />
Conference will be one you don’t want to miss!<br />
Book your tickets now at qha.org.au
Tana Thorpe<br />
EMPLOYMENT RELATIONS<br />
VARIATION OF CLAUSE 24<br />
ANNUALISED SALARY ARRANGEMENTS<br />
CHANGES TO THE FAIR WORK ACT<br />
<strong>QHA</strong> members who receive the <strong>QHA</strong>’s Employment<br />
Relations (‘ER’) Bulletin, or have read recent editions<br />
of <strong>QHA</strong> Update, will be aware that from 1 September<br />
2022, significant changes will be made to the current<br />
annualised salary arrangements within clause 24 of<br />
the Hospitality Industry (General) Award 2020 (‘HIGA’)<br />
and clause 20 of the Restaurant Industry Award 2020<br />
(‘RIA’).<br />
The below article provides an overview of the variations<br />
to clause 24 in the HIGA. As there are differences in<br />
how the variation takes effect in the HIGA and the<br />
RIA, members covered by the RIA are encouraged to<br />
contact the <strong>QHA</strong>’s ER Department for advice.<br />
BACKGROUND<br />
In 2018, as part of the Fair Work Commission’s (‘FWC’)<br />
Four yearly review of modern awards, the annualised<br />
wage arrangements within the HIGA and RIA were<br />
identified to require review. Through the FWC’s review<br />
process, the Australian Hotels Association, the national<br />
body of the <strong>QHA</strong>, has made numerous submissions<br />
regarding the review. On 5 May 2022, a Full Bench<br />
of the FWC released its decision and determination,<br />
varying the annualised salary arrangements.<br />
WHEN DOES THE VARIATION TAKE EFFECT?<br />
The variation will take effect in relation to a particular<br />
employee (whom clause 24 applies to) from the<br />
employee’s first full pay period that starts on or after 1<br />
September 2022.<br />
WHO DOES THE VARIATION APPLY TO?<br />
If you currently pay employees an annualised<br />
salary per clause 24, these changes apply to this<br />
arrangement.<br />
As a reminder, clause 24 currently applies to<br />
employees who:<br />
• Have agreed to be paid an annualised salary;<br />
• Are paid at least 125% of the minimum weekly<br />
rate that would otherwise be applicable under the<br />
HIGA; and<br />
• Are not casual employees or employees within the<br />
Managerial Staff (Hotels) classification level of the<br />
HIGA.<br />
Members are reminded that these changes do not<br />
apply to employees classified as Managerial Staff<br />
(Hotels), paid a salary per HIGA clause 25.<br />
These changes also do not impact annualisation<br />
clauses in existing Collective or Enterprise Agreements.<br />
WHAT ARE THE MAIN CHANGES?<br />
A high-level overview of the main changes is outlined<br />
below. We note that as part of the change, clause<br />
24 will change from being titled ‘Annualised salary<br />
arrangements’ to ‘Annualised wage arrangements’.<br />
<strong>QHA</strong> REVIEW | 37
EMPLOYMENT RELATIONS with Tana Thorpe<br />
<strong>QHA</strong> REVIEW | 38<br />
1. Outer Limits<br />
Clause 24 currently provides that an annualised<br />
salary includes a 25% loading, which may be used to<br />
compensate for the entitlements provided by clause<br />
28 – Overtime and clause 29 – Penalty rates within<br />
the HIGA. Currently, there is no limit on the number of<br />
overtime or penalty hours the annualised salary loading<br />
covers.<br />
However, the employer must ensure the employee<br />
has not been paid less over a year (or over the period<br />
of employment if terminated before the year ends)<br />
through their annualised salary, than they would have<br />
if they were paid their weekly rate and applicable<br />
overtime and penalty rates per the HIGA. If the<br />
employee has been paid less, the employer must pay<br />
the employee the difference. This process is referred to<br />
in this article as the reconciliation process.<br />
As part of the variation to take effect from 1 September<br />
2022, clause 24 will change to include outer limits,<br />
which restrict the number of overtime and penalty<br />
hours the annualised salary can cover in a roster<br />
period.<br />
The outer limits will be work performed in any roster<br />
cycle in excess of:<br />
• An average of 18 ordinary hours which would<br />
attract a penalty rate under clause 29.2(a) of the<br />
HIGA per week, excluding hours worked between<br />
7.00pm to midnight.<br />
• An average of 12 overtime hours per week in<br />
excess of ordinary hours.<br />
Where an employee works more than either of the<br />
outer limits, those hours will not be covered by<br />
the annualised wage; the employer must pay the<br />
employee for these hours in accordance with the<br />
applicable provisions of the HIGA.<br />
This means, if the employee works in excess of the:<br />
• Penalty rates outer limit, the employee must be paid<br />
their base rate plus the applicable penalty rate, per<br />
clause 29.2(a) of the HIGA;<br />
• Overtime outer limit, the employee must be paid<br />
their base rate plus the applicable overtime penalty,<br />
per the clause 28.4 of the HIGA.<br />
2. Clarification of what entitlements the<br />
annualised wage arrangement can cover<br />
As stated above, current clause 24 provides that<br />
unless the employer and employee agree otherwise,<br />
the annualised salary covers for the entitlements<br />
provided by clause 28 – Overtime and clause 29 –<br />
Penalty rates within the HIGA.<br />
The clause also provides that by agreement, an<br />
annualised salary may satisfy other monetary<br />
entitlements provided for by this award.<br />
From 1 September 2022, an annualised wage per<br />
clause 24 will be restricted to a defined list of monetary<br />
entitlements. This means an annualised wage will only<br />
be able to satisfy the following HIGA entitlements:<br />
i. Clause 18—Minimum rates;<br />
ii. Clause 26—Allowances;<br />
iii. Clause 28—Overtime;<br />
iv. Clause 29—Penalty rates;<br />
v. Clause 30.3—Payment for annual leave loading;<br />
and<br />
vi. Clause 35.3(a)—Additional public holiday<br />
arrangements for full-time employees.<br />
Any arrangement to do so must be in writing to have<br />
effect, and the written agreement will need to specify<br />
which of the above HIGA entitlements the annualised<br />
wage incorporates and compensates for.<br />
3. Reconciliation Process<br />
As outlined above, clause 24 currently provides that if<br />
the employer determines as part of the reconciliation<br />
process that the employee has been paid less on<br />
their annualised salary, the employer must pay the<br />
employee the difference.<br />
As a result of the new clause taking effect from 1<br />
September 2022, clause 24 will provide that where the<br />
employer determines that the employee has been paid<br />
less on their annualised wage, the employer must pay<br />
the shortfall within 14 days.<br />
4. Record of Hours Worked<br />
Clause 24 currently includes record keeping<br />
requirements. A further requirement from 1 September<br />
2022 will be that the records specify any unpaid<br />
breaks taken.<br />
5. Written Agreement<br />
As part of the variation to take effect from 1<br />
September 2022, employers will need to ensure that<br />
their written agreement to pay an annualised wage<br />
arrangement specifies:<br />
i. The annualised wage that is payable;<br />
ii. The classification of the position so that the base<br />
rate value is identifiable;<br />
iii. Which of the provisions of the HIGA will be<br />
satisfied by payment of the annualised wage; and<br />
iv. The outer limit number of ordinary hours which<br />
would attract the payment of a penalty rate under<br />
the award and the outer limit number of overtime<br />
hours which the employee may be required to<br />
work in a roster cycle without being entitled to an<br />
amount in excess of the annualised wage.<br />
The <strong>QHA</strong>’s ER Department is available to provide<br />
members advice on the recommended approach to<br />
comply with this requirement.
Tana Thorpe<br />
EMPLOYMENT RELATIONS<br />
6. Termination of Agreement<br />
Currently, the written agreement to pay an annualised salary can<br />
only be changed through mutual agreement with the employee.<br />
From 1 September 2022, an agreement to be paid an annualised<br />
wage can only be terminated:<br />
i. By the employer or the employee giving 12 months notice of<br />
termination, in writing, to the other party and the agreement<br />
ceasing to operate at the end of the notice period; or<br />
ii. At any time, by written agreement between the employer<br />
and the individual employee.<br />
On termination of an annualised wage arrangement, the<br />
employee would revert to receiving HIGA entitlements such as<br />
the base rate for their classification, overtime and penalty rate<br />
payments, and any other HIGA entitlements payments that apply<br />
to that employee’s employment.<br />
7. Part-time Employment<br />
Currently clause 24 can apply to a part-time employee.<br />
However, from 1 September 2022 annualised wage<br />
arrangements will be restricted to full-time employees only.<br />
This means part-time employees currently paid a salary under<br />
clause 24 will no longer be able to have an annualised wage<br />
agreement per clause 24.<br />
The <strong>QHA</strong> can provide members with part-time employees<br />
currently paid a salary per clause 24 with recommendations on<br />
how to comply with this change.<br />
WHERE TO NEXT?<br />
Employers will need to take action to prepare for the above<br />
outlined changes that take effect from 1 September 2022.<br />
<strong>QHA</strong> members who have not reviewed our other communication<br />
on these changes are encouraged to contact the <strong>QHA</strong>’s ER<br />
Department for:<br />
• Recommendations on what actions they need to take; and<br />
• Further details on what support <strong>QHA</strong> can provide members to<br />
prepare for and comply with the upcoming changes.<br />
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REF3117-0222-1.0
INDUSTRY ENGAGEMENT<br />
with Damian Steele<br />
AHA SECURES HOTEL AND<br />
ACCOMMODATION LABOUR AGREEMENT<br />
<strong>QHA</strong> REVIEW | 40<br />
The <strong>QHA</strong> is pleased to announce we have secured<br />
an approved Labour Agreement for the Hotel and<br />
Accommodation industry.<br />
This is a significant win for our industry and is the<br />
product of nearly three years of work by the AHA and<br />
TAA. A template labour agreement will help attract and<br />
secure skilled international workers where positions<br />
cannot be filled by the domestic labour market.<br />
The key features and benefits of the agreement<br />
include:<br />
1. Providing pathways to permanent residency where<br />
they currently do not exist, making Australia a far<br />
more attractive destination for skilled workers in<br />
today’s very competitive environment.<br />
2. Membership of AHA (<strong>QHA</strong>), TAA or AAoA is<br />
given favourable weighting by the department in<br />
consideration of agreement applications<br />
3. Allowing hotels to apply for a five-year company<br />
specific agreement, giving them certainty on<br />
the numbers and types of occupations they can<br />
bring in.<br />
4. Processing times under a Labour Agreement are<br />
general faster than traditional skilled migration<br />
streams.<br />
5. An age concession, for ENS and SESR visa<br />
applicants, which allows workers to be under 55<br />
years old when they apply for an ENS/SESR visas<br />
for some occupations.<br />
There are still standard requirements for labour market<br />
testing, English, work experience and salary.<br />
This is a temporary agreement to support recovery<br />
from Covid-19 and will be reviewed in 12 months. It<br />
will be extended if it is widely used and it is suggested<br />
any hotels currently bringing in overseas workers use<br />
this labour agreement.<br />
The Hotel and Accommodation Labour Agreement will<br />
make Australian hotels more competitive internationally<br />
in attracting key hotel skills here.<br />
The critical point is that the selected occupations now<br />
have a pathway to permanent residency (For example,<br />
currently cooks must leave after a maximum of 4<br />
years).<br />
The agreement is for hotels and accommodation only.<br />
Hotels wishing to utilise the scheme will need to make<br />
an application to the Department of Home Affairs.<br />
What sponsored occupations does this apply to?<br />
The occupations that can be accessed through the<br />
Labour Agreement are:<br />
• Café or Restaurant Manager (141111)<br />
• Hotel or Motel Manager (141311)<br />
• Hotel Service Manager (431411)<br />
• Accommodation and Hospitality Manager nec.<br />
(141999)<br />
• Cook (351411)<br />
• Chef (351311)<br />
• Pastry Cook (351112)<br />
How do I apply to access these arrangements?<br />
Apply online through IMMI Account and select the<br />
agreement type ‘company specific’. Membership of<br />
an industry body or association should be declared<br />
and will be given consideration by the Department.<br />
For more information email labour.agreement.section@<br />
homeaffairs.gov.au<br />
How do I find more information on the Labour<br />
Agreement?<br />
You can read a comprehensive Fact Sheet from the<br />
Department of Home Affairs on their website.<br />
We appreciate this is not a silver bullet that will solve<br />
the labour pressures in the industry, however it is a<br />
very good step forward.
Therese Kelly<br />
TRAINING AND SAFETY<br />
THE BENEFITS OF TRAINING AND DEVELOPMENT, AND<br />
HOW TO IDENTIFY WHAT YOUR BUSINESS NEEDS<br />
Does training in the workplace have benefits for<br />
employers and employees? Absolutely it does! What is<br />
a business’s biggest asset? Its Employees! Successful<br />
businesses know this and are aware of the importance<br />
of providing training and development opportunities for<br />
their employees, it is a wise business strategy, not only<br />
to retain employees, but to create a skilled workforce<br />
for the future.<br />
Investing in training and development opportunities has<br />
a big impact on job satisfaction, businesses see higher<br />
levels of staff retention and in general, increased moral<br />
amongst employees. Providing appropriate training to<br />
your staff, enables them to be able perform the basic<br />
functions of their role, training can boost performance<br />
at work, improves productivity, time management and<br />
employees are likely to take on other responsibilities<br />
at a higher levels. Businesses that have invested in<br />
training and development of their employees seen an<br />
increases in profits. Training provides opportunities to<br />
your employees to improve their skills and knowledge<br />
that can be immediately implemented to bring<br />
improvements to their current roles, responsibilities<br />
and the business and encourages them to engage in<br />
and be open to training and development opportunities<br />
in the future. All positive outcomes for your business<br />
and your employees!<br />
To ensure you are providing the right training for<br />
your business, you should identify your business<br />
and employee training needs. Employers can assess<br />
their business training needs or may have a human<br />
resources consultant/department that can assist,<br />
However, <strong>QHA</strong> Training is also able to assess your<br />
training needs and advise on training options.<br />
<strong>QHA</strong> is a Registered Training Organisation (RTO#30826)<br />
and delivers industry-oriented training to members<br />
and non-members. <strong>QHA</strong> Training have a number<br />
of accredited and non-accredited training courses<br />
available. These include:<br />
• Responsible management of licensed venues<br />
(RMLV) training<br />
• Gaming nominee training (GNT)<br />
• Customer Liaison Officer (CLO)<br />
• Developing Hotel Management Skills<br />
• Hospitality First Steps (Introduction to Hospitality)<br />
• Employment Relations Training program<br />
• SITHFAB002 Provide Responsible Service of<br />
Alcohol (RSA)<br />
• SITHGAM001 Provide Responsible Service of<br />
Gambling (RSG)<br />
If you would like further information on <strong>QHA</strong> Training<br />
options or would like to discuss your business and<br />
employee training needs please contact <strong>QHA</strong> training<br />
team on 07 3221 6999 or email training@qha.org.au.<br />
<strong>QHA</strong> REVIEW | 41
ACCOMMODATION UPDATE with Judy Hill<br />
THURSDAY 25<br />
AUGUST<br />
WE’RE BACK!<br />
2022<br />
ANNUAL<br />
HOTEL MARKET<br />
& ECONOMIC OUTLOOK EVENT<br />
After a two year hiatus the annual Hotel Market<br />
and Economic Outlook event is back on the<br />
Accommodation Division calendar.<br />
The 2022 event will be held on Thursday, 25 August at<br />
the Hilton Brisbane with guests invited to enjoy a light<br />
breakfast, a coffee and some networking to start the<br />
day.<br />
The agenda starts with a session setting the scene for<br />
tourism in Queensland since COVID and the economic<br />
outlook for our industry delivered by Ally Flint - Partner,<br />
Project and Infrastructure Advisory at BDO.<br />
Paul Hammond, Business Development Manager at<br />
STR, will lead the next session, drilling down on the<br />
current state of play in SEQ, Queensland and the other<br />
states and territories.<br />
Andrew Hiebl, CEO of the Association of Australian<br />
Convention Bureaux will follow, and share data on the<br />
business events sector.<br />
Next up is a panel session on Sustainability – Best<br />
Practices, followed by Cross River Rail CEO Graeme<br />
Newton who will share with the audience what’s<br />
happening on this major project for Brisbane.<br />
There will be more sessions, however, at the time of<br />
this article going to print a couple of presenters were<br />
still to be confirmed.<br />
The Hotel Market and Economic Outlook event aims<br />
to provide you with an insight into trends and market<br />
dynamics that will assist in preparing hotels’ budgets<br />
and forecasts.<br />
You will also receive the latest market intelligence,<br />
analysis and performance outlook; discuss interest<br />
rates and the Australian Dollar forecasts, together with<br />
the broader global and domestic economies, with an<br />
emphasis on Brisbane, Gold Coast, Sunshine Coast<br />
and Queensland.<br />
This event is specifically targeted at accommodation<br />
properties, guaranteed to provoke thoughts and<br />
ideas with the intention of improving your hotels’<br />
performance and best attended by middle and senior<br />
management of the hotel and hospitality industry.<br />
To register go to qha.org.au/annual-hotel-marketeconomic-outlook-2022/
ATTORNEY-GENERAL<br />
The Honourable Shannon Fentiman MP<br />
POSITIVE SIGNS FROM SAFE NIGHT PRECINCTS<br />
<strong>QHA</strong> REVIEW | 44<br />
The Palaszczuk Government is committed to keeping<br />
Queenslanders safe.<br />
Queenslanders should be able to go out for a night<br />
with friends without the fear of being assaulted or<br />
feeling threatened.<br />
We know that the responsible service of alcohol and<br />
management of licensed venues and entertainment<br />
precincts play an important part in reducing violent<br />
incidents.<br />
With late-night venues once again returning to normal<br />
service and experiencing a return to crowded venues,<br />
it’s important that we keep this front of mind.<br />
In May the Premier tabled in Parliament the<br />
Government’s response to the independent evaluation<br />
of the Tackling Alcohol-Fuelled Violence Policy.<br />
This response is all about finding the right balance<br />
between making entertainment precincts safer while<br />
at the same time limiting the financial and regulatory<br />
impact on business.<br />
Our response outlines a commitment to implement<br />
further safety measures such as a comprehensive<br />
independent review of alcohol and drug education in<br />
our schools; an alcohol awareness campaign; and<br />
ongoing evaluation to ensure safe night precincts<br />
(SNPs) are achieving their harm-minimisation<br />
purposes.<br />
I am pleased that a number of recommendations have<br />
already been implemented, including allowing the use<br />
of pass-outs for patrons who have already had their ID<br />
scanned on entry as well as the reduction of days that<br />
mandatory ID scanning is required for venues closing<br />
before 1am.<br />
Our initiatives to keep Queenslanders safe are working.<br />
The updated Queensland Alcohol-related violence and<br />
Night Time Economy Monitoring final report found a<br />
49 per cent drop in the number of serious assaults<br />
between 3am and 6am on Friday and Saturday<br />
nights across Queensland and a 52 per cent drop in<br />
Brisbane’s Fortitude Valley. Ambulance callouts were<br />
also down.<br />
The evaluation also found that there have been no<br />
adverse effects on businesses and no evidence the<br />
violence has shifted to venues outside its safe night<br />
areas.<br />
While these outcomes are pleasing, it’s important we<br />
stay focused on continuous improvement.<br />
The far-reaching impacts of violent incidents cannot<br />
not be understated.<br />
The name Cole Miller is sadly familiar to us all. His life<br />
was tragically cut short after a stranger who had been<br />
drinking heavily picked Cole and his mate for a fight as<br />
they were heading home from a nightclub in Fortitude<br />
Valley in 2016.<br />
Cole was punched in the head from behind. He fell to<br />
the ground and never regained consciousness. Cole<br />
was just 18-years-old.<br />
We will never stop working to ensure that no other<br />
family suffers such an awful loss.<br />
The impacts will be greatest with us all working<br />
together.<br />
That’s why the government has reaffirmed its<br />
commitment to supporting SNPs through the most<br />
recent SNP grant funding program which closed late<br />
last month.<br />
A total of $500,000 in grant funding has been made<br />
available to eligible local boards.<br />
These grants will enable SNP boards to fund safety<br />
initiatives including roving security services and taxi<br />
marshals, which improve safety in and around licensed<br />
venues.<br />
The government remains committed to working<br />
with the Queensland Hotel Association, licensees,<br />
government agencies and support services to<br />
continually look for ways to reduce violent and antisocial<br />
behaviour in and around our pubs, clubs and<br />
entertainment venues.
Victoria Thomson OLGR<br />
TARGETING VENUE VIOLENCE<br />
The Office of Liquor and Gaming Regulation (OLGR) is<br />
committed to focusing our efforts on areas of greatest<br />
harm.<br />
As part of this commitment, OLGR has recently<br />
refreshed our Targeting Venue Violence (TVV) program.<br />
This program focuses on working with licensees who<br />
have had a disproportionately high number of policerecorded<br />
violent incidents attributed to the operation<br />
of their venues with the aim of improving safety<br />
outcomes.<br />
Data shows that approximately 20 per cent of<br />
recorded violent incidents related to licensed venues<br />
can be attributed to less than one per cent of all<br />
licensed venues. By engaging with these licensees<br />
and our regulatory partners in the Queensland Police<br />
Service, the TVV program aims to substantially reduce<br />
violent incidents in and around licensed venues.<br />
A 2020 evaluation of the program indicated that while<br />
it had a positive impact in reducing levels of violence,<br />
there was opportunity to increase its impact and I’m<br />
pleased to advise changes to this effect have now<br />
been implemented.<br />
Venues are primarily selected for the program based<br />
on incidents of violence attributed to the venue over<br />
the previous 12 months.<br />
I know how seriously licensees take the safety of their<br />
staff and patrons. I encourage those selected for the<br />
TVV program to embrace the opportunity to work<br />
collaboratively to reduce alcohol-related violence in<br />
and around their venue.<br />
While on the theme of OLGR’s commitment to<br />
reducing harm, this month will celebrate Gambling<br />
Harm Awareness Week (GHAW), previously<br />
Responsible Gambling Awareness Week (RGAW).<br />
GHAW will run in Queensland from 18 to 24 <strong>July</strong><br />
and aims to increase awareness of gambling harms,<br />
highlight safer gambling practices, and remind people<br />
of the help available if they or someone they know is<br />
affected by gambling.<br />
This year’s theme is Let’s talk about gambling. It is<br />
an opportunity to start a conversation about what<br />
constitutes safe and unsafe gambling and to create<br />
awareness of the help resources available.<br />
I encourage gaming licensees to take this opportunity<br />
to remind staff of the importance of using their<br />
Responsible Service of Gambling training to assist<br />
patrons who may be showing signs of gambling harm<br />
to seek support.<br />
Remember free and confidential help is available<br />
24-hours a day, seven days a week by calling the<br />
Gambling Helpline on 1800 858 858 or by visiting<br />
gamblinghelpqld.org.au. Face-to-face counselling<br />
is also available at Gambling Help services located<br />
across the state.<br />
Finally, an important reminder that annual liquor licence<br />
fees are due by 31 <strong>July</strong> 2022. If you have not already,<br />
you will soon receive an assessment notice for your<br />
annual liquor licence fees. If you have any questions,<br />
please contact OLGR’s customer support team on<br />
1300 072 322.<br />
<strong>QHA</strong> REVIEW | 45
TOP DROP<br />
REGENCY PARK<br />
RED ALE<br />
Coopers Brewery<br />
UNBREAKABLE<br />
PACIFIC ALE<br />
Catchment Brewing Co.<br />
SCARLET SUNRISE<br />
HAZY RED IPA<br />
Aether Brewing<br />
SPECIALTY SAISON<br />
CLASSIC SERIES<br />
Helios Brewing Co.<br />
<strong>QHA</strong> REVIEW | 46<br />
Given this brew is<br />
celebrating 160 years<br />
of Coopers beer you<br />
would expect it to be<br />
pretty sensational and it<br />
delivered on all counts.<br />
All the elements promised<br />
are there from the biscuit<br />
base from the drumroasted<br />
caramel malts<br />
to the magical spicy<br />
bitterness with aromatic<br />
notes of stone fruit,<br />
grapefruit, mint and zesty<br />
orange peel. I especially<br />
loved the notes of mint.<br />
What a drop.<br />
Brewed on International<br />
Women’s Day, hence the<br />
pink can and the ladies<br />
on the front, this is an<br />
unmistakable Pacific Ale.<br />
Citrus, stonefruit and<br />
melon to the fore with a<br />
touch of haziness and<br />
a nice dry finish. Easy<br />
to drink and another<br />
enjoyable drop from<br />
the folks at Catchment<br />
Brewing.<br />
Nice aroma and taste of<br />
citrus and tropical fruit but<br />
it is the yeast esters for<br />
mine that are the heroes<br />
of the show. They bring<br />
a touch of banana to the<br />
mix, and who doesn’t like<br />
banana, particularly when<br />
it has a slight bitter twist<br />
to it. The carbonation is<br />
perfect as well making<br />
this such an enjoyable<br />
and easy to drink hazy<br />
IPA. There are so many<br />
subtle elements to this<br />
beer and it is truly very,<br />
very good.<br />
Didn’t quite know what to<br />
expect but was thankfully<br />
blown away. I mean, I know<br />
Helios always deliver the<br />
goods but a saison? For<br />
those less informed like<br />
me, a sasion is essentially<br />
a well carbonated, spicy<br />
and sometimes fruity pale<br />
ale. So there was a good<br />
chance I would like it. What<br />
was delivered was all that<br />
and more - well carbonated<br />
with a magic aroma and<br />
taste of banana and a<br />
hint of pineapple with a<br />
strangely thirst-quenching<br />
dry finish. It had a beautiful<br />
spice to it. This beer has a<br />
huge wow factor to it. If all<br />
saisons taste this good I<br />
am sold on this beer style.<br />
Incredible.
TOP DROP<br />
PEANUT BUTTER STOUT<br />
Aether Brewing<br />
PERSEUS WHITE IPA<br />
Helios Brewing Co.<br />
HIGH VOLTAGE<br />
DOUBLE IPA<br />
Boiling Pot Brewing Co.<br />
MOJITO SOUR<br />
The Catchment<br />
Brewing Co..<br />
My initial reaction was,<br />
“What’s going on here?”<br />
I am glad I didn’t read<br />
the can first because<br />
I was trying to put my<br />
finger on the aroma<br />
and taste. There were<br />
some chocolate notes<br />
but thankfully it was not<br />
sickly sweet like some<br />
chocolate stouts can<br />
be. Yet it was rich, and<br />
somewhat savoury I<br />
might add. There was<br />
no hint of coffee. And<br />
then it dawned on me.<br />
NUTS! This is something<br />
completely out of the<br />
ordinary and a very nice<br />
surprise indeed. Super<br />
cool can artwork by Steve<br />
Falco too!<br />
Anything IPA related gets<br />
me excited and when<br />
Helios has anything to do<br />
with it, even more so. So<br />
how about a white IPA?<br />
This one opens with notes<br />
and banana followed by<br />
the expected pineapple,<br />
passionfruit and citrus<br />
and that beautiful lingering<br />
bitterness throughout that<br />
Helios are always sure to<br />
deliver. Made my night.<br />
High voltage rock’n’roll.<br />
I said high…<br />
I love ACDC and by<br />
goodness I love this beer.<br />
No doubt if you’re a fan of<br />
mojito’s you will be drawn<br />
to this one. It certainly<br />
delivers on the said<br />
flavour profile with a big<br />
wack of fresh mint, lime<br />
and a touch of cucumber.<br />
A nice touch of tartness<br />
is delivered from the<br />
‘kettle sour’. It’s light and<br />
refreshing with a clean,<br />
crisp finish. It almost<br />
feels healthy somewhat<br />
disguising the 5.7% ABV.<br />
<strong>QHA</strong> REVIEW | 47
A CRAFTY BUNCH<br />
<strong>QHA</strong> REVIEW | 48<br />
SOLAR POWERED BEER,<br />
WORTHY OF THE GODS<br />
WITH A LORD MAYOR’S AWARD FOR<br />
SUSTAINABILITY TO ITS NAME AND A WHITE<br />
STOUT ABOUT TO HIT THE SHELVES, HELIOS<br />
BREWING IS DETERMINED TO KEEP INNOVATING<br />
Athena’s Courage Scotch Ale.<br />
It’s a beer moniker worthy of a brand named after the<br />
mythological Greek Sun God Helios who is said to<br />
have driven a chariot bringing the sun each day from<br />
east to west across the sky and sailed the northerly<br />
stream of the ocean in a huge cup.<br />
It’s also a Scottish Ale from the team at Helios<br />
Brewing in Yeerongpilly in Brisbane’s south that<br />
draws on the flavours of peat-smoked malt to create<br />
a full strength beer that’s just right for the colder<br />
winter months.<br />
Luckily for fans, it was released on May 25 and is<br />
available at the brewery, just in time for change of<br />
seasons.<br />
Athena’s Courage is the latest in a long line of<br />
seasonal specials from the Helios team who take<br />
their Greek mythology, and their Sun God name,<br />
pretty seriously.<br />
On the sun front, the brewery has invested heavily in<br />
solar technology at their venue, with 59 photovoltaic<br />
solar panels and a 15kw inverter used to power the<br />
brewery and a solar-thermal water heating system<br />
that takes cold water, runs it through high efficiency<br />
evacuated tube collectors on the brewery’s roof and<br />
turns out hot water at about 90 degrees Celsius.<br />
They even run their deliveries around town in a<br />
Mitsubishi Minicab MiEV van, charged from the solar<br />
power at the brewery.<br />
Now, in their fifth year of brewing the Helios team<br />
have been busy creating a masterpiece to share at<br />
the Great Australasian Beer Spectapular (GABS)<br />
Festivals around the country.<br />
Owner Scott Shomer said since opting to enter a<br />
beer in this year’s events the brew team had been
A CRAFTY BUNCH<br />
working in secret to create White Kronos, a beer<br />
that tastes light like an Imperial stout, but looks like a<br />
regular pale ale.<br />
Scott said countless hours had gone into the making<br />
of the beer as brewer Charlie Hodgson tried to find<br />
a way of producing stout-like flavours without the<br />
traditional dark colour created when using a more<br />
traditional brew mix of dark roasted grains.<br />
Experimentation led the team to create the beer<br />
using a lightly hopped, malty ale for a base and then<br />
adding lightly roasted coffee beans and cacao nibs,<br />
cooked to the point just prior to turning dark in colour,<br />
to generate the coffee and chocolate flavours. The<br />
result is a beer that pours like an Imperial Chocolate<br />
Stout: full strength, tastes like a stout, has an ABV of 9<br />
percent but is mind-warpingly light in colour.<br />
“We started making it in February and had it in cans at<br />
the end of March. Nobody could know about it. There<br />
were only three people on my staff that knew what we<br />
were doing,” Scott said.<br />
Talking to <strong>QHA</strong> <strong>Review</strong> as the final days of GABS<br />
in Melbourne neared, Scott said the brewery had<br />
been honoured to have White Kronos added to the<br />
<strong>QHA</strong> REVIEW | 49
A CRAFTY BUNCH<br />
final GABS 8-pack to be sold through Dan Murphy’s<br />
nationally, from June, as a celebration of craft beers.<br />
For Scott it’s a chance to take the Helios brand across<br />
the country.<br />
On the logistics side, making the grade for the eight<br />
pack meant canning more than 750 cases of White<br />
Kronos to meet demand.<br />
While White Kronos will be on tap at Helios from the<br />
start of June, Scott said it will remain a limited release<br />
as it is simply too expensive to produce regularly as a<br />
core commercial product.<br />
For the brewery, the past 12 months have been busy,<br />
despite the challenges of floods and COVID.<br />
Scott said they had retained all of their staff during the<br />
COVID times, actually increasing hours, and working to<br />
diversify where their beers are sold.<br />
One breakthrough, in terms of creating demand<br />
for a consistent volume of product, came with an<br />
<strong>QHA</strong> REVIEW | 50
A CRAFTY BUNCH<br />
agreement with Woolworths, BWS and Dan Murphy’s<br />
to stock the brand’s Cyclop’s India Pale Ale, Poseidon<br />
Pale Ale and Goddess Red Rye Ale in South-East<br />
Queensland.<br />
Another highlight came in November 2021, when<br />
the brewery won the Brisbane Lord Mayor’s Award<br />
for Sustainability in Business for its environmentallyfriendly<br />
approach to business.<br />
For Scott, who once gave talks as a climate change<br />
advocate trained by Al Gore, minimising waste and<br />
the carbon footprint of the brewery was key when<br />
designing the business from the very start.<br />
With the Olympics announced for Brisbane in 2032<br />
Scott said Helios was now in early discussions with<br />
Council and the Brisbane Business Community to look<br />
at sustainable options to drive economic investment<br />
in Southeast Queensland as part of hosting the first<br />
sustainable Olympic event.<br />
Scott said the brewery’s focus for the Helios brand<br />
remained steadfastly aimed at producing the highest<br />
quality ales it could muster across the more standard<br />
styles of beer.<br />
He said a possible extension for the business in 2022<br />
could be the launch of a new product line under a new<br />
label where the brewery could release experimental<br />
beers and different styles, although Scott said that idea<br />
was still a work in progress.<br />
Helios Brewing Company’s taproom and brewery can<br />
be found at 15 Palomar Rd, Yeerongpilly on the south<br />
side of Brisbane. The Tap Room is open Thursday (4-<br />
9pm), Friday (Noon-9pm), Saturday (Noon-9pm) and<br />
Sunday (Noon-5.30pm). Phone 07 3392 9739 or visit<br />
www.heliosbrewing.com.au.<br />
“WE STARTED MAKING IT IN FEBRUARY AND<br />
HAD IT IN CANS AT THE END OF MARCH.<br />
NOBODY COULD KNOW ABOUT IT. THERE WERE<br />
ONLY THREE PEOPLE ON MY STAFF THAT KNEW<br />
WHAT WE WERE DOING,” SCOTT SAID.<br />
On the beer front, Helios’ core range includes:<br />
• Posiedon Pale Ale (5.3%)<br />
• Goddess Red Rye Ale (6.3%)<br />
• Cyclops India Pale Ale (6%)<br />
• Hades Bitter Chocolate Stout (4.2%)<br />
• Zeus Thunderbolt Double India Pale Ale (9%)<br />
The brewery is selling a Brewer’s Dozen of its beers<br />
online including the five core beers listed above<br />
alongside a variety of seasonal brews including:<br />
• Pegasus Tropical Ale (4%)<br />
• Daedalus East Coast IPA (8.5%)<br />
• Medusa Black IPA (6.5%)<br />
• Heracles Australian Pale Ale (4.5%)<br />
• Perseus White IPA (7%)<br />
• Zephyrus Session Red IPA (4.5%)<br />
• Classic Series Specialty Saison (5.8%)<br />
<strong>QHA</strong> REVIEW | 51
A CRAFTY BUNCH
A CRAFTY BUNCH<br />
GROWTH TARGET<br />
BALLISTIC BEER CO IS KEEN TO BRING THE<br />
CRAFT BREWING EXPERIENCE CLOSER TO HOME<br />
FOR MORE FANS AS PART OF ITS EXPANSION<br />
PLANS.<br />
Going deeper into the Queensland market and offering<br />
a local craft beer experience at a range of locations<br />
across the state is key to the business strategy of<br />
Ballistic Beer Co as it strives to be Queensland’s<br />
Number 1 Craft Brewer.<br />
CEO David Kitchen said while Ballistic has had<br />
success in having its beers on shelves in bottle shops<br />
nationally, it’s focus for 2022 was on expanding in<br />
the Queensland market and to continue to build its<br />
presence after last year’s purchase of Bargara Brewing<br />
Co in Bundaberg and Whitsunday Island Brewing Co<br />
in Airlie Beach.<br />
The business has come a long way since 2015 when<br />
David and a few mates banded together to set up a<br />
brewery in an old factory in Salisbury on Brisbane’s<br />
southside. Salisbury was the site for a secret Munitions<br />
manufacturing operation during WW2 (hence the name<br />
Ballistic).<br />
Ballistic now has five venues, Salisbury, Springfield,<br />
Bargara, West End and the Whitsundays, and David<br />
said there were more to come. It makes them one of<br />
the largest independent breweries in Queensland.<br />
For David the key to being local is having a presence in<br />
each region, where people can come and experience<br />
Ballistic products, including beers brewed specifically<br />
for each venue, on site. It’s also about supporting<br />
the local community where possible. With the Reef<br />
Lager, Pale, Red and Mid-Strength products produced<br />
in the Whitsundays, Bargara and Salisbury, Ballistic<br />
now donates 10c for every can sold to a local reef<br />
protection charity.<br />
In the Whitsundays, it is the Eco Barge Clean Seas<br />
– a reef clean up charity, in Bargara - The Lady<br />
Elliot Island Manta Ray project and the Central<br />
Queensland Coastal Marine Ecosystems Research<br />
Centre (CMERC) which protects seagrasses crucial for<br />
dugongs.<br />
Ballistic is in the process of finalising another reef<br />
protection charity in Cairns for its beers sold there.<br />
<strong>QHA</strong> REVIEW | 53
A CRAFTY BUNCH<br />
<strong>QHA</strong> REVIEW | 54<br />
“There’s a very direct benefit to the charities – as we<br />
say - big things come from small change,” David said.<br />
“We’ve donated thousands of dollars to these charities<br />
already. It’s a sustaining and supportive form of<br />
revenue for them.”<br />
Each can carries a QR code which allows the drinker<br />
to scan and find out more about where the 10c<br />
charitable donation from that can will go.<br />
Developing new styles of beers and flavours is key<br />
too, with Ballistic’s Bunker Project at Salisbury, a small<br />
off-site venue about a kilometre away from the main<br />
brewery.<br />
“At The Bunker, we do really interesting and different,<br />
weird stuff. It’s not for most people – it’s really right up<br />
at the pointy end of craft beers,” David said.<br />
The team at The Bunker use mixed and wild<br />
fermentation, barrel ageing and blending in barrels and<br />
stainless steel to create small batches of traditional<br />
beers brewed with a modern twist, such as their Graft<br />
(a Grissette) and Shapeshifter (a Farmhouse Ale).<br />
For each Ballistic venue there’s a mix of core beers<br />
available, along with exclusively brewed seasonal<br />
beers created at each brewery specifically for the<br />
customers who come there.<br />
WITH THE REEF LAGER, PALE, RED AND MID-<br />
STRENGTH PRODUCTS PRODUCED IN THE<br />
WHITSUNDAYS, BARGARA AND SALISBURY,<br />
BALLISTIC NOW DONATES 10C FOR EVERY CAN<br />
SOLD. EVERY CAN SOLD CONTRIBUTES TO A<br />
LOCAL REEF PROTECTION CHARITY.<br />
David said the move up north had allowed Ballistic to<br />
broaden awareness of its brand, and to build strong<br />
relationships with the likes of the Hayman Island<br />
Resort, Daydream Island and Whitsunday Coast<br />
Airport where Ballistic beers were now available.<br />
For Ballistic, the intention is to work in conjunction with<br />
local publicans to bring Ballistic beer to the market, but<br />
also to help the publicans to sell it and grow their own<br />
businesses at the same time.<br />
“We want to be a lot more present and be able to<br />
support publicans and bars better – rather than just<br />
saying here’s our beers, here’s our prices,” David said.
A CRAFTY BUNCH<br />
“We can create specifically labelled products for<br />
the pubs and put QR codes on them that point to a<br />
promotion – like `Come on Mondays for a parma and<br />
a beer’.<br />
“What we are trying to say is, you decide on a beer,<br />
we’ll brew that beer for you, and we will also help<br />
you sell that beer and engage more closely with your<br />
customers.<br />
“This is a skill we’ve grown out of products like Reef<br />
where we’re using digital communication with people<br />
who have bought the product once. It’s always<br />
cheaper to get a customer to come twice than to find<br />
a new customer.”<br />
David said Ballistic intended to continue to drive the<br />
marketing of their brand to improve its recognition in<br />
Queensland in particular – with a view to making the<br />
state a solid base from which to grow.<br />
Ballistic topped the one million litres of beer mark last<br />
year and David said he expected they would continue<br />
to grow in 2022 as demand remained high.<br />
As for the Ballistic range – it has a core of about 12<br />
beers, Reef Lager, Reef Pale, Low Ha (Low Carb Pale<br />
Ale), Water Me Lawn (Watermelon Gose), Hawaiian<br />
Haze IPA, Hawaiian Haze Pale Ale, Mexican Hot<br />
Chocolate Stout, and Ballistic-branded Cold One Mid,<br />
Lager, Pale, Oaked XPA and IPA.<br />
Current beers on the seasonal list include a Tropical<br />
Imperial Stout, Concentrate Barrel Aged Saison, Sister<br />
Act Farmhouse IPA, Fractions Solera Table Beer, Graft<br />
Grissette, First Class Czech Pilsner, Peached Ice Tea<br />
Twang Sour, Easy Stout, Idaho Gem West Coast IPA<br />
and Hazy IPA, with lots more to come this year.<br />
Aside from the venues themselves, which offer brewery<br />
tours, food, functions, and plenty of Ballistic beers<br />
on tap, the business has a large line of merchandise<br />
available online and in venue to enable visitors the<br />
chance to take a little bit of their Ballistic experience<br />
home with them.<br />
For more on Ballistic Beer Co, visit ballisticbeer.com.au<br />
<strong>QHA</strong> REVIEW | 55
A CRAFTY<br />
BUNCH<br />
W H Y N O T S T O C K & S U P P O R T<br />
4 Hearts Brewing<br />
The first brewery to open its doors in<br />
Ipswich in over 100 years, 4 Hearts’<br />
brew masters are committed to<br />
premium local ingredients and<br />
profound taste. Preservative free and<br />
all natural they use the highest quality<br />
ingredients to consistently deliver a<br />
tasty beer every brew. Our core range<br />
features modern spins on traditional<br />
brews while our ever growing range<br />
of seasonal beers takes things to<br />
more adventurous levels, utilising<br />
local seasonal produce as inspiration<br />
(honey, rosella or carrots anyone…)<br />
0439 439 710<br />
4heartsbrewing.com<br />
Ballistic Beer Co.<br />
At Ballistic we have a simple theory.<br />
Fresh beer is the best beer. That’s<br />
why we brew in small batches, more<br />
frequently, and store it cold so you get<br />
the same blast of flavour our brewers<br />
do. Our pale ales, lagers, IPAs, sours<br />
and special releases will blow away<br />
the traditional ideas and expectations<br />
of what beer should be.<br />
Set in an old World War II<br />
ammunitions factory in the historic,<br />
industrial suburb of Salisbury Ballistic<br />
HQ is home to a team of innovative<br />
brewers who believe everyone should<br />
have the chance to enjoy a well<br />
crafted, quality beer.<br />
07 3277 6656<br />
ballisticbeer.com<br />
Helios Brewing Company<br />
Helios is the sun god of Greek myths.<br />
Each morning the rising sun marks<br />
Helios’ crossing over into the mortal<br />
world, driving a chariot drawn by<br />
wild horses that only he can control.<br />
Helios Brewing Company harnesses<br />
the sun’s power to sustainably create<br />
craft beer. Our brewing infrastructure<br />
has been custom-designed to<br />
maximise energy and water efficiency,<br />
minimize waste and carbon-footprint<br />
while capitalising upon Queensland’s<br />
renewable natural resources. We brew<br />
beers that are malt-forward, balanced,<br />
and intense using only the best<br />
ingredients, impeccable technique and<br />
sustainable practices.<br />
07 3392 9739<br />
heliosbrewing.com.au<br />
<strong>QHA</strong> REVIEW | 56<br />
Slipstream Brewing<br />
Slipstream Brewing is an<br />
independently owned brewery based<br />
in Brisbane. We are a small but<br />
passionate team, producing some of<br />
the most accessible and sessionable<br />
craft beers in Australia. We’re the<br />
missing gap between bland beer and<br />
wanky beer, our beers hit the bullseye,<br />
brewed with nothing but pure flavour<br />
in mind. Hops are the heroes and<br />
we milk them for all their worth. We<br />
love the freshness, juiciness the zing<br />
and the zest. One sip, it tastes so<br />
good – capture that feeling and fill the<br />
fridge with it. Beer is the last thing you<br />
should settle on, so come and get<br />
caught in Slipstream.<br />
07 3892 4582<br />
slipstreambrewing.com.au<br />
Burleigh Brewing Co<br />
Founded in 2006 by Peta and Brennan<br />
Fielding, Burleigh Brewing was one of<br />
the first independent craft breweries in<br />
QLD. Now celebrating 15 year of the<br />
brand, Burleigh Brewing has upgraded<br />
their Taphouse in Burleigh Heads, won<br />
countless awards for both business<br />
and beer (a testament to their shared<br />
and individual strengths), grown to a<br />
team of 70, and in their own humble,<br />
hard-working way, helped transform<br />
the Gold Coast’s craft brewing scene<br />
into one of the most vibrant and<br />
thriving in the country.<br />
07 5593 6000<br />
burleighbrewing.com.au<br />
Terella Brewing<br />
Terella means “Little Earth”, and<br />
we’re building our vision of a dream<br />
brewery, drawing inspiration from<br />
science, a serious love of beer, and our<br />
connection to the local land.<br />
We’ve planted ourselves in North Arm,<br />
a rural setting between the hinterland<br />
and farms of the Sunshine Coast,<br />
surrounded by crops and free roaming<br />
cattle. Our concept is based on a<br />
sustainable cycle, producing what we<br />
need and using what we produce.<br />
22 rotational taps and a new exciting<br />
beer released every week! Pushing<br />
the limits of Hops and Grains to<br />
produce quality small batch brews for<br />
enjoyment.<br />
0492 929 357<br />
sales@terellabrewing.com.au<br />
terellabrewing.com.au
Q U E E N S L A N D L O C A L S<br />
A CRAFTY<br />
BUNCH<br />
Your Mates<br />
Your Mates isn’t just a brand, it’s<br />
a lifestyle. Drinking good beer with<br />
good mates and having a bloody<br />
good time. We believe these simple<br />
pleasures are much sweeter with a<br />
good beer in hand. Mateship is our<br />
founding principle, it’s why we exist<br />
and encompasses everything we do.<br />
Our beers are represented by a few<br />
legendary characters we’ve all met<br />
in our lives, with distinct personalities<br />
matching their flavour styles. Our vision<br />
is to inspire mateship through great<br />
beers, and our mission is to build<br />
an inclusive beer community at our<br />
brewery on the Sunshine Coast, our<br />
beautiful backyard in Queensland and<br />
beyond!<br />
0456 492 889<br />
yourmatesbrewing.com<br />
Felons Brewing Co<br />
Founded by Brisbane locals, Felons<br />
Brewing Co. is a modern-day brewery<br />
proudly positioned on the banks of the<br />
Brisbane River. Our brewery is nestled<br />
down under the Story Bridge, within<br />
Howard Smith Wharves. We truly<br />
believe that beer is what binds us all<br />
to this great part of the world and as<br />
proud brewers, we believe in brewing<br />
with passion and freedom.<br />
07 3188 9090<br />
felonsbrewingco.com.au
W H Y N O T S T O C K & S U P P O R T<br />
A CRAFTY<br />
BUNCH<br />
Brouhaha<br />
In 2016, four Sunny coast locals set<br />
out to build their ultimate brewpub. One<br />
that produced premium quality beer<br />
and serviced fresh, local food. Cut to<br />
today, Brouhaha has expanded to Aura<br />
with a seaside production brewery &<br />
taproom, making Maleny the pilot kit for<br />
new and bespoke seasonal brews.<br />
toby@brouhahabrewery.com.au<br />
0405 707 975<br />
brouhahabrewery.com.au<br />
Revel Brewing Co.<br />
We are proud to be one of<br />
Queensland’s best independent<br />
breweries consistently producing<br />
Australian & International award<br />
winning beers.<br />
Bringing brewing back to Bulimba<br />
where the original Eagle Brewery<br />
resided in 1883 and the essence of<br />
QLD brewing began. Our beers are<br />
bursting with flavour and personality<br />
whilst possessing drinkability for<br />
everyone.<br />
Come and be a part of the Revel-ution!<br />
Matthew Flexman<br />
matt@revelbrewingco.com.au<br />
Boiling Pot Brewing Co.<br />
Everything we do at Boiling Pot<br />
Brewing Co. is influenced by our<br />
birthplace, Noosa, with all its beauty,<br />
nature and damn fine beer-drinking<br />
weather.<br />
We named the brewery in honour of the<br />
first headland in Noosa National Park,<br />
Boiling Pot, if you know it, you know it.<br />
If we could bottle the feeling you get at<br />
Boiling Pot, it’d be a bestseller.<br />
At Boiling Pot, we take what we do<br />
seriously but we know we’re not<br />
saving the world. Our mission is<br />
simple: to make life that little bit better<br />
for beer drinkers, one beer at a time.<br />
#cheerseverybody<br />
0414 415 920<br />
boilingpotbrewingco.com.au<br />
<strong>QHA</strong> REVIEW | 58<br />
Granite Belt Brewery<br />
Granite Belt Brewery is a small batch<br />
brewery with a passion for creating<br />
unique, full flavoured beers that are<br />
perfect for every occasion. Our beers<br />
are made purely... to be enjoyed.<br />
We brew and bottle everything onsite<br />
in Stanthorpe on the Granite Belt, and<br />
is available for wholesale distribution<br />
07 4681 1370<br />
granitebeltbrewery.com.au<br />
The Catchment Brewing Co<br />
Catchment Brewing Co, located in a<br />
beautiful art deco building in West End<br />
is a fully functioning brewery, bar and<br />
restaurant and your one stop shop for<br />
all things craft beer, awesome food or<br />
functions.<br />
Whether sampling the medal winning<br />
core range beers named after iconic<br />
streets in the local catchment or the<br />
seasonal smash hits that will amaze<br />
you, it’s well worth a visit for a taste of<br />
West End.<br />
Catchment Brewing Co - For locals,<br />
by locals, everywhere.<br />
07 3846 1701<br />
bookings@catchmentbrewingco.com.au<br />
catchmentbrewingco.com.au
Paul St John-Wood PUB TALK<br />
WHAT A NIGHT!<br />
Congratulations to all finalists, and subsequent<br />
category winners at the 2022 <strong>QHA</strong> Awards For<br />
Excellence Gala held at the BCEC in June. The event<br />
truly has become the industry’s ‘night of nights’ with<br />
over 1700 attendees celebrating the success of their<br />
counterparts within the industry. All category winners<br />
will now advance to the AHA National Awards in<br />
November. We wish them all the best of luck and<br />
continued success with their trade.<br />
Toowoomba Region Hoteliers Meeting<br />
– Southern Hotel<br />
On Tuesday 21 June the <strong>QHA</strong> held the Toowoomba<br />
Hoteliers Meeting for publicans from around the<br />
region at the Southern Hotel. The event featured<br />
presentations from a range of <strong>QHA</strong> corporate partners<br />
and <strong>QHA</strong> representatives. Thank you to the hoteliers<br />
and their key staff who were able to take time out of<br />
their businesses to attend the meeting, and thank you<br />
to Richard Bowly and the team at the Southern Hotel<br />
for hosting another great <strong>QHA</strong> event up on the range.<br />
Annual Liquor License Fees<br />
A simple courtesy reminder that annual liquor license<br />
fees are due and payable by 31 <strong>July</strong>. While it has<br />
been appreciated, and warranted, that license fees<br />
have not been payable for the previous two years<br />
due to the pandemic, don’t be one of the venues<br />
caught with unlicensed trade on or after 1 August. The<br />
fines are significant and OLGR are unsympathetic to<br />
any excuse. If you have financial hardship there are<br />
payment options available to you.<br />
Rockhampton Region Hoteliers Meeting<br />
On Tuesday 5 <strong>July</strong> the <strong>QHA</strong> will host a publican’s<br />
lunch for hoteliers and their key staff from around<br />
the Rockhampton Region. The lunch will feature<br />
discussions and business development presentations<br />
from a range of <strong>QHA</strong> staff and corporate partners.<br />
Details of the Lunch have been sent to all venues in<br />
the Rockhampton Region to register their attendance.<br />
<strong>QHA</strong> Regional Board Meeting – Longreach<br />
– Save the Date<br />
The tradition of the <strong>QHA</strong> Regional Board Meeting<br />
continues and this year Longreach is the chosen<br />
destination. The meeting will be held on Tuesday 16th<br />
August. Detailed invitations will be sent via post and<br />
email to hoteliers in West Queensland.<br />
<strong>QHA</strong> & IGT Golf Day – The Club at Parkwood<br />
Village Gold Coast – Save the Date<br />
The <strong>QHA</strong> & IGT Golf Day is an event that is a favourite<br />
for many on the annual calendar. For 2022 we made<br />
the decision to shift the Golf Day from earlier in the<br />
year (traditionally March) to September to try and avoid<br />
the wet weather we have experienced for the past few<br />
years, so fingers crossed we have a dry sunny day on<br />
the Gold Coast for Tuesday 6 September – lock it in<br />
your diaries!<br />
<strong>QHA</strong> REVIEW | 59
COCKTAILS<br />
COCKTAIL CANS,<br />
FOR WHEN COCKTAILS CANNOT.<br />
<strong>QHA</strong> REVIEW | 60<br />
Over the past five decades Australian makers have<br />
become synonymous with the creation of incredible<br />
drinks, whether it is our award-winning winemakers,<br />
our incredible whisky distillers, our star-studded gin<br />
distilling industry, or more recently our new role as the<br />
home of the world’s best premixed cocktails.<br />
Launching in Melbourne in 2019, can cocktail<br />
company Curatif has blazed a trail that was previously<br />
regarded as unthinkable – how could better than bar<br />
quality cocktails be created in a ready-to-drink (RTD)<br />
format? With that objective in mind Matt Sanger and<br />
his team set out to capture cocktails in a can that<br />
rivalled the quality of drinks served across the world’s<br />
best bars. Their ground-breaking innovations in terms<br />
of drink production and use of lightweight, sustainable,<br />
fast-chill cans soon made them pioneers of the new<br />
wave of modern RTDs.<br />
The label’s quest to stay true to real recipes even<br />
while translating them into pre-mixed form is achieved<br />
via extensive research, testing and experimentation,<br />
and ensures Curatif remains the most influential<br />
independent name in the global ready-to-drink<br />
category today. An unwavering focus on using real,<br />
fresh ingredients, including freshly-squeezed citrus<br />
juices sourced from the Central Coast, doesn’t hurt<br />
either.<br />
These are expertly crafted drinks. Curatif cocktails<br />
are typically made in consultation with the best craft<br />
distillers, bars and bartenders in the nation (and<br />
beyond). Collaborations include those with renowned<br />
spirits makers like Archie Rose Distilling Co., Never<br />
Never and Tequila Tromba, as well as venues like Bar<br />
Bambi, Black Pearl and Jacoby’s Tiki Bar.<br />
Consumers can taste the quality poured into every<br />
can. The recent SIP Awards showered Curatif with<br />
a glittering haul of 13 honours as judged by real life<br />
drinkers. Highlights include a Double Gold for the<br />
Archie Rose Espresso Martini and a Platinum for the<br />
Tequila Tromba Tommy’s Margarita. Joining these<br />
are an Innovation Award for the ground-breaking<br />
Bar Bambi Amaretto Sour and five golds across the<br />
portfolio as well as five Consumers’ Choice Awards;<br />
reflecting quality and consistency in the cocktails<br />
year on year. With back-to-back wins for World’s
CURATIF<br />
ESPRESSO MARTINI<br />
Authentic roast coffee<br />
upfront with notes of<br />
dark chocolate expertly<br />
tempered with considered<br />
liqueur delight. The elegant<br />
lightness of Archie Rose<br />
vodka provides a considered<br />
balance against the evidently<br />
considered roast of Seven<br />
Seeds coffee, the sum<br />
of which was surprisingly<br />
amazing. The perfect cocktail<br />
to start, or end, the night.<br />
TOMMY’S MARGARITA<br />
Best Classic and World’s Best<br />
Contemporary Cocktail at the World<br />
Drinks Awards under their belts,<br />
along with another slate of awards<br />
at the prestigious San Francisco<br />
World Spirits Competition, Curatif<br />
has set the benchmark for quality,<br />
convenience, and sustainability.<br />
Aside from being nestled in fridge<br />
doors and stocked in home bars,<br />
Curatif has found itself posted to<br />
elegant new quarters in the minibars<br />
and in-room menus of some<br />
of the world’s most prestigious<br />
five star hotels. Solving the global<br />
challenge of talent recruitment<br />
while at the same time creating<br />
high value experiences for guests<br />
has shown that the appeal of a nofuss,<br />
perfect serve, minimal waste<br />
cocktail - in an instant - is obvious.<br />
AMARETTO SOUR<br />
The nose is unmistakable,<br />
marzipan that delights and<br />
invites no matter how many<br />
times you return to the<br />
glass. The first sip is mouthfilling<br />
almond, chased by a<br />
perfectly lip-pursing lemon<br />
sour complimented by a<br />
comforting sweetness that<br />
sweeps the palate in a wave<br />
of familiarity. The combination<br />
of creamy, sweet and sour<br />
is blissfully balanced and<br />
playfully poised.<br />
A thirst-quenching, poolside<br />
Tommy’s Margarita that heroes<br />
Tequila Tromba - a world class<br />
tequila distilled in Jalisco,<br />
Mexico by world renowned<br />
master distiller Marco Cedano.<br />
With lime juice squeezed fresh<br />
from the Central Coast, this<br />
perfectly balanced cocktail<br />
is positioned to elevate your<br />
Summer drinking (in every<br />
season).
q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />
KEEN TO BE FEATURED IN<br />
TRADE DIRECTORY<br />
q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />
m a g a z i n e<br />
<strong>QHA</strong><br />
MEMBER<br />
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ASK FOR OUR 2022<br />
MEDIA GUIDE<br />
Detailing our planned editorial showcases<br />
for the year ahead.<br />
INSURANCE | RISK MANAGEMENT | CONSULTING<br />
Your trusted advisor, helping you identify the risks your<br />
business faces and finding the right insurance solution to<br />
protect the future of your business.<br />
Call: 1800 240 432<br />
www.ajg.com.au<br />
All queries, be it in relation to editorial, advertising,<br />
production or distribution can be directed to<br />
0413 698 630 | qhareview@qha.org.au<br />
BE PART OF THE<br />
TRADE DIRECTORY<br />
For more information on cost-effective advertising<br />
and promotion of your business in the <strong>QHA</strong> REVIEW<br />
contact qhareview@qha.org.au<br />
MARKET LEADING BRANDS IN EQUIPMENT<br />
No matter the size, shape or demands placed on your<br />
business, we have the ability to deliver equipment that is<br />
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P: 1300 268 798 E: info@moffat.com.au<br />
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TRADE DIRECTORY<br />
LEADING PUB AND HOTEL LAWYERS IN QUEENSLAND<br />
Mullins’ hospitality team has unrivalled experience in the liquor<br />
and gaming sector, developed over 30 years. From greenfield<br />
applications and integrated developments to liquor and<br />
gaming compliance and employment advice - we are your<br />
one-stop-shop to ensure the best outcomes for your hotel.<br />
Curt Schatz, Managing Partner<br />
Direct: 07 3224 0230<br />
Email: cschatz@mullinslawyers.com.au<br />
mullinslawyers.com.au<br />
STODDART<br />
Stoddart are one of Australia’s leading manufacturers and<br />
importers of a large range of world leading equipment for<br />
food service and bar applications.<br />
Darrin Miller<br />
P: 0417 867 979 E: dmiller@stoddart.com.au<br />
stoddart.com.au<br />
RAMSDEN LAWYERS<br />
The commercial team at Ramsden<br />
Lawyers has extensive expertise in<br />
hospitality, liquor and gaming law.<br />
Call us today for a free 30-minute<br />
consultation.<br />
P: 1300 749 709<br />
www.ramsdenlaw.com.au<br />
CASINO CONSOLES<br />
Footrest, slimline and cashless bases<br />
available. Casino Consoles, the only<br />
name you need when it comes to<br />
professional poker machine bases<br />
and screening.<br />
P: 07 3890 2969<br />
www.casinoconsoles.com.au<br />
SCIENTIFIC GAMES<br />
This new generation of exciting game<br />
content draws on the strength of<br />
Scientific Games to create one of<br />
the most dynamic game libraries<br />
in the market.<br />
P: 07 3458 9180<br />
www.sggaming.com/australia<br />
ELECTRICA SOUND & VISION<br />
Trust the experts in CCTV / Facial<br />
Recognition, Alarm and access<br />
control Systems plus all your data<br />
needs. Get the competitive edge with<br />
the latest digital advertising displays,<br />
LED screens, Music and TV systems<br />
P: 0411 799 914<br />
darren@electrica.net.au<br />
www.electrica.net.au<br />
HOLDING REDLICH<br />
Full range of commercial legal services<br />
to assist the liquor and gaming<br />
industry, including all Liquor/Gaming<br />
applications and advisory, WHS,<br />
employment and property services.<br />
Robert Lyons<br />
P: 07 3135 0559<br />
E: Robert.Lyons@holdingredlich.com<br />
www.holdingredlich.com<br />
<strong>QHA</strong> REVIEW | 63
<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />
<strong>QHA</strong> PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY.<br />
THE BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE <strong>QHA</strong> ENCOURAGES<br />
MEMBER HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A <strong>QHA</strong><br />
PARTNER OR CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, <strong>QHA</strong> INDUSTRY ENGAGEMENT MANAGER ON (07) 3221 6999.<br />
<strong>QHA</strong> REVIEW | 64<br />
ACCOMMODATION<br />
Student One Pty Ltd<br />
Ph: 07 3085 3050<br />
studentone.com<br />
ACCOUNTING/ TAX<br />
BDO Australia<br />
Ph: 07 3237 5999<br />
bdo.com.au<br />
HLB Mann Judd -<br />
Chartered Accountants<br />
Ph: 07 3001 8800<br />
hlb.com.au<br />
Prosperity Advisers QLD<br />
Ph: 07 3007 1971<br />
prosperity.com.au<br />
SW Accountants &<br />
Advisors<br />
Ph: 07 3085 0888<br />
sw-au.com<br />
Quantaco<br />
Ph: 02 8346 6000<br />
www.quantaco.co<br />
Clarity Management<br />
Ph: 3058 9732<br />
claritymg.com.au<br />
Hotel Accountants Pty Ltd<br />
Ph: 07 5560 8988<br />
hotelaccountants.com.au<br />
McGrathNicol<br />
Ph: 07 3333 9800<br />
mcgrathnicol.com<br />
Professional Client Services<br />
(QLD) P/L- Accountants &<br />
Business Advisors<br />
Ph: 07 3209 4452<br />
pcsqld.com.au<br />
ARCHITECTS / REPAIRS<br />
REFURBISHMENT/<br />
RECONSTRUCTION /<br />
CONSTRUCTION<br />
Ashley Cooper<br />
Construction<br />
07 3142 5915<br />
ashleycooper.com<br />
BSPN Architecture<br />
Ph: 07 3851 9100<br />
bpsn.com.au<br />
Open Projects<br />
Ph: 1800 461 421<br />
openprojects.com.au<br />
Paynters - Design &<br />
Construction<br />
Ph: 07 3368 5500<br />
paynters.com.au<br />
Rohrig Constructions<br />
Ph: 07 3257 4411<br />
rohrlg.com.au<br />
BWC Constructions Pty Ltd<br />
Ph: 0403 579 997<br />
bwcgroup.com.au<br />
Hot Concepts Design and<br />
Construction<br />
Ph: 07 3277 7740<br />
hotconcepts.com.au<br />
ICM Construction<br />
Ph: 1300 798 107<br />
icmco.com.au<br />
IQ Construct<br />
Ph: 3667 8202<br />
iqcontruct.com.au<br />
BEVERAGES<br />
Accolade Wines<br />
Ph: 07 3252 7933<br />
accolade-wines.com<br />
Brown-Forman<br />
Australia P/L<br />
Ph: 07 3010 2000<br />
brown-forman.com<br />
Campari Australia Pty Ltd<br />
Ph: 07 3253 1801<br />
camparigroup.com.au<br />
Carlton & United<br />
Breweries<br />
Ph: 07 3666 4104<br />
cub.com.au<br />
Coca-Cola Europacific<br />
Partners<br />
Ph: 13 26 53<br />
ccamatil.com<br />
Coopers Brewery<br />
Ph: 07 3275 3732<br />
coopers.com.au<br />
CUB Premium<br />
Beverages<br />
Ph: 07 3666 4104<br />
cub.com.au<br />
Diageo<br />
Ph: 07 3257 0800<br />
diageo.com<br />
Ice & Beverage Solutions<br />
Ph: 0414 938 276<br />
iceandbeverage.com.au<br />
Lion<br />
Ph: 07 3361 7400<br />
lionco.com<br />
Liquid Specialty<br />
Beverages<br />
Ph: 07 5440 2006<br />
liquidsb.com.au<br />
Pernod-Ricard Australia<br />
Ph: 07 3340 5471<br />
pernod-ricard.com<br />
Red Bull Australia<br />
Ph: 02 9023 2892<br />
redbull.com.au<br />
Samuel Smith & Son<br />
Ph: 07 3373 5777<br />
samsmith.com<br />
Sirromet Wines<br />
Ph: 07 3206 2999<br />
sirromet.com<br />
Southtrade International<br />
Ph: 07 3085 7418<br />
southtradeint.com.au<br />
Treasury Wine Estates<br />
Ph: 03 9685 8000<br />
treasurywineestates.com<br />
Your Mates Brewing<br />
Company<br />
Ph: 07 5329 4733<br />
yourmatesbrewing.com<br />
4 Hearts Brewing Co.<br />
Ph: 0428 236 436<br />
4heartsbrewing.com<br />
Heads of Noosa Brewing<br />
Co.<br />
Ph: 0401 399 625<br />
headsofnoosa.com.au<br />
Terella Brewing<br />
0408 920 759<br />
terellabrewing.com.au<br />
BUILDING SUPPLIES<br />
& SERVICES<br />
Bunnings<br />
Ph: 07 3452 5725<br />
bunnings.com.au<br />
EDUCATION, TRAINING<br />
& EMPLOYMENT<br />
Best Security - Security<br />
and Training<br />
Ph: 07 3212 8460<br />
bestsecurlty.net.au<br />
Frontier Leadership<br />
Ph: 0423 097 246<br />
frontierleadership.edu.au<br />
Federation Academy<br />
Ph: 0423 097 246<br />
federationacademy.edu.au<br />
Lighthouse Safety &<br />
Compliance<br />
Ph: 0422 669 631<br />
www.lighthousesafety.com.au<br />
Professional Hospitality<br />
Ph: 07 3160 8132<br />
professionalhospitality.<br />
com.au<br />
MLKA Hospitality<br />
Recruitment<br />
Ph: 07 4128 8400<br />
mlkarecruitment.com.au<br />
TAFE Queensland<br />
Ph: 1300 308 233<br />
tafeqld.edu.au<br />
Tribe Workforce Solutions<br />
Ph: 07 3238 0808<br />
tribeworkforce.com.au<br />
Zenith Hospitality Staffing<br />
Solutions<br />
(07) 3002 4000<br />
zenithhospitality.com<br />
ENERGY GAS/POWER<br />
BOC Limited<br />
Ph: 07 3212 4135<br />
boc.com.au<br />
TransTasman<br />
Energy Group<br />
Ph: 1300 118 834<br />
tteg.com.au<br />
ELGAS<br />
Ph: 02 9672 0777<br />
elgas.com.au<br />
Horan and Bird<br />
Ph: 1300 467 262<br />
horanandbird.com.au<br />
Sun Flux Solar Australia<br />
Pty Ltd<br />
Ph: 0421 082 828<br />
sunfluxsolar.com.au<br />
FINANCES, BANKING,<br />
INSURANCE &<br />
INVESTMENTS<br />
Beyond Payments<br />
Ph: 07 3505 2217<br />
beyondpayments.com.au<br />
BDO Australia<br />
Ph: 07 3237 5999<br />
bdo.com.au<br />
Commonwealth Bank of<br />
Australia<br />
Ph: 0476 824 307<br />
CommBank.com.au<br />
Gallagher Insurance<br />
Brokers<br />
Brisbane: 07 3367 5000<br />
Nth QLD: 07 4753 5311<br />
Toowoomba: 07 4639 7102<br />
ajg.com.au<br />
Shift<br />
Ph: 0498 137 007<br />
shift.com.au<br />
Green Finance Group<br />
Ph: 0457 883 700<br />
greenfinancegroup.<br />
com.au<br />
GSA Insurance Brokers<br />
Ph: 02 8274 8138<br />
gsaib.com.au<br />
Waratah Debt Capital<br />
Ph: 0448 681 783<br />
waratahmanagement.<br />
com.au<br />
Westpac Banking<br />
Corporation<br />
Ph: 0438 701 195<br />
westpac.com.au<br />
Austcover<br />
Ph: 0412 286 511<br />
austcover.com.au<br />
Banktech<br />
Ph: 1800 080 910<br />
banktech.com.au<br />
BUPA - health insurance<br />
Ph: 134135<br />
(quote ID 2109197)<br />
bupa.com.au<br />
CTB & Co (Cooking the Books)<br />
Ph: 1300 911 282<br />
cookingthebooks.com<br />
Trinitas Australia Pty Ltd<br />
Ph:1300 836 025<br />
trinitas3.com.au<br />
FOOD & ASSOCIATED<br />
BUSINESSES<br />
Bidfood Australia Limited<br />
Ph: 0434 939 134<br />
bidfood.com.au<br />
PFD Food Services<br />
Ph: 131 733<br />
pfdfoods.com.au<br />
Simon George and Sons<br />
Ph: 07 3717 1400<br />
simongeorge.com.au<br />
CTB & Co<br />
(Cooking the Books)<br />
Ph: 1300 911 282<br />
cookingthebooks.com<br />
Food and Agribusiness<br />
Network<br />
Ph: 0419 651 157<br />
foodagribusiness.org.au<br />
Goodrop Oils<br />
Ph: 0439 206 664<br />
goodropoils.com<br />
The Entertainment Group of<br />
Australia Pty Ltd<br />
Ph: 0413 035 482<br />
entertainment.com.au<br />
FURNITURE SUPPLY<br />
Table Top Innovations<br />
07 5532 7191<br />
tabletopinnovations.com.au<br />
GAMING AND RACING<br />
Ainsworth Game<br />
Technology P/L<br />
Ph: 07 3209 6210<br />
ainsworth.com.au<br />
Aristocrat Leisure<br />
Industries<br />
Ph: 07 3727 1600<br />
aristocrat.com.au<br />
IGT<br />
Ph: 07 3890 5622<br />
igt.com.au<br />
Konami Australia<br />
Ph: 02 9666 3111<br />
konamiaustralia.com.au<br />
MAX<br />
Ph: 0436 839 857<br />
max.com.au
<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />
Scientific Gaming<br />
Ph: 02 9773 0299<br />
scientificgames.com<br />
Simtech<br />
Ph: 07 5596 6993<br />
simtechcreations.com<br />
Tabcorp Keno<br />
Ph: 07 3243 4113<br />
tabcorp.com.au<br />
TAB<br />
Ph: 1800 823 888<br />
tab.com.au<br />
Nightlife - Music & Video<br />
Freecall: 1800 679 748<br />
nightlife.com.au<br />
Pro Score - Sporting<br />
Promotions<br />
Ph: 0431 366 800<br />
proscore.com.au<br />
Rooks Entertainment<br />
Ph: 07 4068 8633<br />
rooks-entertainment.com.au<br />
HOTEL & BAR SUPPLIES<br />
<strong>QHA</strong> PLATINUM PARTNERS<br />
UTOPIA Gaming Systems<br />
Ph: 1800 200 201<br />
utopiagaming.com.au<br />
Australian Pokie Consoles<br />
Ph: 0413 261 777<br />
clubsandpubs.com.au<br />
HOSPITALITY<br />
CONSULTANTS<br />
AHS Hospitality<br />
Ph: 07 5512 6143<br />
ahshospitality.com.au<br />
DASK Entertainment<br />
Group Pty Ltd<br />
Ph: 0452 640 418<br />
daskentertainment.com.au<br />
DNS Specialist Services<br />
Ph: 0433 906 809<br />
dnsspecialistservices.com.au<br />
DWS Hospitality Specialists<br />
Ph: 07 3878 9355<br />
dws.net<br />
Sculpture Hospitality<br />
Queensland<br />
Ph:0427 532 925<br />
sculpturehospitality.com<br />
Now Book It<br />
Ph: 1800 265 726<br />
nowbookit.com<br />
Nuvho<br />
Ph: 07 3357 9951<br />
nuvho.com<br />
BOC Limited -Gas/<br />
Reticulation Supply<br />
Ph: 07 3212 4322<br />
boc.com.au<br />
Reward Hospitality<br />
Ph: 07 3341 5929<br />
rewardhospitality.com.au<br />
Stoddart<br />
Ph: 0437 576 447<br />
stoddart.com.au<br />
HOTEL BROKERS /<br />
REAL ESTATE /<br />
PROPERTY VALUERS<br />
Off Market Hotels<br />
Chris Cameron<br />
Ph: 0477 271 875<br />
offmarkethotels.com.au<br />
Power Jeffrey & Co -<br />
Hotel Brokers<br />
Ph: 07 3832 6000<br />
powerjeffrey.com.au<br />
CRE Brokers<br />
Ph: 07 5371 0165<br />
crebrokers.com<br />
HTL Property<br />
Ph: 02 8016 3810<br />
htlproperty.com.au<br />
JLL<br />
Ph: 07 3231 1311<br />
jll.com.au<br />
LEGAL<br />
<strong>QHA</strong> DIAMOND PARTNERS<br />
<strong>QHA</strong> GOLD PARTNERS<br />
Prostaff Events Pty Ltd<br />
Ph: 07 3061 8644<br />
facebook.com/Prostaff-Events<br />
HOTEL ENTERTAINMENT<br />
Fox Sports<br />
Ph: 0403 061 412<br />
foxsports.com.au<br />
Foxtel for Business<br />
Ph: 1300 720 630<br />
austar.com.au<br />
Sky Channel<br />
Ph: 07 3228 6344<br />
Freecall: 1800 251 710<br />
skychannel.com.au<br />
The Card Network<br />
Ph: 1300 375 346<br />
thecardnetwork.com.au<br />
Damian’s Games<br />
Ph: 0412 726 688<br />
accounts@damian.com.au<br />
Grub Lab<br />
Ph: 0437 875 134<br />
grublab.io<br />
Mullins<br />
Ph: (07) 3224 0222<br />
mullinslawyers.com.au<br />
Commercial Licensing<br />
Specialists<br />
Ph: 07 5526 0112<br />
clslicensing.com.au<br />
Corrs Chambers<br />
Westgarth – Lawyers<br />
Ph: 07 3228 9778<br />
corrs.com.au<br />
Holding Redlich<br />
Ph: 07 3135 0500<br />
holdingredlich.com<br />
HopgoodGanim Lawyers<br />
Ph: 0419 762 469<br />
hopgoodganim.com.au<br />
MBA Lawyers<br />
Ph: 07 5619 7319<br />
mba-lawyers.com.au<br />
Ramsden Lawyers<br />
Ph: 07 5554 1964<br />
ramsdenlaw.com.au<br />
BDO Australia<br />
BSV<br />
CashZone<br />
Ice & Beverage<br />
Solutions<br />
13cabs<br />
Best Security<br />
Beyond Payments<br />
BOC Limited<br />
BSPN Architecture<br />
Coopers Brewery<br />
Green Finance Group<br />
GSA Insurance<br />
Brokers<br />
HLB Mann Judd<br />
Liquid Specialty<br />
Beverages<br />
<strong>QHA</strong> SILVER PARTNERS<br />
Off Market Hotels<br />
Prosperity<br />
Advisers QLD<br />
Simon George & Sons<br />
Tanda<br />
<strong>QHA</strong> BRONZE PARTNERS<br />
me&u<br />
MSL Solutions<br />
Open Projects Group<br />
Paynters<br />
Payo<br />
Platypus Print<br />
Packaging<br />
Power Jeffrey and<br />
Company<br />
Quantaco<br />
Rohrig Constructions<br />
Trans Tasman Energy<br />
Group<br />
UTOPIA Gaming<br />
Systems<br />
Your Mates Brewing<br />
Company<br />
Red Bull Australia<br />
Secure Access I.T.<br />
Shift<br />
Simtech<br />
Southtrade<br />
International<br />
SW Accountants<br />
& Advisors<br />
The Card Network<br />
Waratah Debt Capital<br />
<strong>QHA</strong> REVIEW | 65
<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />
APPROVED<br />
MANAGER’S<br />
LICENCE<br />
RESPONSIBLE MANAGEMENT<br />
OF LICENSED VENUES<br />
TRAINING<br />
“HONESTLY THE BEST TRAINING<br />
SESSION! FUN AND LIGHT-HEARTED<br />
WHILE BEING VERY INFORMATIVE AND<br />
KNOWLEDGEABLE. THANKS, <strong>QHA</strong>.”<br />
OTHER COURSES OFFERED:<br />
Online RSA/RSG Training<br />
Gaming Nominee Training<br />
Employment Relations Training<br />
Employment Relations Webinar<br />
LIQUOR<br />
BUYING GROUPS<br />
Bottlemart<br />
Ph: 1300 733 504<br />
bottlemart.com.au<br />
Independent Liquor<br />
Group<br />
Ph: 07 3713 2751<br />
ilg.com.au<br />
Liquor Legends<br />
Ph: 07 3107 7422<br />
liquorlegends.com.au<br />
LIQUOR<br />
WHOLESALE GROUPS<br />
ALM (Australian Liquor<br />
Marketers)<br />
Brisbane: 07 3489 3600<br />
Townsville: 07 4799 4022<br />
Cairns: 07 4041 6070<br />
almliquor.com.au<br />
Your Mates Brewing<br />
Company<br />
Ph: 07 5329 4733<br />
yourmatesbrewing.com<br />
4 Hearts Brewing Co.<br />
Ph: 0428 236 436<br />
4heartsbrewing.com<br />
Terella Brewing<br />
0408 920 759<br />
terellabrewing.com.au<br />
POINT OF SALE /<br />
PAYMENTS<br />
Beyond Payments<br />
Ph: 0408 730 455<br />
beyondpayments.com.au<br />
CashZone<br />
Ph: 0466 148 752<br />
cashzoneatm.com.au<br />
MSL Solutions<br />
Ph: 0448 134 625<br />
mslsolutions.com<br />
Future Business Technology<br />
Group<br />
Ph: 1300 706 155<br />
fgtgroup.com.au<br />
Lotus Commercial Pty Ltd<br />
Ph: 1300 653 536<br />
lotusfilters.com.au<br />
Luxxe Outsourced Hotel<br />
Services<br />
Ph: 03 8761 9156<br />
luxxe.com.au<br />
Tru Security Services<br />
Phone: 0452 377 662<br />
trusecurity.com.au<br />
SUPERANNUATION<br />
HOSTPLUS<br />
Ph: 1300 467 875<br />
hostplus.com.au<br />
TECHNOLOGICAL<br />
PRODUCTS & SERVICES<br />
BSV<br />
Ph: 1300 244 727<br />
bigscreenvideo.com.au<br />
me&u<br />
Ph: 02 9057 8500<br />
meandu.com.au<br />
Payo<br />
Ph: 0450 240 622<br />
payo.com.au<br />
Secure Access I.T.<br />
1300 880 565<br />
secureaccess.com.au<br />
Tanda<br />
Ph: 1300 859 117<br />
tanda.co<br />
Compassify Pty Ltd<br />
Ph: 0406 624 677<br />
compassify.com.au<br />
Cherry Hub Pty Ltd<br />
Ph: 0409 548 276<br />
www.cherryhub.com.au<br />
Qantum Network Pty Ltd<br />
Ph: 0417 125 566<br />
qantumnetwork.com.au<br />
Scantek Solutions<br />
Ph: 1300 552 106<br />
scantek.com.au<br />
TableTime Pty Ltd<br />
Ph: 0405 052 682<br />
tabletime.com.au<br />
Ticket Solutions Pty Ltd<br />
Ph: 3503 6806<br />
oztix.com.au<br />
Vix Vizion Pty Ltd<br />
0413 026 918<br />
www.vixvizion.com<br />
13001 COMMS Pty Ltd<br />
Ph: 1300 126 667<br />
13001comms.com.au<br />
TRANSPORT<br />
A.P. Eagers Limited<br />
Ph: 07 3109 6731<br />
apeagers.com.au<br />
13cabs<br />
Ph: 132 227<br />
13cabs.com.au<br />
WASTE MANAGEMENT<br />
Bottlecycler (QLD) Pty Ltd<br />
Ph: 1300 306 039<br />
bottlecycler.com<br />
Envirobank Recycling<br />
Ph: 07 3063 7677<br />
envirobank.com.au<br />
Banktech<br />
Ph: 1800 080 910<br />
banktech.com.au<br />
Chewzie Table Ordering<br />
Ph: 1300 243 994<br />
chewzie.me/<br />
Responsible Management of Licensed Venues<br />
Training is a mandatory training requirement<br />
for those applying for a liquor licence, and<br />
applicants for an Approved Manager’s Licence.<br />
Training is offered face to face at regional<br />
centres throughout Queensland.<br />
Bepoz Retail Solutions<br />
Ph: 1300 023 769<br />
bepoz.com.au<br />
Harris Data Systems<br />
Ph: 07 5535 7677<br />
harrisdata.com.au<br />
MyVenue Pty Ltd<br />
Ph: 0447 129 873<br />
myvenue.com/pubs-cafes-bars<br />
DQ VIP Systems<br />
Ph: 0448 749 008<br />
getdqd.com<br />
Future Business Technology<br />
Group<br />
Ph: 1300 706 155<br />
fgtgroup.com.au<br />
IDU Technologies Pty Ltd<br />
mitch@idu-identification.com<br />
idu-identification.com<br />
For more information please contact the<br />
<strong>QHA</strong> Training Centre<br />
Ph: 07 3221 6999 Fax: 07 3221 6649<br />
Email: training@qha.org.au<br />
Web: www.qha.org.au<br />
PRINTING / PACKAGING<br />
Platypus Print Packaging<br />
Ph 07 3352 0300<br />
www.platys.com.au<br />
SECURITY / CLEANING<br />
Best Security<br />
Ph: 07 3212 8460<br />
bestsecurity.net.au<br />
CMBM Facility Services<br />
Ph: 07 3391 1040 /<br />
0419 708 715<br />
cmbm.com.au<br />
JB Hi-Fi Commercial<br />
Division<br />
Ph: 07 3360 9925<br />
jbhifi.com.au<br />
Klackit<br />
Ph: 0404 840 858<br />
klackit.com<br />
Mr Yum<br />
Ph: 0448 504 121<br />
mryum.com.au<br />
MyVenue Pty Ltd<br />
Ph: 0407329 953<br />
myvenue.com<br />
onPlatinum ICT<br />
Ph: 0402 281 561<br />
onplatinum.com.au
Parkwood<br />
Go lf<br />
Hole<br />
Sponsorships<br />
Available<br />
Golf Club<br />
Tickets<br />
on sale<br />
soon<br />
Day<br />
T U E S<br />
D A Y<br />
6 2022<br />
SEPTEMBER<br />
enquiries kmott@qha.org.au<br />
web qha.org.au