on the pulse NOTES FROM on the pulse NOTES FROM NETJETS Exclusive Owners’ events, decadent onboard vintages, behind-the-scenes insights and more FACING THE ACE As a warm-up to this year’s Laver Cup in Switzerland, local legend and 20-time Grand Slam winner Roger Federer held an exclusive tennis clinic for NetJets Owners at the Tennis Club de Genève, host of the annual Geneva Open. The Owners were able to take to the court with the Swiss master who, at the age of 38, remains one of the very top players in the world. The warm-up clearly went well as Federer and his fellow Europeans (who included World No 1 Rafael Nadal) defended their title against the World team, winning 13-11 in an event for which NetJets was the Official Private Aviation Provider. 26 NetJets
FOR THE LOVE OF YACHTING When it comes to the sale, purchase, charter, management and new construction of luxury yachts and superyachts, Northrop & Johnson remains unsurpassed. With a distinguished presence at yachting’s biggest events worldwide, Northrop & Johnson offers NetJets Owners an exclusive VIP experience at the Monaco Yacht Show (as shown above), Fort Lauderdale International Boat Show and Palm Beach International Boat Show. VIP access includes private invitations to yacht tours, Northrop & Johnson hospitality areas and evening cocktail events aboard superyachts. Owners who purchase a yacht through Northrop & Johnson also enjoy exclusive benefits on select yachting services. northropandjohnson.com © NETJETS (3); ILLUSTRATION: JULIAN RENTZSCH INSIDE TRACK Marilyne Borns NetJets Service Representative at Nice Côte d’Azur Airport YOU STARTED AT NETJETS ... after training in the US, I began at Nice Airport 12 years ago. My role didn’t really exist before I started here. YOUR ROLE AT NETJETS IS ... to help the passengers, the crew and the third-party vendors. I get to work maybe an hour and a half before the first flight. I contact the crew to make sure that they have everything they need and check that the cabin is clean. About 15 minutes before the flight, I go and wait outside for my passengers. I greet them and help them through and then board the flight. I’ve been here so long that I tend to have lots of regular passengers, so I know their habits. I’ve known some of their children since they were babies and I even know their pets. I’m here to make the process as smooth as possible. THE BEST THING ABOUT YOUR JOB IS ... my role is very diverse. And I have to deal with a lot of different topics, which makes it interesting. No two days are the same. It’s a very active job and you have to think on your feet. Sometimes you’re looking after three or four flights at the same time. You also have to tailor the experience according to the Owner you have in front of you, and that makes the job very interesting. I get a real sense of achievement. I’ve been here a long time and I’m still very much enjoying it. THE BIGGEST CHALLENGE YOU FACE IN YOUR ROLE IS ... that the airport is small and is saturated in summer, and it’s complicated and congested, so providing the same sort of service our clientele expect can be difficult. Without our best will, our determination and the amount of work that we put behind it, Nice Airport could be a letdown. NetJets 27
