INNOVATIONS & TECHNOLOGIES Hotel & Tourism SMARTreport #33 2017 Winter Edition 41 © iStock - chombosan WHEN COMPLEXITY IS TRANSFORMED INTO EFFICIENCY AND SIMPLICITY The multiplication of monitoring and control points in a hotel could well create major issues of complexity. But to the contrary, while the mechanics and electronics of modern installations are indeed becoming vastly more complicated, the goal is one of simplifying life for the guest and increasing efficiencies for the hotelier. In this section, we take a closer look at two disruptive aspects of hotel technology: keyless room access and the Internet of Things (IoT). While the former is related to the latter, these two technological advances tend to leave most in the industry cold when it comes to understanding their “ROI”. Thanks to some savvy input from Hilton’s VP of digital product & innovation, Joshua Soser and out regular contributor, David Esseryk, we hope to give you’re a clearer understanding of these issues…
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