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Sony VGN-CR41ZR - VGN-CR41ZR Documents de garantie Anglais

Sony VGN-CR41ZR - VGN-CR41ZR Documents de garantie Anglais

3-291-815-01.book Page

3-291-815-01.book Page 20 Wednesday, October 31, 2007 8:45 AM Country Language Phone number Call this number when your VAIO is … Italy Italian 848 801 541 … in warranty. … out of warranty. … purchased outside the EU. Luxembourg French 342 08 08 538 … in warranty. 342 08 08 380 … out of warranty. … purchased outside the EU. The Netherlands Dutch 020 346 93 03 … in warranty. 0900 04 00 278 … out of warranty. … purchased outside the EU. Norway English 23162592 … in warranty. … out of warranty. … purchased outside the EU. Portugal Portuguese 808 201 174 … in warranty. 707 200 672 … out of warranty. … purchased outside the EU. Russian Federation Russian 495 258 76 69 … in warranty. … out of warranty. … purchased outside the EU. Spain Spanish 914 534 087 … in warranty. 803 111 933 … out of warranty. … purchased outside the EU. Switzerland German 01800 93 00 … in warranty. 0900 000 033 … out of warranty. … purchased outside the EU. French 01800 97 00 … in warranty. 0900 000 034 … out of warranty. … purchased outside the EU. Sweden Swedish 08 58 769 220 … in warranty. … out of warranty. … purchased outside the EU. Turkey Turkish 444 82 46 … in warranty. 444 04 70 … out of warranty. … purchased outside the EU. United Kingdom English 0870 240 24 08 … in warranty. 0905 031 00 06 … out of warranty. … purchased outside the EU. Ukraine Russian (44) 390 8246 … in warranty. … out of warranty. … purchased outside the EU. Czech Republic Czech +420 2 9676 0422 … in warranty. … out of warranty. … purchased outside the EU. Romania Romanian 021 3138872 … in warranty. … out of warranty. … purchased outside the EU. Poland Polish 0 801 382 462 … in warranty. … out of warranty. … purchased outside the EU. 20

3-291-815-01.book Page 21 Wednesday, October 31, 2007 8:45 AM VAIO hardware repair services If you want more information on how this service is provided, go to the VAIO-Link website (http://www.vaio-link.com). While the majority of issues are resolved via the Internet or over the phone, sometimes resolving the problem might require intervention or repair. Our Customer Support Analysts will establish whether a repair is necessary. Prior to calling VAIO-Link and in order to allow a better service, please ensure that the following guidelines are followed: ❑ Have the serial number of your VAIO or a case number ready at hand. ❑ If your VAIO has not been registered yet, please register on http://club.vaio.sony.eu. ❑ Have a reasonable and clear definition of your problem. ❑ Detail any specific changes you have made to the PC system and/or applications running on the computer and/or peripheral devices connected to the computer. ❑ Provide any other additional data as requested. In case our Customer Support Analyst confirms the need for a repair, we would like to draw your attention to the following important remarks before we pick up your VAIO: ❑ Since you are responsible for backing up your data, it is essential that you back up all your files from your hard disk (onto a removable disc, for example), as Sony cannot guarantee the integrity of programs or data on your computer during the repair process. ❑ Do not include any accessories in the shipment of the main unit unless advised otherwise by our Customer Support Analyst. ❑ A flat fee will be charged for out-of-warranty repairs if you choose not to go ahead with the repair. ❑ An address, telephone number and contact person reachable during office hours are compulsory to allow our delivery courier and back-office team to operate successfully. 21