Opportunity magazine is a niche business-to-business publication that explores various investment opportunities within Southern Africa’s economic sectors. The publication is endorsed by the South African Chamber of Commerce and Industry (SACCI).
TRAINING The right lens
TRAINING The right lens It’s all about having the right lens to measure value, Hanly says, and New Leaf Technologies’ Training Intelligence System is one of the tools meeting this requirement. “If you experience administrative burdens and inefficient ways of analysing data effectively, then this system can guide you and allow you to align your training interventions to promote a human capital advantage and achieve your strategic training objectives,” he says. “You must remember, it’s far easier to drive behaviour than it is to change a belief, and by making use of the Philips or Kirkpatrick model of evaluation you'll shape a clear lens on training effectiveness. This is all directly measurable through the Training Intelligence System.” This enables the user to undertake analysis to better understand learner behaviour and update existing training methods if required. These cues can then be used to create personalised and more effective learning paths that enable learners to learn, practise and obtain feedback and remediation far more effectively through informed data-led decisions. Hanly says a common mistake is that businesses tend to view an outcome through a single platform. For example, they might want to find out how many learners logged in, or how many passed a particular module. But this does not consider all the information the organisation has in its operational technology stack in its software ecosystem. “Why not rather connect the dots of training with your CRM/ERP and HRM system? Doing this will give you the full picture and tell you the right story visually in real time.” When organisations start to use data at a strategic level, it can lead to more informed decisions being made. It might be aware of data lying in different systems and steps can be taken to integrate these platforms to arrive at a more holistic view of what's going on. At the highest level of analytics, a business can start looking at past trends and start modelling future behaviour predictively. “Suddenly you have contextual and impactful training that will enhance your organisation’s capability and give you the edge you need against your competition,” Hanly says. An essential component of this effort is a comprehensive, coordinated strategy that engages with departments, SMEs and the business holistically. Reactively executing demands from other departments or heads of department is a negative strategy and L&D professionals should rather position themselves as the drivers of performance. “To achieve this, you need to have a very clear lens on business goals and objectives. This is why data within the L&D space has become so critical. “At the end of the day, the goal of learning and development is to develop or change the behaviour of individuals or groups for Michael Hanly, MD, New Leaf Technologies the better, sharing knowledge and insights that enable them to do their work and improve their performance. The effective use of data will cultivate the type of culture that can help them perform better.” About New Leaf Technologies New Leaf Technologies provides learning software and services to corporations, training companies and educational institutions throughout Africa and the Middle East. Its products include aNewSpring, a cloud-based Learner Experience Platform (LXP); New Leaf LMS, an enterprise-grade Learner Management System; and Wisenet, a sleek student management system. The company also offers over 20 000 off-the-shelf courses and tailor-made course content, shareable through these platforms, as well as a turnkey design and production service, to create holistic e-learning experiences. 32 | www.opportunityonline.co.za
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