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Sony PCG-C1VE - PCG-C1VE Istruzioni per l'uso Inglese

Sony PCG-C1VE - PCG-C1VE Istruzioni per l'uso Inglese

Getting Help n N 66

Getting Help n N 66 About Sony’s Support Options Sony Notebook Computer User Guide Getting Help This section describes how to get help and support from Sony, as well as troubleshooting tips for your computer. About Sony’s Support Options Sony provides several support options for your computer. When you have questions about your computer and the pre-installed software, check these places for answers: Printed documentation supplied with your computer The Customer Guide explains how to start your computer and use the basic functions. This guide gives you the information to access VAIO-Link. The Setting Up Poster gives you a list of the contents you find in the box, a summary of the bundled applications and the list of specifications of your computer and accessories. Online user guides supplied on your computer’s hard drive This guide explains how to use your computer, connect peripheral devices. It gives you a packing list and the list of specifications of your computer and accessories. The Software guide lists the pre-installed software titles and explains how to use the utility programs and perform basic computer tasks. The Customer Service Guide gives you complete information on the VAIO-Link Services.

Getting Help n N 67 About Sony’s Support Options Sony Notebook Computer User Guide You need to plug the phone line into the modem to use the communication features described in this manual. Other sources of information The online help files that accompany your pre-installed software contain instructions on using the software. VAIO-Link website: if you have any problem with your computer, you can access the VAIO-Link web site (see your Customer Service Guide for the address). The Sony e-mail support service answers your questions by electronic mail. Just send your question in an e-mail message and a Customer Service Analyst will send you a reply with the answer. To send a question to Sony e-mail support, please refer to the instructions in your Customer Service Guide. VAIO-Link Response Centre: Before contacting VAIO-Link Response Centre, try to solve the problem by reading your User Guide (troubleshooting chapter) or the manuals and helpfiles for the peripherals or software (See your Customer Service Guide for the phone numbers).