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MISSED THE BOAT

Last year I planned a cruise trip with my family. We flew Emirates (EK383/EK255) from Hong Kong to Barcelona via Dubai – the cruise was embarking in Barcelona. I decided to book business class for a more relaxed long-haul flight. After a smooth transit and flight, we finally arrived in Barcelona to find out that everyone’s baggage had been left behind at Dubai Airport. The local ground staff said that we would not even get it back the next day. There was only one Emirates staff member handling u...

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