Brochure: ExcelPay 30
Brochure: ExcelPay 30
Brochure: ExcelPay 30
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<strong>ExcelPay</strong> <strong>30</strong> 7<br />
Can I cancel/surrender my policy?<br />
Buying a life policy is a long-term financial commitment. If you do not pay your premiums within<br />
the grace period, your policy may lapse unless your policy has acquired Cash Value. You may<br />
cancel/surrender your policy at any time by writing in to us if you haven’t made a claim yet. The<br />
cash amount that will be paid when you cancel/surrender the policy before maturity may be less<br />
than the total amount of premiums that you have paid.<br />
CLAIMS<br />
How do I make a claim?<br />
You need to complete the relevant claims forms which you can obtain from your AIA Agent, by<br />
calling the AIA Customer Service Hotline at 1<strong>30</strong>0-88-1899 or visit any AIA branch. You will find a<br />
list of AIA branches in Malaysia on the back of this document.<br />
What other documentation is required to be submitted together with the claim?<br />
In addition to the relevant claims forms, we require additional medical reports (as listed at the<br />
back of the claims form) to support the claim.<br />
When do I have to notify AIA of a claim?<br />
In the event of a claim, it is advisable that you notify us immediately + .<br />
+<br />
The notification period varies in accordance with the types of claims made. Please refer to the policy contract.<br />
REINSTATEMENT<br />
Can I reinstate my policy after it has lapsed?<br />
Yes, you may reinstate your policy subject to company’s terms and conditions. You may be<br />
required to provide health evidence to prove your insurability at the time of reinstatement.<br />
TAX RELIEF<br />
Is the premium paid for this policy eligible for income tax relief?<br />
This policy may qualify you for personal tax relief subject to the final decision of the Inland<br />
Revenue Board.<br />
INFORMATION<br />
What do I need to do if there are changes to my contact details?<br />
It is important that you inform us of any change in your contact details to ensure that all<br />
correspondences reach you in a timely manner.<br />
Where can I get further information?<br />
About <strong>ExcelPay</strong> <strong>30</strong><br />
Should you require additional information on <strong>ExcelPay</strong> <strong>30</strong> or about any other AIA insurance plans<br />
or riders, you can contact your AIA Agent, call our AIA Customer Service Hotline at 1<strong>30</strong>0-88-1899<br />
or by visiting any AIA branch nationwide. You will find a list of AIA branches on the back of this<br />
document. You can also contact us via email by visiting www.aia.com.my<br />
About Life Insurance<br />
Should you require additional information about life insurance, you may also refer to the<br />
insuranceinfo booklet on ‘Life Insurance’ available at all our branches or you can obtain a copy<br />
from the insurance agent or visit www.insuranceinfo.com.my<br />
IMPORTANT NOTE:<br />
Buying life insurance policy is a long-term financial commitment. You must choose the type of policy<br />
that best suits your personal circumstances. Please refer to the sales illustration pertaining to your<br />
policy provided to you by your insurer. You should read and understand the insurance policy and<br />
discuss with the agent or contact the insurance company directly for more information.