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Hotel & Tourism SMARTreport #43

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Richard Barnes

Richard Barnes Editor-in-chief richard.barnes@cleverdis.com Tel: +33 (0) 4 42 77 46 00 Hotel & Tourism SMARTreport #43 2019 Summer Edition 3 3 FOREWORD APAC IN THE SPOTLIGHT… NEW DESTINATION IDEAS, AND KEY INFORMATION ON INDUSTRY TRENDS Welcome to the summer edition of the Hotel & Tourism SMARTreport – focusing this season primarily on destinations in Asia-Pacific, while in our “Elite Travel Trends” section, we take a close-up look at trends concerning honeymoons, as well as details of a new report by Ctrip on highend Chinese outbound tourism. The Cleverdis team has been spending more and more time in Asia-Pacific, following a specialised consulting mission throughout last year with Tourism Malaysia (TourMAB.com), and now as publishers of the official show dailies at ITB China in Shanghai in May, ITB Asia in Singapore in October, and, coming soon, ITB India in Mumbai (in 2020). This gives us an interesting and more in-depth insight into trends and news in travel and tourism in this region, an area where trends, facts and figures are evolving so fast it can otherwise be hard to keep up! We are also particularly happy to have had a chat in this edition with Audrey Hendley, President, American Express Travel, who gives us the latest news from her fullservice travel and lifestyle network. And in our innovations and technologies section, we spotlight Generation Z, and how this fast-growing group of travellers is changing the way those in the industry do business… and communicate. We trust these insights will be useful in assisting you in your day-to-day business. Happy reading. 4 EXCLUSIVE INTERVIEWS 4 TRENDS, PERKS, WATTS & NEPAL Audrey Hendley, President, American Express Travel 6 EVENTS 6 VIRTUOSOS OF LUXURY FLOCK TO LAS VEGAS 7 RESPONDING AND ADAPTING TO RAPID GROWTH AND TRANSITION 8 NOUVELLE-AQUITAINE PARTNERS WITH UNWTO FOR WINE TOURISM EVENT IN OCTOBER 9 24% RISE IN NTO PARTICIPATION FOR ITB ASIA 9 MESSE BERLIN (SINGAPORE) LAUNCHES FIRST MICE SHOW ASIA 2019 10 EVENTS CALENDAR 11 ELITE TRAVEL TRENDS 11 HIGH-END CHINESE TRAVELLERS INCREASINGLY SEEKING “UNIQUE” EXPERIENCES 12 IN THE FIELD WITH MARY GOSTELOW FROM THE IDYLLIC TO THE UNWITTINGLY BEAUTIFUL, THREE ROMANTIC LOCATIONS IN ASIA-PACIFIC CONTENTS 13 HONEYMOONING IN PARADISE 14 THE ORIGINALS, HUMAN HOTELS & RESORTS 16 PLAYERS, HONEYMOONERS AND LOVERS OF FARNIENTE 17 ON LUXURY, SUSTAINABILITY AND AUTHENTIC EXPERIENCES 18 CORRECTING THE TOURISM TRADE BALANCE 19 CHINESE HIGH-END CUSTOMISED TRAVEL 20 THE EVOLUTION OF CHINESE LUXURY TRAVEL 21 ASIA - PACIFIC 21 APAC RIDING WAVE OF TOURISM SUCCESS 22 FACT & FIGURES TOURISM BOOM CONTINUES IN APAC 22 RUSSIANS RUSH TO APAC: ARRIVALS UP 54.4% 23 THE PATA VIEWPOINT 24 NEW LINK… NEW HORIZONS 25 FORBES TRAVEL GUIDE EXPANDING IN ASIA-PACIFIC 26 AIR TRANSPORT KEY NEWS ON APAC ROUTES AND AIRPORTS 28 TRENDING DESTINATIONS INDIA… AS INCREDIBLE AS EVER 28 ITB TRADE SHOW MAKES ITS WAY TO THE SOUTH ASIAN SUBCONTINENT IN 2020 WITH THE INAUGURAL EDITION OF ITB INDIA 29 DESTINATION JAPAN 30 BUMI KENYALANG 31 TRENDING HOTELS WHERE LUXURY MEETS MODERN ART 31 ENERGY SAVINGS THROUGH INNOVATION 32 EAST MEETS WEST 33 MARRIOTT INTERNATIONAL BOLSTERS ASIA PACIFIC LUXURY OFFERING 33 MGALLERY BY SOFITEL TO DEBUT IN HONG KONG 34 OUTBOUND TOURISM INDEPENDENT TRAVEL AND EVENTS FUEL CHINESE TOURISM 35 INNOVATIONS & TECHNOLOGIES 35 CHANGING TIMES, CHANGING GENERATIONS, CHANGING TECHNOLOGIES 36 IN THE FIELD WITH DAVID ESSERYK MILLENNIALS & E-REPUTATION 37 THE “TECH EFFECT” 38 THE IMPORTANCE OF ONLINE REVIEWS FOR HOTELIERS 38 DIRECT TRANSLATION: THE BOOM IN MULTILINGUAL BLAH-BLAH