4 years ago

EPP Europe P1.2020

  • Text
  • Assuraance
  • Test
  • Production
  • Assembly
  • Packaging
  • Printing
  • Process
  • Technologies
  • Automation
  • Manufacturing


NEWS + HIGHLIGHTS Introducing AR-based customer service IPTE, a supplier of automated production equipment for the electronics and mechanics industry, relies on smart support: The global service support has recently started working with smart data glasses to be even more efficient in the service area. The data glasses connect the service employee on site with the service employee at IPTE. This guarantees immediate and error-free direct contact for fast and safe troubleshooting. The Smart Support enables live video streams and chat communication with integrated text translation in 125 languages. The voice communication includes a translation tool in 17 languages. In addition, there is a simple photo transmission with marking function, data transmission, video recording Smart data glasses are used for Smart Support, an AR-based service that enhances customer service. Source: IPTE and documentation. The Smart Support App required for use is simply loaded onto a smartphone or tablet. This process takes only one minute. In addition, the IPTE Service can connect to the machines concerned at any time and provide remote support. This AR-based service enables the company to maintain its customer service without problems even in the current situation under Covid-19. IPTE Smart Support makes it easy to implement a contactless service in line with current health regulations. The service hotline is available around the clock for all service questions. Corporation focuses on automation concepts Conline GmbH was officially renamed Kurtz Ersa Automation GmbH. In order to meet current market and customer requirements and to act internationally as a system integrator, the name change accompanied focusing its range of services on automation technology. To this end, a well-coordinated team of engineers has been working intensively for three years to develop intelligent solutions for automation projects in industrial production. Following the name change at the beginning of 2020, „Kurtz Ersa Automation“ will now become the official and central contact point for automation competency in the corporation. On the one hand, as in previous Source: Kurtz Ersa, Daniel Hartel Olaf Klink, Managing Director at Kurtz Ersa Automation GmbH. Kurtz Ersa Automation – systems integrator of automation technology. Source: Kurtz Ersa, Daniel Hartel years, automation concepts will be realized with the in-house, established brands Kurtz and Ersa, and on the other hand, the existing know-how in automation technology will now also be made available to the international market of various industries. One example is a current project from the automotive industry. In this, a fully automated solution in the field of electronic module assembly includes the integration of the Ersa soldering technology. Altogether, a holistic turnkey solution has been realized with proven, robust components and systems from the corporation. Whether internal or external – as a full member of the experienced machine manufacturer, Kurtz Ersa Automation supplies tailor-made systems that convince in terms of functionality, quality and adherence to delivery dates. They focus on the automation of complex assembly and testing processes, taking into account the logistical aspects in order to meet the requirements of Industry 4.0, too. Focusing on automation technology, there is also a change in the management at the Wertheim location: Ersa Managing Director Ralph Knecht is now again devoting himself primarily to his tasks for Ersa GmbH. He is handing over his responsibilities regarding the former Conline GmbH to Olaf Klink who takes over the function of Managing Director of Kurtz Ersa Automation GmbH. Since the beginning of January 2020, Olaf Klink has been focusing on strategies for the system integrator as well as sales. The 51-year-old has 20 years of professional and international management experience in the field of automation, including major success in the automotive industry. Olaf Klink brings along the knowledge that is needed for its new alignment. „Treat the impossible as if it was possible“ is the credo of the Osnabruck-born. This bon mot, which goes back to Goethe, is symbolic of their approach to face future tasks and to position itself in automation technology as a solution provider for complex tasks. The demand for complex, far-reaching and holistic automation systems is unbroken. Kurtz Ersa Automation will exploit the potential that lies in automation technology. 12 EPP EUROPE April 2020

Staff changes within sales partnership In the year 2000, a long and fruitful business relationship began: Viscom AG and Repotech GmbH commenced joint sales activities in southern Germany, Switzerland and parts of Austria. After 20 years of this successful working partnership, Repotech founder Reinhard Pollak is now taking his well-earned retirement and handing over the reins to Thomas Winkel. Reinhard Pollak founded Repotech GmbH at Lake Constance in 1994, offering production facilities for preparing and testing electronic assemblies. Over the years, more than a hundred companies have used their services, and still use machines or production lines that were selected and configured with the benefit of the company’s expertise. Repotech GmbH kept to a small and select group of specialists in electronics production equipment, who represented the company in its sales region. This ensured that customers received top quality advice at all times. Reinhard Pollak’s customers ranged from small and medium-sized enterprises to multinational corporations. In 2016, they focused exclusively on its partnership with Viscom to guarantee sufficient technical consulting for customer-specific configurable inspection solutions. 50% Save up to operating costs with future-oriented energy management! Become more independent! Expand your value chain! Reinhard Pollak founded the company in 1994 and has partnered with Viscom for over 20 years. Source: Repotech GmbH Viscom also welcomes Thomas Winkel as the effective and reliable successor of Reinhard Pollak. Source: Repotech GmbH “We are looking back on a 20-year-old business relationship. When a business relationship lasts this long, it is based on core values such as trust, openness, reliability and loyalty. We have found all these qualities in this partnership and have gone through many successful years together, along with some more difficult ones. This in itself is extraordinary and our mutual customers have also noticed this. Reinhard Pollak’s honest and customer-focused approach, combined with the high level of technical expertise and many years of experience, has always been highly valued by our customers,” says Torsten Pelzer, general sales manager of Viscom AG, as he looks back. After Reinhard Pollak retires from active sales, Thomas Winkel will take over the sales activities and customer service. Viscom is very pleased to have found an equally effective and reliable successor in Thomas Winkel, and to be able to continue this customer service tradition at the same superior level. Thomas Winkel looks back on more than 20 years of professional experience in image processing, having advised customers from the automotive supply industry worldwide. “My goal is to provide our customers and other stakeholders with the same level of intensive and solution-focused advice and support as they have become used to from Reinhard Pollak,” says Winkel. Viscom AG wishes Reinhard Pollak all the best for his well-deserved retirement and would like to thank him for his many years of success and loyalty. Viscom also welcomes Thomas Winkel and wishes him well in his new duties.; Metal-free wet/dry bench Minienvironments (PP / VA Table) OPC UA Interface Optional: SpinCoater and Quick Dump Rinse (QDR) basin MK Versuchsanlagen und Laborbedarf e.K. Stueckweg 10 35325 Muecke-Merlau • Germany Tel.: +49 (0) 6400 - 957 603 0 Fax: +49 (0) 6400 - 957 603 1 EPP EUROPE April 2020 13