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q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />

j u l y 2 0 2 2 e d i t i o n<br />

c e l e b r a t i n g o u r b e s t i n 2 0 2 2


Where<br />

innovation<br />

meets<br />

collaboration.<br />

Our tightly-knit team have years of industry<br />

experience, and are motivated by bringing projects to<br />

life with quality craftsmanship.Our hands-on approach<br />

has resulted in successful creations and renovations<br />

in some of Brisbane’s most iconic hospitality spaces.<br />

07 3142 5915<br />

enquiries@ashleycooper.com<br />

Unit 2/3-5 Deakin St Brendale QLD 4500<br />

ashleycooper.com ÎÚÌ


ALM’s Brad Williams with Mick Tait, Hotelier of the Year winner Mel Tait (Murrumba Downs Tavern) and Bernie Hogan.<br />

ALL THINGS IN MODERATION<br />

THERE IS NO<br />

EASY ANSWER<br />

HERE, HOWEVER<br />

THE ONLY GOOD<br />

NEWS IS THAT IT<br />

WILL NOT LAST<br />

FOREVER<br />

Whether you were brought up with a sensible parent or grandparent who refused to allow<br />

you to over-indulge or you are an advocate of the early-2000’s book “French Women<br />

Don’t Get Fat”, there is a guiding principle that I believe serves our industry well at the<br />

moment.<br />

Many members are starting to feel alarmed that our industry is coming under all sorts of<br />

pressures. Workforce availability, increasing volumes of guests and rising wage rates have<br />

joined the headlines of inflation and supply-chain shortages. Isn’t it great to not be talking<br />

about a pandemic!<br />

At the <strong>QHA</strong>, we see these headlines as actual positive signs that Australia and the<br />

hospitality and tourism industry is on the rise. It is all a matter of perspective. Many of<br />

these challenges are two sides of the same coin. We cannot fret over inflation of prices<br />

for supplying our businesses and also have increases in wages. Similarly, the industry<br />

wants to care for their staff but cannot afford to squeeze margins beyond the point where<br />

businesses fail.<br />

Conversely, we have seen that our customers are keen to travel, are willing to pay for<br />

services and experiences, so businesses then pay for staff and supplies at the higher<br />

levels. And this takes us right back to the beginning of the inflationary cycle.<br />

There is no easy answer here, however the only good news is that it will not last forever.<br />

With competition beginning to return into the North Queensland workforce as working<br />

holiday makers slowly return and a generation of Australians that have never seen rising<br />

interest rates are shocked into the new reality, there will be a slow return to more normal<br />

inflationary pressures.<br />

Before I have members storming the <strong>QHA</strong> offices saying that interest rates rises also<br />

mean the population will have less disposable income, remember the fact that some<br />

of the roughly 5% increase in the minimum wage will flow directly back through to our<br />

businesses.<br />

As I started with – it is all swings and roundabouts.<br />

BERNIE HOGAN<br />

<strong>QHA</strong> CHIEF EXECUTIVE/EDITOR<br />

<strong>QHA</strong> REVIEW | 3


q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />

j u l y 2 0 2 2 e d i t i o n<br />

o u r c o v e r :<br />

<strong>QHA</strong> Awards<br />

for Excellence<br />

2022<br />

c e l e b r a t i n g o u r b e s t i n 2 0 2 2<br />

3 EDITOR’S LETTER<br />

J U l y 2 0 2 2 e d i t i o n<br />

5 CONTRIBUTORS<br />

6 NEWS<br />

<strong>QHA</strong><br />

Level 14, 270 Adelaide Street<br />

Brisbane, Queensland 4000<br />

GPO Box 343<br />

Brisbane, Queensland 4001<br />

Phone: 07 3221 6999<br />

1800 177 594<br />

Fax: 07 3221 6649<br />

Web: www.qha.org.au<br />

Email: info@qha.org.au<br />

Office Hours<br />

8.30am – 5.00pm Monday to Friday<br />

President<br />

Mr Tom McGuire AM<br />

Senior Vice President<br />

Mr Richard Deery<br />

Vice Presidents<br />

Mr Scott Armstrong<br />

Mr Brad Fitzgibbons<br />

Mr Matthew Coorey<br />

Chief Executive and Editor<br />

Mr Bernie Hogan<br />

www.qha.org.au<br />

24 FEATURE<br />

NORTHBREAK SURF PARK<br />

30 INSIGHTS<br />

THE LANGHAM GOLD COAST<br />

42 ACCOMMODATION UPDATE<br />

47 TOP DROP<br />

48 A CRAFTY BUNCH<br />

HELIOS AND BALLISTIC BREWERIES<br />

60 WINE<br />

62 TRADE DIRECTORY<br />

64 PARTNERS & CORPORATE MEMBERS<br />

<strong>QHA</strong> REVIEW | 4<br />

<strong>QHA</strong> REVIEW is published by the Queensland<br />

Hotels Association ABN 54 878 166 941.<br />

All information is correct at time of going to press.<br />

The publishers cannot accept responsibility for<br />

errors in articles or advertisements, or unsolicited<br />

manuscripts, photographs or illustrations.<br />

The opinions and words of the authors do not<br />

necessarily represent those of the publisher. All<br />

rights reserved. Reproduction in part or whole is<br />

strictly prohibited without prior permission.<br />

EDITORIAL & ADVERTISING<br />

For all editorial and advertising queries:<br />

Simon Cross 0413 698 630<br />

qhareview@qha.org.au


DAMIAN STEELE<br />

<strong>QHA</strong> Industry<br />

Engagement<br />

Manager<br />

A hospitality industry<br />

professional with over<br />

30 years’ experience<br />

in liquor, gaming and<br />

operations. Damian<br />

has a strong focus<br />

on compliance and<br />

legislation.<br />

THERESE KELLY<br />

<strong>QHA</strong> Training Manager<br />

An experienced VET<br />

sector professional,<br />

Therese manages<br />

the <strong>QHA</strong> Training<br />

department and is<br />

responsible for the<br />

development and<br />

delivery of quality training<br />

for <strong>QHA</strong> members and<br />

other hospitality venues.<br />

PAUL ST JOHN-WOOD<br />

<strong>QHA</strong> Membership Officer<br />

Paul is the face of the<br />

Association to many <strong>QHA</strong><br />

members as he travels the<br />

length and breadth of the<br />

state visiting, advising and<br />

assisting publicans.<br />

JUDY HILL<br />

<strong>QHA</strong> Accommodation<br />

Division Manager<br />

As a professional<br />

advocate for the<br />

accommodation sector<br />

of the hotel industry,<br />

Judy advises and<br />

represents members on<br />

matters including tourism<br />

legislation, marketing<br />

strategy, risk management<br />

and airline regulation.<br />

TANA THORPE<br />

Employment Relations<br />

Advisor<br />

Tana utilises her<br />

experience at the <strong>QHA</strong><br />

and previous advisory<br />

roles to assist businesses<br />

with all aspects of<br />

employment relations.<br />

THE HON SHANNON<br />

FENTIMAN MP<br />

Attorney-General and<br />

Minister for Justice<br />

Shannon Fentiman<br />

is the Labor member<br />

for Waterford in the<br />

Queensland Legislative<br />

Assembly. She is also<br />

the Minister for Women<br />

and the Minister for the<br />

Prevention of Domestic<br />

and Family Violence.<br />

VICTORIA THOMSON<br />

Commissioner for<br />

Office of Liquor and<br />

Gaming Regulation<br />

Queensland<br />

Victoria is responsible<br />

for the regulatory policy<br />

and strategic direction<br />

of product safety,<br />

licensing, compliance<br />

and enforcement<br />

activitiestoprotect market<br />

integrity and keep<br />

Queenslanders safe.<br />

CURT SCHATZ<br />

Managing Partner,<br />

Mullins<br />

With over 30 years’<br />

experience in property,<br />

liquor and gaming law,<br />

Curt is recognised<br />

as a leader in this<br />

field. He advises pub,<br />

club, nightclub,<br />

restaurant, resort and<br />

accommodation venue<br />

owners and operators.<br />

PAUL WATSON<br />

Hostplus, Group<br />

Executive, Member<br />

Experience<br />

Paul provides key-executive<br />

strategic leadership,<br />

development, and<br />

management of Hostplus’<br />

Member Experience<br />

division, responsible<br />

for the achievement of<br />

high-quality membercentric<br />

experiences and<br />

outcomes for Hostplus’<br />

members, employers and<br />

stakeholders.<br />

NICK BAINBRIGGE<br />

State Manager (Qld)<br />

Aristocrat<br />

Nick has a proven<br />

history in wholesale<br />

liquor, electronic<br />

gaming, and hotel and<br />

restaurant operation.<br />

He now heads up the<br />

state team for one<br />

of Australia’s leading<br />

manufacturers of<br />

gaming machines.<br />

<strong>QHA</strong> REVIEW | 5


NEWS<br />

Celebrating<br />

THE BEST OF 22<br />

Murrumba Downs Tavern publican Mel Tait was<br />

named Queensland’s Hotelier of the Year for 2022 at<br />

the Queensland Hotels Association (<strong>QHA</strong>) Awards for<br />

Excellence on June 13.<br />

Mel, who has been at Murrumba Downs Tavern<br />

since it launched in 2010, was among more<br />

than 40 winners announced at the <strong>QHA</strong>’s night<br />

of nights held at the Brisbane Convention and<br />

Exhibition Centre.<br />

The event, emceed by Pat Welsh and Sofie<br />

Formica, attracted a record crowd of more<br />

than 1700 members and guests who were<br />

keen to shake off the challenges of the past<br />

two years and celebrate the good work of<br />

their colleagues.<br />

<strong>QHA</strong> REVIEW | 6


NEWS<br />

<strong>QHA</strong> AWARDS TO COME<br />

<strong>QHA</strong> Chief Executive Bernie Hogan said the 2022<br />

Awards had attracted record nominations from<br />

throughout the state with winners coming from<br />

as far afield as Charters Towers, Gladstone and<br />

Ilfracombe.<br />

Mr Hogan said the Awards were a chance to<br />

celebrate the important part hotels played within their<br />

communities, both as a place for social gathering and<br />

as a training ground for the hospitality leaders of the<br />

future.<br />

He said for members in the Accommodation category<br />

this year’s awards were especially rewarding as venues<br />

came out of two tough years of COVID restrictions and<br />

were starting to welcome travellers back from all around<br />

the world.<br />

“This night is all about celebrating the hard work, the<br />

investment, the time and the energy our members put<br />

into their businesses every day to provide the best<br />

experience possible for their customers and their staff,”<br />

Mr Hogan said.<br />

<strong>QHA</strong> REVIEW | 7


Congratulations<br />

Employee Excellence in Service – General Division –<br />

Jason Stephenson – Cooly Liquor<br />

Front of House Employee of the Year – Accommodation –<br />

Filipe Santos, Sea World Resort<br />

Front of House Employee of the Year – General –<br />

Kelly Snow, Meadowbrook Hotel<br />

Hotel Industry Rising Star Award –<br />

Kim Baker from W Brisbane<br />

Outstanding Achievement in Training – Bracken Ridge Tavern<br />

Keno Outstanding Community Service & Achievement –<br />

The Wellshot Hotel, Illfracombe<br />

Responsible Service of Alcohol – Pig N Whistle, West End<br />

Responsible Service of Gaming – The Prince Consort Hotel<br />

Hall of Fame – Best Outdoor Non-Enclosed Facility –<br />

Sandstone Point Hotel<br />

Hotel of the Year – Accommodation –<br />

JW Marriott Gold Coast Resort & Spa<br />

Hotel of the Year – Metropolitan – Eatons Hill Hotel<br />

Hotel of the Year – Regional – Central Lane Hotel, Gladstone<br />

Hotelier of the Year – Melinda Tait, Murrumba Downs Tavern<br />

Best Bistro – Metropolitan – Boardwalk Tavern, Hope Island<br />

Best Bistro – Regional – Central Lane Hotel, Gladstone<br />

Best Deluxe Accommodation – The Westin Brisbane<br />

Best Detached Bottle Shop – Full Moon Hotel Bottlemart<br />

Best Draught Beer – The Osbourne Hotel<br />

Best Entertainment Venue – Sandstone Point Hotel


Best Environmental & Energy Efficiency<br />

Practise – Howard Smith Wharves<br />

Best Family Dining – Sandstone Point Hotel<br />

Best Gaming Venue – Metropolitan –<br />

Seaview Hotel<br />

Best Gaming Venue – Regional –<br />

Shamrock Hotel<br />

Best Hotel or Pub-Style Accommodation –<br />

Porters Plainland Hotel<br />

Best Hotel Bar – Accommodation Division –<br />

Iris Rooftop at Hotel X<br />

Best Hotel Bar – General – Metropolitan –<br />

The Prince Consort Hotel<br />

Best Hotel Bar – General – Regional –<br />

The Rix Hotel<br />

Best Hotel Group Operator – Katarzyna<br />

Best Marketed Hotel – Accommodation -<br />

JW Marriott Gold Coast Resort & Spa<br />

Best Marketed Hotel – General - Cloudland<br />

Best Meeting & Events Venue – Sheraton Grand<br />

Mirage Resort, Port Douglas<br />

Best Mid-Range Accommodation –<br />

Big4 Sandstone Point Holiday Resort<br />

Best Outdoor Non-Enclosed Facility –<br />

Eatons Hill Hotel


Best Redeveloped Hotel – Accommodation<br />

Division – JW Marriott Gold Coast Resort & Spa<br />

Best Redeveloped Hotel – General Division –<br />

Central Lane Hotel, Gladstone<br />

Best Restaurant – Accommodation –<br />

Homage at Spicers Hidden Vale<br />

Best Restaurant – Metropolitan –<br />

Ciao Papi at Howard Smith Wharves<br />

Best Restaurant – Regional –<br />

Beast & Barrel at The Rix, Charters Towers<br />

Best Retail Liquor Outlet –<br />

Blacksheep Bottleshop South Brisbane<br />

Best Sporting Entertainment Venue –<br />

The Sporting Globe, Robina<br />

Best Suite or Apartment Style Hotel –<br />

Meriton Suites Surfers Paradise<br />

Best Superior Accommodation –<br />

Eatons Hill Hotel<br />

Best TAB Licensed Venue – Robina Pavilion<br />

Best Tourism Initiative – Ovolo Hotels<br />

Chef of the Year –<br />

David Finlayson, Howard Smith Wharves<br />

Employee Excellence in Service –<br />

Accommodation Division – Deborah Ellyett –<br />

McGuires Suites and Conference Centres


NEWS<br />

EXPRESS OPENING<br />

<strong>QHA</strong> REVIEW | 14<br />

Queensland’s Sunshine Coast has welcomed a new<br />

hotel venue with the opening of Australia’s first Holiday<br />

Inn and Express Suites branded property at the end of<br />

May.<br />

The building, at the corner of 42 First Avenue and<br />

Fairway Drive in Maroochydore, is the result of a joint<br />

partnership between Pro-Invest Hotels and IHG Hotels<br />

and Resorts.<br />

It combines a suite/apartment style offering amongst<br />

its regular hotel rooms, offering guests a range of<br />

options in the heart of the new CBD which is fast<br />

coming out of the ground.<br />

Each of the 181 guest rooms and suites feature unique<br />

touches such as speedy WiFi, study nooks, premium<br />

bedding and the brand’s signature ‘Express Recharge’<br />

concept which includes a pillow menu, black-out<br />

blinds and a walk-in power shower.<br />

In addition, for the first time for the Holiday Inn Express<br />

brand in Australia, each of the hotel’s 41 one-bedroom<br />

suites have been designed to offer maximum comfort<br />

and functionality and include full-services facilities<br />

including a kitchenette, small living area with sofa bed<br />

and pod coffee machines for enjoying a freshly brewed<br />

coffee from the comfort of your suite.<br />

Guests are treated to a complimentary Express Start<br />

Breakfast which includes hot and cold options, or for<br />

those in a rush, there’s the choice of the Express Start<br />

Breakfast Grab & Go option instead.<br />

Other features of the new hotel include a heated<br />

rooftop pool, a 24-hour reception, a fitness room, selfservice<br />

laundry and onsite secure parking.<br />

The venue also has flexible meeting rooms and<br />

workspaces targeted at the business traveller.<br />

Pro-Invest Hotels Chief Operating Officer Shantha de<br />

Silva said the opening was a positive sign for the local<br />

tourism industry.<br />

“We’re thrilled to be launching Australia’s very first<br />

Holiday Inn Express & Suites, a new stay experience<br />

from the brand in Australia in the heart of the Sunshine<br />

Coast,” Shantha said.<br />

“We are looking forward to seeing people check into<br />

the hotel and enjoy for the first time the suite offering<br />

which includes all the creature comforts of a selfcontained<br />

apartment.<br />

“As travel around Australia resumes, people have been<br />

flocking to Queensland and rediscovering the region, in<br />

particular the Sunshine Coast.<br />

“Having this well-known international brand in the<br />

heart of Maroochydore is going to be of great benefit<br />

to the community and we look forward to working with<br />

them and with industry, in driving further visitation to<br />

the area”.<br />

The new venture is aiming to maximise its sustainability<br />

too with a Net Zero 2030 target. It has been built with<br />

energy efficient systems thoughout and will have no<br />

single use plastics.


NEWS<br />

KENO HAS A BRAND-NEW HOME<br />

KENO HAS BECOME PART OF ONE OF THE HIGHEST-PERFORMING LOTTERY BUSINESSES IN THE WORLD,<br />

BUT IT’S BUSINESS AS USUAL FOR THE FUN, LOTTERY-STYLE GAME HOTEL CUSTOMERS KNOW AND LOVE.<br />

Keno has moved home and is now part of Australia’s<br />

largest lottery company, The Lottery Corporation<br />

– the new driving force behind Australia’s lottery<br />

games since forming on 1 June from the demerger of<br />

Tabcorp’s Lotteries and Keno businesses.<br />

“Keno and our hotel partners who offer the game to<br />

their customers are an integral part of The Lottery<br />

Corporation and its future success,” Managing Director<br />

and CEO Sue van der Merwe says of the new ASXlisted<br />

company (ASX:TLC).<br />

While some things may have changed behind the<br />

scenes, it’s business as usual for Keno. Hotels and<br />

their customers won’t notice any major differences to<br />

the game they know and love.<br />

“I look forward to our team delivering a range of<br />

exciting new Keno features and promotions to<br />

enhance the customer experience in hotels,” explains<br />

Ms van de Merwe.<br />

“In partnership with our loyal and strong hotel partner<br />

network, players can look forward to more winning<br />

moments as The Lottery Corporation continues Keno’s<br />

evolution by driving innovation, deepening customer<br />

and venue engagement, and enhancing the customer<br />

experience.”<br />

Business as usual<br />

As a venue partner, your Agency Agreement remains<br />

current and there are no alterations to the commercial<br />

terms and conditions. There are no changes to<br />

the game, the Keno brand, the customer portal,<br />

keno.com.au, or Keno’s venue information hub,<br />

kenoconnect.com.au.<br />

From a day-to-day perspective, the operation of<br />

venue terminals remains unchanged and Keno Display<br />

Screens will continue to provide live draw results to<br />

surprise and delight players, while the Keno Service<br />

Support Centre on 1300 365 135 will still be on call for<br />

any Keno queries.<br />

When it comes to the Keno team, the same friendly<br />

faces will still be around. Your existing Keno Sales<br />

Executive and field team will continue to focus on<br />

supporting your success.<br />

A bright future<br />

Keno will continue to flourish with the support of<br />

a skilled and dedicated team, benefiting from a<br />

combined strength that harnesses a wealth of<br />

experience across lottery games, retail, marketing, and<br />

technology.<br />

Planning is underway to create a range of innovative<br />

new Keno features and promotions to enhance the<br />

customer experience, and we’ll be keeping your hotel<br />

updated via the usual communications channels and<br />

your Keno Sales Executive.<br />

Much more than great games<br />

For more than a century, Australia’s official lotteries<br />

have been supporting Australian communities through<br />

lottery taxes, donations, and partnerships.<br />

Keno plays a role in making a better future by<br />

delivering winning moments every day to its people,<br />

customers, partners, and the community. In 2021,<br />

Keno players across the eastern states of mainland<br />

Australia celebrated more than 36 million wins<br />

collectively worth more than $590 million.<br />

Keno looks forward to growing the game with your<br />

hotel and making 2022 a successful year for your<br />

business. Visit Keno Connect to access all your news,<br />

marketing, regulatory and compliance material, and<br />

venue profile reporting.<br />

<strong>QHA</strong> REVIEW | 15


NEWS<br />

A TOUCH OF TECH<br />

<strong>QHA</strong> REVIEW | 16<br />

Taking the tool that is technology and making it work<br />

for the betterment of their customer experience is at<br />

the heart of the Accor group’s approach to innovation.<br />

The international hotel chain has stepped into the<br />

digital world and worked with developers to create<br />

systems that streamline the company’s food service<br />

offer and use artificial intelligence to track food waste –<br />

right down to the last left over.<br />

The restaurant platform Kitch-In, co-created by Accor,<br />

restaurateur Evegny Kuzinis and chef Izu Ani, aims<br />

to bring fine dining quality meals to the room service<br />

menu of hotels and local homes nearby.<br />

Pioneered first in Dubai, at Accor’s Grand Plaza<br />

Movenpick Media City, the Food Hall by Kitch-In online<br />

platform offers prospective diners the choice of four<br />

digital food brands: Jimoto (Japanese street food),<br />

Korean Soul Sister, Gigi (Italian) and Ap’ola (Greek).<br />

By using Accor’s existing kitchens, the dishes are<br />

rendered affordable and the quality high.<br />

Accor Chief Commercial Officer Yigit Segzin said the<br />

platform would help to expand Accor’s reach.<br />

“Through Kitch-In, we have the ability to enhance and<br />

improve in-room dining, giving our guests the exclusive<br />

opportunity to enjoy exquisite, restaurant-quality<br />

cuisine without needing to leave their room and further<br />

developing our approach to augmented hospitality,” Mr<br />

Segzin said.<br />

“Our digital approach means the we can quickly and<br />

efficiently upgrade culinary options for our destinations<br />

and extend the experience of our hospitality outside of<br />

the premises of our hotels.”<br />

Another expansion of the food offering is found<br />

in the launch of Accor’s online restaurant finder:<br />

restaurantsandbars.accor.com/en/france that curates<br />

a selection of Accor restaurants for users, making<br />

them both searchable and bookable without leaving<br />

the website.<br />

At Novotel Amsterdam Schipol Airport in the<br />

Netherlands, a new technology, Orbisk, uses AI to<br />

scan leftovers to obtain clear data on the amount and<br />

type of food being discarded which is then used to<br />

make menu adjustments to reduce waste.<br />

Another technology in a similar vein is Winnow Vision<br />

that Accor is implementing in 50 of its kitchens around<br />

the world to capture waste data for every type of<br />

kitchen, including plate waste.<br />

For the restaurant partners of Accor, they have<br />

developed a business service ResDiary that allows<br />

venues to optimise their booking capacity via online<br />

bookings, take deposits and store customer card<br />

details to charge to if they are a no show.


FEATURES INCLUDE:<br />

Two pages to a day | Forward & current year planners | More<br />

writing space for error free bookings | Sturdy, long wearing<br />

materials and binding | Designed to improve bookings<br />

and record vital information | Large day & date headings<br />

Running calendar at the top of each page | Public & School<br />

Holiday dates for Australia and New Zealand | Client and staff<br />

information sections | Clean and uncluttered layout | Made in<br />

Australia | A4 size.<br />

2023 DIARY<br />

AVAILABLE<br />

NOW<br />

ORDER YOURS ONLINE AT<br />

<strong>QHA</strong>.ORG.AU


NEWS<br />

QUEENSLANDERS BRING HOME THE BEER GONGS<br />

Sunshine Coast based craft brewer Moffat Beach<br />

Brewing Co was named Champion Small Australian<br />

Brewery at the Melbourne Royal Australian<br />

International Beer Awards held in May.<br />

The brewery also picked up the award for Best<br />

International-Style Pale Ale for its Shadow of the Moon<br />

Eclipse Strong Pale Ale and Best Traditional India Pale<br />

Ale for its Trilogy Best Coast IPA.<br />

Another Queenslander, Revel Brewing Company,<br />

picked up Best International Lager for its Revel NZ<br />

Pilsner.<br />

Melbourne Royal CEO Brad Jenkins said the awards<br />

recognised the best brewers across the world with<br />

up to 35 trophies presented to champions of each<br />

category, including the overall Champion Australian<br />

Beer and Champion International Beer.<br />

This year, those titles went to Western Australian<br />

brewer Beerland Brewing for their Beerland Blueberry<br />

Clouds Draught for the Australian title, and Belching<br />

Beaver Brewery in California for the International Beer.<br />

“These awards are the largest annual beer competition<br />

in the world assessing both draught and packaged<br />

beer,” Mr Jenkins said.<br />

“This year the awards attracted a record-breaking<br />

2630 entries from 20 countries.<br />

“Thank you to all the 355 breweries who entered the<br />

awards this year, with a special mention to the 245<br />

Australian breweries.”<br />

The head judges of this year’s competition, Tina<br />

Panoutsos, Warren Pawsey and Justin Fox explained<br />

that to win an AIBA trophy a beer must first receive a<br />

gold medal to progress to the trophy panel.<br />

“All gold medals of a specific class are re-poured<br />

and assessed side-by-side to determine the trophy<br />

recipient. These are the best of the best and this year’s<br />

Beerland Brewing team<br />

celebrate their win.<br />

winners deserve all our accolades”.<br />

Other champion trophies announced included:<br />

Champion Large Australian Brewery:<br />

Hawkers Beer, Victoria<br />

Champion Large International Brewery:<br />

Bayerisiche Staatsbrauerei Weihenstephan, Bavaria,<br />

Germany<br />

Champion Medium Australian Brewery:<br />

Stomping Ground Brewing Co, Victoria<br />

Champion Medium International Brewery:<br />

Deep Creek Brewing Company, Auckland<br />

Champion Small International Brewery:<br />

Artmonster Brewery, Gyeonggi-Do, Korea<br />

Champion Victorian Brewery:<br />

Hawkers Beer, Victoria<br />

Gary Sheppard Memorial Trophy for Best New<br />

Exhibitor:<br />

The Bold Mariner Brewing Co, Virginia, United States<br />

Australian Gypsy Brewer Award:<br />

Dollar Bill Brewing, Victoria<br />

<strong>QHA</strong> REVIEW | 18<br />

The major trophies, presented for different styles<br />

of beers, went to:<br />

Best Australian-Style Lager:<br />

King Road Lager, King Road Brewing, Western<br />

Australia


NEWS<br />

Best Australian-Style Pale Ale:<br />

XPA, Cheeky Monkey Brewery, Western Australia<br />

Best European-Style Lager:<br />

Hugin, 3 Ravens Brewery, Victoria<br />

Best Modern Pale Ale:<br />

The Hop Peddler Hazy Pale Ale, Co-Conspirators<br />

Brewing, Victoria<br />

Best international Lager:<br />

Revel NZ Pils, Revel Brewing Company, Queensland<br />

Best International-Style Pale Ale:<br />

Shadow of the Moon Eclipse Strong Pale Ale, Moffat<br />

Beach Brewing Co, Queensland<br />

Best Pilsner:<br />

Peroni, Asahi Beverages, Victoria<br />

Best British or European-Style Ale:<br />

Raspberry Smash, Stomping Ground Brewing Co,<br />

Victoria<br />

Best Amber / Dark Lager:<br />

Mabon Doppelbock, King River Brewing, Victoria<br />

Best Traditional India Pale Ale:<br />

Trilogy Best Coast IPA, Moffat Beach Brewing Co,<br />

Queensland<br />

Best Modern India Pale Ale:<br />

Get the gist, Hop Nation, Victoria<br />

Best Belgian / French Ale:<br />

Nectarined, Molly Rose Brewing, Victoria<br />

Best Amber / Dark Ale:<br />

Journey Home Black IPA, Ocean Reach Brewing,<br />

Victoria<br />

Best Fruit Beer:<br />

Beerland Blueberry Clouds, Beerland Brewing, WA<br />

Best Porter or Stout:<br />

Bunker Porter, Stomping Ground Brewing Co, Victoria<br />

It was all cheers for Revel Brewing.<br />

Champion Small Australian Brewery, Moffat<br />

Beach Brewing Co.<br />

Best Wood- and Barrel-Aged Beer:<br />

Wayward Ripasso Bianco, Wayward Brewing Co, New<br />

South Wales<br />

Best Reduced / Low Alcohol Beer:<br />

East Point, Stone & Wood, New South Wales<br />

Best Specialty Beer:<br />

Viscosiraptor, Big Shed Brewing, South Australia<br />

Best Non-Alcohol Beer:<br />

All Day Non-Alcoholic IPA, Bach Brewing, Auckland,<br />

New Zealand<br />

Best Specialty Flavoured Beer:<br />

Viva La Beaver, Belching Beaver Brewery, California,<br />

United States<br />

Best Wheat Beer:<br />

Lowen White Beer, China Resources Snow Breweries,<br />

Beijing, China<br />

Best Design – Label / Surface Graphic:<br />

Hallertau – The Keeper, Hallertau Brewery, New<br />

Zealand<br />

Consistency of Excellence Medal (for three Gold<br />

Medals at three consecutive shows for the same beer):<br />

India Pale Ale, Beer Farm, Western Australia<br />

Other Queensland brewers to have success included<br />

Felons Brewing Co which picked up a Bronze medal<br />

for its Crisp Lager and another Bronze for its Vienna<br />

Lager.<br />

Heads of Noosa picked up Gold in the Best<br />

International Lager category for its Japanese Lager,<br />

and Precinct Brewing achieved a Bronze in the same<br />

category for its Precinct Lager.<br />

Black Hops Brewery’s Lay Day picked up Gold<br />

in the low-carbohydrate beer category, and<br />

Burleigh Brewing’s Burleigh Bighead achieved<br />

Bronze alongside Carlton and United Breweries<br />

for its Great Northern.<br />

Ipswich-based 4 Hearts Brewing’s Sunshine<br />

Lager achieved a Bronze in the New World<br />

Lager category, as did Green Beacons’ Full<br />

Nelson – Single Hop Lager.<br />

Full winners lists and more information are<br />

available online at www.melbourneroyal.com.au.<br />

<strong>QHA</strong> REVIEW | 19


NEWS<br />

BIG WIN FOR RED WINE<br />

<strong>QHA</strong> REVIEW | 20<br />

A bottle of red wine retailing for $35 online from the<br />

website of its maker, Sutton Grange Winery, took<br />

out three top awards at the National Wine Show of<br />

Australia on May 20.<br />

The 2019 Fairbank Syrah was named the 2021<br />

National Wine Show of Australia Champion Wine of<br />

Show, as well as picking up the James Halliday Red<br />

Wine of Show Award and the Best Shiraz Award.<br />

The National Wine Show of Australia was hosted at<br />

the National Press Club in Canberra and is a pinnacle<br />

event for wine judging in the country.<br />

The Fairbank Syrah is described by the winery as<br />

being: “Bright ruby red with purple hues. Aromas of<br />

wild red fruits and boysenberries, with lifted notes<br />

of aniseed, lavender and violets and subtle, warm,<br />

nutmeg and cinnamon spices”.<br />

National Wine Show Chair of Judges David Bicknell<br />

described the wine as one that couldn’t be mistaken<br />

as coming from anywhere else but Australia.<br />

“It tastes like the country – like it’s grown and made in<br />

Australia,” Mr Bicknell said.<br />

“It has depth of flavour, real aromatic qualities,<br />

complexity, length and it’s beautifully balanced as well<br />

– all the attributes we look for in fine wine. It takes a<br />

skilful hand to do that, and also a good vineyard.”<br />

On the other side of the wine coin, the trophy for<br />

The Len Evans Memorial White Wine of Show<br />

was awarded to Cherubino’s 2020 Margaret River<br />

Chardonnay, described by Mr Bicknell as “the zeitgeist<br />

of modern Australian chardonnay”.<br />

“The chardonnay and Riesling classes were fiercely<br />

competitive, and there was palpable excitement<br />

among the judges about the quality of the wines being<br />

assessed,” Mr Bicknell said.<br />

Chris Smales (left) of Sutton Grange, with<br />

Steve Donohue.<br />

Among the surprises in this year’s awards was<br />

Mudgee’s Robert Stein Winery 2021 Reserve Riesling<br />

winning the Best Riesling trophy.<br />

“The Riesling category has traditionally been<br />

dominated by the Clare and Eden Valleys,” he said.<br />

“When we got to the top half-dozen Rieslings there<br />

were six different regions at the table – some really<br />

beautiful wines – but the Robert Stein won the trophy.<br />

“Most people don’t see Mudgee as an area that’s great<br />

at Riesling, so I think this win is awesome.”<br />

The Red Varietal Trophy was won by South Australia’s<br />

The Lane Vineyard’s 2021 Provenance Cabernet<br />

Franc.<br />

Mr Bicknell said Australian winemakers are becoming<br />

increasingly sophisticated at producing wines from<br />

hardier, European-style varieties, suited to the<br />

changing Australian climate.<br />

“In the past, there haven’t been enough varietals to<br />

have their own class, but we’ve seen some really good<br />

wines this year – a whole raft of different varieties.<br />

“There was The Lane’s beautiful Cabernet Franc,<br />

Sangiovese, Tempranillo, and a very good Nebbiolo<br />

among them. Five golds ended up coming out of the<br />

red varietals class.”<br />

Despite the significant challenges facing Australian<br />

winemakers in the past few years, Mr Bicknell said<br />

the National Wine Show results were proof of the<br />

industry’s resilience.


NEWS<br />

Matt Buckham of Cherubino (right), with<br />

Endeavour Group CEO Steve Donohue<br />

“The list of winners includes winemakers from all<br />

corners of the country, who have done well with all<br />

sorts of varieties,” he said.<br />

“Australian wine is in a good place and, despite what<br />

the industry has faced, you could argue it’s getting<br />

better. We’re adapting, and we’re doing it in clever<br />

ways.”<br />

Full list of National Wine Show winners:<br />

Wine of Show: Prime Minister’s Trophy for Champion<br />

Wine of Show Sutton Grange Winery, 2019 Fairbank<br />

Syrah<br />

James Halliday Red Wine of Show: Sutton Grange<br />

Winery, 2019 Fairbank Syrah<br />

Len Evans Memorial White Wine of Show:<br />

Cherubino, 2020 Margaret River Chardonnay<br />

Pinot Gris/Grigio Trophy: Longview, 2021 Queenie<br />

Pinot Grigio<br />

Riesling Trophy: Robert Stein Winery, 2021 Reserve<br />

Riesling<br />

Semillon Trophy: Briar Ridge, 2013 Stockhausen<br />

Signature Semillon<br />

Sauvignon Blanc Trophy: Sidewood, 2020 Mappinga<br />

Fume Blanc<br />

Chardonnay Trophy: Cherubino, 2020 Margaret River<br />

Chardonnay<br />

White Varietal Trophy: Hahndorf Hill, 2021 White<br />

Mischief Gruner Veltliner<br />

Blended White Trophy: Hanging Rock, 2021 The Jim<br />

Jim Three Pinot Gris Gewurztraminer Riesling<br />

Pinot Noir Trophy: Lowestoft Estate Tasmania, 2020<br />

La Maison Pinot Noir<br />

Grenache Trophy: Krondorf, 2020 Founder’s View<br />

Barossa Grenache<br />

Shiraz Trophy: Sutton Grange Winery, 2019 Fairbank<br />

Syrah<br />

Cabernet Sauvignon Trophy: Xanadu, 2019 Reserve<br />

Cabernet Sauvignon<br />

Red Varietal Trophy: The Lane Vineyard, 2021<br />

Provenance Cabernet Franc<br />

Grenache Blends Trophy: St Hugo, 2020 Barossa<br />

Grenache Shiraz Mataro<br />

Shiraz Blends Trophy: Deep Woods Estate, 2020<br />

Shiraz et al<br />

Cabernet Blends Trophy: Bleasdale Vineyards, 2019<br />

Frank Potts Cabernet Sauvignon Malbec Merlot Petit<br />

Verdot<br />

Alternate Red Blends Trophy: De Bortoli Wines,<br />

2020 Villages Tempranillo Touriga<br />

Sparkling Wine Trophy: B Seppelt & Sons Limited,<br />

2015 Seppelt Salinger Vintage Cuvee<br />

Sweet White Trophy: De Bortoli Wines, 2018 Deen<br />

Vat 5 Botrytis Semillon<br />

Rose Trophy: Xanadu, 2021 DJL Shiraz Graciano<br />

Rose<br />

Fortified Trophy: Morris Wines, NV Old Premium<br />

Topaque<br />

See www.nationalwineshow.com.au<br />

<strong>QHA</strong> REVIEW | 21


Nick Bainbrigge GAMING<br />

CAN YOU FEEL<br />

THE HEAT<br />

Congratulations to all the Hotels and people<br />

nominated for the Awards for Excellence – we hope<br />

you all have an enjoyable night!<br />

As part of our own drive to bring joy to life through the<br />

power of play, we are excited to release one of our<br />

most innovative game titles – Scorchin’ Fortune.<br />

Scorchin’ Fortune is our first multi-game that includes<br />

three different Hold & Spin (H&S) experiences. This<br />

fiery SAP game heats up the H&S segment as it mixes<br />

innovation with the player favourite mechanic.<br />

Scorchin’ Fortune has launched with 3 titles; Gold<br />

of the Nile, Tiki Blast and Sky Temple - each include<br />

their own unique free games feature and a mechanic<br />

offering three shots at a better H&S experience!<br />

This stunning new multi-game offers endless<br />

entertainment on our player favourite MarsX cabinet.<br />

For more information on this hot new game or to see<br />

a demo, please reach out to your Aristocrat Business<br />

Partner or visit our website www.aristocrat.com/anz<br />

- CALENDAR JULY 2022 -<br />

Responsible management of licensed venues (RMLV)<br />

Virtual Classroom (online) 05 <strong>July</strong> Virtual Classroom (online) 12 <strong>July</strong><br />

Brisbane 14 <strong>July</strong> Townsville 19 <strong>July</strong><br />

Virtual Classroom (online) 19 <strong>July</strong> Cairns 21 <strong>July</strong><br />

Virtual Classroom (online) 21 <strong>July</strong> Sunshine Coast 26 <strong>July</strong><br />

Virtual Classroom (online) 26 <strong>July</strong> Virtual Classroom (online) 28 <strong>July</strong><br />

Member Price $395.00 / Non-Members $495.00<br />

Virtual Classroom (online)<br />

Virtual Classroom (online)<br />

CLO Video Connect<br />

18 <strong>July</strong><br />

Member $70 / Non Member - $90<br />

GNT Video Connect<br />

06 <strong>July</strong><br />

<strong>QHA</strong> Member /<br />

Non-member price: $495.00<br />

*Note: Classroom-based training resumes.<br />

**RMLV/GNT Virtual Classroom (Online) courses will be added as required<br />

BOOK TRAINING NOW<br />

Visit www.qha.org.au for any of the training courses mentioned here<br />

or Email: training@qha.org.au


FEATURE<br />

<strong>QHA</strong> REVIEW | 24<br />

SURF’S UP<br />

PORT DOUGLAS MAY SOON HAVE A<br />

WAVE POOL OF ITS OWN<br />

If the development stars align in the right way visitors<br />

landing in Port Douglas in 2024 have a pretty good<br />

chance of catching surfable waves just 10km south of<br />

the village at NorthBreak Port Douglas.<br />

Douglas Shire Council approved a $320 million, 164-<br />

room 4.5-star hotel and resort including a wave pool,<br />

for a 40.22 hectare site on the Captain Cook Highway<br />

at the end of March.<br />

Douglas Shire Mayor Michael Kerr said the resort<br />

would be a catalyst for a new era of tourism for Port<br />

Douglas and The Daintree Rainforest.<br />

“This transformative project will significantly lift summer<br />

tourism by creating a world-class surfing experience


FEATURE<br />

and year-round swimming option down the road from<br />

Port Douglas,” Mr Kerr said.<br />

“With no recognised surf breaks in the tropics, Council<br />

believes this once-in-a-generation development will<br />

attract a wave of new visitors and keep our beautiful<br />

pocket of the world at the forefront of travellers’ minds.<br />

“The wave park fits in nicely with our sports tourism<br />

focus and is perfectly positioned in the Mowbray Valley<br />

to complement the Wangetti Trail development.”<br />

The project, championed by local businessman David<br />

Imgraben has been designed by Gary Hunt of Hunt<br />

Design, who also designed the Cairns Esplanade<br />

Dining Precinct and Crystalbrook Flynn.<br />

It is being promoted as a new adventure travel option<br />

for the region that is expected to inject more than<br />

$117.5 million worth of wages into the local economy<br />

during construction.<br />

The economic modelling for the resort suggests it will<br />

create 740 full time jobs once operational and attract<br />

128,680 visitor nights generating $79.2m in direct<br />

expenditures each year.<br />

Extensive use of solar panels, rainwater harvesting<br />

and eco-friendly landscaping is included in the<br />

planning documents for the project which stretch to<br />

more than 300 pages.<br />

<strong>QHA</strong> REVIEW | 25


FEATURE<br />

<strong>QHA</strong> REVIEW | 26<br />

David Imgraben said work had begun on the planning<br />

of the resort in 2018, with plans first presented to<br />

council in mid-2021.<br />

The masterplan features four precincts including: a<br />

tourist park with 35 self-contained surfer’s cabins; a<br />

4.5 star hotel; 90 self-contained detached homes; and<br />

commercial space including alfresco dining and retail.<br />

Mr Imgraben has partnered with WhiteWater West for<br />

their Endless Surf wave pool technology which is able<br />

to deliver a 300m wide wave with heights up to 2.1m<br />

at an average of 15-20 rides an hour.<br />

He said he grew up surfing on the Gold Coast, and<br />

even though he’d been in Far North Queensland for<br />

decades now, that desire to catch waves had never<br />

left him.<br />

Mr Imgraben said it was through conversations with<br />

fellow surfers at the surf shops he owns and operates<br />

in Port Douglas that the idea for a wave park started to<br />

form, somewhere for surfers to go with waves and no<br />

“larger lizards” and stingers.<br />

As at June 1, the NorthBreak project was still working<br />

its way through the final planning and approval<br />

processes with Council.<br />

Visualisation by Hunt Design<br />

Mr Imgraben said ideally, he’d like to be breaking<br />

ground on site in the third quarter of 2022 with the aim<br />

of bringing a fresh new tourist attraction to the Port<br />

Douglas region as soon as possible.<br />

“I think it’s just so positive for the region as a whole,”<br />

he said.<br />

To check out the plans, see www.northbreak.com.au


LEGAL MATTERS with Curt Schatz<br />

COMPANY DIRECTORS:<br />

LIABILITY AND PERSONAL RISK<br />

<strong>QHA</strong> REVIEW | 28<br />

While the directors of a company are afforded<br />

protections due to a company being a separate<br />

legal entity (often referred to as the corporate veil),<br />

a company director can become personally liable in<br />

circumstances where the core duties of the director<br />

are breached. The scope of liability for directors is<br />

now greater than ever due to the difficulty in predicting<br />

how COVID-19 will impact the future earnings and<br />

operations of the company’s business. This article will<br />

focus on the core duties of directors, primary examples<br />

of director liability and steps to limit liability.<br />

Core Duties of Directors<br />

Under the Corporations Act 2001 (Cth), directors have<br />

a primary obligation to:<br />

1. Act with reasonable care, skill, and diligence;<br />

2. Act in good faith and for a proper purpose;<br />

3. Prevent the company from trading while insolvent;<br />

4. Prevent an improper use of position and avoid<br />

misuse of information; and<br />

5. Prevent conflicts of interest.<br />

Examples of Personal Liability<br />

Insolvent Trading<br />

Directors have a positive obligation to ensure the<br />

company does not operate while insolvent. If there<br />

are reasonable grounds to suspect insolvency and<br />

a director continues to trade, this will be a breach<br />

resulting in potential criminal and civil sanctions. As<br />

such, it is important for directors to assess:<br />

1. Cash flow – does the company have the current<br />

and anticipated cash to pay debts when they are<br />

due. With the government no longer providing<br />

COVID-19 support, it is necessary to consider how<br />

cash flow will affect profitable trade moving forward.<br />

2. Company assets – will the company have sufficient<br />

assets to sell (liquidate) to repay debts when they<br />

are due. An assessment of the whole company is<br />

important to consider if the directors are continuing<br />

to trade in the best interests of the company.<br />

In addition, directors are often required to personally<br />

guarantee company loans. If the company fails to<br />

repay the debt, a financier will have access to the<br />

assets in the director’s personal name.<br />

Phoenix Activity<br />

Illegal phoenix activity involves a director winding up<br />

a company to avoid paying debts and transferring<br />

company assets to another entity to continue<br />

operating. If this occurs, the director can be personally<br />

liable and may be disqualified from managing<br />

companies in the future.<br />

Limiting Personal Liability<br />

In recent times, ASIC has pursued directors when a<br />

company has significantly contravened its regulatory<br />

obligations. The principle argument by ASIC is that<br />

in permitting the company to commit the breach,<br />

directors have contravened their core duties by<br />

failing to act with reasonable care, skill and diligence,<br />

for a proper purpose and in the best interest of the<br />

company. This has been affirmed by the recent Federal<br />

Court decisions of ASIC v Cassimatis (No. 8) [2020]<br />

FCAFC 52 and ASIC v Vocation Limited (in liq) [2019]<br />

FCA 807, creating a precedent for greater personal<br />

liability for directors.<br />

It is therefore important that directors are proactive in<br />

limiting their personal liability. Some suitable forms of<br />

risk management include:<br />

1. Moving personal assets to a family or discretionary<br />

trust – however, there are certain claw back<br />

limitations.<br />

2. Obtaining directors and officers insurance –<br />

however, this does not provide protection against<br />

illegal activities.<br />

3. Creating a deed of indemnity between the company<br />

and directors limiting scope of director liability –<br />

however, this does not provide protection against<br />

breaching core duties and illegal activities.<br />

While there are various measures that can be taken by<br />

directors to limit liability, it is important that directors<br />

are financially diligent and act in a manner that is<br />

always in the best interest of the company to avoid<br />

detrimental situations.<br />

This article is intended for educational purposes only<br />

and is not to be relied upon as legal advice. If you<br />

have any queries or concerns about your liability as a<br />

company director and you want to limit your liability,<br />

please contact me, Curt Schatz, on 07 3224 0230.


Paul Watson SUPERANNUATION<br />

HELPING BUSINESSES PREPARE<br />

FOR THE NEW FINANCIAL YEAR<br />

From 1 <strong>July</strong> 2022, a number of new super rules<br />

will be put in place. Some may impact your super<br />

administration process.<br />

At Hostplus, we understand that super is not your<br />

main focus. So we’ve summarised the major changes<br />

and their impacts, to help you continue meeting your<br />

super obligations.<br />

Removal of the $450 threshold<br />

The $450 minimum income threshold is being removed<br />

from 1 <strong>July</strong> 2022. This means that all employees aged<br />

18 and over will need to be paid Super Guarantee<br />

(SG) contributions from 1 <strong>July</strong> 2022, regardless of how<br />

many hours worked.<br />

This change includes those employed under the<br />

Hospitality Industry (General) Award (HIGA), for whom<br />

a $350 threshold currently applies.<br />

The rules for those aged under age 18 are unchanged.<br />

These staff will still only need to be paid SG<br />

contributions if they work more than 30 hours per<br />

week.<br />

Increase to the SG rate<br />

The SG rate will increase from 10% to 10.5% from 1<br />

<strong>July</strong> 2022. It’s then legislated to increase by 0.5% each<br />

year until it reaches 12% on 1 <strong>July</strong> 2025.<br />

More flexibility for those approaching retirement<br />

There’s some good news for any staff that are starting<br />

to approach retirement.<br />

From 1 <strong>July</strong>, the work test will be abolished. This<br />

change allows those aged 67-74 to make voluntary<br />

super contributions without needing to work a<br />

minimum number of hours during the financial year.<br />

Downsizer contributions rules will also be expanded.<br />

This change allows anyone over 60 to contribute up to<br />

$300,000 (or $600,000 for couples) from the sale of<br />

their home into their super. This contribution doesn’t<br />

count towards contribution caps.<br />

Previously, this scheme was only available to those<br />

over age 65.<br />

More information<br />

If you’d like to find out how we can help you manage<br />

your changing super obligations, please get in touch<br />

using our Live Chat at<br />

hostplus.com.au/help/contact-us<br />

Past performance is not an indication of future performance. This information is general advice only and does not take into account<br />

your personal objectives, financial situation or needs. You should consider if this information is appropriate for you in light of your<br />

circumstances before acting on it. Please read the relevant Hostplus Product Disclosure Statement (PDS), available at hostplus.com.<br />

au before making a decision about Hostplus. For a description of the target market, please read the Target Market Determination<br />

(TMD), available at hostplus.com.au. Past performance is not a reliable indicator of future performance.<br />

Hostplus has engaged Industry Fund Services Limited (IFS) ABN 54 007 016 195, AFSL 232514 to facilitate the provision of<br />

personal financial advice to members of Hostplus. Advice is provided by financial planners who are Authorised Representatives of<br />

IFS. Fees may apply for Comprehensive Financial Advice, further information about the cost of comprehensive advice is set out in<br />

the relevant IFS Financial Services Guide, a copy of which is available from your financial planner. Hostplus has engaged Link Advice<br />

Pty Ltd ABN 36 105 811 836, ASFL 258145 to facilitate the provision of limited personal financial advice to members of Hostplus via<br />

the web-based product Super Adviser.<br />

Issued by Host-Plus Pty Limited ABN 79 008 634 704, AFSL 244392 as trustee for the Hostplus Superannuation Fund (the Fund)<br />

ABN 68 657 495 890, MySuper No 68 657 495 890 198.<br />

<strong>QHA</strong> REVIEW | 29


<strong>QHA</strong> REVIEW | 30<br />

INSIGHTS


BEACHFRONT LUXE<br />

THE GOLD COAST BEACHFRONT WELCOMES A NEW PIECE<br />

OF PARADISE, WITH OCEAN AND HINTERLAND VIEWS,<br />

OVERSIZED BATHS, AND PURE LUXURY AND RELAXATION<br />

<strong>QHA</strong> REVIEW | 31


INSIGHTS<br />

<strong>QHA</strong> REVIEW | 32<br />

Expensive, high quality, luxurious, lavish, opulent –<br />

Luxe.<br />

In the quest to find a word to describe the ultimate in<br />

hotel experiences the word Luxe has become part of<br />

the world’s vernacular.<br />

The definition changes slightly depending on which<br />

dictionary you look at or which google search link you<br />

click on, but the essence is the same – a luxurious,<br />

unique and expensive experience or product that<br />

would befit a movie star or business mogul.<br />

For lovers of Luxe and the Gold Coast there’s good<br />

news with the official opening of The Langham Gold<br />

Coast on June 23 where they have rooms available at<br />

a discounted rate of $699 per night to entice five star<br />

guests to enjoy what the new resort has to offer.<br />

The hotel offers 169 luxury suites across 18 floors<br />

of Tower 2 in the $1 billion, three-tower Jewel<br />

development. The Langham team also manage the<br />

Jewel Residences – a mix of 170 one, two, three and<br />

four bedroom apartments housed across levels 21 to<br />

49 in Tower 2.<br />

The Langham Gold Coast is the brand’s first venture<br />

on to an absolute oceanfront site where the focus is<br />

more on a lifestyle experience than on the executive<br />

requirements that are front and centre at Langham’s<br />

other city hotels.<br />

General Manager John O’Shea, who has more than<br />

40 years’ experience working in hotels all around the<br />

world, said the beauty of being involved in the opening<br />

of a new hotel was that “they only get better”.<br />

“The thing about this one is that it’s very beautiful and<br />

new and stunning,” Mr O’Shea said.<br />

He said for guests at the hotel there was no doubt the<br />

first thing they would notice when they walked into<br />

their rooms was the view.<br />

“Whether it is a hinterland view or absolute beach<br />

front view or a bit of both – you really want to open the<br />

curtains and take a photo of yourself and send it to a<br />

friend.”<br />

As far the hotel rooms go, a look at the 92 sqm<br />

Executive Ocean Suite ($1600 a night) provides some<br />

insight into the luxury on offer.<br />

Stunning views from the balcony are a given.<br />

Then there’s the 55-inch Samsung television with<br />

Streamvision casting capabilities, the Nespresso<br />

Vertuo Nex t coffee pod machine, the complimentary<br />

thongs (flip flops), beach bag, high speed wi-fi,<br />

separate lounge, Bluetooth speaker and smart room<br />

lighting on top.<br />

Not to mention the in-room cocktail menu, where<br />

guests are able to access a list of 12-15 cocktails<br />

and make themselves a drink, with the glasses and<br />

shaker supplied, allowing them to party without leaving<br />

the room.<br />

Every suite has an over-sized bath installed and the<br />

Chuan Spa team have created a range of four luxury<br />

treatments where guests are able to order in and have<br />

the bath set up with bath oils, candles, rose petals and<br />

the like.<br />

On the Jewel Residence front, the absolute pinnacle<br />

is a four bedroom, 256sqm ocean penthouse<br />

offering 180 degree views of both the hinterland and<br />

the ocean, with a dining area big enough for eight<br />

guests and a kitchen outfitted with top-of-the-line<br />

Gaggenenau appliances. Each bedroom also has its<br />

own ensuite. The Jewel residences will be opened later<br />

this year. At the time of writing there were no prices<br />

listed for renting the penthouse.<br />

The Langham Gold Coast development also includes<br />

resort-style swimming pools, luxury retail tenancies,<br />

private bars, casual and fine dining restaurants, with<br />

four beach entrances direct to the sand.<br />

On the dining front The Langham Gold Coast’s Akoya<br />

restaurant will present some of Australia’s finest meat,<br />

fish and poultry as well as handcrafted cocktails all<br />

overlooking the water.<br />

Other elements in the hospitality offering include<br />

The Lobby Bar, Palm Court featuring the coveted<br />

The Langham Afternoon Tea, 26 & Sunny offering<br />

sandwiches and more right next to the beach, and the<br />

hotel’s swim up Pool Bar.<br />

Coming up in September, Langham’s signature<br />

Michelin-starred destination for fine Cantonese dining,<br />

T’Ang Court will open, as will Coral Moon, an open-air<br />

bar on the 3rd floor designed by award-winning firm<br />

Studio Aria.<br />

Mr O’Shea said The Langham Gold Coast would<br />

become known for its extensive wine list, aiming to<br />

have 72 wines by the glass, including such luxury as a<br />

1980 Grange.<br />

THE LANGHAM GOLD COAST IS THE BRAND’S<br />

FIRST VENTURE ON TO AN ABSOLUTE OCEANFRONT<br />

SITE WHERE THE FOCUS IS MORE ON A<br />

LIFESTYLE EXPERIENCE THAN ON THE EXECUTIVE<br />

REQUIREMENTS THAT ARE FRONT AND CENTRE AT<br />

LANGHAM’S OTHER CITY HOTELS.


<strong>QHA</strong> REVIEW | 33


One of the low touch tech elements of the new hotel<br />

is the way guests are able use their smart devices to<br />

scan a QR code and immediately communicate with<br />

hotel staff, whether it be for in-room dining, to see the<br />

pillow menu, or any of the other services on offer.<br />

For those looking for pampering the Chuan Spa offers<br />

traditional Chinese medicine in eight treatment rooms<br />

overlooking the 22m indoor pool and a gym with<br />

beach views.<br />

Mr O’Shea said early demand for the hotel had been<br />

strong with more than 900 bookings logged by the<br />

start of June, nearly a month before the doors officially<br />

open.<br />

He said at this point the bookings were skewed 60<br />

to 70 per cent towards domestic travellers and he<br />

expected that would remain the case as locals opted<br />

to stay at home in style rather than venturing further<br />

afield while the challenges of COVID lingered.<br />

Functions are already starting to be booked at the<br />

venue’s impressive ballroom and Mr O’Shea said they<br />

have their first wedding party booked for August.<br />

Taking advantage of its location, the hotel is able<br />

to work with guests to organise beach wedding<br />

ceremonies too.<br />

Another plus for The Langham Gold Coast is that<br />

it has been added to the list of approved hotels by<br />

luxury booking site Virtuoso.<br />

In Queensland, the only other hotels to make<br />

Virtuoso’s list are Emporium Hotel South Bank,<br />

Shangri-La The Marina in Cairns, Elysian Retreat at<br />

Lizard Island, The Reef House & Spa, Intercontinental<br />

Hayman Island Resort, Spicers Peak Lodge and qualia<br />

on the Great Barrier Reef.


<strong>QHA</strong> REVIEW | 35


EMPLOYMENT<br />

SAVE<br />

THE<br />

DATE<br />

RELATIONS<br />

Conference<br />

2022<br />

8 SEPTEMBER 22<br />

SEA WORLD RESORT, GOLD COAST<br />

Join the <strong>QHA</strong>’s Employment Relations team on Thursday,<br />

8 September 2022 for its 13th annual full day Conference.<br />

Given the year that is to come, staffing challenges arising from it,<br />

and the ever-changing employment matters to be aware of, this<br />

Conference will be one you don’t want to miss!<br />

Book your tickets now at qha.org.au


Tana Thorpe<br />

EMPLOYMENT RELATIONS<br />

VARIATION OF CLAUSE 24<br />

ANNUALISED SALARY ARRANGEMENTS<br />

CHANGES TO THE FAIR WORK ACT<br />

<strong>QHA</strong> members who receive the <strong>QHA</strong>’s Employment<br />

Relations (‘ER’) Bulletin, or have read recent editions<br />

of <strong>QHA</strong> Update, will be aware that from 1 September<br />

2022, significant changes will be made to the current<br />

annualised salary arrangements within clause 24 of<br />

the Hospitality Industry (General) Award 2020 (‘HIGA’)<br />

and clause 20 of the Restaurant Industry Award 2020<br />

(‘RIA’).<br />

The below article provides an overview of the variations<br />

to clause 24 in the HIGA. As there are differences in<br />

how the variation takes effect in the HIGA and the<br />

RIA, members covered by the RIA are encouraged to<br />

contact the <strong>QHA</strong>’s ER Department for advice.<br />

BACKGROUND<br />

In 2018, as part of the Fair Work Commission’s (‘FWC’)<br />

Four yearly review of modern awards, the annualised<br />

wage arrangements within the HIGA and RIA were<br />

identified to require review. Through the FWC’s review<br />

process, the Australian Hotels Association, the national<br />

body of the <strong>QHA</strong>, has made numerous submissions<br />

regarding the review. On 5 May 2022, a Full Bench<br />

of the FWC released its decision and determination,<br />

varying the annualised salary arrangements.<br />

WHEN DOES THE VARIATION TAKE EFFECT?<br />

The variation will take effect in relation to a particular<br />

employee (whom clause 24 applies to) from the<br />

employee’s first full pay period that starts on or after 1<br />

September 2022.<br />

WHO DOES THE VARIATION APPLY TO?<br />

If you currently pay employees an annualised<br />

salary per clause 24, these changes apply to this<br />

arrangement.<br />

As a reminder, clause 24 currently applies to<br />

employees who:<br />

• Have agreed to be paid an annualised salary;<br />

• Are paid at least 125% of the minimum weekly<br />

rate that would otherwise be applicable under the<br />

HIGA; and<br />

• Are not casual employees or employees within the<br />

Managerial Staff (Hotels) classification level of the<br />

HIGA.<br />

Members are reminded that these changes do not<br />

apply to employees classified as Managerial Staff<br />

(Hotels), paid a salary per HIGA clause 25.<br />

These changes also do not impact annualisation<br />

clauses in existing Collective or Enterprise Agreements.<br />

WHAT ARE THE MAIN CHANGES?<br />

A high-level overview of the main changes is outlined<br />

below. We note that as part of the change, clause<br />

24 will change from being titled ‘Annualised salary<br />

arrangements’ to ‘Annualised wage arrangements’.<br />

<strong>QHA</strong> REVIEW | 37


EMPLOYMENT RELATIONS with Tana Thorpe<br />

<strong>QHA</strong> REVIEW | 38<br />

1. Outer Limits<br />

Clause 24 currently provides that an annualised<br />

salary includes a 25% loading, which may be used to<br />

compensate for the entitlements provided by clause<br />

28 – Overtime and clause 29 – Penalty rates within<br />

the HIGA. Currently, there is no limit on the number of<br />

overtime or penalty hours the annualised salary loading<br />

covers.<br />

However, the employer must ensure the employee<br />

has not been paid less over a year (or over the period<br />

of employment if terminated before the year ends)<br />

through their annualised salary, than they would have<br />

if they were paid their weekly rate and applicable<br />

overtime and penalty rates per the HIGA. If the<br />

employee has been paid less, the employer must pay<br />

the employee the difference. This process is referred to<br />

in this article as the reconciliation process.<br />

As part of the variation to take effect from 1 September<br />

2022, clause 24 will change to include outer limits,<br />

which restrict the number of overtime and penalty<br />

hours the annualised salary can cover in a roster<br />

period.<br />

The outer limits will be work performed in any roster<br />

cycle in excess of:<br />

• An average of 18 ordinary hours which would<br />

attract a penalty rate under clause 29.2(a) of the<br />

HIGA per week, excluding hours worked between<br />

7.00pm to midnight.<br />

• An average of 12 overtime hours per week in<br />

excess of ordinary hours.<br />

Where an employee works more than either of the<br />

outer limits, those hours will not be covered by<br />

the annualised wage; the employer must pay the<br />

employee for these hours in accordance with the<br />

applicable provisions of the HIGA.<br />

This means, if the employee works in excess of the:<br />

• Penalty rates outer limit, the employee must be paid<br />

their base rate plus the applicable penalty rate, per<br />

clause 29.2(a) of the HIGA;<br />

• Overtime outer limit, the employee must be paid<br />

their base rate plus the applicable overtime penalty,<br />

per the clause 28.4 of the HIGA.<br />

2. Clarification of what entitlements the<br />

annualised wage arrangement can cover<br />

As stated above, current clause 24 provides that<br />

unless the employer and employee agree otherwise,<br />

the annualised salary covers for the entitlements<br />

provided by clause 28 – Overtime and clause 29 –<br />

Penalty rates within the HIGA.<br />

The clause also provides that by agreement, an<br />

annualised salary may satisfy other monetary<br />

entitlements provided for by this award.<br />

From 1 September 2022, an annualised wage per<br />

clause 24 will be restricted to a defined list of monetary<br />

entitlements. This means an annualised wage will only<br />

be able to satisfy the following HIGA entitlements:<br />

i. Clause 18—Minimum rates;<br />

ii. Clause 26—Allowances;<br />

iii. Clause 28—Overtime;<br />

iv. Clause 29—Penalty rates;<br />

v. Clause 30.3—Payment for annual leave loading;<br />

and<br />

vi. Clause 35.3(a)—Additional public holiday<br />

arrangements for full-time employees.<br />

Any arrangement to do so must be in writing to have<br />

effect, and the written agreement will need to specify<br />

which of the above HIGA entitlements the annualised<br />

wage incorporates and compensates for.<br />

3. Reconciliation Process<br />

As outlined above, clause 24 currently provides that if<br />

the employer determines as part of the reconciliation<br />

process that the employee has been paid less on<br />

their annualised salary, the employer must pay the<br />

employee the difference.<br />

As a result of the new clause taking effect from 1<br />

September 2022, clause 24 will provide that where the<br />

employer determines that the employee has been paid<br />

less on their annualised wage, the employer must pay<br />

the shortfall within 14 days.<br />

4. Record of Hours Worked<br />

Clause 24 currently includes record keeping<br />

requirements. A further requirement from 1 September<br />

2022 will be that the records specify any unpaid<br />

breaks taken.<br />

5. Written Agreement<br />

As part of the variation to take effect from 1<br />

September 2022, employers will need to ensure that<br />

their written agreement to pay an annualised wage<br />

arrangement specifies:<br />

i. The annualised wage that is payable;<br />

ii. The classification of the position so that the base<br />

rate value is identifiable;<br />

iii. Which of the provisions of the HIGA will be<br />

satisfied by payment of the annualised wage; and<br />

iv. The outer limit number of ordinary hours which<br />

would attract the payment of a penalty rate under<br />

the award and the outer limit number of overtime<br />

hours which the employee may be required to<br />

work in a roster cycle without being entitled to an<br />

amount in excess of the annualised wage.<br />

The <strong>QHA</strong>’s ER Department is available to provide<br />

members advice on the recommended approach to<br />

comply with this requirement.


Tana Thorpe<br />

EMPLOYMENT RELATIONS<br />

6. Termination of Agreement<br />

Currently, the written agreement to pay an annualised salary can<br />

only be changed through mutual agreement with the employee.<br />

From 1 September 2022, an agreement to be paid an annualised<br />

wage can only be terminated:<br />

i. By the employer or the employee giving 12 months notice of<br />

termination, in writing, to the other party and the agreement<br />

ceasing to operate at the end of the notice period; or<br />

ii. At any time, by written agreement between the employer<br />

and the individual employee.<br />

On termination of an annualised wage arrangement, the<br />

employee would revert to receiving HIGA entitlements such as<br />

the base rate for their classification, overtime and penalty rate<br />

payments, and any other HIGA entitlements payments that apply<br />

to that employee’s employment.<br />

7. Part-time Employment<br />

Currently clause 24 can apply to a part-time employee.<br />

However, from 1 September 2022 annualised wage<br />

arrangements will be restricted to full-time employees only.<br />

This means part-time employees currently paid a salary under<br />

clause 24 will no longer be able to have an annualised wage<br />

agreement per clause 24.<br />

The <strong>QHA</strong> can provide members with part-time employees<br />

currently paid a salary per clause 24 with recommendations on<br />

how to comply with this change.<br />

WHERE TO NEXT?<br />

Employers will need to take action to prepare for the above<br />

outlined changes that take effect from 1 September 2022.<br />

<strong>QHA</strong> members who have not reviewed our other communication<br />

on these changes are encouraged to contact the <strong>QHA</strong>’s ER<br />

Department for:<br />

• Recommendations on what actions they need to take; and<br />

• Further details on what support <strong>QHA</strong> can provide members to<br />

prepare for and comply with the upcoming changes.<br />

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INDUSTRY ENGAGEMENT<br />

with Damian Steele<br />

AHA SECURES HOTEL AND<br />

ACCOMMODATION LABOUR AGREEMENT<br />

<strong>QHA</strong> REVIEW | 40<br />

The <strong>QHA</strong> is pleased to announce we have secured<br />

an approved Labour Agreement for the Hotel and<br />

Accommodation industry.<br />

This is a significant win for our industry and is the<br />

product of nearly three years of work by the AHA and<br />

TAA. A template labour agreement will help attract and<br />

secure skilled international workers where positions<br />

cannot be filled by the domestic labour market.<br />

The key features and benefits of the agreement<br />

include:<br />

1. Providing pathways to permanent residency where<br />

they currently do not exist, making Australia a far<br />

more attractive destination for skilled workers in<br />

today’s very competitive environment.<br />

2. Membership of AHA (<strong>QHA</strong>), TAA or AAoA is<br />

given favourable weighting by the department in<br />

consideration of agreement applications<br />

3. Allowing hotels to apply for a five-year company<br />

specific agreement, giving them certainty on<br />

the numbers and types of occupations they can<br />

bring in.<br />

4. Processing times under a Labour Agreement are<br />

general faster than traditional skilled migration<br />

streams.<br />

5. An age concession, for ENS and SESR visa<br />

applicants, which allows workers to be under 55<br />

years old when they apply for an ENS/SESR visas<br />

for some occupations.<br />

There are still standard requirements for labour market<br />

testing, English, work experience and salary.<br />

This is a temporary agreement to support recovery<br />

from Covid-19 and will be reviewed in 12 months. It<br />

will be extended if it is widely used and it is suggested<br />

any hotels currently bringing in overseas workers use<br />

this labour agreement.<br />

The Hotel and Accommodation Labour Agreement will<br />

make Australian hotels more competitive internationally<br />

in attracting key hotel skills here.<br />

The critical point is that the selected occupations now<br />

have a pathway to permanent residency (For example,<br />

currently cooks must leave after a maximum of 4<br />

years).<br />

The agreement is for hotels and accommodation only.<br />

Hotels wishing to utilise the scheme will need to make<br />

an application to the Department of Home Affairs.<br />

What sponsored occupations does this apply to?<br />

The occupations that can be accessed through the<br />

Labour Agreement are:<br />

• Café or Restaurant Manager (141111)<br />

• Hotel or Motel Manager (141311)<br />

• Hotel Service Manager (431411)<br />

• Accommodation and Hospitality Manager nec.<br />

(141999)<br />

• Cook (351411)<br />

• Chef (351311)<br />

• Pastry Cook (351112)<br />

How do I apply to access these arrangements?<br />

Apply online through IMMI Account and select the<br />

agreement type ‘company specific’. Membership of<br />

an industry body or association should be declared<br />

and will be given consideration by the Department.<br />

For more information email labour.agreement.section@<br />

homeaffairs.gov.au<br />

How do I find more information on the Labour<br />

Agreement?<br />

You can read a comprehensive Fact Sheet from the<br />

Department of Home Affairs on their website.<br />

We appreciate this is not a silver bullet that will solve<br />

the labour pressures in the industry, however it is a<br />

very good step forward.


Therese Kelly<br />

TRAINING AND SAFETY<br />

THE BENEFITS OF TRAINING AND DEVELOPMENT, AND<br />

HOW TO IDENTIFY WHAT YOUR BUSINESS NEEDS<br />

Does training in the workplace have benefits for<br />

employers and employees? Absolutely it does! What is<br />

a business’s biggest asset? Its Employees! Successful<br />

businesses know this and are aware of the importance<br />

of providing training and development opportunities for<br />

their employees, it is a wise business strategy, not only<br />

to retain employees, but to create a skilled workforce<br />

for the future.<br />

Investing in training and development opportunities has<br />

a big impact on job satisfaction, businesses see higher<br />

levels of staff retention and in general, increased moral<br />

amongst employees. Providing appropriate training to<br />

your staff, enables them to be able perform the basic<br />

functions of their role, training can boost performance<br />

at work, improves productivity, time management and<br />

employees are likely to take on other responsibilities<br />

at a higher levels. Businesses that have invested in<br />

training and development of their employees seen an<br />

increases in profits. Training provides opportunities to<br />

your employees to improve their skills and knowledge<br />

that can be immediately implemented to bring<br />

improvements to their current roles, responsibilities<br />

and the business and encourages them to engage in<br />

and be open to training and development opportunities<br />

in the future. All positive outcomes for your business<br />

and your employees!<br />

To ensure you are providing the right training for<br />

your business, you should identify your business<br />

and employee training needs. Employers can assess<br />

their business training needs or may have a human<br />

resources consultant/department that can assist,<br />

However, <strong>QHA</strong> Training is also able to assess your<br />

training needs and advise on training options.<br />

<strong>QHA</strong> is a Registered Training Organisation (RTO#30826)<br />

and delivers industry-oriented training to members<br />

and non-members. <strong>QHA</strong> Training have a number<br />

of accredited and non-accredited training courses<br />

available. These include:<br />

• Responsible management of licensed venues<br />

(RMLV) training<br />

• Gaming nominee training (GNT)<br />

• Customer Liaison Officer (CLO)<br />

• Developing Hotel Management Skills<br />

• Hospitality First Steps (Introduction to Hospitality)<br />

• Employment Relations Training program<br />

• SITHFAB002 Provide Responsible Service of<br />

Alcohol (RSA)<br />

• SITHGAM001 Provide Responsible Service of<br />

Gambling (RSG)<br />

If you would like further information on <strong>QHA</strong> Training<br />

options or would like to discuss your business and<br />

employee training needs please contact <strong>QHA</strong> training<br />

team on 07 3221 6999 or email training@qha.org.au.<br />

<strong>QHA</strong> REVIEW | 41


ACCOMMODATION UPDATE with Judy Hill<br />

THURSDAY 25<br />

AUGUST<br />

WE’RE BACK!<br />

2022<br />

ANNUAL<br />

HOTEL MARKET<br />

& ECONOMIC OUTLOOK EVENT<br />

After a two year hiatus the annual Hotel Market<br />

and Economic Outlook event is back on the<br />

Accommodation Division calendar.<br />

The 2022 event will be held on Thursday, 25 August at<br />

the Hilton Brisbane with guests invited to enjoy a light<br />

breakfast, a coffee and some networking to start the<br />

day.<br />

The agenda starts with a session setting the scene for<br />

tourism in Queensland since COVID and the economic<br />

outlook for our industry delivered by Ally Flint - Partner,<br />

Project and Infrastructure Advisory at BDO.<br />

Paul Hammond, Business Development Manager at<br />

STR, will lead the next session, drilling down on the<br />

current state of play in SEQ, Queensland and the other<br />

states and territories.<br />

Andrew Hiebl, CEO of the Association of Australian<br />

Convention Bureaux will follow, and share data on the<br />

business events sector.<br />

Next up is a panel session on Sustainability – Best<br />

Practices, followed by Cross River Rail CEO Graeme<br />

Newton who will share with the audience what’s<br />

happening on this major project for Brisbane.<br />

There will be more sessions, however, at the time of<br />

this article going to print a couple of presenters were<br />

still to be confirmed.<br />

The Hotel Market and Economic Outlook event aims<br />

to provide you with an insight into trends and market<br />

dynamics that will assist in preparing hotels’ budgets<br />

and forecasts.<br />

You will also receive the latest market intelligence,<br />

analysis and performance outlook; discuss interest<br />

rates and the Australian Dollar forecasts, together with<br />

the broader global and domestic economies, with an<br />

emphasis on Brisbane, Gold Coast, Sunshine Coast<br />

and Queensland.<br />

This event is specifically targeted at accommodation<br />

properties, guaranteed to provoke thoughts and<br />

ideas with the intention of improving your hotels’<br />

performance and best attended by middle and senior<br />

management of the hotel and hospitality industry.<br />

To register go to qha.org.au/annual-hotel-marketeconomic-outlook-2022/


ATTORNEY-GENERAL<br />

The Honourable Shannon Fentiman MP<br />

POSITIVE SIGNS FROM SAFE NIGHT PRECINCTS<br />

<strong>QHA</strong> REVIEW | 44<br />

The Palaszczuk Government is committed to keeping<br />

Queenslanders safe.<br />

Queenslanders should be able to go out for a night<br />

with friends without the fear of being assaulted or<br />

feeling threatened.<br />

We know that the responsible service of alcohol and<br />

management of licensed venues and entertainment<br />

precincts play an important part in reducing violent<br />

incidents.<br />

With late-night venues once again returning to normal<br />

service and experiencing a return to crowded venues,<br />

it’s important that we keep this front of mind.<br />

In May the Premier tabled in Parliament the<br />

Government’s response to the independent evaluation<br />

of the Tackling Alcohol-Fuelled Violence Policy.<br />

This response is all about finding the right balance<br />

between making entertainment precincts safer while<br />

at the same time limiting the financial and regulatory<br />

impact on business.<br />

Our response outlines a commitment to implement<br />

further safety measures such as a comprehensive<br />

independent review of alcohol and drug education in<br />

our schools; an alcohol awareness campaign; and<br />

ongoing evaluation to ensure safe night precincts<br />

(SNPs) are achieving their harm-minimisation<br />

purposes.<br />

I am pleased that a number of recommendations have<br />

already been implemented, including allowing the use<br />

of pass-outs for patrons who have already had their ID<br />

scanned on entry as well as the reduction of days that<br />

mandatory ID scanning is required for venues closing<br />

before 1am.<br />

Our initiatives to keep Queenslanders safe are working.<br />

The updated Queensland Alcohol-related violence and<br />

Night Time Economy Monitoring final report found a<br />

49 per cent drop in the number of serious assaults<br />

between 3am and 6am on Friday and Saturday<br />

nights across Queensland and a 52 per cent drop in<br />

Brisbane’s Fortitude Valley. Ambulance callouts were<br />

also down.<br />

The evaluation also found that there have been no<br />

adverse effects on businesses and no evidence the<br />

violence has shifted to venues outside its safe night<br />

areas.<br />

While these outcomes are pleasing, it’s important we<br />

stay focused on continuous improvement.<br />

The far-reaching impacts of violent incidents cannot<br />

not be understated.<br />

The name Cole Miller is sadly familiar to us all. His life<br />

was tragically cut short after a stranger who had been<br />

drinking heavily picked Cole and his mate for a fight as<br />

they were heading home from a nightclub in Fortitude<br />

Valley in 2016.<br />

Cole was punched in the head from behind. He fell to<br />

the ground and never regained consciousness. Cole<br />

was just 18-years-old.<br />

We will never stop working to ensure that no other<br />

family suffers such an awful loss.<br />

The impacts will be greatest with us all working<br />

together.<br />

That’s why the government has reaffirmed its<br />

commitment to supporting SNPs through the most<br />

recent SNP grant funding program which closed late<br />

last month.<br />

A total of $500,000 in grant funding has been made<br />

available to eligible local boards.<br />

These grants will enable SNP boards to fund safety<br />

initiatives including roving security services and taxi<br />

marshals, which improve safety in and around licensed<br />

venues.<br />

The government remains committed to working<br />

with the Queensland Hotel Association, licensees,<br />

government agencies and support services to<br />

continually look for ways to reduce violent and antisocial<br />

behaviour in and around our pubs, clubs and<br />

entertainment venues.


Victoria Thomson OLGR<br />

TARGETING VENUE VIOLENCE<br />

The Office of Liquor and Gaming Regulation (OLGR) is<br />

committed to focusing our efforts on areas of greatest<br />

harm.<br />

As part of this commitment, OLGR has recently<br />

refreshed our Targeting Venue Violence (TVV) program.<br />

This program focuses on working with licensees who<br />

have had a disproportionately high number of policerecorded<br />

violent incidents attributed to the operation<br />

of their venues with the aim of improving safety<br />

outcomes.<br />

Data shows that approximately 20 per cent of<br />

recorded violent incidents related to licensed venues<br />

can be attributed to less than one per cent of all<br />

licensed venues. By engaging with these licensees<br />

and our regulatory partners in the Queensland Police<br />

Service, the TVV program aims to substantially reduce<br />

violent incidents in and around licensed venues.<br />

A 2020 evaluation of the program indicated that while<br />

it had a positive impact in reducing levels of violence,<br />

there was opportunity to increase its impact and I’m<br />

pleased to advise changes to this effect have now<br />

been implemented.<br />

Venues are primarily selected for the program based<br />

on incidents of violence attributed to the venue over<br />

the previous 12 months.<br />

I know how seriously licensees take the safety of their<br />

staff and patrons. I encourage those selected for the<br />

TVV program to embrace the opportunity to work<br />

collaboratively to reduce alcohol-related violence in<br />

and around their venue.<br />

While on the theme of OLGR’s commitment to<br />

reducing harm, this month will celebrate Gambling<br />

Harm Awareness Week (GHAW), previously<br />

Responsible Gambling Awareness Week (RGAW).<br />

GHAW will run in Queensland from 18 to 24 <strong>July</strong><br />

and aims to increase awareness of gambling harms,<br />

highlight safer gambling practices, and remind people<br />

of the help available if they or someone they know is<br />

affected by gambling.<br />

This year’s theme is Let’s talk about gambling. It is<br />

an opportunity to start a conversation about what<br />

constitutes safe and unsafe gambling and to create<br />

awareness of the help resources available.<br />

I encourage gaming licensees to take this opportunity<br />

to remind staff of the importance of using their<br />

Responsible Service of Gambling training to assist<br />

patrons who may be showing signs of gambling harm<br />

to seek support.<br />

Remember free and confidential help is available<br />

24-hours a day, seven days a week by calling the<br />

Gambling Helpline on 1800 858 858 or by visiting<br />

gamblinghelpqld.org.au. Face-to-face counselling<br />

is also available at Gambling Help services located<br />

across the state.<br />

Finally, an important reminder that annual liquor licence<br />

fees are due by 31 <strong>July</strong> 2022. If you have not already,<br />

you will soon receive an assessment notice for your<br />

annual liquor licence fees. If you have any questions,<br />

please contact OLGR’s customer support team on<br />

1300 072 322.<br />

<strong>QHA</strong> REVIEW | 45


TOP DROP<br />

REGENCY PARK<br />

RED ALE<br />

Coopers Brewery<br />

UNBREAKABLE<br />

PACIFIC ALE<br />

Catchment Brewing Co.<br />

SCARLET SUNRISE<br />

HAZY RED IPA<br />

Aether Brewing<br />

SPECIALTY SAISON<br />

CLASSIC SERIES<br />

Helios Brewing Co.<br />

<strong>QHA</strong> REVIEW | 46<br />

Given this brew is<br />

celebrating 160 years<br />

of Coopers beer you<br />

would expect it to be<br />

pretty sensational and it<br />

delivered on all counts.<br />

All the elements promised<br />

are there from the biscuit<br />

base from the drumroasted<br />

caramel malts<br />

to the magical spicy<br />

bitterness with aromatic<br />

notes of stone fruit,<br />

grapefruit, mint and zesty<br />

orange peel. I especially<br />

loved the notes of mint.<br />

What a drop.<br />

Brewed on International<br />

Women’s Day, hence the<br />

pink can and the ladies<br />

on the front, this is an<br />

unmistakable Pacific Ale.<br />

Citrus, stonefruit and<br />

melon to the fore with a<br />

touch of haziness and<br />

a nice dry finish. Easy<br />

to drink and another<br />

enjoyable drop from<br />

the folks at Catchment<br />

Brewing.<br />

Nice aroma and taste of<br />

citrus and tropical fruit but<br />

it is the yeast esters for<br />

mine that are the heroes<br />

of the show. They bring<br />

a touch of banana to the<br />

mix, and who doesn’t like<br />

banana, particularly when<br />

it has a slight bitter twist<br />

to it. The carbonation is<br />

perfect as well making<br />

this such an enjoyable<br />

and easy to drink hazy<br />

IPA. There are so many<br />

subtle elements to this<br />

beer and it is truly very,<br />

very good.<br />

Didn’t quite know what to<br />

expect but was thankfully<br />

blown away. I mean, I know<br />

Helios always deliver the<br />

goods but a saison? For<br />

those less informed like<br />

me, a sasion is essentially<br />

a well carbonated, spicy<br />

and sometimes fruity pale<br />

ale. So there was a good<br />

chance I would like it. What<br />

was delivered was all that<br />

and more - well carbonated<br />

with a magic aroma and<br />

taste of banana and a<br />

hint of pineapple with a<br />

strangely thirst-quenching<br />

dry finish. It had a beautiful<br />

spice to it. This beer has a<br />

huge wow factor to it. If all<br />

saisons taste this good I<br />

am sold on this beer style.<br />

Incredible.


TOP DROP<br />

PEANUT BUTTER STOUT<br />

Aether Brewing<br />

PERSEUS WHITE IPA<br />

Helios Brewing Co.<br />

HIGH VOLTAGE<br />

DOUBLE IPA<br />

Boiling Pot Brewing Co.<br />

MOJITO SOUR<br />

The Catchment<br />

Brewing Co..<br />

My initial reaction was,<br />

“What’s going on here?”<br />

I am glad I didn’t read<br />

the can first because<br />

I was trying to put my<br />

finger on the aroma<br />

and taste. There were<br />

some chocolate notes<br />

but thankfully it was not<br />

sickly sweet like some<br />

chocolate stouts can<br />

be. Yet it was rich, and<br />

somewhat savoury I<br />

might add. There was<br />

no hint of coffee. And<br />

then it dawned on me.<br />

NUTS! This is something<br />

completely out of the<br />

ordinary and a very nice<br />

surprise indeed. Super<br />

cool can artwork by Steve<br />

Falco too!<br />

Anything IPA related gets<br />

me excited and when<br />

Helios has anything to do<br />

with it, even more so. So<br />

how about a white IPA?<br />

This one opens with notes<br />

and banana followed by<br />

the expected pineapple,<br />

passionfruit and citrus<br />

and that beautiful lingering<br />

bitterness throughout that<br />

Helios are always sure to<br />

deliver. Made my night.<br />

High voltage rock’n’roll.<br />

I said high…<br />

I love ACDC and by<br />

goodness I love this beer.<br />

No doubt if you’re a fan of<br />

mojito’s you will be drawn<br />

to this one. It certainly<br />

delivers on the said<br />

flavour profile with a big<br />

wack of fresh mint, lime<br />

and a touch of cucumber.<br />

A nice touch of tartness<br />

is delivered from the<br />

‘kettle sour’. It’s light and<br />

refreshing with a clean,<br />

crisp finish. It almost<br />

feels healthy somewhat<br />

disguising the 5.7% ABV.<br />

<strong>QHA</strong> REVIEW | 47


A CRAFTY BUNCH<br />

<strong>QHA</strong> REVIEW | 48<br />

SOLAR POWERED BEER,<br />

WORTHY OF THE GODS<br />

WITH A LORD MAYOR’S AWARD FOR<br />

SUSTAINABILITY TO ITS NAME AND A WHITE<br />

STOUT ABOUT TO HIT THE SHELVES, HELIOS<br />

BREWING IS DETERMINED TO KEEP INNOVATING<br />

Athena’s Courage Scotch Ale.<br />

It’s a beer moniker worthy of a brand named after the<br />

mythological Greek Sun God Helios who is said to<br />

have driven a chariot bringing the sun each day from<br />

east to west across the sky and sailed the northerly<br />

stream of the ocean in a huge cup.<br />

It’s also a Scottish Ale from the team at Helios<br />

Brewing in Yeerongpilly in Brisbane’s south that<br />

draws on the flavours of peat-smoked malt to create<br />

a full strength beer that’s just right for the colder<br />

winter months.<br />

Luckily for fans, it was released on May 25 and is<br />

available at the brewery, just in time for change of<br />

seasons.<br />

Athena’s Courage is the latest in a long line of<br />

seasonal specials from the Helios team who take<br />

their Greek mythology, and their Sun God name,<br />

pretty seriously.<br />

On the sun front, the brewery has invested heavily in<br />

solar technology at their venue, with 59 photovoltaic<br />

solar panels and a 15kw inverter used to power the<br />

brewery and a solar-thermal water heating system<br />

that takes cold water, runs it through high efficiency<br />

evacuated tube collectors on the brewery’s roof and<br />

turns out hot water at about 90 degrees Celsius.<br />

They even run their deliveries around town in a<br />

Mitsubishi Minicab MiEV van, charged from the solar<br />

power at the brewery.<br />

Now, in their fifth year of brewing the Helios team<br />

have been busy creating a masterpiece to share at<br />

the Great Australasian Beer Spectapular (GABS)<br />

Festivals around the country.<br />

Owner Scott Shomer said since opting to enter a<br />

beer in this year’s events the brew team had been


A CRAFTY BUNCH<br />

working in secret to create White Kronos, a beer<br />

that tastes light like an Imperial stout, but looks like a<br />

regular pale ale.<br />

Scott said countless hours had gone into the making<br />

of the beer as brewer Charlie Hodgson tried to find<br />

a way of producing stout-like flavours without the<br />

traditional dark colour created when using a more<br />

traditional brew mix of dark roasted grains.<br />

Experimentation led the team to create the beer<br />

using a lightly hopped, malty ale for a base and then<br />

adding lightly roasted coffee beans and cacao nibs,<br />

cooked to the point just prior to turning dark in colour,<br />

to generate the coffee and chocolate flavours. The<br />

result is a beer that pours like an Imperial Chocolate<br />

Stout: full strength, tastes like a stout, has an ABV of 9<br />

percent but is mind-warpingly light in colour.<br />

“We started making it in February and had it in cans at<br />

the end of March. Nobody could know about it. There<br />

were only three people on my staff that knew what we<br />

were doing,” Scott said.<br />

Talking to <strong>QHA</strong> <strong>Review</strong> as the final days of GABS<br />

in Melbourne neared, Scott said the brewery had<br />

been honoured to have White Kronos added to the<br />

<strong>QHA</strong> REVIEW | 49


A CRAFTY BUNCH<br />

final GABS 8-pack to be sold through Dan Murphy’s<br />

nationally, from June, as a celebration of craft beers.<br />

For Scott it’s a chance to take the Helios brand across<br />

the country.<br />

On the logistics side, making the grade for the eight<br />

pack meant canning more than 750 cases of White<br />

Kronos to meet demand.<br />

While White Kronos will be on tap at Helios from the<br />

start of June, Scott said it will remain a limited release<br />

as it is simply too expensive to produce regularly as a<br />

core commercial product.<br />

For the brewery, the past 12 months have been busy,<br />

despite the challenges of floods and COVID.<br />

Scott said they had retained all of their staff during the<br />

COVID times, actually increasing hours, and working to<br />

diversify where their beers are sold.<br />

One breakthrough, in terms of creating demand<br />

for a consistent volume of product, came with an<br />

<strong>QHA</strong> REVIEW | 50


A CRAFTY BUNCH<br />

agreement with Woolworths, BWS and Dan Murphy’s<br />

to stock the brand’s Cyclop’s India Pale Ale, Poseidon<br />

Pale Ale and Goddess Red Rye Ale in South-East<br />

Queensland.<br />

Another highlight came in November 2021, when<br />

the brewery won the Brisbane Lord Mayor’s Award<br />

for Sustainability in Business for its environmentallyfriendly<br />

approach to business.<br />

For Scott, who once gave talks as a climate change<br />

advocate trained by Al Gore, minimising waste and<br />

the carbon footprint of the brewery was key when<br />

designing the business from the very start.<br />

With the Olympics announced for Brisbane in 2032<br />

Scott said Helios was now in early discussions with<br />

Council and the Brisbane Business Community to look<br />

at sustainable options to drive economic investment<br />

in Southeast Queensland as part of hosting the first<br />

sustainable Olympic event.<br />

Scott said the brewery’s focus for the Helios brand<br />

remained steadfastly aimed at producing the highest<br />

quality ales it could muster across the more standard<br />

styles of beer.<br />

He said a possible extension for the business in 2022<br />

could be the launch of a new product line under a new<br />

label where the brewery could release experimental<br />

beers and different styles, although Scott said that idea<br />

was still a work in progress.<br />

Helios Brewing Company’s taproom and brewery can<br />

be found at 15 Palomar Rd, Yeerongpilly on the south<br />

side of Brisbane. The Tap Room is open Thursday (4-<br />

9pm), Friday (Noon-9pm), Saturday (Noon-9pm) and<br />

Sunday (Noon-5.30pm). Phone 07 3392 9739 or visit<br />

www.heliosbrewing.com.au.<br />

“WE STARTED MAKING IT IN FEBRUARY AND<br />

HAD IT IN CANS AT THE END OF MARCH.<br />

NOBODY COULD KNOW ABOUT IT. THERE WERE<br />

ONLY THREE PEOPLE ON MY STAFF THAT KNEW<br />

WHAT WE WERE DOING,” SCOTT SAID.<br />

On the beer front, Helios’ core range includes:<br />

• Posiedon Pale Ale (5.3%)<br />

• Goddess Red Rye Ale (6.3%)<br />

• Cyclops India Pale Ale (6%)<br />

• Hades Bitter Chocolate Stout (4.2%)<br />

• Zeus Thunderbolt Double India Pale Ale (9%)<br />

The brewery is selling a Brewer’s Dozen of its beers<br />

online including the five core beers listed above<br />

alongside a variety of seasonal brews including:<br />

• Pegasus Tropical Ale (4%)<br />

• Daedalus East Coast IPA (8.5%)<br />

• Medusa Black IPA (6.5%)<br />

• Heracles Australian Pale Ale (4.5%)<br />

• Perseus White IPA (7%)<br />

• Zephyrus Session Red IPA (4.5%)<br />

• Classic Series Specialty Saison (5.8%)<br />

<strong>QHA</strong> REVIEW | 51


A CRAFTY BUNCH


A CRAFTY BUNCH<br />

GROWTH TARGET<br />

BALLISTIC BEER CO IS KEEN TO BRING THE<br />

CRAFT BREWING EXPERIENCE CLOSER TO HOME<br />

FOR MORE FANS AS PART OF ITS EXPANSION<br />

PLANS.<br />

Going deeper into the Queensland market and offering<br />

a local craft beer experience at a range of locations<br />

across the state is key to the business strategy of<br />

Ballistic Beer Co as it strives to be Queensland’s<br />

Number 1 Craft Brewer.<br />

CEO David Kitchen said while Ballistic has had<br />

success in having its beers on shelves in bottle shops<br />

nationally, it’s focus for 2022 was on expanding in<br />

the Queensland market and to continue to build its<br />

presence after last year’s purchase of Bargara Brewing<br />

Co in Bundaberg and Whitsunday Island Brewing Co<br />

in Airlie Beach.<br />

The business has come a long way since 2015 when<br />

David and a few mates banded together to set up a<br />

brewery in an old factory in Salisbury on Brisbane’s<br />

southside. Salisbury was the site for a secret Munitions<br />

manufacturing operation during WW2 (hence the name<br />

Ballistic).<br />

Ballistic now has five venues, Salisbury, Springfield,<br />

Bargara, West End and the Whitsundays, and David<br />

said there were more to come. It makes them one of<br />

the largest independent breweries in Queensland.<br />

For David the key to being local is having a presence in<br />

each region, where people can come and experience<br />

Ballistic products, including beers brewed specifically<br />

for each venue, on site. It’s also about supporting<br />

the local community where possible. With the Reef<br />

Lager, Pale, Red and Mid-Strength products produced<br />

in the Whitsundays, Bargara and Salisbury, Ballistic<br />

now donates 10c for every can sold to a local reef<br />

protection charity.<br />

In the Whitsundays, it is the Eco Barge Clean Seas<br />

– a reef clean up charity, in Bargara - The Lady<br />

Elliot Island Manta Ray project and the Central<br />

Queensland Coastal Marine Ecosystems Research<br />

Centre (CMERC) which protects seagrasses crucial for<br />

dugongs.<br />

Ballistic is in the process of finalising another reef<br />

protection charity in Cairns for its beers sold there.<br />

<strong>QHA</strong> REVIEW | 53


A CRAFTY BUNCH<br />

<strong>QHA</strong> REVIEW | 54<br />

“There’s a very direct benefit to the charities – as we<br />

say - big things come from small change,” David said.<br />

“We’ve donated thousands of dollars to these charities<br />

already. It’s a sustaining and supportive form of<br />

revenue for them.”<br />

Each can carries a QR code which allows the drinker<br />

to scan and find out more about where the 10c<br />

charitable donation from that can will go.<br />

Developing new styles of beers and flavours is key<br />

too, with Ballistic’s Bunker Project at Salisbury, a small<br />

off-site venue about a kilometre away from the main<br />

brewery.<br />

“At The Bunker, we do really interesting and different,<br />

weird stuff. It’s not for most people – it’s really right up<br />

at the pointy end of craft beers,” David said.<br />

The team at The Bunker use mixed and wild<br />

fermentation, barrel ageing and blending in barrels and<br />

stainless steel to create small batches of traditional<br />

beers brewed with a modern twist, such as their Graft<br />

(a Grissette) and Shapeshifter (a Farmhouse Ale).<br />

For each Ballistic venue there’s a mix of core beers<br />

available, along with exclusively brewed seasonal<br />

beers created at each brewery specifically for the<br />

customers who come there.<br />

WITH THE REEF LAGER, PALE, RED AND MID-<br />

STRENGTH PRODUCTS PRODUCED IN THE<br />

WHITSUNDAYS, BARGARA AND SALISBURY,<br />

BALLISTIC NOW DONATES 10C FOR EVERY CAN<br />

SOLD. EVERY CAN SOLD CONTRIBUTES TO A<br />

LOCAL REEF PROTECTION CHARITY.<br />

David said the move up north had allowed Ballistic to<br />

broaden awareness of its brand, and to build strong<br />

relationships with the likes of the Hayman Island<br />

Resort, Daydream Island and Whitsunday Coast<br />

Airport where Ballistic beers were now available.<br />

For Ballistic, the intention is to work in conjunction with<br />

local publicans to bring Ballistic beer to the market, but<br />

also to help the publicans to sell it and grow their own<br />

businesses at the same time.<br />

“We want to be a lot more present and be able to<br />

support publicans and bars better – rather than just<br />

saying here’s our beers, here’s our prices,” David said.


A CRAFTY BUNCH<br />

“We can create specifically labelled products for<br />

the pubs and put QR codes on them that point to a<br />

promotion – like `Come on Mondays for a parma and<br />

a beer’.<br />

“What we are trying to say is, you decide on a beer,<br />

we’ll brew that beer for you, and we will also help<br />

you sell that beer and engage more closely with your<br />

customers.<br />

“This is a skill we’ve grown out of products like Reef<br />

where we’re using digital communication with people<br />

who have bought the product once. It’s always<br />

cheaper to get a customer to come twice than to find<br />

a new customer.”<br />

David said Ballistic intended to continue to drive the<br />

marketing of their brand to improve its recognition in<br />

Queensland in particular – with a view to making the<br />

state a solid base from which to grow.<br />

Ballistic topped the one million litres of beer mark last<br />

year and David said he expected they would continue<br />

to grow in 2022 as demand remained high.<br />

As for the Ballistic range – it has a core of about 12<br />

beers, Reef Lager, Reef Pale, Low Ha (Low Carb Pale<br />

Ale), Water Me Lawn (Watermelon Gose), Hawaiian<br />

Haze IPA, Hawaiian Haze Pale Ale, Mexican Hot<br />

Chocolate Stout, and Ballistic-branded Cold One Mid,<br />

Lager, Pale, Oaked XPA and IPA.<br />

Current beers on the seasonal list include a Tropical<br />

Imperial Stout, Concentrate Barrel Aged Saison, Sister<br />

Act Farmhouse IPA, Fractions Solera Table Beer, Graft<br />

Grissette, First Class Czech Pilsner, Peached Ice Tea<br />

Twang Sour, Easy Stout, Idaho Gem West Coast IPA<br />

and Hazy IPA, with lots more to come this year.<br />

Aside from the venues themselves, which offer brewery<br />

tours, food, functions, and plenty of Ballistic beers<br />

on tap, the business has a large line of merchandise<br />

available online and in venue to enable visitors the<br />

chance to take a little bit of their Ballistic experience<br />

home with them.<br />

For more on Ballistic Beer Co, visit ballisticbeer.com.au<br />

<strong>QHA</strong> REVIEW | 55


A CRAFTY<br />

BUNCH<br />

W H Y N O T S T O C K & S U P P O R T<br />

4 Hearts Brewing<br />

The first brewery to open its doors in<br />

Ipswich in over 100 years, 4 Hearts’<br />

brew masters are committed to<br />

premium local ingredients and<br />

profound taste. Preservative free and<br />

all natural they use the highest quality<br />

ingredients to consistently deliver a<br />

tasty beer every brew. Our core range<br />

features modern spins on traditional<br />

brews while our ever growing range<br />

of seasonal beers takes things to<br />

more adventurous levels, utilising<br />

local seasonal produce as inspiration<br />

(honey, rosella or carrots anyone…)<br />

0439 439 710<br />

4heartsbrewing.com<br />

Ballistic Beer Co.<br />

At Ballistic we have a simple theory.<br />

Fresh beer is the best beer. That’s<br />

why we brew in small batches, more<br />

frequently, and store it cold so you get<br />

the same blast of flavour our brewers<br />

do. Our pale ales, lagers, IPAs, sours<br />

and special releases will blow away<br />

the traditional ideas and expectations<br />

of what beer should be.<br />

Set in an old World War II<br />

ammunitions factory in the historic,<br />

industrial suburb of Salisbury Ballistic<br />

HQ is home to a team of innovative<br />

brewers who believe everyone should<br />

have the chance to enjoy a well<br />

crafted, quality beer.<br />

07 3277 6656<br />

ballisticbeer.com<br />

Helios Brewing Company<br />

Helios is the sun god of Greek myths.<br />

Each morning the rising sun marks<br />

Helios’ crossing over into the mortal<br />

world, driving a chariot drawn by<br />

wild horses that only he can control.<br />

Helios Brewing Company harnesses<br />

the sun’s power to sustainably create<br />

craft beer. Our brewing infrastructure<br />

has been custom-designed to<br />

maximise energy and water efficiency,<br />

minimize waste and carbon-footprint<br />

while capitalising upon Queensland’s<br />

renewable natural resources. We brew<br />

beers that are malt-forward, balanced,<br />

and intense using only the best<br />

ingredients, impeccable technique and<br />

sustainable practices.<br />

07 3392 9739<br />

heliosbrewing.com.au<br />

<strong>QHA</strong> REVIEW | 56<br />

Slipstream Brewing<br />

Slipstream Brewing is an<br />

independently owned brewery based<br />

in Brisbane. We are a small but<br />

passionate team, producing some of<br />

the most accessible and sessionable<br />

craft beers in Australia. We’re the<br />

missing gap between bland beer and<br />

wanky beer, our beers hit the bullseye,<br />

brewed with nothing but pure flavour<br />

in mind. Hops are the heroes and<br />

we milk them for all their worth. We<br />

love the freshness, juiciness the zing<br />

and the zest. One sip, it tastes so<br />

good – capture that feeling and fill the<br />

fridge with it. Beer is the last thing you<br />

should settle on, so come and get<br />

caught in Slipstream.<br />

07 3892 4582<br />

slipstreambrewing.com.au<br />

Burleigh Brewing Co<br />

Founded in 2006 by Peta and Brennan<br />

Fielding, Burleigh Brewing was one of<br />

the first independent craft breweries in<br />

QLD. Now celebrating 15 year of the<br />

brand, Burleigh Brewing has upgraded<br />

their Taphouse in Burleigh Heads, won<br />

countless awards for both business<br />

and beer (a testament to their shared<br />

and individual strengths), grown to a<br />

team of 70, and in their own humble,<br />

hard-working way, helped transform<br />

the Gold Coast’s craft brewing scene<br />

into one of the most vibrant and<br />

thriving in the country.<br />

07 5593 6000<br />

burleighbrewing.com.au<br />

Terella Brewing<br />

Terella means “Little Earth”, and<br />

we’re building our vision of a dream<br />

brewery, drawing inspiration from<br />

science, a serious love of beer, and our<br />

connection to the local land.<br />

We’ve planted ourselves in North Arm,<br />

a rural setting between the hinterland<br />

and farms of the Sunshine Coast,<br />

surrounded by crops and free roaming<br />

cattle. Our concept is based on a<br />

sustainable cycle, producing what we<br />

need and using what we produce.<br />

22 rotational taps and a new exciting<br />

beer released every week! Pushing<br />

the limits of Hops and Grains to<br />

produce quality small batch brews for<br />

enjoyment.<br />

0492 929 357<br />

sales@terellabrewing.com.au<br />

terellabrewing.com.au


Q U E E N S L A N D L O C A L S<br />

A CRAFTY<br />

BUNCH<br />

Your Mates<br />

Your Mates isn’t just a brand, it’s<br />

a lifestyle. Drinking good beer with<br />

good mates and having a bloody<br />

good time. We believe these simple<br />

pleasures are much sweeter with a<br />

good beer in hand. Mateship is our<br />

founding principle, it’s why we exist<br />

and encompasses everything we do.<br />

Our beers are represented by a few<br />

legendary characters we’ve all met<br />

in our lives, with distinct personalities<br />

matching their flavour styles. Our vision<br />

is to inspire mateship through great<br />

beers, and our mission is to build<br />

an inclusive beer community at our<br />

brewery on the Sunshine Coast, our<br />

beautiful backyard in Queensland and<br />

beyond!<br />

0456 492 889<br />

yourmatesbrewing.com<br />

Felons Brewing Co<br />

Founded by Brisbane locals, Felons<br />

Brewing Co. is a modern-day brewery<br />

proudly positioned on the banks of the<br />

Brisbane River. Our brewery is nestled<br />

down under the Story Bridge, within<br />

Howard Smith Wharves. We truly<br />

believe that beer is what binds us all<br />

to this great part of the world and as<br />

proud brewers, we believe in brewing<br />

with passion and freedom.<br />

07 3188 9090<br />

felonsbrewingco.com.au


W H Y N O T S T O C K & S U P P O R T<br />

A CRAFTY<br />

BUNCH<br />

Brouhaha<br />

In 2016, four Sunny coast locals set<br />

out to build their ultimate brewpub. One<br />

that produced premium quality beer<br />

and serviced fresh, local food. Cut to<br />

today, Brouhaha has expanded to Aura<br />

with a seaside production brewery &<br />

taproom, making Maleny the pilot kit for<br />

new and bespoke seasonal brews.<br />

toby@brouhahabrewery.com.au<br />

0405 707 975<br />

brouhahabrewery.com.au<br />

Revel Brewing Co.<br />

We are proud to be one of<br />

Queensland’s best independent<br />

breweries consistently producing<br />

Australian & International award<br />

winning beers.<br />

Bringing brewing back to Bulimba<br />

where the original Eagle Brewery<br />

resided in 1883 and the essence of<br />

QLD brewing began. Our beers are<br />

bursting with flavour and personality<br />

whilst possessing drinkability for<br />

everyone.<br />

Come and be a part of the Revel-ution!<br />

Matthew Flexman<br />

matt@revelbrewingco.com.au<br />

Boiling Pot Brewing Co.<br />

Everything we do at Boiling Pot<br />

Brewing Co. is influenced by our<br />

birthplace, Noosa, with all its beauty,<br />

nature and damn fine beer-drinking<br />

weather.<br />

We named the brewery in honour of the<br />

first headland in Noosa National Park,<br />

Boiling Pot, if you know it, you know it.<br />

If we could bottle the feeling you get at<br />

Boiling Pot, it’d be a bestseller.<br />

At Boiling Pot, we take what we do<br />

seriously but we know we’re not<br />

saving the world. Our mission is<br />

simple: to make life that little bit better<br />

for beer drinkers, one beer at a time.<br />

#cheerseverybody<br />

0414 415 920<br />

boilingpotbrewingco.com.au<br />

<strong>QHA</strong> REVIEW | 58<br />

Granite Belt Brewery<br />

Granite Belt Brewery is a small batch<br />

brewery with a passion for creating<br />

unique, full flavoured beers that are<br />

perfect for every occasion. Our beers<br />

are made purely... to be enjoyed.<br />

We brew and bottle everything onsite<br />

in Stanthorpe on the Granite Belt, and<br />

is available for wholesale distribution<br />

07 4681 1370<br />

granitebeltbrewery.com.au<br />

The Catchment Brewing Co<br />

Catchment Brewing Co, located in a<br />

beautiful art deco building in West End<br />

is a fully functioning brewery, bar and<br />

restaurant and your one stop shop for<br />

all things craft beer, awesome food or<br />

functions.<br />

Whether sampling the medal winning<br />

core range beers named after iconic<br />

streets in the local catchment or the<br />

seasonal smash hits that will amaze<br />

you, it’s well worth a visit for a taste of<br />

West End.<br />

Catchment Brewing Co - For locals,<br />

by locals, everywhere.<br />

07 3846 1701<br />

bookings@catchmentbrewingco.com.au<br />

catchmentbrewingco.com.au


Paul St John-Wood PUB TALK<br />

WHAT A NIGHT!<br />

Congratulations to all finalists, and subsequent<br />

category winners at the 2022 <strong>QHA</strong> Awards For<br />

Excellence Gala held at the BCEC in June. The event<br />

truly has become the industry’s ‘night of nights’ with<br />

over 1700 attendees celebrating the success of their<br />

counterparts within the industry. All category winners<br />

will now advance to the AHA National Awards in<br />

November. We wish them all the best of luck and<br />

continued success with their trade.<br />

Toowoomba Region Hoteliers Meeting<br />

– Southern Hotel<br />

On Tuesday 21 June the <strong>QHA</strong> held the Toowoomba<br />

Hoteliers Meeting for publicans from around the<br />

region at the Southern Hotel. The event featured<br />

presentations from a range of <strong>QHA</strong> corporate partners<br />

and <strong>QHA</strong> representatives. Thank you to the hoteliers<br />

and their key staff who were able to take time out of<br />

their businesses to attend the meeting, and thank you<br />

to Richard Bowly and the team at the Southern Hotel<br />

for hosting another great <strong>QHA</strong> event up on the range.<br />

Annual Liquor License Fees<br />

A simple courtesy reminder that annual liquor license<br />

fees are due and payable by 31 <strong>July</strong>. While it has<br />

been appreciated, and warranted, that license fees<br />

have not been payable for the previous two years<br />

due to the pandemic, don’t be one of the venues<br />

caught with unlicensed trade on or after 1 August. The<br />

fines are significant and OLGR are unsympathetic to<br />

any excuse. If you have financial hardship there are<br />

payment options available to you.<br />

Rockhampton Region Hoteliers Meeting<br />

On Tuesday 5 <strong>July</strong> the <strong>QHA</strong> will host a publican’s<br />

lunch for hoteliers and their key staff from around<br />

the Rockhampton Region. The lunch will feature<br />

discussions and business development presentations<br />

from a range of <strong>QHA</strong> staff and corporate partners.<br />

Details of the Lunch have been sent to all venues in<br />

the Rockhampton Region to register their attendance.<br />

<strong>QHA</strong> Regional Board Meeting – Longreach<br />

– Save the Date<br />

The tradition of the <strong>QHA</strong> Regional Board Meeting<br />

continues and this year Longreach is the chosen<br />

destination. The meeting will be held on Tuesday 16th<br />

August. Detailed invitations will be sent via post and<br />

email to hoteliers in West Queensland.<br />

<strong>QHA</strong> & IGT Golf Day – The Club at Parkwood<br />

Village Gold Coast – Save the Date<br />

The <strong>QHA</strong> & IGT Golf Day is an event that is a favourite<br />

for many on the annual calendar. For 2022 we made<br />

the decision to shift the Golf Day from earlier in the<br />

year (traditionally March) to September to try and avoid<br />

the wet weather we have experienced for the past few<br />

years, so fingers crossed we have a dry sunny day on<br />

the Gold Coast for Tuesday 6 September – lock it in<br />

your diaries!<br />

<strong>QHA</strong> REVIEW | 59


COCKTAILS<br />

COCKTAIL CANS,<br />

FOR WHEN COCKTAILS CANNOT.<br />

<strong>QHA</strong> REVIEW | 60<br />

Over the past five decades Australian makers have<br />

become synonymous with the creation of incredible<br />

drinks, whether it is our award-winning winemakers,<br />

our incredible whisky distillers, our star-studded gin<br />

distilling industry, or more recently our new role as the<br />

home of the world’s best premixed cocktails.<br />

Launching in Melbourne in 2019, can cocktail<br />

company Curatif has blazed a trail that was previously<br />

regarded as unthinkable – how could better than bar<br />

quality cocktails be created in a ready-to-drink (RTD)<br />

format? With that objective in mind Matt Sanger and<br />

his team set out to capture cocktails in a can that<br />

rivalled the quality of drinks served across the world’s<br />

best bars. Their ground-breaking innovations in terms<br />

of drink production and use of lightweight, sustainable,<br />

fast-chill cans soon made them pioneers of the new<br />

wave of modern RTDs.<br />

The label’s quest to stay true to real recipes even<br />

while translating them into pre-mixed form is achieved<br />

via extensive research, testing and experimentation,<br />

and ensures Curatif remains the most influential<br />

independent name in the global ready-to-drink<br />

category today. An unwavering focus on using real,<br />

fresh ingredients, including freshly-squeezed citrus<br />

juices sourced from the Central Coast, doesn’t hurt<br />

either.<br />

These are expertly crafted drinks. Curatif cocktails<br />

are typically made in consultation with the best craft<br />

distillers, bars and bartenders in the nation (and<br />

beyond). Collaborations include those with renowned<br />

spirits makers like Archie Rose Distilling Co., Never<br />

Never and Tequila Tromba, as well as venues like Bar<br />

Bambi, Black Pearl and Jacoby’s Tiki Bar.<br />

Consumers can taste the quality poured into every<br />

can. The recent SIP Awards showered Curatif with<br />

a glittering haul of 13 honours as judged by real life<br />

drinkers. Highlights include a Double Gold for the<br />

Archie Rose Espresso Martini and a Platinum for the<br />

Tequila Tromba Tommy’s Margarita. Joining these<br />

are an Innovation Award for the ground-breaking<br />

Bar Bambi Amaretto Sour and five golds across the<br />

portfolio as well as five Consumers’ Choice Awards;<br />

reflecting quality and consistency in the cocktails<br />

year on year. With back-to-back wins for World’s


CURATIF<br />

ESPRESSO MARTINI<br />

Authentic roast coffee<br />

upfront with notes of<br />

dark chocolate expertly<br />

tempered with considered<br />

liqueur delight. The elegant<br />

lightness of Archie Rose<br />

vodka provides a considered<br />

balance against the evidently<br />

considered roast of Seven<br />

Seeds coffee, the sum<br />

of which was surprisingly<br />

amazing. The perfect cocktail<br />

to start, or end, the night.<br />

TOMMY’S MARGARITA<br />

Best Classic and World’s Best<br />

Contemporary Cocktail at the World<br />

Drinks Awards under their belts,<br />

along with another slate of awards<br />

at the prestigious San Francisco<br />

World Spirits Competition, Curatif<br />

has set the benchmark for quality,<br />

convenience, and sustainability.<br />

Aside from being nestled in fridge<br />

doors and stocked in home bars,<br />

Curatif has found itself posted to<br />

elegant new quarters in the minibars<br />

and in-room menus of some<br />

of the world’s most prestigious<br />

five star hotels. Solving the global<br />

challenge of talent recruitment<br />

while at the same time creating<br />

high value experiences for guests<br />

has shown that the appeal of a nofuss,<br />

perfect serve, minimal waste<br />

cocktail - in an instant - is obvious.<br />

AMARETTO SOUR<br />

The nose is unmistakable,<br />

marzipan that delights and<br />

invites no matter how many<br />

times you return to the<br />

glass. The first sip is mouthfilling<br />

almond, chased by a<br />

perfectly lip-pursing lemon<br />

sour complimented by a<br />

comforting sweetness that<br />

sweeps the palate in a wave<br />

of familiarity. The combination<br />

of creamy, sweet and sour<br />

is blissfully balanced and<br />

playfully poised.<br />

A thirst-quenching, poolside<br />

Tommy’s Margarita that heroes<br />

Tequila Tromba - a world class<br />

tequila distilled in Jalisco,<br />

Mexico by world renowned<br />

master distiller Marco Cedano.<br />

With lime juice squeezed fresh<br />

from the Central Coast, this<br />

perfectly balanced cocktail<br />

is positioned to elevate your<br />

Summer drinking (in every<br />

season).


q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />

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ASK FOR OUR 2022<br />

MEDIA GUIDE<br />

Detailing our planned editorial showcases<br />

for the year ahead.<br />

INSURANCE | RISK MANAGEMENT | CONSULTING<br />

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All queries, be it in relation to editorial, advertising,<br />

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0413 698 630 | qhareview@qha.org.au<br />

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For more information on cost-effective advertising<br />

and promotion of your business in the <strong>QHA</strong> REVIEW<br />

contact qhareview@qha.org.au<br />

MARKET LEADING BRANDS IN EQUIPMENT<br />

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TRADE DIRECTORY<br />

LEADING PUB AND HOTEL LAWYERS IN QUEENSLAND<br />

Mullins’ hospitality team has unrivalled experience in the liquor<br />

and gaming sector, developed over 30 years. From greenfield<br />

applications and integrated developments to liquor and<br />

gaming compliance and employment advice - we are your<br />

one-stop-shop to ensure the best outcomes for your hotel.<br />

Curt Schatz, Managing Partner<br />

Direct: 07 3224 0230<br />

Email: cschatz@mullinslawyers.com.au<br />

mullinslawyers.com.au<br />

STODDART<br />

Stoddart are one of Australia’s leading manufacturers and<br />

importers of a large range of world leading equipment for<br />

food service and bar applications.<br />

Darrin Miller<br />

P: 0417 867 979 E: dmiller@stoddart.com.au<br />

stoddart.com.au<br />

RAMSDEN LAWYERS<br />

The commercial team at Ramsden<br />

Lawyers has extensive expertise in<br />

hospitality, liquor and gaming law.<br />

Call us today for a free 30-minute<br />

consultation.<br />

P: 1300 749 709<br />

www.ramsdenlaw.com.au<br />

CASINO CONSOLES<br />

Footrest, slimline and cashless bases<br />

available. Casino Consoles, the only<br />

name you need when it comes to<br />

professional poker machine bases<br />

and screening.<br />

P: 07 3890 2969<br />

www.casinoconsoles.com.au<br />

SCIENTIFIC GAMES<br />

This new generation of exciting game<br />

content draws on the strength of<br />

Scientific Games to create one of<br />

the most dynamic game libraries<br />

in the market.<br />

P: 07 3458 9180<br />

www.sggaming.com/australia<br />

ELECTRICA SOUND & VISION<br />

Trust the experts in CCTV / Facial<br />

Recognition, Alarm and access<br />

control Systems plus all your data<br />

needs. Get the competitive edge with<br />

the latest digital advertising displays,<br />

LED screens, Music and TV systems<br />

P: 0411 799 914<br />

darren@electrica.net.au<br />

www.electrica.net.au<br />

HOLDING REDLICH<br />

Full range of commercial legal services<br />

to assist the liquor and gaming<br />

industry, including all Liquor/Gaming<br />

applications and advisory, WHS,<br />

employment and property services.<br />

Robert Lyons<br />

P: 07 3135 0559<br />

E: Robert.Lyons@holdingredlich.com<br />

www.holdingredlich.com<br />

<strong>QHA</strong> REVIEW | 63


<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />

<strong>QHA</strong> PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY.<br />

THE BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE <strong>QHA</strong> ENCOURAGES<br />

MEMBER HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A <strong>QHA</strong><br />

PARTNER OR CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, <strong>QHA</strong> INDUSTRY ENGAGEMENT MANAGER ON (07) 3221 6999.<br />

<strong>QHA</strong> REVIEW | 64<br />

ACCOMMODATION<br />

Student One Pty Ltd<br />

Ph: 07 3085 3050<br />

studentone.com<br />

ACCOUNTING/ TAX<br />

BDO Australia<br />

Ph: 07 3237 5999<br />

bdo.com.au<br />

HLB Mann Judd -<br />

Chartered Accountants<br />

Ph: 07 3001 8800<br />

hlb.com.au<br />

Prosperity Advisers QLD<br />

Ph: 07 3007 1971<br />

prosperity.com.au<br />

SW Accountants &<br />

Advisors<br />

Ph: 07 3085 0888<br />

sw-au.com<br />

Quantaco<br />

Ph: 02 8346 6000<br />

www.quantaco.co<br />

Clarity Management<br />

Ph: 3058 9732<br />

claritymg.com.au<br />

Hotel Accountants Pty Ltd<br />

Ph: 07 5560 8988<br />

hotelaccountants.com.au<br />

McGrathNicol<br />

Ph: 07 3333 9800<br />

mcgrathnicol.com<br />

Professional Client Services<br />

(QLD) P/L- Accountants &<br />

Business Advisors<br />

Ph: 07 3209 4452<br />

pcsqld.com.au<br />

ARCHITECTS / REPAIRS<br />

REFURBISHMENT/<br />

RECONSTRUCTION /<br />

CONSTRUCTION<br />

Ashley Cooper<br />

Construction<br />

07 3142 5915<br />

ashleycooper.com<br />

BSPN Architecture<br />

Ph: 07 3851 9100<br />

bpsn.com.au<br />

Open Projects<br />

Ph: 1800 461 421<br />

openprojects.com.au<br />

Paynters - Design &<br />

Construction<br />

Ph: 07 3368 5500<br />

paynters.com.au<br />

Rohrig Constructions<br />

Ph: 07 3257 4411<br />

rohrlg.com.au<br />

BWC Constructions Pty Ltd<br />

Ph: 0403 579 997<br />

bwcgroup.com.au<br />

Hot Concepts Design and<br />

Construction<br />

Ph: 07 3277 7740<br />

hotconcepts.com.au<br />

ICM Construction<br />

Ph: 1300 798 107<br />

icmco.com.au<br />

IQ Construct<br />

Ph: 3667 8202<br />

iqcontruct.com.au<br />

BEVERAGES<br />

Accolade Wines<br />

Ph: 07 3252 7933<br />

accolade-wines.com<br />

Brown-Forman<br />

Australia P/L<br />

Ph: 07 3010 2000<br />

brown-forman.com<br />

Campari Australia Pty Ltd<br />

Ph: 07 3253 1801<br />

camparigroup.com.au<br />

Carlton & United<br />

Breweries<br />

Ph: 07 3666 4104<br />

cub.com.au<br />

Coca-Cola Europacific<br />

Partners<br />

Ph: 13 26 53<br />

ccamatil.com<br />

Coopers Brewery<br />

Ph: 07 3275 3732<br />

coopers.com.au<br />

CUB Premium<br />

Beverages<br />

Ph: 07 3666 4104<br />

cub.com.au<br />

Diageo<br />

Ph: 07 3257 0800<br />

diageo.com<br />

Ice & Beverage Solutions<br />

Ph: 0414 938 276<br />

iceandbeverage.com.au<br />

Lion<br />

Ph: 07 3361 7400<br />

lionco.com<br />

Liquid Specialty<br />

Beverages<br />

Ph: 07 5440 2006<br />

liquidsb.com.au<br />

Pernod-Ricard Australia<br />

Ph: 07 3340 5471<br />

pernod-ricard.com<br />

Red Bull Australia<br />

Ph: 02 9023 2892<br />

redbull.com.au<br />

Samuel Smith & Son<br />

Ph: 07 3373 5777<br />

samsmith.com<br />

Sirromet Wines<br />

Ph: 07 3206 2999<br />

sirromet.com<br />

Southtrade International<br />

Ph: 07 3085 7418<br />

southtradeint.com.au<br />

Treasury Wine Estates<br />

Ph: 03 9685 8000<br />

treasurywineestates.com<br />

Your Mates Brewing<br />

Company<br />

Ph: 07 5329 4733<br />

yourmatesbrewing.com<br />

4 Hearts Brewing Co.<br />

Ph: 0428 236 436<br />

4heartsbrewing.com<br />

Heads of Noosa Brewing<br />

Co.<br />

Ph: 0401 399 625<br />

headsofnoosa.com.au<br />

Terella Brewing<br />

0408 920 759<br />

terellabrewing.com.au<br />

BUILDING SUPPLIES<br />

& SERVICES<br />

Bunnings<br />

Ph: 07 3452 5725<br />

bunnings.com.au<br />

EDUCATION, TRAINING<br />

& EMPLOYMENT<br />

Best Security - Security<br />

and Training<br />

Ph: 07 3212 8460<br />

bestsecurlty.net.au<br />

Frontier Leadership<br />

Ph: 0423 097 246<br />

frontierleadership.edu.au<br />

Federation Academy<br />

Ph: 0423 097 246<br />

federationacademy.edu.au<br />

Lighthouse Safety &<br />

Compliance<br />

Ph: 0422 669 631<br />

www.lighthousesafety.com.au<br />

Professional Hospitality<br />

Ph: 07 3160 8132<br />

professionalhospitality.<br />

com.au<br />

MLKA Hospitality<br />

Recruitment<br />

Ph: 07 4128 8400<br />

mlkarecruitment.com.au<br />

TAFE Queensland<br />

Ph: 1300 308 233<br />

tafeqld.edu.au<br />

Tribe Workforce Solutions<br />

Ph: 07 3238 0808<br />

tribeworkforce.com.au<br />

Zenith Hospitality Staffing<br />

Solutions<br />

(07) 3002 4000<br />

zenithhospitality.com<br />

ENERGY GAS/POWER<br />

BOC Limited<br />

Ph: 07 3212 4135<br />

boc.com.au<br />

TransTasman<br />

Energy Group<br />

Ph: 1300 118 834<br />

tteg.com.au<br />

ELGAS<br />

Ph: 02 9672 0777<br />

elgas.com.au<br />

Horan and Bird<br />

Ph: 1300 467 262<br />

horanandbird.com.au<br />

Sun Flux Solar Australia<br />

Pty Ltd<br />

Ph: 0421 082 828<br />

sunfluxsolar.com.au<br />

FINANCES, BANKING,<br />

INSURANCE &<br />

INVESTMENTS<br />

Beyond Payments<br />

Ph: 07 3505 2217<br />

beyondpayments.com.au<br />

BDO Australia<br />

Ph: 07 3237 5999<br />

bdo.com.au<br />

Commonwealth Bank of<br />

Australia<br />

Ph: 0476 824 307<br />

CommBank.com.au<br />

Gallagher Insurance<br />

Brokers<br />

Brisbane: 07 3367 5000<br />

Nth QLD: 07 4753 5311<br />

Toowoomba: 07 4639 7102<br />

ajg.com.au<br />

Shift<br />

Ph: 0498 137 007<br />

shift.com.au<br />

Green Finance Group<br />

Ph: 0457 883 700<br />

greenfinancegroup.<br />

com.au<br />

GSA Insurance Brokers<br />

Ph: 02 8274 8138<br />

gsaib.com.au<br />

Waratah Debt Capital<br />

Ph: 0448 681 783<br />

waratahmanagement.<br />

com.au<br />

Westpac Banking<br />

Corporation<br />

Ph: 0438 701 195<br />

westpac.com.au<br />

Austcover<br />

Ph: 0412 286 511<br />

austcover.com.au<br />

Banktech<br />

Ph: 1800 080 910<br />

banktech.com.au<br />

BUPA - health insurance<br />

Ph: 134135<br />

(quote ID 2109197)<br />

bupa.com.au<br />

CTB & Co (Cooking the Books)<br />

Ph: 1300 911 282<br />

cookingthebooks.com<br />

Trinitas Australia Pty Ltd<br />

Ph:1300 836 025<br />

trinitas3.com.au<br />

FOOD & ASSOCIATED<br />

BUSINESSES<br />

Bidfood Australia Limited<br />

Ph: 0434 939 134<br />

bidfood.com.au<br />

PFD Food Services<br />

Ph: 131 733<br />

pfdfoods.com.au<br />

Simon George and Sons<br />

Ph: 07 3717 1400<br />

simongeorge.com.au<br />

CTB & Co<br />

(Cooking the Books)<br />

Ph: 1300 911 282<br />

cookingthebooks.com<br />

Food and Agribusiness<br />

Network<br />

Ph: 0419 651 157<br />

foodagribusiness.org.au<br />

Goodrop Oils<br />

Ph: 0439 206 664<br />

goodropoils.com<br />

The Entertainment Group of<br />

Australia Pty Ltd<br />

Ph: 0413 035 482<br />

entertainment.com.au<br />

FURNITURE SUPPLY<br />

Table Top Innovations<br />

07 5532 7191<br />

tabletopinnovations.com.au<br />

GAMING AND RACING<br />

Ainsworth Game<br />

Technology P/L<br />

Ph: 07 3209 6210<br />

ainsworth.com.au<br />

Aristocrat Leisure<br />

Industries<br />

Ph: 07 3727 1600<br />

aristocrat.com.au<br />

IGT<br />

Ph: 07 3890 5622<br />

igt.com.au<br />

Konami Australia<br />

Ph: 02 9666 3111<br />

konamiaustralia.com.au<br />

MAX<br />

Ph: 0436 839 857<br />

max.com.au


<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />

Scientific Gaming<br />

Ph: 02 9773 0299<br />

scientificgames.com<br />

Simtech<br />

Ph: 07 5596 6993<br />

simtechcreations.com<br />

Tabcorp Keno<br />

Ph: 07 3243 4113<br />

tabcorp.com.au<br />

TAB<br />

Ph: 1800 823 888<br />

tab.com.au<br />

Nightlife - Music & Video<br />

Freecall: 1800 679 748<br />

nightlife.com.au<br />

Pro Score - Sporting<br />

Promotions<br />

Ph: 0431 366 800<br />

proscore.com.au<br />

Rooks Entertainment<br />

Ph: 07 4068 8633<br />

rooks-entertainment.com.au<br />

HOTEL & BAR SUPPLIES<br />

<strong>QHA</strong> PLATINUM PARTNERS<br />

UTOPIA Gaming Systems<br />

Ph: 1800 200 201<br />

utopiagaming.com.au<br />

Australian Pokie Consoles<br />

Ph: 0413 261 777<br />

clubsandpubs.com.au<br />

HOSPITALITY<br />

CONSULTANTS<br />

AHS Hospitality<br />

Ph: 07 5512 6143<br />

ahshospitality.com.au<br />

DASK Entertainment<br />

Group Pty Ltd<br />

Ph: 0452 640 418<br />

daskentertainment.com.au<br />

DNS Specialist Services<br />

Ph: 0433 906 809<br />

dnsspecialistservices.com.au<br />

DWS Hospitality Specialists<br />

Ph: 07 3878 9355<br />

dws.net<br />

Sculpture Hospitality<br />

Queensland<br />

Ph:0427 532 925<br />

sculpturehospitality.com<br />

Now Book It<br />

Ph: 1800 265 726<br />

nowbookit.com<br />

Nuvho<br />

Ph: 07 3357 9951<br />

nuvho.com<br />

BOC Limited -Gas/<br />

Reticulation Supply<br />

Ph: 07 3212 4322<br />

boc.com.au<br />

Reward Hospitality<br />

Ph: 07 3341 5929<br />

rewardhospitality.com.au<br />

Stoddart<br />

Ph: 0437 576 447<br />

stoddart.com.au<br />

HOTEL BROKERS /<br />

REAL ESTATE /<br />

PROPERTY VALUERS<br />

Off Market Hotels<br />

Chris Cameron<br />

Ph: 0477 271 875<br />

offmarkethotels.com.au<br />

Power Jeffrey & Co -<br />

Hotel Brokers<br />

Ph: 07 3832 6000<br />

powerjeffrey.com.au<br />

CRE Brokers<br />

Ph: 07 5371 0165<br />

crebrokers.com<br />

HTL Property<br />

Ph: 02 8016 3810<br />

htlproperty.com.au<br />

JLL<br />

Ph: 07 3231 1311<br />

jll.com.au<br />

LEGAL<br />

<strong>QHA</strong> DIAMOND PARTNERS<br />

<strong>QHA</strong> GOLD PARTNERS<br />

Prostaff Events Pty Ltd<br />

Ph: 07 3061 8644<br />

facebook.com/Prostaff-Events<br />

HOTEL ENTERTAINMENT<br />

Fox Sports<br />

Ph: 0403 061 412<br />

foxsports.com.au<br />

Foxtel for Business<br />

Ph: 1300 720 630<br />

austar.com.au<br />

Sky Channel<br />

Ph: 07 3228 6344<br />

Freecall: 1800 251 710<br />

skychannel.com.au<br />

The Card Network<br />

Ph: 1300 375 346<br />

thecardnetwork.com.au<br />

Damian’s Games<br />

Ph: 0412 726 688<br />

accounts@damian.com.au<br />

Grub Lab<br />

Ph: 0437 875 134<br />

grublab.io<br />

Mullins<br />

Ph: (07) 3224 0222<br />

mullinslawyers.com.au<br />

Commercial Licensing<br />

Specialists<br />

Ph: 07 5526 0112<br />

clslicensing.com.au<br />

Corrs Chambers<br />

Westgarth – Lawyers<br />

Ph: 07 3228 9778<br />

corrs.com.au<br />

Holding Redlich<br />

Ph: 07 3135 0500<br />

holdingredlich.com<br />

HopgoodGanim Lawyers<br />

Ph: 0419 762 469<br />

hopgoodganim.com.au<br />

MBA Lawyers<br />

Ph: 07 5619 7319<br />

mba-lawyers.com.au<br />

Ramsden Lawyers<br />

Ph: 07 5554 1964<br />

ramsdenlaw.com.au<br />

BDO Australia<br />

BSV<br />

CashZone<br />

Ice & Beverage<br />

Solutions<br />

13cabs<br />

Best Security<br />

Beyond Payments<br />

BOC Limited<br />

BSPN Architecture<br />

Coopers Brewery<br />

Green Finance Group<br />

GSA Insurance<br />

Brokers<br />

HLB Mann Judd<br />

Liquid Specialty<br />

Beverages<br />

<strong>QHA</strong> SILVER PARTNERS<br />

Off Market Hotels<br />

Prosperity<br />

Advisers QLD<br />

Simon George & Sons<br />

Tanda<br />

<strong>QHA</strong> BRONZE PARTNERS<br />

me&u<br />

MSL Solutions<br />

Open Projects Group<br />

Paynters<br />

Payo<br />

Platypus Print<br />

Packaging<br />

Power Jeffrey and<br />

Company<br />

Quantaco<br />

Rohrig Constructions<br />

Trans Tasman Energy<br />

Group<br />

UTOPIA Gaming<br />

Systems<br />

Your Mates Brewing<br />

Company<br />

Red Bull Australia<br />

Secure Access I.T.<br />

Shift<br />

Simtech<br />

Southtrade<br />

International<br />

SW Accountants<br />

& Advisors<br />

The Card Network<br />

Waratah Debt Capital<br />

<strong>QHA</strong> REVIEW | 65


<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />

APPROVED<br />

MANAGER’S<br />

LICENCE<br />

RESPONSIBLE MANAGEMENT<br />

OF LICENSED VENUES<br />

TRAINING<br />

“HONESTLY THE BEST TRAINING<br />

SESSION! FUN AND LIGHT-HEARTED<br />

WHILE BEING VERY INFORMATIVE AND<br />

KNOWLEDGEABLE. THANKS, <strong>QHA</strong>.”<br />

OTHER COURSES OFFERED:<br />

Online RSA/RSG Training<br />

Gaming Nominee Training<br />

Employment Relations Training<br />

Employment Relations Webinar<br />

LIQUOR<br />

BUYING GROUPS<br />

Bottlemart<br />

Ph: 1300 733 504<br />

bottlemart.com.au<br />

Independent Liquor<br />

Group<br />

Ph: 07 3713 2751<br />

ilg.com.au<br />

Liquor Legends<br />

Ph: 07 3107 7422<br />

liquorlegends.com.au<br />

LIQUOR<br />

WHOLESALE GROUPS<br />

ALM (Australian Liquor<br />

Marketers)<br />

Brisbane: 07 3489 3600<br />

Townsville: 07 4799 4022<br />

Cairns: 07 4041 6070<br />

almliquor.com.au<br />

Your Mates Brewing<br />

Company<br />

Ph: 07 5329 4733<br />

yourmatesbrewing.com<br />

4 Hearts Brewing Co.<br />

Ph: 0428 236 436<br />

4heartsbrewing.com<br />

Terella Brewing<br />

0408 920 759<br />

terellabrewing.com.au<br />

POINT OF SALE /<br />

PAYMENTS<br />

Beyond Payments<br />

Ph: 0408 730 455<br />

beyondpayments.com.au<br />

CashZone<br />

Ph: 0466 148 752<br />

cashzoneatm.com.au<br />

MSL Solutions<br />

Ph: 0448 134 625<br />

mslsolutions.com<br />

Future Business Technology<br />

Group<br />

Ph: 1300 706 155<br />

fgtgroup.com.au<br />

Lotus Commercial Pty Ltd<br />

Ph: 1300 653 536<br />

lotusfilters.com.au<br />

Luxxe Outsourced Hotel<br />

Services<br />

Ph: 03 8761 9156<br />

luxxe.com.au<br />

Tru Security Services<br />

Phone: 0452 377 662<br />

trusecurity.com.au<br />

SUPERANNUATION<br />

HOSTPLUS<br />

Ph: 1300 467 875<br />

hostplus.com.au<br />

TECHNOLOGICAL<br />

PRODUCTS & SERVICES<br />

BSV<br />

Ph: 1300 244 727<br />

bigscreenvideo.com.au<br />

me&u<br />

Ph: 02 9057 8500<br />

meandu.com.au<br />

Payo<br />

Ph: 0450 240 622<br />

payo.com.au<br />

Secure Access I.T.<br />

1300 880 565<br />

secureaccess.com.au<br />

Tanda<br />

Ph: 1300 859 117<br />

tanda.co<br />

Compassify Pty Ltd<br />

Ph: 0406 624 677<br />

compassify.com.au<br />

Cherry Hub Pty Ltd<br />

Ph: 0409 548 276<br />

www.cherryhub.com.au<br />

Qantum Network Pty Ltd<br />

Ph: 0417 125 566<br />

qantumnetwork.com.au<br />

Scantek Solutions<br />

Ph: 1300 552 106<br />

scantek.com.au<br />

TableTime Pty Ltd<br />

Ph: 0405 052 682<br />

tabletime.com.au<br />

Ticket Solutions Pty Ltd<br />

Ph: 3503 6806<br />

oztix.com.au<br />

Vix Vizion Pty Ltd<br />

0413 026 918<br />

www.vixvizion.com<br />

13001 COMMS Pty Ltd<br />

Ph: 1300 126 667<br />

13001comms.com.au<br />

TRANSPORT<br />

A.P. Eagers Limited<br />

Ph: 07 3109 6731<br />

apeagers.com.au<br />

13cabs<br />

Ph: 132 227<br />

13cabs.com.au<br />

WASTE MANAGEMENT<br />

Bottlecycler (QLD) Pty Ltd<br />

Ph: 1300 306 039<br />

bottlecycler.com<br />

Envirobank Recycling<br />

Ph: 07 3063 7677<br />

envirobank.com.au<br />

Banktech<br />

Ph: 1800 080 910<br />

banktech.com.au<br />

Chewzie Table Ordering<br />

Ph: 1300 243 994<br />

chewzie.me/<br />

Responsible Management of Licensed Venues<br />

Training is a mandatory training requirement<br />

for those applying for a liquor licence, and<br />

applicants for an Approved Manager’s Licence.<br />

Training is offered face to face at regional<br />

centres throughout Queensland.<br />

Bepoz Retail Solutions<br />

Ph: 1300 023 769<br />

bepoz.com.au<br />

Harris Data Systems<br />

Ph: 07 5535 7677<br />

harrisdata.com.au<br />

MyVenue Pty Ltd<br />

Ph: 0447 129 873<br />

myvenue.com/pubs-cafes-bars<br />

DQ VIP Systems<br />

Ph: 0448 749 008<br />

getdqd.com<br />

Future Business Technology<br />

Group<br />

Ph: 1300 706 155<br />

fgtgroup.com.au<br />

IDU Technologies Pty Ltd<br />

mitch@idu-identification.com<br />

idu-identification.com<br />

For more information please contact the<br />

<strong>QHA</strong> Training Centre<br />

Ph: 07 3221 6999 Fax: 07 3221 6649<br />

Email: training@qha.org.au<br />

Web: www.qha.org.au<br />

PRINTING / PACKAGING<br />

Platypus Print Packaging<br />

Ph 07 3352 0300<br />

www.platys.com.au<br />

SECURITY / CLEANING<br />

Best Security<br />

Ph: 07 3212 8460<br />

bestsecurity.net.au<br />

CMBM Facility Services<br />

Ph: 07 3391 1040 /<br />

0419 708 715<br />

cmbm.com.au<br />

JB Hi-Fi Commercial<br />

Division<br />

Ph: 07 3360 9925<br />

jbhifi.com.au<br />

Klackit<br />

Ph: 0404 840 858<br />

klackit.com<br />

Mr Yum<br />

Ph: 0448 504 121<br />

mryum.com.au<br />

MyVenue Pty Ltd<br />

Ph: 0407329 953<br />

myvenue.com<br />

onPlatinum ICT<br />

Ph: 0402 281 561<br />

onplatinum.com.au


Parkwood<br />

Go lf<br />

Hole<br />

Sponsorships<br />

Available<br />

Golf Club<br />

Tickets<br />

on sale<br />

soon<br />

Day<br />

T U E S<br />

D A Y<br />

6 2022<br />

SEPTEMBER<br />

enquiries kmott@qha.org.au<br />

web qha.org.au

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