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Oktober 2011 - Ministry of Housing and Local Government

Oktober 2011 - Ministry of Housing and Local Government

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PIAGAM PELANGGAN /CLIENT CHARTERKAEDAHPENGUKURAN /MEASUREMENTMETHODJUMLAH DILAKSANAMENGIKUT SASARAN /TOTAL TARGETACHIEVEDJUMLAHTIDAK MENCAPAISASARAN / TOTALTARGET NOT ACHIEVEDPENCAPAIAN /ACHIEVEMENT (%)Memastikan maklum balasterhadap pertanyaan/aduan yangditerima dikemukakan dalamtempoh empat belas (14) haribekerja dari tarikhpertanyaan/aduan diterimakecuali bagi aduan teknikal yangmemerlukan siasatan lanjutsehingga tempoh enam puluh(60) hari bekerja.Bilangan Hari/No <strong>of</strong> Days14 aduan/ComplaintsTiada 100%To provide feedback towards anyqueries <strong>and</strong> complaints withinfourteen (14) working days withexception for technical complaintsthat need investigation until sixty(60) working days.Memproses dan meluluskansemua permohonan LesenPemaju Perumahan Baru danPermit Iklan dan Jualan Baruyang lengkap dalam tempohtujuh (7) hari bekerja.To process <strong>and</strong> approve allcomplete new applications for<strong>Housing</strong> Developers’ License <strong>and</strong>advertisement <strong>and</strong> sales permitwithin seven (7) working days.Bilangan Hari /No <strong>of</strong> DaysLesen PemajuPerumahan :107 permohonan/ApplicationsPermit Iklan dan Jualan:112 permohonan/ApplicationsLesen PemajuPerumahan :TiadaPermit Iklan dan Jualan:TiadaLesen PemajuPerumahan :100%Permit Iklan danJualan:100%

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