Oktober 2011 - Ministry of Housing and Local Government

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Oktober 2011 - Ministry of Housing and Local Government

PIAGAM PELANGGAN /CLIENT CHARTERKAEDAHPENGUKURAN /MEASUREMENTMETHODJUMLAH DILAKSANAMENGIKUT SASARAN /TOTAL TARGETACHIEVEDJUMLAHTIDAK MENCAPAISASARAN / TOTALTARGET NOT ACHIEVEDPENCAPAIAN /ACHIEVEMENT (%)on offences based on HousingDevelopment (Control andLicensing) Act 1966 (Act 118) insixty (60) days from the daycomplaint is received.Menjelaskan semua bil yanglengkap diterima dalam tempohempat belas (14) hari bekerja.Bilangan Hari/No of Days120 bil/billsTiada 100%To make payment for all completebills within fourteen (14) days.Memastikan tempoh menungguuntuk mendapatkan perkhidmatandi kaunter tidak melebihi limabelas (15) minit.Tempoh Masa /Duration210 kes/CasesTiada 100%To ensure waiting time to receivecounter’s service is not morethan fifteen (15) minutes.Memastikan pendaftaran kes-kestuntutan yang lengkap di kaunterdiproses dalam masa sepuluh(10) minit sahaja.Tempoh Masa /Duration114 kes/CasesTiada 100%To ensure complete registration ofclaims are processed within ten(10) minutes.

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