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Introductie1924: Walter ShewartProductie zorgt voor gegevens via processen1950: Edwards W. DemingBegrijpen van variatie & continue kwaliteitsverbetering1950: Joseph JuranDe trilogie: Design, Control, Improve1960: Armand FeigenbaumTotal Quality Management, a philosophy1980: Philip CrosbyQuality is not only right, it is free.And it is not only free, it is the mostprofitable product line we have !