Achievement of Client's Charter Report 2011 / Laporan ... - Port Klang
Achievement of Client's Charter Report 2011 / Laporan ... - Port Klang
Achievement of Client's Charter Report 2011 / Laporan ... - Port Klang
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
<strong>Achievement</strong> <strong>of</strong> <strong>Client's</strong> <strong>Charter</strong> <strong>Report</strong> <strong>2011</strong> / <strong>Laporan</strong> PencapaianPiagam Pelanggan <strong>2011</strong>Num <strong>Client's</strong> <strong>Charter</strong> / Piagam Pelanggan Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov DecDepartment / Jabatan : MERIN / MARINTo conduct bathymetric surveys, collate anddisseminate information regarding berth depths everythree (3) months / kajian dan perbandingan'bathymetric' kedalaman dermaga-dermagaPelabuhan <strong>Klang</strong> setiap tiga (3) bulan.100% - - 100% - - -1To conduct bathymetric surveys, collate anddisseminate information regarding channel depthsevery six (6) months to the port community / kajiandan perbandingan 'bathymetric' kedalaman alur-alurpelayaran setiap enam (6) bulan.100% - - - - - -To monitor, regulate and expedite the movements <strong>of</strong>all vessels within the port area to achieve zeroaccident rate. / Memantau, mengawal dan melicinkansemua pergerakan kapal-kapal keluar-masukpelabuhan dalam usaha memastikan kemalangansifar.100% 100% 100% 100% 100% 100% 100%Department / Jabatan : ONE STOP CENTRE2To ensure that every customer enquiry and feedbackis acknowledged within two (2) working days and isresponded on action/investigation within five (5)working days from the date <strong>of</strong> acknowledgement. /Memastikan setiap pertanyaan, aduan danmaklumbalas yang diterima dari pihak pelanggandiakui terima dalam tempoh dua (2) hari bekerja danmemaklumkan tindakan/siasatan dalam tempoh lima(5) hari bekerja dari tarikh surat akuan terima100% 100% 100% 100% 100% 100% 100%
Num <strong>Client's</strong> <strong>Charter</strong> / Piagam Pelanggan Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov DecDepartment / Jabatan : DANGEROUS GOODS / DAGANGAN BERBAHAYA3To ensure no less than 95% <strong>of</strong> all complete dangerouscargo electronic declarations between 0800 hours to1800 hours are processed within 60 minutes from time<strong>of</strong> receipt. / Memastikan tidak kurang dari 95%daripada jumlah deklarasi elektronik lengkapDagangan Berbahaya yang diterima dari 0800 jamhingga 1800 jam diproses dalam masa 60 minit darimasa deklarasi diterima.99.9%99.39%98.50%98.64%98.49%99.13%98.85%Department / Jabatan : FREE COMMERCIAL ZONE / ZON PERDAGANGAN BEBAS4To ensure no less than 98% <strong>of</strong> all complete electronicdeclarations between 0800 hrs to 1800 hrs areprocessed within sixty (60) minutes from time <strong>of</strong>receipt. / Memastikan tidak kurang dari 98% daripengisytiharan elektronik yang lengkap dari jam 0800jam hingga 1800 jam diproses dalam tempoh 60 minitdari ianya diterima.99.93%99.84%100%99.9%99.52%99.93%99.88%Department / Jabatan : SECURITY & FIRE / KESELAMATAN & BOMBATo carry out inspection not less than four (4) times aweek to ensure that regulations and procedures withregard to fire and security are complied by theTerminal Operators. / Memantau aktiviti keselamatandan bomba supaya mematuhi akta-akta danperaturan-peraturan yang terpakai di dalam kawasanpelabuhan sekurang-kurangnya empat (4) kaliseminggu.5 To carry out inspection twice (2) a year at portpremises to ensure that fire extinguishing system is inorder as per the requirements <strong>of</strong> Fire Service Act &Regulations and Uniform Building By-Laws. /Menjalankan pemeriksaan kebombaan ke ataspremis-premis di dalam kawasan pelabuhan dua (2)kali setahun supaya mematuhi Akta Bomba danperaturan-peraturan serta Undang-undang BangunanSeragam.100% 100% 90% 100% 100% 100% 100%100% 100% 100% 100% 100% 100% 100%
Num <strong>Client's</strong> <strong>Charter</strong> / Piagam Pelanggan Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov DecDepartment / Jabatan : FINANCE / KEWANGAN6To ensure that every payment is made within fourteen(14) working days from the date <strong>of</strong> receipt <strong>of</strong> completedocuments. / Memastikan Pembayaran dapat dibuatdalam tempoh empat belas (14) hari bekerja daritarikh dokumen lengkap diterima.100% 100% 100% 100% 100% 100% 100%Department / Jabatan : PROPERTY MANAGMENT / PENGURUSAN HARTANAH7To ensure that every complete application to leasePKA land and buildings is processed within three (3)months from the date <strong>of</strong> receipt for Board’s decision. /Memastikan setiap permohonan pajakan LPK tanahdan bangunan dalam tempoh tiga (3) bulan dari tarikhditerima untuk keputusan Jemaah LembagaTo ensure that every complete application to rent PKAland and buildings is processed within one (1) monthfrom the date <strong>of</strong> receipt for Management’s decision. /Memastikan setiap permohonan sewaan tanah danbangunan LPK yang lengkap diproses dalam masasatu (1) bulan dari tarikh diterima untuk keputusanpengurusan.100% 100% 100% 100% 100% 100% 100%100% 100% 100% 100% 100% 100% 100%Department / Jabatan : INFORMATION TECHNOLOGY / TEKNOLOGI MAKLUMAT8To ensure that all ICT systems breakdown areresolved within four (4) hours, failing which, manualprocess takes effect as per the Standard OperatingProcedure (SOP). / Memastikan segala gangguansistem ICT diselesaikan dalam tempoh masa empat(4) jam. Sekiranya gangguan sistem tidak dapatdipulihkan dalam masa empat (4) jam, proses manualakan diaktifkan seperti yang terkandung dalamStandard Operating Procedure (SOP).100% 100% 100% 100% 100% 100% 100%
Num <strong>Client's</strong> <strong>Charter</strong> / Piagam Pelanggan Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov DecDepartment / Jabatan : CIVIL ENGINEERING / KEJURUTERAAN AWAM9To ensure that development plans within the port areaare in accordance with <strong>Port</strong> Development Plan andsigned within seven (7) working days uponsubmission. / Memastikan pelan-pelan pembangunandi dalam kawasan pelabuhan yang diterima adalahmengikut Pelan Pembangunan Pelabuhan danditandatangani dalam tempoh tujuh (7) hari bekerja100% 100% 100% 100% 100% 100% 100%Department / Jabatan : MECHANICAL & ELECTRICAL ENGINEERING / KEJURUTERAAN MEKANIKAL & ELEKTRIK10To ensure that any minor interruption to electricitysupply can be restored within three (3) hours. /Memastikan bahawa segala gangguan bekalanelektrik berskala kecil dapat dipulihkan dalam tempohkurang dari tiga (3) jam.To ensure that any major interruption to electricitysupply can be restored within twenty-four (24) hours. /Memastikan bahawa segala gangguan bekalanelektrik berskala besar dapat dipulihkan dalam tempohkurang dari dua puluh empat jam (24) jam.100% 100% 100% 100% 100% 100% 100%100% 100% 100% 100% 100% 100% 100%Department / Jabatan : PLANNING & DEVELOPMENT / PERANCANGAN & PEMBANGUNAN11To ensure that <strong>Port</strong> <strong>Klang</strong>’s monthly performance forthe proceeding month is prepared by 12th <strong>of</strong> thefollowing month for clients’ information. / Memastikanagar prestasi kendalian di Pelabuhan <strong>Klang</strong> bagisetiap bulan dapat disediakan bagi maklumatpelanggan selewat-lewatnya pada 12hb. bulanberikutnya100% 100% 100% 100% 100% 100% 100%
Change language